We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Great Falls, VA 22066
Jason A.
Job Details:
07/13/2023
CX complaint DW leaks & comes out falls over when door is opened. Check seal. Leaned unit back & align & secure to cabinet. Ran test wash 3X with bottom panel open. Start QUCIK WASH. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Columbia, MD 21046
Robert L.
Job Details:
07/13/2023
"cx complaint not turning, found belt broken and frayed, idler chewed up and left rear roller stiff, replaced both rollers, idler pulley and belt from kit, tested all ops ok, collected $215.70 cx paid in full"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hagerstown, MD 21742
Ken M.
Job Details:
07/13/2023
"Customer complaint is that the unit is walking/banging around. Inspection of the unit found that the suspension hub at the front right corner failed, dropping the tub on that side. The tub ring was also damaged when the suspension failed. Inspection of the drive system and outer tub found no visible damage. Ordering suspension and tub ring. Unable to further assess the unit until those parts have been replaced.; ordrng 1 W11550886 (tub ring) and 1 W11217817 (suspension)"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Richmond, VA 23231
Chris B.
Job Details:
07/13/2023
cx comp unit will not wash clothes insp unit conf c xcomp found wire not seated on water velve seated wire tetsed unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Severn, MD 21144
Israel R.
Job Details:
07/13/2023
Customer complaint unit front door has streaks that are not coming off. I tried to clean them and some of them came out but other are stained or is in the doors finish. The door stained or light scratches. The unit is under 30 days. The unit needs new door. Ordering new door. Call customer when part is available.; ordrng 1 W11117588 (door/mw)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ashburn, VA 20148
Ezra M.
Job Details:
07/13/2023
noise from cold water inlet valve. ordering inlet valve; ordrng 1 W11220230 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Baltimore, MD 21231
Dustin F.
Job Details:
07/13/2023
"Upon arrival, found control defective. also found wrong control was ordered. ordering correct control for return visit.; ordrng 1 W11322903 (control)"
We serviced a
JENNAIR REFRIGERATOR
Model jffcc72efs00
Near Washington, DC 20008
Leon
Job Details:
07/13/2023
cx complaint was unit water filter not working confirmed issue seen that rc temp was very low and the filter was frozen over took filter out ran it under hot water evrything was wroking great and charge the temp to 37 then checked IM and that was moving but it filled cx would need new im but said he would call back if he wants it done; ordrng 1 W10908387 (ICEMAKER)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Dumfries, VA 22026
Tanner B.
Job Details:
07/13/2023
"Installed new gearacse, clutch and slider , recalibrated unit and ran diag cycle .. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Washington, DC 20008
Leon
Job Details:
07/13/2023
cx complaint was unit FC door didnt open confirmed the issue seen that the drain in the back was was clogged up and the fc froze shut and i have to remove the fc door cx was ok with how it was done removed all the ice in the unit and put the door back on it cx would need a new drain line and fc door cx said he is going to cal l wp and give us a call back if he wants it done; ordrng 1 LW10413531 (dor-fip ms)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22204
Lloyd B.
Job Details:
07/13/2023
"84 91 82 Cx complained of error codes. Inspected the unit and found several, F8e4, f8e2 and f9e1, 2 fill valves and 1 drain code. Ran diagnostics and it completed each step. At the control the vent fan is in range at 144kohms, fill valve 1.4k ohms and drain motor has 30homs, all in range. Could not find any issues at this time. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Crozet, VA 22932
Eric F.
Job Details:
07/13/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Columbia, MD 21044
Robert L.
Job Details:
07/13/2023
"cx complaint sensor dry not advancing, on jeans for 2+ hours, replaced op tstat from pre-id, ran from more dry for 20 minutes timer advancing to cool down, tested all ops ok, could hear clicking in timer if cx calls back pre-id timer"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Dumfries, VA 22026
Tanner B.
Job Details:
07/13/2023
"Installed new dampner , tested unit.."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Dumfries, VA 22026
Tanner B.
Job Details:
07/13/2023
Installed new acu and tested unit .. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21703
Ricardo S.
Job Details:
07/13/2023
"Replaced parts, unit cks ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Olney, MD 20832
Julian H.
