We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fredericksburg, VA 22405
Robert W.
Job Details:
07/18/2023
"Cx Complaint is the unit isnt washing, Inspected unit and found error for vent ran unit in diag and found unit is filling but motor is just buzzing not pumping any water vent is ohming out of range. Ordering vent and will use motor on return.; ordrng 1 W11649995 (Vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hertford, NC 27944
Branden R.
Job Details:
07/18/2023
"cx complaint unit not cooling , checked unit all fans running as designed but not a full frost pattern . disassembled and checked compressor found compressor starting at 6 amps and slowly dropping to .51 as unit was running i checked control and no sticker . control checks good . before leaving checked compressor once more and compressor was running at .38 amps when i was leaving the house . ordering SS for repair .; ordrng 1 W11580057 (compressor) and 1 W11109499 (dryer) and 1 W11546692 (evap) and 1 W11650661 (evap heater assembly) and 1 SSTECH (SS TECH) and 1 LOOKLOOK (LOOK LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Arlington, VA 22207
Lloyd B.
Job Details:
07/18/2023
Cx complained of a leak. Inspected the unit and could not duplicate the leak or find signs of a leak. Cx showed and described where the occasional leak comes from. Poured soap in the dispenser and ran diagnostics and it did not leak nor was there any error codes. Tightened the nut on the float assy and checked for gasket tears. Made sure the lower spary arm wasn't cracked. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Catonsville, MD 21228
Marc M.
Job Details:
07/18/2023
"cx complaint unit not illuminating the rc leds. inspcted and found failed fc led. replaced with pre id parts and tested unit. unit now checks good. also disassembled the dispenser fascia to address the sticky paddle, but this is a result of dispensing ice into full cups of soda, the soda then splashing and drying on the paddle and causing the paddel to stick. this is cx use error and will not be covered under its own service if needed again."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Manassas, VA 20112
Demonte S.
Job Details:
07/18/2023
Installed the Water Reservoir & Zip Ties. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Salisbury, MD 21804
Frederick R.
Job Details:
07/18/2023
"CX complaint is WM noise. Found oil leaking from gearcase into splutch. Replace gearcase and splutch per prior tech diagnosis. Also replaced belt from VS. After repair I calirated and retested unit. WM is now working properly. Job is complete; ordrng 1 W11239857 (belt FRVS), used 1 W11239857 (BELT FRVS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bowie, MD 20720
Dustin F.
Job Details:
07/18/2023
"Cx complaint: unit door swings open.Inspected unit, confirmed CX complaint. found hinge slipped out of spring. readjusted hinge and tested unit, unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Stafford, VA 22556
Thomas B.
Job Details:
07/18/2023
"Heating issues ordering element and fuses ; ordrng 1 W10900067 (cutoff-tml) and 1 279838 (element,heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CHIZ04
Near Lancaster, PA 17602
Justin L.
Job Details:
07/18/2023
Cx complaint alcohol smell coming from unit and had to go to a hotel to escape it. Was able to access unit and verify model and serial. Unable to smell anything. Took a product temp in fc and found product temp of 1F. All food frozen solid. Contactced techline and spoke to ED SR#7736887047 unit operating as designed no further work needed
We serviced a
AMANA WASHER
Model NED4655EW1
Near Gloucester, VA 23061
Orbie
Job Details:
07/18/2023
"checked unit, found motor moved foward a little. adjusted motor. unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Round Hill, VA 20141
Ricky E.
Job Details:
07/18/2023
"customer stated that the unit wasnt reinstalled straight after last service... reinstalled unit, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Harrisburg, PA 17111
Cody H.
Job Details:
07/18/2023
cx complains unit is building up with frost in FC. found unit FC gasket appears to be making good seal but unit still has warm air entering FC. ordering FC gasket and rtv sealant to be used on return visit. Return to be scheduled by office when all parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 WPW10714545 (gasket) and 2 675659 (sealant)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falling Waters, WV 25419
Ken M.
Job Details:
07/18/2023
"Customer complaint is that the unit would not stop running on a load of underwear. Checked for stored error codes and found none. Ran test cycle and the unit stopped filling on its own, but became unstable during spin. Cabinet is level and the suspension was just replaced. There is wobble in the top of the basket, basket is out of round. This has put strain on the gearcase, causing the gearcase to start grinding when spinning. Contacted tech support with findings. Determined need to replace the basket, gearcase, actuator, splutch, and control. SR # 7736885451.; ordrng 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley) and 1 W11399433 (control) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW04
Near Huntingtown, MD 20639
Shane B.
