We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Lucas R.
Job Details: 05/04/2023
"unit located in building 2012 unit 411cx complaint unit not cooling, checked unit found locked compressor s code s71162 covers repair, sealed system tech needed for return visit.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Silver Spring, MD 20904
Brian F.
Job Details: 05/04/2023
"Cx states drawer not auto closing, tested and confirmed. Installed new slide rail and shelf, tested, drawer now auto closes properly."
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Suffolk, VA 23435
Lucas R.
Job Details: 05/04/2023
"cx complaint noisy operation, checked unit found blower rubbing in housing, adjusted housing to allow proper clearance, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near ,
Justin S.
Job Details: 05/04/2023
cx says they can hear a high pitched noise when in active cooling. cx can hear the high pitch noise but i cant. the noise they say is from the back. confirmed not the pipes touching or the condencer fan. the unit needs ss work; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Chesapeake, VA 23320
Austin D.
Job Details: 05/04/2023
cx complaint the unit is not cooling. checked the unit and fond a defrost issue. found that the brown wire had come unseated. replaced the heater and thermistor. tested operaiton. unit is running as designed. did find a cracked ice bin. this will allow ice to fall out and potentionally mix plastic chunks in with the ice. will return with a new bin to resovle the issue. talked to cx and cx and i agree that the ice bin can be easily installed by the cx. i showed him multiple times how to remove and install. cx would rather do it himself other than take off another day of work. send part directly to cx.; ordrng 1 WPW10558424 (ice bucket)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Darlington, MD 21034
Neil H.
Job Details: 05/04/2023
"REPLACED THE GEARCASE CLUTCH ,ACTUATOR,BELT RECALB WASHER UNIT TESTED GOOD."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ4
Near Laurel, MD 20707
Brian F.
Job Details: 05/04/2023
"Installed new TT motor, tested, unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lanexa, VA 23089
Carl A.
Job Details: 05/04/2023
"cx complaint of unit not working checked unit t o find the following error codes F8E1,tested unit to find that water vavles had an internal failer replaced vavles from truck stock, tested and calibrated unit works as designed cx dose not have email; ordrng 1 W11210463 (valve CA / VS), used 1 W11210463 (VALVE CA / VS) from stock"
We serviced a
MAYTAG RANGE
Model MGR6600FZ6
Near Fredericksburg, VA 22405
Robert W.
Job Details: 05/04/2023
Replaced Dsi and unit is lighting but wont stop clicking. Ordering harness and will use valve on return.; ordrng 1 W11161843 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED9750WW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/04/2023
came out and replace all parts needed for repair . tested unit and unit is running as designed reassembled unit and tested once more unit is running as designed . cx pay 110 for labor .
We serviced a
WHIRLPOOL RANGE
Model WFG500M4HS00
Near Washington, DC 20037
Samuel R.
Job Details: 05/04/2023
checked gas pressure and pressure went past 35psi.gas pressure is to high.unit is good.cxc will call gas company.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Washington, DC 20011
Brian F.
Job Details: 05/04/2023
"Installed new ui and ui housing, tested, unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Ocean View, DE 19967
Frederick R.
Job Details: 05/04/2023
CX had to leave and wanted to reschedule. Rescheduled for Thurs. 5/18/23; schdld next appmnt for 5/18 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Nottingham, MD 21236
Dustin F.
Job Details: 05/04/2023
"CX answered the door, stated she tried to cancel with the call ahead but didnt get an answer. no work done no charges needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Virginia Beach, VA 23452
Orbie
Job Details: 05/04/2023
cx complaint unit dripping worse than last repair. adjusted water tube in door to improve water coming out straight. called techline spoke with adrian to document. advised to install checkvalve at bottom of unit.; ordrng 2 WP2314271 (connector)s and 2 8201815 (connector)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Allen, VA 23060
Kyle A.
Job Details: 05/04/2023
Installed door and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHV0
Near Richmond, VA 23228
Chris B.
