We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near Stanley, VA 22851
Kyle A.
Job Details: 07/19/2023
Units cooling fine. Cx complaint of rattling noise. Did confirm noise coming from drier hitting panel. Adjusted drier and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Baltimore, MD 21215
Dustin F.
Job Details: 07/19/2023
"CXcomplaint: range having issues running, throwing F2E1inspected the unit found out unit having issue with control board throwing a code f2e1 / ordering control panel to get it fix; ordrng 1 W11620481 (control) and 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Hyattsville, MD 20785
Samuel R.
Job Details: 07/19/2023
installed parts ordered.upon testting found ice broken pic in sd.also found emitter cover to have a broken snap.unit will need following parts WPW10347093 16 tribles W10258502 1 tribles; ordrng 1 WPW10347093 (ice bin) and 1 W10258502 (cover)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Baltimore, MD 21201
Dustin F.
Job Details: 07/19/2023
"CX complaint: unit leaving water sometimes after cyclesInspected unit, confirmed cx complaint. found F0E2 code for oversudzing.Found CX using ULTRA concentrate detergent and is using too much. went over proper detergent usage with cx and referred her to use and care guide. I n I visit. Advised cx to use affresh to clean out unit as well."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fairfax, VA 22033
Richard B.
Job Details: 07/19/2023
"CX complant. Water under drawer. Inspected unit and found unit needs drain pan kit. Installed after removing ice and tested unit. Working as designed. Job completed, Accidently charged CX . She is due a refund for everything charged . RB"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Moseley, VA 23120
Joseph D.
Job Details: 07/19/2023
Replace suspension calibrated level and unitail operating properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bladensburg, MD 20710
Israel R.
Job Details: 07/19/2023
Installed new bin and tested. Unit is back to normal operations.
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Baltimore, MD 21223
Alexander D.
Job Details: 07/19/2023
"arrived to replace ignitor, switch harness and spark module. found ignitor is still wrong, took more pics. flange is too small so ignitor will fall into cooktop. reordering ignitor, inspect and compare to pics before sending out. call AD to make sure its correct. leaving switch harness on site since it was shipped here. call cx to schedule return visit once we have good ignitor.; ordrng 1 WPW10209656 (ignitor(REORDER INSPECT)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Emmanuel R.
Job Details: 07/19/2023
"Cs unit is not dispensing water or ice, confirmed complaint. I found the water was off so unit was dry no water not ice.Turned water on and tested unit.Unit is now dispensing water and icemaker fill aswell.Advised allow 24hrs for icemaker to start spittin out ice. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Richmond, VA 23230
Chris B.
Job Details: 07/19/2023
cx comp unit will not cool insp unit found tracks on fc door binding up unit will need rail to complete repair; ordrng 1 WPW10397635 (rail) and 1 WPW10397636 (rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Alexandria, VA 22302
Lloyd B.
Job Details: 07/19/2023
"Cx complained the unit has frost in the freezer. Inspected the unit and found gaps in the freezer gasket. Applied sealant behind the gasket and around the cabinet, also applied heat around gasket for a better seal. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23225
Chris B.
Job Details: 07/19/2023
cx comp unit leaks insp unit found drain pipe over flowing advised cx of issue and to call plumber unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS3
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 07/19/2023
"Replaced valve and control tested unit and the diverter valve arked and took out control. not seening any damage to harness, Ordering Sump, harness and control OWI; ordrng 1 W10805015 (Sump) and 1 W11084121 (OWI) and 1 W11100763 (Harness) and 1 W11368634 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL
Near Falls Church, VA 22046
Lloyd B.
Job Details: 07/19/2023
Cx complained the door gasket was coming apart. Inspected the unit and foiund a tear. Installed new gasket and applied heat around cabinet for a better seal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Newport News, VA 23602
Lucas R.
Job Details: 07/19/2023
"cx complaint unit not making ice, checked unit found fill tube extension too short not allowing water to enter icemaker, and run down cabinet and in bucket, extension not included in pre id icemaker kit, unable to locate in ipl, please shop job tomorrow, will contact manager for assistance office closed during appt.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/19/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Freezer Evaporator. Freezer Evaporator has a good Frost Pattern. I then checked the Refrigerator. Found that the Refrigerator Evaporator is Frosted / Iced Over. I then removed all Frost / Ice. Installed new Evaporator Fan Motor with Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed. Cx paid in full by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Sterling, VA 20164
Jason A.
