We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Kingsville, MD 21087
Neil H.
Job Details: 11/21/2023
COMPLAINT UNIT NOT HEATING PROPERLY ARRIVED AND NOTICED A FOIL LINER IN THE OVEN BOTTOM EXPLAIED THAT WILL BLOCK THE HEAT FROM THE HIDDEN ELEMENT FROM GETTING INTO THE OVEN AND WON'T HEAT PROPERLY REMOVED AND WE TESTED UNIT AND UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 11/21/2023
replaced drain pump tested unit works as designed
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEH00
Near Hudgins, VA 23076
Lucas R.
Job Details: 11/21/2023
"Cx complaint icemaker not making ice. Check unit temp fc 5F empty rc 43f. 120 vac icemaker not turning. check rc gasket is not sealing,; ordrng 1 W10884390 (icemaker) and 1 WPW10443309 (gasket-fip)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Virginia Beach, VA 23451
Carl A.
Job Details: 11/21/2023
"cx complaint of unit not working,checkedu nit to find the following error codes F7E2,motor not running ,tested ran unit to confrim motor issue chagned out sump and motor tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QKS02
Near Washington, DC 20015
Sherwood
Job Details: 11/21/2023
cx complaint both compartments not cooling. arrived and installed heater tested heater is now working. repair complete.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PRTS1
Near Fulton, MD 20759
Leon
Job Details: 11/21/2023
Replace pump and tested IM everything worked as it should but cx had a issue with the ice maker cleaning like not going off I told client to clean the ice make out And if the light doesn't cut off call us back
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bethesda, MD 20817
Brian F.
Job Details: 11/21/2023
"Installed new shifter, calibrated, ran auto test, completed with no errors. Unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 11/21/2023
Found sensor that the erro code was for was because when the wire was reinstalled onto the board it was plugged into the wrong slot. Unit has a burnt cavity thermostat and techline also said the transformer is causing the light bulb to blow. collected for the new parts and re ordering the bulb. I accedently charged to much please refund customer $93.24.; ordrng 1 W11238401 (transformer) and 1 W11568584 (thermostat) and 1 W10886919 (bulb (part warranty))
We serviced a
WHIRLPOOL DRYER
Model MEDB400VQ0
Near Highland, MD 20777
Leon
Job Details: 11/21/2023
Complaint was that unit had a burning smell and the lint wasn't getting pushed out confirmed issue seen the the blower wheel pulley was not on the blower wheel confirmed issue reinstall the wheel and belt tighten the pulley and tested unit everything works as it should
We serviced a
JENNAIR OVEN
Model JJW3830WS02
Near Bethesda, MD 20817
Brian F.
Job Details: 11/21/2023
"Cx states Convect bake will heat up to temp, then eventually stop cooling. Tested 350 and 400 convect bake, unable to recreate issue. Tested all elements and tco, all good, no saved errors. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 11/21/2023
Customer complaint is door gasket is falling out of the door. Found door gasket does not stay in door and gets pulled out very easily after a couple of times of opening nd closing the door.; ordrng 1 LW10638684 (FF door) and 1 LW10638683 (freezer door)
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Aspers, PA 17304
Andrew S.
Job Details: 11/21/2023
"Cx complaint is that the unit is not getting up to the proper temps and not all the burners are working right. Upon arrival I found that the unit has no errors, I preheated the oven and then found that the unit is averaging 348.4 degrees. I also inspected the burners and found that they needed adjusted. I also found that the center burner had debris in it preventing it from ignting completely. I found that the unit is functioning as intended. job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Bethesda, MD 20817
Brian F.
Job Details: 11/21/2023
"Cx states water dispenser issues. When first using dispenser in the morning, a small amount of water comes out, then stops, can hear valve still open, ui still measuring oz of water dispensed, a few minutes later, water will dispense with no issues. Unable to recreate issue. Checked wiring and connections, small pinch on J1-1, continuity test good, all wiring and connections good. All buttons working on test 9. Set RC temp from 37 to 39, sounds like water tank is freezing slightly over night. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 11/21/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23601
Orbie
Job Details: 11/21/2023
"cx complaint lid won't lock. checked unit found F9E1. found broken wires at drain pump. replaced harness from VS.; ordrng 1 W11643701 (harness OAVS), used 1 W11643701 (HARNESS) from stock"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Bethesda, MD 20817
Brian F.
