We serviced a
WHIRLPOOL DRYER
Model WED6605MC0
Near Waldorf, MD 20602
Shane B.
Job Details:
07/14/2023
cx complaint is the display not working properly. confirmed complaint numbers are scrambled so you cant tell what time is being displayed. no saved codes and all LED segments work in diagnostics. ordering console. schedule when part is availabe.; ordrng 1 W11603840 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Norfolk, VA 23505
Lucas R.
Job Details:
07/14/2023
upon arrival cx stated unit was working fine now.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Herndon, VA 20171
Christian C.
Job Details:
07/14/2023
Cx complaint unit is leaking from underneath. Inspected unit found F9E1 diverter cant find position. Ran through diag cycle. Unit is leaking from diverter. Installed sump assembly. Tested unit no errors. Ran through diag cycle no issues.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20148
Ricky E.
Job Details:
07/14/2023
"installed part, unit cks ok."
We serviced a
KITCHENAID OVEN
Model KSGG700EBS3
Near Chester, VA 23831
Chris B.
Job Details:
07/14/2023
cx comp unit buttons will not respond to touch insp unit conf c omp replaced console tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Suffolk, VA 23434
Carl A.
Job Details:
07/14/2023
"cx complaint of unit not cooling,checked unit to run heater foun heater not coming on,found evap cover in thick frost as well as evap,ohmed out thermistor at 16k ohms, found brwn wire not fully seated in connector for heater reseated connector tested unit works as designed"
We serviced a
WHIRLPOOL FREEZER
Model MFT2776DEE00
Near Hertford, NC 27944
Austin D.
Job Details:
07/14/2023
"cx complaint the unit is not cooling. checked the unit found a shorted out freezer fan, a bad thermistor on rc fan, two ripped gaskets, freezer light not working, and side lights in fridge not working, no ice production, warm in both capartments. quoted cx for replacement of both fans and cx did not want to go ahead with the quote. collected service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Huntingtown, MD 20639
David J.
Job Details:
07/14/2023
"Customer complaint items in refrigerator section or freezing arrive today and inspected unit. Found refrigerator temperature at 42°. Customer had glasses water that had turned ice on the second shelf play Stina into diagnostic mode and ran test three and found damper door to be opening and closing and never stopped to let air through and was very noisy. Replaced damper with new part. Ran test three again. Damper door opened very quietly, and evap fan pushed air through. Took unit out of diagnostic mode. Evaporator fan was blowing, and damper door closed completely, and let no air through. Could not find any other signs of why it would be freezing unit is now working as designed job complete ;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Midlothian, VA 23114
Joseph D.
Job Details:
07/14/2023
Customer complaint tension bar and freezer drawer had come unclipped confirmed complaint replaced gear and unit now opening and closing properly no other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Rockville, MD 20850
Julian H.
Job Details:
07/14/2023
UNIT LESS THAN 30 DAYS DID a door swing reversal for CX closing properly confirmed with MR
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Hertford, NC 27944
Austin D.
Job Details:
07/14/2023
"cx complaint the unit is not turning on. checked the unit and found that the pts switch or harness is intermittenly not working. therefore, i am ordering both parts and will repalce both on return visit. cx agreed. cx only available on every other friday. the 21st would work great for the cx.; ordrng 1 W11625516 (pts switch) and 1 W11485014 (main harness)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23320
Justin W.
Job Details:
07/14/2023
cx complaint unit making noises unable to duplicate. ran unit with 4 towels in drain and spin. unable to replicate noise. advised cx to try to capture issue on video and call back with in 30 days. failure seems to be in gearcase ordering parts needed to complete repair; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10752187 (screw) and 1 W10902814 (washplate)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hertford, NC 27944
Austin D.
