We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Chesterfield, VA 23838
John P.
Job Details: 05/19/2023
"Installed harness called connected team twice due to still not being able to control oven from app connected team stated they would be reaching back out to consumer within the hour, cuz they are not sure why I cannot control unit from app"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Baltimore, MD 21230
Emmanuel R.
Job Details: 05/19/2023
"Cs broil element not working , confirmed complaint.I found the wire connector to the broil element wasnt secure and had a grease on the connector, cleaned off grease and secured connector and test unit. Unit is now working properly, preheated to 350-450 in no time."
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Norfolk, VA
Justin W.
Job Details: 05/19/2023
replaced bellow tested unit working as designed called office to notify them that cx left card at other place and would call in to pay. office said thats acceptable and if cx does not call back daja said she would call to collect
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Chester, VA 23831
John P.
Job Details: 05/19/2023
Found ui unresponsive found 120 volts to ACU and five volts DC from board to UI UI not powering up after unplugging and plugging in multiple times ui popped up with f6e1 ordering UI and control; ordrng 1 W11419059 (Ui) and 1 W11618916 (Acu)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near University Park, MD 20782
Samuel R.
Job Details: 05/19/2023
cx complaint is not starting cycle.inspected unit and got error code f6e1and found ui barely lighting in areas.replaced ui and tested unit.now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Silver Spring, MD 20904
Israel R.
Job Details: 05/19/2023
"cx complained dishwasher from the corners of the unit. ran diag and a 1 hour normal cycles and the dishwasher didnt leak. upper spray arm had debry in the holes. also upper arm wasnt spinning during the cycle. quoted cx for upper arm replace, cx denied repair. collected 120 for the service call. unit didnt leak while i was in the home. if cx calls back for repair he will owe 166.88; ordrng 1 WPW10498900 (spray arm)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS01
Near Manassas, VA 20112
Richard B.
Job Details: 05/19/2023
"CX complat, Lights out in freezer and ceiling of fridge, Inspected unit and found freezer LED out completely, Found LEDs in ceiling barley illuminated, Replaced Freezer LED and all lights working as designed now, covers parts and labor . Working as designed, Collected 120 service call. RB"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Odenton, MD 21113
Alexander D.
Job Details: 05/19/2023
"cx complaint unit moves around in cutout. inspected unit and verified complaint. advised cx we dont normally correct installation issues and he may need to call builder to correct it. unit doesnt have mounting brackets or screws. looked thru all the paperwork cx has for his appliances, found the orifices but no brackets or screws. cant find part# for hardware pack in IPL or any manuals cx has or on service matters. advised cx to call builder to correct installation and have them contact kitchenaid to get sent hardware pack or maybe they can install a block of wood in front of unit to prevent it from moving. cx understands"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Poquoson, VA 23662
Orbie
Job Details: 05/19/2023
"cx complaint unit has noise during operation. verified cx complaint. replaced splutch and belt, also removed pan unit sitting in as per cx request due to bowing in center, also raised front legs to level unit. tested unit in quick cycle. heard noise again. checked washplate to verify bolt tight, made sure spanner nut was tight as well. ordering gearcase, motor and basket. advised cx basket would be directly sent to them; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11513244 (basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBL2258XES3
Near Washington, DC 20002
Sherwood
Job Details: 05/19/2023
cx compliant not making ice. arrive tested ice maker did rotate but did not call for water. went to back of unit to ohm out water valve which was about 192 ohms checked out good. ordering IM W10884390. cx paid for everything already; ordrng 1 W10884390 (ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pasadena, MD 21122
Alexander D.
Job Details: 05/19/2023
cx complaint unit was giving h2o and f8e4 errors intermittently. now unit is giving f8e4 error nonstop and cant get unit to run. inspected unit and verified complaint. console bubbling and buttons light up but cant get unit to start or enter diagnostics mode. took door apart and found vent outlet misaligned causing steam inside door and leaking into drip tray. need ui replaced to get unit running so we can look for other causes of errors. ordering ui and marking all other parts as will use on return visit. quoted cx 230.00 for service call and labor. cx paid 120 service call and will owe 110 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 W11460962 (ui)
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Montpelier, VA 23192
Thomas B.
