Service History 374 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 07/19/2023

Installed rollers tested working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Virginia Beach, VA 23456

Justin W.

Job Details: 07/19/2023

cx complaint of noise. cx showed video of sound. checked unit to find play in gearcase but no oil on gearcase. splutch looked good but pulley has been rubbing on shield. ordering parts needed for repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W10902814 (washplate)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Winchester, VA 22601

Ezra M.

Job Details: 07/19/2023

"severe damage to washer section of unit. bottom panel, tub, braces and bracket all damaged.; ordrng 1 W10882132 (tub-outer) and 1 W11178900 (cam-brake) and 1 W11174488 (base) and 2 W11204553 (bracket)s and 1 W11174490 (bracket)"

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near Virginia Beach, VA 23464

Justin W.

Job Details: 07/19/2023

cx complaint no light. replaced light after confirming complaint. cx PIF tested unit working as designed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Sterling, VA 20164

Jason A.

Job Details: 07/19/2023

CX complaint MW beeps clicks time increases by 1 minute but doesnt advance. CX has video & recreated steps. Found door switches not closing. In diagnostics checked status Cavity light working. Display has a dark LCD numerical portion. Parts OOS > JJ; ordrng 1 W11600634 (Harness interlock incl SWITCHES) and 1 W11600634 (UI Console Stainless) and 2 W11598178 (L & R hinges - 2 needed)s and 1 WPW10128850 (arm sliding)

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 07/19/2023

"customer stated that the unit was taking a long time to fill, and the motor wasnt pumping fully... verified issue and fnd faulty valve and sump...; ordrng 1 w11613570 (sump assy)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Parkville, MD 21234

Justin S.

Job Details: 07/19/2023

the cx says the lights are out in the refrigerator and freezer. replaced the refrigerator left front module and the unit now is illuminating all modules. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Clarksville, MD 21029

Ricardo S.

Job Details: 07/19/2023

"Cx complains about a noise, inspected unit, i ran test mode, found some error code 9-1 10-2 7-1 .. test mode works ok.. the water pressure from sump pump is good, but the cx has a video on her phone, and dw makes a horrible sound.. order parts; ordrng 1 w11410065 (cntrl elec) and 1 w11649995 (air vent)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Milford, DE 19963

Frederick R.

Job Details: 07/19/2023

"CX complaint is DW leaking and not drying. Inspexted/tested. Could not verify leak and found heater functioning properly. Unit inside and drain line are coated with back wash from bad check valve in drain line. The entire DW and components in coated with a black sludge. Suggested CX have his water tested and drainage. Ordering new sump/motor, manifold, spray arms, and drain hose. Cannot reschedule at this time due to part availability; ordrng 1 W11665769 (sump/motor) and 1 W10872845 (filter) and 1 W10876537 (darin pump) and 1 8269144A (drain hose) and 1 WPW10491331 (spray arm) and 1 WPW10448645 (spray arm) and 1 WPW10327455 (spray arm upper) and 1 WPW10340542 (manifold)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Newark, DE 19711

Taylor F.

Job Details: 07/19/2023

Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Found the noise to be coming from the gearcase during agitation. Quoted cx for repair and cx does not want to go through with the repair at this time. Cx paid SC by check. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Winchester, VA 22601

Ezra M.

Job Details: 07/19/2023

"large dent at top seam of dishwasher, seam seperated, will need new tub; ordrng 1 W11409866 (tub assembly)"

We serviced a

AMANA WASHER

Model MVWC565FW3

Near Boonsboro, MD 21713

Ken M.

Job Details: 07/19/2023

"Customer complaint is that the unit will not start. Unit plugged in and the drain pump turned on even though the unit is empty. Canceled drain and checked for stored error codes. Found F7E6. Basket spins freely. Ran test cycle and the cycle ran properly. Inspection of the drive system found no visible issues, splutch nut is secure, no broken or loose wiring, and the gearcase is not leaking oil. Suspension is weak. Ordering suspension. Started a rinse and spin cycle and the unit filled, locked, and agitated properly. Ordering control to address error code.; ordrng 1 look (look) and 1 W11130362 (suspension) and 1 W11611306 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Severna Park, MD 21146

Israel R.

