Service History 350 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Biglerville, Pennsylvania 17307

Drew B.

Job Details: 07/27/2023

cx was no show and no answer when office called left at 10:42am; ordrng 1 sstech (ss tech) and 1 3count (3 count)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Manassas Park, Virginia 20111

Richard B.

Job Details: 07/26/2023

CX complant. Washer tearingg clothes. CX had a towel that was shreaded in one spot. Inspected unit and several drain holes in tub seem sharp edges from manufacturing possibally. Tight house . Will need to move washer outside to work on onto front porch. . Advised CX to inspect part before calling back for service. .; ordrng 1 w11460604 (tub assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near McSherrystown, Pennsylvania 17344

Drew B.

Job Details: 07/26/2023

"cx complaint that unit is not cleaning effiecntly and they are having cloudy dishes and silverware coming out they do use organic liquid detergent, and rinse hot water befire rhey did fill rinse aid up comnpletely and after one load it was gone and also have streaks on inside of the door.. may be the excessive rinse aid being driopped. and also an F9E1 dvierter stuck open. per tech sheet to replace control and check if diverter is hot and foudn no hot at motor. will need control and dispencer for rinse aid dispencing leak,..; ordrng 1 W11660282 (control) and 1 W11412300 (dispencer 10@trb)"

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Upper Marlboro, Maryland 20774

Leon

Job Details: 07/26/2023

cx complaint is unit isnt working confirmed issue seen unit work but cold water valve from the wall is stuck closed cx would have to get valve open and call us back if there is a issue

We serviced a

WHIRLPOOL FREEZER

Model WRF989SDAM00

Near Rosedale, Maryland 21237

Justin S.

Job Details: 07/26/2023

replaced the compressor and the evaporator and tested. ran test 4 and the unit is frosting good. the unit is now cooling good. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Herndon, Virginia 20171

Simon

Job Details: 07/26/2023

CX complaints washer smell rubber and squeaky noise inspected unit motor and belt in good condition splutch spring defective replaced the splutch run the unit quick wash mode no rubber smell and sqeaky noise found .SZ

We serviced a

WHIRLPOOL DISHWASHER

Model DU1345XTVB2

Near Annandale, Virginia 22003

Christian C.

Job Details: 07/26/2023

Installed sleeve and latch. Tested unit. Unit now runs without having to press on door.

We serviced a

MAYTAG REFRIGERATOR

Model MF12665XEM5

Near Annandale, Virginia 22003

Christian C.

Job Details: 07/26/2023

Cx complaint unit is leaking. Inspected unit found drain tube clogged. Old duck bill drain tube on unit. Installed new drain tube. No more clog and leak.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near ,

Taylor F.

Job Details: 07/26/2023

Helped FR with repair.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MW

Near Colonial Heights, Virginia 23834

John P.

Job Details: 07/26/2023

"Reset top to be secure, CX was in able to locate screw. checked unit with gas pressure gauge and is at 5 inwc, CX is on natural gas. Verified operation no issues found at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF992FIFM00

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 07/26/2023

came out to replace parts on unit and found unit will need left door gasket along with left hinge cover grey . ordering all parts for repair .; ordrng 1 w10688387 (gasket) and 1 W10879602 (grey hinge cover)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Virginia Beach, Virginia 23451

Branden R.

Job Details: 07/26/2023

came out and disassembled unit . replaced all parts on unit and tested unit is running as designed .

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, Virginia 23454

Branden R.

Job Details: 07/26/2023

"cx complaint not filling or takes too long to fill checked unit and found f2e2 error code stored to unit , cleared and tested all marjor componets . everything checked good on unit over then UI Disconnected code stored to unit . ordering main control along with UI for repair to unit . main control just in case; ordrng 1 W11419171 (control) and 1 W11478526 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Newport News, Virginia 23601

Justin W.

Job Details: 07/26/2023

arrived to find jobs were mixed up and redispatched for unit I looked at on 7/25/23 confirmed with cx unit is waiting on heater to come in

We serviced a

JENN-AIR OVEN

Model JJW3830DS02

Near Naxera, Virginia 23061

Justin W.

Job Details: 07/26/2023

replaced control on left side.tested both ovens heated 350 unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Deltaville, Virginia 23043

Justin W.

