We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Woodlawn, MD 21207
Emmanuel R.
Job Details: 09/18/2023
"Replaced gearcase and slider, tested all other components , unit is now working as designed. No error codes ,test cycle passed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Chesapeake, VA 23325
Zachery R.
Job Details: 09/18/2023
"replaced im and rc door, fluffed gasket, tested, unit working as designed. advised to dump first couple batches of ice. left door with cx."
We serviced a
MAYTAG DRYER
Model MGD9700SQ0
Near Baltimore, MD 21202
Dustin F.
Job Details: 09/18/2023
"CX complaint: unit wont stay lit. turns off and doesnt heat after 2-3 min of workingInspected unit, confirmed CX complaint. found vents are clogged.. cx paid svc fee and will get vents looked at. wants to replace unit anyways."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Towson, MD 21204
Dustin F.
Job Details: 09/18/2023
"replaced both parts, calibrated and tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Clinton, MD 20735
Shane B.
Job Details: 09/18/2023
"cx complaint is the RC section not cooling again. unit is set to 1 setting colder than recomended. prob shows 61 in RC, -10 in FC. FC is not covered in frost like previous visits but i still dont hear evap fan running. inspected and found the fan is clear of ice but drain pan has ice build up in the middle which is blocking air duct. evap is not running dispite being clear of ice and getting voltage. cleared all ice and frost. restored power. evap fan still wont run. ordering new fan. schedule when part is available.; ordrng 1 W11369036 (evap fan)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Chesapeake, VA 23322
Branden R.
Job Details: 09/18/2023
"cx complaint banging possible outside of the drum - checked unit and found no noise coming from unit , cx had video of unit . found unit will need dryer repair kit for full repair . pully and 4 rollers will need to be replaced to solve the problem.; ordrng 1 4392067 (dryer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Springdale, MD 20774
Davonte
Job Details: 09/18/2023
"cx complained unit clothes were still damp and not draining water. clothes were damp after a spin cycle, but water drained from unit. replaced splutch and actuator . also got erroe f2e3 commuitcation error. f0e3 overload error. had to unplug unit several times before i could start a quic wash cycle. unit is going to a control board as well; ordrng 1 W11513246 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Prince Frederick, MD 20678
Leon
Job Details: 09/18/2023
seen no frost on evap cut unit off replaced the ui then tested the unit again everything worked as it should
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bear, DE
Taylor F.
Job Details: 09/18/2023
Cx complaint is unit not dispensing fabric softener. Tested inspected and verifed complaint. Found the softener to be turned off on almost every cycle including normal. Tested fabric softner valve and it is working as designed. Informed cx fabric softner must be turned on for it to dispense. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Louisa, VA 23093
Thomas B.
Job Details: 09/18/2023
Cx complaint unit is not working properly inspected unit found 120 vac on red 0 on white and 28.5 on black cx opened breaker box and obvious the fuse was blown jet black cx had another on hand replaced it and tested unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Falls Church, VA 22042
Jason A.
Job Details: 09/18/2023
CX complaint WASHER LEAKS & bellows mildewed. Standing water in tub due to 5 forward vent holes blocked Replaced bellows & cleaned seal surfaces. Ran test wash. F8E2 & F5E2. Ran test wash 5X no leaks > JJ
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Annandale, VA 22003
Jason A.
Job Details: 09/18/2023
CX complaint MW element hanging not secured - came like that as delivered. See SDpics. Part is OOS > JJ; ordrng 1 W10909479 (support element MW)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Baltimore, MD 21207
Emmanuel R.
Job Details: 09/18/2023
"Replaced icemaker , as soon as i plugged it in , it started to cycle. Icemaker moild heated up , she cycled thru and filled with water. Temps are good, old icemaker had ice in it but it never cycled thru. Ice box fan is working. Unit is now working properly. Advised allow 24hrs for icemaker to make ice."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bristow, VA 20136
Ezra M.
Job Details: 09/18/2023
"not agitating properly all the time until cust removes items. found slider sticking, not disengaging until basket shaken. replaced slider and tested, working properly"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Warrenton, VA 20186
Ezra M.
