Service History 385 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB

Near Fairfax, Virginia 22032

Lloyd B.

Job Details: 07/14/2023

"Cx complained the unit did not clean. Inspected the unit and found that the unit fills and drains, but does not wash. There is a code of 4.3 for motor failure. Installed new sump and tested and it now fills, washes and drains, no leaks. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/14/2023

"Cx complaint some indicator light on the control never turns off. Confirmed complaint, 2 lights permanently on, even with the unit in stand by. Replaced control using pre id, ran a calibration cycle and a test cycle. the unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/14/2023

"CX complaint water leak. The maintenance tech heard a buzzing sound when the unit turned off and was leaking. He unplugged the unit and the leak stopped.Ran test mode, found F0E1, F5E2, F3E1 and F8E3. Ran a test cycle, the unit worked ok. I was unable to continur with troubleshooting since the unit was stacked in a small closet. Quoted repair $731.65 with $145 labor and $90 2nd tech for control board W11201273 and inlet valve W10599356 replacement. Cx needs more time to make a decision. **2 TECH** per stacked unit; ordrng 1 W10599356 (inlet valve) and 1 W11201273 (control board) and 1 2nd tech"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Waynesboro, Virginia 22980

Eric F.

Job Details: 07/14/2023

"Confirmed cx complaint unit sporadic temperatures. Cx states that sometimes unit is proper temp, other time temps elevate. Fridge currently at fifty degrees, freezer at 15. Ordering control, thermistor and defrost harness.; ordrng 1 WPW10384183 (thermistor) and 1 W11594670 (control) and 1 W11618502 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Wilmington, Delaware 19808

Frederick R.

Job Details: 07/14/2023

CX complaint is WM leaking. Inspected/tested and found unit lekaing from fabric dispenser. Unit has old tub ring. Ordering new ring per service pointer. Called and spoke to HM and she is ordering part. CX will be out of town until the 28th so he requested that day Friday 7/28/23.; ordrng 1 W11590590 (tub ring)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Arrington, Virginia 22922

Kyle A.

Job Details: 07/14/2023

Cx complaint of unit not washing. Did confirm sump pump reading open. Order sump assembly.; ordrng 1 W11665769 (Sump)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 07/14/2023

"Cx complains about a water leak from door, inspected unit and the bellow spring is out of place, thats why the unit leaks.. unti tested several times and unit working ok.. no leaks .."

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS4

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 07/14/2023

Cx complaint of door being loose. Reseated and adjusted door and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Berkeley Springs, West Virginia 25411

Ken M.

Job Details: 07/14/2023

"Customer complaint is that the unit will not spin. Checked for stored error codes and found F7E1. Ran test cycle and the cycle was able to run, agitate and spin. Basket seemed to be unstable during spin however. Suspension tested good. Inspection of the drive system found the splutch assembly is secure and the gearcase is not leaking oil. Basket is out of round, straining the gearcase. Unit needs a new basket and gearcase.; ordrng 1 W11513243 (basket) and 1 W11449840 (gearcase)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 07/14/2023

unit not adding water tested by changing to different cycle filled for short period of time like 20 secs than straight to wash called tech line tested valves all modes agitation and spin than checked model and sn under system info sugguested control parts replaced valves clutch control on going issues random not always happening more when cycles are changed; ordrng 1 W11624943 (control) and 1 W11478526 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ0

Near Waynesboro, Virginia 22980

Eric F.

Job Details: 07/14/2023

Could not confirm cx complaint. Unit is currently producing ice. Instructed cx to observe unit and call back if issue reoccurs.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 07/14/2023

cx complaint is unit running but not heating. confirmed complaint. air flow is good but unit is not heating. found terminal block gettin 246vac. found heater is OL. replaced with preIDed part and tested for cx. unit is working as desinge.d

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Manassas, Virginia 20110

Robert W.

Job Details: 07/14/2023

CX Complaint is the unit isnt operating. Inspected unit and found error code F7e1 found unit is working but motor is buzzing found cap has failed not allowing unit to run. Replaced Cap and tested unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 07/14/2023

spoke with cx at the door. she said she reset the breaker and unit has been working since. i didnt work on the unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Clinton, Maryland 20735

Shane B.

