We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Woodbridge, VA 22191
Demonte S.
Job Details:
07/26/2023
"Installed the Stator, Slider, Clutch & Gearcase. Tested the unit. No leaks. Unit is working as Designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Locust Grove, VA 22508
Robert W.
Job Details:
07/26/2023
Arr at CX and no answer called office and office stated the CX was on vaction. cancelppt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21212
Shane M.
Job Details:
07/26/2023
defrosted unit. installed parts.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
07/26/2023
Arr at Cx and they answered door and stated they had cancelled appt weeks ago. Cancel appt
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE00
Near Alexandria, VA 22314
Davonte
Job Details:
07/26/2023
cx complained that unit wasnt cooling in the fc or rc . confirmedm cx complaint. rc side reading 58 and fc side reading 72 degrees. ran service test both rc and fc ran as should. checked evap there was no frost patteren. checked thermistor read ol. unit need thermistors cx paid in full; ordrng 1 W11661567 (thermistor harnest) and 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Bealeton, VA 22712
Robert W.
Job Details:
07/26/2023
"CX Complaint is the unit isnt washing very well. Inspected unit and found the middle arm has failed and is not spinning, Ordering middle arm manifold; ordrng 1 WPW10340542 (Manifold) and 1 WPW10498900 (Middle arm)"
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near Alexandria, VA 22314
Davonte
Job Details:
07/26/2023
"cx complained unit burner flame was to high. confirmed cx complaint. flame was coming from under the burner head. after further inspection could see the bottom of the burner head had rusted out causing gas to come from underneath. also cooktop had rust. unit needs new burner head and cooktop. cx paid for service call, will be calling the office within 30 days if she wantds repair done"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near York, PA 17408
Bernard M.
Job Details:
07/26/2023
"Replaced control, restored power and found the bulb had been burnt out. Also found the top grill vent no longer clips into place. The bottom clip had fragmented and doesn't secure to the unit. Ordering vent and bulb, once parts are available contact cx to reschedule; ordrng 1 8206232A (bulb) and 1 W10701697 (vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20148
Simon
Job Details:
07/26/2023
"CX complaints dish washer not draining inspected unit dish washer not responding .replaced drain pump ,control,userinterface ,console ,bezel and vent unit tested no leak unit works as designed.SZ"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Midlothian, VA 23112
Joseph D.
Job Details:
07/26/2023
Customer complaint no ice confirmed complaint found emitter and receiver boards failing reporting full ice bin must replace; ordrng 1 W10898445 (Emitter) and 1 W10870822 (Receiver)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20148
Simon
Job Details:
07/26/2023
CX complaints dryer no power .inspected unit wire cord and terminal wire burned .replaced terminal block and wire connectors .replaced control and console run unit quick dry mode 15 min .unit good to go SZ
We serviced a
KITCHENAID HOOD
Model KVWC958KSS
Near Stafford, VA 22556
Robert W.
Job Details:
07/26/2023
"CX Complaint is the hood isnt working. Inspected unit and found hood is getting good power control not powering on anytjhing, Ordering Control; ordrng 1 W11516463 (Coontrol)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Frederick, MD 21701
Ken M.
Job Details:
07/26/2023
"Customer complaint is that the unit is not drying properly. Checked for stored error codes and found none. Ran test cycle and the cycle ran properly. Found that the customer had not filled the rinse aid port for quite a while, but the port is full. Unit is not dispensing rinse aid properly. Ordering dispenser.; ordrng 1 W11412300 (dispenser)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Lothian, MD 20711
Shane B.
Job Details:
07/26/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Falls Church, VA 22044
Demonte S.
Job Details:
07/26/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Ran Service Diagnostics on the unit. Ran Service Test 4 on the unit. Checked the Pressures to the unit. Refrigerator Section pressures are 0 - -5 on the low side and 105 Psi on the high side. Freezer Section pressures are -5 - -10 on the low side and 105 Psi. Called Whirlpool Techline Ref # 7736949461. Per Whirlpool Techline. They want us to fill the unit with Nitrogen. After filling the unit with Nitrogen. Please report all findings to Whirlpool Techline. ; ordrng 1 Nitrogen (Nitrogen) and 1 Looklook (Look look)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Stafford, VA 22554
Tanner B.
