Service History 355 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/25/2023

cust not aware of new 2 step start procedure for unit. had same model previously. discussed options on starting cycle. was not given quick start guide with unit.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Harrisonburg, VA 22802

Eric F.

Job Details: 07/25/2023

"Spoke with RTM. Units are sold after 20 days, unit is no longer in store."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/25/2023

Replaced valve and filter. Unit working properly but cx now has no water pressure from wall to test valve and filterhead. Advised cx to seek professional plumber to fix his plumbing

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chambersburg, PA 17202

Andrew S.

Job Details: 07/25/2023

Per previous tech I was able to access and replace the control and when I accessed the fan I found that the unit has an ice ball built up in the top RH corner of the FC evap at cap tube. I callled JL and informed him of what I found. I replaced the evap fan and then did and amp draw and found that the unit is drawing 2.29 amps when compressor is at max speed and 1.11 amps at min. I am ordering the sealed system repair with both evaps and compressor/drier. Per JL returning tech check for leaks at evaps before replacing parts.; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Filter Drier) and 3 W11506635 (Process Stubs)s

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 07/25/2023

cx complaint dishwasher rack issues clips come off and erd spray arms keeps coming off said his whirlpool stuff worked better. inspected unit found clips on middle rack are falling out and into heater some clips melted upper spray arm wiont lock in. replaced 3rd spray arm and retainer and now locks in good. found unit needs clips for middle rack so ordering parts; ordrng 1 W10875054 (middle rack part) and 1 W10919676 (middle rack guard) and 4 WPW10082853 (clips)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Upper Marlboro, MD 20772

Alexander D.

Job Details: 07/25/2023

"cx complaint unit making loud buzzing noise. inspected unit and verified complaint. unit in defrost upon arrival. left doors open until compressor started running and heard noise. noise is coming from vibration in back of unit. relocated some foam sleeves in between pipes that may be vibrating and under condensor. tested unit, no noise at this time. unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED9470WW1

Near Arlington, VA 22206

Leon

Job Details: 07/25/2023

cx complaint was water was leaking into dryer confirmed issue seen that the steam valve was stuck checked online the valve was NLA removed water line from dryer tested water no leakes everything is working and cx is ok with out using steam cycles

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Norfolk, VA 23505

Zachery R.

Job Details: 07/25/2023

"cx complaint no heat. checked unit, come to find defective terminal block and wires. ordering parts needed to complete repair.; ordrng 1 279318 (terminal) and 1 279393 (screw)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/25/2023

Customer complaint f84 errors confirmed complaint found gasket unseeded receded gasket removed suds from basin and unit now running properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, VA 20148

Simon

Job Details: 07/25/2023

"CX complaints refrogrator leaks whhile ice maker is on.inspected unit inlet vale ,test diag mode 57 and 45 checks condesation tray no cracked call tech line to adress the issues.SZ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Glen Allen, VA 23060

Chris B.

Job Details: 07/25/2023

cxc omp iunit will not cool insp unit conf cx comp found comp locked up and very hot to touch unit will need comp sp w11634348 S71162 unit will need compressor called jp for sealed system parts please add cx to cancelation list; ordrng 1 W11574734 (comp kit) and 1 W11506635 (tube)

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/25/2023

Cx complaint of unit not operating. Found inline power to washer control unplugged. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Richmond, VA 23233

Chris B.

Job Details: 07/25/2023

cx comp unit will not cool inp unit conf cx comp found fc fan not running unit will need fc fan W11452196 ....115.65 fan 120 sc 15 ship 110 labor 6.94 tax total collected 367.59 cc cx paid in full; ordrng 1 W11452196 (fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Middletown, DE 19709

Taylor F.

Job Details: 07/25/2023

"Cx complaint is unit not cooling properly, freezing in the RC. Tested inspected and could not verify complaint. Found the temps to be working as designed. Found items in the unit blocking airflow. Informed cx proper use and care and why things are freezing. Cx is going to try these things and if she is still experiencing freezing, cx is going to adjust temp down 1 degree and wait 24hrs. Unit is working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23235

Joseph D.

