We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Silver Spring, MD 20905
Israel R.
Job Details:
11/20/2023
Customer complaint unit is hoses are banging on the back and the discharge hose is leaking. I found the discharge hose nt instaleld corretly. The zip tie was not installed in the right part and the hose comes off the sink. I reseated the hose and put more zpities to keep in place. I ran test and the unit is shaking a little butis part of the designed the tub is suspended in the air so it will vibrate more. I level unit to help with shaking the unit is good not shaking like crazy but i told her it will always shake. New design. Unit is good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17602
Justin L.
Job Details:
11/20/2023
Cx complaint unit not cleaning dishes. Was able to access unit and verify concern. Enetered diag and found F4E3 error. Verified control sending voltage to the motor. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, VA 20120
Jason A.
Job Details:
11/20/2023
CX complaint FRIDGE water dispense slow & hammering noise when dispensing. Inspect unit & check good pressure at valve. CX will install new filter > JJ
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Woodbridge, VA 22193
Robert W.
Job Details:
11/20/2023
Cx complaint is the draw has failed. Inspected unit and found the tray has failed and is causing bowl to not sit level in unit causing issues. Ordering tray; ordrng 1 W11216070 (Tray)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Middleburg, VA 20117
Daniel J.
Job Details:
11/20/2023
not completing cycles stopping at drain and spin but will run drain and spin if cycle is set to drain and spin found error stored and replaced valves and test unit normal flow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/20/2023
Cx complained the unit leaked. Inspected the unit and found a drip from the filter head. Unit needs new filter head; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Fairfax, VA 22031
Demonte S.
Job Details:
11/20/2023
Installed Console. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/20/2023
"cx complaint leaking, found drain hose corregation has seperated adn had pin hole leak, also hose from pump to back wall has split in end dripping, ordering drain hose and hose to pump; ordrng 1 W10899966 (tub to pump hose) and 1 W11244231 (drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Easton, MD 21601
Frederick R.
Job Details:
11/20/2023
CX complaint is no ice. Inspected/tested and found IM stuck upside down and dumping water in ice bin. Replaced IM from pre-id. Tested in 44 and 45 and the unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Easton, MD 21601
Frederick R.
Job Details:
11/20/2023
"Replaced compressor, condenser, control kit ,3 way valve. Pressure tested unit with nitrogen and then vac'd down to 30 in. No signs of leak. Filled with 4.5 oz of R134a. Final low side pressure was RC-15 and FC - 5. Informed CX 24-36 hrs for unit to get to temps. Did not have time to install door so rescheduling CX for Wednesday 11/29..; schdld next appmnt for 11/29 WED !"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Stevensville, MD 21666
Frederick R.
Job Details:
11/20/2023
CX complaint is DW flashes. Inspected but could not fully test. Very few buttons on UI console work. Verified proper power and terminal block. 120VAC to control. Unit actually functioins just cannot be controlled. Ordering console and control. Cannot reschedule due to part availability; ordrng 1 W11165145 (console) and 1 W11120155 (control-elect)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Stevensville, MD 21666
Frederick R.
Job Details:
11/20/2023
Replaced control board and UI per prior techs diagnosis. Unit has been working properly. Unit is working as designed. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Fulton, MD 20759
Israel R.
Job Details:
11/20/2023
Installled new door inner and outer unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Richmond, VA 23236
Joseph D.
Job Details:
11/20/2023
Found unit with poor connection to power cord from outlet advise customer to have outlet replaced by professional electrician greased all wheels verified belt tension and pulley unit working properly
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Milford, DE 19963
Frederick R.
Job Details:
11/19/2023
"Upon arrival I performed the following. Verified pressure through discharge. line, condeser and out of steel line of drier. Hardly any refrigerant left in unit. but no visible signs of leak at either evap, condenser drier. Replaced compressor and drier. Vac'd down to 30in and filled with 5.5oz of R134a. Final low side pressure was 15 at RC and 6 at FC (test 4). Informed CX to give it 24-36 hrs for unit to get to temps"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Lewes, DE 19958
Frederick R.
