We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDT02
Near Dover, PA 17315
Sal R.
Job Details:
07/17/2023
"CX complai t is that the RC has lost cooling. I was able to access and inspect the Evap coil. i fou d a large ball of ice on the cap tub and No frost pattern to tcoil itself. UNit will need 1 sealed system repair. I am orderign 1 evap coil (W10836706), 1 compressor (W11092625), and 1 filter drier (W10843121). Return date will need to be 3 call counted due to the time to make SS repair. Once the contract is apporved and the avliblity of the SS tech, Plase have somoene form the office call to set a return date.; ordrng 1 W10836706 (Evap coil) and 1 W11092625 (compressor) and 1 W10843121 (fliter drier) and 1 3callcount (3 call count) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID OVEN
Model Kode500ess04
Near Orange, VA 22960
Eric F.
Job Details:
07/17/2023
Cx thought he had safety coverage. Instructed cx to call back and have coverage properly dispatched. Must return with pre-id'd items.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Ranson, WV 25438
Ezra M.
Job Details:
07/17/2023
"not completing cycles. on arrival unit stopped with wash light on solid. clothes wet, no water in tub. spun out clothes. checked errors, storing f8-e1. cleared code tested valves, working properly. pressure fluctuating, dropping low when water turned on elsewhere in house. advised cust will need water pressure checked. ordering control due to unit freezing/locking up; ordrng 1 W11603811 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Churchville, MD 21028
Neil H.
Job Details:
07/17/2023
cx complaint the door gaskets frayed and magnet coming out replaced both rc gaskets heated and seal checked them unit tested good.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Hyattsville, MD 20783
Israel R.
Job Details:
07/17/2023
"Customer complaint unit is not available. I found the unit was unplugged. Reset power and tested. COmpressor is not turnining on. THe Inverter board is not turning on. Im getting 120. No power. Compressor is reading OL. BAd compressor and inverter board. Ordering control, inverter, compressor and dryer. Call customer when part is available. Seal system; ordrng 1 W11578208 (Compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (coupoler) and 1 W11506635 (coupler) and 1 W11661848 (inverter) and 1 W11506623 (voupler) and 1 W11109499 (drier-tube) and 1 W11504448 (coupler) and 1 W11580519 (Control) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Washington, DC 20003
Samuel R.
Job Details:
07/17/2023
"cx complaint unit powers on but wont spin.inspected untiu and could confrim.unit is getting 240v.checked door switch got 00.2oh,s closed checks out good.checked switch and found switch to be OL.also tested motor per tech sheet and found motor bad.gave cx a qoute and will not go with repair."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details:
07/17/2023
Arrived at cx home cx daughter came home as I called into office. Cx daughter states cx flight was delayed and they are not going to be home for a few more days. Informed to call office for reschedule ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Leesburg, VA 20176
Richard B.
Job Details:
07/17/2023
"CX complant. Doors jar when closing. Inspected unit and found leveling feet not touching floor. lowered feet so contact is made with floor and to stop unit from jiggling when doors are opened or closed . Job completed, RB"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Alexandria, VA 22314
Davonte
Job Details:
07/17/2023
"cx complained unit stopped making ice and not dispensing ice. after inspecting unit asnd running service test water filled into icemaker. harvest arm didnt move stayed in the same postion while doinfg service test. aug motor also not working. quoted cx for repair, paid service fee, will call the office if he want to move forward with repair."
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Abbottstown, PA 17301
Sal R.
Job Details:
07/17/2023
"I was able to assist BM , unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lanham, MD 20706
Shane B.
Job Details:
07/17/2023
cx complaint is a loud screaching noise during spin. i found no saved codes. looked under unit and found the guard haning down. removed it. screw on right side was laying on the floor. left side was held in with a ziptie. ran service cycle. unit was quiet with guard removed. ordering gearcase. cx wants SB to return. 2ct gearcase job.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct)
We serviced a
WHIRLPOOL WASHER
Model WFW97HEDW0
Near Lochearn, MD 21207
Marc M.
