We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Williamsburg, VA 23185
Orbie
Job Details: 07/13/2023
"cx complaint unit fan turning on randomly. verified complaint, found switch faulty causing unit to be in off position but turning on. called techline spoke with brandon to document. advised to order new fan switch. called whirlpool spoke with Lashanda. I unplugged unit to avoid any issues, and advised cx to unplug unit or turn breaker off at panel after using unit to avoid any issues.; ordrng 1 w11676792 (switch)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dover, PA 17315
Fred G.
Job Details: 07/13/2023
cx compliant unit makes noise when in use. inspected unit and found both drum rollers have failed. replace rollers and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Providence Forge, VA 23140
Orbie
Job Details: 07/13/2023
"cx complaint unit still not spinning clothes out. checked unit, no codes stored. ran unit through drain and spin with damp towels inside unit. unit spun sucessfully, ran unit in test 1 filling unit fully, drain pump working very well. adjusted drain hose from facing down toward ground to up towards ceiling. called techline spoke with Derek. 5.02vdc to pressure switch. everything appears to be working as designed. ran a heavy duty cycle and noticed spin was turned off when I had it turned to fast. was advised thats a normal thing that happens that the engineers cannot figure out. advised cx to monitor spin speed to verify spin speed didn't turn itself off."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Washington, DC 20010
Samuel R.
Job Details: 07/13/2023
cx complaint unit i snot working.foind unit to have evap frozen.defrosted reminder of ice.checl thermister and thermister is out of range.also founf rails to be bad .unit needs thermister and freezer rails.WPW10397636.WPW10397635 WPW10384183 W10802342 WPW10277361; ordrng 1 WPW10397636 (left rail) and 1 WPW10397635 (right rail) and 1 WPW10384183 (thermister) and 1 W10802342 (shaft) and 2 WPW10277361 (collars)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Glen Arm, MD 21057
Neil H.
Job Details: 07/13/2023
F6E0CX COMPLAINT UNIT GOES BLANK AND WILL RUNN FAN AND NOT SHUT OFF SEEN THE F6E0 APPERED LIKE 10 TIMES IN ERROR HISTORY CONTROL AND DOOR NEEDED; ordrng 1 W11186019 (door/mw)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Baltimore, MD 21211
Dustin F.
Job Details: 07/13/2023
Replaced sump and tested unit. unit now working perfectly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 07/13/2023
"unit still at 40 and 20... the unit will need all ss parts.. the unit shows no signs of a restriction, but may have one... the compressor, fzr evap, 3 way valve and filter dryer have been replaced, the control also have been replaced.. wpl tech line is unsure of the issue and have only guessed at the problem... need parts...; ordrng 1 W10832994 (compressor) and 1 W10591457 (condenser) and 1 w11553229 (ff evap) and 1 W10545670 (3 way ref valve) and 4 4callcount (4 call count)s and 2 2ndman (2nd man)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Glen Burnie, MD 21061
Israel R.
Job Details: 07/13/2023
"Customer complaint unit is not making ice and is leaking. I tested the unit and the unit is not cooling correctly. The freezer is at 22 degrees ice cream is soft and ice is not being made. I puled unit out and found the unit drain pan is full of water and the condeser is not warm at all. I looked at the frost patter and frost pattern is not strong there is frost at the top and water at the bottom. Tested compressor an im getting .3 amps and the compressor is room temperature but not strong frost patter. Unit may have a leak, bad compressor or low refrigerant. ORdering compressor, dryer evaporator and couplers and lockring kit. Call customer when parts are available. Do not sent parts to the address apartment complex and they are having porch pirates problem.; rqstng P&A on 1 W10843121 (filter dryer), ordrng 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 Lockring (lockring) and 1 W11579351 (evaporator) and 1 W11504450 (coupller) and 1 W11506620 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21742
Ken M.
Job Details: 07/13/2023
"Customer complaint is that the unit is not making ice. Found the ice maker had started to cycle, but stopped part way. Cycled power to the ice maker and it returned to its home position. Ran test cycle and the ice maker cycled and filled properly. Door is making good contact with the door switch. Ordering ice maker, ice maker should not have stalled mid turn. Customer added a complaint of items freezeing on the fresh food side. Ordering diffuser assembly to address freezing concern.; ordrng 1 W11546935 (ice maker) and 1 W11645127 (diffuser)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Martinsburg, WV 25404
Ken M.