Job Details: 07/14/2023

cx complaint is dirty water sitting in the dishwasher. when i arrived unit had some water in it and it did not smell good. i drained the water. adjusted drain hose so it has a high loop and monitored unt to make sure inlet valve was not leaking. checked for error codes and found none saved. ran service cycle with no issues. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hummelstown, Pennsylvania 17036

Fred G.

Job Details: 07/14/2023

"cx complaint unit is making noise while in a spin. inspected unit and entered diag and found F2E1. I then ran test 51 and found unit finished with out issue. I then lifted unit and found gearcase oil all over bottom of unit. I was able to remove rotor and found slider has failed as well. I then found washplate was seized. unit needs gearcase, slider, console, washplate, 2 call count. once parts are approved please reach out to cx and set up a retrun visit.; ordrng 1 W11550891 (wash plate) and 1 W11393685 (gear case) and 1 W11135391 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Churchville, Maryland 21028

Neil H.

Job Details: 07/14/2023

cx having intermittent issue in cycle where unit may not spin or stop at rinse no errors found in history but sounds like the control cx said unit runs and sounds normal; ordrng 1 W11478519 (Whirlpool Washer Control Panel Console) and 1 W11543997 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Baltimore, Maryland 21207

Marc M.

Job Details: 07/14/2023

cx complaint unit not producing ice. inspected unit and found that the left side RC door switch is failed and not allowing the unit to produce ice while registering an open door signal. temporarily jumped switch to test icemaker and valve and both cycle while switch was jumped. unit will need left side door switch rc.; ordrng 1 W11396033 (door switch)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Stuarts Draft, Virginia 24477

Eric F.

Job Details: 07/14/2023

Confirmed cx complaint unit making grinding noise. Found unit bottoming out against floor on heavy load. Raised lowered feet to give unit maiximum clearance. Instructed cx to call back if issue reoccurs.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hummelstown, Pennsylvania 17036

Fred G.

Job Details: 07/14/2023

cx complaint unit is not keeping temps. I found the evap was frsoted on outside of cover. I removed evap cover and found wire for heater was pulled out of connector. I secured wire and taped it. to get the cx by as we wait for the part. called TC due to part being backordered. part was exparted and will be shipped to cx once in. cx to call and set up return visit.; ordrng 1 W11650660 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 07/14/2023

"Cx complains that the dispenser and ice maker working slowly, inspected unt.. water pressure from supply valve is good, but the pressure on the fridge is to low. so i push the water filter with my foot and now the flow is better,.. unit needs a new water filter .. order filter housing just in case; ordrng 1 EDR1RXD1 (water filter)"

We serviced a

WHIRLPOOL FREEZER

Model KBSD708MSS00

Near Pikesville, Maryland 21208

Justin S.

Job Details: 07/14/2023

"cx says the unit still has not made ice. says the ice cream has always been hard. unit needs main control from email i sent over on 7-10-23. freezer temp is at 0f and set to -4f. started the ice maker to harvest and called tech support and spoke with a steve. says to replace the control but it doesnt have anything to do with the ice maker. tech says to replace the ice maker again.; rqstng P&A on 1 W11626109 (control), ordrng 1 W11626124 (icemaker) and 1 W11291138 (switch) and 1 WPW10121046 (cam) and 1 W11396033 (switch) and 1 WP2307857 (extension)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Frederick, Maryland 21704

Brian R.

Job Details: 07/14/2023

cx complaint is unit wont start or run or do anything but flash a F6E3 code. units O-O-W and she knows. unit wont take code or do anything. replaced console and tested and checked unit and now unit checks. cx paid in full and job complete.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Marshallton, Delaware 19808

Frederick R.

