Service History 350 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHW08

Near Laurel, MD 20723

Israel R.

Job Details: 07/27/2023

Installed new control. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Greencastle, PA 17225

Drew B.

Job Details: 07/26/2023

cx complaint that unit ran and leaked and had the f8e4 and wouldnt let her doan ything when i arrived found goo bit of water in float tray.. cleared water and codes from unit ran unit for 15 mins no leaks at inlet hose or vlave no leaks out of the drain pump or hose.. and unit is leveled and no apparnt leaks from the unit under motor etc. will need the console overlay though for not repsonding to the buttons being selcted half dont respond but ordering inner door seal for percasution as of leaks. inside foam pad wasdry as well.; ordrng 1 W11664713 (bottom seal) and 1 W11660284 (console overlay)

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Harrisburg, PA 17103

Fred G.

Job Details: 07/26/2023

"CX is not home, note says cx wont be home till 3:20pm; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model KFGD500EBS00

Near Pasadena, MD 21122

Alexander D.

Job Details: 07/26/2023

replaced upper oven bake ignitor. tested unit. unit is now working properly

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Richmond, VA 23228

Thomas B.

Job Details: 07/26/2023

Cx complaint unit is not working properly inspected unit removed power is going to the unit but the user interface is not coming on ordering the user interface assy and will return with control; ordrng 1 W11600651 (User Interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVT00

Near Newport News, VA 23607

Justin W.

Job Details: 07/26/2023

cx complaint no cool. checked unit to find compressor seized up and not running. hot to touch. ordering ss repair. unplugged unit; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (drier) and 1 W10843121 (drier) and 1 WP2188822 (evaporator) and 1 2324712 (condenser) and 1 W11506635 (coupler) and 1 look (look)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Bowie, MD 20715

Leon

Job Details: 07/26/2023

cx complaint was IM didnt work at all confirmed issue seen that the IM was turned off and cx didnt know what happen checked everything still IM working like it should

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Townsend, DE 19734

Taylor F.

Job Details: 07/26/2023

Cx complaint is unit not washing proeprly. Tested inspected and verifed complaint. Found the sump to be defective. Also found debris in both spray arms and the filter. Was able to get all the debris out of spray arms and filter. Replaced sump and heater from previous diagnosis. Leveled unit and that corrected to door rubbing issue and bent back heater support to original postion. Ran through a diag cycle and verifed no leaks and all operations are working properly. No leaks. Unit is working as designed. Job is complete.

We serviced a

KITCHENAID OVEN

Model KODE507ESS21

Near Washington, DC 20008

Brian F.

Job Details: 07/26/2023

"Cx states console not working, inspected and confirmed. Installed new console, powered on oven, tested, unit is now working properly. Cx was shipped 2 W11600646 consoles, took spare with me, placed in bin."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 07/26/2023

"Installed front right burner head, tested unit.. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Stafford, VA 22554

Robert W.

Job Details: 07/26/2023

Replaced heater unit tested and is working properly.

We serviced a

KITCHENAID DBL WALL OVEN

Model KEBC208KBL0

Near Olney, MD 20832

Robert L.

Job Details: 07/26/2023

"cx complaint after self clean upper door locked and no power, thermal fuse blown to control, jumped fuse consoel powered up, found upper cooling fan running slow, lower oven working fine, upper oven has blown hi limit fuse, blower NLA, quoted $597 , cx to research blower, collected $120 visa ............would be 2 count labor charged; ordrng 1 4451175 (element kit,bake) and 1 WP9759242 (thrmst-fix) and 1 4456654 (fuse-thrml)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/26/2023

CX Complaint is the unit FC door not opening. Inspected unit and found the FC door not closing all the way and due to door not closing allowed ice to form in FC keeping door stuck closed got door open and defrosted everything and found the FC rails have failed and are keeping door closed also found Fc light out. Ordering Rails and light.; ordrng 1 W11668672 (RH rail) and 1 W10695459 (FC light)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bowie, MD 20715

Leon

Job Details: 07/26/2023

cx complaint was unit didnt start confirmed the issue cx door lock was defective wouldnt lock at all ordering new lock; ordrng 1 W11513248 (lock)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Waldorf, MD 20603

Shawn D.