Job Details: 09/18/2023
"installed door lock and pressure switch. tested unit, verified proper operation. also discussed cycle selection options with cust, and explained 16 hr fresh hold, operation and noises"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Silver Spring, MD 20905
Marc M.
Job Details: 09/18/2023
"cx not present immediately upon arrival. contacted via vonage app. cx stated unit will stop cycle about mid way, and then engage the 'control lock' function at the keypad. cx is concerned that it is 'soot damage' due to propane fire in home. cx requested i 'remove the front panel to visually inspect the motherbnoard'. removed front panel and inspected control and checked ui for saved error codes. found no visible electrical or 'soot' damage inisde of unit. saved errors f6e4, f6e1, f9e4. in diag unit filled, pumped in both diverter positions, and drained with no issues. would not recommend and parts to be replaced at this time. collected only for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Elkridge, MD 21075
Robert L.
Job Details: 09/18/2023
"cx complaint not draining fully, leaked and smells, found no hgih loop and drain packed full at disposal, snaked and flushed drain hose and installed high loop, leak most likely fomr over fill due to lack of draining, cx to add rinse aid, started clean cycel with vinegar for cx, tested all ops ok collected $120 visa"
We serviced a
WHIRLPOOL DRYER
Model Gew9250pw1
Near Bethesda, MD 20816
Sherwood
Job Details: 09/18/2023
cx complaint not working at all. arrived today and found harness was burnt. i spliced burnt connection. connected and powered unit up. control power up drum is turning and unit is heat. cx will nedd a harness and terminal block. dissconnected eveything and left unit unplugged. c will call office if they wish to proceed
We serviced a
WHIRLPOOL OVEN
Model WFG515S0MS0
Near Severn, MD 21144
Israel R.
Job Details: 09/18/2023
Customer complaint unti is not heating up to temp. I tested the unit and found the unit is not heating correclty. I looked in the oven and found the floor of the oven was rapped in alluminium. I adviced customer not to have aluminium there because it would keep heat from reaching the sensor. I removed it and test it. Unit is now heating up and is pre heating. Unit understan not to block the floor from now unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Damascus, MD 20872
Ricardo S.
Job Details: 09/18/2023
"Cx complains that the freezer door make noises, inspected unit, the cam and hinge moves when i close the door, also makes a clocking sound. order parts; ordrng 1 W11293374 (hinge-door)"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Monrovia, MD 21770
Ricardo S.
Job Details: 09/18/2023
Cx complains that when he try to use one of the burners he see that the other burners started to click so i explain to the customer that is a normal operation becaseu the ignitors are connected in secuence .. unti cks ok
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Millersville, MD 21108
Israel R.
Job Details: 09/18/2023
Customer complaint unit is not heating up. I tested the unit and found the unit is not heating and is making a loud noises. At first it sounded like the didode. I had a new diode in the car and nothing same thing. put a new cap and still the same. The unit will need new magnetron. Quoted for mad collected 120. Owes 316.87. Customer is going to call back if they want to do it. Owes 316.87; ordrng 1 W10754299 (magnetron 181.01)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Rockville, MD 20850
Roberto I.
Job Details: 09/18/2023
"Cx complaint no ice, Fc not cols enough. Lights stopped working and came back after resetting power.Found 37F in the Rc and 10F in the Fc. Ligts working ok at the moment, pantry UI ok. Ran test 56, no error, harvesting complted. Removed avap cover, frost pattern ok. Ran ytest 3, the Fc fan didn't run. Ordering Fc evap fan motor W11452196. Collected in full ($367.59); ordrng 1 W11452196 (Fc fan motor)"
We serviced a
WHIRLPOOL RANGE
Model Wee510s0fv2
Near Rixeyville, VA 22737
Danny R.