Job Details: 07/14/2023

"CX complaint is WM not spinning. Inspected/tested and found in spin the agitator just frr spins. Pulled agitator and found unit had a bad drive hub that was stripped out. Replaced hub from VS and put back together. Retested and the WM is now working properly. This is a commercial WM with a 5yr standard warranty so CX was not charged for repair. Job is complete; ordrng 1 W10528947 (drive hub kit FRVS) and 1 look (look), used 1 W10528947 (HUB FRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Berryville, Virginia 22611

Ezra M.

Job Details: 07/14/2023

"not spinning or agitating, storing error f7e1. loud buzzing noise when trying to manually activate. ordering motor and capacitor. also ordering control. when diag exited, unit turned on and started filling, was unresponsive to power or pause, had to unplug unit to stop it.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11513246 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Maryland City, Maryland 20724

Emmanuel R.

Job Details: 07/14/2023

"Cs fridge door not closing properly and squealing, confirmed complaint. I found the lower hinge was dry of lube, no hinge grease so door binds and squeals.Installed some grease from personal stock and tested unit.Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Rockville, Maryland 20850

Julian H.

Job Details: 07/14/2023

CX complaint about unit not cooling found both cavities @ room temp no frost checked pressures high side 0 low side -30 checked w bubble solution all joints & with uv light & googles no leaks did a refrigerant charge & holding pressures Cx should wait 24 hrs to sse if cools down if calls back order parts MUST BE SET AS 3 COUNTS SEALED SYS TECH; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 NITROGEN (NITROGEN) and 1 w11506635 (process stub)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Alexandria, Virginia 22301

Leon

Job Details: 07/14/2023

cx complaint was ice maker wasnt making ice when i got into the home i seen the ice bin full and at a great level but the left side rail isnt pulling the FC door back right ordering new LS rail and bracket; ordrng 1 WPW10544403 (bracket) and 1 WP13055901 (track)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Portsmouth, Virginia 23701

Carl A.

Job Details: 07/14/2023

cx complaint of unit making a squeeling sound checked unit to find the rollers had failed and the ilder roller was making the noise replaced all parts tested unti works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Washington, District of Columbia 20016

Brian F.

Job Details: 07/14/2023

"Cx states unit not making ice, ice bucket empty when I arrived. Ran test 44, gave 23 (Switch faulty or motor), ran test 48 gave 2 with ice bucket in and out. Ordering ice bucket detection switch.; ordrng 1 W11123943 (switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Owings Mills, Maryland 21117

Justin S.

Job Details: 07/14/2023

prediag is a shield not a ui. cx showed me the unit is not illuminating the display. says cycling power gets the unit to work for 3 hours before it stops illuminating again. the unit needs the ui; ordrng 1 W11642015 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/14/2023

Cx complaint about unit spraying water on Fc when icemaker is on found fill cup partially frosted causing water to splatter issue with valve also found that mullion is causing door not closing properly need both parts; ordrng 1 WPW10624451 (rail-mulln)

We serviced a

WHIRLPOOL DRYER

Model WET4027HW0

Near Bethesda, Maryland 20816

Brian F.

Job Details: 07/14/2023

"Cx states unit not cleaning properly. Entered diagnostic mode, found saved f7e5 and f7e6, cleared errors, ran manual heavy agitate and spin, motor spins, f7e5 returned. When inspecting shifter, found damage to clutch, gearcase oil in guard, unable to remove clutch, nut rusted onto gearcase shaft. Quoted cx for shifter, clutch, and gearcase, cx is going to replace unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 07/14/2023

cx complaint higher temp and frost in the fc found the right seal ripping and others stiff and drying out ordering all 3 gaskets; ordrng 2 W10830162 (gasket-fip)s and 1 W10571967 (Whirlpool Refrigerator Freezer Door Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, Virginia 23509

Lucas R.

Job Details: 07/14/2023

"replaced heater with harness, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, Maryland 20852

Julian H.

Job Details: 07/14/2023

replaced parts & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Stuarts Draft, Virginia 24477

Eric F.

Job Details: 07/14/2023

"Confirmed cx complaint unit intermittently not starting compressor, buzzing. Ordering start device and capacitor.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near New Castle, Delaware 19720

Frederick R.

