We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisonburg, VA 22801
Danny R.
Job Details: 07/21/2023
sr7736910853 installed parts but still failed and flooded called tech line founbd house water pressure was to srtong turned down vavle now doesnt flood checks ok
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Cockeysville, MD 21030
Justin S.
Job Details: 07/21/2023
cx says the unit does not have a fabric softener resevior and when they asked wpl about it they were told it should have one. i dont see anything about the fabric softener resevior in the exploded view just the soap. called tech support and spoke with a chris. confirmed the unit does not come with a bulk fabric softener. file number 7736910593
We serviced a
WHIRLPOOL DRYER
Model LHI5801W0
Near Steelton, PA 17113
Fred G.
Job Details: 07/21/2023
cx complaint units door wont close. I found hinges were bent. was able to straighten the hinges and get door to close as designed. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Front Royal, VA 22630
Daniel J.
Job Details: 07/21/2023
installed lid latch and actuator calibrated agitated and spun unit still not connected to water lines and valves to home nit fixed old water lines stucck on valve hot line hole hose
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Manheim, PA 17545
Fred G.
Job Details: 07/21/2023
cx complaint unit is leaking from under front left side. inspected unit and entered diag and found 0 saved error codes. ran auto test and found no leaks. i then filled basket up with water to the top and found no leaks. i then ran a heavy agitate and found no leaks. drained unit and found no leaks from pump or drain hose. I did find dried up water stains on drain pump. im ordering drain pump. once part is approved please reach out to cx and set up return visit.; ordrng 1 W10919003 (DRAIN PUMP)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/21/2023
installed all ordered parts and restoed power. tested diespensor. its working. all fan running. unit is workign as designed.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Hedgesville, WV 25427
Ken M.
Job Details: 07/21/2023
Custoemr complaint is that the freezer door gasket is falling off. Visual inspection confirmed that the left and bottom of the freezer gasket was no longer seated in the door. Inspection of the door found that the groove that the gasket seats into is not widened at any point. Unit needs a new gasket. Pushed the current gasket back into place as best as possible.; ordrng 1 W11574983 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVQ02
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/21/2023
cx complaint is the unit not cooling properly. unit is in a hot garage. temps are set to 36/1. my prob shows 53/6. i cant feel much air coming through the baffle. cleared ice from baffle but still very little air flow. found evap is iced up. melted all ice. cx had a bymetal on hand that he bought. i put that in. restored power. advised cx again that this unit is not going to work properly in a garage.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/21/2023
fridge icemaker leaking started aweek after valve was replaced this vist ohmed out heater 63.1 ohms 12 vdc to heater on test 66 test 96 water to dispenser test 97 water into icemaker no leaks from filling depressed ice maker paddle checked connections a adjusted ice chute door now opening and closing customer concerns with ice chute being issuse from 5/11/23 and not adreesed questioned why he needs to pay for service call
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Bowie, MD 20721
Dustin F.
Job Details: 07/21/2023
"Replaced Control, tested unit at CX provided Temparary testing outlet. confirmed unit now heats and operates as intended."
We serviced a
MAYTAG DRYER
Model MGDB835DC4
Near Magnolia, DE 19962
Frederick R.
Job Details: 07/21/2023
"CX complaint is dryer making squeaking noise. Inspected tested and verified complaint Foiund idler, 3 rollers(out of 5) siezed on post and belt wearing from idler not rolling properly. Installed dryer repair kit from VS. Also cleaned and PM'd roller posts. Put back together and retested and the dryer is now squeak free. Job is complete; ordrng 1 4392067 (dryer repair kit FRVS), used 1 4392067 (DRYER REPAIR KIT FRVS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/21/2023
cx complaint is the unit making a very loud screaching noise. confirmed complaint. noise sounds likes its from the rear of the unit and is very loud. i inspected and found the idler is not spinning. replaced with preIDed part and tested again. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Newport News, VA 23602
Lucas R.
Job Details: 07/21/2023
"cx complaint unit not making ice, checked unit found temps at 20 fc, 45 ff, e5 icemaker code, no frost on fc evap, leak in sealed system, parts CBE, cx owes $400 labor on return visit, also found dim fc light s code covers P&L for led replacement S191AQ sealed system tech for return visit.; ordrng 1 W11492867 (evap) and 1 W10779331 (compressor) and 1 WPW10143759 (dryer) and 1 W11601310 (module) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntingtown, MD 20639
Shane B.
