We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/20/2023
"Cx complaint of unit getting too hot and tearing clothes. Did confirm venting had come of and units venting had metal spurs and there was melted plastic and rocks in unit. Banged out spurs. And removed rocks, plastic and bobby pin. Reinstalled venting and unit is now as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Conway, SC 29526
Paul F.
Job Details:
11/20/2023
Builder states front panel damaged. Found front panel and pretty badly bent. NTO new front panel; ordrng 1 W11647685 (door panel)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Silver Spring, MD 20906
Brian F.
Job Details:
11/20/2023
"Installed new drain pump and lower wiring harness. Reassembled, plugged in, ran auto test, completed with no errors. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Conway, SC 29526
Paul F.
Job Details:
11/20/2023
Customers complaint is unit has rust on both doors. Found unit has rust on Both FF and freezer. NTO doors.; ordrng 1 W11395841 (FF door) and 1 W11611331 (frezer door)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Woodbine, MD 21797
Robert L.
Job Details:
11/20/2023
"upon arrival, serial did not match, called partner team whom said unit was exchanged upon arrival foundn unit full with 6 horse covers and plugged into extention cord, cleared drum and rediagnosed, found no errors and ran full diagnostic test, plugged into outlet up to left, and unit started acting up and motor would not spin, reconnected to extention and unit worked fine, problem in outlet , cx would need electrician to fix, unit should not run on extention"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
11/20/2023
Installed new motor. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20017
Sherwood
Job Details:
11/20/2023
cx complaint water remains in filter area. arrived and advised cx some water may be left in drain area. but notice alot of the drain hose was behind dw and drain hose was low also. pulled rest of drain from behind dw and then installed high loop in drain hose. now all water is being drained out of dw. repair complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Atlantic Beach, SC 29582
Paul F.
Job Details:
11/20/2023
Installed new rollers. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Washington, DC 20007
Shawn D.
Job Details:
11/20/2023
"we got unit out last time opened system and had almost no freon in system. put coupler on compreesor put unit in homepostion and filled with nitrogen pressure started dropping very slow so soapy water both evaps to find no leaks or uv dye, checked heater pan to find no leaks or dye so called techline to see whats next spoke to tj told what ive found and done and agreed we have a leak in cabinet and i cant fix."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Little River, SC 29566
Paul F.
Job Details:
11/20/2023
Customers complaint is door handle will not tighten. Found the threads on the handle are not right. Rethreaded the handle and all check ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Vienna, VA 22182
Christian C.
Job Details:
11/20/2023
Cx complaint dispenser never opens. Inspected unit foud FAE1 dispenser electrical problem. Ran through diag cycle x3 and dispenser never opened. Found connection to dispenser loose. Connection holder is defective. Installed new dispenser. Tested unit dispenser now opens.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Longs, SC 29568
Paul F.
Job Details:
11/20/2023
Customer complaint is unit has a cented door. Found unit does have a dented door. NTO part.; ordrng 1 W11173813 (door)
We serviced a
WHIRLPOOL DISHWASHER
Model WRS588FIHZ04
Near Columbia, MD 21045
Israel R.
Job Details:
11/20/2023
Customer complaint is that we came here and ordered a part and we need to nstalled it today and also the door is not aligned. I level unit and level door and installd new damper and tested. Unit is quite and doors are level. Unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Vienna, VA 22180
Christian C.
Job Details:
11/20/2023
"Installed thermal cutoff, thermistor, thermal fuse, and element. Tested unit is heating."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Red Lion, PA 17356
Drew B.
Job Details:
11/20/2023
cx complaint that unit is not lighting the fc section and also the gasket on the left rc door is having the magnetic strip is out and not staying in place to allow proper closure with air exposure. and will need the new door being the agsket is built in the rc door. and cx will call when door had arrived to install parts.; ordrng 1 W11683243 (led light spec order) and 1 LW10561911 (ss lft door)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Gaithersburg, MD 20882
Robert L.