Job Details:
07/26/2023
"Installed new lr element , tested unit. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Falls Church, VA 22042
Demonte S.
Job Details:
07/26/2023
Inspected the unit. Found that the cx is saying that the Microwave isn't Heating. Verified the unit isn't Heating with a wet paper towel. I then checked power to the unit. I'm getting 123.3 volts. Checked the 4903 relay to the Control Board. I'm getting 123.3 volts while the Door is open. Checked again while the Door is closed. I'm getting 124.1 volts while the Door is closed. Unit will need the Control Board & Diode. ; ordrng 1 W11342846 (Whirlpool Microwave Control Board) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Mathews, VA 23109
Justin W.
Job Details:
07/26/2023
cx complaint no cool. confirmed complaint. found compressor bad. ordering parts needed for repair; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near York, PA 17403
Bernard M.
Job Details:
07/26/2023
"When arrived, found a 1/4 gap between the inner plastic liner and outer metal liner at the bottom right corner above hinge. Air is entering in creating condensation throughout unit. Contacted TL to report findings and they're submitting for review for non-repairable. Infromed cx to allow 2-3 days to hear back from WP about replacement unit.SR#7736946172"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cobbs Creek, VA 23035
Justin W.
Job Details:
07/26/2023
cx complaint of noise. checked unit to find no error codes. checked to find beginning to leak onto shield. unable to see oil until shield is removed. ordering gearcase to complete repair will us splutch on return visit.; ordrng 1 W11449840 (gearcase) and 1 look (look) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 W10752187 (screw)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Virginia Beach, VA 23456
Branden R.
Job Details:
07/26/2023
"cx complaint unit not sparking , checked unit and found cooktop warped on top right causing grate to sit sideways and cause pots to slide if not careful . also found RR electrode not sparking . disassembled unit and found unit will need new electrode for repair . also ordering top to resolve issue with top being warped/deformed . ordering all parts for repair .; ordrng 1 W11476218 (top) and 1 W10862324 (Electrode RR) and 1 WPW10475147 (spark Module)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Washington, DC 20017
Brian F.
Job Details:
07/26/2023
"Spoke with cx at front door, cx states someone came to look at washer yesterday, declined service call."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GM0
Near Centreville, VA 20120
Ezra M.
Job Details:
07/26/2023
cust stated did not need appt for dishwasher.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Williamsburg, VA 23185
Carl A.
Job Details:
07/26/2023
"cx complaint of unit displaying the F9E1 error code,confrimed ode,checked unit to find drain hose not installed coeecrtly causeing it to be kinked ,reseated the drain hose on unit tested works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Shiloh, PA 17408
Bernard M.
Job Details:
07/26/2023
"Cx complaint of damage to cooktop and left side panel. Inspected and found the left side of the cooktop and side panel were dented from the ratchet straps when delivered. Replaced cooktop and panel using pre-id parts, unit functions as designed. Repair covered under 30 days cosmetic damage."
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Newport News, VA 23602
Carl A.
Job Details:
07/26/2023
"cx compliant of unit making noise,checked unit to find not erro codes at thsi time,tested unit to find paly in agatior and checked under unit to find unit leaking oil as well ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Clutch) and 1 W10915701 (Motor Rotor) and 1 Look/Look"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Lancaster, PA 17603
Justin L.
Job Details:
07/26/2023
duplicate ticket no second unit please close
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Ricardo S.
Job Details:
07/26/2023
so i apply the touch paint but the customer does not like the finish .. the customer will call the manufacturer to see what they gonna do
We serviced a
KITCHENAID OVEN
Model KSGG700ESS6
Near East Petersburg, PA 17520
Sal R.
Job Details:
07/26/2023
Complaint was that the outer door glass was cracked . I foun d the unit tobe in a vacant new build home. I also found that the outer door glass was shattered. I was able to add 8 weeks to the Actural goods date to cover the unit under 1st 30 days of ownership. I accessed and replace the outer door/ glass .
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near McLean, VA 22101
Jason A.
Job Details:
07/26/2023
CX complaint DW leaks. Verified complaint. Test wash F9E1 diverter error. Water leaks from diverter as soon as wash motor starts. Wood floor is warped. Video saved. See SDpics. Replaced wash motor. Ran test wash. NO LEAKS. Rails are not falling apart. Left original part with CX - they will call KA for damage claim. > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near East Petersburg, PA 17520
Sal R.
