We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Union Bridge, MD 21791
Bernard M.
Job Details: 05/23/2023
"Cx complaint the upper lights in RC are out. Inspected and found RC and the FC light to be out. replaced the FC light using pre-id parts. All lights in unit fully illuminate. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Prince Frederick, MD 20678
David J.
Job Details: 05/23/2023
F7e5 shifter fault CX complaint when starting unit it continues to make a clicking noise. Arrived today and inspected unit and found error code above. Cleared error code and ran diagnostic cycle and found when getting to the agitation. Unit just makes a clicking noise under unit. Cancel diagnostic cycle and looked underneath unit and found your case. Oil covered clutch assembly and actuator. Explain to customer to properly repair this we would have to replace the gear case . Customer wanted a temporary fix so I replaced actuator and clutch and cleaned oil around unit. Re-tested unit and now is completing diagnostic cycle found no error codes after completing cycle. Recalibrated unit unit is now working as designed job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Randallstown, MD 21133
Justin S.
Job Details: 05/23/2023
cx has the unit unplugged when i arrived. plugged the unit in and the drain pump activated. was able to cancel the cycle and the unit stopped the drain pump. started a cycle and the unit started filling. drained and the unit is now good
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Severn, MD 21144
Dustin F.
Job Details: 05/23/2023
"Replaced all parts, Tested unit, unit working as intended.;"
We serviced a
JENN-AIR RANGE
Model JGRP548WP01
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 05/23/2023
cx complaint griddle is not working. inspected unit and tested gridle and no heat. checked switch and is open all the time. replaced switch and tested and gridle now heats. collected payment on other ticket 684049
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chantilly, VA 20152
Richard B.
Job Details: 05/23/2023
"CX complant.lights out and no ice dispensed. Inspected unit and found pantry UI is heavily corroded as well as pantry UI harness from drawer front to UI . Ordering drawer front with UI , CX paid in full. Not in stock. Further work needed. RB; ordrng 1 W10815674 (drawer front 416.01)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Essex, MD 21221
Neil H.
Job Details: 05/23/2023
CX THOUGHT UNIT HAD EXT. WARRANTY THEY SAID SO NO WORK PERFORMED AND THEY WILL LOOK INTO WHO EXT WARRANTY IS THROUGH THE CALL THEM; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Winchester, VA 22601
Daniel J.
Job Details: 05/23/2023
fridge water in freezer section from icemaker found fill tube not seated into fill tray reseated tube in fill chute tested no leaks occcured
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Bowie, MD 20716
Shawn D.
Job Details: 05/23/2023
"cx complaint unit is noisey when spinning said it did not used to sound like this and its not the waterlines / drain line itting wall. inspected unit and checked for errors and had none, ran servue cycle and when spinning unit ius squeeking. checked under unit and nothing looks to be out of place. ran service cycle again and when spinning unit squeeks goood and noise appeared what cx is talking about. noise has to be coming from gearcase i spun motor by hand and no noise. ordering gearcase,clutch,belt for return all parts are instock so called into office and rescheudled for friday as a 2 count job 5/26/23; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near West Point, VA 23181
Lucas R.
Job Details: 05/23/2023
"cx complaint unit not cooling, checked unit found temp at 65 dgrees, both thermistors read 2.65k ohms, compressor pulling .5 amps at control R wire, found oil on styrophome in evap compartment indicating leak at evap on adhesive joint, quoted cx parts W11507067 evap $108.36, WPW10143759 drier $19.10, W10140971 compressor $363.72, shipping $15.00 labor $400.00, total $1055.65, advised repair not guaranteed, cx unsure if repair at this time, cx contact WP for PAD."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Lancaster, PA 17603
Drew B.
Job Details: 05/23/2023
replaced required to repair unit pulled vac of 30in and filled to 4.8oz of r134a. allow time to cool.
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS5
Near Kensington, MD 20895
Alexander D.
Job Details: 05/23/2023
"cx complaint unit not powering on and no spark at cooktop burners. inspected unit and verified complaint. found all connections for power cord are loose. can see L1 sparked at terminal block but only a black mark on filter board, nothing damaged. also found power supply only giving 120v on L2. resecured power cord connections. turned breaker off and back on. unit is getting 240v and powering on now. tested unit, all cooktop burners work and oven elements heating properly. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Richmond, VA 23225
Chris B.
