Service History 366 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM

Near Potomac, MD 20854

Julian H.

Job Details: 07/21/2023

installed parts optimized sensor to suction line MUST WAIT 24 HRS TO COOL DOWN

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Towson, MD 21204

Justin S.

Job Details: 07/21/2023

replaced the belt shield screws actuator and cap. ran the diagnostic and the unit is now good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Bernard M.

Job Details: 07/21/2023

"Replaced strike, ran test, test completed without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/21/2023

"Cx complaint is control unresponsive. Tested inspected and verifed complaint. Found the temps set to 4 and 7. Could not change temps, could not reprogram control and resetting power didnt change anything. Replaced the control from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Potomac, MD 20854

Julian H.

Job Details: 07/21/2023

CX complaint about unit dispensing water on its own tried to select ui options & not responding reset power work for about 30 sec then stopped thought it was ui replaced with preid resume power same issue water dispensing on its own remove preid parts went to ui & found that water pad is failing & causing ui to act up disconnected water pad on meantime CX PIF W CHECK; ordrng 1 WPW10346924 (pad)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Stafford, VA 22554

Tanner B.

Job Details: 07/20/2023

cx had thor refridgerator that needed service. we dont service that brand

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Shermans Dale, PA 17090

Andrew S.

Job Details: 07/20/2023

Cx canceled at the door. The unit has been functioning as intended since the cx set the appointment.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Berlin, MD 21811

Michael E.

Job Details: 07/20/2023

"CX complaint: not powering up and leaking. Tested and verifiecd complaint. As soon as plugged in it only runs drain pump and control does not power up. I plugged in unit to wall, bypassing drain pump and control is working properly. I disconnected drain line and put vacuum on it and could not draw air or water from house drain. I informed CX that the drain appears to be restricted and am ordering drain pump. Cannot reschedule due to NW part; ordrng 1 W11539855 (drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Arnold, MD 21012

Alexander D.

Job Details: 07/20/2023

"cx complaint wheels fell off upper rack and tub gasket falling out on left side because the rack was rubbing on it. inspected unit and verified complaint. replaced adjusters, reinstalled tub gasket and bent side of upper rack in to prevent rubbing on gasket. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Silver Spring, MD 20910

Leon

Job Details: 07/20/2023

cx complaint was unit didnt spin confirmed issue seen the motor wasnt plugged up tested unit in diag mode everything was working as it should

We serviced a

KITCHENAID OVEN

Model KEBC208KSS0

Near Washington, DC 20015

Samuel R.

Job Details: 07/20/2023

cx advised they cancelled as they will replace unit .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Virginia Beach, VA 23452

Branden R.

Job Details: 07/20/2023

cx complaint not dispensing ice or water - refrigerator - cooling properly? checked unit and found when calling for ice dispenser opens but auger does not move at all . disassembled plate that holds auger and found when calling for ice to be dispeced auger only has 20 vac going to auger motor on blue and white wire . also only 20 VAC OUTPUT TO CUBE SOLENOID ordering all controls and dispenser for repair .; ordrng 1 W11196400 (main control) and 1 W11518204 (UI) and 1 W11355294 (dispenser)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Tappahannock, VA 22560

Thomas B.

Job Details: 07/20/2023

Loose suspension rod not seated in slot reseated and tested for proper use unit now functions Normally

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Elkridge, MD 21075

Robert L.

Job Details: 07/20/2023

"cx complaint RF burnrer contiued to click with flame on, also LF to high on low, adjusted flames on all burners, then tested RF on low with fan on high, noticed fan had back flow, found vent only 5' in cabinet (see pic), cx to contact installer, adjusted RF ignitor and cap, flame hits tip directly and with fan on high doesnt pull away, tested all ops ok, if cx calls back pre-id RF ignitor W10862323 and burner head W11084064"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, MD 21703

Ricardo S.

Job Details: 07/20/2023

"Cx complains that the unit not cleaning dishes, inkspected unit, the sump filters are full of food, water pressure with out filter is good. cx need to ran a clean cycle with affresh.. the inner door and dishes has a white fill.. dw cks ok"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Stanley, VA 22851

Danny R.