Job Details: 07/26/2023

"cx complaint unit not functioning properly and ending early. checked unit to find no error codes. called techline spoke to Jonathon. sr7736901792 verified hoses installed correctly. drain hose seated properly, shocks good, leveled correctly, performed quick wash timer washed till 1 minute left showing then spun out clothes, advised cx to run bulky cycle when washing sheets etc. advised again that cycle times will vary due to software, advised that there is no time sequence for when unit should spin, stop etc. is all built into software, referred cx to customer service. unit working as designed. LR"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Hampton, Virginia 23666

Carl A.

Job Details: 07/26/2023

"cx complaint of unit not making ice,took temp readings of 38 in fc ,8 in ff, checked to find that ice maker got stuck in harnvest mode,replaced ice maker tested unit works as deisgned"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 07/26/2023

"installed vent assy, ran diag cycle. verified vent fan operating, no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Newport News, Virginia 23602

Carl A.

Job Details: 07/26/2023

"cx complaint of unit making noise checkedu nit to find noise coming form condensor coil under the unit,ajusted coil and rasied unit on feet ,tested unit works as desiged"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Newport News, Virginia 23602

Carl A.

Job Details: 07/26/2023

cx cancelled at door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDT02

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 07/26/2023

"arrived and found unit did have a full frost pattern. unit was empty with no food. i took a amp draw and found .82amps from compressor. I called TL (SR7736944252) TL said unit is either low on freon or the thermistor was fualty. I could not take a temp due to doors being opened of no product in unit. I replaced compressor, filter dryer and pulled unit into a 30 in vacuum and found it to hold for 20 mins. I then charged system with 3.7oz of R134A. I found unit began to build a frost pattern. advised cx to wait 24hrs for cooling. unit now checks good.; ordrng 3 W11506635 (PROCESS STUB (FG VS))s and 1 876765 (TUBE KIT (FG VS)), used 3 W11506635 (PROCESS STUB), and 1 876765 (TUBE KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near McLean, Virginia 22101

Jason A.

Job Details: 07/26/2023

CX complaint DW leaks. Verified complaint. Test wash F9E1 diverter error. Water leaks from diverter as soon as wash motor starts. Wood floor is warped. Video saved. See SDpics. Replaced wash motor. Ran test wash. NO LEAKS. Rails are not falling apart. Left original part with CX - they will call KA for damage claim. > JJ

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 07/26/2023

so i apply the touch paint but the customer does not like the finish .. the customer will call the manufacturer to see what they gonna do

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Newport News, Virginia 23602

Carl A.

Job Details: 07/26/2023

"cx compliant of unit making noise,checked unit to find not erro codes at thsi time,tested unit to find paly in agatior and checked under unit to find unit leaking oil as well ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Clutch) and 1 W10915701 (Motor Rotor) and 1 Look/Look"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Williamsburg, Virginia 23185

Carl A.

Job Details: 07/26/2023

"cx complaint of unit displaying the F9E1 error code,confrimed ode,checked unit to find drain hose not installed coeecrtly causeing it to be kinked ,reseated the drain hose on unit tested works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Washington, District of Columbia 20017

Brian F.

Job Details: 07/26/2023

"Spoke with cx at front door, cx states someone came to look at washer yesterday, declined service call."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cobbs Creek, Virginia 23035

Justin W.

Job Details: 07/26/2023

cx complaint of noise. checked unit to find no error codes. checked to find beginning to leak onto shield. unable to see oil until shield is removed. ordering gearcase to complete repair will us splutch on return visit.; ordrng 1 W11449840 (gearcase) and 1 look (look) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 W10752187 (screw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHB00

Near Mathews, Virginia 23109

Justin W.

Job Details: 07/26/2023

cx complaint no cool. confirmed complaint. found compressor bad. ordering parts needed for repair; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 look (look)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Stafford, Virginia 22554

Tanner B.

Job Details: 07/26/2023

"Installed new lr element , tested unit. Job complete"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Lothian, Maryland 20711

Shane B.

Job Details: 07/26/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

KITCHENAID HOOD

Model KVWC958KSS

Near Stafford, Virginia 22556

Robert W.

Job Details: 07/26/2023

"CX Complaint is the hood isnt working. Inspected unit and found hood is getting good power control not powering on anytjhing, Ordering Control; ordrng 1 W11516463 (Coontrol)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 07/26/2023

Customer complaint no ice confirmed complaint found emitter and receiver boards failing reporting full ice bin must replace; ordrng 1 W10898445 (Emitter) and 1 W10870822 (Receiver)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near York, Pennsylvania 17408

Bernard M.

