Service History 374 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Poquoson, Virginia 23662

Lucas R.

Job Details: 07/19/2023

"cx complaint unit shutting down, checked unit found evap fan intermittently failing, taking out control, ice on evap from fan failure, removed ice, replaced fan and control at same time, unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Georgetown, Delaware 19947

Michael E.

Job Details: 07/19/2023

CX complaint: crack in cooktop. Inspected and verified complaint. I documented the crack in pics. Replaced cooktop since unit is under 30 days old. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lochearn, Maryland 21207

Dustin F.

Job Details: 07/19/2023

"Upon arrival, removed Washplate and found gearcase leaking oil out of the top through splines in washplate. Inspected bottom of unit and found shaft bent, clutch worn down from belt and strain on gearcase. and motor and actuator damaged from oil. Ordering new gearcase,motor,clutch.belt,actuator. sending suspension, hub and washplate for return. need to replace all at same time to avoid new parts getting damaged again.before fully repairing the unit.; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 look (look)"

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/19/2023

hood lights working blower fan slight hum not moving air removed motor found connector to relay no installed on spade reconnected white plastice cap and installed on relay test blower now moving air

We serviced a

WHIRLPOOL RANGE

Model MGR6600FZ6

Near Newark, Delaware 19711

Taylor F.

Job Details: 07/19/2023

"Cx complaint is unit not heating in the oven. Tested inspected and verifed complaint. Found the dsi board not sending power to ignitors or activating gas valve. Replaced dsi board and regulator from pre id and unit still does not heat. Found the control board that was previously replaced to be incorrect. Ordering correct main board, cannot rescheudle at this time.; ordrng 1 W11621746 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Mount Airy, Maryland 21771

Brian R.

Job Details: 07/19/2023

"cx complaint is unit is making a loud sound that sounds like a compressor running. tested and checked unit and issue is with evap fan and quiet on lower speeds until it hit higher speeds. will order parts needed. shes not pleased and calling costco to replace unit as units only a few days old. as soon as parts are in office will schedule.; ordrng 1 W11661931 (Motor, Evaporator) and 1 WP67006337 (Blade)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Harpers Ferry, West Virginia 25425

Ricky E.

Job Details: 07/19/2023

"ck fnd units upper track screws loose... secured screws, unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 07/19/2023

cx complaint units door wont stay closed. inspected unit and found the door catch has failed. i qouted cx for repair and cx accepted. i was able to access unit and replace the catch. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Westminster, Maryland 21157

Brian R.

Job Details: 07/19/2023

cx complaint is with units cooling and defrosting. said a Scott & Sons Appliance has been out 3 times and replaced heater kit as well as thermistor and they still have issues. cx said unit started acting up before the year was up and called unit in and some repair company came out and now this still and we came out. she doesnt know much as husband did all the calls but said since this is a ongoing issue and this would be covered for a on going issue. took temp readings of -2 in freezer 39 in fridge. she said they defrost unit about every 10 days. advised to replace control as other parts were replaced. cx calling in and seeing what whirlpool will help with.; saved tckt

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Virginia Beach, Virginia 23462

Justin W.

Job Details: 07/19/2023

replaced door switch tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Newport News, Virginia 23607

Justin W.

Job Details: 07/19/2023

cx compl

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ1

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 07/19/2023

"cx complaint unit shutting off , checked unit and found when started unit shuts down in about 5 seconds . , disassembled and all major componets checked good on unit , found coming from the house unit has 240 on L1 and 120vac on L2 long with 120vac neutral to ground cx will have to contact a electrician for proper repair to vac going to unit ."

We serviced a

MAYTAG WASHER

Model MVW6500MBK

Near Martinsburg, West Virginia 25401

Ezra M.

Job Details: 07/19/2023

"wire harness disconnected from actuator. reconnected and tested, working properly"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 07/19/2023

"cx complaint unit leaking and low flow. checked unit, unit displaying f8e1long fill, f0e2 oversuds, f0e5off balance, f5e4 door not open. come to find defective solenoid on cold water valve, quoted cx, cx unsure about repair atm. advised ticket is open for 30 days. collected $120"

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2795FQ1

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/19/2023

"cx complaint wet clothes at end of cycle. checked unit, come to find defective lid latch not locking lid. ordering lid latch to complete repair.; ordrng 1 WPW10482836 (latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Hagerstown, Maryland 21742

Ken M.

