We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, MD 21158
Brian R.
Job Details:
11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details:
11/23/2022
CX = builder / maintenance moved units around & lost track of what rooms they are in. Another dryer scheduled for 11/28; schdld next appmnt for 11/28 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
replaced parts and unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
replaced parts and unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
replaced parts and unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
replaced parts and unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, WV 25405
Danny R.
Job Details:
11/23/2022
cx cant make apt tooday resch for a friday must be am; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJB00
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/23/2022
"fc not freezing. unit is in customers garage, which is not temp controlled. used thermocouple, verified rc at 29 degrees, fc at 28. advised cust that with temps in rc satisfied, unit does not cool"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Richmond, VA 23225
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/23/2022
"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Aldie, VA 20105
Richard B.
Job Details:
11/23/2022
"CX complant. Door falling. Prior diagnosis found unit needs backing plate and new screws for door hinge. Installed and tested . Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, VA 23451
Justin W.
Job Details:
11/23/2022
cx complaint unit shuts off randomly. checked unit to find failure is in the controls. ordering controls for the repair.; ordrng 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10830288 (led board) and 1 W11387386 (ui)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details:
11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20720
David J.
Job Details:
11/23/2022
F2E1 stuck key CX complaint unit has a squeal when using. Inspected unit and found one error code above cleared error code and ran a test cycle and could not find a squeak or squeal. Got under unit and found gear case oil slung all around bottom of unit to properly fix we would need to replace the gear case and slider Ordering parts for return visit and well fix when we come back; ordrng 1 W11393685 (Gear case)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/23/2022
cx complaint unit leaking - checked unit - found door slightly offset from cabinet - tighten door hinge - found F0E2 suds code - evidence of water coming from vent - advise CX to run 2 clean washer cycles to clear sud buildup - unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details:
11/23/2022
condensor is rattleing will need sleeve and perma gum to stop npoise; ordrng 2 2162499 (sleeve)s and 3 212643 (sealer-gum)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Stafford, VA 22556
Tanner B.
Job Details:
11/23/2022
"Installed new fc evap, flushed w/ nitrogen and vac unit down, refilled .. allow12-24hrs too cool .. JOB COMPLETE"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Hockessin, DE 19707
Alexander W.
Job Details:
11/23/2022
Cx stated unit sparked and burnt lower plate rotator inspected tested but could not verify cx complaint grease looks like it hit something electrical and caused unit to burn the grease and it translated into microwave due to the heat of it. Cleaned grease from underneath and tested unit unit is working as designed job is complete.
We serviced a
WHIRLPOOL RANGE
Model WWFG505M0BS
Near Newport News, VA 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of center and rear left burner not working,checked unit to find no spark at burner head,went to back of unit to find wiires not fully seat on dsi board reseated all connecrctors tested unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Rock, PA 17327
Bernard M.
Job Details:
11/23/2022
Cx called and rescheduled;
We serviced a
JENNAIR RANGE
Model JGC7636BS01
Near Vienna, VA 22181
Carl R.
Job Details:
11/23/2022
"Cx complaint is, GAS SMELL AND FLAME HEIGHT. Pulled unit out 9f the counter top, and put on pads. Removed lid to cooktop and discount wire harness, and removed the previous technician switch harness. Installed new switch harness and put unit back together. Tested unit, and unit is working properly."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, MD 21015
Neil H.
Job Details:
11/23/2022
CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22315
Christian C.
Job Details:
11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
cx under impression unit is covered under warranty. advised them that the authorization we got three months ago is to old to use and will have to call back or pay out of pocket. cx decided to try and call manufacturer before moving forward with service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
cx under impression unit is covered under warranty. advised them that the authorization we got three months ago is to old to use and will have to call back or pay out of pocket. cx decided to try and call manufacturer before moving forward with service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Manassas, VA 20112
Robert W.
Job Details:
11/23/2022
Cx Complaiont is the unit is getting hot and is damaging the fllor infront of oven. Found the floor infront of unit whorrped floor is getting to hot. Installed deflector unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Falling Waters, WV 25419
Danny R.
Job Details:
11/23/2022
"the ui is just a piece of plastic no control , ther main control wasnt ordered will order that and use ui control on return will still need tewo men; ordrng 1 W11616491 (control main) and 2 2men (lookm look 2 men)s"
We serviced a
MAYTAG RANGE
Model MGT8775XS03
Near Clinton, MD 20735
Robert A.