Job Details: 07/19/2023

Customer complaint unit ice maker is not making ice. I found the thermistor is hanging and wires on the ice maker harness are broken. I spliced the wires and replaced ice maker and tested. Unit is back to normal operations. Collected in full for ice maker.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/19/2023

"Harness, encoder, and valve replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/19/2023

"cx complaint not dispensing water, cx said water was trickling, 2 days ago change filter came on and cx changed filter and water pressure returned but measured fill was overflowing alot, explained filter system and how dropping down filter resets to 100% which could delay notification, had cx label filter with date of install, also showed how to program measured fill and tested 3 times to 1 cup, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/19/2023

"Customer complaint is that the unit is not working properly. Ran test cycle and the cycle ran properly, but when diagnostics finished, it stayed in diagnostic mode and would not turn off. Power key is not responding properly. Tried cycling power to the unit to read error codes, but instead of displaying error codes, the lights just moved 1 at a time with the turning of the encoder. Ordering controls and encoder.; ordrng 1 W11626077 (UI) and 1 W11626074 (control) and 1 W11626075 (encoder)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near Ashburn, VA 20147

Jason A.

Job Details: 07/19/2023

CX complaint ICEMAKER slow to produce & ice melts. Arrived at address & bin is full of ice. See SDpics. CX states ice started to drop the same day as last visit & they have been using unit ice since > JJ

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Mount Holly Springs, PA 17065

Bernard M.

Job Details: 07/19/2023

"Cx complaint unit makes noise. Cx stated noise come from FC. Inspected FC and found condensation along the top. Removed drawers and evap cover and found ice inside the fan assembly. The condensation occured from door not closing all the way. Removed all and condensation, ran test 3 and fan no longer makes noise. Found no obstructions when placing drawers and door back on. The gasket seals all the way around. Unit checks good. Cx paid $120 service fee."

We serviced a

MAYTAG DRYER

Model MGD5630HC3

Near Baltimore, MD 21224

Alexander D.

Job Details: 07/19/2023

"replaced main harness and power cord. tested unit. first time, it ran for a few seconds then tripped GFCI outlet across from unit. 2nd time i tried it in same outlet, it ran for 5min and cycled the burner on and off 4 times before it tripped it. no continuity to ground from L/N terminals on power cord. advised cx that normally if the unit is the problem then it will either trip as soon as its plugged in or as soon as you start it. shouldnt be the unit if i got it to run at all without tripping. cx not accepting that and wants new unit. called techline to see if they agree and they do, sr#7736671889. advised cx to have electrician get unit on dedicated circuit with non-GFCI outlet"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Frederick, MD 21701

Brian R.

Job Details: 07/19/2023

cx complaint is ice maker wont work and dump ice but runs but when it goes to dump the ice stays in and when it fills water flows over and all in bin as well as down door. tested and checked unit. found mold half way up and gear lose and stripped. replaced ice maker and it restarted and went through steps. advised cx he she see good ice in the next 24 hours. job completer.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Enola, PA 17025

Fred G.

Job Details: 07/19/2023

cx complaint she did one loud of wash and unit went off balance and then did another load and now unit wont turn on. inspected unit and found 122.4vac to unit. i found units drain pump did activate for 2 mins and shut off. i unplugged unit and found led on board did start to flash but nothing on console was lighting. unit needs control and UI control. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W11519742 (control) and 1 W11481116 (user interface control)

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Frederick, MD 21702

Brian R.

