We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lusby, MD 20657
Robert A.
Job Details: 07/12/2022
Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. I found a f2e2 error code. I checked the UI connector at the control board and it is secure. I replaced the UI housing and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near California, MD 20619
Robert A.
Job Details: 07/12/2022
"Cx complaint that the unit is not cooling in the RC. I inspected the unit and confirmed the complaint. The RC temp is 51 degrees and FC is 3 degrees. I noticed ice on the evap wall. I removed the evap wall and the ice on the evap. I ran the defrost heater in test mode, the heater is working as designed. I found the thermistor directly on the evap coil rather than on the insulated portion of the coil. Techline instructed to have the thermistor on the insulated part of the evap to prevent it from shorting. I correctly positioned the thermistor and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/12/2022
"Cx complaint unit is not working properly inspected unit found frozen over evaporator and cover melted ice and replaced harness wire and thermistor assy; ordrng 1 WPW10384183 (thermistor), ordrd 1 WPW10384183 (thermistor)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Port Tobacco, MD 20677
Shawn D.
Job Details: 07/12/2022
cx complaint speaker not working. inspected unit confimred speaker not working and is on. checked connections and are tight. part instock crequested we come back 7/21 so rescheduled. ordering fascia for return; ordrng 1 W11413567 (fascia)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Laurel, MD 20723
Justin S.
Job Details: 07/12/2022
cx already had the unit out when i arrived. cx says the unit is not baking over 350f. put the unit into a bake cycle and the unit is getting 120/240/120vac at the terminal block. found 120vac going to the bake element. found the red wire is nort sending voltage. there is a break in the red wire by the control. repaired the break and tested. the unit is now heating good. added some insulation by the break. the unit is now heating good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/12/2022
"Ordering damper, fill tube and IB fan; ordrng 1 W11484604 (fill tube) and 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near Accokeek, MD 20607
Shawn D.
Job Details: 07/12/2022
replaced ice maker held switch down it cycled then filled. unit is good
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 07/12/2022
cx complaint unit not defrosting on the freezer side then fridge gets warm and has to unplg for 3 days for unit to work for a week. inspected unit and is working at this time from defrosting unit. took freezer apart to find the brown wire has pulled out of the defrost heater. fixed connection then tested heater and now comes on. unit is also really loud vibrating noise from the back. removed rear panel to find the condenser line rubbing and vibratong. seperated lines and noise went away. unit is good
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Demonte S.
Job Details: 07/12/2022
Inspected the unit. Found that the cx is saying that the Oven isn't reaching Temperature. I then started a Normal Cycle. Checked the Oven with my Meter to check the Temperature. Set Oven to 350 Degrees. ( Advised that the cx can't use foil on the lower liner. Also asked the cx how are they cooking. Cx states they put everything on the middle rack. Went over the Rack Positions with the cx that is on page 9.) Oven temperature is reading 350.4 as an average temperature . Low average temperature is reading 319.6 Degrees. Advised the cx to read Use and Care Guide for cooking. This is a use & Care call. Advised the cx this is the only one they get.( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Providence Forge, VA 23140
Gill G.
Job Details: 07/12/2022
cx complaint: unit will not start a cycle and did not finish the last cycle. no stored fault codes. found water in the drip pan. removed water from drip pan and ran diagnostic cycle. checked for leaks. no leaks found. ran EXPRESS WASH cycle and monitored. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Burke, VA 22015
Christian C.
Job Details: 07/12/2022
Cx complaint unit is not working. Inspected unit checked outlet getting no voltage from outlet. Checked breaker. Breaker is in off position not tripped. Turned on breaker. Unit is now working. Ran unit in timed dry high temp for about 10 minutes no issues. Unit is heating. No errors stored. Ran through service cycle no issues. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Goochland, VA 23063
Jerod R.
Job Details: 07/12/2022
"tested unit found unti had leak from dispenser which caused floor damage , air is getting into the line allowing it to drip from dispenser, found bur on line to dispenser allowing air to get in line , removed piece with bur , set to test and will return this afternoon"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBM2
Near Laurel, MD 20724
Andrew H.
