Service History 365 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Berlin, MD 21811

Michael E.

Job Details: 07/21/2023

"CX complaint: water dispenser not stopping,. Testeed and verified complaint. When CX dispensed water it stayed on for long time until CX wiggled the spigot. Called WPTL to document. SR7736914878 Ordering ice door kit, water disp switch and swuitch jumper. Cannot reschedule due to SO parts.; ordrng 1 W11087492 (switch) and 1 W11572058 (ice door kit) and 1 W11238426 (harns-wire)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JZ3

Near Townsend, DE 19734

Frederick R.

Job Details: 07/21/2023

Replaced cooktop per prior diagnosis. Unit is now repaired and is working as designed. Job is complete. Left old cooktop with CX

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Smyrna, DE 19977

Frederick R.

Job Details: 07/21/2023

CX complaint is WM leaking from back. Inspected/tested and spoke to CX. This is a bad install by Lowes. Installers never secure the drain hose to unit nor into standpipe. When CX went to use unit it drained all over her floor and through her ceiling downstairs causing considerable damage to home. ****INSTALLATION ISSUE***. I did ziptip drain hose into standpipe for CX so that she could use machine. WM itself is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Clayton, DE 19938

Frederick R.

Job Details: 07/21/2023

CX complaint is WM no power. Inspected/tested and got 120vac at outlet and to control but control light wasnt flashing. No power going to UI. Replaced control from pre-id and plugged every component in and control was working. As soon as I plugged UI in it shut control off. Unplugged the UI and it came back on. . This is a Lowes contract where the dispatch got messed up by Lowes. CX was on phone with them and was on hold for over 30mins and decided to just pay for the repair and then deal with being reimbursed by Lowes. CX paid $669.18 by check#232. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model GB2FHDXWS06

Near Herndon, VA 20171

Richard B.

Job Details: 07/21/2023

"CX complant. Not cooling , Prior diagnosis foundunit needs evap fan . Installed evap fan , Tested unit. Working as designed. Started cooling. Job compketed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near South Mills, NC 27976

Austin D.

Job Details: 07/21/2023

found the low side pressure holding at 0 when i arrived. temp was 6 in the freezer. added r134a to get the system to hold at 5 on low side. unit is good to go.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Simon

Job Details: 07/21/2023

CX compliants frosting freezer section multple location .inspected unit right hand side freezer door not seal properly .replaced bracket and gear .checked both sides level.freezer door seal properly on top and both sides Rand L..SZ

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/21/2023

Cx complaint is that the unit is still leaking. Upon arrival I found that the water was running into the basket at a steady stream. I shut off the hot valve and then the cold valve and determined that it was the cold valve that has failed. I was able to access and replace the valve. I then turned the water back on and manually ran the hot and cold and verified that it is shutting off completely when not activated. Unit is functioning as intended. I called TL to documnet the findings. Job complete SR#7736914033

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Crofton, MD 21114

Emmanuel R.

Job Details: 07/21/2023

"Cs unit will not heat intermittenly, confirmed complaint.I found the door switches are not making 100% contact all the time. The unit has not been installed all the at yet so its not secured.The door is snagging on the cabinet.If you adjusted MW to the door doesnt make contact unit will heat everytime.I triede 7 times and it heated everytime.Once you push unit back into cabinet the unit stops heating and door open on it own. Adjusted MW ,advised when the builder install is all the way to be aware of the door snagging. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Ashburn, VA 20147

Simon

Job Details: 07/21/2023

CX compliants freezer door gasket falling off .checked unit frezzer and refrigrator gasket does not seal properly.orderd freezer and refrigrator gasket.SZ; ordrng 1 W11030683 (refrigrator door gasket) and 1 W11574983 (freezer door gasket)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near Ellicott City, MD 21042

Marc M.

Job Details: 07/21/2023

cx complaint that following previous repair the toe panel detached and needed to be resecured. was able to mount and fasten toe panel to correct issue. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Severn, MD 21144

Emmanuel R.

