We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/11/2022
"CX complaint right door not closing properly.Tested door, found mullion getting out the top guide on the center of the liner. Leveling the unit didn't help. Used 2 plastic washers (wp489467) from v/s as spacers to lower down the center guide. Door tested ok, the mullion worked perfecty with more than 3/16' inside the guide; ordrng 2 wp489467 (washer (RI van stock))s, used 2 wp489467 (washer) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20016
Samuel R.
Job Details: 07/11/2022
cx complaint unit is not working.inspected unit and got no error codes.teste unit and everything checked out good.explained to cx on how to properly change settings so unit woont restart
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP01
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/11/2022
"Replaced control panel. Tested oven and mw, the unit worked as designed. Collected for full repair"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20011
Samuel R.
Job Details: 07/11/2022
x complaint unit is not heating.ran service mode and got error code f7e1.ran test ans element is working.unit will need a new control.also found door to slam down.unit will also need a new bushing and friction sleeve WP8268990 8 tribles WP8268961 73 tribles W11305308 special order; ordrng 2 WP8268961 (friction sleeve)s and 2 WP8268990 (bushing)s and 1 W11305308 (control)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Washington, DC 20015
Roberto I.
Job Details: 07/11/2022
"Replaced element, the tco kit was wrong, the termostat was different (seems like is wrong on tribles part list). The unit worked ok without tco replacement. Recalculated balace and collected remaining balance"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hughesville, MD 20637
Robert A.
Job Details: 07/11/2022
"Cx complaint that the unit's lid will not unlock. I inspected the unit and confirmed the complaint. I found error codes: f2e1 f5e3 f5e2 f5e1. I cleared the codes and attempted a manual test with the lid lock. It did not activate at all. I replaced the lid lock with one from VS because the pre id lid lock was not in my bin. I tested the unit for the cx. The unit is working as designed.; ordrng 1 W11307244 (latch), used 1 W11307244 (latch) from stock"
We serviced a
JENN-AIR O.T.R MICROWAVE
Model JMV8208CS6
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/11/2022
"Replaced parts and ran a couple of cycles with water , the unit worked as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS5
Near Washington, DC 20007
Shawn D.
Job Details: 07/11/2022
"cx complaint unit is making loud noise and not heatiing. inspected unit then ran unit and confirmed her issue, took unti apart to find magnetron the issue, replaced magnetron and tested unit now heats and sounds good. put unit back together and back above range and tested again and stil sounds good. collected payment unit is good"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/11/2022
"CX complaint water leak.Ran test mode, found F0E5 error. Removed top, found signs of water leak around water valves and under the dispenser. Removed bellow clamp, inspected inside, confiemed water under the dispenser. Ordering hot water valve W11316255 and cold water valve W11316256. Dispenser to be usad on return. Return visit 7/18/22; ordrng 1 W11316255 (hot water valve) and 1 W11316256 (cold water valve)"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Montclair, VA 22025
Robert W.
Job Details: 07/11/2022
Cx Complaint is the unit just shuts down after powering on . Inspected unit and found error code F5E3 for door switch but then UI stopped responding didnt clear error code and show up. Console not responding at all. Ordering Door lock and Console.; ordrng 1 W10911045 (Console) and 1 WPW10443885 (Door lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Rockville, MD 20852
Roberto I.
Job Details: 07/11/2022
"CX complaint no power at all.Found unit completaly dead, no lights, no fans, no compressor, no display. Cx had a different company who diagnosed defrost issue in the FC. Found unit now completely defrosted and rear drip pan full of water. Resetted power but the unit didn't started. Removed and unplugged pantry UI, resetted power, the unit started. Lights, compressor and fans started. The dispenser UI has missing segments on numbers. Ordring pantry UI WPW10769076, Fc evap motor with harness W11249952 and dispenser UI W11330971. Cx paid in full ($892.43). Return visit 7/15/22; ordrng 1 WPW10769076 (pantry UI) and 1 W11249952 (evap fan motor with harness) and 1 W11330971 (dispenser UI)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS
Near Edgewater, MD 21037
Mitchell H.