Job Details:
07/17/2023
"cx complaint unit not finishing cycle. inpsected unit and found error code f3e2. cleared code and ran diag test cycle. accessed control per techline and tested j5- and j5-3 and found 10.28k ohms. checked also the connection at the temp sensor. found no issues with connection. therefore, per techline unit will need main control. SR7736872836 quoted cx (parts, ship, tax. labor and sc already paid) and cx declined repair at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Rosedale, MD 21237
Alexander D.
Job Details:
07/17/2023
"cx complaint unit getting stuck on wash and never completing cycle. inspected unit and verified complaint. no errors stored. found whenever unit tries to run motor, whole unit cuts out then comes back on a couple seconds later. have seen this before and usually needs motor and capacitor. both motor windings read 6.9ohms, motor tests good but i would still replace it. called techline, TLsr#7736875818, TL wanted me to try replacing capacitor. found the one in my v/s is different from this one. called safety to document, sr#7736785353. ordering control, motor and capacitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11607637 (control) and 1 W11497303 (motor) and 1 W11428524 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Orange, VA 22960
Eric F.
Job Details:
07/17/2023
"Confirmed cx complaint unit not making ice. Found inline fill tube restricted with ice, water unable to enter ice maker. Cleared blockage by manually engaging ice maker fascia/fill tube heater. Changed defrost/run cycle to avoid future issues. Cx to call back if issue not resolved, if cx calls back must return with W11578780 (ice maker) and W11087201 (fill tube heater).; ordrng 1 W11087201 (heater)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Orange, VA 22960
Eric F.
Job Details:
07/17/2023
Confirmed cx complaint knob not seating on timer assembley. Ordering replacement knob and timer.; ordrng 1 W11675852 (knob) and 1 W11566735 (timer)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Potomac, MD 20854
Roberto I.
Job Details:
07/17/2023
Replaced parts and ran a calibration cycle.Tested softner dispenser on manual and then ran a test cycle. The unit worked as designed
We serviced a
WHIRLPOOL WASHER
Model MVWX700XL2
Near Bowie, MD 20715
Shane B.
Job Details:
07/17/2023
"cx complaint is the unit not completing cycles. cx said it gets to wash and stops but clothes are not very wet. checked for codes and found F8E1, F7E5. cleared codes and ran service cycle. unit completed cycle but didnt seem to get much cold water. ran cold valve. i had no water flow and no buzzing noise. found valve is getting 121vac. no debry in supply line. unit will need new valves. ordering part. schedule return visit for 7/18 with office.; ordrng 1 W11168740 (valve)"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Beltsville, MD 20705
Israel R.
Job Details:
07/17/2023
"Customer complaint unit got really hot and then it stopped moving. I then tested the fuse and the fuse is OL. I installed new fuse and tested found the unit is not turning off the heater. The heater is not shorting to ground and only comes on when the unit is turning., Heater is off on stan by. I tested relay and relay when is off is Close the relay in the board is bad. Control no longer available. Took fuse off and the customer stated they will get a new one. They wanted the part to see if they can find it. collectede 120. Removed all installed parts and told cusotmer the unit is unrepairable.; ordrng 1 W10110641 (control board NLA NLA) and 1 WP3392519 (thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Ranson, WV 25438
Ezra M.
Job Details:
07/17/2023
installed heater w/ harness. verified operation
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Charlottesville, VA 22903
Eric F.
Job Details:
07/17/2023
"Installed filter, cleaned coils. Tested unit with new filter, unit would not go into diagnostic with old filter installed, unit not registering that filter is in position. Unit correctly registering new filter, diagnostic mode working properly when tested. Cx has high ambient humidity in home, advised him that high humid temps in home will increase dry times. Job complete."
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Germantown, MD 20876
Ricardo S.
Job Details:
07/17/2023
"Replaced cntrl elec.. reset power, now the lower oven is working.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesapeake, VA 23321
Zachery R.
