We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Richmond, VA 23221
Chris B.
Job Details: 07/12/2022
cx complain tunit will not go threw cycle apon arrival unitn was full of water drained water when in test mode can hear motor trying to agitate and spin but very faint found capicitor at 28fhz ordering capicitor; ordrng 1 W11428524 (capicitor)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Townsend, DE 19734
Alexander W.
Job Details: 07/12/2022
Cx stated. Unit not giving any signal sound tested inspected and verified cx complaint went to install part from previous diag and found part is defective ordering another fascia cannot reached at this time due to SO part. ; ordrng 1 W11413566 (Fascia)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Richmond, VA 23226
Chris B.
Job Details: 07/12/2022
replaced hinges interlocks and inner door skin problem still prosist ordering outer door skin W11110515; ordrng 1 W11110515 (outer door ss)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/12/2022
cx complaint they came home after 2weeks and found the panel/control lights flashing blinking on and off ordering control.; ordrng 1 W11087226 (control elec) and 1 W10854044 (button)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Richmond, VA 23225
Chris B.
Job Details: 07/12/2022
cx complaint unit will not wash threw a complete cycle inspected unit found f9e1 error stored f4e4 wash motor failure inspected unit founf bad motor windings when unit is under load no voltage therw control at sump witholut load 120v unit will need control W10866124 and wash motor W10902372qouted cx
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Woodbine, MD 21797
Ricky E.
Job Details: 07/12/2022
"installed the evap fan, unit cks ok.."
We serviced a
AMANA REFRIGERATOR
Model TSI22TE
Near Richmond, VA 23224
John P.
Job Details: 07/12/2022
Installed gasket tested working as designed..
We serviced a
N/A N/A
Model WTW6400SW1
Near Enola, PA 17025
Fred G.
Job Details: 07/12/2022
"cx complaint when starting unit within 30 secs of starting cycle unit displays a F1 code and wont do anything else. inspected unit and tried a cycle and got f1 on display. entered into diag and found error f68, f32, f84. tried to run a auto test and found the unit started then stopped and displayed a F1. unit needs main control board (W10112112). control board is no longer available.; ordrng 1 W10112112 (control unit assy)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Wintergreen Resort, VA 22967
Kyle A.
Job Details: 07/12/2022
"Cx complaint of rumbling noise and of check vent error. Did confirm moisture sensor is reading open. And that blower wheel spline has broken free of plastic also making impossible to remove. Will need to replace motor, blower housing with blower and motor. Cx payed 120 diagnostic and is going to think over repair.; ordrng 1 W10888146 (Housing) and 1 WPW10298258 . (Harness)"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0ES2
Near Dover, PA 17315
Sal R.
Job Details: 07/12/2022
"CX complaint is that the unit has a F2 error code. In addtion to the F2 error, i also found a F9 in diag mode. I inspected the term block and found the propper voltage to opperate the unit. I quoted CX for the cost of a new control and completion of the repair. . CX will call into office if repair is wanted."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Reston, VA 20191
Richard B.
Job Details: 07/12/2022
"CX complant. Washer not working. Inspected unit and found 4 error codes . F3E2 , F0E4 , F7E9 , F5E1 . inlet watter rtemp , speed limited by temp locked rotor and lid left up. Found gearcase has lost lots of oil , Found rotor bolt off, Reassembled so can be used with light loads, Cold valve is reading way off. Ordering valve assembly , rotor , stator , clutch , slider , and gearcase. Not in stock , Further work needed. RB.; ordrng 1 W11393685 (gearcase) and 1 W10754158 (stator) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 1 W10734521 (slider) and 1 W11165546 (valves)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near York, PA 17404
Sal R.
Job Details: 07/12/2022
CX canceled call in driveway. She informed em that the utni is now making ice. I am moving on.
We serviced a
WHIRLPOOL COOKTOP
Model KERS807SSS00
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/12/2022
tested unitfound unit had bad elements customer to replaced unit due to cost of repair
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near York, PA 17404
Sal R.
Job Details: 07/12/2022
"I was able to cacess and install Bi-,etal and defrost heater. UNit test good. I collected labor charges. I advised CX to allow a min of 24hr's before unit returns to reccomended temps. unit test good."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near South Riding, VA 20152
Carl R.
