We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/18/2022
i was able to access unit and replace the sump assy. tested unit for leaks and found unit now checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Arrington, VA 22922
Kyle A.
Job Details: 07/18/2022
Updated heater as per service notice
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/18/2022
"cx complaint unit stopped cooling on 7/14, reset breaker 7/15. unit did not start cooling till over the weekend. place thermal cuppler in RC and found 36 degrees, FC was 7 degrees. FC is pretty much empty. test 1 was 01, test 2 was 01. test 3 I found all three fans come on and run. test 4 i found unit will start the compressor and condenser fan came on. called TL (SR7734135223). hard to figure out issue with unit working today. ordering unser interface. ordering 1 (W10789393). please call cx once part is in.; ordrng 1 W10789393 (user interface)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Harbeson, DE 19951
Andrew W.
Job Details: 07/18/2022
"Cx complaint was cooktop light staying on. after repairs from prior visits the cx was under the impression the 'cooktop on' light was for the left side burners and the 'cooktop hot' light was for the right burners. cx thought the light was on when the burner was off. informed cx that 'cooktop on' was indicating the cooktop had an active/on burner, where the cooktop hot was indicated the surface was hot to prevent user's from burning themselves or placing items on a hot cooktop unintentionally. Unit is working as designed. job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near West Hanover Township, PA 17112
Fred G.
Job Details: 07/18/2022
cx complaint unit will get down to 2 mins left on a cycle and the unit will trip the breaker and shut off. inspected unit and found 0 error codes stores. ran a auto test and found unit finished cycle without issue. plugged amp meter to outlet and plugged unit to it and found when unit goes into a spin cycle i got around 8.08 amps and when the basket got up to speed it settled around 4.56amps. called TL said with my finding unit is working as designed. unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM3
Near Richmond, VA 23235
Jerod R.
Job Details: 07/18/2022
"tested unit found unit has bad lower seal and door seal is cracking, customer said not to ordered parts"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Easton, MD 21601
Jonathon C.
Job Details: 07/18/2022
"cx complaint, clothes wet after cycle and smell. tested unit, verified complaint. found drain hose pushed too far into drain. adjusted drain hose. tested unit, working as designed. job is complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Woodbridge, VA 22191
Robert W.
Job Details: 07/18/2022
Cx Complaint is the outter glass is broken on delivery. Inspected unit and found unit not installed outter glass in broken ordering outter glass.; ordrng 1 W11600222 (Outter door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westminster, MD 21157
Brian R.
Job Details: 07/18/2022
turned unit off and removed freezer door to start defrost while rreplacing control. plugged unit back in and new control was froze and would not take code and stayed in test. tried resetting multiple times. will need to reorder control. melted down evap and replaced harness. as soon as new control comes in office will schedule.; ordrng 1 wpw10503278 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Midlothian, VA 23112
John P.
Job Details: 07/18/2022
"Found drain line clogged and right rail not retracting, replaced right rail and cleared drain line tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/18/2022
cx complaint unit isnt dispensing ice. inspected unit and found 3 wires were broken and was able to repair them temporary while black stainless FC door is ordered. ordering 1 (LW11038917). door ships to cx 4-6 weeks. cx will call once door is in and is checked for damage.; ordrng 1 LW11038917 (dor-fip)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/18/2022
chemical smell when in use tested with cup of water faint smell when fan in use ordering fan assy adn mag with transformer no issues with heating; ordrng 1 W11344874 (cooling fan) and 1 W11346197 (mag) and 1 W10836753 (transformer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17109
Fred G.
Job Details: 07/18/2022
"cx complaint unit will start but wont wash. inspected unit and entered into diag and found error codes f7e1, f4e3, f-e-. cleared codes and ran a auto test and found unit will not wash. error code for motor. unit needs sump assy and control. ordering 1 (W11305308), 1 (W11085683). please call and schedule cx once parts come in. called TC (SR7734115807) to expart the control due to it being BO. po will be the cx PO#.; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODT100ESS04
Near Potomac, MD 20854
Ricardo S.
Job Details: 07/18/2022
replaced parts.. unit tested and oven heating ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Steelton, PA 17113
Sal R.