Job Details:
07/14/2023
"cx complain the unit is not draining and has water in the tub. checked the unit and found the breaker was turned off and that it was full of water. turned on the breaker and held the cancle button. unit drained out the whole tub. checked for error codes and none were stored. checked all wire connections at control and components. tested in a test cycle, normal cycle, and a drain and spin. unit passed all test modes. found hot water vavle to house turned off. turned vavle on and unit is dispening hot water now too. unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ashburn, VA 20148
Ricky E.
Job Details:
07/14/2023
units condenser vibrating against the floor.. raised the unit and stopped the vibrating... unit cks ok..
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23236
Joseph D.
Job Details:
07/14/2023
Customer complaint unit won't run confirmed complaint found tub resting on the floor ordering suspension; ordrng 1 W11396716 (Suspension)
We serviced a
MAYTAG DRYER
Model MDE6460AYW
Near Virginia Beach, VA 23464
Justin W.
Job Details:
07/14/2023
checked unit to find baffle screws not stsaying in baffle causing baffle to become loose and knock on tub. ordering baffle and screws to complete repair; ordrng 1 WP33002032 (baffle) and 1 WP33001755 (baffle) and 3 33001788 (screw)s
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hagerstown, MD 21740
Ken M.
Job Details:
07/14/2023
"Customer complaint is that the burners flames are too high, unit is using too much gas. Found that the LP spuds in the burners were incorrect. Spuds replaced with correct spuds and unit retested. Unit is working properly. Old spuds left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Bowie, MD 20721
Shawn D.
Job Details:
07/14/2023
"cx complaint unit is leaking from freezer,gasket torn, lights dont work when you open right hand door. inspected unit and confimfred all complaints founs evap drain clogged so cleared some ice then found doorswitch spring came and switch doesnt work now and pantry door gasket it torn. ordering drain tube,doorswitch and gasket for return; ordrng 1 W10619951 (drain tube) and 1 W11396033 (doorswitch) and 1 WPW10443326 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Leesburg, VA 20175
Ricky E.
Job Details:
07/14/2023
"ustomer stated that the unit was overcooling in the fzr... fnd return vent melted from the element.. remived the melted plastic, unit cks ok.."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL03
Near Idylwood, VA 22043
Jason A.
Job Details:
07/14/2023
CX complaint FRIDGE inconsistent water dispense. Replace supply hose & install regulator & check for leaks. Test dispenser & icemaker.Calibrate measured fill. NO LEAKS > JJ
We serviced a
JENNAIR COOKTOP
Model cvgx2423b
Near Lovettsville, VA 20180
Ricky E.
Job Details:
07/14/2023
"customer stated that the units front right burner wans t working.. fnd burnt switch, lamp igniter harness.. some parts are not avalable.. customer not making the repair..."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near York, PA 17406
Sal R.
Job Details:
07/14/2023
"CX complaint was that the unti would not agitate. I flound that the washplate was loose . Once the cap was removed I fou d the wash plate to be damaged / fragmenting . I also found several error codes to include F8E6, F6E3, F2E1, and F0E7. CX informed em thatb the unti was a gift and is still in manufature warranty , but POP is not avalible. CX had me quote him as OOW. I Quoted him for the error codes found . Unit does need a Washplate. I collected $120.00 via credit card for service charges."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details:
07/14/2023
"Customer complaint is that the unit is not cooling properly. Air flow through both compartments is good. Checked compartment temperatures and found the freezer at 0 and the fresh food compartment at 33, items in the fresh food compartment are freezing. Customer stated that items were going bad within a few days. Damper is dragging while changing positions. Ordering damper and sensor.; ordrng 1 W11236851 (diffuser)"
We serviced a
MAYTAG WASHER
Model MVWC465HW1
Near Chesapeake, VA 23323
Carl A.
Job Details:
07/14/2023
"replaced tub ring,tested and calibrated works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Salisbury, MD 21801
Michael E.
Job Details:
07/14/2023
"Defrosted evap. Replaced heater, ice chute, coupler and ice bin as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Virginia Beach, VA 23456
Justin W.