Job Details:
07/13/2023
CX complaint about unit not washing properly inspected test mode error F9E1 divereter valve not finding position remove toe kick found diverter leaking motor stalling need insulation shield floor wet insulation created mold GAVE CX A QUOTE DECIDED TO THINK ABOUT IT PAID FOR SVC CALL; ordrng 1 WPW10705575 (sensor) and 1 W11172908 (shield)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP36QMS02
Near Charlottesville, VA 22901
Eric F.
Job Details:
07/13/2023
"Confirmed cx complaint unit not cooling properly in fridge. Checked evap drain pan, found UV dye in pan. Cx states issue has been gradual, over the course of months. Creating quote for replacing evap. Compressor is currently running without any issues but it may develop problems as unit continues to lose cooling. Please order compressor and we will charge for it if needed. Unit will require second tech to service and a 2 count job time for both techs. Creating quote for cx, cx to call in to office and engage quote.; ordrng 1 WP2306092 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 4387444 (evap repar) and 1 W10841139 (compressor)"
We serviced a
KITCHENAID COMBO
Model KOCE500ESS11
Near Rockville, MD 20852
Roberto I.
Job Details:
07/13/2023
"Replaced parts. Mw, broil and bake tested ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Richmond, VA 23238
Kyle A.
Job Details:
07/13/2023
Cx complaint of unit not heating. Did confirm 14ohms for heater circuit but control is only sending 52vac. Ordering control.; ordrng 1 W11629914 (Control)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Fredericksburg, VA 22407
Robert W.
Job Details:
07/13/2023
Replaced motor blower and roller unit tested and is working properly
We serviced a
WHIRLPOOL RANGE
Model wfe320m0jw3
Near Freeland, MD 21053
Sal R.
Job Details:
07/13/2023
"CX compalint is that the display will not come on and the oven is not opperating.v I found that the contrlol board has a blown / burnt component. I am ordering 1 control board (W11594187). Once the part is avalible, please have someone ofmr the office call to set a return date.; ordrng 1 W11594187 (control)"
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details:
07/13/2023
"1-W11650661 heater if cx calls back CX Concern the unit not cooling.. found loose heater wire .. unit needs heater assembly . Contatcted wpl tradecare team for possible auth#, no auth provided .. cx paid svc call and going to call wpl to get possible auth .."
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Virginia Beach, VA 23456
Austin D.
Job Details:
07/13/2023
ui W10639964 155.27W11030502 control 222.14cx complaint the unit is not turning on. checked the unit and found that the errro code f6e2 is stored. checked the unit and tried to start a cycle and no luck. was able to get into test mode but it wouldnt let me start a test cycle. no way of testing operation unitl the boards are replaced. quoted cx for repair.; ordrng 1 W10639964 (ui) and 1 W11030502 (control)
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Chesapeake, VA 23320
Austin D.
Job Details:
07/13/2023
"cx complaint the unit is not making ice. checked the unit and found that the amp draw for compressor was at 2.3 and the low side pressure was at 2. ss seems to be running as designed. ice is made just very thin before the unit shuts down and starts to harvest. then the harvest melts the ice prior to it making it into the bin. therefore, the unit needs a new harness since the thermistor is telling the unit to harvest too early. if the unit allowed the compressor to cool longer the ice would be thicker and actually create a full sheet of ice.; ordrng 1 W11126268 (harness wire)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Millsboro, DE 19966
Michael E.
Job Details:
07/13/2023
CX complaint: FC door gasket coming out. Tested and verified complaint. I was unsuccessful in getting gasket to stay in track. Ordering FC gasket. Cannot reschedule due to only few left on system.; ordrng 1 W11594710 (FC door gasket)
We serviced a
AMANA MICROWAVE
Model AMV2307PFW07
Near Millsboro, DE 19966
Michael E.
Job Details:
07/13/2023
Replaced MW door as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Long Neck, DE 19966
Michael E.