Job Details: 07/12/2022
Abnormal noise when drying clothes. Noise was not present prior. Friend has same model and noise was not present. Inspected unit and found that the unit is working properly. Slight vibration from unit. All fasteners are at max torque. Unit working properly. No parts needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Mechanicsburg, PA 17050
Drew B.
Job Details: 07/12/2022
cx complaint that unit is leaking fromthe middle of the unit on the rc floor. i found the pan is bowed again and needs the updated pan with the silcone sealing around the pan port inthe cabinet. in stock W11457241 nd call to reschd or wair for the door.; ordrng 1 W11457241 (drain pan)
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Woodford, VA 22580
Thomas B.
Job Details: 07/12/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the drier, coupler, enclosure, and evaporator tested unit now functions normally filled with 6.0oz"
We serviced a
N/A N/A
Model GU2300XTSQ0
Near Hanover, PA 17331
Andrew S.
Job Details: 07/12/2022
Cx complaint is that the dishwasher is not drying dishes and the detergent doesn't always get disolved. Upon arrivla I entered into the diag test and found that the unit is spraying out both arms and the heater is functioning as intended. I found that the rinse aid was empty. I found that the unit was functioning as intended and informed the cx that they will need to use rinse aid in the future. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Chantilly, VA 20151
Carl R.
Job Details: 07/12/2022
"Visibly Failed, Broken or Missing Parts - PRE-ID Shelf Supports. Found left end cap tab broken. Replaced left end cap with new end cap. Replaced shelves back in refrigerator. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Townsend, DE 19734
Alexander W.
Job Details: 07/12/2022
Cx stated unit making high pitched noise inspected tested and verified cx complaint found gearcase defective ordering gearcase and splutch just in case. Cannot reached at this time due to SO part. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Fairfax, VA 22030
Carl R.
Job Details: 07/12/2022
won't start. panel doesnt work. replaced a panel few weeks ago but didnt fix the issue. Documentation to whirlpool has been made. L1 to neutral 124 vac. L2 to neutral 124. Vac L1 to L2 248. Removed lent vent ti outside. Water came out. Unit needs a vent cleaner. No parts needed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Shawboro, NC 27973
Austin D.
Job Details: 07/12/2022
"cx complaint the unit is not agitating. checked the unit and found that the actuator had lost position. therefore, i replaced with a new one. once replaced i calibrated/tested. unit is running as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Parkville, MD 21234
Milton J.
Job Details: 07/12/2022
CX complaint tub has a hole that is catching her clothes. Inspected and found the spin basket has rust hole on the side. Ordering new Spin Basket which is covered under entitlements. CX paid $120.00 and owes $120.00 for labor upon completion. -MJrob; ordrng 1 W10811957 (Spin Basket)
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ00
Near Frederick, MD 21703
Bernard M.
Job Details: 07/12/2022
"Cx complaint the FC section is making noise. When arrived inspected FC and found ice build up on the evap cover. Entered service and ran test 1 and the fan motor didn't come on. The noise came from fan hitting ice when it was operational. Evap will need to be defrosted. Ordering parts, once approved contact cx to reschedule; ordrng 1 WPW10487766 (harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Washington, DC 20016
Roberto I.
Job Details: 07/12/2022
"CX complaint dw didn't stop running and I had to turn the power off.Attempted to run diag but the console didn't respond at all. Indicator lights were turning randomly on and off and the console got locked by itself. All connections ok. Quoted repair $501.55 for console W10902370 and control board W10866124 replacement. (found labor auth. on entitlement K13EYX0TL1). Cx didn't want to pay because, according to him, Kitchenaid stated that the parts are covered by extended warranty. The extended warranty on console and control board expired few monts ago. Cx is calling Kitchenaid.; ordrng 1 W10902370 (console) and 1 W10866124 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Broomes Island, MD 20615
Robert A.
Job Details: 07/12/2022
"Cx complaint that the unit is not cooling well. I inspected the unit and confirmed the complaint. I found the temp are too warm (48/3) and the evap has heavy ice. I run test 1,2,3 & 7. All pass and the heater comes on. As I remove the ice I found the bi metal on the copper tubing rather than on the insulation. I correctly positioned the bi metal and changed the defrost in test 8 to an eight hour cycle. I tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, DE 19947
Michael E.