Job Details: 07/21/2023

"Replaced UI and control, couldnt confirm complaint.Unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lothian, MD 20711

Dustin F.

Job Details: 07/21/2023

"Cx complaint: unit not washing clothes properlyInspected unit, confirmed CX complaint. Noticed Hub had ALOT of play to it when testing suspension. Tilted unit back, found belt left marks on splutch wheel and gearcase oil leaking from behind splutch. took pics. Attempted to remove washplate, found oil inside agitator and agitator is ceased to shaft. gonna need to destroy agitator and replace it during repair as well. unit needs gearcase, agitator,belt,hub,screw,agitator screw, and splutch. 2 count gearcase job; ordrng 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11550891 (agitator) and 1 W10752187 (washplate screw) and 1 W10528947 (Hub) and 1 look (look)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Denver, PA 17517

Justin L.

Job Details: 07/21/2023

Cx complaint of items freezing in rc and and too cold in fc. Cx states they change the control then gets too hot. Used thermocoupler to verify but unable to get an accurate temp. Ordering data loggers which will need placed to monitor temps. Once in office will need to set return; ordrng 2 datalogger (data logger)s

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Fairfax, VA 22030

Christian C.

Job Details: 07/21/2023

"Cx complaint FC section is not cooling, Inspected unit found uv dye at bottom of drier. Inspected RC evap and dye also around evap. Ordering RC evap, compressor, drier, and coupler. SS repair 3 count 2 tech built in fridge. Cx says they have just renewed their contract with aig.; ordrng 1 W11553229 (RC evap) and 1 W10276644 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Kensington, MD 20895

Roberto I.

Job Details: 07/21/2023

"Cx complaint F2E1 message, keys not responding.Confirmed complaint, unable to run diagnostic, no one key responded. Removed control panel, connection ok, confirmed 13.8Vdc supplied ti the UI. Unit needs control panel W11236888. Marked pre id part to be installed on return, I didn't install it since the cost was above the pre authorized amount; saved tckt"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Knoxville, MD 21758

Ken M.

Job Details: 07/21/2023

"Customer complaint is that the unit will not turn on. Found the unit full of water. Aux drain pump is running, but not moving any water. Shifted the unit around to gain access and the unit started draining. Pump is starting to fail. Pump replaced and power restored. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Sparrows Point, MD 21219

Shane M.

Job Details: 07/21/2023

cx complaint the handle keeps coming loose. can confirmed. tighten both handles. unit working properly.

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS20

Near Culpeper, VA 22701

Eric F.

Job Details: 07/21/2023

Confirmed cx complaint unit F8E0 error code. Unit preheated to 280 then cut off due to low rpm error. Ordering blower.; ordrng 1 W11598119 (blower wheel) and 1 look

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/21/2023

"replaced fan switch, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Culpeper, VA 22701

Eric F.

Job Details: 07/21/2023

"Cx states whirlpool offered him extended warranty coverage. Could not verify coverage. Cx to call and have whirlpool dispatch coverage properly. Unit has cracked lid and restricted valve, must order for return visit.; ordrng 1 W11173597 (housing) and 1 W11101059 (lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Culpeper, VA 22701

Eric F.

Job Details: 07/21/2023

"Cx states ice maker is freezing up and that she has to remove it and thaw out the assembley to get it to work. Ice maker is currently working, cx states they cleared it recently and it works for a couple days befor happening again. Advised cx to let ice maker stay in failed state so we can see what is going on, based on description it's a possible fill issue or the ice maker mould heater is having intermittent issues. Rescheduling to rerturn next friday 7/28. Must return with pre-id'd part. Cx paid 120 diagnostic."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Culpeper, VA 22701

Eric F.

Job Details: 07/21/2023

"Confirmed cx complaint unit vibrating excessively. Found wash plate loose, moving freely in wash cycle. Tightened plate, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Owings Mills, MD 21117

Drew B.

Job Details: 07/21/2023

replaced deffrssted and now checks good new icemaker led and harness

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY010

Near Silver Spring, MD 20902

Roberto I.