Job Details: 07/20/2023

unit was already seriviced by mattts appliance

We serviced a

MAYTAG DRYER

Model MED6000AW0

Near Arlington, VA 22202

Lloyd B.

Job Details: 07/20/2023

Cx complained the unit did not heat. Inspected the unit and found that the heater has 10ohms and is not shorted to ground. The fuse is open. Unit needs new thermostat. 2 techs required.; ordrng 1 279973 (fuse)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Alexandria, VA 22309

Demonte S.

Job Details: 07/20/2023

Installed the Capacitor. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR206EPA00

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/20/2023

"CX complaint water came out the icemaker and flooded the kitchen floor. Cx removed the ice container and the water stopped. Tested the icemaker, found it noisy but I was unable to replicate the issue. Possible issue with the main board too. Orderring Icemaker W11397192 and main control board WPW10739408. Collected $459.77. Balance due $125. Return visit 7/25/23; ordrng 1 W11397192 (icemeker) and 1 WPW10739408 (main control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW8700EC0

Near Bethesda, MD 20816

Roberto I.

Job Details: 07/20/2023

Cx asked to cancel. The issue seems to be in the house plumbing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Stephenson, VA 22656

Daniel J.

Job Details: 07/20/2023

per notes installed right side door due to dent

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Gloucester, VA 23061

Orbie

Job Details: 07/20/2023

replaced ui. tested unit. working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Rockville, MD 20850

Julian H.

Job Details: 07/20/2023

replaced parts & working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Rockville, MD 20850

Julian H.

Job Details: 07/20/2023

CX complaint about unit not cooling properly on both compartments & not making ice found temps on arrival RC 56* FC9* set points FC5 RC37 found an overfrost on RC's evap followed pointer W11092686G s code S16360 covers labor found evap tabs broken need to optimized sensor to suction line drip pan bowing up causing a bad sealing set Rc temp to 45* to help with defrost set defrost to every 8hrs need parts CX PIF THRU APP; ordrng 1 W11457241 (drip pan kit) and 1 WPW10277799 (harns-wire w sensor) and 1 WPW10501260 (cover-evap) and 1 W10864518 (adapter) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model mhw8630hc1

Near Harwood, MD 20776

Israel R.

Job Details: 07/20/2023

Installed new suspension. Unit is not banging. Unit is back to normal operations.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PRTS0

Near Potomac, MD 20854

Julian H.

Job Details: 07/20/2023

eplaced sensor & working

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Manchester, MD 21102

Justin S.

Job Details: 07/20/2023

cx says the unit has a flashing display. the unit has the sensing/fill light flashing when i arrived. found the unit has no error codes in memory. ran the manual test mode and the unit is agitating spinning draining and filling good. started a load and the unit is filling and then starts washing in cycle. the unit was just paused. the unit is good

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HPS03

Near Manchester, MD 21102

Justin S.

Job Details: 07/20/2023

the unit was off when i arrived. the unit had positive pressure when pierced. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now beginning to cool down. the unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near Salisbury, MD 21801

Michael E.

Job Details: 07/20/2023

CX complaint: broken end cap for deliu drawer. Inspected and verified complaint. Unfortunately broken parts are not covered. I informed CX of this. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Arlington, VA 22207

Davonte

Job Details: 07/20/2023

cx complained unit was making loud clicking noise in the rc side. inspected unit and confirmed cx complaint. damper making loud clicking noises. unit will need new diffuser. 0 instock at tribles; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/20/2023

"Replaced drain pump and tested the unit, it worked as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Bethesda, MD 20816

Roberto I.

Job Details: 07/20/2023

Replaced and molded both door gasked. Cx complainned about moisture on mullion. Instructed cx about the moisture control feature.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Stafford, VA 22554

Tanner B.

Job Details: 07/20/2023

"LR element getting 240vac but not operating, needs new element; ordrng 1 W11171119 (element)"

We serviced a

WHIRLPOOL OVEN

Model WOC54ECOHS20

Near Dumfries, VA 22026

Robert W.

Job Details: 07/20/2023

Replaced transformer and bulb unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near La Plata, MD 20646

Shane B.