Job Details:
11/23/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ
Near Chester, VA 23831
Joseph D.
Job Details:
11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Frederick R.
Job Details:
11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
"Replaced all parts ordered. Pulled unit to a 30 inch vacuum, filled with 5.6 ounces of r-134a. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Chesterfield, VA 23832
Joseph D.
Job Details:
11/23/2022
unable to access unit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Silver Spring, MD 20902
Israel R.
Job Details:
11/23/2022
Installed control heater and harenss. Thawed the ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Gerrardstown, WV 25420
Ezra M.
Job Details:
11/23/2022
"f8e1 error. verified valve running, water pressure good. replaced valve and tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, WV 25404
Danny R.
Job Details:
11/23/2022
"installed parts checksok also used pera gum noises are normal; ordrng 3 212643 (sealer-gum look look dr vs)s, used 3 212643 (sealer gum look look dr vs) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Manheim, PA 17545
Justin L.
Job Details:
11/23/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
cx complaint is the lower oven not getting to set temp. found ignitor not glowing at all. replaced with preIDed part and testedd. unit is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Lochearn, MD 21207
Keith H.
Job Details:
11/23/2022
replaced valve unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, VA 22644
Ezra M.
Job Details:
11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
WHIRLPOOL OVEN
Model RF362LXSB0
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/23/2022
i was able to access unit and replace the right front infinite switch. I was also able to bent the bottom trim on the oven door to allow it to hold the glass to the door. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS2
Near Bethesda, MD 20816
Dustin F.
Job Details:
11/23/2022
"Upon arrival, i went over OOW pricing for the CX, He respectfully declined service. DID ALLOW me to take pictures in case he changes him mind tho."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Severn, MD 21144
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not making ice, confirmed complaint. Found error code E5 Ice maker thermistor isbad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice moldthermistor issue. Ordering icemaker.; ordrng 1 W11579560 (icemaker)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, SC 29440
Jason T.
Job Details:
11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/23/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, VA 23234
Jonathon C.
Job Details:
11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
cx concern was an opening in the top of the FC door. i saw what she was talking about. the door has an opening that the top hinge goes into on each side. the side that doesnt have the hinge is just an open area. nothing is missing from the unit. its normal. i showed cx the parts diagram that doesnt show any cover for that area. cx is happy. she now knows nothing is missing from unit. unit is workign as designed.
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near North Potomac, MD 20878
Julian H.
Job Details:
11/23/2022
GOT HERE all screws are rusted need to be drilled out in order to replace valve removing top also orifice holder need to be order as well CX PIF for all extra parts; ordrng 2 74007735 (burner asy rr & lr)s and 1 74007736 (burner asy lf) and 1 74007734 (burner asy rf) and 1 74009553 (holder-orf rf) and 1 WP7527P003-60 (holder-orf rr) and 1 WP7527P002-60 (holder-orf lr) and 1 WP7527P031-60 (holder-orf lf) and 8 WP3368921 (screw-torx)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/23/2022
"replaced tub, tested, no signs of leaks. unit working as designed. provided m/s sticker to cx in ty card advised sticker is very important and to keep in safe place."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Stafford, VA 22554
Tanner B.
Job Details:
11/23/2022
Installed new fc fan and main board . set temps and leveled unit.. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Jason A.
Job Details:
11/23/2022
CX complaint FRIDGE not cooling. Sounds like a running faucet inside FC evap when compressor is running. Evacuated a good amount of R600. Cut at drier possible clog or restriction. Install drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.8A & good frost pattern > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, SC 29440
Jason T.
Job Details:
11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Eric W.
Job Details:
11/23/2022
7734078247 cx complant of unit stil dispencingwater when trying to get ice called tec line went trew unit with them inspected ui and found the black conector on ui at p5 was not atached to ui board tec line said to replace ui and found ice contaners in side bucke plastic broken making a big hole neeed ice contaner and ui; ordrng 1 W11129522 (ice-contnr) and 1 W11089931 (ui)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details:
11/23/2022
"Special Project, unit tested ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details:
11/23/2022
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced switch from van stock ordering switch for vs w10569603; ordrng 1 w10569603 (switch), used 1 w10569603 (switch) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Arm, MD 21057
Eric W.