Job Details: 07/19/2023

Customer complaint is that the ice maker is still not making ice and ice cream in the freezer is soft. Found that the freeezer evaporator fan is not running. Control was recently replaced. Unit needs a new evaporator fan assembly for the freezer compartment.; ordrng 1 W11452196 (evap fan assy - fc)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near Newport News, Virginia 23605

Justin W.

Job Details: 07/19/2023

replaced parts ordered tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WED5605MW0

Near Woodstock, Virginia 22664

Ezra M.

Job Details: 07/19/2023

"tested unit, tumbling and heating properly. found main harness not fully seated on motor. pushed on, verified secure."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Norfolk, Virginia 23518

Carl A.

Job Details: 07/19/2023

"cx complaint of uniy stopping mid cycle, checkedu nit to find no error codes at this time,was unable to duplicate problem at this time ran unit in timed dry with no problem,possible cx using sensor dry and not knowing it advise cx husband of the different controls the unit has tested unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH1

Near Norfolk, Virginia 23503

Carl A.

Job Details: 07/19/2023

"cx complaint of of normal cycle not working,checked unit to confrim that ,put unit in diag found no error codes at this time called techlline spoke with Nate was told unit was going to be put under review SR#7736396596; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, Virginia 23669

Carl A.

Job Details: 07/19/2023

cx cancelled at door as they were under the impression unit was still under warranty

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Hampton, Virginia 23669

Carl A.

Job Details: 07/19/2023

"cx complaint of rr element on coming on,pulled cook top to find element to have had a thermal event,replaced rear right element tested unit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Newport News, Virginia 23606

Justin W.

Job Details: 07/19/2023

cx complaint console not working properly. confirmed complaint. checked unit to find not all selections on console working. ordering console to complete repair.; ordrng 1 W11622500 (console black)

We serviced a

KITCHENAID DOWNDRAFT

Model KXD4636YSS

Near Hampton, Virginia 23664

Carl A.

Job Details: 07/19/2023

"cx complaint of unit binding up as it comes up,checked unit to find that the trim peace is rubbing against the draft that gose up and down tested unit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/19/2023

top rack concerns found stopper not fully seated allowing one side of tray to come out further than the other reinstalled clipped into place now rack moving freely on rollers

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 07/19/2023

"cx complaint not amking ice, found T56 e5, T58 cold enough, T57 passed 01, t36 fan strong, t15 bin in and empty, T45 buzzed butno fill, fill tube frozen, t19 thawed line withing 10 minutes, T45 filled and after icemaker called for wat4r also, set FC temp to -5 and max cool with max ice to get unit cold quick, cx to monitor, tested all ops ok, if cx calls back order dual valve and fill tube heater"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Sykesville, Maryland 21784

Ricardo S.

Job Details: 07/19/2023

"Cx complians about a noise, isnpected unit.. i ran test mode, no error codes.. but when the unit is on spin the gearcase sound weird. pulley and belt cks ok. unit needs gearcase assy, 2 counts job; ordrng 1 w11454738 (gearcase) and 1 W10721967 (drive pulley) and 2 countsjob (2 counts job)s"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Sinking Spring, Pennsylvania 19608

Cody H.

Job Details: 07/19/2023

"CX complains unit is not drying clothing. CX is still under manufacture warranty. Found unit to rotate and heat, ran unit through cycle without load, unit finished cycle with no issues. unit shows no error codes. Unit moisture sensor giving multiple readings, ordering moisture sensor and harness for return visit. Also ordering motor and blower due to motor making unusual noise. Will also return with dryer vent test kit due to seeming like unit is building up with heat. Office to schedule return when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 WP3387223 (moisture sensor) and 1 WPW10298258 (harness) and 1 WP697772 (blower wheel) and 1 W11364931 (motor) and 1 dryerventtest (dryer vent test)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/19/2023

called tech line about time changing informed customer doesnt want to have it downloaded on her phone attempted off hotspot started and froze at 12% than jumped to 87 software update complete software now reset came back with correct time and date informed customer she will speak with husband about setting up the wifi \'

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/19/2023

"cx complaint right door not closing like it should. checked unit, adjusted door, applied lubricant and seated door on hinge at a 90 degree angle, issue not resolved. ordering door and closer to complete repair. advised cx door will be shipped directly to their home and to inspect door then contact VIA office for return visit.; ordrng 1 W10634619 (dor-fip bl) and 1 W11188796 (closer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Herndon, Virginia 20170

Jason A.