Job Details: 07/19/2023

cx complaint is they cleaned one day and grate is cracked in 2 places. replaced grates and she showed me the caps and center burner where finish is starting to bubble and come off. will order parts needed and office will schedule. all prts needed come as kits.; ordrng 1 W11605759 (Cap Set) and 1 W11662402 (Burner Kit)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Chesterfield, VA 23832

John P.

Job Details: 07/19/2023

CX not happy with touch up paint not matching. Also found on back right hook spot that needed paint. Touched up paint tested working as designed. Reported findings to Chris at techline. SR#7736893423

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Newark, DE 19713

Taylor F.

Job Details: 07/19/2023

"Cx complaint is unit leaking water on the floor. Tested inspected and verifed complaint. Found the drain pump seal had become defective causing it to leak. Replaced drain pump from VS and unit is now working as designed. Job is complete. Cx paid in full by CC.; ordrng 1 W10919003 (pump-water TF VAN STOCK), used 1 W10919003 (drain pump TF VAN STOCK) from stock"

We serviced a

MAYTAG DRYER

Model MGD5630HC3

Near Winchester, VA 22601

Ezra M.

Job Details: 07/19/2023

installed new console.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Frederick, MD 21702

Brian R.

Job Details: 07/19/2023

cx complaint is at times the unit wont run right and will fill some and spin and drain out and fill again and keep doing the same. she said unit been running goot the last few days though. no codes in unit. ran dlms and auto test and did reset as well and ran unit. unit checks and runs as it should. she will run a few more loads and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Staunton, VA 24401

Kyle A.

Job Details: 07/19/2023

"Unit has poor frost pattern and is low on refrigerant. Order evap, compressor,drier, and stub.; ordrng 1 W11572047 (Evap) and 1 W11547313 (Compressor) and 2 W11506635 (Coupler)s and 1 W11109499 (Drier)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Hanover, PA 17331

Sal R.

Job Details: 07/19/2023

I was able to access and repalce all parts. I tehn ran a recalibration and a auto test. I found the unit tobe opperating as designed. Unit test good.

We serviced a

WHIRLPOOL OVEN

Model WMH31017HS09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"found no damage on the cooktop, top panel, oven, etc. if cx finds damaged that i did not see please have them send in photos so i know what parts to order."

We serviced a

WHIRLPOOL OVEN

Model JJW9430DDB

Near Mount Holly Springs, PA 17065

Bernard M.

Job Details: 07/19/2023

"Cx complaint the interior lights stay on. When arrived both upper and lower lights were off. By pressing the buttons on console the lights came on and off. Pressed in both door switches with the same result. Both ovens preheat without the lights coming on. I was unable to duplicate problem. Cx stated when lights were stuck on, they attempted to press the on/off buttons on console but wouldn't shut off. Informed cx that the control board and console and NLA. Cx paid $120 service fee."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

replaced the drawer and tested operation. unit is good to go.

We serviced a

WHIRLPOOL FREEZER

Model WRT313CZLB00

Near Wyomissing, PA 19610

Cody H.

Job Details: 07/19/2023

"CX complains unit is not cooling correctly. Unit is under manufacture warranty. Found unit to have ice ball on cap tube indicating sealed system failure. Unit will need filter/ drier, compressor, and evap for repair. Called FG to confirm, FG confirmed and request 3XL. Office to reach out to cx to schedule when all parts arrive. CX email confirmed; ordrng 1 W11370574 (compressor) and 1 W11368877 (evap) and 2 W11109499 (filter drier)s and 3 w11506635 (process stub)s and 1 876765 (mtg kit) and 1 W11504415 (comp lockring 1) and 1 W11504431 (comp lockring 2) and 1 W11504416 (comp lockring 3) and 1 W11506623 (drier lockring 1) and 1 W11504448 (drier lockring 2) and 1 W11504419 (evap lockring 1) and 1 W11225184 (evap tube) and 1 W11506620 (evap lockring 2) and 1 W11504449 (evap lockring 3)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

ordering rc door due to damaged.; ordrng 1 w11575716 (rc door)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS05

Near Newport News, VA 23606

Lucas R.