Job Details: 05/19/2023
Cx complaint unit is not working properly inspected unit removed and replaced the compressor and drier filled and tested unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Hertford, NC 27944
Austin D.
Job Details: 05/19/2023
"cx complaint the unit is not cooilng. checked the unit and found that the evaporfator insulation has signs of breakingdown due to oil/refrigerant leaking on to the insulation. therefore, the unit needs a new evaporator and also the compressor is very hot since it has been running without refrigerant. will return once the parts come in. ss tech needed.; ordrng 1 W11572047 (evaporator) and 1 W11578209 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter drier)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Richmond, VA 23226
Joseph D.
Job Details: 05/19/2023
removed old inverter old inverter board had burn mark on it replaced inverter and magnetron unit still will not run inverter has power but does not power on magneton must reorder parts; ordrng 1 W11325604 (Inverter) and 1 W11346197 (Mag) and 2 2count (2 count)s
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SBW2
Near Franconia, VA 22315
Lloyd B.
Job Details: 05/19/2023
7467 is the house number. Cx complained the units buttons did not work. Inspected the unit and found some of the buttons do not work. Installed new console and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ4
Near West Springfield, VA 22152
Lloyd B.
Job Details: 05/19/2023
"Cx complained the lights did not come on at times. Inspected the unit and found the light switch, when jiggled, would turn the lights on. Installed new light switch and tested and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Berkeley Springs, WV 25411
Ken M.
Job Details: 05/19/2023
"Customer complaint is that the unit only dispenses crushed ice, cannot get cubes. Unit inspected and found the bin arm is not getting out of the way of the cubes properly, causing the cubes to get crushed. Bin replaced and unit retested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Clifton, VA 20124
Richard B.
Job Details: 05/19/2023
"CX complant. Ice dosent dispense. And water flow is slow. Inspected unit and confermed issues. Ice bin is broken , Tried dispensing without bin and auger dosent turn. Ordering bin , auger motor , and yoke, Will use valve and filter head on retuyrn . Further work needed. RB; ordrng 1 WP630522 (yoke) and 1 Wpw10317991 (motor) and 1 W11185686 (ice bin) and 1 W10830274 (gasket)"
We serviced a
WHIRLPOOL HOOD
Model WVW57UC0FS3
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 05/19/2023
Cx complaint is that the unit is not venting properly. Upon arrival I found that the unit is turning on and the fan is reaching all speed levels but is not properly evacuating the steam. I found that the vent on the exterior of the house has a plate in it that is preventing the air from exiting as it should. I informed the cx that the contractor will need to look at the duct work. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model Whd862chc2
Near Currituck, NC 27929
Austin D.
Job Details: 05/19/2023
"cx complaint unit not drying showing error code f9e2. verified error code. checked all jharness connections, pump connections, etc. no issues. quoted cx for new pump assembly. cx agreed. replaced the assemnly and tested. water instantly drained out once turned on. unit is running as designed. cx paid in full"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Chesapeake, VA 23323
Zachery R.
Job Details: 05/19/2023
"replaced side panel, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Crofton, MD 21114
Alexander D.
Job Details: 05/19/2023
replaced LH rc door and bin. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Annapolis, MD 21409
Alexander D.
Job Details: 05/19/2023
cx complaint fz light not working. inspected unit and verified complaint. found ice in fz door switch. cleared out ice and tested. door has good suction. unit is now working properly. advised cx to open fz door from center of handle so tracks dont get crooked leaving a gap in the door. cx understands.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Silver Spring, MD 20910
Brian F.
Job Details: 05/19/2023
"Cx states IM not making ice, jumped IM to start harvest, IM would cycle continuously without filling, found burnt out heater circuit on IM. Advised cx IM is currently on backorder.; ordrng 1 W10889233 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Hyattsville, MD 20785
Shane B.