Job Details: 07/12/2022
Customers complain is the units leaking water from the right side inspected unit found console has been pulled from front panel and it's sticking up on the right side and sitting up against the counter. Cx this may have something to do with it. I removed console and resecured it when testing door I could see console Boeing in the center. I removed front panel and noticed that the handle pocket securing tab is broken from the handle pocket causing the user interface not to stay secure in the center to the inner panel. Informed customer that this is why the user interface is bowing. I ran unit after securing console back in the place so it's not scraping underneath the countertop. Unit did not leak at this time. I believe the console was holding the door open on the right side allowing water to pass by the gasket and then your door. I quoted customer for handle pocket. Customer okayed replacing handle pocket. And paid in full with credit card.; ordrng 1 WPW10329510 (Handle pocket)
We serviced a
JENNAIR OVEN
Model JJW3830DP01
Near Fairfax, VA 22030
Carl R.
Job Details: 07/12/2022
Please reschedule cx. Spoke with cx on phone at 924. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 07/12/2022
"CX complaint temperature too warm. Found unit unplugged and at room temp. Powered unit, the compressor started, made a loud noise and the overload tripped. Tested compressor again after few minutes, it dragged 9.5A and the overload tripped again. The unit needs a new compressor. Ordering compressor WPW10507886 and UV drier W10143759. **SEALED SYSTEM TECH** and **2 COUNTS**.. Parts and labor CBE. Collecteed $120. Called office and scheduled return for 7/25/22; ordrng 1 WPW10507886 (compressor) and 1 W10143759 (UV drier) and 1 sealed system tech and 1 2 counts"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS02
Near Brookeville, MD 20833
Justin S.
Job Details: 07/12/2022
"cx says they wanted to try one board at a time. says the pantry display was the first thing that went out. swapped the led board and tested. no change. swapped the main control and tested. the unit now has side lights in the rc. swapped the led board back to original and side lights are back out. new board back in and side lights are back. top right lights and freezer light are still out. the pantry ui is still out also. replaced the freezer module and the top right lights illuminate. cx(husband) does not wish to check the pantry display out any further since the module and all controls were needed. all modules are now illuminating(pic); ordrng 1 W11130208 (module(80.30)), used 1 W11130208 (module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clinton, MD 20735
Shawn D.
Job Details: 07/12/2022
cx complaint same issue unit not disepnsing ice. inspected unit had some ice in bin less than quarter and tried dispensing ice and all got jammed in chute so cleared ice and tried again and worked but thenn jammed again ice cubes are to big. called techline spoke to rob we cycled ice maker to find the cubes are bridging together making them to big to go through chute. we then checked water dispenser and was 16 second for 8 oz with filter in 3 times. removed filter and 2 times was 12 seconds for 8 oz then 11oz. we checked vave downstairs and wrong style valve he said and probably is seeping. he recomended new valve for house supply. informed cx to get new valve style on/ have plumber check pressure to fridge plus get a new water filter.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Manheim, PA 17545
Justin L.
Job Details: 07/12/2022
Cx complaint unit leaving white marks on black clothes. Was able to access unit and found no saved code. Verified water temps and water flow then ran test 51 and unit went through no issues. Contacted techline and spoke to Andy. Cx is using quick wash and should try deep water wash or colorlast in order for the soap to be dispersed properly. Unit operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS526SIAH00
Near Baltimore, MD 21218
Shane M.
Job Details: 07/12/2022
"cx complaint the unit isnt dispensing water. found when hitting dispense pad, valve is hummingg. removed water filter. watered dispensed. water filter is black on tips. gave cx a quote for the repairs. cx paid in full by card. ordering filter housing.; ordrng 1 WPW10238123 (filter housing)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HB0
Near Baltimore, MD 21215
Keith H.
Job Details: 07/12/2022
"installed fuse ,filter and tstat unit does power on but still not working properly will need interlock kit; ordrng 1 W11244494 (interlock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Laurel, MD 20723
Justin S.
Job Details: 07/12/2022
cx says they have 2 problems. first is the adjusters are not holding the top rack level anymore. second it the tnes no longer stay up on their own. the unit needs the adjusters and the clips; ordrng 2 W10919676 (clips)s and 2 WPW10082853 (clips)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Orrtanna, PA 17353
Andrew S.
