Service History 363 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, Maryland 21207

Shane M.

Job Details: 07/21/2023

"cx complaint the unit isnt cooling proper. found unit frozen evap. took evap cover off, removed all ice with steamer. advised cx unit back to cooling proper in 24hrs. pls mandatory pre id W10316760 W11609822"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 07/21/2023

"replaced inverter board.. same issue, no power on compressor.. all connections cks ok.. i cal tl..cks p8 connector for dcv red and black wire read 0vdc.. faulty board.. order part; ordrng 1 WPW10739408 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Hanover, Maryland 21076

Emmanuel R.

Job Details: 07/21/2023

"Replaced hinges, unit is now working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 07/21/2023

"I was able to access unit and replace the suspension as per previous tech. I then found unit was very off level and units wash basket hub was stripped allowing spin basket to wobble. I called office and was told ok to change part. swapped hub from van stock and leveled unit. unit now checks good.; ordrng 1 W10528947 (HUB (VS FG)), used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Baltimore, Maryland 21229

Shane M.

Job Details: 07/21/2023

no show. sdpics front door. called the number provided. no answer.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Baltimore, Maryland 21230

Shane M.

Job Details: 07/21/2023

cx complaint the unit isnt drying clothing proper. found no airflow. duct cleaning company needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Baltimore, Maryland 21224

Shane M.

Job Details: 07/21/2023

no show. called both numbers provided. sdpics front door. moving on.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM00

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/21/2023

"CX complaint: IM leaking. Tested and verified complaint. Inlet tube is in trough properly. When it fills, water drips from front of IM. Ordering ice mold. Cannot reschedule due to only 2 left on system; ordrng 1 WPW10300025 (mold-ice)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Selbyville, Delaware 19975

Michael E.

Job Details: 07/21/2023

"CX complaint: not completing cycle. Tested and verified complaint. I found cold water is barely coming in. Replaced inlet valve from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11038689 (valve vam stock), used 1 W11038689 (VALVE van stock) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pikesville, Maryland 21208

Drew B.

Job Details: 07/21/2023

cx complaint that unit is not completely ringing the clothes out. have to run an extra drain and spin to their liking.. i arrived found no codes and then found unit drain hose.to installed proper height and prop air gap and length inside wall. the unit is leveled and good water psi incoming hot and cold along with the cold good. unit locks agitates smoothly and shifts to spin and spins freely correctly at proper time duration of drain should be.. infromed cx this is operating normally and no parts swapped out would make any changes to functions right now.. unfortutantly could been off balancing loads causing spinning issues to ring out to their liking..; ordrng 1 W11413407 (valve housing) and 1 W11413340 (drawer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Timonium, Maryland 21093

Justin S.

Job Details: 07/21/2023

replaced the adapter heater harness gasket and other gasket. used heat gun on the gaskets so they sealed and melted the ice on the evaporator. the unit is now good

We serviced a

KITCHENAID FREEZER

Model KUIX505ESS1

Near Jarvisburg, North Carolina 27947

Austin D.

Job Details: 07/21/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts. tested operation. unit passed all test. turned unit on and found that the frost pattern is forming and ice is forming on the evaporator. unit is good to go.

We serviced a

KITCHENAID FREEZER

Model KSRK25FVMK01

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/21/2023

"Replaced control, confirmed 120Vdc P13-1 to P13-2 but no power to the auger motor. Cutted door protection sleeve, found a broken wire. I repaired the wire wire, but I advised the cx that we cannot guarantee the rtepair since the door must to be replaced. Quoted repair $1,046.86, with $90 for 2nd tech for Fc door LW10166663 replacement. **2 TECH**. Cx declined. Please refund amount for control board; ordrng 1 LW10166663 (Fc door fip) and 1 2nd tech and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Richmond, Virginia 23238

John P.

Job Details: 07/21/2023

Upon arrival CX was complaining of unit displaying SD checked unit found CX using too much soap advised CX of proper usage amount of soap also explain cycle selections and the load and go feature to help alleviate SD error code tested unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Upper Marlboro, Maryland 20774

Dustin F.

Job Details: 07/21/2023

"cx complaint drawer slide out all the time inspected the unit found out crisper door sliding out all the time , level up the unit stop that unit is working fine now"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, Virginia 23111

Chris B.

