Service History 352 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Lexington Park, MD 20653

Shane B.

Job Details: 07/26/2023

cx complaint is sparks from rear of unit. when i arrived unit was sitting on the sales floor and was not hooked up to power. unit had no power cord on it but terminal block has thermal damage. power cord may have been loose. unit will need new harness and terminal block. called safety to document. SR#7736876759. ordering parts. schedule when parts are available; ordrng 1 W11134679 (harns-wire) and 1 7401P03960 (terminal block)

We serviced a

KITCHENAID DRYER

Model NA123

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/26/2023

customer complaint driver smells like burning confirmed complaint sound blockage in venting of walls creating link back up in unit cleaned out unit advised customer to seek professional HVAC company to clear out venting system . Working properly

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Ephrata, PA 17522

Justin L.

Job Details: 07/26/2023

"Cx complaint FILL, RINSE, & DONE? LEDs On and clothes wet at the end of cycle. Was able to access unit and found long fill error. Tested valve and found cold side not filling. Removed hose and found that the inlet valve had sediment. Was able to clear and test unit is now operating as designed no further work needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Prince George, VA 23875

John P.

Job Details: 07/26/2023

Verified with rtm unit no longer in their system unit must have been sold.

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/26/2023

Cx complaint is unit making a squeeling noise. Tested inspected and verifed complaint. Replaced dryer repair kit from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Providence Forge, VA 23140

Chris B.

Job Details: 07/26/2023

replaced control and fan tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilmington, DE 19802

Taylor F.

Job Details: 07/26/2023

"Cx complaint is lights out in the RC. Tested inspected and verifed complaint. Found the door switch to be defective not allowing the lights to work properly. Ordering door switch, cannot reschedule at this time.; ordrng 1 W11384469 (door switch)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

Chris B.

Job Details: 07/26/2023

replaced trim tested inspected unit with cx working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Williamsburg, VA 23185

Carl A.

Job Details: 07/26/2023

"cx complaint of unit making noise,ran unit through diag tested 3 and 4 ,checked temps was unable to duplicated noise at thsi time"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/26/2023

Unit squerling from clutch/gearcase area on agitate mode. Must replace gearcase. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase)

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Portsmouth, VA 23703

Zachery R.

Job Details: 07/26/2023

"cx complaint no cool, checked unit, unit at 45 degrees is fc and 55 in rc. thermistor measuring 33k ohms. fan is good. heater is good. heater supplied with 120vac. steamed frost build with steamer, ordering acu and ui to complete repair; ordrng 1 W11566851 (acu) and 1 W11518204 (ui)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Prince George, VA 23875

John P.

Job Details: 07/26/2023

Per RTM ticket was canceled

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Portsmouth, VA 23707

Zachery R.

Job Details: 07/26/2023

"cx complaint unit will not drain, unit is stacked. checked unit, unit displaying long drain fault, ordering 2nd tech due to unit being stacked and returning with drain pump.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/26/2023

Cx complaint freezer gasket not sealing properly heated and molded with hair dryer tested and inspected for proper use unit now functions Normally charged 120.00 service call cx paid by CC

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/26/2023

"Customer complaint is that the unit will not fill. Checked for stored error codes and found F7E4. Hot and cold valves are working properly. Ran test cycle and the unit failed to engage the basket, only engages the washplate. Inspection of the drive system found the gearcase has just started to leak oil. Ordering gearcase, slider, and clutch.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Owings Mills, MD 21117

Brian R.

Job Details: 07/26/2023

cx complaint is unit does not dry like it should and some times they need to run unit a few times to dry. tested and checked unit. tried a few settings on timer and heat seems off and on. camr on for upper number setting on timed dry but none on lower. as soon as parts are in cx asked for a call to figure out a spot that works best for them. saturday or cancelation list.; ordrng 1 W10857612 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 07/26/2023

"Replaced fc fan, tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Fairfax, VA 22031

Christian C.

Job Details: 07/26/2023

Cx complaint unit is beeping whenever opening door. Inspected unit found that control would beep whenever RC doors were opened. Found that ui had power outage led lit up. Reset ui. No more beeping.