Job Details: 05/04/2023
cx comp unit adjusters are not alighn insp unit conf cx comp ordering rack adjuster and stops; ordrng 1 WPW10082853 (clip) and 1 W10712395 (adjuster kit) and 2 WPW10508950 (slide rail stop)s
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Salisbury, MD 21801
Michael E.
Job Details: 05/04/2023
Replaced lower harness and control as per previous diagnosis. Drain pump not operates when UI unplugged but UI not powering up. Do have 12.6vdc and 5vdc to UI from control. Called WPTL and went over findings. TL asked me to put new UI on and i did and it is powering up but we were unsucessful in getting control and UI to synchronize. TL advised me that he is sending this in for review and they will be contact me by email or phone once reviewed. Job is complete pending WP review.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23220
Chris B.
Job Details: 05/04/2023
cx comp unit will walk inps unit found no errors stored insp unity threw test mode found unit will walk and wobble in high spin on test mode replaced suspention tested unit found basket still wobbling insp spanner found found it to be hand tight tightented spanner nut tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS07
Near Glen Allen, VA 23059
Joseph D.
Job Details: 05/04/2023
"Customer declined to provide email code customer for replacement ice and water paddles filter housing and customer declined quote; ordrng 1 WPW10152859 (Paddle) and 1 WP2194719 (Clip) and 1 WP2162361 (Switch) and 1 W10823377 (Ice paddle) and 1 WPW10121138 (Housing), used 1 8201537 (Switch) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Lititz, PA 17543
Justin L.
Job Details: 05/04/2023
Cx complaint soap not dispensing properly. Was able to access unit and verify model and serial. Inspected unit and found dispenser cracked so when you put soap in it just runs out and then when filling with water its causing it to divert down housing causing small leak. Ordering dispenser and once approved office will need to contact to set return.; ordrng 1 W10919352 (dispenser) and 1 look (look)
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Baltimore, MD 21212
Alexander D.
Job Details: 05/04/2023
"both control and harness were supposed to be shipped to the cx but she only has harness, control hasnt come in yet. tried replacing sump asm anyway. tested unit. autotest completed properly, no errors came back. and unit is filling and washing in normal operations. control and harness not needed. unit is now working properly.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hanover, MD 21076
Israel R.
Job Details: 05/04/2023
"Customer complaint unit is leaking. I tested the unit and found signs of leaking white stains on the floor, wood is swollen and stains on the insulationg of the unit. They had dishes in it and i found forks stikking out of the forks rack and they also have disposable plats and forks in the dishwaser. I also found they are using the wine rack as a big spoon rack and sticking the spun pass and blocking the upper sprayer. I ran test and completed not leaks. I ran 1 hour wash and not not leaking. I cant replicate the leak but it seems like is a loading issue. Adviced the customer to revise manula for propper loading and to keep items from blosking spinn on the arms. Could be locking the arms and spraying over the lip."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Crofton, MD 21114
Shawn D.
Job Details: 05/04/2023
"cx complaint unit is not starting the cycle and squeek noise. inspected unit and checked for errors and had none, servuce cycle completed with no noise. tilted unit back and removed belt and spun gearcase and noise appeared. noise is in gearcase. put unuit back together and showed cx how to start a cycle and worked everytime but still is not conviced its woking. ordering gearcase and control marking motor,splutch and belt use on return 2 count job on return; ordrng 1 W11454741 (gearcase) and 1 W11603810 (control) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GT2SHMXMS01
Near Baltimore, MD 21215
Shane M.
Job Details: 05/04/2023
cx complaint the unit freezing everything in rc/fz. found a thermostat issue. part is NLA cx paid svc by card.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Stanley, VA 22851
Danny R.
Job Details: 05/04/2023
found power source conection at control was loose not getting full 240 reseated conection now heats wellchecksok
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Tysons, VA 22102
Christian C.
Job Details: 05/04/2023
"Cx complaint tub is hanging and start button is defective. Inspected unit found suspension defective. Found console and control also defective. Ordering console, control, and suspension.; ordrng 1 W11226498 (console) and 1 W11607637 (control) and 1 W11217817 (suspension)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Baltimore, MD 21215
Shane M.