Job Details:
07/13/2023
"CX complaint: no cool. Tested and verified complaint. Partial frost pattern on evap and 0.5 amp draw on compressor. Per FR ordering compressor, coupler, drier, evap (just in case), 3 count and SS tech needed. Cannot reschedule edue to SO part; ordrng 1 W11580057 (compressor) and 1 W11504415 (loc ring) and 1 W11504431 (loc ring) and 1 W11506619 (loc ring) and 1 W11546692 (evap) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Ashburn, VA 20148
Ezra M.
Job Details:
07/13/2023
"unit tumbling but not heating. found tco failed. replaced tco, tested, heating properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Hagerstown, MD 21742
Ken M.
Job Details:
07/13/2023
"Customer complaint is that the gaskets are not sealing properly. Found the gasket on the right side door not seated in the door. Gasket pushed back into place and is staying seated, but there is a small tear in the gasket. Ordering gasket. Found the freezer door rails are not pulling the door back in, causing the compartment to frost up. Rails replaced and ice cleared away. Door retested and is closing properly.; ordrng 1 W10830162 (gasket-fip)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Denver, PA 17517
Cody H.
Job Details:
07/13/2023
"CX complains unit is not cooling well in the top of the RC and FC. Found RC showing 45*F in RC and 33* in FC. Unit is showing half frost pattern and evap fan has no movement. Thermistor reads 10.2k ohms when covered in frost, Found unit e,vap fan was unplugged, was able to reseat plug to get it to lock and unit fan began running and unit began cooling, Found unit heater was on and this is why unit has half frost pattern on arrival. Unit appears to be cooling as normal. No further work needed. CX EMAIL CONFIRMED."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Forest Hill, MD 21050
Neil H.
Job Details:
07/13/2023
cx complaint the unit fills non stop when water is on new inlet valve needed; ordrng 1 W11513255 (Water Inlet Assembly (complete))
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Huntingtown, MD 20639
David J.
Job Details:
07/13/2023
"Cx complaint unit making a squeaking noise, arrived today and verified complaint. Inspected unit unit and found noise is coming from idler pulley, found belt is wore out as well and coming apart on the edges. Going to order all rollers, belt and return with idler. Cx can use unit. Its not terrible just a small noise. Idler is starting to go out. Ordering parts for return visit. ; ordrng 1 W11162091 (Belt) and 4 WPW10314173 (Roller)s"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Falls Church, VA 22046
Christian C.
Job Details:
07/13/2023
Installed console. All leds are working. Ran through diag cycle. No issues. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Waldorf, MD 20603
Shane B.
Job Details:
07/13/2023
"cx complaint is the unit freezing food randomly. cx said veggies will freezer on different shelves and in bins at random times. when i arrived unit was set to recomended temps and items were away from the vents in both sections, unit is level and not overloaded. i chekced temps and found 35 in RC, 2 in FC. air ducts are not blocked. ordering control box and marking thermistor for use on return just in case. schedule when parts are available.; ordrng 1 W11594670 (control box)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Ashburn, VA 20147
Jason A.
Job Details:
07/13/2023
"CX complaint DW stops mid cycle. Replaced drain pump. Original pump 0.67M-OHMs. Ran test wash 2X with unit outside cabinet. Test cycles completed. NO LEAKS. Pushed unit back & start PROWASH cycle& let it run for 15 minutes Prewash drain, fill & dispenser opened & refilled > JJ"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Locust Grove, VA 22508
Robert W.
Job Details:
07/13/2023
"Cx Complaint is the racks are bowed, Inspected unti and fpound the unit is level and installed properly, Racks are bowed which is causing things to bake unevenly. Ordering Racks; ordrng 2 W11218798 (Rack)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Fredericksburg, VA 22408
Robert W.
Job Details:
07/13/2023
"CX Complaint is the unit isnt cooling in the RC. Inspected unit and found the unit is cooling properly in FC RC is a little warm, Ran diag and found damper is making noise but the cooling issues is coming from the FC the bi metal not working properly to allow unti to deforst properly, Also found RC door gasket has failed and magnet has come out door not wanting to stay closed. Ordering Door asket, damper and harness; ordrng 1 W10830162 (Door gasket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Fredericksburg, VA 22406
Robert W.