Job Details:
07/17/2023
"cx complaint unit not cooling. checked unit, rc at 45 degrees, fc at 33 degrees, come to find frost build on evap, thermistor reading open. cleared frost build with steamer, replaced fan motor with harness, advised cx to allow unit to cool for 24 hours before loading with product."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Gaithersburg, MD 20878
Ricky E.
Job Details:
07/17/2023
"fnd unit stuck in rince.. reset power and ran a calibration cycle, unit cks ok.."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Washington, DC 20003
Samuel R.
Job Details:
07/17/2023
cx complaint unit is is making noise and barely bringing water in.inspected unit and could confirm.bypassed filter and got good water flow and no noises.reinstalled filter and unit made noise and water csme out slolwy.twisted filter a quater tunr more and noise and water flow would be good.unit needs a new filter head as filter wont sit correctly.cx owes 116.60 for labor W11346623 0 tribles; ordrng 1 W11346623 (filter head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fort Washington, MD 20744
Shawn D.
Job Details:
07/17/2023
"cx complaint condensation on top of fridge gap on door gasket. inspected unit and confimred fridge door has large gap on left side, found phome under door stopping it from closing so removed it and now door is closing but gasket is not sealing all the way gap is larger at bottom top of gasket is super tight. heated gasket and is alot better but still is giving me issue. seems like door is triwsted some and unit is level. ordering hinge shims and hinges incase for return; ordrng 2 WP2201567 (lower shim hinge)s and 1 WP2325482 (hunge butt) and 1 WP2166037 (center hinge) and 2 WP2201566 (shims center hinge)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Bridgeville, DE 19933
Michael E.
Job Details:
07/17/2023
"CX complaint: ice clumping in IB. Tested and verified complaint. E2 error code for IM. Damper is either slow to open or evap fan is weak. Damper is making groaning sound. IB fan running strong. Crease in the IB gasket which is likely leaking air. Ordering IM, damper, IB gasket and evap fan motor (just in case). Cannot reschedule due to SO part; ordrng 1 W11658802 (IM) and 1 WPW10479155 (damper) and 1 W11578030 (evap fan motor) and 1 WPW10347087 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Baltimore, MD 21206
Dustin F.
Job Details:
07/17/2023
went to replace fill tube and found i need the clamp for the tube. ordering clamp and setting tube and extension for return.; ordrng 1 W10861184 (clamp)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Germantown, MD 20876
Ricardo S.
Job Details:
07/17/2023
"Cx complains that the dryer makes noises, inspected untt.. the nois comes from the back of the unit.. the whole dryer vibrate.. the blower wheel is borken, also one of the rollers is bad. order parts; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer)"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Georgetown, DE 19947
Michael E.
Job Details:
07/17/2023
Replaced the inlet valve assembly as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Silver Spring, MD 20906
Ricky E.
Job Details:
07/17/2023
customer statd that the units fzr door had fraid wires and wasnt making ice. verified issue unit would need the door assy to correct the issue.. customer to replace the unit...
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
07/17/2023
Cx complaint no water entering unit removed and replaced the inlet valve tested unit fills with water however the wash pump is not coming on ordering the wash pump assy; ordrng 1 W11416362 (Wash pump)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Dagsboro, DE 19939
Michael E.
Job Details:
07/17/2023
"Replaced the drive motor and blower as per previous diagnosis. Tested unit and it is now working properly. Unit did trip breaker after previous visit. If unit trips breaker again, please preID control W11561939 and main harness W11591410. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Columbia, MD 21046
Robert L.
Job Details:
07/17/2023
"unit was moved to unsecure side of building on 3rd floor, cx complaint no cool, found both compartments room temp and fans running, compressor not running and ice cold to touch, found harness not fully plugged into start device, resecured harness and compressor kicked on, after 15minutes full frost pattern, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MDX05
Near Reisterstown, MD 21136
Brian R.