Job Details: 07/20/2023

"cx complaint is the unit not cooling properly. cx said FC has never hit 0 and RC temp bounces around. cx also said when they changed setting to coldest the evap fan stopped running for an hour instead of running more. when i arrived unit was set to max. temp prob shows 34/2. cx's thermometers show 40/10. i called techline to document, they advised temps look good and cx's thermometers are not accurate. advised returning with data loggers. SR#7736905736. ordering 2 data loggers. scheuduled return for 7/26.; ordrng 2 datalogger (data logger)s"

We serviced a

MAYTAG WASHER

Model WTW4955HW2

Near Ashburn, VA 20147

Simon

Job Details: 07/20/2023

cx complaints washer dripping water inside basket.inspected unit water valve not sensing water properly .reorderd inlet valve and control board found main control not responding for each component as well instead sensing water machine goes to drian water model number was wrong the right model number for the machine is WTW4955HW2 .SZ; ordrng 1 W11038689 (inlet valve) and 1 W11476586 (CONTROL)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Red Lion, PA 17356

Bernard M.

Job Details: 07/20/2023

Cx complaint the lights are out. Inspected and found the FC and the upper light were dim. 1 light under ice box was completely out. Replaced light and all othe lights fully illuminate. Unit checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near White Post, VA 22663

Daniel J.

Job Details: 07/20/2023

complaint fans running 98% of the time inspected unit temps set at 38 F fridge and 0 F freezer no over cooling found temps reaching set points of 38 f and 0f informed customer freezer cools fridge section normal operation

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near East York, PA 17402

Bernard M.

Job Details: 07/20/2023

"Replaced control per previous tech, set to recommended and temps were normal in both sections. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Arlington, VA 22204

Lloyd B.

Job Details: 07/20/2023

"Cx complained the unit made noise on heavy loads. Could not remove the agitator, its seized and needs to be broken off. Unit needs new agitator; ordrng 1 W10902814 (agitator)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, VA 23507

Carl A.

Job Details: 07/20/2023

"cx complaint of unit making a grinding noise,checked unit to find no error codes at this time found that the splutch is grinding on pulley replace sputch and pulley tested and calibarted unit works as designed; ordrng 1 W10721967 (CAM CA / VS), used 1 W10721967 (CAM CA / VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Dumfries, VA 22025

Robert W.

Job Details: 07/20/2023

Cx Cpomplaint is the unit isnt cooling. Inspected unit and found the uhnit isnt cooling at all found the compressor is locked up wont kick on. Unit will need compressor dryer and couplers.; ordrng 1 Look (Look) and 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Falls Church, VA 22041

Lloyd B.

Job Details: 07/20/2023

CX complained the unit did not power on. Installed new fuse and door switch and tested and it now turns on and heats. Job complete

We serviced a

KITCHENAID RANGE

Model KSGB900ESS8

Near Reisterstown, MD 21136

Shane M.

Job Details: 07/20/2023

"replaced displayed & control. F3E1. pulled unit out, wiring fine, ordering draw temp sensor.; ordrng 1 W10833885 (temp sensor)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Edgewood, MD 21040

Neil H.

Job Details: 07/20/2023

ddryer not heating and cycling when in place i moved the dryer out and checked the voltage to the timer 120 and at terminal and when i had unit out it worked and stopped on auto and timed dry but when unit put back in place no heat and timer sits new cord needed house voltage l1-n-120 l2-n-120 l1-l2-240 cx will get new cord unit itself good.

We serviced a

WHIRLPOOL RANGE

Model JES9800AAS

Near Pikesville, MD 21208

Shane M.

Job Details: 07/20/2023

cx complaint error code F1E8. can confirmed. ribbon in placed. unit will need a control. control NLA. cx paid svc by card.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, VA 22312

Lloyd B.

Job Details: 07/20/2023

"Cx complained the unit did not wash or heat. Installed new sump assy and ran diagnostics and the unit now fills, washes, drains and heats. No leaks. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22209

Davonte

Job Details: 07/20/2023

installed new gasket. no air coming through.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Washington, DC 20016

Samuel R.