Job Details:
07/14/2023
replaced dispenser. when going to test noticed water spraying towards door not inside unit. addressed issue by turning spray funnel on bellow the correct way. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lovettsville, VA 20180
Ricky E.
Job Details:
07/14/2023
"temps fzr 4, ff 43... customer stated that the ff section wasnt at set temp and wasnt defrosting. unit had been defrosted a week prior and wasnt frozen over.. unit needs the ff evap harness and service kit; ordrng 1 w11457241 (service kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Fairfax Station, VA 22039
Lloyd B.
Job Details:
07/14/2023
Cx complained the unit did not dispense water. Installed new filter head and removed ice from the fill tube and tested with filter and it now dispenses with pressure. Job complete
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Linden, VA 22642
Daniel J.
Job Details:
07/14/2023
per notes installed lp conversion kit tested cook top and oven flame normal wiped down as much soot as possible out of oven sugguest cleaning checked with leak detector no beeps locked door after finishing work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22153
Lloyd B.
Job Details:
07/14/2023
Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap. Removed ice and the brown heater wire was coming out of the connection. Reseated the unit and tested in diagnostics and the heater now comes on until we return. Unit needs new element w/harness; ordrng 1 W11650660 (harness)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Silver Spring, MD 20901
Israel R.
Job Details:
07/14/2023
Customer complaint unti is not starting. I tested the unit and the unit is starting and counting down the time. I tested power and is good. The push to start button is turning the timer is moving. The customer stated she never used the timer. Unless the timer did not move for two years and she was only using the switch. But the timer is working and is moving the unit is buzzing and is completing a test cycle. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near ,
Taylor F.
Job Details:
07/14/2023
"Cx complaint is grinding nosie. Tested inspected and verified complaint. Could not pin point noise to one area but it almost seems like gears grinding. Replaced cam from pre id, ordering actuator, belt and gearcase. Rescheudled for 7/19/23.; ordrng 1 W11449840 (gearcase) and 1 WPW10006384 (drive belt) and 1 W11481722 (actuator)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX1
Near McLean, VA 22101
Jason A.
Job Details:
07/14/2023
CX complaint DW mid rack falls. New home construction - not yet occupied. See SDpics. Ordering a set because the RIGHT side is starting to split > JJ; ordrng 1 W11212732 (track L) and 1 W11212734 (track R)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Dover, DE 19901
Taylor F.
Job Details:
07/14/2023
Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the dryer not getting 240VAC. L1 had 120VAC but L2 only had 31VAC. Cx needs an electrician to restore electric to the dryer for it to work properly. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBW00
Near Manassas, VA 20110
Robert W.
Job Details:
07/14/2023
"CX Complaint is the display isnt working and the dispenser. Inspected unit and found the UI not working unit is cooling lights work display is nothing cycle power UI came back on but display is very dim cant see some things on display, Also found right door gasket not sealing. Ordering Control, UI and door gasket; ordrng 1 W10789393 (UI) and 1 W10807590 (Control) and 1 W10638484 (Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Middletown, DE
Taylor F.
Job Details:
07/14/2023
Cx complaint is unit making a vibration noise during operation. Tested inspected and verifed complaint. Found the noise coming from the condensor. Cx had a video of noise and i could not get unit to make the noise as loud as the video but did hear it. Installed foam insulation and cardboard around condensor and verifed sound will not come back by touching all the lines and twisting cabinet. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Bumpass, VA 23024
Thomas B.
Job Details:
07/14/2023
Cx complaint unit is fluctuating between 32 and 40 degrees in refrigerator section and 0 to 10 degrees in the freezer section inspected no build up of ice cx states he did see some build up at one point last week but has seen that disappear since removed and replaced control and programmed unit now functions Normally
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS05
Near Abingdon, MD 21009
Neil H.
Job Details:
07/14/2023
switches not engaging all the time if you push the door a certain way it will work sometimes new harness/switches and lamp; ordrng 1 w11449277 (HARNS-WIRE) and 1 W10886919 (lmp-basles)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Bumpass, VA 23024
Thomas B.