Job Details: 07/26/2023

"Replaced control, restored power and found the bulb had been burnt out. Also found the top grill vent no longer clips into place. The bottom clip had fragmented and doesn't secure to the unit. Ordering vent and bulb, once parts are available contact cx to reschedule; ordrng 1 8206232A (bulb) and 1 W10701697 (vent)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Bealeton, Virginia 22712

Robert W.

Job Details: 07/26/2023

"CX Complaint is the unit isnt washing very well. Inspected unit and found the middle arm has failed and is not spinning, Ordering middle arm manifold; ordrng 1 WPW10340542 (Manifold) and 1 WPW10498900 (Middle arm)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Spotsylvania Courthouse, Virginia 22553

Robert W.

Job Details: 07/26/2023

Arr at Cx and they answered door and stated they had cancelled appt weeks ago. Cancel appt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Locust Grove, Virginia 22508

Robert W.

Job Details: 07/26/2023

Arr at CX and no answer called office and office stated the CX was on vaction. cancelppt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Centreville, Virginia 20120

Richard B.

Job Details: 07/26/2023

"CX complant ,Drawer in freezer has a sharp spot on it from being cracked and freezer is not cold enough , Inspected unit and found center drawer in freezer has a sharp edge on it and is a saftey concern . Also found temp in freezer even though set to zero is reading 16 degrees Ordering freezer thermister and freezer pan. Further work needed. RB; ordrng 1 W10858802 (freezer pan.) and 1 W10316760 (thermister)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near ,

Frederick R.

Job Details: 07/26/2023

Replaced blower per prior diagnosis. Found harness burnt from pinched wire. Went to replace board and after replacement the unit started throwing error codes for miswire. Checked all connections and all was good. Put original board back on and they went away and tested unit. DWO is now working properly. Job is complete; ordrng 1 look (lopok)

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Washington, District of Columbia 20011

Brian F.

Job Details: 07/26/2023

"Cx states unit giving F8E1, asked about gasket, cx says no issues with gasket. Entered diagnostic mode, found saved F8E1, cleared, ran auto test, cold 1 valve not opening, activated valve in manual test mode, valve receiving 120VAC from control, unit needs new cold valve.; ordrng 1 W11316256 (cold valve)"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Washington, District of Columbia 20003

Brian F.

Job Details: 07/26/2023

"Cx states washer door locked, won't start cycle. Entered diagnostic mode, found saved F9E1, cleared code, activated drain pump in manual test mode, pump turns on and drains very slowly. Found drain filter blocked with clothing, cleared block and reassembled. Ran auto test, completed with no errors, unit is now working properly."

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/26/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/26/2023

"Cx thought she had extended warranty, informed cx that warranty only covers parts replacement on basket and motor but she would owe for diagnostic labor and any other parts. Cx refused service."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 07/26/2023

"CX complains unit is making squeeking/ squealing noise during cycle. CX is vwithin manufactures warranty. Found unit idler to be warped and needing replaced as well as rollers failing and binding on shafts. Was able to replace rollers and idler with pre i.d parts. Retested unit and unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Hanover, Maryland 21076

Alexander D.

Job Details: 07/26/2023

"cx complaint burning smell and smoke when using unit. inspected unit and verified complaint. found cap, diode and wires for transformer burned up, pic saved. also noticed one of the wires coming out of noise filter is also burnt so main harness will need replaced also. called safety to document sr#7736910565. ordering transformer, cap, diode, main harness and returning with preid mag. call cx to schedule return visit once we have eta on parts; ordrng 1 W11545872 (transformer) and 1 W10850446 (capacitor) and 1 W11256462 (diode) and 1 W11469478 (main harness)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hanover, Maryland 21076

Alexander D.

Job Details: 07/26/2023

"cx complaint motor runs but drum not turning. went over oow pricing and cx declined service, would rather buy new. no service provided, no money collected"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Laurel, Maryland 20724

Alexander D.

Job Details: 07/26/2023

"cx complaint LF burner not working. inspected unit and verified complaing. element tests good. found switch only sending 120v. replaced LF switch from v/s. tested unit. unit is now working properly; ordrng 1 WP3149400 (switch(AD V/S)), used 1 WP3149400 (SWITCH(AD V/S)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Silver Spring, Maryland 20901

Israel R.

