Service History 352 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Waldorf, Maryland 20603

Shawn D.

Job Details: 07/26/2023

found coupler had failed and also 3way valve line cracked compressor locked. replaced the compressor cut crack out of 3 way valve and extended line then put uv drier on welded everything then vacumed unit down and filled to remended and started cooling down good. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bowie, Maryland 20715

Leon

Job Details: 07/26/2023

cx complaint was unit didnt start confirmed the issue cx door lock was defective wouldnt lock at all ordering new lock; ordrng 1 W11513248 (lock)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 07/26/2023

CX Complaint is the unit FC door not opening. Inspected unit and found the FC door not closing all the way and due to door not closing allowed ice to form in FC keeping door stuck closed got door open and defrosted everything and found the FC rails have failed and are keeping door closed also found Fc light out. Ordering Rails and light.; ordrng 1 W11668672 (RH rail) and 1 W10695459 (FC light)

We serviced a

KITCHENAID DBL WALL OVEN

Model KEBC208KBL0

Near Olney, Maryland 20832

Robert L.

Job Details: 07/26/2023

"cx complaint after self clean upper door locked and no power, thermal fuse blown to control, jumped fuse consoel powered up, found upper cooling fan running slow, lower oven working fine, upper oven has blown hi limit fuse, blower NLA, quoted $597 , cx to research blower, collected $120 visa ............would be 2 count labor charged; ordrng 1 4451175 (element kit,bake) and 1 WP9759242 (thrmst-fix) and 1 4456654 (fuse-thrml)"

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Stafford, Virginia 22554

Robert W.

Job Details: 07/26/2023

Replaced heater unit tested and is working properly.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Fredericksburg, Virginia 22408

Tanner B.

Job Details: 07/26/2023

"Installed front right burner head, tested unit.. Job complete"

We serviced a

KITCHENAID OVEN

Model KODE507ESS21

Near Washington, District of Columbia 20008

Brian F.

Job Details: 07/26/2023

"Cx states console not working, inspected and confirmed. Installed new console, powered on oven, tested, unit is now working properly. Cx was shipped 2 W11600646 consoles, took spare with me, placed in bin."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Townsend, Delaware 19734

Taylor F.

Job Details: 07/26/2023

Cx complaint is unit not washing proeprly. Tested inspected and verifed complaint. Found the sump to be defective. Also found debris in both spray arms and the filter. Was able to get all the debris out of spray arms and filter. Replaced sump and heater from previous diagnosis. Leveled unit and that corrected to door rubbing issue and bent back heater support to original postion. Ran through a diag cycle and verifed no leaks and all operations are working properly. No leaks. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Bowie, Maryland 20715

Leon

Job Details: 07/26/2023

cx complaint was IM didnt work at all confirmed issue seen that the IM was turned off and cx didnt know what happen checked everything still IM working like it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVT00

Near Newport News, Virginia 23607

Justin W.

Job Details: 07/26/2023

cx complaint no cool. checked unit to find compressor seized up and not running. hot to touch. ordering ss repair. unplugged unit; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (drier) and 1 W10843121 (drier) and 1 WP2188822 (evaporator) and 1 2324712 (condenser) and 1 W11506635 (coupler) and 1 look (look)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Richmond, Virginia 23228

Thomas B.

Job Details: 07/26/2023

Cx complaint unit is not working properly inspected unit removed power is going to the unit but the user interface is not coming on ordering the user interface assy and will return with control; ordrng 1 W11600651 (User Interface)

We serviced a

WHIRLPOOL RANGE

Model KFGD500EBS00

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 07/26/2023

replaced upper oven bake ignitor. tested unit. unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Harrisburg, Pennsylvania 17103

Fred G.

Job Details: 07/26/2023

"CX is not home, note says cx wont be home till 3:20pm; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Greencastle, Pennsylvania 17225

Drew B.