Job Details: 09/18/2023
unit will need touch control but cx will think it over; ordrng 1 W10893944 (control touch) and 1 W10894098 (clock control)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 09/18/2023
"cx complaint of unit not starting ,checked unit to find dead,checked power coming into unit to find that the terminal block melted replaced blocke and connectors tested unit works as designed; ordrng 1 279318 (terminal CA/VS) and 1 WP3397659 (TERMINAL BLOCK CA /VS) and 1 279393 (screw CA/ VS) and 1 W10281322 (connector CA/VS), used 1 279318 (TERMINAL CA/VS), 1 WP3397659 (TERMINAL BLOCK CA /VS), 1 279393 (SCREW CA/ VS), and 1 W10281322 (connector CA/VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Newport News, VA 23601
Justin W.
Job Details: 09/18/2023
cx complaint unit error code f6e2. checked unit to find console not working. replaced console to find new console damaged but allowing cx to use machine. reordering console to complete repair; ordrng 1 W11378950 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Potomac, MD 20854
Roberto I.
Job Details: 09/18/2023
"CX complaint too cold in the Rc top shelf.Temp on Rc top shelf 27F, diffuser closed. Ran test mode, on step 6 got Rc sensor error (D8 on). Removed sensor rnd tested it in icy water, resistance reading 8Kohm (good). Quoted repair $373.71, with $110 labor for control box W11546690 replacement. Cx needs more time to make a decision. Collected $120 eith check; ordrng 1 W11546690 (control box)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Bridgeville, DE 19933
Michael E.
Job Details: 09/18/2023
Upon arrival and opening box i found that the part sent was not the part intended. Ordering W11241268 bracket and W11241580 bracket. Cannot reschedule due to only 1 left.; ordrng 1 W11241580 (bracket) and 1 W11241268 (bracket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Norfolk, VA 23518
Carl A.
Job Details: 09/18/2023
cx complaint of unit not turning on checked u nit to fidn that boath ui and conrreol had failed replaced boath parts tested unit works as designed
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Frederick, MD 21702
Ricardo S.
Job Details: 09/18/2023
"Cx complains that the unit not working at all and door is lock, inspected unit, the tub is full of water, ran test mode found an error code f9e1 long drain, latch cks ok, found a broken wire on drain pump,, i fix the broken wire, reset power, now the unit works fine"
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 09/18/2023
"cx complaint unit not starting, checked unit, unit set at 25 cents. set pricing to 0. tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Greenwood, DE 19950
Frederick R.
Job Details: 09/18/2023
Replaced defective drum per prior diagnosis. Unit is now repaired. Tested and it is working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Norfolk, VA 23510
Zachery R.
Job Details: 09/18/2023
"replaced motor, acu and valve, tested, unit working as designed. secured acu in bin."
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ
Near Culpeper, VA 22701
Danny R.
Job Details: 09/18/2023
uni thas a bad control led is mixed up and unit isnt respounding; ordrng 1 W11528249 (control)
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Washington, DC 20002
Shawn D.
Job Details: 09/18/2023
rpelaced the control and ui together then programmed control to oven and tested bake and starts eating good then gives error code f8e0 for cooling fan. i tested unit again and gave error again fan is running when it gives error. i then pulled unit out and unplugged oven and looked over cooling fan to find the red wire to fan is broken snapped pics. fixed wire put unit back together and tested bake at 325 and reached temps then i let oven cycle for 20 minutes and no errors returned and oven is working good. unit is good to go
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Culpeper, VA 22701
Danny R.
Job Details: 09/18/2023
installed parts checcksok
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW
Near Norfolk, VA 23503
Carl A.
Job Details: 09/18/2023
"cx complaint of unit dripping water in the back part of the RC,checked unit to find that the drp pan had frozen over causing water to freeze and over flow drip pan and leak into air return vents in RC thawed out drian line and made sure it was clear on back side as well tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near York, PA 17404
Drew B.
Job Details: 09/18/2023
cx complaint that unit is making grinding noise near the end of the spinning. and also the inner dispencer housing isnt not flushing water out correctlyh and getting f8e1 f8e3 and f5e2 but the unit ran through cycles no issues though when i seen but the hinge on the left.. hangs and droops and causing latching issues hence the f5e2 .. i couldnt duplicate noise but operational wise the tub free spinning no issues; ordrng 1 WPW10208415 (hinge) and 1 WPW10208275 (back door) and 1 W10862190 (dispencer) and 1 W11221961 (front door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Randallstown, MD 21133
Justin S.
