Service History 364 - VIA Appliance

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Dover, DE 19901

Frederick R.

Job Details: 07/17/2023

CX complaint is WM wont stop draining. Replaced control and lid lock per prior tech diagnosis. After repair I calibrated and retested. WM is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW1

Near Ellicott City, MD 21042

Marc M.

Job Details: 07/17/2023

cx complaint loud noises coming from unit. inspected and removed front panel and drum to confirm no issues with motor or blower and found both to rotate evenly and without any substantial wobble. did find that the rollers and idler are worn and quoted cx for replacment. cx pif. scheduled for friday 7/21; ordrng 4 WPW10314173 (support)s and 1 W10837240 (idler pulley)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Hampstead, MD 21074

Brian R.

Job Details: 07/17/2023

"cx complaint is with right fridge door and its gasket and moisture on shelves as well as no ice is being made now. tested and checked unit. took temp readings of 0 in freezer 42 in fridge 19 through ice maker and cant hear fan. door gasket is sealed on unit, UI doesnt beep all the time and replaced ice maker fan and its not coming on. advised cx we will order and come back to replace controls while she waits on door as thats going to be 4-6 weeks to come in. she will call when she gets door and i told her we will call when we got other parts to schedule.; ordrng 1 W11577100 (UI Black) and 1 WPW10675033 (Control) and 1 W10815687 (Right FF Door) and 1 W11336585 (FRONT-PAN) and 1 Look (Look), used 1 W10846539 (FAN) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Lake Frederick, VA 22630

Ezra M.

Job Details: 07/17/2023

"no ice. showing error 05. ice maker cycles normally, thermistor reading normally, fill tube heater working, unit fills. ordering ice maker. also ordering shelf ladder, as shelves are wobbling, and no matter where they're moved they are unstable in the same center areas where sitting on ladder.; ordrng 1 WPW10248516 (ladder) and 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL ICE MAKER

Model KUID508HPS01

Near Rockville, MD 20852

Roberto I.

Job Details: 07/17/2023

"Cx complaint no ice.Ran test mode, thermistior ok, no water fill, but water valve on. Water supply ok, the unit filled ok once I removed the filter. Possible issue with filter housing or inlet valve doesn't allow enough pressure. Frost patter ok, but the hot gas valve didn't melt the frost. Ordering filter housing W11266112, inlet valve W10897719 and solenoid WPW10206473; ordrng 1 W11266112 (filter housing) and 1 W10897719 (inlet valve) and 1 WPW10206473 (solenoid)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Vienna, VA 22180

Lloyd B.

Job Details: 07/17/2023

"Cx complained of loose handle and damage. Inspected the unit and found scratches on the front panel and a techs tool broken inside of the screw on the handle. Unit needs new panel, screws, stud and nameplate; ordrng 2 W10826179 (screws)s and 4 W11157086 (studs)s and 1 W11320226 (handle) and 1 W11505430 (panel) and 1 W11320231 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 07/17/2023

"Cx complaint is that after the last repair the unit ran a couple loads and then started making noise again and has since quit working. Upon arrival I found that the basket was tight. I tipped the unit back and found that the splutch pulley nut owrked its way loose and the pulley was seized into the cover. I was able to separate the cover and pulley. I am ordering the splutch, belt and cover. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Cover)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/17/2023

unit with failed latch and long drain errors unable to actuate any functions of diagnostic mode ordering control latch and drain pump; ordrng 1 W11419171 (Cntrl) and 1 W11394572 (Latch) and 1 W11396717 (Pump)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Yorktown, VA 23693

Lucas R.

Job Details: 07/17/2023

"replaced gearcase and slider, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/17/2023

Unit with shorted defrost sensor and weak freezer fan ordering both; ordrng 1 WPW10290745 (Harness) and 1 W11024089 (Fan)

We serviced a

WHIRLPOOL RANGE

Model KCGS550ESS01

Near Dover, DE 19904

Frederick R.

