We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20109
Demonte S.
Job Details: 09/05/2023
Inspected the unit. Found that the cx is saying that the Washer is making a loud noise while in use. Ran Service Diagnostics on the unit. No error codes. I then ran a service test on the unit. No noise. Checked the Gearcase section. Every part under the Washer is coated in Gearcase oil. Unit will need all parts under washer and Drum & agitator. ; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 $65.09 (Whirlpool Washer Drive Motor) and 1 W11239857 (Whirlpool Washer Drive Belt) and 1 W10913953 (Whirlpool Washer Brake Actuator) and 1 W11428524 (Whirlpool Washer Run Capacitor) and 1 WPW10427633 (Whirlpool Washer Drive Pulley Shield) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11550891 (Whirlpool Washer Agitator) and 1 W10752719 (Whirlpool Washer Spin Basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Great Falls, VA 22066
Richard B.
Job Details: 09/05/2023
"CX complant. Dishwasher control panel not responding. Inspeted unit and found console overlay lifting from delamination. Found UI board has corrossion from water entering . Replaced console and UI control board. Tested unit , Working as designed. Job completed, RB"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Ellicott City, MD 21042
Brian R.
Job Details: 09/05/2023
replaced manifold and module and tested unit. unit the same and keeps clicking on all burners. made sure everything was tight and clicked in and no wires were arching. manifold box was only box opened. issue might be in wire. will order parts needed as well as reorder parts and office will schedule.; ordrng 1 W11690659 (Electrode LF) and 1 W10905489 (Electrode LR) and 1 W11688146 (Electrode CF) and 1 W10876261 (Electrode CR) and 1 W10876262 (Electrode RF) and 1 WPW10475151 (Spark Mod) and 1 W1151235 (Manifold)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23234
Chris B.
Job Details: 09/05/2023
cx comp unit will not wash states sensing then done insp unit conf cx comp found cap out of range replaced cap S17538 tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Rockville, MD 20853
Brian F.
Job Details: 09/05/2023
"Cx states unit still not holding proper temps, measured 13* FC and 41* RC. Heard start device overload trip multiple times, FC gasket not sealing great. Called tech line talked to Rich, recommended replacing control board, check frost pattern. Frost pattern is weak, recommended scheduling ss tech to check for leaks, called office scheduled ss tech for 9/12 .; ordrng 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 09/05/2023
"installed new mag and inverter, tested un it. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model Kuws24lsbs24
Near Bethesda, MD 20814
Roberto I.
Job Details: 09/05/2023
"Cx complaint no cool.Found the unit at room temp, fans running. compressor running and dragging 3A and tripping the overload in a loop. No signs of refrigerant leak. Unit needs new compressor but part is NLA. I'm rescheduling the call for myself for tomorrow to se if a compressor substitute is available since the part is CBE. Collected $120 with check"
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 09/05/2023
"cx convcern the unit leaking gas , found rf valve stem bent , also gas line connection leaking gas, tightened line and tested for leaks . no more leaks .. unit needs new manifold; ordrng 1 W10594396 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Germantown, MD 20876
Julian H.
Job Details: 09/05/2023
replaced parts damper asm had both thermistors for Rc & FC resume power MUST WAIT 72 HRS TO ADJUST TEMP & SEE ICE
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 09/05/2023
Replaced units rc evap fan w/ harness. job complete .. cx did pull unit prior/ while i was there .. pre exsisiting damage. ( PICS IN SD MOBILE )
We serviced a
KITCHENAID OVEN
Model WOD77ECOHS20
Near Upper Marlboro, MD 20772
Davonte
Job Details: 09/05/2023
"cx complained unit wouldnt turn off after using a broil cycle. couldnt confirm cx complaint. cx thought unit had a cancel button to turn stove off, advised cx that she need to hit the power button, once she was done using stove."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 09/05/2023
"Unit giving f4e3 error and f7e1 error , sump assembly failed ..; ordrng 1 W11613479 (motor / sump)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Taneytown, MD 21787
Bernard M.
Job Details: 09/05/2023
"Cx complaint unit won't start cycles. Entered diag and found error F5E2 and F5E3 lid latch faults. When test unit filled but wouldn't lock the lid, it clicked then drained water. Replaced lid latch using pre-id parts, ran test and unit completed test without further issues. Cx paid $342.13 for full repair"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 09/05/2023
"Found loose connection at valve , reseated and tested unit. Unit working as designed . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Vienna, VA 22182
Simon
Job Details: 09/05/2023
CX complaints refrigrator and freezer the same issues not cooling even after repair.Inspected unit .and replaced freezer and refrigrator thermistor .unit good to go CX will wait for the temprature change .in both section.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Stafford, VA 22556
Robert W.
Job Details: 09/05/2023
"Cx Complaint is the unit is making grinding noise. Inspected unit found no errors ran diag and found unit is making grinding noise when unit slows down, pulled unit and found alot of white dust under unit the splutch has alot of ware on it white dust from splutch, Replaced and tested unit is working properly."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Taneytown, MD 21787
Bernard M.
Job Details: 09/05/2023
"Cx complaint unit doesn't complete cycles. Entered diag andound error codes F3E1 water temp fault and F8E1 long fill. Cx is on well water. When checking water pressure, the cold water valve was closed. Opened valve and found hot and cold both have good pressure. Recalibrated and unit has good flow when filling. Test completed without any other issues. Contacted TL to report findings, they've suggested cx putting filtration on the well. Informed cx of water filters for well. Cx understood. No parts needed unit runs as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waynesboro, PA 17268
Drew B.
