Service History 377 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 07/18/2023

"Replaced control and valve, recalibrated and ran auto test, test completed without issues. unit checks good"

We serviced a

WHIRLPOOL COOKTOP

Model WFE535S0LS2

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 07/18/2023

Cx complaint the RF burner gets too hot. Inspected and found the cooktop hgad cracked du to heat stress. Turned on the RF burner and it would stay on the highest setting while turning the knob to medium or high. Removed back panel and found the switch defective. As a result of the switch being unadjustable and staying on high the cooktop had fragmented. Ordering switch and set return for 7/24. Office will contact cx with time frame; ordrng 1 WPW10434452 (RF switch)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Falls Church, Virginia 22042

Lloyd B.

Job Details: 07/18/2023

"Cx complained unit did not heat. Opened the ignitor box and the part was broken. Used one from van stock. Installed new ignitor and tested and the unit now heats to temp. Job complete; ordrng 1 w11590294 (ignitor), used 1 w11590294 (ignitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Powhatan, Virginia 23139

Kyle A.

Job Details: 07/18/2023

"Cx complaint of unit having cooling issues. Did confirm faulty start device and unit is leaking hot air in ice bin due to leaky seperator. Installed new start device and will need to return with seperator.; ordrng 1 WP2320150 (Start device ka truck stock) and 1 WPW10616134 (Seperator), used 1 WP2320150 (Start device) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Naxera, Virginia 23061

Orbie

Job Details: 07/18/2023

"replaced lid latch, drain pump and control to restore function to unit. tested unit, found lid not wanting to close all the way causing lid latch to not lock if not pressing down on lid. ordering lid, also ordering hinges just in case.; ordrng 1 W11413336 (lid) and 1 W11551369 (hinge) and 1 W11551376 (hinge)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hampton, Virginia 23669

Justin W.

Job Details: 07/18/2023

cx complaint burning smell. checked unit to find dryer duct blocked. removed duct to confirm no internal blockage to find internal block in lint housing. removed blockage and advised cx to clean duct work on home side. unit working as designed called techline spoke to Joe sr7736880745

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Fairfax, Virginia 22030

Christian C.

Job Details: 07/18/2023

"Cx complaint unit is not dispensing water and right RC gasket is torn. Inspected unit right RC door gasket is torn. Tried to dispense water. No water coming out. Removed filter and put filter cap still no water. Water is slow out of filter head and water valve. Ordering water valve, filter head, and RC gasket. Cx paid in full.; ordrng 1 W11346623 (filter head) and 1 WPW10420083 (water valve) and 1 W10830162 (RC gasket)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES1

Near Glen Burnie, Maryland 21060

Alexander D.

Job Details: 07/18/2023

"cx complaint LF valve stem twisted so off on knob doesnt line up. cx also mentioned both front burners usually dont ignite immediately but he doesnt want to address that at this time. inspected unit and verified complaint. knob isnt cracked. burner screws are rusted and may break but should be able to replaced either manifold or valve without having to take the screws out. advised cx we can either replace whole manifold(W10812382) totaling 453.25, or replace just the valve(WPW10279615) totaling 402.81. cx paid 120 service call with c/c and declined repair, would rather buy new. advised cx service call is covered for 30days if he changes his mind."

We serviced a

KITCHENAID RANGE

Model KSGG700EBS1

Near Selbyville, Delaware 19975

Michael E.

Job Details: 07/18/2023

CX comp

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Fairfax, Virginia 22030

Christian C.

Job Details: 07/18/2023

"Cx complaint IM is not working and FC is getting warm. Inspected unit ran test 28 reading 37 avg temp in RC. Test 29 reading 27 avg temp in FC. Test 30 reading 33 avg temp in pantry. Test 31 reading 32 avg temp in ice box. Test 56 and 57 both evap fans running good. Ran test 39 unit is pulling 159watts. Compressor hot to touch. Ordering compressor, condenser, drier, and coupler. SS repair 3 count. Cx paid for service call.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11548259 (condenser) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Ephrata, Pennsylvania 17522

Justin L.