Job Details: 05/19/2023
cx complaint is 3 of the surface burners not working. front 2 and left rear. when i arrived unit had been set outside. kitchen floor was being worked on. unit was unplugged. no damage to terminal block. i found 3 elements are damaged. no signs of live roaches but some dead ones. cx says house has been sprayed. ordering 3 needed elements. schedule when approved and when parts are available.; ordrng 1 W11517959 (element) and 1 W11047722 (elmnt-surf) and 1 W11171119 (elmnt-surf)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22207
Christian C.
Job Details: 05/19/2023
Instal new (wash motor assy) tested the unit end check for any leak all normal working as desigh.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Kearneysville, WV 25430
Ezra M.
Job Details: 05/19/2023
"loud squealing noise. idler failed, replaced idler, tested unit, sounds normal."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS01
Near Herndon, VA 20171
Jason A.
Job Details: 05/19/2023
New part arrived damaged. Part is not protected with any padding to protect from damage. Opened new box & 2 pieces of plastic fell out of box. Ordering 2 because CX has had 2 appointments & both times could not complete because of defective parts. MR to inspect part before rescheduling & repack blower to protect from damage. Check for broken pieces & spin to check its not rubbing or noisey > JJ; ordrng 2 W11613599 (blower assym)s and 1 MRtoinspect (MR to inspect)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near York, PA 17403
Sal R.
Job Details: 05/19/2023
CX comp0lain t was that the unit was leaking from the FC out of the front. I found that thr evap drain tub was clooged. I was abel to access and rfemove the clogg. I then steamed out the ice blockage. Unit test good. I collected $120.00 for service charges via c redit card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Colonial Heights, VA 23834
John P.
Job Details: 05/19/2023
Installed heater tested working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East York, PA 17402
Sal R.
Job Details: 05/19/2023
I was able to access and replace the control board. I tehn tested unit and unit test good. I found the counter light to turn on and cycle as directed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23224
Chris B.
Job Details: 05/19/2023
cx comp unit drip water in tub when hot valve is on at wall insp unit conf cx comp unit will need water valve assem W11513255; ordrng 1 W11513255 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Yorktown, VA 23692
Orbie
Job Details: 05/19/2023
"cx complaint unit not functioning after lid wouldn't open. checked unit found unit unresponsive. 122vac to control. 3.7ohm at control to drain pump. pulled drain pump and verified 3.7 ohm at pump. replaced pump, checked lid lock. OL shut and open with no change. replced lid lock and finally replaced control. calibrated and tested unit. working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 05/19/2023
"installed part, unit cks ok.."
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MDM02
Near Norfolk, VA 23517
Justin W.
Job Details: 05/19/2023
cx complaint unit not dispensing water confirmed complaint. removed filter tested to find water functions without filter. replaced filter and tested to find unit works. dispensed estimated 32 oz of water stopping and starting periodically to find unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Bridgeville, DE 19933
Michael E.
Job Details: 05/19/2023
Replaced gasket and damper as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Mount Joy, PA 17552
Justin L.
Job Details: 05/19/2023
As per previous tech was able to cut into system and replace parts. Pulled unit into a 30 inch vaccum which held for 20 minutes. Charged unit with 5.75 Oz of R134a and watched rc evap develope a full frost pattern. Unit now checks good no further work needed
We serviced a
FISHERPAYKEL REFRIGERATOR
Model WRS555SIHZ00
Near Clarksburg, MD 20871
Marc M.
Job Details: 05/19/2023
installed drier and pipe kit to eliminate the slip fitting junctions at the condenser and yoda loop. pulled unit into 30 inch vacuum and held. unit held pressure with no leaks. charged unit with 134a and unit showed pressures of about 1-2psi on the low side and 120psi on the high side. with soapy bubbles checked for leaks in entire rear compartment (no dye found at evap during previous diag). found no bubbles indicating leak. contacted techline to doucment results. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Toano, VA 23168
Orbie
Job Details: 05/19/2023
"cx complaint unit making loud noise during operation. no codes present. checked unit with towels in it, bulky cycle to fill and drain and spin. heard loud noise from bottom. pulled bottom to find capacitor hanging. replaced capacitor, belt and splutch. tested unit working as designed. advised cx to get pipe insulation for the water feed lines to unit to isolate from cabinet.; ordrng 1 W11395618 (capacitor OA/VS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/19/2023
"cx complaint water under deli again, found drain still not open , steamed for 30 minutes could not get clear, due to time retraints rescheduleing for 2 count to remove doors and shelving to access evap cx will pay $120 for 2nd count on return, evap cover was not in bin, please send on return;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bel Air, MD 21014
Justin S.