Job Details: 07/17/2023

"cx COMPLAINT IS FLAMES TOO HIGH.. iNSPECTED/TESTED AND ADJUST ALL 4 OUTSIDE BURNERS TO PROPER HEIGHT. cENTER POWER BURNER HAD SUPER HIGH FLAMER. cHECKED TO MAKE SURE IT WAS INSTALLED PROPERLY. Unit needs spud orfice kit, center burner head and burner cap set. Cannot reschedule at this time due to part availability; ordrng 1 W10811958 (cap-burner) and 1 W10836409 (burnr-head) and 1 W10853432 (spud-orfce)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Odenton, MD 21113

Emmanuel R.

Job Details: 07/17/2023

Replaced UI and tested unit.Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Smithfield, VA 23430

Zachery R.

Job Details: 07/17/2023

"cx complaint slow ice production. checked unit, ran test 45, unit displaying e1 no cool, ice box fan is good. water is making its way to ice tray. come to find defective thermistor, thermistor reading out of range. ordering icemaker to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Scottsville, VA 24590

Kyle A.

Job Details: 07/17/2023

Found one of the drawer slides was not seated. Reseated slide and drawer is as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW8200FC0

Near Arlington, VA 22201

Leon

Job Details: 07/17/2023

cx complaint was cx hear sound when moving the basket by hand confirmed the issue the sound the cx was hearing was the ball bearings between the tub cx looking was a item that he thought was in the tub i checked the gasket and the drain pump filter couldnt find it

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/17/2023

customer complaint no cool confirmed complaint found compressor pulling 6 amps with no movement of refrigerant must replace compressor and diagnosed leak. Cx; ordrng 1 W11370574 (Compressor) and 1 W11109499 (Driet) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near McLean, VA 22101

Leon

Job Details: 07/17/2023

"cx complint of error code, confirmed. replaced gasket for dishwasher."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Middle River, MD 21220

Alexander D.

Job Details: 07/17/2023

"cx complaint bake and broil not heating. cannot fully test unit at this time because cx whole house lost power. found L2 shorted inside Jbox, pic saved. turned breaker off so there wont be any issues once cx gets his power back. advised cx to call electrician to correct power supply."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Falmouth, VA 22405

Robert W.

Job Details: 07/17/2023

"Cx Complaint is the unit isnt making ICE. Inspected unit and found the IM is harvesting but not filling, Pulled unit out and found the water supply is good valve ohm out and its good reseatted everything and tested again and unit is now filling and making ice."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Richmond, VA 23228

Chris B.

Job Details: 07/17/2023

cx comp unit will not wash insp unit conf c xcomp found power to sump and sump not pumnping water repalced sump tested unit insp for leaks unit working as desighned colledt 120 sc 110 labor total collected 230.00 cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Reading, PA 19608

Cody H.

Job Details: 07/17/2023

"Cx complains unit began overflowing from ice maker and dripping from ice chute. Found unit ice maker was filling with water, freezing but not dumping ice and then filling with water on top of the ice block. Was able to replace ice maker with pre i.d. part. Called techline to document due to repeated issues with ice maker. Sr# 7736874722. No further work needed. Unit now working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Finksburg, MD 21048

Brian R.

Job Details: 07/17/2023

cx complaint is soap is always on the bottom and unit makes bad noises and wont run like it should. tested and checked unit. unit ran and filled and drained. motor did have a slight grinding sound to it as well as drain pump.he said he always cleans everything good. top arm wont spin and lower does. will order parts needed and office will schedule.; ordrng 1 W11613479 (Sump and Motor) and 1 W10876537 (Drain Pump)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, VA 23504

Justin W.

Job Details: 07/17/2023

cx complaint unit not washing properly. checked unit to find when unit goes into agitate control powers on. checked to find intermittent continuity between control and motor. motor checked good ordering as precaution. repair will need harness and control.; ordrng 1 W11603810 (control) and 1 W11652038 (harness) and 1 W10890624 (motor)

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC0

Near Essex, MD 21221

Alexander D.