Job Details: 07/18/2023

"Cx complaint unit no cool and clicking noise. Was able to access unit and found unplugged. Plugged unit in and found that the compressor clicks. Ohmed out and got 5.6, 6.4 and 11.9 Ohms. Replaced start device and no difference. Found unit to have locked compressor. All lights and fans are working. Ordering 3 call count sealed system repair and once parts are in office will need to set return; ordrng 1 W11546692 (evaporator) and 1 W11109499 (drier) and 1 W11580057 (compressor) and 3 w11506635 (process stub)s and 1 876765 (tubing kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Jason A.

Job Details: 07/18/2023

CX complaint FRIDGE not cooling. Found EVAP iced up & not defrosting. Connector has backed out. Cleared all ice & secure htr. Test HTR element heats > JJ

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Sykesville, Maryland 21784

Brian R.

Job Details: 07/18/2023

came out to replace part and door was locked and buisness is vloses on tuesdays and no answer. office will reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Waldorf, Maryland 20602

Shane B.

Job Details: 07/18/2023

"cx complaint is the FC light not working. cx said it was out for several days then started working again. when i arrived the light was working but it had some frost around the light switch and a small amount on the door where it contacts the switch. warm air must be getting in causing frost which keeps the switch from moving freely. i inspected all door gaskets. they are all sealing. i found a small gap in the liner near the bottom of the left RC door. fill gaps with silicone. made sure the humidity control was turned on, it is. i leveled the feet so unit is no longer leaning forward and doors are level. informed cx with it being as hot and humid as it is to make sure doors are kept closed as much as possible to help keep air from the room out. unit is working as designed."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Kensington, Maryland 20895

Roberto I.

Job Details: 07/18/2023

"Replaced switch and rod. Oven tested ok, cavity light tested ok"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 07/18/2023

replaced the inlet water valve unit tested good kept filling non stop

We serviced a

KITCHENAID REFRIGERATOR

Model KURR314KSS00

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 07/18/2023

"Replaced switch, reset power, unit tested and works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Upper Marlboro, Maryland 20772

Sherwood

Job Details: 07/18/2023

cx complaint leaking. arrived today put new tub on. but could not test for leaks because cx power went out and was out for awhile.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/18/2023

"CX complaint: leaking at IM. Tested and verified complaint. I found the inlet tube was not all the way into the trough. I corrected inlet tube, tested unit and it is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Greencastle, Pennsylvania 17225

Bernard M.

Job Details: 07/18/2023

Cx complaint unit doesn't spin. Set for nromal cycle and found the motor buzzes but doesn't rotate drum. Checked and found all components have continuity. No obstructions in blower wheel housing. Removed drum and found mice droppings inside and around the motor. Instructed cx to have licensed exterminator come and treat the home in which cx stated she has several times. Contacted TL due to same issues occuring and reported about the infestation and he would like to tradecare involved about repairing under warranty. Cx would need to have proof of treatment in order to return. SR#7736882829; ordrng 1 279827 (motor) and 1 WP694089 (blower wheel)

We serviced a

WHIRLPOOL WASHER

Model WTW8900BW0

Near Leacock-Leola-Bareville, Pennsylvania 17540

Justin L.

Job Details: 07/18/2023

Was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Chester, Virginia 23831

Chris B.

Job Details: 07/18/2023

cx comp unit will frost in fc on top of fc door and top shelf insp gasket and frost paterns andand bins all seted as desighned unit will need per spW10842568 unit will need W10864519 interior fan collected 120 sc check 2404 if cx want to go threw with repair cx owes 150 labor 261.71 part 15 ship 15.76 tax 15 ship total to be collected 442.4

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Rockville, Maryland 20850

Julian H.

