We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 07/19/2023
"cx complaint off balance loads been on going issue. inspected washer then checked for error codes and had none, service cycle completed and sounded ok. checked under washer and everything is in place and looks good. i then ran drain and spin and spins great. cx then showed me videos of a tapping noise when spinning and his bedroom is only on the opther side of the wall. noticed drain line has been tapping on the wall bhind washer. called techline started a load of towels got them soaking wet and ran drain and spin and unit spins good and i hear no tapping noise unit is staying balanced and cycle finished and im still on hold for techline. cx agreed unit sounds good so i hung up. unit is good to go"
We serviced a
WHIRLPOOL DRYER
Model wed5010lw0
Near Toano, VA 23168
Orbie
Job Details: 07/19/2023
cx advised me at the door that the unit hasn't made the noise after cleaning vent. advised cx to video noise if she hears it again.
We serviced a
KITCHENAID ICE MAKER
Model KUID308ESS2
Near Washington, DC 20015
Leon
Job Details: 07/19/2023
"cx complaint ice maker not making ice, water just falling in tray. inspected unit, cut on ice maker to see that ice was not forming and that water was falling and recirculating, ordered recirculation pump to go with drain pump; ordrng 1 W11542867 (Recirculation Pump)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Great Falls, VA 22066
Jason A.
Job Details: 07/19/2023
CX complaint FRIDGE water leak. Condensation & frost. Heated gaskets to remove flat spots. Applied food grade silicone lube to gaskets to improve seal. Jumprered L & V to test fill. Icemaker has a crack & water flows below it when almost to the fill level. Found valve has been leaking since new. See SDpics. Shut off water & turned off icemaker. Unplug valve connector. JJ to RETURN > JJ; ordrng 1 LOOK (LOOK - JJ to RETURN) and 1 WP2307650 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV
Near Clinton, MD 20735
Shane B.
Job Details: 07/19/2023
"cx complaint is the upper spray arm falling off. arm landed on the heater and melted. confirmed complaint. unit will need new upper spray arm and manifold. heater has the gold bushings, needs to be replaced with updated heater. ordering manifold and spray arm. marking heater for use on return. schedule when parts are available.; ordrng 1 W11662109 (manifold) and 1 W11627525 (spray arm)"
We serviced a
WHIRLPOOL WASHER
Model LTE6234DQ2
Near Washington, DC 20005
Leon
Job Details: 07/19/2023
"cx complaint dryer not starting, inspected unit to see that and only washer would activate. unplugged dryer and check to see if belt was broken. client gave us correct belt and now unit is working as designed"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Hamilton, VA 20158
Ricky E.
Job Details: 07/19/2023
customer caneled appt prior to service
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manheim, PA 17545
Justin L.
Job Details: 07/19/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model KFGD500EBS00
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 07/19/2023
"Cs upper oven not heating , confirmed complaint. I found the upper oven bake ignitor is getting 124v but not glowing, ohmed out ignitor and reads OL /open. Ordering upper oven bake ignitor. Customer paid in full.; ordrng 1 W11596211 (upper oven bake ignitor)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Shepherdstown, WV 25443
Ricky E.