Job Details:
07/13/2023
"CX Complaint is the unit is giving an error. Inspected unti and found unit isnt heating and giving inverter and mag error, Pulled unit apart and found the mag has failed also found wave guide cover burnt looked in wave guide didnt see any damage. Ordering Inverter, mag and cover; ordrng 1 W11346197 (Mag) and 1 W10915651 (Cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Enola, PA 17025
Andrew S.
Job Details:
07/13/2023
Cx complaint is that the ice maker was not making ice. Upon arrival Cx informed me that the fill tube had been frozen and they have thawed it out and the unit has filled the bin since. I inspected the fill tube and ran a harvest cycle and the unit is functioning as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Manassas, VA 20112
Demonte S.
Job Details:
07/13/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a Buzzing Noise. Checked the Freezer Section. Fan Motor Blade is sitting crooked. Fixed the Fan Motor & Blade. Tested the Fan Motor no noise. Cx then stated low Ice production. Checked the Ice Make. Found that the Ice Maker has a peace of Ice that is wedged. Removed Ice from Ice Maker. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Centreville, VA 20120
Richard B.
Job Details:
07/13/2023
"CX complant. Dispenser not working. Prior diagnosis found uunit needs dispenser assembly/ Installed dispenser and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Arlington, VA 22202
Davonte
Job Details:
07/13/2023
"cx complained unit was making ice. aftet further inspection, i ran diag test 44 and 45. unit was harvesting and arm wouldnt move. replaced ice maker with new one that cx had already, re ran test 44 and 45. ice maker was harvesting ,arm moving as should. also filled with water. cx paid for service charge and labor"
We serviced a
MAYTAG WASHER
Model MED6000AW0
Near Arlington, VA 22202
Davonte
Job Details:
07/13/2023
cx complained unit was heating for clothes to dry. confirmed cx complaint unit. unit will need an heating element. unit is a stackable washer and dryer. unable to lift unit. cx agreed to pay for a second tech to come out. cx paid for part and service call today. will have to pay 200 labor charge.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Odenton, MD 21113
Sherwood
Job Details:
07/13/2023
cx complaint not dispensing. arrived and found sometimes chopper blade will turn most times it wasnt. called TL advised ordering both container and shaft; ordrng 1 W10678163 (shaft motor) and 1 W10903433 (container)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Falls Church, VA 22041
Lloyd B.
Job Details:
07/13/2023
"Cx complained of the door gasket tearing and of no water. Inspected the unit and found with the filter bypass, the pressure increased. Unit needs new filter head and door gasket; ordrng 1 W10830189 (door gasket) and 1 W11346623 (filter head)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Sterling, VA 20164
Jason A.
Job Details:
07/13/2023
CX complaint LF Range burner noisey / flutters & uneven flame. Replaced parts & checked flame performance. Test other cooktop burners not affected. CX agreed LF burner is good. Check for gas leak with sniffer > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Sherwood
Job Details:
07/13/2023
cx complaint freezing everything at bottom. arrived and found cx had freezer temp set to -6 degrees. put unit into diag and freezer thermister was reading 32 while fc actual temp was -5. set all temps to recommended temps. defrost rail in fc because they were hard to pull out due to over cooling. checked all gaskets and they are sealing. ordering fc thermistor; ordrng 1 W10316760 (thermistor) and 1 W11168403 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near New Freedom, PA 17349
Sal R.
Job Details:
07/13/2023
CX complaint was that the RC door gasketed were seperating. I was able to access and replace the gaskets. I then used a heat gun to help relax the gaskets inorder to maker and secure seal. UNit tes tgood.
We serviced a
WHIRLPOOL DRYER
Model gew9250pw0
Near Enola, PA 17025
Andrew S.
Job Details:
07/13/2023
Cx complaint is that the unit is not heating. Upon arrival I tested the element and TCO. I found that the TCO is reading OL. I quoted the cx for the cost of the repair. Cx paid the service call. Cx will order a TCO kit and install. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Williamsburg, VA 23185
Orbie
Job Details:
07/13/2023
"replaced housing, console and control. tested unit. working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAB04
Near Williamsburg, VA 23185
Orbie
Job Details:
07/13/2023
cx complaint unit intermittently making ice. found icemaker faulty. replaced icemaker. advised cx 24 to 48hrs to monitor operation of unit and to call back if unit has issue still.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Fredericksburg, VA 22406
Robert W.