Job Details: 07/19/2023

"CX complaint FRIDGE RC door swings wide open. Found unit is not level & tried to adjust R & L but stripped & wont hold position. When door is opened & it is 90degrees open cam closer allows door to drop & the momentum swings it open further, Door & cabinet hinge side cams are both in good condition. If unit is not completely upright door will swing open or closed. Called techline. Per techline unit is working as designed. SR7736897793. CX request AM appt > JJ; ordrng 1 WPW10304659 (cabinet roller assym) and 1 WPW10304660 (cabinet roller assym L) and 1 W11399415 (hinge R lower)"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 07/19/2023

installed spark module no change all ignitors sparking after one is turned on ordering switch harness showing sp order; ordrng 1 W11537635 (switch harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Virginia Beach, Virginia 23454

Branden R.

Job Details: 07/19/2023

"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit and unit is now running as designed ."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 07/19/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested and found low pressure on cold side . found low pressure coming from house . advised cx they will need to contact a plumber for proper pressure to unit for unit to be able to cycle .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 07/19/2023

"cx complaint unit not making ice , checked unit and found ice maker lost home postion on unit not allowing it to cycling when testing . replaced and ice maker now cycling as designed . found ice bin warped not allowing door to freezer to properly shut . ordering bin for repair to unit .; ordrng 1 WPW10558424 (bin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ03

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/19/2023

"cx complaint unit has frost build in fc and door will not open/close smoothly. checked unit, come to find defective slide rails, not allowing door to close properly causing frost build. steamed frost clear. replaced rails, tested, advised cx to monitor unit. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/19/2023

"cx complaint unit not cooling in rc. checked unit, fc at -10 degrees, rc at 55 degrees control not allowing me into service mode. come to find airducts frozen over. steamed air ducts clear. thermistor within range, cleared debris from drain pan, tested, still not able to get unit into service mode. replaced acu and harness, advised cx to monitor unit for next 24 hours. secured old acu in bin."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Shepherdstown, West Virginia 25443

Ricky E.

Job Details: 07/19/2023

"customer stated that the unit was squeeling. verified issue replaced tha idler, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 07/19/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model LTE6234DQ2

Near Washington, District of Columbia 20005

Leon

Job Details: 07/19/2023

"cx complaint dryer not starting, inspected unit to see that and only washer would activate. unplugged dryer and check to see if belt was broken. client gave us correct belt and now unit is working as designed"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Great Falls, Virginia 22066

Jason A.

Job Details: 07/19/2023

CX complaint FRIDGE water leak. Condensation & frost. Heated gaskets to remove flat spots. Applied food grade silicone lube to gaskets to improve seal. Jumprered L & V to test fill. Icemaker has a crack & water flows below it when almost to the fill level. Found valve has been leaking since new. See SDpics. Shut off water & turned off icemaker. Unplug valve connector. JJ to RETURN > JJ; ordrng 1 LOOK (LOOK - JJ to RETURN) and 1 WP2307650 (valve)

We serviced a

MAYTAG DRYER

Model MEDB850WQ0

Near Pasadena, Maryland 21122

Israel R.

Job Details: 07/18/2023

Installed new thread lock. Tested unit is back to normal operations. M17RM11WPL1. Did not collect becasue the customer has Parts and labor auth.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Chesterfield, Virginia 23838

John P.

Job Details: 07/18/2023

Confirmed dent in right ff door ordering door ; ordrng 1 W11436604 (Door shp2cx) and 1 W11223753 (Badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Fredericksburg, Virginia 22401

Thomas B.