Job Details: 07/21/2023

called tech line johnathan stated unit is running as desighned threw all test modes and checks fc at -5 and fc at 35 degrees sr#7736648694 stated unit workingb as desighned

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near ,

Frederick R.

Job Details: 07/21/2023

CX complaint is oven fan makes loud noise and shuts unit off. During inspection you can clearly hear the bearings in the blower fan rattling. Unit pulls an F8E0 code and then oven stops working. CX has to reset breaker and wait 30mins to operate. CX is very particular about cabinets and her house and notices every scratch etc. I didnt want to pull unit out twice to avoid a second chance that something could get damaged. Ordering blower wheel and returning with control and latch. return with 2nd tech. 7 blowers in stock at Tribles. SPoke to HM rescheduled for wed 7/26; ordrng 1 W11598119 (blower)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Richmond, Virginia 23227

Chris B.

Job Details: 07/21/2023

cx comp unit will biuld condensation above door under counter top then water will drip on too floor insp unit could not duplicate did fiond door not seating on left top corner where cx stated moisture biulds ordering inner door and hinge and seals to complete repair; ordrng 1 W11559689 (inner door) and 1 W11412300 (dispncer) and 1 W11545539 (gasket) and 1 W11545290 (deflector) and 1 W11664713 (seal) and 1 W11412696 (seal) and 1 W11573703 (left hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Stanardsville, Virginia 22973

Eric F.

Job Details: 07/21/2023

"Confirmed cx complaint unit not cooling properly. Found frost buildup in freezer compartment, unit not going into defrost mode properly. Unit is known to have electrical issues due to moiture exposure in pantry UI. Cx has previously had evap fan thermistor replaced in unit with no improvement. Unplugged pantry UI, power cycled unit and put it into defrost mode. Instructed cx to call back if issue persists, created quote for board replacement.; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec) and 1 W11387384 (UI)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AH1

Near Sykesville, Maryland 21784

Marc M.

Job Details: 07/21/2023

cx complaint unit not regulating temp on right front element. inspected unit and foudn failed limiter in infinite swith resutling in no regulation of temp at element. unit will need new infinite switch. cx PIF; ordrng 1 WPW10434452 (infinite switch FR)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Perry Hall, Maryland 21128

Shane M.

Job Details: 07/21/2023

cx complaint the unit isnt starting cycles. found lidlock not activating. replaced lidlock. calibrated the unit. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, Virginia 23233

John P.

Job Details: 07/21/2023

Was unable to remove agitator bolt to remove agitator ordering parts if unable to remove agitator bolt once breaking old agitator; ordrng 1 W11219115 (Tub shp2cx) and 1 W11550891 (Agitator) and 6 WP8533953 (Screw)s and 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 2ct (2ct) and 1 Look (Look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Pikesville, Maryland 21208

Drew B.

Job Details: 07/21/2023

when arrived unit had no cooling and all fans were operation and the 3 way valve came on and closed etc in test 40 and is functional this appears to have ss repair leak no signs i could find of leak but ordering a 4 call count for complete ss repair for access with the drier with condenser.. cal lto rescjhd accordingly. average temps ib both sections are 76 degreess with functions running.; ordrng 1 W11548259 (condenser 2@trb) and 1 LOOK (LOOK) and 1 4VOUN (4 COUNT) and 1 SSTECH (SS TCH) and 1 W11109499 (DRIER) and 1 W11291123 (EVAP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, Virginia 23221

Chris B.

Job Details: 07/21/2023

cx complain unit will not cool insp unit conf cx comp found brown wire loose ordering evaporator harness did thaw evap 100 percent; ordrng 1 W11650660 (t heater and evaporator harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/21/2023

replaced parts tested dispenser & drawer ui both working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Reisterstown, Maryland 21136

Drew B.

Job Details: 07/21/2023

"replaced all parts and pulled 29 in vac see pic and also filled and scaled in to weight and low reading 3-5 and started frost pattern checkd good, couldnt find cx afetr done left note and moved on"

We serviced a

WHIRLPOOL OVEN

Model WSG320M0BS3

Near Moseley, Virginia 23120

Joseph D.

Job Details: 07/21/2023

"Cx complaint door coming apart, confirmed complaint. Tightened door handle working properly no other issues noted"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Richmond, Virginia 23226

Chris B.