Job Details: 11/21/2023
"Installed new terminal block, suppressor board, and plug. Powered on, entered diagnostic mode, no saved errors, ran auto test, completed with no errors. Ran 350*bake, oven preheat and held temps, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 11/21/2023
Customer complaint is unit not drying and not using rinse aid. Found loose connection on the dispsner. Reinstalled all check ok.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Stafford, VA 22556
Tanner B.
Job Details: 11/21/2023
"Adjusted rf infinite switch , tested unit . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Chester, VA 23831
John P.
Job Details: 11/21/2023
"Cxs complaint unit not working checked unit found bad sump replaced tested working as designed; ordrng 1 W11025157 (Sump JP/VS), used 1 W11025157 (Sump JP/VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 11/21/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Lititz, PA 17543
Justin L.
Job Details: 11/21/2023
Was able to access unit and replace drain pump and control. Ran unit through auto test and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Chesterfield, VA 23838
John P.
Job Details: 11/21/2023
"Found water leaking through valve, replaced valve tested working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 11/21/2023
Installed new sump. All check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hampton, VA 23666
Orbie
Job Details: 11/21/2023
"replaced slider and gearcase, found damage at spin basket wall. unit is working temporarily until return visit. ordering spin basket. advised cx spin basket will ship directly to them and to call us when it arrives.; ordrng 1 W11178227 (basket)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Richmond, VA 23231
Chris B.
Job Details: 11/21/2023
cx comp unit front right burner will not heat insp unit conf cx comp found wire not seated on elm seated wire tested unit working as desighned
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 11/21/2023
Customers complaint is issue with power. Found loose connection on the terminal block. Reinstalled and all check ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/21/2023
"unit covered under costco additional year warranty. high pitched squeak during spin cycle. noise coming from gears in gearcase. ordering gearcase and actuator. tried removing washplate to check underneath, washplate siezed in place, also ordering washplate and tub nut; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10902814 (washplate) and 1 W11551646 (tub nut)"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Bethesda, MD 20814
Israel R.
Job Details: 11/21/2023
Customer complaint unit is right rear vavle is crooked and the oven door is closing correctly it stay open. I tested the unit and found the the stem is crooked i tried to bend it back but the stem is getting lose. The vavle has fail will need new right manifold. I also notice the hinge is overextending. The unit needs new door hinges. Ordering Right manifold and hinges. Call customer when part is available.; ordrng 1 W11334710 (Manifold) and 1 W11568941 (Hinge) and 1 W11568813 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Conway, SC 29526
Paul F.
Job Details: 11/21/2023
Customer complaint is unit does not spin out properly. I tested the unit and found unit needed to be calibrated and feet needed to be adjusted. Reset the controls and all check ok.
We serviced a
AMANA RANGE
Model AER6303MFW5
Near Seaford, DE 19973
Michael E.
Job Details: 11/21/2023
CX complaint: front right burner not heating. Tested but failed to verify complaint. Allo elements are working proeprly. Possible electrical issue in house or in power cord. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Gaithersburg, MD 20882
Julian H.
Job Details: 11/21/2023
remove tub found that new tub didnt have passive vent hole in it need to order correct tub for this unit also found that dispenser is not holding in place well caused by unit shaking hard caused to snapped out of position 2 TECHS 2 COUNTS STACK UNIT VERY HEAVY; ordrng 1 w11287253 (tub asm) and 1 W11524105 (dispenser asm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Milford, DE 19963
Frederick R.
Job Details: 11/21/2023
CX complaint is no light in fridge. Inspected and found light switch inside fridge has a defective spring and has rendered the switch inop. Spoke to SG and she is pulling part from distributor. CX rescheduled for Tues 11/28/23; ordrng 1 W11123941 (light switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Rockville, MD 20852
Israel R.
Job Details: 11/21/2023
Customer complaint ice maker brok again and is not making ice. I found the unit is in place the white piece is cracked and when i close the door and ice maker hops off. Also is getting 120 but is not harvesting. Replce ice maker and the unit is harvesting and filling. Unit is back to normal operations. collected 184.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Virginia Beach, VA 23451
Carl A.
Job Details: 11/21/2023
replaced infit swtich tested uunit works as designed
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ2
Near Chesterfield, VA 23832
John P.
Job Details: 11/21/2023
Installed cooktop.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near New Castle, DE 19720
Taylor F.
Job Details: 11/21/2023
Cx was checking temp with the unit empty and concerned of fluctuating temp. Explained function of unit. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Midlothian, VA 23112
John P.
Job Details: 11/21/2023
Installed console and gasket tested working as designed.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Union Bridge, MD 21791
Bernard M.