Job Details:
07/17/2023
cx complaint is they see frost at times and he said temps seems to be in range. took temp readings first of 35 in fridge and 3 in freezer. evap was free and clear and had normal frost pattern on it. tested and checked over unit. went over unit with him but unit check and running like it should.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Middle River, MD 21220
Alexander D.
Job Details:
07/17/2023
replaced console. tested unit. advised cx to monitor and call back if issues persist
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Alexandria, VA 22304
Lloyd B.
Job Details:
07/16/2023
Cx complained the unit hummed. Inspected the unit and found the noise was just the sound of the evap fan motor running. Unit is working as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Alexandria, VA 22302
Lloyd B.
Job Details:
07/16/2023
"Cx complained of wet clothes at the end of the cycle. Installed new control and tested and it fills with hot and cold, agitates, drains and spins. Job complete"
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS3
Near Alexandria, VA 22314
Lloyd B.
Job Details:
07/16/2023
"Cx complained of soot. Installed new regulator, oven bottom and burner and tested and the flame is too high. The range has not been converted to propane. I converted the regulator but the spud on the regulator for bake and broil needs to be changed. Unit needs orfice for bake and broil; ordrng 1 WPW10619560 (spud)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near McLean, VA 22102
Lloyd B.
Job Details:
07/16/2023
"Cx complained of a no cool on both sides. From the pics in sd, there is no frost pattern. Inspected the unit today and there is still no frost pattern with the compressor running. Tested in step 4 of diagnostics and the compressor runs but no frost pattern develops. Unit needs new compressor, drier and evap. 3 job count. lokring. Seaeld system tech required.; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11506623 (coupler) and 1 W11557671 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11504416 (coupler) and 1 W11506635 (access) and 1 W11595221 (evap) and 1 W11506619 (coupler) and 1 W11506620 (coupler) and 1 lokring (lokring)"
We serviced a
JENN-AIR OVEN
Model WRT318FMD809
Near Great Falls, VA 22066
Lloyd B.
Job Details:
07/16/2023
Cx complained the gasket was off. Applied sealant to the rear of gasket and pushed gasket into the door. Job complete
We serviced a
WHIRLPOOL WASHER
Model N0T
Near McLean, VA 22101
Lloyd B.
Job Details:
07/16/2023
Cx had bellow to install. Installed new bellow. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near West Springfield, VA 22152
Lloyd B.
Job Details:
07/16/2023
"Cx complained of a no cool. Cx had the unit diagnosed on wednesday by Sterling appliance and they are going to do the repair, i guess. If not, the unit needs new heater; ordrng 1 W11650662 (heater)"
We serviced a
WHIRLPOOL OVEN
Model MER4600LS2
Near West Springfield, VA 22152
Lloyd B.
Job Details:
07/16/2023
Cx complained the units burner did not heat correctly. Inspected the uint and found a faulty switch. Installed new switch and tested and it now stays on high longer without cycling off early. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Alexandria, VA 22312
Lloyd B.
Job Details:
07/15/2023
Cx complained the lower oven did not heat. Installed new fans and thermostat and tested and it now heats to temp. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dumfries, VA 22026
Robert W.
Job Details:
07/15/2023
CX Complaint is the display isnt working. Inspected unit and found error for console found console not responding unit is connected to wifi no updates console not respoinding cycled power and tested same issue. Replaced console and tested unit is now working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Dumfries, VA 22026
Robert W.
Job Details:
07/15/2023
Replaced TCO and tested unit is working properly
We serviced a
JENNAIR RANGE
Model N0T
Near Falls Church, VA 22046
Lloyd B.
Job Details:
07/15/2023
Cx ordered parts for the unit that have not yet arrived. $165 on return
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Woodbridge, VA 22193
Robert W.
Job Details:
07/15/2023
"CX complaint is the unit wont start. Inspected unit and found the strike lid lock and bezel have failed and isnt allowing unit to start. CX states they have extended warranty, Advise CX to contack extended warranty company to have ticket dispatch properly. Unit will need lidlock bezel and strike"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Woodbridge, VA 22193
Robert W.
