Service History 366 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/11/2023

"cx stated unit is working, tried to cancel appt .."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/11/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Centreville, VA 20120

Richard B.

Job Details: 07/11/2023

"CX complant. Fresh food not as cold as it should be. Inspected unit and found fresh food drip tray warped and evap iced over, Will need drip tray , and evap fan with thermisters . Not in stock, Please put on cancelation list. If parts come available sooner. CX owes 110 labor on return. RB; ordrng 1 W11457241 (drip tray 77.34) and 1 W11087438 (evap fan 126.87)"

We serviced a

MAYTAG DISHWASHER

Model MDB5969SDM2

Near Bowie, MD 20720

Leon

Job Details: 07/11/2023

cx complaint was dishes wasnt clean in DW confirmed issue tested the unit seen the pressure was strong at all cx would need a new motor cx said he would call back if he wants it done; ordrng 1 WPW10591570 (pump&motor)

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Bethesda, MD 20816

Brian F.

Job Details: 07/11/2023

"Cx states door not sealing. Installed hinges and gasket, tested with 350* bake. Oven preheat quickly, held heat, did not notice any heat escaping from around door. Unit is now working properly."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Haymarket, VA 20169

Richard B.

Job Details: 07/11/2023

"CX complant. Valve sticking. Prior diagosis found unit needs manifold , Installed and tested for leaks, Working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Hanover, PA 17331

Sal R.

Job Details: 07/11/2023

"CX complaint is that the unit is beeping and she fpound water on the floor. I found that CX has a suds issue. CX informed me that during pre wash/rinse at the sink, Dawn dish soap is sometines used. I edjucated CX on suds and how to run clean cycles with white vinager to removethen and propper cleaning and maintnace of the unit. I also found that per Technical Service Pointer the heating element will need to be replaced. I am ordering 1 Heating Element (W11537778) and have set a return date for 7/13/23. Unit is OOW, but all charges are cover under Special Project. Returning tech is to also show CX the float tray and edjucated CX on how the float works.; ordrng 1 W11537778 (heating element) and 1 TechnicalServicePointer#:( Special Project.)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Annandale, VA 22003

Davonte

Job Details: 07/11/2023

"installed new ui control and capacitor, unit still not starting. after further inspecting i got an ol on the drain pump connection. drain pump ohmed out at 19.2 ohms. lower harness on specail order; ordrng 1 W11643701 (lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Newport News, VA 23601

Lucas R.

Job Details: 07/11/2023

"cx complaint unit not making ice, checked unit found temps at fc -3, fc thermistor 15k ohms p5 1-2, rc 33, rc thermistor 8k ohms p5 2-3, icebox 35 ice box thermistor 9k ohms, p7, 1-2 all loads passed in diagnostics, no icemaker error codes, low pressure -5, called techline spoke with nate while checking airflow through ice duct, evap fan failed, replaced evap fan, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Rockville, MD 20850

Julian H.

Job Details: 07/11/2023

replaced parts optimized sensor to suction line MUST WAIT 24 HRS FOR UNIT TO COOL DOWN TO PROPER TEMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Mount Joy, PA 17552

Justin L.

Job Details: 07/11/2023

Cx complaint unit unlevel and making noise. Was able to access unit and cx stated he found the leg laying there stripped. Also states the unit makes noise but found that the noise is refrigerant passing through the system. Due to leg not being coverd under the warranty contacted tradecare but tradecare said cx is responsible. Quoted cx but cx declined. No further work needed.

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Wilmington, DE 19805

Taylor F.

Job Details: 07/11/2023

"Cx complaint is unit not washing properly. Tested inspected and verifed complaint. Found the sump to be defective as well as the feed tube. Also found the upper rack to be defective as well as the adjuster kits. Followed SP for adjusters. Ordering adjusters, clips, feed tube, sump and upper rack. Cannot rescheudle at this time.; ordrng 1 W10861745 (tube-feed) and 1 W10728863 (dishrack) and 2 WPW10546503 (adjuster)s and 1 WPW10588164 (housing) and 1 WPW10588165 (housing) and 2 WPW10195839 (dishrack adjuster)s and 2 WPW10195840 (positioner)s and 2 WPW10250162 (cover)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 07/11/2023

"fzr 64, ff 44... customer stated that the unit wasnt cooling. verified issue fnd temps warmer than set.. unit will need the compressor and parts..; ordrng 1 w11592010 (compressor) and 1 w11548259 (condenser) and 1 w11575001 (3 way valve) and 3 3callcount (3 call count)s"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Abingdon, MD 21009

Neil H.