We serviced a

JENNAIR COOKTOP

Model JGD8345ADB22

Near Potomac, MD 20854

Roberto I.

Job Details: 07/26/2023

"CX complaint all 4 burners not lighting properly, randomly high flame pops up the burner making a loud noise, 1 knob is melted.Tested burners, found all 4 igniters bad, burners and cartridge box all rusted and gas leaking frommthe base of the burners. Ordering 2 cartridges JGA8100ADB and 1 knob WP7733P31460. Collected $721.83. Balance due $110. Return visit 8/1/23; ordrng 2 JGA8100ADB (cartridge)s and 1 WP7733P31460 (knob)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/26/2023

Cx complaint F8E4 found leak at the water valve inlet removed and replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/26/2023

cx complaint unit is leaking water out front of unit. inspected unit and found unit is heating. i found air flow was very week. i removed vent hose from back and found air was pushing back out to vent from house. I found vent exit outside and found no air flow. cx to get vents cleaned to correct issue. unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Williamsburg, VA 23188

Carl A.

Job Details: 07/26/2023

cx complaint of unit not drain and giveing the error code F9E1checked unit to find that the harness on drain pump not fully seated reseated harness on drain pump tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/26/2023

customer stated that the unit wasnt cooling in the ff section. verified issue and fnd temps at 50+.. fnd unit not defrosting and the drain pan warped.. need parts.. will need to be defrosted; ordrng 1 w11457241 (drip pan) and 1 W11087438 (motor-evap) and 1 WPW10389152 (support) and 2 2callcount (2 call count)s

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/26/2023

"Cx complaint unit is not working properly inspected unit found the gearcase is binding causing loud noise . Ordering the gearcase, Control, and slider. ; ordrng 1 W11624943 (Control) and 1 W11449841 (Gearcase) and 1 W10734521 (slider)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/26/2023

"after last repair and due to prior issue, the units upper fzr drawers have failed bearings.. the unit will need all glides to correct; ordrng 2 WPW10170836 (glide)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Essex, MD 21221

Justin S.

Job Details: 07/26/2023

cx showed me the left door is still popping when the door is opened and closed. this is an ongoing issue. replaced the left extension and the mylar kit for the left hinge per the instructions and the door is still popping. called tech support and spoke with an austin. file number 7736951103. went over with the cx and he told me to have the cx contact cx support. left infor for the cx

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Leesburg, VA 20175

Ricky E.

Job Details: 07/26/2023

"customer stated that the unit wasnt cooling in the ff section. tested temps at 57 at the top and 36 at the bottom.. rc evap therm read 62 during a defrost cycle. ff evap fan functional with good air flow.. the lowest displayed temp 29, average 36, highest 77... 203.59 unit needs the ui assy; ordrng 1 w11330486 (ref ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/26/2023

replaced all parts. tested operation. unit is good to go. ice tray filled and unit left on and running.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Frederica, DE 19946

Frederick R.

Job Details: 07/26/2023

"CX complaint is ice not dispensing and no light. Inspected/tested and found unit has a faulty IM and was leaking water into bin that then froze and cracked. Augor motor is stripped. and LED mods bad. Ordfering IM, bin, LED mods and auger motor. Cannot reschedule due to part availability.; ordrng 1 WPW10300022 (icemaker) and 1 WPW10670845 (container) and 1 WPW10169511 (coupling) and 1 WPW10317991 (motor) and 1 WPW10515057 (light) and 1 WPW10515058 (light)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 07/26/2023

"replaced the control and noticed the issue persists and now with water in the unit the drain hose has a pinhole in it. checked pressure hose and it seems kinked but not at control or the tub. therefore, i will need a second tech to remove the unit and find the kink in the pressure hose. will return once the parts come in.; ordrng 1 W11417071 (harness) and 1 W11662155 (harness) and 1 W11281268 (drain hose) and 1 2ndtech (2nd tech)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04.