Job Details: 07/26/2023

found coupler had failed and also 3way valve line cracked compressor locked. replaced the compressor cut crack out of 3 way valve and extended line then put uv drier on welded everything then vacumed unit down and filled to remended and started cooling down good. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Centreville, VA 20120

Ezra M.

Job Details: 07/26/2023

intermittent squeaking and squealing from bottom right door hinge. ordering hinge and lubricant. will need to remove built-in door to change and or lubricate hinge. will need second tech.; ordrng 1 WP2006780 (hinge-door) and 1 WP2302876 (hing-bushg) and 1 WP99003172 (silicone l) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Martinsburg, WV 25404

Daniel J.

Job Details: 07/26/2023

per notes installed splutch drive motor belt and gearcase calibrated ran diag and started quick wash cycle

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Vienna, VA 22182

Christian C.

Job Details: 07/26/2023

Installed dataloggers. Set pickup return on 08/02.; schdld next appmnt for 8/2 WED !

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near ,

Frederick R.

Job Details: 07/26/2023

"CX complaint is WM not washing. Inspected/tested and found unit had a defective actuator. Once it tried to drain I found drain hose defective and was squirting water. Replaced actuator from pre-id and drain hose from VS. Leveled unit properly and restested. WM is now working properly. Job is complete; ordrng 2 40922 (hose FRVS)s, used 2 40922 (hose FRVS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/26/2023

"Cx complaint is the unit door not sealing properly.Inspected unit and found the door mullion not closeing also found the door icon not turning off. Found the pivit has failed and isnt allowing mullion to open or close properly also found the cover for door switch failed and isnt showing the door open or closed. Ordering door gasket, cover, pivit and shelf; ordrng 1 W10917312 (gasket) and 1 W10840312 (Door pivit) and 1 W11225850 (Cover) and 1 W10887818 (Shelf)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Herndon, VA 20171

Christian C.

Job Details: 07/26/2023

"Installed evap cover, evap drip tray, fan support, and evap fan and thermistors. Ran test 3 and fans are working. Set temps to recommended."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Richmond, VA 23224

Chris B.

Job Details: 07/26/2023

cx comp knob will not spin timer insp unit conf cx comp found timer very hard to turn and knob will not turn switch ordering knob and switch to complete repair; ordrng 1 W11675852 (knob) and 1 W11685947 (switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Arnold, MD 21012

Alexander D.

Job Details: 07/26/2023

"cx complaint after previouse repair water dispenser paddle getting stuck, doesnt spring back. upon arrival cx said unit isnt spitting ice onto floor like it used to and havent had anything freeze in rc yet. inspected unit and verified complaint. as soon as i popped the ui out it started spring back again. rearranged the wires behind ui so they dont interfere with paddle. tested unit. unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS03

Near Brookeville, MD 20833

Robert L.

Job Details: 07/26/2023

"cx complaint after waterline ran no ice or water, installer confirmed warter to unit, but design (see pic) of fitting to valve installed over tightened compressing o-ring sealing off water, was able to back out fitting until water flowed, ran several gallons thru dispenser, cx to allow time for ice, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Edgewood, MD 21040

Neil H.

Job Details: 07/26/2023

cx complaint unit was making clicking noise i tested unit sounds normal and going through each stage of wash properly cx will call but unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Chambersburg, PA 17201

Drew B.

Job Details: 07/26/2023

replaced parts pulled 29 in vac (pic) filled to 4.5 oz and started cooling no signs of leaks and fans and etc were running

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Dover, DE 19904

Frederick R.

Job Details: 07/26/2023

"Replaced copernicus board, MW control and found cavity thermostat defective. Replaced harness. Put unit back together but have no way of testimng because unit completely uninstalled. CX has Keifers coming out Friday to reinstall."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chester, VA 23831

John P.

Job Details: 07/26/2023

"Installed UI, ACU, and console tested working as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Timonium, MD 21093

Brian R.

Job Details: 07/26/2023

came out to replace parts and ice maker sent was wrong part number. part #W11554919 was sent and didnt match number for unit. units making ice now but not as fast she said. will reoder parts and office will schedule her back on my schedule when we get part or when she calls when she gets part.; ordrng 1 W11658802 (Ice Maker Re Order)

We serviced a

WHIRLPOOL RANGE

Model KFDCS06JSS01

Near Richmond, VA 23229

Thomas B.

