We serviced a
WHIRLPOOL UNKNOWN
Model ER2CHMXPQ04
Near Gardners, PA 17324
Bernard M.
Job Details: 04/18/2023
"Cx complaint the RC section leaks. Inspected RC and found water dripping from air ducts. Accessed the FC and found ice build up below evap and drain frozen over. Steamed and removed all ice, and poured hot water through drain to ensure all debris is removed. Restored power and evap began to develop frost pattern with fan running. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Portsmouth, VA 23702
Zachery R.
Job Details: 04/18/2023
"cx complaint oven not responding. checked unit, come to find 243 from L1-N, advised cx to contact electrician."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Richmond, VA 23226
John P.
Job Details: 04/18/2023
Confirm CX complaint of left light flickering when opening door ordering light / track assemblies; ordrng 1 W11047813 (Left track) and 1 W11047815 (Right track)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ocean City, MD 21842
Michael E.
Job Details: 04/18/2023
"CX complaint: freezer door not sealing. Tested and verified complaint. I found the track gears had gotten misaligned from each other. I corrected this, tested unit and it is now workling properly. Job is complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Poolesville, MD 20837
Ricardo S.
Job Details: 04/18/2023
"unit not dispensing ice, inspected unit, the motor shaft is bad, the yoke does not rotate well, order parts; ordrng 1 WPW10309864 (divider) and 1 WP67006341 (gasket)"
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW3
Near Catonsville, MD 21228
Robert L.
Job Details: 04/18/2023
"stacked unit ....cx complaint not turning on, found console none responsive, found proper dcv to console, replace console from pre-id, tested all ops ok, most likely vent or eco boost trapping moisture in drum leaking steam out to console, cx to try and reroute vent and turn off eco, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hanover, PA 17331
Drew B.
Job Details: 04/18/2023
"cx complaint that unit is not going into wah again and they claim the unit stop and fills contuinously and wont lock?? allow the unit is reading no codes and the water incoming is good psi and the unit did advacne through the sensing and started agitating and appears to be functional when checking... i belive cx is opening and clopsing lid mutple times causing unit to stop and start and not progess through the cycle normally when waahing. no issues present today when i was checking the test functions and ran a normal wash and watched as it prgeessed through the cycles.,.,, unit is GOOD"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gettysburg, PA 17325
Drew B.
Job Details: 04/18/2023
replaced sump and tested no noise present and checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near North, VA 23128
Justin W.
Job Details: 04/18/2023
replaced control. tested unit working as designed control in bag placed in bin
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gettysburg, PA 17325
Bernard M.
Job Details: 04/18/2023
"Cx complaint unit doesn't heat. Ran normal cycle and found no heat. Removed back panel and found wire connection to heating element disconnected. Reconnected wire and checked all other connections, ran normal cycle and unit heats on low, medium and high. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Annapolis, MD 21401
Israel R.
Job Details: 04/18/2023
"F6E4 Float switch, F6E1 No water/Low water, F8E1 slow drain. I tested the unit and found the unit is not filling with water. I found the float switch is not detecting water level. I found the bar and the came off. I reseated the bar and the switch. I tested and the unit is filling with water. I level the unit and clear all filters. Filter was very dirty. Tested unit and no error codes after completing the test. Unit is back to normal operations."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near ,
Chris B.
Job Details: 04/18/2023
cx comp unit leaks insp unit could not duplicate cx comp ran unit threw 2 diag cycles and stagrted a bulky cycle wated for unit to fill then drained unit no sighns of leak detected called techline spoke with ROB stated bc of cx having water softner system rob stated cx is using to much detegent advised cx on use and care unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Odenton, MD 21113
Israel R.
Job Details: 04/18/2023
Installed new gasket and tested. Unit is back to normal oprations.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Martinsburg, WV 25401
Ezra M.
Job Details: 04/18/2023
"inspected unit.confirmed that it doesnt start, also will not go into diagnostics mode.; ordrng 1 W11513246 ( CNTRL-ELEC)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRV22FVBL01
Near Jefferson, MD 21755
Ricardo S.