Job Details: 05/19/2023
cx showed me the unit hasnt made much ice. found the refrigerator temp is 38f and freezer temp is 14f while set to 37f and 0f. low side pressure is -20psi and high side pressure is 50psi. .5aac from the compressor. unplugged the unit and pressures equilized to 10psi. pressurized the unit with nitrogewn to 140psi and waited 20 minutes. bubble checked. the unit has dropped 2 psi of pressure. called tech support and spoke with a rob. under review.
We serviced a
KITCHENAID RANGE
Model KFGC506JIB01
Near Clifton, VA 20124
Richard B.
Job Details: 05/19/2023
"CX complant, RF and LF burners dont ignite immedietly. Door is chipped and cover is chipped. Inspected unit and found door skin has a big chip off the right front top corner, Kick panel also has several chips on top edge . Ordering door skin as well as kick panel . Also ordering bake igniter , One of the trhreaded studs hat cove rscrews on to is sheared off. Ordering LF and RF flame spreaders as well due to improper ignition after adjusting gaps . Further work needed. RB; ordrng 2 W11344539 (flame spreader)s and 1 W11387318 (outer door) and 1 W11643161 (bake burner) and 1 W11385820 (kick plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Woodbridge, VA 22192
Demonte S.
Job Details: 05/19/2023
Installed Coupler & Drier. Filled unit with 140 Psi of Nitrogen. Unit is holding pressure.Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Pressures are 120 Psi on the High and 2 Bars on the Low. Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/19/2023
replaced control slider and clutch ran calibration cycle and diag high speed agitate and also high speed spin spun and agitiated
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Lanexa, VA 23089
Orbie
Job Details: 05/19/2023
"cx complaint unit not shutting. verified cx complaint. found plastic part come out of upper hinge. called techline to document and advise for any parts on return visit. Spoke with brandon, advised to replace both hinges upper and lower on right side; ordrng 1 W10828686 (hinge-door) and 1 W10691136 (hinge-door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Catlett, VA 20119
Robert W.
Job Details: 05/19/2023
CX is going to have to contact whirlpool because unit is now out of warranty. CX stated they never recev any info from us about reschedule for repair. cancel appt cx didnt think they have to to anything
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Berkeley Springs, WV 25411
Ken M.
Job Details: 05/19/2023
"Customer complaint is that the unit is getting hung up in cycles. Checked for stored error codes and found F8E1 and F7E6. Ran test cycle and the unit filled properly. When agitating there is a mettalic dragging noise. During spin, there is a metallic dragging noise and a squeaking noise. Inspection of the drive system found the shielding worn on the harness to the drain pump. No visable wear on any other components, but the belt feels a little loose. Ordering gearcase, belt, actuator, and splutch to address the grinding/squeaking noises. Ordering harness to address the wear on the shielding and the fill error.; ordrng 1 W11652038 (lower harness) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Frederick, MD 21702
Ricardo S.
Job Details: 05/19/2023
"Cx complains that the dryer wont start, inspected unit, door switch cks ok, start button wont respond for cx, . I explain to the client how to use the dryer, she is an elderly person.. dryer works fine"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near East York, PA 17402
Sal R.
Job Details: 05/19/2023
"CX complai t is that the unti does not fill all the way. I found that CX is opperating on the Heavy Duty cycle and is stopping the cycle during the inital sensing and fill. CX stops the unit and starts a differant cycle. CX is stoping the unit and not allowing it to advance through the wash cycle. I was able to to load unit and started a HD cycle and found that the unit past the point CX fells as the unit is not opperating , completes the sensing and fills as the basket is turned. Error code F0E3 was found in diag . I cleared the code and recalibrated as well as ran auto test. Unit is funtioning as designed. I also found thatbCX is using the Extra power setting off . I called WP Tech Line and discused my findings."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Severna Park, MD 21146
Alexander D.