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/26/2023

Rc 34 avg 34Fc54 avg 42Sr#7736949168Cx complaint of unit not cooling did confirm. Took temps and called techline. Found neither evaps frozen. Unit is low on charge Did evap test and 3 way valve is working fine aswell. Will return to change drier and put post on compressor and leak test with nitro.; ordrng 1 W11099748 (Evap) and 1 W11291123 (Fc evap) and 2 W11506635 (Coupler)s

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 07/26/2023

after replacing the element it seems that when the old element failed it took out the switch as well. switch on order.; ordrng 1 WP3149404 (switch) and 1 WP3149400 (switch)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stewartstown, PA 17363

Bernard M.

Job Details: 07/26/2023

"Replaced timer per previous tech, set normal cycle and unit spins and heats as designed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 07/26/2023

replaced the valve. checked for leaks. unit is good to go.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waynesboro, PA 17268

Drew B.

Job Details: 07/26/2023

replaced parts and no noise and operational although the overlay on console got marking on it when removing ordering console inside 30 days and call to reschd.; ordrng 1 W11419056 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/26/2023

came out to resolve hte issue. repalced parts. put the unit back together. tested operation. unit is good to go. no leaks present.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Lexington Park, MD 20653

Shane B.

Job Details: 07/26/2023

cx complaint is the oven catching fire. cx was making cinnimon rolls at the time. no property or personal injury. when i arrived it looked like a fire extingisher had been used to put the fire out. i took pictures. no smell of gas. surface burners worked with no issues. started a bake cycle and the element came on and flame looks fine. unit does look like things have spilled in it that has gotten on the element. fire most likely caused by something spilling. i called techline to document. sent pictures i took of the unit. they said with flames looking good now and seeing signs of spilling that that is the cause of the fire and advised replacing no parts. SR#7736948630. unit is working as desinged.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 07/26/2023

"replaced the control and unit is still having the same issue. therefore, i checked the pressure hose and it is not kinked at the control of the tub. therfore, i will need a second tech to help me find the kink and fix it. ordreing harness wires with new pressure hose. will return once the parts come in.; ordrng 1 W11662155 (harness) and 1 W11417071 (harness) and 1 2ndtech (2nd tech)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, VA 23666

Justin W.

Job Details: 07/26/2023

cx complaint clothes getting stuck under agitator. confirmed complaint. checked unit to find washplate on agitator warped allowing clothes to get stuck under. replaced agitator and tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 07/26/2023

replaced all parts. tested operartion. unit is not tumbling and drying. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Saint Inigoes, MD 20684

Shane B.

Job Details: 07/26/2023

cx complaint is the unit not powering on. confired complaint. pressed start but no lights came on. i found the outlet is properly wired but when i checked for voltage at the board it showed none. moved plug to the plug at the top of the outlet and the LED on control board turned on. found no saved codes. ran service cycle. unit made a screaching noise during spin. replaced belt and pulley with VS parts. calibrated unit. unit is now working as designed. advised cx have outlet replaced.; ordrng 1 W11239857 (belt SB VS) and 1 W10721967 (drive pulley SB VS)

We serviced a

KITCHENAID MICROWAVE

Model KOCE507EBS22

Near Millersville, MD 21108

Alexander D.

Job Details: 07/26/2023

replaced MW outer door and foam gasket. nameplate is on oven door so ordered one isnt needed. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23605

Justin W.

Job Details: 07/26/2023

cx complaint unit not working. checked unit to find belt broke. checked to find pulley and rollers good. replaced belt and tested unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Odenton, MD 21113

Alexander D.

Job Details: 07/26/2023

"replaced magnetron, transformer, capacitor and diode. tested unit, heating good at this time. advised cx to monitor and call back if issues persist"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near North Potomac, MD 20878

Roberto I.

Job Details: 07/26/2023

"CX complaint no cool.Inspected unit, found evap not defrosting. Ran forced defrost, it worked ok. Found wrong control board installed per sp W11642483 Rev C. Ordering control board W11546690. Return visit 8/1/23; ordrng 1 W11546690 (control box)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Baltimore, MD 21224

Shane M.