Job Details: 07/18/2023

2 yr WARRANTY COTSCO CX complaint about unit not starting inspected & found power to control & going out to ui 5vdc no rsponse from ui need part; ordrng 1 W11460962 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Upper Marlboro, Maryland 20774

Dustin F.

Job Details: 07/18/2023

"Replaced control, tested continuity at Defrost thermistor and got 5.2k(48-50 degrees) and at board read 5.7k(48 degrees) while FC was sitting around 50-52 degrees. also checked heater at control and got 88.6 ohms(good). Cleared out All of the heavy ice from unit and confirmed unit is now operating properly and cooling."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Brambleton, Virginia 20148

Demonte S.

Job Details: 07/18/2023

Installed Sump Motor to the unit. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Hampton, Virginia 23663

Justin W.

Job Details: 07/18/2023

arrived to find serial not matching putting unit outside of 2 year RAC warranty. RAC to have us dispatched differently pre id terminal repair kit

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Baltimore, Maryland 21231

Emmanuel R.

Job Details: 07/18/2023

"Cs unit is not cooling in rc, confirmed complaint, found rc temps 53 and evap frosted over . Thermistor ohmed out 12.5k about 23 degrees and control board stinck like burning plastic. Cripser UI wet, disconeected crisper UI.Replacede evap harness with thermistor and ordering control . Customer paid in full.; ordrng 1 WPW10675033 (control)"

We serviced a

MAYTAG DRYER

Model MED6230HC2

Near Waldorf, Maryland 20602

Shane B.

Job Details: 07/18/2023

cx cmpaint is a loud metal rattling/vibration noise. cx had a video of unit making the noise. cx said unit has to run for a little while before the noise starts. found no saved codes. ran the unit. air flow meter shows poor flow for electric dryers (yellow light). unit eventually started making noise. sounds likes its from the blower wheel. inspected and found blower wheel is cracked. replaced with preIDed part. tested unit and it remained quiet. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Virginia Beach, Virginia 23452

Zachery R.

Job Details: 07/18/2023

"cx complaint unit making loud noises when walking past unit. could not duplicate issue. secured ss lines, advised cx to monitor unit. unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Powhatan, Virginia 23139

Kyle A.

Job Details: 07/18/2023

Cx complaint of unit not completing cycle. Did confirm and found cold valve seized. Replaced valve and unit now operates as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Baltimore, Maryland 21209

Drew B.

Job Details: 07/18/2023

inserted foams and now allow time to seal and check good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Alexandria, Virginia 22310

Davonte

Job Details: 07/18/2023

applied silicone around the perimiter of the freezer door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 07/18/2023

"Confirmed cx complaint unit not cooling properly. Found freezer section blocked with ice, air not able to enter fridge compartment. Advised cx to thaw unit and call back if there are any further issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 07/18/2023

Replaced RC door and tested unit is working properly.

We serviced a

WHIRLPOOL ICE MAKER

Model KRSF505ESS00

Near Winchester, Virginia 22601

Ezra M.

Job Details: 07/18/2023

"installed thermistor, verified unit reading thermistor."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Alexandria, Virginia 22307

Davonte

Job Details: 07/18/2023

"adjusted ice bin, unit is now working as should."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Upper Marlboro, Maryland 20772

Sherwood

Job Details: 07/18/2023

cx complaint burner not working. arrived today installed part now all burners on this range are working repaired complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 07/18/2023

"Cx complaint wet clothes at end of cycle ordering control, capacitor and shifter; ordrng 1 W11481722 (Shifter) and 1 W11428524 (Capacitor) and 1 W11603810 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, Virginia 23462

Zachery R.

Job Details: 07/18/2023

cx complaint unit leaking. checked unit. come to find defective third level not allowing door to meet tub. ordering all parts needed to complete repair.; ordrng 4 W11545286 (nut)s and 1 W11579562 (track) and 1 W11596053 (track)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Berlin, Maryland 21811

Michael E.