Job Details: 07/13/2023
Customer complaint is that the unit will not start. Unit tested and issue confirmed. Found the plug to the door switch loose. Connection reseated and unit retested. Unit is working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Towson, MD 21286
Neil H.
Job Details: 07/13/2023
FAE2F9E1CX COMPLAINT UNIT STOPS AND DOESN'T DRAIN AT SOME POINTS IN THE CYCLE FOUND 2 ERRORS ONE IS THE VENT WAX MOTOR FAILING AND THE DRAIN MOTOR. $332.42 PAID IN FULL; ordrng 1 W11412291 (Whirlpool Dishwasher Drain Pump) and 1 W11649995 (Whirlpool Dishwasher Air Vent)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Silver Spring, MD 20910
Brian F.
Job Details: 07/13/2023
"Cx states oven not heating. Ran 350*preheat, ignitor started glowing, valve opened, burner lit, oven heat to 350* properly, when attempting to cycle on again to maintain oven temps, bar started glowing, then there was a flash of white light and the ignitor stopped working. Installed new ignitor, ran 450* preheat, oven heat to temp, allowed oven to cycle on and off 5 times, burner lit every time. Unit is now working properly."
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Mount Airy, MD 21771
Justin S.
Job Details: 07/13/2023
cx says the left front burner is not igniting quickly all the time. found the unit is igniting. the unit is spaking when trying to ignite.; ordrng 1 W10844472 (valve-brnr) and 1 W11379294 (cap) and 1 W10815355 (burnr-head)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/13/2023
CX complaint about unit not adavncing put unit on test mode found error F5E2 latch error test on auto test advancing but not locking replaced from preid & working
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Chris B.
Job Details: 07/13/2023
apon replacing basket found hole in tub from wear the basket had come loose and wore a hole in the tub unit will need tub and will installe new gear acse on new tub did replace basket; ordrng 1 W10371566 (tub) and 1 W10780045 (suspention)
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Alexandria, VA 22314
Davonte
Job Details: 07/13/2023
installed new appliance manager cx still owes 110$ labor charge. cx stated home builder will paying labor fee.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Potomac, MD 20854
Roberto I.
Job Details: 07/13/2023
"CX complaint door falls down.Inspected unit, found right hinge spring out of place. Reinstalled spring, found nothing wrong with the hinge. Unit tested ok"
We serviced a
AMANA OVEN
Model AGR5330BAS3
Near Washington, DC 20011
Samuel R.
Job Details: 07/13/2023
instaled part ordered and tested unit.unit is now working.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Potomac, MD 20854
Roberto I.
Job Details: 07/13/2023
Replaced parts. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Middletown, VA 22645
Ezra M.
Job Details: 07/13/2023
"installed evap, sealed a leak in tubing between condenser and cabinet, leak checked unit with nitrogen and vacuum, no leaks found. filled with 4.9 oz r134a, verified full frost pattern and good stable pressures."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Richmond, VA 23228
Joseph D.
Job Details: 07/13/2023
"Found connection to sump motor loose, reseated and sump motor starting properly. No other issues found . Working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pequea, PA 17565
Justin L.
Job Details: 07/13/2023
"Cx complaint unit not going through cycle. Was able to access unit and verified concern. Ran unit and found when it starts to spin it shuts down. Found F7E1 error. Ohmed out shifter and found OL. Replaced with van stock and tested unit now operates as designed no further work needed; ordrng 1 W11481722 (actuator (JL VS)), used 1 W11481722 (actuator (JL VS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 07/13/2023
Changed hosing which stopped the leak. But noise is coming from new valve and filter head is leaking when in use.; ordrng 1 WPW10341329 (Valve) and 1 W11194438 (Filter head)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Chesapeake, VA 23321
Carl A.
Job Details: 07/13/2023
"replaced leveling feet,ran uint for 20 mins to find noise coming from blower wheel rubbing against house ordering motor and blower wheel for repairs; ordrng 1 W11549461 (Drive Motor) and 1 WP697772 (Blower Wheel)"
We serviced a
WHIRLPOOL DRYER
Model MEDC300BW0
Near Baltimore, MD 21230
Dustin F.
Job Details: 07/13/2023
"before starting, i found the dryer vent wasnt secure to unit, tried everything and without a clamp vent wont secure to unit. replaced all parts ordered and tested unit, unit works good. advised cx to NOT use unit until dryer vent issue is addressed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dover, PA 17315
Fred G.