Job Details: 07/19/2023

"cx complaint loud popping noise from right hand side, checked unit switches and control checked good, no evidence of short, likely failure in hv system. unable to access without removing, OOR convection microwave, 2 techs needed for repair; ordrng 1 W10561770 (capactr-mg) and 1 W11465624 (transformer) and 1 W11230995 (magnetron) and 1 W11256462 (diode) and 1 look (look)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

cabinet and bottom plate are bent and need to be replaced together. the new bottom plate will have a hard time meeting up with a bent cabinet. will replace both parts once cabinet comes in.; ordrng 1 w11446916 (cabinet)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Vienna, VA 22182

Christian C.

Job Details: 07/19/2023

cx complain the unit despencer not functioning norma. run diag-sycle all components working normal. call tech-line SR#773689962.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

DW outer panel damaged. part on order.; ordrng 1 W11461694 (outer panel)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near ,

Frederick R.

Job Details: 07/19/2023

"CX complaint is loud noise from WM. Inspected/tested and the only noise I heard was the shifter clackings like it was getting stuck. Looked underneath and found unit had wrong belt and motor pulley was plastic. Replaced motor and belt from VS. Also put new actuator on. Calibrated unit and then retested and could not get sound to duplicate. Replaced motor with one that has metal pulley. Unit is now working properly. Job is complete; ordrng 1 W11283592 (motor-drve FRVS) and 1 W11239857 (belt FRVS), used 1 W11283592 (MOTOR FRVS), and 1 W11239857 (BELT FRVS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Chevy Chase, MD 20815

Leon

Job Details: 07/19/2023

client canceled appt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

rc door damaged. part on order.; ordrng 1 w11575716 (rc door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Chester, VA 23831

Chris B.

Job Details: 07/18/2023

cx comp unit will frost in fc on top of fc door and top shelf insp gasket and frost paterns andand bins all seted as desighned unit will need per spW10842568 unit will need W10864519 interior fan collected 120 sc check 2404 if cx want to go threw with repair cx owes 150 labor 261.71 part 15 ship 15.76 tax 15 ship total to be collected 442.4

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Chantilly, VA 20151

Richard B.

Job Details: 07/18/2023

"CX complant. F6E4 error code keeps coming back after repairs. Called techline to see what they recomended. SR7736879274 . techline recomended replacing the expansion board since console as well as appliance manager has been replaced . Replaced expansion board and did a 350 preheat.. Oven heating , CX will do some baking today and advise if issue persists. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8900BW0

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 07/18/2023

Was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Manassas, VA 20112

Demonte S.

Job Details: 07/18/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Compressor is getting really hot again because they feel the heat coming from the rear of the Refrigerator. Checked the Compressor Section. Found that the Condenser Fan Motor is not running. Harness to the Condenser Fan Motor is not connected. ( Please see Sd Pictures.) Condenser Fan Motor is running after i connected it. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Greencastle, PA 17225

Bernard M.

Job Details: 07/18/2023

Cx complaint unit doesn't spin. Set for nromal cycle and found the motor buzzes but doesn't rotate drum. Checked and found all components have continuity. No obstructions in blower wheel housing. Removed drum and found mice droppings inside and around the motor. Instructed cx to have licensed exterminator come and treat the home in which cx stated she has several times. Contacted TL due to same issues occuring and reported about the infestation and he would like to tradecare involved about repairing under warranty. Cx would need to have proof of treatment in order to return. SR#7736882829; ordrng 1 279827 (motor) and 1 WP694089 (blower wheel)

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS3

Near Stafford, VA 22554

Robert W.

Job Details: 07/18/2023

"CX complaint is the unit is making a clicking noise, Inspected unit and found the unit is operating properly the clicking noise is when the oven is heating and metals inside are expanding unit is working as designed. CX insrustion."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Ocean City, MD 21842

Michael E.