Job Details: 07/26/2023

Removed and replaced the caps and burner heads tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Millville, DE 19967

Michael E.

Job Details: 07/26/2023

CX complaint: control panel loose. Tested and verified complaint. I found the bottom right corner of panel moves. I was unsuccessful in getting it remounted properly due to a defect in the tabs. Ordering control panel. This is a new house that has not yet been occupied. Cannot reschedule due to no one on site to schedule it with.; ordrng 1 W11184551 (panl-cntrl)

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW2

Near Millville, DE 19967

Michael E.

Job Details: 07/26/2023

"CX complaint: not draining. Tested and verified complaint. When i got into the drain pump i found a lot of small metal objects in filter. When activated, drain pump runs but doesnt move water. Quoted CX price to replace drain pump WPW10605427. CX paid for service, labor, S&H and part. No money owed on repair vist. Cannot reschedule due to NW part. No money owed on repair visit.; ordrng 1 WPW10605427 (pump-water)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs325fdam02

Near Germantown, MD 20876

Julian H.

Job Details: 07/26/2023

CX complaint about unit not cooling on RC inspected freezer and found a very big ice formation from drain evap causing door not to close properly & air return being block by this ice remove all ice formation cleared drain & defrost air return can fell air flow now thru vents MUST WAIT 24 HRS TO COOL DOWN

We serviced a

WHIRLPOOL WASHER

Model FAV6800AWW

Near Baltimore, MD 21214

Justin S.

Job Details: 07/26/2023

cx says the unit does not unlock the lid. the lid is locked and reset power to the unit with no change. put the unit into service mode and the unit does not spin. found voltage goes to the locks. the unit needs the left latch. cx does not wish to continue with the repair; ordrng 1 WP25001048 (latch(139.90))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rockville, MD 20853

Roberto I.

Job Details: 07/26/2023

"CX complaint Rc too cold on top shelf. Ice get stuck in the chute.Found Rc temp set on 2 and 39F on top shelf. Unable to replicate any issue with temperature. Instructed cx about coldest areas on top shelf around baffle. Inspected ice chute, seems like some ice cube drops from the container in the chute when this is closed. Ordering ice container WPW10558424. Part to be shipped directly to cx, it deesn't require installation.; ordrng 1 WPW10558424 (ice container (ship to cx)) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Richmond, VA 23224

Chris B.

Job Details: 07/26/2023

replaced evap fan mootr and damper tested both for operation unit wroking as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Manassas, VA 20110

Richard B.

Job Details: 07/26/2023

"CX complant. Washer making noise. Prior diagnosis found unit needs gearcase , splutch and belt. Installed parts and ran a DLMS ccalibration cycle. Tested unit and adjusted concentration level of soap for CX . Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB6769PAS4

Near Timonium, MD 21093

Brian R.

Job Details: 07/26/2023

cx complaint is unit leak out bottom of door on left side.units O-O-W and she knows. found gasket covere in white stuff and not sealing to shell like it should. tested and checked unit with front of door off. unit never leaked. saw water spots on outter lip pf door and getting seepage out some. she wants to clean and run a cleaning cycle first and go from there. she will pay 120 service for today and call back if needed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Alexandria, VA 22302

Lloyd B.

Job Details: 07/26/2023

Cx has a unit that needed the updated heater. Installed new heater and the unit shall heat and not leak. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Manassas, VA 20110

Richard B.

Job Details: 07/26/2023

"CX complant. Washer not working right. Prior diagnosis found unit needs back panel and tub ring. Tub ring got hung up on back panel. Installed new back panel and tub ring, Tested yunit, Working as designed. Old parts left with CX . RB"

We serviced a

WHIRLPOOL RANGE

Model WEC310S0LS2

Near Manassas, VA 20109

Richard B.

Job Details: 07/26/2023

CX complant. Knob for stove broken. Inspected unit and found cooktop knob missing spring insert. CX stated knob never arrived in mail. Ordering knob. Further work needed. RB; ordrng 1 W11517331 (knob)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Manassas, VA 20109

Richard B.

Job Details: 07/26/2023

CX complant. Washer making noise. Inspected unit and found when unit goes into drain and spin cycle the gearcase is screaching. . no excess oil on splutch yet. Ordering splutch and gearcase . AIG contract. Further work needed. RB; ordrng 1 W11454741 (gearvase) and 1 W10721967 (splutch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Sterling, VA 20165

Jason A.