Job Details: 07/18/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, drier, and coupler tested and inspected for proper use unit now functions Normally"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Stafford, Virginia 22556

Thomas B.

Job Details: 07/18/2023

Loud noise coming from the idler pulley ordering part; ordrng 1 W10837240 (Pulley idler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 07/18/2023

"SR#7736879653.. Cx concern the unit leaking from behind unit coming from the island into middle of floor .. found no errors and ran unit with it pulled out from cabinet .. no leaks from water supply, drain line, components underneath and tub assembly .. no sign of water leaks .. contatced wpl techline to document .. wpl stated to have cx run unit in middle of day to keep an eye on it .. because she found the water in morning after running it at night .."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 07/18/2023

"CX concern the unit making noise from Icemaker area , found dampner rattling ..unit needs new dampner ..; saved tckt"

We serviced a

JENNAIR DBL WALL OVEN

Model jjw9630dds

Near Alexandria, Virginia 22304

Tanner B.

Job Details: 07/18/2023

"sr#7736882417 contacted wpl techline .. un it giving fd21 error , units upper fan sensor failed .. IF CX CALLS BACK order 1-WP74008383 fan .. cx paid svc call only"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Alexandria, Virginia

Tanner B.

Job Details: 07/18/2023

1-w11665769 sump needed. cx needes to call lowes to get dispatched correrctly

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near West Springfield, Virginia 22152

Lloyd B.

Job Details: 07/18/2023

"Cx complained the unit had smoke and no lights. Inspecrted the unit and found that at the blower motor, plastic was melted on the motor and may have caused the smoke. As for the light, at the transformer, there is 121vac going in but when the door is open, there is not 10vac going to lamp. Unit needs new blower motor, lamp and transformer; ordrng 1 W10886919 (bulb) and 1 W11344874 (blower motor) and 1 W11238401 (transformer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Springfield, Virginia 22153

Lloyd B.

Job Details: 07/18/2023

Cx complained the ice maker is overflowing. Inspected the unit and found the extention will not stay on. Unit needs new extention and bail arm; ordrng 1 W11215550 (EXTENTION) and 1 W11251736 (bail arm)

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS0

Near Springfield, Virginia 22152

Lloyd B.

Job Details: 07/18/2023

"Cx complained the unit did not drain. Inspected the unit and found the drain pump when running, was choppy and not smooth. Installed new drain pump and it runs now smoothly without interruption. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS11

Near Alexandria, Virginia 22314

Davonte

Job Details: 07/18/2023

"installed new icemaker, unit now working as should. cx paid in full on first visit"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Severna Park, Maryland 21146

Alexander D.

Job Details: 07/18/2023

"replaced icemaker and damper. tested unit. icemaker is cycling now but still not filling with water. valve is getting 120v now, just not opening. ordering valve. call cx to schedule return visit; ordrng 1 WPW10498976 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269FRZ04

Near Annandale, Virginia 22003

Christian C.

Job Details: 07/18/2023

"Installed left bin rail, and center support. No issues."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Lanexa, Virginia 23089

Lucas R.

Job Details: 07/18/2023

"cx complaint oven not heating, checked unit found neither bake or broil sparking, 0 vac to dsi board, found open BK wire to board, repaired wire, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 07/18/2023

"replaced heater, advised cx to monitor unit for next 24-48 hrs."

We serviced a

WHIRLPOOL DRYER

Model WED9450WW1

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 07/18/2023

"cx complaint unit squeeling. checked unit, coem to find defective pulley, quoted cx, replaced pulley, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS04

Near Rockville, Maryland 20852

Shawn D.

Job Details: 07/18/2023

"cleared all ice replaced fan motor, and both freezer door slides and tested and door closes and seals good now fan sounds good. unit is good to go"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near Newark, Delaware 19702

Taylor F.

Job Details: 07/18/2023

cx complaint is dw not installed properly and or not fitting in space. DW sticks out past cabinets 1/2in. Cx thought dimensions given by kitchenaid were incorrect. Measured DW and it is exactly the correct dimensions based of what the cx was given and service matters. Unit is correct and cx is going to talk to contractor about issue. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Newark, Delaware 19713

Taylor F.