Job Details: 07/19/2023
"customer stated that the unit was squeeling. verified issue replaced tha idler, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details: 07/19/2023
"Cs oven not lighting, confirmed complaint. I found the oven will cut on but then turn off after a 1min or so, you can cancel it and try again then it will light and preheat perfectly but then doesnt want to cycle.You can hear the click from ignitor but no spark. Ceramic on ignitor has a hair line crack causing the spark to shoot out the side and not on the gas area.Ordering bake ignitor.; ordrng 1 W11524031 (bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/19/2023
"cx complaint unit not cooling in rc. checked unit, fc at -10 degrees, rc at 55 degrees control not allowing me into service mode. come to find airducts frozen over. steamed air ducts clear. thermistor within range, cleared debris from drain pan, tested, still not able to get unit into service mode. replaced acu and harness, advised cx to monitor unit for next 24 hours. secured old acu in bin."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 07/19/2023
"Replaced gearcase , washplate, hub,spluthc and belt. Tested unit, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ03
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/19/2023
"cx complaint unit has frost build in fc and door will not open/close smoothly. checked unit, come to find defective slide rails, not allowing door to close properly causing frost build. steamed frost clear. replaced rails, tested, advised cx to monitor unit. unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FTS05
Near Bethesda, MD 20817
Sherwood
Job Details: 07/19/2023
cx complaint was leaking from IM. arrived and found IM to be good but drain was clogged. used steamer to unclogg drain. everything else is working as designed . repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/19/2023
"cx complaint unit not making ice , checked unit and found ice maker lost home postion on unit not allowing it to cycling when testing . replaced and ice maker now cycling as designed . found ice bin warped not allowing door to freezer to properly shut . ordering bin for repair to unit .; ordrng 1 WPW10558424 (bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Washington, DC 20016
Leon
Job Details: 07/19/2023
"cx complaint fridge not staying cold enough. inspected fridge and seen that evap cover was covered in ice. defrosted evap and checked to see if ice maker was working, found out fridge wasn't the right temp to make ice client wants to buy parts herself"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/19/2023
came out to replace parts on unit disassembled and replace all parts needed for repair . tested and found low pressure on cold side . found low pressure coming from house . advised cx they will need to contact a plumber for proper pressure to unit for unit to be able to cycle .
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Washington, DC 20010
Samuel R.
Job Details: 07/19/2023
went to replace fan motor found connection barely on condesor fan motor.installed connection properly and tesed unit.working properly now
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Virginia Beach, VA 23454
Branden R.
Job Details: 07/19/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit and unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Harrisburg, PA 17109
Fred G.
Job Details: 07/19/2023
ARRIVED AND FOUND CX WAS ABLE TO TIGHTEN HANDLES. CX DID NOT NEED SERVICE ANYMORE.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/19/2023
installed spark module no change all ignitors sparking after one is turned on ordering switch harness showing sp order; ordrng 1 W11537635 (switch harness)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/19/2023
"Replaced thermal fuse, no other issues detected. Collected cc payment. Working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20170
Jason A.
Job Details: 07/19/2023
"CX complaint FRIDGE RC door swings wide open. Found unit is not level & tried to adjust R & L but stripped & wont hold position. When door is opened & it is 90degrees open cam closer allows door to drop & the momentum swings it open further, Door & cabinet hinge side cams are both in good condition. If unit is not completely upright door will swing open or closed. Called techline. Per techline unit is working as designed. SR7736897793. CX request AM appt > JJ; ordrng 1 WPW10304659 (cabinet roller assym) and 1 WPW10304660 (cabinet roller assym L) and 1 W11399415 (hinge R lower)"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Culpeper, VA 22701
Eric F.
Job Details: 07/19/2023
Cx has lowes extended warranty plan. Instructed cx to call and have job dispatched properly. Please confirm warranty program with cx when rescheduling.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/19/2023
"cx complaint right door not closing like it should. checked unit, adjusted door, applied lubricant and seated door on hinge at a 90 degree angle, issue not resolved. ordering door and closer to complete repair. advised cx door will be shipped directly to their home and to inspect door then contact VIA office for return visit.; ordrng 1 W10634619 (dor-fip bl) and 1 W11188796 (closer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 07/19/2023
"Cx complains that the unit not working on anyc ycle, washer makes a clicking noise, inspected unit, the latch is bad, makes 5 clicking noise .. replaced part from v/s LOOK LOOK unit tested with cx and washer works fine; ordrng 1 w11513248 (latch RS v/s), used 1 W11513248 (LATCH) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/19/2023
called tech line about time changing informed customer doesnt want to have it downloaded on her phone attempted off hotspot started and froze at 12% than jumped to 87 software update complete software now reset came back with correct time and date informed customer she will speak with husband about setting up the wifi \'
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Brandywine, MD 20613
Shawn D.