Job Details: 11/21/2023
"Replaced lid, ran test and the lid locks and complertes cycle. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23236
Joseph D.
Job Details: 11/21/2023
Found non-responsive console and shifter errors as well as damaged cam gear replaced all and unit now working properly; ordrng 1 W11481722 (Shifter cam dn vanstock)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Westminster, MD 21158
Bernard M.
Job Details: 11/21/2023
"Replaced caps and burners and found the FL and FR burners have orange flame coming out from the left side of spreader. All other burners function properly. Attempted to adjust burners through manifold but it didn't lower flame enough. Ordering spreaders, once parts are available contact cx to reschedule; ordrng 2 W11344539 (flame spreader)s"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Richmond, VA 23222
Chris B.
Job Details: 11/21/2023
cx comp unit will not start insp unit conf cx comp found wire not seated at term block seated wire found 120v at l1 and 56v at l2 advsied cx to call electrician to have 240 to outlet
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEE00
Near Westminster, MD 21157
Justin S.
Job Details: 11/21/2023
Cx says the unit is not making ice. Found the ice maker has stopped 1/2 way through a harvest. Jumped t and h and no movement. Found 120vac at the black to white going to the ice maker. The unit needs the ice maker.; ordrng 1 W10884390 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Glen Allen, VA 23059
Thomas B.
Job Details: 11/21/2023
Removed and replaced the rr ignitor tested and Inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Gettysburg, PA 17325
Andrew S.
Job Details: 11/21/2023
Per previous tech I was able to access and replace the fan and temp sensor. I then restored power and preheated the oven to 350 and found that it is now functionijng as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Richmond, VA 23224
Chris B.
Job Details: 11/21/2023
cx comp unit will not make ice insp unit conf cx comp found wire not setaed on valve seated wire also avised cx to install proper water line to unit unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Seaford, DE 19973
Michael E.
Job Details: 11/21/2023
"CX complaint: fills and drains and stops. Tested and verified complaint. No error codes. I found cold inlet valve is not allowing cold through, Ordering inlet valve. Scheduled return visit for 11/29 any time; ordrng 1 W11513255 (inlet valve)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Richmond, VA 23225
Chris B.
Job Details: 11/21/2023
repalced switch tested unit found same issue unit will need control and inner door and front panel to complete repair; ordrng 1 W11491749 (front panel) and 1 W11465962 (inner door) and 1 W11512515 (control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near New Castle, DE 19720
Taylor F.
Job Details: 11/21/2023
Cx complaint is unit not powering on. Replaced interlock kit from previous diagnois and verified proper wiring. Unit still trips breaker or blows fuse as soon as its plugged in. Even with all loads disconnected from the control and door open. Ordering noise filter board and fuse again. Cannot rescheudle at this time.; ordrng 1 W10138793 (fuse) and 1 WPW10531156 (filter)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Silver Spring, MD 20906
Brian F.
Job Details: 11/21/2023
"Cx states unit not heating, making loud noise during cook cycle, burning smell. Tested with glass of water, confirmed all complaints. Also found high speed fan not working. Found unit had bad diode. Ordering diode, control, magnetron, capacitor, and transformer.; ordrng 1 W11256462 (diode) and 1 W11552018 (control) and 1 W11495561 (magnetron) and 1 W11545871 (transformer) and 1 WPW10574736 (capactr-mg)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Westminster, MD 21158
Bernard M.
Job Details: 11/21/2023
"Replaced fan and icemaker, ran test 57 and 45, icemaker harvested and filled with water, ran test 36 fan gets up to full speed. Ran test 3 and evap fan was running normal and food was frozen. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Chesterfield, VA 23832
John P.
Job Details: 11/21/2023
Upon trying to remove switch found switch foamed in place and unable to remove called techline talked to Leon stated turned over for review.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Virginia Beach, VA 23454
Carl A.
Job Details: 11/21/2023
"cx complaint of unit not spinning clothes out and banging agaist cabinet ,checked unit to find the f olowing error codes F0E5.F7E6.inspected unit further to find that spinles are stripped on both end sof drive shaft causeing the uint to bounce around .unit also leaking oil breakdown as follows 1/W10772621,Screw,1/W10846191,washplate,1/W10528947,drive hub kit,1/W11454372,Gearcase,1/W10721967,Drive Clutch Kit,1/WPW10006384,Drive Belt,service call break down as follows service call 139.00parts 492.00shipping 15.00labor 250.00subtotal 896.20tax 29.53grand total 925.73deposit 139.00cx will call back if moving forward with repairs; ordrng 1 W10772621 (Screw) and 1 W10846191 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454372 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (Drive Belt)"
We serviced a
JENN-AIR COOKTOP
Model JED3536GB01
Near Lewes, DE 19958
Frederick R.