Job Details:
07/15/2023
"CX Complaint is the unit isnt operating, Inspected unit and found Error code for lid lock inspected unit and found the lid is good and is closing properly, Ran diag and found the unit will not lock lid console is responding properly, Ordering Lid lock; ordrng 1 W10810403 (Lid lock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Woodbridge, VA 22193
Robert W.
Job Details:
07/15/2023
C xcomplaint is the un it isnt washing. Inspected unit and found the unit isnt filling properly water to unit is good filled unit with water and motor is working properly. Ordering Valve; ordrng 1 W11175771 (Valve)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRZ02
Near Woodbridge, VA 22192
Robert W.
Job Details:
07/15/2023
Cx Complainty is the unit FC door not sealing. Inspected unit and found the top right of FC door not sealing heated and sealed unit is working properly now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manassas, VA 20111
Robert W.
Job Details:
07/15/2023
"Replaced rollers,cams door gasket and filter housing Unit is working properly."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Falls Church, VA 22043
Lloyd B.
Job Details:
07/15/2023
"Cx complained the units front left burner did not light as well as the front right. Installed new ignitor, screw and burner cap and now the right burner lights. Tried to remove the manifold but it began to twist. Not wanting to risk damaging the unit turther and leaving the cx without a cooktop, I stopped. Unit needs new manifold WITH ALL VALVES AND SWITCHES.; ordrng 1 W11512355 (burner tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Centreville, VA 20121
Robert W.
Job Details:
07/15/2023
Cx Complaint is the unit is building condensation. Inspected unit and found water on the FC door gasket toggled on mullion and its not heating getting power just not heating. Replaced and tested unit is working properly.
We serviced a
JENN-AIR OVEN
Model JMW3430DS04
Near McLean, VA 22101
Lloyd B.
Job Details:
07/15/2023
"Cx complained the unit did not recognize the microwave. Inspected the unit and found after a console was installed from previous company, the wrong Model number was selected. Reprogrammed with the correct model and tested and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Clifton, VA 20124
Robert W.
Job Details:
07/15/2023
"CX Complaint is the unit isnt washing inspected unit and found the unit not getting water valve is buzzing but wont fill water is on, also found door gasket not sealing well at door, Ordering gasket and will use valve on return,; ordrng 1 W11498831 (Door gasket)"
We serviced a
WHIRLPOOL MICROWAVE
Model Koce500ess05
Near McLean, VA 22101
Lloyd B.
Job Details:
07/15/2023
"Cx complained the unit did not operate. Inspected the unit and found that if the top right corner of the door was pressed, a click was heard and the unit would heat but, there is no light. At the transformer, there is 121 vac going in and 10vac going to the bulb but no light. All the 3 fuses have less then 1 ohm. Checked and the switches test open and closed. Unit needs new bulb and 2 hinges. Cx will call monday; ordrng 1 W10886919 (bulb) and 2 W10825778 (hinges)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Bethesda, MD 20817
Lloyd B.
Job Details:
07/15/2023
"Cx complained the unit leaked. Installed new filter housing and tested and it leaked with the filter in. Removed filter and there is a missing o-ring so the unit leaked. Cx went and got a new filter, installed and tested and it no longer leaks. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG710H0AS
Near Fairfax, VA 22031
Lloyd B.
Job Details:
07/15/2023
"Cx complained the uint did not spark at times. Inspected the unit and found that at times, the burner does not light. At the time, it currently works. There is a pointer W10702913A that describes this issue of spark not reaching the bake burner. Unit needs new gas burner kit; ordrng 1 W10700720 (bake burner kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clifton, VA 20124
Robert W.
Job Details:
07/15/2023
"CX complaint is the unit isnt working. Inspected unit and found error F8E1 long fill toggled on diag and found the unit isnt filling on hot found valve has failed causing unit to fill to slow, Replaced valve and tested unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23456
Austin D.