Job Details:
11/20/2023
"installed dispenser per previous, tested all ops ok"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/20/2023
"Cx complaint poor wash.Ran diag, no errors. Ran a test cycle found noisy diverter. Found also spray arms partially clogged by calcium deposits, unable to clean them. Unit needs sump/motor assy W10899563, lower spray arm W11101428, and middle spray arm WPW10448645; ordrng 1 W10899563 (sump/motor assy) and 1 W11101428 (lower spray arm) and 1 WPW10448645 (middle spray arm)"
We serviced a
WHIRLPOOL RANGE
Model WFG320MOBB2
Near Nottingham, MD 21236
Neil H.
Job Details:
11/20/2023
ORDERING OUTTER GLASS GLASS IS SWINGING AT THE BOTTOM; ordrng 1 WPW10535776 (glass-door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/20/2023
"CX complaint no heat.Power supply ok, removed front, found open heater. Replaced heater using pre id part. Unit tested ok. Collected $90.82"
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Bethesda, MD 20817
Samuel R.
Job Details:
11/20/2023
cx complaint unit is not leaking.isnepcted unti and could comnfirm cx complaint.found unit to get 224v.checked element and found element OL.there was a break in th coil.replaced eklement and tested unit now working properly.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Gordonsville, VA 22942
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit found broken wires at connector on drain pump ordering lower harness; ordrng 1 W11643701 (Lower harness)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Crofton, MD
Shane B.
Job Details:
11/20/2023
cx complaint is the right fornt burner not heating properly. cx had pcitueres on her phone of that burner. it has some small red hot spots and most of the element is still black. ordering new element. if sooner appoitment is avialalbe please contact cx.; ordrng 1 W11396792 (element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Chesterfield, VA 23832
John P.
Job Details:
11/20/2023
"cx complaint ice bin hard to pull in and out found bearings seized up ordering bearings, also found door gasket not sealing; ordrng 1 WPW10170987 (divider) and 1 WPW10170836 (Rail) and 2 W10830046 (Gasket)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Fallston, MD 21047
Neil H.
Job Details:
11/20/2023
CX SAID THE ICE MAKER IS WORKING AND I REPLACED THE RC DOOR SEALS UNIT SEALING AND CHECKED GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/20/2023
"Cx complaint unit stops during cycle and F9E1 pops up on display.Ran diag, found F7E1 and F9E1. Ran a test cycle, the unit drained ok, but the wash motor didn't run all the time making a random hummimg noise. ordering sump/motor assy W11416362. Return visit 12/1/23; ordrng 1 W11416362 (sump/motor assy)"
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/20/2023
"Cx complaint washer noisy and not spinning.Tested unit, seems like something broke in the gearcare. The notor ran, the gearcase was very noisy, agitator and basket didn't move, Quoted repair $913.48, with $300 labor for gearcase 3360629 and agitator WP3951744 treplacement. ** 2 COUNTS**. Cx declined, collected $139; ordrng 1 3360629 (gearcase) and 1 WP3951744 (agitator) and 2 2 countss"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wilmington, DE 19808
Taylor F.
Job Details:
11/20/2023
Cx complaint is water temps not correct. Found the unit to be activating the cold valve when on hot and the hot valve when set to tap cold. All connections and hoses are correct. Ordering control. Cannot rescheudle at this time.; ordrng 1 W11481116 (control) and 1 W11513246 (control)
We serviced a
WHIRLPOOL OVEN
Model WGG555SOBS01
Near Frederick, MD 21701
Brian R.