Job Details: 07/21/2023

cx comp unit will not go threw cycle insp unit found fo3e overload code f0e5 over suds code f9e1 long drain did fill unit and drain unit ran unit threw diag mode everything worked as desighned unit filled hot and cold water then drained then agiated then spun called tech line while running normal cycle spoke with brandon sr#7736913556

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Richmond, Virginia 23233

John P.

Job Details: 07/21/2023

"Upon arrival CX stated unit started to make ice and was completely full checked unit over was unable to determine why ice maker stopped and it currently working as designed, advised if happens again to call us back."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Richmond, Virginia 23233

John P.

Job Details: 07/21/2023

Confirm CX complaint f6e1 UI failure also found console separating ordering console and ui; ordrng 1 W11660284 (Console) and 1 W11632709 (Ui)

We serviced a

KITCHENAID REFRIGERATOR

Model kssp36qms00

Near Washington, District of Columbia 20015

Sherwood

Job Details: 07/21/2023

cx complaint leaking from dispenser. i arrived today and i did confirm water just drips out of the water dispenser. solenoid valve has failed and is letting water pass. needs valve to fix and valve is nla. advised cx he can order part but it will not be covered under warranty.

We serviced a

JENN-AIR RANGE

Model JDRP436HM00

Near Richmond, Virginia 23226

Chris B.

Job Details: 07/21/2023

cx comp unit will not work no power to unit insp unit found no power at terminal block checked braeaekr advised cx to call electraician

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Essex, Maryland 21221

Shane M.

Job Details: 07/21/2023

"cx complaint the loses heat after 2-3 mins & fan doesnt work. can confirmed both complaints. 2nd tech needed & ordering mag,trans,cap,diode. control. ordering fan. look (LOOK); ordrng 1 W11552018 (control) and 1 W11256462 (diode) and 1 W11545871 (transformer) and 1 W11441128 (fan) and 1 W11391712 (magatron) and 1 WPW10574736 (cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 07/21/2023

"Rc door arrived damaged. Unable to install Fc door, 2nd tech needed. Cx doesn't want the doors replaced, since the unit is working fine and the moisture stopped after a prev tech applied rtf sealer. Called office and scheduled parts pickup for 7/24/23"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chantilly, Virginia 20152

Demonte S.

Job Details: 07/21/2023

Installed the Coupler & Drier. Ran Service Test 4 on the unit to open 3 Way Valve. I then pulled a Vacuum on the unit. Unit is holding a Vacuum. Filled the unit with 6.0 Oz's. Pressures are 125 psi on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed.

We serviced a

MAYTAG DISHWASHER

Model WDT750SAKZ0

Near Smithfield, Virginia 23430

Justin W.

Job Details: 07/21/2023

cx complaint unit leaking from front left corner. checked unit to find no error codes. found front legs all the way up. lowered legs to tilt unit slightly back to prevent furhter leaking. advised cx on proper use. tested 2 times to find no leak. advised cx to monitor on regular cycle and to call us back if unit still leaks. cx agreed. unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Chesterfield, Virginia 23838

Chris B.

Job Details: 07/21/2023

cx comp unit states f03e insp unit conf cx comp found yellow wire not in p10-3 seated wire in coonector tested unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Glen Allen, Virginia 23059

John P.

Job Details: 07/21/2023

"CX complaint unit not cooling checked unit found fresh food evap covered in ice removed ice found evap fan not turning replaced evap fan still waiting for deli UI to arrive and door; ordrng 1 W11087438 (Evap fan JP/vs) and 1 WPW10769076 (Ui), used 1 W11087438 (EVAP FAN JP/vs) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Woodstock, Maryland 21163

Marc M.

Job Details: 07/21/2023

installed all parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Chester, Virginia 23831

Chris B.

Job Details: 07/21/2023

cx comp unit will drain and keep filling and sound funny insp unit conf cxc omp found drain phose very deep in drain pipe and could not get drain hose out of pipe advised cx to call biulder to remove hose from pipe hose is new biuld insp unit tested calibrated is working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 07/21/2023

"Cx complains thst the unit not making ice, inspected unit.. the fc temp read -4 degrees and rc temp 54 .. defrost problem.. frost build up on the evaporator cover.. unit need parts,CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11457241 (services kit) and 1 W11033168 (harns-wire) and 1 w11452196 (fan) and 1 w11658802 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Severn, Maryland 21144

Emmanuel R.

Job Details: 07/21/2023

"Cs unit has low water pressure, confimred complaint.I found the cold water valve full of debri. Replaced valve and tested unit.Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Great Falls, Virginia 22066

Richard B.