Job Details: 07/19/2023
1234 cx complaint unit cme damaged on front door panel and lower door handle. inspected unit and confimred damages unit is less than 30 days old. was pre id the front panel so replace panel and upper door is good. ordering stainless door handle for lower door 3 instock at tribles; ordrng 1 W11110499 (door handle stainless)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Sinking Spring, PA 19608
Cody H.
Job Details: 07/19/2023
"CX complains unit is not drying clothing. CX is still under manufacture warranty. Found unit to rotate and heat, ran unit through cycle without load, unit finished cycle with no issues. unit shows no error codes. Unit moisture sensor giving multiple readings, ordering moisture sensor and harness for return visit. Also ordering motor and blower due to motor making unusual noise. Will also return with dryer vent test kit due to seeming like unit is building up with heat. Office to schedule return when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 WP3387223 (moisture sensor) and 1 WPW10298258 (harness) and 1 WP697772 (blower wheel) and 1 W11364931 (motor) and 1 dryerventtest (dryer vent test)"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Staunton, VA 24401
Kyle A.
Job Details: 07/19/2023
Changed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Sykesville, MD 21784
Ricardo S.
Job Details: 07/19/2023
"Cx complians about a noise, isnpected unit.. i ran test mode, no error codes.. but when the unit is on spin the gearcase sound weird. pulley and belt cks ok. unit needs gearcase assy, 2 counts job; ordrng 1 w11454738 (gearcase) and 1 W10721967 (drive pulley) and 2 countsjob (2 counts job)s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Culpeper, VA 22701
Eric F.
Job Details: 07/19/2023
"Confirmed cx complaint unit making noise. Found belt slipping on splutch .Replaced belt with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/19/2023
"cx complaint not amking ice, found T56 e5, T58 cold enough, T57 passed 01, t36 fan strong, t15 bin in and empty, T45 buzzed butno fill, fill tube frozen, t19 thawed line withing 10 minutes, T45 filled and after icemaker called for wat4r also, set FC temp to -5 and max cool with max ice to get unit cold quick, cx to monitor, tested all ops ok, if cx calls back order dual valve and fill tube heater"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Chesapeake, VA
Sal R.
Job Details: 07/19/2023
"CX complaint is that the door is vibratig when closing .' I found that the screws on the bottom support have backed out and the therads are worn. I a,m ordering 2 screws (W10837731) and 1 brakect (W10883315) due to bad threads. Once the parts are avalible, please ahev someone for t eh office call to set a rfeturn date.; ordrng 1 W10883315 (braket 8 @ tribs) and 2 W10837731 (screw)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/19/2023
top rack concerns found stopper not fully seated allowing one side of tray to come out further than the other reinstalled clipped into place now rack moving freely on rollers
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near McLean, VA 22102
Christian C.
Job Details: 07/19/2023
Installed ui and control. Ran test 57 no issues. Test 56 E0. IM no issues.
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4636YSS
Near Hampton, VA 23664
Carl A.
Job Details: 07/19/2023
"cx complaint of unit binding up as it comes up,checked unit to find that the trim peace is rubbing against the draft that gose up and down tested unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Washington, DC 20007
Davonte
Job Details: 07/19/2023
parts didnt get sent with parts.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Newport News, VA 23606
Justin W.
Job Details: 07/19/2023
cx complaint console not working properly. confirmed complaint. checked unit to find not all selections on console working. ordering console to complete repair.; ordrng 1 W11622500 (console black)
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Washington, DC 20001
Davonte
Job Details: 07/19/2023
"cx complained unit was giving of f7e2 error code, confirmed cx complaint. motor failure. unit needs new motor; ordrng 1 W11460946 (motor pump)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Hampton, VA 23669
Carl A.