Job Details: 04/18/2023
"Cx complains about a water leak from water filter, inspected unit, the water pressure is bad, because the filter hosuing is broken, also the motor dispenser is bad, makes a humming noise, motor receives 120vac, faulty motor, order parts; ordrng 1 W10822606 (motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV
Near Winchester, VA 22601
Ezra M.
Job Details: 04/18/2023
multiple defects with unit.; ordrng 1 W11242951 (door handleand vent) and 1 W11183708 (cooktop) and 1 W11184720 (panl-cntrl) and 1 W11516729 (front panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Winchester, VA 22601
Ezra M.
Job Details: 04/18/2023
part is defective from factory.; ordrng 1 W11551383 (wheel)
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Manakin, VA 23238
Thomas B.
Job Details: 04/18/2023
Cx complaint unable to hook up power cord found warped stripped terminal nut removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KODE500ESS02
Near Ashburn, VA 20148
Ricky E.
Job Details: 04/18/2023
the signal harness was not setup for the reschedule and is missing from the ticket.. reordering part...; ordrng 1 W11157221 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Chesterfield, VA 23832
Joseph D.
Job Details: 04/18/2023
Replace compressor unit cooling property did not arrive with glass and bins reordering those parts; ordrng 1 FSPWP67006655 (Glass) and 2 WP67002659 (Bins)s and 1 WP12568001 (Filterbcover)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Pasadena, MD 21122
Israel R.
Job Details: 04/18/2023
Installed new pump and the unit is now pushing water up the tube. Unit is back to normal operations.
We serviced a
JENNAIR MICROWAVE
Model JMDFS24HM01
Near Oakton, VA 22124
Jason A.
Job Details: 04/18/2023
CX complaint MW console no backlight & dark. Buttons not responsive. New part arrived damaged. No padding in box. See SDpics. Ship part to warehouse for inspection & add padding before re-scheduling. 8+ at WP > JJ; ordrng 1 LOOK (LOOK - ship to warehouse & inspect) and 1 W11331073 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Parkton, MD 21120
Brian R.
Job Details: 04/18/2023
cx complaint is unit makes good ice its just always different sizes. also found door gasket torn on right fridge door. tested snd checked unit and will order parts needed. office will schedule.; ordrng 1 W11456682 (Door Gasket) and 1 W11455232 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Stafford, VA 22554
Robert W.
Job Details: 04/18/2023
CX Complaint is the filter cover broken. Inspected unit and found the filter cover broken replaced and tesed unit is working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Bel Air, MD 21015
Neil H.
Job Details: 04/18/2023
NEW TUB DENTED REORDERING 2COUNT STILL NEEDED ON RETURN; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Edenton, NC 27932
Branden R.
Job Details: 04/18/2023
talked to renner and was advised unit will need 2 tech to remove . called office so office and get it rescheduled with a 2 tech LOOK LOOK LOOK; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Spring Grove, PA 17362
Sal R.
Job Details: 04/18/2023
"I was able to access and replace the switch,. UNit test good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Gettysburg, PA 17325
Bernard M.
Job Details: 04/18/2023
Cx complaint the flames are too high on all burners. Ignited each burner and found the flames weren't adjusting from low to high. Removed knob and used 3/64 precision flathead down inside valve stem. Set flame on low and adjusted accordingly. All flames go from low to high. Unit checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Bel Air, MD 21014
Neil H.
Job Details: 04/18/2023
REPLACED FAULTY SUMP TESTED FOUND NO LEAKS AND MOTOR RUNNING STRONG
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Woodbridge, VA 22192
Demonte S.
Job Details: 04/18/2023
Inspected the unit. Found that the cx is saying that the Washer isn't going into spin cycle. Ran Service Diagnostics on the unit. Error Codes are F5E2 = Lid Lock Fualt. Cleared error codes. Installed new Lid Lock. Tested the unit. Unit is working as Designed. ; used 1 W11307244 ( Whirlpool Washer Lid Latch( DS / Vs )) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Alexandria, VA 22312
Demonte S.