Job Details: 07/21/2023

"CX complant. Ice not working. Prior diagnosis found unit needs ice maker . Installed new ice maker and cycled power to unit. Afrer unit cycled , Unit filled with water. Job completed, RB"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/21/2023

left front burner not igniting removed buner head adjusted cap and cleaned orfices replaced burner head tested all five burners now igniting

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Madison, Virginia 22727

Eric F.

Job Details: 07/21/2023

"Installed pads, adjusted tensioner bars to rub a bit less."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Severna Park, Maryland 21146

Israel R.

Job Details: 07/21/2023

led lighting concerns - w11606409.S84638. Customer complaint lights are off and will not come on when the door is open. I found LEd failing The unit is with in 5 years. Service pointer with Scode to cover parts and labor. Installed new LEDs unit is back to normal operations.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Washington, District of Columbia 20011

Shawn D.

Job Details: 07/21/2023

"opened system and was full of freon. replaced the compressor used process stub and drier from v/s then vacumed unit down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hanover, Maryland 21076

Emmanuel R.

Job Details: 07/21/2023

"Replaced front panel , unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8900BW0

Near Leacock-Leola-Bareville, Pennsylvania 17540

Justin L.

Job Details: 07/21/2023

Cx complaint they tried using it and founf F1 error. Was able to access unit and entered diag to find F68 (F1) pressure error. Verified hose wasnt kinked and free. Tested unit and control was smelling hot and error came back. Unit will need control which is NLA.; ordrng 1 W10591283 (control (NLA))

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS

Near Vienna, Virginia 22182

Richard B.

Job Details: 07/21/2023

"CX complant Dishwasher not working cleaning. Inspected unit and found F2E1 stuck key, F6E1 mechanical water issue F7E1 heating no heat and F9E4 lower spray arm. Found unit fills with water after valve was fully opened underneath sink but unit wont run. No sump error codes . Unit is heating in diagnostics indicating a faulty control , Control that was sent was opened , no factory seal and retaped and opened again. , Installed control and tested unit , unit filled but did not wash, Reordering control ; also ordering console Install console and control before sump is installed . Further work needed. AIG. RB; ordrng 1 w10903798 (console) and 1 W10854228 (control) and 1 W10860176 (spray arm)"

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPDUDE01

Near Great Falls, Virginia 22066

Richard B.

Job Details: 07/21/2023

"CX complant. Gasket falling off is wrong. CX complant. Loosing food to spoilage. . Inspected unit and found door gaskets both sealing great. Food hold strength, took temps in fresh food compartment and got 49 underneath milk , 47 underneath salad and 49 underneath dairy creamer . Ordering FF thermister first. Further work neeed. RB; ordrng 1 WP2302937 (thermister)"

We serviced a

JENNAIR MICROWAVE

Model JMW3430WS01

Near Great Falls, Virginia 22066

Richard B.

Job Details: 07/21/2023

"CX complant. oven has error code. Prior diagnosis found unit needs cooling fan and control , Installed and tested unit, Preheated oven to 350. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Sterling, Virginia 20164

Richard B.

Job Details: 07/21/2023

CX complant. Washer tripping breaker again. Inspected unit and found washer drawing maximum of 8.6 amps on a 20 amp gfic breaker. Advised CX this is a electrical issue per techline since washer is not drawing anywhere near 20 amps to trip breaker. . rEPORTED FINDINGS TO TECHLINE. rb SR7736915037

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Sterling, Virginia 20164

Richard B.

Job Details: 07/21/2023

"CX complant. Fridge mad a noise once. OInspected unit and found unit working correctly. Found freezer door has been hitting the botom left door hinge possibally causing a no close situation. Adjusted door so it no longer hits hinge , Tightened door handles. door now self closes. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Suffolk, Virginia 23435

Justin W.

Job Details: 07/21/2023

cx complaint unit shutting down and not cooling. checked unit to find after running for 10 minutes amp draw at red wires were .8 amps. pulled evap cover to find incomplete frost pattern. only top part of evap is forming frost pattern. ordering ss repair. unit is r600 single evap unit was unplugged at arrival. no water in drain pan at bottom signifying not defrost issue; ordrng 1 W11614224 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11598434 (evap) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Timonium, Maryland 21093

Justin S.