Job Details: 07/18/2023

"Replaced the clutch, rotor and stator as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Falling Waters, West Virginia 25419

Ken M.

Job Details: 07/18/2023

"Customer complaint is that the unit is not draining. Unit tested and confirmed issue, drain pump is not turning on. Inspection of the pump found the connector disconnected. Connection reinstalled and unit retested. Unit is working properly.; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bethesda, Maryland 20817

Shawn D.

Job Details: 07/18/2023

arrived and cx said unit sounds alot better noise is almost gone and after repair water dispenser did not work. inspected water and found line pinched so fixed that. i was at the same fridge a week ago and checked the panel under fridge and found it does not ride up the fornt of the lip like this one is doing. pushed panel down off lip in back cause the way it was installed it goes up and is hitting condenser causing a noise. after i did this no noise. reinstaleld unit leveled and ran test 5 and rmped compressor up and down and we have no noise. let it run normal opp and we have no noise i stayed in home longer to make sure noise did not come back and did not. cx agrees it sounds good now. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 07/18/2023

"Cx complains that the unit not making ice and stil leaking under the deli drawer, inspected unit, now the water tube on the inlet valve leaks and cie mkaer fill utbe heater is bad, is frozen.. order parts; ordrng 1 w11518276 (water tube) and 1 w11518273 (water tube) and 1 w11391304 (water tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Randallstown, Maryland 21133

Marc M.

Job Details: 07/18/2023

"cx complaint unit not cooling at times. cx had different service company come out however and unfortunately tell them to unplug the unit a couple days ago. due to that the unit is room temp during todays service. plugged unit in, and compressor immediately began to run. noticed a quick differential in temps bewteen the suction and discharge tubes indicating proper flow of 134a. cx stated that when last running the fc would 'freeze up' which sounds like more of an indicator of a defrost failure than a SS issue. and found the rc evap to be a complete block of ice.; ordrng 1 W11087438 (motor-evap) and 1 W10843055 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Mount Rainier, Maryland 20712

Samuel R.

Job Details: 07/18/2023

cx complaint unit is not draining again.inspected unit and found drain pump to have now failed and not hardly spin at all.unit needs a new drain pump.W11412291 4 tribles; ordrng 1 W11412291 (drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC3

Near Martinsburg, West Virginia 25404

Ken M.

Job Details: 07/18/2023

"Customer complaint is that the unit makes a rubbing noise when the agitator is turning in 1 direction. Customer had video confirming the issue. Unit tested and when not under load, unit does not make the noise. Issue is either in the washplate or gearcase. Ordering both.; ordrng 1 W10752283 (washplate) and 1 W11449840 (gearcase) and 1 W10721967 (drive pulley)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Leesburg, Virginia 20175

Demonte S.

Job Details: 07/18/2023

Installed the Microwave Support. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Lewes, Delaware 19958

Frederick R.

Job Details: 07/18/2023

"CX complaint is IM no ice and water leaking after repair by differenct company. Inspected/tested and found water leaking from eith inlet valve or water line(black) coming out of valve. Seems to be slightly damaged from pliers. COuldnt test opertion of IM because no water could get to it but it did harvest and fill with water. Removed cover and found fill tube clear of ice. Ordering inlet valve, ice maker and both water lines on inlet valve just in case. Ticket is going to need Lowes auth.; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt) and 1 W11162036 (tube-water) and 1 W11162040 (tube-water)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Chesapeake Beach, Maryland 20732

Shawn D.

Job Details: 07/18/2023

cx complaint unit is not making ice. inspected unit and found temps are goood ice bin empty. ran test 56 and shows e0 good test 57 found home test 45 no water to ice maker valve humming. went to pull ice maker down and found facia heater not clippd on and had a gap allowing warm air in and froze the line. fixed facia and ran test 19 to activate heater then back to 45 and ice amekr filled with water. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WDF330PAHB4

Near Sykesville, Maryland 21784

Brian R.