Job Details: 07/18/2022
"CX complaint is that the uti would not complete a wash cycle. I found a F8E1 , F7E6. I was able to clear the code and inspoected the utin. I corrected the issues andf unit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23229
Joseph D.
Job Details: 07/18/2022
"cx complaint of non functioning unit. conformed complaint, unit not turning on, found loose connectioin at l1 and neutral, proper power supplied but not a good connection at terminal block. reseated and unit now powering on. it was intermittently shutting off as power was supplied off and on. unit now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Norfolk, VA 23503
Justin W.
Job Details: 07/18/2022
cx complaint back bulkhead looks like metal is melting. checked unit to find lower right hand corner of back bulkhead to be deformed slightly. Longer the unit is on the more it looks discolored and warped. checked cycling temperatures are around 110 degrees low heat and 150 degrees high heat. confirmed proper airflow. called techline spoke to Cliff he reached out to engineer and informed me to replace rear bulkhead for defect. sr7734138242called safety to find safety was closed already.; ordrng 1 W10828431 (rear bulkhead white)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Richmond, VA 23227
Chris B.
Job Details: 07/18/2022
replaced console and both brackets unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW06
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/18/2022
"door gaskets for both doors coming out, not seating correctly. ordering both door gaskets.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Richmond, VA 23226
Joseph D.
Job Details: 07/18/2022
"cx complaint of persistent f6e1 errors, harness checks good, console does not hae steady dc voltage on any pins. 120 vac to main control. when i do get the f6e1 error to clear, led display is garbled. must reschedule when available.; ordrng 1 W11462458 (acu) and 1 W11460962 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/18/2022
cx complaint of rc not cooling. Checked unit and found evap frosted over. Checked thermistors and evap thermistor is reading 48 degrees and covered in ice. service pointer W11450890 calls for replacement of boards. service pointer W11033419D calls for evap panel replacement. Checked heater and found defrost heater reading open.; ordrng 1 W11291124 (heater)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Richmond, VA 23227
Gill G.
Job Details: 07/18/2022
cx complaint: unit is not filling or taking too long to fill. no stored fault codes. started QUICK cycle and monitored fill. selected DEEP FILL HIGH. monitored cycle. unit filled to normal level for selection. unit is working as designed. removed water hoses and observed incoming water pressure. no issues found at this time. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Enola, PA 17025
Fred G.
Job Details: 07/18/2022
i was able to access unit and replace the dispenser as per previous tech. tested unit and found dispenser now opens. unit checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/18/2022
Installed gearcase and shifter and leaked checked unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21702
Ricky E.
Job Details: 07/18/2022
"5-1 customer stated that the unit wasnt drying. ran diag and the unit gave a door latch error. fnd no issues with the door latch, and the heating circuit shows no faults... reset the control in diag, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/18/2022
Tested auger motor and auger motor is working properly the IM and bin and solenoid are the issue replaced and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lebanon, PA 17042
Justin L.
Job Details: 07/18/2022
As per previous visit was able to access unit and replace control. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Richmond, VA 23223
Chris B.
Job Details: 07/18/2022
cx complaint rc will not cool and fc works fine inspected unit found obstruction in air tunnel in fc leading to rc thawed ice from tunnel cx stated she had accidentaly left door open for a long period of time and thats what possibly caused ice to form in air tunnel collected 120 sc cc
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Powhatan, VA 23139
Jerod R.
Job Details: 07/18/2022
both inner and outer panels are starting to rust ordered outer as well; ordrng 1 W11461682 (outer panel)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Richmond, VA 23222
Chris B.
Job Details: 07/18/2022
replaced stator and clutch and strike and control when powering up unit... display did not work found obstruction on new control reordering control; ordrng 1 W11419051 (control)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055DRM00
Near Elkton, MD 21921
Alexander W.
Job Details: 07/18/2022
"Cx stated frost on back wall of freezer tested inspected but cannot verify cx complaint checked seals on unit, unit is working as designed job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Keswick, VA 22947
Kyle A.