Job Details:
07/18/2023
cx complaint is the unit not cooling properly. cx said at times temp will rise and things will thaw then unit will begin cooling again. i found unit set to recomended temps. my prob shows -8. evap fan is running quietly and compressor is puling 1amp. ordering control board and thermistor. schedule when apporved and when parts are available.; ordrng 1 W11580519 (control board) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
07/18/2023
Cx complaint unit leaks. When arrived check all around unit found water marks and found none. Ran 2 test cycles and inspected all around and underneath and found no leaks. No parts are needed at this time. Unit runs as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Herndon, VA 20170
Richard B.
Job Details:
07/18/2023
"CX complant. Things freezing in fresh food section. Installed new FF thermister . Adjusted temp 1 degree cooler to 38. CX will monitor. Job completed, RB"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP03
Near McLean, VA 22101
Jason A.
Job Details:
07/18/2023
"CX complaint MW+O F2E1 error code. Replaced inner + outer door, harness, arm. Test door for proper operation. Test MW & oven heats > JJ; ordrng 1 W11236885 (Console UI SS)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Richard B.
Job Details:
07/18/2023
"CX complant. Oven dosent get hot enough. Prior diagnosis found unit needs temp sensor. Installed sensor and did a 350 preheat , Calibrated unit to zero and unit reached 350 . Actual temp was 360 , Adjusted with calibrate. Job completed. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Mount Airy, MD 21771
Brian R.
Job Details:
07/18/2023
replaced parts ordered and ran dlms as well as auto test. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Gloucester, VA 23061
Orbie
Job Details:
07/18/2023
replaced icemaker. cx advised me of very very low water pressure to the house. turned icemaker water up half turn. advised cx to monitor operation and to call back if needed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Westminster, MD 21157
Brian R.
Job Details:
07/18/2023
cx complaint is the bottom plate broke some how. wash plate has a hole in it. ran a dlme cycle then auto test to see how unti ran and sounded. unit tested and ran quiet through all functions. only thing unit needs is washplate. as soon as part is in office will schedule.; ordrng 1 W10902814 (WashPlate)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Frankford, DE 19945
Michael E.
Job Details:
07/18/2023
"Replaced manifold as per previous diagnosis. Tested unit and it was still doing same thing. Called WPTL and while on phone i found that the switch for rear left looked locked in but wqas not fully in position. I corrected this, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Upper Marlboro, MD 20774
Sherwood
Job Details:
07/18/2023
cx complaint f9e1. arrived put unit into service diag. got fae2. dw is draining no f9e1 error code. ordering vent and control to fix fae2 error code.; ordrng 1 W11414073 (vent) and 1 W11410062 (control)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Harrisburg, PA 17112
Cody H.
Job Details:
07/18/2023
CX complains unit will not select cycle. knob is not functioning. Found unit timer has failed and will need replaced. Called trade care to get part xparted. CX to schedule with office when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11566735 (timer) and 1 W11675852 (knob)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Martinsburg, WV 25403
Ken M.
Job Details:
07/18/2023
"Customer complaint is that the oven does not work. Cooktop burners tested and are working properly. Bake tested and could hear ignitions and smell gas, but the burner did not light. Inspection of the burner found the connector for the spark wire was loose and fell off the ignitor. Connecotr tightened and reinstalled on the ignitor. Bake and broil tested and are working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
07/18/2023
"cx complaint settings not working, checked unit found u.i not accepting selections, console peeled allowing moiture to enter u.i, replaced console and u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWX700XL2
Near Bowie, MD 20715
Dustin F.
Job Details:
07/18/2023
"Replaced cold water valve per previous tech, calibrated and tested unit, while spinning heard grinding noise. inspected under carriage. found Gearcase leaking oil all over underneath unit. ordering Gearcase,motor,clutch kit,belt,actuator,capacitor,washplate.; ordrng 1 W11454372 (gearcase) and 1 W10832724 (motor) and 1 W10721967 (clutch kit) and 1 WPW10006384 (belt) and 1 WPW10006355 (actuator) and 1 W11395618 (capacitor) and 1 WPW10553968 (washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Baltimore, MD 21212
Emmanuel R.