Job Details: 07/18/2023

"CX complaint: leaking at IM. Tested and verified complaint. I found the inlet tube was not all the way into the trough. I corrected inlet tube, tested unit and it is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Annandale, VA 22003

Lloyd B.

Job Details: 07/18/2023

"CX complained the unit did not cool. Inspected the unit and found minimal frost pattern. In the fc, the temp is 12 degrees and 44 degrees in the rc. Unit needs new compressor and drier. Sealed system tech required. 2 job count . Lokring; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582592 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Upper Marlboro, MD 20772

Sherwood

Job Details: 07/18/2023

cx complaint leaking. arrived today put new tub on. but could not test for leaks because cx power went out and was out for awhile.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Woodbridge, VA 22192

Demonte S.

Job Details: 07/18/2023

"Installed the L.e.d. Lights, L.e.d. Control Board, Evaporator Fan Motor & Drain Pan. Tested the unit. Unit is starting to Cool . All L.e.d. Lights are illuminating. Unit is working as Designed. ( Any questions please check Sd Pictures.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KURR314KSS00

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 07/18/2023

"Replaced switch, reset power, unit tested and works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Newark, DE 19713

Taylor F.

Job Details: 07/18/2023

"Cx complaint is rack and spray arms defective. Found the two spray arms for the third rack hanging down causing poor washing performance from a defective manifold. Ordering manifold and tube, cannot reschedule at this time.; ordrng 1 W11573754 (tube) and 1 W11568642 (manifold)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/18/2023

replaced the inlet water valve unit tested good kept filling non stop

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near Newark, DE 19702

Taylor F.

Job Details: 07/18/2023

cx complaint is dw not installed properly and or not fitting in space. DW sticks out past cabinets 1/2in. Cx thought dimensions given by kitchenaid were incorrect. Measured DW and it is exactly the correct dimensions based of what the cx was given and service matters. Unit is correct and cx is going to talk to contractor about issue. Job is complete.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Kensington, MD 20895

Roberto I.

Job Details: 07/18/2023

"Replaced switch and rod. Oven tested ok, cavity light tested ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS04

Near Rockville, MD 20852

Shawn D.

Job Details: 07/18/2023

"cleared all ice replaced fan motor, and both freezer door slides and tested and door closes and seals good now fan sounds good. unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Waldorf, MD 20602

Shane B.

Job Details: 07/18/2023

"cx complaint is the FC light not working. cx said it was out for several days then started working again. when i arrived the light was working but it had some frost around the light switch and a small amount on the door where it contacts the switch. warm air must be getting in causing frost which keeps the switch from moving freely. i inspected all door gaskets. they are all sealing. i found a small gap in the liner near the bottom of the left RC door. fill gaps with silicone. made sure the humidity control was turned on, it is. i leveled the feet so unit is no longer leaning forward and doors are level. informed cx with it being as hot and humid as it is to make sure doors are kept closed as much as possible to help keep air from the room out. unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED9450WW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 07/18/2023

"cx complaint unit squeeling. checked unit, coem to find defective pulley, quoted cx, replaced pulley, tested, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Sykesville, MD 21784

Brian R.

Job Details: 07/18/2023

came out to replace part and door was locked and buisness is vloses on tuesdays and no answer. office will reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/18/2023

"replaced heater, advised cx to monitor unit for next 24-48 hrs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Jason A.

Job Details: 07/18/2023

CX complaint FRIDGE not cooling. Found EVAP iced up & not defrosting. Connector has backed out. Cleared all ice & secure htr. Test HTR element heats > JJ

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Lanexa, VA 23089

Lucas R.

Job Details: 07/18/2023

"cx complaint oven not heating, checked unit found neither bake or broil sparking, 0 vac to dsi board, found open BK wire to board, repaired wire, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Ephrata, PA 17522

Justin L.