Job Details: 07/11/2022
got to unit and pulled new cooktop off and had cx compare and it was still about the seame. new cooktop had a rougher style to it. i am not sure if the new cooktops are all like this now but i know it is not normal to be this rough like a fine sandpaper. ordering another one and if the next one is not smoother than we may have the cx call and explainto whirlpool along with us calling techline/use and care for cx; ordrng 1 w10722085 (cooktop)
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near North Bethesda, MD 20852
Roberto I.
Job Details: 07/11/2022
"CX complaint RF burned randomly fails to light and thes has uneven flame.Tested burned several times, noticied that the ingiter randomly sparks in the wrong direction and the burner doesn't light. Also, when the burner lights, the is uneven. Unit needs RF orif holder W10867780 and burner assy W11245289. Cx would like return visit scheduled together with p/o 604443; ordrng 1 W10867780 (RF orif holder) and 1 W11245289 (burner assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Washington, DC 20011
Samuel R.
Job Details: 07/11/2022
replaced drain tube.cleared put drain hole.cx also complained now the door isnt closing properly.found one of the raild to be bad.unit will need new freezer rails now.W10625068 16 tribles W10625067 l=4 tribles; ordrng 1 W10625068 (rail) and 1 W10625067 (rail left)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HW06
Near Shippensburg, PA 17257
Andrew S.
Job Details: 07/11/2022
Cx complaint is that the unit has been sparking from the top and is now not heating. Upon arival I found that the diode had a thermal event. I called Trade care and they were able to give me a purchase date of 7/24/2021. I was able to access and replace the diode. I then tested the unit and found that the unit is now functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Germantown, MD 20874
Julian H.
Job Details: 07/11/2022
replaced part when took protection found a little scratch on RH SIDE need to reorder; ordrng 1 w11416371 (panel)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Hanover, PA 17331
Drew B.
Job Details: 07/11/2022
replaced pump and hose now checks good no leaks full functions in test cycle.
We serviced a
AMANA REFRIGERATOR
Model ABB1924WES0
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 07/11/2022
"Cx complains that the Rc not cooling, Fc is cooling ok, cks evaporator fan motor and working ok,also the damper control opens and closes ok.. the evaporator cover is full of frost. I ran diagnostic test mode .. Defrost heater is good, Replaced cntrl-elec,, unit is wokring"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Hanover, PA 17331
Drew B.
Job Details: 07/11/2022
cx complaint that unit is tearing at the gasket at the right hand side also the bin is wedging the door from closing fully the WPW10355264 will be ordered ans shipped to cx for their install. and close ticket out i replafed the gasket as well and fully sealed.; ordrng 1 WPW10355264 (bin)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Germantown, MD 20874
Ricardo S.
Job Details: 07/11/2022
"Cx complains about a water leak,but he is no sure if the washer machine is leaking or the AC.. so i ran diagnostic test mode.. no error.. valve, hoses, outer tub, drain cks ok, no leak. washer machine working fine"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Harrisburg, PA 17104
Fred G.
Job Details: 07/11/2022
"cx complaint unit would not start a cycle when pushing the start button. inspected unit and entered it into diag and found error code f5e1. cleared code and ran unit through a auto test, when unit went into a cycle to lock the lid the unit try to lock and just unlock. tried to manually lock lid and unit would do it. unit needs lid lock and control. ordering 1 (W10810403), 1 (W11135392). scheduled cx for 7/14/22; ordrng 1 W11135392 (control) and 1 W10810403 (lid lock assy)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Clifton, VA 20124
Daniel J.
Job Details: 07/11/2022
bezel that holds lid latch not longer supporting lacth sent with latch but not bezel returning with latch and bezel; ordrng 1 W11559688 (bezel)
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, PA 17110
Fred G.