Job Details: 07/11/2023

CX COMPLAINT UNIT NOT RUNNING/STARTING FOUND F2E1 KEPT COMING UP REPLACED THE CONSOLE THEN F5E2 I THEN REPLACED THE LATCH RECALB WASHER WORKING AND TESTED GOOD.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Stephens City, VA 22655

Daniel J.

Job Details: 07/11/2023

temps not changing removed panel checked connections held down lock was ablel to lock and unlock screen tested temps was able to change temps was at 0 and 40 f changed to 2 and 37 f

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Sterling, VA 20164

Jason A.

Job Details: 07/11/2023

CX complaint FRIDGE not cooling. Water drain issue in RC. Arrived at address & found unit in garage unplugged. Previous tech stated unit pulls almost 3A. Pulled RC evap cover to confirm grommet is pinched jammed close. Plug unit to killawatt & started compressor test 5 - 1 100%. over 10X while working on drain issue. Compressor starts up everytime. AVG 2 to 2.5A which for an R600 system is good. Cut out blocked grommet & drain. Install new grommet & used silicone sealant around gaps. Test good drain - have 3 vidoes water drains completely. Called office to schedule datalogger > JJ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 07/11/2023

Cx complained the unit did not cool. Inspected the unit and found that the heater wire was coming undone. Unit needs new heater w/harness; ordrng 1 W11650660 (heater)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Virginia Beach, VA 23456

Branden R.

Job Details: 07/11/2023

came out and disassembled unit to replace all parts on unit for repair . tested and everything is now running as designed . cx agreed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 07/11/2023

"CX Complaint is the unit is making noise. Inspected unit and found the RC damper is making a ton of noise when open and closing, also found water not dispensing properly filter housing not allowing water to flow properly. Ordering Damper and filter housing.; ordrng 1 WPW10479155 (Damper) and 1 W11482384 (Filter housing)"

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Chesapeake, VA 23325

Carl A.

Job Details: 07/11/2023

"cx complaint of unit stopping after 5 min , checked uint for error codes found the following error codes F0E7,F3E1,tested unit in both test mode and under normale and quick wash cycle and was unable to duplicated problem at this time made sure to cleared pressure hose of suds and tested unit again"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Falls Church, VA 22041

Davonte

Job Details: 07/11/2023

cx complained unit had ice behindn the drawers in rc. confirmed cx complaint. there was frost build up on the front of the rc evap cover.. defrosted frost and ice build up. cx also stated that they hasve defrosdted unit multiple times and ice continues to come back. will be ordering wire harness(thermistor) and evap fan.; ordrng 1 WPW10277799 (wire harness) and 1 W10633627 (evap fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hagerstown, MD 21742

Bernard M.

Job Details: 07/11/2023

"Cx complaint ther's no cool in RC. When arrived unit was unplpugged. Found in the FC that the evap had frosted over, with unit unplugged, it melted and found water below the drawer. Accessed harness and found no continuity at thermistor. Unit will remain unplugged until after repair to prevent frosting over. Ordering parts, once available contact cx to reschedule; ordrng 1 W11558182 (control) and 1 W11650662 (heater) and 1 WPW10384183 (thermistor.)"

We serviced a

MAYTAG WASHER

Model LAT8600AAW

Near Silver Spring, MD 20901

Sherwood

Job Details: 07/11/2023

"cx complaint l,eaking. arrived installed tested for leaks collected 120 for labor reppair complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Pasadena, MD 21122

Alexander D.

Job Details: 07/11/2023

"cx said she ran unit twice since last visit and unit didnt leak. replaced tub ring anyway so unit will have updated one. tested unit, still no leaks. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Rockville, MD 20850

Julian H.

Job Details: 07/11/2023

CX complaint about unit not heating up enough using it on high timed dry cleaned duct already checked temp on the back getting only to 130* issue with control board & heater housing deformed filter not going all the way in need parts; ordrng 1 W10906551 (moisture sensor kit) and 1 W11537223 (control elec)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 07/11/2023

"replaced parts, calibrated and tested, no faults after test cycle, left old parts with cx. unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rockville, MD 20850

Julian H.