Job Details: 05/04/2023
"cx complaint the unit front panel glass is peeling away, feels like door gonna fell apart. can confirmed. ordering front glass w nameplate.; ordrng 1 W11176456 (front glass) and 1 w11178521 (nameplate)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Bel Air, MD 21014
Neil H.
Job Details: 05/04/2023
CX COMPLAINT THE UNIT ISN'T COOLING PROPERLY FOUND 120VAC AT EVAP FAN BUT NO MOVEMENT NEEDS NEW EVAP.; ordrng 1 WP2315539 (motor-evap)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, PA 17404
Sal R.
Job Details: 05/04/2023
"Per the previouse tech, I was able to access and replac ethe slider / clutch and the rotor cover . I then recalibrated and tested unit.I found the unit to be opperating as designed. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21202
Alexander D.
Job Details: 05/04/2023
"cx complaint unit not cooling properly, rc door gasket door and a chunk broke off of rc door liner. upon arrival noticed live roaches crawling everywhere. advised cx he needs to provide us with exterminator receipt before we can service unit. cx said thats bs cause he didnt see that in writing anywhere in his contract? and hes not spending money on an exterminator and said we just lost a cx. advised cx to call office and they can explain our infestation protocol more. didnt get a chance to explain ill need to see receipt. if job comes back, unit will at least need black rc door(LW10803934) and inform cx we will need to see receipt to verify warranty because nothing comes up in entitlement search; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Stafford, VA 22554
Robert W.
Job Details: 05/04/2023
"CX Complaint is the unit isnt working just making noise. Inspected unit and found error for actuator tested unit and actuator and its good motor isnt spinning just buzing ohm out motor and its testing good, replaced cap and tested unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Petersburg, VA 23803
John P.
Job Details: 05/04/2023
CX complaint unit becomes off balance found spanner nut loose tighten nut calibrated tested working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Stanley, VA 22851
Danny R.
Job Details: 05/04/2023
found icemaker conection not seated resetaed connection now runs and checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Chantilly, VA 20151
Richard B.
Job Details: 05/04/2023
"CX complant. Water dispensing loudly. Inspected unit and confermed issue. .reseated filter and unit will need a filter housing . CX advised wall pipe shutoff needs to be addressed . Unable to shut off water . After CX has water supply issue addressed , cx will call back ..RB; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Timonium, MD 21093
Alexander D.
Job Details: 05/04/2023
"cx complaint unit not running thru cycles, wont even fill. inspected unit and verified complaint. f7e4 error stored. found magnet on slider came loose and is preventing it from engaging with rotor. replaced slider from v/s. ran calibration and autotest. unit is now working properly. quoted 266.14, paid in full with c/c; ordrng 1 W10734521 (slider(AD v/s)), used 1 W10734521 (slider(AD v/s)) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Westminster, MD 21157
Brian R.
Job Details: 05/04/2023
pulled unit to replace bulb. opened door to make sure it worked and it did. put unit back and opened door and no light. pulled unit again and tested bulb and bulb good just no light. went into test mode to turn relay on and nothing. tried running microwave and it wont run. while looking unit up the fan came on and the console started blinking and unit shut down and came back on and said power outage but there wasnt one. he said light never worked since they moved in. rescheduled cx for tuesday but if i can get parts sooner i will come back before. he works from home for now. advised i would update and let office know and see what they can do.; ordrng 1 W11238401 (Light Transformer) and 1 W11325603 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Lorton, VA 22079
Lloyd B.
Job Details: 05/04/2023
Cx complained the units door did not close. Inspected the unit and found the upper rack wasn't hitting the rail in the back causing it to stick out and the door not close. Removed middle rack and reinstalled and tested and the door now closes. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Colonial Heights, VA 23834
John P.