Job Details: 07/18/2023

"Cx complaint is rack and spray arms defective. Found the two spray arms for the third rack hanging down causing poor washing performance from a defective manifold. Ordering manifold and tube, cannot reschedule at this time.; ordrng 1 W11573754 (tube) and 1 W11568642 (manifold)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Woodbridge, Virginia 22192

Demonte S.

Job Details: 07/18/2023

"Installed the L.e.d. Lights, L.e.d. Control Board, Evaporator Fan Motor & Drain Pan. Tested the unit. Unit is starting to Cool . All L.e.d. Lights are illuminating. Unit is working as Designed. ( Any questions please check Sd Pictures.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Annandale, Virginia 22003

Lloyd B.

Job Details: 07/18/2023

"CX complained the unit did not cool. Inspected the unit and found minimal frost pattern. In the fc, the temp is 12 degrees and 44 degrees in the rc. Unit needs new compressor and drier. Sealed system tech required. 2 job count . Lokring; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582592 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS3

Near Stafford, Virginia 22554

Robert W.

Job Details: 07/18/2023

"CX complaint is the unit is making a clicking noise, Inspected unit and found the unit is operating properly the clicking noise is when the oven is heating and metals inside are expanding unit is working as designed. CX insrustion."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Manassas, Virginia 20112

Demonte S.

Job Details: 07/18/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Compressor is getting really hot again because they feel the heat coming from the rear of the Refrigerator. Checked the Compressor Section. Found that the Condenser Fan Motor is not running. Harness to the Condenser Fan Motor is not connected. ( Please see Sd Pictures.) Condenser Fan Motor is running after i connected it. Unit is working as Designed.

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Chantilly, Virginia 20151

Richard B.

Job Details: 07/18/2023

"CX complant. F6E4 error code keeps coming back after repairs. Called techline to see what they recomended. SR7736879274 . techline recomended replacing the expansion board since console as well as appliance manager has been replaced . Replaced expansion board and did a 350 preheat.. Oven heating , CX will do some baking today and advise if issue persists. RB"

We serviced a

WHIRLPOOL DRYER

Model WED8900BC0

Near New Kent, Virginia 23124

Lucas R.

Job Details: 07/18/2023

"replaced thermal fuse, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near West Point, Virginia 23181

Orbie

Job Details: 07/18/2023

"cx complaint unit will not lock. verified complaint, found broken lid latch and missing strike bezel. went to replace lid latch, lid latch sent with also broken. used lid latch from van stock. showed cx how to use unit for now until missing bezel comes in, also informed them how to click it in once it does get here. ship bezel directly to cx.; ordrng 1 w11394572 (lid latch OA/VS) and 1 W11545554 (strike bezel) and 1 look (look)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Wake, Virginia 23176

Orbie

Job Details: 07/18/2023

"cx stated unit working good now, no error codes in unit. advised cx to monitor unit and call back if needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 07/18/2023

"CX complains unit FC door handle is loose. CX also complains unit FC seems to completly freeze over and RC seems to freeze at times. Found FC handle to be loose and was able to tighten the handle. Both RC and FC door seals are making good seal and have not failed. Unit has frost build up in FC near top front of FC. Found unit seems to have warpage in FC cabinet liner. Called techline and spoke to Joe SR# 7736879562 who said to use rtv sealant to seal the FC liner. Ordering rtv sealant for use on return, office to schedule return when all parts arrive and are approved.; ordrng 2 675659 (rtv clear)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Reinholds, Pennsylvania 17569

Justin L.

Job Details: 07/18/2023

Cx complaint unit leaking. Was able to access unit and using floor mat removed and found water lines had pinholes causing leak. Shut off water. Cx will need to replace line. Unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Shiloh, Pennsylvania 17408

Fred G.

Job Details: 07/18/2023

"i was able to access unit and replace the motor, belt and cam as per previous tech. tested unit and found unit now checks good."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Greenwood, Delaware 19950

Frederick R.