Job Details: 07/11/2023

"CX complaint abot unit leaking found pin holes from drain hose (not cause by CX) replaced with VS & working; ordrng 1 W11244231 (hose for restock JH VS), used 1 W11244231 (HOSE for restock JH VS) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Rockville, MD 20851

Roberto I.

Job Details: 07/11/2023

"Cx complaint noise and burning smell during cooking.Tested unit, confirmed loud noise from high voltage circuit. Removed control panel and grid, found unit full of oil inside and melted diode with signs of burning fire all around. Capacitor ok (1.05nF). Replaced diode, but the unit made the same noise and the filter board fuse blown. Quoted repair $586.63 with $125 labor for diode W11256462, transformer W10836753, magnetron WPW10693025 and W10138793 fuse replacement. Cx declined. Called Whirlpool Safety and documented everything; ordrng 1 W11256462 (diode) and 1 W10836753 (transformer) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Millersville, MD 21108

Alexander D.

Job Details: 07/11/2023

"cx complaint unit leaking, small puddle under right side of door. cx said it doesnt leak on quickwash. inspected unit and verified complaint. ran 2 test cycles and no leaks. took door apart, doesnt appear vent is leaking. ran normal wash cycle until it drained, no leaks. noticed alot of dried detergent at bottom of inner door and on crossbar and can see where it spilled over, pic saved. found cx using non-he detergent. advised cx to switch detergents to one that is he. ran cycle with vegetable oil to clear out any remaining suds. advised cx to monitor and call back if issue persists"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW1

Near Burke, VA 22015

Demonte S.

Job Details: 07/11/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F1E1 = Ccu failure & F6E0 Motor Control Failure. Cleared both codes in the Service Diagnostics. I then tried to start a Service Test on the unit. Both Codes popped back up. Unit will need the Ccu Control Board = W10427967 & Motor Control Board = Wpw10374126. Cx stated they will buy another unit. Cx paid for the Service Call Only by Card. If the cx calls back order both parts and don't go without parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Wilmington, DE 19808

Taylor F.

Job Details: 07/11/2023

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be defective. Replaced IM from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

JENN-AIR OVEN

Model JJW2827IL01

Near Fairfax, VA 22032

Simon

Job Details: 07/11/2023

"CX complaints oven error code F9 E0 .inspected unit. top and lower oven preheated mode 350F TEMPRATURE GOOD .unit teted DIAG mode found more than couple error code.F6 e9,f1e1,f3e1,f9e0.cleared error code .oredered appilances manager board.SZ; ordrng 1 W11448962 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Falls Church, VA 22046

Davonte

Job Details: 07/11/2023

"cx complained ice maker has stopped working and having made ice in over two years. unplugged icemaker from harness, the plugged it back in . checked ice maker for voltage and got 120. tried to jump start icemaker and still didnt work. cx needs new icemaker. icemaker is on special order. cx paid in full; ordrng 1 W10884390 (ice maker) and 1 W11285509 (arm shut off) and 1 W10886932 (harness wire icemaker) and 1 WPW10289690 (cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Crofton, MD 21114

Shane B.

Job Details: 07/11/2023

installed gasket. heated and adjusted gasket ot make sure it seals. unit is working as designed.

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Odenton, MD 21113

Israel R.

Job Details: 07/11/2023

Installed new control and temp sensor. Ran test and found lowest temp is 335 and high 366 first cycle. Second cycle 334 low and high 366. Third cycle 334 highest 365. Averaging 350. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Millsboro, DE 19966

Frederick R.

Job Details: 07/11/2023

CX complaintis WM will not fill. Inspected/tested and found unit working properly. This was a use and care visit. CX has no owners manual and didnrt know that they had to press start twice on this unit to get it to wor. Working as designed. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Millsboro, DE 19966

Frederick R.

Job Details: 07/11/2023

"CX complaint is frost inside of unit. Inspected and found freezer foor is warped on the top right and bows inward. This is allowing warm air into cavity causing frost. Ordering door, gasket, left hinge and nameplate. returning tech see sticky note. Cannot reschedule at this time due to direct shipment of door; ordrng 1 W11178521 (nameplate) and 1 W11501317 (gasket) and 1 W10746789 (dor-fmd) and 1 WP2314293 (thimble) and 1 WPW10520304 (plug) and 1 WP2261963 (hinge-door)"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Sterling, VA 20164

Jason A.