Job Details:
07/26/2023
"appon arrivel I found the unti plugged in and freezing . Per the previouse tech, I unplugged the unit accessed and replace the control board. I then plugged unit back in and unit powered on. At CX request I umplugged unit again so he can clean and relocate unit. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDT02
Near Dover, PA 17315
Fred G.
Job Details:
07/26/2023
"arrived and found unit did have a full frost pattern. unit was empty with no food. i took a amp draw and found .82amps from compressor. I called TL (SR7736944252) TL said unit is either low on freon or the thermistor was fualty. I could not take a temp due to doors being opened of no product in unit. I replaced compressor, filter dryer and pulled unit into a 30 in vacuum and found it to hold for 20 mins. I then charged system with 3.7oz of R134A. I found unit began to build a frost pattern. advised cx to wait 24hrs for cooling. unit now checks good.; ordrng 3 W11506635 (PROCESS STUB (FG VS))s and 1 876765 (TUBE KIT (FG VS)), used 3 W11506635 (PROCESS STUB), and 1 876765 (TUBE KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Boyds, MD 20841
Julian H.
Job Details:
07/26/2023
replaced control tested & working
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Newport News, VA 23602
Carl A.
Job Details:
07/26/2023
cx cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Market, MD 21774
Ricardo S.
Job Details:
07/26/2023
"Cx complains that the ice maker takes long time to fill the ice bucket.. also the rc freezing food, inspected unit, Rc temp 35 degrees is too cold, the setting is at 38f.. Fc temp -3 degrees, the evaporator fan motomr not working properly, bad air flow.. order parts; ordrng 1 w11396715 (fan assy) and 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23602
Carl A.
Job Details:
07/26/2023
"cx complaint of unit making noise checkedu nit to find noise coming form condensor coil under the unit,ajusted coil and rasied unit on feet ,tested unit works as desiged"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Enola, PA 17025
Fred G.
Job Details:
07/26/2023
"cx complaint unit keeps tripping breaker. inspected unit and found L1-neutral=119.5v, L2-neutral=119.34v, L1-L2=239.5v. i found max amp draw was 21.5amps L2, L1 max amp draw was 25.3amps. unit is not drawing enough amps to trip breaker. advised cx to get an electrician. unit checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Haymarket, VA 20169
Ezra M.
Job Details:
07/26/2023
"installed vent assy, ran diag cycle. verified vent fan operating, no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Gettysburg, PA 17325
Andrew S.
Job Details:
07/26/2023
Per previous tech I was able to access and replace the air tower. Unit is now functioning as intended. Job complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Hampton, VA 23666
Carl A.
Job Details:
07/26/2023
"cx complaint of unit not making ice,took temp readings of 38 in fc ,8 in ff, checked to find that ice maker got stuck in harnvest mode,replaced ice maker tested unit works as deisgned"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Vienna, VA 22182
Jason A.
Job Details:
07/26/2023
CX complaint FRIDGE RC temps are 50s. FC temps are normal & unit is making ice. Found RC evap completely iced up. Tried defrost heater RC but no heat. Read thermistors test 01 to 05 & thermoistors in range. Reset breaker & cleared all ice. Cleared drain hole is blocked by a piece of styrofoam. Repeat test 90 & RC defrost working. Has 120 VAC & measures 106 OHMs. Test water drains good.Set defrost type 120 to 02 BASIC. Level unit & adjust so there is no doors contact with cabinet. All LEDs are working. Set temps to recommended & select max cool + ice. Refund for evap cover costs > JJ; ordrng 1 LOOK (LOOK - Refund evap cover price + tax)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Deltaville, VA 23043
Justin W.
Job Details:
07/26/2023
"cx complaint unit not functioning properly and ending early. checked unit to find no error codes. called techline spoke to Jonathon. sr7736901792 verified hoses installed correctly. drain hose seated properly, shocks good, leveled correctly, performed quick wash timer washed till 1 minute left showing then spun out clothes, advised cx to run bulky cycle when washing sheets etc. advised again that cycle times will vary due to software, advised that there is no time sequence for when unit should spin, stop etc. is all built into software, referred cx to customer service. unit working as designed. LR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Crozet, VA 22932
Kyle A.