Job Details: 07/26/2023

found screw missing on handle. no parts needed. refunded back for parts. LOOK (LOOK)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Pylesville, MD 21132

Bernard M.

Job Details: 07/26/2023

"Cx complaint unit makes noise. Ran normal cycle and heard soft high pitch noise that stops after 5 seconds of running. Disassembled unit and found idler was locked up. Rollers checked good.Spun wheel and motor manually and heard nothing. Replaced idler and lubricated rollers and drive shaft of motor. Re-assembled unit and when power restored, the screen was blank but still functional. Ran normal cycle and noise still occured. Ordering fascia and will use motor and wheel on return. Set for 8/3, office will contact cx with time frame; ordrng 1 W11413567 (fascia)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Middle River, MD 21220

Justin S.

Job Details: 07/26/2023

cx says they hear a loud ringing as the unit runs. this is the second unit that has made noise like this. i dont hear the unit making the noise. added insulation to the discharge of the compressor and the cx says thats better. raised the wheels and the unit now closes the door on its own. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/26/2023

"i found door gasket inside correct part number box was wrong. ordering new gasket, oncce in please reach out to cx and set up a return visit.; ordrng 1 W10917312 (right RC door gasket)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Sykesville, MD 21784

Brian R.

Job Details: 07/26/2023

cx complaint is unit is very loud at times but heats and runs well. tested and ran unit as cx had load in already. he said unit has a normal humm to it but the humm of the motor gets louder at times. unit sounds normal at the time. he had a recording of sound. no codes in unit. ran on different settings and things in it to pin point issue. will order parts needed and office will schedule.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower Wheel) and 2 WPW10121316 (Clamp)s

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hershey, PA 17033

Cody H.

Job Details: 07/26/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. CX requested to run unit through quick cycle to ensure no issues. Ran unit through quick cycle with full load with no issues. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Baltimore, MD 21224

Shane M.

Job Details: 07/26/2023

"installed harness w element. same issue with time. works but doesnt work on correct settings. recalled techline. advised to change timer again w control, cover & push start.; ordrng 1 WPW10476828 (control) and 1 W11409801 (timer) and 1 W11219344 (cover) and 1 WP3398094 (push start)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Columbia, VA 23038

Eric F.

Job Details: 07/26/2023

"Confirmed cx complaint unit not producing ice, ice frozen up in fill line. Cleared ice from line, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 07/26/2023

Cx complaint is that the unit is making a loud grinding noise when it is running. Upon arrival I found that the noise is coming from the splutch. I was able to access the splutch and found that the teeth were worn off on both parts of the splutch. I replaced the splutch and actuator. I tehn tested the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Hershey, PA 17033

Cody H.

Job Details: 07/26/2023

CX complains unit UI is unresponsive. Advised CX without warranty they would be responcible for service fee and any labor or parts used. CX thought they were covered by 10 year manufacture warranty. Infromed CX the 10 year is on select parts only and does not cover service fee or labor. CX declined to have repair done due to having to pay. No further work needed unless CX calls back and agrees to pay. CX EMAIL CONFIRMED

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near College Park, MD 20740

Sherwood

Job Details: 07/26/2023

cx complaint not making ice. arrived installed part also found right side of fc gasket was not making a complete seal. used blow dryer to fix. repair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ken M.

Job Details: 07/26/2023

"Customer complaint is that the unit is not cooling properly. Found the evaporator frozen over. Per SP W11642483C, checked control sticker. Control is good, does not need to be replaced. Evaporator thawed out and thermistor and harness inspected. Thermistor is reading 25.2kohms in an ice block(-2 degrees). Thermistor is good. Heater wire is backing out of the connector. Ordering heater and harness assembly.; ordrng 1 W11650661 (heater and harness)"

We serviced a

WHIRLPOOL FREEZER

Model w8txewfyb01

Near Baltimore, MD 21225

Shane M.

Job Details: 07/26/2023

cx complaint the unit icemaker stopped working. found 0v at icemaker. found 0v harness. found 120v at evap harness. unit needs icemaker kit. $359.94 cx paid svc by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Woodbridge, VA 22193

Richard B.