Job Details: 07/17/2023

"upon arrival, cx said unit stopped draining all together, left water in unit and is just running drain pump nonstop. inspected unit and verified complaint. nothing in drain filter. removed tub to pump hose and found bra pad caught in it, then found another bra pad still in the tub but i was able to get it out. replaced drain pump and pressure switch. tested unit, autotest completed properly, no errors came back. unit is now working properly. advised cx to use mesh garment bags for any small items."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Carrollton, VA 23314

Zachery R.

Job Details: 07/17/2023

"cx complaint unit leaking. checked unit, drain tube is good. ran test 45, noticed pin hole in resevoir. replaced resevoir. tested. no signs of any leaks. unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model MZF34X16DW01

Near Richmond, VA 23228

Chris B.

Job Details: 07/17/2023

cxc omp unit will not cool insp unit found ice ball on top of evap unit will need comp and evap to complete repair cx satted they will be repacing unit collected 120 sc

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Bowie, MD 20720

Israel R.

Job Details: 07/17/2023

Customer complaint unit is not starting is just flashing F5E3 and door is locked. I found the unit is not unlocking. I removed the old latch and installed new latch. Tested and the unit is not giving me anymore error codes and completing test cycle and locking and unlocking the door during normal wash. Unit is back to normal operations.

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/17/2023

"installed main control, first, verified 120v off J12 connector, icemkaerharvested and called for water, tested all ops ok"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Chevy Chase, MD 20815

Israel R.

Job Details: 07/17/2023

"Isntalled drain pump, fill tube, blade fan and condenser fan."

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Baltimore, MD 21207

Robert L.

Job Details: 07/17/2023

"cx complaint not stopping on timed dry, timer not advancing. replaced timer from pre-id, ran from 60 to 50, tested all ops ok showed cx sensor dry as better option"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Washington, DC 20012

Israel R.

Job Details: 07/17/2023

"Customer complaint unit is not making ice and the door is not closing correcly. I tested the unit and the unit is harvesting and filling but is not doing it by it self. I tried replacing the ice maker but the new one is bad. The motor and the switch are not ligning up and the motor keeps popping off. The RC door right door is not sealing correctly the gasket ir failing the magnets is coming off. The door is warping and is not sealing correctly and is binding with the door. The warmer temps is keeping ice being made. Unit will needs new door, gasket and ice maker. Customer will call back if when they get the door.; ordrng 1 W10849510 (dor-fip) and 1 W10917312 (gasket-dor) and 1 W11557001 (Ice maker)"

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Ellicott City, MD 21042

Marc M.

Job Details: 07/17/2023

"installed ONLY wpw10385583 to address the incorrect gas line orientation on the FR valve previously. did NOT use wpw10385582 which is the intended valve for the RR burner. adjusted set screw for RR valve to configure the flame height to the cx liking. also adjusted all bezels, knobs and fascia directionally to the cx liking."

We serviced a

KITCHENAID FREEZER

Model krfc302ess02

Near Silver Spring, MD 20910

Israel R.

Job Details: 07/17/2023

"Customer complaint unit is making a loud noise from the freezer part. I ran test for compressor, fan and damper and nothing was making noises. SHe had recording and to me it sounded like ice hitting the evap. I did not find any frost and the unit is cooling and fan is blowing good. Ice maker is working fine. I cannot make the unit make the noise. She will call back if they need more service. QUoted for new gasket but she said she will firgure it out. Collected 120; ordrng 1 W10830046 (gasket-fip 191.91)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ellicott City, MD 21042

Marc M.

Job Details: 07/17/2023

"cx complaint unit still creating grinding sound, as frequently as multiple times per hour. inspected and again could not identify anything that may be causing the cx described noise. cx had a video of the sound occuring which lasted about 4 seconds and was not entirely clear regardless. contacted techline and techline reccomended that the mastic be 'doubled up' at the evap cap tube. based on video and sound frequency im personally not sure this is the resolution, but did advise cx this is the suggestion per whirlpool. cx, however, does not want to proceed with any repair OOW that can not conclusively solve issue. contacted Trade Care as well and was not afforded anything other than pad on the part for the mastic (4318168) only. sr7736865742 documented and avised for cx."