Job Details: 05/23/2023
cx comp unit makes very loud noise insp unit conf cx comp found splucth stripped replaced splutch tested unit wroking as desighned collected 120 sc 110 labor 15 ship 39.91 part 2.39 tax total collected 287.30
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Ashton-Sandy Spring, MD 20861
Marc M.
Job Details: 05/23/2023
"wrong parts ordered. drip tray W10714793, is for a different unit. WRX735SDHZ07 appears to call for WPW10655368. took pics and ordering parts.; ordrng 1 WPW10655368 (pan-drip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW03
Near Shippensburg, PA 17257
Andrew S.
Job Details: 05/23/2023
Cx complaint is that the ice is clumping and doesn't always dispense properly. Upon arrival I found that the ice cubes are bridged together and thicker in one side and tapers down to normal size cubes. I found that the unit is not level. I was able to adjust the leveling legs to get the unit level. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Wake, VA 23176
Lucas R.
Job Details: 05/23/2023
"cx complaint leak from dispenser, checked unit found in need of updated tubring, also found f0e7 load during clean waher cycle, unit needs updated software, no service pointer for open air update on this model. advised cx office would contact to schedule.; ordrng 1 W11590590 (tub ring) and 1 W11510463 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Carlisle, PA 17015
Andrew S.
Job Details: 05/23/2023
Cx complaint is that the control will not stay on the setting in the FC. Upon arrival i found that the control will go from the setting to a dash when you close and open the door. I also found that it is not always responding properly when trying to adjust the settings. I quoted the cx for the cost of the repair. Cx paid in Full. I was able to set the return for Thursday 5/25 anytime.; ordrng 1 WPW10503278 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Monrovia, MD 21770
Marc M.
Job Details: 05/23/2023
"tub wrong part shipped. managed however to flip the tub and basket upside down, as a whole, and remove the gearcase with a crowbar. using existin tube replaced spin basket, gearcase, slider, clutch, and drain hose. found no issue with console, and did not end up needing the pump filter cover and screw. ran unit calibration and auto test cycle. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Carlisle, PA 17013
Andrew S.
Job Details: 05/23/2023
Upon arrival I entered diag toverify that the MS was displayed on the console and found that the model and serial were blank. I called TL and spoke to Curt. We ran the DLMS and then found that the knob is still not displaying the proper cycle. The unit is being submitted for review. I informed the cx that WP will be in contact with them on the next steps. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Woodbine, MD 21797
Marc M.
Job Details: 05/23/2023
installed valve per previous tech diag. unit now checks good.
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS00
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 05/23/2023
Cx complaint is that the unit was not cooling in the FC. Upon arrival cx stated that they shut off the breaker for a small length of time and the unit has been cooling ever since. I ran test 3 and verified that the fans are operating. I then removed the FC evap cover and found that the evap has a full frost pattern. I then found that the condensor is covered in dust and fuzz. I was able to clear ooff the condensor and found that the temps under the unit went down almost immediately. Unit is functioning as intended. I clooected the service call.
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Annapolis, MD 21401
Israel R.
Job Details: 05/23/2023
cx complained unit was stil getting h20 error code. replaced valve and inlet. unit no longer getting h2o code and now working properly.
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Orange, VA 22960
Eric F.
Job Details: 05/23/2023
"Cx thought diagnostic fee covered part of labor. Refused service, does not want to invest so much money in an older machine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 05/23/2023
Cx complained the unit made nosie. Installed new ice maker and ice bucket and tested and it now works as designed. Job complete
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Huntingtown, MD 20639
David J.
Job Details: 05/23/2023
CX complaint unit is making a clicking noise while turning. Arrive to unit and inspected and verified complaint disassembled unit and inspected all rolling parts. Found two back rollers to make a little noise and replaced. Reassembled unit and still had noise. Started unit with covers off and found front right roller to have play on shaft. Added shim to space roller properly. Reassembled unit and tested and clicking is now gone. Installed all parts and re-tested and made sure all functions were working properly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Severn, MD 21144
Dustin F.
Job Details: 05/23/2023
"Replaced Lid and tested unit, unit now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Westminster, MD 21157
Sal R.
Job Details: 05/23/2023
CX complaint is that the unit is not makin g ice. I found that the unit has a E2 error code. I quoted CX for the cost of new icemaker . CX is callin g WP . I collected $120.00 for service charges via credit card.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP01
Near Glen Allen, VA 23060
Thomas B.
Job Details: 05/23/2023
Cx complaint the user interface intermittently nothing responds and unit will need new interface Assy ; ordrng 1 W11236885 (console)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Frederick, MD 21701
Ricardo S.