Job Details: 07/21/2023

"CX complaint yellow sticky liquid leaking from freezer.Inspected unit, confirmed yellow sticky liquid on Rc shelf, pantry lid, liner and left door gasket. Also found the liquid around the Fc door gasket and around the left leg adjuster. The liquid seemed to be from food or drinks, not from the refrigerator. The unit is good and is not leaking. Collected $120"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gaithersburg, MD 20882

Julian H.

Job Details: 07/21/2023

replaced parts tested & working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Silver Spring, MD 20906

Julian H.

Job Details: 07/21/2023

scode S16360 W11092686GCX complaint about unit not defrosting properly causing an ice ball formed on the back of deli drawer followed svc pointer fan was replaced 2 months ago set unit to defrost every 8hrs raised temp to 45* to help with thawing out SCODE COVERS LABOR need parts CX PIF THRU APP; ordrng 1 W11033168 (harns-wire LESS THAN 1 YR) and 1 W11457241 (drip pan kit) and 1 W11211387 (cover-evap)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Norfolk, VA 23518

Carl A.

Job Details: 07/21/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Saint Leonard, MD 20685

Shane B.

Job Details: 07/21/2023

installed ordered part and ran service cycle. nothing leaked during testing. unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Fallston, MD 21047

Neil H.

Job Details: 07/21/2023

cx complaint unit not powering display cooktop works but blank panel found the ribbon harness broken replacing ribbon and u.i. than going from there; ordrng 1 W11025616 (harns-wire) and 1 W11175842 (suppressor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Dundalk, MD 21222

Shane M.

Job Details: 07/21/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL COOKTOP

Model MEC7430BB00

Near Bethesda, MD 20816

Sherwood

Job Details: 07/21/2023

cx complaint FR burner not working. arrived and took cooktop apart and FR burner is visibly falling apart. also ordering switch because cx wants both done.; ordrng 1 W11517959 (burner) and 1 WPW10434447 (switch)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Silver Spring, MD 20906

Roberto I.

Job Details: 07/21/2023

"Replaced parts, ran a calibration cycle and then a test cycle.he unit worked as designed"

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XSS00

Near East York, PA 17402

Sal R.

Job Details: 07/21/2023

CX complai t is that the unti nis dispalying a F47 error code. Unit will need 1 Induction Cooktop Control Module (W10857232). Part is currently No Longer Available. i called WP Tech Line and confermed N/S designation of part. I have provided CX a WP CX Care Phone #. Please see SR #7736910601.; ordrng 1 W10857232 (Induction Module (N/A)) and 1 SR#7736910601 (SR #7736910601) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Camden, NC 27921

Austin D.

Job Details: 07/21/2023

"cx complaint the unit is condesating all around the mullion. checked unit and found moistre all around the mullion. therefore, the i set the unit to 100% for both mullions. tested both mullions. both mullions receviing voltage and have resistance. therefore, i thing the setting change will resolve the issue."

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ00

Near Virginia Beach, VA 23464

Branden R.

Job Details: 07/21/2023

cx complaint frosting or condensation where is the condensation located checked unit and found frost build up and rails vary stiff on unit . also found frost build up inside switch to freezer . unit will need new rails and switch to properly repair unit . cx unsure if repair or replace at this time . saved quote . advised cx ticket stays open for 30 days .

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Berlin, MD 21811

Michael E.

Job Details: 07/21/2023

"CX complaint: not washing. Tested and verified complaint. F9E1 error code. I found the drain hase was kinked. I corrected hose, tested unit and it is now working properly. Job is complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near College Park, MD 20740

Alexander D.

Job Details: 07/21/2023

"arrived at leasing office, they called tenant and he said the dryer is fine. she then called maintenance tech to see if they moved the dryer to a different apt and he just said they dont need service anymore."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Annapolis, MD 21403

Israel R.