Job Details:
11/20/2023
cx complaint is upper oven does not heat or run like it should. tested and checked unit. burners check. lower overn checks. was not able to bake or broil out of upper oven. no glow from either igniter on upper oven. will order parts needed. as soon as everything goes through and parts are in office will schedule.; ordrng 1 WPW10539994 (Control) and 1 WPW10324738 (Oven Igniter) and 1 W11596211 (Oven Igniter) and 1 WPW10546238 (Gas Valve just in case)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details:
11/20/2023
"cx complaint is poor ice productions. cx says it only makes 1-2 batches a day, they say they have never seen the ice bin full. when i arrived unit was set to 35/-5. prob shows 38/2. i removed the ice bin, it was about half full. cycled IM. it cycled and filled properly. i explained to cx the unit takes 72hr to fill the bin. showed cx how to change temps and filter reset. cx understands the unit is working as desined."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rockville, MD 20854
Roberto I.
Job Details:
11/20/2023
"Cx complaint randomly detergent not dissolving and not dropping from the dispenser.Ran diag, found F9E4 error. Inspected lower spray arm, found not staiyng tight with the diverter cover and not turning properly. Unit needs sump assy W10861526 and lower spray arm W10860176. ; ordrng 1 W10861526 (sump assy) and 1 W10860176 (lower spray arm)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Harrisburg, PA 17112
Cody H.
Job Details:
11/20/2023
"CX complains unit is not heating. CX is within manufacture warranty. Found unit to have rotation but not heat, found unit venting to be blocked causing unit TCO to fail, was able to replace TCO with VS. retested unit and unit now heats as well as rotates. CX will need to address venting issue to prevent further issues. CX not available to give email. No further work needed.; ordrng 1 W10900067 (cutoff-tml (CH VS)), used 1 W10900067 (TCO (CH VS)) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near North Potomac, MD 20878
Roberto I.
Job Details:
11/20/2023
"Cx complaint gas odor from LF burner when this is not in use.Turned gas on, the LF valve seems to be leaking, allowing small quantity of gas to flow troug the burner, even when in off position. Called office, had manifold assy W11418925 ordered. Ordering also a gas leak detector to test the unit after the repair. Called Whirlpool safety and documented. Return visit; ordrng 1 W11418925 (manifold assy) and 1 gas leak detector"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Portsmouth, VA 23701
Zachery R.
Job Details:
11/20/2023
"cx complaint rc door swings open. and door not alligned. checked unit, raised right side of unit so door doesnt swing wide open. lowered rc door to lowest point, doors not aligned. come to find floor is not leveled so unit isnt sitting flush. advised cx i cannot get doors to be flush until i have a levled foundation to adjust unit on. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Sandston, VA 23150
Chris B.
Job Details:
11/20/2023
x comp unit sound like coco bird insp unit conf cx c omp cx did have video of damper making loud noise unit will need damper to complete repair; ordrng 1 W11236851 (damper)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Portsmouth, VA 23701
Zachery R.
Job Details:
11/20/2023
"replaced control, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fallston, MD 21047
Neil H.
Job Details:
11/20/2023
REPLACED THE PANEL RAN TEST NO LEAKING BUT CX WILL NEED TO FULLY RUN A CYCLE TO ENSURE NO LEAKING
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Gordonsville, VA 22942
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the ice maker assy tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS1
Near Ashton-Sandy Spring, MD 20860
Brian F.
Job Details:
11/20/2023
"Installed new reservoir pan. Powered on, unit flushed then went into ice making mode. Unit is now working properly"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Bowie, MD 20721
Shane B.
Job Details:
11/20/2023
"cx complaint is the unit leaking from the filter housing. cx said theyve tried changing filter but that didnt help. when i arrived ther was a container under the filterhead that was about half full of water. cx said thats about 2 days. said drip is steady, dispensing water doesnt change anything. i tested the dispensor, the dripping didnt change. drip is forming on the filterhead. its not leaking from filter, its from behind the filter from a seam in the blue plastic of the filterhead. ordering new filterhead.; ordrng 1 W11346622 (filterhead)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
11/20/2023
"Cx complaint cooktop light not turning off.Confirmed complaint, found stuck relay on the control board. Ordering control board W11545876. Return visit 12/1/23; ordrng 1 W11545876 (control board)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dover, PA 17315
Fred G.