Job Details: 07/26/2023

"CX complant. No ice. Inspected unit and found in test 56 E5 error code indicating a bad thermister on ice maker. Ordering ice maker, Not in stock. Further work needed. RB; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYE5

Near Montpelier, VA 23192

Thomas B.

Job Details: 07/26/2023

Cx complaint unit is not working properly inspected unit found very very small leak few drips during cycle ordering the door gasket ; ordrng 1 W11498831 (Gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Walkersville, MD 21793

Ken M.

Job Details: 07/26/2023

Filters replaced and unit ran with the lower and middle was arm removed to flush the system out. Middle wash arm replaced and lower wash arm cleaned out and reinstalled. Unit tested and is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Mechanicsville, MD 20659

Shawn D.

Job Details: 07/26/2023

cx complaint unit leaked all over floor hasnt used since. inspected unit checked all hoses and are tight and secure. ran service cycle and found unit leaking when draining. found small hole on drain hose. taped up hose and ran again and not leaking. ordering drain hose for return; ordrng 1 W11244231 (drain hose)

We serviced a

JENNAIR RANGE

Model prg4810np

Near Rockville, MD 20850

Roberto I.

Job Details: 07/26/2023

"Cx complaint right oven has gas smell during bake and doesn't reach the temperature. M/s tag missing.Tested bake igniter, found it dragging only 2.6A. Ordering bake igniter WP73001165. Cx paid in full ($505.94); ordrng 1 WP73001165 (bake igniter)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Odenton, MD 21113

Alexander D.

Job Details: 07/26/2023

replaced control and moisture sensor harness. tested unit. advised cx to monitor and call back if issue persists

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Rockville, MD 20850

Roberto I.

Job Details: 07/26/2023

"CX complaint no cool.Found 57F in the Rc and 40F in the Fc. Removed evap cover, found evap not defrosting completely. Forced defrost, the heater didn't turn on. 120V sent from the control to the heater with heater disconnected, but voltage dropped to 0V with heater connected. Ordering control board WPW10503278. Collected $171.15. Return visit 7/31/23; ordrng 1 WPW10503278 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near White Marsh, MD 21162

Justin S.

Job Details: 07/26/2023

cx says the unit is still frosting and the freezer light no longer works. found the freezer drawer is not closing on the left side. replaced both slides and retested. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near College Park, MD 20740

Israel R.

Job Details: 07/26/2023

Customer complaint unit is not turingn on the light. I found the light switch is bad. I installed new switch and tested unit is back to normal operations. No POP only lease contract. but serail number is 2023

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 07/26/2023

Cx Complaint is the unit isnt heting. Inspected unit and found unit is operating but not heating tested power to unit and unit is getting proper power pulled rear cover and tested eveything and foundf the thermostat is testing open. Replaced and tested unit is now heating properly.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Round Hill, VA 20141

Ricky E.

Job Details: 07/26/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Glen Burnie, MD 21061

Shane M.

Job Details: 07/26/2023

installed all parts. calibrated the unit. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 07/26/2023

cx under impression unit has 10 year warrenty advised cx unit is no longer under warrenty and 10 years only for 2 parts . serivce will be due of 120 not including parts or labor cx refused service at this time .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Rosedale, MD 21237

Justin S.

Job Details: 07/26/2023

cx showed me a video of the unit making a noise and says its been going on for years. says se has turned the ice maker on and off with no chnage. heard the unit make the noise before i put the unit in diagnostics. ran all the diagnostic checks and didnt hear the noise. closest thing to the noise i can hear is the damper. cx also showed me the right refrigerator door gasket is starting to tear.; ordrng 1 W11087463 (damper) and 1 WPW10460580 (gasket-fip)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Magnolia, DE 19962

Frederick R.

Job Details: 07/26/2023

CX complaint is WM no agitate. Inspected/tested and found unit will not agitate due to defective actuator. Replaced actuator from pre-id. Calibrated and then retursted and WM is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near McLean, VA 22102

Jason A.