Job Details: 07/25/2023

Unit with crack in icemold and crack in ice him from. Ice build up. Ordering both; ordrng 1 W11546935 (Icemaker) and 1 WPW10558423 (Ice bin)

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW1

Near Williamsburg, VA 23185

Orbie

Job Details: 07/25/2023

replaced thermal fuse and element. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Bon Air, VA 23235

Joseph D.

Job Details: 07/25/2023

Customer complaint no ice confirmed complaint found dual valve not working properly and leaking filter head ordering both; ordrng 1 WPW10341320 (Valve) and 1 WPW10394053 (Filterhead)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Columbia, MD 21044

Marc M.

Job Details: 07/25/2023

explained OOW and cx cancelled call at door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Richmond, VA 23233

Chris B.

Job Details: 07/25/2023

cxc comp unit will not make ice in rc insp unit found ice box fan running found temps are good in fc and rc found when in test 59 im will not move and is not go to home pos found im stuck half way threw cycle unit will need rc im W11658802; ordrng 1 W11658802 (IM)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mineral, VA 23117

Kyle A.

Job Details: 07/25/2023

Replaced all controls per previous tech. Also adjusted hinges as door was letting gnats in. Also clear water from auger motor comparment that was leaking into drawer. Found all fans working. If we return we need to call techline.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608EBS01

Near Mechanicsville, MD 20659

Shane B.

Job Details: 07/25/2023

"installed ordered part and restored power. all lights came on, display is working. evap and condensor fan are running as is compressor. unit is cooling. cx now pointed out a crack in the FC door. crack is under ice bin. unit will need another FC door to correct that issue. cx will call when door is delivered.; ordrng 1 W10800793 (dor-fip us)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Huntingtown, MD 20639

Shawn D.

Job Details: 07/25/2023

cx complaint isue returned said clothes were left wet and had to run drain and spin but has ran 8 cycles since and had no issues said he almost canceled appointment. inspected unit and had no codes service cycle sounds good spins great. ran manual fast spin and spins great. checked under unit and is nice and clean. went over loading with cx again and ifomred him off balamce loads have to be causing this and he said hes gonna try to keep loading it better. unit is good to go

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Gettysburg, PA 17325

Sal R.

Job Details: 07/25/2023

"Per the previouse tech, I was able to access and replace the thermal fuse. I tehn tested unit and unit test good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, VA 23320

Branden R.

Job Details: 07/25/2023

"came out to replace all parts on unit , disassmelbed and replaced all parts on unit , tested and unit is now running as designed ."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Gettysburg, PA 17325

Sal R.

Job Details: 07/25/2023

"CX complaint is that the unti just spins the washplate . I found no errors in diag. I dis run test 2 and found the washplate to be maki g woosh sound and not spinning freely of the basket. I was able to remove the 7/16 bolt , but unable to remove the wash plate. Unit will need 1 tub job. I am order all parts needed. I have informed CX that the basket and tub assm will direct ship to the home. CX will open packages and inspect parts before calling to set a return date. Return will need to be 2 call counted due the time it takes to complete a tub job.; ordrng 1 W10849477 (tub ring) and 1 W10752187 (bolt) and 1 W10902814 (washplate) and 6 WP8533953 (screw)s and 1 W10752719 (basket) and 1 W11219115 (outer tube) and 1 WPW10215093 (filter cover) and 1 W11454734 (gearcase) and 1 W10913953 (shifter) and 1 W10721967 (splutch) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"

We serviced a

AMANA REFRIGERATOR

Model ASi2575GRS08

Near Biglerville, PA 17307

Andrew S.

Job Details: 07/25/2023

Per previous tech I wa able to access and replace the control and heater/harness. I then tested the unit and found that it is now functioning as intended. job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 07/25/2023

Cx complaint unit is not working properly inspected unit found cx had unit set to 34 degrees in refrigerator section found this froze the water tank thawed and set temperature back to recommended settings. Adjusted the mullion not meeting up with top unit now functions Normally

We serviced a

WHIRLPOOL UNKNOWN

Model WRT1L1TZYB01

Near Hallam, PA 17406

Drew B.