Job Details: 07/19/2023
"cx complaint of rr element on coming on,pulled cook top to find element to have had a thermal event,replaced rear right element tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Washington, DC 20024
Davonte
Job Details: 07/19/2023
"cx complained unit was making clicking noises coming from the comntrol panel. cx stated that when trying to start unit it wouldnt start. had to unplulg unit. then unit would start. after running diag test i got error code f3e2 inlet water valve. couldnt confirm cx complaint with clicking noise, but when i tried to cancel a cycle unit wouldnt respond. had to unplug it to reset unit. ordering inlet water valve and control board; ordrng 1 W11210459 (inlet water valve) and 1 W11116590 (elec control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23669
Carl A.
Job Details: 07/19/2023
cx cancelled at door as they were under the impression unit was still under warranty
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Potomac, MD 20854
Julian H.
Job Details: 07/19/2023
replaced parts & working
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH1
Near Norfolk, VA 23503
Carl A.
Job Details: 07/19/2023
"cx complaint of of normal cycle not working,checked unit to confrim that ,put unit in diag found no error codes at this time called techlline spoke with Nate was told unit was going to be put under review SR#7736396596; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Dunkirk, MD 20754
Shawn D.
Job Details: 07/19/2023
cx complaint unti is making a noise said noise does sound different than before. inspected unit then ran it and sounds good. cx put wet towels inside and still sounds pretty good. took unit apart to check moving parts to find rear roller is the issue snapped pic of issue. replaced rollers in rear put unit back together and tested and sounds good. had cx inspect and she said sounds good. unit is good to go
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Norfolk, VA 23518
Carl A.
Job Details: 07/19/2023
"cx complaint of uniy stopping mid cycle, checkedu nit to find no error codes at this time,was unable to duplicate problem at this time ran unit in timed dry with no problem,possible cx using sensor dry and not knowing it advise cx husband of the different controls the unit has tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/19/2023
"Replaced parts, reset power, ui drawer cks and works fine"
We serviced a
WHIRLPOOL WASHER
Model WED5605MW0
Near Woodstock, VA 22664
Ezra M.
Job Details: 07/19/2023
"tested unit, tumbling and heating properly. found main harness not fully seated on motor. pushed on, verified secure."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Fort Washington, MD 20744
Shane B.
Job Details: 07/19/2023
cx complaint is the unit leaking after unit was installed. cx said a few days after install he found the floor was wet and warpped. he pulled unit out and found it leaking from the connection to the waster supply line and he turned the water off. i pulled unit out and turned water supply on. nothing leaked. tested dispensor and water began leaking in rear of unit. i found the rear cover is hitting a water line causing a hole that is leaking when dispensor runs. parts diagram does not make it clear which water line is which so im ordering all i could find. cx wants costco or whirlpool to pay for damages to his floor. i took pictures of the floor where he said it was warpped but it doesnt show up well in the pictures. gave cx whirlpools number. schedule when all parts are available.; ordrng 1 W10801011 (reservoir) and 1 W10837812 (tube-water) and 1 W11195038 (tube-water) and 1 WPW10463317 (tube-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Newport News, VA 23605
Justin W.
Job Details: 07/19/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/19/2023
"cx complaint is a loud grinding noise during spin. cx had a video of the unit making the noise. seemed very loud. i checked for codes and found none sasved. ran service cycle. unit completed cycle without making any noise. i inspected under unit. found white plastic powder on the splutch. teeth look to be worn. gears may be skipping instead of engaging. i replaced it with preIDed part. motor spins freely and belt is tight. ran service cycle, calibration cycle and drain &spin cycle. unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Hagerstown, MD 21742
Ken M.
Job Details: 07/19/2023
Customer complaint is that the ice maker is still not making ice and ice cream in the freezer is soft. Found that the freeezer evaporator fan is not running. Control was recently replaced. Unit needs a new evaporator fan assembly for the freezer compartment.; ordrng 1 W11452196 (evap fan assy - fc)
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near Rockville, MD 20854
Julian H.
Job Details: 07/19/2023
CX complaint about when lit lf burner rr starts clicking non stop & viceversa remove burners & glass found blue & white wires on spark module connected wrongly seat wires in proper position & working properly
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2795FQ1
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/19/2023
"cx complaint wet clothes at end of cycle. checked unit, come to find defective lid latch not locking lid. ordering lid latch to complete repair.; ordrng 1 WPW10482836 (latch)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Petersburg, VA 23805
John P.