Job Details: 07/20/2023

no adult in house called office and was told to move on.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM05

Near Tysons, VA 22102

Christian C.

Job Details: 07/20/2023

"Installed control, FC door, damper, and fan motor. Set temps to recommended."

We serviced a

WHIRLPOOL MICROWAVE

Model GSC309PVS00

Near Gettysburg, PA 17325

Sal R.

Job Details: 07/20/2023

"CX complaint is that the Mic stoped working and is now displaying door error. I was able to use a oven cart and unistalled the unti . I was able to access the side and foun d a blow inline fuse. I replaced the fuse and turned power back on. I found that the unti made a loud buzzing sound from the transformer . I quoted CX for cost of repair in the amount of $1,022.08 . I collected $177.00 Cash for service , inline fuse, and labor . CX will call office if a repair is wanted.; ordrng 1 LOOK (LOOK)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near McLean, VA 22101

Christian C.

Job Details: 07/20/2023

Installed IM. Ran test 120 IM cycled. Ran test 97 IM filled with water. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Staunton, VA 24401

Eric F.

Job Details: 07/20/2023

"Confirmed cx complaint unit not advancing cycles. Found service pointer W11679421 pertaining to issue. Cx having issues starting unit. Went over start procedures with unit. Cx is turning the power on and then holding the start button, waiting to see the unit lock according to the lid lock light. Holding it for this extended period is causing the unit to pause before it fills up, not advancing the cycle. Instructed cx to turn the unit on with the power button and to hold the start button only until all the lights light up on the ui and to make sure she lets it go after she sees the lights light up or hears the lid lock engage. Cx is elderly and confused, may have issues again. If she calls back please remind her of this process as her confusion may persist.; ordrng 1 look"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Sykesville, MD 21784

Brian R.

Job Details: 07/20/2023

cx has multiple issues with unit. no ice and not cooling and keeps shutting down and saying power outage and not running right. took temp readings of 9 in freezer 42 in fridge 21 through ice maker. no high speed fan. ice whats in bin is all sizes. checked over and will order parts needed for these issues and unit will need run a few days to see how it does. office will schedule.; ordrng 1 W11249952 (Evap Fan) and 1 W11330971 (UI Black) and 1 WPW10675033 (Control) and 1 WPW10624574 (Control) and 1 W10846539 (Ice Maker Fan) and 1 W11658802 (Ice Maker)

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near York, PA 17401

Bernard M.

Job Details: 07/20/2023

"Cx complaint unit doesn't drain. Entered diag and found no error codes. Attempted to drain water left in hoses, pump comes on but the water remains. Disconnected from disposal and ran vacuum to remove water but very little came through. Found the check valve on hose is stuck closed. Ordering drain hoses and will use pump on return. Once approved contact cx to reschedule; ordrng 1 W11084165 (drain hose) and 1 8269144A (drain hose)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Virginia Beach, VA 23456

Branden R.

Job Details: 07/20/2023

cx complaint unit making noise checked unit and found noise intermittent happening . all major componets checked good and no ice build up . ice maker lost home and will need to be replaced . called techline and went over a few test was advised by techline to add mastic pad over capillary tube per service pointer . ordering all parts for repair LOOK LOOK LOOK LOOK LOOK WP wants to have a SS TECH come back out on return to add mastic pad and ice maker . advised i will note it . service pointer #w11667932part number #4318168 SR7736530490; ordrng 1 W11556926 (Ice Maker) and 5 4318168 (mastic pad)s and 1 LOOKLOOK (LOOK LOOK)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Washington, DC 20008

Sherwood

Job Details: 07/20/2023

cx complaint making grinding sound. arrived today put unit into diag and found cold valve were very noisey. hot valve was good but cx just wants to get both done. this is a stacked unit will need another tech.; ordrng 1 W11316256 (cold valve) and 1 W11316255 (hot valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/20/2023

"Customer complaint is that the unit is not cooling properly. Inspection of the evaporator found no frost pattern and a ball of ice in the upper left corner. Contacted VIA SS tech line to determine what SS tech wants to have for return visit. Ordering compressor, drier, and evaporator.; ordrng 1 W11507067 (evaporator) and 1 WPW10143759 (dryer) and 1 W10140971 (compressor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Gardners, PA 17324

Fred G.