Job Details: 05/23/2023
"replaced cntrl elec, unit tested and works ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dumfries, VA 22026
Tanner B.
Job Details: 05/23/2023
"FC door defective, replaced the rc door .. Reordering the fc door; ordrng 1 lw10904379 (fc door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Alexandria, VA 22310
Lloyd B.
Job Details: 05/23/2023
Cx complained the unit did not cool. Inspected the unit and found the damper works as well as the compressor but the evap fan motor does not turn on despite getting 123vac. Installed new fan motor and tested and the unit is now operating as designed. Set unit to factory settings. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hertford, NC 27944
Branden R.
Job Details: 05/23/2023
"cx complaint lines on clothing , checked unit and found all major componets running as designed . no error codes stored to unit . cx did not have any pictures . checked out gearcase and gearcase checks great with no oil coming from unit . advised cx to not use as much soap and take pictures it it happens again units running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Woodbridge, VA 22193
Tanner B.
Job Details: 05/23/2023
"Went to replace the door seals , inner door seam is warped not allowing door seal to sit in place. unit needs new doors to correct issue; ordrng 1 LW10668875 (fc door) and 1 LW10668874 (rc door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Dover, DE 19904
Taylor F.
Job Details: 05/23/2023
Cx complaint is frost build up in the FC. Found the door seal not sealing properly on the top. Heated seal and unit is now working as designed. Job is complete.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, VA 22066
Christian C.
Job Details: 05/23/2023
Arrived at house. Unboxed support. Support defective. Reordering support.; ordrng 1 W10909479 (support)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hertford, NC 27944
Branden R.
Job Details: 05/23/2023
"cx complaint lid not shutting , checked unit and found lid twisted and warped not allowing front of lid to properly seat onto frame and lock when calling for unit to lock . not allowing unit to cycle strike checked good but i will be ordering one just in case . fixed ticket for proper MS for the washer and took pic of POP . ordering all parts for repair .; ordrng 1 W11470212 (lid) and 1 W11457841 (strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Perry Hall, MD 21128
Neil H.
Job Details: 05/23/2023
"CX COMPLAINT THE UNIT NOT COOLING FOUND EVAP THE COVERED THE WIRING ON HARNESS BACKED OUT OF HEATER I TEMP FIXED ORDERING NEW HEATER/HARNESS; ordrng 1 W11650660 (Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse))"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Currituck, NC 27929
Austin D.
Job Details: 05/23/2023
"cx complaint the unit is not stopping to fill once the unit is turned off. drips from dispenser. checked the unit and found that the vavles is not closing all the way due to sediments in the water that clogged up the valves. repalced vavle and tested operation. unit is running as desigend.; ordrng 1 W11165546 (vavles ar vs), used 1 W11165546 (valve ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Lancaster, PA 17601
Justin L.
Job Details: 05/23/2023
Cx complaint shelves damaged since day one. Informed cx its outside cosmetic warranty. Contacted tradecare and they will ship the shelves to the cx. No further work needed
We serviced a
MAYTAG WASHER
Model MVW5430MW02
Near Chantilly, VA 20152
Richard B.
Job Details: 05/23/2023
"CX complant, Washer njot getting enough water , Inspected unit and found no error codes , Started a wash cycle on cool and high water fill. . Unit getting enough water , Then ran a wash cycle with max and extra ruinse Found calcium build up on valves , Replaced valves and control. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Lancaster, PA 17602
Justin L.
Job Details: 05/23/2023
Unit is actually a washer under rentacenter agreement. Cx did not want to pay for service and contacted rentacenter who will have ticket flipped or pay for service but closing ticket for now.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Middle River, MD 21220
Shane M.
Job Details: 05/23/2023
installed new basket. calibrated the unit. added ziptie to back of water lines & drainhose.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lancaster, PA 17602
Justin L.
Job Details: 05/23/2023
Cx complaint unit makes banging noise. Was able to access unit and found no saved codes. Ran diagnostic and found that the noise is water hammer coming from the pipes. Tried lowering valves but noise still occurs. Cx will need plumber to correct the issue. Unit checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Richmond, VA 23233
Thomas B.
Job Details: 05/23/2023
Cx complaint unit is not working properly inspected unit found all 4 rods bent removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Wrightsville, PA 17368
Drew B.
Job Details: 05/23/2023
cx complaoint that unit is not sealing and heating correctly when arrived i foudn the upper trim vent is lose and not staying in place causing air gap expossure. and and will need the trim vent.. call to rschd when in to return for repair.; ordrng 1 W11564642 (vent trim spec order)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Ephrata, PA 17522
Justin L.