Job Details:
07/18/2023
"Cs unit is leaking water , couldnt confirm complaint. Water valve and water line not leaking. I did notice floor was severly out of level , if drip pan filled up it might leak over the side but i have my moister meter and it read 5.5% moister under the fridge low. I followed moister and found high moister 22% under the cabinets near the east wall of the house on the extension.Potentially leaking from home. Advised to have someone level the floor to rule out fridge and call a siding/roofer/or foundation proffesional. Unit is working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Bowie, MD 20721
Dustin F.
Job Details:
07/18/2023
"CX complaint: lightbulb went out after usingInspected unit, confirmed CX complaint. Found Control sending 0 volts when calling for light on to bulb housing. Unit needs new control and bulb to complete repair.; ordrng 1 W11552018 (Control board) and 1 8206232A (Light bulb) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS3
Near Baltimore, MD 21206
Emmanuel R.
Job Details:
07/18/2023
"Cs outer glass has frayed and gas leaking, Confirmed complaint. Found the gas leaking from a loose gas line to the regulator. Tighten nut and stopped the leak. Also inner glass pre-id, unit needs outter glass.Spoke with safety they will ship one to her. Outer glass for oven door ordered by WP.; ordrng 1 W11459730 (outer glass)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/18/2023
Cx complaint is that the unit is freezing stuff in the RC section. Upon arrival I found that the unit temps in the RC are currently at 37 degrees. I found that the air gap was covered on much of the shelf surface. I also found that the RH door gasket has separated at both flaps. I also entered into diag and looked at all of the thermistor readings. I found that all of the readings are within expectations. I am ordering the gasket. Plesae contact cx when the parts are available to schedule the return visit.; ordrng 1 W10917312 (Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Frankford, DE 19945
Michael E.
Job Details:
07/18/2023
"CX complaint: no heat in oven. Tested and verified complaint. Spark module is putting out 54 vac regarless of bake or broil being on or off. Replaced spark module, adjusted air shutters for 1st spark ignition and adjusted cooktop flames. Tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Fredericksburg, VA 22405
Robert W.
Job Details:
07/18/2023
Cx Complaint is the unit is not working Inspected unti and found the display having issues the connections are good was able to get into diag found error for control and UI also found the door switch Unit will need Control UI and door switch. UI is NLA advise CX to contact warranty company to see what they want to do.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Boyds, MD 20841
Julian H.
Job Details:
07/18/2023
GOT HERE tried to remove wash plate & didnt move need to drill wash plate in order to replace parts gearcase leaking oil unable to removed it need all the parts to be used on return set appt w office for next Monday 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W10752283 (washplate)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/18/2023
Cx complaint is that the unit is making loud noise when spinning. Upon arrival I found that the tub/basket is sagging towards the RH corner. I inspected the suspension and found it to be weak on that side. I am ordering the suspension kit. I was able to set the return visit for Friday 7/21 AM preference; ordrng 1 W11130362 (Suspension)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Clarksburg, MD 20871
Julian H.
Job Details:
07/18/2023
CX complaint about unit not starting b4 that was not heating & presenting AF error inspected no operation from console went to terminal block found L1 to ground 120vac L2 to ground 120vac & N to ground 115vac unit has a bad neutral from power supply CX must hire an electrician CX PIF THRU APP
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Steelton, PA 17113
Andrew S.
Job Details:
07/18/2023
Cx complaint is that the unit is still throwing a F9E1 error code since the last repair. Upon arrival I verified the error code. I then ran the diag test and found that the unit was able to complete the diag cycle. I then tipped the unit back and inspected the harness and drain pump and found that the connector at the pump was not secured. The locking tab that holds the connector to the pump is wore down and is not latching properly allowing the wire to come out of the pump. I am ordering the lower harness. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11643701 (Lower Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Williamsburg, VA 23188
Lucas R.
Job Details:
07/18/2023
"cx complaint no cool in ff, checked unit found heavy moisture, return ducts frozen, further inspection found cabinet seperating from liner in bottom of FF, called techline spoke with Rob, sent pics, unit sent for review, sr7736884782, advised cx whirlpool will contact within 3-5 business days with resolution."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Harrisburg, PA 17111
Andrew S.