We serviced a

MAYTAG DISHWASHER

Model MED7230HW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 07/17/2023

"came out to replace parts on unit , disassembled and replace acu . tested and unit still not running disassembled unit and found lose connetion on motor not allowing unit to turn on and cycle . reseated connetions and ohmed out all major componets everything ohmed out good and unit is now running as designed ."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/17/2023

Replaced faulty control and failed bake element. Unit working properly and no other issues found

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, VA 23325

Justin W.

Job Details: 07/17/2023

"cx complaint unit not spinning or draining. checked unit to find error codes f7e5, f7e6. found harness open on counterclockwise windings. ordering harness and motor to complete repair. cap tested good. quoted cx total 323.38$ diag 120, parts 73.94, shipping 15, labor 110, tax 4.44, grand total 323.38 parts W11376227 lower harness"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Great Falls, VA 22066

Jason A.

Job Details: 07/17/2023

CX complaint DW lower rack falls. Found rollers are separated from mounts & wheels fell on heater & melted. Clear all debris. Checked other adjusters & racks > JJ; ordrng 4 W11551383 (wheel lower rack.)s

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near West River, MD 20778

Shane B.

Job Details: 07/17/2023

"cx complaint is the unit leaking from around the door seal causing condensation and water to drip by the front left of the unit. when i arrived i found moisture on the inner door and tub in the top left. the gasket is pushed back at the top left corner. i tried pulling it out so its straight but it sloly moves back. i replaced gasket with preIDed part. checked for codes, none saved. ran service cycle. at end of cycle. no condensation on the inner door. i started a normal cycle and let it run for a little while. no moisture issues. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS09

Near Richmond, VA 23233

Chris B.

Job Details: 07/17/2023

repalced air baffle tested baffle working as desighned apon arrival cx had only one track for fc door was shipped to cx unit will need both tracks for door to open and close as desighned; ordrng 1 W11658403 (door track)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Orrtanna, PA 17353

Andrew S.

Job Details: 07/17/2023

Cx complaint is that the unit is not completing cycles. Upon arrival I found an F8E1. I then ran the diag test and found that the cold valve is loud and water is just trickling in. I was able to replace the valve. I found that the water was flowing better but is still slow. i removed the cold hose and opened it into the basket and found that the supply flow is slow. I informed the cx that a plumber will need to evaluate the issue. Job complete

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/17/2023

Unit with weak suspension. Basket hitting floor. Must replace suspension to eliminate drain lockout P; ordrng 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 07/17/2023

Cx complaint is that the lid is cracked and will not shut properly. Upon arrvial I found that both hinge plates have stress cracks at then and the door is not held securely in place. The door is able to slide on the hinge plates. I am ordering the Lid. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11470212 (Lid)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/17/2023

Unit with leak from nut to heater coil. Water dripped on motor and caused failure of motor. quoted customer for new motor. customer declined to gain coverage

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bowie, MD 20716

Shane B.

Job Details: 07/17/2023

called the cx because i was running ahead of schedule. she said she was not home and would not be home until later in the time slot. she said she will call the office and reschedule for another day.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/17/2023

Unit with failed compressor pulling 5 amps quota customer for compressor replacement customer declined quote in order to shop for possible new unit; ordrng 1 W10832994 (Compressor)

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/17/2023

"CX Complaint is the unit is making noise. Inspected unit and found the drain piump making a high pitch squeeking noise not normal, Ordering drain pump; ordrng 1 W11539855 (Drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA01

Near Glen Allen, VA 23060

Thomas B.

Job Details: 07/17/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the baffle diffuser, and Led Modules"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Washington, DC 20015

Sherwood

Job Details: 07/17/2023

cx complaint was leaking. arrived today installed the part. ran a calibration cycle after repair and also checked for leaking during this time. no leaks or error codes found after calibration cycles. repair complete

We serviced a

KITCHENAID COOKTOP

Model Kseg950ess1

Near Richmond, VA 23235

Chris B.