Job Details: 07/11/2022
"with the help of JL, we were able to replace the tub assy, stator, rotor, rotor screw. tested unit and found the unit now checks good. job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/11/2022
Cx complaint of unit not heating. Did confirm blown thermal cut off. Replaced fuse and the unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near ,
Frederick R.
Job Details: 07/11/2022
Replaced parts from prior diagnosis. Unit still has 2 defective wheels and a defective retainer for the bottom rack. Ordering bot parts(Megan). Reschedule for tomorrow with CX 7/12/22.; ordrng 2 W11551383 (wheel)s and 1 W11268658 (retainer bottom rack)
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near North Potomac, MD 20878
Julian H.
Job Details: 07/11/2022
CX complaint about ss rusting inspected and found that CX hasnt even leaving on the house is unoccuppied need part; ordrng 1 W10800820 (door-skin FC door)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Lewes, DE 19958
Michael E.
Job Details: 07/11/2022
CX complaint: not going through cycle. Tested and verified complaint: F8E1 error code for no fill or long fill. I found hot water valve closed so i opened it. I also found the cold water valve filter was clogged. I cleared filter. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Brandywine, MD 20613
Robert A.
Job Details: 07/11/2022
Job was removed from my roster.; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/11/2022
cx complaint is lr bunrer not igniting. inspected unti and found the orifice clogged i was able to clear it tested it and burner now lights properly
We serviced a
JENNAIR HOOD
Model JXW9048HP4
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/11/2022
replaced filter CX only needed 1
We serviced a
WHIRLPOOL RANGE
Model MGR7700LZ1
Near Shrewsbury, PA 17361
Marc M.
Job Details: 07/11/2022
"installed convect fan motor (visibly different from the previous fan) and upon testing unit, error code f6e4 was then prompted. after reviewing the tech sheet found no data listed for f6e4 on this model or any other under different engineering codes. contacted techline to review fault codes. however after testing unit with both old and new fan installed found that unit to work in either case and error was not prompted again. techline did meniton an engineering note where the f6e4 may be related to a cooling fan speed error under this main control (which the convect fan is definitely not). with unit working following further testing, simply documented and reccomended cx continue to monitor."
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Woodbridge, VA 22193
Robert W.
Job Details: 07/11/2022
Arr at cx and had to wait for MW to cool off CX was using cooktop and had MW very hot so did some testing at control while unit cooled off. Pulled unit and replaced transformer and cap after testing thermostat tested unit and unit is now heating
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEW
Near Manchester, MD 21102
Marc M.
Job Details: 07/11/2022
"cx complaint unit leaked after ice was heard being produced. cx stated that she heard the ice drop at the conclusion of the icemaker cycle and quickly following water began to spill out of the icemaker area. cx dried up water and turned off icemaker and has not had a leak since. upon arrival turned on the icemaker and observed cycle. icemaker was very slow to cycle and the heater was also disrupted and would not release the ice for bailing. icemaker is clearly failed, and it is likely that the call for water was stuck on during the slower than typical cycle routine of the failed icemaker. unit will need parts.; ordrng 1 W10583817 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 07/11/2022
"Cc the unit rf burner not working, found burner nolt cycling.. unit needs new switch .; ordrng 1 WP3149400 (switch rf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Baltimore, MD 21218
Shane M.
Job Details: 07/11/2022
no show on cx again. waited extra time. talked to cx through ring device.. rescheduled.
We serviced a
KITCHENAID FREEZER
Model KBFO42FTX02
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 07/11/2022
"Cc the unit leaking, units fc drain was clogged. cleared drain and tested unit. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Elizabeth City, NC 27909
Austin D.
Job Details: 07/11/2022
cx compalint the unit is frosting in the freezer. checked the unit and foud that the drain was clogged. this caused a bunch of frost to build up inside of the unit. removed all frost. the frost has now caused the rails to fail and the door switch. parts on order.; ordrng 1 W11445850 (door switch) and 1 WPW10120018 (slide rails) and 1 12002497 (gear)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Fairfax, VA 22033
Christian C.