Job Details: 04/18/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Compressor. Pins 1 & 2 = 7.9 Ohms. Pins 2 & 3 = 15.6 Ohms. Pins 3 & 1 = 7.5 Ohms. Voltage to the Compressor is reading 122.3 Ac Volts. I then checked the Start & Run Device. Capacitor is reading Open. Start Device is reading Open as well. Installed new Start & Run Device. Tested the unit. Checked the Evaporator. Evaporator has a good Frost Pattern. ( Check Sd Pictures if any questions.) Unit is working as Designed ; used 1 W11524472 ( START-DEV), and 1 WPW10350564 ( Whirlpool Refrigerator Run Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Alexandria, VA 22304
Demonte S.
Job Details: 04/18/2023
Installed the Coupler & Drier. Pulled vacuum on the unit. Unit is holding a vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W115066356 ( Whirlpool Refrigerator Access Valve Coupler) from stock
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Oakton, VA 22124
Jason A.
Job Details: 04/18/2023
CX complaint COOKTOP burners dont lgnite. Replaced parts & test all are lit within 2 to 3 sparks > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Stafford, VA 22554
Robert W.
Job Details: 04/18/2023
Replaced lower door seal and screw unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pasadena, MD 21122
Israel R.
Job Details: 04/18/2023
Installed new door and tested. Water is not dripping. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Severna Park, MD 21146
Israel R.
Job Details: 04/18/2023
heating element - sp w11540964 - special project s17304. Customer complaint unit is leaking from the back. Found the unit has a bad heater worn out heater. Repalced heater and tesed. Unit is back to normal operations.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS01
Near Ashburn, VA 20148
Ricky E.
Job Details: 04/18/2023
"unit has faulty programing on the ui.. the customer knew about the service charge, but had no money to pay with. she stated that i can come back tomorrow and she will have money...W10861736 543.91, labor 120.00, shipping 15.00, tax 32.63"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Como, NC 27818
Branden R.
Job Details: 04/18/2023
"arrived ar cx house , and no dates are filled out on entitlements , advised cx i will need a POP for service to be done at no charge sense cx is stating unit is brandnew . cx can not locate pop and is vary rude for no reason stating i should know all this/ called office and was advised cx will owe for parts if no Pop is found and move on after 10 mins . waited as long as i could and cx still dont have POP and stating they will not be paying . moved on after my 10 mins ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Aldie, VA 20105
Ricky E.
Job Details: 04/18/2023
customer didnt want doors installed.. only the rightside gasket was installed...unit cks ok..
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Chesterfield, VA 23832
Joseph D.
Job Details: 04/18/2023
Replace faulty control panel and flus unit venting properly no other issues found new flu has less of a gap underneath control panel scooping heat working
We serviced a
WHIRLPOOL DRYER
Model WGD7120HW0
Near Fallston, MD 21047
Neil H.
Job Details: 04/18/2023
CX COMPLAINT NO CHIME AND PANEL NOT RESPONDING ALL THE TIME REPLACED AND UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Annandale, VA 22003
Leon
Job Details: 04/18/2023
cx complaint was everything at the top of the RC was frozen confirmed issue when i walked in i heard the damper door being stuck tested the door and watched that the door only opened repaced the damper door retested unit everything worked great
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Woodstock, VA 22664
Danny R.
Job Details: 04/18/2023
ran unit and found door switch not making contact on door all the way adjusted panel anmd side dent so units door switch touches right and runs dry spins and heats fine now
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 04/18/2023
Overfill tray filled found cx loading dishes incorrectly educated cx on proper loading tips and uses tested for proper use unit now functions Normally
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Brambleton, VA 20148
Ricky E.
Job Details: 04/18/2023
"10-2.. the customer stated that the units door was falling when opened, and the unit had some issues drying. verified issue and fnd hinges have faulty spring clips and the wax motor on the vent assy has shorted... need parts....; ordrng 1 w11649995 (vent assy)"
We serviced a
JENN-AIR RANGE
Model JDSP548HL01
Near Richmond, VA 23226
John P.
