We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Midlothian, VA 23112
Joseph D.
Job Details:
07/20/2023
Unit consistently giving f8 E1 error codes for lower blower fan must replace blower to tech unable to remove from cabinet safely.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Norfolk, VA
Carl A.
Job Details:
07/20/2023
cx complaint of unit displaying error code F1 checked unit to find board open replaced control bpoard tested unit works as desgiend
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Culpeper, VA 22701
Danny R.
Job Details:
07/20/2023
cx stated unit wont fill right . i found it slow to fill and not calibrated right . changed filter out and recalobarted unit also checked all conecdtion on unit reseated vavle conection checks ok
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Norfolk, VA 23518
Carl A.
Job Details:
07/20/2023
"cx complaint of long dry times ,checked unit to find no error codes at this time,tested all compoents at this time was unable to duplicated problem,did advise cx to get vent cover outside replace as warm air is migrating with cool air causeiing consadtion in unit tested unit works as deisgned"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Cockeysville, MD 21030
Shane M.
Job Details:
07/20/2023
cx complaint the lower rack wheels are busted. can confirmed. replaced all wheels. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV02
Near Annapolis, MD 21409
Israel R.
Job Details:
07/20/2023
"Customer complaint unit is not cooling at all. They had a tech from another company and told them it was the compressor. I found the unit is plugged it and not cooling. No fans nothing even on test three the fan is not turning on. Test 4 comrpessor is turns on but very low hom. I pulled unit out and tested the comressor. The compressoe is burning hot.. I unpplugged the unit and reset power and the fan is turning on now on tet. I check for power and is getting 12.9 vDC and is turning on harness is good. Unit needs seal system. Ordering compressor, drier, coupler. Covered by entitlement. R134a unit. Call customer when part is available.; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21206
Dustin F.
Job Details:
07/20/2023
"CX complaint: food freezing in RC Inspected unit, confirmed CX complaint. Put unit into test mode and tested diffuser, diffuser is loud and gets stuck. CX also questioned waterflow from dispenser,Tested Unit fill out of dispenser and filling Icemaker. It was restricted. pulled filter and tested flow out of dispenser and icemaker fill tube. Pressure Increased and improved greatly. replaced filter with Spare CX had and confirmed Water pressure issue fixed as well. Unit needs new diffuser to fix air flow issue. ordering diffuser for return visit.; ordrng 1 W11645127 (Diffuser)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Annapolis, MD 21401
Israel R.
Job Details:
07/20/2023
Customer complaint unit is not blowing air to the outside. Found the fan is not turning on. I removed the MW and found loose connecction to the fan. I reseated the connector and the fan started worrking. Unit is now blowinf good. Unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Reisterstown, MD 21136
Shane M.
Job Details:
07/20/2023
"replaced displayed & control. F3E1. pulled unit out, wiring fine, ordering draw temp sensor.; ordrng 1 W10833885 (temp sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodbridge, VA 22192
Demonte S.
Job Details:
07/20/2023
Inspected the unit. Found that the cx is saying that the Refrigerator has no power. Checked the power outlet to the refrigerator. I'm getting 123.9 Volts. No light or power to the Refrigerator. Unit will need the Main Control Board. ( Any questions please check Sd Pictures. ) ; ordrng 1 W11558182 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Nottingham, MD 21236
Dustin F.
Job Details:
07/20/2023
"CX complaint: unit still not coolingInspected unit, confirmed CX complaint. RC running at 68 degrees and FC sitting at 70 degrees. Unit needs SS repair. Next tech needs to contact WP TL before repairing unit. ordering compressor and drier.; ordrng 1 W11580057 (compressor) and 2 W11504415 (coupler)s and 2 W11504430 (coupler)s and 2 W11506619 (coupler)s and 1 W11109499 (drier) and 2 W11504445 (coupler)s and 2 W11504447 (coupler)s and 1 look (look) and 1 WRT316SFDM02 (defrost timer) and 1 W11609823 (thermostat assembly) and 1 WPW10392132 (defrost thermostat)"
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Ellicott City, MD 21042
Robert L.