Job Details:
07/14/2023
Cx complaint unit is not working properly inspected unit found unit is not draining at all drained into large bowl and found a nail stuck inside drain pump house which snapped all the drain pump fins ordering the drain pump; ordrng 1 W10876600 (drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bowie, MD 20721
Shawn D.
Job Details:
07/14/2023
cx complaint freezer isnt coolng again. inspected unit and found the evaporator is frozen over really bad again just like the other time bray scarf saw the same thing. i ran test 38 sh and heater sounds like its on but the 3 way valve wont stop ticking so called techline byt that time fridge moved outside and came unplugged so plugged back in and now only ui works no lights no motors so called techline to document told him whats going on and now fridge wont turn on and we unplugged all dc parts and no change he siad issue us in power supply allowing dcv items to get stuck i told cx i have to order parts and i have to listen what techline tells me. i told her to call her warrenty company and ask for a new unit bray amd scarf already changed all these parts.; ordrng 1 W10804160 (led control) and 1 WPW10624574 (control) and 1 WPW10675033 (control) and 1 W11429989 (solenoid)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Silver Spring, MD 20902
Israel R.
Job Details:
07/14/2023
Installed new control and tested. Unit is now turning off the light and staying off. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Severna Park, MD 21146
Dustin F.
Job Details:
07/14/2023
"CX complaint: unit not aggitatinginspected unit, confirmed cx complaint. found gearcase ruptured, gearcase oil everywhere and washplate ceased. CX declined repair, charged svc fee."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Gordonsville, VA 22942
Kyle A.
Job Details:
07/14/2023
Cx complaint of power error. Did confirm short in ui causing f2e2 error. Also unit agitator had several burs causing damage to cx's cloths. Ordering ui and agitator.; ordrng 1 W11478526 (Ui) and 1 W11550891 (Agitator) and 1 W11614514 (Control)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Frederick, MD 21703
Ricardo S.
Job Details:
07/14/2023
"replaced ui board assy, unit tested and panel works on every cycle"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
07/14/2023
"Replaced pressure switch, restored power and ran test cycle, unit completed cycle without further issues. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Sterling, VA 20164
Christian C.
Job Details:
07/14/2023
Went to install parts but side panel is bent and front panel has a scratch on bottom right. Reordering panels.; ordrng 1 W11490883 (front panel (reorder)) and 1 W11233548 (right panel (reorder))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mineral, VA 23117
Thomas B.
Job Details:
07/14/2023
Cx complaint unit is not working properly inspected unit found the wash pump is not coming on unit has power and runs through cycle however wash pump is not coming on can hear diverter clicking properly ordering the sump motor assy; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
07/14/2023
"CX Concern the unit making noise.. found the drum felt was rubbing on bulkhead in rear and the felt failed and rubbed a hole in bulkhead.. replaced the bulkhead and drum and tested unit.. unit still making noise while spinning. found cabinet warped causing bulkhead to to sit correctly and the front blower wheel housing toi make noise .. unit needs cabinet , bulkhead , drum, rollers, blower wheel / motor/ housing; ordrng 1 W11417445 (cabinet) and 1 W11549461 (motor) and 1 W11481730 (motor mount) and 1 w10545923 (drum) and 2 wpw10314173 (rollers)s and 1 w11162465 (bulkhead) and 1 WP697772 (blower wheel) and 1 W10888146 (housing) and 1 W11596046 (seal) and 1 WPW10128606 (wheel cover) and 1 2ct (2ct)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Poolesville, MD 20837
Julian H.
Job Details:
07/14/2023
replaced parts & working
We serviced a
MAYTAG WASHER
Model WFW92HEFC0
Near Reisterstown, MD 21136
Justin S.