Job Details: 07/26/2023

cx complaint that unit ran and leaked and had the f8e4 and wouldnt let her doan ything when i arrived found goo bit of water in float tray.. cleared water and codes from unit ran unit for 15 mins no leaks at inlet hose or vlave no leaks out of the drain pump or hose.. and unit is leveled and no apparnt leaks from the unit under motor etc. will need the console overlay though for not repsonding to the buttons being selcted half dont respond but ordering inner door seal for percasution as of leaks. inside foam pad wasdry as well.; ordrng 1 W11664713 (bottom seal) and 1 W11660284 (console overlay)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC0

Near Abingdon, Maryland 21009

Neil H.

Job Details: 07/26/2023

the wife was home today she explained what was going on with leaking i told her i knew because i brought it to her husbands attention that the boot had a hole i explained it to her and what parts have been exposed to water and now rust they are replacing unit no work performed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shenandoah, Virginia 22849

Danny R.

Job Details: 07/26/2023

"cx states unit wonty start i found pully is bad and cap isnt putting power ot motor replacrd both parts now checks ok; ordrng 1 W10721967 (drive pulley) and 1 look (look look drvs), used 1 W10721967 (CAM), and 1 loomlook (look look drvs) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Germantown, Maryland 20874

Julian H.

Job Details: 07/26/2023

CX complaint about light on mw wont turned off or start a cycle found release rod on rh side broken CX PIF THRU APP need part; ordrng 1 WPW10120235 (rod-rel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Richmond, Virginia 23237

Chris B.

Job Details: 07/26/2023

replaced heater harness tested unit wroking as desighned

We serviced a

WHIRLPOOL FREEZER

Model KSF26C6XYY04

Near Washington, District of Columbia 20015

Israel R.

Job Details: 07/26/2023

"Customer complaint unit is not cooling correctly the unit is not making ice. I checked temps and FC is 26 and thawing. 45 in the RC. FAns are working. The RC has silver evaporator still in the unit. The unit looks like is leaking refrigerant. There used to be a service pointer to replace this evaporator on certain models. Ther is weak frost pattern or full. The compressor is noisy and hot. Parts for seal system are covered by entitlement. The RC is leaking the drain tube is clogged with debry. I tried clean it but is stuck. Unit needs drain tube. Ordering evaporator, dryer, coupler, compressor and Drain tube. No covered. Collected for part shipping tax. Customer owes 530 for labor. Call customer when parts are available.; ordrng 1 WPW10643261 (evaporator) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler) and 1 WPW10466675 (compressor) and 1 W11409190 (Tube 35.08)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Olney, Maryland 20832

Robert L.

Job Details: 07/26/2023

"cx complaint unit leaked badly causing damage to basement/garage ceiling and mold and floor damage upstairs, found tub crushed, was installed damaged and leaking out back onto wall and thru floor avoiding leak detection system THIS UNIT SHOULD HAVE NEVER BEEN INSTALLED, called tech line sr#7736949351, sent in pics 'STEVE' from techline said unit past 30 days for any damage coverage under warranty, cx responsible forrepair , obviously this unit was installed damaged by installed ,refered cx back to customer care"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near McLean, Virginia 22102

Christian C.

Job Details: 07/26/2023

Cx complaint food in RC section is freezing. Inspected unit ran test 121 damper does not close. Installed new damper. Tested 121 and damper now opens and closes. Right RC gasket defective. Ordering rc gasket.; ordrng 1 W10830055 (RC gasket)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV

Near Martinsburg, West Virginia 25403

Daniel J.

Job Details: 07/26/2023

microwave clicks and stops when trying to heat inspected unit foiund damage to cavity called tech line submitted pucs through text deemed nonrepairable damage to cavity sr7736950795

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Ashburn, Virginia 20148

Simon

Job Details: 07/26/2023

CX complaints refrigrator sqeaking noise .inspected unit found ref bottom door hinge and cam making noise lubricated and tried several times door opened and closed door hinge and cam defective .ordered refrigrator bottom hinge and cam .SZ; ordrng 1 W11292872 (refrigrator bottom hinge) and 1 W11311687 (cam door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Millville, Delaware 19967

Michael E.

Job Details: 07/26/2023

CX complaint: no ice. Tested and verified complaint. IM is stuck in middle of harvest. We do have 120vac to IM on L and N. IM will not harvest or resume when jumped. Ordering IM. Cannot reschedule due to SO part.; ordrng 1 W10884390 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM07

Near Falls Church, Virginia 22042

Demonte S.