Job Details: 07/18/2023

replaced control and tested and checked unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 07/18/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 07/18/2023

"Replaced control and tested heater is turning on, Unit is working properly."

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/18/2023

installed new chimmeny drywall bowed builder will add silicone to seal gaps

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Newark, Delaware 19702

Taylor F.

Job Details: 07/18/2023

Cx complaint is unit not spinning out. Replaced all parts from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Fairfax, Virginia 22032

Christian C.

Job Details: 07/18/2023

Cx complaint unit FR and FL burners take a long time to ignite. Inspected unit found FR and FL burners take a little bit longer than other burners to ignite. Both ignite withing 5sec of sparking. Advised cx unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Fayetteville, Pennsylvania 17222

Bernard M.

Job Details: 07/18/2023

"Replaced strike, ran test, unit runs as designed."

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Biglerville, Pennsylvania 17307

Bernard M.

Job Details: 07/18/2023

"Cx complaint the oven won't complete preheat cycle. Entered diag and found error code F8E0 coling fan speed low. Ran preheat cycle and unit stopped at 200 degrees and displayed error code. Replaced fan using pre-id parts, preheated oven to 350, unit reached temp without error code displaying. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300ESS04

Near Manassas, Virginia 20112

Demonte S.

Job Details: 07/18/2023

Installed the Door. Heated the Door Seal. Unit is working as Designed.

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL00

Near Falls Church, Virginia 22043

Lloyd B.

Job Details: 07/18/2023

"Cx complained the unit did not heat. Inspected the unit and found that the door switch on the right side was not being hit. I was able to move the whole switch assy forward and tested and when the door closes, hits the switch and heats. Job complete"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Round Hill, Virginia 20141

Ricky E.

Job Details: 07/18/2023

"customer stated that the lower oven lamps were out... unable to remove lamp cover without breakage, but can visually see a burnt bulb... will order and replace the lamp assys... also the hole that the oven sits in is too small for the oven, so the oven will not sit back fully...; ordrng 2 W11292252 (light-oven)s"

We serviced a

WHIRLPOOL DRYER

Model MDE5500AYW

Near Poquoson, Virginia 23662

Justin W.

Job Details: 07/18/2023

replaced 2 back rollers and tensioner pulley. when going to test found unit did not have power to it.. cx turned power on to unit. tested unit working as designed

We serviced a

WHIRLPOOL OVEN

Model KGRS505XSS02

Near Crozet, Virginia 22932

Eric F.

Job Details: 07/18/2023

"Confirmed cx complaint unit not heating on bake function on lower bake cavity, control displaying 'feature not available'. Replaced control with pre-id'd part, tested unit, unit not heating up initially, takes 5 minutes for valve to actuate and allow gas into compartment. Quoted cx for valve and ignitor. cx paid in full. Re-ordering control in the event that the new one is damaged by the valve.; ordrng 1 WPW10518493 (valve-gas) and 1 W11596211 (ignitor) and 1 WPW10365423 (cntrl-elec)"

We serviced a

MAYTAG RANGE

Model MGR6600FW1

Near New Providence, Pennsylvania 17560

Justin L.

Job Details: 07/18/2023

Was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDM09

Near Rohrerstown, Pennsylvania 17603

Justin L.

Job Details: 07/18/2023

Cx complaint gasket warped allowing warm air into unit. Was able to access unit and heat and seat gasket to fit. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Middletown, Delaware 19709

Taylor F.

Job Details: 07/18/2023

Cx complaint is unit has condensation on control panel and shelves of unit. Tested inspected and verified complaint. Found a significant air leak at the cabinet on the bottom corner. Installed silicone in gap to stop air leak. Also unit is in a garage that is insulated but not conditioned. This also might be contributing to the condensation issue. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/18/2023

Cx complaint lef front switch never cycles. Was able to access unit and verify concern. Changed part with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near East Petersburg, Pennsylvania 17520

Sal R.