Job Details: 07/11/2023

"CX complaint DRYER runs very hot & doesnt shut off on sensor dry. WET LED is displayed after start & sense checked. Does NOT change from wet with empty drum. Check resistance open at J13-1 to 2, Replaced control, main harness, temperature sw & moisture sensor WPW10298258. Measured drum temps & now temperature between LOW & HIGH is changing. But WET LED still does not update. Ran onNORMAL & delicate cycles for over 15minutes Called techline ADVISED CX unit is going to product review > JJ; ordrng 1 WPW10298258 (Moisture sensor harness, JJ/VS)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Fairfax, VA 22030

Simon

Job Details: 07/11/2023

CX complaints refrigrator not cooling .inspected unit .compressor too hot .no leak refrigrant.low temprature both sections .ordered compressor drier and start device CX PAID SERVCE CALL .NEED SEAL SYSTEM TECH.SZ; ordrng 1 W10309988 (compressor+drier+start device)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 07/11/2023

"cx complaint wet clothes at end of cycle. checked unit, come to find defective gearcase, shaft spins freely by hand. ordering all parts needed to complete repair.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Arlington, VA 22203

Demonte S.

Job Details: 07/11/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Compressor to the unit. Found that the compressor is buzzing then the Overload would trip then click. Compressor is locked up. Installed the Compressor, Couplers and Access Valve. Pulled a Vacuum on the unit. No leaks. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Access Valve DS / Vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Norfolk, VA 23502

Carl A.

Job Details: 07/11/2023

replaced tub and gear case tested and calibrated unit works as designed

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Chevy Chase, MD 20815

Sherwood

Job Details: 07/11/2023

"cx complaint unable to open. i narrived today and i did confirm lid was lock and unit would not power on. voltage is correctly. remove top and notice control was burnt ui harness wire as well. called MR he advised me that these board can burn out sometimes due to the drain pump. so i tested drain pump and ohms reading was 1.1. gave cx quote for control console and drain pump., he will call if nhe wants to continue with repair."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 07/11/2023

the unit has been functional since last service. the unit began to cool once the pantry ui had been unplugged.. the customer doesnt want to repair the panty drawer and ui.. unit cks ok..

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near ,

Ken M.

Job Details: 07/11/2023

"Customer stated that water pressure from the dispenser had dropped between the last visit and today. Ice maker replaced and water flow tested. Found water pressure decrease is before the filter head. Customer has custom supports under the unit, unable to pull the unit out to test pressure or inspect supply line. Scheduled follow up appointment for the 18th to give the customer time to have the supports removed so the unit can be rolled out. Pre-id inlet valve. Ice maker turned off until pressue issue can be determined and resolved.; ordrng 1 W11482025 (inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Fairfax, VA 22030

Simon

Job Details: 07/11/2023

CX complaints DW not working no power .inspected unit no power at all replaced control board .unit tested .unit works as designed.SZ

We serviced a

WHIRLPOOL HOOD

Model WV175UC6DS5

Near Washington, DC 20009

Samuel R.

Job Details: 07/11/2023

went to change control and found wires to each switch were diffrent and old control has two diffrent connections re ordering part W11035084 special order; ordrng 1 W11035084 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Brambleton, VA 20148

Ezra M.

Job Details: 07/11/2023

"replaced control per previous techs notes, started diag cycle. cycle cancelled unit flashing error f7e2. wash motor failure. ordering; ordrng 1 W11460946 (pump & motor) and 1 W11391581 (wire harness, main)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBBL02

Near Hagerstown, MD 21742

Bernard M.

Job Details: 07/11/2023

"Cx complaint unit leaks and the RC section isn't cooling properly. Ran test 3 and found the damper opens but very little air is coming through air tower. Removed pantry drawer and found the evap frosted over with drain warped. Evap will need to be defrosted. Fc section cools as designed. Ordering thermistor harness and drain pan, once parts are available, contact cx to reschedule. Cx paid $441.39 for full repair.; ordrng 1 WPW10277799 (harness) and 1 W11457241 (drain pan)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near North Potomac, MD 20878

Julian H.

