We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Norfolk, VA 23518
Carl A.
Job Details:
11/20/2023
replaced parts tested unit works as deisgned
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QTB04
Near Reisterstown, MD 21136
Shane M.
Job Details:
11/20/2023
"cx complaint the unit dripping from water dispensed. water valve is sitting properly anymore, allowing water to slightly pass. quote for dripping issue. $487.98 cx paid svc by card."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Wilmington, DE 19807
Taylor F.
Job Details:
11/20/2023
Cx complaint is unit making a loud nosie. Tested inspected and verified complaint. Found the damper to be defective. Replaced damper and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL UNKNOWN
Model LEB6000PQ1
Near Havre de Grace, MD 21078
Neil H.
Job Details:
11/20/2023
REPLACED THE DOOR SWITCH UNIT TESTED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/20/2023
"unit needs update led kit for this model , ordering kit ..; ordrng 1 W11683244 (led kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Cockeysville, MD 21030
Shane M.
Job Details:
11/20/2023
cx complaint the door opens fast. found left door hinge spring popped out of mount. fix hinge. pre id MANDATORY left door hinge. W11573703 unit working properly.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Red Lion, PA 17356
Fred G.
Job Details:
11/20/2023
"cx complaint unit makes grinding, rubbing sounds. inspected unit and found 0 saved error codes. ran auto test and found unit finished with out issue. i lifted unit and found splutch coated in oil along with the belt. removed splutch and found gearcase dropped its oil. I found washplate was seized, unit needs gearcase, splutch, belt, wash plate, 2 call count. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11454372 (gearcase) and 1 W11397111 (wash plate)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Glen Burnie, MD 21060
Alexander D.
Job Details:
11/20/2023
cx complaint unit wont start giving loc message. inspected unit and verified complaint. found control lock turned on. showed cx how to turn off control lock. tested unit. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Norfolk, VA 23518
Carl A.
Job Details:
11/20/2023
"cx complaint of water leaking from under on right side ,checked unit to find water leaking from drain plug in RC side ,further iinspenceyion showed that the drain line in RC side was plugged drain to thaw out with steamer and then run weedeater core in line and was unsuccesful called tech line spoke with Rob was advise that drain line crushed and is no repairable unit under going review; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Timonium, MD 21093
Shane M.
Job Details:
11/20/2023
found issue with water valve. putting money for icemaker towards water valve. cx paid by card. $47.00; ordrng 1 WPW10420083 (valve)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/20/2023
CX complains unit is not draining. CX has exended warranty. Found drain pump to have failed and unit to be full of water. was able to evacuate the water and replace drain pump and element with pre i.d parts. retested unit and unit now works as designed. no furher work needed.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS0
Near Baltimore, MD 21218
Shane M.
Job Details:
11/20/2023
"cx complaint of burning smell plus front door shattered. called safety. unit needs front door glass, door gasket. burning smell coming from old food, grease. cx will be buyin new unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hanover, PA 17331
Drew B.
Job Details:
11/20/2023
cx complaint that unit is constantly running the icebox fan in the housing. they hear it just run 24/7.. when arrived i found the unit to havve the dfan running.. the unit does makes ice and dispcne it no issues along with the dispencer was good.. i junmped icemaker to test and successfully and filled after dropped.. the unit appears to be needing a box fan for it just being stuck on.. ordering and call to rechd. cx seen difference since last week. part instok call to reschd.; ordrng 1 W11529245 (icebox fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Midlothian, VA 23112
John P.
Job Details:
11/20/2023
CX complaint unit not making ice checked unit found freezer at -4. Error code E5. Ordering ice maker per tech sheet.; ordrng 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Gordonsville, VA 22942
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit found broken wire at drain pump will return with control as needed ordering harness; ordrng 1 W11568984 (Harness)
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Owings Mills, MD 21117
Justin S.
Job Details:
11/20/2023
customer said therer was a blemish on cook top. replaced with glass cook top shipped to customers house.tested all four burners and blower. works good.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEE00
Near York, PA 17402
Fred G.