Job Details: 07/21/2023

"the refrigerator harness was ordered not freezer. replaced the control damper and harness. programmed. called tech support and spoke with a robert. file number 7736913648. added liner tape to cover vent behind large pantry drawer per tech..; ordrng 1 482395 (repair kit(js vs)), used 1 482395 (REPAIR KIT(js vs)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW1

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 07/21/2023

installed parts and tested unit. unit now checks good.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near White Post, Virginia 22663

Ezra M.

Job Details: 07/21/2023

"low cool due to defrost thermistor out of position causing evap to freeze over. repositioned thermistor, verified defrost working"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near York, Pennsylvania 17404

Sal R.

Job Details: 07/21/2023

"CX complai t is that the upper rack is falling. I found that the adjusters have fragemented causing the uppper rack concerns. I am orderign 1 adjuster kit (W10712395). Once the contract is apporved, please have somoene forteh offie call to set a return date.; ordrng 1 W10712395 (Adjuster kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW5

Near Glenn Dale, Maryland 20769

Alexander D.

Job Details: 07/21/2023

"cx complaint unit keeps giving LF error. inspected unit and verified complaint. f0e3 overload, f8e1 long fill, f2e1 stuck key errors stored. all valves working in manual test. cx runs cleaning cycle regularly. control not sensing water level correctly. ordering control, quoted 480.47, paid in full with c/c. control in stock @tribles. scheduled return visit for 7/27; ordrng 1 W11401712 (control) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Leonardtown, Maryland 20650

Shane B.

Job Details: 07/21/2023

"cx complaint is frost build up in FC section. confirmed complaint. found frost on the ice chute in the door, at the top of the cabinet and a thick sheet of ice under the bin at bottom of FC section. i remvoed all ice and frost. found drain line is blocked. tried clearing it wit steam but it will not let water drain. removed drain tube from rear of unit, it is now blocked. itried to push a screw driver through the opening and it is blocked. feels like rubber or plastic anywhere i push. i called techline, they had no recomendations and said ticket would be sent for review and would be in contact with us or cx. SR#7736912769. gave cx SR# and told whirlpool will be in contact.; saved tckt"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/21/2023

thawed the unit and replaced the defrost heater unit tested good heat activated

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moseley, Virginia 23120

Joseph D.

Job Details: 07/21/2023

Replaced failed compressor unit started up properly cooling as designed no other issues detected

We serviced a

WHIRLPOOL WINE CELLAR

Model JUW248LWRS21

Near McLean, Virginia 22101

Davonte

Job Details: 07/21/2023

picked up data loggers

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Berwyn Heights, Maryland 20740

Alexander D.

Job Details: 07/21/2023

"cx complaint unit leaking and not draining. inspected unit and verified complaint. noticed water in sink not draining. cx said he just had plumber come out and got it so it will drain if they run disposal. advised cx they shouldnt have to do that and that could cause issues when running unit, advised cx to have plumber come back out to get sink draining good. water left in unit, pressed cancel and heard drain pump energize but no water pumping out, not even backing up into sink. then noticed live roach on counter but it crawled away before i could get a pic. advised cx they need to email us exterminator receipt before we can service unit. cx understands. marking preid valve and gasket as will use on return and ordering drain pump and vent in case needed.; ordrng 1 W11649995 (vent) and 1 W11497943 (drain pump) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fairfield, Pennsylvania 17320

Andrew S.

Job Details: 07/21/2023

"Per previous tech I was able to access and replace the control, stator and upper harness. I then tested the unit and found that it is now reaching full RPM range. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fairfax, Virginia 22032

Christian C.

Job Details: 07/21/2023

cx complaint fridge and freezer LED out. confirmed issue replaced LED bulb. All LED functioning as designed. unit is good to go

We serviced a

JENNAIR REFRIGERATOR

Model JSC24C8EAM00

Near Severn, Maryland 21144

Emmanuel R.

Job Details: 07/21/2023

"Replaced rc evap and dryer,Unit held a vaccum and pressures looked good. filled unit with 5.3oz r134a. Advised allow 24hrs for unitto cool."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hagerstown, Maryland 21742

Ken M.