Job Details: 07/25/2023

"cx comp,aintt hat unit is leaking in side the rc section found fc drain clogged un clogged and now checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Richmond, VA 23235

Joseph D.

Job Details: 07/25/2023

Replace sliders and unit now ceiling properly no other issues detected unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Elizabethtown, PA 17022

Fred G.

Job Details: 07/25/2023

I was able to access unit and replace the heater as per preivous visit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Richmond, VA 23226

Chris B.

Job Details: 07/25/2023

replaced rc door gasket seated with heat gun and installed name plate unit sealed and working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ashburn, VA 20147

Simon

Job Details: 07/25/2023

"CX complaints ice maker not working .inspected unit diad mode test 15 and 36 ,45,56 found error code E5 test 57.found ice maker fan and emmiter not functioning properly.ordered emitter board , reciever board and ice maker fan.SZ; ordrng 1 W10870822 (emitter control board) and 1 W10898445 (reciever control board) and 1 W10846539 (fan ice box)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Petersburg, VA 23803

John P.

Job Details: 07/25/2023

Installed control and water valve tested working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/25/2023

replaced parts defrosted evap w steamer optimized sensor to suction line

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Richmond, VA 23220

Chris B.

Job Details: 07/25/2023

cx comp unit will not power on insp unit cponf cx comp found no green light on control but 120v at control unit wioll need control and ui unit will need W11519742 control 148.58 and ui 45.79 collected 120 sc cash 331.03 to be collected if cx wants unit repaired

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYBL02

Near Alexandria, VA 22310

Christian C.

Job Details: 07/25/2023

Cx complaint IM is not working. Inspected unit found IM not secure. One of the screw holes for IM is stripped. Called techline. SR#7736942648 Advised to use a different screw for the stripped one. Replaced 1/4in screw with a 5/16in screw. IM now secure.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Richmond, VA 23236

Joseph D.

Job Details: 07/25/2023

Replace TCO terminal block and associated wiring unit now heating properly another other issues detected working as designed

We serviced a

KITCHENAID RANGE

Model KFEG500EWH6

Near New Market, MD 21774

Brian R.

Job Details: 07/25/2023

cx complaint is units temps are way out of range and wont heat to higher temps or hold temps. she started unit to 450 when i was on the way to tests ranges. she has round temp guage in unit. put my didgital in unit as well to match or see temps of all three then check control. after pre heat unit set to 450 and i read 469 her guage was 455 control read 469. she said long bakes and so on unit wont hold or bake like it should and so on. i see all the notes and so on. replaced control and sensor and tested unit again. ranges were closer together. cx will try to bake a few times and see how unit does. job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRW00

Near Richmond, VA 23236

Joseph D.

Job Details: 07/25/2023

Unit with chattering valve does not appear to be filter assembly ordering valve; ordrng 1 WPW10312696 (Water valve)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 07/25/2023

"replaced all parts ,was unable to tested unit as other work was beening done in the same room,advise cx if they have any problems to call back"

We serviced a

MAYTAG OVEN

Model MER6600FZ2

Near Petersburg, VA 23803

John P.

Job Details: 07/25/2023

Upon arrival explained service call and labor CX declined service at this time

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Frederick, MD 21702

Ricky E.

Job Details: 07/25/2023

"customer stated that the upper adjusters were faulty.. verified issue and replaced parts, unit ks ok.."

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AH1

Near Sykesville, MD 21784

Justin S.

Job Details: 07/25/2023

replaced the switch and tested. the unit is now heating good and will cycle off and on the switch. the unit is now good

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Monkton, MD 21111

Neil H.

Job Details: 07/25/2023

f9e1found item in the pump removed and unit draining properly now $120 collected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Baltimore, MD 21215

Shane M.

Job Details: 07/25/2023

cx complaint the unit leaking into rc. took fz evap cover off & discovered proper cooling pattern with no signs of blockage or ice built up. verified drainhole was cleared. cx paid svc by card.

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ00

Near Davidsonville, MD 21035

Alexander D.

