We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Washington, District of Columbia 20008
Samuel R.
Job Details:
11/20/2023
cx complaint unit dishwasher is not washing dishes.inspected unit and got no error codes.further inspection foudn sump to get 120v.unit will need a new sump assembly WPW10605057 cx pif
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Washington, District of Columbia 20016
Samuel R.
Job Details:
11/20/2023
replaced ui and ui is defective.tried to replace water valve but unit will need to be pulled out so i we can acces top part with water valve is.will need a 2nd tech to help pull unit out.reordering ui board.W11404238; ordrng 1 W11404238 (ui board)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/20/2023
REPLACED THE SPARK MODULE UNIT CHECKED GOOD.NOT RANDOMLY SPARKING ANYMORE
We serviced a
AMANA DRYER
Model NED4655EW1
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/20/2023
CX COMPLAINT UNIT NOT HEATING FOUND THE OUTLET GIVING L1-N-120 L2-N-120 L1-L2-20VAC ELECTRIAN NEEDED OUTLET IS THE ISSUE
We serviced a
WHIRLPOOL UNKNOWN
Model WDT730PAHZ0
Near Hanover, Pennsylvania 17331
Drew B.
Job Details:
11/20/2023
replaced adjusters and now unit is functional to raise up and down unit checks good.
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Owings Mills, Maryland 21117
Justin S.
Job Details:
11/20/2023
customer said therer was a blemish on cook top. replaced with glass cook top shipped to customers house.tested all four burners and blower. works good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Midlothian, Virginia 23112
John P.
Job Details:
11/20/2023
CX complaint unit not making ice checked unit found freezer at -4. Error code E5. Ordering ice maker per tech sheet.; ordrng 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS0
Near Baltimore, Maryland 21218
Shane M.
Job Details:
11/20/2023
"cx complaint of burning smell plus front door shattered. called safety. unit needs front door glass, door gasket. burning smell coming from old food, grease. cx will be buyin new unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Timonium, Maryland 21093
Shane M.
Job Details:
11/20/2023
found issue with water valve. putting money for icemaker towards water valve. cx paid by card. $47.00; ordrng 1 WPW10420083 (valve)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Glen Burnie, Maryland 21060
Alexander D.
Job Details:
11/20/2023
cx complaint unit wont start giving loc message. inspected unit and verified complaint. found control lock turned on. showed cx how to turn off control lock. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Cockeysville, Maryland 21030
Shane M.
Job Details:
11/20/2023
cx complaint the door opens fast. found left door hinge spring popped out of mount. fix hinge. pre id MANDATORY left door hinge. W11573703 unit working properly.
We serviced a
WHIRLPOOL UNKNOWN
Model LEB6000PQ1
Near Havre de Grace, Maryland 21078
Neil H.
Job Details:
11/20/2023
REPLACED THE DOOR SWITCH UNIT TESTED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QTB04
Near Reisterstown, Maryland 21136
Shane M.
Job Details:
11/20/2023
"cx complaint the unit dripping from water dispensed. water valve is sitting properly anymore, allowing water to slightly pass. quote for dripping issue. $487.98 cx paid svc by card."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Richmond, Virginia 23231
Chris B.
Job Details:
11/20/2023
cx comp unit will not power on insp unit conf cx comp found no green light on control did find 120v at control unit will need control and ui to complete reapir; ordrng 1 W11583890 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Walkersville, Maryland 21793
Brian R.
Job Details:
11/20/2023
cx complaint is with unit and its cooling or temps. says back wall in fridge is froze again and drawer wont go all the way back. checked over unit. temps in range and test 7 was on 2 and back wall froze over. will order parts needed. on return we will make sure thermister is in right spot and taped as well. as soon as everything goes through and parts are in office will schedule.; ordrng 1 W10830278 (Power Control) and 1 W10843055 (Electric Control) and 1 W11033168 (FF Evap Fan) and 1 W11089931 (UI Black)
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS1
Near Washington, District of Columbia 20012
Brian F.
Job Details:
11/20/2023
"Installed new center rack rails, reinstalled door on hinges, rewired terminal block, reinstalled dishwasher. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Bethesda, Maryland 20814
Brian F.