Job Details: 05/04/2023
Found noise coming from rollers replaced tested working as designed
We serviced a
JENN-AIR RANGE
Model JDRP430HL01
Near Severna Park, MD 21146
Israel R.
Job Details: 05/04/2023
6324908. Customer complaint unit is still doing the same thing. I tested the unit and found the unit is heating but after it gets warm the unit displays 3 blinking lights F2E1 i tried to get into diagnostics and i was not able to get in. I Called techline and they told me if i can get into diagnostics i need to replace the UI. I replaced UI and tested and when the unit was heating up i got the 3 blinking light stuck. I notice the convection is turning on but the cooling fan is just humming and i the front panel is getting really hot and promting the error. Ordering cooling fan.; ordrng 1 W11248652 (blower)
We serviced a
KITCHENAID OVEN
Model KSDG950ESS2
Near Timonium, MD 21093
Alexander D.
Job Details: 05/04/2023
replaced bake element. tested unit. unit is now working properly
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX505ESS2
Near Richmond, VA 23227
Chris B.
Job Details: 05/04/2023
insp unit unit ewill need drain pump W11542868 81.45 recirc pump 138.89 and water valve 132.64 collected 120 sc cc
We serviced a
WHIRLPOOL FREEZER
Model WRF540CWBM01
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/04/2023
"Replaced parts, bypassed thermostat and forced defrost. the unit worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx988siBM01
Near Richmond, VA 23236
Joseph D.
Job Details: 05/04/2023
Found 120 volts to heater yet water line Frozen. Confirmed via tech line that logic in UI is not sending signal to main control must replace UI; ordrng 1 W10789393 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 05/04/2023
"replaced parts, ran test 12, no faults after test cycle, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22033
Richard B.
Job Details: 05/04/2023
"CX complant. Fridge not cooling. Inspedted unit and found unit is brand new but been sitting waiting for remodelers, and found unit not cooling. Found fans running , Evaps and condenser. Compressor not running. Found compressor getting 122 volts. Inverter box has no green light . Ordering sealed system . Further work needed , Not in stock. RB; ordrng 1 W11557671 (compressor) and 1 W11504431 (tube) and 1 W11504415 (tube) and 1 W11504416 (tube) and 1 W11506635 (tube) and 1 look (look) and 1 w10913906 (stub) and 1 wpw10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Pikesville, MD 21207
Shane M.
Job Details: 05/04/2023
"cx complaint the unit isnt cooling proper. found frost issue on both rc/fz evap SDPICS. sealsystem issue gave a quote for rc evap compressor & drier. $1,351.74 cx paid svc by card."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Montpelier, VA 23192
Thomas B.
Job Details: 05/04/2023
Cx complaint unit is not working properly inspected unit found the unit will not come on the lights are on but nothing is working and controls are not working ordering the control and the inverter assy; ordrng 1 W11580519 (Control) and 1 W11661848 (Inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Ed5fvgxws07
Near Prince Frederick, MD 20678
Shane B.
Job Details: 05/04/2023
cx complaint is the unit leaking from underneith. when i arrived water was turned off. i had cx turn it on and found it leaks form the front of the filter head. with filter removed it still leaks. unit needs filter housing. quoted cx for repair. they paid service call and said they may fix it themselves but went sure. told them quote is good for 30days and to call office if they want to go ahead with repair. cx paid service call by check.; ordrng 1 WPW10121138 (housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KUIS18NNXS0
Near Cockeysville, MD 21030
Alexander D.
Job Details: 05/04/2023
"replaced bin thermistor. cx mentioned she doesnt think thats why water isnt draining out of unit she would also like the recirculation hoses replaced because theyre full of mold. verified complaint, water still not draining out. also noticed reservoir drain pump running but not pumping any water out and its leaking. unit has gravity drain system. the stand pipe in floor isnt centered behind unit so unit has a longer drain hose thats like a garden hose installed. found drain hose is kinked behind unit. tried unkinking but its creased and will kink again. cant push hose further into standpipe because pipe turns. have to try shorter hose that comes with unit but not sure if it will line up. ordering drain hose, recirculation hoses and reservoir drain pump.; ordrng 1 W11566407 (reservoir drain pump) and 1 WP2185626 (reservoir hose) and 1 WP2313890 (hose) and 1 2208453 (drain tube) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23220
Chris B.