Job Details: 07/25/2023

"cx within 30days of previous visit. cx complaint unit not powering on. inspected unit and verified complaint. unplugged unit from drain pump and plugged it into wall and it powered on. plugged unit back into drain pump and it stopped powering on again. replaced drain pump, tested unit, no leaks. unit is now working properly. quoted 391.89, paid in full with c/c."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Annandale, VA 22003

Christian C.

Job Details: 07/25/2023

Installed lower harness. Ran through diag cycle no issues. Calibrated unit. Ran through diag cycle again no issues.

We serviced a

WHIRLPOOL WASHER

Model mvw7232hw1

Near Monrovia, MD 21770

Brian R.

Job Details: 07/25/2023

cx complaint is unit wont fill like it should and never enough water and did a cleaning cycle and unit maybe filled a 1/4 of the way. tested and checked unit. found F0E3 and thats it. ran dlms and calibration test. went over unit with them and will order parts needed and office will schedule.; ordrng 1 W11624943 (Control) and 1 W11614515 (Water Valve)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Wilmington, DE 19805

Taylor F.

Job Details: 07/25/2023

"Cx complaint is f2e1 error code. Tested inspected and verified complaint. Found the control to be displaying f2e1. Cx had reset power in the past and it has not resolved issue. It will work for awhile and then pop up again. Verifed all connections are tight. Ordering control, cannot rescheudle at this time.; ordrng 1 W11620481 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Newport News, VA 23608

Justin W.

Job Details: 07/25/2023

cx complaint unit leaking from freezer checked unit to find condensation building on top of unit on fc side. called techline spoke to Chris sr 7736477836 unit submitted for review to replace; ordrng 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/25/2023

Cx complaint is unit not filling with water. Tested inspected and verifed complaint. Found the cold and hot water to be mostly closed at the wall. Unit had f8e1 error code. Corrected issue and unit is now working as designed. Job is compelte. Cleared error codes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/25/2023

Thermistor and damper replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/25/2023

"Cx complaint is unit not cooling. On arrival found room temp in both sections. Compressor not coming on. Found compressor drawing 20amps and then clicking off. Ordering compressor, called parts specalist and rescheduled for 7/31/23. 2CT SEALED SYSTEM; ordrng 1 W11574734 (compressor) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Vienna, VA 22180

Jason A.

Job Details: 07/25/2023

CX complaint FRIDGE no cool. Warm temps happened gradually. Replaced compressor & install coupler & UV drier. Checked for leaks and vac. Filled with 5.0 OZ R134a. Unit is beginning to cool. Due to temps getting warm previously likely a slow leak.3CountSealSyst to perform nitrogen test. Schedule in 3Weeks to check for UV dye > JJ; ordrng 4 W10913906 (couplers)s and 1 3CountSealSyst (3CountSealSyst+Nitrogentest) and 1 W11256565 (Evap)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Newark, DE 19713

Taylor F.

Job Details: 07/25/2023

Cx complaint is unit not locking the lid. Tested inspected and verifed complaint. Found the strike to be defective. Replaced strike from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22603

Ezra M.

Job Details: 07/25/2023

"replaced belt and motor, tested, sounds normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, VA 22042

Lloyd B.

Job Details: 07/25/2023

"Cx complained her garage fridge, has frost. Inspected the unit and found gaps on the left side of the fc door gasket. Applied heat to the gasket and it softened to the cabinet and there are no longer gaps. Also explained and showed in the manual that the unit is made for indoor use only. Job complete"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB03

Near ,

Justin W.

Job Details: 07/25/2023

cx complaint no cool. checked unit to find control not sending power to compressor and condenser fan. ordering control. possible sealed system issue unable to verify fautl until compressor runs.; ordrng 1 W11580521 (control)

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 07/25/2023

Cx complained the lid did not close correctly. Installed new hinges and tested and it now opens and closes as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, DC 20016

Sherwood

Job Details: 07/25/2023

only have 1 suspension spoke to cx at the door. explain we will have to reschedule.; ordrng 3 w11316766s

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Pikesville, MD 21208

Shane M.