Job Details:
07/14/2023
updated model. cx says the unit got an error code. found a f8e1(fill) error code in memory. ran the diagnostic test and the unit is filling but doesnt continue to fill in test 2. removed the cold line from the unit and found sediment. went over with the cx eather cleaning or getting a filter. reran the diagnostic and the unit is completes with no error codes. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM
Near Washington, DC 20007
Samuel R.
Job Details:
07/14/2023
cx complaint unit is making noise.inspected uniut and found noise coming from fan are and found air duct to be bad and not seal properly gaskets are falling aprt.unit needs evap fan and new air duct replaced so unit can fucntion as desgined. W10919804; ordrng 1 W10919804 (air duct)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Bowie, MD 20720
Justin S.
Job Details:
07/14/2023
replaced the control and ran the diagnostic. the unit is filling washing and draining good. the unit is noew good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Stafford, VA 22556
Robert W.
Job Details:
07/14/2023
Replaced console and vent unit is working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Washington, DC 20008
Sherwood
Job Details:
07/14/2023
cx complaint not operating. arrived installed part. tested dw is now operating as designed.
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL1
Near ,
Ezra M.
Job Details:
07/14/2023
"powering on and off. found power lines into main control not seated properly. removed and reinstalled, verified secure. ran diag cycle. completed normally w/ no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Sterling, VA 20164
Christian C.
Job Details:
07/14/2023
Cx complaint unit RC door is uneven and making a squeeking noise. Inspected unit and found RC door hinge squeeking. Added grease to hinge. No more noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Keymar, MD 21757
Brian R.
Job Details:
07/14/2023
cx complaint is this unit is way louder then the other unit and sound ecos off wall and is louder. left doors open a bit to let air out to warm unit some so everything kicks on. compressor sounds sounds like its knowing or pinning and seems louder then it should be. rest of unit and temps and lights and fans check. will order parts needed and office will scedule. .; ordrng 1 W11127829 (Condenser Fan Motor) and 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11578570 (Connector) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)
We serviced a
KITCHENAID COMBO
Model KEMC308KSS01
Near Silver Spring, MD 20906
Julian H.
Job Details:
07/14/2023
CX complaint about unit creating a smell put unit to a preheat cycle couldnt smell anything but blower sounding really loud airflow not as strong as it needs to be motor overheating causing an issue let CX know he understands CX PIF THRU APP
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Frederick, MD 21702
Ricardo S.
Job Details:
07/14/2023
"Cx complans that the door seal coming off, isnepcted unit and the seal on the right hand side of the door is bad, replaced seal... unti cks and door closes fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Rockville, MD 20852
Roberto I.
Job Details:
07/14/2023
CX complaint Freezer pan out of place.Found Fc top pan unhooked on the right side. Properly reinstalled part. Unit tested ok.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Hampton, VA 23669
Carl A.
Job Details:
07/14/2023
repalced all parts tested unit works as deisgned
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Dumfries, VA 22026
Demonte S.
Job Details:
07/14/2023
Installed Water Connector to the Dispenser Tub behind the User Interface. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Huntingtown, MD 20639
David J.
Job Details:
07/14/2023
"Customer complaint unit is not cooling refrigerator side arrived today and verified complaint. Inspected control, and found one sticker. Inspected freezer compartment and found back wall frosted over removed all parts and removed evaporator cover defrost eve app and found heater harness brown wire to be disconnected. Re-pin connector and secured Harness together. Tested thermistor and had 10.56K thermistor is good and was in golfed in ice. reinstalled all parts and while cleaning up unit went into defrost and started working. Unit is now working as designed job complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hershey, PA 17033
Fred G.
Job Details:
07/14/2023
i was able to access unit and replace th capacitor and actuator as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dunkirk, MD 20754
David J.