Job Details: 07/26/2023

Customer complaint unit is overfrosting int he freezer on top of the items. I found the unit is cooling the temp set is -5 so is very cold. I tested temps and is reading about -2 degrees. The gasket is sealing correctly. The freezer gasket and door are good. SHe metntioned something with the middle drawer and is ripping i can see magnets. collected for that gasket to be ordered and replace. 3 at tribles. Call customer when part is available.; ordrng 1 WPW10443326 (gasket-fip 185.38)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Falls Church, Virginia 22041

Lloyd B.

Job Details: 07/26/2023

"Cx complained of a gasket tear and of no water. Installed new filter head, installed gasket and applied heat around gasket for a good seal. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Falls Church, Virginia 22041

Lloyd B.

Job Details: 07/26/2023

Cx complained the unit would freeze things in the rc. Installed new thermistor and diffuser and set unit to factory settings. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near McLean, Virginia 22102

Jason A.

Job Details: 07/26/2023

CX complaint FRIDGE slow & sometimes thin ice cubes. Found ice bin 1/3rd full of ice - some full size & some thin. Thin cubes in icemaker did not eject. Same E5 error. Ran test 57 & harvest completed. See SDpics. Test 45 no water flow. Checked water system water flows thru filter to reservoir & to dual valve. Called parts. Scheduling return 7/27 & overbook > JJ; ordrng 1 W11482383 (Dual valve RC)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Rosedale, Maryland 21237

Justin S.

Job Details: 07/26/2023

cx showed me a video of the unit making a noise and says its been going on for years. says se has turned the ice maker on and off with no chnage. heard the unit make the noise before i put the unit in diagnostics. ran all the diagnostic checks and didnt hear the noise. closest thing to the noise i can hear is the damper. cx also showed me the right refrigerator door gasket is starting to tear.; ordrng 1 W11087463 (damper) and 1 WPW10460580 (gasket-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Glen Burnie, Maryland 21061

Shane M.

Job Details: 07/26/2023

installed all parts. calibrated the unit. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Spotsylvania Courthouse, Virginia 22551

Robert W.

Job Details: 07/26/2023

Cx Complaint is the unit isnt heting. Inspected unit and found unit is operating but not heating tested power to unit and unit is getting proper power pulled rear cover and tested eveything and foundf the thermostat is testing open. Replaced and tested unit is now heating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near White Marsh, Maryland 21162

Justin S.

Job Details: 07/26/2023

cx says the unit is still frosting and the freezer light no longer works. found the freezer drawer is not closing on the left side. replaced both slides and retested. the unit is now good

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Odenton, Maryland 21113

Alexander D.

Job Details: 07/26/2023

replaced control and moisture sensor harness. tested unit. advised cx to monitor and call back if issue persists

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Mechanicsville, Maryland 20659

Shawn D.

Job Details: 07/26/2023

cx complaint unit leaked all over floor hasnt used since. inspected unit checked all hoses and are tight and secure. ran service cycle and found unit leaking when draining. found small hole on drain hose. taped up hose and ran again and not leaking. ordering drain hose for return; ordrng 1 W11244231 (drain hose)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYE5

Near Montpelier, Virginia 23192

Thomas B.

Job Details: 07/26/2023

Cx complaint unit is not working properly inspected unit found very very small leak few drips during cycle ordering the door gasket ; ordrng 1 W11498831 (Gasket)

We serviced a

WHIRLPOOL FREEZER

Model w8txewfyb01

Near Baltimore, Maryland 21225

Shane M.

Job Details: 07/26/2023

cx complaint the unit icemaker stopped working. found 0v at icemaker. found 0v harness. found 120v at evap harness. unit needs icemaker kit. $359.94 cx paid svc by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near College Park, Maryland 20740

Sherwood

Job Details: 07/26/2023

cx complaint not making ice. arrived installed part also found right side of fc gasket was not making a complete seal. used blow dryer to fix. repair complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fayetteville, Pennsylvania 17222

Andrew S.

Job Details: 07/26/2023

Cx complaint is that the unit is making a loud grinding noise when it is running. Upon arrival I found that the noise is coming from the splutch. I was able to access the splutch and found that the teeth were worn off on both parts of the splutch. I replaced the splutch and actuator. I tehn tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Baltimore, Maryland 21224

Shane M.

Job Details: 07/26/2023

"installed harness w element. same issue with time. works but doesnt work on correct settings. recalled techline. advised to change timer again w control, cover & push start.; ordrng 1 WPW10476828 (control) and 1 W11409801 (timer) and 1 W11219344 (cover) and 1 WP3398094 (push start)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Sykesville, Maryland 21784

Brian R.