Job Details: 07/26/2023

Inspected the unit. Found that the cx is saying that Food is Freezing in the Refrigerator Section is freezing Food. Checked the Freezer. Found items on the lower Freezer Liner is covering the back Vent. I then moved the Items that is covering the Vent. ( Advised the cx that covering the Vent will force air to the refrigerator section and items will freeze.) I then adjusted the Damper Control to Max. So items will not freeze in the refrigerator section. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 07/26/2023

"cx complaint new tapping noise and the unit sometimes will drain before starting the cycle and inside will be wet some he said like the soak setting was activated. inspected unit then checked for codes and had none, service cycle sounds good. ran high spin speed and confimred tapping noise. found noise is coming from harness and pressue hose hitting rear panel looks like line had slid down form the amount of times we have service unit. adjusted lines and put back together and tested on drain and spin and sounds good. got loaad of towels got them wet and ran drain and spin and no more nosie unit sounds good and cx agrees. i then looked at dispenser again it dripped 2 times after cycle finished but that is it.. tried calling techline but have no service here. unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Manassas, Virginia 20112

Richard B.

Job Details: 07/26/2023

cx complant.Temp concerns. . Inspected unit and CX states when unit goes into defrost the uniit takes a while to freeze again. Ordering control . Not in stock. Further work needed. RB; ordrng 1 W11642241 (control)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ

Near Magnolia, Delaware 19962

Frederick R.

Job Details: 07/26/2023

CX complaint is FC door wont close. Inspected/tested and found ice on rails. CX stated that its much better than the other day when they came home from a week vacation. You can tell CX not opening door properly because the handle was reallyloose on the left side as mell as the handle mounting screw.Cleared ice off railes and lubricated rails and had CX check and he was very happy.Tightened handle and screws for CX. Explained to him the importance of opening and closing FC door properly. Unit working as designed. Job is complete

We serviced a

KITCHENAID RANGE

Model KSEG950ESS

Near Middletown, Delaware 19709

Taylor F.

Job Details: 07/26/2023

Cx complaint is gap between console and cooktop uneven. Was able to loosen console and adjust it so the gap is even. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21702

Ken M.

Job Details: 07/26/2023

Door replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 07/26/2023

Replaced console assy.. unit tested and works fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Lititz, Pennsylvania 17543

Sal R.

Job Details: 07/26/2023

"CX complai t was that the unti was not making ice. I found that when jumping the IM T-H the unit would reotate as well as raise and drop bail arm. I found no water called for. I jumped V-L and found the vlave to opperate , but no water flow. I was able to use a moving matt to access the rear of the unti. I removed the fill tube and found ice in the tub. I turned the supply valve off and removed the supply line , placed it into a bucket and opened the supply. I found no water coming from home side of the supply. CX informed em that there is a addtional supply shut off. cx informed me that this time that he had been on vaca and shut the supply off but did not turn it back on. He turned supply and unit test good. I collected $120.00 for service chaeges via credit card."

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Lancaster, Pennsylvania 17601

Sal R.

Job Details: 07/26/2023

CX complai t wass that the unit would make a sqeeling noise during opperation. I heard the noise during opperation. I was able to access and replace replace the idler pulley due to wear. I then tested teh unti and found no further evidance of noise concerns. Unit test good.

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Washington, District of Columbia 20015

Brian F.

Job Details: 07/26/2023

"Cx states unit not making ice, ice bin empty when I arrived. Ice maker turned on, attempted to jump IM harvest, IM not harvesting, no voltage to IM. Tested voltage at main pcb J2-5 to J2-7, no voltage from board, ordering main pcb, advised cx part is on backorder.; ordrng 1 W11580234 (Main PCB)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Chevy Chase, Maryland 20815

Israel R.