Job Details: 07/21/2023

Installed new thermistor but the other parts were not sent with me or to the customer and we cannot come back out without the control and heater. defrosted the evaporator but we still need to replace heater and control.; ordrng 1 W11558182 (Control) and 1 W11650662 (Heater)

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near California, MD 20619

Shane B.

Job Details: 07/21/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/21/2023

cx complaint is unit not starting the cycle. Found the capacitor to be defective causing the basket to not spin. Replaced capacitor from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model wfe320m0jw3

Near Freeland, MD 21053

Bernard M.

Job Details: 07/21/2023

"Replaced control, unit powered on, all burners and the oven now work and heat properly. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/21/2023

"cx complaint unit not making ice, checked unit found e5 code, temps at 0 and 36, all loads passed, cleared code, advised glitch in control, cx also worried about milky water, let water sit, cleared up within 1 minute,advised cx air bubbles in water cause issue, referred cx to several articles online, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Westminster, MD 21157

Brian R.

Job Details: 07/21/2023

came out and checked unit again. no codes found. watched videos and saw pictures she had. replaced clutch and slider and ran dlms as well as auto test and will let unit run a cycle and watch while i work on dryer. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, PA 17057

Cody H.

Job Details: 07/21/2023

"CX complains unit will not run cycle. States unit shows error and then wont start. CX is in manufacture warranty according to POP. Found unit to be showing f9e1-long drain error. Inspected under unit and found drain pump plug had failed. Unit will need a new harness for repair. Was able to replace harness with VS part. Retested unit and unit now shows f3e2-pressure system fault. Unit will need control for repair. Was able to replace control with pre I.D. part, retested unit, unit went through diagnostic cycle with no issues. Unit is now working as designed, no further work needed. CX EMAIL ADDED; ordrng 1 W11643701 (harness CH VS), used 1 W11643701 (ch vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near New Market, MD 21774

Ricardo S.

Job Details: 07/21/2023

"Cx complains that the rc not cooling again, inspected unit.. fctemp 2 degrees.. rc temp 49 degrees, the rc evaporator is full of frost again.. defrost probnnlem.. this is the 3er time this unit has this problem.. order services kit and evap/fan assy; ordrng 1 w11457241 (services kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Annapolis, MD 21401

Israel R.

Job Details: 07/21/2023

"Customer complaint unit is not dispensing water or making ice. I tested the unit and found the unit is not dispesning when paddle is pressed. I ran test 97 and ice maker is getting water, test 96 and water is dispensing. I ran test 93 and not change test 120 ice maker not moving. I remvoed the UI and check for loose connection and the unit is good. Not dispesning. Ordering UI and control to be replaced. Called customer when part is available.; ordrng 1 W11664342 (Control) and 1 W11574766 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Berwyn Heights, MD 20740

Alexander D.

Job Details: 07/21/2023

cx complaint unit not cooling properly in either section and alot of condensation on items in rc. inspected unit and verifeid complaint. condensation on items in rc and ice on duct in rc. all doors are sealing good. evap has light even frost pattern. issue must either be in control or the start of a SS leak. replaced control and rc thermistor. advised cx to allow 3days for temps to adjust and call back if issue persists.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Baltimore, MD 21239

Justin S.

Job Details: 07/21/2023

"cx says they start a cycle and it jumps staight to done. found a f7e7(motor) error code in memory. the unit is filling and draining but is not spinning or agitating but the motor is trying. the cap is leaking. replaced the cap and ran the automatic test again but this time the unit is spinning and agitating good. the unit is now godo; ordrng 1 W11395618 (cap(js vs)), used 1 W11395618 (CAPACITOR(js vs)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Towson, MD 21204

Justin S.