Job Details: 07/20/2023

I was able to access unit and replace the control as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Poquoson, VA 23662

Lucas R.

Job Details: 07/20/2023

"replaced shaft parts and bucket, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Falls Church, VA 22042

Jason A.

Job Details: 07/20/2023

CX complaint FRIDGE not cooling. Replaced evap harness. Found icemaker not connected. Test icemaker & water leaks from below. See SDpics. Left icemaker unplugged. Part OOS > JJNew owner: Kim Digior 508-282-0172 cell / text for contact; ordrng 1 W10884390 (icemaker)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS04

Near Yorktown, VA 23693

Lucas R.

Job Details: 07/20/2023

"cx complaint moisture on fc gasket, checked unit, verrified complaint, leveled unit, sealed cabinet, turned mullion heater on full time, and added gaskets under fc gasket, unit working as designed.; ordrng 2 W11159728 (gasket LR/VS)s and 1 482338 (adhesive LR/VS), used 2 W11159728 (GASKET LR/VS), and 1 482338 (adhesive LR/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, MD 20646

Shane B.

Job Details: 07/20/2023

installed ordered part and restored power. tested new IM and it cycled and filled properly. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Berryville, VA 22611

Daniel J.

Job Details: 07/20/2023

per notes installed cap motor drive and control tested through diag filled agitated locked spun drained as normal no errors started drain and spun spinning normal

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/20/2023

Found pressure hose had come loose of board. Reseated hose and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Berryville, VA 22611

Daniel J.

Job Details: 07/20/2023

lid latch failed installed new lid latch and bezel diag good no errors

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Richmond, VA 23234

John P.

Job Details: 07/20/2023

Repaired sealed system ran to 140 PSI soap bubbled entire evaporator and all joints found no leaks held pressure for 20 minutes vacuum charge tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Stephens City, VA

Ezra M.

Job Details: 07/20/2023

installed air scoop

We serviced a

MAYTAG FREEZER

Model MZF34X16DW09

Near Richmond, VA 23224

John P.

Job Details: 07/20/2023

Replaced compressor pressure tested unit held for 20 minutes at 130 PSI vacuum charged unit working as designed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/20/2023

unit leaking through diverter. ordering pump and motor assy.; ordrng 1 W11416363 (pump and motor)

We serviced a

WHIRLPOOL FREEZER

Model WRS325FNAE00

Near Hyattsville, MD 20782

Leon

Job Details: 07/20/2023

"cx complaint that ice was building up in freezer, inspected unit and seen freezer bottom covered in ice. unclogged drain pan from dust and food particle build up. unit cooling as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Winchester, VA 22602

Ezra M.

Job Details: 07/20/2023

"not powering on. tested L1to L2 in power box, 13 vac. l1 to ground 120vac. issue with house neutral. advised cust to contact electrician."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Washington, DC 20016

Samuel R.

Job Details: 07/20/2023

cx does not want unit looked at as its now working

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Charles Town, WV 25414

Daniel J.

Job Details: 07/20/2023

f1 e0 error checked ribbon fully seated replaced control bake set to 350 f reached preset temps broil set working reached preset temps checked fault no errors stored

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Nanjemoy, MD 20662

Shane B.

Job Details: 07/20/2023

cx complaint is the unit washing. checked for code and found F7E1 no heat. cleared code. ran service cycle. unit filled but wash motor did not run. control board is sending 123vac to wash motor but its not running. unit will need a new wash motor. quoted cx for repair. they paid in full. please put cx on cancellation list if sooner appointment opens up.; ordrng 1 WPW10605057 (pump and motor assy)

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Baltimore, MD 21202

Dustin F.

Job Details: 07/20/2023

Contacted CX prior to Arriving per notes. Was informed CX was NOT given a timeframe for her visit. CX needs to reschedule. please make first available. Sending timer back for return visit. spoke to CX over phone and confirmed Timer is good possibily to fix issue based on report.; saved tckt

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ01

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 07/20/2023

confirm customer complaint of unit leaking suction line on compressor sweating removed compressor replace compressor vacuumed charged with 5 oz 134a and unit no longer dripping working as designed did note damage to customers flooring photos attached

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Mount Rainier, MD 20712

Samuel R.