Job Details: 07/26/2023

cx complaint is unit is very loud at times but heats and runs well. tested and ran unit as cx had load in already. he said unit has a normal humm to it but the humm of the motor gets louder at times. unit sounds normal at the time. he had a recording of sound. no codes in unit. ran on different settings and things in it to pin point issue. will order parts needed and office will schedule.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower Wheel) and 2 WPW10121316 (Clamp)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Middle River, Maryland 21220

Justin S.

Job Details: 07/26/2023

cx says they hear a loud ringing as the unit runs. this is the second unit that has made noise like this. i dont hear the unit making the noise. added insulation to the discharge of the compressor and the cx says thats better. raised the wheels and the unit now closes the door on its own. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Baltimore, Maryland 21224

Shane M.

Job Details: 07/26/2023

found screw missing on handle. no parts needed. refunded back for parts. LOOK (LOOK)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Odenton, Maryland 21113

Alexander D.

Job Details: 07/26/2023

"replaced magnetron, transformer, capacitor and diode. tested unit, heating good at this time. advised cx to monitor and call back if issues persist"

We serviced a

KITCHENAID MICROWAVE

Model KOCE507EBS22

Near Millersville, Maryland 21108

Alexander D.

Job Details: 07/26/2023

replaced MW outer door and foam gasket. nameplate is on oven door so ordered one isnt needed. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, Virginia 23434

Austin D.

Job Details: 07/26/2023

replaced all parts. tested operartion. unit is not tumbling and drying. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, Virginia 23434

Austin D.

Job Details: 07/26/2023

"replaced the control and unit is still having the same issue. therefore, i checked the pressure hose and it is not kinked at the control of the tub. therfore, i will need a second tech to help me find the kink and fix it. ordreing harness wires with new pressure hose. will return once the parts come in.; ordrng 1 W11662155 (harness) and 1 W11417071 (harness) and 1 2ndtech (2nd tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, Virginia 23434

Austin D.

Job Details: 07/26/2023

came out to resolve hte issue. repalced parts. put the unit back together. tested operation. unit is good to go. no leaks present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, Virginia 23434

Austin D.

Job Details: 07/26/2023

replaced the valve. checked for leaks. unit is good to go.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, Virginia 23434

Austin D.

Job Details: 07/26/2023

after replacing the element it seems that when the old element failed it took out the switch as well. switch on order.; ordrng 1 WP3149404 (switch) and 1 WP3149400 (switch)

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, Virginia 23434

Austin D.

Job Details: 07/26/2023

"replaced the control and noticed the issue persists and now with water in the unit the drain hose has a pinhole in it. checked pressure hose and it seems kinked but not at control or the tub. therefore, i will need a second tech to remove the unit and find the kink in the pressure hose. will return once the parts come in.; ordrng 1 W11417071 (harness) and 1 W11662155 (harness) and 1 W11281268 (drain hose) and 1 2ndtech (2nd tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, Virginia 23434

Austin D.

Job Details: 07/26/2023

replaced all parts. tested operation. unit is good to go. ice tray filled and unit left on and running.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Essex, Maryland 21221

Justin S.

Job Details: 07/26/2023

cx showed me the left door is still popping when the door is opened and closed. this is an ongoing issue. replaced the left extension and the mylar kit for the left hinge per the instructions and the door is still popping. called tech support and spoke with an austin. file number 7736951103. went over with the cx and he told me to have the cx contact cx support. left infor for the cx

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 07/26/2023

"Cx complaint unit is not working properly inspected unit found the gearcase is binding causing loud noise . Ordering the gearcase, Control, and slider. ; ordrng 1 W11624943 (Control) and 1 W11449841 (Gearcase) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Williamsburg, Virginia 23188

Carl A.

Job Details: 07/26/2023

cx complaint of unit not drain and giveing the error code F9E1checked unit to find that the harness on drain pump not fully seated reseated harness on drain pump tested unit works as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 07/26/2023

Cx complaint F8E4 found leak at the water valve inlet removed and replaced tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Fairfax, Virginia 22031

Christian C.

Job Details: 07/26/2023

Cx complaint unit is beeping whenever opening door. Inspected unit found that control would beep whenever RC doors were opened. Found that ui had power outage led lit up. Reset ui. No more beeping.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 07/26/2023

cx complaint is unit does not dry like it should and some times they need to run unit a few times to dry. tested and checked unit. tried a few settings on timer and heat seems off and on. camr on for upper number setting on timed dry but none on lower. as soon as parts are in cx asked for a call to figure out a spot that works best for them. saturday or cancelation list.; ordrng 1 W10857612 (Timer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 07/26/2023

Cx complaint freezer gasket not sealing properly heated and molded with hair dryer tested and inspected for proper use unit now functions Normally charged 120.00 service call cx paid by CC

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Prince George, Virginia 23875

John P.