Job Details: 07/25/2023

cx complaint the unit isnt washing proper. found cam & shifter locked up. gave a quuote for the repairs $384.32 cx wass gonna pay the bill but card declined. W10721967 W11212745

We serviced a

KITCHENAID DOWNDRAFT

Model KXD4636YSS7

Near Davidsonville, MD 21035

Alexander D.

Job Details: 07/25/2023

cx complaint has to hold switch the whole time it moves up and down. inspected unit and verified complaint. made sure cx is pressing switch correctly and he is holding switch long enough. not energizing motor when you let go of switch. issue should be in switch. also noticed that hood fan control switch doesnt work on all settings sometimes but if you slide it all the way up and back down then the setting will work. ordering start switch and hood control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11230930 (switch) and 1 W11088943 (hood control)

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20009

Sherwood

Job Details: 07/25/2023

cx complaint door will not lock. arrived and found door lock defective and door will not lock calledc TL just for conformation. file7736936790 ordering door lock.; ordrng 1 W10658184 (door lock)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Annapolis, MD 21401

Alexander D.

Job Details: 07/25/2023

"cx complaint unit ran for 10min then gave 3beeps and shut down with unit full of suds. cx said house is newly built and provided certificate of occupancy for move in date. advised cx im not sure if thats a valid pop and called office. checked errors while on hold and have f9e1 error stored. noticed drain hose was routed improperly but doesnt look like its kinked. while office was looking up info cx was talking to someone to get a receipt and told them im checking with office. i said yes im checking with office, he said to whoever hes talking to that its good. i corrected him saying im still checking and he told me to leave."

We serviced a

MAYTAG DRYER

Model MEDB955FW0

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/25/2023

not spinning or heating. thermal fuse failed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Harrisburg, PA 17111

Fred G.

Job Details: 07/25/2023

"I was able to access unit and replace the sump, cover, retainers as per previous tech. I found control was not needed. checked unit for leaks and found unit now checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chester, VA 23831

John P.

Job Details: 07/25/2023

Removed ice from evaporator replaced fan assembly tested currently working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM1

Near Dillsburg, PA 17019

Andrew S.

Job Details: 07/25/2023

Cx complaint is that the upper rack will not slide out. Upon arrival I found that the rack wheels had slid out of the tracks on both sides. I was able to get the rack back in place. The unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Pikesville, MD

Shane M.

Job Details: 07/25/2023

cx complaint the unit isnt making ice & is leaking. found fill tube not in correct place. fix this issue. water entering icemaker. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Dillsburg, PA 17019

Andrew S.

Job Details: 07/25/2023

Cx complaint is that the unit was sparking and tripped the breaker. Upon arrival I inspected the terminal block and found no issues. I then inspected the control board and found no issues. I then removed the kick plate and found that the element has warped and allowed the element to short out on the housing. I called safety and informed them of my findings. I quoted the cx for the cost of the repair. Cx is speaking with spouse and deciding at a later time.; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB1

Near Lochearn, MD 21207

Shane M.

Job Details: 07/25/2023

cx complaintt he unit isnt turning on. 120v to unit. found some buttons activating on panel but nothng turns on. panel peeling as well. left panel w cx. ordering UI board & control board.; ordrng 1 W11632709 (ui control) and 1 W11632725 (control board)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Culpeper, VA 22701

Danny R.

Job Details: 07/25/2023

i ofund ui thinks clean wash cycyle is activated and also keeps telling cx to clean washer installed new ui checksok

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 07/25/2023

Cx complaint unit is not working properly inspected unit found wiring to the drain pump had separated and broke free of pump connection reseated and tightened. Tested unit now drains proper however unit is stuck in a drain removed pressure tube and cleared this is clear of debris ordering new control board ; ordrng 1 MVW6200KW2 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Lothian, MD 20711

Shane B.

Job Details: 07/25/2023

"cx complaint is the ice having a bad taste and smell and the water dispensor being very slow. confirmed complaint. even with filter removed the water flow is very slow. pulled unit out and looked for shut off valve but its not behind the unit. line goes into the floor and i cant find shut off downstairs or under sink. I inspected unit and found mineral build up and discoloration in filter head and water lines. quoted cx for new resoviour, valve, filter head and lines. cx is going to change filter in house and call a plumber before deciding to go through with repair. cx paid 120 for service call by check.; ordrng 1 W11168758 (reservoir) and 1 WPW10341329 (water valve assy) and 1 W11194438 (housing) and 1 WPW10476833 (tube-water) and 1 W10815476 (tube-water)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Belvidere, NC 27919

Austin D.