Job Details: 07/21/2023

cx says the unit has not made ice for a while. cx says the ice cream is solid in the freezer. test 36 the fan is blowing good. test 56 has an e5(thermistor) error code. test 57 the ice maker harvest completed. test 45 the valve activated but the tray didnt fill. the dispenser is dispensing water. ran the valve a second time and heard the water fill the tray after sounding odd at first. test 19 the unit is heating with the facia. ajusted the heaters on the ice maker water line. test 7 to 2. the unit is now good

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/21/2023

Cx complaint is unit not draining. Tested inspected and verified complaint. Found the drain pump to be defective. Quoted cx for drain pump and cx did not want to follow through with repair at this time. If cx wants to follow through with repair WPW10276397 drain pump is needed. Left quote with cx. Cx paid 120.00 service call. Closing the ticket at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Leonardtown, MD 20650

Shane B.

Job Details: 07/21/2023

"cx complaint is the unit not completing cycles and the basket sitting very low .found unit with water in it and basket sitting so it was almost hitting the ground. i plugged unit in and ran drain pump, unit drained. found no saved codes. inspected under unit and found belt has been hitting the guard. the drive pulley is very loose. i replaced it with a VS part. ran service cycle and calibration cycle. leveled unit. unit is working as designed.; ordrng 1 W10721967 (drive pulley VS SB), used 1 W10721967 (CAM) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Silver Spring, MD 20906

Julian H.

Job Details: 07/21/2023

CX complaint about pulstaing noise when gets water confirmed went to the back 120vac constant to valve remove filter noise stopped issue with filter housing replaced from preid & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Rockville, MD 20850

Julian H.

Job Details: 07/21/2023

CX complaint about RC temps are not staying below 40* if temp setting is not reduce to 33* checked temps on arrival RC 42* FC 2* found that Fc had a frost formation around slides & top were fan is felling air flow from damper bringin preid fan just in case need slides; ordrng 2 W11265130 (slide)s

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Crownsville, MD 21032

Israel R.

Job Details: 07/21/2023

"SR// 7736914130. Customer complaint unit is not cooling at all. I found the unit is not cooling and is warm. Compressor is really loud and not frost pattern. Checked wattage and found the compressor is reading 68W on full speed. Compressor is rated to 113watts. 3 way vavle is tapping but is very loud. Maybe be bad or restriction. No cooling. TEchline wanted me to check pressures but i dont have any. Unit needs SS tech. Ordering compressor, evap, dryer, 3 way valves and coupler. Seal system to determine leaks or obtructuion or if they unit is even repairable.; ordrng 1 WPW10143759 (dryer) and 1 W10276644 (compressor) and 1 W11580434 (3 way valve) and 1 WPW10608485 (evaporator) and 1 W11492867 (Evaporator) and 1 W11506635 (coupler)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Ashburn, VA 20148

Demonte S.

Job Details: 07/21/2023

"Installed the Appliance Manager, Inverter Board & Magnetron. Tested the unit. Inner Light will flash then Door Switches will click then User Interface will say Open Close Door. Unit will need the Door Switch Harness = W11033422"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Brightwood, VA 22715

Eric F.

Job Details: 07/21/2023

"Confirmed cx complaint unit not producing ice. Found fill line blocked by ice buildup. Cleared ice buildup. Removed filter, home has primary line of filtration and having a secondary filter can reduce water flow and cause freezup in fill lines. If cx calls back must pre-id fridge ice maker W11658802 for return visit.; ordrng 1 look"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Ashburn, VA 20148

Demonte S.

Job Details: 07/21/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water. ( Cx had the Refrigerator set to 34 Degree. ) Side intake Door Gaskets are Frozen, removed all Frost / Ice from Gaskets. Tested the Dispenser. No Water Flow from the Dispenser. Ran Service Diagnostics on the unit for all Heater Element opitions to make sure lines are not frozen.The valves will not even humm at all. Made sure Valve is fully connected. Unit will need the Dual Water Valve, Water Inlet Valve & Main Control with User Interface. ; ordrng 1 W11535162 (Whirlpool Refrigerator Water Inlet Valve) and 1 W11312191 (VALVE) and 1 W11533213 (Whirlpool Refrigerator Control Panel) and 1 W11024083 (HOUSING)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Leon

Job Details: 07/21/2023

"cx complaint noise coming from fridge, inspected fridge, placed in diagnostic mode and tested various components inside fridge to get noise to activate. was unable to get sound out of fridge, unit working as designed"

We serviced a

ROPER WASHER

Model RED4516FW0

Near Fairfield, PA 17320

Andrew S.