Job Details: 07/18/2023

I was able to access and pick up the data logger. Please send results to diagnosing tech for him to reach out to CX .; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Lancaster, Pennsylvania 17601

Sal R.

Job Details: 07/18/2023

"CX complai t is that the unti is not cooling and making a loud buzzing sound. I found that both the FC & RC is at 75 degrees with no air flow. i found that the compressor is buzzing every 90 sec . Unit has a seezed R600a compressor . I am ordeirng 1 comressor , 1 drier filter , and all accompanied couplings. I spoke to parts ordering, all parts are avalible. A return date has been set for 7/21.; ordrng 1 W11504447 (coupling) and 1 W11504445 (coupling) and 1 W11109499 (drier filter) and 1 W11557425 (compressor) and 1 W11504416 (coupling) and 1 W11504431 (coupling) and 1 W11506621 (coupling) and 2 W11506635 (Access valvw)s and 1 2callcount (2 call count) and 1 LOKRING (LOKRING) and 1 LOOK (LOOK)"

We serviced a

JENN-AIR OVEN

Model JJW2827IL01

Near Fairfax, Virginia 22032

Christian C.

Job Details: 07/18/2023

Installed control for upper oven (left control when looking at front of unit. Tested unit. Error still persists. Ordering control for lower oven and console.; ordrng 1 W11453883 (console) and 1 W11448962 (control (right))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Winchester, Virginia 22602

Ezra M.

Job Details: 07/18/2023

fc full of frost. found door was not shutting properly. steamed out ice. got door to close properly. fc light switch not operating properly. will need switch.; ordrng 1 W11445850 (fc door switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Round Hill, Virginia 20141

Ricky E.

Job Details: 07/18/2023

"customer stated that the unit right side gasket had torn... verified issue and replaced the gasket, also heated the other gasket to prevent the isse, unit cks ok.."

We serviced a

JENN-AIR MICROWAVE

Model JMW2427LL00

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 07/18/2023

"Cx complains that the unit not closing properly, inspected unit,the switch on the left side not making a good contact, so i made an door adjusment on the hinges.. unit tested several times with cx and works fine"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Martinsburg, West Virginia 25404

Ken M.

Job Details: 07/18/2023

"Customer complaint is that the unit arrived with a broken front door. Visual inspection confirmed front glass panel damaged. Door front and badge replaced. Unable to test unit, no power hookup available, cord not installed. Small pieces of glass have gotten stuck in the hinges. Tried to shake the glass free with the hinges removed, but the pieces are stuck in the hinge lubricant. Ordering hinges.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Newport News, Virginia 23602

Justin W.

Job Details: 07/18/2023

replaced control and ui returning parts for core. tested unit working as designed

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lemoyne, Pennsylvania 17043

Andrew S.

Job Details: 07/18/2023

Per previous diag I was able to access and replace the main harness and the idler and belt. i then tested the unit and found that the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Chesapeake Beach, Maryland 20732

Shawn D.

Job Details: 07/18/2023

"cx complaint unit leaks bad and floor is buckling. inspected unit then chcked for codes and had f2e1. ran service cycle at the end of cycle before draining unit started leaking bad out the right side ofthe front of door, noticed lower spray arm is not roatating at all. gave cx quote for new sump and possible needing the spray arm. grabbed pre id sump and installed it and tested and ran service cycle and unit statted leaking through float pretty bad but not out the door this time so tighten float and leak stopped. ran normal opps and unit started leaking bad out the front left anfd right front at different times now. unit needs lower spray arm also part is instock so rescheudled cx paid in full; ordrng 1 W10837249 (spray arm 40.00)"

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Waldorf, Maryland 20602

Shane B.