Job Details: 07/25/2023

cx denied service when i advised them of serice call and that the unit is oow. they were under impression unit parts were still covered. advised them it is onlt the basket and motor for 10 years and they denied service at this time.

We serviced a

MAYTAG DRYER

Model MGD8630HW3

Near Gaithersburg, MD 20882

Brian R.

Job Details: 07/25/2023

replaced parts ordered asnd cleaned out unit some as unit was packed with lint. tested unit and unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Williamsburg, VA 23185

Orbie

Job Details: 07/25/2023

cx complaint water sitting inside drum after use. cx spun drum and can audibly hear water sloshing inside. checked unit found F5E2. ran unit through test mode. unit draining as designed. advised by MR that liquid noise during spinning was balancing liquid on inside of drum. cx paid $120 diag. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hampton, VA 23664

Lucas R.

Job Details: 07/25/2023

"cx complaint upper fc drawer not opening, checked unit found icemaker leaning to thr right causing bail arm to get stuck in bucket, added shim to bottom left of icemaker between liner, tested, unit working as designed. unit is making ice."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Ocean City, MD 21842

Michael E.

Job Details: 07/25/2023

Replaced door panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Berryville, VA 22611

Ezra M.

Job Details: 07/25/2023

"not cooling or closing due to ice buildup from drain tube frozen over due to defrost element ot of place. steamed out all ice, verified drain clear, reset defrost element to proper position."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ocean City, MD 21842

Michael E.

Job Details: 07/25/2023

Replaced FC and RC doors as well as nameplate as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/25/2023

CX complaint about seals ripping inspected & found that seals are tear alongside causing magnet to come off replaced with preids & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Princess Anne, MD 21853

Michael E.

Job Details: 07/25/2023

Helped FR

We serviced a

MAYTAG WASHER

Model MHW8630HW

Near Gaithersburg, MD 20882

Brian R.

Job Details: 07/25/2023

replaced parts ordered and tested unit. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Princess Anne, MD 21853

Frederick R.

Job Details: 07/25/2023

Replaced freezer door per prior techs diagosis. After replacement we tested water flow and no leaks but dispenser flow is slow. We traced back to reverse osmosis filter system. CX had issue with food freezing in RC so we set shelves and bins according to whirlpool guidelines and explained use & care. Unit is working as designed. Job is complete

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 07/25/2023

"CX Concern the unit not cooling properly, not making ice.. found e1 error for IM... found the fc evap frozen over, no fan operation .. unit needs fanw/ harness , control and heater ..; ordrng 1 W11249952 (fan w/ harness) and 1 WPW10675033 (control) and 1 WP12729128 (heater)"

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS20

Near Culpeper, VA 22701

Danny R.

Job Details: 07/25/2023

found under side crushed and bent and air flow area callled tech line this is nonrepaible got sr number sr 7736935420 teck line said to try and replace outeer panels first per tech line this will take 2 men and unit will need to be sit on its side to put pieced on the under side of oven 2 men 2 call count; ordrng 1 W11598115 (base bottom of unit) and 1 W11244446 (vent bottom) and 1 W11134657 (back vent) and 1 W11223327 (back vent) and 1 looklook2men (look look 2 men) and 1 looklook2callcount (look look 2 call count)

We serviced a

WHIRLPOOL WASHER

Model LTE6234DQ2

Near Harrisburg, PA 17109

Fred G.

Job Details: 07/25/2023

I was able to assist CH in repairing the unit. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Williamsburg, VA 23185

Orbie

Job Details: 07/25/2023

"cx complaint unit not making ice. test 56 E0, Test 57 01 completed harvest. test 45 unit filled. 48F RC. 7*FC. test 3 both fans running. stealth UI very hard to read. called SS tech and was advised to order control, evap fan and harness.; ordrng 1 WPW10277799 (harness) and 1 W10633627 (motor-evap) and 1 W10861425 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBL00

Near York, PA 17403

Bernard M.