Job Details: 07/19/2023
Picked up RC datalogger advised CX office will call them with results
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X18DW06
Near Enola, PA 17025
Fred G.
Job Details: 07/19/2023
TALK TO CX ABOUT SERVICE CALL FEE BEING THE UNIT IS OVER 12 MONTHS OLD AND CX DID NOT WANT TO PAY IT. I MOVED ON
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Burke, VA 22015
Demonte S.
Job Details: 07/19/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water from under the unit. ( Cx has the Refrigerator pulled out in the middle of the floor once we arrived. There are Wheel marks / indentions on the floor with a mold spot.) Checked the rear compressor section since there is a pool of water on the back side of the unit. Checked the Drain Tube. Found Drain Tube is clogged. Removed the Drain Tube and flushed it out with Water. Clog removed it self from the Drain Tube. ( Please see Sd Pictures if any questions. ) Ran Water through the Drain Hole. All Water is now flowing to the Drain Pan. Unit is working as Designed. Cx paid for the Service Call Only by Card. Cx is paid in full. (Did not move the unit. Cx wants to leave it in the middle of the floor to keep an eye on it before moving it back.)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Baltimore, MD 21201
Dustin F.
Job Details: 07/19/2023
"CX complaint: dryer not comming on at all. she replaced last dryer for issues with heating but not drying clothes.Inspected unit, confirmed CX complaint. found unit getting 0.016v at wall. checked and found breaker flipped off. flipped breaker back on. confirmed 240v at wall.unit heats. found CX has flex pipe for vent. and dryer not venting properly. inspected outside dryer vent, confirmed no airflow present when dryer is operating. CX needs to update her vent for dryer, and contact someone to clear out current vent clog."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Sinking Spring, PA 19608
Cody H.
Job Details: 07/19/2023
CX complains unit is not filling with water correctly. Found cx had 'extra power' button activated and it was running through the extra power cycle. Advised cx again what extra power means and what it does. CX agrees unit has no issue. called techline to document findings and spoke to Adrian SR# 7736894663 who stated unit is working as designed. No further work needed.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/19/2023
"Sr#7736804166Changed drier and blew out unit with nitro again. Pulled unit into a vacuum and charged ot with 6 oz 134. Units pressure evened out.; ordrng 1 W11109499 (Drier ka vs), used 1 W11109499 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Dillsburg, PA 17019
Bernard M.
Job Details: 07/19/2023
"Cx complaint unit doesn't make ice. Jumped icemaker at T&H and the bail arm raised with dial rotating. Icemaker went into 5 harvest cycles and didn't add water. Jumped and added water manually, but it wouldn't on its own. Replaced icemaker using pre-id parts, once plugged in, it began to harvest and added water. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC0
Near McLean, VA 22101
Christian C.
Job Details: 07/19/2023
Cx complaint baffle in drum defective. Inspected unit baffle not secure. Tried to see if inner tub is accessable. Tub is one assembly. Ordering tub assembly. 2 count 2 tech front load tub job.; ordrng 1 W11378552 (tub assembly) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/19/2023
Cx complaint is that the unit will go to sensing but the lid would not lock. Upon arrival I found no error codes. I then ran the diag test and found that the unit was able to complete the test and the lid lock was also functioning. I then started a normal cycle and found that the unit sensed filled and then began to agitate. Unit is functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model DE410
Near Towson, MD 21204
Justin S.
Job Details: 07/19/2023
replaced the heater and tested. the unit is now spining blowing and heating good. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Vienna, VA 22182
Christian C.
Job Details: 07/19/2023
Cx complaint unit doors are uneven. Leveled doors. Had cx confirm. Unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 07/19/2023
cx complaint the upper rack falling replaced the tracks left and right unit checked good. $451.11 collected
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/19/2023
moisture at rear of cabinet and around front panel of icemaker per service pointer two years within purchased covered unit from 2013 customer paid by cc ordering compartment kit 110 for labor on return; ordrng 1 w10619962 (compartment kit)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Owings, MD 20736
Shawn D.