Job Details: 07/21/2023

Cx complaint is that the unit is making a noise while it is running. Upon arrival I found that the unit is heating and has good air flow. i also found tha tthe Idler and rollers are making the noise. I accessed them and found that the LH roller bushing was egg shaped. I replaced the rollers and idler and tested the unit. It is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Potomac, MD 20854

Julian H.

Job Details: 07/21/2023

replaced parts tested icemaker & working

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Bel Air, MD 21014

Neil H.

Job Details: 07/21/2023

cx complaint unit making loud sounds found the hub stripped283.23 collected paid in full; ordrng 1 W10528947 (drive hub kit)

We serviced a

JENNAIR OVEN

Model JGW8130ADB

Near Washington, DC 20016

Sherwood

Job Details: 07/21/2023

cx complaint bake cycle not working. arrived today installed igniter. tested unit preheated to 350. bake is now working repair is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Glen Allen, VA 23059

John P.

Job Details: 07/21/2023

"CX complaint unit leaking water checked unit saw water in cxs containers under left and right of door. Left side has several tablespoons of water, and right side a small. Called techline talked to Austin stated to have CX call customer service. SR#7736491727."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bel Air, MD 21014

Neil H.

Job Details: 07/21/2023

cx complaint not every cycle but in the spin when unit has less than a min rough grinding rubbing sound ordering new slider and clutch sounds like when brake engage causes this issue at times; ordrng 1 W10734521 (slider) and 1 W10754448 (Whirlpool Washer Clutch)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Toano, VA 23168

Lucas R.

Job Details: 07/21/2023

"cx complaint not cleaning properly, checked unit found no error codes, all loads passed in diagnostics, advised cx on cycle usage and loading procedures, heard slight squeel during spin, checked under unit found oil leaking from gearcase into rotor, cap on agitator falling off during use, called office scheduled for thurs. 7/27; ordrng 1 W11550891 (agitator) and 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dover, DE 19904

Frederick R.

Job Details: 07/21/2023

Replaced control per prior diagnosis. Ran test 13 and verified heater is indeed working as designed. Informed CX 24-36 for unit to get to temps because it was unplugged. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM00

Near Ashburn, VA 20147

Simon

Job Details: 07/21/2023

CX complaints filter sign too often and water not despensing properly.inspected unit water flow too low new filter CX purchased from amazon suggest CX to purchase from whirlpool ordered inlet valve CX will pay LABOR next visit .SZ.; ordrng 1 WPW10238100 (INLET VALVE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Washington, DC 20016

Sherwood

Job Details: 07/21/2023

cx complaint food freezes food in rc. arrived and ran a damper test and it was loud and was not closing which is allowing to much freezing air to food in rc. damper was not in bin. ordering damper; ordrng 1 w11087463 (damper)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Cartersville, VA 23027

Joseph D.

Job Details: 07/21/2023

Replace compressor and dryer unit holding charge full Frost pattern operating as designed no other issues detected

We serviced a

WHIRLPOOL OVEN

Model MET8800FZ05

Near Pasadena, MD 21122

Israel R.

Job Details: 07/21/2023

Installed new convection fan. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Washington, DC 20002

Samuel R.

Job Details: 07/21/2023

cx cancelled at door

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC 20003

Samuel R.

Job Details: 07/21/2023

cx complaimnt unit is not washing dishes good.inspected unit and food big chuncks of food in unit.checked spray arms found them be clogged badly.unit will need new spray arms so unit could wash properly.WPW10491331 0 tribles WPW10448645 5 tribles ; ordrng 1 WPW10448645 (upper spray arm) and 1 WPW10491331 (lower spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Washington, DC 20004

Samuel R.