Job Details: 07/13/2023
i was able to access unit and replace the float and bottom sheild as per previous visit. tested unit for leaks and found unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near New Oxford, PA 17350
Sal R.
Job Details: 07/13/2023
CX complai nt was that the RC ceiling LED were flickering and the FC LED was out. I was able to access and replac ethe FC LED and found all lighting to restore. Unit test good. I collected $341.75 via check for completion of repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Great Falls, VA 22066
Jason A.
Job Details: 07/13/2023
CX complaint FRIDGE running too cold. Found frost at RC vent & return & juice milk & fruits are frozen. FC air damper set to recommended. Control set to recommended. Set air damper to MAX & control 1 less colder. Blocked off with tape air vents & return. Measured thermistors at control FC gry to pink RC blu to org. Returning tech: UPLOAD PICTURE OF FC EVAP FROST PATTERN. CALL TECHLINE > JJ ; ordrng 1 W11562214 (evap harness) and 1 W10861170 (air diffuser) and 1 CallTECHLINE (Call TECHLINE)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Maidens, VA 23102
Kyle A.
Job Details: 07/13/2023
Cx complaint of unit not completing cycl3. Did confirm and found inlet connection not properly seated to board causing cold valve to not actuat. Reseated connector and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Fredericksburg, VA 22406
Robert W.
Job Details: 07/13/2023
Replaced valve and tested unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23225
Joseph D.
Job Details: 07/13/2023
Replaced faulty door panel unit now shutting and ceiling properly no other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/13/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Doors are not sealing. Checked the Refrigerator Door. Door isn't Sealing at the top Left Side. I then installed a Washer to the bottom Refrigerator Door. Heated the Door Seal with Heat Gun. Doors are now Sealed. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23227
Thomas B.
Job Details: 07/13/2023
Cx complaint unit is not drying properly inspected unit checked outside vent found clogged at the cover cleared tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bel Air, MD 21015
Neil H.
Job Details: 07/13/2023
new console u.i. and control needed; ordrng 1 W11478526 (PANEL-UI) and 1 W11614514 (Appliance Control Unit (acu))
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Maidens, VA 23102
Kyle A.
Job Details: 07/13/2023
Unit has blown thermal cut off due to units heater grounding to case cause by rear panel. Ordering rear panel and fuse.; ordrng 1 280043 (Rear panel) and 1 W10900067 (Thermal cut off)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Ellicott City, MD 21042
Justin S.
Job Details: 07/13/2023
cx says the unit is frosting up but her son tested the unit and found the heater is working so he replaced the main control and now the unit is frosting up again. cx only had the unit off overnight. all gaskets sealing good. put the unit into a forced defrost and the element is heating good. proggrammed the unit to code. the ice just must have remained with the short defrost. cx said they will leave the unit off for 2 days to confirm the ice all melts. the unit is now good
We serviced a
JENN-AIR REFRIGERATOR
Model JUBFL242HM
Near Midlothian, VA 23112
John P.
Job Details: 07/13/2023
Tightened handle tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/13/2023
weak water stream when dispesned removed filter no change installed bypass cap tested normal installed filter housing tested normal paid in full by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Chesterfield, VA 23832
John P.
Job Details: 07/13/2023
Upon arrival CX stated unit has been cooling and making ice for last 48 hrs. Checked unit found temps at 1 & 36 set to 0 & 38. Found no issues at this time advised CX to watch unit and see if happens again.
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Naxera, VA 23061
Justin W.
Job Details: 07/13/2023
cx complaint unit keeps giving power failure message. confirmed complaint. unable to remove unit due to oversized double wall oven. 2nd tech needed for removal. failure seems to be in controls.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Market, MD 21774
Brian R.
Job Details: 07/13/2023
cx complaint is unit not running like it should and has trouble with some functions. only code found F8E1. she said unit wont spin or aggitate like it should. cleasred code and ran auto test. unit fills good and drains and lid locks. unit lags on starting at times and in and out and a loud click when shiftingh. will order parts needed and office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles Town, WV 25414
Ricky E.
Job Details: 07/13/2023
"customer stated that the unit wasnt filling.. fnd a kink in the pressure switch hose... removed the kink, unit cks ok.."