Job Details: 07/17/2023

cx comp unit cook top cracked insp unit conf cx comp replaced cooktop collceetde 120 sc 150 labor 15 ship 23.82 tax 396.97 ct total collected 705.79 cx paid in full

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Manchester, MD 21102

Brian R.

Job Details: 07/17/2023

replaced parts ordered and recalibrated and ran auto test. also put a load in for them and started. uit filled good and ran as it should. job complete.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Centreville, VA 20120

Christian C.

Job Details: 07/17/2023

Cx complaint they want a different type of grate. Inspected unit and unit has grate for model. Advised cx unit only has one type of grate. Cx will contact seller.

We serviced a

MAYTAG REFRIGERATOR

Model msd2454grw

Near Hanover, PA 17331

Sal R.

Job Details: 07/17/2023

"CX complaing was that the unti was making a grinding sound when dispensing ice. I found that the icedoor Solenoid is making the grindiong noise. Unit needs a new icedoor kit with selinoid , Part is No longer Avlible. UNit is also having a drain dutb blockage. I cleared ice with steamer and unit can now drain. I would reccomned replacing fragmented drain tube, Part no longer avalible.; ordrng 1 Y00000000 (icedoor kit (solenoid) N/A) and 1 N/A (drain tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Glen Allen, VA 23060

Thomas B.

Job Details: 07/17/2023

Cx complaint unit is not working properly inspected unit removed and replaced the evaporator went to fill unit while adding refrigerant maintained guy accidentally knocked plug out of Wall while filling cannot get compressor back on keeps tripping overload ordering compressor ; ordrng 1 W11580057 (Compressor)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Washington, DC 20002

Samuel R.

Job Details: 07/17/2023

cx complaint unit is is not dispensing softner.insoected unt and found setting to set on off.then tested unit and unt is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Richmond, VA 23235

Chris B.

Job Details: 07/17/2023

cx comp unit will freeze food in rc insp unit conf cx comp found rc at 38 and fc at 0 both set to recom setting both compartments are at rec temp advised cx of use and care also found wire not seated on daper seated wire tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Newport News, VA 23606

Lucas R.

Job Details: 07/17/2023

"upon arrival compressor and discharge line burning hot, compressor pulling 1.1 amps, flushed all lines 140 psi nitrogen, had small amount of oil come from yodel loop, replaced compressor, cut evap flushed, replaced evap vacuumed and charged, advised cx to monitor, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Perry Hall, MD 21128

Neil H.

Job Details: 07/17/2023

complaint the convection heater not heating the connector frayed i was able to splice and replace the connector unit tested good.

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Sparrows Point, MD 21219

Alexander D.

Job Details: 07/17/2023

"cx complaint water tank full icon on even tho tank is empty. if cx tries to run unit, icon goes away for a couple seconds then cycle shuts down within a min and icon comes back on. inspected unit and verified complaint. no errors stored. tested float switch and J8-3 - J8-4 and it tests good. ran diagnostic cycle. filled water tank in S04, can hear and feel pump running but no water coming up to tank. unit will at least need pump, could possibly need control also. quoted 459.55 for replacing pump, cx paid 120 service call with cash and will owe 339.55 to continue with repair. cx will run it by landlord and have him call in to office. ordering pump and marking preid control as will use on return visit but cx still needs charged for it.; ordrng 1 W11086537 (pump)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Hershey, PA 17033

Fred G.

Job Details: 07/17/2023

i was able to access unit and replace the lid lock as per previous tech. tested unit and found unit still lock lid. entered diag and found f5e1. tested lid lock and found it passed. I found control relay would just click. unit needs control. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11411581 (control)

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Sparks Glencoe, MD 21152

Neil H.

Job Details: 07/17/2023

cx complaint the flames too high on the cooktop needs conversion done ordering kit; ordrng 1 W10909678 (spud-orfce)

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near Harrisburg, PA 17112

Fred G.

Job Details: 07/17/2023

cx complaint user interface is flashing. inspected unit and found led user interface is lightly flashing. replaced user interface and found same results. I am ordering control. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11458223 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Henrico, VA 23231

Chris B.