Job Details: 07/26/2023

CX complaint DW not cleaning well. Soil buildup. Not getting hot or drying. Found F7E1 error code & 1 wire blue to thermal fuse loose. Reseat connector & ran test wash. HTR is getting 120VAC & heats. Start a NORMAL Cycle. Unit is advancing & heating. NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Arlington, VA 22205

Demonte S.

Job Details: 07/26/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is frosting / Icing in the Freezer Section. Checked the Door Seal. Door Seal is not sealing properly on the left upper Freezer Door. Heated the Door Seal with Heat Gun. Door seems to be Sealed. Called Whirlpool Techline Ref # 7736946817 to report all findings. If the cx calls back order the Slides = W10758096 ( will need both) Gasket = W11625085. Don't go without parts. Cx paid for the Service Call Only by Card. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Purcellville, VA 20132

Ricky E.

Job Details: 07/26/2023

"customer stated that the unit was making a lot of noise in wash and was leaking. verified issue and fnd units gearcase taking on water and leaking, and causing other parts to fail.. unit is in the garage due to leaking, and the customer was advised not to use the unit because of leaking.. customer to replace the unit.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Montross, VA 22520

Tanner B.

Job Details: 07/26/2023

Installed new compressor and refilled unit. Job complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS2

Near Timonium, MD 21093

Brian R.

Job Details: 07/26/2023

cx complaint is units not making ice. said he changed the filter and did a cleaning on unit and it feels warm and not making ice. turned unit on to run and no water as well as drain pump seems broke and hanging down as well. unit was off awhile and warm. removed filter and replaced as it wasnt set right and got water but clow. water just leaked out lower pump as its broke. will need parts to replace to get unit running and test further. as soon as parts are in office will schedule.; ordrng 1 W11542868 (Drain Pump) and 1 WPW10511923 (Temperature Sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Crofton, MD 21114

Leon

Job Details: 07/26/2023

cx water filter was stuck confirmed the issue i was unable to removed filter so we replaced the housing tested everything no leaks and everything is working i should

We serviced a

AMANA RANGE

Model AER6303MFS3

Near Ocean City, MD 21842

Michael E.

Job Details: 07/26/2023

"CX complaint: no bake or broil. Tested and verified complaint. At term block we have 120/120/240vac. When bake or broil is activated, at the element, we have 120/120/0vac. No problems found with wiring. Replaced control and tested and that did not resolve. Ordering oven wire harness. Cannot reschedule due to SO part; ordrng 1 W11544350 (wire harness oven)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Dayton, MD 21036

Robert L.

Job Details: 07/26/2023

"installed new icemaker, module cycled and called for water, and good pressure at dispenser, valve is ok, tested all ops ok............. ]if still not making ice, may be hidden issue in emitter/reciever boards"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near ,

Frederick R.

Job Details: 07/26/2023

CX complaint is WM leaking. Inspected/tested and after talking to CX found leak was coming from front left of unit. Removed top and discovered tub ring was not updated. Replaced tub ring from pre-id. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Sterling, VA 20165

Jason A.

Job Details: 07/26/2023

CX complaint FRIDGE warm temps. Checked FC & RC items. Unit is not at all full. .Measured water in container in RC 38F. Nothing in FC to measure except some icepacs. See SDpics. Checked evap & good frost pattern but defrost heater was on & not much ice to clear. Very active defrost. Ran unit in test mode is pulling 0.9A after 10 minutes full frost pattern. 90hi side -5inHg. Called techline. Adjusted pressure to 45-55 psi. SR: 7736949447 > JJ; ordrng 1 RCdatalogger (RC datalogger) and 1 FCdatalogger (FC datalogger) and 1 W11609822 (Evap harness) and 1 W11595220 (Control 10+ at WP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Portsmouth, VA 23701

Zachery R.

Job Details: 07/26/2023

"cx complaint defective doors, verified issue, replaced fc door and installed nameplate. ordering fc door and 2nd tech to complete repair.; ordrng 1 LW10918659 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Kearneysville, WV 25430

Daniel J.