Job Details: 07/19/2023
cx complaint sensor setting not working leaves clothing wet said it used to work and issue is getting worse. cx also said if you try using the sensor setting after the dryer is already been used it will only run for 5 minutes then cycle will be finished. inspected unit then checked for errors and had f4e4 f2e1 serivce cycle shows good voltage. checked vent flow outside and seems good. issue is in control and moisture harness. ordering both parts when approved; ordrng 1 W11089308 (control 222.14) and 1 WPW10298258 (moisture harness 5.48)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Richard B.
Job Details: 07/19/2023
"CX complant. FL error code. Inspected unit and found F8E1 error code. Mesured cold valve . MEASURES OUT OF RANGE. cHANGED COLD VALVE . Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Richmond, VA 23234
Chris B.
Job Details: 07/19/2023
cx comp unit will not cool apon arrival cx had unit unplugged...plugged in unit found comp running and frost pattern on evap and fans running advised cx to leave unit pluged in and to call back if unit stops cooling
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Claymont, DE 19703
Taylor F.
Job Details: 07/19/2023
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the fresh food evap frozen over. Found the left door to be sagging causing the mulian strip to not close when the door was closed. This has been causing alot of warm air to go into the RC compartment for an extended period of time and caused the evap to freeze up. Adjusted the mulian and leveled unit to correct door level issuse. Cx did not want to pay labor to thaw evap so cx is going to unplug unit for 24hrs and let ice thaw naturally. Cx paid SC by CC. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/19/2023
Changed thermistor and units heater has continuity. Unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chantilly, VA 20151
Richard B.
Job Details: 07/19/2023
"CX complant. Water flows constently. Inspected unit and found cold side measures open and 319 ohms on second . Quoted Cx price. Changed valve assembly and tested unit. Working as designed, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf560sehz00
Near Pasadena, MD 21122
Dustin F.
Job Details: 07/19/2023
cx complain ice making not making ice inspected the unit found out ice maker not making ice checked ice maker not cycle at all / replace ice maker tested unit is working fine now.; ordrng 1 look (look)
We serviced a
WHIRLPOOL HOOD
Model WVW73UC0LS0
Near Dover, DE 19904
Frederick R.
Job Details: 07/19/2023
CX complaint is hood making loud noise. Inspected/tested and found the blower motor is bad. Makes loud whining noise. Repair needs 2nd tech . Could not verify MS#. Need to find and take pic on return; ordrng 1 look (look)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Locust Grove, VA 22508
Eric F.
Job Details: 07/19/2023
"Installed racks, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Lansdowne, VA 201763459
Richard B.
Job Details: 07/19/2023
"CX complant. Dryer works then stops. Prior diagnosis found unit needs motor , Installed new motor... note , OLD motor was almost too hot to touch from being run for 20 minuets before service. After installing new motor the unit starts and runs as designed Job completed, Returned old motor for core credit QA . RB"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Rapidan, VA 22733
Eric F.
Job Details: 07/19/2023
"Found f8e1 error code, long fill. Found cold water valve not actuating properly. Ordering valve. ; ordrng 1 W11220230 (valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Sterling, VA 20164
Jason A.
Job Details: 07/19/2023
CX complaint MW+OVEN display not working. Found unit in demo but cannot toggle off. Reset breaker. MW functions not working but oven heats. Model # configured correctly. Replaced console & confirmed model #. Test MW & OVEN heats. Called techline SR: 7736895747 > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Madison, VA 22727
Eric F.
Job Details: 07/19/2023
"Confirmed cx complaint unit not cooling in fridge compartment. Found ice blockage in air ducts, cleared blockage, tested unit, unit working as designed. Inspected unit for gasket issues, drain blockage issues. None detected. It appears that the cx has a lot of fresh produce and the unit cannot dispell the humidity fast enough. Unit is a basic model and does not have humidity control."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Leesburg, VA 20176
Richard B.
Job Details: 07/19/2023
CX complant. Door dented . scratched. Inspected unit and found right fresh food door is marred badly in the middle. And gasket deterorating . Left door has two dents in it near the top. Ordering doors for fresh food compartment. New build. No one around to sign TY card.; ordrng 1 13094747SQ (DOOR) and 1 13094739SQ (DOOR)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Timonium, MD 21093
Neil H.