Job Details: 07/26/2023

CX complaint FRIDGE slow & sometimes thin ice cubes. Found ice bin 1/3rd full of ice - some full size & some thin. Thin cubes in icemaker did not eject. Same E5 error. Ran test 57 & harvest completed. See SDpics. Test 45 no water flow. Checked water system water flows thru filter to reservoir & to dual valve. Called parts. Scheduling return 7/27 & overbook > JJ; ordrng 1 W11482383 (Dual valve RC)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Waynesboro, VA 22980

Danny R.

Job Details: 07/26/2023

found icemager gasket coming off leaking ait in fridge adjusted gasket checksoko

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Falls Church, VA 22041

Lloyd B.

Job Details: 07/26/2023

Cx complained the unit would freeze things in the rc. Installed new thermistor and diffuser and set unit to factory settings. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/26/2023

"cx complaint doesnt think soap is dispensing out , found load and go set to 8x and disabled, showed cx how to set to 2x for max dispense and how to set load and go on, thru componant activation showed soap pump functioning, removed few coins from agitiator and instructed cleaning as well, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Falls Church, VA 22041

Lloyd B.

Job Details: 07/26/2023

"Cx complained of a gasket tear and of no water. Installed new filter head, installed gasket and applied heat around gasket for a good seal. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/26/2023

"installed console and tested, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Silver Spring, MD 20901

Israel R.

Job Details: 07/26/2023

Customer complaint unit is overfrosting int he freezer on top of the items. I found the unit is cooling the temp set is -5 so is very cold. I tested temps and is reading about -2 degrees. The gasket is sealing correctly. The freezer gasket and door are good. SHe metntioned something with the middle drawer and is ripping i can see magnets. collected for that gasket to be ordered and replace. 3 at tribles. Call customer when part is available.; ordrng 1 WPW10443326 (gasket-fip 185.38)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Winchester, VA 22602

Daniel J.

Job Details: 07/26/2023

installed water valves and new console diag cycle complete no errors started quick wash fiilled agitated stopped started normal cycle starting and filling normal

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Laurel, MD 20724

Alexander D.

Job Details: 07/26/2023

"cx complaint LF burner not working. inspected unit and verified complaing. element tests good. found switch only sending 120v. replaced LF switch from v/s. tested unit. unit is now working properly; ordrng 1 WP3149400 (switch(AD V/S)), used 1 WP3149400 (SWITCH(AD V/S)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Leonardtown, MD 20650

Shane B.

Job Details: 07/26/2023

"cx complaint is the unit leaking after recent repair. cx said unit was leaking where the copper supply line meets the valve. cx tighened the fitting and it is no longer leaking. cx discovered leak while walking in kitchen in soaks. seams in the flooring were all wet, water had traveled under the flooring and under cabinets to left of unit. i found warpped flooring under unit and water stains behind and in front of unit on the left side. took multiple pictures. cx has also sent in pictures and video of the floor while it was wet.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hanover, MD 21076

Alexander D.

Job Details: 07/26/2023

"cx complaint motor runs but drum not turning. went over oow pricing and cx declined service, would rather buy new. no service provided, no money collected"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near New Market, MD 21774

Ricardo S.

Job Details: 07/26/2023

"4147 2024 8382 8503 04/26 853Cx complains that the unit not working on any cycle, inspected unit, the unit wont fill with water but makes a clicking noise, drain pump issue, inspected unit, found a screw stuck on drain propeller .. unit testd several times and works fine"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Hanover, MD 21076

Alexander D.

Job Details: 07/26/2023

"cx complaint burning smell and smoke when using unit. inspected unit and verified complaint. found cap, diode and wires for transformer burned up, pic saved. also noticed one of the wires coming out of noise filter is also burnt so main harness will need replaced also. called safety to document sr#7736910565. ordering transformer, cap, diode, main harness and returning with preid mag. call cx to schedule return visit once we have eta on parts; ordrng 1 W11545872 (transformer) and 1 W10850446 (capacitor) and 1 W11256462 (diode) and 1 W11469478 (main harness)"

We serviced a

MAYTAG WASHER

Model MVWC555DW1

Near Williamsburg, VA 23188

Carl A.