Job Details:
11/19/2023
CX complaint is oven scratched. CX POP verified as 10/27/23 so they are under 30 day cosmetic warranty. Found bottom heat shield peeling coating off.. Also flames to high. Adjusted flames for CX. Ordering bottom shield. Cannot reschedule due to part availability; ordrng 1 WP3195097 (bottm-oven)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Salisbury, MD
Frederick R.
Job Details:
11/19/2023
CX complaint is ice issues. Inspected/tested and unit is making ice and dispenses it when the bin is full. Inspected auger and coupler and both is good working condition. Im thinking the CX did have the coupler lined up properly. Gasket at dispenser opening was popped of. Reseateed and that is repaired. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Georgetown, DE 19947
Frederick R.
Job Details:
11/19/2023
CX complaint is bake trips breaker. Checked all harnesses and element. Found nothing shorted to ground or broken. Back right side of cabinet is caved in from install but not causing any functional issues. Verified all voltages to be proper. Informed CX about the gfci nuisance tripping and gave her info on who to contact and to also contact the builder. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Shrewsbury, PA 17361
Drew B.
Job Details:
11/18/2023
replaced element and now checks good. no leaks updated
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Chesapeake, VA 23320
Austin D.
Job Details:
11/18/2023
checked the unit and found that the ice maker and valve are defective. will return once the parts come in.; ordrng 1 W11548540 (ice maker) and 1 W11548535 (valve)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/18/2023
CX complaint not draining properly. Replaced all parts except control board. While replacing the drain pump I found that when it is mounted it was kinking the boot therefore slowing water flow. Took off back panel again and pulled up hose to stretch and unkink boot. I then tested and it is now draining properly and WM is working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW1
Near Middletown, DE 19709
Frederick R.
Job Details:
11/18/2023
CX complaimnt is WM leaking. Found insert offset on last visit. When separating doors for clips all broken inside door. Replaced outer door and insert. Ran washer after repair for 15mins and it is no longer leaking. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Lorton, VA 22079
Robert W.
Job Details:
11/18/2023
Replaced Right switch unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Burke, VA 22015
Robert W.
Job Details:
11/18/2023
Replaced thermostat and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Bristow, VA 20136
Robert W.
Job Details:
11/18/2023
"Replaced RC and FC light found great frost pattern on FC evap harness is good found unit not draining, Ordering Drain tube also found UI not responding properly and Filter not staying in place and the ice container not allowing ice to dispense properly. Ordering Drain tube, UI and filter housing , Ice Bin.; ordrng 1 WPW10397958 (UI) and 1 W10862461 (Filter housing) and 1 W11512417 (Drain tube) and 1 WPW10558423 (Ice bin)"
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW8230DDB
Near Bristow, VA 20136
Robert W.
Job Details:
11/18/2023
Replaced Control and tested unit is working priperly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Manassas, VA 20110
Robert W.
Job Details:
11/18/2023
Replaced IM and tested unit is now making ice.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Woodbridge, VA 22193
Robert W.
Job Details:
11/18/2023
Replaced Mount and tested unit unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Towson, MD 21286
Drew B.
Job Details:
11/18/2023
replace damper no noise and checks good.
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Parkville, MD 21234
Drew B.
Job Details:
11/18/2023
replaced cooktop and now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Baltimore, MD 21212
Drew B.
Job Details:
11/18/2023
replaced all parts and tested now heats and runs checks good
We serviced a
KITCHENAID OVEN
Model Koce500ess05
Near Baltimore, MD 21210
Drew B.
Job Details:
11/18/2023
cx complaint that unit hinges are broken then had gotten hinges themelsves . i arrived and installed them and they paid for serv and lbr no wrrnty on prts though cx pif today.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Portsmouth, VA 23701
Austin D.
Job Details:
11/18/2023
"checked the oven and found the glass door shattered. unit needs glass, trim, and handles. parts on order. will return once the parts come in.; ordrng 1 WPW10409946 (glass door) and 1 W10761018 (left trim) and 1 W10761014 (right trim) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/18/2023
replaced the compressor and tested operation. pressure tested and vac the system. added r600 to the system and the unit is runninig at -4 on the low side. unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Baltimore, MD 21211
Drew B.