Job Details:
07/14/2023
"Customers complaint they are stating that dishes are not drying arrive today and tested unit found no error codes in diagnostic mode and unit completed cycle with no problems found no rinse aid in unit attempted to pull unit out to inspect harness and heating element and could not do so. Tile floor was replaced in kitchen and failed to do flooring underneath of unit. Unit drops about 3/4 of an inch down into a subfloor. Attempted to lower legs and remove unit but could not do so unit was dropped in and swallowed up by the cabinets and the floor. Possible damage to cabinets if we attempt to keep pulling this thing out, explained to customers, father that this unit will need to be removed and accessible for us to properly inspect and fix. Once the unit is removed, please give us a call back to reschedule."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Virginia Beach, VA 23456
Justin W.
Job Details:
07/14/2023
cx complaint unit not working properly. checked unit to find vent clogged and unit not leveled correctly. leveled unit and advised cx to clean vents. unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cheltenham, MD 20623
Shane B.
Job Details:
07/14/2023
"cx complaint is the unit being louder than normal. i checked for codes and found F10E2, F8E2, F9E1. cleared codes and ran service cycle. unit filled and began washing. wash motor is very loud. i added extra water but it didnt change. both spray arms are turning but motor is very loud. drain pump runs quietly. looked under unit and found it was wet. heater is leaking and needs to be replaced with updated heater. i replaced sump with preIDed part and heater with VS part. tested again. unit is working as designed.; ordrng 1 W11537778 (heater SB VS), used 1 W11537778 (HEATER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
07/14/2023
applied sealant around fc/ rc liner . Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Dover, DE 19904
Frederick R.
Job Details:
07/14/2023
CX complaint is burning smell when MW on. Replaced thermostats and repaired harness. Tested unit after repair and it is now working properly. Tried to get CX hooked to internet but was unsuccessful. Suggested he call either whirpool or his ISP for further assistance. Unit itself is repaired and working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Reisterstown, MD 21136
Justin S.
Job Details:
07/14/2023
updated model number. cx says the unit is noit washing. found the unit activates the drain pump fills but does not wash before getting a f7e2(motor) error code. the sump is a different part number compared to the prediag. the unit needs the sump for this unit; ordrng 1 W11460946 (sump)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Silver Spring, MD 20910
Israel R.
Job Details:
07/14/2023
Installed new clutch and tested. Unit is completing a test cycle. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Barco, NC 27917
Branden R.
Job Details:
07/14/2023
"cx complaint unit ;ice maker is not making ice ;shelf by the ice maker that freezes product ice maker-not . . . checked unit and found no errors with unit , all major componets are running as designed with 37 in fridge and 5 in freezer . found when pooring small amount of water down dispenser it doesnt hold any water and allowing it to just drip out . ordering new dispenser for repair . ice maker making ice and filling as designed . but marking it will use on return just incase . advised cx ice maker most likely wont need to be changed . ordering dispenser for repair to unit . ; ordrng 1 WPW10353552 (dispenser)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Hampton, VA 23669
Justin W.
Job Details:
07/14/2023
assisted CA in replacing high side and removing unit and reinstalling. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Staunton, VA 24401
Eric F.
Job Details:
07/14/2023
Confirmed cx complaint unit intermittently tripping GFCI breaker. Unit is intermittently drawing too much power or giving voltage feedback due to damage caused by doors being left open. Quoting cx for new controls. Cx to take 30 days on quote.; ordrng 1 W11035835 (Control) and 1 WPW10226427 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Charlottesville, VA 22911
Eric F.
Job Details:
07/14/2023
"Confirmed cx complaint unit making loud noise. Found wear to idler and support system, found motor running excessively loud, wear to belt. Ordering parts.; ordrng 1 WP694089 (wheel) and 1 279838 (element,heater) and 1 WPW10359270 (roller shaft,support) and 1 WPW10359269 (shaft) and 1 WPW10314173 (support) and 1 279827 (motor!dryer) and 1 WP691366 (pulley-idr) and 1 WPW10198086 (belt)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Staunton, VA 24401
Eric F.