Job Details:
11/20/2023
"Cx states unit not making ice, inspected and confirmed. Found im not getting water, water supply to fridge good, not getting past inlet valve. Ordering inlet valve and dual valve.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (dual valve)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Woodbridge, Virginia 22192
Demonte S.
Job Details:
11/20/2023
Inspected the unit. Found that the cx is saying that the Refrigerator stopped cooling. Checked pressures to the unit . I'm getting 0 on the low side & 15 psi on the high. I then filled the unit with 140 Psi of Nitrogen for 20 mins . Checked all joints. No change in pressures. I then refilled the unit with 1.8 Ozs . Called Whirlpool Techline. Per Whirlpool Techline leak could be at the heat exchange since the unit only lasted 8 days. But they wanted me to refill the unit again. Unit is starting to Cool.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Richmond, Virginia 23223
Chris B.
Job Details:
11/20/2023
"cx comp unit will not start insp unit conf cx comp found strike not catching lid latch replaced from vs strike tested unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Stafford, Virginia 22556
Robert W.
Job Details:
11/20/2023
CX Complant is the unit is making noise. Inspected unit and found when unit heats up unit is making noise. Found blower wheel making noise as it heats up. Ordering Blower wheel; ordrng 1 WP697772 (Blower wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Kensington, Maryland 20895
Brian F.
Job Details:
11/20/2023
Installed control board and evap cover gasket. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIC18NNZS0
Near Rockville, Maryland 20852
Roberto I.
Job Details:
11/20/2023
"CX complaint very thin ice.Tested unit, found lowe water flow getting in the reservoir. Removed filter, the watef flow became good. Found bad water filter. The cx had a new water filter, I installed it and the unit worked ok. Ran diagnostic, every stap passed the test. Collected $139"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mechanicsville, Virginia 23116
Chris B.
Job Details:
11/20/2023
cx comp unit will is very loud and makes cunching noises insp unit conf cx comp found unit leaking oil from gear case ordering gear case to complete reapir cx reqested bc; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11283592 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fishersville, Virginia 22939
Kyle A.
Job Details:
11/20/2023
Changed door and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Mechanicsville, Virginia 23116
Chris B.
Job Details:
11/20/2023
cx comp unit will stop mid cycle then she will have to set unit to drain and spin to get water out of unit and some times will have to power cycle unit a few times also apon arrival cx had been 45 min into normal cycle waited for unit to finish without error then insp unit found 19.8 ohms at drain pump and at control threw blue and black wires found f0e5 off balce loud stored advised cx on use and care also found f8e1 found both valve flow as desighned cleared codes unit working as desighne d
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Abbottstown, Pennsylvania 17301
Drew B.
Job Details:
11/20/2023
"cx complaint that unit is not draining. when arrived foudn unit full of water and clothing but not draining and cant even hear the pump run. when in test mode componet test for the drain pump.. checked the wire connections and the head connections and theyre in tact and not pulled out or broken. checked volts at disconnected pump harness had 3 vac and not coming from board unit will need acu as well for no power at pump ordering W11624938 and call to reachd when in to return call cx then,; ordrng 1 W11624938 (acu)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Midlothian, Virginia 23114
John P.
Job Details:
11/20/2023
installed mag and transformer tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, Virginia 23113
John P.
Job Details:
11/20/2023
Confirmed CX compliant dent in door ordering door ; ordrng 1 LW11037738 (door shp2cx)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Goochland, Virginia 23063
Joseph D.
Job Details:
11/20/2023
"Levelled calibrated, reset drain hose and unit working properly . No other issues detected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlottesville, Virginia 22903
Eric F.
Job Details:
11/20/2023
"Confirmed cx complaint gaskets separating from door tracks. Found gaskets malformed, plastic portion that holds gasket in tracks is too thin/rigid to stay in place. Ordering updated gaskets.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Quinton, Virginia 23141
Chris B.
Job Details:
11/20/2023
repalced ordered parts tested uniot working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlottesville, Virginia 22902
Eric F.