Job Details: 07/25/2023

"Cx complaint unit stopped making ice. Replaced icemaker which was originally ordered on 12/20/22. Ran test 57 it harvested, ran test 45 it filled. Cx paid $120 service. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Washington, DC 20011

Sherwood

Job Details: 07/25/2023

cx complaint IM not working. arrived installed part did IM test. IM rotated and called for water. repair complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Hampton, VA 23669

Lucas R.

Job Details: 07/25/2023

"cx complaint uni tnot draining, checked unit found codes, f9e1, f8e1, f0e2, found debris in drain pump, and pressure dome clogged, removed debris and cleared dome, tested, found small leak from bellow.; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Rockville, MD 20853

Julian H.

Job Details: 07/25/2023

CX complaint about unit making slow ice inspected temperatures found RC38* FC5 * found condensation on seal FC door not closing all the way remove door to look for possible defect on liner looked fine molded gasket to position with heat gun sealing properly MUST WAIT 48 HRS TO SEE ICE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FD9M04

Near Hampton, VA 23666

Lucas R.

Job Details: 07/25/2023

"cx complaint unit not cooling properly, checked unit found fc temp at 7, ff 43, found heavy moisture buildup, liner breaking down under fc door, called techline spoke with Kurt, liner not servicable, unit non repairable, referred cx to extended warranty co. for resolution sr7736936286"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Yorktown, VA 23693

Orbie

Job Details: 07/25/2023

helped jw

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Takoma Park, MD 20912

Brian F.

Job Details: 07/25/2023

"Cx states ice not dispensing, no sure if making ice. Tested and confirmed auger motor buzzing but not spinning, solenoid not actuating. Water in tray, ice in bin at time of visit. Found solenoid and auger motor frosted stuck, both worked after thawing, locked up again after a few minutes in FC, ordering solenoid and auger motor. Cleared pet hair from condenser coils, leveled unit, lowered temps for both compartments by one bar. Advised cx to keep back wall clear in both compartments.; ordrng 1 W11671282 (auger motor) and 1 WP2152713 (solenoid)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Stafford, VA 22556

Robert W.

Job Details: 07/25/2023

Replaced rollers and idler unit tested and is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW9550WL10

Near Potomac, MD 20854

Roberto I.

Job Details: 07/25/2023

"Cx complaint washer very loud during spin cycle. Ran drain and spin cycle, confirmed very loud bearing. Quoted repair $1,748.06 with $350 labor and $90 2nd tech, for rear tub W10772619 and basket WPW10283352 replacement (shipping $360). **2 TECH** (stacked unit). Cx declined. Collected $120 with check # 7545; ordrng 1 W10772619 (rear tub) and 1 WPW10283352 (basket) and 1 2nd tech"

We serviced a

MAYTAG WASHER

Model MHWC7500YW0

Near McLean, VA 22102

Jason A.

Job Details: 07/25/2023

CX complaint WASHER doesnt drain. A10 error code = long drain. Found standing water. Cleared ECO ball clog & ran test wash 4X. Good drain. Motor seems ok but unable to check further stacked WD. NO LEAKS. Start NORMAL cycle with a small load & allow water to soak fabrics. Change to Drain&Spin to test motor & drains. good fast spin > JJ CX paid $180 7/25/23. If CX calls back for motor. charge $140 labor; ordrng 1 WPW10192987 (Main wash motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pasadena, MD 21122

Dustin F.

Job Details: 07/25/2023

"CX complaint: left crisper drawer gets stuck open sometimesInspected unit, confirmed CX complaint. found inside rail on center adjuster warped and has alot of play. when you close the door it gets stuck and pushes right side of door out. Also found Crisper Ui board unresponsive. checked voltage and confirmed 13 vc going to board. Ordering new center adjuster,grey cover, and ui board.; ordrng 1 W11294548 (center adapter) and 1 W10830861 (grey cover) and 1 WPW10769076 (ui board)"

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