Job Details: 07/26/2023

Customer complaint unit is not making ice. I found the unit is not filling the reservoir bin. I removed the filter and now the unit is filling. I told them that it was the filter and they saiud they just replaced it and it was still not making ice. I replace it with another filter and water is lower pressure a lot lower that it is not filling the bin completly to make a thick ice bin. Ordering filter housing. Housing not letting correct pressure. Call custoemr when part is available.; ordrng 1 W11266112 (housing)

We serviced a

KITCHENAID OVEN

Model KODE500EWH20

Near Bethesda, Maryland 20814

Israel R.

Job Details: 07/26/2023

SR// 7736332103. Got to the unit and the vent is broken. No bubble wrap. no protection only a bag and box. Called trade partners and they said to ordered the parts with parts distributor and ask for more packaging. Reordering vent cover. ORder from whirlpool with more packaging; ordrng 1 W11369885 (Vent Oven)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Harrisburg, Pennsylvania 17110

Fred G.

Job Details: 07/26/2023

i was able to access unit and replace the damper as per previous tech. I found the door gasket to be part of the door and not able to replace. unit needs both doors to correct gasket issue. I then found unit had ice on bottom liner of FC. i found drain was clogged. removed ice and steamed drain and got unit to drain. ordering both RC door. advised cx doors take 8-10 weeks and ship to them. once in cx will all and set up a retrun visit.; ordrng 1 LW10393587 (Left RC door white) and 1 LW10353181 (right RC door white) and 1 W11178521 (nameplate)

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Bethesda, Maryland 20814

Israel R.

Job Details: 07/26/2023

Customer complaint unit is not making ice and found the ice maker has failed and the guide is falling apart. The unit will need new ice maker. Ordering ice maker. Call customer when part is available.; ordrng 1 W11565638 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Troy, Virginia 22974

Eric F.

Job Details: 07/26/2023

"Confirmed cx complaint unit making grinding noise. Found slider slipping when decelerating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

JENNAIR RANGE

Model JDR8895AAS

Near Wilmington, Delaware 19805

Taylor F.

Job Details: 07/26/2023

Cx complaint is RF and RR burners not igniting. Found switch harness tio be defective. Screws on all burner heads heavily corroded. Informed cx of risk of breaking screws and cx does not want to go through with repair at this time. Cx paid SC by check.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM00

Near Baltimore, Maryland 21231

Shane M.

Job Details: 07/26/2023

cx complaint the unit isnt making ice. found icemaker skipping. 120v to icemaker. gave quote for the repairs. $373.52. cx paid in full by card.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Riviera Beach, Maryland 21226

Alexander D.

Job Details: 07/26/2023

"cx complaint control panel bubbling up. inspected unit and verified complaint. found signs of moisture inside the door coming from the vent. ordering control panel, vent and vent gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11413965 (control panel) and 1 W11414073 (vent) and 1 W11545539 (vent gasket)"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Fayetteville, Pennsylvania 17222

Andrew S.

Job Details: 07/26/2023

Cx complaint is that the unit has the F47 error and is not working on the RH side again. Upon arrival I verified the issue. I then called TL and informed them that the module is showing NLA. Per WP i am still ordering the part as it is showing that it is back ordered on their end. We also found that the unit does not have the proper ventilation cutout in the cabinetry. I informed the cx that the venitlation issue will need to be addressed while waiting on the parts. SR is the same number as the previous visit. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10857232 (Module)

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 07/26/2023

Cx complaint is that the unit is making a an intermittent shrill noise when its running. Upon arrival I found that the Idler and rollers have play on the shaft. I was able to replace the rollers and the idler pulley. I then tested the unit and found that the unit was making a new noise when running. i isolated the noise to the RR roller. I found that the shaft is not round and will need replaced as well. I am ordering the Shafts and front rollers. I was able to set the return visit for Monday 7/31 anytime.; ordrng 2 WPW10359271 (Shaft)s and 2 WPW10314173 (Rollers)s

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bel Air, Maryland 21014

Neil H.

Job Details: 07/26/2023

replaced the gearcase and slider unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Washington, District of Columbia 20017

Sherwood

Job Details: 07/26/2023

cx complaint light out. arrive dand found light working. cx said light has been working fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Washington, District of Columbia 20010

Sherwood

Job Details: 07/26/2023

needs to dispatch under warranty.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Street, Maryland 21154

Neil H.