Job Details: 07/26/2023

noise during cycle checked faults none stored checked slider and replaced tested again almost a grinding noise from gear case when in spin vertical movement from washplate ordering gearcase and stator customer also concerned with water coming into tub seems less than before tested; ordrng 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W11165546 (valves)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 07/26/2023

"Cx complains that the unit keep filling at the end of the cycle inspected unit and the cold valve not closing properly, replaced valve assy, reset power, unit tested several times and works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, WV 25413

Daniel J.

Job Details: 07/26/2023

per notes installed ui control touch pad and control diag cycle checked for errors none present

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Bluemont, VA 20135

Ricky E.

Job Details: 07/26/2023

"installed parts, unit had the same issue. verified the same things as last service.. went to the door connection and once unplugged the unit turned on, the lights began to work and the unit started to cool. if plugged back in the unit would shut down... issue in door or ui's... unable to locate a short or broken wire... no service at call; ordrng 1 w11610996 (left door) and 1 w11574767 (sparsh ui) and 1 w11574766 (triton ui)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near ,

John P.

Job Details: 07/26/2023

"CX complaint unit leaking water checked unit found water spraying from bottom of sump, ordering sump; ordrng 1 W11613479 (Sump)"

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/26/2023

"cx complaint the unit is making alot of noises during the spin cycle at the end. checked the unit and found that the bolt holding the rotor in place was not tightly secured to the unit. therefore, that gave play in the stator and rotor and caused abnormal noises. replaced the clutch and made sure it was tightly secured to the gearcase. unit is running as designed.; ordrng 1 W10734521 (slider ar vs), used 1 W10734521 (slider ar vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22031

Christian C.

Job Details: 07/26/2023

Cx complaint unit intermittently does not start. Inspected unit found F0E9 off balace pause. Ran through diag cycle no issues. Recalibrated unit. Unit is working as designed.

We serviced a

JENN-AIR COOKTOP

Model JED3430WS01

Near Richmond, VA 23235

Joseph D.

Job Details: 07/26/2023

removed knobs successfully unit will need infinite switch ordering both dual infinite switches and will only use one as it's impossible to tell which one is the proper switch via images or diagram. One unused infinite switch must be returned charged customer for more expensive infinite switch diagram unclear as to which is which; ordrng 1 WPW10215034 (Switch 1) and 1 WPW10234425 (Switch 2)

We serviced a

JENN-AIR HOOD

Model JXD7036YS5

Near Great Falls, VA 22066

Jason A.

Job Details: 07/26/2023

CX complaint VERTICAL HOOD damaged. Frame dent. See SDpics Document damage & call JA trade partners & techline. SR: 7736947783 > JJ.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Portsmouth, VA 23702

Zachery R.

Job Details: 07/26/2023

"upon arrival checked voltage at terminal, electrical issue has not been resolved. l1-n reading 245vac. l1-l2 reading 121vac. advised cx to contact electrician"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Rockville, MD 20853

Roberto I.

Job Details: 07/26/2023

"CX complaint washer skips the cycle and goes to done.Ran diag, found F2E1 error. Cleared error and ran test cycle, the unit worked as designed. Ran a calibration cycle and then a normal cycle. The unit after sensing went directly to done and never started the cycle. Ran a test cycle one more time, and it worked ok. Ran a heavy cycle, after sensing vent to done. Ran a test cycle for the 3rd time, every single component worked ok. Ordering control board W11608056. Return visit 7/3123; ordrng 1 W11608056 (control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Chesterfield, VA 23838

John P.

Job Details: 07/26/2023

CX complaint unit leaks water checked unit found vent cover not seated to inner door panel causing water to come around vent assembly seated cover onto vent assembly tested working as designed.

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Ocean City, MD 21842

Michael E.

Job Details: 07/26/2023

"CX complaint: unit not draining. Tested and verified complaint. No error codes. Drain pump not making a sound when it should activate. This is a stacked unit in a tight closet with water heating and plumbing behind unit to be careful of. Ordering control, lower harness and drain pump. Once we can get unit out, we can complete diagnosis. 2 techs needed. Cannot reschedukle due to NW part; ordrng 1 W10919003 (pump-water) and 1 W11629601 (control) and 1 W11417071 (lower harness)"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Midlothian, VA 23112

John P.