Job Details:
07/20/2023
"ascution was upside cown, flipped over and tested all burners"
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAM00
Near Rosedale, MD 21237
Dustin F.
Job Details:
07/20/2023
"CX complaint: FC is cooling but not freezing. no ice being made.Inspected unit, confirmed CX complaint. checked FC evap and found partial frost pattern. Temps in FC are set to 1 degree but reading 34 degrees. unit is cooling but NOT freezing. found SP: S71233 and followed instructions. contacted SS tech MM and confirmed SS issue via pictures. Ordering Evap assembly thats subbed out, compressor, and drier. 3 count SS job contacted VL in office and scheduled for 7/26/23.SP: S71233; ordrng 1 W11457263 (evap assembly) and 1 W10276644 (compressor) and 1 WPW10143759 (filter drier) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Catonsville, MD 21228
Robert L.
Job Details:
07/20/2023
"cx compalint freezer thawed, on arrival had temps 5/5 RC 40 fc 26, removed evap cover found no frost pattern, (see pic), fans and compressor running, sealed system leak, ordering, compresssor , evap, fittings and drier ....3 count sealed system; ordrng 1 W11625643 (FC evap) and 1 W11580057 (compressor) and 1 W11504432 (fitting 28A) and 1 W11506619 (fitting 28B) and 1 W11506638 (fitting 28c) and 1 W11504415 (fitting 5A) and 1 W11504450 (fitting 5B) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 29A) and 1 W11504448 (fitting 29B)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Culpeper, VA 22701
Danny R.
Job Details:
07/20/2023
cx complaint is the seal to hisnew frig falls off . i found grove where seat goeas is a little large i heated seal and unit silcone to seat door gasket this should fix it checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302EWH02
Near Norfolk, VA 23518
Carl A.
Job Details:
07/20/2023
cx cancelled at door as she stated unit working as designed
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Gettysburg, PA 17325
Sal R.
Job Details:
07/20/2023
"CX complai t is that the the unit is not kkeping temps and is burning food. I found that the upper oven has a average temp of 368 and the lower oven has a temp average of 362. CX also stated that some recipes ca;ll for a change in temps. CX informed me that when she stops the cook cycle and resets preheat temps for new temp the control displas a temp of 265. I also found that while the unit is preheating to new temps , CX is not removing food and leaveing food in the oven while pre heat is opperating causing the food to burn when the broil element activates in pre heat. I discussed my finding with TL and I was informed to calibreat the unit down 10 degrees in bith ovens. Please see SR #7735949413. No parts to install , UNit is opperating as desigend.; ordrng 1 LOOK (LOOK) and 1 SR#7735949413 (SR #7735949413)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mechanicsville, MD 20659
Shane B.
Job Details:
07/20/2023
"cx complaint is the same noise returning. cx said they ran a few loads with no issues then the noise came back just like before. no saved error codes. i ran the service cycle. when spin was slowing down the unit started making a squealing noise. inspected and found black marks on pulley from belt sliding. pulley and belt were just replaced on last visit. i installed preIDed part as well as a new splutch and belt. ran calibration, service cycle and high speed spin. unit completed cycles with no issues. told cx to call back if noise returns. working as designd.; ordrng 1 W10721967 (drive pulley SB VS) and 1 WPW10006384 (drive belt SB VS), used 1 WPW10006384 (BELT), and 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Chesapeake City, MD 21915
Taylor F.
Job Details:
07/20/2023
"Cx complaint is unit leaking hot air around door. Tested inspected and verifed complaint. Found the door gasket to be defective causing warm air to leak out. Ordering door gasket, cannot rescheudle at this time.; ordrng 1 W11596131 (door seal) and 1 WPY055980 (adhesive)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Gaithersburg, MD 20877
Julian H.
Job Details:
07/20/2023
Cx complaint about bottom oven not heating found power to ignitor 120vac but not glowing replaced from preid & working
We serviced a
WHIRLPOOL ICE MAKER
Model WRS325SDHW08
Near Pikesville, MD 21208
Shane M.