Job Details: 07/19/2023
replace the recirc pump water now going over the evap plate now cx will clean unit with cleaner and unit should be good
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ00
Near Ashburn, VA 20147
Richard B.
Job Details: 07/19/2023
"CX complant. Not cold. Inspected unit and found compressor running , Fans running but no cold air from evap. Compressor is so hot can not touch it. Quoting CX price to replace compressor and fill with referigerant. CX paying the 120 service call only. And will let us know. RB; ordrng 1 W10780362 (compressor 295.12) and 1 w11506635 (stub 20.50) and 1 WPW10143759 (dryer 19.10)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Catonsville, MD 21228
Robert L.
Job Details: 07/19/2023
"cx complaint freezer door would not close, cx had unit cooling off and door stuck, found left rail screw backed out and stopping rail, per previous tech line calls, removed screw, door closes properly,,cx had low pressure at door, removed filter and pressure returned, cx to buy new filter, tested all ops ok.costco"
We serviced a
KITCHENAID REFRIGERATOR
Model KDTE204KPS0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 07/19/2023
Replaced seal and tested unit is working properly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Sandston, VA 23150
Chris B.
Job Details: 07/19/2023
cx comp unit will timer is very stiff and knob will not turn timer insp unit conf cx comp found knob not turning timer unit will need knob and timer to complete repair; ordrng 1 W11675852 (knob) and 1 W11685947 (timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Gettysburg, PA 17325
Drew B.
Job Details: 07/19/2023
replaced and defrosted all parts and cx is pif and now checks good.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Richmond, VA 23231
Chris B.
Job Details: 07/19/2023
cx comp unit will not defrost inspo unit conf cx comp found double sticker on control apon arrival can hear unit defrosting but evap covered in ice ordering control to complete repair W11546609; ordrng 1 W11546609 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Williamsburg, VA 23188
Orbie
Job Details: 07/19/2023
installed repair kit. cx unhappy w/ tape. called techline to document.. spoke with Ed. left cx w/ cxc #. completing job.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Chesterfield, VA 23838
John P.
Job Details: 07/19/2023
Installed UI found back of microwave not supported causing unit to twist. Advised CX unit needs to be installed level.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Brambleton, VA 20148
Richard B.
Job Details: 07/19/2023
"CX complant , Water dripping from the ice box adapter as well as accumlating on ice box door face. Found ice build up underneath the ice bin . Cleared ice and emptied bin. Checked ice dispenser door, Fully closing. Ordering ice box adapter as well as the Test 33 . 30 percent . checked Mullion heater, changed status from sensor to fully on in step 34 . Water dripping from gasket area in ice box adapter. CX paid in full. CX declined changing door due to cost . Gasket torn on right door. Further work needed. RB; ordrng 1 W11126056 (adapter 60.08) and 2 WPW10280988 (gasket 4.85)s and 2 WPW10320706 (gasket 16.97)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Washington, DC 20003
Davonte
Job Details: 07/19/2023
"cx complained unit didnt have any power. confirmed cx complaint. after inspecting unit i could see there werent any lights on or power to the control. flipped on and off switch, unit powered back on. working as should."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/19/2023
"cx complaint unit making abnormal sounds and wet clothes at end of cycle. checked unit, no faults present. ran auto test cycle, come to find oil leaking from bearings. ordering parts needed to complete repair. advised cx they will be contacted for return visit; ordrng 1 W11400156 (suspension) and 1 W10902814 (washplate) and 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bumpass, VA 23024
Thomas B.
Job Details: 07/19/2023
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 07/19/2023
Washer is leaking dispenser. Will need to come back with second tech for change out.; ordrng 1 2tech (2tech)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Moseley, VA 23120
Joseph D.
Job Details: 07/19/2023
After power surge unit not reading sense of properly replaced control unit now counting down as designed unit was previously going from 108 minutes to 6 minutes. Unit now sensing properly
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEB4
Near York, PA
Sal R.
Job Details: 07/19/2023
"CX complai t was that the rear FC wall grill would not stay on. I found that the clips fragmented . I was able to access and replace the grill. I spoke to keyon in office . service , part ,etc. covered under previouse AHS service."