Job Details:
11/20/2023
"cx complaint unit was in a cycle and it shut off and didnt finish. inspected unit and found a locked lid with no action on console. I removed console and found 123.4vac to control. I tested drain pump at control and found 19.6ohms. I lifted unit and found 19.6ohms at pump. tested motor J3 1/2 1/3 found 8.5ohms for both. unable to get model/serial number due to door being locked. ordering control, console, lower harness. once approved reach out to cx and set up a return visit.; ordrng 1 W11478526 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Columbia, MD 21045
Israel R.
Job Details:
11/20/2023
Installed new gaskt and FC door. Door was with the customer. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW0
Near Hampton, VA 23666
Justin W.
Job Details:
11/20/2023
"cx complaint unit leaking. checked unit to find error code f9e1. found unit leaking from diverter in sump. quoted cx total 497.78$ diag 139$, parts 220.55$, shipping 15$, labor 110$, tax 13.23$, deposit 139$, total remaining for repair if chosen to repair. 358.78$. unit will need sump to complete repair."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Rockville, MD 20853
Brian F.
Job Details:
11/20/2023
"Cx states freezer LED out, inspected and confirmed. Entered service mode, installed new LED, exit service mode, LED now lights. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hampton, VA 23666
Orbie
Job Details:
11/20/2023
upon removal of washplate. unable to remove spin basket and ultimately the gearcase. gearcase splines rusted causing spin basket to be seized. will need to order spin basket. advised cx to call us when part arrives at her house.; ordrng 1 W10752719 (basket) and 6 WP8533953 (screw)s
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hyattsville, MD 20782
Sherwood
Job Details:
11/20/2023
cx complaint f1e0. arrived confirmed cx issues. installed new control and range gave f2e0 error code now. control is receiving 120vac. called TL to document advised ordering new control.; ordrng 1 w11620481 (reorder)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ2
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/20/2023
Case is leaking at one of its seams. Ordering case.; ordrng 1 W11409866 (Case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/20/2023
Found unit with drain clogs due to air leak at water inlet tube for ice maker sealed with silicone and needed no longer leaking air working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Midlothian, VA 23112
John P.
Job Details:
11/20/2023
"CX complaint unit not working checked unit found gearcase leaking, quoted CX for repair CX declined."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48FTS03
Near Dayton, MD 21036
Robert L.
Job Details:
11/20/2023
"installed updated control kit per previous, chirps and fan noise gone, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW
Near Culpeper, VA 22701
Danny R.
Job Details:
11/20/2023
installed part but fresh side door isnt here needs that door bc of liner is coming off; ordrng 1 LW11038913 (frsh side door)
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS4
Near Palmyra, VA 22963
Eric F.
Job Details:
11/20/2023
"Confirmed cx complaint unit making loud ticking noise in operation. Found convection fan making contact with housing, making loud ticking noise in operation. Ordering convection fan assembley, cx paid in full.; ordrng 1 W11414552 (convection assembley)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Culpeper, VA 22701
Danny R.
Job Details:
11/20/2023
installe parts cehcsok
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Louisa, VA 23093
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit found knob snapped at timer stem unit will need timer ; ordrng 1 W11685947 (Timer)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near New Castle, DE 19720
Taylor F.
Job Details:
11/20/2023
Replaced console from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Midlothian, VA 23112
John P.
Job Details:
11/20/2023
CX complaint unit not working checked unit found unit not getting below 20 PSI apparent issue with either compressor or hot gas valve not closing all the way.; ordrng 1 WPW10218037 (evap) and 1 WP2313624 (condenser) and 1 W10843121 (Drier) and 1 WPW10605286 (Compressor) and 1 WPW10534030 (Hot gas loop) and 1 4ctss (4ct ss)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Virginia Beach, VA 23462
Branden R.