Job Details: 07/14/2023

CX complaint is IM not making ice. Inspected/tested and found yike wasnt lined up to turn the augor. Checked motor and yoke and they were both working good. Lined it up and tested at least 5 or 6 times and it dispensed ice every time. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Smyrna, Delaware 19977

Frederick R.

Job Details: 07/14/2023

CX complaint is spray arms not moving. Inspected/tested and found F4E3 error code for sump/motor not working. Found CX has bad install of drain line that goes from the side loop directly down through the floor into the basement. No soap pod at bottom of dispenser and unit will not automatically go into drain when motor fails to run. Informed CX that he needs to install a proper draining system under sink in order for unit to work properly. CX said he will fix that this weekend. Ordering sump/motor. Dispatcher read sticky note. Cannot reschedule at this time because CX has to correct issues first; ordrng 1 W11025157 (sump/motor)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 07/14/2023

"0-1 the customer stated that the unit would sometimes not spin. fnd an error f0e1, load in unit during cleaning. unit will need the ui and control to correct this issue...; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Spring Grove, Pennsylvania 17362

Bernard M.

Job Details: 07/14/2023

"Replaced all parts, ran test cycle and unit completed test without issues and no noises occured. Unit checks good"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Airville, Pennsylvania 17302

Bernard M.

Job Details: 07/14/2023

Cx complaint unit flashes error codes while preheating. Entered service and found error codes F2E1stuck keys and F8E0 cooling fan speed low. Found that some buttons would respond to touch while attempting to enter service. Was able to set preheat and when unit reached 200 the error code would flash. Ordering control panel and will use fan on return. Once approved contact cx to reschedule; ordrng 1 W10915031 (control panel)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Bowie, Maryland 20715

Shawn D.

Job Details: 07/14/2023

"replaced motor then went iunto diag checked for errors and unit showed f0e3 so cleared code and ran service cycle and found when agitting its moving faster than normal and only turns a little bit something is going on with the splutch or shifter. removed shifter and is fine checked splutch and is broken snapped pic. replaced splutch and ran unit again and now is agitating good showed cx. collected for part unit is good to go; ordrng 1 W10721967 (splutch 28.58 SD V/S), used 1 W10721967 (splutch SD V/S) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 07/14/2023

"Installed new mag , diode, capacitor and transformer. ran unit 4 times to verify operation. Job complete;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Edenton, North Carolina 27932

Austin D.

Job Details: 07/14/2023

cx complaint the unit is leaking. checked the unit and found that the ice maker was cracked so that when it filled it would leak into the dispenser. replaced the ice maker and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Port Republic, Maryland 20676

David J.

Job Details: 07/14/2023

"Cx complaint unit making noise, arrived today and could not verify complaint. Inspected unit and found vent hose completely collapsed behind unit and no air coming from home. Fixed vent and check vent going outside and now have good air flow, possible noise could have been caused from bad air flow, Cx stated she was going to take a video next time she hears it if she does. She did not know how to use her camera on her phone. Unit is working as intended. Job complete"

We serviced a

JENNAIR MICROWAVE

Model JMW2330WS01

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 07/14/2023

"Cx states MW won't start, turntable won't turn, won't heat. Entered diagnostic mode found saved F1E1 (Oven appliance manager), cleared error codes, tested MW relays, all relays working. Ran multiple cycles in MW with glass of water, started cycle, turntable spins, light comes on, and heating properly for every cycle. Cycle stops when door is opened, won't start with door open, stops after cycle completes. Unit is working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRT511SZDM00

Near Bowie, Maryland 20721

Shawn D.

Job Details: 07/14/2023

cx compalint fridge is not cooling and freezer is full of ice. inspected unit and snapped pics of freezer and found this is caused from warm air getting into unit. found lower cabinet damage snapped pics. cleared ice and called techline spoke to rob and determined the cabinet is seperating nothing cx did and unit needs to be rpelaced. left cx with sr number

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM804KPS0

Near Lorton, Virginia 22079

Demonte S.