Job Details: 07/17/2023

cx comp unit will go threw cycles insp unit conf cx comp found f6e3 comunicatoin error between mcu and acu ordering UI and control amnd suspention to cocmplete repair; ordrng 1 W11478525 (ui) and 1 W11510463 (control) and 1 W11400156 (suspention)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/17/2023

"Cx complaint noise coming from the top.Removed top grille, found unit cover vibrating against the box, making a loud noise. Screws were all tight. Used 2 sound pads from v/s, and cutted strips to make a gasket around the cover. The noise stopped and the unit worked as designed.; ordrng 2 KBSN708MPS00 (pad (RI van stock))s, used 2 w11113654 (pad) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Sandston, VA 23150

Chris B.

Job Details: 07/17/2023

cx comp unit will not cycle insp unit threw diag mode when engaging door lock unit started to spin unit will need W11608058 control; ordrng 1 W11608058 (control)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Baltimore, MD 21206

Dustin F.

Job Details: 07/17/2023

"Replaced FC door, after doing so found it damaged. Reordering new FC door and setting nameplate for return visit.; ordrng 1 LW10680730 (Stainless FC door.)"

We serviced a

KITCHENAID RANGE

Model KFED500EWH05

Near Mechanicsville, VA 23111

Chris B.

Job Details: 07/17/2023

cx comp lf burner will not work insp unit conf cx comp ordering infinate switch and elm to complete repair apon replacing elm found new elm defective reordering burner and inf switch; ordrng 1 W10296657 (lf switch) and 1 W11101459 (lf burner)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Reston, VA 20194

Jason A.

Job Details: 07/17/2023

CX cimplaint after service door pops when opening & unit is loud during wash. Found kickplate misaligned & hits door when opening. Conduit wire & drain hose rubbing on motor & gets noisey when running. Seucure them out of the way & unit got quiet. Check for leaks = NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Reston, VA 20191

Jason A.

Job Details: 07/17/2023

CX complaint FRIDGE not making ice. . RC & FC temps are good. Found LEDs are dim & pantry left harness has a cut. Taped up wire ends so they wont short. CX wont use that left pantry & will leave that door closed. Moving the door twists the harness & could short the pwr supply. Test icemaker harvest & fil. Select max cool + ice > JJ

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Richmond, VA 23224

Chris B.

Job Details: 07/17/2023

replaced burner tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Catonsville, MD 21228

Robert L.

Job Details: 07/17/2023

"cx complaint ice maker clumping in bin and doors are sharp, found fill tube not fully seated allowing water to drip into bin and base, relocated tube and filled not leaks, found all corners of doors extremely sharp and pointy see pics, cx actually cut her self , ordering new doors; ordrng 1 W11398750 (RC door stainless) and 1 W10638683 (FC door stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Perry Hall, MD 21128

Neil H.

Job Details: 07/17/2023

8720A203unit is cooling the building is a new build and unit was never occupied like the rest of the building that changes the defrost adc doors never open and nothing inside to keep cool after they moved unit and plugged back in unit cooling and working normal they have other units here they said was over cooling same thing but operation is out of sync until the units are used daily

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Christian C.

Job Details: 07/17/2023

"Cx complaint unit is not cooling. Cx said JJ was here previously. Called JJ. SS repair. Ordering compressor, drier, and coupler.; ordrng 1 W11557671 (compressor) and 1 W11504431 (compressor coupler) and 1 W11504415 (compressor coupler) and 1 W11504416 (compressor coupler) and 1 W11506635 (access valve) and 1 W11109499 (drier) and 1 W11504445 (drier coupler) and 1 W11506623 (drier coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/17/2023

Unit with failed coupler to bin junction not allowing ice to dispense must replace both; ordrng 1 WP2220458 (Auger) and 1 W11347840 (Bin)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bumpass, VA 23024

Thomas B.

Job Details: 07/17/2023

Cx complaint unit is not working properly inspected unit removed and replaced the freezer evap fan motor and Harness assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Salisbury, MD 21804

Michael E.