Job Details: 07/18/2022
Cx complaint of unit not completing cycle. Did confirm and found connection loose on capacitor. Also found inlet clogged with sediment. Advised cx to get inline/house filter. Or to regularly clean filter.; saved tckt
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Orrtanna, PA 17353
Andrew S.
Job Details: 07/18/2022
"Cx complaint is that the clothes are hot and damp after the cycle ends. Upon arrival I found that the unit is getting good ventilaion at the unit. I was unable to find an exit point around the house. I am ordering the timer, heat switch and cycling thermostat. Please contact cx when the parts are available to schedule the return.; ordrng 1 WP3387134 (Cycling THermostat) and 1 WPW10185982 (Timer) and 1 WP3399639 (temp switch)"
We serviced a
WHIRLPOOL DRYER
Model WED8500SR0
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/18/2022
Replaced parts and ran a cycle. The unit worked as designed. Collected $125
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near York, PA 17402
Sal R.
Job Details: 07/18/2022
CX complaint was that the unti was not completing a cycle. I found a F0E4 error code. I was able to correct a water line issue at the Unit valve and unit now test good.
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Wyomissing, PA 19610
Marc M.
Job Details: 07/18/2022
"cx complaint unit not producing ice. cx stated that the unit made ice for about a week after previous SS repair, even thru a holiday weekend where they used more ice than usual. cx stated after that point the unit started producing a 'grinding' sound and resulted in feeling warmer in the compartment and eventually stopping ice production altogether. upon arrival checked cycle and found unit performs flush cycle with no issue. upon the flush cycle ending found that the compressor would not start. found failed start device. replaced with van stock and tested. unit now checks good. documented with techline; used 1 WP2217224 (start device) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Baltimore, MD 21212
Shane M.
Job Details: 07/18/2022
"cx complaint the unit isnt washing proper. found no high loop on drain so this was allowing dirty water back into the unit. added a high loop. cx not using rinseaid. no hot water. no error codes in test mode. advised cx to make sure stink water is hot before starting, buy rinseaid, and buy affresh pods for cleaning. cx paid svc by card."
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GL0
Near Windsor, VA 23487
Austin D.
Job Details: 07/18/2022
cx complaint the unit is not running all the time and shutting down intermittenly. found the electrical error codes. replaced the ui and control to resovle the issue. put the unit back together. tested operation. unit is running as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elkton, MD 21921
Alexander W.
Job Details: 07/18/2022
"Cx stated unit not draining inspected tested and verified cx complaint. Found F9E1, FAE2 and F8E1 error codes cleared codes and tested drain pump , its getting proper voltage but pump motor not on and not helping drain pump. Found sump defective ordering sump assembly, harness and control just in case. Cannot reschedule at this time due to SO parts. ; ordrng 1 W11416363 (Sump assembly) and 1 W11344507 (Harness) and 1 W11410063 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB00
Near La Plata, MD 20646
Robert A.
Job Details: 07/18/2022
"Cx complaint that the unit still has no ice being made. I inspected the unit and confirmed the complaint. The temps are good, ice has built up again in the ice box. I removed the ice and diagnosed again. I found heavy corrosion on all connectors connected to the IM, I also found the test button is stuck pressed in causing a constant harvest cycle. I called techline to document the issue. They had me run test 18 and concluded that the unit needs a new IM and ice box harness to resolve the issue because of the damage the overflowing water has done. I'm ordering the parts for the return visit. I left the cx with a quote for the repair.sr7734052285; ordrng 1 W10249475 (IM harness 61.24) and 1 W10884855 (switch 51.86)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/18/2022
"Installed parts, tested unit, issue persists. Called techline, techline advised to check door closure, unit has known installation issues that can result in door not closing properly. Confirmed door not closing fully on right side, confirmed that installation is not symmetrically flush, unit is not able to consistently pull door closed. Adjusted installation, unit closes properly now."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Woodbridge, VA 22193
Robert W.
Job Details: 07/18/2022
CX complaint is the unit is making noise. Inspected unit and found the washplate loose tighten and tested unit is working properly.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Lebanon, PA 17042
Justin L.