Job Details: 05/04/2023
cx comp unit will not cycle insp unit conf cx comp found unit ewill work in test mode and go threw no probolem but in normal operation unit will not cycle ordering control W11603810; ordrng 1 W11603810 (control)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Stewartstown, PA 17363
Sal R.
Job Details: 05/04/2023
CX complain t was that the unit would not stop running. I found that drain pump would rin when the unit was plugged in. I was able to acess and replace the control and unt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAM02
Near Catonsville, MD 21228
Robert L.
Job Details: 05/04/2023
"cx complaint dispenser not always working and lights stobbing, confirmed light issue, replace RC LED module from truck stock, all lights returned to normal, found when switch pressed no activation, after 3 times started working intermitten seperator, ordering seperator; ordrng 1 W10616148 (door-ice) and 1 w10714973 (ice door seperator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Hyattsville, MD 20783
Brian F.
Job Details: 05/04/2023
"Cx states unit not making ice, IM was on, npo ice in bin. IM cycled, valve activates, IM did not fill, found ice blocking fill tube. Cleared and reinstalled fill tube, IM cycled and filled. Unit is now working properly."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/04/2023
"cx complaint wet dishes at end of cycle, checked unit, cx is using rinse aid. unit displaying f7e1 no heat. ran auto test cycle. heater is good, unit working as designed, advised cx to prime hot water at sink before starting dishwasher."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Westminster, MD 21158
Bernard M.
Job Details: 05/04/2023
Cx complaint unit doesn't spin out clothes. Entered diaga and found error code F0E5 off balance. Ran recalibration and found the basket didn't spin and washplate spun fast. Rempoved plate and found the teeth worn down inside along with drive shaft being worn down. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $120 service fee
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Columbia, MD 21044
Robert L.
Job Details: 05/04/2023
"cx complaint door not falling gringing, found piece, found right hinge pitot sheared offnot holding door in place, Tub has lifetime warranty, quoted $340 for repair, cx wants to call customer care, collected $120 MC ............... quoted $220 labor for 2 count tub job........... order tub/hinges/linkage if cx gets parts autho; ordrng 1 WPW10681507 (tub-dishwr CBE)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Laurel, MD 20724
Israel R.
Job Details: 05/04/2023
Customer still haing the same message door close open door. Installed new interlocks and control. unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Centreville, VA 20120
Demonte S.
Job Details: 05/04/2023
"Inspected the unit. Found that the cx is saying that the Food isn't freezing properly in the Freezer Section. Checked the Temperature Selector in the Refrigerator Section. Temperature is almost set to max. I then. Checked the Freezer Temperature. I'm getting 12.4 Degrees. Checked the Evaporator. Evaporator has only 2 coils that are frosting at the top of the Evaporator on the back side. Unit will need the Compressor, Couplers Access Valve & Drier ( Drier is in the Compressor Box.) ( Any questions please check Sd Pictures.); ordrng 1 W11580057 (COMPRESSOR) and 2 W11506619 (Whirlpool Refrigerator Coupler)s and 1 W11578570 (COUPLER) and 2 W11504415 (Whirlpool Refrigerator Coupler)s and 1 W11504445 (Whirlpool Refrigerator Coupler) and 1 W11504447 (Whirlpool Refrigerator Coupler) and 1 W11506635 (Access)"
We serviced a
WHIRLPOOL RANGE
Model MGR6875ADB
Near Catonsville, MD 21228
Robert L.
Job Details: 05/04/2023
"cx complaint display beeps randomly, cx had video, lower timer 2 button seeming to activate, cx has reset power but still happens, cleaned membrane, wuoted $603 for repair, cx to way options, collected $120 amex; ordrng 1 WP5701M80260 (main control black)"
We serviced a
JENNAIR MICROWAVE
Model Jmw2430dp03
Near Arlington, VA 22207
Jason A.