Job Details:
07/26/2023
Cx complaint of condensation and of dispenser leaking. Installed check valve which stopped the leak. And remolded gasket leaking cold air. Unit is now as designed.
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Naxera, VA 23061
Justin W.
Job Details:
07/26/2023
replaced control on left side.tested both ovens heated 350 unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Palmyra, VA 22963
Kyle A.
Job Details:
07/26/2023
Cx complaint of unit ui not always being responsive. All connection are secure. Will need to return with the control and ui.; ordrng 1 W11548534 (Control) and 1 W11642015 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Newport News, VA 23601
Justin W.
Job Details:
07/26/2023
arrived to find jobs were mixed up and redispatched for unit I looked at on 7/25/23 confirmed with cx unit is waiting on heater to come in
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Palmyra, VA 22963
Kyle A.
Job Details:
07/26/2023
Found unit would not complete any cycle. Splutch would no completely engage. Slider and shifter reading ok. Will need to replace main control. Cx is going to contact whirlpool for coverage.; ordrng 1 W11419171 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23454
Branden R.
Job Details:
07/26/2023
"cx complaint not filling or takes too long to fill checked unit and found f2e2 error code stored to unit , cleared and tested all marjor componets . everything checked good on unit over then UI Disconnected code stored to unit . ordering main control along with UI for repair to unit . main control just in case; ordrng 1 W11419171 (control) and 1 W11478526 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/26/2023
Replaced seal and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Virginia Beach, VA 23451
Branden R.
Job Details:
07/26/2023
came out and disassembled unit . replaced all parts on unit and tested unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/26/2023
Cx complaint of unit not cooling and making a loud pop. Did confirm units compressor has seized. Will need to return to replace compressor.; ordrng 1 W11557425 (Compressor kit) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chesapeake, VA 23320
Branden R.
Job Details:
07/26/2023
came out to replace parts on unit and found unit will need left door gasket along with left hinge cover grey . ordering all parts for repair .; ordrng 1 w10688387 (gasket) and 1 W10879602 (grey hinge cover)
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
07/26/2023
cx complaint unit was not starting said the lights would flash and cycle could not work. inspected unit then checked for errors and had f5e1. cleared code and ran service cycle and unit ocked the door with no issues and cycle completed. unit could have a issue in the contorl or lock so ordering both for return both parts instock so rescheudled 8/2/23; ordrng 1 WPW10482836 (doorlock) and 1 W11502823 (control)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MW
Near Colonial Heights, VA 23834
John P.
Job Details:
07/26/2023
"Reset top to be secure, CX was in able to locate screw. checked unit with gas pressure gauge and is at 5 inwc, CX is on natural gas. Verified operation no issues found at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS08
Near Bethesda, MD 20816
Brian F.
Job Details:
07/26/2023
"Cx states IM not working, bottom of freezer covered in ice, water leaking from bottom. Tested IM, found faulty bin optics, parts NLA. Cleared ice from freezer, found drain tube blocked with debris, cleared drain tube, tested, water now draining properly."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Taylor F.
Job Details:
07/26/2023
Helped FR with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Frederick, MD 21702
Ken M.
Job Details:
07/26/2023
"Customer complaint is that the unit stopped mid cycle with an F9E1 error code, unit has water in the basket, door is locked. Canceled cycle and started to move the cabinet to inspect the pump. Pump kicked on, then off. Eventually got the pump to turn on and run long enough to finish draining and the door to unlock. Gave the customer the clothing that had been stuck in the drum. Unit needs a new lower harness, drain wire is breaking apart.; ordrng 1 W11568984 (lower harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MF12665XEM5
Near Annandale, VA 22003
Christian C.
Job Details:
07/26/2023
Cx complaint unit is leaking. Inspected unit found drain tube clogged. Old duck bill drain tube on unit. Installed new drain tube. No more clog and leak.
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Bethesda, MD 20817
Israel R.
Job Details:
07/26/2023
Customer complaint units right bake knob is not going back onto the control. I found the knobs are swapped. I reseated both knobs on the correct location. both knobs are staying on. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1345XTVB2
Near Annandale, VA 22003
Christian C.
Job Details:
07/26/2023
Installed sleeve and latch. Tested unit. Unit now runs without having to press on door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Virginia Beach, VA 23454
Branden R.