Job Details:
07/14/2023
"Cx states he's got warranty coverage but does not have a receipt showing it. Could not determine warranty coverage in entitlements, based on goods issue date warranty would be lapsed. Instructed cx to obtain receipt and call us back."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Oakton, VA 22124
Lloyd B.
Job Details:
07/14/2023
Cx complained of no lights. Installed new freezer led and tested and all lights now work. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Townsend, DE 19734
Taylor F.
Job Details:
07/14/2023
Replacewd heater from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details:
07/14/2023
Customer complaint is that the unit is leaking and the bottom kick panel is loose. Kick panel secured. Tub gasket warped in the upper right corner. Gasket replaced. Bottom door gasket is also warped. Ordering gasket.; ordrng 1 W11664713 (Bottom door gasket)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
07/14/2023
cx complaint is poor drying. i found unit not heating at all. found thermal fuse was blown. replaced with VS part and advised cx have vent cleaned ASAP unit is working as designed.; ordrng 1 W10900067 (cutoff-tml SB VS)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Laurel, MD 20723
Marc M.
Job Details:
07/14/2023
when installing rc evap found that the capilary tube was broken off inside of the cabinet and was the original source of the leak. contacted techline and determined unit to be non-repairable on basis of inaccessible sealed system leak in cabinet. obtained file number and provided cx with info; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSF757SDHZ03
Near Sterling, VA 20165
Christian C.
Job Details:
07/14/2023
Installed IM and dual valve. Ran test 57 no issues. Test 56 E0. Test 45 IM filled. Tested water dispenser no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waynesboro, PA 17268
Andrew S.
Job Details:
07/14/2023
Cx complaint is that the unit is not spinning clothes out at the end of cylces and keeps attempting to drain continuously. Upon arrival i found an F8E1. I manually ran the cold and hot valves and found that the flow is sufficient. I am ordering the control and will use the valve on return if needed. I was able to set the return visi for Tuesday 7/18 AM preference.; ordrng 1 W11603810 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM804KPS0
Near Lorton, VA 22079
Demonte S.
Job Details:
07/14/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher isn't working. I then ran Service Diagnostics on the unit. Error Codes are F7E1 = Single Speed Wash Motor Failure. Checked the Sump Motor. Sump Motor is fully plugged in. F8E4 Float Switch Error. Float Switch has Waster in Float Switch section. Removed all Water. Tried to test the unit in Service Test. Sump Motor will not start. ( Technical Service Pointer #: W11540964.Special Project Dishwasher Heater Element had the Gold Coupler Bushings. Needs Heater Element as well.) Cx paid for the Service Call, Parts , Shipping and Tax. Cx will need to pay for the labor only on return date. ; ordrng 1 W11416362 (PUMP MOTOR) and 1 W11537778 (Whirlpool Dishwasher Heating Element)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
07/14/2023
Per previous tech I was able to access and replace the the valve and the nozzle. I then repowered the unit I found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRT511SZDM00
Near Bowie, MD 20721
Shawn D.
Job Details:
07/14/2023
cx compalint fridge is not cooling and freezer is full of ice. inspected unit and snapped pics of freezer and found this is caused from warm air getting into unit. found lower cabinet damage snapped pics. cleared ice and called techline spoke to rob and determined the cabinet is seperating nothing cx did and unit needs to be rpelaced. left cx with sr number
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Hanover, PA 17331
Andrew S.
Job Details:
07/14/2023
Cx complaint is that the unit is not turning on. Upon arrival I found that the power to the house was out. The power came back on and I was able to then test the unit. I was able to enter into diag and found no error codes. i then ran the diag test and found that after a few minutes the unit shut off. I verified that the control was getting 121 V. I then cycled power to the unit and found that it is still not responsive. I am ordering the control and console. Please contact cx when the contract is approved.; saved tckt
We serviced a
JENNAIR MICROWAVE
Model JMW2330WS01
Near Chevy Chase, MD 20815
Brian F.