Job Details: 05/04/2023
CX complaint MW+O F2E1 error code. Tried to clear error but error returns & cannot do anything else. JA customer service told CX to reset breaker to clear error while she was in warranty or contract. CX did not want to pay for repair & will be calling JA. Added part # for return & left quote > JJ; ordrng 1 W10887855 (panl-cntrl 638.22)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Disputanta, VA 23842
John P.
Job Details: 05/04/2023
"Installed water valve and fill tube that were on site, if CX calls back will need pressure reducer kit and hose"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Germantown, MD 20874
Ricardo S.
Job Details: 05/04/2023
"Cx complains that the microwave door won't close, inspected unit, the switch door holder are stuck, holders cks ok, no broken, unit tested several times with cx and door works fine"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Fairfax, VA 22031
Christian C.
Job Details: 05/04/2023
Installed cooktop and bezel. Installed new bezel on fan knob. Only only 1 bezel ordered. Ordering 6 more bezels.; ordrng 6 W11240529 (bezel)s
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lancaster, PA 17603
Justin L.
Job Details: 05/04/2023
Cx complaint unit not heating. Was able to access unit and found 242.3VAC incoming into unit. Ran and found tumbling and timer moving but no heat. Removed back panel and found tco reading OL and element had 9.6 Ohms but was starting to crack. Quoted cx for repair and collected full amount. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Salisbury, MD 21804
Michael E.
Job Details: 05/04/2023
"CX complaint: no cool both sections. Teswted and verified complaint. RC at 60 and FC at 30 degrees. I took a pic of evap to document. Bottom of evap has defrosted but only to above the bottom coil. Bi metal test passed showing a 1. Forced defrost is heating the element. Defrost is running but not for long enough todefrost. Called WPTL After going over the work done so far and todays findings, TL recommended i replace the UI. Ordering UI. Scheduled return visit for 5/10 PM; ordrng 1 W11567938 (UI)"
We serviced a
WHIRLPOOL RANGE
Model WOS51ES4ES00
Near Emmitsburg, MD 21727
Andrew S.
Job Details: 05/04/2023
Cx complaint is that the door handle on the oven has come loose. Upon arrival I found that the nut has loosened off of the RH screw. I was able to access the panel and resecure the nut. I then reassembled the unit. Unit now functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Annapolis, MD 21401
Emmanuel R.
Job Details: 05/04/2023
"Cs lower rack no longer moves in and out smoothly, confirmed complaint. I found the wheels on the both sides has frayed and rack in touching the base of unit creating drag. Replaced roller wheels and tested unit. Unit is now working as deisgned."
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REP00
Near Arlington, VA 22203
Jason A.
Job Details: 05/04/2023
CX complaint FRIDGE RC items are freezing. Verified complaint. CX has vegetables & liquids frozen saved to show issue. RC set to 38F & FC 0. Checked damper is not leaking past & FC evapfan doesnt runn constantly. CX has extra 1yr builder warranty > JJ; ordrng 1 WPW10116216 (cntrl-elec RC UI) and 1 WPW10120827 (cntrl-elec (35))
We serviced a
MAYTAG FREEZER
Model MZF34X16DW01
Near Frederick, MD 21704
Ricardo S.
Job Details: 05/04/2023
"Cx complains that the unit not cooling for couple days but now started to cool in the lower setting, inspected unit, Fc temp read 26 degrees, evaporator fan cks and works ok,,but the frost pattern in the evaporator is bad, found 2 block of ice on each corner,, sealed system restriction or leak.. order compressor and drier 2 COUNTS JOB; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 2 COUNTSJOB (2 COUNTS JOB)s"
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Silver Spring, MD 20901
Brian F.
Job Details: 05/04/2023
"Installed new motor, tested, unit is working properly. Was told by techline that motor is a 'quality assurance return' part, that is why motor is in my bin."