Job Details: 07/21/2023

"Customer complaint is that ice production is slow and there is frost forming in the freezer compartment. Checked freezer compartment temperature and found it around 5. There is a small gap at the top of the door seal that has caused the door switch to bind. Gasket reshaped to close the gap and door switch freed. Checked ice box temperature and found it at 20, too high for steady ice production. Ice bin is full. Inspection of the freezer evaporator found frost pattern was heavy down the middle because of the gap. Defrost cycle started to clear the evaporator and test the circuit. Defrost circuit is working properly. Unit reassembled and is working properly. Customer to monitor for any further issues."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 07/21/2023

Replaced faulty diverter and unit networking properly no other issues detected

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/21/2023

CX complaint about unit dispensing water on its own tried to select ui options & not responding reset power work for about 30 sec then stopped thought it was ui replaced with preid resume power same issue water dispensing on its own remove preid parts went to ui & found that water pad is failing & causing ui to act up disconnected water pad on meantime CX PIF W CHECK; ordrng 1 WPW10346924 (pad)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 07/21/2023

"Cx complaint is control unresponsive. Tested inspected and verifed complaint. Found the temps set to 4 and 7. Could not change temps, could not reprogram control and resetting power didnt change anything. Replaced the control from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 07/21/2023

"Replaced strike, ran test, test completed without issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Towson, Maryland 21204

Justin S.

Job Details: 07/21/2023

replaced the belt shield screws actuator and cap. ran the diagnostic and the unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/21/2023

installed parts optimized sensor to suction line MUST WAIT 24 HRS TO COOL DOWN

We serviced a

JENNAIR COOKTOP

Model JGD8348CDP

Near Falls Church, Virginia 22046

Leon

Job Details: 07/21/2023

"cx complaint 2 burners wont ignite. inspected unit, back left burner wouldn't ignite so i replaced the ignitor to which the client already had the part and the front burner wouldnt ignite so we replaced the burner & ignitor. unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Fairfax, Virginia 22031

Leon

Job Details: 07/21/2023

"cx complaint that washer was making loud noise as if something was broken, only does it on spin cycle, everything else is working as it should. tested suspension and it seemed loose which coud be causing loud noise when spin cycle is full speed. ordering suspension rods; ordrng 1 W11217817 (suspension rods)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Camden, North Carolina 27921

Austin D.

Job Details: 07/21/2023

checked unit and found a defective drawer. replaced drawer and tested fabric softner. unit is good to go.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Rockville, Maryland 20853

Roberto I.

Job Details: 07/21/2023

"Cx complaint ice dispenser not working.Confirmed dispenser noisy and not dispensing. Inspected unit, found worn motor coupler, worn container coupler, and warped chute. Replaced all 3 parts using pre id. Dispenser tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Alexandria, Virginia 22314

Jason A.

Job Details: 07/21/2023

CX complaint FRIDGE lights not working due to door sw. Replaced switches & test lights now working > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Arlington, Virginia 22205

Davonte

Job Details: 07/21/2023

installed new damper unit now quiet and working as should

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Henrico, Virginia 23294

John P.

Job Details: 07/21/2023

"Sears complaint in and not working check unit found bad little lock replaced lid lock CX also stated unit shakes violently check unit found basket has separated from gear case causing excessive shaking ordering gear case basket and spanner nut.; ordrng 1 W11513248 (Lid lock JP/vs) and 1 W11551646 (Nut) and 1 W11513243 (Basket shp2cx) and 1 W11449840 (Gearcase) and 1 Look (Look) and 1 2ct (2 ct), used 1 W11513248 (Lid lock JP/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Reston, Virginia 20190

Richard B.

Job Details: 07/21/2023

"CX complant. No water . Inspected unit and found frozen resivoir. Thawed out resivoir with steam gun and now water is working. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Chester, Virginia 23831

Chris B.

Job Details: 07/21/2023

cxc omp fc led is dim replaced fc led tested unit wroking as desighned collected 120 sc 110 labor 15 shipp 5.83 97.24 part total collected 348.07 cx paid in full cc

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23451

Branden R.

Job Details: 07/21/2023

"came out to replace all parts on unit , disassembled and replace all parts needed for repair to unit . tested and unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Newport News, Virginia 23608

Lucas R.