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 07/19/2023
Cx complained the lid was cracked. Inspected the unit and found it will not shut on the left side due to a crack in the lid and a bend in the hinge. Installed new lid but unit needs new lid hinge on the left side; ordrng 1 WP8563965 (left hinge) and 1 W11401116 (lid hinge) and 1 W11399226 (hinge right) and 1 WP8572974 (hinge right)
We serviced a
KITCHENAID HOOD
Model KVWC956KSS
Near Centreville, VA 20120
Daniel J.
Job Details: 07/19/2023
replaced console and control same issuse on low light flickers had to tell if one or both causing strain on the eye connections tight high setting on lights good on low flickering ordering 2 lamps; ordrng 2 W11388881 (light)s and 1 W11565687 (relay) and 1 W11565531 (noise filter)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fairfax Station, VA 22039
Jason A.
Job Details: 07/19/2023
CX complaint DW display not working & only 1 cycle working. Repalced panel & door. Test display all works. Test wash completed & started a few sensor cycles > JJ
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Chantilly, VA 20152
Daniel J.
Job Details: 07/19/2023
water not covering clothing no matter cycle selection checked faults cleared pressure tube started quick wash wiht extra power off more water added anbout half tub before starting wash cycle informed customer less water added for engery saving not like older units might need to lessen the amount of detergant being added
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW3
Near Rockville, MD 20852
Roberto I.
Job Details: 07/19/2023
"Cx complaint lid not locking.Inspected lid, found strike hook separated from the base. Replaced strike using pre id part. ran a calibration cycle and then a test cycle. The unit worked as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Elkridge, MD 21075
Emmanuel R.
Job Details: 07/19/2023
Cs un it doesnt want to power on. Diagnosed unit having a bad UI. Control is geting 123v and the UI is getting 4.83vdc. Ui is getting proper volatge but not responding.Quoted customer but declined.Collected $120 cash for svc call. Cash in bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Bethesda, MD 20852
Roberto I.
Job Details: 07/19/2023
"Cx complaint no cool.Found evap not defrosting. ran forced defrost, the heater didn't turn on. Confirmed 120V (P2-7 to P2-1) suplied by the control during forced defrost. Found open heater. Ordering heater assy W11650660. Unable to load any part availability information from Whirlpool market place; ordrng 1 W11650660 (heater assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Fairfax, VA 22030
Demonte S.
Job Details: 07/19/2023
"Installed Compressor, Drier & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 5.5 Oz's. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Access Valve ( Vs / DS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Roberto I.
Job Details: 07/19/2023
"Cx complaint no cool.Found 36F in the Fc and 42F in the Rc. Compressor and fans running ok. Removed Fc evap cover, ran test 4, no frost patter on evap, but just some ice around capillary line. Called SD, I was advised to order SS parts. Ordering compressor W10832994, drier WPW10143759, Fc evap WPW10608485 and Rc evap W11492867. Parts and labor CBE. **SEALED SYSTEM TECH** and **4 COUNTS**. Called office and schedured return visit for 7/26/23; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 WPW10608485 (Fc evap) and 1 W11492867 (Rc evap) and 1 sealed system tech and 1 4 counts"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 07/19/2023
"CX complaint: ice coming out to sides. Tested and verified complaint. I found the ice door did not include ice guide. Replaced ice guide, testeed unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near East Petersburg, PA 17520
Cody H.
Job Details: 07/19/2023
"CX complains after repair unit ice maker is only producing ice at a slow rate, about 1 tray per day. Found FC temp to be 2*F, and icemaker area to be 15*F found unit ice maker fan to be making noise indicating it is failing. Unit will need icemaker and icemaker fan for repair. Office to schedule with CX when all parts arrive; ordrng 1 W11658802 (icemaker) and 1 W10846539 (fan motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Boston, VA 22713
Eric F.
Job Details: 07/19/2023
"Confirmed cx complaint unit not heating, turn table stopping after a few seconds. Found unit turning on, turn table will start to turn then it quits and the time will stop. Unit has a right angle wall protruding from left cabinet, will require a second tech to remove and service. Ordering second tech and control, will use motor on return visit.; ordrng 1 W11035599 (control) and 1 look"
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near West Point, VA 23181
Orbie
Job Details: 07/19/2023
"cx complaint unit not cooling up top. checked unit. RC temp (50.9F) FC temp (6.1F). pulled RC evap cover, evap thermistor corroded. quoted cx for repair, cx agreed. replaced fan motor w/ thermistors. advised cx to monitor unit to verify operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near ,
Emmanuel R.