Job Details:
11/20/2023
i was able to access unit and replace thje evap harness as per previous visit. unit now checks good.
We serviced a
WHIRLPOOL UNKNOWN
Model WDT730PAHZ0
Near Hanover, PA 17331
Drew B.
Job Details:
11/20/2023
replaced adjusters and now unit is functional to raise up and down unit checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stafford, VA 22554
Robert W.
Job Details:
11/20/2023
"CX Complaint is the unit isnt working. Found clothes stuck between basket and bulkhead keeping unit from spinning, cleared and tested unit is working properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/20/2023
CX COMPLAINT UNIT NOT HEATING FOUND THE OUTLET GIVING L1-N-120 L2-N-120 L1-L2-20VAC ELECTRIAN NEEDED OUTLET IS THE ISSUE
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newville, PA 17241
Andrew S.
Job Details:
11/20/2023
Cx complaint is that the dispenser is not getting all of the water out of it. Upon arrival I found that the dispenser still has water in it. I ran the valves and found that the water is flowing properly. I am ordering the Dispenser. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11573771 (Dispenser)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/20/2023
REPLACED THE SPARK MODULE UNIT CHECKED GOOD.NOT RANDOMLY SPARKING ANYMORE
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Alexandria, VA 22303
Leon
Job Details:
11/20/2023
"The client issue was that unit did not stop and it wasn't not heating when I got to the client's house. Today I went in multiple test. A 20 minute timer test and a 10 minute timer test and the unit worked perfectly fine for both of those went outside to check clients vet in the air flow. Past as well for the heating issue I use my thermocoupler The average temperature was between 120° and a 180°. So unit was heating when it needed to and also when the unit went to a cool down, the temperature dropped down to 77°. The machine was working perfectly fine while I was there. But the client said it still did not work called whirlpool safety documented it"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Washington, DC 20016
Samuel R.
Job Details:
11/20/2023
replaced ui and ui is defective.tried to replace water valve but unit will need to be pulled out so i we can acces top part with water valve is.will need a 2nd tech to help pull unit out.reordering ui board.W11404238; ordrng 1 W11404238 (ui board)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Manchester, MD 21102
Drew B.
Job Details:
11/20/2023
"cx complaint that unit is not turning on.. when arrived i found no leds no drum light etc., when checking power cord good contuninity through all 3 legs.. checked voltage foudn none at block bvacked out the plug and checked none.. removed cord and checked had none.. checked breaker whoch was 'on' reset it over and tested same thing cx will need an licences electrican on repair of outlet or breaker unit itself appears good."
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Washington, DC 20008
Samuel R.
Job Details:
11/20/2023
cx complaint unit dishwasher is not washing dishes.inspected unit and got no error codes.further inspection foudn sump to get 120v.unit will need a new sump assembly WPW10605057 cx pif
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Lititz, PA 17543
Justin L.
Job Details:
11/20/2023
Cx complaint unit not draining. Was able to access unit and verify complaint. Found control sending voltage to pump but not drain. Removed hose and turned on and unit drained into a bucket. Attempted to blow through other hose and found back pressure and no water going through. Cx will need a plumber. Informed cx if they call again and it isnt a unit issue they will be charged service call
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Washington, DC 20008
Samuel R.
Job Details:
11/20/2023
tried getting wasplate off after several attemps with different methods.unit will need a new washplate as i will have to order washplate W10752283; ordrng 1 W10752283 (wash plate)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
11/20/2023
"Cx complaint is that the unit is not powering on. Upon arrvial I found that the Unit is not responsive. I checked the outlet and found that it tested out good 124v. I then accessed the fuse and found that I had 123 v to the top and 0v at the bottom. I unplugged the unit and removed the fuse and tested it and found OL. I was able to replace the fuse with one from VS. I then tested the unit and found that it is now functioning as intended. Job complete; ordrng 1 W10138793 (Fuse AS/VS), used 1 W10138793 (Fuse AS/VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23234
Chris B.
Job Details:
11/20/2023
repalced agitator unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Newport News, VA 23606
Lucas R.