Job Details: 07/19/2023
Installed gear case slider suspension calibrated tested working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/19/2023
"cx complaint unit leaking and low flow. checked unit, unit displaying f8e1long fill, f0e2 oversuds, f0e5off balance, f5e4 door not open. come to find defective solenoid on cold water valve, quoted cx, cx unsure about repair atm. advised ticket is open for 30 days. collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details: 07/19/2023
Cx complaint unit is not working properly inspected unit found the water is not making it to the ice maker checked fill tube and it's clear tested maker it is cycling properly ordering the water valve assy; ordrng 1 W11546685 (Dual valve)
We serviced a
MAYTAG WASHER
Model MVW6500MBK
Near Martinsburg, WV 25401
Ezra M.
Job Details: 07/19/2023
"wire harness disconnected from actuator. reconnected and tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Dillsburg, PA 17019
Bernard M.
Job Details: 07/19/2023
"Cx complaint the doors won't seal. Inspected both FC and RC doors and found the gaskets not secured in the liner. Pressed and secured both gaskets in, then opened and closed to insure the gaskets won't come out. No damage found on either gasket. Both doors seal properly. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/19/2023
"cx complaint unit shutting off , checked unit and found when started unit shuts down in about 5 seconds . , disassembled and all major componets checked good on unit , found coming from the house unit has 240 on L1 and 120vac on L2 long with 120vac neutral to ground cx will have to contact a electrician for proper repair to vac going to unit ."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Potomac, MD 20854
Julian H.
Job Details: 07/19/2023
5 YR WARRANTYCX complaint about unit not advancing thru put unit on test mode found error F7E6 motor error tested on components test heavy agitation & heard how unit wont agitates all the way looked under & found that shifter has come out from clutch belt is stretched (probably from last issue) & new clutch was rubbing again replaced parts from preid tested & working documented call 7736792128
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Newport News, VA 23607
Justin W.
Job Details: 07/19/2023
cx compl
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Washington, DC 20008
Leon
Job Details: 07/19/2023
"cx complaint dishwasher not starting or responding, ui was defective, number not showing fully. replaced ui and cap, unit working as designed"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23462
Justin W.
Job Details: 07/19/2023
replaced door switch tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Disputanta, VA 23842
John P.
Job Details: 07/19/2023
Installed heater harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Westminster, MD 21157
Brian R.
Job Details: 07/19/2023
cx complaint is with units cooling and defrosting. said a Scott & Sons Appliance has been out 3 times and replaced heater kit as well as thermistor and they still have issues. cx said unit started acting up before the year was up and called unit in and some repair company came out and now this still and we came out. she doesnt know much as husband did all the calls but said since this is a ongoing issue and this would be covered for a on going issue. took temp readings of -2 in freezer 39 in fridge. she said they defrost unit about every 10 days. advised to replace control as other parts were replaced. cx calling in and seeing what whirlpool will help with.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chillum, MD 20712
Samuel R.
Job Details: 07/19/2023
installed levelijg feet and leveled unit.tested unit on spin and all good.
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/19/2023
cx complaint units door wont stay closed. inspected unit and found the door catch has failed. i qouted cx for repair and cx accepted. i was able to access unit and replace the catch. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG710H0AS
Near Fairfax, VA 22031
Simon
Job Details: 07/19/2023
CX complaints oven range clicking or ticking sound during the cycle .replaced bake burner kit unit tested bake preheating mode oven ignating unit works as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 07/19/2023
"ck fnd units upper track screws loose... secured screws, unit cks ok.."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Middle River, MD 21220
Justin S.