Job Details: 07/19/2023
"Upon arrival we inspected door with customer and noticed scuff marks dents and scratches on the inside portion.Customer doesnt want to have a damaged door installed.Reordering door,; ordrng 1 LW10904379 (dor-fip)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Yorktown, VA 23690
Lucas R.
Job Details: 07/19/2023
"cx complaint unit not washing correctly, checked unit found f8e2 code, filter seperated from motor assembly, also found unit in need of updated heater per service pointer, replaced sump and heater, tested, unit working as designed. s code covers P&L for heater replacement. S17304.; ordrng 1 W11537778 (heater lr/vs), used 1 W11537778 (HEATER lr/vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model ned4655ew1
Near Fort Meade, MD 20755
Emmanuel R.
Job Details: 07/19/2023
"Cs unit is not heating confirmed complaint. I found the thermal cutoff has been tripped, replaced tco and tested unit.Unit is now workin properly.Advised customer her vent system is falling apart and possibly restricted. She will have someone look at it."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/19/2023
"cx complaint unit not washing, checked unit found 4-3 motor code, fluctuating voltage from between 108 112 vac, motor not turning, replaced sump and control, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Bowie, MD 20721
Israel R.
Job Details: 07/19/2023
Customer complaint unit is not making ice. I tested the unit and the unit is not making ice because the FC fan is not turning on. I removed all items in the freezer and found the fan harness had failed and it needs new harness with fan. collected in full for new motor evap. Call Customer when part is available.; ordrng 1 W11249952 (motor-evap 126.87)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Milford, DE 19963
Frederick R.
Job Details: 07/19/2023
Checked pressures and low side sitting at 12 in vac still. Temps were 37in RC and 2 in FC. Checked for leaks with UV light and found none. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Hershey, PA 17033
Fred G.
Job Details: 07/19/2023
cx complaint unit is still making the same noise. inspected unit and found noise is a relay on control from the interlock switches. switches have been changed twice. the control and door have been changed. i found the chassis is dented/bent not allowing door to fully close unless slammed shut. called TL (SR7736894183)s unit to be exchanged. WP to contact cx in 3-5 buisness days for the exchange.
We serviced a
MAYTAG WASHER
Model Mvwb835dw5
Near Milford, DE 19963
Frederick R.
Job Details: 07/19/2023
CX commplaint is WM not working F6E2 code. Inspected/tested and found unit immediately flashes F6E2 when going into diagnostics. Verified 120vac to control and 5.7vdc to UI at J18 1&3. Discovered unit has a bad UI. Went to replace pre-id console and verified that it indeed fixed issue and found fascia loose. Upon further inspection of fascia found numerous broke clips that the unit was shipped with and box also damaged. You can see corner of console is damaged. Spoke to MA and installed console anyway since it is OOw and CX is paying for part anyway. Re-ordering console. Returning tech must put console back in damaged box left at CX house and return as defective and replace with new one. see sticky note. CX schedule for monday 7/24 by Shamiya; ordrng 1 W11112656 (console (re order)) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Oakton, VA 22124
Simon
Job Details: 07/19/2023
CX complaints washer error code f9e1 .inspected unit found drain hose blocked and fileter as well.cleaned all hose and fliter tested unit on quick wash mode 15 min no error code found drain pump works as shoud be.unit good to go.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Owings Mills, MD 21117
Neil H.
Job Details: 07/19/2023
"ice maker wasn't getting 120vac than found harness blown replaced the ice maker and the i/m cycles but the valve not sending water to i/m W11430645 needed will return with valve cx will pay the totasl of 347.63 after complete and unit working resch.for 7/21/23 cx request NH only and if possible first appt in the morning; ordrng 1 W11430645 ( Valve, Dual Water), used 1 look (escalated cx calm now and unit will be repaired and company paid) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Christian C.
Job Details: 07/19/2023
"Installed both ext assembly, shim kit and hinge pins. Cx says doors are still not sealing properly. Cx says doors are worse after installing parts. Doors are warped. Cx is requesting different tech on return. 2 Tech built in doors.; ordrng 1 W10800808 (RC door) and 1 W10800816 (FC door)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Leesburg, VA 20175
Ricky E.