Job Details:
11/20/2023
"pressurized unit 120 psi nitro, found leak at evap, replaced evap, drier, and compressor, vacuumed to -30' hg, charged, tested, unit working as designed.; ordrng 1 4387444 (evap repar LR VS), used 1 4387444 (EVAP REPAIR LR VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Lincolnia, VA 22312
Lloyd B.
Job Details:
11/20/2023
Cx complained the unit froze things in the unit. Installed new controls and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/20/2023
cx complaint fridge side not cooling right lights out. inspected unit and conformed fridge side 58degrees freezer -1. found damper and eturn vents clogged with ice due to fridge door giving issues sealing. cleared ice and now we have good flow to fridge i tried adjusting door but gasket magents are showing causing door not to seal. i tried removing gasket some to see if we can get away with changing the gasket but the door is seperating when i try to remove gasket and cant remove the bar off fridge door so that will also need to be replaced. ordering fridge door all leds and shim for return.; ordrng 2 WPW10515057 (leds)s and 1 WPW10515058 (led) and 1 WP2309941 (bar) and 1 LW10430228 (fridgedoor stainless) and 1 WPW10511972 (nameplate) and 1 4387828a (shim.)
We serviced a
KITCHENAID WINE CELLAR
Model KUWL314KSS00
Near Upperville, VA 20184
Daniel J.
Job Details:
11/20/2023
wine cellar third shelf down bearing failing harder to slide out and in deliverd middle of dec 2022 ordering wine shelf emailed warranty info ordering wine shelf showing sp order; ordrng 1 W11532973 (shelf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waynesboro, PA 17268
Bernard M.
Job Details:
11/20/2023
"Attempted replace roller and found the axel is slightly bent and won't set level to unit. Ordering axel, once available contact cx to reschedule; ordrng 1 W11594405 (axel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Louisa, VA 23093
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the water valve tested same result Removed filter water pressure returned reseated filter lost pressure unit has a clogged filter recommended cx replace the water filter
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17201
Bernard M.
Job Details:
11/20/2023
"Replaced both parts per previous tech, ran test cycle and unit completed cycle without further issues. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ
Near Stuarts Draft, VA 24477
Kyle A.
Job Details:
11/20/2023
Cx complaint of unit not heating. Did confirm and found that the units had f7e1. Cycled power and ran diagnostic and units heater now operates. Unit is now as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/20/2023
cx complaint unit turning on back itself . checked unit and found no error codes stored to unit . tested and everything checked out good . let unit sit and cycled a few times no errors with unit .. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Baltimore, MD 21230
Shane M.
Job Details:
11/20/2023
"installed new icemaker, paid labor by cc."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Scottsville, VA 24590
Eric F.
Job Details:
11/20/2023
"Confirmed cx complaint unit not washing properly, white detergent streaks on clothes. Ran diagnostic on unit, unit ran through its cycles properly. Discussed wash procedures with cx, advised her to experiment with different temp settings, loading style and detergent level and to call back if issue reoccurs with photographs of load before, load results, and to mark the detergent level she is using."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Louisa, VA 23093
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit, verified power to unit found red L1 wir only has 2.5 Vac not the 120 Vac required recommended cx have a electrician check out power from breaker to outlet.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Falls Church, VA 22043
Christian C.
Job Details:
11/20/2023
"Cx complaint unit intermittently does not unlock. Inspected unit found F1E2 motor over voltage, F7E3 basket engaged during wash, and F7E9 locked rotor. Ran through diag cycle no issues. Found oil from gearcase. Cx paid for service call."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near ,
Thomas B.
Job Details:
11/20/2023
"Cx complaint unit is not working properly inspected unit Removed and Replaced the magnetron, diode, and capacitor tested and inspected for proper use unit now functions normally"
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0BS3
Near Hampton, VA 23669
Justin W.
Job Details:
11/20/2023
cx complaint oven not heating. checked unit to find glow bar only pulling 1.5 amps. ordering oven igniter to fix unit. scheduled for 11/28/23; ordrng 1 W11176454 (igntr-oven 76.40)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21409
Dustin F.