Job Details: 07/26/2023

"cx complaint of unit making noise,checked unit to find the following error codes F9E1 ,checked unit to find play in wash plate and looked on the under side to find oil leaking from gear case ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W10528947 (Drive Hub) and 1 W10876600 (Drain Pump) and 1 W11454734 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (drive belt) and 1 W10913953 (actuator) and 1 W11395618 (Capacitor) and 1 Look/Look"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 07/26/2023

"CX complains unit is making squeeking/ squealing noise during cycle. CX is vwithin manufactures warranty. Found unit idler to be warped and needing replaced as well as rollers failing and binding on shafts. Was able to replace rollers and idler with pre i.d parts. Retested unit and unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near York, PA 17401

Bernard M.

Job Details: 07/26/2023

"Replaced both valves, restored power and turned on gas, all burners and oven ignite and no gas leaks. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Charlottesville, VA 22911

Eric F.

Job Details: 07/26/2023

"Cx thought she had extended warranty, informed cx that warranty only covers parts replacement on basket and motor but she would owe for diagnostic labor and any other parts. Cx refused service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/26/2023

"food freezing in rc, tested thermistor, out of tolerance, replaced thermistor. also discussed loading, air flow and food placement in unit."

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Charlottesville, VA 22911

Eric F.

Job Details: 07/26/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Portsmouth, VA 23701

Zachery R.

Job Details: 07/26/2023

"replaced fc door. used steamer to clear frost build. did not have part intended, ordering correct harness, and filter housing to complete repair,; ordrng 1 W11291133 (harness) and 1 WPW10394053 (housing)"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Washington, DC 20003

Brian F.

Job Details: 07/26/2023

"Cx states washer door locked, won't start cycle. Entered diagnostic mode, found saved F9E1, cleared code, activated drain pump in manual test mode, pump turns on and drains very slowly. Found drain filter blocked with clothing, cleared block and reassembled. Ran auto test, completed with no errors, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Glen Burnie, MD 21061

Shane M.

Job Details: 07/26/2023

cx complaint tthe unit still bouncing all over the place. found weal suspension . replaced suspension.

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Washington, DC 20011

Brian F.

Job Details: 07/26/2023

"Cx states unit giving F8E1, asked about gasket, cx says no issues with gasket. Entered diagnostic mode, found saved F8E1, cleared, ran auto test, cold 1 valve not opening, activated valve in manual test mode, valve receiving 120VAC from control, unit needs new cold valve.; ordrng 1 W11316256 (cold valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Baltimore, MD 21206

Shane M.

Job Details: 07/26/2023

nstalled all parts. unit workingproperly.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near ,

Frederick R.

Job Details: 07/26/2023

Replaced blower per prior diagnosis. Found harness burnt from pinched wire. Went to replace board and after replacement the unit started throwing error codes for miswire. Checked all connections and all was good. Put original board back on and they went away and tested unit. DWO is now working properly. Job is complete; ordrng 1 look (lopok)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lancaster, PA 17603

Justin L.

Job Details: 07/26/2023

"Cx complaint unit randomly powers off. Was able to access unit and found 122.3VAC into control. Ran test 1 and 2 pass. 3 damper open and closed evap fan ran. 4 compressor and condensor fan ran. 36 icebox fan ran 37 pass. Contacted MX due to intermittant dc circuit issue ordering control, ui, icebox and evap fans and once in office will need to set return; ordrng 1 W11642011 (ui) and 1 W11556912 (control) and 1 W11661931 (evap motor) and 1 W11334745 (icebox fan) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Centreville, VA 20120

Richard B.

Job Details: 07/26/2023

"CX complant ,Drawer in freezer has a sharp spot on it from being cracked and freezer is not cold enough , Inspected unit and found center drawer in freezer has a sharp edge on it and is a saftey concern . Also found temp in freezer even though set to zero is reading 16 degrees Ordering freezer thermister and freezer pan. Further work needed. RB; ordrng 1 W10858802 (freezer pan.) and 1 W10316760 (thermister)"

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