Job Details: 07/19/2023
"cx sats the unit is not starting a cycle.. found the power cord to the terminal block is burnt(pic). replaced the block and repaired the terminals. the unit is now good; ordrng 1 WP3397659 (block-term(js vs)) and 1 279318 (terminal (js vs)), used 1 WP3397659 (TERMINAL BLOCK(js vs)), and 1 279318 (TERMINAL (js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/19/2023
"cx complaint is unit is making a loud sound that sounds like a compressor running. tested and checked unit and issue is with evap fan and quiet on lower speeds until it hit higher speeds. will order parts needed. shes not pleased and calling costco to replace unit as units only a few days old. as soon as parts are in office will schedule.; ordrng 1 W11661931 (Motor, Evaporator) and 1 WP67006337 (Blade)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Perry Hall, MD 21128
Justin S.
Job Details: 07/19/2023
replaced the transformed and grill and tested. the unit heated 5 times. the unit is pulling 12aac when heating. on the 6th time the unit was not heating at first and not pulling over 1aac but after 30 seconds did start heating and pulled the 12aac. the control and door switches were just replaced recently. called tech support and spoke with a robert. file number 7736756890. says the cx to monitor the unit before replacing more parts.
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ6
Near Newark, DE 19711
Taylor F.
Job Details: 07/19/2023
"Cx complaint is unit not heating in the oven. Tested inspected and verifed complaint. Found the dsi board not sending power to ignitors or activating gas valve. Replaced dsi board and regulator from pre id and unit still does not heat. Found the control board that was previously replaced to be incorrect. Ordering correct main board, cannot rescheudle at this time.; ordrng 1 W11621746 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Jarrettsville, MD 21084
Neil H.
Job Details: 07/19/2023
replaced the fill tube and valve found water slow the issue was the filter cx ordered bypass because the whole house has filter
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/19/2023
hood lights working blower fan slight hum not moving air removed motor found connector to relay no installed on spade reconnected white plastice cap and installed on relay test blower now moving air
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Staunton, VA 24401
Kyle A.
Job Details: 07/19/2023
Found one lead of thermal fuse not seated. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lochearn, MD 21207
Dustin F.
Job Details: 07/19/2023
"Upon arrival, removed Washplate and found gearcase leaking oil out of the top through splines in washplate. Inspected bottom of unit and found shaft bent, clutch worn down from belt and strain on gearcase. and motor and actuator damaged from oil. Ordering new gearcase,motor,clutch.belt,actuator. sending suspension, hub and washplate for return. need to replace all at same time to avoid new parts getting damaged again.before fully repairing the unit.; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Tysons, VA 22102
Christian C.
Job Details: 07/19/2023
"cx complain the unit teiring close apart,inspected the unit found no damege on the agitator, instaling new agitator and agitater barrel"
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS3
Near Georgetown, DE 19947
Michael E.
Job Details: 07/19/2023
CX complaint: crack in cooktop. Inspected and verified complaint. I documented the crack in pics. Replaced cooktop since unit is under 30 days old. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model GR2SHWXPB02
Near Laurel, MD 20707
Robert L.
Job Details: 07/19/2023
"upon arrival found loose harness next to filter housing, frayed wiring cover to door , and pack of shims prior tech said he raise unit, due to insufficent notes not sure what IR was planning , tried calling no him no answer, cx requested he come back and complete repair , called office (LW) scheduled tues 7/25 for IR only , part left with cx since paid for; ordrng 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/19/2023
"cx complaint unit shutting down, checked unit found evap fan intermittently failing, taking out control, ice on evap from fan failure, removed ice, replaced fan and control at same time, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Laurel, MD 20723
Robert L.
Job Details: 07/19/2023
"cx complaint smell, black spots on bellow, found f5e2, f0e1 stored, ran diagnostics, found suds , cx filling to max line in dispnser, spots on bellow are ink dyed from soap, quoted $485 but nothing and good cleaning wouldnt fix, instructed soap, loading and cleaning, cx to run back to back clean cycles , tested all ops ok, collected $120 ch# 154"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Market, MD 21774
Brian R.