Job Details: 07/11/2022
Cx complaint after unit was installed water around the house has less pressure. Advised cx that they would need to contact a plumber. Tested unit in service mode no errors. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fairfax, VA 22033
Christian C.
Job Details: 07/11/2022
Cx complaint unit IM is not working and FC section is warm. Inspected unit cx had a thermometer in FC section reading 70 degrees. Both sections warm. Compressor was not running. Turned off cooling from front ui and turned back on. Compressor still not running. Cx had not unplugged unit or power cycled through circuit breaker. Unplugged unit. Power cycled. Compressor came on. Unit is pulling 2.54 amps. RC section evap has a good frost pattern. Copper line slightly corroded and mastic tape slightly errored. FC section evap has no frost pattern and FC evap fan is not working. Needs SS Tech 3 count.; ordrng 1 W10843055 (main control) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11492867 (RC evap) and 1 W11506635 (coupler)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/11/2022
"came out to replace parts on unit , disassembled and replace both controls on unit , calibrated and tested unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Bel Air, MD 21015
Neil H.
Job Details: 07/11/2022
cx complaint fruit and vegtables not lasting as long and cx mentioned the unit seems colder in the rc than should but temp is 38 i moved unit out from wall was pushed back from install elderly couple and cx mentioned that it seems like when temp outside went up in summer seen a change explained that warmer temp outside unit works a little harder to maintain cooling but unit normal.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Herndon, VA 20171
Ezra M.
Job Details: 07/11/2022
"whole unit low cool. evap frozen over again. put unit in diag test 3 (Athena control) defrost did not come on. water pressure decreases when dispensing water. ordering control, evap wire harness and water inlet valve.; ordrng 1 W11546681 (evap harness) and 1 W11546690 (control box) and 1 W11546685 (water valve)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/11/2022
Cx complaint of a loud buzzing noise. Did confirm noise is coming from the dispenser when it is activating. Ordering dispenser and vent assembly.; ordrng 1 W11412300 (Dispenser) and 1 W11414073 (Vent assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 07/11/2022
Cx complaint is that the unit is still leaking since the last repair. Upon arrival I found that the water pressure is still to much and is causing the water to splash over the tub ring. I called TL and spoke Andrew with and explained the findings. He stated that it is a known issue that does not have a repair yet. Upon cx getting the POP to whirlpool the unit is deemed unrepairable. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC3
Near Chantilly, VA 20151
Daniel J.
Job Details: 07/11/2022
unit not powering on tested outlet no 120 checked breaker still no 120 v at washer used extension cable coinnected to outlet in hall way unit powered on checked faults none stored
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Potomac, MD 20854
Julian H.
Job Details: 07/11/2022
"GOT HERE problem with broken lid replaced from preid and working properly; (created new UIS, deleted prior attachment to UisID 166667)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Baltimore, MD 21212
Milton J.
Job Details: 07/11/2022
Cx complaint not making ice. Installed new RH FC Slide and RH Stop. Roller Cab was installed last visit. Tested unit and is now functioning properly. -MJrob
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Manchester, PA 17345
Drew B.
Job Details: 07/11/2022
"replacedd all parts still same thing the unit is buzzing/humming when it tries to sense/agitate, and when shifts to spin successfully it making longer buzzing will need the capacitor for return call cx to reschd W11395618 needed; ordrng 1 W11395618 (capacitor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Marshall, VA 20115
Eric F.
Job Details: 07/11/2022
"Confirmed cx complaint unit not functional. Found wash pump failing, diverter spinning round and round no directing water. Quoted cx for new sump assembley, cx paid 120 diagnostic, going to take 30 days to shop around."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Beaverdam, VA 23015
Thomas B.