Job Details:
11/20/2023
"7-1, 8-4, 10-2 error codes present. Wash motor, Float switch open, vent max fan error. Found gasket letting water pass around door sides into drain catch. Ordering gasket and vent max fan, will use sump on return visit. Cx paid in full.; ordrng 1 W11483553 (gasket) and 1 W11649995 (vent fan)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Powhatan, Virginia 23139
Joseph D.
Job Details:
11/20/2023
Found unit with blown cavity light assembly ordering light for interior cavity; ordrng 1 8206232A (Light)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Powhatan, Virginia 23139
Joseph D.
Job Details:
11/20/2023
Sound unit with failed bake element quoted customer for repair ordered bake element customer owes labor charge on return; ordrng 1 W10541944 (Element)
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Keswick, Virginia 22947
Eric F.
Job Details:
11/20/2023
"Installed container, went to do bearing install, found bearings different on cabinet than ones ordered. Ordering cabinets bearings.; ordrng 1 882688 (bearing)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Midlothian, Virginia 23112
John P.
Job Details:
11/20/2023
CX complaint unit not working checked unit found unit not getting below 20 PSI apparent issue with either compressor or hot gas valve not closing all the way.; ordrng 1 WPW10218037 (evap) and 1 WP2313624 (condenser) and 1 W10843121 (Drier) and 1 WPW10605286 (Compressor) and 1 WPW10534030 (Hot gas loop) and 1 4ctss (4ct ss)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Louisa, Virginia 23093
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit found knob snapped at timer stem unit will need timer ; ordrng 1 W11685947 (Timer)
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS4
Near Palmyra, Virginia 22963
Eric F.
Job Details:
11/20/2023
"Confirmed cx complaint unit making loud ticking noise in operation. Found convection fan making contact with housing, making loud ticking noise in operation. Ordering convection fan assembley, cx paid in full.; ordrng 1 W11414552 (convection assembley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48FTS03
Near Dayton, Maryland 21036
Robert L.
Job Details:
11/20/2023
"installed updated control kit per previous, chirps and fan noise gone, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Powhatan, Virginia 23139
Joseph D.
Job Details:
11/20/2023
Found unit with drain clogs due to air leak at water inlet tube for ice maker sealed with silicone and needed no longer leaking air working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hyattsville, Maryland 20782
Sherwood
Job Details:
11/20/2023
cx complaint f1e0. arrived confirmed cx issues. installed new control and range gave f2e0 error code now. control is receiving 120vac. called TL to document advised ordering new control.; ordrng 1 w11620481 (reorder)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Rockville, Maryland 20853
Brian F.
Job Details:
11/20/2023
"Cx states freezer LED out, inspected and confirmed. Entered service mode, installed new LED, exit service mode, LED now lights. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Columbia, Maryland 21045
Israel R.
Job Details:
11/20/2023
Installed new gaskt and FC door. Door was with the customer. Unit is back to normal operations.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Gaithersburg, Maryland 20878
Roberto I.
Job Details:
11/20/2023
"Cx complaint cooktop light not turning off.Confirmed complaint, found stuck relay on the control board. Ordering control board W11545876. Return visit 12/1/23; ordrng 1 W11545876 (control board)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS1
Near Ashton-Sandy Spring, Maryland 20860
Brian F.
Job Details:
11/20/2023
"Installed new reservoir pan. Powered on, unit flushed then went into ice making mode. Unit is now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fallston, Maryland 21047
Neil H.
Job Details:
11/20/2023
REPLACED THE PANEL RAN TEST NO LEAKING BUT CX WILL NEED TO FULLY RUN A CYCLE TO ENSURE NO LEAKING
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Sandston, Virginia 23150
Chris B.
Job Details:
11/20/2023
x comp unit sound like coco bird insp unit conf cx c omp cx did have video of damper making loud noise unit will need damper to complete repair; ordrng 1 W11236851 (damper)
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near North Potomac, Maryland 20878
Roberto I.
Job Details:
11/20/2023
"Cx complaint gas odor from LF burner when this is not in use.Turned gas on, the LF valve seems to be leaking, allowing small quantity of gas to flow troug the burner, even when in off position. Called office, had manifold assy W11418925 ordered. Ordering also a gas leak detector to test the unit after the repair. Called Whirlpool safety and documented. Return visit; ordrng 1 W11418925 (manifold assy) and 1 gas leak detector"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rockville, Maryland 20854
Roberto I.