Job Details:
07/26/2023
"cx complaint filter wont stay in place , checked unit and found filter lid warped and deformed not allowing it to properly hook on filter base causeing filter when installed to fall down . unable to bend filter lid back to allowing it to be installed . ordering new lid for repair to unit to allow filter to be installed .; ordrng 1 WP67006331 (filter lid)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Herndon, VA 20171
Simon
Job Details:
07/26/2023
CX complaints washer smell rubber and squeaky noise inspected unit motor and belt in good condition splutch spring defective replaced the splutch run the unit quick wash mode no rubber smell and sqeaky noise found .SZ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Havre de Grace, MD 21078
Neil H.
Job Details:
07/26/2023
cx complaint unit not working found the drain hose running across the floor explained that the unit can't run that way soon as washer fills the water is running out of unit at the same time
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAM00
Near Rosedale, MD 21237
Justin S.
Job Details:
07/26/2023
replaced the compressor and the evaporator and tested. ran test 4 and the unit is frosting good. the unit is now cooling good. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fort Washington, MD 20744
Leon
Job Details:
07/26/2023
cx complaint was left side gasket wasnt sealing replaced the gaskets heated the gasket everything was sealing like it should
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Upper Marlboro, MD 20774
Leon
Job Details:
07/26/2023
cx complaint is unit isnt working confirmed issue seen unit work but cold water valve from the wall is stuck closed cx would have to get valve open and call us back if there is a issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, MD 20774
Leon
Job Details:
07/26/2023
installed parts then tested the unit for water and ice then checlked to make sure the IM paddle closed all the way everything was good after checks
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near McSherrystown, PA 17344
Drew B.
Job Details:
07/26/2023
"cx complaint that unit is not cleaning effiecntly and they are having cloudy dishes and silverware coming out they do use organic liquid detergent, and rinse hot water befire rhey did fill rinse aid up comnpletely and after one load it was gone and also have streaks on inside of the door.. may be the excessive rinse aid being driopped. and also an F9E1 dvierter stuck open. per tech sheet to replace control and check if diverter is hot and foudn no hot at motor. will need control and dispencer for rinse aid dispencing leak,..; ordrng 1 W11660282 (control) and 1 W11412300 (dispencer 10@trb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Hummelstown, PA 17036
Cody H.
Job Details:
07/26/2023
"CX complains unit will warm up during defrost to the point everything thaws out. Unit will then catch up after a few days and start cooling again, but then will go through defrost again. CX is within manufacture warranty. Unit shows good frost pattern, evap fan is working as designed, Unit FC reads 17.6*F and unit RC reads 40*F. Unit not allowing service diag mode even after being unplugged and following steps. Evap thermistor reads 11.75kOhms. Thermistor is reading out of range and needs replaced. Was able to replace with pre I.D. part. Tested and unit now working as designed. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Manassas Park, VA 20111
Richard B.
Job Details:
07/26/2023
CX complant. Washer tearingg clothes. CX had a towel that was shreaded in one spot. Inspected unit and several drain holes in tub seem sharp edges from manufacturing possibally. Tight house . Will need to move washer outside to work on onto front porch. . Advised CX to inspect part before calling back for service. .; ordrng 1 w11460604 (tub assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model kdte204kps1
Near Alexandria, VA 22314
Davonte
Job Details:
07/26/2023
part was supposed to get shipped to the customer. maitnence guy checked mail room. no part was there. called part dept. they also said part was shipped to cx; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Derwood, MD 20855
Roberto I.
Job Details:
07/26/2023
"CX complaint washer not turning on, door locked.Confirmed complaint, power supply ok, unit not turning on, unable to run diagnostic. Unit stacked, door locked, unable to read m/s numbers, cx doesn't have complete m/s information. Called office and rescheduled with 2nd tech for 8/2/23. Collected $120, balance $90"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Frederick, MD 21702
Ken M.
Job Details:
07/26/2023
Ice maker replaced. Cycled power to the unit and then monitored the ice maker. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Dagsboro, DE 19939
Michael E.
Job Details:
07/26/2023
"CX complaint: warm FC. Testeed and verified complaint. 38 degrees in both RC and FC. Almost no frost on evap documented in pics. Amp draw at 4.8. Per TF, ordering compressor, evap, coupler dye drier, 3 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 W11578004 (evap) and 1 W11504450 (lok ring) and 1 W11506619 (loc ring) and 1 W11580057 (compressor) and 1 W11506619 (loc ring) and 1 W11578570 (loc ring) and 1 W11506619 (loc ring) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Purcellville, VA 20132
Ricky E.