Job Details: 07/12/2022
Replaced both RC doors and nameplate as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Bernard M.
Job Details: 07/12/2022
"Cx complaint unit doesn't heat. Powered on unit and placed wet towel inside, set timer for 1 min and the towel didn't heat. Cx is past manufacturing warranty. Gave cx quote for full repair and said she'll be purchasing new unit. Cx paid service fee."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Frankford, DE 19945
Michael E.
Job Details: 07/12/2022
Replaced lower wire harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENNAIR COOKTOP
Model JED8230ADS
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/12/2022
installed small element in cartiridge supplied by cx. collected by cc. job complete.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Vienna, VA 22180
Jason A.
Job Details: 07/12/2022
CX complaint COOKTOP FL & FR burner slow to ignite. Checked BURNERS per TSP #: W11525533 Rev A. Screws were very tight & bent burner base. New home build. CX moved in 7/2021 > JJ; ordrng 2 W11344539 (burner base FR+FL)s and 4 W11323261 (Screws 2per burner base (21))s
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Seaford, DE 19973
Frederick R.
Job Details: 07/12/2022
"CX complaint is unit a no cool. Replaced condenser, compressor, pre-cooler, Installed UV drier and coupler. Harness that needed to be replaced was sent as wrong part so I need to reorder. COuldnt finish putting unit back together because the harness runs behind all the parts. I did pressure check with nitrogen and verified there is no blockage in the condenser. The pre-cooler was completely rusted through. Returning with fan motor, baffle,and new harness. Unit could not be filled because no way to power up. Unit is now sitting under 140psi of nitrogen so make sure to check that when I return. Unit needs to be vac'd down and filled. make sure to ziptir condenser. Parts needed in stock. Rescheduling for 7/20/22; ordrng 1 W11238411 (harness) and 1 WPW10279909 (valve-inlt)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EWH3
Near Falls Church, VA 22046
Eric W.
Job Details: 07/12/2022
got here and cooke sheet was dry i found the junction box has som rust on it it is possable that it is leaking from float gasket no water marks on sides of door ran unit again for 20 min and no leak cx ran unit 3 times and no leak cx is going to run unit back to back to see if it leaks
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Silver Spring, MD 20901
Roberto I.
Job Details: 07/12/2022
Cx showed a receipt of 5yr extended warranty purchased trough Home Depot. Advised cx to call the warranty company and ask to send correct dispatch.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/12/2022
Unable to locate unit.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM12
Near New Castle, DE 19720
Taylor F.
Job Details: 07/12/2022
"Cx complaint is unit leaking water from freezer. Found drain tube to be blocked causing the bottom of the freezer to build up with ice, and causing the door not to seal. Evap was also partially frozen due to the door not sealing. Cleared drain tube and removed all ice. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Millville, DE 19967
Andrew W.
Job Details: 07/12/2022
"Per prior diag, replaced rc door gaskets. heated and formed gaskets to flush positions. unit is working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Shiloh, NC 27974
Austin D.
Job Details: 07/12/2022
"cx complaint the unit is not cooing correctly and is frosting up. checked the unit and found that the freezer bimetal was out of range. therfore, the unit was not fully defrosting. went ahead and removed all ice from coil. unit will need a new bimetal to resolve the issue. also the ice maker lost home position. finally the damper was stuck open allowing too much cold air to flow into the fridge. all parts on order needed for repair.; ordrng 1 12002497 (gear) and 2 WPW10120018 (slide rail)s and 1 WPW10175909 (grill) and 2 12002355 (temp sensor)s and 1 W10884390 (ice maker) and 1 WPW10594330 (damper) and 1 W11260592 (harns-wire)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/12/2022
"cx complaint not cooling in freezer. confirmed complaint. fridge at 40 f. freezer at 35f. freezer evap frozen over. freezer fan frozen over. thermister reading 4.8k ohms. temperature reading proper. heater works. upon removal of ice from fan, fan is audible, more so than normal. fan struggling to start. must replace fan motor and blade to eliminate issue. fan intermittently not spinnign fast enough, or starting at all. when not starting at all, PO error message becomes present.; ordrng 1 WP67006337 (blade- fan 5429) and 1 W11249952 (motor-evap 118.57)"
We serviced a
MAYTAG WASHER
Model WTW5105HW1
Near Brandywine, MD 20613
Shawn D.