Job Details:
11/20/2023
"Cx complaint randomly detergent not dissolving and not dropping from the dispenser.Ran diag, found F9E4 error. Inspected lower spray arm, found not staiyng tight with the diverter cover and not turning properly. Unit needs sump assy W10861526 and lower spray arm W10860176. ; ordrng 1 W10861526 (sump assy) and 1 W10860176 (lower spray arm)"
We serviced a
WHIRLPOOL OVEN
Model WGG555SOBS01
Near Frederick, Maryland 21701
Brian R.
Job Details:
11/20/2023
cx complaint is upper oven does not heat or run like it should. tested and checked unit. burners check. lower overn checks. was not able to bake or broil out of upper oven. no glow from either igniter on upper oven. will order parts needed. as soon as everything goes through and parts are in office will schedule.; ordrng 1 WPW10539994 (Control) and 1 WPW10324738 (Oven Igniter) and 1 W11596211 (Oven Igniter) and 1 WPW10546238 (Gas Valve just in case)
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW1
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/20/2023
"Cx complaint washer noisy and not spinning.Tested unit, seems like something broke in the gearcare. The notor ran, the gearcase was very noisy, agitator and basket didn't move, Quoted repair $913.48, with $300 labor for gearcase 3360629 and agitator WP3951744 treplacement. ** 2 COUNTS**. Cx declined, collected $139; ordrng 1 3360629 (gearcase) and 1 WP3951744 (agitator) and 2 2 countss"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/20/2023
"Cx complaint unit stops during cycle and F9E1 pops up on display.Ran diag, found F7E1 and F9E1. Ran a test cycle, the unit drained ok, but the wash motor didn't run all the time making a random hummimg noise. ordering sump/motor assy W11416362. Return visit 12/1/23; ordrng 1 W11416362 (sump/motor assy)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Fallston, Maryland 21047
Neil H.
Job Details:
11/20/2023
CX SAID THE ICE MAKER IS WORKING AND I REPLACED THE RC DOOR SEALS UNIT SEALING AND CHECKED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Chesterfield, Virginia 23832
John P.
Job Details:
11/20/2023
"cx complaint ice bin hard to pull in and out found bearings seized up ordering bearings, also found door gasket not sealing; ordrng 1 WPW10170987 (divider) and 1 WPW10170836 (Rail) and 2 W10830046 (Gasket)s"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Crofton, Maryland
Shane B.
Job Details:
11/20/2023
cx complaint is the right fornt burner not heating properly. cx had pcitueres on her phone of that burner. it has some small red hot spots and most of the element is still black. ordering new element. if sooner appoitment is avialalbe please contact cx.; ordrng 1 W11396792 (element)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Gordonsville, Virginia 22942
Thomas B.
Job Details:
11/20/2023
Cx complaint unit is not working properly inspected unit found broken wires at connector on drain pump ordering lower harness; ordrng 1 W11643701 (Lower harness)
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Bethesda, Maryland 20817
Samuel R.
Job Details:
11/20/2023
cx complaint unit is not leaking.isnepcted unti and could comnfirm cx complaint.found unit to get 224v.checked element and found element OL.there was a break in th coil.replaced eklement and tested unit now working properly.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/20/2023
"CX complaint no heat.Power supply ok, removed front, found open heater. Replaced heater using pre id part. Unit tested ok. Collected $90.82"
We serviced a
WHIRLPOOL RANGE
Model WFG320MOBB2
Near Nottingham, Maryland 21236
Neil H.
Job Details:
11/20/2023
ORDERING OUTTER GLASS GLASS IS SWINGING AT THE BOTTOM; ordrng 1 WPW10535776 (glass-door) and 1 W11178521 (nameplate)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/20/2023
"Cx complaint poor wash.Ran diag, no errors. Ran a test cycle found noisy diverter. Found also spray arms partially clogged by calcium deposits, unable to clean them. Unit needs sump/motor assy W10899563, lower spray arm W11101428, and middle spray arm WPW10448645; ordrng 1 W10899563 (sump/motor assy) and 1 W11101428 (lower spray arm) and 1 WPW10448645 (middle spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Gaithersburg, Maryland 20882
Robert L.