Job Details: 07/17/2023

CX complaint: squeeling sound. Tested and verified complaint. I found all 4 suppiort rollers and idler pulley were all very difficult to turn. Repplaced all 4 support rollers and idler pulley. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Robert L.

Job Details: 07/17/2023

"cx complaint frost in FC and wavey stainless on RC door , found both doors are defective, warped and not filled out completely with foam, ordering FC door and RC door stainless, cx aware of time frame, to inspect and no haul away.... will need 2 techs to feed hinge harness; ordrng 1 LW10912075 (dor-fip RC) and 1 LW10904379 (dor-fip FC) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near New Windsor, MD 21776

Brian R.

Job Details: 07/17/2023

cx complaint iswhen he plugged unit in and set setting and hit start unit does nothing. found code F01 fpr primary control problem. units O-O-W and he know. tested and checked unit and unit needs unit needs control and part no longer available.cx said he will just replace unit is he cant find part himself. he will pay 120 service.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Stephenson, VA 22656

Ezra M.

Job Details: 07/17/2023

"sides hot to touch, unit in stand alone garage, not insulated or air conditioned, advised cust sides normally warm as unit disappates heat to avoid condensation, and will get hotter when unit is in a warmer area. over 90 degrees in garage, explained have have issues if temps get much hotter, but internal temps normal, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Keymar, MD 21757

Brian R.

Job Details: 07/17/2023

complaint is unit does not run or heat or do anything. said they had unit on a outside plug last time. unit was in butcher shop this time and tested a plug and used that plug. plugged unit in and set time. ran multiple tests with wet towel on all settings with both of them. unit ran and heated and we never got unit to have one issue. had them run unit as well. unit checks and no problems or issues. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Berryville, VA 22611

Ezra M.

Job Details: 07/17/2023

"burning smell, agitator not moving, basket not spinning. storing error f7-e6, motor fault. found actuator failed, not shifting from spin to agitate.; ordrng 1 W10913953 (actuator em vs), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 07/17/2023

"replaced handle, unit is good to go"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Carlisle, PA 17013

Fred G.

Job Details: 07/17/2023

"i was able to access unit and replace the motor, splutch, belt and actuator as per previous tech. tested unit and found unit now checks good."

We serviced a

WHIRLPOOL RANGE

Model acr4303mms0

Near Richmond, VA 23225

Chris B.

Job Details: 07/17/2023

cx comp both big burners front left and right rear will not heat insp unit found therm event overed at on elm found open rr burner and obstruction on elm recep unit will need infinat switches and fr elm and elm recepital to complete repair; ordrng 1 W11396790 (elm) and 2 3148952 (inf switch)s and 2 3148954 (inf switch)s and 1 814399 (receptical)

We serviced a

KITCHENAID OVEN

Model KEBC208KSS02

Near Falls Church, VA 22046

Lloyd B.

Job Details: 07/17/2023

Cx complained the lower oven did not work. Inspected the unit and found that the code for latch was on the screen. The latch was testing open at the sister board. Installed new sister board and latch and tested and the door now locks and the oven heats with no error code. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Hampton, VA 23669

Justin W.

Job Details: 07/17/2023

cx complaint unit not heating. checked unit to find 123 between l1 and n. 123 between l2 and n. 0..6vac between l1 and l2. advised cx the unit needs 240 vac between l1 and l2 to heat properly. cx to have electrician fix voltage to unit issue. advised cx to call back if unit still does not work after recieving proper voltage. cx agreed. unit working

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Street, MD 21154

Neil H.

Job Details: 07/17/2023

350 got to 350 went down to 320 not getting up back to 350320 is what it getting to only7736643294still was off about 40 degrees 1k omhs when unit was cooling down i replaced the temp sensor 1.0k ohms cx will call whirlpool after harness replaced still have the same temp issue

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Great Falls, VA 22066

Leon

Job Details: 07/17/2023

cx complaint was when door opened rs door made a sound confirmed issue replaced the hinge and tried opening a closing again there was no change put back in the old hinge and ordering top and new bottom hinge; ordrng 1 W10691136 (hinge-door) and 1 W10691534 (bottom hinge)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Pasadena, MD 21122

Dustin F.