Job Details: 07/26/2023

cx complaint unit not heating found the hi-limit blown replaced and the unit now heating tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cross Junction, Virginia 22625

Daniel J.

Job Details: 07/26/2023

complaint clothing wet at end of cycle ran diag unit agitated and spun and drained removed cold water line into valve found blocked cleared as much as possible flow better byt still blocked ordering valve 8 in stock *** customer availble after three pm; ordrng 1 W11513255 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Churchville, Maryland 21028

Neil H.

Job Details: 07/26/2023

replaced the control and console reset unit washer not going through a complete spin at times unit tested good now.

We serviced a

WHIRLPOOL OVEN

Model RBD306PDB14

Near Ashton-Sandy Spring, Maryland

Robert L.

Job Details: 07/26/2023

"removed old control for cx to send in to get rebuilt, collected $120 amex .....cx will owe $120 labor on return to reinstall control"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP25FNSS00

Near Bethesda, Maryland 20817

Israel R.

Job Details: 07/26/2023

"Customer complaint unit is not dispensing water. I tested the unit and found the unit has water running but is not dispensing. I pulled unint and found the unit is leaking. I found one of the lines in the back had broke. Some one had worked in this unit and they has splice this hose. I reseated the fitting. Unit is now dispensing. Ice maekr is bad. and filter is not turning and is the filter they got is aftermarket and im not sure if is the original. Quoted for icemaker, housing and filter. collected 120. Customer will call back if they want to do it.; ordrng 1 EDR5RXD1 (filter 46.50) and 1 WP2186443 (housing 62.38) and 1 2198597 (icemaker assy 143.30)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Purcellville, Virginia 20132

Ricky E.

Job Details: 07/26/2023

customer error. customer not closing the door properly... unit cks ok...

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Dagsboro, Delaware 19939

Michael E.

Job Details: 07/26/2023

"CX complaint: warm FC. Testeed and verified complaint. 38 degrees in both RC and FC. Almost no frost on evap documented in pics. Amp draw at 4.8. Per TF, ordering compressor, evap, coupler dye drier, 3 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 W11578004 (evap) and 1 W11504450 (lok ring) and 1 W11506619 (loc ring) and 1 W11580057 (compressor) and 1 W11506619 (loc ring) and 1 W11578570 (loc ring) and 1 W11506619 (loc ring) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Frederick, Maryland 21702

Ken M.

Job Details: 07/26/2023

Ice maker replaced. Cycled power to the unit and then monitored the ice maker. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near Derwood, Maryland 20855

Roberto I.

Job Details: 07/26/2023

"CX complaint washer not turning on, door locked.Confirmed complaint, power supply ok, unit not turning on, unable to run diagnostic. Unit stacked, door locked, unable to read m/s numbers, cx doesn't have complete m/s information. Called office and rescheduled with 2nd tech for 8/2/23. Collected $120, balance $90"

We serviced a

WHIRLPOOL DISHWASHER

Model kdte204kps1

Near Alexandria, Virginia 22314

Davonte

Job Details: 07/26/2023

part was supposed to get shipped to the customer. maitnence guy checked mail room. no part was there. called part dept. they also said part was shipped to cx; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Hummelstown, Pennsylvania 17036

Cody H.

Job Details: 07/26/2023

"CX complains unit will warm up during defrost to the point everything thaws out. Unit will then catch up after a few days and start cooling again, but then will go through defrost again. CX is within manufacture warranty. Unit shows good frost pattern, evap fan is working as designed, Unit FC reads 17.6*F and unit RC reads 40*F. Unit not allowing service diag mode even after being unplugged and following steps. Evap thermistor reads 11.75kOhms. Thermistor is reading out of range and needs replaced. Was able to replace with pre I.D. part. Tested and unit now working as designed. No further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Upper Marlboro, Maryland 20774

Leon

Job Details: 07/26/2023

installed parts then tested the unit for water and ice then checlked to make sure the IM paddle closed all the way everything was good after checks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fort Washington, Maryland 20744

Leon

Job Details: 07/26/2023

cx complaint was left side gasket wasnt sealing replaced the gaskets heated the gasket everything was sealing like it should

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/26/2023

cx complaint unit not working found the drain hose running across the floor explained that the unit can't run that way soon as washer fills the water is running out of unit at the same time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Virginia Beach, Virginia 23454

Branden R.