Job Details: 09/18/2023
CX complaint light switch is fualty. Removed old switch and tested was not allowing continuity. Tried to replace old switch but harness was not long enough to pull leads out to connect them to new switch before snapping new one in. called WP tech line spoke with a Rich. Said unit is under reveiw.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Alexandria, VA 22310
Lloyd B.
Job Details: 09/18/2023
"Cx complained of an ice maker filling noise, sizzling and dripping. Inspected the unit and in step 59, turned the motor on to eject any ice and went to fill in step 45, when filling the cx says that was not the noise. Cx wife says the noise is all day every day 24/7. I explained that when the unit goes into a defrost, ice/water will hit the heater causing the sizzling noise and that water can and may be heard going into the pan. I also stated that the unit isn't doing it currently so we know its not 'all day every day'. I was going to further explain by showing the manual but, the cx did not like what I was saying and felt I was brushing the off when I was simply explaining the use and care. job complete"
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near Baltimore, MD 21229
Emmanuel R.
Job Details: 09/18/2023
"Replaced control and temp sensor, preheated oven and tested burners. Unit is now working properly. Orginal complaint was the burners were ticking constantly, previous tech left RR burner undone and missing screws. I was able to replaced the screw and reassemble. Customer was not happy"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York Haven, PA 17370
Drew B.
Job Details: 09/18/2023
replaced all parts and tested and now checks good.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODT100ESS04
Near Potomac, MD 20854
Roberto I.
Job Details: 09/18/2023
Replaced part nd ran test mode. Cleared F6E9 and F6E6 errors. Ran a 350F bake cycle on both ovens. The unit preheated and worked as designed.
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Madison, VA 22727
Danny R.
Job Details: 09/18/2023
found unit need vent cleaned checks ok other wise
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Potomac, MD 20854
Roberto I.
Job Details: 09/18/2023
"Replaced, ran diag, cleared F2E1 error, and ran atest cycle. The unit worked as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Greencastle, PA 17225
Andrew S.
Job Details: 09/18/2023
Cx complaint is that the unit is not turning on. Upon arrival I found that the incoming voltage is not correct. I found that L1-L2 is 90vL1-N is 38v L2-N is 122. I informed the cx that the unit is not getting the needed voltage to operate. Cx will need an electrician to inspect the outlet and incoming wiring. Job complete
We serviced a
MAYTAG DRYER
Model LDE4910ACW
Near Baltimore, MD 21216
Justin S.
Job Details: 09/18/2023
"CX complaintn drier needs belt. Unit had no belt to begin with. Installed the new belt. Unit now spins, hearts, and vents good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1162XVS1
Near Harrisburg, PA 17111
Sal R.
Job Details: 09/18/2023
"CX complaint was that the uit would not power on. I foiud that the outlet has the propper 120V's to opperate. I was able to remove the contrpl panel and found that the line fuse had no continuity. I was able to replace the fuse and unit powered on. I tested by wetting a paper towel and tested for 30 sec. I found the unit tobe heating/opperating as designed. I collected $189.93 for service , part, shipping, taxes, and labor charges via credit card. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC4
Near Bethesda, MD 20814
Roberto I.
Job Details: 09/18/2023
"CX complaint low flow message when selecting warm or hot water.Ran tes mode, found F8E1 error (cleared). Ran test 1, 2 and 3, found very low water flow from dispenser on test 3. Marked the not received pre id hat water walve to be used on return. Unit staked in a small closet. Called office and scheduled return with **2 TECH** for the day 9/22/23; ordrng 1 2nd tech"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25MVMS01
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/18/2023
"Cx complained the unit leaked and does not make ice Cx says there is a pool of water 4ft in front of the fridge but there would be no trail of water to see where it came from. With the water turned off, it leaked once more but never again for 2 weeks. Poured water into the drain pan and there is no leak. Unit would need optics for ice maker to work. Service declined. Job complete; ordrng 1 W11629974 (optics)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Clarksburg, MD 20871
Julian H.