Job Details: 07/12/2022
"Per previous diag I was able to access and replace the ice maker, harness and door gaskets. I then verified that the ice maker harvested and filled. and the door gaskets were sealing correctly. Unit is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/12/2022
Cx complaint unit is not working properly inspected unit found leaking at drain hose pin hole leak ordering new drain hose assy; ordrng 1 W11244231 (hose)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Manheim, PA 17545
Justin L.
Job Details: 07/12/2022
Cx complaint unit not fully drying clothes and showing AF error. Was able to access unit and test. Found 244VAC incoming and unit to heat but have poor airflow. Cx checked venting and found it crushed. Cx corrected the vent and then we retested to find unit now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Arlington, VA 22203
Eric W.
Job Details: 07/12/2022
installed new ui and now it is working
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Mount Holly Springs, PA 17065
Drew B.
Job Details: 07/12/2022
replaced parts tested and now checks good full functions
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elkridge, MD 21075
Robert L.
Job Details: 07/12/2022
"cx complaints water slows every 2 months, freezer rail hanging down and bin issues, long Rc bin cracked, not covered (gave part number), freezer bin front coming off due to excessive food under pressing up cx to thaw bins and reshape,found water supply white poly over 10 years old probably deteriorating and blocking filter, line part of vavle, cx will need plumber, found right gear seperated not holding rod in place, ordering right FC brakcet (15 trib); ordrng 1 W10625068 (bracket)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Thurmont, MD 21788
Bernard M.
Job Details: 07/12/2022
"Cx complaint unit wouldn't drain. Entered service and found F9E1 error, drain fault. Water was inside the tub covering pump. Removed all water and checked to make sure hoses were clear, replaced pump using pre-id parts, ran normal cycle and waited for unit to fill. Once sump activated, hit drain cycle and all water was removed. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FNAB00
Near Baltimore, MD 21229
Robert L.
Job Details: 07/12/2022
"installed Fc middle LED module, all lights working fine, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Springfield, VA 22150
Christian C.
Job Details: 07/12/2022
Installed control. Tested unit no errors. Ran service cycle no issues. Calibrated unit. Tested unit with payment and it does not work. Called commercial techline. Found coin board shorted. Advised to replace coin board and temp selector. Replaced old control board so cx can still use unit. Will reuse control board on return visit.; ordrng 1 WPW10285518 (temp selector) and 1 WPW10491734 (coin board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Fairfax, VA 22031
Jason A.
Job Details: 07/12/2022
CX complaint FRIGE noise - sounds like coming from compressor. CX states noise coming from compressor. Unplugged unit & test in diagnostics. Tried 5X to try to recreate noise. 2 CountSealSyst. CX not avail for 30 days. Set apt 8/12/2022 > JJ; ordrng 1 W10309988 (compressor) and 1 W10913906 (coupler) and 1 W10143759 (UV drier) and 1 2CountSealSyst (2CountSealSyst)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22201
Eric W.
Job Details: 07/12/2022
cx complantof freezer door not closing propelry inspected unit found dooor hitting the grill on bottom moved door up alittle so it will not hit grill unit now woring properly
We serviced a
JENNAIR MICROWAVE
Model JMW2430DP01
Near Vienna, VA 22180
Jason A.
Job Details: 07/12/2022
CX complaint MW+O persistent F2E1 error code. Replaced console & prg model: JMW2430. Set date & time. Test MW heats& oven reached 350F. Checked & no error code returned > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model SDF
Near Falls Church, VA 22044
Emmanuel R.
Job Details: 07/12/2022
"customer has a LG fridge , no service provided."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Richmond, VA 23236
John P.
Job Details: 07/12/2022
Confirm complaint of scratch on handle waiting for handle; schdld next appmnt for 7/19 TUE !
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HL11
Near Annapolis, MD 21403
Mitchell H.