Job Details: 07/19/2023
unit has a mass comm error between the ui and acu. also the unit has a stuck key... customer to replace the unit...
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Bel Air, MD 21015
Neil H.
Job Details: 07/19/2023
arrived late after timeframe cx had to leave spoke with her so even if needed call can be added on a day to get her sooner appt so she doesn't have to wait long to resch. her appt.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ricky E.
Job Details: 07/19/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Bel Air, MD 21015
Neil H.
Job Details: 07/19/2023
replaced the inlet and dual valves unit tested good. leaking in ice maker valves weren't closing 100%
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Riverdale Park, MD 20737
Samuel R.
Job Details: 07/19/2023
replaced parts and tested unit.ran service mode and good.ran a quick cycle and all good.cleared drain and unit is now good.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Alexandria, VA 22301
Lloyd B.
Job Details: 07/19/2023
Cx complained the unit made noise. Could not duplicate the noise but the cx has a video with a full load where the gearcase can be heard. Unit needs new gearcase and slider. 2 job count; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)
We serviced a
JENN-AIR OVEN
Model JMW3430DS02
Near McLean, VA 22101
Christian C.
Job Details: 07/19/2023
Cx complaint unit has an F6E0 error that happens every few hours. Part installed by previous company is incorrect. Updated MS. Ordering console and MW control.; ordrng 1 W11236885 (console) and 1 W10815465 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cherry Run, WV 25427
Ken M.
Job Details: 07/19/2023
"Customer complaint is that the unit is giving an error code. Checked for stored error codes and found F9E1 and F2E3. Ran test cycle and the unit filled, but then did nothing else. Cycle would not cancel out. Unit unplugged and drain pump inspected. Found the wiring to the drain pump broken. Ordering lower harness. Also ordering console and control to address the F2E3 error.; ordrng 1 W11481116 (encoder) and 1 W11643701 (lower harness)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Falls Church, VA 22046
Christian C.
Job Details: 07/19/2023
"cx complain the unit was making loud grinding sound when is agitating.run the diag-cycle conferm the sound it was mield sound, looked under the unit the bolt for the motor rotor was loos, thightning the bolt and tested the unit again no sound."
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC0
Near Olney, MD 20832
Ricardo S.
Job Details: 07/19/2023
"stack unit, small closet, ui console wont respond, order parts, 2 techss job please..; ordrng 1 w11632339 (cntrl elec) and 2 techsjob (2 techs job)s and 1 norsnors (no rs please)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Kensington, MD 20895
Julian H.
Job Details: 07/19/2023
GOT HERE cut into system pulled o 30 inch vacuum & holding for several minutes filled unit with 5.0 oz of r134a holding pressures MUST WAIT 24 HRS TO COOL DOWN TO TEMPS 48 TO SEE ICE
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newport News, VA 23608
Lucas R.
Job Details: 07/19/2023
"cx complaint dryer not running, checked unit found motor shutting off after 10 sec. found terminal screws not seating to nuts, replaced nuts and screws, motor still shutting off, verrified 120 vac to motor after shutdown, replaced motor, tested, unit working as designed.; ordrng 1 279318 (terminal lr/vs), used 1 279318 (TERMINAL lr/vs) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Lovettsville, VA 20180
Ricky E.
Job Details: 07/19/2023
"6-2 W11115285 376.61, w11400681 222.14, labor 120, shipping 15... ck fnd unit not turning on at the power button.. was able to put into diag and fnd a comm fault error.. the unit would need the ui and acu... customer is replacing the unit..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/19/2023
"costco add'l 1 year. cx complaint unit not making, checked unit teps 3 and 37, e2 icemaker code, verrified 13.3 vdc to icemaker, icemaker not turning. expart; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/19/2023
I WAS able to access unit and replace the damper as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lexington Park, MD 20653
Shawn D.
Job Details: 07/19/2023
arrived infomred cx unit is out of warrenty so called husband and asked if he wanted to pay due to having the same issue as before. cx is reaching out to whirlpool to see if they will cove repair. i did not serive unit
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/19/2023
"Per previous diag I was able to access and replace the motor, blower and roller kit. I then tested the unit and found that it is now functioning as intended without any abnormal noises. Job complete"