Job Details: 07/21/2023
"cx complaint is the lid not unlocking. unit shut off in the middle of the cycle. unit will not power on or go into diagnostics. outlet is properly wired. control is gettin 121vac. each valve shows 990-1000ohms, in spec. drain pump shows 19ohms, in spec. CW and CCW windings show 9.3ohms, in spec. lid latch shows 4ohms when locked and it should show 0. unit will need control board and lid latch. called techline to document and they agree. SR#37736909021. quoted cx for repair and gave him SR# cx is going to call whirlpool and see if they will cover repair then call our office.; ordrng 1 W11419171 (control board) and 1 W11394572 (lid latch) and 1 W11457841 (strike)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Ashburn, VA 20148
Simon
Job Details: 07/21/2023
CX complaints refrigrator not cooling .inspected unit thermistor reads about 10k ohms inside ice .ordered thermistor and damper control.SZ; ordrng 1 WPW10479155 (DAMPER CONTROL) and 1 W11578030 (EVAP MOTOR +THERMISTOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smithfield, VA 23430
Justin W.
Job Details: 07/21/2023
replaced damper tested prior to reassembling. damper working as designed. reassembled rc and tested again unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Inwood, WV 25428
Ken M.
Job Details: 07/21/2023
"During breakdown of the unit, the washplate would not come off of the drive shaft, washplate is seized. Ordering washplate. Also found that the suspension is weak. Ordering suspension.; ordrng 1 W10752283 (washplate) and 1 W11130362 (suspension)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Potomac, MD 20854
Roberto I.
Job Details: 07/21/2023
"CX complaint icemaker makes little quqntity of ice, moisture around fascia and icebox.Confirmed moisture and frost biuld up around fascia and on the top of the icebox.Ran test 56, got E2 error (probably old). Ran test 57, harvesting completed. Ran test 19, 120V supplied by the board, fascia heater 2.4 kohm. Called tech line, spoke to Chris (sr # 7736910347). He thinks about a logic issue in the UI, and also cold air leaking from thr icebox. He advised to replace UI and icebox assy. Quoted repair (just parts) $649.43 for icebox WPW10492817, icebox cover WPW10598013 and UI W10878992 replacement.; ordrng 1 WPW10492817 (icebox) and 1 WPW10598013 (icebox cover) and 1 W10878992 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Newport News, VA 23608
Lucas R.
Job Details: 07/21/2023
"cx complaint fc door not sealing, checked unit found gasket unseated from door, reseated gasket, verrified seal, unit working as designed.; ordrng 1 look (look)"
We serviced a
MAYTAG DRYER
Model MEDB700BW0
Near Potomac, MD 20854
Roberto I.
Job Details: 07/21/2023
"CX complaint no heat.Tested unit, confirmed drum spinning but no heat. Removed front, found open heating element. Replaced element using pre id part. Unit tested ok. Collected $355.39 with check # 945"
We serviced a
MAYTAG RANGE
Model MVWC425BW1
Near Winchester, VA 22603
Ezra M.
Job Details: 07/21/2023
"not spinning due to failed drive hub. replaced hub and calibrated. working properly; ordrng 1 W10528947 (drive hub kit em vs), used 1 W10528947 (HUB) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near Odenton, MD 21113
Alexander D.
Job Details: 07/21/2023
"had a hard time getting unit uninstalled because the mounting bracket was full of mortar from tiles, pic saved. all the mortar fell out after i took unit down but all tiles still in place good. noticed vent was full of water. replaced mag, transformer, diod693886e and capacitor. capacitor was starting to short out, pic saved, probably from moisture coming in thru vent since there was barely any grease build up inside. advised cx to contact builder to get vent issue fixed. tested unit. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Williamsport, MD 21795
Ezra M.
Job Details: 07/21/2023
"no refrigerant in system when drier pierced. replaced drier, condenser and compressor. vacuumed sys, did not hold vacuum. pressurized with nitrogen, found leak at drier. repaired leak, tried repressurizing, ran out of nitrogen at 125 psi. no leak at drier, still losing pressure. suspect leak at ff evap. ordering evap and nitrogen.; ordrng 1 look (look) and 1 nitrogen (nitrogen) and 1 W11291123 (evaporator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Mercersburg, PA 17236
Andrew S.