Job Details: 04/18/2023
Cxs complaint that initially steam bake option would not work states does work now but still does not see steam and when they were cooking vegetables in the oven they noticed moisture collecting on the left top of door and on control panel that was dripping onto floor. Checked the oven vent found no irregularities initiated steam bake through user interface on range could hear water reservoir fill and water boiling can see water droplets in tube into oven also found moisture from steam coming out of vent onto top of oven door called tech line talk to Austin stated that would be a normal operation CX was also having issues with app advised would need to contact connected team to get resolution for app did remove piece of insulation from steam entry tube CX not happy because they believe the whole cavity should fill with steam that is visible.Austin
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Richmond, VA 23234
Chris B.
Job Details: 04/18/2023
cx comp unit clock will not light on and fr elm will not get hot and lf elm satys on hot only no low insp unit conf cx comp ordering lr elm and lf switch and control bake does work did inspect wires and term block; ordrng 1 W10248261 (left rear elm) and 1 W10434452 (left front swicth) and 1 W11527158 (control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bryans Road, MD 20616
David J.
Job Details: 04/18/2023
"CX complaint unit sometimes does not heat arrived today and inspected unit and could not verify complaint. Remove bottom pan to inspect igniter and found when bake is started glow igniter, lights and starts flame. Unit proceeded to get to 350 degrees. Opened door and unit turned back on and got back to 350. Attempted broil cycle and worked the same. Could not get unit to fail. Re installed all parts and tested again and unit worked as intended. Unit is working as intended. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS0
Near Bryans Road, MD 20616
David J.
Job Details: 04/18/2023
Cx complaint unit is not getting hot. Arrived today and inspected unit. Could not verify complaint. I was able to start a bake cycle and unit clicked once and lit. Tried pre heating to 350 unit got to 350 and turned off. I opened door and once temp got cooler it re lit and went back to temp. Tried to 400 as well and it completed cycle. Tested broil and it lit as well. Cx is saying sometimes it happens and the temps are off. Found Cx using a thermostat that was completely off at 400 degrees thermometer red 180 degrees. Finally as I was testing the cycle with every re installed I found flame spreader and baffle burner to be warped causing an in even flame. Also bake igniter kept trying to light and did not. After the 2nd attempt it lit. Unit needs a new bake igniter. Ordering part for return visit. ; ordrng 1 WP9758079 (Bake igniter) and 1 WPW10184491 (Flame spreader) and 1 W10137062 (Baffle burner)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Waldorf, MD 20601
David J.
Job Details: 04/18/2023
"CX complaint unit is taking very long to heat. Previous tech came out and found bake element was defective. Tested unit after install and unit worked. Arrive today with a non-heating issue. Inspected bake element and found a 22 ohms bake element is good inspected wiring, harness, and found no shorts or cuts. Replace control tested unit after replacing control Bake element now works correctly. Unit is now working as intended. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Arlington, VA 22203
Leon
Job Details: 04/18/2023
replaced the heater element in DW TESTED UNIT NO LEAKS AND UNIT HEATED EVERYTHING WORKING AS IT SHOULD
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE2
Near Bowie, MD 20716
Shane B.
Job Details: 04/18/2023
"cx complaint is water sitting in the bottom of the unit. cx said issue started recently. when i arrived unit had some water in the bottom of it, less than the full amount for a cycle. i ran drain pump and water drained. i checked for codes and found F6E4. cleared code and ran service cycle. unit drained and water flow into the sink looked good. drain line looks to have some debry in it and does not have a high loop installed. i cleaned and dried around the water inlet to see if valve is leaking. i cleared drain line and installed high loop. inspected inlet and found it is not leaking, valve is good. ran another service cycle. no leaks from unit. unit is working as designed. cx paid for service call by CC."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Moyock, NC 27958
Branden R.