Job Details:
07/13/2023
"CX Complaint is the unit isnt heating. Inspected unit and fpoiund unit not heating power to unit is good power at control is good, Pulled unit apart and found thermal fuse and all thermostats and element are good power to motor and power not to element loose connection was keeeping unit from heating. Unit is working properly"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXXS2
Near Annapolis, MD 21401
Alexander D.
Job Details:
07/13/2023
"cx complaint unit not making ice and making grinding sound. inspected unit is and verified complaint. found noise coming from recircultion pump failing to pump water up to evap plate. also noticed reservoir drain pump dripping. ordering reservoir drain pump and recirculation pump asm. also ordering harness in case connectors are corroded. harness+tax= 93.98 refund if harness isnt needed. quoted 657.99, cx paid 547.99 and will owe 110.00 labor on return visit(16.02 if harness isnt needed). call cx to schedule return visit once we have eta on parts.; ordrng 1 2313702 (recirculation pump) and 1 WPW10340992 (pump harness(93.98)) and 1 w11566407 (reservoir drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Alexandria, VA 22311
Lloyd B.
Job Details:
07/13/2023
"Cx complained of no operation. The unit was working on 6/14 and has been working every day since. If the maintaince superviser has an issue, directed him to call WP or the office but, we don't change controls because they MIGHT go out in the future. Job complete"
We serviced a
KITCHENAID HOOD
Model KVWC956KSS
Near Centreville, VA 20120
Richard B.
Job Details:
07/13/2023
"CX complant. Hoods lights flicker on low. Inspected unit and confermed issue. Will need two techs to remove stove below. Commerical 6 burner . for better access to inside hood cavity , Need to stand up inside hood to see controls . . Further work needed. RB;"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Stafford, VA 22554
Tanner B.
Job Details:
07/13/2023
CX Concern the unit making loud squeel in spin and smelling of burnt smell.. cx had video of unit squeeling loud in spin.. contatcted techline and they had me check to see if thrust washer from old gearcase was stuck to bottom of basket and see if splutch ring melted.. checked both and found no washer and no sign of melting.. washplate bolt smells of burnt oil .. unit needs gearacse and wash bacsket ..; ordrng 1 2ct (2ct) and 1 W11178224 (basket) and 1 W11449840 (gearacse)
We serviced a
WHIRLPOOL DRYER
Model KFDC506JSS01
Near Centreville, VA 20120
Richard B.
Job Details:
07/13/2023
"CX complant. Left and right burners dont ignite as fast as they should, Removed burner grates , Burbner caps and found burner heads were out of allignment with themselves as well as igniter position. Aligned burner heads with themselves and also with igniter. Both igniting quickly now. Job completed, RB"
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near Herndon, VA 20170
Jason A.
Job Details:
07/13/2023
CX complaint MW+O F8E0 error code. Replaced oven apl mgr & blower. Test blower & oven & MW heats. Preheat oven to 350F. Checked for error codes when oven ready. NO ERROR CODES returned > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Waldorf, MD 20603
Shane B.
Job Details:
07/13/2023
installed IM and restoed power. tested IM for cx. unit is workin as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Manassas, VA 20110
Demonte S.
Job Details:
07/13/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't Heating. Ran Service Diagnostics on the unit. Error Codes are F7E1 = No Heat. Checked the Heater Element. Heater Element is fully plugged in. I then ran Service Test on the unit. Sump Motor is only running on the lower rack section. When Sump Motor tries to run on the upper / middle racks the Sump Motor will not run. Unit will need Sump Motor = WPW10605057. Cx only paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order the Sump Motor. Don't go without parts.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Westminster, MD 21157
Justin S.
Job Details:
07/13/2023
harness is wrong part number replaced the control and tested. when plugged back in the unit got a f1e4(sensor) error code. called tech support and spoke with an austin. says to replace the mag and inverter together; ordrng 1 W11346197 (mag) and 1 W11316032 (harness) and 1 W11325604 (inverter)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Manassas, VA 20110
Demonte S.