Job Details:
11/20/2023
cx complaint front UI changing without picking anything. tested and found front UI not responding as should . found proper vdc found to conrol . unit will need new UI for repair . ordering new UI; ordrng 1 W11518204 (UI)
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Keswick, VA 22947
Eric F.
Job Details:
11/20/2023
"Installed container, went to do bearing install, found bearings different on cabinet than ones ordered. Ordering cabinets bearings.; ordrng 1 882688 (bearing)"
We serviced a
UNKNOWN OVEN
Model PER5509AAW
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/20/2023
"cx complaint no bake and left side burners are not cooking like they should, checked unit, come to find open bake element, also found defective switchs. ordering parts needed to complete repair.; ordrng 2 WP7403P23960 (switch)s and 1 WP74010750 (element)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/20/2023
Sound unit with failed bake element quoted customer for repair ordered bake element customer owes labor charge on return; ordrng 1 W10541944 (Element)
We serviced a
REFRIGERATOR REFRIGERATOR
Model KSRX25FNST01
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/20/2023
"cx complaint ice and water taste and smell funny, checked unit, amp draw reading 1.2 amps, evap has good frost pattern, icemaker molding is good, cx stated they havent replaced filter is a while, replaced filter, advised cx to dump ice, and flush filter with tea pitcher."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/20/2023
Found unit with blown cavity light assembly ordering light for interior cavity; ordrng 1 8206232A (Light)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUWO24RSBX01
Near Norfolk, VA 23510
Zachery R.
Job Details:
11/20/2023
"cx complaint loud operation, checked unit, temps are ideal, could not duplicate issue. advised cx ticket is open for 30 days. collectred $139 service fee."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/20/2023
"7-1, 8-4, 10-2 error codes present. Wash motor, Float switch open, vent max fan error. Found gasket letting water pass around door sides into drain catch. Ordering gasket and vent max fan, will use sump on return visit. Cx paid in full.; ordrng 1 W11483553 (gasket) and 1 W11649995 (vent fan)"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near ,
Zachery R.
Job Details:
11/20/2023
"cx complaint unit not starting, checked unit, come to find unit would start and immediately stop, unit is located over glass cooktop, will need 2nd tech to complete repair due to unit being over glass cooktop. advised cx they will be contacted for return visit.; ordrng 1 W10754299 (magnetron) and 1 W10422269 (filter) and 1 W10850446 (capactr-mg) and 1 W11545871 (transformer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Quinton, VA 23141
Chris B.
Job Details:
11/20/2023
repalced ordered parts tested uniot working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Upper Strasburg, PA 17265
Andrew S.
Job Details:
11/20/2023
Cx complaint is that the unit is still intermittently making louder than normal noise from the damper assembly. Upon arrival I entered into diag and ran test 3 and found that the unit is making noise when opening and closing. I then rmoved the cover and found that the noise is no longer there or has minimised. I called TL and informed them of my findings. I applied a spacer between the cover and cabinet to not allow it to put pressure on the damper housing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/20/2023
"Confirmed cx complaint gaskets separating from door tracks. Found gaskets malformed, plastic portion that holds gasket in tracks is too thin/rigid to stay in place. Ordering updated gaskets.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGBZ00
Near New Castle, DE 19720
Taylor F.
Job Details:
11/20/2023
Cx complaint is unit not dispensing water or making ice. Found the cx had a defective water filter. Advised cx to replace filter and unit will work as it should. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Goochland, VA 23063
Joseph D.
Job Details:
11/20/2023
"Levelled calibrated, reset drain hose and unit working properly . No other issues detected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Wilmington, DE 19808
Taylor F.
Job Details:
11/20/2023
Cx complaint is unit freezing stuff in the pantry drawers. Found the unit very full of food and all of the air channels at the back of the shelves to be blocked. Found the temps to be 38 on the top shelf and 32 in the pantry drawer. The bottom shelf was so much colder due to the poor airflow behind the shelves and cold air getting trapped. Explained all of this to the cx and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, VA 23113
John P.