Job Details: 07/26/2023

"cx complaint filter wont stay in place , checked unit and found filter lid warped and deformed not allowing it to properly hook on filter base causeing filter when installed to fall down . unable to bend filter lid back to allowing it to be installed . ordering new lid for repair to unit to allow filter to be installed .; ordrng 1 WP67006331 (filter lid)"

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Bethesda, Maryland 20817

Israel R.

Job Details: 07/26/2023

Customer complaint units right bake knob is not going back onto the control. I found the knobs are swapped. I reseated both knobs on the correct location. both knobs are staying on. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Frederick, Maryland 21702

Ken M.

Job Details: 07/26/2023

"Customer complaint is that the unit stopped mid cycle with an F9E1 error code, unit has water in the basket, door is locked. Canceled cycle and started to move the cabinet to inspect the pump. Pump kicked on, then off. Eventually got the pump to turn on and run long enough to finish draining and the door to unlock. Gave the customer the clothing that had been stuck in the drum. Unit needs a new lower harness, drain wire is breaking apart.; ordrng 1 W11568984 (lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FTS08

Near Bethesda, Maryland 20816

Brian F.

Job Details: 07/26/2023

"Cx states IM not working, bottom of freezer covered in ice, water leaking from bottom. Tested IM, found faulty bin optics, parts NLA. Cleared ice from freezer, found drain tube blocked with debris, cleared drain tube, tested, water now draining properly."

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 07/26/2023

cx complaint unit was not starting said the lights would flash and cycle could not work. inspected unit then checked for errors and had f5e1. cleared code and ran service cycle and unit ocked the door with no issues and cycle completed. unit could have a issue in the contorl or lock so ordering both for return both parts instock so rescheudled 8/2/23; ordrng 1 WPW10482836 (doorlock) and 1 W11502823 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 07/26/2023

Cx complaint of unit not cooling and making a loud pop. Did confirm units compressor has seized. Will need to return to replace compressor.; ordrng 1 W11557425 (Compressor kit) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 07/26/2023

Replaced seal and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Palmyra, Virginia 22963

Kyle A.

Job Details: 07/26/2023

Found unit would not complete any cycle. Splutch would no completely engage. Slider and shifter reading ok. Will need to replace main control. Cx is going to contact whirlpool for coverage.; ordrng 1 W11419171 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Palmyra, Virginia 22963

Kyle A.

Job Details: 07/26/2023

Cx complaint of unit ui not always being responsive. All connection are secure. Will need to return with the control and ui.; ordrng 1 W11548534 (Control) and 1 W11642015 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Crozet, Virginia 22932

Kyle A.

Job Details: 07/26/2023

Cx complaint of condensation and of dispenser leaking. Installed check valve which stopped the leak. And remolded gasket leaking cold air. Unit is now as designed.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Vienna, Virginia 22182

Jason A.

Job Details: 07/26/2023

CX complaint FRIDGE RC temps are 50s. FC temps are normal & unit is making ice. Found RC evap completely iced up. Tried defrost heater RC but no heat. Read thermistors test 01 to 05 & thermoistors in range. Reset breaker & cleared all ice. Cleared drain hole is blocked by a piece of styrofoam. Repeat test 90 & RC defrost working. Has 120 VAC & measures 106 OHMs. Test water drains good.Set defrost type 120 to 02 BASIC. Level unit & adjust so there is no doors contact with cabinet. All LEDs are working. Set temps to recommended & select max cool + ice. Refund for evap cover costs > JJ; ordrng 1 LOOK (LOOK - Refund evap cover price + tax)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 07/26/2023

Per previous tech I was able to access and replace the air tower. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 07/26/2023

"cx complaint unit keeps tripping breaker. inspected unit and found L1-neutral=119.5v, L2-neutral=119.34v, L1-L2=239.5v. i found max amp draw was 21.5amps L2, L1 max amp draw was 25.3amps. unit is not drawing enough amps to trip breaker. advised cx to get an electrician. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Market, Maryland 21774

Ricardo S.