Job Details:
07/13/2023
"Inspected the unit. Found that the cx is saying that the Washer is making a Grinding Noise. Checked the Gearcase / Splutch. Gearcase grease is leaking on to the Splutch / belt. Unit will need Gearcase , Splutch & Belt. (Any questions please check Sd Pictures.) ; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (Whirlpool Washer Drive Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Fred G.
Job Details:
07/13/2023
cx complaint unit isnt cooling at all. inspected unit and found room temps in both fc and rc. I found compressor is running. hooked guages up and found 25psi high side and a 28 in vacuum low side. I filled the unit with 140psi of nitrogen and found a leak at the discharge line to the compressor. repaired leak and found the unit held a 30 in vacuum for 25 mins. filled unit with 64g of R600A. called TL to report finding. unit now checks good.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HEP
Near Chevy Chase, MD 20815
Brian F.
Job Details:
07/13/2023
"Cx states unit not making ice. Inspected and confirmed, IM and bin empty. Found wiring connector into IM was unplugged, plugged in harness, IM jumped and filled properly. Unit is now working properly."
We serviced a
CROSLEY WASHER
Model VAW3584GW2
Near Charlottesville, VA 22903
Eric F.
Job Details:
07/13/2023
"Confirmed cx complaint unit valve dripping into unit, solenoid not closing valve. Replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details:
07/13/2023
cx comp unit will not dispnece ice and it will not stop making ice insp unit conf cx comp found bin not holding ice and ice thats being made falls out of bin unit will need bin to complete repair; ordrng 1 WPW10558424 (bin)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stafford, VA 22554
Robert W.
Job Details:
07/13/2023
Replaced heater and tested unit is working properly.
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Falls Church, VA 22046
Christian C.
Job Details:
07/13/2023
Cx complaint whenever ovens are used unit trips breaker. Inspected unit terminal block normal no thermal events. Inspected harness at rear of unit nothing abnormal. All connections to controls seated fully. Ordering both appliance managers.; ordrng 1 W11317945 (appliance manager) and 1 W11317944 (appliance manager power max)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Annapolis, MD 21403
Alexander D.
Job Details:
07/13/2023
"cx complaint unit making squealing/groaning sound. inspected unit, not making noise at this time but cx played me video. sounds like noise of refrigerant going into evap. adjusted drier so its at a 45* angle as mentioned in a service pointer for a different model. ordering sound insulation to put on evaporator cap tube since cx warranty is about to expire. cx may cancel if noise stops from adjusting drier. call cx to scheudle return visit once we have eta on parts; ordrng 2 W11553819 (sound insulation)s"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Annapolis, MD 21403
Alexander D.
Job Details:
07/13/2023
"cx complaint door doesnt latch shut. inspected unit and verified complaint. found catch fell out of door. ordering catch, call cx to schedule return visit once we have eta on part; ordrng 1 W11240283 (catch)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Richmond, VA 23220
John P.
Job Details:
07/13/2023
Installed basket calibrated tested working as designed
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Richmond, VA 23220
John P.
Job Details:
07/13/2023
Installed valves tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Bethesda, MD 20814
Brian F.
Job Details:
07/13/2023
"Cx states unit giving F9E1, tested and confirmed. Found unit had drain filter, cleared filter, ran auto test cycle, completed with no errors, draining properly. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Washington, DC 20016
Brian F.
Job Details:
07/13/2023
"Cx states unit won't complete cycle, fills and drains continuously. Entered diagnostic mode, found saved F0E3 (overload) and F0E5 (off balance load). Cleared errors, ran diagnostic cycle, completed with no errors, but gearcase is extremely loud, inspected found damage to teeth on rotor, at least an inch of up and down play on gearcase shaft. Ordering gearcase, rotor, stator, and clutch.; ordrng 1 W11393685 (gearcase) and 1 W10754161 (motor rotor) and 1 W10754158 (motor stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Millsboro, DE 19966
Michael E.