Job Details: 07/18/2022
cx complaint unit displaying F1E0 . Was able to access unit and verify error code. Verified model and serial and during testing found cx to have an infestation that will need addressed before proceeding. Cx will need to provide a receipt of extermination and after they provide proof office will need to reschedule to replace control; ordrng 1 W11536794 (control)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Leonardtown, MD 20650
Shane B.
Job Details: 07/18/2022
"installed both parts and restored power. all buttons work, display is correct. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampton, VA 23666
Carl A.
Job Details: 07/18/2022
"installed permagum as instructed,cx not happy with the way it was repairs and told tech that they were going to call whirlpool,tested unit works as designed ,did notice ffc door buldgeing"
We serviced a
WHIRLPOOL REFRIGERATOR
Model SBD20NE
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/18/2022
"Replaced icemaker, it cycled and filled immediately. Collected $110"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near ,
Alexander W.
Job Details: 07/18/2022
Cx stated unit is takes to long to make ice and ice maker seems to not work. Inspected tested and verified cx complaint found while putting ice maker in test cycle inlet valve barely sending any water up inspected full tube and full tube is clear of any ice build up ordering valve cannot reached at this time due to SO part. ; ordrng 1 W11546685 (Valve)
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Hagerstown, MD 21740
Danny R.
Job Details: 07/18/2022
imnstalled parts checkok
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Newport News, VA 23606
Carl A.
Job Details: 07/18/2022
"cx complaint of unit leaking water,checked unit to find tub to be cracked from manufacture installing shipping bolts in bent,so cx trired to removed them to find tub cracked ordering parts needed for repairs; ordrng 4 W11316766 (Shock Absorber)s and 1 W11287253 (Assembly, Tub And Drum) and 1 W11458345 (Pump) and 2 labors and 1 W11491750 (PANEL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/18/2022
Cx compaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be stuck mid cycle and not responding when jumped. Replaced IM from pre ID and unit is now working as designed. Job is complete. Cx paid in full by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Elkridge, MD 21075
Neil H.
Job Details: 07/18/2022
"cx complaint poor cooling in the rc and fc found the fc evap covered in frost unit will need to be thawed out 2 count thermistor,clip,control and harness back wall needs to be rmoved thawed and parts installed and unit put back together.; ordrng 1 W11545823 (HARNSWIRE) and 1 W11449482 (Whirlpool Refrigerator Control Board) and 1 W11437914 (r thermistor clip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/18/2022
Cx complaint is unit making a loud grinding noise and not spinning out. Tested inspected and verifed complaint. Was able to get the lid lock to work enough to test the unit and found the hub and gearacase to be defective. Quoted cx for total repair and cx is not going through with the repair at this time. Called the office and refunded the cx 138.12 for the part and shipping. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Saint Michaels, MD 21663
Jonathon C.
Job Details: 07/18/2022
"cx complaint, unit randomly stops cooling and says PO on UI. tested unit, unable to verifiy complaint. attempted to force failure buy running every test the unit has. all passed. im ordering a power supply board as it seems to be a common cause for this specific issue. unable to resched due to contract.; ordrng 1 W10830278 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model GR440LXLP0
Near Midlothian, VA 23112
John P.
Job Details: 07/18/2022
Installed element tested working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newport News, VA 23608
Carl A.
Job Details: 07/18/2022
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burke, VA 22015
Christian C.
Job Details: 07/18/2022
Installed friction sleeves. Tested door. Door does not drop without resistance. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Elkridge, MD 21075
Justin S.
Job Details: 07/18/2022
replaced the door gasket and tested. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Henrico, VA 23228
Joseph D.
Job Details: 07/18/2022
"cx complaint of unit not functioning. confirmed complaint, unit with 'motor unable to reach target rpm' error. found basket unable to spin or agitate. unpon inpsection found capacitor bulged and failed, oil leaking from capacitor, unable to start drive motor. must replace please.; ordrng 1 W11395618 (cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near La Plata, MD 20646
Justin S.
Job Details: 07/18/2022
the door switch is spray foamed into position. only pulling small peices of the switch off at a time. called tech support and spoke with a drew. unit cannot be repaired
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Manassas, VA 20111
Demonte S.