We serviced a
JENNAIR MICROWAVE
Model JMW2430DP00
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/13/2023
"cx complaint f2e0 (keypad unplugged) no response from console, cx reset power from breaker still errored, removed console and removed short blue wire jumper from touchpad to displaycleaned off and reversed connections, reset power and key pad fully responsive, all fuctions working fine, tested all ops ok...... if cx calls back order console stainless W10887855"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Kearneysville, WV 25430
Ricky E.
Job Details: 07/13/2023
"customer stated that the unit was making a noise. verified issue and fnd units rollers and shafts squeeling during operation... need parts... customer paid in full; ordrng 2 WPW10314173 (support)s and 1 WPW10359270 (roller shaft,support) and 1 WPW10359269 (shaft)"
We serviced a
JENN-AIR MICROWAVE
Model JMC6224HL0
Near Centreville, VA 20121
Richard B.
Job Details: 07/13/2023
"CX complant. Microwave not working. Prior diagnosis found unit is not heating due to door being broken. Installed new door and tested unit. Microwave working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Inwood, WV 25428
Ricky E.
Job Details: 07/13/2023
"installed main control, unit cks ok.. facia shiped damaged, will not program, but the control would program to the ui.."
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Mechanicsville, VA 23111
Orbie
Job Details: 07/13/2023
"went to install crisper drawer but not on site. cx stated it wasn't shipped yet, installed diffuser, and cx stated icemaker hasn't been producing ice. checked icemaker found stuck cube, cleared cube and tested icemaker. icemaker water production very low, pulled filter and water production resumed as normal. ordering filter head to complete repair. also called office as crisper drawer was not on site. advised they would reorder that.; ordrng 1 WPW10121140 (housing)"
We serviced a
AMANA REFRIGERATOR
Model ASi2575GRS08
Near Biglerville, PA 17307
Bernard M.
Job Details: 07/13/2023
"Cx complaint the RC section isn't cooling. Inspected and found the FC evap cover is frosted over. Accessed and defrosted evap and found the heater connection loose. Unit will need control and harness in accordance to SP#. Cx contacted WP and got a P&L concession. Once parts are available, contact cx to reschedule; ordrng 1 W11546690 (control) and 1 W11650661 (heater harness)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/13/2023
Replaced failed upper freezer drawer. Existing part warped and keeping door open. Now sealing properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Brandywine, MD 20613
Shawn D.
Job Details: 07/13/2023
"replaced ice maker,ui and main control plugged unit back in and tested,57 ice maker found home,56 E0 45 filled ice maker with water unit is good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDM3
Near Lewes, DE 19958
Frederick R.
Job Details: 07/13/2023
CX comlaint is DW not draining properly. Inspected/tested and found debris clogging drain hose. Installed hi loop and cleared hose. Unit is now working and draining as designed. Collected $120 SC by check from CX. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Clinton, MD 20735
Shawn D.
Job Details: 07/13/2023
replaced freezer bracket and auger motor then tested and unit now dispenses cruched and cubed ice and shelf workls. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/13/2023
"CX complaint light not turning on, control not turning on.Inspected unit, found door switch cam separated from body. Replaced door switch using pre id part. The unit worked as designed"
We serviced a
WHIRLPOOL DRYER
Model WED8500DW3
Near Hummelstown, PA 17036
Cody H.
Job Details: 07/13/2023
"CX complains unit is making squeeling noise during cycle. CX is outside warranty but has agreed to service fee. Found unit idler had failed and unit rollers are failing. Quoted cx for repair to which they agreed. Was able to install pre I.D. parts (2) rollers and 1 idler, as well as VS parts (4) rollers. Tested unit, unit now works as designed, no further work needed. CX paid in full with card. CX EMAIL CONFIRMED.; ordrng 4 wpw10314173 (roller CH VS)s, used 4 WPW10314173 (ROLLER CH VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gaithersburg, MD 20879
Julian H.
Job Details: 07/13/2023
"CX complaint about unit not starting a cycle found that strike is warped not falling straight in replaced strike with VS & working; ordrng 1 w11457841 (strike for restock JH VS), used 1 W11457841 (STRIKE for restock JH VS) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 07/13/2023
"Cx complaint is that the unit is making a loud noise intermittently in the spin cycle. Upon arrivla I found that the belt is slipping on the motor and splutch. I am ordering the motor, belt and will use the splutch on return visit. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11239857 (Belt) and 1 W10890624 (Motor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Richmond, VA 23224
Chris B.