Job Details: 07/18/2023

"cx complaint is the unit making a loud 'whoop whoop' noise. cx said its shakes around. i found no saved codes. ran servce cycle with no issues. suspension feels fine and basket spins freely by hand. i found unit was not level, its leaning a little rearwards. i leveled unit. inspected under unit. slider is not damaged, no signs of binding on clutch or stator, rotor is tight. ran calibration and advised cx on loading/cycle selection. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Gaithersburg, Maryland 20877

Julian H.

Job Details: 07/18/2023

replaced parts & working properly

We serviced a

MAYTAG RANGE

Model MER4600LS2

Near Gaithersburg, Maryland 20877

Julian H.

Job Details: 07/18/2023

replaced parts & working

We serviced a

AMANA DRYER

Model NED4655EW1

Near College Park, Maryland 20740

Israel R.

Job Details: 07/18/2023

Customer stated they called the tenant and they have the dog out and they are not home so we need to reschdeule. I put it for 7/21/23 Friday.; schdld next appmnt for 7/21 FRI !

We serviced a

KITCHENAID OVEN

Model KHMS2056SSS0

Near Manassas, Virginia 20112

Demonte S.

Job Details: 07/18/2023

"Inspected the unit. Found that the cx is saying that the Display Screen keeps beeping then it will blank out. Checked the voltage to the unit. I'm getting 122.1 Volts. Made sure all connections are fully plugged in. Unit will need the Main Control Board = WP8206493 , Display Board = WPW10143962, Display Screen = WPW10391271 & Control Panel = WP8206635. Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order all 4 parts. Do t go without parts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS04

Near Charlottesville, Virginia 22903

Eric F.

Job Details: 07/18/2023

"Confirmed cx complaint unit not cooling properly. Found restriction on evaporator, ice block built up around top of evap. Cx paid 120 diagnostic, going to shop for a new unit, does not want to engage in sealed system repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW

Near Stewartstown, Pennsylvania 17363

Fred G.

Job Details: 07/18/2023

I found the leveling leg adjuster just came out of the roller assy. I was able reinstall it and found leveling roller now rolls and can be adjusted. unit checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Silver Spring, Maryland 20901

Israel R.

Job Details: 07/18/2023

"Customer complaint unit is not freezing ice cream is not making ice and is warmed. I found the refrigerator is warm in the 50 and the refrigerator in the 20s. I found the unit is overfrosting in the evap and is leaking dye. a lot of dye. After reading the notes last SS did not replace evap or compressor he just did a flush. Unit is still leaking from the evap i found more dye ther is dye on the coils. Rerodering compressor, dryer, coupler and evaporator. Please send shop job becaseu customer is not happy about paying again when we shpould of replaced the parts we ordered last time. parts are in stock. collected 120; ordrng 1 W11457263 (evaporator) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 07/18/2023

"cx complaint of unit not making ice ,tested unit in diag to find no repsones from icemaker and alos notice that fill tube was froszen over,thawed fill tub and replaced icemaker tested unit works as designed"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Huntingtown, Maryland 20639

Shawn D.

Job Details: 07/18/2023

unplugged fridge replaced freezer doorswitch then plugged back in and tested and light now works. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Spotsylvania Courthouse, Virginia 22553

Robert W.

Job Details: 07/18/2023

Replaced panel unit tested and is working properly.

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Round Hill, Virginia 20141

Ricky E.

Job Details: 07/18/2023

"customer stated that the units burners were too high on low settings... adjusted the burners on low, unit cks ok"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Harrisburg, Pennsylvania 17111

Andrew S.

Job Details: 07/18/2023

"Per previous tech I was able to access areplace the motr, blower and leveling legs. I then tested the unit and verified that it is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Steelton, Pennsylvania 17113

Andrew S.