Job Details: 07/12/2022
cx complaint unit not cooling. inspected unit and confirmed. unit on and compressor not. unplugged unit opened system and was full. checked new compressor to make sure it was good and kicking on. it did not. checked power coming into the compressor and had 0. control is not sending power to turn on comp. can not find that particular control on parts list anywhere. ordering power chord as it connects right into control as well as main pcb. will bring back compressor just incase and a start relay. the grille ordered was not the correct part but correctly numbered. re ordering that as well. keep with SS tech as it still needs addressed. i did not put any r600 in it as i couldnt determine correct amount without pressures from system.; ordrng 1 W10204635 (grille) and 1 WPW10204676 (power chord) and 1 W11422836 (main pcb) and 1 W11422769 (start relay)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Mechanicsville, MD 20659
Robert A.
Job Details: 07/12/2022
"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. When I arrived the unit was cooling fine (39/0). I checked the FC and it has been making ice, however I did notice ice on the rear wall. I removed the evap cover and seen some ice built up on the top of the evap. I removed the ice and ran multiple test for the components in test mode. The fans, damper, compressor and thermistor are good. I changed the defrost setting to F (force) in test 9. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21215
Keith H.
Job Details: 07/12/2022
cx complaint is unable to open door insepcted unit opened freezer and water came gushing out i used vac to suck up water from floor and ifound major icebuild up in back of freezer this was cuased by door being left open i explained to cx unit has to be manually defrosted and be sure door is closed to prevent from happeneing cx says he will do that
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Newburg, MD 20664
Robert A.
Job Details: 07/12/2022
"Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. I found an error code: f2e2. The unit does not respond to any commands just flashes 'f2e2'. I checked the connector from the UI at the control board, I removed it and secured it. Still no response from the unit. The unit will need a new control and UI console for the return visit. I'm ordering the part for the return visit.; ordrng 1 W11305308 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/12/2022
cx complaint is one day she tried to open lower drawer in freezer and it wouldnt slide and a piece broke off and face is coming off drawer. checked unit and saw broken part. checked over unit and temps in range and all lights and fans check. will order new lower bin and when approval is given and part is in office will schedule.; ordrng 1 WPW10322649 (BIN-FREEZR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW02
Near Manassas, VA 20110
Robert W.
Job Details: 07/12/2022
Replaced LH RC Door unit tested and is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21701
Bernard M.
Job Details: 07/12/2022
"Replaced both parts per previous tech, ran test 59 and icemaker harvested, ran test 45 and icemaker filled with water. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Richmond, VA 23229
Jerod R.
Job Details: 07/12/2022
tested unit found unit had bad door latch assm. replaced and tested unit is now fully functional and working as designed; used 1 W11307244 (latch) from stock
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/12/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Lorton, VA 22079
Tanner B.
Job Details: 07/12/2022
"Cc the unit cooling too much in ff section. the units leds out .. on the phone w/ MR to confim things , and cx didnt want me to work on unit .. pre id 12-W11484836 if we go back"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Montpelier, VA 23192
Eric F.
Job Details: 07/12/2022
Cx has a heating element that is not part of the recall. No work required.
We serviced a
JENN-AIR RANGE
Model JGRP430HM01
Near Arlington, VA 22205
Eric W.
Job Details: 07/12/2022
sr# 7734093565 cx complant of trubble with wifi phone will connest to unit and start cycle but if changed to convect unit will show unit is all ready heated called tec line spoke with them and wifi support no new updates for unit ordering new ui and controol; ordrng 1 W11492291 (ui) and 1 W11356591 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Germantown, MD 20874
Julian H.
Job Details: 07/12/2022
CX complaint about unit not advancing thru when only heat dry was selected inspected and found that unit had error F8e4 overflow tripped inspected tray on the bottom and found water put unit on test mode and couldnt find any water leaking found gasket missplaced a little back in position tested several times and working properly
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Falls Church, VA 22042
Eric W.
Job Details: 07/12/2022
"installed new control and still same problem inspected unit found thermal fus was bad replaced from van stock; ordrng 1 w10909685 (thermal fuse), used 1 w10909685 (thermal fuse) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 07/12/2022
cx complaint unit is not cooling well and no ice. inspected unit and found left side of freezer door not closing all the way. adjusted and is now closing but will be needing new bracket for return visit. ice maker has e5 error code. found freezer at 14 degrees and fridge at 43. with freezwer door staying open this will cause the temp issues. ordering rsails for return visit as well as bring back ice maker. put temps down and made sure freezer door was closing when i left to see if the lower temps will make ice. ice maker is calling and getting water just fine so should be temp related.; ordrng 1 W10625067 (bracket left) and 1 W10625068 (bracket right)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Falls Church, VA 22041
Emmanuel R.