Job Details: 07/26/2023

Per RTM ticket was canceled

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 07/26/2023

Unit squerling from clutch/gearcase area on agitate mode. Must replace gearcase. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, Virginia 23836

Chris B.

Job Details: 07/26/2023

replaced trim tested inspected unit with cx working as desighned

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Providence Forge, Virginia 23140

Chris B.

Job Details: 07/26/2023

replaced control and fan tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Prince George, Virginia 23875

John P.

Job Details: 07/26/2023

Verified with rtm unit no longer in their system unit must have been sold.

We serviced a

KITCHENAID DRYER

Model NA123

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 07/26/2023

customer complaint driver smells like burning confirmed complaint sound blockage in venting of walls creating link back up in unit cleaned out unit advised customer to seek professional HVAC company to clear out venting system . Working properly

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 07/26/2023

Unit with failed cracks agitator ordering agitator customer request to be shipped to her home or dropped off; ordrng 1 W11614636 (Agitator)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Henrico, Virginia 23231

Chris B.

Job Details: 07/26/2023

replaced suspention slider and ui and control did replaced ui powered unit on then replaced control foudn no model serial saved but unit did start and go threw reg normal cycle did test unit thew diag mode as well no errors stored

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 07/26/2023

Customer complaint low water pressure confirmed complaint found failed filter instructed customer to replace filter installed bypass and unit working properly

We serviced a

MAYTAG WASHER

Model mvwb865gw0

Near Dunkirk, Maryland 20754

Shane B.

Job Details: 07/26/2023

cx complaint is the lid being broken. confirmed complaint. lid has cracked on the underside near the left hinge. i replaced the lid with the preIDed part and tested unit. unit is working as designed. cx paid in full for repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Richmond, Virginia 23227

Chris B.

Job Details: 07/26/2023

cx comp unit door will fall when opening insp unit conf cx comp found right door hing spring not engaging door hinge unit will need right door hinge to complete repair; ordrng 1 W11573702 (hinge right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Richmond, Virginia 23230

Chris B.

Job Details: 07/26/2023

cxc comp both rc door dented insp unit conf cx comp ordering both ss rc doors; ordrng 1 W11405217 (rc door) and 1 W11377901 (rc door)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 07/26/2023

"Levelled, calibrated, adjusted drain hose into standpipe and unit no filling properly. No other issues detected"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near La Plata, Maryland 20646

Shawn D.

Job Details: 07/26/2023

installed data loggers rescheuled a week out for pick up on 8/2/23; schdld next appmnt for 8/2 WED !

We serviced a

WHIRLPOOL DRYER

Model WED6605MC0

Near Waldorf, Maryland 20602

Shawn D.

Job Details: 07/26/2023

replaced console and tested and display is now working and unit heats good. unit is good to go

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Waldorf, Maryland 20602

Shawn D.

Job Details: 07/26/2023

cx complaint fan is not working not heating good. inspected unit and found fan wont run even when panel says its on. pulled unit down and found loose connection so fixed and tested and fan is making a scrapping noise. grabbed pre id part and replaced fan blower and tested and now sounds good. reinstalled unit and rested again and still working. unit is good to go

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Pomfret, Maryland 20675

Shawn D.

Job Details: 07/26/2023

"replaced control and same issue, inspected wires in back and some look to be pinched some. checked power to p1 black and white and i have 6v we have a harness issue. ordering harness for return; ordrng 1 W11531755 (main harness)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Falling Waters, West Virginia 25419

Ken M.

Job Details: 07/26/2023

"Control, lower harness, and drain pump replaced and calibrated. Unit tested and is working properly. Old harness and pump left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near California, Maryland 20619

Shane B.

Job Details: 07/26/2023

installed ordered parts and restored power. cycled IM and it worked properly. used heat gun to adjust gasket and it is now sealing. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bryans Road, Maryland 20616

Shawn D.

Job Details: 07/26/2023

"cx complaint unit is not working said the lock will flash. inspected unit and checked incoming power and is good. found control lock is on so tunred it off and console is working. went into diagnostics and unit showed no error codes, i let diag cycle run and everything is working good. collected for service fee unit is god to go"

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