Job Details:
07/20/2023
"unit showing OOW but says he has extended warranty. double check issue real fast. found icemaker turned off. fixed this issue, cycled completed."
We serviced a
KITCHENAID ICE MAKER
Model KFIS29BBMS02
Near Aldie, VA 20105
Richard B.
Job Details:
07/20/2023
"CX complant. Stuff inside ice cubes. Inspected unit and found after melting one ice cube, Bits of the coating are getting into the ice. Ice maker also has e2 error code in diagnostics , motor lost home position. Ordering ice maker. Further work needed. RB; ordrng 1 W11577195 (ice maker 152.16)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Culpeper, VA 22701
Danny R.
Job Details:
07/20/2023
cx states unit wont compleate cyclesand niot filling right i cleaned filter at water vavle and not fills fine checks ok unit had dedris is water vavle filter cleared now checksok
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Stuarts Draft, VA 24477
Eric F.
Job Details:
07/20/2023
"Confirmed cx complaint unit making vibrating noise. Found harness on rear of unit making contact with compressor fan. Secured harness, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Dover, DE 19904
Taylor F.
Job Details:
07/20/2023
Cx complaint is unit not dispensing fabric softener. Tested inspected and verifed complaint. Found the fabric softener to be turned off on most cycles. Explained use and care to cx and how the cycles and unit functions. Unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Swoope, VA 24479
Eric F.
Job Details:
07/20/2023
"Installed motor, belt, drive pulley. Tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Lancaster, PA 17603
Justin L.
Job Details:
07/20/2023
Cx complaitn unit not cooling properly. Was able to access unit and found defrost failure. Was able to use steamer to clear ice. Replaced heater with updated part and ordering control as its not self defrosting and has both stickers. Once part is in office will need to set return; ordrng 1 W11546609 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Severn, MD 21144
Alexander D.
Job Details:
07/20/2023
"tested airflow upon arrival and it pulled the card off the hanger everytime so the airflow should be good. replaced control, cycling thermostat and moisture sensor harness. tested unit. advised cx to monitor and call back if issues persist"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Alexandria, VA 22308
Demonte S.
Job Details:
07/20/2023
Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Unit will lock go to Sensing then Done. Checked the Capacitor to the unit. I'm getting Open Line. Installed new Capacitor from Van Stock. Tested the unit. Unit is now working as Designed. ( Any questions please check Sd Pictures.) ; used 1 W11395618 ( Capacitor ( Vs / DS )) from stock
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Martinsburg, WV 25403
Ken M.
Job Details:
07/20/2023
Belt replaced and calibrated. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Alexandria, VA 22308
Demonte S.
Job Details:
07/20/2023
"Installed the Gearcase, Motor & Clutch. Tested the unit in Service Diagnostics Test. No leaks. Unit is working as Designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Falling Waters, WV 25419
Ken M.
Job Details:
07/20/2023
"Valve replaced and tested. Unit filled and agitated, but then cut off completely. Unit then turned back on and unlocked. Started a drain and spin cycle to empty the unit and then reran diagnostics while monitoring power to the unit. Cycle ran properly and unit did not lose power at the outlet. Reran the test cycle a 3rd time to try to duplicate the issue. Unit ran properly again. Unit has an intermittant short in the drain circuit. Ordering control, harness, and pump.; ordrng 1 W10919003 (pump-water) and 1 W11448788 (lower harness) and 1 W11603811 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Alexandria, VA 22309
Demonte S.
Job Details:
07/20/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Door Seal is ripping. Checked the Door. Right Door Seal is ripping. Unit will need the Door Seal (Black).; ordrng 1 W10830047 (Whirlpool Refrigerator Door Gasket
( Black))
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Williamsburg, VA 23185
Lucas R.
Job Details:
07/20/2023
"cx complaint unit filling and draining, checked unit found f0e3 overload, , f7e9 locked rotor, f8e1 long fill, f5e1latch, and f2e1stuck key codes, found pressure dome clogged causing control not to see fill, also found rotor bolt backed out gearcase, severe oil leak from bearing in gearcase, rotor stripped from bolt backing out, also was unable to remove washplate without damaging, per tech sheet replace latch for f5e1 code, ordered parts for repair, advised cx office would contact upon approval.; ordrng 1 W10902814 (washplate) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10810403 (lid lock assy) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dumfries, VA 22025
Demonte S.