Job Details: 09/18/2023
replaced parts icemaker filled fine & didnt overflow MUST WAIT 24 HRS TO SEE ICE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Woodbine, MD 21797
Marc M.
Job Details: 09/18/2023
installed compressor and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 4.65oz of 134a and tested. unit developed full frost pattern and compressor ran with no concerns. unit now checks good.
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Stevensville, MD 21666
Frederick R.
Job Details: 09/18/2023
"CX complaint is oven lights. Inspected/tested and found when door closed on top oven the lights stay dim and dont turn off. When door is opened the left light get really bright and the right one turns off.. CX stated unit worked fine until they used self clean. Unit had and F6E4 error code for control and UI issue. Ordering door latch, controls and console. Cannot reschedule due to fbo parts needed; ordrng 1 W11598123 (latch) and 1 W11600355 (console) and 1 W11261169 (control) and 1 W11261167 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Manheim, PA 17545
Justin L.
Job Details: 09/18/2023
Cx complaint unit getting condensation in rc section. Was able to access unit and found that the rc gasket was torn allowing in warm air and creating condensation. Replaced gasket with pre-id and heated unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Towson, MD 21204
Dustin F.
Job Details: 09/18/2023
"CX complaint: unit blacked out during cycle wont come back on Inspected unit, confirmed CX complaint. found 121v at wall and 121v getting to control. also found 9.2vdc leaving control to console. Console is shorted. Unit needs new console and send control JUST in case.; ordrng 1 W11384511 (console) and 1 W11512510 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near East Petersburg, PA 17520
Justin L.
Job Details: 09/18/2023
Cx complaint not drying dishes. Was able to access unit and found no saved codes. Found sink takes awhile to get hot and no rinseaid in dispenser. Ran unit and verified heater activated. Went over proper use of dishwasher and omportance of rinseaid. At this time unit is operating as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Myersville, MD 21773
Ricardo S.
Job Details: 09/18/2023
"Cx complains that the door falls down, inspected unit, the spring on the left side is out of place, spring and hinge cksok, spring back in place, door cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Harrisburg, PA 17113
Sal R.
Job Details: 09/18/2023
CX complai t was that the unit would not dispence ice. I found that the the bin auger was jamed. I was able to unjam the icebin auger and cleared ice blockage of the auger motor teeth. I then tested unit and found that ice dispences with out issues. UNit test good.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Frederick, MD 21702
Ricardo S.
Job Details: 09/18/2023
the fridge trip the breaker but the contractor replaced the gfi breaker and now the fridge works fine .. ran test mode and everything cks and works fine
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near East Petersburg, PA 17520
Justin L.
Job Details: 09/18/2023
"Cx stated that they were cooking a pot of potatoes on the center burner and they heard a poof and saw the flames were out and they shut the knob off and smoke started coming from the knobs. Cx had called gas company and fire company and unit was red tagged and unplugged and disconnected. Was able to access unit and removed cooktop to find that the front insulation had melted to the cooktop. All wires checked fine. Used soapy bubbles and checked all tubes, connections and inlets and outlets and no bubbles or signs of leaks.. Replaced the cooktop and tested all burners unable to replicate any issues. Unplugged unit and shut gas back off. Cx doesnt feel safe having unit in the home. Contacted safety. cx is to reach out for resolution"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Germantown, MD 20876
Julian H.
Job Details: 09/18/2023
CX complaint about unit not washing properly found no errors let unit auto test ran found that drain is not going all the way ran a drain loop on drain line tested couple times water goign all the way recommend Cx to use unit with full loads use affresh once a month working as designed
We serviced a
WHIRLPOOL FREEZER
Model EV150NXAN00
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/18/2023
cx complaitn is frost build up in the unit. confired complait. found gap at the top left corner on the top and side. no tears in gasket. used a heat gun to adjust gasket. door now seals. cleared all frost and ice. cx paid 120 for service call by check.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Mount Airy, MD 21771
Brian R.