Job Details: 07/26/2023

"Cxs complaint unit not making ice like used to, checked unit found compressor not always coming on making loud noises when does come on.; ordrng 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 1 WPW10200037 (Drier) and 1 WPW10218037 (Evap) and 3 4387444 (Repair kit)s and 1 4ctss (4ct ss)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Bristow, VA 20136

Ezra M.

Job Details: 07/26/2023

cust stated already had unit looked at by another company.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/26/2023

cx complainrt the unit is not turning on. checked the unit and noticed interior light on but ui unrespoonsive. replaced the control after noticing no DC voltage sent to the ui. after replacing control i tested operation. uniit is good to go.

We serviced a

WHIRLPOOL DRYER

Model WGD560LHW3

Near Silver Spring, MD 20901

Israel R.

Job Details: 07/26/2023

Installed new harness and tested. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/26/2023

Wire was loose on harness for shifter. Reseated wire in connector and unit is now as designed.

We serviced a

KITCHENAID HOOD

Model KXD4636YSS7

Near Gainesville, VA 20155

Ezra M.

Job Details: 07/26/2023

"downdraft raises, but only if button held. will need new motor assy, motor delivered was damaged in shipping, reordering motor; ordrng 1 W11187731 (motor assembly (reorder))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Norfolk, VA 23502

Zachery R.

Job Details: 07/26/2023

"replaced parts, tested, no signs of any leaks secured acu in bin."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Nokesville, VA 20181

Ezra M.

Job Details: 07/26/2023

"not completing cycles. unit storing errors, f8-e6, f0-e2, f3-e2, f7e0. thermistor in valves out of range, giving error. ordering valves. also found gearcase leaking oil. ordering gearcase, slider and rotor. rotor gears rubbing slider due to not fully disengaging. ordering clutch; ordrng 1 W11393685 (gearcase) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 1 W11165546 (valve) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Dumfries, VA

Robert W.

Job Details: 07/26/2023

Replaced belt pulley and idler unit tested and is now working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Ashburn, VA 20147

Simon

Job Details: 07/26/2023

CX complaints dish washer error code F8 e4 .inspected unit found error code FA E4 (f10 e4) run the unit clear error code but error code shows again F10 E4 diverter can not find positions checkes all connection WIRES no leaks .sump motor noisey .ordered sump motor assembly.SZ; ordrng 1 W11416362 (PUMP MOTOR)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Staunton, VA 24401

Danny R.

Job Details: 07/26/2023

unit is doin weird stuff running on its own not doiong diag called tech line found wrong part was installed needds difrent control; ordrng 1 W11513246 (control)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Salisbury, MD 21804

Michael E.

Job Details: 07/26/2023

Replaced control as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Chesterfield, VA 23832

John P.

Job Details: 07/26/2023

"CX complaint unit getting to cold, verified control not changing. Replaced control tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Charles Town, WV 25414

Ricky E.

Job Details: 07/26/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Moseley, VA 23120

John P.

Job Details: 07/26/2023

Replaced console tested working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/26/2023

"installed console, acu and mw control. mw light not working. ordering control again. also, right door hinge not holding door tight. ordering hinge and arm.; ordrng 1 WPW10128850 (arm) and 1 W11325603 (mw control) and 2 W11598235 (hinge, door)s and 1 W10886919 (lmp-basles)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Boyds, MD 20841

Julian H.

Job Details: 07/26/2023

UNIT LESS THAN 30 DAYS BRAND NEW KITCHENCX complaint about cans rolling fwd also a noise from compressor when closing doors checked level on unit is perfect tested with a big level that CX had found that unit wasnt attached to cabinet kitchen missing lh side panel from cabinetry attached unit from rh side with couple screws from tool bag also installers failed to remove shipping tape around frame remove this for CX unit not moving at all now looks fine

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Alexandria, VA 22305

Davonte

Job Details: 07/26/2023

"cx complanied unit would stop mid cycle of a wash. after running a wash cycle on delicate. i confirmed cx complaint. unit filled and drain , then unit displayed EL error. when to run a manuel lid lock test and lid didnt lock. unit will need new lid lock.; ordrng 1 W11371714 (lid lock)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Barboursville, VA 22923

Eric F.