Job Details:
11/18/2023
replaced parts tested no errors no issues appear and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Baltimore, MD 21215
Drew B.
Job Details:
11/18/2023
replaced icemaker and harness tested unit appears to be functional. checks good
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WB02
Near Baltimore, MD 21209
Drew B.
Job Details:
11/18/2023
replaced both parts again and tested all componets reached 350 and no codes and heated up everything appears to be functional.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Newark, DE 19702
Frederick R.
Job Details:
11/18/2023
Uponarrival the first thing I noticed was the WM and gas dryer are plugged into the same outlet. Replaced control board per prior diagnosis. Tried to calibrate but could not get console to go into diagnostics. Moved plu to different outlet and it was working Calibrated and tested after repair and all functions are working properly.Informed CX that the two appliances hooked up to same oiutlet could be an issue. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newark, DE 19711
Frederick R.
Job Details:
11/18/2023
CX complaint is IM leaking inside of FC.. Inspected/tested and verified. Found rubber fill tube leaking from bottom right behind IM and dripping down inside FC. Also minimal ice inside fill tube and cleared that with steam.. Replaced parts from prior techs diagnosis but did not resolve issue. Ordering FC fill tube. Only 1 in stock so cannot reschedule at this time; ordrng 1 W11598790 (fill tube)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Dover, DE 19901
Frederick R.
Job Details:
11/18/2023
"CX complaint is WM grinding noise in spin. Inspected/tested and verified that gearcase is leaking oil. Replaced gearcase, rotor/staor, slider and clutch. Calibrated unit after repair and tested. WM is now working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ
Near Virginia Beach, VA 23452
Austin D.
Job Details:
11/18/2023
checked the unit and found a damaged galss. ordering all parts needed to resolve the issue.; ordrng 1 W10894130 (glass) and 1 W10761018 (left trim) and 1 W10761014 (right trim) and 1 W11449263 (top piece and handle) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dover, DE 19901
Frederick R.
Job Details:
11/18/2023
Replaced all parts per prior diagnosis. Tested after repair and the dryer is now working properly. Job is complete
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GS0
Near Baltimore, MD 21210
Drew B.
Job Details:
11/18/2023
cx complaint that unit is not washing the dishes that efficently when washing silverware and also cup have marks still on them and can tell not spraying strongly. found F- E- no codes stored and placed 4 cups uprighjt in upper rack ran test cycle unit does have good water incoming and drains and heats did find the cups to barely fill... was able to replace with pre id sump (under pre auth limit) and tested much better and checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/18/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts. put the unit back together. tested operation. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Knotts Island, NC 27950
Austin D.
Job Details:
11/18/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts. vac and pressure tested. unit passed. added r600. pressure holding at -4 on the low side. unit is running as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Owings Mills, MD 21117
Drew B.
Job Details:
11/18/2023
cx complaint that unit had just stopped working and repsonding and when they looked the screen on console was frozen no buttons allowed to be pressed or hearing it beep. cx did try to rest breaker no lluck was able to removed console and disconnect harness 10 seconds reinsert and unit did reset and operat for the time being. will need the cosnole and control call to reschd when in and return under PL1.; ordrng 1 W11302461 (console) and 1 W11308811 (control)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Crownsville, MD 21032
David J.
Job Details:
11/17/2023
"Customer complaint knob is stripped out causing dryer to not be able to be used arrived today and inspected unit and found that timer needs to be replaced as well due to plastic on timer shaft is cracked up the middle placed new knob on timer and could use the dryer, but its twisting to the point where its going to possibly break again ordering another knob and timer for return visit and will return when parts arrive; ordrng 1 W11675852 (Knob) and 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/17/2023
"no ice from rc ice maker. fc ice maker working. fc temps at 0. rc temp at 34, set to 35. test 15 shows optics working properly. test 56 shows error e5, thermistor error. ran test 19 for 2 mins, ran test 57, completed normally, ran test 45, ice maker filled.; ordrng 1 W11658802 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Sykesville, MD 21784
Justin S.