Job Details: 07/11/2022
"Cx complaint unit is not working properly inspected unit found cold water valve, shifter, and pulley. Unit is stuck In agitate and the cold water valve is buzzing allowing no water to flow out of cold water side.cx declined service at this time. Cx states she is unable to pay the 120.00 service states nobody told she would have to pay a service call. States she can call in on Wednesday to pay but does not have the money today. ; ordrng 1 W10913953 (actuator) and 1 W10721967 (drive pulley), used 1 W11168740 (Cold valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Goochland, VA 23063
Jerod R.
Job Details: 07/11/2022
resch for tomorrow 1st; schdld next appmnt for 7/12 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, VA 23112
John P.
Job Details: 07/11/2022
Tightened handles on unit found dents on right top side of cabinet cabinet is a non-replaceable part advised CX would need to contact store was unable to get in touch with techline due to closed did submit photos through online portal job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21239
Shane M.
Job Details: 07/11/2022
"cx complaint of 'oil' down left corner & ice is not dispensing. found ice jammed in icebin & cx complaint of 'oil' is grease for the door hinges. just excessive amount, which i told cx this is A GOOD thing. ordering icebin for dispensing issues.; ordrng 1 WPW10558424 (ice bin)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Richmond, VA 23237
Chris B.
Job Details: 07/11/2022
cx complaint unit will not agiatte inspected unit confirmed cx complaint found shifter to be faulty replaced shifter tested unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/11/2022
replaced parts ordered and tested and checked unit. no leaks seen and unit filled and ran and drained as it should. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/11/2022
cx complaint is unit still acts the dsame even after all the parts were replaced. checked codes and foung F2E1 UI Stuck Key and F7E0 Loss Of Power. ran tests and put a few things in on quick wash. put some towels in unit and unit does have a scrap when turning what seems to be coming from stator. will order clutches with new stator and motor as it seems the mags are scrapping together. per codes will replace control as well. as soon as approval is given and parts are in office will schedule.; ordrng 1 W10754158 (Stator Motor) and 1 W10734521 (Clutch) and 1 W10754161 (Rotor) and 1 W10812422 (Control) and 1 w10754448 (Clutch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Richmond, VA 23229
Joseph D.
Job Details: 07/11/2022
"replaced sump, and diverter assembly, tested unit, no error codes or leaking present. diverter quiet. working properly. unit is NOT affected by service pointer regarding heater bushings. Its serial number is out of range and had nickel colored bushings. unit now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Washington, DC 20009
Dustin F.
Job Details: 07/11/2022
"CX Complaint: LEaky DishwasherInspected unit, ran Unit through Service diagnostic cycle visually confirmed Sump Is Leaking around diverter. Also Confirmed Drain Pump has continuity. CX is paying service Fee, and wants to shop around for new unit. Leaving CX quote for repair with CX."
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Dustin F.
Job Details: 07/11/2022
CX unable to provide M/S. CX has sticker card from delivery but unit has no M/S sticker. CX will contact WP for New M/S Sticker so warranty can be verified.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Conway, SC 29527
Jason T.
Job Details: 07/11/2022
"CX complaint, control panel assembly loose on the cabinet, found set screw loose on the cabinet not allowing the panel to align properly with the cabinet. Removed and reset the screw for proper control panel to cabinet alignment, verified all unit functions for proper operation.. working as designed."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/11/2022
verified cx complaint of unit rattling durning operation. disassembled unit and tested by adding one component at a time to reproduce noise. found front panel not secured to cabinet and leaving a gap that rattled. completed reassembly and tested. ran unit for 25 minutes and could not produce noise from complaint. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLO36FTX03
Near Alexandria, VA 22308
Richard B.
Job Details: 07/11/2022
"CX complant. No ice , Inspected unit and found after CX replaced ice maker and optics , Ice maker is missing original bail arm , CX will try and find it and install himself , Otherwise he will call us back charged 120/ RB"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Centreville, VA 20120
Daniel J.