Job Details: 07/11/2023

"CX complaint about unit not rotating found a broken belt found pulley wored out replaced parts from preid & VS working properly CX PIF THRU APP; ordrng 1 WP691366 (pulley-idr for restock JH vs), used 1 WP691366 (IDLER for restock Jh vs) from stock"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Bethesda, MD 20816

Sherwood

Job Details: 07/11/2023

cx complaint clothes are not drying completely. arrived and i couldnt duplicate issue. did test on moisture sensors and they are working correctly. called TL he advised using high heated on certain materials he washing. i also raised the front legs so clothes would hit mositure sensor better because for this unit its in the back. vent was clear and air flow was good. advised cx to monitor after making adjustments.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, VA 20148

Ricky E.

Job Details: 07/11/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Smithsburg, MD 21783

Bernard M.

Job Details: 07/11/2023

"Cx complaint leaking water from under freezer. Inspected freezer and found ice build up along the bottom below drawer. Removed drawers and evap cover and found the drain clogged under evap. Removed ice and steamed out drain tube, poured hot water through drain and it went through into drain pan. Drain is unclogged, cx paid $240 for service and labor. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Washington, DC 20011

Sherwood

Job Details: 07/11/2023

cx complaint both side not cooling. arrived today and installed part. repair complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Alexandria, VA 22302

Lloyd B.

Job Details: 07/11/2023

CX complained of no lights. Inspected the unit and found that there needs to be newly updated led's Installed new led's and there are now all brighter lights. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bowie, MD 20720

Leon

Job Details: 07/11/2023

CX complaint was unit was freezing drinks confirmed the issue tested thermister from control and got the right temp of 38D checked damper door to check to see if it was opening and closing which it was.. told cx placment of drinks at the top could be the reason for them freezing cx said he would move around drinks and see if that fixes the issue

We serviced a

KITCHENAID FREEZER

Model kssp48qms01

Near Bethesda, MD 20816

Brian F.

Job Details: 07/11/2023

"Cx states frost buildup in FC, FC door not closing fully, inspected and confirmed. Found FC door shelf not installed fully, gasket not sealing top right corner. Cleared frost from FC, reinstalled shelf, adjusted gasket with heat gun, tested, door now closes and seals properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Bethesda, MD 20816

Brian F.

Job Details: 07/11/2023

"Cx states condensation on RC door, inspected and confirmed condensation on flipper mullion. Found bottom left corner of left RC door gasket not sealing, both gaskets splitting, gaskets installed by us in January. Reordering RC door gaskets.; ordrng 2 W10830046 (gasket-fip reorder)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rockville, MD 20853

Roberto I.

Job Details: 07/11/2023

"CX complaint no cool.Found unit not defrosting. Forced defrost, confirmed 120V suplied from control board to heater (P2-7 P1-2). Unable to get steady resistance reading on heater, possible bad connection. Ordering heater W11650662 and thermistor just in case WPW10384183.; ordrng 1 W11650662 (defrost heater) and 1 WPW10384183 (defrost thermistor)"

We serviced a

MAYTAG DRYER

Model NED4655EW1

Near Gloucester, VA 23061

Justin W.

Job Details: 07/11/2023

"cx complaint no heat checked unit to find tco open. replaced and tested unit working as designed. followed cx to bank for payment cx PIF advised cx to have vents addressed. vents are too long. unit working as designed; ordrng 1 279816 (tco jw vs), used 1 279816 (tco jw vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Alexandria, VA 22302

Lloyd B.

Job Details: 07/11/2023

"Cx complained the unit did not cool. Inspected the unit and found that the control version is correct at 7.0.0. Removed ice, made sure unit could drain and installed new evap cover. Set unit to factory settings. The water line in the rear is leaking but cx will get a plumber to fix. Turned water off. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Alexandria, VA 22301

Lloyd B.

Job Details: 07/11/2023

"028 is the door code. Cx complained the unit trips the breaker. Inspected the unit and found no broken wires under or behind the console. Plugged the unit to a different oulet and it powers on, runs diagnostics with no errors or breaker tripping. Cx will call electrician. Job complete"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Fredericksburg, VA 22406

Robert W.

Job Details: 07/11/2023

Replaced holder buld and interlock unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Falls Church, VA 22041

Demonte S.