Job Details:
11/17/2023
replaced the damper and test 3 the unit is not making any odd noises. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model WOC75ECOHS04
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/17/2023
"rattling noise from unit, tested fans, all normal. heated unit to 350, found thrumming noise coming from rear of unit when convection fan is running. unable to remove unit to check panels due to heat, suspect panel loose or pinched or fan failing and vibrating more when hot. as unit cooled, noise got quieter and went away. ordering convection fan; ordrng 1 W10860984 (motor-fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/17/2023
CX Complaint is the unit is dripping at the dispenser. Inspected unit and found the dispenser is dripping aftr dispensing checked valve its good connections are good. Ordering Connector to correct issue; ordrng 2 2314271 (connector)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/17/2023
"fc temps 5 degrees, rc temp 32 between food container and shelf. starting low pressure, -10. 15 psi after equalization. step 4, 0 psi 138-145 watts, step 5, -10 psi, 105 to 110 watts. compressor, discharge tube and condensor all hot. test 5 at max, watts between 145 - 151. called techline. advised to install drier, and recharge system and have cust call back when/if issue recurrs. installed drier, verified unit held vacuum, pressures good.; used 1 W11109499 (DRIER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/17/2023
"the ff section isnt defrosting, and the ui is changing settings on its own. verified issues. when entering diag the ui kicked out several times before going into diag. once in the unit shows the ff defrost thermister as good, but isnt defrosting... the unit will need the ff evap fan assy, support and ui assy...; ordrng 1 WPW10389152 (support) and 1 w11634312 (ui assy)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ2
Near Washington, DC 20017
Samuel R.
Job Details:
11/17/2023
replaced tub and tested unit and found no leaks unit is now good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Carlisle, PA 17013
Bernard M.
Job Details:
11/17/2023
"Replaced both parts, ran test cycle and unit filled then drained but the lid wouldn't latch. Latch would just click the not advance. Ordering latch, found in stock and set retrun for 11/22. Office will call with time frame; ordrng 1 W11513248 (lid latch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Vienna, VA 22182
Christian C.
Job Details:
11/17/2023
Installed extensions and screws. Tested doors no noises.
We serviced a
KITCHENAID OVEN
Model KESS907SSS06
Near Wilmington, DE 19803
Taylor F.
Job Details:
11/17/2023
Cx complaint is unit not heating properly. Found the bakle element to be defective. Replaced bake element from previous diagnosis and unit is now working as designed. Job is complete. Cx paid in full by CC
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Vienna, VA 22182
Christian C.
Job Details:
11/17/2023
Cx complaint unit is not turning on. Inspected unit console unresponsive. Getting 124VAC to control. No led blinking on control. Control and console CBE.; ordrng 1 W11120155 (control cbe) and 1 W11165145 (console cbe)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5DHAXVY06
Near Sinking Spring, PA 19608
Cody H.
Job Details:
11/17/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near McLean, VA 22102
Jason A.
Job Details:
11/17/2023
CX complaint DRYER console unresponsive & cycles end before load is dry. Replaced parts. Test unit in sensor cycle & used a damp towel over sensor. Display stayed at 1:26 unitl towel removed. Explained to CX with smaller loads use timed dry > JJ
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Middletown, DE 19709
Taylor F.
Job Details:
11/17/2023
Cx complaint is unit to cold. Tested inspected and could not verify complaint. Got 3 highs and lows of the oven and the average came out to 352.5. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/17/2023
CX complaint FRIDGE not cooling. Arrived at address & CX state after last tech left 11/7 unit started to cool & making ice. Checked thermistors. FC evap fan is noisy & speed is varying. Parts in stock. JJ to return v> JJ; ordrng 1 W11631626 (FC evap fan) and 1 WP2188820 (FC thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/17/2023
"customer stated that the unit was leaking. verified issue and fnd unit leaking from the drain pump seal. replaced part, unit cks ok..; ordrng 1 W10876537 (drain pump(van stock)), used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near McLean, VA 22102
Jason A.