Job Details:
07/15/2023
cx complaint the unit is not making ice. checked the unit and found error code e2. tested oice maker and it passed. reset the unit and quoted the cx for the replacement of the ice maker. cx paid in full for part. cx previously paid for service call and labor within 30 days.; ordrng 1 W11658802 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAF02
Near Virginia Beach, VA 23456
Austin D.
Job Details:
07/15/2023
"cx complaint the unit is not making ice. checked the unit and found an error code E2. therefore, the unit needs a new ice maker. also the ice box fan is running very loud. therefore, ordering a new ice box fan and ice maker. checked the service pointers and found that the condensation accumilating at the back of the unit can be stopped be installing a condensation kit. part on order.; ordrng 1 W11577195 (ice maker) and 1 W10619962 (condensation kit) and 1 W10846539 (ice box fan)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23454
Austin D.
Job Details:
07/15/2023
"cx complaint the unit is not drying. checked the unit and found that the timer is seized. therefore, the unit needs a new timer to resolve the issue.; ordrng 1 WPW10185982 (timer)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near New Castle, DE 19720
Frederick R.
Job Details:
07/15/2023
CX complaint is clothes not drying. Inspected/tested and could not verify complaint. CX is mixing laundry and using sensor dry and some clothes are coming out damp. Explained the use and care of their dryer. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Wilmington, DE 19807
Frederick R.
Job Details:
07/15/2023
CX complaint is FC frosting up. Inspected unit and foiund CX to be opening and closing FC door improperly from the side and leaving a gap between gasket and liner. Instructed CX on proper use and care of unit. Fridge is working as designed. Job is complete
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Wilmington, DE 19805
Frederick R.
Job Details:
07/15/2023
"CX complaint is no use of control. Replaced console, displested after repair and all funtions are working properly both oven and cooktop. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Norfolk, VA 23502
Austin D.
Job Details:
07/15/2023
cannot locate the unit. unit is nowhere to be found in the back section of lowes. unit needs to be located prior to reschedule.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Portsmouth, VA 23703
Austin D.
Job Details:
07/15/2023
"checked the unit and found that the unit is cooling at this time but signs of infestation. therefore, the bugs can short out the control boards. controls on order. advised them that no live bugs can be present when we replace the controls.; ordrng 1 W11655738 (ui) and 1 WPW10453580 (control housing)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HW
Near Suffolk, VA 23434
Austin D.
Job Details:
07/15/2023
cx complaint the buttons not working. checked the ribbon connector on the ui and then tested all buttons. all buttons are working as designed. unit is good to go for resale.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Newark, DE 19717
Frederick R.
Job Details:
07/15/2023
CX complaint is WM not advancing cycle. Inspected/tested and found the lid lock would just sit there and clickand had becomed defective. Verified voltage to control andlid lock. Quoted CX $316.75 for repair and CX paid by check 3297. Tested after repair and the WM is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Newark, DE 19711
Frederick R.
Job Details:
07/15/2023
CX complaint is DW not working. Inspected/tested and found 120vac to sump from control but sump would not activate. Replaced sump/motor from pre-id. After repair I retested and the DW is now working properly. Job is complete. CX will email POP on monday when he gets in office
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Newark, DE 19711
Frederick R.
Job Details:
07/15/2023
Upon arrival I immediately notice the AF error code and that the dryer was shoved in a spot where there is very little room to do any work and the door only opens about a 1/3 of the way. No pics taken at all by prior tech. Accordering CX she ws not informed uit needs to be made accessible for safe repair. Unit was not even lifted forward by prior tech to see the cause of the AF code and that the vent was completely smashed and kinked behind unit and disconnected from floor with socks and lint completely clogging vent in the floor. Informed CX she needs to pull WM out and replaced and clean venting and then call us to come back out and properly diagnose unit.Do not reschedule this CX until they call that all of this has been done. When CX is rescheduled return with parts in case;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Newark, DE 19711
Frederick R.