Job Details: 05/23/2023
Cx complaint unit wont stop making ice and leaking. Was able to access unit and found shutoff failed and ice building up then causing water to divert out. Ordering icemaker and once in office will need to set return; ordrng 1 W10583817 (icemaker)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Lancaster, PA 17602
Justin L.
Job Details: 05/23/2023
As per previous tech was able to access unit and replace lid. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model Gx2fhdxvy05
Near Lititz, PA 17543
Justin L.
Job Details: 05/23/2023
Cx complaint rc not coolimng fc fine. Was able to access unit and found damper worked. Removed evap cover to find defrost failure. Cleared ice build up and showed bimetal open. Quoted cx for repair and collected everything but labor. Once parts are in office will need to set return.; ordrng 1 W11260592 (freezer harness)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Purcellville, VA 20132
Daniel J.
Job Details: 05/23/2023
nosie during spin metal in sound tilted unit back found that the scew holding rotor was off rotor still attached scratches on slider called tech line informed to replaced slider and coils; ordrng 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10754448 (clutch)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hopewell, VA 23860
John P.
Job Details: 05/23/2023
Installed control calibrated tested working as design
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Eldersburg, MD 21784
Sal R.
Job Details: 05/23/2023
CX complaint was that the unit displays a F8E1 error code after every cylce. I found the code stored in diag. I was able to clear the code and ran a manuel test and several auto test. I foudn that the unit to fill and opperate as designed. CX had service from other company with in the last week and replaced shifter. F8E1 displayed again after auto test. I cleared rthe code and inspected the pressure hose and harness. I foun d no issues. I replaced the control board ( and re calibrated and ran auto test again. I found no errors after board was replaced. I collected $414.31 via check #5700. UNit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Powells Point, NC 27966
Branden R.
Job Details: 05/23/2023
cx complaint aig ref doors not closing properly checked unit and found doors not properly shutting even when pushed . found Crisper Drawer cover warped and twisted not allowing crisper drawers to properly shut fully . causing doors to not properly shut and allow warm air into unit and causing frost on walls and product . tryed to uninstall and was unable to adjust cover to allow doors to shut . ordering crisper drawer cover for proper repair to allow doors to shut and not form frost inside unit .; ordrng 1 WPW10329866 (crisper draw cover)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Vienna, VA 22182
Simon
Job Details: 05/22/2023
CX complaints motherboard issues .UNIT checkes .error code F27 FOUND CHECKED PRESSURE SENSOR hose kincked .order pressure sensor hose .SZ; ordrng 1 W11252474 (pressure sensor hose)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 05/22/2023
"replaced heater per Technical Service Pointer #: W11540964,tesed unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/22/2023
"installed new icemaker per previous, tested all ops ok, cx had P&L autho"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXXB2
Near Washington, DC 20005
Sherwood
Job Details: 05/22/2023
cx compliant no cool. arrived and installled drain. unit started up. drain pump is working correctly. advised cx it will take a couple hrs for ice to drop. repair complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Owings Mills, MD 21117
Brian R.
Job Details: 05/22/2023
came out to replace door and cx said they didnt get door yet. checked over unit and issues while here and name plate was not ordered as well. ordered name plate and office will need to track door and see where its at and cx asked for a call as soon as we can.; ordrng 1 W10876598 (Name Plate)
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FTS04
Near Washington, DC 20016
Shawn D.
Job Details: 05/22/2023
went to rpelace gasket an is wrong its gray and different type of gasket. took freezer apart used steam guyn and cleared all ice and drain is draining now. reordering freezer gasket and put drain tube use on return if still needed; ordrng 1 W11624996 (freezer gasket)
We serviced a
JENNAIR RANGE
Model JGS9900CDS02
Near Baltimore, MD 21230
Justin S.
Job Details: 05/22/2023
harness was damaged at the bake igniotor. had to hardwire the bake ignitor in. replaced ignitor and tested. the unit is heating good in bake now. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near Fairfax, VA 22032
Christian C.
Job Details: 05/22/2023
Cx complaint unit is still not heating properly. Inspected unit found F1 control failure error. Tested oven sensor reading 1090 ohms. Installed control and oven sensor. Tested oven at 300 bake. Unit is heating up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Waynesboro, VA 22980
Eric F.