Job Details: 07/14/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher isn't working. I then ran Service Diagnostics on the unit. Error Codes are F7E1 = Single Speed Wash Motor Failure. Checked the Sump Motor. Sump Motor is fully plugged in. F8E4 Float Switch Error. Float Switch has Waster in Float Switch section. Removed all Water. Tried to test the unit in Service Test. Sump Motor will not start. ( Technical Service Pointer #: W11540964.Special Project Dishwasher Heater Element had the Gold Coupler Bushings. Needs Heater Element as well.) Cx paid for the Service Call, Parts , Shipping and Tax. Cx will need to pay for the labor only on return date. ; ordrng 1 W11416362 (PUMP MOTOR) and 1 W11537778 (Whirlpool Dishwasher Heating Element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSF757SDHZ03

Near Sterling, Virginia 20165

Christian C.

Job Details: 07/14/2023

Installed IM and dual valve. Ran test 57 no issues. Test 56 E0. Test 45 IM filled. Tested water dispenser no issues.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 07/14/2023

cx complaint is poor drying. i found unit not heating at all. found thermal fuse was blown. replaced with VS part and advised cx have vent cleaned ASAP unit is working as designed.; ordrng 1 W10900067 (cutoff-tml SB VS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Townsend, Delaware 19734

Taylor F.

Job Details: 07/14/2023

Replacewd heater from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, Virginia 24401

Eric F.

Job Details: 07/14/2023

"Cx states he's got warranty coverage but does not have a receipt showing it. Could not determine warranty coverage in entitlements, based on goods issue date warranty would be lapsed. Instructed cx to obtain receipt and call us back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Staunton, Virginia 24401

Eric F.

Job Details: 07/14/2023

Confirmed cx complaint unit intermittently tripping GFCI breaker. Unit is intermittently drawing too much power or giving voltage feedback due to damage caused by doors being left open. Quoting cx for new controls. Cx to take 30 days on quote.; ordrng 1 W11035835 (Control) and 1 WPW10226427 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Barco, North Carolina 27917

Branden R.

Job Details: 07/14/2023

"cx complaint unit ;ice maker is not making ice ;shelf by the ice maker that freezes product ice maker-not . . . checked unit and found no errors with unit , all major componets are running as designed with 37 in fridge and 5 in freezer . found when pooring small amount of water down dispenser it doesnt hold any water and allowing it to just drip out . ordering new dispenser for repair . ice maker making ice and filling as designed . but marking it will use on return just incase . advised cx ice maker most likely wont need to be changed . ordering dispenser for repair to unit . ; ordrng 1 WPW10353552 (dispenser)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Reisterstown, Maryland 21136

Justin S.

Job Details: 07/14/2023

updated model number. cx says the unit is noit washing. found the unit activates the drain pump fills but does not wash before getting a f7e2(motor) error code. the sump is a different part number compared to the prediag. the unit needs the sump for this unit; ordrng 1 W11460946 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 07/14/2023

applied sealant around fc/ rc liner . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Virginia Beach, Virginia 23456

Justin W.

Job Details: 07/14/2023

cx complaint unit not working properly. checked unit to find vent clogged and unit not leveled correctly. leveled unit and advised cx to clean vents. unit working as designed

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hershey, Pennsylvania 17033

Fred G.

Job Details: 07/14/2023

i was able to access unit and replace th capacitor and actuator as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 07/14/2023

Installed Water Connector to the Dispenser Tub behind the User Interface. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/14/2023

CX complaint Freezer pan out of place.Found Fc top pan unhooked on the right side. Properly reinstalled part. Unit tested ok.

We serviced a

KITCHENAID COMBO

Model KEMC308KSS01

Near Silver Spring, Maryland 20906

Julian H.

Job Details: 07/14/2023

CX complaint about unit creating a smell put unit to a preheat cycle couldnt smell anything but blower sounding really loud airflow not as strong as it needs to be motor overheating causing an issue let CX know he understands CX PIF THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Sterling, Virginia 20164

Christian C.