Job Details:
07/26/2023
customer error. customer not closing the door properly... unit cks ok...
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near Bethesda, MD 20817
Israel R.
Job Details:
07/26/2023
"Customer complaint unit is not dispensing water. I tested the unit and found the unit has water running but is not dispensing. I pulled unint and found the unit is leaking. I found one of the lines in the back had broke. Some one had worked in this unit and they has splice this hose. I reseated the fitting. Unit is now dispensing. Ice maekr is bad. and filter is not turning and is the filter they got is aftermarket and im not sure if is the original. Quoted for icemaker, housing and filter. collected 120. Customer will call back if they want to do it.; ordrng 1 EDR5RXD1 (filter 46.50) and 1 WP2186443 (housing 62.38) and 1 2198597 (icemaker assy 143.30)"
We serviced a
WHIRLPOOL OVEN
Model RBD306PDB14
Near Ashton-Sandy Spring, MD
Robert L.
Job Details:
07/26/2023
"removed old control for cx to send in to get rebuilt, collected $120 amex .....cx will owe $120 labor on return to reinstall control"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Churchville, MD 21028
Neil H.
Job Details:
07/26/2023
replaced the control and console reset unit washer not going through a complete spin at times unit tested good now.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cross Junction, VA 22625
Daniel J.
Job Details:
07/26/2023
complaint clothing wet at end of cycle ran diag unit agitated and spun and drained removed cold water line into valve found blocked cleared as much as possible flow better byt still blocked ordering valve 8 in stock *** customer availble after three pm; ordrng 1 W11513255 (valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Street, MD 21154
Neil H.
Job Details:
07/26/2023
cx complaint unit not heating found the hi-limit blown replaced and the unit now heating tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Washington, DC 20010
Sherwood
Job Details:
07/26/2023
needs to dispatch under warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Washington, DC 20017
Sherwood
Job Details:
07/26/2023
cx complaint light out. arrive dand found light working. cx said light has been working fine.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bel Air, MD 21014
Neil H.
Job Details:
07/26/2023
replaced the gearcase and slider unit tested good
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Gettysburg, PA 17325
Andrew S.
Job Details:
07/26/2023
Cx complaint is that the unit is making a an intermittent shrill noise when its running. Upon arrival I found that the Idler and rollers have play on the shaft. I was able to replace the rollers and the idler pulley. I then tested the unit and found that the unit was making a new noise when running. i isolated the noise to the RR roller. I found that the shaft is not round and will need replaced as well. I am ordering the Shafts and front rollers. I was able to set the return visit for Monday 7/31 anytime.; ordrng 2 WPW10359271 (Shaft)s and 2 WPW10314173 (Rollers)s
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Fayetteville, PA 17222
Andrew S.
Job Details:
07/26/2023
Cx complaint is that the unit has the F47 error and is not working on the RH side again. Upon arrival I verified the issue. I then called TL and informed them that the module is showing NLA. Per WP i am still ordering the part as it is showing that it is back ordered on their end. We also found that the unit does not have the proper ventilation cutout in the cabinetry. I informed the cx that the venitlation issue will need to be addressed while waiting on the parts. SR is the same number as the previous visit. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10857232 (Module)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Riviera Beach, MD 21226
Alexander D.
Job Details:
07/26/2023
"cx complaint control panel bubbling up. inspected unit and verified complaint. found signs of moisture inside the door coming from the vent. ordering control panel, vent and vent gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11413965 (control panel) and 1 W11414073 (vent) and 1 W11545539 (vent gasket)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Baltimore, MD 21231
Shane M.
Job Details:
07/26/2023
cx complaint the unit isnt making ice. found icemaker skipping. 120v to icemaker. gave quote for the repairs. $373.52. cx paid in full by card.
We serviced a
JENNAIR RANGE
Model JDR8895AAS
Near Wilmington, DE 19805
Taylor F.
Job Details:
07/26/2023
Cx complaint is RF and RR burners not igniting. Found switch harness tio be defective. Screws on all burner heads heavily corroded. Informed cx of risk of breaking screws and cx does not want to go through with repair at this time. Cx paid SC by check.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Troy, VA 22974
Eric F.