Job Details: 04/18/2023
cx complaint vibration or out of balance loads - top load washer checked unit and found no error codes . found suspsension rod unseated from back right corner allowing unit to spin and knock on the side of the cabinet . reseated and tested unit with 4 towels . unit is now running as designed .
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 04/18/2023
"Tesyred unit wirh clear door, found water going trough the third rack left mount. Ordering left mount W11551395 and 2 nuts W11545286.; ordrng 1 W11551395 (Left mount (third rack)) and 2 W11545286 (nut)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Hampton, VA 23666
Lucas R.
Job Details: 04/18/2023
"cx complaint unit tripping breaker, burning smell, checked unit, found thermal event in evap comparrtment, liner buckled internally behind suction line, heater 40 ohms, evap fan 140 ohms, thermistor 2.6k ohms, compressor 7-6-13 ohms, called techline spoke with andy, advised not to repair, and refer cx to safety dept.; saved tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Joppatowne, MD 21085
Neil H.
Job Details: 04/18/2023
CX COMPLAINT OF BURNING SMELL INSIDE THE TUB OF UNIT AND STAINS ON INTERIOR OF TUB RAN DIA NO ERRORS AND CHECKED THE HEATING ELEMENT NO SMELL RECOMMEND CX USE RINSE AID AND UNIT BE CLEANED ONCE A MONTH WITH D/W CLEANERS HOT WATER RAN FOR 2 MINS PRIOR TO STARTING OTHER THAN THAT UNIT TESTED GOOD
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Brandywine, MD 20613
David J.
Job Details: 04/18/2023
"Cx complaint they hear a metallic noise while in spin cycle, after previous techs visit he could not find anything during 1st visit, his 2nd visit he stated he heard something is gear case. I arrived and checked the diagnosis. I could not find any noise in gear case. Cx stated only during drain and spin. Ran diag and component activation and ran drain pump. Found noise was coming from inside drain pump. Removed pump and found a metal pendent inside pump causing noise. Re installed part and tested unit. No more noise. Unit is now working as intended. Job complete"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Arlington, VA 22201
Leon
Job Details: 04/18/2023
"cx complaint was left side light didnt cut off confirmed issue replaced the latch, apl mgr and the ui left side cut the power back on to unit and everything worked like it should"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Springfield, VA 22153
Richard B.
Job Details: 04/18/2023
"CX complant. Fire in unit. Prior diagnosis found unit needs wave guide cover. Before installing wave guide cover , Inspected magnatron nosecone and its fine. Installed wave guide cover and tested unit, Heating as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Randallstown, MD 21133
Alexander D.
Job Details: 04/18/2023
cx complaint unit not cooling in either section. cx just started doing dishes while watching a video on her phone after letting me inside and didnt talk to me at all. tried to ask cx if unit is in warranty or if she has a receipt and she just said i dont know. tried to explain why i needto prove its less than 1 year old and showed cx that i need a receipt to prove its in warranty or i have to charge at least the service call fee. cx got nasty with me and wouldnt let me finish any sentences and kept arguing with me. i was trying to give advice on ways tofind outif its in warranty but she kept interrupting and arguing. i eventually gave up and walked out because i felt disrespected from her attitude and she was just getting nasty with me when i was trying to help her out. no service provided; saved tckt
We serviced a
MAYTAG DRYER
Model MED6400TQ0
Near Alexandria, VA 22302
Leon
Job Details: 04/18/2023
cx complaint was unit didnt heat confirmed issue seen the heater element burnt out and the tco read OL told cx the price cx said he would just buy a new unit
We serviced a
AMANA DRYER
Model NED4655EW1
Near Reisterstown, MD 21136
Alexander D.
Job Details: 04/18/2023
"cx complaint unit making thumping noise. inspected unit and verified complaint. found big plastic bead caught in front drum seal. removed bead, tested unit. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Oakton, VA 22124
Jason A.