Job Details: 07/11/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Door isn't closing properly. Checked the Door Seal. Door Seal isn't sealing. I then removed both Doors. Installed a Door Chim / Washer on the lower Hinge. Door raised with Washer / Chim. Installed Silicone to the Liner around the Door Liner because there was gap's. Heated the Door with Heat Gun. Door is now sealed. Unit is working as Designed. ( Any questions please check Sd Pictures. ) ; used 2 WP489467 ( Whirlpool Refrigerator Plastic Washer DS / Vs) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/11/2023

"Removed compressor and condensor , reinstalled new ss components .. vac unit down and refilled w/ 4.5oz134a.. pressures indicating unit should cool properly .. installed new pex line w/ regulator and found wire from ui preventing water pad from retracting back out when engaging.. when charging unit and step 4 on test 4 enagaed you could hear fan hitting ice.. on previous visit the cx stated shes had this cooling issue for at least 3weeks +.. i did verify units compressor not pulling correct watts and didnt see any frost on rc cover or fan hitting.. on this visit i found evap cover w/ frost on it.. last time on test 128, i seen 8.0.0.. but im wondering if ui is showing 6 but display may be fauly and showing the 8 ..( led in board may be coming on making it a 8, like when showing partially .; ordrng 1 W11395558 (rc evap cover) and 1 W11330486 (fc door ui)"

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLSS7

Near Chantilly, VA 20152

Richard B.

Job Details: 07/11/2023

"CX complant. Dishwasher blinking . Inspected unit and two dashes in display indicating a switch issue. Led above keys blinking indicating a console or UI issue. shorted circuits on control , Also found door seal is too wrinkled to reattach . Quoting CX price to try and repair with UI , Console , seal and door latch as control board is no longer available. CX paying the 120 service call only.Job completed, RB; ordrng 1 WP8531262 (UI control 216.85) and 1 WP8531267 (console 148.48) and 1 8193830 (latch 110.21) and 1 8528874 (Control NLA) and 1 W11196317 (seal 94.19)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Wilmington, DE 19808

Taylor F.

Job Details: 07/11/2023

Cx complaint is unit not cooling. Replaced compressor drier and coupler from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near South Mills, NC 27976

Austin D.

Job Details: 07/11/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and added r134a to the system. unit is holding at 3 for low side pressure. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Catlett, VA 20119

Robert W.

Job Details: 07/11/2023

"CX Complaint is the unti isnt working properly making noise. Inspected unti and found error for locked rotor off balance, tested unit and found the unit making noise, Found the gearcase has failed and gearoil has leaked out. Unit will need gearcase stator and clutch; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch)"

We serviced a

JENNAIR MICROWAVE

Model jmw3430wp02

Near Fairfax, VA 22031

Christian C.

Job Details: 07/11/2023

Cx complaint unit console does not work. Inspected unit and console stuck on jennair startup screen. No buttons work. Power cycled and reseated connections and unit now gets to main menu. Unit is heatin up. Cx paid for service call.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Oakton, VA 22124

Simon

Job Details: 07/11/2023

CX complaints wall oven no power no start.inspected unit got VOLTANGE .but micro wave only have light .unit not starting .appliance manager not responding .ordered appliance manager and power board supply.SZ; ordrng 1 W11448961 (appliance manager) and 1 WPW10260060 (power board supply)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gainesville, VA 20155

Richard B.

Job Details: 07/11/2023

"CX complant. Dishwasher not working. Inspected unit and found float switch disconnected, Found clip for switch broken. Found terminal cover bolt missing , Found two screws for terminal block missing , Found drain hose cracked and leaking. Found toe kick missing as well as toe kick screws. . All parts not in stock, Further work needed. RB; ordrng 1 W11573809 (terminal block) and 1 W11545764 (float switch) and 1 W11551233 (hose) and 1 W11414944 (hose) and 1 WPW10277003 (screw) and 2 W11551775 (screw)s and 1 W11579528 (toe panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Oakton, VA 22124

Simon

Job Details: 07/11/2023

CX complaints washer unbalanced .inspected unit unit makes a lot of noise during high speed .replaced suspension.unit good to go.SZ

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Washington, DC 20016

Samuel R.