Job Details: 07/26/2023

"Confirmed cx complaint unit not pumping. Found damage to harness. Spliced harness, restored power to drain pump, unit working as designed. Charged cx 120, quoted him for harness replacement if issue reoccurs. If cx calls back with pump issues must return with harness listed in pvr.; ordrng 1 W11568984 (harness)"

We serviced a

WHIRLPOOL WASHER

Model wtw5010lw0

Near Salisbury, MD 21804

Michael E.

Job Details: 07/26/2023

"CX complaint: noise problem. Tested and verified complaint. I secured lines behind unit and adjusted level legs. CX described a squeeling sound. I found rub marks where belt had slipped. Replaced drive belt from van stock. Tested ujnit and it is now working proeprly. Job is complete; ordrng 1 W11239857 (belt van stock), used 1 W11239857 (BELT van stock) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Staunton, VA 24401

Danny R.

Job Details: 07/26/2023

unit will need lower harness and control harness broken and pump; ordrng 1 W11590868 (lower harness)

We serviced a

WHIRLPOOL DRYER

Model GEW9868KQ1

Near Winchester, VA 22602

Daniel J.

Job Details: 07/26/2023

dryer not heating found element open broken wire replaced tested confirmed heating

We serviced a

MAYTAG WASHER

Model MVWB855DC2

Near Hanover, PA 17331

Drew B.

Job Details: 07/26/2023

cx complaint that unit is not latching and has the f5e2. and has the lid latch error. will need the followiong parts in and awaiting for approval through lowes; ordrng 1 W10861642 (lid lock in @tribles) and 1 W11112662 (console 7@trb)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chillum, MD 20712

Sherwood

Job Details: 07/26/2023

cx complaint unbalanced. arrived put unit into a service diag. got error code f0e5 for unbalanced load. pusheed on tub bounce like 3 times. installed suspension doesnt bounce as many time clear error code. ran a calibration cycles and Service Diagnostics verification cycle. no error codes after repair. repair is now complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hanover, PA 17331

Drew B.

Job Details: 07/26/2023

cx complaint that unit is leaking water after a load all over the floor found in manual test the tand pipe was clogged causing watyer to back out showed cx leak and advised repair to pipe unit is functinoal checks good

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stephens City, VA 22655

Daniel J.

Job Details: 07/26/2023

installed parts checked level ran drain and spin spin normal

We serviced a

WHIRLPOOL DISHWASHER

Model wdf520padm9

Near Cabin John, MD 20818

Brian F.

Job Details: 07/26/2023

"Installed new sump assembly, ran service diagnostic test, motor now working, completed test w/ no errors, started normal cycle with no issues. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH3

Near Kensington, MD 20895

Roberto I.

Job Details: 07/26/2023

"CX didn't let me in, she said 'the dishwasher was already fixed"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ01

Near Brunswick, MD 21716

Ricky E.

Job Details: 07/26/2023

"customer stated that the rightside door gasket is coming apart... verified issue, unit will need the door gasket; ordrng 1 W10830162 (gasket-fip)"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Fairfax, VA 22031

Christian C.

Job Details: 07/26/2023

Cx complaint of a noise in unit. Inspected unit ran timed dry nothing abnormal. Inspected blower wheel and motor all secure. Advised cx normal sounds of unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Stuarts Draft, VA 24477

Danny R.

Job Details: 07/26/2023

installed parts chgecksok

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS1

Near Arlington, VA 22202

Lloyd B.

Job Details: 07/26/2023

Cx complained the unit does not operate. Inspected the unit and found that it receives 120v but there is no display. Tested the vent fan assy and it is way out of range and shorts out the console. Unit needs new vent fan assy and console. Service declined for the moment; ordrng 1 WPW10469574 (vent fan assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW00

Near Frederick, MD 21701

Ricardo S.

Job Details: 07/26/2023

"Cx complains that the unit not cooling properly again, inspected unit, the fridge is outside,.. the fc is full of frost, defrost problem, this unit is for an indoor use only .. order parts; ordrng 1 W10919804 (duct-air) and 1 WPW10383615 (thermistor) and 1 w11502499 (harness)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 07/26/2023

"Cx complains that the knob broke again, inspected unti, the timer is too hard too turn.. the knobs are broken.. order parts all connections cks ok.; ordrng 1 w11685947 (timer) and 1 w11675852 (knob) and 1 w11625514 (small knob)"

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