Job Details:
11/20/2023
Confirmed CX compliant dent in door ordering door ; ordrng 1 LW11037738 (door shp2cx)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Chesterfield, VA 23832
John P.
Job Details:
11/20/2023
Installed inverter tested working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Midlothian, VA 23114
John P.
Job Details:
11/20/2023
installed mag and transformer tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/20/2023
"replaced gasket, fluffed gasket, advised cx to allow gasket to form form about 30 mins to an hour."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Abbottstown, PA 17301
Drew B.
Job Details:
11/20/2023
"cx complaint that unit is not draining. when arrived foudn unit full of water and clothing but not draining and cant even hear the pump run. when in test mode componet test for the drain pump.. checked the wire connections and the head connections and theyre in tact and not pulled out or broken. checked volts at disconnected pump harness had 3 vac and not coming from board unit will need acu as well for no power at pump ordering W11624938 and call to reachd when in to return call cx then,; ordrng 1 W11624938 (acu)"
We serviced a
WHIRLPOOL DRYER
Model WED8740DW0
Near Barboursville, VA 22923
Thomas B.
Job Details:
11/20/2023
Removed and replaced the heating element cleared out excess lint and debris tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Mechanicsville, VA 23116
Chris B.
Job Details:
11/20/2023
cx comp unit will stop mid cycle then she will have to set unit to drain and spin to get water out of unit and some times will have to power cycle unit a few times also apon arrival cx had been 45 min into normal cycle waited for unit to finish without error then insp unit found 19.8 ohms at drain pump and at control threw blue and black wires found f0e5 off balce loud stored advised cx on use and care also found f8e1 found both valve flow as desighned cleared codes unit working as desighne d
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Woodsboro, MD 21798
Brian R.
Job Details:
11/20/2023
came out and replaced parts ordered. ran dlms as well as calibrated and ran auto test. then let her put a load in and run unit as well to listen to unit. unit has a bunch of running issues. had to replace again. after multiple resets and tests we got unit to run right. she will try a few cycles and see how unit does. job complete.; used 1 W10734521 (SLIDER BR VS) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fishersville, VA 22939
Kyle A.
Job Details:
11/20/2023
Changed door and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Culpeper, VA 22701
Danny R.
Job Details:
11/20/2023
installed pump chedcksok
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mechanicsville, VA 23116
Chris B.
Job Details:
11/20/2023
cx comp unit will is very loud and makes cunching noises insp unit conf cx comp found unit leaking oil from gear case ordering gear case to complete reapir cx reqested bc; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11283592 (motor)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Wilmington, DE 19807
Taylor F.
Job Details:
11/20/2023
Installed support from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIC18NNZS0
Near Rockville, MD 20852
Roberto I.
Job Details:
11/20/2023
"CX complaint very thin ice.Tested unit, found lowe water flow getting in the reservoir. Removed filter, the watef flow became good. Found bad water filter. The cx had a new water filter, I installed it and the unit worked ok. Ran diagnostic, every stap passed the test. Collected $139"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
11/20/2023
cx complaint no ice. inspected unit unit and found no ice in bin ice maker on. temps are good water flow from dispenser good. ran diagnostics for ice maker and found ice maker cycles fine so went to fill with water to find the valve is buzzing the valve is bad. removed front grill to find the water line at bottom of door is bad snapped pic and could leak and this line goes to the ice maker. ordering new freezer door and dual valve for return. infomred cx to call in when she gets door; ordrng 1 W11551458 (freezer door) and 1 WPW10179146 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Kensington, MD 20895
Brian F.
Job Details:
11/20/2023
Installed control board and evap cover gasket. Unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near York, PA 17408
Fred G.