Job Details:
11/20/2023
"Inspected unit, ran test 57 and 59, both passed, ran test 56 and confirmed no error codes for IM present. ran test 45 and confirmed Valve Fills good. ran test 36 and confirmed IM fan runs good. and ran test 18 and confirmed ice dispenser door works good. Inspected ice door seals per troubleshooter and found the seal on inside of door damaged and gasket on top of icebin not sealing to door. Setting valve as return JUST in case. need to replace ice door and icemaker housing at same time. ordering permagum to seal new icemaker housing; ordrng 1 W11399564 (Ice door) and 2 212643 (permagum)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/20/2023
Cx complaint is that the unit is not cooling in either section. Upon arrival I Found that both sections are at 64 and 68 degrees. I then found that the loghts are working and the evap fan is also functioning. There is no frost pattern. I then accessed the rear of the unit. I found that the compressor or the condenser fan are running. I tested for voltage coming into the inverter box and found that there are 0v coming in. I then checked the compressor and found that it is ohming out properly. I am ordering the control and inverter box. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11620204 (Control) and 1 W11087200 (Inverter Box)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Arnold, MD 21012
Israel R.
Job Details:
11/20/2023
Customer complaint unit is flasing error codes. I could not find any error codes/ I ran teste and found the unit is filling but is not spraying. I ran diagnostics test. And is filling with water but i not agitating. But i can hear it hum and is can smell overhating. I notice the humming is coming from the back. Notice the motor is overheating. Unit needs new sump. Ordering sump.; ordrng 1 W11416362 (Sump)
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/20/2023
"Replaced control, unit tested ok, cavity lights worked ok."
We serviced a
WHIRLPOOL RANGE
Model MGR6772BDS
Near Washington, DC 20011
Samuel R.
Job Details:
11/20/2023
replaced a part and tested unit now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Edgewater, MD 21037
Davonte
Job Details:
11/20/2023
"cx complained unit was making loud humming noises. confirmed cx complaint after inspecting unit. lud humming noises were coming from the compressor, and unit stops cooling when humming noise is happening. compressor hot to the touch. call ss tech, he advised to replace compressor. 7 in stock; ordrng 1 W11109499 (drier) and 1 W11557671 (compressor) and 1 W11504431 and 1 W11504415 and 1 W11504416 and 1 W11506635 and 1 W11567494 (inverter)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS1
Near Wilmington, DE 19803
Taylor F.
Job Details:
11/20/2023
Cx complaint is unit not filling with water. Found the inlet valve and sump to be defective. Replaced both parts from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/20/2023
"cx complaint of door handle falling off checked unit to find no error codes at this time,foudn door handle attached to studs correctly but the door studes had backed themselves out of the studs,retighen screws back in the studs tested unit works as designed"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Reva, VA 22735
Danny R.
Job Details:
11/20/2023
installed parts checksok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East York, PA 17402
Fred G.
Job Details:
11/20/2023
i was able to access unit and replace the harness and tco as per previous tech. I found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ07
Near Pasadena, MD 21122
Dustin F.
Job Details:
11/20/2023
Cx filter was stuck. Had off brand filter. I removed filter and replaced with cx supplied wp filter. And tested unit. Charged cx fee via office
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Gerrardstown, WV 25420
Ezra M.
Job Details:
11/20/2023
"stated unit not defrosting. unit has full and even frost pattern, no ice buildup, tested defrost, working properly"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/20/2023
Replaced leds in unit. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/20/2023
"CX complains unit is still making excessive amounts of noise during high speed spin. CX states they have had another service company come out who has replaced basket, agitator, gearcase, and lower components. Previous company had ordered cabinet for repair as well but has arrived damaged 4x. Ran unit through high speed spin with full even load, unit cabinet again is cavitating and making loud noise.Called techline and spoke to Steve who said unit will need cabinet replaced. ordering cabinet and badge to be replaced as well as 2XL due to siezed spanner on gearcase. office to schedule return with cx when all parts arrive.; ordrng 1 W10677265 (cabinet (wht)) and 1 WPW10612925 (badge) and 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Germantown, MD 20874
Julian H.