Job Details: 07/18/2022
Installed the Door Seal. Unit is working as Designed. Cx paid for the Labor by Card. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/18/2022
"cx complaint units fc gasket is not sealing. inspected unit and found top right side of gasket was not sealing, also found rc was not cooling due to frost build up on evap. removed evap cover and defrosted evap. heat fc door gasket up to get door to seal. unit now checks good."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Richmond, VA 23228
Joseph D.
Job Details: 07/18/2022
"cx complaint that unit is jumping around, confirmed complaint fourd tub rubbing interior wall, replaced suspension and unit spinning properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Finksburg, MD 21048
Brian R.
Job Details: 07/18/2022
cx complaint is rack is falling on one side and roller blew out. checked unit and unit will need adjusters replaced. as soon as approval is given and parts are in office will schedule.; ordrng 1 W10712395 (Adjuster Kit)
We serviced a
KITCHENAID HOOD
Model KVWB406DSS3
Near Ashburn, VA 20148
Carl R.
Job Details: 07/18/2022
Hood not operating..had cx check power at the circuit breaker. Unit is working properly. No parts needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/18/2022
"cx complaint unit not starting, checked unit found start button on panel making intermittent contact to u.i.; ordrng 1 W11116422 (panel-cntl) and 1 W11368911 (u.i)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 07/18/2022
"I installed the ordered part (thermistor clip) and tested the unit for the cx. I stand corrected I was wrong, the advice from WP techline to correctly position the thermistor on the rubber portion rather than directly on the evap tubing resolved the issue. Therefore the initial issues were the defrost connector seperated and incorrect position of the thermistor. The IM was in the off position so I turned it on as well. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Tappahannock, VA 22560
Lucas R.
Job Details: 07/18/2022
"replaced compressor, and drier, control, fc and rc thermistors, vaccumed to -30'hg, vacuume held fotr 20 min. charged low pressure at -5 psi, amp draw .8 amps on compressor, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mechanicsville, MD 20659
Robert A.
Job Details: 07/18/2022
"I came to install the ordered parts. The control board is not the right one for this model washer. I layout of the connectors are fine, but the two screws and protruded edge that hold the control in place are not the same as the original. As a result the only thing holding the control in place is the control knob. I replaced the harness anyway just to see if it resolve the issue. It did not, same result. The new control will finish the job. I'm ordering another control for the return visit.; ordrng 1 W11608058 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Baltimore, MD 21229
Neil H.
Job Details: 07/18/2022
the model and serial number is missing nobody knows where it is so i can't verify the unit so explained to them i can't tell if that's the unit or not they need to call lowes or whirlpool; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Mechanicsville, MD 20659
Robert A.
Job Details: 07/18/2022
"Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. I found a f2e1 error code, I cleared the code and ran a service cycle. All components passed with no issues. I ran manual test of the water valves, they worked fine as well. I started a normal cycle to see if water was entering the unit, water entered the unit and the cycle continued. I showed the cx the use & care guide (page 4) information about the water level washing for units with a washplate are differnet from those with agitators. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Catonsville, MD 21228
Neil H.
Job Details: 07/18/2022
cx complaint the water level sensing found no errors recalb. washer and tested and checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Timonium, MD 21093
Shane M.
Job Details: 07/18/2022
cx complaint the unit is freezing items in RC. found damper contol pushed out of location. added sealer & replaced damper is correct spot. unit working properly.
We serviced a
JENNAIR OVEN
Model W30400P
Near Baltimore, MD 21231
Neil H.
Job Details: 07/18/2022
replaced both hinges unit checked good door opening and closing smooth.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ashland, VA 23005
Gill G.
Job Details: 07/18/2022
cx complaint: unit is leaking during spin. no stored fault codes. inspeced unit and found unit is not level. leveled unit. inspected fabric softner area for obstructions or damage. checked tub ring. tested for leaks. no leaks found at this time. unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KOCE500EBS11
Near New Oxford, PA 17350
Andrew S.
Job Details: 07/18/2022
Cx complaint is that the unit will intemittently in the middle of a bake stop and ask to adjust the temp. cx also stated that the microwave will stop in cycles and state that the door needs shut. I found that the top Left corner of door frame was warped. I called TL and spoke with JR. He asked for pictures of the gap. I supplied the documentation. Unit was then deemed unrepairable.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Fairfax, VA 22030
Christian C.