Job Details: 05/22/2023
"Unit has experienced crush damage to top of cabinet, cabinet is now malformed and cannot be fixed to address the issue with the doors not closing properly. Unit non repairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/22/2023
"cx complaint no ice, checked unit, come to find icemaker motor reading open, replaced icemaker, tested, unit working as designed. advised cx to allow 24 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Monrovia, MD 21770
Marc M.
Job Details: 05/22/2023
"installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. chareged unit with 68g of r600a and tested., unit developed full frost pattern and now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hanover, PA 17331
Drew B.
Job Details: 05/22/2023
sealed the cracks on the liner and checled temps from trip mis diag of ss and foiund 39 in rc section and around 2 in the freezer.. and verified again the ss aspect of unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Shawn D.
Job Details: 05/22/2023
"cx complaint unit was a no cool so put unit in room with all the unit not working. plugged unit in and compressor runs but condenser stays cool, opened system and was full of 14a bad compressor. replaced compressor drier couplers then vacumed unit down and filled to recomended and started cooling. unit is good; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
JENN-AIR OVEN
Model JMC2430IM02
Near McLean, VA 22101
Simon
Job Details: 05/22/2023
"CX complaints micro wave door not closing .UNIT checkes no switch contact .REPLACE LEFT AND RIGHT hinge ,arm bushing,and switchs.UNIT tested .unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/22/2023
"CX complaint water leak from the bottom every morning.Inspected unit from the back, found a hole on the drain tube. Patched the hole with rtf to stop the leak temporarily. Ordering drain extension W11084807; ordrng 1 W11084807 (drain extension)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Arlington, VA 22204
Leon
Job Details: 05/22/2023
replaced bth water valves tested the unit everything worked and sound great since we took down the dryer we also tested the dryer which also worked like it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 05/22/2023
Replaced control and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chester, VA 23831
Chris B.
Job Details: 05/22/2023
cx comp unit will not cool insp unit conf cx compo found evap in block of ice thawed evap found wire not seated in connector sated wire applied tape and thawed evap ordering updated evap harness to complete repair; ordrng 1 W11650662 (heater harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model REFRIG
Near Petersburg, VA 23805
Zachery R.
Job Details: 05/22/2023
"upon arrival called office, was advised we do not service that unit, advised cx to contact whirlpool cx care."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ
Near Culpeper, VA 22701
Danny R.
Job Details: 05/22/2023
cx stated they cancled at door no one here speaks english and no broken oven
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 05/22/2023
"installed new coupler/ drier , pressurized system @140psi of nitrogen .. no pressure drop.. vac unit down and refilled .. unit began too cool. need to return to check system for leaks.. 2ct ss tech; ordrng 1 2ct (2ct)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Culpeper, VA 22701
Danny R.
Job Details: 05/22/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Robert W.
Job Details: 05/22/2023
Replaced auger motor and yoke unit is working prooerly.
We serviced a
WHIRLPOOL FREEZER
Model ASI2575GRS00
Near Harrisonburg, VA 22801
Danny R.
Job Details: 05/22/2023
installed parts checksokk
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Baltimore, MD 21218
Justin S.
Job Details: 05/22/2023
the unit was unplugged when i arrived. found the low side pressure is 0psi and same with the high side. .5aac from the compressor when plugged in. low side pressure drops to -25psi and high side pressure is 75psi. unplugged the unit and pressure return to 0psi on both sides. filled to 140psi with nitrogen and bubble checked the unit but found nothing. after 40 minutes pressures have dropped 2 psi. called tech support and spoke with an austin.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Harrisonburg, VA
Danny R.
Job Details: 05/22/2023
cx states lint pulls off . checked unit and found seal is coming off and vent is leaking needs vent and seal; ordrng 1 WPW10128606 (blowr vent) and 1 WP697813 (seal)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Vienna, VA 22180
Christian C.
Job Details: 05/22/2023
Cx complaint some buttons do not work on console. Inspected unit found some leds on console do not light up. Power cycled unit and reseated connections. All leds now light up. No errors stored. Ran through diag cycle no issues. If cx calls back order W11622500-console.
We serviced a
WHIRLPOOL RANGE
Model WOS52ES4MW0
Near Timberville, VA 22853
Danny R.
Job Details: 05/22/2023
cx complaint unit does work . i found misswire code in unit has good power i think control or wiring issues called techline and found unit has bad control also wp doeesnt havbe a good wiring diagram for unit; ordrng 1 W11594257 (ui control) and 1 W11594418 (control board)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newport News, VA 23604
Orbie
Job Details: 05/22/2023
cx complaint hole in basket. verified cx complaint. unit needs basket to complete repair. advised cx part would be shipping directly to her and that she would need to call us when it arrives.; ordrng 1 W11513243 (basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 05/22/2023
replaced diffuser and tested and new one sounds good at this time unit is good
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Chesapeake, VA 23325
Justin W.