Job Details: 05/19/2023
"upon arrival, cx said no one called her to schedule this visit, it was just made for her. cx said she needs to leave soon and tried to call office to reschedule but couldnt get a hold of anyone. rescheduled for 5/24; schdld next appmnt for 5/24 WED !"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/19/2023
"came out to replace parts on unit , found when when replacing bulk head we will have to drill out blower wheel and motor to be able to replace bulk head . replaced gasket and advised cx we will have to come back out and replace motor and blower wheel to be able to properly replace bullk head . cx agreed . ordering motor and blower wheel . left bulk head in cx house .; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 05/19/2023
Cx complaint of time not being accurate. Did confirm as ui is only showing artifacts and also has 2 shorted keys. Ordering control and ui.; ordrng 1 W11583883 (User interface) and 1 W11565020 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Manassas, VA 20110
Richard B.
Job Details: 05/19/2023
"CX complant. Washer dosent work. Insopected unit and when plugged in .lid lock locks and then unlocks. Console is blank, No power from control either. Gear oil leaking from transmission as well from being overloaded. CX paying 120 service call only . RB; ordrng 1 W11449840 (gearcase 263.77) and 1 W11394572 (lock 131.75) and 1 W11543997 (control 210.29) and 1 W11478519 (facia 314.05)"
We serviced a
WHIRLPOOL STACKABLE
Model WFW8500SR00
Near Shady Side, MD 20764
Shane B.
Job Details: 05/19/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, VA 22406
Robert W.
Job Details: 05/19/2023
Arr at Cx and was advising CX of cost CX stated they had purchased an extended warranty on unit before the builder warranty ended and ths should have been under warranty advise CX to contact warranty company to have it dispatched properly.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Germantown, MD 20874
Julian H.
Job Details: 05/19/2023
CX complaint about unit making a banging noise against walls put unit on a test mode & found that pipes need an anti hammering device to be install because they make noises but hose installed were too long this motion is causing that hoses hit the wall & make noises tangled hoses carefully secured them with zipties from tool bag & attached them to the wall to prevent banging also leveled unit front to back & side to side working properly now
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Fredericksburg, VA 22407
Robert W.
Job Details: 05/19/2023
"Arr at CX and a kid answered door noone over 18 home unit will need fan motor for FC, Ordering; ordrng 1 W11575358 (Fan motor)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Harrisonburg, VA 22802
Danny R.
Job Details: 05/19/2023
cx states unit not draining i found lower harness wasnt open replaced checksok
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 05/19/2023
Replaced lidlock and console tested and unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Franklin, VA 23851
Zachery R.
Job Details: 05/19/2023
"cx complaint unit will not ring clothes out and dispenser not dispensing detergent like it should. checked unit, no faults present, come to find oil leaking onto clutch, ordering drawer and reordering gearcase to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11611449 (drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Waynesboro, VA 22980
Danny R.
Job Details: 05/19/2023
cx states unit isnt making ice found icemaker empty and i put them through diag they filled and made ice will need control board and dual vavle just incase its intermition not making ice .; ordrng 1 W11387384 (ui control) and 1 WPW10675033 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Earlysville, VA 22936
Eric F.
Job Details: 05/19/2023
"Confirmed cx complaint unit not making ice. Found harness at bottom of freezer door broken. Quoted cx on door, cx paid 120, not going to seek repair.; ordrng 1 LW10669496 (dor-fip)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRF954CIHZ04
Near Arlington, VA 22203
Leon
Job Details: 05/19/2023
replaced the evap cover put everything back inside the unit everything working like it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFW72HEDW0
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/19/2023
"cx complaint of unit having water ini tub when not in use,also displaying the F8E1 error code,checked unit to confrim error code also ran unit through diag mode to find low flow of water in test 5 ordering parts needed for r epairs; ordrng 1 W10599356 (Water Inlet Valve)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bel Air, MD 21014
Justin S.