Job Details:
07/20/2023
"Installed the Drier & Couplers. ( When I cut into the Drier the system had pressure and was still full of refrigerant.) Filled the unit with Nitrogen to 145 Psi. Waited 20 mins. No change in pressures. Pulled a deep vacuum. Unit is holding vacuum. I then filled the unit with 2.5 Oz's. Checked the Evaporator unit has a good start to the Frost Pattern. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11504433 ( COUPLER ( DS / Vs )), and 1 W11504447 ( Whirlpool Refrigerator Coupler ( DS / Vs )) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20148
Richard B.
Job Details:
07/20/2023
"CX complant. Door falls and wont latch. Inspected unit and found left and right hinges failed. Left foor too far down causing unit to not latch closed. Leveled unit and changed hinges. No error codes in diagnostics. No leaks during test wash. Unit working as designed. Job completed, RB"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Laurel, MD 20708
Emmanuel R.
Job Details:
07/20/2023
"Cs unit is not cooling confirmed complaint. both sections at room temp. Special project , confirmed unit has the control with multiple sitckers.Advised to replace with correct control first and rediagnose. Ordering control.; ordrng 1 W11546609 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Ashburn, VA 20148
Richard B.
Job Details:
07/20/2023
"CX complant. Door dosent open , Inspected unit and found door gasket has a gap at the top and partially down each side. Found door is bent outward at top and not sealing correctly. Will need door assembly to correct issue, Further work needed. Advised CX to notify us once door arrives so install can be sceduled. RB; ordrng 1 LW10422791 (door)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near Richmond, VA 23227
Chris B.
Job Details:
07/20/2023
replaced IM and regulator tested unit insp for leaks unit wroking as desighned
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Newport News, VA 23602
Lucas R.
Job Details:
07/20/2023
"cx complaint unit not heating, checked unit found open element, verrified 240 vac to element, replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Vienna, VA 22182
Christian C.
Job Details:
07/20/2023
Installed spring clamp. Tested unit no issues.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Woodbridge, VA 22192
Demonte S.
Job Details:
07/20/2023
"Inspected the unit. Found that the cx is saying that the Convection Fan Motor isn't working. Checked the Convection Fan Motor. Ohmed out the Convection Fan Motor. I'm getting 188.2 Ohms. Convection Fan Motor should Ohm out to be 15 - 20 Ohms per tech sheet. Unit will need Convection Fan Motor, Fan Blade & Control Board. ; ordrng 1 W11548751 (FAN-CONVCT) and 1 W11548753 (FAN-CONVCT Blade) and 1 W11620570 (CNTRL-ELEC)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Falls Church, VA 22044
Jason A.
Job Details:
07/20/2023
CX complaint FRIDGE not cooling. Replaced RC evap & compressor. Install drier. Check for leaks & run vac. Filled 5.75 OZ R134. Ran test 4 & test 5. Good working & equalise pressures & good frost pattern. FC evap no UV dye. Unit pulls 155W test 5 100% > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Harrisburg, PA 17110
Cody H.
Job Details:
07/20/2023
"CX complains unit is not cooling. CX is within manufacture warranty. Found unit had ice build up on fan and was causing evaqp fan to not circulate air. When removing evap cover found unit evap had 1/4 frost pattern at the top, and no frost on bottom 3/4 of evap. Defrosted fan and fan started working again. Unit evap therm reads 15k ohms. Unit is pulling .196 amps and condenser fan is running. Called MM and was reccomended Sealed system repair, 3xl and evap for repair with compressor and drier. office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11625643 (evap) and 1 W11504415 (evap lockring) and 1 W11504450 (evap lockring 2) and 1 W11656989 (compressor) and 1 W11504432 (compressor lockring) and 1 W11506619 (compressor lockring 2) and 1 W11506638 (compressor lockring 3) and 1 W11109499 (filter drier) and 1 W11504445 (filter lockring) and 1 W11504448 (filter lockring 2)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Arlington, VA 22205
Davonte
Job Details:
07/20/2023
"cx complained burner flame would go out and there would be a gas. cluldnt confirm cx complaint about the gas smell, but when burner was turnt to low setting flame would go out or flicker. back right burner had high flame on simmer setting. tried adjsuting valves, unit still had the same problem. ordering manifold assembly and gas regulator; ordrng 1 W10661850 (regulator) and 1 W11356345 (manifold assembly)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Waynesboro, PA 17268
Fred G.