Job Details: 07/18/2022
Cx complaint of a clanking noise. Inspected unit no errors. Put 4 wet towels to test unit. Found drum grinding on right panel at certain angles. Right panel does not appear deformed. Ordering W10541657-drum. Please ship to cx oversized part. Informed cx to call once they recieve and inspect the part.; ordrng 1 W10541657 (drum)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Sykesville, MD 21784
Brian R.
Job Details: 07/18/2022
cx complaint is unit does not make ice unless its on max ice and ice is all frozen together and large pieces. took temp readings in unit of 10 in Freezer and 19 through ice maker and fan not hitting high speed. saw ice 3-5 pieces together as very high spots and ice froze around ice bin. will order updated parts as well as parts needed and office to schedule.; ordrng 1 W11578046 (UI Black) and 1 W10846539 (Fan motor) and 1 W11482383 (Valve) and 1 W11224256 (Control) and 1 W11579560 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Arlington, VA 22204
Dustin F.
Job Details: 07/18/2022
"CX complaint: no water line connected, fridge loudUpon arrival, CX presented me with a video of what sounded like the compressor, and a water line she wanted installed.Inspected unit, found No water line behind the unit, as well as no ice maker inside the freezer. Informed CX she could get an ice maker to install through whirlpool after she had someone licensed run her a water line for her fridge. ipected unit, found all thermistors in range, condensor fan and compressor opperating as intended. NO out of the ordinary noises heard at this time. CX will contact WP if she has any other issues."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW
Near Reinholds, PA 17569
Marc M.
Job Details: 07/18/2022
cx complaint cooling concerns. cx stated that he found the unit creeping to the 30's in strictly the upper portion of the unit where as the bottom half of the unit was running at 10 degrees. checked and upon visit today found that the evap had a perfect frost pattern and all temps were as expected. unit may have experienced a defrost failure but has only been plugged in now for about 2 days so if the thermistor/defrost cycle has failed it will take more time to develop. instructed cx to continue to monitor and call back in if the issue persists.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS2
Near Berlin, MD 21811
Michael E.
Job Details: 07/18/2022
CX complaint: food taking longer to cook. I tested the temps and they are correct...4 degrees over what temp sensor shows. Unit is working properly. Job is complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21702
Ricky E.
Job Details: 07/18/2022
customer stated that the unit tt motor wasnt turning.. verified issue and fnd burnt connections at the tt motor and no power to the motor.. the un it will need the motor and control; ordrng 1 W10642989 (motor-turn) and 1 w11342846 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/18/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHB
Near Sinking Spring, PA 19608
Marc M.
Job Details: 07/18/2022
cx complaint unit not draininig tub at end of cycle. inspected unit and found that the drain cycle does activate when selected. drain pump runs and no items are blocking the pump from rotating the impellor. found no standing water in tub upon arrival so began 'normal' cycle and drained prematurely to test drain. found drain pump would then intermitently not rotate. removed panel to check again and found that the the harness feeding the pump was loose and not consistently sending voltage to the pump. fully inserted harness and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near King William, VA 23086
Gill G.
Job Details: 07/18/2022
verified cx complaint of unit not cooling. found evap covered in ice. heating circuit is working but not running long enough to finish defrost. thawed ice. replaced defrost sensor. verified it is in proper location. added zip tie to clip. unit is now cooling.; used 1 WPW10384183 (thermistor) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near King William, VA 23086
Gill G.
Job Details: 07/18/2022
verified cx complaint of unit not cooling. found evap covered in ice. heating circuit is working but not running long enough to finish defrost. thawed ice. replaced defrost sensor. verified it is in proper location. added zip tie to clip. unit is now cooling.; used 1 WPW10384183 (thermistor) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Gordonsville, VA 22942
Eric F.
Job Details: 07/18/2022
"Installed motor and capacitor, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Port Republic, MD 20676
Shane B.