Job Details: 07/21/2023

cx complaint unit is not dispensing water.tried to defrost resivoir but steam gun failed in middle of defrest will have to come back out defrsot resivoir to continue test.; schdld next appmnt for 7/31 MON am

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bel Air, MD 21014

Neil H.

Job Details: 07/21/2023

"cx complaint the washer makes sqealing sound while spinning ordering new gearcase 2count needed; ordrng 1 W11449841 (Whirlpool Washer Transmission Gearcase), used 2 look (2count needed) from stock"

We serviced a

WHIRLPOOL OVEN

Model Kems378sss00

Near Vienna, VA 22182

Leon

Job Details: 07/21/2023

"cx complaint heat leaking out of oven and the latch wasn't closing, inspected unit to see the latch was broken and the heating elements were also failing. cx needs latch, door trim as well due it being a slight slit inside latch hole.; ordrng 1 W11029221 (latch-door) and 1 WPW10207398 (elmnt-bake) and 1 WP9760774 (elmnt-brol) and 1 8304580BL (trim-door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Suffolk, VA 23435

Justin W.

Job Details: 07/21/2023

replaced thermistor. advised cx to monitor unit and call us back at first signs of issue. cx agreed unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Dunkirk, MD 20754

Dustin F.

Job Details: 07/21/2023

"CX complaint: light under MW wont come on since she got the unitInspected unit, confirmed CX complaint. Found Unit sending 121.4v both When under load and NOT under load to light socket for bulb. Bulbs filiment is damaged and light socket is loose on inside. bulb doesnt sit securely. Unit needs new control, light socket, and bulb. for return visit.; ordrng 1 W11545876 (control) and 1 W10210871 (light sockett) and 1 8206232A (light bulb)"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/21/2023

replaced the burner heads and the orifice and all burners lighting tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Ellicott City, MD 21043

Marc M.

Job Details: 07/21/2023

installed parts and tested unit. unit now checks good.

We serviced a

JENN-AIR COOKTOP

Model JES1750ML0

Near Pasadena, MD 21122

Israel R.

Job Details: 07/21/2023

Customer complaint unit is cooktop is chipping and starting to crack. I found there is some built up on the cooktop after trying to clean it. Some came off some of it the cooktop is failing i also found a hair line crack on the right front burner. I replaced the cooktop unit is back to normal operations. no pop ac; ordrng 1 look (look)

We serviced a

JENN-AIR COOKTOP

Model JGCP436HM00

Near Stone Ridge, VA 20105

Demonte S.

Job Details: 07/21/2023

Inspected the unit. Found that the cx is saying that the Cooktop will not turn off once it is turned on. Checked egw knobs to the Cooktop. All knobs are cracked at the stem. Showed the cx. Advised the cx that all knobs are cosmetic. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Severna Park, MD 21146

Israel R.

Job Details: 07/21/2023

Customer complaint unit is not making ice in the bottom freezer and the water flow is low. I foune the water flow is low because the vavle was not openning all the way. I Open the vavle on the house more and the unit started dispensing faster. I found this unit does not have two ice maker only the one on the door. The customer though they purshased the one with two ice makers. She is contacting the store to figure it out. Unit is good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Chantilly, VA 20152

Demonte S.

Job Details: 07/21/2023

Installed Freezer L.e.d. Light. All L.e.d. Lights are illuminating. Unit is working as Designed.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Vienna, VA 22180

Leon

Job Details: 07/21/2023

cx complaint was unit was making a smell confirmed issue seen that was comi8ng from heater but the heater looks great with no burns cx would need heater and will buy the part on there own and call us back wgen they are ready for us to install

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Virginia Beach, VA 23462

Branden R.