Job Details:
07/20/2023
I was able to access unit and replace the sump assy as per previous tech. tested unit for leaks and found unit now checks good.
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Bethesda, MD 20814
Roberto I.
Job Details:
07/20/2023
"CX complaint no heat. 5yr warranty.Confirmed cold air during cycle. Power supply ok. L2 not reaching the heater, found bad operating thermostat. Replaced thermostat using v/s part (WP8318268). Unit tested ok; ordrng 1 WP8318268 (thermostat (RI van stock)), used 1 WP8318268 (thermostat) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near New Salem Borough, PA 17408
Bernard M.
Job Details:
07/20/2023
"Replaced inlet valve housing, ran test and found no leaks. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW0
Near Dover, PA 17315
Bernard M.
Job Details:
07/20/2023
"Assisted DB, unit runs as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Lexington, VA 24450
Kyle A.
Job Details:
07/20/2023
"Found units upper hinge bent, causing it to rub on the door. Adjusted hinge and unit is now as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Sterling, VA 20165
Simon
Job Details:
07/20/2023
"CX complaints error code e5 test 57 ice maker not working .inspected unit test diag mode 45 ,56 and 57 .found bad ice maker.normal temprature FC and RC section .ordered ice maker .CX will pay for LABOR next vist.SZ; ordrng 1 W11577195 (ICE MAKER)"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Hampton, VA 23666
Justin W.
Job Details:
07/20/2023
replaced control tested unit working as designed
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Washington, DC 20010
Samuel R.
Job Details:
07/20/2023
cx comolaint unit is keaking and gasket is torn.inspected unit anbd could confrim bellow gasket is torn.unit is stacked and will need a 2nd tech to remove dryer to make repair on washer.cx paid for service call.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Harrisburg, PA 17104
Cody H.
Job Details:
07/20/2023
"Was able to access unit and replace part per previous visit. Was able to defrost unit. Unit is cooling as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Washington, DC 20010
Samuel R.
Job Details:
07/20/2023
cx advised they have extended warrannty.told cx they will have to call warranty company to send cprrect info.
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US6DS00
Near Ashburn, VA 20148
Richard B.
Job Details:
07/20/2023
"CX complant. Cant use different burners , Inspected unit and found cooktop knobs for valves are either missing the metal insert or stem is cracked and dont grab the vave. Ordering 5 knobs. AIG contract , In stock upper marlboro. Further work needed. RB; ordrng 5 wpw10646805 (knobs)s"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Forest Hill, MD 21050
Neil H.
Job Details:
07/20/2023
no errors in history cx had time unit wash agitating with no water and wasn't spining clothes out and fill times where it will only fill for a couple mins. i recalb washer we tested unit cx said now water going in more and for longer and agitating strong now when it was agitating weak and slow unit spining strong also. unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Ashburn, VA 20148
Richard B.
Job Details:
07/20/2023
"CX complant. Washer leaksed and flodded laundry room . Inspected unit and found unit disconnected and empty. Checked drain pump area and drain pump reads all over the place as far as ohm loads. including OL . Checked drain pump voltage from control on drain and spin cycle and unit is getting 122 volts, Quoting CX price to change drain pump. CX paying 120 service call and will let us know, Not in stock. RB; ordrng 1 WPW10326459 (microcomputer 246.79) and 1 280187 (drain pump 182.03)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Jarrettsville, MD 21084
Neil H.
Job Details:
07/20/2023
replaced the cycling thermostat tested unit few times unit advancing and turning off properly now
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Andrew S.