Job Details:
07/18/2023
"Per previous tech I was able to access areplace the motr, blower and leveling legs. I then tested the unit and verified that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabeth City, NC 27909
Branden R.
Job Details:
07/18/2023
cx complaint unit not making ice and bin has block of ice in it . checked unit and found small hairline crack in ice maker where thermistor sits on the bottom of ice maker allowing water to fill bin . replaced with pre id ice maker and tested unit is now running as designed .
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Round Hill, VA 20141
Ricky E.
Job Details:
07/18/2023
"customer stated that the units burners were too high on low settings... adjusted the burners on low, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Chesterfield, VA 23832
Chris B.
Job Details:
07/18/2023
cx comp unit will not make ice insp unit conf cx comp found im stuck halfway threw cycle and will not return to home unit will need ice maker to complete repair; ordrng 1 W10882923 (IM kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
07/18/2023
Replaced panel unit tested and is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Richmond, VA 23237
Chris B.
Job Details:
07/18/2023
cx comp unit will not wash dishes insp unit conf cx comp found unit will fill with watewr then stop unit will need sump to completet repair; ordrng 1 W11025157 (sump)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Huntingtown, MD 20639
Shawn D.
Job Details:
07/18/2023
unplugged fridge replaced freezer doorswitch then plugged back in and tested and light now works. unit is good to go
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Richmond, VA 23224
Chris B.
Job Details:
07/18/2023
cx comp unit bake will not heat in sp unit conf cx comp found ignitor not lighting replaced ignitor tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Virginia Beach, VA 23455
Carl A.
Job Details:
07/18/2023
"cx complaint of unit not making ice ,tested unit in diag to find no repsones from icemaker and alos notice that fill tube was froszen over,thawed fill tub and replaced icemaker tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23224
Chris B.
Job Details:
07/18/2023
replaced chute door and filter head tested insp for leaks unit wroking as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Silver Spring, MD 20901
Israel R.
Job Details:
07/18/2023
"Customer complaint unit is not freezing ice cream is not making ice and is warmed. I found the refrigerator is warm in the 50 and the refrigerator in the 20s. I found the unit is overfrosting in the evap and is leaking dye. a lot of dye. After reading the notes last SS did not replace evap or compressor he just did a flush. Unit is still leaking from the evap i found more dye ther is dye on the coils. Rerodering compressor, dryer, coupler and evaporator. Please send shop job becaseu customer is not happy about paying again when we shpould of replaced the parts we ordered last time. parts are in stock. collected 120; ordrng 1 W11457263 (evaporator) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
07/18/2023
"replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Stewartstown, PA 17363
Fred G.
Job Details:
07/18/2023
I found the leveling leg adjuster just came out of the roller assy. I was able reinstall it and found leveling roller now rolls and can be adjusted. unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Midlothian, VA 23112
John P.
Job Details:
07/18/2023
"CX complaint unit not working checked unit found wire not seated on control, seated wire tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Charlottesville, VA 22903
Eric F.
Job Details:
07/18/2023
"Confirmed cx complaint unit not cooling properly. Found restriction on evaporator, ice block built up around top of evap. Cx paid 120 diagnostic, going to shop for a new unit, does not want to engage in sealed system repair."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Quinton, VA 23141
Lucas R.
Job Details:
07/18/2023
"replaced switch, tested, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KHMS2056SSS0
Near Manassas, VA 20112
Demonte S.
Job Details:
07/18/2023
"Inspected the unit. Found that the cx is saying that the Display Screen keeps beeping then it will blank out. Checked the voltage to the unit. I'm getting 122.1 Volts. Made sure all connections are fully plugged in. Unit will need the Main Control Board = WP8206493 , Display Board = WPW10143962, Display Screen = WPW10391271 & Control Panel = WP8206635. Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order all 4 parts. Do t go without parts."
We serviced a
KITCHENAID OVEN
Model KSEG950ESS0
Near Richmond, VA 23235
Chris B.
Job Details:
07/18/2023
replaced control tested unit collcecdt 110 sc cc
We serviced a
AMANA DRYER
Model NED4655EW1
Near College Park, MD 20740
Israel R.