Job Details: 07/21/2023

"cx complaint unit not working , checked unit and found cx will need to contact a exterminator before we can service unit . cx agreed ."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 07/21/2023

"Attempted to replace both parts and found the control defective. The connection for the console was off the board. Replaced fascia and unit wouldn't power on. Placed old fascia back on with same result. Checked and found 105v coming in from outlet. Instructed cx to have licensed electrician repair outlet for 240v. Re-ordering control and fascia, once approved contact cx to reschedule; ordrng 1 W11413567 (fascia) and 1 W11618917 (control)"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Ashburn, VA 20148

Simon

Job Details: 07/21/2023

"CX complaints oven too cold inspected unit oven bake preheating too long to reach the setting temperature 350F.REPLACED BAKE ELEMENT ,TEMPERATURE SENSOR AND CONTROL BOARD .TESTED UNIT IN BAKE preheating 350F temrperature reaches in 10min UNIT WORKS AS designed .SZ"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Silver Spring, MD 20906

Roberto I.

Job Details: 07/21/2023

"CX complaint unit not agitating.Ran test mode, found F0E5 and F7E6 errors.Ran manual agitation, the shifter didn't move. Inspected shifter, found broken arm on it. Replaced shifter using pre v/s part. Ran a calibration cycle and then a test cycle, the unit worked as designed. Collected $244.531 3 5 F0E51 3 4 5 3 4 F7E6 motor fault; ordrng 1 W10913953 (shifter (RI van stock)), used 1 W10913953 (shifter) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Newport News, VA 23608

Lucas R.

Job Details: 07/21/2023

"cx complaint unit leaking from bottom, checked unit found evap drain clogged with ice, removed ice build up cleared drain tube, verrified drain into pan, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23451

Branden R.

Job Details: 07/21/2023

"came out to replace all parts on unit , disassembled and replace all parts needed for repair to unit . tested and unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Chester, VA 23831

Chris B.

Job Details: 07/21/2023

cxc omp fc led is dim replaced fc led tested unit wroking as desighned collected 120 sc 110 labor 15 shipp 5.83 97.24 part total collected 348.07 cx paid in full cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Reston, VA 20190

Richard B.

Job Details: 07/21/2023

"CX complant. No water . Inspected unit and found frozen resivoir. Thawed out resivoir with steam gun and now water is working. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Henrico, VA 23294

John P.

Job Details: 07/21/2023

"Sears complaint in and not working check unit found bad little lock replaced lid lock CX also stated unit shakes violently check unit found basket has separated from gear case causing excessive shaking ordering gear case basket and spanner nut.; ordrng 1 W11513248 (Lid lock JP/vs) and 1 W11551646 (Nut) and 1 W11513243 (Basket shp2cx) and 1 W11449840 (Gearcase) and 1 Look (Look) and 1 2ct (2 ct), used 1 W11513248 (Lid lock JP/vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Arlington, VA 22205

Davonte

Job Details: 07/21/2023

installed new damper unit now quiet and working as should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Alexandria, VA 22314

Jason A.

Job Details: 07/21/2023

CX complaint FRIDGE lights not working due to door sw. Replaced switches & test lights now working > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Rockville, MD 20853

Roberto I.

Job Details: 07/21/2023

"Cx complaint ice dispenser not working.Confirmed dispenser noisy and not dispensing. Inspected unit, found worn motor coupler, worn container coupler, and warped chute. Replaced all 3 parts using pre id. Dispenser tested ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Camden, NC 27921

Austin D.

Job Details: 07/21/2023

checked unit and found a defective drawer. replaced drawer and tested fabric softner. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Fairfax, VA 22031

Leon

Job Details: 07/21/2023

"cx complaint that washer was making loud noise as if something was broken, only does it on spin cycle, everything else is working as it should. tested suspension and it seemed loose which coud be causing loud noise when spin cycle is full speed. ordering suspension rods; ordrng 1 W11217817 (suspension rods)"

We serviced a

JENNAIR COOKTOP

Model JGD8348CDP

Near Falls Church, VA 22046

Leon

Job Details: 07/21/2023

"cx complaint 2 burners wont ignite. inspected unit, back left burner wouldn't ignite so i replaced the ignitor to which the client already had the part and the front burner wouldnt ignite so we replaced the burner & ignitor. unit working as designed"

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