Job Details:
11/17/2023
CX complaint DW plastic broken & melted on HTR. Verified complaint. Parts not in stock. > JJ; ordrng 1 W11579562 (3rd level track L) and 1 W11596053 (3rd level track R - OOS)
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Stephens City, VA 22655
Daniel J.
Job Details:
11/17/2023
dryer noise during cycle removed drum inspected rollers front and back front moving freely found pulley barely turning sugguesting dryer repair kit 110 due on return; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/17/2023
"lid not locking .. found the lid wouldnt lock right away, found after attempting to start cycle a few times it will finally engage. f5e1 , f2e1 and f3e2 errors in diag.. can hear valve pulsating water into unit, water pressure is good. also noticed gearoil leaked from gearacse on inner cabinet .. qouted cx for control and valve .. mentioned the gearcase could be an issue in near future .. cx paid service call, enter qoute in ticket. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Sinking Spring, PA 19608
Cody H.
Job Details:
11/17/2023
"Was able to access unit and replace Left door switch, unable to get the door pads to stick due to the major cavitation of the L RC door. Unit will need door replaced for proper repair. Cx informed to check part for damage and color then call into office to schedule ; ordrng 1 W11104476 (Left RC door blkstain) and 2 W10830277 (RC door gasket blk)s"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/17/2023
"installed new ui , tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model PAV3300AWW
Near Hagerstown, MD 21742
Ken M.
Job Details:
11/17/2023
"Customer complaint is that the unit walked. Unit tested on spin and was stable, but gave off a loud squeak when it stopped. Started a short cycle to test fill, agitate, and drain functions. Unit functions properly, but squeals when stopping. Inspection of the drive found that the unit is leaking oil. The transmission is no longer available(21001536).; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Beaverdam, VA 23015
Tanner B.
Job Details:
11/17/2023
"Found unit not making ice, no errors on IM, but not filling.. fc/rc fans working , ice bin sensor working ..ice bin fan working .. turned heater for im on and tested fill again. now filling .. ideally it should make ice .. tested temp in fc and found it at 15 degrees. beginnings of sealed system issue .. unit would need compressor , rc evap and access ports .. cx paid svc call and stated they are getting new unit .."
We serviced a
MAYTAG WASHER
Model MVWX700XL0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/17/2023
"customer stated that the unit shuts down in spin. also the unit will shut down when just spin is ran. the unit will not go into diag, and isnt showing error codes. the customer can get it to spin, but it takes several attempts.. the unit will need the ui and control to start becuase of testing issues.. ui assy is no longer avalable...need parts.. ui is needed; ordrng 1 W10293208 (console) and 1 W10393562 (cntrl-elec)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/17/2023
"Installed new pressure switch, tested unit. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/17/2023
"customer stated that the motor wasnt running. verified issue and ckd for power at the motor and didnt have 120. went to the control and ohmd the motor and fnd 6.1. resistance is 3-9 per spec. fnd loose connection on the motor harness at the control. secured connection and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elkwood, VA 22718
Robert W.
Job Details:
11/17/2023
"CX Complaint is the unit isnt washing. Inspected unit and found the unit is getting good power, Has error F4E3 motor error motor is getting 120V unit wont wash. Ordering Sump; ordrng 1 W11025157 (Sump)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Reston, VA 20191
Christian C.
Job Details:
11/17/2023
Cx complaint clothes at end of cycle are still wet. Inspected unit no errors stored. Ran unit with vent test kit. Card did not fall of at all. Ran it again with vent hose off and card fell off everytime. Vent hose had 3 90 angles. Shortened and straightened vent hose. Tested again with kit and card fell off every time. Unit is working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details:
11/17/2023
CX Complaint is he unit isnt powering on. Inspected unti and found unit is getting power but wont power on disconnected power from drain pump and plugged into outlet and unit powered on. Found the drain pump has failed and is keeping unit from powering on. Ordering Drain pump; ordrng 1 W11539855 (Drain pump)
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Middletown, PA 17057
Fred G.