Job Details:
11/20/2023
"installed dispenser per previous, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Red Lion, Pennsylvania 17356
Drew B.
Job Details:
11/20/2023
cx complaint that unit is not lighting the fc section and also the gasket on the left rc door is having the magnetic strip is out and not staying in place to allow proper closure with air exposure. and will need the new door being the agsket is built in the rc door. and cx will call when door had arrived to install parts.; ordrng 1 W11683243 (led light spec order) and 1 LW10561911 (ss lft door)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Vienna, Virginia 22180
Christian C.
Job Details:
11/20/2023
"Installed thermal cutoff, thermistor, thermal fuse, and element. Tested unit is heating."
We serviced a
WHIRLPOOL DISHWASHER
Model WRS588FIHZ04
Near Columbia, Maryland 21045
Israel R.
Job Details:
11/20/2023
Customer complaint is that we came here and ordered a part and we need to nstalled it today and also the door is not aligned. I level unit and level door and installd new damper and tested. Unit is quite and doors are level. Unit is back to normal operations.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Vienna, Virginia 22182
Christian C.
Job Details:
11/20/2023
Cx complaint dispenser never opens. Inspected unit foud FAE1 dispenser electrical problem. Ran through diag cycle x3 and dispenser never opened. Found connection to dispenser loose. Connection holder is defective. Installed new dispenser. Tested unit dispenser now opens.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Washington, District of Columbia 20007
Shawn D.
Job Details:
11/20/2023
"we got unit out last time opened system and had almost no freon in system. put coupler on compreesor put unit in homepostion and filled with nitrogen pressure started dropping very slow so soapy water both evaps to find no leaks or uv dye, checked heater pan to find no leaks or dye so called techline to see whats next spoke to tj told what ive found and done and agreed we have a leak in cabinet and i cant fix."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, District of Columbia 20017
Sherwood
Job Details:
11/20/2023
cx complaint water remains in filter area. arrived and advised cx some water may be left in drain area. but notice alot of the drain hose was behind dw and drain hose was low also. pulled rest of drain from behind dw and then installed high loop in drain hose. now all water is being drained out of dw. repair complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Woodbine, Maryland 21797
Robert L.
Job Details:
11/20/2023
"upon arrival, serial did not match, called partner team whom said unit was exchanged upon arrival foundn unit full with 6 horse covers and plugged into extention cord, cleared drum and rediagnosed, found no errors and ran full diagnostic test, plugged into outlet up to left, and unit started acting up and motor would not spin, reconnected to extention and unit worked fine, problem in outlet , cx would need electrician to fix, unit should not run on extention"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Silver Spring, Maryland 20906
Brian F.
Job Details:
11/20/2023
"Installed new drain pump and lower wiring harness. Reassembled, plugged in, ran auto test, completed with no errors. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/20/2023
"Cx complaint of unit getting too hot and tearing clothes. Did confirm venting had come of and units venting had metal spurs and there was melted plastic and rocks in unit. Banged out spurs. And removed rocks, plastic and bobby pin. Reinstalled venting and unit is now as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Glen Burnie, Maryland 21061
Alexander D.
Job Details:
11/20/2023
"cx complaint rc intermittently not cooling properly, fz is fine. inspected unit and verified complaint. found evap fan not running. flicked the fan blade with my finger and it started running. evap fan is stalling out. ordering evap fan, in stock. scheduled return visit for 11/28; ordrng 1 W11578030 (evap fan)"
We serviced a
MAYTAG OVEN
Model MER8800FZ1
Near Stevensville, Maryland 21666
Frederick R.
Job Details:
11/20/2023
CX complaint is oven will not heat properly. Inspected/tested and verified. Oven never worked after repair. I found relay at board clicking on and off about every 20secs and unit would not heat past 315deg. Checked sensor and got 1.237k at room temp and 1.515 at 315deg. Unit needs control boardQuoted CX cost for repair of $548.99. CX declined to go with repair and paid the SC fee of $139 by CC. If CX changes mind the balance would be $409.99. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS01
Near Clarksburg, Maryland 20871
Julian H.