Job Details: 07/12/2022
"Cs unit is not cooling, found the evap frozen over.defrosted unit. Thermistor reading 14degrees. Unit goes into diag and heater comes on but it doesnt do it on it own. Odering a control and harness. Also customer is complaining about blemishes all over both rc and fc doors and handles. unit still under the 30days comestic damage. Ordering both doors and handles stainless. Customer would like to have the control and harness repair done first since the doors will take longer for them to ship.; ordrng 1 W11546681 (harness) and 1 W11546609 (control) and 1 LW11156544 (dor-fip) and 1 WPW10257120 (handle) and 1 LW11025544 (dor-fip) and 1 WPW10257120 (handle) and 1 W11182143 (badge)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 07/12/2022
cx complaint unit making a loud noise during spin. inspected unit and confirmed. units belt was screeching on pulley. belt is stretched. informed cx she is technically OOW but she claims she has documents stating builder replaced these sept 2021. she will be emailing office asap the documents. please order W10721967 camW11239857 belt parts when we get info.; ordrng 1 W11239857 (belt) and 1 W10721967 (cam)
We serviced a
WHIRLPOOL DRYER
Model WED90HEFW1
Near Leesburg, VA 20175
Ezra M.
Job Details: 07/12/2022
"installed control, thermistor, support rollers and idler. tested unit, sounds normal, no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Nokesville, VA 20181
Robert W.
Job Details: 07/12/2022
CX Complaint is the unit isnt making ICE. Inspected unit and found IM is getting power just not harvesting. Unit is cooling properly replaced IM and tested unit and now IM not getting 120V checked door switch and cycled power then checked harness and fuse is good pulled unit and found the Control not sending power to IM. Ordering Control; ordrng 1 W11399844 (Control)
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW1
Near Washington, DC 20017
Samuel R.
Job Details: 07/12/2022
cx advised they have extebded warranty and i have no info on that.advised cx to callextended warranty company to send info
We serviced a
WHIRLPOOL DISHWASHER
Model JDB4000AWS
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/12/2022
"cx complaint unit overfilling, found float stuck stopping the switch from activate and stop the unit from filling. corrected float and unit tests good. job complete 90 service call collected by cc"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details: 07/12/2022
replaced housing and cap same issue found filter bracket not holding housing in position pushing it all the way back causing filter not reach and being very difficult to turn also found a tear on rh side gasket nt caused by CX that can develop an air leak also cover for hinge not staying in position causing door to chime thinking that door is off position need parts; ordrng 1 W11189600 (bracket filter) and 1 W10895492 (cover rh hinge) and 1 W10917313 (gasket-dor)
We serviced a
N/A N/A
Model ARB2517CW
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/12/2022
Cx complaint is that the FC section was getting up to 40 degrees. Upon arrival I found that the FC section was reading at -6 degrees F per my thermocoupler. I found that the unit had a good frost pattern. I inspected the FC thermostat and found that the wire was not seated securely.. I was able to secure the harness and and the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Arrington, VA 22922
Kyle A.
Job Details: 07/12/2022
Cx complaint of unit not sealing and of a loose handle. Did confirm and adjusted freezer seal and tightened door hand and the unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Aydlett, NC 27916
Austin D.
Job Details: 07/12/2022
came out to replace the sump and pump. disassembled the unit as needed. rep;laced the sump and pump. put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Baltimore, MD 21218
Shane M.
Job Details: 07/12/2022
cx complaint the unit isnt cooling proper. found evap frozen over again. steamed gun evap. sensor reading good. fan seems weak. cx has evap fan harness & another thermistor. will replaced on return as well. this will only leave cabient thermistor left. ordering control box w evap fan w blade.; ordrng 1 W11496873 (control box) and 1 WPW10359880 (evap fan) and 1 WP2169142 (blade)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Mineral, VA 23117
Eric F.