Job Details: 04/18/2023
CX complaint DRYER noise. Replaced parts & tighten down all screws. Level feet & ran dryer for over 30 minutes while working on washer. Noise level normal > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Timonium, MD 21093
Alexander D.
Job Details: 04/18/2023
"cx complaint upper rack wont stay up on one side and unit smells bad. inspected unit and verified complaint. dont smell anything at this time. advised cx to run cleaning cycle with affresh, select hi temp wash with heated dry and crack door open when cycle is done so unit can dry out. cx said she already does all that. found LH adjuster wont stay in up position. found housing cracked and button isnt springing open enough to hold rack up. needs LH adjuster housing but cx wants me to order one for both sides in case the other side breaks too. ordering LH and RH adjuster housing, in stock @tribles. scheduled return visit for 4/27. quoted 308.24, paid in full with c/c; ordrng 1 WPW10588164 (LH adjuster housing) and 1 WPW10588165 (RH adjuster housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Arlington, VA 22201
Leon
Job Details: 04/18/2023
cx complaint was unit is making a loud nosie confirmed the issue seen the FC fan had alot od time build up and it was making a loud nosie removed some of the ice and unit was still making nosie cx would need new FC fan motor; ordrng 1 W11249952 (evap fan motor)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Arlington, VA 22204
Leon
Job Details: 04/18/2023
replaced the wire harness in MW TESTED THE UNIT WITH A wet paper towel for about 2 mins no burning smell and everything worked great after
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Springfield, VA 22153
Demonte S.
Job Details: 04/18/2023
Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Checked the power to the unit from the main Control Board. I'm getting 123.6 volts. Noticed that the Control Board has no green L.e.d. Light. Installed new Control Board. Ran Service Test on the unit. Service Test passed. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gordonsville, VA 22942
Eric F.
Job Details: 04/18/2023
"Installed pump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Baltimore, MD 21229
Robert L.
Job Details: 04/18/2023
"cx complaint not turning off when door opens and light out, found door switch shorted in closed position, quoted $142 but cx said they have contract, refered cx back to contract for service needs door switch WP3406107 replaced; ordrng 1 WP3406107 (switch-dor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Baltimore, MD 21229
Robert L.
Job Details: 04/18/2023
"installed new ui and main control, compressor and fans running, set temps to recommended, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Catonsville, MD 21228
Robert L.
Job Details: 04/18/2023
"cx complaint FC not cold enough and no ice, found temps 45 RC, 25 FC , 33 icebox, test 4 found partcial frost pattern on both evaps, low on refrigerant, T56 E0, T57 passed 01, T15 passed. T45 valve working fine, temps affecting icemaker, ordering compressor,RC evap and drier ..........parts CBE CPS owes $500 labor 3 count sealed sysyem; ordrng 1 W11492867 (rc evap CBE) and 1 W10832994 (compressor CBE) and 1 WPW10143759 (dryer CBE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAD04
Near Springfield, VA 22150
Richard B.
Job Details: 04/18/2023
"CX complant. No water through door. Inspected unit and found water dosent dispense through door , Found no water at bottom of fridge door connection. Found 120 volts at valve , found harness in door is solid . Found unit needs filter head. Further work needed. RB; ordrng 1 W10862460 (resivoir 130.35)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Richmond, VA 23226
Chris B.
Job Details: 04/18/2023
replaced hinges and roller tesed unit leveled unit wroking as desighned if cx call back will need to refer to whirlpool trade care and or cx service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Purcellville, VA 20132
Ricky E.
Job Details: 04/18/2023
"instlled part, fna cks ok.. the unit is short cycling and not cooling.. will order the control and ff evap; ordrng 1 w11507067 (ff evap) and 1 w11496881 (control) and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Alexandria, VA 22312
Richard B.
Job Details: 04/18/2023
"CX complant. No ice. Inspected unit and found evap iced over , Found heater wire not making contact allowing unit to defrost. Ordering evap heater harness. Further work needed not in stock. RB; ordrng 1 W11573118 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Alexandria, VA 22306
Richard B.