Job Details: 07/26/2023

"Cx complains that the ice maker takes long time to fill the ice bucket.. also the rc freezing food, inspected unit, Rc temp 35 degrees is too cold, the setting is at 38f.. Fc temp -3 degrees, the evaporator fan motomr not working properly, bad air flow.. order parts; ordrng 1 w11396715 (fan assy) and 1 W11236851 (diffuser)"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Boyds, Maryland 20841

Julian H.

Job Details: 07/26/2023

replaced control tested & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near East Petersburg, Pennsylvania 17520

Sal R.

Job Details: 07/26/2023

"appon arrivel I found the unti plugged in and freezing . Per the previouse tech, I unplugged the unit accessed and replace the control board. I then plugged unit back in and unit powered on. At CX request I umplugged unit again so he can clean and relocate unit. UNit test good."

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near East Petersburg, Pennsylvania 17520

Sal R.

Job Details: 07/26/2023

Complaint was that the outer door glass was cracked . I foun d the unit tobe in a vacant new build home. I also found that the outer door glass was shattered. I was able to add 8 weeks to the Actural goods date to cover the unit under 1st 30 days of ownership. I accessed and replace the outer door/ glass .

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/26/2023

duplicate ticket no second unit please close

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Shiloh, Pennsylvania 17408

Bernard M.

Job Details: 07/26/2023

"Cx complaint of damage to cooktop and left side panel. Inspected and found the left side of the cooktop and side panel were dented from the ratchet straps when delivered. Replaced cooktop and panel using pre-id parts, unit functions as designed. Repair covered under 30 days cosmetic damage."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GM0

Near Centreville, Virginia 20120

Ezra M.

Job Details: 07/26/2023

cust stated did not need appt for dishwasher.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 07/26/2023

"cx complaint unit not sparking , checked unit and found cooktop warped on top right causing grate to sit sideways and cause pots to slide if not careful . also found RR electrode not sparking . disassembled unit and found unit will need new electrode for repair . also ordering top to resolve issue with top being warped/deformed . ordering all parts for repair .; ordrng 1 W11476218 (top) and 1 W10862324 (Electrode RR) and 1 WPW10475147 (spark Module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near York, Pennsylvania 17403

Bernard M.

Job Details: 07/26/2023

"When arrived, found a 1/4 gap between the inner plastic liner and outer metal liner at the bottom right corner above hinge. Air is entering in creating condensation throughout unit. Contacted TL to report findings and they're submitting for review for non-repairable. Infromed cx to allow 2-3 days to hear back from WP about replacement unit.SR#7736946172"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Falls Church, Virginia 22042

Demonte S.

Job Details: 07/26/2023

Inspected the unit. Found that the cx is saying that the Microwave isn't Heating. Verified the unit isn't Heating with a wet paper towel. I then checked power to the unit. I'm getting 123.3 volts. Checked the 4903 relay to the Control Board. I'm getting 123.3 volts while the Door is open. Checked again while the Door is closed. I'm getting 124.1 volts while the Door is closed. Unit will need the Control Board & Diode. ; ordrng 1 W11342846 (Whirlpool Microwave Control Board) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Falls Church, Virginia 22044

Demonte S.

Job Details: 07/26/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Ran Service Diagnostics on the unit. Ran Service Test 4 on the unit. Checked the Pressures to the unit. Refrigerator Section pressures are 0 - -5 on the low side and 105 Psi on the high side. Freezer Section pressures are -5 - -10 on the low side and 105 Psi. Called Whirlpool Techline Ref # 7736949461. Per Whirlpool Techline. They want us to fill the unit with Nitrogen. After filling the unit with Nitrogen. Please report all findings to Whirlpool Techline. ; ordrng 1 Nitrogen (Nitrogen) and 1 Looklook (Look look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Frederick, Maryland 21701

Ken M.