Job Details: 07/14/2023

Cx complaint unit RC door is uneven and making a squeeking noise. Inspected unit and found RC door hinge squeeking. Added grease to hinge. No more noise.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Washington, District of Columbia 20008

Sherwood

Job Details: 07/14/2023

cx complaint not operating. arrived installed part. tested dw is now operating as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Bowie, Maryland 20720

Justin S.

Job Details: 07/14/2023

replaced the control and ran the diagnostic. the unit is filling washing and draining good. the unit is noew good

We serviced a

MAYTAG WASHER

Model WFW92HEFC0

Near Reisterstown, Maryland 21136

Justin S.

Job Details: 07/14/2023

updated model. cx says the unit got an error code. found a f8e1(fill) error code in memory. ran the diagnostic test and the unit is filling but doesnt continue to fill in test 2. removed the cold line from the unit and found sediment. went over with the cx eather cleaning or getting a filter. reran the diagnostic and the unit is completes with no error codes. the unit is now good

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Fredericksburg, Virginia 22408

Tanner B.

Job Details: 07/14/2023

"CX Concern the unit making noise.. found the drum felt was rubbing on bulkhead in rear and the felt failed and rubbed a hole in bulkhead.. replaced the bulkhead and drum and tested unit.. unit still making noise while spinning. found cabinet warped causing bulkhead to to sit correctly and the front blower wheel housing toi make noise .. unit needs cabinet , bulkhead , drum, rollers, blower wheel / motor/ housing; ordrng 1 W11417445 (cabinet) and 1 W11549461 (motor) and 1 W11481730 (motor mount) and 1 w10545923 (drum) and 2 wpw10314173 (rollers)s and 1 w11162465 (bulkhead) and 1 WP697772 (blower wheel) and 1 W10888146 (housing) and 1 W11596046 (seal) and 1 WPW10128606 (wheel cover) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Sterling, Virginia 20164

Christian C.

Job Details: 07/14/2023

Went to install parts but side panel is bent and front panel has a scratch on bottom right. Reordering panels.; ordrng 1 W11490883 (front panel (reorder)) and 1 W11233548 (right panel (reorder))

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 07/14/2023

"replaced ui board assy, unit tested and panel works on every cycle"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Severna Park, Maryland 21146

Dustin F.

Job Details: 07/14/2023

"CX complaint: unit not aggitatinginspected unit, confirmed cx complaint. found gearcase ruptured, gearcase oil everywhere and washplate ceased. CX declined repair, charged svc fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bowie, Maryland 20721

Shawn D.

Job Details: 07/14/2023

cx complaint freezer isnt coolng again. inspected unit and found the evaporator is frozen over really bad again just like the other time bray scarf saw the same thing. i ran test 38 sh and heater sounds like its on but the 3 way valve wont stop ticking so called techline byt that time fridge moved outside and came unplugged so plugged back in and now only ui works no lights no motors so called techline to document told him whats going on and now fridge wont turn on and we unplugged all dc parts and no change he siad issue us in power supply allowing dcv items to get stuck i told cx i have to order parts and i have to listen what techline tells me. i told her to call her warrenty company and ask for a new unit bray amd scarf already changed all these parts.; ordrng 1 W10804160 (led control) and 1 WPW10624574 (control) and 1 WPW10675033 (control) and 1 W11429989 (solenoid)

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS05

Near Abingdon, Maryland 21009

Neil H.

Job Details: 07/14/2023

switches not engaging all the time if you push the door a certain way it will work sometimes new harness/switches and lamp; ordrng 1 w11449277 (HARNS-WIRE) and 1 W10886919 (lmp-basles)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Middletown, Delaware

Taylor F.

Job Details: 07/14/2023

Cx complaint is unit making a vibration noise during operation. Tested inspected and verifed complaint. Found the noise coming from the condensor. Cx had a video of noise and i could not get unit to make the noise as loud as the video but did hear it. Installed foam insulation and cardboard around condensor and verifed sound will not come back by touching all the lines and twisting cabinet. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Dover, Delaware 19901

Taylor F.

Job Details: 07/14/2023

Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the dryer not getting 240VAC. L1 had 120VAC but L2 only had 31VAC. Cx needs an electrician to restore electric to the dryer for it to work properly. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near ,

Taylor F.