Job Details:
07/20/2023
"Cx complaint is that the unit is not spinning the clothes out all the time, will intermittently have wet clothes at the end of cycles. upon arrival I found that the unit has no error codes. i then ran the diag test and found that it was able to finsih that cycle with no errors. I then ran a manual spin and found that the unit is vibrating during the spin. I tipped the unit back and found a yellowish residue on the gearcase body. I also found that the belt is slipping on the drive pulley and has black dust in the cover. I am ordering the gearcase and related parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11454734 (Gear case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Waldorf, MD 20601
Shane B.
Job Details:
07/20/2023
"cx complaint is the unit not making ice. water dispensor is still working. confirmed complaint. bin is empty. unit is set to 33/0. prob shows 33/-4. all thermistors pass, all fans are running. IM shows E2 error code. ran harvest cycle. IM did not move. IM has no ice in it. ran fill test. IM filled properly. unit will need a new IM. cx paid for all but labor. schedule when part is available. cx will owe 110 fof labor; ordrng 1 W11577195 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model LTE6234DQ2
Near Harrisburg, PA 17109
Cody H.
Job Details:
07/20/2023
"CX complains unit is not using cold water during cycle, only using hot. CX is without warranty and was quoted service call, 2nd technician, and labour starting rates. CX agreed and has paid service fee and 2nd technican fee. CX also complains unit dryer door does not stay latched. Ordering parts as pre I.D.s to be charged to the CX only if needed. CX will owe for parts and labor on return but has paid service fee and 2nd tech fee alread on card. Parts to pre i.d are water valve, door latch kit, and belt. CX EMAIL CONFIRMED.; ordrng 1 661570V (belt PRE I.D.) and 1 279570 (door latch kit PRE I.D.)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH949PAB
Near Lancaster, PA 17603
Justin L.
Job Details:
07/20/2023
Cx spouse unaware of appointment. Contacted other spouse and after discussing they decided on not needing service and canceled at the door
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
07/20/2023
"Installed new splutch , belt and shifter.. Tesrted unit . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lititz, PA 17543
Justin L.
Job Details:
07/20/2023
"Cx complaint loud noise. Was able to access unit and found black dust on the floor. Checked under the unit and found that the shield came off and belt grinding down on it causing noise. Replace belt with van stock, secured shield, leveled unit then calibrated and tested. Unit now operates as designed no further work needed; ordrng 1 W11239857 (BELT (JL VS)), used 1 W11239857 (BELT (JL VS)) from stock"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Yorktown, VA 23693
Justin W.
Job Details:
07/20/2023
replaced burners and knob. checked unit to find bake element open and control not sending voltage to element. ordering element and control to complete repair.; ordrng 1 W10779716 (bake element) and 1 W11100513 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48CXDBDB13
Near Lititz, PA 17543
Justin L.
Job Details:
07/20/2023
Cx complaint ice falling. Found that due to the door flap having a cube stuck it was causing the ice cubes to miss the bucket. Corrected and tested unit is now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near New Cumberland, PA 17070
Andrew S.
Job Details:
07/20/2023
Cx complaint is that the unit is not dispensing water or making ice. Upon arrival I found that the valve is activating when pressing the dispenser but no water is dispensing. I removed the filter and then found that the water is dispensing. I found that the housing has failed. I quoted the cx for the cost of the repair. Cx paid in full. i was thenable to access and replace the housing. I then tested the unit and it is now functuioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Bristow, VA 20136
Robert W.
Job Details:
07/20/2023
"Cx Complaint is the unit isnt heating. Inspected unit and found the unit isnt heating but is running. Pulled unit apart and found the element testing open, Replaced and tested unit is working properly."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
07/20/2023
"Installed new heating element , tested unit .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF05
Near Waldorf, MD 20601
Shane B.
Job Details:
07/20/2023
installed ordered parts. unit is now working as desinged.
We serviced a
MAYTAG WASHER
Model Mvwx655dw2
Near Georgetown, DE 19947
Michael E.