Job Details: 07/12/2022
"cx complaint unit makes a noise and will not work. inspected unit cx had lower cover off for drive pulley snapped pic belt/pulley rubbed a hole through it. tilted unit back to find pulley bolt loose. called techline documented issue spoke to chris sr#7734091412 i tihgten pulley and started a cycle because cx said noise was really bad in agitation, unit made it to agitation and was doing it for 10 minutes and sounds good. ordering screws,shield,belt,motor and slider clutch for return; ordrng 2 WP22001995 (screws)s and 1 W11409708 (shield) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W10721967 (slder clutch)"
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Timonium, MD 21093
Neil H.
Job Details: 07/12/2022
cx said she has no problem with the dryer
We serviced a
MAYTAG WASHER
Model MHW8000AW0
Near Hampton, VA 23669
Carl A.
Job Details: 07/12/2022
"cx complaint of unit leaking water out the front,checkedu nit to find small pin hole in boot ,also found the tention spring to have waer on it caseuing it not to hold front ot boot sucurely to fram allowing water to run down the front as well ordrdering all parts needed for repairs; ordrng 1 W11218344 (Door Boot Spring Clamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near ,
Andrew W.
Job Details: 07/12/2022
Cx complaint is leds out in the freezer and fridge. inspected and verified complaint. found bad led module in fridge and replaced it. all leds returned to coming on. unit is working as designed. job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near York, PA 17404
Sal R.
Job Details: 07/12/2022
"Per the previouse tech, I was able to access the motor assembly. I tested the TCO kit and found that the TCO has no continuity. I replaced the TCO and tested unit. I found the unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Clarksville, DE 19970
Andrew W.
Job Details: 07/12/2022
"Cx complaint is washer drain stuck on. inspected and verified complaint. Unit had an F5E2 door lock error, F3E1 water level error, and an F8E3 overflow error code. took top panel off and released door lock. found oversized comforter in the unit that was causing the errors for over fill and when the cx tried to open the unit with the door locked the unit threw the door lock error code. all codes were cleared and the unit was put into a test cycle. the unit is now working as designed, cx paid $120 service call by check #3304. job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waldorf, MD 20603
Shawn D.
Job Details: 07/12/2022
"cx complaint unit doesnt fill with enough water, fabric softener not dispensing and tub feels loose and pushed tub around. infomred cx tub movement is normal. inspected unit then checked for errors and had none. ran unit and cold side valve seems slower than hot and could cause the softener issue. replaced valve ssem and tested and had water in the fabric softener side. told cx to run and try it out. unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Alexandria, VA 22312
Emmanuel R.
Job Details: 07/12/2022
"Cs dispenser door never opens and to let the soap out, Comfirmed complaint, unit has fae1 dispenser electrical fault and in diagnotics the door doesnt open. Replaced the dispenser and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Silver Spring, MD 20904
Justin S.
Job Details: 07/12/2022
cx showed me the bottom drawer is not straight. found there is 3/8 inch difference from the left to the right. found the rails are off. reinstalled and the gap from the drawer to the door bttom is now even. cx still complains or the drawer not closing a 1/16 of an inch difference front to back on the left to the right. called tech support and spoke with a travis. cannot do anything for front to back tolerances that tight. file number. took extra pics of the cx scratching the door with the level he was using. took pics of damage done to the door. cx still not happy about front to back alignment
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/12/2022
Found leak with nitro and repaired leak. Pulled unit into a vacuum and charged unit with 5.0 oz of r134. Unit is now as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Annapolis, MD 21409
Jonathon C.
Job Details: 07/12/2022
"cx complaint, unit not cooling and freezing on the back of the FC. tested, inspected, verified complaint. checked ohms at control, 44k fc evap and cavity read 3.1k. defrosted evap, ohm'd heater from molex, its good at 128k ohm's. ordering control and both thermistors.; ordrng 1 W11546609 (control) and 2 WPW10384183 (thermistor)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Baltimore, MD 21213
Shane M.