Job Details: 07/18/2022
"complaint is the ice in the bin freezing together and the water dispensor not working properly. when i arrived unit was set to 36/-5. prob shows 34/-5. ice box fan is running. gaskets on the side of the door have a lot of frost on them. water dispensor is slow even with filter removed. called techline with my findings, they advised replacing door gasket and air duct gaskets. they said water flow issue most likely is one of the valves. marking both for use on return. schedule when apporoved and parts are available. SR#7734129608.; ordrng 2 W10834282 (retainer)s and 2 W10917313 (gasket-dor)s and 2 W11227369 (gasket)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Palmyra, PA 17078
Justin L.
Job Details: 07/18/2022
As per previous tech was able to access unit and verify temperatures. Unit has temps of 38F in RC and 0F in the FC and a good frost patter with the fan working. As of now unit operating as designed no further work needed. Cx will continue to monitor
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS02
Near Pikesville, MD 21208
Keith H.
Job Details: 07/18/2022
cx complaint is unit not cooling inpsected unit and found ice buildup at bttom of freezer and cx is unbale to close freezer door i cleared ice and drain tube and door is closing. we called landlord to collect payment and he says he has to find a credit card and he has to call back
We serviced a
KITCHENAID RANGE
Model KFGG500EWH4
Near Waynesboro, PA 17268
Andrew S.
Job Details: 07/18/2022
Cx complaint is that the unit is not holding temp. It is reading 30 degrees less than its set per an over thermometer. I ran the temp calibration and found that it is averaging 339.5 Degrees when set at 350. I found that a previous company had the offset set to 15 degrees. I call TL and spoke with Austin. I informed him of my findings and he recommended setting the offset up another 10 degrees. I set the offset up. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Leesburg, VA 20175
Carl R.
Job Details: 07/18/2022
"The freezer isn't cooling enough and food kept inside kept on melting. Inspected unit, found frost on lower bottom of evap. And found thermistor in wrong location. Replaced thermistor and put in correct position. Lower left corner of door is not sealing, used heat gun to treat door gasket. Door gasket not sealing like it should. Ordering new door; ordrng 1 W10746780 (Door)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Middletown, PA 17057
Justin L.
Job Details: 07/18/2022
As per previous tech was able to access unit and replace cutting Grid. Was then able to watch unit rinse and start making ice. Unit now operating as designed no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Reston, VA 20191
Carl R.
Job Details: 07/18/2022
"Not Cooling - Top Freezer Refrigerator - Prior 30. Refrigerator door gasket is not holding properly. Seams to be allowing air in the refrigerator which is causing the freezer to frost over, and freezer tower is needed due to gaskets allowing more air in freezer, causing the frost to build. Needs tower, and refrigerator door.; ordrng 1 LW10599404 (Door) and 1 WP2254360 (Seal) and 1 W11126274 (Tower)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP350PAAW4
Near Williamsport, MD 21795
Danny R.
Job Details: 07/18/2022
installedpart checks ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Felton, PA 17322
Tanner B.
Job Details: 07/18/2022
"Found loose connection on heater, reseated and tested unit. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Tappahannock, VA 22560
Lucas R.
Job Details: 07/18/2022
"replaced control, unable to fully test, no water supply in store."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Woodbridge, VA 22191
Robert W.
Job Details: 07/18/2022
Replaced Pump and harness unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Sykesville, MD 21784
Brian R.
Job Details: 07/18/2022
cx complaint is slow ice but she does get some ice. and a water leak out the top of the unit where control or light she said. ice bin about half full. can gwet water out door. took temp readings of 0 in Freezer and 42 in FF. pulled cover off top to see where leaks coming from. found mullion cold and full of moisture. will order parts needed and office to schedule. ; ordrng 1 W11542654 (Ice Maker) and 1 WPW10384183 (Thermistor) and 1 WPW10624451 (Mullion) and 1 W11035836 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAW0
Near Herndon, VA 20171
Richard B.
Job Details: 07/18/2022
"CX complant. On two occassions washer filled up on its own and almost flooded house. Inspected unit and found door lock error code , Measuerd valve assembly and out of range , Changed valve assembly . Charged accordingly. Collected 381.26 tested machine , No leaks, . RB"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Winchester, VA 22603
Ezra M.
Job Details: 07/18/2022
"installed drum, tested, working properly"