Job Details: 07/11/2023

cx complaijt unit is leaking.inspected unit and could confirm.further inspection i found water comoing out hot water hose.found water line to hot valve to be bad.advised cx they need new water lines to washer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Mount Joy, PA 17552

Justin L.

Job Details: 07/11/2023

Cx complaint unit unlevel and making noise. Was able to access unit and cx stated he opened the door of unit and it fell forward and he found the leg laying there stripped. Also states the unit makes noise but found that the noise is refrigerant passing through the system. Due to leg not being coverd under the warranty contacted tradecare but tradecare said cx is responsible. Quoted cx but cx declined. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Portsmouth, VA 23701

Zachery R.

Job Details: 07/11/2023

"cx complaint no cool, checked unit. come to find frost build on evap, accessed evap, come to find defective bi-metal. bi metal reading open. cleared frost build with steamer. advised cx to monitor unit and they will be contacted for return visit.; ordrng 1 W11291133 (harness) and 1 W11035841 (control)"

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Portsmouth, VA 23702

Zachery R.

Job Details: 07/11/2023

"replaced control, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MLE2000AYW

Near Falls Church, VA 22041

Demonte S.

Job Details: 07/11/2023

Inspected the unit. Found that the cx is saying that the Washer timer will not move / lower water in the Tub Section / Inner Light is not working inside of the Washer. Checked all cycles of the Washer Timer. Washer Timer is moving on all cycles. Timer could of stalled for the cx one time. Checked the Water Level. Water is Dispensing on Hot & Cold Water. Checked the Tub after it filled. Water is at the correct hight. I then checked the light bulb. Bulb has blew. Cx then stated that the Fabric Softener was not flushing out. Checked the Fabric Softener and it was clogged. Removed the clog. Cx paid for the Service Call Only by Card. Cx wants to think about the repair for the Timer = WP22002452. If the cx calls back order the Timer. Don't go without parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Chester, VA 23836

Chris B.

Job Details: 07/11/2023

replaced control etsted unit wroking as desighned

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/11/2023

"cx complaint of fabric sofner not dispencing,checked unit to find no error codes at this time,tested ran unit to find cold water valve to have an internal blockage causeing a low flow water,replaced water valves tested and calibrated unit works as designed"

We serviced a

JENNAIR DISHWASHER

Model JDB9800CWP2

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/11/2023

Cx complaint unit is not working properly inspected unit removed and replaced the water valve assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Edgewood, MD 21040

Neil H.

Job Details: 07/11/2023

"ATTEMPTED TO GET GEARCASE OUT WON'T RELEASE FROM SPIN BASKET AND OUTTER TUB THE TUB/BASKET/OUTTER TUB NEED TO BE REMOVED ALL TOGETHER AND WILL BE LARGE AND HEAVY; ordrng 1 W10371566 (Whirlpool Washer Outer Tub) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11217817 (suspension), used 2 (2TECH) from stock"

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Kearneysville, WV 25430

Ken M.

Job Details: 07/11/2023

Control replaced and tested. Unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Alexandria, VA 22314

Lloyd B.

Job Details: 07/11/2023

Cx complained the unit did not dry. Inspected the unit and found that there is an error code of F7E1 for no heat and the heater did not come on in diagnostics. Installed new element and tested and it now turns on and will dry. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Alexandria, VA 22307

Lloyd B.

Job Details: 07/11/2023

"Cx complained the unit did not operate correctly Installed new water valve and control and observed, the unit ddi not fill on its own or act erratic as it did before when the water was on and unit was plugged in sitting idly. Tested in diagostics and the unit passed each test except when going to spin, made a humming noise and canceled the test but, the unit spins in a drain and spin. 2 error codes for motor but the motor test in range at the control and at the motor f1e2 f7e6. Explained all to tech support and they say to replace the harness; ordrng 1 W11095106 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Alexandria, VA 22306

Lloyd B.

Job Details: 07/11/2023

Cx complained the unit did not drain. Inspected the unit and found it dripping from the bellow. Unit needs new water valve. Installed bellow; ordrng 1 W10599356 (water valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Elizabethtown, PA 17022

Justin L.