Job Details: 07/12/2022
"Confirmed cx complaint unit dispenser not dissolving detergent. Found dispenser assembley improperly set up. Properly configured assembley, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM09
Near Abingdon, MD 21009
Neil H.
Job Details: 07/12/2022
cx complaint the gasket has gap in fc door and gasket was coming out put back and heated the gaskets up and both fully sealing unit checked good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Mount Holly Springs, PA 17065
Drew B.
Job Details: 07/12/2022
cx complaint that unit is not turning on and has the interior light that wont go off and not engaging the motor of the interlock to open door. i replaced the latch motor and now checks good full functions
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Richmond, VA 23238
Jerod R.
Job Details: 07/12/2022
tested unit found unit has intermitent damper function and control not sending signal to damper ordered needed parts to fix; ordrng 1 W11035836 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Glen Rock, PA 17327
Marc M.
Job Details: 07/12/2022
"cx complaint unit not cooling properly. inspected unit and found minimal dye presence anywhere on the unit. did locate a very small amount of dye on the filter dryer, but the accumulation looked more representative of the guages being disconnected than a leak in the system. checked pressures and found low side pressure of 6-8 inches in vacuum as well as high side pressure initially of 140-150 psi. however after running for several minutes unit would rise to 0 at the low side and 175 psi at the high side. also after less than 10 minutes of running the compressor will shut off entirely. reccomending replacment of compressor and filter drier. when disconnecting guages then found the compressor to discharge dark black oil.; ordrng 1 nitrogen (ask MA) and 1 vW11125124 (compressor) and 1 WPW10143759 (drier) and 1 W11507067 (evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Aldie, VA 20105
Carl R.
Job Details: 07/12/2022
Dishes don’t wash. Inspected unit and ran a normal cycle. Seen detergent at the bottom of the dishwasher. Door to dispenser is opening. Informed cx to put pods at the bottom of the tube. Water does enter the unit and spray armS. Unit working properly. Cx uses seventh gen detergent powder and liquid.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near ,
Taylor F.
Job Details: 07/12/2022
Cx complaint is wheels defective. Tested inspected and verifed complaint. Replaced the wheels and retainer from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Rockville, MD 20852
Julian H.
Job Details: 07/12/2022
CX complaint about pantry drawer ui wont turn on inspected and found that ui didn't have 13vdc to wire harness call TL states that issue most likely will be with harness ask me to check 13vdc to outside wires and connector no power replaced part from preid resume power and working
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Bowie, MD 20721
Dustin F.
Job Details: 07/12/2022
"CX complaint: rapid movement during spininspect unit, found suspension rod lose. reseated, calibrated and tested unit. everything works as intended."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 07/12/2022
"Replaced freezer handle, pantry right end cap, pantry lid and drawer frame (cx had all the parts). Found the 2 door gaskets broken, 2 left door bind broken and the freezer lower bin broken. Ordering 2 door gaskets W10830055 2 door bins WPW10212139 and a Fc lower been WPW10293682; ordrng 2 W10830055 (door gasket)s and 1 WPW10293682 (Fc lower bin) and 2 WPW10212139 (door bin)s"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bowie, MD 20721
Dustin F.
Job Details: 07/12/2022
cx complaint: Unit Blowing Air through the houseInspected unit and found/noted water dmg on walls of laundry room. Unpon futher inspection found Vent to dryer completely disconnected. advised CX to get vent inspected and reconnected to unit. install issue.
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Forest Hill, MD 21050
Neil H.
Job Details: 07/12/2022
cx has ext warranty he said so will call whirlpool and send us the call; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS3
Near Silver Spring, MD 20905
Justin S.
Job Details: 07/12/2022
replaced the sump and the control and ran the automatic test cycle with no error codes. the unit is now good
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Nottingham, MD 21236
Neil H.
Job Details: 07/12/2022
replaced the door unit checked good sealing good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Silver Spring, MD 20902
Roberto I.
Job Details: 07/12/2022
"Cx complaint no power.Found the unit with several screws removed, the back of the console removed and the console partially removed. The console was unresponsive. Confirmed 120V supplied to the control board and 4.9Vdc supplied to the console. Quoted repair. Cx declined repair and asked to leave the unit without reinstalling the parts he removed previously."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Cockeysville, MD 21030
Neil H.