Job Details: 07/12/2022
"cx complaint the unit shooting ice non stop when dispensing.. tried to activate child lock on screen, ice just kept dispensing. would not stop until open door. removed both pad from ui. ordering UI bring back pads..; ordrng 1 W11184112 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Alexandria, VA 22314
David J.
Job Details: 07/12/2022
Cx complaint heater element S code. Went to install heating element and found the unit was shoved into old cabinetry and could not remove. Flooring was install after unit was installed so also in to the ground about 1/4. Spoke with Cx and he will have somebody uninstall and give us a call back to install heating element. Called Techline SR#7734091808 to document. Unit was not removed so everything is still working as intended. ; O-emld tckt
We serviced a
ROPER DRYER
Model REX3615EW2
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/12/2022
"cx complaint is unit not heating inspected unit and verified 240v to unit it tumbles but not heating i found heating elemnt is cracked ordeirn new element; ordrng 1 279838 (element,heater) and 1 279816 (thermal cut off hi)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elizabeth City, NC 27909
Austin D.
Job Details: 07/12/2022
cx complaint the unit is leaking. checked the unit and found no water under the unit at the time. checked underneath and found that water was dripping along the back wall coming from the inlet vavle. replaced the inlet valve and tested operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23234
John P.
Job Details: 07/12/2022
CX complaint unit not cooling check unit found fan motor not running in freezer compartment verified 120 volts to fan motor fan motor not working ordering fan motor; ordrng 1 W11559968 (Fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Silver Spring, MD 20904
Justin S.
Job Details: 07/12/2022
cx says the unit is not cooling at all. found the unit is at 65f in both compartments when i arrived. the unit has no fans or compressor active. the refrigerator evaporator is completely frosted over. the door gaskets seal good. put the unit into diagnostics and ran test 1 and 2 and both pass. test 3 the evaporator fans and damper are working. test 4 step 3 the compressor activates. step 5 the freezer starts to cool. took the unit out of diagnostics and no fans or compressor activate. reset power to unit and now the compressor and fans are now activating.; ordrng 1 W10581605 (control(shows nla the f15 for info)) and 1 W10861908 (ui(check ui for main control))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bowie, MD 20720
Dustin F.
Job Details: 07/12/2022
"CX Complaint: Not making iceInspected unit, Found FC sitting around 1 degree and RC sitting around 33 Degrees. Ran Test diagnostic 44, got 23 code indicating sensor issue. also ran test 45 46 and 47. didnt get a single response out of the ice maker. inspected wires at bottom of door. no visible breaks. Checked for resistance from the end of the harness disconnected from ice maker and end of harnass disconnected at the bottom of the door near the water lines. the ice bin was in and the door switch was taped. i got continuity on all wires EXCEPT black. according to the wire diagram black goes to the icemaker motor. CX needs new FC door. left quote for $1014.66. Covers labor for 2 techs and Freezer door part LW11037733 (stainless) should she consider repairing, shell call office. ; ordrng 1 LW11037733 (Stainless FC Door)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Lanham, MD 20706
Mitchell H.
Job Details: 07/12/2022
cx complaint unit wouldnt start a cycle would just start and sit there.. inspected unit today and found f2e1 error stored. ran callibration and went through good. all components working as desinged. informed cx to try it out and let us know if anything happens again. cx paid service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Brookfield, CT 06804
John P.
Job Details: 07/12/2022
Installed damper tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS02
Near Hanover, MD 21076
Andrew H.
Job Details: 07/12/2022
"Replace, coupler, dryer, harness and RC evaporator. I pulled you into a 30-in vac. And I filled the 5.5 oz. And unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ocean City, MD 21842
Michael E.
Job Details: 07/12/2022
"CX complaint: unit leaking. I found the drain line was leaking. It was not the drain line that came with unit. They used different line due to the distance from sink. I corrected the leak, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near North Potomac, MD 20878
Julian H.
Job Details: 07/12/2022
CX complaint about temperature on display not working properly is cooling took temps on arrival RC 35* FC -4* went to diagnostics and called TL 7734092653 temperature on test 0 FC 77 checked value and got 6.57ko according to TL is about 42* issue with FC thermistor need part; ordrng 1 WP2306010 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22030
Carl R.