Job Details: 07/11/2023

Cx complaint of left side door closure issues and frost in freezer. Was able to access unit and found freezer door warped causing gasket to dislodge and warm air to enter then freeze. Was able to clear ice but will need door. Found that the mullion springs are failing and door is catching causing wear on the cam and stop on the left side rc door. Ordering all parts needed for repair and once approved door will ship to cx who will contact us for return; ordrng 1 W10815700 (black stainless fc door) and 1 W11256383 (black mulllion) and 1 W10708583 (stop braket) and 1 W11163783 (left cam)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Aldie, VA 20105

Ezra M.

Job Details: 07/11/2023

"dryer not completing cycles, saying close door. found front panel warped, preventing door from closing properly. advised cust will need pop on return.; ordrng 1 W11402947 (front panel)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Aldie, VA 20105

Ezra M.

Job Details: 07/11/2023

"found normal cold valve not operating, faucet cold working normally. replaced valves, tested all 4 valves, working properly. recalibrated unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Alexandria, VA 22303

Lloyd B.

Job Details: 07/11/2023

Cx complained of no lights. Installed new light switch and there is now light. Cx says they did not recieve a control and just was concerned with the light and no other issues. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES1

Near Springdale, MD 20774

Leon

Job Details: 07/11/2023

cx complaint was unit wasnt heating confirmed issue seen the bake element defective replaced the part tested unit everything worked as it should

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Bowie, MD 20721

Leon

Job Details: 07/11/2023

replaced FL RC GASKET HEATED GASKET TO FIT BETTER

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Bowie, MD 20721

Leon

Job Details: 07/11/2023

cx cfomplaint was unit didnt cut on confirmed issue seen that the unit was getting 120v then going into control was getting 120v but leaving out the control i got 0 replaced control green lightwasb on and i was getting volts coming out to ui but ui didnt cut back on removed all the water from unit then seen how many ohmes i was getting from the drain pump i was gettin 20ohms ordering new ui; ordrng 1 W11478525 (ui)

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ16

Near Glenarden, MD 20774

Leon

Job Details: 07/11/2023

CX complaint was unit had a dent in fc door and loud nosies confirmed issue ordering new fc door and gasket for unit and seen the sound was coming from the compressor did amp draw everything looked good and the killowatt test everuything was good checkked around the compressor to see if anything was loose or broken heard the sound again but it was coming from FC fan took it out put it back and sound went away ordering it just in case it comes back; ordrng 1 W11435342 (FC DOOR) and 1 WPW10714545 (gasket-fip) and 1 W11661931 (evap fan)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stephens City, VA 22655

Daniel J.

Job Details: 07/11/2023

complaint loud during spin or at the end of spin cycle back panel seems wrapped when help normal but loud if not held checked level fill with normal load of laundry tested ordering back panel and suspension rods; ordrng 1 W11486091 (panel) and 1 W11611669 (absorber) and 1 W11130362 (suspension rods)

We serviced a

WHIRLPOOL DRYER

Model WED96HEAC1

Near Oakton, VA 22124

Christian C.

Job Details: 07/11/2023

Cx complaint unit is not working. Inspected unit ran unit on timed dry unit clicked and did nothing. Tested tco reading closed. Tested motor reading open. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBBR306ESS01

Near Vienna, VA 22180

Christian C.

Job Details: 07/11/2023

Installed shims. Drawers are sliding normally. Unit is working as designed.

We serviced a

JENN-AIR OVEN

Model JJW2430DP03

Near Bethesda, MD 20817

Brian F.

Job Details: 07/11/2023

"Cx states unit giving stuck key error, tested and confirmed. Removed new control panel from packaging, new panel deformed on right side. Reordering control panel, cx requesting part be shipped to our warehouse.; ordrng 1 W11236887 (control panel)"

We serviced a

MAYTAG RANGE

Model MGR8800DS0

Near ,

Israel R.

Job Details: 07/11/2023

Customer complaint unit control panel is not working the numbers are not resposive. I tested the unit and all the numenr are not working. Unit needs new membrane. No in stock. Ordering membrane. Call customer when part is available.; ordrng 1 W10655875 (swtch-memb)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Norfolk, VA 23518

Carl A.

Job Details: 07/11/2023

"cx complaint of unit making noise and baouncing all around,checkedu nit to find the following error codes FOE9,F0E5,F0E3,F0E7,unit is going to need contorl board and gear case as unit is leaking oil and has play in wash plate ordeirng parts needed for repairs; ordrng 1 W11419171 (Control Board) and 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (slider)"

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