Job Details:
11/20/2023
replaced suspension & working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/20/2023
"cx complaint of lights flickering in unit checked to find the rear led out on the icemaker ,unit falls under this service Special project, Parts (Only Parts Listed Below) & Labor, Up to 5years of life. ordering parts needed for repairs cx owes just for service call; ordrng 1 W11683244 (3 LEDs with Chrome Bezels)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS2
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/20/2023
"cx complaint unit leaking , checked unit and found drainline splintering causing unit to leak when it has pressure . ordering new drainline for repair to unit; ordrng 1 W11381654 (drainline)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Gerrardstown, WV 25420
Ezra M.
Job Details:
11/20/2023
"regulator failed, ordering regulator.; ordrng 1 W11106948 (regulator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/20/2023
"complaint ice maker not making ice. check unit, fc temp 0 121, vac to icemaker, icemaker not turning. replaced icemaker from vs part was defective. feeler arm catching on mold, reordering.; ordrng 1 W11546935 (icemaker LR VS) and 1 W11546935 (icemaker), used 1 W11546935 (ICEMAKER LR vS (defective)) from stock"
We serviced a
MAYTAG DRYER
Model MEDC700VWO
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/20/2023
replaced all parts tested unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/20/2023
"Customer complaint unit was not draining properly. After last visit I had found drain pump sounded weak and also found kink had happened on drain line attached to tub, and since heat and water went through there at formed the drain hose to have a permanent kink arrived today and removed unit. Replaced drain pump and drain line rerouted drain line under customer sink due to improper Direction of hose. Reinstalled unit leveled and tested unit is now draining properly checked no error codes and leaks and found none job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Manassas Park, VA 20111
Jason A.
Job Details:
11/20/2023
CX complaint WASHER F7 error code & wont run. Verified error code. Update POP. Cleared code & replaced capacitor. DLMS calibrate & test wash. Start QUICK wash & unit is advancing > JJ; ordrng 1 W11395618 (Capacitor-JJ/VS)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Stafford, VA 22554
Tanner B.
Job Details:
11/20/2023
"Whole unit not cooling , room temp . Fans running but no compressor .. test 5 the compressor did not come on .. pulled control cover and found j2 connector loose.. reseated and tested unit.. compressor now coming on and rc started too cool .. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/20/2023
"cx complaint of rear left burner not working ,checked unit to find any error codes at this time,found that the infit swithc for the rear left burn had failed replaced switch tested unit works as deisgned"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Newport News, VA 23601
Orbie
Job Details:
11/20/2023
replaced harness. tested unit. working as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near New Freedom, PA 17349
Drew B.
Job Details:
11/20/2023
cx ocmplaint that unit is bleeding gas when just idoling.. i found no leaks at the house hookups and when i checks the internal gas burner assmebly could noticeably smell bleeding gas they have had this for a month and been from the first day they had this issue and licences plumber and gas company alsop been out to verify that. oirdering the burner assembly and schd for the 27th.; ordrng 1 W11652257 (urner aassembly)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB3
Near Germantown, MD 20874
Julian H.
Job Details:
11/20/2023
Cx complaint about glasstop crack found a thermal crack on rf burner no points of impact need glass; ordrng 1 W11178791 (cooktop)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
11/20/2023
"installed new control, will not power on. verified 120vac into control. reordering control.; ordrng 1 W10906426 (cntrl-elec reorder)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Davidsonville, MD 21035
Davonte
Job Details:
11/20/2023
"cx complained unit was making a grinding noise,confirmed cx complaint. replaced gearcase,ui,washplate,control,capactior,belt and motor. tested unit, unit no longer making grinding noise or burning smell"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Stafford, VA 22554
Robert W.
Job Details:
11/20/2023
CX Compplant is the clothes are went after cycle. CX is running quick wash on bedding and when i inspected unit and found the bedding in unit is dry nothing wrong with unit CX is use to old unit advise how to run proper cycle for this unit. No issues unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Mount Joy, PA 17552
Justin L.