Job Details: 09/18/2023
came out and replaced ice maker. turned eveything back on and advised cx unit should start making ice in the next few hours. unplugged as well to reset unit. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Thomasville, PA 17364
Fred G.
Job Details: 09/18/2023
"cx complaint unit keeps not completing cycle and gives a LF. inspected unit and found unit at the time was in a cycle and was showing the LF. i canceled cycle and entered diag and found f8e1, f0e2, f9e1. i ran test 12 and found unit did finish with out issue. i ran each valve manully and found they were good. I removed hoses from unit and found good incoming water pressure. i then ran a quick wash found suds when unit was in a rinse cycle. called TL, TL recommended running a clean cycle with affresh and only running 2 table spoons of detergent. unit checks good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near ,
Robert L.
Job Details: 09/18/2023
"cx complaint not drying, found 121 BL to WH, 120 RED to WH and 16v RED to BL, removed cover of outlet, found 120 BL to WH, 16v RED to WH, and 102v RED to BL, cx needs an electrician"
We serviced a
MAYTAG WASHER
Model MDB4949SKZ2
Near Harrisburg, PA 17109
Sal R.
Job Details: 09/18/2023
"CX compalint is that the unit is diplaing a FAE4 error code. I also found FAE2 and F8E4 in diag. I inspected the float pan and found water in pan. I edjucated CX on the effects of using Dawn dish soap in the unit. I attempted to run 2 auot test and a normal cycle and unit would dispaly a FAE4 error on all test and normal cycles. I am ordering 1 Sump & motor (W11680075). Please note that this is a new part number that was located on Parts Portal with assistance from MR. Once the part is avalible, please have someone form teh office call to set a return date. Returning tech should reinterate with CX the effects of using Dawn and the use of clean cycles with white vinage to help remove suds.; ordrng 1 W11680075 (Sump & motor (new part found on Parts portal ).)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW
Near Gaithersburg, MD 20886
Julian H.
Job Details: 09/18/2023
replaced parts & working left old parts w CX
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Harrisburg, PA 17111
Sal R.
Job Details: 09/18/2023
"CX complai t is that the unit has lowe water pressure. I found that the CX has just changed the filter. I attmepted to dispence water and found a low stream. I removed the filter and found that the pressure is still low. I found tha the dual valve is making a grinding sound as it opperates. I also found a small leak at the inlet vlave. I am ordeirng 1 inlet valve (W10865826) AND 1 DUAL VALVE(WPW10341329). Once the contract is apoorved, please ahev someone form the office call to set a return date; ordrng 1 WPW10341329 (dual valve) and 1 W10865826 (inlet valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH00
Near Stewartstown, PA 17363
Bernard M.
Job Details: 09/18/2023
"Cx complaint the RC leaks water. Inspected and found water dripping through air ducts from top of RC. Accessed the evap and found ice build along drain hole. The drain was clogged. Steamed out drain and all ice, poured hot water through to ensure drain was clogged. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Harrisonburg, VA 22801
Danny R.
Job Details: 09/18/2023
will need a control cx will think over repair and talk to wp; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Washington, DC 20010
Samuel R.
Job Details: 09/18/2023
cx complaint unit is gets hot by the control.inspected unit and found unit to be working as designed.the heat is coming from the oven vent as thats normal function of the oven.unit checks out good.
We serviced a
WHIRLPOOL RANGE
Model MER6600FZ2
Near Harrisonburg, VA 22801
Danny R.
Job Details: 09/18/2023
"unit had failure at the term block making smoke and not sending propper power replaced and chcks ok; ordrng 1 WPW10245259 (block-term) and 1 (drvs), used 1 WPW10245259 (term block) from stock"
We serviced a
JENNAIR OVEN
Model JJW2827DS02
Near Clarksville, MD 21029
Robert L.
Job Details: 09/18/2023
"installed both control boards per previous, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Woodsboro, MD 21798
Brian R.