Job Details: 07/14/2023

"Cx complaint is grinding nosie. Tested inspected and verified complaint. Could not pin point noise to one area but it almost seems like gears grinding. Replaced cam from pre id, ordering actuator, belt and gearcase. Rescheudled for 7/19/23.; ordrng 1 W11449840 (gearcase) and 1 WPW10006384 (drive belt) and 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, Virginia 22153

Lloyd B.

Job Details: 07/14/2023

Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap. Removed ice and the brown heater wire was coming out of the connection. Reseated the unit and tested in diagnostics and the heater now comes on until we return. Unit needs new element w/harness; ordrng 1 W11650660 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Fairfax Station, Virginia 22039

Lloyd B.

Job Details: 07/14/2023

Cx complained the unit did not dispense water. Installed new filter head and removed ice from the fill tube and tested with filter and it now dispenses with pressure. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Virginia Beach, Virginia 23456

Justin W.

Job Details: 07/14/2023

replaced dispenser. when going to test noticed water spraying towards door not inside unit. addressed issue by turning spray funnel on bellow the correct way. unit working as designed

We serviced a

MAYTAG WASHER

Model MVWC465HW1

Near Chesapeake, Virginia 23323

Carl A.

Job Details: 07/14/2023

"replaced tub ring,tested and calibrated works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near York, Pennsylvania 17406

Sal R.

Job Details: 07/14/2023

"CX complaint was that the unti would not agitate. I flound that the washplate was loose . Once the cap was removed I fou d the wash plate to be damaged / fragmenting . I also found several error codes to include F8E6, F6E3, F2E1, and F0E7. CX informed em thatb the unti was a gift and is still in manufature warranty , but POP is not avalible. CX had me quote him as OOW. I Quoted him for the error codes found . Unit does need a Washplate. I collected $120.00 via credit card for service charges."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL03

Near Idylwood, Virginia 22043

Jason A.

Job Details: 07/14/2023

CX complaint FRIDGE inconsistent water dispense. Replace supply hose & install regulator & check for leaks. Test dispenser & icemaker.Calibrate measured fill. NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Bowie, Maryland 20721

Shawn D.

Job Details: 07/14/2023

"cx complaint unit is leaking from freezer,gasket torn, lights dont work when you open right hand door. inspected unit and confimfred all complaints founs evap drain clogged so cleared some ice then found doorswitch spring came and switch doesnt work now and pantry door gasket it torn. ordering drain tube,doorswitch and gasket for return; ordrng 1 W10619951 (drain tube) and 1 W11396033 (doorswitch) and 1 WPW10443326 (gasket)"

We serviced a

MAYTAG DRYER

Model MDE6460AYW

Near Virginia Beach, Virginia 23464

Justin W.

Job Details: 07/14/2023

checked unit to find baffle screws not stsaying in baffle causing baffle to become loose and knock on tub. ordering baffle and screws to complete repair; ordrng 1 WP33002032 (baffle) and 1 WP33001755 (baffle) and 3 33001788 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ashburn, Virginia 20148

Ricky E.

Job Details: 07/14/2023

units condenser vibrating against the floor.. raised the unit and stopped the vibrating... unit cks ok..

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, Virginia 23320

Justin W.

Job Details: 07/14/2023

cx complaint unit making noises unable to duplicate. ran unit with 4 towels in drain and spin. unable to replicate noise. advised cx to try to capture issue on video and call back with in 30 days. failure seems to be in gearcase ordering parts needed to complete repair; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10752187 (screw) and 1 W10902814 (washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Rockville, Maryland 20850

Julian H.

Job Details: 07/14/2023

UNIT LESS THAN 30 DAYS DID a door swing reversal for CX closing properly confirmed with MR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Huntingtown, Maryland 20639

David J.