Job Details: 07/11/2022
left three lights out jumped all three than the bottom right light came back on per service pointer ordering 12 led three point lights w11606409; ordrng 12 W11484836 (three point leds)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Richmond, VA 23235
Joseph D.
Job Details: 07/11/2022
"cx complaint of unit making loud grinding noise, did confirm complaint. all fans and air baffle sounds are within spec but the icemaker makes a loud grinding noise upon ejection. must replace icemaker to eliminate excessve noise. explained to cx that even a new perfectly working icemaker and valve will make some noise, but this one is very loud when compared with others. ejecting ice slow.; ordrng 1 W11546935 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Laurel, DE 19956
Michael E.
Job Details: 07/11/2022
Replaced main harness as per previous diagnosis. Tested and still having problem. Ordereing light harness and marking cooktop harness and element for return visit just in case. Cannot rescheduyle due to SO part; ordrng 1 W11172531 (harns-wire)
We serviced a
AMANA REFRIGERATOR
Model ARB8057CSL
Near Reston, VA 20191
Christian C.
Job Details: 07/11/2022
Installed evap harness. Heater came on. Cx paid in full.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QTX03
Near Hyattsville, MD 20782
Dustin F.
Job Details: 07/11/2022
"CX COmplaint: ICe maker not making iceInspected unit, performed diagnostic test via service matters, when jumping L and M during the test to put ice maker into harvest it WOULD not respond. Then Taped door switch and ICe level door while having ice maker calling for ice. Tested voltage between L and M and got 0 volts. Also tested Between L and H and got 15v. Replaced icemaker, Right after replacing and putting power to the unit, ICE maker filled and went through a full cycle. Job Complete, charged CX via card"
We serviced a
KITCHENAID RANGE- ELEC - W/
Model KOCE507ESS11
Near Baltimore, MD 21209
Keith H.
Job Details: 07/11/2022
cx complaoint is mw door sometimes pops open inspected unit tested the door hinges SEEM fine. i tested it and it worked i was able to convince cx to make sure the door closed firmly to combat the weight of door/handle and it should be fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dale City, VA 22193
Robert W.
Job Details: 07/11/2022
CX Complaint is the unit isnt dispensing ICE. Inspected unit and found the seperator door not opening properly pulled seperator and adjusted and tested unit unit is now dispensing ice properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Fairfax Station, VA 22039
Robert W.
Job Details: 07/11/2022
Cx complaint is the FC door panel fell off FC door. Inspected unit and found the FC door itsself is good the door panel has come off inspected door panel and found the holes on panel are stripped out and screws wont secure door in place looked in parts list for new panel and no part for panel. Called techline and explained issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBB00
Near Pikesville, MD 21208
Keith H.
Job Details: 07/11/2022
all gaskets are torn need replacing; ordrng 2 W11368721 (gasket)s and 1 W10436252 (frz door gasket(blk))
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Springfield, VA 22153
Robert W.
Job Details: 07/11/2022
CX complaint is the unit display not working. Inspected unit and found the console is seperating whaich has caused the UI to fail unit is getting good power UI isnt displaying anything. Ordering Console and UI; ordrng 1 W11460908 (Console) and 1 W11460962 (UI)
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near Fairfield, PA 17320
Bernard M.
Job Details: 07/11/2022
"Cx complaint unit makes noise while spinning. Ran on normal cycle and could hear screeching noise below. Accessed and removed drum and found the idler pulley bearings are tight causing the noise. Rollers checked OK. Ordering idler pulley, once part is in contact cx to reschedule. Cx paid for full repair.; ordrng 1 W10837240 (idler pulley)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Rockville, MD 20852
Julian H.
Job Details: 07/11/2022
CX complaint about broken baffle to replace baffles on this model drum and tub have to be taken apart is almost like doing a tub replacement job 2 TECHS 2 COUNTS GAVE CX A QUOTE AND WILL CALL US BACK IF DECIDED TO GO WITH REPAIR; ordrng 1 2TECHS (STACKED UNIT 2 COUNTS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW4
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 07/11/2022
"CC the rh door falling.. bottom of rh door broken and falling off hinge.. the plastic had hairline crack, when opening door it failed..; ordrng 1 LW10353181 (rh door)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Arlington, VA 22207
Jason A.