Job Details:
07/13/2023
CX complaint: freezing in RC. Tested and verified complaintr. I adjusted the diffuser to min cool. Tewsted RC thermistor at 7.9kolms at 49 degrees. Thermistor needed. Scheduled return visit for 7/19 AM; ordrng 1 WPW10384183 (thermistor)
We serviced a
KITCHENAID FREEZER
Model KRSC500ESS01
Near Washington, DC 20016
Brian F.
Job Details:
07/13/2023
"Cx states came home after weekend away and found water leaking from ice maker, no cool in FC, started cooling again recently. Inspected and confirmed, current temps are 1* in FC and 38* in RC. Entered diagnostic mode, thermistors passed, evap fans working, compressor and condenser fan working, door switched passed, ice door working properly, im harvesting properly. Did find foam packing block on top of FC door, removed, could have been causing issues with seal. Turned off IM at request of cx. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
07/13/2023
cust stated ice cream soft in top drawer of fc. no food in top drawer. temp between foods in bottom drawer is 3 degrees. rc temp under milk on right middle shelf is 36 degrees. unit has full even frost pattern. ordering evap fan motor with harness.; ordrng 1 W11578030 (evap fan motor w/ thermistors)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSS048QMB01
Near Manassas, VA 20112
Demonte S.
Job Details:
07/13/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling and Over Temperature Light is flashing. Checked the Compressor Section. Found that the Compressor is really hot and you can't keep your hand on it. Hit the over Temperature button. Compressor started and condenser fan motor started to run. Cx states that they want to think about the repair. ( Unit is a built-in refrigerator will need 2 Techs. 2 count Seal System if the cx calls back. ) Cx paid in full by Card for Service call only. Compressor = W10841139, Drier = WPW10143759 & Access Valve = W11506635. Cx also want two Door Seals WP2266901 & WP2266903. ( Didn't put in quotes because cx stated this as I was walking out of the house.)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS02
Near Glen Allen, VA 23059
Thomas B.
Job Details:
07/13/2023
Cx complaint unit is not working properly inspected unit found magnetron blown removed and replaced the magnetron tested for proper use unit now functions Normally. Charged cx 480.26 for repair cx paid by CC
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS00
Near Frederick, MD 21703
Ricardo S.
Job Details:
07/13/2023
"Cx complains that the unit not making ice, insected unit.. water level, valve and circu;ation pump cks ok, but the ice maker cutter wire is broken.. order part; ordrng 1 W10919199 (grid-cuttr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Millsboro, DE 19966
Michael E.
Job Details:
07/13/2023
"Replaced IM, inlet tube and valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Richmond, VA 23227
Thomas B.
Job Details:
07/13/2023
Cx complaint unit is not working properly inspected unit found belt came off pulley reseated and tested unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waldorf, MD 20603
Shane B.
Job Details:
07/13/2023
"cx complaint is the unit not powering on everytime. she said if she runs one cyclel it wont power on for a 2nd cycle. same complaint as origianal visit. i powered unit on and started a cycle, stopped cycle and started again without issues. i checked for codes and found F6E1. unit beeped constantly while displaying that code. i ran a 5min timed cycle then another. it came right back on and worked no codes came back. cx says issue happens after running for sevaral hours. i cant replicate that. orderign control and thermal cut off. asked cx to try and get video fo unit acting up if possible. schedule when parts are availab.e; ordrng 1 W11565020 (control) and 1 280148 (cutoff-tml)"
We serviced a
WHIRLPOOL DRYER
Model WED4850BW1
Near Millville, DE 19967
Michael E.
Job Details:
07/13/2023
"Replaced door switch, bulb and door seal as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Waldorf, MD 20603
Shane B.
Job Details:
07/13/2023
"cx complaint is the unit not cooling at all. cx said after repair it cooled and made 1 batch of ice. the ice then melted and unit stopped cooling. when i arrived both sections were room temp. compressor is running. its pulling .38amps. i used the uv light. seems to be leaking in rear of unit near the drier. compressor is buzzing a lot. reordering compressor, drier and all couplers. cx is very upset with this unit and wants it replaced. i gave him customer care number.; ordrng 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (stub) and 1 w10143759 (drier)"
We serviced a
WHIRLPOOL DRYER
Model MGDC300XW3
Near Washington, DC 20011
Brian F.