We serviced a
JENNAIR RANGE
Model JGRP436HL00
Near Arlington, VA 22203
Jason A.
Job Details: 05/04/2023
"CX complaint RANGE oven proof, warm or slow bake works only in BAKE. Checked no error codes. Adivised CX & showed on Use&Care guides that those functions only are valid on bake setting. CX has extra 1yr builder warranty > JJ"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Smithsburg, MD 21783
Andrew S.
Job Details: 05/04/2023
Per previous diag I was able to access and replace the control board. I then tested the unit and it now is now functioning as intended. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Culpeper, VA 22701
Eric F.
Job Details: 05/04/2023
"Confirmed cx complaint unit making loud noise. Found rotor mounting screw on the ground, rotor not secured. Screwed in mounting screw, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, VA 22312
Lloyd B.
Job Details: 05/04/2023
Cx complained the unit leaked. Installed union and tested and it now dispenses without leaking . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Sterling, VA 20164
Simon
Job Details: 05/04/2023
CCX complaints water despencer lound niose .water despences checked water despencing medium pressure..and humming sound. parts ordered SZ; ordrng 1 W11512399 (inlet valve) and 1 WPW10341320 (dual inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Germantown, MD 20876
Ricardo S.
Job Details: 05/04/2023
"Cx complains that the unit not washing dishes, inspected unit, water level cks ok, motor makes a humming noise, connection cks ok, faulty motor, unit needs sump/pump assy; ordrng 1 w11416362 (pump motor)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Pikesville, MD 21208
Shane M.
Job Details: 05/04/2023
cx complaint of error code after cooking for2hrs. found errors F2E1 F6E4 preheated unit to 350F. no errors. gave a quote for repairs W11086141 $704.77 cx paid svc by card.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Thomasville, PA 17364
Drew B.
Job Details: 05/04/2023
replaced parts and testedn o issues when testing although did take pics of the height og the drain hose could be causing drain/spin issues how installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23320
Austin D.
Job Details: 05/04/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. unit is running as designed. advsied cx to remove any product that is frozen and to let it thaw out. also give the unit 24-48 hours to average out at the correct temps. cx agreed.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Virginia Beach, VA 23453
Branden R.
Job Details: 05/04/2023
came out to replace control on unit . disasembled and replace control tested in test 12 and everything passed and running like should reassembled and tested in a drain and spin everything checked good and unit is running as designed .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Alexandria, VA 22305
Lloyd B.
Job Details: 05/04/2023
"Cx complained the unit did not wash. Inspected the unit and found that it does, fill, wash and drain but there is a code of 7.1 for no heat and the element does not come on in diagnostics. At the control, the element is testing open. At the element, the element is testing open. Unit needs new element; ordrng 1 W10518394 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Cockeysville, MD 21030
Bernard M.
Job Details: 05/04/2023
"Replaced tub ring, ran auto test and while unit was at full speed spin it didn't make any noise. No leaks were found at end of test. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Middle River, MD 21220
Dustin F.
Job Details: 05/04/2023
"Upon arrival, confirmed POP, found unit was OOW and CX stated she had extended warranty. contacted office to confirm, spoke to VL. gave CX warranty company number to have call properly dispatched. no charges made no work done; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 05/04/2023
cx complaint unit leaking . checked unit and found bottom left corner on gasket folded over not allowing proper seal . tryed to replace with pre id gasket and new gasket is about 2 - 2 1/2 inches to short not allowing it to properly seal on the bottom corner . tryed to get cx to help me hold gasket on so it wouldnt pop out . still unable to get gasket to properly fit unit . sending gasket back and ordering a new one .; ordrng 1 W11177741 (gasket)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newport News, VA 23608
Justin W.
Job Details: 05/04/2023
replaced parts ordered. performed dlms calibration and component testing. unit working as designed. placed control in bin for core
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near East York, PA 17402
Sal R.