Job Details:
07/18/2023
Customer stated they called the tenant and they have the dog out and they are not home so we need to reschdeule. I put it for 7/21/23 Friday.; schdld next appmnt for 7/21 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Richmond, VA 23236
John P.
Job Details:
07/18/2023
Upon arrival explained CX service call and labor CX declined service at this time.
We serviced a
MAYTAG RANGE
Model MER4600LS2
Near Gaithersburg, MD 20877
Julian H.
Job Details:
07/18/2023
replaced parts & working
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Parkville, MD 21234
Emmanuel R.
Job Details:
07/18/2023
"Cs unit is not powering on and shows f5 code, confirmed complaint. I found the control is unresponive , when you plug it in f5 flashes one time and shuts down and it repeats over and over. You can hit the power button and it will power up but then f5 and shuts down. Control LED light flashing erractic, Software issue in the control. Orderign control and UI, also returning with lid lock.; ordrng 1 W11400681 (control) and 1 W11112656 (UI)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gaithersburg, MD 20877
Julian H.
Job Details:
07/18/2023
replaced parts & working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS
Near Richmond, VA 23225
Chris B.
Job Details:
07/18/2023
ordered just sump by mistake reordering sump assembly cx went to walk dog reason for not getting ticket sighned did call cx to inform of situation; ordrng 1 W11085683 (sump)
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Waldorf, MD 20602
Shane B.
Job Details:
07/18/2023
"cx complaint is the unit making a loud 'whoop whoop' noise. cx said its shakes around. i found no saved codes. ran servce cycle with no issues. suspension feels fine and basket spins freely by hand. i found unit was not level, its leaning a little rearwards. i leveled unit. inspected under unit. slider is not damaged, no signs of binding on clutch or stator, rotor is tight. ran calibration and advised cx on loading/cycle selection. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23222
Chris B.
Job Details:
07/18/2023
cx comp unit will not wash insp unit conf cx comp found wire not seated on control seated wire tested calibrated unit wroking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details:
07/18/2023
"cx complaint unit leaks bad and floor is buckling. inspected unit then chcked for codes and had f2e1. ran service cycle at the end of cycle before draining unit started leaking bad out the right side ofthe front of door, noticed lower spray arm is not roatating at all. gave cx quote for new sump and possible needing the spray arm. grabbed pre id sump and installed it and tested and ran service cycle and unit statted leaking through float pretty bad but not out the door this time so tighten float and leak stopped. ran normal opps and unit started leaking bad out the front left anfd right front at different times now. unit needs lower spray arm also part is instock so rescheudled cx paid in full; ordrng 1 W10837249 (spray arm 40.00)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Richmond, VA 23233
Joseph D.
Job Details:
07/18/2023
Unit never made ice. Installed today. Unit without proper power from main pcb to icemaker. Icemaker only getting 49 volts ac. Must replace main pcb when available. Ordering part. Jhensley13agmail.com ; rqstng P&A on 1 W11580234 (Main pcb)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lemoyne, PA 17043
Andrew S.
Job Details:
07/18/2023
Per previous diag I was able to access and replace the main harness and the idler and belt. i then tested the unit and found that the unit is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23236
John P.
Job Details:
07/18/2023
Installed gearcase calibrated tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Newport News, VA 23602
Justin W.
Job Details:
07/18/2023
replaced control and ui returning parts for core. tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23238
Joseph D.
Job Details:
07/18/2023
Replaced failed brake band on hinge to eliminate door from falling unit working properly
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Martinsburg, WV 25404
Ken M.
Job Details:
07/18/2023
"Customer complaint is that the unit arrived with a broken front door. Visual inspection confirmed front glass panel damaged. Door front and badge replaced. Unable to test unit, no power hookup available, cord not installed. Small pieces of glass have gotten stuck in the hinges. Tried to shake the glass free with the hinges removed, but the pieces are stuck in the hinge lubricant. Ordering hinges.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sparks Glencoe, MD 21152
Drew B.