Job Details: 07/11/2022
CX complaint FRIGE no cool. Replaced RC evap & check for leaks. Ran vac & filled with 4.50 OZ R134. Good frost pattern & pressures. 1.54W test 38 100% > JJ
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/11/2022
"Cx complaint is unit not responding. Tested inspected and verifed complaint. Found the UI not responding. Finally got console into diag mode and unit was displaying f6e2 error code for communication fault. Quoted cx for a new console (saved quote). Cx paid sercive call . if cx calls in to continue repair, W11294861 (console) is needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/11/2022
"cx complaint f8e4 , found leak at valve connection, fitting cross threaded, replaced valve from truck stock, reseated fitting, reinstalled unit,tested all opos ok, reordering for rtruck stock; ordrng 1 W11434044 (valve), used 1 W11434044 (valve) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Chester, MD 21619
Alexander W.
Job Details: 07/11/2022
CX stated unit is just randomly shutting off tested inspected but cannot verify cx complaint unplugged pantry UI to test if that is the issue if it is not the issue CX to call back if unit does the same thing and cx to leave unit the way it is so we can verify what is happening. cx paid service call in full by CC job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/11/2022
cx complaint is after the last repair unit doesnt want to drain she thinks. said a F9E1 code would come on at the back of the cycle. canceled and herd water draining down sink. started a cycle to fill and run a bit then try to drain. unit had codes FAE2 F9E1 cleared codes and did see when unit was pulled out and drain hose pulled through the drain loop was not put back in and hose went straight down. tested unit again to see how unit ran.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHW01
Near Lewes, DE 19958
Andrew W.
Job Details: 07/11/2022
"Per prior diagnosis, replaced control and thermistor. tested new thermistor. put unit into test mode and verified component activations with new control. unit is working as designed. job complete"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Abingdon, MD 21009
Neil H.
Job Details: 07/11/2022
"cx complaint the rear left and right end burners light good sometimes and will click once others and not light spark harness needed unit will have to be lifted to remove to access the unit to replace 2nd tech needed to safely remove unit.; ordrng 1 W11381267 (Assembly, Valve Manifold (left Front And Left Rear)) and 1 W11381269 (Assembly, Valve Manifold (center Front And Center Rear)) and 1 W11378578 ( Assembly, Valve Manifold (right Front And Right Rear)) and 1 W11344433 (Switch, Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Millsboro, DE 19966
Andrew W.
Job Details: 07/11/2022
per special project s code s17304 replaced heater element. tested unit and unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Culpeper, VA 22701
Eric F.
Job Details: 07/11/2022
"Cx had a recording of the evap fan making a buzzing noise. Ran diagnostic mode on unit, could not replicate noise. Instructed cx to call back if it reoccurs."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Perryville, MD 21903
Alexander W.
Job Details: 07/11/2022
"Cx stated unit is making knocking sound intermittently and door not shutting staying shut. Tested inspected and verified cx complaint found roller wheels are defective flat spots on both. Found door not shutting is due to door catch being defective but also ordering strike just in case. Ordering door catch, strike, and roller kit. Cannot reached at this time due to SO parts; ordrng 1 WPW10610880 (Door catch) and 1 WP3403431 (Strike) and 1 349241T (Roller kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS0
Near Washington, DC 20007
Shawn D.
Job Details: 07/11/2022
arrived cx walked outside and she said she tried canceling unit started making ice again. gave her card and told her to call us back if stops again
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near White Hall, MD 21161
Neil H.
Job Details: 07/11/2022
no work performed cx is going to call and find out about there ext. warranty and will have them dispatch call.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Washington, DC 20007
Shawn D.