Job Details: 07/21/2023
Per previous tech I was able to access and replace the inlet valve. i then found that the unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHW0
Near Harrisburg, PA 17112
Cody H.
Job Details: 07/21/2023
CX complains unit top rack is loose and doesnt roll correctly. Found unit top rack adjuster had failed and will need replaced. Was able to replace with pre i.d part. Retested unit and unit is now working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Randallstown, MD 21133
Drew B.
Job Details: 07/21/2023
replaced all parts and tested now has fulil fuinctions and checkls good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, PA 17601
Fred G.
Job Details: 07/21/2023
"I was able to access unit and replace the compressor and filter/dryer as per previous tech. was able to pull system into a 30 in vacuum and it held for 20 mins. I then charged system with 53g of R600A. unit began to cool. advised cx 24hrs for cooling 48hrs for ice. unit now checks good.; ordrng 1 876765 (tube kit (FG VS)), used 1 876765 (TUBE KIT) from stock"
We serviced a
MAYTAG DRYER
Model MED3000BW0
Near Washington, DC 20002
Samuel R.
Job Details: 07/21/2023
used airflow tester and got poor air flow.unit will need a new blower wheel.vent was already cleaned.unit is stacked and need a 2nd tech WPW10211915 0 tribls; ordrng 1 WPW10211915 (blower wheel) and 1 2ndtech (2ns tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mount Joy, PA 17552
Fred G.
Job Details: 07/21/2023
cx complaint unit wont dispense ice. ice is melting inside ice bin. I found large build up of frozen water inside bottom of ice bin. I jumped IM and found it harvested and called for water with no leaks from IM. I found ice dispensor door is not sealing correctly. i put water down inside and found it leaked out from dispenser. unit needs dispenser assy to correct issue. once part is approved and in please reach out to cx and set up a return visit.; ordrng 1 WPW10353552 (dispenser door assy)
We serviced a
JENNAIR RANGE
Model JDS9860AAP
Near Alexandria, VA 22314
Jason A.
Job Details: 07/21/2023
CX complaint RANGE cooktop NO IGNITION CLICK. Found pan switch getting 1.3VAC. Traced to 2 left cooktop burner switches. Black wire at switch no voltage. Traced to a bad contact. Hinges are weak & door stays partially open. CX paid in full > JJ; ordrng 1 WP74009874 (Sw harness $123.68) and 2 WP74011140 (Oven hinge $90.43)s
We serviced a
WHIRLPOOL DRYER
Model WED5521SQ0
Near Enola, PA 17025
Fred G.
Job Details: 07/21/2023
"CX COMPLAINT UNIT IS NOT STARTING. INSPECTED UNIT AND FOUND AND THERMAL FUSE WAS FAULTY. I QOUTED CX AND CX ACCPETED. REPLACE FUSE AND FOUND UNIT NOW CHECKS GOOD. CX PAID IN FULL; ordrng 1 WP3392519 (THERMAL FUSE (FG VS)), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Palmyra, PA 17078
Cody H.
Job Details: 07/21/2023
"CX complains unit fc gasket keeps pulling from track of FC door. Found unit FC gasket was not sealing due to not seating in the door track for the gasket. Was able to replace gasket with pre I.D. part, ensured gasket was going to stay in track and formed gasket to cabinet. Unit now works as designed. No further work needed. CX EMAIL ALTERED."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17403
Sal R.
Job Details: 07/21/2023
CX complaint was that the unit would not power on. I found that the thermal fuse was OL. I accessed and replace the fuse. UNit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/21/2023
cx complaint unit has 5 lights out. inspected unit and found both FC and one RC light are needed to correct issue. installed both FC and left rear RC led and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model lgr4634jq2
Near York, PA 17402
Sal R.
Job Details: 07/21/2023
"CX complaint was that the unti would tumble , but not dry. I found that the thermal fuse was nblown. I accessed and replace the thermal fuse and unit test good. I advised CX to have his dryer venting cleaned by llicensed vent cleaning company. UNit test good. I collected payment for competion of repair via check #5515."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22310
Jason A.