Job Details:
11/17/2023
cx complaint oven doesnt work. i found a thermal event at the terminal block. unit needs main harness and a new power cord. I advised cx to please have new power cord for return visit. once part is in please reach out to cx to set up a return visit.; ordrng 1 W11531755 (main harness)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fredericksburg, VA 22407
Robert W.
Job Details:
11/17/2023
Replaced gearcase and clutch unit calirated and tested unit is working prtoperly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Woodbridge, VA 22191
Demonte S.
Job Details:
11/17/2023
Installed the Left & Right Tracks. Heated the Door Seal with Heat Gun. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Chesapeake, VA 23325
Carl A.
Job Details:
11/17/2023
"cx complaint of unit making noise while washing and the baffels came off ,checked unit to confrim findings and founf unit falls under Technical Service Pointer, ordering parts needed for repairs; ordrng 4 W11316766 (Washer Shock Absorber)s and 4 W11314646 (baffle)s and 1 W11565030 (Door Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/17/2023
came out and installed service kit per instructen sheet. evap was clear and drain pan clear as well. cx will keep a eye on unit and call back if needed. job complete.
We serviced a
JENNAIR REFRIGERATOR
Model JS48SEDUDW01
Near Norfolk, VA 23509
Carl A.
Job Details:
11/17/2023
had to reorder icemaker as was damaged in shipping; ordrng 1 WPW10277448 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Fayetteville, PA 17222
Andrew S.
Job Details:
11/17/2023
Cx complaint is that the unit is not cooling as it should. Upon arrival I found that the RC temp is 35 degress. i then found the the FC temp is around 11 in one spot and 28 in another. I also found some prducts that were frozen beside products that were still liquid. I accessed the Fc Evap and found an ice ball in the top RH corner around the cap tube. I found that the unit has a SS leak. I quoted the cx for the cost of the repair. Cx will not be going thru with the repair. I collected the service fee.
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Arlington, VA 22201
Leon
Job Details:
11/17/2023
"Client's issue was the unit wasn't preheating. Confirm the issue when I got into the client's house. The client went over and told me that the oven is working as it should he had to hit the circuit breaker . everything has been working great after unit had no error codes, heating element give me about 20 ohmes so I ran a test to see how long it took to preheat. I put the unit on 450° and it took about 20 minutes for the unit to get to that 450°. Unit Is working great no no issue could be found"
We serviced a
WHIRLPOOL WASHER
Model Mvw7232hc0
Near Brightwood, VA 22715
Danny R.
Job Details:
11/17/2023
unit will need gear case cx will call wp about repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Stafford, VA 22554
Tanner B.
Job Details:
11/17/2023
Installed new lh/rh rails for fc and installed new drain tube kit . job complete
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Upper Marlboro, MD 20774
Davonte
Job Details:
11/17/2023
"cx complained unit knobs were falling off, confirmed cx complaint after inspecting, the left two knobs were coming off. one of the knobs were cracked and the metal piece that goes inside the knob to hold knob to stem isnt staying seated. all valves and steams are turning and working as should, the problem is the knobs. ordering knobs only two in stock; ordrng 2 W10872668 (knobs)s"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/17/2023
Customer complaint is that the oven is not heating properly. Inspection of the bake element found the element blown out. Unit needs a new bake element. Checked to see if control is still sending 240VAc to the element and the control is good.; ordrng 1 W10779716 (elmnt-bake)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Dunn Loring, VA 22027
Jason A.
Job Details:
11/17/2023
"CX complaint WASHER F3 & F9 error code & wont unlock. Replaced pressure switch Cleared error codes & ran test wash. Cold & hot water good connections & good flow. Start QUICK WASH cold & wait for unit to advance. Start HOT QUICK wash. Unit is advancing > JJ; ordrng 1 WPW10448876 (press switch $42.70, JJ/VS)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near Boonsboro, MD 21713
Ken M.