Job Details: 07/18/2023

"Cx complaint unit no cool and clicking noise. Was able to access unit and found unplugged. Plugged unit in and found that the compressor clicks. Ohmed out and got 5.6, 6.4 and 11.9 Ohms. Replaced start device and no difference. Found unit to have locked compressor. All lights and fans are working. Ordering 3 call count sealed system repair and once parts are in office will need to set return; ordrng 1 W11546692 (evaporator) and 1 W11109499 (drier) and 1 W11580057 (compressor) and 3 w11506635 (process stub)s and 1 876765 (tubing kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269FRZ04

Near Annandale, VA 22003

Christian C.

Job Details: 07/18/2023

"Installed left bin rail, and center support. No issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Fairfax, VA 22030

Christian C.

Job Details: 07/18/2023

"Cx complaint IM is not working and FC is getting warm. Inspected unit ran test 28 reading 37 avg temp in RC. Test 29 reading 27 avg temp in FC. Test 30 reading 33 avg temp in pantry. Test 31 reading 32 avg temp in ice box. Test 56 and 57 both evap fans running good. Ran test 39 unit is pulling 159watts. Compressor hot to touch. Ordering compressor, condenser, drier, and coupler. SS repair 3 count. Cx paid for service call.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11548259 (condenser) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Severna Park, MD 21146

Alexander D.

Job Details: 07/18/2023

"replaced icemaker and damper. tested unit. icemaker is cycling now but still not filling with water. valve is getting 120v now, just not opening. ordering valve. call cx to schedule return visit; ordrng 1 WPW10498976 (valve)"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS1

Near Selbyville, DE 19975

Michael E.

Job Details: 07/18/2023

CX comp

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS11

Near Alexandria, VA 22314

Davonte

Job Details: 07/18/2023

"installed new icemaker, unit now working as should. cx paid in full on first visit"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES1

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 07/18/2023

"cx complaint LF valve stem twisted so off on knob doesnt line up. cx also mentioned both front burners usually dont ignite immediately but he doesnt want to address that at this time. inspected unit and verified complaint. knob isnt cracked. burner screws are rusted and may break but should be able to replaced either manifold or valve without having to take the screws out. advised cx we can either replace whole manifold(W10812382) totaling 453.25, or replace just the valve(WPW10279615) totaling 402.81. cx paid 120 service call with c/c and declined repair, would rather buy new. advised cx service call is covered for 30days if he changes his mind."

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS0

Near Springfield, VA 22152

Lloyd B.

Job Details: 07/18/2023

"Cx complained the unit did not drain. Inspected the unit and found the drain pump when running, was choppy and not smooth. Installed new drain pump and it runs now smoothly without interruption. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Fairfax, VA 22030

Christian C.

Job Details: 07/18/2023

"Cx complaint unit is not dispensing water and right RC gasket is torn. Inspected unit right RC door gasket is torn. Tried to dispense water. No water coming out. Removed filter and put filter cap still no water. Water is slow out of filter head and water valve. Ordering water valve, filter head, and RC gasket. Cx paid in full.; ordrng 1 W11346623 (filter head) and 1 WPW10420083 (water valve) and 1 W10830162 (RC gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Springfield, VA 22153

Lloyd B.

Job Details: 07/18/2023

Cx complained the ice maker is overflowing. Inspected the unit and found the extention will not stay on. Unit needs new extention and bail arm; ordrng 1 W11215550 (EXTENTION) and 1 W11251736 (bail arm)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hampton, VA 23669

Justin W.

Job Details: 07/18/2023

cx complaint burning smell. checked unit to find dryer duct blocked. removed duct to confirm no internal blockage to find internal block in lint housing. removed blockage and advised cx to clean duct work on home side. unit working as designed called techline spoke to Joe sr7736880745

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near West Springfield, VA 22152

Lloyd B.