Job Details: 05/19/2023
replaced the timer and spring and tested. the unit is now spinning blowing and heating good. the knob is cracked and does not move the timer even with the spring. knobs only covered 30 days.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23462
Carl A.
Job Details: 05/19/2023
replaced both parts tested unit works as designed
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near White Plains, MD 20695
Shawn D.
Job Details: 05/19/2023
"cx complaint unit is making a really loud noise in the spin cycle and has video. inspected unit and listened to cx viideo and unit making a really loud noise squeeling like noise. checked for errrors and had none, service cycle completed with no noises but when unit was slowing down from spinning it was clunking. checked under unit and pan does have holes in it but looks like old washer did this not this washer. removed clutch and seems ok issue has to be in the gearcase. ordering gearcase and marking all pre id parts use on return; ordrng 1 W11449840 (gearcase) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/19/2023
"came out to replace valve on unit , disassembled and replace valve found filter housing still leaking . ordering filter housing for repair .; ordrng 1 W11346622 (Refrigerator Water Reservior)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Norfolk, VA 23513
Justin W.
Job Details: 05/19/2023
cx complaint dispenser door cover falling off. confirmed complaint reseated cover and showed cx how to reset properly if it comes off again. tested unit working as designed
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/19/2023
"installed turntable motor per previous, tested all ops ok collected $200 labor visa cx paid in full"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Hershey, PA 17033
Fred G.
Job Details: 05/19/2023
i was able to access unit and replace both top and bottom interlocks as pre previous tech. tested unit and found the control board relay was making noise. unit needs control to correct issue. once in please reach out to cx and set up a return visit.; ordrng 1 W11552018 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2023
"Replaced the valve and tested unit , unit dripping from dispenser still and leaking from where water dispenser tube connects to valve .. contacted wpl techline and informed them on issue.. bur on end of line can cause drip from valve and drip at dispenser.. tried to trim line / burred end off but cause more leaking.. informed cx not to use water dispenser .. unit needs new hinge to valve water line .. ordering valve , im line and reservior incase those lines are effecting after repair/ disassembling unit so many times.. that can cause burrs on lines ..; ordrng 1 W11579166 (tube) and 1 wpw10341329 (valve) and 1 W11168758 (reservior) and 1 W10815476 (im waterline)"
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Leesburg, VA 20175
Ricky E.
Job Details: 05/19/2023
the unit has a clogged vent. the units vent on the outside isnt opening when the unit is running. plus the unit has a plastic vent hooked up. this causes moisture and lint to collect..
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2023
"Removed the agitating plate and spanner nut .. went to remove rotor and when removing the rotor the shaft of rotor failed and broke off on gearcase shaft .. unit needs new rotor , gearcase , clutch and valve ..; ordrng 1 W10754161 (rotor) and 1 W10734521 (clutch) and 1 2ct (2ct)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chantilly, VA 20152
Daniel J.
Job Details: 05/19/2023
frost in freezer section gasket not sealing replaced old gasket heated new gasket door sealing all four sides informed customer to leave door closed long as possible atleast a few hours to let gasket settle
We serviced a
MAYTAG WASHER
Model MTW5570TQ0
Near Stafford, VA 22554
Tanner B.
Job Details: 05/19/2023
"CX Concern the unit humming .. found when engaging spin the units motor hums. removed drain pump and motor is just humming, shaft not spinning . ordering motor , cap and gearcase; ordrng 1 WP661600 (motor) and 1 3360629 (drive shaft) and 1 WP8572717 (cap) and 1 2ct (2ct)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Elizabethtown, PA 17022
Fred G.
Job Details: 05/19/2023
"cx complaint unit makes noise when agitating. inspected unit and found 0 saved error codes. ran auto test and found belt was making noise when in a high speed spin. i replace the belt and cam with van stock and found unit now checks good.; ordrng 1 W10721967 (cam (FG VS)) and 1 W11239857 (belt (FG VS), used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430DS02
Near Fairfax, VA 22031
Jason A.