Job Details:
07/14/2023
"Cx states MW won't start, turntable won't turn, won't heat. Entered diagnostic mode found saved F1E1 (Oven appliance manager), cleared error codes, tested MW relays, all relays working. Ran multiple cycles in MW with glass of water, started cycle, turntable spins, light comes on, and heating properly for every cycle. Cycle stops when door is opened, won't start with door open, stops after cycle completes. Unit is working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hanover, PA 17331
Andrew S.
Job Details:
07/14/2023
"Per previous tech I was able to access and replace the control, fan and and mag and diode. I then tested the unit and found that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Port Republic, MD 20676
David J.
Job Details:
07/14/2023
"Cx complaint unit making noise, arrived today and could not verify complaint. Inspected unit and found vent hose completely collapsed behind unit and no air coming from home. Fixed vent and check vent going outside and now have good air flow, possible noise could have been caused from bad air flow, Cx stated she was going to take a video next time she hears it if she does. She did not know how to use her camera on her phone. Unit is working as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gettysburg, PA 17325
Andrew S.
Job Details:
07/14/2023
Cx complaint is that the unit has moisture on the outer portion of the FC door seal. Upon arrival I found that the heat loop is in place in the cabinet. I found the the RC door gaskets are not seating tightly to the mullion in the center. I also found that the spring mechanism in the mullion is not closing completely. I am ordering the gaskets and will use the mullion on return. I was able to set the return visit for Wednesday 7/19 Am preference.; ordrng 2 W10407212 (Gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Edenton, NC 27932
Austin D.
Job Details:
07/14/2023
cx complaint the unit is leaking. checked the unit and found that the ice maker was cracked so that when it filled it would leak into the dispenser. replaced the ice maker and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Eldersburg, MD 21784
Justin S.
Job Details:
07/14/2023
the unit was still off when i arrived. when pierced the unit didnt have much refrisgerant in it. replaced the compressor evaporator and harness. vacuummed the system down and filled to weight. checked for leaks at the joints repaired. the unit is now cooling good. the display works on the pantry drawer. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
07/14/2023
"Installed new mag , diode, capacitor and transformer. ran unit 4 times to verify operation. Job complete;"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Baltimore, MD 21206
Alexander D.
Job Details:
07/14/2023
"unit uninstalled and moved across room prior to arrival. replaced lid lock, belt, splutch and pulley shield. ran calibration, which completed properly. couldnt run autotest because cx had GE washer hooked up to water supply. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bowie, MD 20715
Shawn D.
Job Details:
07/14/2023
"replaced motor then went iunto diag checked for errors and unit showed f0e3 so cleared code and ran service cycle and found when agitting its moving faster than normal and only turns a little bit something is going on with the splutch or shifter. removed shifter and is fine checked splutch and is broken snapped pic. replaced splutch and ran unit again and now is agitating good showed cx. collected for part unit is good to go; ordrng 1 W10721967 (splutch 28.58 SD V/S), used 1 W10721967 (splutch SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21206
Alexander D.
Job Details:
07/14/2023
"replaced rotor, stator, slider and clutch. noticed magnetic collar of slider came loose preventing it from engaging with rotor. ran calibration and autotest. unit is now working properly"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Airville, PA 17302
Bernard M.
Job Details:
07/14/2023
Cx complaint unit flashes error codes while preheating. Entered service and found error codes F2E1stuck keys and F8E0 cooling fan speed low. Found that some buttons would respond to touch while attempting to enter service. Was able to set preheat and when unit reached 200 the error code would flash. Ordering control panel and will use fan on return. Once approved contact cx to reschedule; ordrng 1 W10915031 (control panel)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Baltimore, MD 21225
Alexander D.
Job Details:
07/14/2023
cx complaint unit giving close lid error. inspected unit and verified complaint. found lid switch open. replaced lid switch. ran calibration and autotest. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Spring Grove, PA 17362
Bernard M.
Job Details:
07/14/2023
"Replaced all parts, ran test cycle and unit completed test without issues and no noises occured. Unit checks good"