Job Details: 07/18/2023

"Cx complained the unit had smoke and no lights. Inspecrted the unit and found that at the blower motor, plastic was melted on the motor and may have caused the smoke. As for the light, at the transformer, there is 121vac going in but when the door is open, there is not 10vac going to lamp. Unit needs new blower motor, lamp and transformer; ordrng 1 W10886919 (bulb) and 1 W11344874 (blower motor) and 1 W11238401 (transformer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Naxera, VA 23061

Orbie

Job Details: 07/18/2023

"replaced lid latch, drain pump and control to restore function to unit. tested unit, found lid not wanting to close all the way causing lid latch to not lock if not pressing down on lid. ordering lid, also ordering hinges just in case.; ordrng 1 W11413336 (lid) and 1 W11551369 (hinge) and 1 W11551376 (hinge)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Alexandria, VA

Tanner B.

Job Details: 07/18/2023

1-w11665769 sump needed. cx needes to call lowes to get dispatched correrctly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Powhatan, VA 23139

Kyle A.

Job Details: 07/18/2023

"Cx complaint of unit having cooling issues. Did confirm faulty start device and unit is leaking hot air in ice bin due to leaky seperator. Installed new start device and will need to return with seperator.; ordrng 1 WP2320150 (Start device ka truck stock) and 1 WPW10616134 (Seperator), used 1 WP2320150 (Start device) from stock"

We serviced a

JENNAIR DBL WALL OVEN

Model jjw9630dds

Near Alexandria, VA 22304

Tanner B.

Job Details: 07/18/2023

"sr#7736882417 contacted wpl techline .. un it giving fd21 error , units upper fan sensor failed .. IF CX CALLS BACK order 1-WP74008383 fan .. cx paid svc call only"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 07/18/2023

"Cx complained unit did not heat. Opened the ignitor box and the part was broken. Used one from van stock. Installed new ignitor and tested and the unit now heats to temp. Job complete; ordrng 1 w11590294 (ignitor), used 1 w11590294 (ignitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/18/2023

"CX concern the unit making noise from Icemaker area , found dampner rattling ..unit needs new dampner ..; saved tckt"

We serviced a

WHIRLPOOL COOKTOP

Model WFE535S0LS2

Near Waynesboro, PA 17268

Bernard M.

Job Details: 07/18/2023

Cx complaint the RF burner gets too hot. Inspected and found the cooktop hgad cracked du to heat stress. Turned on the RF burner and it would stay on the highest setting while turning the knob to medium or high. Removed back panel and found the switch defective. As a result of the switch being unadjustable and staying on high the cooktop had fragmented. Ordering switch and set return for 7/24. Office will contact cx with time frame; ordrng 1 WPW10434452 (RF switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/18/2023

"SR#7736879653.. Cx concern the unit leaking from behind unit coming from the island into middle of floor .. found no errors and ran unit with it pulled out from cabinet .. no leaks from water supply, drain line, components underneath and tub assembly .. no sign of water leaks .. contatced wpl techline to document .. wpl stated to have cx run unit in middle of day to keep an eye on it .. because she found the water in morning after running it at night .."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waynesboro, PA 17268

Bernard M.

Job Details: 07/18/2023

"Replaced control and valve, recalibrated and ran auto test, test completed without issues. unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Stafford, VA 22556

Thomas B.

Job Details: 07/18/2023

Loud noise coming from the idler pulley ordering part; ordrng 1 W10837240 (Pulley idler)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Harrisburg, PA 17104

Andrew S.

Job Details: 07/18/2023

"Cx complaint is that the FC is frosting and the RC is freezing some items and the unit is making a loud noise intermittently. Upon arrival I found that the FC door is not sealed properly and is allowing warm air to enter the FC. I found that the door is bowed at the bottom and will need to be replaced. I also found that the mullion has moisture on it and is not functioning when activated. I also ran test 121 and found that the noise is coming from the damper. the motor is running roughly. I am ordering the mullion, damper and FC door. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 WPW10594329 (Damper) and 1 12977880SQ (FC Door) and 1 W10876598 (Name Plate) and 1 WP12722803AP (Mullion)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 07/18/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, drier, and coupler tested and inspected for proper use unit now functions Normally"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Littlestown, PA 17340

Bernard M.