Job Details: 07/13/2023
cx comp unit will not cycle insp unit conf cx comp found water lines swapped... swapped water line to correct valve tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 07/13/2023
"cx complaint fridge door opens to fast and slams into pantry closet door. inspected unit and confimred door slamming into the door but its due to closet door being in a corner. adjusted feet at bottom and slowed it down and adjusted hinges one screw is defective so grabbed new one from v/s and fixed that.t cx said she wants it to stop sooner. moved door stop at bottom and now door stops at 110 degree agle and cx is happy with this. unit is good to go; ordrng 1 W11579735 (screw SD V/S), used 1 W11579735 (screw SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Richmond, VA 23224
Chris B.
Job Details: 07/13/2023
cx comp unit stated f5e3 or possibly f5e5 insp unit found no errors stored tested lid lock several times with no problem ran unit threw diag mode twice can hear noise from belt area found and removed obstruction calibrated unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Hyattsville, MD 20785
Shawn D.
Job Details: 07/13/2023
"cx complaint unti is not drying the dishes. inspected unit then opened door and noticed it falls down really easy. checked unit for errors and had none, ran service cycle and unit is heating good. found cx is not using rinse aid and is not use to the new dishwashers last one was from 90s. grabbed cx sample bottle of rinse aid showed her where it goes and how long it last. ran unit with rinse aid and can alreadu see improvement inside water is running down good now. checked door springs to find the friction sleeve to be defective on why the door falls to the ground so replaced them and tested and door is now good. unit is good to go; ordrng 2 WP8268961 (friction sleeve SD V/S)s, used 2 WP8268961 (friction sleeve SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Palmyra, VA 22963
Kyle A.
Job Details: 07/13/2023
Instapled gearcase and parts. But cover is damaged. Reordering cover.; ordrng 1 W11409708 (Cover)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/13/2023
"Cx complains that the unit not maing ice, isnpected unit, freezer door harness cks ok, reset power, bad ice maker, replaced ice maker, shut off arm cks and ice maker works fine"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Scottsville, VA 24590
Kyle A.
Job Details: 07/13/2023
Cx complaint of unit not completing cycle. Did confirm and found motor connector was not fully seated to board. Reseated connector and unit is now as designed
We serviced a
MAYTAG FREEZER
Model MZF34X20DW04
Near Columbia, MD 21044
Justin S.
Job Details: 07/13/2023
"unit unplugged when i arrived. when pierced the unit had pressure in the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W11506635 (coupler (js vs)), used 1 W11506635 (COUPLER (js vs)) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Midlothian, VA 23112
John P.
Job Details: 07/13/2023
"Installed ACU and UI, tested working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2351HEB
Near Catonsville, MD 21228
Justin S.
Job Details: 07/13/2023
the cx says the unit is leaking from the filter and the unit is not dispensing water or making ice. tried to install a bypass and the unit is still leaking. unit needs the filter head.; ordrng 1 WP67004106 (head- water(99.33))
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 07/13/2023
Cx complaint unit is not working properly inspected unit found violently shaking at high speed spin called Whirlpool who had me check the roundness of the tub 20 inches around however in certain Spots this was less and others more ordering the tub basket and the control per whirlpool; ordrng 1 W10554251 (spin basket) and 1 W11170319 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Randallstown, MD 21133
Justin S.
Job Details: 07/13/2023
"cx showed me that both of the door gaskets are coming off the doors when the door is opened. sealed the gaskets to the doors and the unit itself is now sealing good. the unit is now good; ordrng 2 W10841140 (adhesive(js vs))s, used 2 W10841140 (ADHESIVE(js vs)) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23234
Chris B.
Job Details: 07/13/2023
cx comp right rear burner wil not heat and alarm will not sound when timer is doen insp unit conf cx comp found unit will need rr burner and control to colpete repair; ordrng 1 W10248261 (rr elm) and 1 W11527158 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Fayetteville, PA 17222
Bernard M.
Job Details: 07/13/2023
"Cx complaint unit won't start cycle. Inspected and found the strike not secure to the lid. The clip which secures it is deformed and won't stay in lid and falls out. Ordering strike, which is stock and set return for 7/18. Office will contact cx with time frame; ordrng 1 W11457841 (strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/13/2023
Installed the Water Filter Housing. Tested the unit. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures. )
We serviced a
MAYTAG REFRIGERATOR
Model JFC2089HPY
Near Washington, DC 20009
Samuel R.