Job Details:
11/20/2023
Cx complaint unit no longer leaks but dispenser not reading and fabric softner dispenser not draining. Was able to access unit and cleaned load and go sensor to correct the first issue. Removed fabric dispenser and cleared excessive build up. Ran unit and unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gordonsville, VA 22942
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit found noise at blower wheel ordering blower wheel; ordrng 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW2
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/20/2023
"Confirmed cx complaint unit not washing dishes. Found F9E1 error code, F7E1 error. Cleared codes, attempted to run unit on diagnostic cycle. Unit would not fill, wash pump kicked on stayed on. Checked codes again, F7E1 repopulated. Confirmed water hooked up to unit, confirmed harness connection to inlet valve. Unit is having electrical issues in sump/drain assembley, ordering sump and ACU in the event it has been damaged by a dc voltage issue from one of the components.; ordrng 1 W11460945 (sump) and 1 W11672039 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Goldsboro, PA 17319
Fred G.
Job Details:
11/20/2023
cx complaint unit was banging noise. inspected unit and entered daig and found f0e5. I cleared code and ran auto test and found unit finished with out issue. I found cx was loading unit wrong. I was able to talk to cx how to correctly load unit. unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Faber, VA 22938
Kyle A.
Job Details:
11/20/2023
"Cx complaint of unit being non operational. Did confir bad pantry ui. Unplugged pantry ui and cycled unit. Unit now powers on, and compressor is pulling proper wattage.recommended cx have us replace ui. Cx to think over repair.; ordrng 1 WPW10769076 (Pantry ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRBL109ESS00
Near Bethesda, MD 20814
Samuel R.
Job Details:
11/20/2023
"cx complaint unit is not sealing.insepcted unit and unit is sealing properly.found door handle loose which cx think gasket was loose.tightned handle and unit seals properly."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/20/2023
Cx complaint of unit not completing cycle. Did confirm unit not draining due to paper in drain trap. Replaced drain and unit is now as designed.
We serviced a
JENNAIR OVEN
Model S160
Near Wilmington, DE 19805
Taylor F.
Job Details:
11/20/2023
Cx complaint is unit not regulating temp in the oven. Found the thermostat to be defective. Part is NLA. Cx paid SC by CC. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/20/2023
Cx complaint is that the burners wil not adjust and are leaving black soot on the pots and pans. Upon arrival I found that the unit is using LP. I looked at the orifices and found that the unit has not had the LP conversion kit. I called Safety and informed them of the issue. Per safety I informed the cx that they would need to have a prefessional installer install the orifice kit. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Frederick, MD 21702
Brian R.
Job Details:
11/20/2023
cx complaint is fridge was freezing things and then no ice and then lost water out door. tested and checked unit to find new filter not in all the way. secured filter and now strong water out door. unit now checks. job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near Landisburg, PA 17040
Andrew S.
Job Details:
11/20/2023
"Cx complaint is that the unit had a smeel of electrical burning and the cooktop was hot to the touch. Upon arrival I found that the unit was unpligged. I accessed the rear panel and found that the harnes had a thermal event at element. i also found that it caused the element connection to fail. I then inspected the control board and found no evidence of thermal a event. I am ordering the main harness, element and control board. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10779716 (Bake Element) and 1 WPW10586737 (Control) and 1 W10349714 (Main Harness)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630MBK0
Near Orrtanna, PA
Bernard M.
Job Details:
11/20/2023
"Replaced drain pump, ran test cycle and unit completed cycle without further issues. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lebanon, PA 17046
Cody H.
Job Details:
11/20/2023
"CX complains unit is not spraying and cleaning dishes. CX is within warranty according to entitlements. Ran unit through diagnostic test, unit filled with water but did not spray at all. Unit will need sump motor assembly for repair. cx also complains unit buttons are hard to push, but when inspecting user interface it responded as per designed. Was able to replace sump assembly with pre i.d part, ran unit through diagnostic test, unit shows no leaks and now sprays as designed. Cx does have a leak under their sink that will need to be addressed by plumber. CX email confirmed. no further work needed."