Job Details: 09/18/2023
cx complint is unit wont heat. ran norm as well as timed and no heat. found element bad. replaced tco kit and tested unit again. unit checks. job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Mount Airy, MD 21771
Brian R.
Job Details: 09/18/2023
cx complaint is that right door does not close all the time and the mag strip is coming out and gasket is tearing. checked unit and right door needs new gasket. as soon as parts are in office will schedule.; ordrng 2 W10830046 (Fridge Door Gasket)s
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Locust Grove, VA 22508
Thomas B.
Job Details: 09/18/2023
Cx Complaint unit is not working properly inspected unit found door warped Will not lay down flat unable to engage lid lock removed and replaced the lid tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Columbia, MD 21044
Robert L.
Job Details: 09/18/2023
"cx complaint stopped making ice again, found T56 E5 , T57 passed with 01, T45 passed, this is 4th time , called techline, everything been changed 2 times but UI, techline deemed it none repairable, refered cx back t o whirlpool and contract"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near East Petersburg, PA 17520
Justin L.
Job Details: 09/18/2023
Cx complaint unit showing F8E4 error. Was able to access unit and verify concern. Found water in float tray. Cleared and ran unit. Unable to replicate issue. Gaskets and valves and hoses all check good. Verified cx loading properly and pre-rinsing. As of now unit checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Columbia, MD 21045
Robert L.
Job Details: 09/18/2023
"installed motor and belt , was able to reuse blower wheel, tested all ops ok, unit was in garage, moved to test and returned back to garage"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harrisburg, PA 17112
Cody H.
Job Details: 09/18/2023
"CX complains unit is making loud grinding noise at end of cycle. Found unit to show f0e7-load detected during clean washer cycle error. Ran unit through diagnostic testing, found unit to be making metalic noise from under washplate. Was able to remove washplate and remove debris from under washplate which had caused failure on the washplate, spin basket and drain pump. Unit will need washplate, spin basket, drain pump, slider, and rotor for repair. CX to schedule with office when all parts arrive.; ordrng 1 W10902814 (washplate) and 1 W11178227 (spin basket) and 1 W10752187 (washplate bolt) and 1 W11551646 (spanner) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W11396717 (drain pump)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Laurel, MD 20724
Israel R.
Job Details: 09/18/2023
"Customer complaint unit is still doing the smae thing. I found the unit is outside and not in the apartment anymore. I waw ablet to hook up to power and water and tested. The unit is filling, washing, spinning and draining. Unit is good. I found the control was not locked in place correctlty. I reseated the control and tested. Unit is completing test cycle and quick wash. Unit is working. I could not see anything wrong. They said they are going to put in an apartment and tested. Unit is good."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Waynesboro, PA 17268
Andrew S.
Job Details: 09/18/2023
"Cx complaint is that the unit is shutting off and showing an F5 error. Upon arrival I found that the unit was unplugged. I repowered the unit and found that it immediately flashed an F5 but then shuts down before the other segment shows. I attempted to enter diag and power the unit on and it is overloading and shutting off after about 2 seconds. I am ordering the control, console, lid latch and drain pump. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11112656 (Console) and 1 W11400681 (COntrol) and 1 W10810403 (Lid Latch) and 1 W10876600 (Drain Pump)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hampton, VA 23669
Justin W.
Job Details: 09/18/2023
cx complaint unit vibrating. checked unit to find error code foe9. found unit slightly off balance. leveled unit and tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 09/18/2023
"CX stated the unit smelled terrible , inspected the wire harness. no burnt wires , heater isnt shorted . nothing burnt or failed.. timer ticks when off; ordrng 1 WPW10185982 (timer)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Phoenix, MD 21131
Neil H.
Job Details: 09/18/2023
"lower harness repair needed the wiring to the pump is a issue again; ordrng 1 W11643701 (Harness, Lower)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 09/18/2023
"f1e5 error , mw inverter not responding. unit needs inverter and mag .. return w/ acu .. special order parts ; ordrng 1 W11578959 (mag) and 1 W11578579 (inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Rock, PA 17327
Bernard M.