Job Details:
07/26/2023
"Confirmed cx complaint unit making grinding noise. Found slider slipping when decelerating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Bethesda, MD 20814
Israel R.
Job Details:
07/26/2023
Customer complaint unit is not making ice and found the ice maker has failed and the guide is falling apart. The unit will need new ice maker. Ordering ice maker. Call customer when part is available.; ordrng 1 W11565638 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Harrisburg, PA 17110
Fred G.
Job Details:
07/26/2023
i was able to access unit and replace the damper as per previous tech. I found the door gasket to be part of the door and not able to replace. unit needs both doors to correct gasket issue. I then found unit had ice on bottom liner of FC. i found drain was clogged. removed ice and steamed drain and got unit to drain. ordering both RC door. advised cx doors take 8-10 weeks and ship to them. once in cx will all and set up a retrun visit.; ordrng 1 LW10393587 (Left RC door white) and 1 LW10353181 (right RC door white) and 1 W11178521 (nameplate)
We serviced a
KITCHENAID OVEN
Model KODE500EWH20
Near Bethesda, MD 20814
Israel R.
Job Details:
07/26/2023
SR// 7736332103. Got to the unit and the vent is broken. No bubble wrap. no protection only a bag and box. Called trade partners and they said to ordered the parts with parts distributor and ask for more packaging. Reordering vent cover. ORder from whirlpool with more packaging; ordrng 1 W11369885 (Vent Oven)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Chevy Chase, MD 20815
Israel R.
Job Details:
07/26/2023
Customer complaint unit is not making ice. I found the unit is not filling the reservoir bin. I removed the filter and now the unit is filling. I told them that it was the filter and they saiud they just replaced it and it was still not making ice. I replace it with another filter and water is lower pressure a lot lower that it is not filling the bin completly to make a thick ice bin. Ordering filter housing. Housing not letting correct pressure. Call custoemr when part is available.; ordrng 1 W11266112 (housing)
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX11
Near Washington, DC 20015
Brian F.
Job Details:
07/26/2023
"Cx states unit not making ice, ice bin empty when I arrived. Ice maker turned on, attempted to jump IM harvest, IM not harvesting, no voltage to IM. Tested voltage at main pcb J2-5 to J2-7, no voltage from board, ordering main pcb, advised cx part is on backorder.; ordrng 1 W11580234 (Main PCB)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Lancaster, PA 17601
Sal R.
Job Details:
07/26/2023
CX complai t wass that the unit would make a sqeeling noise during opperation. I heard the noise during opperation. I was able to access and replace replace the idler pulley due to wear. I then tested teh unti and found no further evidance of noise concerns. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Lititz, PA 17543
Sal R.
Job Details:
07/26/2023
"CX complai t was that the unti was not making ice. I found that when jumping the IM T-H the unit would reotate as well as raise and drop bail arm. I found no water called for. I jumped V-L and found the vlave to opperate , but no water flow. I was able to use a moving matt to access the rear of the unti. I removed the fill tube and found ice in the tub. I turned the supply valve off and removed the supply line , placed it into a bucket and opened the supply. I found no water coming from home side of the supply. CX informed em that there is a addtional supply shut off. cx informed me that this time that he had been on vaca and shut the supply off but did not turn it back on. He turned supply and unit test good. I collected $120.00 for service chaeges via credit card."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Monrovia, MD 21770
Ricardo S.
Job Details:
07/26/2023
Replaced console assy.. unit tested and works fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Ken M.
Job Details:
07/26/2023
Door replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS
Near Middletown, DE 19709
Taylor F.
Job Details:
07/26/2023
Cx complaint is gap between console and cooktop uneven. Was able to loosen console and adjust it so the gap is even. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ
Near Magnolia, DE 19962
Frederick R.
Job Details:
07/26/2023
CX complaint is FC door wont close. Inspected/tested and found ice on rails. CX stated that its much better than the other day when they came home from a week vacation. You can tell CX not opening door properly because the handle was reallyloose on the left side as mell as the handle mounting screw.Cleared ice off railes and lubricated rails and had CX check and he was very happy.Tightened handle and screws for CX. Explained to him the importance of opening and closing FC door properly. Unit working as designed. Job is complete