Job Details: 07/13/2023
cx complaint unit is not making ice.inspected unti and found unit not getting water.checked house valve and getting wter to unit.checked inlet valve and valve would not dispense water.unit needs new valve.gave cx qoute and advised they will not go with repair.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Daniel J.
Job Details: 07/13/2023
during convect roast low temps not reaching temp settings tested bake reached over 300f while testing went to convect roast atttempted to ignite and nothing went to broil error wouldnt try cycle called tech line attempted to enter diag no go tested and found cycles using broil element affeffted ordeing ignitor dsi and acu; ordrng 1 W11394663 (control) and 1 W11355920 (electrode) and 1 WPW10511278 (dsi)
We serviced a
MAYTAG DRYER
Model MVWB765FW3
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/13/2023
Installed the Slider & Clutch. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF55SHWH00
Near Manassas, VA 20109
Daniel J.
Job Details: 07/13/2023
noise from fridge found icemaker was turned on and no water line connected since turned off no noise present
We serviced a
IKEA OVEN
Model IBS350DS03
Near Baltimore, MD 21210
Dustin F.
Job Details: 07/13/2023
"Replaced Thermal fuse and tested unit, unit now preheats good and operates properly."
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Richmond, VA 23236
Joseph D.
Job Details: 07/13/2023
Customer complaint or not shutting probably confirmed complaint units slightly loose on hinge receded and attached set screw to eliminate lateral movement unit not working and ceiling properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near Fairfax Station, VA 22039
Richard B.
Job Details: 07/13/2023
"CX complant. Ice maker dosent connect. Inspected uunit and ice maker that was with unit dosent connect to plug, Per service pointer , Ordering ice maker kit w11510803, Further work needed. Not in stock. RB; ordrng 1 w11510803 (ice maker kit.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 07/13/2023
Cx complaint unit is not working properly inspected unit found freezer is not freezing refrigerator section is cool 46 degrees freezers at 25 degrees ordering the compressor and drier ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 07/13/2023
cx complaint had power outage and unit now shows f3e1 and wont work. inspected unit then checke for codes and had f3e1 stored so cleared code and tested in bake and found you hit start it shows 100 then goes right to 350 like unit is at temps and beeps. checked sensor from control and is 1089k in spec. gave cx quote for new sensor and control and she wants to look into a new unit. collected for service fee by check
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gloucester, VA 23061
Justin W.
Job Details: 07/13/2023
"cx complaint water leaking from ice door. arrived to be notified water is not hooked up to unit at this time, ice maker turned off already to not damage component running unit without water. found air leaking passed ice door. ordering ice door to complete repair. while looking over unit found what looked to be a deck screw lodged in drain successfully removed.; ordrng 1 W11423781 (ice door)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Martinsburg, WV 25404
Ken M.
Job Details: 07/13/2023
Customer complaint is that the deep water fill cycle does not work properly. Checked for stored error codes and found F0E4. Ran test cycle for hot and cold and found that hot and cold are reversed. Water lines corrected. Inspection of the drain hose found the hose is pinched and the clamp is loose. Ordering clamp and drain hose.; ordrng 1 W11244231 (drain hose) and 1 WP356138 (clamp)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Yorktown, VA 23693
Lucas R.
Job Details: 07/13/2023
"cx complaint front burners not working, checked unit found improper air flow through front burner heads, LF knob no longer seating to manifold, advised cx office would contact upon approval.; ordrng 2 WPW10256028 (burnr-head)s"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Camp Hill, PA 17011
Andrew S.
Job Details: 07/13/2023
Per previous tech I was able to access and replace the drain pump and control. i then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Gloucester, VA 23061
Justin W.
Job Details: 07/13/2023
cx complaint unit not cooling. checked unit to find defrost heater not cycling due to brown wire unseated from connector. thawed evap and replaced heater tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/13/2023
"CX complaint washer fills the water and then stops.Ran test mode, found no errors. Ran a test cycle, the unit filled, drained, washed ok. Ran a normal cycle with a load, the unit worked as designed. Possible glitch in the control board. Ran a calibration cycle just in case, and then a new test cycle. The unit worked as designed, I was unable to replicate any issue"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/13/2023
came out to resolve the issue. noticed the unit made some abnormal noises during the cycle. checked underenath and found no oil from gearcase. all other major components checked out ok. ordering a gearcase to help with the noise. the gearcase failing will have the unit continously try to spin out the load. add water and then try again until it feels it spun them out enough. parts on order. will return once the parts come in.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (drive clutch) and 1 W11239857 (belt)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Silver Spring, MD 20905
Roberto I.