Job Details:
07/18/2023
cx complaint that unit. the unit thawing and itrems arent as cold as they should be in both compartments they do have the extended wrrnty.... i informed cx they needed. to call extended wrrnty (EPIC) to have new ticket sent over. and also foudn ice on fc evap again and the fan making noise hitting the ice. but will requireparts....call when new ticket sent over.; ordrng 1 WPW10675033 (control 4@trb)
We serviced a
JENN-AIR MICROWAVE
Model JMW2427LL00
Near Monrovia, MD 21770
Ricardo S.
Job Details:
07/18/2023
"Cx complains that the unit not closing properly, inspected unit,the switch on the left side not making a good contact, so i made an door adjusment on the hinges.. unit tested several times with cx and works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Richmond, VA 23229
Joseph D.
Job Details:
07/18/2023
customer complaint frosting freezer confirmed complaint verified function of heater and sealed seam along bottom of door with silicone adjusted gasket unit ceiling and heating properly working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Round Hill, VA 20141
Ricky E.
Job Details:
07/18/2023
"customer stated that the unit right side gasket had torn... verified issue and replaced the gasket, also heated the other gasket to prevent the isse, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model Kdpe234gps0
Near Midlothian, VA 23113
Joseph D.
Job Details:
07/18/2023
Replaced failed harness with defect in connection to door latch unit now working as designed to know other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Winchester, VA 22602
Ezra M.
Job Details:
07/18/2023
fc full of frost. found door was not shutting properly. steamed out ice. got door to close properly. fc light switch not operating properly. will need switch.; ordrng 1 W11445850 (fc door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Glen Allen, VA 23059
Chris B.
Job Details:
07/18/2023
cx comp unit will not defrost insp unit found when in test 3 found 3 bars found therm at 35k in block of ice found unit will manual defrost unit will need control and UI; ordrng 1 W11558182 (control) and 1 W11518204 (UI)
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near Fairfax, VA 22032
Christian C.
Job Details:
07/18/2023
Installed control for upper oven (left control when looking at front of unit. Tested unit. Error still persists. Ordering control for lower oven and console.; ordrng 1 W11453883 (console) and 1 W11448962 (control (right))
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23223
Chris B.
Job Details:
07/18/2023
tested drain pump threw pink and white wire at control found 19.6k ohms and 120v at white and black no green light flashing on control replaced control tested calibrated unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ08
Near Lancaster, PA 17601
Sal R.
Job Details:
07/18/2023
"CX complai t is that the unti is not cooling and making a loud buzzing sound. I found that both the FC & RC is at 75 degrees with no air flow. i found that the compressor is buzzing every 90 sec . Unit has a seezed R600a compressor . I am ordeirng 1 comressor , 1 drier filter , and all accompanied couplings. I spoke to parts ordering, all parts are avalible. A return date has been set for 7/21.; ordrng 1 W11504447 (coupling) and 1 W11504445 (coupling) and 1 W11109499 (drier filter) and 1 W11557425 (compressor) and 1 W11504416 (coupling) and 1 W11504431 (coupling) and 1 W11506621 (coupling) and 2 W11506635 (Access valvw)s and 1 2callcount (2 call count) and 1 LOKRING (LOKRING) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Ellicott City, MD 21042
Marc M.
Job Details:
07/18/2023
"cx complaint unit showing f8e4. inspected and found no tears in gasket, no cracks in tub (cheked all corners), no leaks within the inner door panel, heater is updated and no leaks found there. did find however that the inlet valve had a small amount of water corrosion beneath it as if the valve or supply hose had been leaking. but after auto test cycle and mutliple times of filling and draining unit, it does not appear to be actively leaking now. without being able to replicate issue, instructed cx to closely monitor and call back if f8e4 returns."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near East Petersburg, PA 17520
Sal R.
Job Details:
07/18/2023
I was able to access and pick up the data logger. Please send results to diagnosing tech for him to reach out to CX .; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Richmond, VA 23236
John P.
Job Details:
07/18/2023
Installed valve only for o find orfices obstructed ; ordrng 1 W11160344 (Orfice) and 2 W11160345 (Orfice)s and 1 W11160347 (Orfice) and 1 W11160346 (Orfice) and 1 W10342662 (Orfice) and 1 W10342661 (Orfice) and 1 W10292293 (Orfice)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Lancaster, PA 17603
Justin L.
Job Details:
07/18/2023
Cx complaint lef front switch never cycles. Was able to access unit and verify concern. Changed part with pre-id and tested unit now operates as designed no further work needed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Nottingham, MD 21236
Emmanuel R.