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Fallston, MD 21047
Drew B.
Job Details:
11/20/2023
cx complaint that unit is still freezing items in the rc section . i was able to move the freezer dial to the max which will reduce some air flow to the rc section. cx is not over packing.. and loading correct spots. i found the unit to also have the adhesive peeling off from prior installnment ordering the prts needed to for repair. cal to reschd.; ordrng 1 W11126274 (air tower) and 1 W10841140
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JZ0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/20/2023
REPLACED BOTH HINGES DOOR HANGING PROPERLY CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Jarrettsville, MD 21084
Drew B.
Job Details:
11/20/2023
"cx complaint that is showing a LF error code i ran the test cycle and also ran the test 1,2,3 etc being the valve testing... i found good psi from hose when detached from the unit .. screens cleaned not clogged dirty at time of apt. being on well water. .. i ran test cycle and all functions operated far has draining, locking tumbling and spinning. and got the f8e1 code stored again and stops.. will need acu and valve for return. call to resch all in stock; ordrng 1 W11632339 (acu) and 1 W11316255 (hot vlve) and 1 W11316256 (cold vlve) and 1 W11316246 (psi switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/20/2023
"CHECKED THE MIRCO SWITCHES GOOD NO POWER GOING TO THE SWITCH FROM THE U.I. 0VAC ORDERING NEW CONTROL AND U.I. CHECKED THE FC DOOR HARNESS DIDN'T FIND ANY BROKEN WIRES; ordrng 1 W11518204 (Whirlpool Refrigerator Dispenser Control Board - Black) and 1 W11558182 ( Control, Electronic)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Reading, PA 19608
Justin L.
Job Details:
11/20/2023
As per previous visit was able to access unit and replace parts. While replacing parts found deflector failure causing the gasket issue. Ordering deflector and setting return for mon 11/27/23; ordrng 1 W11545290 (deflector)
We serviced a
WHIRLPOOL DRYER
Model WED8620HW1
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/20/2023
"cx complaint loud vibration noise from right rear, cx had video, while testing couod not replicate noise as loud but joccassionally rumble from right rear , either roller or maybe heater housing rattle, needs dryer tune up, ordering dryer kit(rollers/pulley/belt) belt may not fit if so use old belt, vacuum out and secure heater housing, collected $184.35 ch, cx owes $120 labor on return....cx request AM; ordrng 1 4392067 (dryer repair kit)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
11/20/2023
Adjusted the units valve switch and tested unit. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/20/2023
"cx complaint dispenser wont stay closed and unit cuts off 15 minutes in, found f9e1, found disposal knockout still in blocking drain, removed knock out for cx, found dispenser spring not locking closed, replaced dispenser from pre-id, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/20/2023
cx complaint unit is displaying a E2 error. I found in diag unit shows E2. I found units drain comes on but no water is being moved. I found with the space provided I can not do the work correctly. I advised maintenance to have unit moved to a larger area to be able to access drain pump. I am ordering drain pump. once in please call cx and found out where unit is at and scheduled cx; ordrng 1 W10906604 (drain pump)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Grasonville, MD 21638
Frederick R.
Job Details:
11/20/2023
CX complaint is door open/close error. Took unit apart and inspected and found switch holder on front switch right side had 2 missing post and the switch was sliding back and forth when oening/closing door. Replaced interlock harness and then retested 25 times and the error is no longer happening. Unit is now working properly. Job is complete;
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Culpeper, VA 22701
Danny R.
Job Details:
11/20/2023
i found rod off unit and needing new ones they ae bent; ordrng 1 W11400156 (Suspension Rods)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ridgely, MD 21660
Frederick R.
Job Details:
11/20/2023
"Replaced heater element per Special Project w11540964. Covers parts and labor. Tested unit after replacement and it is not leaking. Job is complete. HEater came from VS; ordrng 1 W11537778 (heater FRVS), used 1 W11537778 (HEATER FRVS) from stock"