Job Details: 07/13/2023
"Replaced UI, console and vent. The control board was not needed. Cleared error and ran a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/13/2023
"came out to check the unit and found that the coil was frosted over. called the manufacturer and they advised me if the thermistor is in range and the element is good that it only leaves the control as the issue. not sending voltage to the heater on its own only in manual mode. therefore, the unit needs a new control. quoted cx for repair.; ordrng 1 W11496884 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf560sehz03
Near Chambersburg, PA 17201
Bernard M.
Job Details: 07/13/2023
Cx complaint unit isn't cooling. When arrived unit was plugged in and running for 3-4 weeks after rental cx stated it wasn't cooling. Temps in RC and FC were normal. Accessed the evap and found good frost pattern with fan running. Informed RAC manager its possible cx could have problem with outlet in their home. Manager stated they've haven't had any problems since its been running at the store. Unit runs as designed
We serviced a
AMANA RANGE
Model AER6303MMS0
Near ,
Justin W.
Job Details: 07/13/2023
cx complaint unit not boiling water or frying chicken correctly. checked unit to find burners heating correctly. unit working as designed calling techline to document at 8
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Sunderland, MD 20689
David J.
Job Details: 07/13/2023
Cx complaint Ive maker is not working. Arrived today and verified complaint. Found ice maker to have broke in a bunch of parts. Not sure how it happened but unit is going to need a new ice maker. Tested all other features and temps were good. Cx paid in full for parts and labor. Will return when parts arrive. ; ordrng 1 WPW10300022 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Midlothian, VA 23114
Joseph D.
Job Details: 07/13/2023
cx complaint unit dripping by grill area confirmed complaint found freezer door not sealing properly adjusted freezer door hinge and leveled unit sealing properly no longer leaking
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Fairfax, VA 22032
Richard B.
Job Details: 07/13/2023
"CX complant. ffridge water dispensing slow. Inspected unit and found LED panel out in ceiling , Found door gasket torn and falling off and found water dispenses slowly. Changed filter and water dispenses faster now but could use a filter head , gasket for fresh food and led module in ceiling of fresh food compartment. CX paying 120 service call and will decide what thety want to repair. and notify us as to what. RB; ordrng 1 W10632157 (LED 64.70) and 1 w11346622 (filter head 90.00) and 1 W10830274 (gasket 178.09)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/13/2023
Cx complaint of unit not always spinning out clothes. Did confirm and found that unit is making a buzzing sound due to capacitor hanging down. Reseated capacitor mount and connector and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chambersburg, PA 17202
Bernard M.
Job Details: 07/13/2023
"Replaced control, recalibrated and ran auto test, unit completed test without any issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/13/2023
"CX complaint unit not finishing cycles, indicator lights around knob randomly blinking and display randomly turning off.Ran test mode, found no errors. The unit worked ok trough all test cycle. Ran a UI test, found no issues. Based on the cx complaint, the issue seems to be the UI. Possible glitch or issue with the UI, But the unit is working fine at the moment. Quoted UI replacement in case the issue comes back. quoted repair $482.92, with $110 labor for Control panel W10911042 replacement. No repair at the moment. Collected $120 with check; ordrng 1 W10911042 (control panel)"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Manchester, MD 21102
Sal R.
Job Details: 07/13/2023
I was able to steam out icebuild uop and accessed and replace the defrost heater with evap harness and thermistor. Informed CX to allow a min of 24hr;s for unit to return to recommneded temps. UNit test good.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/13/2023
Cx complaint unit is not working properly inspected unit found unit is operating normally cx wasn't sure how the tops worked with the dual elements cx was only using single didn't know how to operate the dual or how they functioned educated cx on proper use and Care tips unit works properly
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/13/2023
sparking after ingnition cook top removed cover checked harness switch sugguested harness and spark module harness sp order customer wants to try the spark module instead of waiting for harness; ordrng 1 WPW10475147 (spark module)