Job Details: 07/12/2022
"water dispenser periodically won't dispense any water. Refrigerator often makes loud humming noises. Used heat gun to helpbwater flow as water is being dispersed. Also used puddy. Unit will need isolation pads and 2tech, 2tech,2tech.SR#7734084215; saved tckt"
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Portsmouth, VA 23703
Zachery R.
Job Details: 07/12/2022
"cx complaint unit turning on and off, checked unit, come to find warped cabinet not allowing control panel to seat to unit as designed. tried seating control panel to cabinet, no luck. replaced upper interlock, still no luck, called tecline, spoke with Joel advised unit is unrepairable. called safety advised to provide number to cx and have them call by 10 am."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near King William, VA 23086
Jerod R.
Job Details: 07/12/2022
tested unit found unit had issues with ui and skipping gearcase ordered needed parts to fix; ordrng 1 W11478526 (console) and 1 W11449841 (gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/12/2022
"cx complaint door not locking closed, found strike in pieces, replaced strike from pre-id, ran diagnostics, tested all ops ok"
We serviced a
JENNAIR DISHWASHER
Model JDB1270AWF
Near Reston, VA 20194
Richard B.
Job Details: 07/12/2022
"CX complant . door falls down unless supported, Inspected unit and found left side spring missing and cable broken, When disassembling dishwasher then tech accidently broke right side trim . Will need that also at no cost to CX . RB; ordrng 2 WP99003118 (spring 11.69)s and 2 WP99003446 (cable 4.42)s and 1 99003129 (trim broke when removing, RB)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Monrovia, MD 21770
Brian R.
Job Details: 07/12/2022
cx complaint is issues came back and a bunch of codes keep coming up. found codes F6E1 Oven Temp F6E4 UI To Control State Status F8E0 Upper Cool Fan Speed. cleared codes and reset unit and tested and checked. parts are needed. as soon as parts are in office will schedule. service call placed right at 1 year as well as in 90 day grace of its year. as soon as parts are in office will schedule.; ordrng 1 W11297728 (Stainless) and 1 W10859573 (Sensor) and 1 WP4449751 (High Limit)
We serviced a
MAYTAG DRYER
Model MEDC300XW0
Near Gainesville, VA 20155
Demonte S.
Job Details: 07/12/2022
Inspected the unit. Found that the cx is saying that the Dryer is Squealing while using the Dryer. I then started a Normal Cycle on the Dryer. Dryer is Squealing. Checked the Pulley & Wheels. Found that the Right Rear Wheel is locked up as well as the Pulley. Installed new Wheels & Pulley. Tested the unit. No Noise. Unit is working as Designed. Cx paid in full
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Lancaster, PA 17601
Justin L.
Job Details: 07/12/2022
Cx complaint unit developing frost inside. Was able to access unit and found bottom of door warped upward causing gap and allowing warm air into unit. Will need door and gasket. Door will ship to cx house and cx will contact us to set return; ordrng 1 W10746789 (white door) and 1 W11501317 (gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Gainesville, VA 20155
Demonte S.
Job Details: 07/12/2022
Installed the Tube Fitting. Tested the unit. No Leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 07/12/2022
cx complaint unit is starting to get warm again. inspected unit and found ice build up. while steaming away ice i found drip pan was severley warped and causing ice build up. ordering drip poan for return. cx paid labor and parts. called office to waive service call as it was just barely outside 30days.; ordrng 1 W11457241 (drip pan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crofton, MD 21114
Alexander D.
Job Details: 07/12/2022
cx complaint door falling open and handle came off. inspected unit and verified complaint. found hook on left hinge detached from hinge spring. reattached hook and reinstalled handle. tested unit. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mechanicsburg, PA 17050
Drew B.
Job Details: 07/12/2022
"cx complaint that uint is freezing up the fc section again on the sides but the gaksets seal, unit leveld no aur pockets and no issues with the cabinet linear being gapped its been silconed and also the updated service pointer kit been installed... called kurt wp techline.. door with seal...sr#7734089462 wanted the fc door ordered.. cx will call when in to reschd; ordrng 1 W10815701 (door ss) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Richmond, VA 23224
Chris B.