Job Details: 07/26/2023

"Customer complaint is that the unit is not drying properly. Checked for stored error codes and found none. Ran test cycle and the cycle ran properly. Found that the customer had not filled the rinse aid port for quite a while, but the port is full. Unit is not dispensing rinse aid properly. Ordering dispenser.; ordrng 1 W11412300 (dispenser)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, Virginia 20148

Simon

Job Details: 07/26/2023

CX complaints dryer no power .inspected unit wire cord and terminal wire burned .replaced terminal block and wire connectors .replaced control and console run unit quick dry mode 15 min .unit good to go SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ashburn, Virginia 20148

Simon

Job Details: 07/26/2023

"CX complaints dish washer not draining inspected unit dish washer not responding .replaced drain pump ,control,userinterface ,console ,bezel and vent unit tested no leak unit works as designed.SZ"

We serviced a

WHIRLPOOL RANGE

Model JDS9860AAP

Near Alexandria, Virginia 22314

Davonte

Job Details: 07/26/2023

"cx complained unit burner flame was to high. confirmed cx complaint. flame was coming from under the burner head. after further inspection could see the bottom of the burner head had rusted out causing gas to come from underneath. also cooktop had rust. unit needs new burner head and cooktop. cx paid for service call, will be calling the office within 30 days if she wantds repair done"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE00

Near Alexandria, Virginia 22314

Davonte

Job Details: 07/26/2023

cx complained that unit wasnt cooling in the fc or rc . confirmedm cx complaint. rc side reading 58 and fc side reading 72 degrees. ran service test both rc and fc ran as should. checked evap there was no frost patteren. checked thermistor read ol. unit need thermistors cx paid in full; ordrng 1 W11661567 (thermistor harnest) and 1 W10316760 (thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21212

Shane M.

Job Details: 07/26/2023

defrosted unit. installed parts.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Woodbridge, Virginia 22191

Demonte S.

Job Details: 07/26/2023

"Installed the Stator, Slider, Clutch & Gearcase. Tested the unit. No leaks. Unit is working as Designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/26/2023

"Cx complaint unit randomly powers off. Was able to access unit and found 122.3VAC into control. Ran test 1 and 2 pass. 3 damper open and closed evap fan ran. 4 compressor and condensor fan ran. 36 icebox fan ran 37 pass. Contacted MX due to intermittant dc circuit issue ordering control, ui, icebox and evap fans and once in office will need to set return; ordrng 1 W11642011 (ui) and 1 W11556912 (control) and 1 W11661931 (evap motor) and 1 W11334745 (icebox fan) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Baltimore, Maryland 21206

Shane M.

Job Details: 07/26/2023

nstalled all parts. unit workingproperly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Glen Burnie, Maryland 21061

Shane M.

Job Details: 07/26/2023

cx complaint tthe unit still bouncing all over the place. found weal suspension . replaced suspension.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Portsmouth, Virginia 23701

Zachery R.

Job Details: 07/26/2023

"replaced fc door. used steamer to clear frost build. did not have part intended, ordering correct harness, and filter housing to complete repair,; ordrng 1 W11291133 (harness) and 1 WPW10394053 (housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 07/26/2023

"food freezing in rc, tested thermistor, out of tolerance, replaced thermistor. also discussed loading, air flow and food placement in unit."

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near York, Pennsylvania 17401

Bernard M.

Job Details: 07/26/2023

"Replaced both valves, restored power and turned on gas, all burners and oven ignite and no gas leaks. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWC555DW1

Near Williamsburg, Virginia 23188

Carl A.

Job Details: 07/26/2023

"cx complaint of unit making noise,checked unit to find the following error codes F9E1 ,checked unit to find play in wash plate and looked on the under side to find oil leaking from gear case ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W10528947 (Drive Hub) and 1 W10876600 (Drain Pump) and 1 W11454734 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (drive belt) and 1 W10913953 (actuator) and 1 W11395618 (Capacitor) and 1 Look/Look"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near New Market, Maryland 21774

Ricardo S.

Job Details: 07/26/2023

"4147 2024 8382 8503 04/26 853Cx complains that the unit not working on any cycle, inspected unit, the unit wont fill with water but makes a clicking noise, drain pump issue, inspected unit, found a screw stuck on drain propeller .. unit testd several times and works fine"

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