Job Details:
11/20/2023
CX complaint about unit's display not showing confirmed power @ the hinge 14vdc features work to the touch but some are not responding on sensor cycles need door; ordrng 1 W11465659 (door ss)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Woodbine, Maryland 21797
Robert L.
Job Details:
11/20/2023
"cx complaint for 4th time UI has failed, found console peeling up, display missing segments, ordering console and ui housing........ on return, try moving unit back futher under counter and add silver tape to ui area to keep moisture out; ordrng 1 W11413965 (console) and 1 W11414079 (ui housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hanover, Maryland 21076
Alexander D.
Job Details:
11/20/2023
unit is in newly built house that hasnt been moved into yet. cx complaint all 3 doors have scratches and dents. inspected unit and verified complaint. ordering all 3 doors. advised cx doors will be shipped here and to call office to schedule return visit after inspecting all 3 doors for damages. cx understands; ordrng 1 W11681454 (LH rc door) and 1 W11681453 (RH rc door) and 1 W11681455 (fz door)
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Woodbine, Maryland 21797
Robert L.
Job Details:
11/20/2023
"installed door per previous, gasket seals all the way aroung and has suction when closed, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Palmyra, Virginia 22963
Eric F.
Job Details:
11/20/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Washington, District of Columbia 20005
Sherwood
Job Details:
11/20/2023
cx complaint light not working. arrived and found rc door switch is defective. also found door switch wires are really short. called TL explained my findings. TL advised cx to call WHIRLPOOLs customer relations
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Round Hill, Virginia 20141
Ricky E.
Job Details:
11/20/2023
"installed switch, unit cks ok"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Damascus, Maryland 20872
Julian H.
Job Details:
11/20/2023
"CX complaint about unit not turning & heater coming on by itself went to the back & found heater shorted to ground caused thermal fuse to go out as well replaced parts from VS & preid tested & working properly; ordrng 1 WP3392519 (thermal fuse JH VS), used 1 WP3392519 (THERMAL FUSE JH VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Germantown, Maryland 20876
Julian H.
Job Details:
11/20/2023
CX states unit still @ 50* after 24hrs found unit unplugged CX is based on air thermometer inspected average temp on last 6 hrs test 28 @ 33* CX needs to run refrigerator longer than what she did & dont trust air thermometer not accurate she need to put food inside unit as well explained all these to her
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Annapolis, Maryland 21409
Dustin F.
Job Details:
11/20/2023
"cx complaint: unit wont workInspected unit, found F7E4 code for basket rengagement failure. put unit into test mode, unit would lock but couldnt spin or aggitate. inspected undercarriage of unit, found capacitor damaged, actuator arm broke off and unit had wore down clutch. quoted CX for repair. he wants to replace unit rather then repair with black friday deals. cx paid svc fee."
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model MED4500MW0
Near Washington, District of Columbia 20037
Sherwood
Job Details:
11/20/2023
cx complaint is noise coming from washer. arrived and found that drain pump is making a noise other than the regular drainning sound. checked inside drain didnt find anything. ordering poump.; ordrng 1 W10906604 (water pump)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Fredericksburg, Virginia 22406
Tanner B.
Job Details:
11/20/2023
"UI not responding/ lower vent trim came apart. cycled power , adjsuted vent and reseated the ui connection .. Tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, Maryland 21076
Alexander D.
Job Details:
11/20/2023
unit is in newly built house that hasnt been moved into yet. cx complaint rc door sticks out further than fz door. inspected unit and verified complaint. found whole left side of rc door has a gap in gasket but bottom couple of inches closed up. feels like door is warped. tried fluffing gasket with heatgun and barely got the gap to close but if i open and close door then gap opens up again. have to push door closed to get gasket to grab cabinet. rc door is warped. ordering rc door and nameplate. advised cx door will be shipped directly here and to call office to schedule return visit after inspecting for damages; ordrng 1 W11223753 (nameplate) and 1 LW10912075 (rc door)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Powhatan, Virginia 23139
Joseph D.
Job Details:
11/20/2023
Replaced latch and unit now operating as designed no other issues detected
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Powhatan, Virginia 23139
Joseph D.