Job Details: 07/12/2022
model and serial did not match to unit advised cx to call warranty company to correct issue took pics of units model and serial
We serviced a
WHIRLPOOL RANGE
Model UMV1160CS09
Near Hampton, VA 23661
Carl A.
Job Details: 07/12/2022
"cx complaint of unit not heating,checked unit to find the dioe open whne opening the cavitvy replaced part tested unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Ocean City, MD 21842
Michael E.
Job Details: 07/12/2022
Replaced the infinity switch for the front right burner as per previous diagnosis. Tested unit and it is now working properly. CX paid for labor and S&H by check. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Columbia, PA 17512
Sal R.
Job Details: 07/12/2022
CX complaint is that unit is not opperating. I found that the belt is torn in half due to a torn motor pulley . I quoted CX for the cost of repairs (motor covered under 10 year loimited warranty). I collected for service charges.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Christian C.
Job Details: 07/12/2022
Installed gasket. Adjusted water filter was not secure all the way and was leaking water.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near York, PA 17402
Sal R.
Job Details: 07/12/2022
CX complai t was that the utni was leaking. CX had just had the drain hose come put of the stand pipe before service causing the unti to drain onto the floor. I found that the unit is opperating qs designed and could not recreate any leaking. CX will call inot office if leaking happens again.
We serviced a
MAYTAG DRYER
Model LDE8824ACE
Near Laurel, MD 20724
Andrew H.
Job Details: 07/12/2022
Arrived to replace parts and found that the idler pulley was not sent. I spoke with SG in the office and she stated that she'll be giving the customer a call to reschedule; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near York, PA 17403
Marc M.
Job Details: 07/12/2022
"cx complaint unit not cooling properly and deli drawer not closing fully. inspected unit and found heavy build up of ice on the rc evap. ran diag tests as follows: test 1- pass, test 2- pass, test 3- fan run, test 4- rkv can be heard rotating, test 32- pass, test 39- pass, test 56- E0, test 66- E0. pulled unit out to test RC thermistors. checked rc ambient thermistor at p5-1 and p5-2 and found 9.3k ohms and 4.94 vdc from the main control. checked also the p8-3 and p8-4 and 19.1k ohms and 4.94vdc from the main control. took temp reading in the rc and found those temps to be consistent with the readings from the thermistors. contacted techline to review data. techline reccomended entering diag test 7 and switch unit to 8 hour defr. also replacement of the evap cover and pan. sr7734092015; ordrng 1 WP482338 (food grade silicone)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Annapolis, MD 21403
Jonathon C.
Job Details: 07/12/2022
"cx complaint, display fully lit constantly. tested unit, verified complaint. found ui lit up as described. ordering ui. unit still works normally. unable to resched due to so parts.; ordrng 1 W11460962 (UI)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Shiremanstown, PA 17011
Drew B.
Job Details: 07/12/2022
replaced control recalibrated and ran auto test no issues and fully functional chcks good
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Berlin, MD 21811
Michael E.
Job Details: 07/12/2022
"Replaced the gearcase and spin basket as per previous diagnosis. Also i found the cam was not easi;ly shifting so i replaced the cam. I found the inside of the tub ring has been damaged by the loose basket. Then i calibrated and tested unit and found a high pitch screetching when it goes into spin. Ordering motor and tub ring. Cannot reschedukle due to BO part; ordrng 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10531289 (tub ring), used 1 W10721967 (drive pulley) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Camp Hill, PA 17011
Drew B.
Job Details: 07/12/2022
cx complaint thart unit is making nosie when its spinning and draining. when arrivied the unit had nocodes i removed the drain pump and agitator for clearing obstructions. and no nothing was in or under either of them ran auto test of all functions and no issues when testing.. collected
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Falls Church, VA 22043
Eric W.
Job Details: 07/12/2022
installed new filter and restor plate and tested unit unit seems to be better tec line said if unit persists the cx will need to restrice the air flow more
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Woodbine, MD 21797
Ricky E.
Job Details: 07/12/2022
"sump damaged at the motor mounting points, the cap was bent aswell... need parts...; ordrng 1 w11416362 (sump assy)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Stafford, VA 22556
Robert W.