Job Details:
11/20/2023
cx complaint unit is displaying a f9e1. inspected unit and entered diag and found f9e1. i found 110.5vac to pump. pump only tests at 1.6ohms. unit needs drain pump. qouted cx and cx declined. charged cx only service call $139
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Stafford, VA 22556
Robert W.
Job Details:
11/20/2023
CX Complant is the unit is making noise. Inspected unit and found when unit heats up unit is making noise. Found blower wheel making noise as it heats up. Ordering Blower wheel; ordrng 1 WP697772 (Blower wheel)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Newville, PA 17241
Andrew S.
Job Details:
11/20/2023
Cx complaint is that the unit is only drying clothes on the timed dry cycle. Upon arrival I found that the unit has proper ventilation and voltage. I tested moisture sensor harness and found that it is reading OL. I am ordering the moistrue senser harness.; ordrng 1 WPW10298258 (Moisture harness)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Richmond, VA 23223
Chris B.
Job Details:
11/20/2023
"cx comp unit will not start insp unit conf cx comp found strike not catching lid latch replaced from vs strike tested unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW08
Near Littlestown, PA 17340
Bernard M.
Job Details:
11/20/2023
"Cx complaint the right RC door doesn't seal. Inspected and found the gasket is torn and not sealing at the top left. Replaced gasket using pre-id parts, worked out wrinkles and the door seals all around. Unit checks good"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/20/2023
Inspected the unit. Found that the cx is saying that the Refrigerator stopped cooling. Checked pressures to the unit . I'm getting 0 on the low side & 15 psi on the high. I then filled the unit with 140 Psi of Nitrogen for 20 mins . Checked all joints. No change in pressures. I then refilled the unit with 1.8 Ozs . Called Whirlpool Techline. Per Whirlpool Techline leak could be at the heat exchange since the unit only lasted 8 days. But they wanted me to refill the unit again. Unit is starting to Cool.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Hanover, PA 17331
Bernard M.
Job Details:
11/20/2023
Cx complaint unit make noise. When arrived fouynd running and cooling as designed. Noticed vibrating noise coming from the back. Removed back panel and found the copper tubes vibrating the drain pan. Moved tubing and placed permagum underneath the pan.Unit no longer makes noise. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Bethesda, MD 20814
Brian F.
Job Details:
11/20/2023
"Cx states unit not making ice, inspected and confirmed. Found im not getting water, water supply to fridge good, not getting past inlet valve. Ordering inlet valve and dual valve.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (dual valve)"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near York, PA 17403
Fred G.
Job Details:
11/20/2023
i was able to access unit and replace 8 RC leds and 2 FC leds as per previous tech. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS1
Near Washington, DC 20012
Brian F.
Job Details:
11/20/2023
"Installed new center rack rails, reinstalled door on hinges, rewired terminal block, reinstalled dishwasher. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Stafford, VA 22554
Tanner B.
Job Details:
11/20/2023
cleared debris from pump
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Walkersville, MD 21793
Brian R.
Job Details:
11/20/2023
cx complaint is with unit and its cooling or temps. says back wall in fridge is froze again and drawer wont go all the way back. checked over unit. temps in range and test 7 was on 2 and back wall froze over. will order parts needed. on return we will make sure thermister is in right spot and taped as well. as soon as everything goes through and parts are in office will schedule.; ordrng 1 W10830278 (Power Control) and 1 W10843055 (Electric Control) and 1 W11033168 (FF Evap Fan) and 1 W11089931 (UI Black)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Newport News, VA 23602
Lucas R.
Job Details:
11/20/2023
"cx complaint oven not working, checked unit found f1e0 internal board failure, power at control, ordering control. expart; ordrng 1 W11567368 (control (expart))"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Richmond, VA 23231
Chris B.
Job Details:
11/20/2023
cx comp unit will not power on insp unit conf cx comp found no green light on control did find 120v at control unit will need control and ui to complete reapir; ordrng 1 W11583890 (control)