Job Details: 07/14/2023

"Customer complaint items in refrigerator section or freezing arrive today and inspected unit. Found refrigerator temperature at 42°. Customer had glasses water that had turned ice on the second shelf play Stina into diagnostic mode and ran test three and found damper door to be opening and closing and never stopped to let air through and was very noisy. Replaced damper with new part. Ran test three again. Damper door opened very quietly, and evap fan pushed air through. Took unit out of diagnostic mode. Evaporator fan was blowing, and damper door closed completely, and let no air through. Could not find any other signs of why it would be freezing unit is now working as designed job complete ;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Suffolk, Virginia 23434

Carl A.

Job Details: 07/14/2023

"cx complaint of unit not cooling,checked unit to run heater foun heater not coming on,found evap cover in thick frost as well as evap,ohmed out thermistor at 16k ohms, found brwn wire not fully seated in connector for heater reseated connector tested unit works as designed"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Ashburn, Virginia 20148

Ricky E.

Job Details: 07/14/2023

"installed part, unit cks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Norfolk, Virginia 23505

Lucas R.

Job Details: 07/14/2023

upon arrival cx stated unit was working fine now.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Selbyville, Delaware 19975

Michael E.

Job Details: 07/14/2023

"CX complaint: no heat. Tetsed and verified complaint. I found one of the operating thermostat waires was unplugged. I corrected the plug, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frankford, Delaware 19945

Michael E.

Job Details: 07/14/2023

Replaced tub as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA1

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 07/14/2023

"Cx complaint unit trops the circuit breaker.Attempted to flip the circuit breaker, but it trippen immediately. Disconnected the dw from the circuit, but the circuit breaker didn't work anyway. Connected the unit on a different outlet using an extension cord. ran diag, no errors. Ran a test cycle, the unit completed the cycle and worked as designed. Cx must to replace the circuit breaker. Collected $120 cash"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Suffolk, Virginia 23434

Carl A.

Job Details: 07/14/2023

"cx complaint of unit not dispencing water and making ice ,checked behind unit ot find supply line was leaking called techline spoke with Andrew was adivse to replaced supply line was able to tighen supply line back so it would not leak,tested dispencer and water coming out but unit has a bad icemaker replaceing icemaker to complete repairs; ordrng 1 W11548540 (ICEMAKER)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 07/14/2023

"Installed the Switch Harness & Fuse to the unit. Tested the unit. Unit killed the Fuse. Unit will need Noise Filter, Appliance Manager Board, New Fuses & Bulb. ; ordrng 1 W11325603 (CNTRL-ELEC) and 1 W11578573 (FILTER) and 2 W11188752 (Whirlpool Microwave Fuse)s and 1 W10886919 (Whirlpool Oven Halogen Light Bulb), used 1 W11188752 ( Whirlpool Microwave Fuse ( DS / Vs)) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near York, Pennsylvania 17404

Sal R.

Job Details: 07/14/2023

"Per the previouse tech,I was able to access and replace all parts. I then tested unit and reinstalled. Unit test goof."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Sterling, Virginia 20164

Christian C.

Job Details: 07/14/2023

Cx complaint oven is not heating up. Inspected unit igniter is reading 123.ohms. Wire is cut to igniter. Spliced wired. Tested unit. Unit is now heating up.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Gaithersburg, Maryland 20879

Julian H.

Job Details: 07/14/2023

CX complaint about ice forming on FC found evap drain clogged steamed ice & cleared drain tube working also wanted me to order a shelf for him PLEASE MAIL PART TO CX DONT SEND A TECH BACK HE JUST WANT PART CX PIF THRU APP; ordrng 1 WPW10276348 (shelf-glas PLS MAIL PART TO CX)

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Dickerson, Maryland 20842

Brian R.

Job Details: 07/14/2023

replaced parts ordered and reset unit. advised cx to give unit the next 12-24 hours and he should see ice. walked out to van and cx came out and said numbers are off. walked back in and unit dead. no lights or anything. power at wall and control good. issue could be new control bad. will reorder and office will schedule.; ordrng 1 W11580234 (Control re order)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, District of Columbia 20016

Sherwood

Job Details: 07/14/2023

cx complaint is vibrates heavily while in spin. arrived and leveled. one of the parts were defective and needs to be reordered; ordrng 1 w113116766 (suspension)

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