Job Details:
07/20/2023
"CX complaint: not agitating. Tested and verified complaint. F7E5 error code. I found the actuatro is not shifting. I replaced actuator, tested unit and it is now working properly. CX paid in full for service, labor, S&H and part. Job is complete; ordrng 1 W10913953 (actuator van stock), used 1 W10913953 (ACTUATOR van stock) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Waldorf, MD 20601
Shane B.
Job Details:
07/20/2023
cx complaint is the unit not washing. i checked for codes and found F4E3. cleared code and ran service cycle. unit filled but wash motor did not run. i found control is sending 118vac to wash motor. motor reads 7.8ohms. no damage to harness. unit will need a new wash motor. ordering part. schedule when part is available.; ordrng 1 W11613479 (motor pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Herndon, VA 20171
Richard B.
Job Details:
07/20/2023
"CX complant. Dispenser issues. Prior diagnosis found unit needs dispenser due to leaking rinse aid. Installed new dispenser and tested unit with outer door off . . No leaks , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Clinton, MD 20735
Shane B.
Job Details:
07/20/2023
"cx complait is frost in the FC section again. cx caught it early, frost was a small amount in the upper right of the FC section. door gasket is not sealing on the right top. took picture. door gasket has been adjusted before and issue keeps returning. both rails close fully but door sticks out further on the right side. ordering both rails and FC door. cx will call office when door is delivered.; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide) and 1 LW10858419 (dor-fip)"
We serviced a
WHIRLPOOL RANGE
Model KHMC1857BSS1
Near Camp Hill, PA 17011
Andrew S.
Job Details:
07/20/2023
Cx was told that there was an extended waranty on the unit. When I verified the MS and found that it was just on the door and liner the cx decided to cancel the call.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Manheim, PA 17545
Cody H.
Job Details:
07/20/2023
Was able to access unit and replace parts per previous visit. Tested and calibrated unit. Unit now works as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Staunton, VA 24401
Eric F.
Job Details:
07/20/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Taneytown, MD 21787
Sal R.
Job Details:
07/20/2023
"Per the previouse tech, i was able to access and replace the door gasket. Unit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Laurel, MD 20707
Julian H.
Job Details:
07/20/2023
CX complaint about top rack not staying in position inspected & found stop not in place causing top rack to slipped out adjusted stop also found that soap dispenser not opening remove door & found that spring was out of place (not cause by CX) all back together tested dispenser working & rack staying in position
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Arlington, VA 22203
Davonte
Job Details:
07/20/2023
refused service at the door
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Montpelier, VA 23192
Thomas B.
Job Details:
07/20/2023
Removed and replaced the compressor and drier filled with R600A tested for proper use unit now functions Normally informed cx to allow 24 hrs to reach optimal temperature
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Arlington, VA 22204
Davonte
Job Details:
07/20/2023
installed new control board and user interface
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBL01
Near Washington, DC 20011
Samuel R.
Job Details:
07/20/2023
cx complaint unit is not cooling.inspected unit ande could confirm cx complaint.checked compressor ohm out pins on compressor.pin and 1 and 2 10.4ohms.pins 2 and OL pins 1 and 3 OL. talked to seal system tech and advised evap and cpmpressor.W11459354 2 tribles WPW10507886 15 tribles; ordrng 1 W11459354 (evap) and 1 WPW10507886 (compressor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hyattsville, MD 20785
Leon
Job Details:
07/20/2023
"cx complaint washer not spinning or rinsing, inspected washer to recieve f8e1 error code 'no fill, long fill'. Hot water hose was not on all the way. Hot and cold water both mixed up, ordered parts inlet valve and control; ordrng 1 W11101906 (inlet valve) and 1 W11170317 (control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2351HEB
Near Catonsville, MD 21228
Robert L.
Job Details:
07/20/2023
"installed new filter head per previous, had to splice supply line to get thru liner, installed cx provided filter, flushed system and jumped icemaker, noleaks , tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Warrenton, VA 20187
Robert W.
Job Details:
07/20/2023
"Arr at Cx and part needed wasnt ordered, Ordering Door switch; ordrng 1 W11291142 (FC switch)"
We serviced a
JENNAIR RANGE
Model JJW8630DDS
Near Millersville, MD 21108
Alexander D.