Job Details: 07/18/2023

Upon arrival CX had doors and tri removed. Pulled unit out and checked pump (28ohms) so we replaced ACU. Tested unit before reinstalling and all functions are now working as designed. Reinstalled unit and Dryer. Tested again and everything is working properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 07/18/2023

"ff 45, fzr 2 customer stated the the units ff section wasnt cooling. verified issue and fnd fzr cooling correctly and the main temp in the ff section at 50, but the drawer is at 38. had a hard time getting the unit into diag but when in diag the unit passed all thermister tests... the unit will need the ui and ff evap fan motor assy; ordrng 1 W11087438 (motor-evap) and 1 WPW10389152 (support) and 1 w11634312 (ui assy)"

We serviced a

WHIRLPOOL OVEN

Model WFG535S0LZ1

Near Hyattsville, Maryland 20784

Dustin F.

Job Details: 07/18/2023

"Upon arrival, Found I did NOT have gas sniffer in parts bin. Contacted Office, had to get CX rescheduled for first available on 7/24/2023; ordrng 1 look (look) and 1 gassniffer (gas sniffer)"

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Falls Church, Virginia 22043

Christian C.

Job Details: 07/18/2023

Cx complaint drum is loose. Inspected unit ran through diag cycle and spin test no issues. Advised cx that unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Oakton, Virginia 22031

Jason A.

Job Details: 07/18/2023

CX complaint FRIDGE FC door not closing. Lights stop working & icemaker stops. Frost & condensation on top shelf bin surfaces. New L & R slide rails same issues. Surfaces have heavy lube applied. Lube is not rated for FC temps. Rails are bent at door contact points. Called techline New SR: 7736667515. Parts OOS > JJ; ordrng 1 W11241268 (rail bracket R) and 1 W11241580 (rail bracket L) and 1 LOOK (LOOK - Send parts to JJ to inspect before scheduling)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Germantown, Maryland 20874

Julian H.

Job Details: 07/18/2023

CX complaint about uit not cooling found Rc @ room temp FC38* found unit overfrostingremoved frost & evap cover found brown wire to heater loose attached back in position tested defrost heater & working MUST WAIT 24 HRS TO COOL DOWN 48 TO SEE ICE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 07/18/2023

Replaced parts and resumed power. compressor and fans started. Unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near York, Pennsylvania 17401

Fred G.

Job Details: 07/18/2023

"i was able to access unit and install both RC and FC door with nameplate. i used a heat gun to soften the gaskets to form to unit. unit now checks good.; ordrng 1 WP489467 (washer (FG VS)), used 1 WP489467 (WASHER) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 07/18/2023

"Cx complaint oven door gasked hanging, all burners not working.Cinfirmed oven door gasket honging from top left corner. Nothing wrog with the gasket, I just re-installed it. Confirmed surface elements not working. Tested power supply, found no voltage on one of the the two hot wires. Powwr supply issue, cx must to call an electrician."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/18/2023

"CX complaint unit not draining.Found tub full of water, drain pump running but not draining. Removed water, inspected pump, found it not jammed, but very hot. Replaced pump using pre id part. Ran test mode and cleared F9E1 error. Ran a calibration cycle and then a test cycle, the unit worked and drained as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD52ES4MZ

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 07/18/2023

"Received wrongly packed part. Called part ordering, the cooling fan was re-ordered W11347859. Please check part at the shop; ordrng 1 W11347859 (cooling fan (please check part))"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/18/2023

Confirmed cx complaint unit burner flame height not adjustable. Adjusted valve stems to Cx satisfaction.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 07/18/2023

"incorrect door seal sent, reordering part; ordrng 1 W11213719 (seal)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Millville, Delaware 19967

Michael E.

Job Details: 07/18/2023

Replaced actuator as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near ,

Ezra M.

Job Details: 07/18/2023

"removed inlet hose from filter head, no pressure. verified good pressure from supply line, replaced valve. still low pressure at dispenser. removed filter, pressure good. advised cust to replace filter. if cust calls back stating replacing filter did not fix issue, order filter head W11482384 for next visit."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 07/18/2023

"Cx complains that the unit not filling with water, inspected unit, the hot water supply valve is off. cx has the cold valve on only,, unit need both valve on .. reset power, unit tested several times with cx and works fine"

We serviced a

KITCHENAID ICE MAKER

Model kuid508hps01

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 07/18/2023

"Cx complains about a water leak, inspected unit.. the water tub behind the unit is leaking, valve and pump cks ok. order part; ordrng 1 WPW10678300 (tube) and 1 WPW10678299 (tube) and 1 W11257051 (tube-water)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near The Plains, Virginia 20198

Daniel J.