Job Details: 05/22/2023
cx complaint unit wont turn. checked unit to find belt slipped off and error code f7e1. applied loctite and tightened nut. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Stafford, VA 22554
Robert W.
Job Details: 05/22/2023
Replaced valve and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Potomac Falls, VA 20165
Jason A.
Job Details: 05/22/2023
CX complaint FRIDGE water leak. Found unit has water shut off behind unit. Turned on unit & test water dispenser & water leaks out of incomplete coupler located to left of filter. See SDpics > JJ; ordrng 1 WP2300868 (Union coupler)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ03
Near Timberville, VA 22853
Danny R.
Job Details: 05/22/2023
"cx complaint door gasket leaking air , i found gasket failure and leeaking will need 2 gaskets i replaced one and ordered another; ordrng 1 W10830162 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Richmond, VA 23233
Joseph D.
Job Details: 05/22/2023
Found fill tube heater wire not fully seated. Reseated harness and now fill tube is melted. Working properly .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near McLean, VA 22101
Simon
Job Details: 05/22/2023
CX complaints refrigrator side temprature not cooling properly .UNIT checkes diffuser was open not closing .replaced a new diffuser .unit checke good air flow.temprature set as reccomended.SZ
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lewes, DE 19958
Michael E.
Job Details: 05/22/2023
CX complaint: unsure if sounds are bad. Tested and verified complaint. Unit is working properly and making no unusual sounds. I helped CX understand controls and using unit. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leesburg, VA 20176
Ricky E.
Job Details: 05/22/2023
"installed parts, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Lewes, DE 19958
Michael E.
Job Details: 05/22/2023
"Replaced control, console and door panel as per previous diagnosis. Tested unit and it is not working proper;ly. Left button LEDs only come on in diagnostic and unit will not run diagnostic cycle. Then i put original control back on and unit is working properly at this time. I asked CX to pay attention to unit and if prowash does not come on at any point then to immediately call it in. 3 replacement control boards would not run unit. Only the original control works on this unit. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 05/22/2023
"installed part, unit cks ok.. drain pan damaged during reinstall of the unit. the unit and pan are too close to the wall and cracked when trying to put the unit back, pics in sd;"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2451XTSS2
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 05/22/2023
Arrived to find unit still installed. Informed cx it was supposed to be removed but she said someone had come out and removed kickplate. Informed cx whole unit had to be removed from cabinet and contacted cx daughter and informed her as well. Cx will need to have unit removed before parts can be replaced; saved tckt
We serviced a
KITCHENAID HOOD
Model KVWB406DSS4
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/22/2023
replaced right side clip now staying in place
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockville, MD 20852
Julian H.
Job Details: 05/22/2023
replaced part & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Suffolk, VA 23435
Zachery R.
Job Details: 05/22/2023
"replaced hinge, tested, unit working as designed."
We serviced a
KITCHENAID DBL WALL OVEN
Model KODT100ESS04
Near Potomac, MD 20854
Julian H.
Job Details: 05/22/2023
CX complaint about unit being smokey on top Ran a 500*F bake cycle on upper oven couldnt reproduce any odors oven preheat & worked fine no error codes stored on system CX PIF FOR SVC CALL THRU APP
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Poquoson, VA 23662
Lucas R.
Job Details: 05/22/2023
"replaced interlock and fuse, tested, reinstalled, tested again, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Gettysburg, PA 17325
Drew B.
Job Details: 05/22/2023
replaced vent same results.. the frame doesnt appear bent @ all and i called TL about issue being mulitple same part replaced.. Techline said no issue with unit after 4th total vent replacmeent wanted cx to contact wp or contractor about install?? no further parts replaced per TL recommendations robert
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntingtown, MD 20639
Shawn D.
Job Details: 05/22/2023
"cx complaint issues returned water in dispenser and clothes not draining. inspected unit and dispenser has some water in it but per manual this is normal. checked unit for error codes and has f0e5, service cycle completed and sounds good. checked under unit to find gearcase is leaking oil is slung all under unit causing the off balance code cx said it did use to work good. ordering gearase slider and rotor. washplate came off but was stuck and might be a pain on return so ordering tha also incase for return 2 count job on return for gearcase; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate incase)"