Job Details: 07/12/2022
"CX complaint is the MW will just stop. Inspected unit and found error code F6E6 AM lost communication to UI, Pulled unit and tested the harness to AM and is good and connected properly tech sheet shows to replace AM if connections are good, Ordering AM and Interlock; ordrng 1 W11325786 (AM) and 1 W11449277 (Interlock harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Edgewater, MD 21037
Jonathon C.
Job Details: 07/12/2022
"cx complaint, unit not drying dishes. instructed cx on use and care regarding rinse aid. unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Chester, VA 23836
John P.
Job Details: 07/12/2022
CX complaint unit not cooling checked unit found ice ball at capillary tube indicative of low charge found what appeared to be oil on evaporator ordering evaporator.; ordrng 1 W10836706 (Evap cbe) and 1 2ctss (2ct ss)
We serviced a
JENN-AIR COOKTOP
Model JGC8430CDS
Near Beltsville, MD 20705
Justin S.
Job Details: 07/12/2022
cx says she was cooking then the flames began to flicker so she turned the burner off. says she turned on other burners and they started flickering too. she hasnt used it since but her son did. i turned on all the burners to a high then medium then low and no flames are flickering or yellow tipping. turned on individul burners the same way and no change. turned on and off each burner and no change. the unit is heating good. cannot duplicate fault.
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308ESS1
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/12/2022
"CX complaint no ice. Ran diag, the unit didn't fill. Water supply ok, replaced inlet valve using pre id. Unit tested ok. Collected "
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Red Lion, PA 17356
Marc M.
Job Details: 07/12/2022
"cx complaint unit not pumping water. inspected unit and found errors f4e3 and f6e4 stored in diagnostics. checked float switch and did find that the lever representing the position of the float was not attached and led the unti to misread the presence of water, tho no water was in the tub. however following testing found that the sump assembly is also not pumping. found 120v to the sump but the motor audibly struggling and resulting in no water pressure produced. unit will require replacement sump assembly.; ordrng 1 W11025157 (sump)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Bethany Beach, DE 19930
Andrew W.
Job Details: 07/12/2022
"Cx complaint is no power, no lights on unit. inspected and verified complaint. checked power coming into the unit and proper voltage was coming into the control. green light was not on, on the control. believe the control was shorted and also shorted out the UI. Quoted cx for repair and cx approved. replaced control and UI console. tested and unit is now working as designed. cx paid full amount . job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near York, PA 17402
Marc M.
Job Details: 07/12/2022
cx complaint unt not agitating. inspected unit and found errors f7e6 and f0e5 stored in diagnostics. checked below unit and found outdated shifter applicable to service pointer W11531483 Rev B. was able to remove and replace shifter with updated W10913953. ran calibration cycle following repair as well as auto test cycle. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Vienna, VA 22181
Jason A.
Job Details: 07/12/2022
"CX complaint WASHER stops running & grinding noise. Found F5 E4 lid lock, F7E1 F7E3 error codes. Cleared error codes & ran agitate spin S& lid lock tests. All work. Tried to run DLMS & test wash got F7E1 error code. Measured voltages & resistance. Tried again but now drain motor wont run & in agitate tub movement is not equal CW to CCW. Tried to call techline but no service. Control is OOS > JJ; ordrng 1 W11481722 (actuator) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11556728 (Main ACU OOS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near East York, PA 17402
Marc M.
Job Details: 07/12/2022
cx complaint unit not producing ice. inspected and found that the ice maker generates a loud clickign when cycling. checked further and found the fill tube to be clear and not frozen over or collapsed. checked valve and found that during the icemaker cycle it is never call ign for 120v to the dual valve. unit does dispense water at the dispenser. determined the failure to be the icemaker itself which will come accompanied by a revised icemaker harness as well. collected for full oow repair.; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/12/2022
"tested unit found unit has a dragging noise , rub marks on stator and rotor, from bad gearcase ordered needed parts to fix; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Columbia, MD 21045
Robert L.
Job Details: 07/12/2022
"cx complaint random f2e2, found f0e3, f2e2 stored, per TSP W11436350 Rev B, removed fascia and reseated both blue ribbon connections to console, reinstalled and tested all ops ok, ran calibration and diagnostics, startred cycle no errors, cx to moniotr, if cx calls back must send out new console W11478526"