Job Details: 07/21/2023
CX complaint FRIDGE not cooling. Found RC evap UV dye. FC evap checked & no UV. Replaced RC evap & checked for leaks. Run vac & filled with 5.50OZ R134. Good working & equalise pressures. Pulls 160W test 5 100%. Frost & ice building on icebox See SDpics & TSP W10772228 Rev. EW10861900 Control has been replaced but not icebox W10648043 > JJ; ordrng 1 W10648043 (icebox adaptor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Inwood, WV 25428
Ken M.
Job Details: 07/21/2023
Evaporator thawed off again and evaporator cover replaced. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wilmington, DE 19809
Taylor F.
Job Details: 07/21/2023
"Cx complaint is unit off balance and shaking during spin. Tested inspected and verified complaint. Found the hub to have alot of play allowing the basket to wobble. Replaced hub from VS and unit is now working as designed. Job is complete.; ordrng 1 W10528947 (drive hub kit TF VAN STOCK), used 1 W10528947 (HUB TF VAN STOCK) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Arlington, VA 22206
Jason A.
Job Details: 07/21/2023
CX complaint FRIDGE RC items are freezing. CX set temp to 3 & still freezing. Test thermistor in icewater out of spec 6.94K > JJ; ordrng 1 W11469744 (harness incl Thermistor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Owings Mills, MD 21117
Drew B.
Job Details: 07/21/2023
cx complaint thaty unit is not operating on the buttons just triple beeps and when i disconnected and waited and reconnected the harness to the panel it did repsoind and operate.. they had tried 3 bulbs and ccant get lights to work underneath ordering panel control and bulb for return call to rechd when board is in rest is istock; ordrng 1 W11175577 (control 2@trb) and 1 W11552018 (control) and 1 8206232A (bulb 19@trb)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Harrisburg, PA 17109
Cody H.
Job Details: 07/21/2023
CX complains unit is not dispensing fabric softner all the time. CX is within manufacture warranty with POP. Found unit had fabric softner in dispenser but setting was turned off in most cycles. Tested in quick cycle and unit is working as designed. No further work needed.
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Wilmington, DE 19802
Taylor F.
Job Details: 07/21/2023
"Cx complaint is front right burner stuck on. Tested inspected and could not veridy complaint. FOund the unit unplugged on arrival. Cx had unplugged unit to get the sparking to stop. Could not duplicate issue. Switch harness got wet and completed the circuit. Once switch dried, unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/21/2023
"cx complaint unit not dispencing water or making ice ,checked unit to find water coming to unit but not coming out ,removed fliter to find water flowing and making ice with no problem advise cxthat it was a bad fliter tested unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Woodbine, MD 21797
Marc M.
Job Details: 07/21/2023
"cx stated during the first cycle he ran he heard a loud pop and came down to find that the bottom half of the door had bowed open (door is effectively shut and latch, but the bottom side of the door is fairly warped). informed cx that since he is within the 30 day cosmetic coverage we can attempt replacement of the inner and outter door panels, but if issue occurs again then next step would be a call to techline to determine if any further repair actions would be taken.; ordrng 1 WPW10463967 (door) and 1 W10861224 (door)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Laurel, MD 20723
Alexander D.
Job Details: 07/21/2023
"cx complaint unit leaking from drain hose because it was rubbing on cinderblock wall and unit makes rubbing and squeaing noise during agitation and spin. inspected unit and verified complaint. cx said landlord already resecured drain hose so it doesnt rub but hose still needs replaced. for rubbing noise found one of the motor bolts fell out so motor pulley and belt are rubbing on pulley shield. cant find the bolt anywhere on the floor or inside unit. ordering drain hose, motor, bolt, belt and splutch. call cx to schedule return visit once we have eta on parts. returning tech may want to put some thread tape on the bolt so it wont fall out again in case theres something wrong with the threads in the gearcase; ordrng 1 W10890624 (motor) and 1 W10094780 (motor bolt) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W11281268 (drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details: 07/21/2023
Cx complaint of gasket issues. Was able to access unit and found gasket loose. Was able to press into grooves and heated gasktet to seal to cabinet. Unit checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Centreville, VA 20121
Christian C.