Job Details: 05/19/2023
CX complaint MW+O F2E1 persistent error code. Replace console. Set up model: JMW3430 & date & time. Test MW & Oven heats. Cooling fan is running. NO ERROR CODES > JJ
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Washington, DC 20011
Sherwood
Job Details: 05/19/2023
cx compliant no heat. arrived and confrimed unit not heating removed back panel ohm out ignitor and didnt get any reading from ignitor. installed new part tested. unit is now heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Fairfax, VA 22031
Jason A.
Job Details: 05/19/2023
CX complaint FRIDGE doors not align. Replaced both doors & align. Ship nameplate to CX - they will install. Called office to schedule door pickup > JJ; ordrng 1 W11223753 (nameplate - ship to CX)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 05/19/2023
"no cool. compressor not running, kicks on and off constantly. ordering compressor drier and fittings,; ordrng 1 W11370574 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506619 (comp coupler c) and 1 W11109499 (drier-tube) and 1 W11504445 (drier coupler a) and 1 W11504449 (drier coupler b) and 1 W11109499 (drier-tube) and 1 WP978025 (valve) and 1 W11506635 (process stub)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Hanover, MD 21076
Dustin F.
Job Details: 05/19/2023
"CX complaint: flames arent lighting good and burners are getting burnt.Inspected unit, confirmed CX complaint. all burner caps are defective, having the coating peel off. some are even cracking from heat expansion. causing issues with them lighting. middle burner cap/head is partially lighting. replaced all burner caps and middle burner head/cap with pre id and tested unit. unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manassas, VA 20110
Richard B.
Job Details: 05/19/2023
"CX complant. Washe rvibrates . Prior diagnosis found unit needs gearcase , splutch and screw , Agitator will not come loose , Will need to be broken to remove gearcase . Further work needed. not in stock, RB; ordrng 1 W11550891 (agitator) and 1 8533953 (screw) and 1 W10396887 (hub)"
We serviced a
WHIRLPOOL ICE MAKER
Model KRMF606ESS01
Near Burke, VA 22015
Demonte S.
Job Details: 05/19/2023
"Installed the Coupler , Drier & Freezer L.e.d. Light. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Pressures are 120 on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ; used 1 Wpw10143759 ( Drier Vs / Ds) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAH03
Near Chesapeake, VA 23324
Zachery R.
Job Details: 05/19/2023
"cx complaint unit not cooling, checked unit, come to find ss leak, fc evap had solid blok of ice on cap tube, steamed ice build clear, quoted cx, cx unsure for repair atm, collected $120 service fee, advised ticket is open for 30 days."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Manchester, MD 21102
Brian R.
Job Details: 05/19/2023
cx complaint is unit does not heat or dry as it should and unit does not work on all settings but drys and does fine on timed dry. tested and checked unit. no codes found. went over load sizes and running to make sure unit had enough in there to hit sensor or if unit does not dry good with all loads and on normal settings. will order parts needed and cx asked for call when parts are in to work out something on the schedule.; ordrng 1 W10853313 (Sensor) and 1 W11481107 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Chesapeake, VA 23325
Zachery R.
Job Details: 05/19/2023
"cx complaint no power, checked unit, come to find outlet is defective, advised cx to contact electrician to correct issue."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Washington, DC 20002
Sherwood
Job Details: 05/19/2023
cx compliant not clesaning dishes. arrived and installed pump motor. after install checked for error codes and leak none were found repair complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 05/19/2023
Cx complaint unit has dents. Inspected and found dent along the front of top panel and below the door on the front panel. Also found the bottom right corner on front panel folded up towards the inside. Cx is inside 30 days of purchase for covering cosmetic damage. Ordering top panel and will use front panel on return. Contact cx when part ia available to reschedule; ordrng 1 WP8563663 (top panel)
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Fairfax, VA 22030
Demonte S.