Job Details: 04/18/2023
"CX complant. Fridge not cooling. Prior dignosis found unit needs door for not sealing. Controls that were ordered are both open box items and unusable. Door comes with new UI . If CX calls back , order main control board. Heated new door gasket , advised CX to leave door closed for 2 hours. Tested water and no leaks. Job completed, RB"
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUBFR242HL01
Near Richmond, VA 23226
John P.
Job Details: 04/18/2023
CX complaint unit making clunking noise was able to duplicate noise but unable to tell if was coming from compressor or condenser fan as unable to duplicate once isolated to those two components called tech line talk to Austin stated that no known issues with either one and the illusion of frosted glass have no reports of as this may be normal. We need to return with compressor and condenser fan motor CX does not want unit repaired would rather have a new unit advised that's between Jenn Air and Ferguson and the consumer.; ordrng 1 Look (Look)
We serviced a
JENN-AIR FREEZER
Model JBSS48E22L00
Near Richmond, VA 23226
John P.
Job Details: 04/18/2023
CX complaint when dispensing ice on cube setting gets a mixture of cubed and what appears to be crushed ice and when they select crush get crushed and larger size pieces of crushed ice advised this is normal due to ice clumping in bin that it can break some of the ice cubes giving the illusion of crushed ice with ice cubes and that when selected crushed ice not all cubes will be crushed evenly called tech line confirmed with Austin.
We serviced a
AMANA RANGE
Model ACR2303MFW7
Near Midlothian, VA 23112
Joseph D.
Job Details: 04/18/2023
"Customer complaint burners not cycling properly confirmed complaint replaced right front and right rear burners unit heating properly. 321.900.1184. returning tech, drop off elements and text number above. ; ordrng 1 W11396792 (Burner1) and 1 W11396790 (Burner2)"
We serviced a
WHIRLPOOL OVEN
Model WFE361LVDO
Near Richmond, VA 23227
Chris B.
Job Details: 04/18/2023
cx comp door handle is very loose tightened door handle also cx stated unit will not cook on bake or broil as desighned heated unit on bake up to 400 degrees unit heated as desighned then tested broil to 500 unit weorking as desighned
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Richmond, VA 23235
John P.
Job Details: 04/18/2023
Installed harness tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Mechanicsville, VA 23111
Chris B.
Job Details: 04/18/2023
cx comp gap in fc door gasket insp unit conf cx comp seated gap with heat gun tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYW00
Near Mechanicsville, VA 23111
Chris B.
Job Details: 04/18/2023
cx comp unit rc door will not seal also will need insp unit conf cx comp ordering white rc door ; ordrng 1 LW10261181 (white fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Glen Allen, VA 23060
Thomas B.
Job Details: 04/18/2023
Cx complaint unit is not working properly inspected unit found impeller is stripped and will not engage into ice bin properly ordering parts ; ordrng 1 WPW10309864 (divider) and 1 W11310391 (Dispenser motor) and 1 W11378860 (Washer) and 1 WP63052-2 (impeller)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Frederick, MD 21702
Ricardo S.
Job Details: 04/18/2023
"Cx complains that the unit not spining, wet clothes at the end of the cycle, inspected unit .. the slider is broken, replaced part from v/s LOOK LOOK part# W10734521 .. unit tested and works fine; used 1 w10734521 (slider) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Moseley, VA 23120
Joseph D.
Job Details: 04/18/2023
Customer complaint unit not heating properly confirmed complaint. Replaced motor fan thermostat and temp selector switch. Working properly
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Silver Spring, MD 20910
Brian F.
Job Details: 04/18/2023
"Cx states unit leaking from bottom, inspected and confirmed. Found IM fill tube was blocked, causing water line to come off fill tube, spilling water onto floor when IM attempted to fill. Cleared block from fill tube, reassembled unit, filled IM. Unit is now working properly."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Mechanicsville, VA 23116
Chris B.
Job Details: 04/18/2023
cx mcomp unit cook top scratched insp unit conf cx comp replaced cooktop tested unit wroking as desighned
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Crofton, MD 21114
Emmanuel R.