Job Details: 07/11/2022
cx complaint fridge and freezer lights flickering. inspected unit and confirmed both section leds flickering. unplugged freezer and fridge dimmed down and all 4 are still lit but dim i believe freezer led is the issue. replaced freezer led and now both section leds are working great. collected payment for replacing the freezer led and told cx to keep an eye on unit incase fridge side led goes bad to. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mount Airy, MD 21771
Justin S.
Job Details: 07/11/2022
replaced the adjuster kit and tested. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 07/11/2022
"Cc the unit not heating, found the units element connection loose. reconnected and tested unit.. job complete"
We serviced a
JENNAIR RANGE
Model JED3536GB01
Near Pasadena, MD 21122
Andrew H.
Job Details: 07/11/2022
Playing it's up top as cracked. I opened up cooktop and checked and found cooktop cracked the whole center. Part is defective reordering cooktop; ordrng 1 W11476214 (Cooktop REORDER)
We serviced a
WHIRLPOOL ICE MAKER
Model WRF560SEHZ00
Near Parkville, MD 21234
Milton J.
Job Details: 07/11/2022
"CX complaint unit still intermittenly making ice. Checked ice maker and was in the middle of cycle. Jumped and ice maker completed and dropped ice. CX said she repeatedly finds the ice maker bail arm up which is off without having been turned off. Also found the FC door is leaking forwardat the top and tight at the bottom. Possibly not engaging switch fully. Ordering Ice Maker, LH FC Slide, RH FC Slide and going ask MR when flat washers he recommends to pad out the bottom bracket if nessissary. -MJrob; ordrng 1 WPW10397636 (LH FC Slide) and 1 WPW10397635 (RH FC Slide) and 1 W11542654 (Ice Maker) and 6 123456789 (Flat Washer)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Walkersville, MD 21793
Justin S.
Job Details: 07/11/2022
replaced auger motor and tested. the unit is now dispensing both cubed and crushed ice every time. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Earlysville, VA 22936
Kyle A.
Job Details: 07/11/2022
Installed control and tested unit and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Frederick, MD 21701
Justin S.
Job Details: 07/11/2022
replaced the console and verified mod serial number. ran the diagnostic cycle. the unit is spinning blowing and heating without any odd noises. the console makes noise. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 07/11/2022
"Cc the unit leaking and making noise .. found the unit units agitator bolt loose, tightened and tested ,.. when drainning ypou couldnt hear the water drain. lifted unp two inches and you could hear it. hose was only 4-6in in pipe. stand pipe clogged , causing leak. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Littlestown, PA 17340
Marc M.
Job Details: 07/11/2022
cx complaint unit not producing ice. upon arrival found went to place unit into diagnostic entry and found that the user interface was completely non responsive. disconnected ui and removed the plastic cover to find visible discoloration at the core and the part being hot to touch. reinstalled ui until parts can be ordered and unit did restore power. checked diag and found in test 56 the unit showed also an E5 error. ran test 57 and unti ended on 01 designation. ran test 45 and unit filled. icemaker sounded noticeably slow and struggling to run. unti will need icemaker and user interface. would encourage return visit to involve clearing the fill tube of any ice during the replacment of the icemaker.; ordrng 1 W11387387 (user interface) and 1 W11579560 (icemaker rc)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01
Near Falmouth, VA 22405
Tanner B.
Job Details: 07/11/2022
Cc the unit not sealing at top lh corner of rc.. bottom rh lower corner of frame damaged causing the door not to seal and condensation to build up . contatcted wpl techline/ tradecare and sr is on file. sent over to PEX. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Spring Grove, PA 17362
Marc M.
Job Details: 07/11/2022
parts not sent. contacted office and confirmed part availability. scheduling cx for thrusday 14.; schdld next appmnt for 7/14 THU !
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Sykesville, MD 21784
Brian R.
Job Details: 07/11/2022
came out and replaced parts ordered. ran unit through tests and then quick wash and drain and spin. unit ran as it should and checked. job complete.