Job Details: 05/19/2023
Inspected the unit. Found that the cx is saying that the Cooktop flames are leaving soot on all pots and pans. Checked the Lp Kit to what was installed by a builder. Installed all new Lp Kit to the Cooktop. All flames are now normal. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hanover, PA 17331
Bernard M.
Job Details: 05/19/2023
Cx complaint the RC section isn't cooling properly. Inspected and found condensation around the air ducts and under glass top from drawer. The liner at the bottom right is separating from the inner liner. Contacted TL to report findings and they're deeming unit unrepairable. Whirlpool will contact cx above moving forward.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Lititz, PA 17543
Justin L.
Job Details: 05/19/2023
Cx complaint unit not making ice. Was able to access unit and found icemaker just continuously rotated and never filled or stopped. Quoted cx for repair and collected full amount and setting return for Tue 5/23/23; ordrng 1 W10882923 (icemaker)
We serviced a
JENNAIR RANGE
Model JGD3430GB
Near Fairfax, VA 22030
Simon
Job Details: 05/19/2023
CX complaints igniter clicks but not light .the front right burner and rear left burner.UNIT CHECKS .igniter clicks but not light .i tried to light with lighter its works .orderd SPARK MODULE and SWITCH HARNESS. SZ; ordrng 1 WPW10475147 (spark module) and 1 W11661907 (switch harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Moyock, NC 27958
Austin D.
Job Details: 05/19/2023
cx complaint the unit is not draining. checked the uint. found that the drain pump harness was disconnected. not allowing drain pump to come on. removed the water and fixed the haress temporarily. ordering new harness to resolve the issue. will return once the new part comes in.; ordrng 1 w11643701 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Sterling, VA 20164
Simon
Job Details: 05/19/2023
"CX complaints squealing and squeaking niose UNIT checked in diagnostic factory cycle .no noises .checked the motor ,transmission clutch .no foult found UNIT works as designed.CX ADVASED no heavy loads.SZ"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hempfield Township, PA 17538
Fred G.
Job Details: 05/19/2023
"cx complaint unit ran for 2 days without stopping, also dryer will not heat. I found L2 was only getting 16.58vac. I found L1 is getting 122.45vac. I found timer was not advancing. unit needs timer and cx needs an electrican. called safety to report findings. once part is in please reach out to cx to set up a return visit.; ordrng 1 WPW10185982 (timer)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near East York, PA 17402
Sal R.
Job Details: 05/19/2023
"CX complaint was that the unit would not complete a wash cycle. I found the unit had a F8E1 error code. I found that the water supply inlet was revesred and with the hot supply connected to the cold side valve on the unit and same with cold side. I was able to reverse the line and connected the supply to the propper vlaves on the unit . I marked the Home supply line with CX permission. Unit test good., Fulfill and instruct completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH00
Near Palmyra, PA 17078
Cody H.
Job Details: 05/19/2023
"CX complains unit is not dispensing water ot making ice, Found unit to not have water to filterhead, found rear inlet valve to be recieving water from home but not recieving signal from dispenser to allow water. When testing dispenser in test 46, unit dispensed water without issue. But when exited out of test mode unit still did not produce water. Called techline and spoke to Bruce who said if unit door switches are working properly and unit still is not producing water under normal means but will produce water in test 46, then unit will need user interface. Quoted CX for part and labor for user interface, cx declined at this time until they discuss with their warranty company. CX paid service fee via card. does not owe unless they call and say they want further work done."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/19/2023
"cx complaint mid cycle will cut off, found f6e4,f6e3,f6e1,f9e1 stored, ran diagnostics, filled/washer/drained/diverter rotates. float clear heater activated, btu at end gave 9e1 again, replaced control from pre-id, reran diag, no errors, tested all ops ok parts CBE, collected $230 visa cx paid in full"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Barboursville, VA 22923
Eric F.
Job Details: 05/19/2023
Confirmed cx complaint unit not advancing cycles. Found cold water and hot water valve not actuating properly. Unit not filling enough to wash. Ordering valves.; ordrng 1 W11168740 (valve) and 1 W11220205 (valve)