Job Details: 07/18/2023

went to installed adhesive to cabinet found new tube solid *****look look ***** please check new tube of adhesive to enusre not solid also ordering white and clear; ordrng 1 wp4317852 (sealant) and 1 wp482338 (adhesive) and 1 w10841140 (adhesive)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Hampton, Virginia 23669

Carl A.

Job Details: 07/18/2023

"cx complaint of unit not cooling ,checked,unit to find to have gaps between liner and cabinet spoke witj Butch at techline ,took pics determind the unit is going up for review SR#7736879169"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Camden, North Carolina 27921

Branden R.

Job Details: 07/18/2023

cx complaint fabric softener not dispensing checked unit and found no errors stored to unit . tested and all major componets are running as designed . found front 2 feet unseated not allowing unit to properly sit as designed . unit sitting forward to much and not allowing water to drain out of fabric softener . fixed feet on unit and leveled unit for proper use . everything checked out and tested fabric softener and all valve everything running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, Maryland 20852

Shawn D.

Job Details: 07/18/2023

UNIT HAS 2 YEAR WARRENTY SHOWS IN SERVICEBENCH cx complaint ice always clumbing but now stopped making ice. inspected fridge and found freezer at -1 fridge 37 ice bin full but cx has been putting ice inside. ran ice maker test and does nothing shows e4 so replaced ice maker and now it cycles and passes. ran valve tets and comes on for second then stops. checked heater and found power to heater but not working. ordering control kit per ice clumping and filltube heater for icemaker not filling with water; ordrng 1 W11533213 (control kit) and 1 W11596134 (filltube heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Martinsburg, West Virginia 25405

Ezra M.

Job Details: 07/18/2023

"installed compressor, dryer and process stub, leak checked unit with 140 psi nitrogen and -29 vacuum for 20 minutes each. no leaks found filled with 6 oz r134a, verified good and stable pressures, unit cooling properly"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Richmond, Virginia 23221

John P.

Job Details: 07/18/2023

Found wrong door sent reordering door; ordrng 1 W10800805 (Door shp2cx) and 1 2tech (2 tech) and 1 2ct (2ct)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Sparks Glencoe, Maryland 21152

Drew B.

Job Details: 07/18/2023

cx complaint that unit noise on the tone is so quite you cant hear it. i can barley hear the noise when slecting buttons as well ran diag test and found the unit to fill and lock drian agitate and spin no issues the noise is coming from the wheel off the motor when starting to ramp the spin up.. will need the motor and ui for sound issues. call when in to reschd..; ordrng 1 W11478524 (UI 7@trb) and 1 W11283592 (motor 47@trb)

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC1

Near Washington, District of Columbia 20024

Samuel R.

Job Details: 07/18/2023

unstacked unit found hot valve unplugged.reconnected valve and unit checks out good.need to refund cx for part and labor

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Washington, District of Columbia 20024

Samuel R.

Job Details: 07/18/2023

cx complaint unit is is not washing dishes.inspected unit and found sump to not work but getting 120v.all connections are good.unit needs a new somp.cx advised they will call if they go with repair.left cx a qoute; ordrng 1 W11085683 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Annapolis, Maryland 21409

Alexander D.

Job Details: 07/18/2023

"cx complaint unit not cooling. inspected unit and verified complaint. found compressor locked up as mentioned in service pointer. dispatch was sent with service pointer info and Scode S71162 to cover parts and labor. ordering compressor, drier and lokring parts. call cx to schedule return visit once we have eta on parts. 2ct SS tech only; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506635 (access valve) and 1 W11490399 (drier) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Millville, Delaware 19967

Michael E.

Job Details: 07/18/2023

"CX complaint: squeeling sound. Tested and verified complaint. I found a roller had worn out bearings. Replaced roller, tested unit and it is now working properly. CX paid in full for service, labor, S&H and part. Job is complete"

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