Job Details: 07/20/2023

replaced drin pump and tested unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Riverdale Park, MD 20737

Leon

Job Details: 07/20/2023

"cx complaint icemaker not making ice, tested ice maker and it is working as it should. had to remove water filter and re-insert filter inside housing correctly in order for ice maker to start filling with water as it should. advised client that you should get ice within 24hrs. client may buy shim for dent in fridge liner that effects icemaker door switch"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near York, PA 17404

Drew B.

Job Details: 07/20/2023

"cx complaint that unit is not agiatting and foudn the unit to have no cocdes stored and when i ran auto test every time the agitation tries it kills the leds, and when i go to do manual it doesnt have issues,.. the unit does shift to spin and spin high no issues.. will need the following parts for successful complete repair being intermitting glich of operations on autpo cycles .. also did check and the washplate is not stripped and engaged securely on the transmisson shaft. will need the acu ad harnss call when approved through lowes.; ordrng 1 W11417466 (acu in @trb) and 1 W11545744 (lower harness 0@trb)"

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near New Carrollton, MD 20784

Leon

Job Details: 07/20/2023

cx complaint dryer wasn't spinning on auto cycle and wasn't drying clothes. Let cx know that dryer does spin and is heating up.Educated cx on difference between auto cycle & timed cycle.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hagerstown, MD 21742

Ken M.

Job Details: 07/20/2023

Ice maker and diffuser replaced. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Herndon, VA 20171

Richard B.

Job Details: 07/20/2023

CX complant. washer doing same thing after service. Inspected unit and found after cycling power per service pointer to update software W11618678 Unit agitates fine as well as drains and spins. Job completed. RB

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW02

Near Eldersburg, MD 21784

Brian R.

Job Details: 07/20/2023

cx complaint is at one time unit was making bad noises when getting water out and flow was weaker and took longer to fill a cup. unit has slow flow. took filter out to test and put filter back and flow was faster. she said she replaced filter 2 weeks ago. also when water comes out door she said it sounds like a motor running. tested and checked unit. i herd sound from behind UI shes talking about but couldnt get other sounds. flo picked up and filled good. seems a restriction maybe where water comes out of hose.also right fridge door gasket tearing. will order parts needed and office will schedule.; ordrng 1 W11431179 (Water Line) and 1 W11284720 (UI Black) and 1 W11396037 (Door Gasket White)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near La Plata, MD 20646

Shane B.

Job Details: 07/20/2023

called cx from the vonage app beings i was running ahead of schedule. he said he was not home but his brother was and i could come by early. when i arrived his brother said he held the 2 buttons down to put unit back into normal operation and it is now working. he declined to have me inspect the unit. said he wants to let it run for 24hr and see if it works before paying for any service work.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Ranson, WV 25438

Daniel J.

Job Details: 07/20/2023

per notes ui freezing up while testing replaced control entered diag calibrated unit after control and ran two diag cycles not freezing up checked faults none stored

We serviced a

WHIRLPOOL WASHER

Model WED7500GW0

Near Washington, DC 20016

Samuel R.

Job Details: 07/20/2023

replaced pulley which was stuck.also found belt have been shredding.motor checks out good and blower wheels just needed cleaming.found rollers to be worn and will need to be replaced 4392067 0 tribles will refund cx for parts not needed.; ordrng 1 4392067 (dryer reapir kit.)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Virginia Beach, VA 23454

Branden R.

Job Details: 07/20/2023

cx was not home . waited until apt time and cx still no show waited 10 mins and was about to pull off and cx pulled up and stopped me . cx under impression unit has 10 year warrenty advised cx no warrenty any more on unit and service will be 120 today not including parts or labor . cx refused service asking if there is someone they can call . advised cx they can reach out to WP for help on unit . cx agreed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Westminster, MD 21158

Justin S.