Job Details:
11/20/2023
Replaced fan and LEDs and unit working properly
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/20/2023
Cx complaint of squeaky dryer and a loud rawring sound. Did confirm squeaky shocks and loud reculating pump. Will need to replace drain pump and shocks ; ordrng 1 W11458345 (Drain pump) and 1 2tech (2tech)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUW35X24DS0
Near Midlothian, Virginia 23113
Joseph D.
Job Details:
11/20/2023
Fans running but compressor hot to the touch. Only 1.7 amps unit with most likely a leak ordering compressor and evaporator to diagnose and repair leak; ordrng 1 Compressor (Compressor) and 1 W10782196 (Evap) and 1 4387444 (Evap kit) and 1 W10782175 (Drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Columbia, Maryland 21045
Israel R.
Job Details:
11/20/2023
F6E1 No Response from ACU. Cutomer compaint unit is displaying F6E1 error code. I notice the unit is working but the UI console has a the plastic separating. I can see corrosion on the UI. Unit will needs new Ui and console both special order parts. Call customer when parts are available.; ordrng 1 W11660284 (Console) and 1 W11632709 (UI)
We serviced a
MAYTAG DRYER
Model MDE8600AYW
Near Frederick, Maryland 21703
Brian R.
Job Details:
11/20/2023
replaced parts ordered and tested unit. unit checks and quiet. joib complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Silver Spring, Maryland 20906
Brian F.
Job Details:
11/20/2023
"Installed new UI. Tested broil on large oven, broil working. Ran 350* bake in both ovens, both heat to and held proper temps. Found oven knob missing inner metal ring. Ordering knob.; ordrng 1 W11574370 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Sandston, Virginia 23150
Chris B.
Job Details:
11/20/2023
repalced fc doorand track cleared ice from back tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Arlington, Virginia 22202
Leon
Job Details:
11/20/2023
"complaint was the unit, wasn't working confirmed. The issue saying that the lid was not latching and the lock mechanism had a broken piece on it. Client said they will call back if they want to get work finished.; ordrng 1 W11176112 (Lid lock)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Stewartstown, Pennsylvania 17363
Drew B.
Job Details:
11/20/2023
replaced bpth control like previous tech notes of the f1e1 and tested no issues when both upper;lower oven reach 350.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Annapolis, Maryland 21409
Dustin F.
Job Details:
11/20/2023
"CX complaint: unit making loud squeeling noise at times randomly.Inspected unit, confirmed cx complaint. put unit into test mode twice. recirculating pump is making loud noises. Confirmed diag with SP. Ordering Recirculating pump; ordrng 1 W11542867 (Recirculating pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Montgomery Village, Maryland 20886
Julian H.
Job Details:
11/20/2023
replaced electronics cap in good shape tested & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV01
Near Gettysburg, Pennsylvania 17325
Bernard M.
Job Details:
11/20/2023
"Cx complaint unit leaks. Inspected and found ice build up at bottom of FC. Removed shelves and drawer and found the evap drain clogged. Removed all ice and unclogged drain, poured hot water through to ensure drain is unclogged. RC temps at 38 and FC temp at 0. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Fairfax, Virginia 22030
Jason A.
Job Details:
11/20/2023
CX complaint DW not cleaning - motor doesnt run. Ran test wash F9 error. Checked connector has 120VAC. & reseated connector. Motor pulsed & is running itermittent. Part OOS > JJ; ordrng 1 W11613479 (wash motor) and 1 W11637581 (ACU)
We serviced a
KITCHENAID ICE MAKER
Model KRSC503ESS00
Near Elkridge, Maryland 21075
Alexander D.
Job Details:
11/20/2023
"cx complaint unit not making ice. inspected unit and verified complaint. inspected wires at door hinge, wires are exposed but dont see any broken at this time. test48 is good, test 47 says cooler than harvest temp. ran harvest test and heard icemaker motor moving but tray wasnt. tray spins freely so motor is stripped out. replaced icemaker from v/s. tested unit. icemaker harvested and filled correctly. unit is now working properly. quoted 355.51, paid in full with c/c.; ordrng 1 W10873791 (icemaker AD v/s), used 1 W10873791 (ICEMAKER AD v/s) from stock"