Job Details: 07/12/2022
replacced the dishwasher tub unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near York, PA 17403
Marc M.
Job Details: 07/12/2022
while going to install parts removed the outter cover discovered that there was a ziptie from the manfucturing process stuck in the cooling fan blower. was able to take pics of the stray item and remove and test the unit. ran several 2-3 minute cycles with a mug of water inside and unit performed perfectly to spec. unit now checks good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0DS00
Near Sparks, MD 21152
Neil H.
Job Details: 07/12/2022
"cx complaint rr not sparking when using that one but all the others used the rr one sparks new spark harness needed.167.29150 due on return; ordrng 1 W10868533 ( Harness, Main)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Catonsville, MD 21228
Robert L.
Job Details: 07/12/2022
"installed magnetron and diode per previous, tested all oops ok, collected labor cx paid in full"
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Manassas, VA 20110
Robert W.
Job Details: 07/12/2022
Replaced door assembly and tested unit and unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Woodstock, MD 21163
Robert L.
Job Details: 07/12/2022
"called ahead to verify complaint, cx has water coming out of house stand piipe and needs plumber, cx calimed in warranty but had no reciept on hand, cx to get plumber and reciept and if still needs service will call back"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/12/2022
"cx complant unit not making ice, filling up wtih water, confirmed complaint. inlet valve, bin sensor, recirc pump all check fine, unit with kink in drain hose causing bin to fill up with water, melt the ice that it create. removed kink from drain line, and unit now draining and operating properly. cx did mention that unit was just dumping into his crawl space with no plumping hook up, i advised professional plumber to remedy this issue that does not affect operation of unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Carlisle, PA 17013
Fred G.
Job Details: 07/12/2022
i was able to access unit and replace the right side RC door gasket. used a heat gun to heat up the gasket to form it to the body of the unit. asked about the noise issue and was told it was still there. i was able to hear it a little and sound like small pop sounds. pulled unit out to find large build up of dust and hari on condensor and condensor fan. after removing all dirt i did not hear the noise. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Seaford, DE 19973
Michael E.
Job Details: 07/12/2022
"CX complaint: unit leaking. Tested and verified complaint. I found water dripping off the frontr lock for pump and motor mounting. I replaced pump and motor, tested unit and still leaking. Leak must be coming from under the front element mount inside tub. Ordering tub and 2 count.. I asked CX to contact us when it arrives. Cannot reschedule due to direct to CX shipping.; ordrng 1 WPW10681506 (tub-dishwr)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Aydlett, NC 27916
Austin D.
Job Details: 07/12/2022
cx complaint the unit is not making any noises. checked the unit and found a faulty speaker. repalced the ui and then tested the speaker. speaker is working now. tested the oven by heating the unit to 350 degrees. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Fairfax, VA 22032
Christian C.
Job Details: 07/12/2022
Installed switch and tested burners. All are heating and cycling. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Damascus, MD 20872
Brian R.
Job Details: 07/12/2022
cx complaint is unit does not sound like it runs or cleans as things are always dirty.tested unit. unit fills and you can hear motor kick on and spray arms do not move. found codes FAE2 wax fan F7E1 wash motor failure F8E4 float switch open. unit also has not had element updated. and also found cover on console starting to come off as well. parts are needed as soon as all parts are in office will schedule.; ordrng 1 W11416363 (sump and motor) and 1 W11611303 (Harness) and 1 W11416460 (Vent Fan) and 1 W11537778 (Element) and 1 W11545764 (Float Switch) and 1 W11413963 (Console Black)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Fairfax, VA 22031
Christian C.
Job Details: 07/12/2022
Installed evap motor. Motor now running. Did not recieve leds will use on return visit.; schdld next appmnt for 7/21 THU !
We serviced a
KITCHENAID HOOD
Model UXT4236ADS2
Near Monrovia, MD 21770
Brian R.
Job Details: 07/12/2022
builder said unit was installed and lights work but fan wont come on. home is new and not lived in yet. took cover off and removed plug to fan to check powewr. nothing to fan and turned switch on and nothing to fan again. checked over unit and dont see a number for the small board just the switch and no pointers or anything on this unit. will order new switch. as soon as part is in office will schedule.; ordrng 1 WPW10395126 (Fan Switch)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KODE500ESS05
Near Leesburg, VA 20175
Ezra M.