Job Details: 11/21/2023
CX complaint is cooktop issues. Inspected and verified issues. Found glasstop has become defective since being replaced in july. CX states glasstop sits too far above countertop also. Also several elements have become defective and the ceramic is crumbling and cracked. This glastop is a Reorder. Cannot reschedule due to part availability; ordrng 1 W11476214 (cooktop Re-Order) and 1 W11476087 (grill) and 1 WPW10342780 (elmnt-surf) and 1 WP8273993 (elmnt-surf) and 1 WPW10251108 (elmnt-surf) and 1 W11171119 (elmnt-surf) and 1 W11563195 (element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/21/2023
"prior to repair noticed screw in left slide rail was blocking drawers. tightened screw, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Richmond, VA 23221
Chris B.
Job Details: 11/21/2023
repalced inlet valve cleared water lines tesd flow unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Westminster, MD 21157
Bernard M.
Job Details: 11/21/2023
"Cx complaint unit doesn't complete cycles. Found error code F0E3 overload. Ran test cycle and unit completed cycle without issues. Inspected underneath and found no damage to harness or rotor. Found the unit has miscommunication and will stop mid-cycle and shut down. Ordering console, once available contact cx to reschedule; ordrng 1 W11478526 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/21/2023
Replace refrigerator evap and compressor freezer with full Frost pattern cooling properly no other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Chesterfield, VA 23832
John P.
Job Details: 11/20/2023
Installed icemaker tested working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21217
Shane M.
Job Details: 11/20/2023
cx complaint the unit isnt washing. found error code f4e3 . ordering sump w motor.; ordrng 1 W11665769 (sump w motor)
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Frederick, MD 21702
Brian R.
Job Details: 11/20/2023
cx complaint is unit wont heat on any setting. found element blown. replaced from VS and now unit heats and checks.also cleaned and cleared blower wheel job complete.; used 1 WP3387747 (Element BR VS) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Fairfax, VA 22033
Jason A.
Job Details: 11/20/2023
CX complaint FRIDGE FC door damaged. See SDpics. Replaced FC door & align. Heated gasket to eliminate air gaps. Test seals are good & doors operate properly > JJ
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gambrills, MD 21054
Davonte
Job Details: 11/20/2023
cx complained unit wouldnt start cycle. couldnt confirm cx complaint. unit was working as should. got error code f2e1 stuck button key. unit will need new control panel; ordrng 1 W11478526 (control panel)
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM01
Near Charles Town, WV 25414
Ricky E.
Job Details: 11/20/2023
"unit shipped with fzr door damage, door ordered prior to service.. installed parts, unit cks ok.."
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near Ellicott City, MD 21042
Israel R.
Job Details: 11/20/2023
Customer complaint unit is not starting the oven and the display is reseting. I found the units display is turning on but then is turning off before the jennair logo comes up. I found the control sending power to the display bad display board. Collected for part and service. Owes 110. Call customer when part is available. Please send Invoice to email.; ordrng 1 WPW10464534 (cntrl-elec 815.48)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Columbia, MD 21044
Israel R.
Job Details: 11/20/2023
Installed new hinges and tested. Door is closing right and opening. Unit is back to normal operations.
We serviced a
JENNAIR COOKTOP
Model JED3536GB01
Near Washington, DC 20007
Sherwood
Job Details: 11/20/2023
"cx complaiont cooktop corner is coming up. arrived confirmed cx issues found front right side of glass is coming apart from frame. ,ade sure the instaklled was correct. called TL advised ordering glass cooktop.; ordrng 1 W11476214 (top glass black) and 1 WP8286642 (tape)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Woodbridge, VA 22193
Robert W.
Job Details: 11/20/2023
"CX recev email about service pointer, Inspected unit and found unit falls in SCode for element replacement, Found element is the SCode and needs to be replaced. Ordering Element; ordrng 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Arlington, VA 22202
Leon
Job Details: 11/20/2023
"Client's complaint was the unit. Wasn't working confirmed the issue seeing that the cold water valve was not cutting on at all, Check to see if the unit was getting water which it was ordering new. Water valve for the unit.; ordrng 1 W11222849 (Water valve)"
We serviced a
KITCHENAID ICE MAKER
Model KRSC503ESS00
Near Elkridge, MD 21075
Alexander D.