Job Details:
11/17/2023
"Element, control, and fan scroll replaced. Found that the vent was not properly installed when originally installed. Reattached power for the blower, but left the vent and scroll detached to prevent it from being damaged when moved to correct the vent installation. Unit tested and is working properly. Old parts, except the control, left with customer.;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Odenton, MD 21113
Israel R.
Job Details:
11/17/2023
"Customer complaint door are not level. IAdjusted the gasket and applied permagum behinde the gasket to get it to level. Units door are level. Unit is back to normal operations.; ordrng 1 212643 (sealer-gum Ir VS), used 1 212643 (Sealer Ir VS) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Ellicott City, MD 21042
Justin S.
Job Details:
11/17/2023
cx showed me the unit is not heating in cycle just clicks. when i close the door the unit does heat but doid at one point stop heating. doesnt look correctly installed. called tech support and spoke with a bruce. sent pics of install. Technical Installation Pointer and Technical Service Pointer deals with this issue. left this information with the cx to show the installers
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/17/2023
cx complaint is unit shakes bad and load size does not matter she said. no codes in unit. recalibrated and ran auto test. pulled unit to find lower shield off and jammed and keeping basket from moving like is should and belt pieces on things. as soon as parts are in office will schedule.; ordrng 1 W11409708 (Shield) and 2 W11573574 (Screw)s and 1 W11611297 (Belt)
We serviced a
IKEA RANGE
Model ISG650WS01
Near Silver Spring, MD 20901
Samuel R.
Job Details:
11/17/2023
replaced part and tested unit now working properly.email cx copy of ticket as im oput of ty cards.
We serviced a
MAYTAG RANGE
Model Mvw6230hc1
Near Lincoln, DE 19960
Frederick R.
Job Details:
11/17/2023
CX complaint is F9E1 error code and unit not running. Inspected/tested and also found F7E4 code. Ohm'd drain and 20.1ohms. Harness had continuity to drain . 120vac into board but both shifter and pump only 101vac out from control. Explained to CX and they agreed. Replaced control. CX assisted me the entire tme because unit was on platform. CX paid $354.29 for repair
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Elkridge, MD 21075
Alexander D.
Job Details:
11/17/2023
"replaced control. ran calibration and autotest, both completed properly. didnt notice any kind of glitching and no errors came back. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Bethesda, MD 20816
Sherwood
Job Details:
11/17/2023
"cx complaint IM leaking. arrived and couldnt duplicate a leak, ran test 56 no error code test 57 was good 59 motor turned and dropped ice. 36 ice box fan is working. removed IM checked fill tube is connected good also IM valve is not leaking IM seal is good. ran test 45 IM filled nothing leaked. called TL to document. advised cx to monitor for leaks"
We serviced a
MAYTAG DRYER
Model MEDZ400TQ1
Near Stephens City, VA 22655
Daniel J.
Job Details:
11/17/2023
dryer not heating and also cycle spins when door is closed removed bottom panel checked connections at door switch good diag storing f01 for control ordering control tested heating showing conitnuity; ordrng 1 WPW10132445 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Columbia, MD 21045
Alexander D.
Job Details:
11/17/2023
"cx complaint unit was getting frost on items in fz, so install company came back out and leveled unit. now theres no frost but still getting condensation on top of fz gasket in the middle. inspected unit and verified complaint. rc door gaskets feel dry so shouldnt be dripping off the rc doors. dont see any condensation or frost anywhere else. all doors appear to be sealing, no gaps in gaskets. found fz door gasket feels stiff and poor suction on door. fluffed all gaskets with heatgun. suction feels better now. advised cx to monitor and call back if issue persists. if cx calls back then we may need to replace fz door due to poor insulation inside door;"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/17/2023
"cx complaint of oven not eheating passed 280, checked unit to find no error codes at this time ,pulled back cover of unit off to find that connectors melted together causeing short on element ordering parts needed for repairs are as follows 1/W11501964,Harness, Main,1/w10779716, bake element ,service call break down as followsservice call 120.00parts 112.28shipping 15.00labor 110.00sub total 376.28tax 6.74grand total 383.02cx pd in full; ordrng 1 W11501964 (Harness, Main)"