Job Details: 09/18/2023
"Cx complaint unit doesn't cool. Inspected unit and found frost build up on the evap cover. Accessed evap and found it frosted over. Found the heater connection to be at fault, thw wire was pulled out from connection. Gave cx quote for full repair and he'll be repair himself. Cx paid $120 service fee"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 09/18/2023
"cx complaint unit leaking, checked unit found f3e2 water temp fault, shorted thermistor on valve, leak at valve, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11165546 (valve LRVS), used 1 W11165546 (VALVE LRVS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5500XWO
Near Silver Spring, MD 20906
Marc M.
Job Details: 09/18/2023
cx cancel
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Alexandria, VA 22304
Lloyd B.
Job Details: 09/18/2023
"Cx has a list of complaints, the unit only fills with hot water, shakes, doesn't spin the clothes dry. Inspected the unit and found no error codes and the unit completed each test in diagnostics. Did a manual test for the hot an cold valve and both work. Calibrated the unit. There is a rust spot on the inner basket. Unit needs new inner basket; ordrng 1 W10554251 (basket)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Bethesda, MD 20814
Roberto I.
Job Details: 09/18/2023
Replaced parts and ran a 350F beke cycle. The unit preheated and worked as designed. The new console had a small dent on the left front part. The cx didn't care and asked me to install the part anyway. Unit good to go
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ2
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 09/18/2023
"Leaking water from the tub seam on left hand side of unit, tub failed.. unit needs new tub assembly ..; ordrng 1 W11409866 (tub)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Waynesboro, VA 22980
Kyle A.
Job Details: 09/18/2023
Cx complaint of unit not always locking. Found lock light not always turning on. Ordering display and control.; ordrng 1 W11675701 (Display) and 1 W11626074 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near York, PA 17403
Bernard M.
Job Details: 09/18/2023
"Attempted to remove washplate and found it seized to drive shaft. Ordering washplate, and will use all parts on return. Once approved contact cx to recshedule; ordrng 1 W10902814 (washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Julian H.
Job Details: 09/18/2023
replaced parts test 36 fan running test 57 icemaker cycled test 45 filled MUST WAIT 48 HRS TO SEE ICE
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 09/18/2023
Cx complaint is the unit is not draining. Upon arrival I found that there was water in the unit and it has an F9E1 and an F3E2. I manually started the drain and the unit began draining immediately and was able to drain completely. I then ran the diag test and found that the unit was functioning as intended. I found that the F3E2 error cade reappeared. I inspected the sensor. I am ordering the OWI and control and the unit is within the range for SP. I am also ordering the element. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11410464 (OWI) and 1 W11410063 (Control) and 1 W11537778 (Element)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Norfolk, VA 23518
Carl A.
Job Details: 09/18/2023
"cx complaint of unit not working,checked unit to find the folowing error codes F0E3,F7E8,F2E1,checked unit to find unit leaking oil, play in agitatior also found spaner nut ceased to drive shaft on unit and will need to be cut off to get under the tub as well to change gear case; ordrng 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W10909670 (Spanner Nut) and 1 W11393685 (Gearcase) and 1 W10734521 (Clutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Herndon, VA 20170
Richard B.
Job Details: 09/18/2023
"CX complant . Not working . Found unit plugged in , Found unit is on but no controls , Controld dead. found p1 to p4 measures 12.3 . Found p6-1 to p6-2 measures 12.3 also , Control inside door comes back as main control. Will need research Collecting 120 today , Shop job RB tomorrow and will call support , Further work needed RB s; ordrng 1 W11099340 (UI 255.69) and 1 W11099702 (control 251.01)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Bear, DE 19701
Taylor F.
Job Details: 09/18/2023
Cx complaint is unit tripped breaker. Tested inspected and verifed complaint. Found one of the wires going the the infinite switch for the front left burner was pinched in the back panel of unit. Overtime the wire eventually broke and arched to the back panel. Repaired wire and unit is now working as designed. Called safety to document findings. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Haymarket, VA 20169
Ezra M.
Job Details: 09/18/2023
"installed parts, checks ok"