Job Details: 04/18/2023
"Cs unit is tearing clothes and not drying, confirmed complaint. I found a penny sized piece of wire on the felt front felt seal the can be catching the towels. Customer showed me 3 new towels damaged. Removed wire piece and advised to keep and eye on it, nothing else is catching on clothes. Also the exhaust vent was restricted , new vent but somehow clogged up , probably from clothes tearing. Removed restriction and tested unit. Unit is now working properly. Advised customer to call us if ripping contiinues to happen."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYB02
Near Williamsburg, VA 23185
Orbie
Job Details: 04/18/2023
"upon replacing fan scroll found clogged evap drain, and was advised by cx freezer also not cooling as well. called LR and was advised sealed system issue. ordering all parts needed for repairs.; ordrng 1 W10714793 (tray-evap) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator) and 1 W10309988 (compressor) and 1 w11506635 (coupler) and 1 WPW10239732 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23322
Austin D.
Job Details: 04/18/2023
cx complaint the unit is not cooling checked the unit and found that the unit is short cycling. unit will need a new compressor and evaporator to resolve the issue. will return once the parts come in. will return on the 20th of April. office will call to give a time frame; ordrng 1 W11574734 (compressor) and 1 W11506635 (coupler) and 1 W11598434 (evaporator)
We serviced a
JENNAIR OVEN
Model JJW2430Dp01
Near Midlothian, VA 23112
Joseph D.
Job Details: 04/18/2023
Customer complaint f2e1 error persistent confirmed complaint stored f2e1 error codes and timer resetting itself service pointer for unit indicates it will need you new user interface to fix timer and light issue as per service pointer W11436352. Customer going to call Jenn air for coverage before going through with repair; ordrng 1 W11236887 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV
Near Chesapeake, VA 23322
Austin D.
Job Details: 04/18/2023
cx complaint the unit is not washing as it should and that the rack falls oiut. replaced the rack adjuster to help support the rack. found a spray arm defective and the retaining clip warped over time. ordering parts needed to resolve the issue.; ordrng 1 WP3400918 (retainer clip) and 1 WPW10327455 (spray arm)
We serviced a
KITCHENAID RANGE
Model KFEG500EBS3
Near Richmond, VA 23235
John P.
Job Details: 04/18/2023
"CX complaint unit not working checked unit found l1 at terminal block separated, replaced terminal block tested working as designed.; ordrng 1 WPW10245259 (Terminal block JP/VS) and 1 WPW10245259 (Terminal block JP/VS)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Winchester, VA 22602
Danny R.
Job Details: 04/18/2023
tub came dented and box cruushed will order another one; ordrng 1 w11409866 (tank)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Richmond, VA 23225
John P.
Job Details: 04/18/2023
CX complaint filter door keeps popping open. Removed filter housing cover reseated cover which allowed more clearance for filter door also explained operation of unit to customer as far as freezer door having resistance when closing advised was due to wires coming through bottom of door along with water lines. Unit now working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Winchester, VA 22601
Danny R.
Job Details: 04/18/2023
cx has a gear case thats failed its leaking oil and water and making a crazy noise in spin will need gear case motor do to oil and belt pully assy; ordrng 1 W11454734 (gear case) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W10913953 (shifter) and 1 looklook (lookm lokk 2 call count)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Richmond, VA 23235
John P.
Job Details: 04/18/2023
Found drain line routed under unit causing it to kink and not drain. Removed kink portion of drain line advised customer if unit fills with water again that would need to contact a plumber to address drain pipe being under machine instead of behind
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ranson, WV 25438
Danny R.
Job Details: 04/18/2023
replaced drain pump found house hose from sink is 6 plus feet this will mess with drainning and pump told cx to fix this issues nothing elese is wrong with unit chercksok
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near ,
Chris B.
Job Details: 04/18/2023
cx comp unit console is cracked insp unit conf cx comp ordering black console; ordrng 1 W11622500 (console black)