Job Details:
11/23/2022
w11381654 cx complant of unit not draing inspected all componests working when cancling unit it will drain but not after cycle installed new control and letting unit run so cx can see if unit drains after cycle
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Norfolk, VA 23517
Anthony D.
Job Details:
11/23/2022
cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit doesn't heat properly. Cx stated the unit won't reach the set preheat temp. Accessed the bake and found it experienced a thermal event. The element had arched and been damaged. Ordering element, once appoved contact cx to reschedule; ordrng 1 W10779716 (bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Harrisburg, PA 17104
Fred G.
Job Details:
11/23/2022
arrived to cx home to find the cx did call into the office yesterday at 11:40am and spoke to Tori and canceled apt. cx declined service and told me he fixed unit himself.
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit making loud noise. Found rollers worn, unit making grinding noise as it turns. Unit from the 90s, roller kit listed as no longer available. Unable to service unit due to lack of parts availability.; ordrng 2 LA-1008 (roller kit rear)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unit and found unit to not start a cycle.ran a service test and unit would perform on a service test.unit will need a new control W11087226 15 tribles; ordrng 1 W11087226 (control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS7
Near Germantown, MD 20876
Julian H.
Job Details:
11/23/2022
CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/23/2022
"Cx complaint the 2 left burners not working.Tested left burners, found bad ignites and lots of rusted parts, including screws. Quoted repair $557.47 with $110 labor for certridge JGA9150ADP replacement. Cx needs more time to make a decision. Collectred $120; ordrng 1 JGA9150ADP (cartridge)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Market, MD 21774
Ricardo S.
Job Details:
11/23/2022
"Replaced valve, i ran diagnostic test mode, and unit works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dover, DE 19901
Andrew W.
Job Details:
11/23/2022
Cx complaint is unit not draining. tested and inspected and verified complaint. unit did not have a high loop installed and there was build up in the drain line. installed high loop and recommended cx use affresh cleaning tablets. checked unit for error codes and unit had F4E3 and F8E2 error codes wash arms are not getting water through and unit is draining poorly. quoted cx on cost of repair and cx was under the impression they were in warranty. had email for extended warranty but nothing showing the dishwasher or a parts and labor authorization. cx is going to reach out to see if repair is covered or not. cs line stated VIA needed to confirm this with the dispatching party to see if this is in warranty or not. if not in warranty cx owes $120 sc.; ordrng 1 W11087376 (pump&motor) and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"Cx complaint no start. M/s tag missing from unit, cx had letter from whirlpool confirming m/s on file, called office was told me ok. Confirmed complaint, drum light ok but cycle didn't start. Power supply ok. Removed back cover, found open thermal fuse. Replaced part using pre id, unit tested ok"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Winchester, VA 22603
Ezra M.
Job Details:
11/23/2022
"control panel going blank and freezing. steam in glass. ordering console.; ordrng 1 W11297709 (control panel, stainless)"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, MD 21804
Robert A.
Job Details:
11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Herndon, VA 20171
Richard B.
Job Details:
11/23/2022
"VCCX complant, Takes several cycles to dry. Inspected unit and found dryer vent clear, Found heater measures good as well as Tco and thermal fuse. Found dryer setting on low heat and energy preferd, Advised CX to use high heat and timed dry settings for reduced dry times.RB"
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"installed new gearcase, reinstalled washplate, calibrated unit, working properly"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details:
11/23/2022
CX = builder / maintenance moved units around & lost track of what rooms they are in. Another dryer scheduled for 11/28; schdld next appmnt for 11/28 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
11/23/2022
"Arrived on site and spoke with Kelsey at the Main Office, was advised the the door had been installed by the maintenace staff...unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dagsboro, DE 19939
Michael E.
Job Details:
11/23/2022
Replaced inlet valve and drain reed valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, VA 20190
Richard B.