Job Details: 07/21/2023
Cx complaint upper rail is falling out. Inspected unit found rail stops are defective. Ordering rail stops.; ordrng 2 WPW10508950 (rail stop)s
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Corolla, NC 27927
Austin D.
Job Details: 07/21/2023
checked the unit and found that the hinge is loose to the cabinet. checked the unit by removing it so i can get access to the hinge. got access and noticed one of the threads and screw is missing. therere is no threads inserted into the cabinet and no screw for it to go into. called techline to document my diagnosis. was told the unit is deemed unrepairable due to the thread the screw needs to be screwed into is not in the cabinet. that is a unserviceable part. unit sent over for review.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Ranson, WV 25438
Ken M.
Job Details: 07/21/2023
"Customer complaint is that the oven is causing power issues. With power disconnected from the control, power to the unit returns to normal. The moment the control is plugged in, power to the unit becomes wrong. Cooktop works with the control disconnected. Tried removing all loads from the control and then restoring power to the control, but it still messed up the power into the unit. Elements are not shorted to the frame. Contacted Whirlpool Tech Support with findings. Determined that the unit has a floating neutral. SR # 7736913649. Electricians were unable to determine the issue between the last visit and this visit because the control had been left disconnected, so the neutral could not be tested under load."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Barco, NC 27917
Austin D.
Job Details: 07/21/2023
"cx complaint the unit is not making ice. checked the unit and found that there was ice lodge in the tray not allowing the arm to move freely. found the unit unlevel causing the water to not sit level in the tray. this makes small cubes in the back that get caught in between tray and arm. therefore, i leveled the unit and replaced the ice maker. unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Lovettsville, VA 20180
Ken M.
Job Details: 07/21/2023
Replaced the freezer LED and the fresh food LED stopped flickering. UI and valve replaced and water dispenser retested. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Reston, VA 20191
Richard B.
Job Details: 07/21/2023
"CX complant. Washer has fill error code even though water is in unit, . Inspected unit and found overload error as well as long fill, Neasured valve resistance and got 1027. 1010. 1036 ohm load . Changed out valve because when checking water supply from wall , Lots of black debris was flushed from supply hoses. Could be interfering with solinoides opening, Advised CX to cut back on load sizes to prevent overload error in future. Tested unit and water flowing good. After test cycle , No error codes, RB"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB04
Near Lovettsville, VA 20180
Ken M.
Job Details: 07/21/2023
Customer complaint is that the unit is freezing everything. Did a quick read of the thermistor and it was reporting 50 degrees. Thermistor removed and tested in ice water and the thermistor settled out at 4.9Kohms(~54 degrees). Unit has a bad thermistor. Thermistor replaced. Customer to give the unit 24 hours to return to normal operating temperatures.
We serviced a
WHIRLPOOL WASHER
Model MVWX700XL2
Near Washington, DC 20002
Samuel R.
Job Details: 07/21/2023
before replacing control got old control to start working. ran a cycle and then ui board failed and certain buttons wouldmnt work.unit needs ui board instead WPW10272638 1 tribles; ordrng 1 WPW10272638 (ui control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Huntingtown, MD 20639
Shane B.
Job Details: 07/21/2023
cx complaint is the unit not cooling properly or making ice. unit is set to coldest settings in both sections. my prob shows 52 in RC and -4 in FC. i found the evap fan is gettign 120vac but not running. replaced with preIDed part and fan is now running. tested IM. it cycled and filled. unit is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Samuel R.
Job Details: 07/21/2023
replaced motor got unit to agitate now and wont go into spin mode now.need new actuators W11614637 special order W10883809 1 tribles; ordrng 1 W11614637 (shift actuator) and 1 W10883809 (brake actuator)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/21/2023
replaced motor and blower wheel for issue tested unit works as designed
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNZS0
Near Washington, DC 20036
Samuel R.
Job Details: 07/21/2023
cx complaint unit is not making ice.inspected unit and found unit to make ice.found ice cutting board to be bad.unit needs new cutting tray.cx pif W10919199 0 tribles; ordrng 1 W10919199 (ice cutter)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Portsmouth, VA 23703
Justin W.
Job Details: 07/21/2023
replaced latch and tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Washington, DC 20007
Samuel R.