Job Details: 11/20/2023
"cx complaint unit not making ice. inspected unit and verified complaint. inspected wires at door hinge, wires are exposed but dont see any broken at this time. test48 is good, test 47 says cooler than harvest temp. ran harvest test and heard icemaker motor moving but tray wasnt. tray spins freely so motor is stripped out. replaced icemaker from v/s. tested unit. icemaker harvested and filled correctly. unit is now working properly. quoted 355.51, paid in full with c/c.; ordrng 1 W10873791 (icemaker AD v/s), used 1 W10873791 (ICEMAKER AD v/s) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Fairfax, VA 22030
Jason A.
Job Details: 11/20/2023
CX complaint DW not cleaning - motor doesnt run. Ran test wash F9 error. Checked connector has 120VAC. & reseated connector. Motor pulsed & is running itermittent. Part OOS > JJ; ordrng 1 W11613479 (wash motor) and 1 W11637581 (ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV01
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/20/2023
"Cx complaint unit leaks. Inspected and found ice build up at bottom of FC. Removed shelves and drawer and found the evap drain clogged. Removed all ice and unclogged drain, poured hot water through to ensure drain is unclogged. RC temps at 38 and FC temp at 0. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Montgomery Village, MD 20886
Julian H.
Job Details: 11/20/2023
replaced electronics cap in good shape tested & working properly
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Annapolis, MD 21409
Dustin F.
Job Details: 11/20/2023
"CX complaint: unit making loud squeeling noise at times randomly.Inspected unit, confirmed cx complaint. put unit into test mode twice. recirculating pump is making loud noises. Confirmed diag with SP. Ordering Recirculating pump; ordrng 1 W11542867 (Recirculating pump)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Stewartstown, PA 17363
Drew B.
Job Details: 11/20/2023
replaced bpth control like previous tech notes of the f1e1 and tested no issues when both upper;lower oven reach 350.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Arlington, VA 22202
Leon
Job Details: 11/20/2023
"complaint was the unit, wasn't working confirmed. The issue saying that the lid was not latching and the lock mechanism had a broken piece on it. Client said they will call back if they want to get work finished.; ordrng 1 W11176112 (Lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Sandston, VA 23150
Chris B.
Job Details: 11/20/2023
repalced fc doorand track cleared ice from back tested unit working as desighned
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Silver Spring, MD 20906
Brian F.
Job Details: 11/20/2023
"Installed new UI. Tested broil on large oven, broil working. Ran 350* bake in both ovens, both heat to and held proper temps. Found oven knob missing inner metal ring. Ordering knob.; ordrng 1 W11574370 (knob)"
We serviced a
MAYTAG DRYER
Model MDE8600AYW
Near Frederick, MD 21703
Brian R.
Job Details: 11/20/2023
replaced parts ordered and tested unit. unit checks and quiet. joib complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Columbia, MD 21045
Israel R.
Job Details: 11/20/2023
F6E1 No Response from ACU. Cutomer compaint unit is displaying F6E1 error code. I notice the unit is working but the UI console has a the plastic separating. I can see corrosion on the UI. Unit will needs new Ui and console both special order parts. Call customer when parts are available.; ordrng 1 W11660284 (Console) and 1 W11632709 (UI)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUW35X24DS0
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/20/2023
Fans running but compressor hot to the touch. Only 1.7 amps unit with most likely a leak ordering compressor and evaporator to diagnose and repair leak; ordrng 1 Compressor (Compressor) and 1 W10782196 (Evap) and 1 4387444 (Evap kit) and 1 W10782175 (Drier)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/20/2023
Cx complaint of squeaky dryer and a loud rawring sound. Did confirm squeaky shocks and loud reculating pump. Will need to replace drain pump and shocks ; ordrng 1 W11458345 (Drain pump) and 1 2tech (2tech)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Powhatan, VA 23139
Joseph D.
Job Details: 11/20/2023
Replaced fan and LEDs and unit working properly
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Powhatan, VA 23139
Joseph D.
Job Details: 11/20/2023
Replaced latch and unit now operating as designed no other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Alexander D.