Job Details:
11/23/2022
"CX ccomplant. Washer filled and then stopped. Inspected unit and found washer non responsive , Unable to access diagnostics, Ordering control board. in stock , Sceduled . Further work needed. RB; ordrng 1 W11481725 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/23/2022
cx complaint upper rack fell out. inspected unit and found upper rack wheels are faulty. was able to replace the upper rack adjusters and tested unit. unit now checks good.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/23/2022
"Cx complaint is that the unit had a burning/ hot motor smell and shut off and threw an F8E0 error code. Upon arrival I found an F8E0, F2E1 and an F1E0 internal failure error code. I then cleared the errors Cycled power and ran the diag test. The unit had o failures and 3 faults. The three previous faults reappeared. I did audibly hear the blower fan running rough and slowing down as it was running. I quoted the cx for the cost of the blower and control repair. Cx paid in full. I called and spoke with WP safety and informed them of my findings. WP Safety is giving cx a P&L consession for the repair. K151BV1WPL1; ordrng 1 W11100513 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details:
11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/23/2022
"Replaced gasket, Freezer door cks ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Colonial Heights, VA 23834
Chris B.
Job Details:
11/23/2022
cx comp unit will not cool insp unit conf cx comp found 120v at evap fan and fan not running ordering evap fan WP2315549; ordrng 1 WP2315549 (fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hanover, PA 17331
Sal R.
Job Details:
11/23/2022
"CX complai t was that the utni was not producing ice and when it did that the icemaker would have water run out of it. I was able to access diag and ran test 56,57,45,and 36. I found that there are no stored errors in 56(E0). I also found the icemaker to harvest and the valve to open and fill the icemaker with out leak. Icebox fan motor is opperating as designed.. I inspected the pantry UI and and no sigs of water or corrosion . I could not recreat a leak. I did secure the face of the upper FC draw for CX as it kept coming off. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the shifter and the capacitor found door will not latch ordering door latch; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hyattsville, MD 20782
Samuel R.
Job Details:
11/23/2022
cx advised unit is working and had another company come out
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sterling, VA 20165
Ken M.
Job Details:
11/23/2022
"Customer complaint is that the door drops when opened and is not running properly. Door tested and issue confirmed. Unit needs new hinges. Checked for stored error codes and found FAE1 and F8E2. Ran test cycle and the unit filled properly, wash motor is working properly, and dispenser is working properly. Ordering control. Rest of the cycle ran properly as well.; ordrng 1 W11573703 (hinge(L)) and 1 W11573702 (hinge(R)) and 1 W11410062 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, MD 20659
Shawn D.
Job Details:
11/23/2022
"relpaced filter head due to slow flow and and now when i dispense water with filter almost no water comes out and when i take filter off unit air is coming out of filter, installed bypass and flow is great. unit is 3 months old and i guess has a bad filter. infomred cx to get a filter then showed her how to isntall and it and to flush couple 2 gallons through new filter when installed. told cx to call us back if filter does not work"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"
We serviced a
IKEA DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/23/2022
"CX complaint is the unit is leaking, Ran diag and found unit leaking at the door found the door gasket has come out of place reseatted and leak stopped. Unit is working properly."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Ocean View, DE 19970
Michael E.
Job Details:
11/23/2022
"CX complaint: no UI response and not lit up. Tested and verified complaint. I had 120vac into control. i found a plug into UI was half way out. I plugged it back in and at first no change...until i unplugged unit for a min, then UI came back on and now unit is working properly. Job is complete. CX paid 120.00 for service on CC"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/23/2022
"safty team steve..SR7735071355 ... customer stated that the unit gave a burning smell.. fnd units control burnt all across.. the unit will need the ui, control and harness...; ordrng 1 w11441687 (acu) and 1 w11413567 (ui assy) and 1 w11164041 (harness)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Control board warmer then should beInspected unit, could NOT confirm CX complaint. Control board felt good to the touch. Contacted WP TL to document, spoke to Rich, He agreed it was normal operation ESP after replacing the control to confirm."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Herndon, VA 20170
Richard B.
Job Details:
11/23/2022
"no address 111 , Checked stairwell 2111 apt 201 , No answer at door,. RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRQ01
Near Hanover, MD 21076
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not turning on, it beeps but no display. Confirmed complaint. I found the User interface has failed. Unit needs a new console but the parts are no longer availible. Avised customer, Collected for svc call $120.00"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/23/2022
the customer complains that the washing machine got stuck in 1 minute for at least 20 minutes.and wont spin. i ran diagnostic test mode .. no error codes .. order cntrl elec; ordrng 1 w11544680 (cntrl elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22201
Jason A.
Job Details:
11/23/2022
CX complaint FRIDGE not cooling. Previous tech found UV dye at drier couplers. Install new drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.95A & good frost pattern > JJ