Job Details: 07/18/2023

Cx complaint is that the unit is still throwing a F9E1 error code since the last repair. Upon arrival I verified the error code. I then ran the diag test and found that the unit was able to complete the diag cycle. I then tipped the unit back and inspected the harness and drain pump and found that the connector at the pump was not secured. The locking tab that holds the connector to the pump is wore down and is not latching properly allowing the wire to come out of the pump. I am ordering the lower harness. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11643701 (Lower Harness)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 07/18/2023

Cx complaint is that the unit is making loud noise when spinning. Upon arrival I found that the tub/basket is sagging towards the RH corner. I inspected the suspension and found it to be weak on that side. I am ordering the suspension kit. I was able to set the return visit for Friday 7/21 AM preference; ordrng 1 W11130362 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 07/18/2023

Cx Complaint is the unit is not working Inspected unti and found the display having issues the connections are good was able to get into diag found error for control and UI also found the door switch Unit will need Control UI and door switch. UI is NLA advise CX to contact warranty company to see what they want to do.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 07/18/2023

Cx complaint is that the unit is freezing stuff in the RC section. Upon arrival I found that the unit temps in the RC are currently at 37 degrees. I found that the air gap was covered on much of the shelf surface. I also found that the RH door gasket has separated at both flaps. I also entered into diag and looked at all of the thermistor readings. I found that all of the readings are within expectations. I am ordering the gasket. Plesae contact cx when the parts are available to schedule the return visit.; ordrng 1 W10917312 (Gasket)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Bowie, Maryland 20721

Dustin F.

Job Details: 07/18/2023

"CX complaint: lightbulb went out after usingInspected unit, confirmed CX complaint. Found Control sending 0 volts when calling for light on to bulb housing. Unit needs new control and bulb to complete repair.; ordrng 1 W11552018 (Control board) and 1 8206232A (Light bulb) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model MVWX700XL2

Near Bowie, Maryland 20715

Dustin F.

Job Details: 07/18/2023

"Replaced cold water valve per previous tech, calibrated and tested unit, while spinning heard grinding noise. inspected under carriage. found Gearcase leaking oil all over underneath unit. ordering Gearcase,motor,clutch kit,belt,actuator,capacitor,washplate.; ordrng 1 W11454372 (gearcase) and 1 W10832724 (motor) and 1 W10721967 (clutch kit) and 1 WPW10006384 (belt) and 1 WPW10006355 (actuator) and 1 W11395618 (capacitor) and 1 WPW10553968 (washplate)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Martinsburg, West Virginia 25403

Ken M.

Job Details: 07/18/2023

"Customer complaint is that the oven does not work. Cooktop burners tested and are working properly. Bake tested and could hear ignitions and smell gas, but the burner did not light. Inspection of the burner found the connector for the spark wire was loose and fell off the ignitor. Connecotr tightened and reinstalled on the ignitor. Bake and broil tested and are working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Upper Marlboro, Maryland 20774

Sherwood

Job Details: 07/18/2023

cx complaint f9e1. arrived put unit into service diag. got fae2. dw is draining no f9e1 error code. ordering vent and control to fix fae2 error code.; ordrng 1 W11414073 (vent) and 1 W11410062 (control)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Westminster, Maryland 21157

Brian R.

Job Details: 07/18/2023

cx complaint is the bottom plate broke some how. wash plate has a hole in it. ran a dlme cycle then auto test to see how unti ran and sounded. unit tested and ran quiet through all functions. only thing unit needs is washplate. as soon as part is in office will schedule.; ordrng 1 W10902814 (WashPlate)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Mount Airy, Maryland 21771

Brian R.

Job Details: 07/18/2023

replaced parts ordered and ran dlms as well as auto test. unit checks. job complete.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP03

Near McLean, Virginia 22101

Jason A.

Job Details: 07/18/2023

"CX complaint MW+O F2E1 error code. Replaced inner + outer door, harness, arm. Test door for proper operation. Test MW & oven heats > JJ; ordrng 1 W11236885 (Console UI SS)"

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