Job Details: 07/21/2023
could not access unit as elevator went down and per frodmnt desk is waiting repair man to fix it.no stair access from entrance t get to unit.have tp reschedule; schdld next appmnt for 7/27 THU !
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Bridgeville, DE 19933
Michael E.
Job Details: 07/21/2023
Replaced control and console as per previous diagnosis. Synchronized console and then control. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Washington, DC 20007
Samuel R.
Job Details: 07/21/2023
cannot service unit in home its GE unit
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Salisbury, MD 21804
Michael E.
Job Details: 07/21/2023
"CX complaint: grinding noise. Tested and verified complaint. I found the drive pulley nut had backed up allowing pulley to slip. I replaced drive pulley, tested ujnit and it is now workking properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Washington, DC 20007
Samuel R.
Job Details: 07/21/2023
foujd blower wheel broken tried getting blower wheel off and would not come off.will need a motor ans i will have to break blower wheel off.job will not need a 2nd tech as it can can be done with one tech.W11364931 4 tribles; ordrng 1 W11364931 (motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Baltimore, MD 21225
Shane M.
Job Details: 07/21/2023
cx complaint the unit washing. found F7E1. found capacitor humming. gonna order additional parts just incase.; ordrng 1 W11283592 and 1 W10721967 and 1 W11239857 and 1 W11395618 and 1 W11481722
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ocean City, MD 21842
Michael E.
Job Details: 07/21/2023
Replaced control and door gasklet as per previous diagnosis. Heated and reshaped gasket. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20708
Alexander D.
Job Details: 07/21/2023
cx complaint unit not dispensing ice. inspected unit and verified complaint. inspected unit and verified complaint. found auger motor seized. ice in container is loose and not clumping or in a brick. replaced auger motor and yoke. tested unit. unit is now working properly; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Berlin, MD 21811
Michael E.
Job Details: 07/21/2023
CX complaint: squeeling sound. Tested and verified complaint. I found 2 of the suppoiort riollers and pulley wheel were not turning well. I replaced the 2 rear support rollers and pulley wheel. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Arlington, VA 22207
Davonte
Job Details: 07/21/2023
"cx complained unit was dispening water reeally slow. after inspecting unit i confirmed cx complaint. after further inspection. unit needed new reservior. after replacing reservior, water had stroong flow. cx paid in full with check"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDT03FTPA3
Near Hyattsville, MD 20782
Sherwood
Job Details: 07/21/2023
cx complaint hard to start unit. arrived and i did confirm unit is working but start button is damaged and really hard to press to start dw. the part is the user interface and its unavailable. soap dispenser also is not closing. cx will call in if he would like to go through with repair.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Westminster, MD 21157
Brian R.
Job Details: 07/21/2023
replaced parts ordered and tested unit. ran unit through test cycles as well as tested heat range with wet paper towel and units now in range. unit checks. cx will try a few loads she said and see how unit does. job complete.
We serviced a
ADMIRAL ALL IN ONE W/D
Model n/a
Near Hanover, PA 17331
Drew B.
Job Details: 07/21/2023
ompleted testb
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Winchester, VA 22602
Ezra M.
Job Details: 07/21/2023
"no cool. compressor not running .comes on, hums loudly and shuts off. compressor siezed. will need compressor and couplers. sealed system parts and labor cbe.; ordrng 1 W11370574 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506619 (comp coupler c) and 1 W11504433 (drier coupler a) and 1 W11504447 (drier coupler b)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bowie, MD 20720
Dustin F.
Job Details: 07/21/2023
"cx complaint unit not washing dishes confirmed cx complaint ran test cycle, and pulled F8E1 code for no water at valve.inspected the unit found out unit not washing dishes at all found water turned off from the unit / turn water back on unit start to wash the dishes inform cx water was turned off underneath the cabinet . turn water back on unit start washing dishes unit is working fine now .; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/21/2023
"cx complaint normal cycle not working, checked unit found u.i not accepting normal selection, replaced u.i, tested, unit working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model Jffcc72ehl03
Near Leesburg, VA 20176
Simon
Job Details: 07/21/2023
CX complaints water dispenser not dispensing correctly.inspected unit found water valve not working the main water line have good pressure of water .ordered water valve.SZ; ordrng 1 W11567335 (watervalve)
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Clifton, VA 20124
Christian C.