Job Details: 07/19/2023
cx complaint the door falls fast and wont stay up unless closed. units O-O-W and she knows. tested and checked unit. pulled unit to find left hindge spring came out of bracket. put back and now unit checks. cx will pay 120 service for todge.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/19/2023
top drawer not freezing per notes installed evap fan and harness test 36 good fan moving in iceroom test 3 evap fan moving cold air test 57 passed harvest
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Frederick, MD 21704
Brian R.
Job Details: 07/19/2023
cx complaint is unit wont shit or run right. units O-O-W and he knows. tested unit with lid open and when shifting drum wont turn or spin. fills and drains good. pulled unit to check under and belt is all torn up and burnt and shaving dust a;; over. found clutch wheel all groved and burnt as well. will need to replacebelt and clutch and test unit again. marked actuator to use on return if needed and cx knows he will need to pay for that if part is needed. cx rescheduled for 7/21/23 and will pay 115 labor on return unless other part is needed.; ordrng 1 W11239857 (belt 40.53) and 1 W10721967 (Clutch 28.50)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Middleburg, VA 20117
Daniel J.
Job Details: 07/19/2023
concerns with water coming into tub tested noise from cold valve no water entering removed cold water line cleaned screen checked voltage 120 vac to valve replaced using van stock caloibrated and ran diag normal flow; ordrng 1 w11038689 (valve jd vis)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5THEXNB02
Near Dagsboro, DE 19939
Michael E.
Job Details: 07/19/2023
Replaced control and condenser fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elkridge, MD 21075
Robert L.
Job Details: 07/19/2023
"AFTER 1 HOUR DEFROST, installed updated heater harness with thermistor and replaced amin control, thermistor reading in diag and heater activated, tested all ops ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/19/2023
"cx complaint of unit taking too long to dry,checked unit to find that the heating element wires not fully seated on heating element also found duct from back of dryer to outside vent was tool ong and blocked advise cx on the addional problem,cx asked tech if could cut back duct on dry ,cut back duct to vent tested unit works as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Rockville, VA 23146
Joseph D.
Job Details: 07/19/2023
Replace failed control unit with burn mark over relay new light bulb relay working properly no other issues detected
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Hagerstown, MD 21740
Ken M.
Job Details: 07/19/2023
Customer complaint is that the unit does not drain. Unit tested and issue confirmed. Found the drain pump connector loose. Connector reseated and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 07/19/2023
"Installed pulley, lubricated all wheels and tightened all bolts. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Nottingham, MD 21236
Justin S.
Job Details: 07/19/2023
"replaced the gearcase clutch hub and washplate. tested and the unit is not agitating or spinning. found the unit is not agitating or spinning but the motor is trying. replaced the cap and calibrated. ran the manual test mode and the unit is agitating spinning draining and filling good. the unit is now good; ordrng 1 W11428524 (cap (js vs)), used 1 W11428524 (cap (js vs)) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hopewell, VA 23860
John P.
Job Details: 07/19/2023
"CX complaint filter keeps coming off bottom of assembly. Prior to installing new filter, new filter doesn't stay on assembly. Reordering assembly and filter.Joe SR#7736896028; ordrng 1 W11636601 (Cup) and 1 W11636596 (Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Woodstock, MD 21163
Dustin F.
Job Details: 07/19/2023
cx complaint water not dispense at all inspected the unit found out water filter clogged up not allowed water come through dispenser / advise cx to get water filter change so unit can dispense water and making ice... remove water filter water come through the dispenser advise cx to change water filter .
We serviced a
KITCHENAID ICE MAKER
Model KUIS18PNXW2
Near Severna Park, MD 21146
Israel R.
Job Details: 07/19/2023
Customer complaint unti is not making ice. There has been another company working on that and it was all taken apart. I had to put the unit back together and tested. Found the recirculating pump is nto turning on. I tested voltage and is reading 13.8 vAC. Pump is OL. Collected for part. Owes 110; ordrng 1 W11566405 (Pump 68.54)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Martinsburg, WV 25401
Ezra M.
Job Details: 07/19/2023
replaced inlet valves