Job Details:
07/13/2023
"Cx states unit won't start cycle, tested and confirmed. Found unit had faulty door switch, installed new door switch, tested, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Herndon, VA 20171
Jason A.
Job Details:
07/13/2023
"CX complaint after WASHER repair. Water valves replaced WASHER shakes & dances around. CX has a video. Found unit not level. Level unit check water connections, tub gearcase & motor section. Calibrate & ran test wash. CX loaded some towels & bedding. Got them wet & ran a drain & spin. Unit not shaking or dancing > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fairplay, MD 21733
Ken M.
Job Details:
07/13/2023
"UI, control, and evaporator fan assembly replaced and power restored. Unit is working properly. Old fan assembly left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Annapolis, MD 21403
Alexander D.
Job Details:
07/13/2023
"cx complaint unit freezing food in rc. inspected unit and verified complaint. rc thermistor only reading 7.4kohms in ice water, should be around 8.7kohms. also noticed frost on ceiling of fz around icemaker. no gaps in gaskets. replaced rc thermistor and fluffed gaskets with heat gun. advised cx to allow 3days for temps to adjust and call back if issue persists. quoted cx 283.46, paid in full with c/c"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bladensburg, MD 20710
Samuel R.
Job Details:
07/13/2023
"cx complaint unit will not dispense ice.inspected unit and could comfirm cx complaint.found ice bin to be have ,any failed parts.unit will need new ice bin.WPW10558423; ordrng 1 WPW10558423 (ice bin)"
We serviced a
WHIRLPOOL DOWNDRAFT
Model UXD8630DYS6
Near Prince Frederick, MD 20678
David J.
Job Details:
07/13/2023
"Customer complaint button would get stuck on trim piece after my last visit. I ordered parts to replace the top panel of downdraft arrived today and found stainless trim that was ordered was damaged replaced black clips and metal, retaining clips that attach to bezel replaced switch, reinstalled old bezel and tested unit Unit works as it should. Bezel is no longer needed but its good because part came defective. Unit is working as designed job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Richmond, VA 23223
Chris B.
Job Details:
07/13/2023
cx comp unit is missing evap cover to direct air to rc and rc will not cool insp unit conf cx comp found ; ordrng 2 4388500 (gasket)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Washington, DC 20011
Brian F.
Job Details:
07/13/2023
"Cx states console buttons not working all the time, tested, found normal and express wash buttons not not registering most keypresses. Ordering console and console harness.; ordrng 1 W11622500 (console) and 1 W11336943 (console harness)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Thurmont, MD 21788
Brian R.
Job Details:
07/13/2023
cx complaint is unit wont run or start and a piece is broke for lid lock. tested and checked unit. found lid lock clicks but doesnt lock. replaced lid lock and rain drain and spin and now unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC1
Near Aldie, VA 20105
Ezra M.
Job Details:
07/13/2023
"tested valves, found issue only with cold valve. replaced valve and tested, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Harrisburg, PA 17112
Cody H.
Job Details:
07/13/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Columbia, MD 21044
Robert L.
Job Details:
07/13/2023
"cx complaint violent shaking in spin, confirmed issue, hub completely worn and basket wobbles, tried to remove wash plate had chisled down to metal hub is seized, will need tub overhaul, ordering tub, basket, washplate, transmission, hub,suspension ,filter, cam , belt, 2 tech 2 count; ordrng 1 W11219115 (tub) and 1 W10752719 (basket) and 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W11130362 (suspension) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw filter) and 1 W11454734 (transmission) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Smithfield, VA 23430
Carl A.
Job Details:
07/13/2023
"cx complaint of unit not draining,tested ran unit to find problem to be with installtion of drain line called techline spoke with Derick was advise the same"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23451
Branden R.
Job Details:
07/13/2023
cx complaint liquids in the refrigirator are freezing checked unit and found vent blocked on fridge side causing unit to not have proper air flow advised cx of how unit need proper air flow and where cold air comes from in unit . checked and all major componets ohmed out good and are running as designed . compressor running at .9 amps . unit is running as designed .