Job Details: 11/20/2023
unit is in newly built house that hasnt been moved into yet. cx complaint rc door sticks out further than fz door. inspected unit and verified complaint. found whole left side of rc door has a gap in gasket but bottom couple of inches closed up. feels like door is warped. tried fluffing gasket with heatgun and barely got the gap to close but if i open and close door then gap opens up again. have to push door closed to get gasket to grab cabinet. rc door is warped. ordering rc door and nameplate. advised cx door will be shipped directly here and to call office to schedule return visit after inspecting for damages; ordrng 1 W11223753 (nameplate) and 1 LW10912075 (rc door)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/20/2023
"UI not responding/ lower vent trim came apart. cycled power , adjsuted vent and reseated the ui connection .. Tested unit. Job complete"
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model MED4500MW0
Near Washington, DC 20037
Sherwood
Job Details: 11/20/2023
cx complaint is noise coming from washer. arrived and found that drain pump is making a noise other than the regular drainning sound. checked inside drain didnt find anything. ordering poump.; ordrng 1 W10906604 (water pump)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Annapolis, MD 21409
Dustin F.
Job Details: 11/20/2023
"cx complaint: unit wont workInspected unit, found F7E4 code for basket rengagement failure. put unit into test mode, unit would lock but couldnt spin or aggitate. inspected undercarriage of unit, found capacitor damaged, actuator arm broke off and unit had wore down clutch. quoted CX for repair. he wants to replace unit rather then repair with black friday deals. cx paid svc fee."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Germantown, MD 20876
Julian H.
Job Details: 11/20/2023
CX states unit still @ 50* after 24hrs found unit unplugged CX is based on air thermometer inspected average temp on last 6 hrs test 28 @ 33* CX needs to run refrigerator longer than what she did & dont trust air thermometer not accurate she need to put food inside unit as well explained all these to her
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Damascus, MD 20872
Julian H.
Job Details: 11/20/2023
"CX complaint about unit not turning & heater coming on by itself went to the back & found heater shorted to ground caused thermal fuse to go out as well replaced parts from VS & preid tested & working properly; ordrng 1 WP3392519 (thermal fuse JH VS), used 1 WP3392519 (THERMAL FUSE JH VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Round Hill, VA 20141
Ricky E.
Job Details: 11/20/2023
"installed switch, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Washington, DC 20005
Sherwood
Job Details: 11/20/2023
cx complaint light not working. arrived and found rc door switch is defective. also found door switch wires are really short. called TL explained my findings. TL advised cx to call WHIRLPOOLs customer relations
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Palmyra, VA 22963
Eric F.
Job Details: 11/20/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Woodbine, MD 21797
Robert L.
Job Details: 11/20/2023
"installed door per previous, gasket seals all the way aroung and has suction when closed, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hanover, MD 21076
Alexander D.
Job Details: 11/20/2023
unit is in newly built house that hasnt been moved into yet. cx complaint all 3 doors have scratches and dents. inspected unit and verified complaint. ordering all 3 doors. advised cx doors will be shipped here and to call office to schedule return visit after inspecting all 3 doors for damages. cx understands; ordrng 1 W11681454 (LH rc door) and 1 W11681453 (RH rc door) and 1 W11681455 (fz door)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Woodbine, MD 21797
Robert L.
Job Details: 11/20/2023
"cx complaint for 4th time UI has failed, found console peeling up, display missing segments, ordering console and ui housing........ on return, try moving unit back futher under counter and add silver tape to ui area to keep moisture out; ordrng 1 W11413965 (console) and 1 W11414079 (ui housing)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS01
Near Clarksburg, MD 20871
Julian H.
Job Details: 11/20/2023
CX complaint about unit's display not showing confirmed power @ the hinge 14vdc features work to the touch but some are not responding on sensor cycles need door; ordrng 1 W11465659 (door ss)
We serviced a
MAYTAG OVEN
Model MER8800FZ1
Near Stevensville, MD 21666
Frederick R.
Job Details: 11/20/2023
CX complaint is oven will not heat properly. Inspected/tested and verified. Oven never worked after repair. I found relay at board clicking on and off about every 20secs and unit would not heat past 315deg. Checked sensor and got 1.237k at room temp and 1.515 at 315deg. Unit needs control boardQuoted CX cost for repair of $548.99. CX declined to go with repair and paid the SC fee of $139 by CC. If CX changes mind the balance would be $409.99. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 11/20/2023
Installed new part. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 11/20/2023
"cx complaint rc intermittently not cooling properly, fz is fine. inspected unit and verified complaint. found evap fan not running. flicked the fan blade with my finger and it started running. evap fan is stalling out. ordering evap fan, in stock. scheduled return visit for 11/28; ordrng 1 W11578030 (evap fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Conway, SC 29526
Paul F.
Job Details: 11/20/2023
Installed new heater. All check ok.