Job Details: 07/21/2023
Cx compalint unit is not cooling. Cx says unit stopped cooling 07/15 and started cooling again 07/20. Inspected unit ran test 3 both fans are strong. Thermistors pass. Tested temps in FC section avg 24 and temps in RC section avg 45. Unit is pulling 1.31amps. Called techline. SR#7736912311 Advised to put dataloggers for a week to monitor temps since it started cooling again. Cx paid for service call.; ordrng 2 datalogger (datalogger)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Harrisburg, PA 17111
Cody H.
Job Details: 07/21/2023
"CX complains unit RC and FC lights are not coming on. CX is outside manufacture warranty. CX agreed to service call. Found both FC and RC leds would need replaced for repair. CX agreed for RC led repair but not FC led. Was able to replace RC LED with pre I.D. part, unit now works as designed. No further work needed unless cx wants FC led done as well, cx will have to pay for repair. CX EMAIL ADDED. CX PAID IN FULL WITH CARD."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Red Lion, PA 17356
Sal R.
Job Details: 07/21/2023
"CX complai t is that the unti is dripping . I found no evidance of leaking form the washer. CX heared a drip coming form the wall in the home . I was able to remopve the drain hose , disconnect power , and turn off the water supply to the unit and rempved the supply lines on the reat of the washer and we can still hear the drip. I advised CX to have a lincesned plumber in spect the plumbing behind the wall . UNit is opperationg as designed CX install and insturct concerns"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fort Washington, MD 20744
Dustin F.
Job Details: 07/21/2023
"CX complaint: RC light outInspected unit, confirmed CX complaint. Door switch reading open. replaced RC door switch with pre id. tested unit, unit working as intended."
We serviced a
JENNAIR COOKTOP
Model JGD8430ADB
Near Fairfax, VA 22030
Christian C.
Job Details: 07/21/2023
Cx complaint left burners do not work and knobs are broken. Inspected unit found both left burners igniter is sparking downward. Screws are corroded and need to replace all screws and oriface holders. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Salisbury, MD 21804
Michael E.
Job Details: 07/21/2023
"CX complaint, clothes wet after cycle. Tested and verified complaint. F0E9 error code. In diag valves, agitate, spin, drain all worked properly but when i try to start a cycle it will not. The LEDs light up accross display but does not start when all 4 are lit. Ordering control and console (just in case). Cannot reschedule due to Lowes.; ordrng 1 W11519742 (control) and 1 W11561182 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/21/2023
came out and replace all parts on unit as needed . tested and unit is now running as designed .
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Frederick, MD 21702
Ricardo S.
Job Details: 07/21/2023
"Cx complains that the oven door not closing properly, inspected unit, the door not clsoing on the left top and middle section.. so i did the paper test and failt.. order parts; ordrng 1 WP9761344 (liner-door j/k) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 2 W10647259 (hinge-recv)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Market, MD 21774
Ricardo S.
Job Details: 07/21/2023
Replaced parts. unit tested and works fine
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Upper Marlboro, MD 20772
Dustin F.
Job Details: 07/21/2023
"CX complaint: sheet stuck in agitator.Confirmed CX complaint. also found unit wasnt in range of the SP dispatched. Informed CX. CX did NOT want any parts replaced just wanted us to free his sheet. Pulled agitator and noted cracks and chips around the splines that meet the shaft of gearcase. inspected rotor, stator, and slider. confirmed no gearcase oil present. showed CX. CX still just wanted us to remove sheet. Removed sheet and reinstalled agitator. ran test cycle and confirmed unit working as intended. charged svc fee.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Moyock, NC 27958
Austin D.
Job Details: 07/21/2023
"cx complaint the unit is not cooling. checked the unit and found that the evaporator is leaking and causing the unit to not cool. therefore, the unit needs a new evaporator. ordering compressor too since it was running loud. will return once the parts come in. cx agreed.; ordrng 1 W11507067 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (filter drier)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Annapolis, MD 21403
Israel R.