Job Details: 05/04/2023
CX complaint was that the unit was not heating. I found that the door was was not making good connection with the preimay switch . I was able to adjust the switch cam / braket and door is now making full contact with the switch. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Ricky E.
Job Details: 05/04/2023
"installed parts, unit cks ok.. customer stated that the water dispenser is burping water.. the unit will need the door...; ordrng 1 lw11258441 (fzr door)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Georgetown, DE 19947
Michael E.
Job Details: 05/04/2023
CX complaint: door clicks when open and close door. Tested and verified complaint. I found it was the steam vent catching a toe kick ithat was added in front of the units toe kick. I corrected this so vent now clears. Tested unit and it is now working properly. Job is complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Parkville, MD 21234
Alexander D.
Job Details: 05/04/2023
replaced valve. tested unit. icemaker harvested and filled with water. unit is now working properly
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near ,
Michael E.
Job Details: 05/04/2023
"CX complaint: no heat upper oven bake. Tested and verified complaint. Upper broils is working but upper bake ignitor is not glowing. Replaced ignitor, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ashburn, VA 20148
Demonte S.
Job Details: 05/04/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked pressures to the unit. I'm getting -15 on the low side & 80 Psi on the high side. Ran Service Diagnostics on the unit. Ran Service Test 4 - Compressor Test. Checked the Evaporators on the unit. Frost is only at the beginning of the Evaporator when unit switches from each section. I then filled the unit with 140 Psi of Nitrogen. Checked with bubbles on the Evaporator. No bubbles. The Pressure dropped to 135 after 20 mins. No signs of any dye. Called Whirlpool Techline. Per Techline unit is under review. I advised that the cx allows 7 - 10 business days before contacting Whirlpool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near East Berlin, PA 17316
Drew B.
Job Details: 05/04/2023
"replaced and steamed evap and now allow time to cool properly,. chgecks good"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS
Near Clinton, MD 20735
David J.
Job Details: 05/04/2023
Arrived today and found no lock box with key at home. Called office and they could not get in contact with anybody. Pic in sd pics waited 10 and moved on ; O-emld tckt
We serviced a
JENN-AIR RANGE
Model JIS1450DP0
Near Fallston, MD 21047
Neil H.
Job Details: 05/04/2023
CX COMPLAINT MODULE FAILED CAUSING ISSUE OF UNIT COMING ON BY ITSELF AND MODULE RIGHT COOLING FAN FAILED REPLACED THE MODULE UNIT TESTED GOOD.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Joppatowne, MD 21085
Dustin F.
Job Details: 05/04/2023
"Replaced Lower harnass and tub ring, when i went to replace Splutch i found gearcase leaking. Unit will need Gearcase. contacted WP TL spoke to Curtis to document. He agreed. CX is unahappy due to the amount of issues with the unit, gave them the SR and advised them to contact WP CS.; ordrng 1 W11449840 (Gearcase) and 1 W11409708 (shield) and 1 W11481722 (actuator) and 1 W11550891 (washplate) and 1 W10752187 (washplate screw) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/04/2023
noise from fridge section per notes replaced diffuser and ran test three evap fan and baffle open/close sounds normal baffel opening and closing
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Dayton, MD 21036
Justin S.
Job Details: 05/04/2023
cx says the small oven is not soft closing the door. verified. replaced the hinges and the unit is now closing the doors good. the unit is now good
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4630YSS7
Near Huntingtown, MD 20639
Shane B.
Job Details: 05/04/2023
cx complaint is the unit not going up and down at all. cx said it was stuck down for a day or so then started working again. i tested the unit several times and it worked properly every time. kitchen is being remodeled and cx said countertops were being worked on when unit stopped working. issue may have been from those installers moving the unit. inspected all switches and the drive motor. everything looks fine. advised cx to use unit and call us back if issue returns but everything i can find looks perfect. working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Justin S.
Job Details: 05/04/2023
cx showed me the display is not illuminating. found the internal light does illuminate. had the cx reset power to the unit for 30 seconds andf the display now activates. the unit is heating good in cycle. the unit is now good