Job Details:
07/18/2023
"Cs unit is making a squealing noisse, confimred complaint. I foiuind the bearing on the wheels and idler are worn making a squealing noise. Replaced 2 wheels,idler with belt. dryer kit. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Middletown, DE 19709
Taylor F.
Job Details:
07/18/2023
Cx complaint is unit has condensation on control panel and shelves of unit. Tested inspected and verified complaint. Found a significant air leak at the cabinet on the bottom corner. Installed silicone in gap to stop air leak. Also unit is in a garage that is insulated but not conditioned. This also might be contributing to the condensation issue. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Camden, NC 27921
Branden R.
Job Details:
07/18/2023
"came out to replace all parts on unit , disassembled and replaced all parts needed for repair . tested and unit is now running as designed ."
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM09
Near Rohrerstown, PA 17603
Justin L.
Job Details:
07/18/2023
Cx complaint gasket warped allowing warm air into unit. Was able to access unit and heat and seat gasket to fit. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Woodbine, MD 21797
Marc M.
Job Details:
07/18/2023
installed evap and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged with 4.2 oz of 134a and tested. unit developed full frost pattern on evap. unit now checks good.
We serviced a
MAYTAG RANGE
Model MGR6600FW1
Near New Providence, PA 17560
Justin L.
Job Details:
07/18/2023
Was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Frankford, DE 19945
Michael E.
Job Details:
07/18/2023
CX complaint: vibration sound. Tested and verified complaint. I( found it was a copper line vibrating against frame. I corrected this and tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS02
Near Crozet, VA 22932
Eric F.
Job Details:
07/18/2023
"Confirmed cx complaint unit not heating on bake function on lower bake cavity, control displaying 'feature not available'. Replaced control with pre-id'd part, tested unit, unit not heating up initially, takes 5 minutes for valve to actuate and allow gas into compartment. Quoted cx for valve and ignitor. cx paid in full. Re-ordering control in the event that the new one is damaged by the valve.; ordrng 1 WPW10518493 (valve-gas) and 1 W11596211 (ignitor) and 1 WPW10365423 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Midlothian, VA 23114
Joseph D.
Job Details:
07/18/2023
Slycm1@gmail.com found unit with ice buildup on icebox fan found heater working but adjusted it's cycle to run more often you now working properly and silent
We serviced a
WHIRLPOOL DRYER
Model MDE5500AYW
Near Poquoson, VA 23662
Justin W.
Job Details:
07/18/2023
replaced 2 back rollers and tensioner pulley. when going to test found unit did not have power to it.. cx turned power on to unit. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Ashburn, VA 20147
Richard B.
Job Details:
07/18/2023
"CX complant. After last repair , Soda exploded and pitcher of lemonade froze on top shelf. Inspected unit and found several things blocking back of shelves on top and second shelf but temps were still below 37. Installed new FF thermister and after installing , the damper closed . Indicating a faulty thermister. Job completed, RB"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Round Hill, VA 20141
Ricky E.
Job Details:
07/18/2023
"customer stated that the lower oven lamps were out... unable to remove lamp cover without breakage, but can visually see a burnt bulb... will order and replace the lamp assys... also the hole that the oven sits in is too small for the oven, so the oven will not sit back fully...; ordrng 2 W11292252 (light-oven)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Ashburn, VA 20148
Richard B.
Job Details:
07/18/2023
"CX complant. Water flow is slow, Inspected unit and ice cubes are smaller than should be as well as water flow is slow. Found unit needs inlet valve as well as filter head. Further work needed. RB; ordrng 1 W11482025 (valve) and 1 W11482384 (head)"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Falls Church, VA 22043
Lloyd B.
Job Details:
07/18/2023
"Cx complained the unit did not heat. Inspected the unit and found that the door switch on the right side was not being hit. I was able to move the whole switch assy forward and tested and when the door closes, hits the switch and heats. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rosedale, MD 21237
Emmanuel R.
Job Details:
07/18/2023
"Cs unit is not draining, confirmed complaint.I found the fins of the drain pump are restricted by a piece of plastic. Removed debri and tested unit.No error codes , diag. cycle completed.Unit is now working properly."