Job Details:
07/20/2023
cx wants oven doors taken apart so she can clean in between glass. advised cx i have to charge 120 service call fee and 110 labor for each door. cx approved. took door apart and let cx clean glass. unit is now good. cx paid 340.00 for service call and labor with c/c.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Charlottesville, VA 22901
Eric F.
Job Details:
07/20/2023
"Confirmed cx complaint unit left control panel non responsive. Part has been replaced within last year, covered by parts warranty. Quoted cx on return labor, cx paid 120 diagnostic, going to try for labor concession.; ordrng 1 W11206166 (panl-cntrl)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Finksburg, MD 21048
Justin S.
Job Details:
07/20/2023
cabinet cut out not correct deminsions for spacer kit. called tech support and spoke with a rich. Technical Service Pointer #: W11639932 shows different part numbers and what i have is the old part numbers. tech said we need new part numbers and the correct size of cabinet. file number 7736908283; ordrng 1 W11312201 (trim) and 2 W10420960 (spacer)s and 1 W11394925 (hardware)
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Barboursville, VA 22923
Eric F.
Job Details:
07/20/2023
"Confirmed cx complaint unit not washing properly. Found valves restricted again. Both hot and cold lines are full of gravel and other debris. Plumbing situation in home must be addressed before unit will work properly. Cx is stating that unit is turning on by itself as well, could not replicate but ordering control and re-ordering valves. Cx must provide proof that a filter has been put on her system before we return.; ordrng 1 W10581552 (cntrl-elec) and 1 W11168740 (valve) and 1 W11220205 (valve) and 1 look"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Salem, VA 24153
Kyle A.
Job Details:
07/20/2023
Cx complaint of unit not operating. Did confirm drain pump connector not fully seated. Reseated and unit drains as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near York, PA 17406
Drew B.
Job Details:
07/20/2023
cx complaint that unit is making loud screech noise when mivning from rinse to spin and couldnt duplicate noise but soudn of what cx is ferenecing is the motor belt screeching. ordering the following parts.; ordrng 1 W11497303 (motor 5@trb) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL DRYER
Model WED5830SW0
Near Beaverdam, VA 23015
Thomas B.
Job Details:
07/20/2023
Found blown high limit fuse removed and replaced tested for proper use unit now functions Normally. Qouted 288.82 for repair cx paid by CC in full
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near East Petersburg, PA 17520
Drew B.
Job Details:
07/20/2023
cx complaint that unit is not staying put when pushing the sliding shelf back in the shelf keep sliding out.. the unit is leveled and now staying backwards. inside 30 days and spoke to MR and if leveled we wanted to try W11549360 and call to reschd cx doesnt want to level again or rasie up legs i recommeneded trying.; ordrng 1 W11549360 (shelf crisper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Washington, DC 20012
Samuel R.
Job Details:
07/20/2023
replaced parts and unit is now good.leveled ice maker
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Mount Joy, PA 17552
Drew B.
Job Details:
07/20/2023
replaced console now checks good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Staunton, VA 24401
Eric F.
Job Details:
07/20/2023
"Confirmed cx complaint UI non respsonsive. Lights light dimly on UI, non responsive to touch controls. There is a service pointer for electrical issues pertaining to potential issues with capacitor and motor. Ordering parts listed in service pointer + ACU/UI.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11626074 (acu) and 1 W11626077 (hmi)"
We serviced a
WHIRLPOOL UNKNOWN
Model WFG520S0FS0
Near Mount Joy, PA 17552
Drew B.
Job Details:
07/20/2023
cx complaint that unit is clicking but not igniting... i was able to temp mopve the rod closer to the burner but does look very worn ignter being 7 years old and inconsistent igntion. ordering WP9758079 an call once approved in stock 50@tribles; ordrng 1 WP9758079 (ignter 50@trbs)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hopewell, VA 23860
Chris B.
Job Details:
07/20/2023
cx comp unit viberate found fool unlevel level as musas can and tested unit working as desghened