Job Details: 07/17/2023

"replaced all parts and tested unit, unit now works and heats as intended."

We serviced a

KITCHENAID FREEZER

Model KBFS22EWBL7

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/17/2023

"Cx complaint shutoff arm constantly comes off the icemaker.Confirmed shutoff arm out of place. Properly reinstalled part and it worked fine. I didn not see anything wrong with the parts, but the cx insist telling me that the part have been reinstalled several time, but constantly comes out. Quoted the repair $379.62 with $110 labor for icemaker W10884390 and shutoff arm W11559683. No repair at the moment, the cx is monitoring the icemaker, and eventually he call us back within 30 days. Collected $120; ordrng 1 W10884390 (icemaker) and 1 W11559683 (arm shutoff)"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Bear, DE 19701

Taylor F.

Job Details: 07/17/2023

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Replaced the evap fan from previous diagnosis and unit is now working as designed. Also found the FC LED to be defective. Replaced LED from VS. Part was replaced 5 months ago by AT. Reordering VS. Job is complete.; ordrng 1 W10695459 (LED TF VAN STOCK), used 1 W10695459 (LED TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Essex, MD 21221

Alexander D.

Job Details: 07/17/2023

"cx complaint unit making several strange noises and seems to be making ice slowly. inspected unit and verified complaint. cx said she dumped out ice last night before bed and the container is half full at this time. seems icemaker is making ice fine, advised cx it could take up to 3days to fill the container. temps are good, 40 in rc and 8 in fz, no overfrosting. one of the noises is creaking when opening and closing door. tried greasing hinge but no change, found creaking noise is metal on metal of frame of unit, cant do anything to change it. another noise is groaning sound, adjusted drier to 45* angle to try and get that noise to be quieter, advised cx they may still hear it. all other noises seem normal. also advised r600a compressors run a little noisier. see sticky notes"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Sinking Spring, PA 19608

Cody H.

Job Details: 07/17/2023

"CH failed to order correct part for return, correct part has been ordered and cx has been notified about being rescheduled.; ordrng 1 W11416362 (sump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/17/2023

Reschedule as a 3-6 for this afternoon.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hanover, PA 17331

Sal R.

Job Details: 07/17/2023

I was able to access and replace the spin basket. I then tested the unti and unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 07/17/2023

Cx complaint is unit not heating. Tested inspected and verified complaint. Found the element to be defective. Replaced element from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Fairfax, VA 22030

Christian C.

Job Details: 07/17/2023

Cx complaint unit FC section gets up to 15 degrees at some points and goes back down to 0. Inspected unit FC section avg temp is 20. Cx says unit took 3 days to get to temp in RC section. After about a week they saw FC temps rising slowly. Used kilawatt meter and unit sometimes takes 5 attempts to turn on compressor. Would rise up to 8.94 amps. then drop to .23 amps. When compressor would start up holding 1.03amps. SS repair 3 count.; ordrng 1 W11256565 (FC evap) and 1 W10143759 (drier) and 4 W10913906 (coupler)s and 1 W10507884 (compressor) and 1 nitrogen (nitrogen) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, DC 20017

Samuel R.

Job Details: 07/17/2023

cx comalint unti is not installed correctly.reinstalled unit correctly.all good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Montross, VA 22520

Robert W.

Job Details: 07/17/2023

Cx complaiont is the unit isnt cooling.Inspected unit and found no frost pattern on evap pulled unit and found compressor running amp draw on compressor is .20amps unit has a sealed system issue ordering Couplers and dryer W17RAB1MPL2; ordrng 1 W11109499 (Dryer) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W10913906 (Coupler) and 1 Look (Look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dundalk, MD 21222

Alexander D.

Job Details: 07/17/2023

replaced ice door and container. tested unit. unit is now working properly

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