Job Details: 07/12/2022
"no operation. cust states thatwhen breaker reset, display comes on for a short time, then goes dead. breaker to unit off upon arrival. checked connections in junction box, saw no issues. turned on breaker, checked errors - none stored. started bake cycle on upper oven, heating normally. tested lower oven, heating normally. ordering controls and console.; ordrng 1 W11087449 (console) and 1 W11179310 (cntrl-elec) and 1 W10801665 (control without power)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS04
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/12/2022
Cx complaint is still leaking and freezing in the freezer. inspected and verified complaint. unit is not level and leaning forward a full bubble. unit also had clogged drain line. cx also states there is hardly any water coming out of the dispenser. cleared ice and clogged drain tube. made sure unit was completely level. checked filter and when filter is out water pressure is good at the dispenser. prior tech had suggested a new filter which the cx installed and still had the issue. ordering filter housing to correct the problem. rescheduled for 7/20/22 am requested.; ordrng 1 W11482384 (filter housing)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Sal R.
Job Details: 07/12/2022
"Per the previouse tech, I was able to access and replace both the valve and control board. I then recalibrated and ran a auto test. UNit test good."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21702
Bernard M.
Job Details: 07/12/2022
"Cx complaint unit sparks when operating. Inspected inside unit and found marks above the clips which hold metal rack. The metal rack is making contact with sides creating the spark. Contacted WP safety and documented findings, and instructed cx to ensure rack is centered when in use. Cx didn't have POP available,but informed me he has extended warraty through Home Depot. WP safety covered trip with Policy 7"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King George, VA 22485
Thomas B.
Job Details: 07/12/2022
Arrived at cx home knocked rang bell no answer office called cx cx states unit was replaced last week no service needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Smyrna, DE 19977
Taylor F.
Job Details: 07/12/2022
Cx complaint is wires broken at the bottom of the FC door causing the IM to not make ice. Tested inspected and verifed complaint. Found at least 4 wires t be defective. Can not make repair due to the wires being broken right where they come out of the door. Quoted cx for a new door W11390104. Saved quote. Cx is going to call whirlpool to see if they can help in any way. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Nokesville, VA 20181
Robert W.
Job Details: 07/12/2022
"CX Complaint is the unit is making noise and not spinning. Inspected unit and found error code F7E1 control cant see basket speed, Put unit in dia and ran tach test and its working properly ran manual diag and tested shfter in spin and agitate and its getting properly power when spin was seleted i can hear just the agitater spin pulled basket and found the hub teeth are gone so basket cant spin. Ordering Hub to fix issue; ordrng 1 W10528947 (Hub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Smyrna, DE 19977
Taylor F.
Job Details: 07/12/2022
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM not cycling (getting stuck half way). Replaced the IM from VS and IM did the same thing. Had no condinuity through the dark brown wire (sensor wire) from the top of the door to the bottom of the door. Ordering left door. Also ordering IM to replace VS and another IM for the new door. IM is stuck in the twisted position and will be deformed by the time we return. Cx is going to open the door and inspect it for damage when they receive it. Cannot reschedule at this time.; ordrng 1 W11390104 (door fip) and 2 W10873791 (icemaker)s, used 1 W10873791 (icemaker) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Clarksburg, MD 20871
Ricky E.
Job Details: 07/12/2022
"customer stated that the timer wasnt moving during cycles.. verified issue and fnd power to the timer motor, but not advancment from the timer... replaced the timer, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/12/2022
"cx complaint water is coming out of ice maker and freezing. inspected unit ran test 56 and found E0. ran test 57 and when unit started to harvest ice it did harvest but kept harvesting. motor spun and spun displaying a 20 then a 01. ran test 45 and found the unit will dispense water to ice maker, but it not fill it the whole way. test 36 kicked the fan on. test 37 showed 01. unit needs ice maker and duel water valve. ordering 1 (W11482383), 1 (W11579560). please call cx once parts are in to set up apt.; ordrng 1 W11579560 (ice maker) and 1 W11482383 (valve.)"