Job Details:
07/15/2023
CX complaint is no ice. Inspected/tested and found frozen fill tube. Cleared tube and replaced inlet valve from pre-id. Also found kink in plastic water line after vavle was replace. Corrected line and retested and the IM is now working properly. Job is complete. POP 5/27/23 verified in pics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Waynesboro, VA 22980
Eric F.
Job Details:
07/14/2023
Confirmed cx complaint unit not cooling. Found unit not defrosting properly. Could not confirm voltage to defrost circuit. Ordering control and evap harness + thermistor.; ordrng 1 W11566851 (Control) and 1 W11650660 (Evap harness) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Bel Air, MD 21014
Neil H.
Job Details:
07/14/2023
replaced the cgas chute now when it lights full flame across both sides unit checked good and no leaking gas smell now
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gainesville, VA 20155
Daniel J.
Job Details:
07/14/2023
top rack failed installed nenw rack adjusters tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details:
07/14/2023
whine from compressor happening while onsite called tech line sugguest compressor showing sp order; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 WPW10143759 (uv dryer)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manassas Park, VA 20111
Robert W.
Job Details:
07/14/2023
CX complaint is the unit appears to be leaking and making noise. Inspected unit and found the unit isnt leaking hoses are good valve is good ran unit and found the clutch making noise found bolt loose tighten and tested again sound is gone and unit isnt leaking working properly.
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ3
Near Townsend, DE 19734
Taylor F.
Job Details:
07/14/2023
Cx complaint is unit has a defective cooktop. Tested inspected and verifed complaint. Found the cooktop to be discolored and defective from a thermal event on the front right element. Ordering cooktop to resolve issue. Cannot rescheudle at this time.; ordrng 1 W11175876 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Washington, DC 20004
Samuel R.
Job Details:
07/14/2023
cx complaint uniut is not disoemsing water.inspected unot and found unit not getting waster.defrsted resvoir and never got water to waster dispenser.checked filter head and it was good.found dual vale to not send wster to dispenser.replaced valve and now good.will need use perma gum to seal around resivior.also unit is running colder then usual and will need a thermister.WPW10384183 212643; ordrng 1 WPW10384183 (thermister) and 1 212643 (perma gum sealer)
We serviced a
WHIRLPOOL DISPOSERS
Model WFC8090GX0
Near Washington, DC 20001
Samuel R.
Job Details:
07/14/2023
cx complaint unit is not getting water.inspoected unit and found unit to dispnse water super slow.checked line found no kinks checked house waterline and found good water flow.unit will need a new valve.cx advised they will call if they go with repair.W11260769 special order
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Alexandria, VA 22301
Leon
Job Details:
07/14/2023
cx complaINT was unit wouldnt drain confirmed issue see that the drain pump was clogged up unclogged drain replaced pump tested unit everything worked like it should
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA0
Near Annandale, VA 22003
Leon
Job Details:
07/14/2023
cx complaint was unit was leaking confirmed the issue seen that the lower spray arm was cracked and pushing too much water to the front replaced part and tested unit for about 30 mins everything worked with no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Falls Church, VA 22041
Davonte
Job Details:
07/14/2023
"cx complained unit was building frost inside rc side. inspected unit didnt see any frost. called whirlpool techline, got readings on thermistor 4.31ohmsk. whirlpool techline advised me to order new thermistor for unit; ordrng 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Marietta, PA 17547
Sal R.
Job Details:
07/14/2023
"Per the previouse tech ,i was able to access and repalce both parts. Unit test good."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Newark, DE 19711
Frederick R.
Job Details:
07/14/2023
New lower trim piece had same streaks. Used cleaner and streaks came off but trim had chip on front corner. CX asked if I could try cleaner the old one so I did and it came out perfect and CX was very happy. Also replaced burner head per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Harrisburg, PA 17109
Fred G.