Job Details: 07/21/2023
"Customer complaint unit door is not closing. I tested the unit and found the unit door is binding on the right side. I found the unit is unlevel and the hinge has come off. I reseated the hinge spring and door is not aligned but is still binding. I level unit and the door is now closing almost by itself. Unit is back to normal operations.; (created new UIS, deleted prior attachment to UisID 168794)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Virginia Beach, VA 23464
Branden R.
Job Details: 07/21/2023
"came out to replace parts on unit , disassembled and replaced all parts needed for repair . unit is now lighting up and has good water flow . unit is running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Wyomissing, PA 19610
Justin L.
Job Details: 07/21/2023
Cx complaint unit not cleaning dishes and upper rack hanging. Was able to access unit and found failed adjuster. Entered diag and found f6e4 open float. Found debris had float lifted removed and checked switch and switch wasnt reading properly. found dispenser doesnt close due to failed spring. Ran unit and found it fills but diverter hums but motor never pumps and control doesnt sense. Ordering parts needed for repair and will use sump and adjusters on return. Once approved and in office will need to set return; ordrng 1 W10861000 (dispenser) and 1 WPW10195039 (float) and 1 W10909703 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB5969SDM2
Near Glen Rock, PA 17327
Bernard M.
Job Details: 07/21/2023
Cx complaint unit makes noise. Entered diag and found no error codes. Ran test cycle and unit made loud buzzing noise when sump came on. Gave cx quote for full sump repair and they'll be purchasing new unit. Cx paid $120 service fee.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA3
Near McLean, VA 22102
Leon
Job Details: 07/21/2023
"CX COMPLAINT DISPENSER NOT OPENING AND water pooling at the bottom of the dishwasher, unclogged dishwasher blades and cleaned out filter, cx needs new blades & control"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/21/2023
I was able to access unit and replace the left RC door and replace handles as per previous visit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Brambleton, VA 20148
Demonte S.
Job Details: 07/21/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Right Door Seal is ripping. ( Went over all Door closing / Opening with the cx.) Checked the Door Seal. Door Seal is ripping. Unit will need the Right Door Seal. ; ordrng 1 W10830055 (Whirlpool Refrigerator Door Gasket)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Laurel, MD 20707
Alexander D.
Job Details: 07/21/2023
"cx complaint unit didnt spin clothes out and left water in unit. cx did get water to drain out. inspected unit and verified complaint. no errors stored. drain pump runs fine. found control cuts out whenever it tries to run motor. tried replacing capacitor but still same issue. unit will need motor and control, in stock @tribels. scheduled return visit for 7/27; ordrng 1 W10890624 (motor) and 1 W11603811 (control) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Reading, PA 19608
Justin L.
Job Details: 07/21/2023
"Cx complaint unit leaving clothes soaked. Was able to access unit and found f8e1. ran auto test and found low water pressure from cold side. Tried adjusting to see if it decreased or increased and shutoff didnt work so unable to get hose off back of unit. Cx will need a plumber to correct issue. Unit fills, drains, agitates, spins and locks. No further work needed"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Reading, PA 19608
Justin L.
Job Details: 07/21/2023
Cx complaint unit not drying clothes. Was able to access unit and found that the unit didnt heat and made noise. Unit is stacked in a closet and will need a second tech to help remove. Ordering second tech and will use pre-id on return along with air flow test kit and parts needed once contract approves; ordrng 1 airflowtester (airflow tester) and 1 661570V (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Annapolis, MD 21403
Israel R.
Job Details: 07/21/2023
Installed new insulation on the evaporator. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near South Mills, NC 27976
Austin D.
Job Details: 07/21/2023
"cx complaint the unit is not cooling. checked the unit and found that the rc evap thermistor was reading OL. therefore, i replaced the fan motor and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Dover, DE 19901
Frederick R.
Job Details: 07/21/2023
"CX complaint is loud noise in dryer. Inspected/tesed and could not verify complaint. What I heard was the gas valve opening and closing. CX said it is a constant noise. I did however find some play when you sping the drum. Ordering motor, blower wheel and dryer repair kit. CX is going to take audio of noise when it happens again. All parts in stock except blower wheel. Pulling from OS(Sharita). Rescheduled CX for thursday 7/27 pm preferred; ordrng 1 WP694089 (wheel) and 1 WP8066184 (pulley-mtr) and 1 279827 (motor!dryer) and 1 4392065 (repair kit) and 1 look (look)"