Job Details: 07/20/2023

cx says the unit cooled for about a week then warmed up again. the unit was off when i arrived. found 0psi in the system when i conntected my guages. plugged the unit in and the compressor activated and heard a huge leak at the compressor discharge. repaired the leak and vacuummed the system down. filled and checked for leaks. the unit is beginning to cool. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Middletown, DE 19709

Taylor F.

Job Details: 07/20/2023

"Cx complaint is unit leaking. Cx had unit uninstalled and in garage so i was unable to test unit after repair. Found heater bushing completly missing on heater, replaced heater from pre id. Job is complete."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS03

Near Washington, DC 20009

Sherwood

Job Details: 07/20/2023

cx denied service at door.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Sykesville, MD 21784

Brian R.

Job Details: 07/20/2023

cx complaint is with temp issues as they just got unit and let it set for 24 hours thrn plugged in and gave 2-3 days and said unit ran and cooled good and then 1 time unit warmed up. took temp readings of -8 in freezer and 40 in fridge. ice looks perfect and unit checks and running as it is. evaps clear as well. unit checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Salisbury, MD 21801

Michael E.

Job Details: 07/20/2023

"CX complaint: door flops open and leaning forward. Tested and verified complaint. I found the left door spring had come undone so i corrected that. Also i adjusted level legs to match up with countertop and door alignment. Unit is now working properly. CX was not on site but it is a new house that has not yet been moved into. Also, serial number shows it is a 2023 unit. Job is completge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Fannettsburg, PA 17221

Andrew S.

Job Details: 07/20/2023

Cx complaint is that the unit is not cooling in the RC and is super cold in the FC. Upon arrival I found that the RC has condensation all over the ceiling and the shelves. I also found that the FC has some frost in it as well. I found that the liner has separated from the cabinet in the bottom RH corner. I called TL and spoke with and informed him of my findings. THey are submitting the unit for review as the issue is unrepairable. I informed the cx that WP will be in contact with them in the next 3-5 business days with the next steps. Job completeSR#7736906345

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ2

Near Warsaw, VA 22572

Thomas B.

Job Details: 07/20/2023

Arrived with service key and tested error code D26 not in manual and D9 called TechLine who guided me through clearing these codes D26 was a stuck key and D9 Loss Of Power for 90 Secs reset codes and tested unit for proper use unit now functions Normally. Commercial side of TechLine states they don't have SR numbers Jordan was who I spoke with.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 07/20/2023

"Cx complaint is that the drawer is cracked and the light in the RC is flickering. Upon arrival I found that the drawer is a cosmetic part/issue. I did verify that the light is flickering. I was able to replace the light mod with one from VS. I quoted the cx on the cost of replacing the drawer cover. Cx will speak with spouse and decide on that repair.; ordrng 1 W11527432 (Light Mod AS/VS), used 1 W11527432 (Light MOD AS/VS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near La Plata, MD 20646

Shane B.

Job Details: 07/20/2023

"call ahead would not work so i called the cx from the vonage app. she said she was at work and will not be able to make the appoitment. she said she needs the latest appoitment possible, 4-7 because she works until 5pm. i advised her to call the ofifce and reschedule for another day and let them know she needs last appoitment. marking heater for use on return.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/20/2023

"cx complaint unit not completing cycle, checked unit found f9e1 long drain code, long drain hose looped vertically under counter coming in from top, not secured, piece of duct tape hanging from cabinet, referred cx to installation instructions. hose should loop horizontally at top of counter, cx contacting home depot for instalation issue, unit working as designed. within 30 days."

We serviced a

KITCHENAID RANGE

Model KCGS950ESS02

Near Ashburn, VA 20147

Simon

Job Details: 07/20/2023

CX complaints range burner not working properly.inspected unit replaced the holder orfice RF burner head RF and cap burner RF.tested unit .unit works as designed .SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBBL02

Near Hagerstown, MD 21742

Ken M.

Job Details: 07/20/2023

Customer complaint is that the unit is still leaking from the bottom front right side. Unit tested and found the water line from the inlet valve to the filter housing is cracked just below the valve. Unit needs a new water line.; ordrng 1 W11308813 (tube-water)

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