Job Details:
07/14/2023
"i was able to access unit and replaced compressor, filter dryer as per previous visit. I found evap was not needed. I was able to pull unit into a 30 in vacuum and found it held for 25 mins. charged system with 50g of R600A. unit began to cool. Advised cx 24 hours for cooling. unit checks good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Portsmouth, VA 23703
Carl A.
Job Details:
07/14/2023
replaced contorl board unit still not starting called techline spoke with Brandon determind issue to be with lid lock ordeirng parts need for repairs as ohmed out lid lock open; ordrng 1 W11394572 (Door Latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Centreville, VA 20120
Robert W.
Job Details:
07/14/2023
Cx Complaint is the door is making noise. Inspected unit and found the door is clicking when open found sping at top of orr rubbing adjusted and tested unit is workin gproperly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Smyrna, DE 19977
Taylor F.
Job Details:
07/14/2023
"Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the thermal fuse to be defective. Replaced fuse from VS and unit is now working as designed. Job is complete. Cx paid in full by CC.; ordrng 1 W10909685 (fuse-thrml TF VAN STOCK), used 1 W10909685 (THERMAL FUSE TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Haymarket, VA 20169
Daniel J.
Job Details:
07/14/2023
customer complaint water in tub days after even when not in use replaced drain pump drain hose both sections high loop installed inlet valve repalced called tech line sugguested turning hose connection at dispsoal around 180 degress made adjustments and test drain completly out no water left above filter customer out of town for ten days came back water near heating element
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manassas, VA 20109
Robert W.
Job Details:
07/14/2023
Replaced motor pulley and tested unit is working properly.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Sterling, VA 20165
Christian C.
Job Details:
07/14/2023
Cx complaint leds are out. Installed leds. All leds are working.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Falls Church, VA 22041
Davonte
Job Details:
07/14/2023
cx complained unit wouldnt turn on.confirmed cx complaint. checked for power at the outlet and i got 120v. checked the fuse innit reading open line. new fuse came defective. reodering new fuse and lower interlock switch; ordrng 2 W10138793 (fuse)s and 1 w11551761 (lower interlock)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Washington, DC 20011
Sherwood
Job Details:
07/14/2023
cx complaint washer turns off. arrived and found the display power would not work sometimes you would just have to turn the knob to get dispaly to power up. did a user interface test and it failed. inbstalled new panel control. now all buttons are working and now unit can be powered on from power button. repair complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Woodbridge, VA 22192
Demonte S.
Job Details:
07/14/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't cleaning Dishes. Ran Service Diagnostics on the unit. Error codes are F4E3 = Motor will not run. Checked the Harness connections to the Sump Motor. Sump Motor is fully plugged in. F7E1 = No Heat. Checked the connections to the Heating Element. Heating Element has both connections plugged in as well. I then installed new Sump Motor. Tested the unit. No leaking. Unit is now washing & Heating. Cleared error codes from the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG DRYER
Model MGD4500MW0
Near Arlington, VA 22206
Davonte
Job Details:
07/14/2023
cx complained unit wasnt starting. confirmed cx complaint after inspecting unit. pulled top console off to check timer switch notice that the switch was warped. manually turnt timer with my hand and unit started. checked knob and knob had an crack on the inside unit needs new timer switch and knob.; ordrng 1 W11566736 (timer) and 1 W11675852 (knob)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Rosedale, MD 21237
Alexander D.
Job Details:
07/14/2023
"replaced outer tub. tested unit, no leaks. unit is now working properly"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Nottingham, MD 21236
Alexander D.
Job Details:
07/14/2023
"upon arrival found dent in drum, pic saved. tried to bang out dent and install it anyway but once i got it in, can see its more oval shaped than the last drum. put old drum back in. seems noise was coming from roller. replaced roller, belt, cycling thermostat and pulley. tested unit, no noises. reordering drum. ship drum to office and inspect before sending out. call cx to schedule return visit once we have good drum.; ordrng 1 W10899578 (drum)"
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near Midlothian, VA 23112
Joseph D.
Job Details:
07/14/2023
Replace failed idler pulley and rollers you do now operating quietly working as designed