Job Details: 07/21/2023

"cx complaint unit leaking from bottom, checked unit found evap drain clogged with ice, removed ice build up cleared drain tube, verrified drain into pan, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 07/21/2023

"CX complaint unit not agitating.Ran test mode, found F0E5 and F7E6 errors.Ran manual agitation, the shifter didn't move. Inspected shifter, found broken arm on it. Replaced shifter using pre v/s part. Ran a calibration cycle and then a test cycle, the unit worked as designed. Collected $244.531 3 5 F0E51 3 4 5 3 4 F7E6 motor fault; ordrng 1 W10913953 (shifter (RI van stock)), used 1 W10913953 (shifter) from stock"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Ashburn, Virginia 20148

Simon

Job Details: 07/21/2023

"CX complaints oven too cold inspected unit oven bake preheating too long to reach the setting temperature 350F.REPLACED BAKE ELEMENT ,TEMPERATURE SENSOR AND CONTROL BOARD .TESTED UNIT IN BAKE preheating 350F temrperature reaches in 10min UNIT WORKS AS designed .SZ"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 07/21/2023

"Attempted to replace both parts and found the control defective. The connection for the console was off the board. Replaced fascia and unit wouldn't power on. Placed old fascia back on with same result. Checked and found 105v coming in from outlet. Instructed cx to have licensed electrician repair outlet for 240v. Re-ordering control and fascia, once approved contact cx to reschedule; ordrng 1 W11413567 (fascia) and 1 W11618917 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Virginia Beach, Virginia 23462

Branden R.

Job Details: 07/21/2023

"cx complaint unit not working , checked unit and found cx will need to contact a exterminator before we can service unit . cx agreed ."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Vienna, Virginia 22180

Leon

Job Details: 07/21/2023

cx complaint was unit was making a smell confirmed issue seen that was comi8ng from heater but the heater looks great with no burns cx would need heater and will buy the part on there own and call us back wgen they are ready for us to install

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Chantilly, Virginia 20152

Demonte S.

Job Details: 07/21/2023

Installed Freezer L.e.d. Light. All L.e.d. Lights are illuminating. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Severna Park, Maryland 21146

Israel R.

Job Details: 07/21/2023

Customer complaint unit is not making ice in the bottom freezer and the water flow is low. I foune the water flow is low because the vavle was not openning all the way. I Open the vavle on the house more and the unit started dispensing faster. I found this unit does not have two ice maker only the one on the door. The customer though they purshased the one with two ice makers. She is contacting the store to figure it out. Unit is good.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HM00

Near Stone Ridge, Virginia 20105

Demonte S.

Job Details: 07/21/2023

Inspected the unit. Found that the cx is saying that the Cooktop will not turn off once it is turned on. Checked egw knobs to the Cooktop. All knobs are cracked at the stem. Showed the cx. Advised the cx that all knobs are cosmetic. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

JENN-AIR COOKTOP

Model JES1750ML0

Near Pasadena, Maryland 21122

Israel R.

Job Details: 07/21/2023

Customer complaint unit is cooktop is chipping and starting to crack. I found there is some built up on the cooktop after trying to clean it. Some came off some of it the cooktop is failing i also found a hair line crack on the right front burner. I replaced the cooktop unit is back to normal operations. no pop ac; ordrng 1 look (look)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Ellicott City, Maryland 21043

Marc M.

Job Details: 07/21/2023

installed parts and tested unit. unit now checks good.

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/21/2023

replaced the burner heads and the orifice and all burners lighting tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Dunkirk, Maryland 20754

Dustin F.

Job Details: 07/21/2023

"CX complaint: light under MW wont come on since she got the unitInspected unit, confirmed CX complaint. Found Unit sending 121.4v both When under load and NOT under load to light socket for bulb. Bulbs filiment is damaged and light socket is loose on inside. bulb doesnt sit securely. Unit needs new control, light socket, and bulb. for return visit.; ordrng 1 W11545876 (control) and 1 W10210871 (light sockett) and 1 8206232A (light bulb)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Suffolk, Virginia 23435

Justin W.

Job Details: 07/21/2023

replaced thermistor. advised cx to monitor unit and call us back at first signs of issue. cx agreed unit working as designed

We serviced a

WHIRLPOOL OVEN

Model Kems378sss00

Near Vienna, Virginia 22182

Leon

Job Details: 07/21/2023

"cx complaint heat leaking out of oven and the latch wasn't closing, inspected unit to see the latch was broken and the heating elements were also failing. cx needs latch, door trim as well due it being a slight slit inside latch hole.; ordrng 1 W11029221 (latch-door) and 1 WPW10207398 (elmnt-bake) and 1 WP9760774 (elmnt-brol) and 1 8304580BL (trim-door)"

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