Job Details: 07/18/2023

"Cx complaint unit doesn't drain completely. Entered diag and found error code F9E1 drain fault. Ran drain pump on component activation and it pumped what little water was in.Inspected underneath and found no wire or pump damage. Cx added items and ran normal cycle. Unit filled, agitated, then cancelled cycle. Unit wouldn't drain and or spin. Wouldn't drain under component actiavtion. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11419171 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Chesterfield, VA 23838

John P.

Job Details: 07/18/2023

Confirmed dent in right ff door ordering door ; ordrng 1 W11436604 (Door shp2cx) and 1 W11223753 (Badge)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Washington, DC 20011

Samuel R.

Job Details: 07/18/2023

installed wire for sensor and upon pulling unit apart found nothing but more infestation.called office about issue and rescheduling with previous tech; saved tckt

We serviced a

MAYTAG DRYER

Model MEDB850WQ0

Near Pasadena, MD 21122

Israel R.

Job Details: 07/18/2023

Installed new thread lock. Tested unit is back to normal operations. M17RM11WPL1. Did not collect becasue the customer has Parts and labor auth.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/18/2023

noise during wash cycle called tech line same as last time deemed operational and that the unit is preforming as a dishwasher sound not affecting proformance third sump same noise informed to have customer contact customer support for any concerns sr7736755848 informed customer

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near College Park, MD 20740

Israel R.

Job Details: 07/18/2023

Installed new gearcase and tub. Unit is back to normal operations.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Great Falls, VA 22066

Jason A.

Job Details: 07/18/2023

"CX complaint FRIDGE FC liner condensation / frost & ice. Found unit not level & leaning forward. RC door not sealing well. Ice in bin is shiny & sticking together with unit set to 0FC 37RC. Leaned unit back & align to cabinet. Heated gaskets to remove flat spots. Applied food grade silicone lube to gaskets to improve seal. LEDs are older type. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 1 W10790812 (icemaker) and 4 W11632139 (LEDs, JJ/VS)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/18/2023

"CX complaint icemaker makes anly few ice cubes per day.Tested icemaker, found shutoff arm touching the wires and getting stuck in upper position. Re-routed wiring, unit tested ok. icemaker W10884390 (Rop1y)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Finksburg, MD 21048

Brian R.

Job Details: 07/18/2023

replaced parts ordered. while replacing parts did see a small trace of oil on things. ran tests and checks and unit runs quiet. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Chantilly, VA 20152

Demonte S.

Job Details: 07/18/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is still leaking Water. Ran Service Diagnostics on the unit. Ran Service Test - 35 Mullion Heater Test. Turned the Mullion on checked the voltage. I'm getting 12.65 Dc Volts. Checked Service Test 34 - Mullion Heater Mode. Heater is turned Off. Put Mullion on for 100% of the time. Called Whirlpool Techline Ref # 7736882659. Gave all information to whirlpool Techline. Per Whirlpool Techline unit will take a couple of days bto correct it's self. Advised cx of this issue.

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYBL02

Near Alexandria, VA 22310

Davonte

Job Details: 07/18/2023

installed new icemaker. icemaker now working as should

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Chesapeake, VA 23320

Carl A.

Job Details: 07/18/2023

"cx complaint of a burning smell in unit,checked unit to find no error codes at this time,test ran unit to find it starts fo a few seconds and then smell burning, then unit would start back up and shut down again after running for a second scalled techline and spoke Robert with tested unit from lb to tan and found when unit shut down power still there indicating bad motor also called saftey spoke with Bianca file #7736865449; schdld next appmnt for 7/20 THU !"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB3

Near Chesapeake, VA 23320

Carl A.

Job Details: 07/18/2023

helped zr tested unit works as deisnged

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