Job Details: 09/05/2023
cx complaint that unit is brand new in new model home still.. the fridge has a cracked front left roller and a dented right hand door. both inside the 30 new wrrnty.. call to reschd with roller and cx will call when rc door arrives; ordrng 1 WPW10304660 (front left roller) and 1 LW11255366 (right hand rc door ss) and 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Martinsburg, WV 25405
Ken M.
Job Details: 09/05/2023
"Customer complaint is that the black water line for the freezer door is severed when delivered. Visual inspection confirmed that the ice maker water line for the door is severed and the fill tube is not a replacable part. Ordering door.; ordrng 1 W11566705 (door, freezer(SS))"
We serviced a
JENN-AIR OVEN
Model JJW2424HM00
Near Boston, VA 22713
Danny R.
Job Details: 09/05/2023
found ui conections were loose reinstalled harness and now it functions buttons worlk
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Walkersville, MD 21793
Marc M.
Job Details: 09/05/2023
cx complaint unit not cooling. upon arrival unit was unplugged. plugged unit in and immediately began hearing clicking at compressor area. found that the compressor ohmed 4.2-4.2-8.4. replaced start device and compressor kicked on immediately and drew about .9-1 amp. quoted and collected for repair. unit now checks good.
We serviced a
JENN-AIR RANGE
Model JDRP430WP01
Near Williamsburg, VA 23185
Carl A.
Job Details: 09/05/2023
"cx complaint of unit to find ui buttons getting stuck called techline spoke with Derick confrimed problem and was at advise to order the ui/ control,also called saftey and spoke with Keshia at saftey and was advise that there was nothing they were going to do at this time file break down as follows 1/WPW10464535,CNTRL-ELECservice call break down as follows service call 0.00 parts 815.48shipping15.00labor 110.00sub total 940.48tax 48.93grand total 989.41 cx will call back if moving forward with repairs; ordrng 1 WPW10464535 (CNTRL-ELEC)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Gaithersburg, MD 20882
Julian H.
Job Details: 09/05/2023
GOT HERE compressor not running unit full of r134a replaced parts pulled unit to 30 inch vacuum & filled with 4.5oz of r134a unit holding pressures compressor on MUST WAIT 24 HRS TO COOL DOWN TO TEMPS
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/05/2023
CX Complaint is water in RC. CX has water to unit off since last visit found drain clogged again. Cleared ice from drain and pulled unit used steam gun to clear drain on back side of unit unit is now draining. IF CX calls back for this issue call techline.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Silver Spring, MD 20906
Brian F.
Job Details: 09/05/2023
"Cx states fridge door swings open too quickly. Found fridge tilting back slightly, lowered front wheels to level. Tested, explained to cx how door cam works, unit is functioning as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/05/2023
"CX Complaint is the oven temps seem to be off. Inspected unit found no errors ran temp test on ovens upper oven 392-357 375-356 371-360 upper oven is 18Deg hotter calibrated upper and tested lower oven, 369-338 359-344 360-349 lower oven is good. Uinit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Alexandria, VA 22315
Lloyd B.
Job Details: 09/05/2023
"Cx complained the unit did not wash or dry. Inspected the unit and found that there is an error of F7E1 for no heat. The unit does not run. Made sure the motor is connected but at the control, is reading open. Unit needs new sump assy. Service declined. Job complete"
We serviced a
KITCHENAID WASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22401
Robert W.
Job Details: 09/05/2023
Cx complaint is DW is leaking. Inspected uhnit and found element has failed and is allowing unit to leak. Technical Service Pointer. Replaced element and tested unit is working prioperly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7809AWM2
Near Alexandria, VA 22310
Lloyd B.
Job Details: 09/05/2023
Cx complained the unit did not start. Inspected the unit and found silver migration on the ribbon and so most of the buttons on the UI do not work. Unit needs new console; ordrng 1 W10811147 (console)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Monrovia, MD 21770
Marc M.
Job Details: 09/05/2023
installed console. tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Washington, DC 20007
Samuel R.
Job Details: 09/05/2023
cx complaint unit displays f9e1.found unit to drain slowly.found drain to work its just clogged will need to ubstack to unit to clear drain cx owes service call and 2nd tech.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Montpelier, VA 23192
Thomas B.
Job Details: 09/05/2023
Cx complaint door not sealing properly inspected unit heated and molded gasket to liner tested and inspected for proper use unit now functions Normally. Still awaiting emblem; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Arlington, VA 22207
Jason A.
Job Details: 09/05/2023
"CX complaint WASHER noisey. Replaced parts, check for leaks & test agitate & spin. DLMS calibrate & test wash. Loaded with about 6 towels & did a NORMAL wash cycle with deep water level. NO LEAKS. No abnormal noises > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Stafford, VA 22554
Tanner B.
Job Details: 09/05/2023
"tenant needs to contact property management to have them send us pop or closing date on new home if under a year or send us payment for repair .. pre id icemaker , check valve and seperator .; ordrng 1 W11423787 (ice door pre id) and 1 W11546935 (icemaker pre id) and 1 23142711 (check valve pre id)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Arlington, VA 22207
Jason A.
Job Details: 09/05/2023
CX complaint FRIDGE gasket not sealing. Replaced RIGHT RC gasket. Heated to remove wrinkles. Checked all other gaksets good & seals > JJ
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Fredericksburg, VA 22405
Robert W.
Job Details: 09/05/2023
Pulled unit replaced drain pump and tested unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Alexandria, VA 22310
Lloyd B.
Job Details: 09/05/2023
"Cx complained the drawer would slide out. Inspected the unit and found that after lifting the front, the drawer no longer slides out but, it will not close. Unit needs new crisper slides; ordrng 2 W11233912 (crisper slide)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21225
Shane M.
Job Details: 09/05/2023
"cx complaint the unit isnt starting cycles. went to try start test mode for error codes, found rinse/options isnt clicking. cant acitvate test or calibration mode. trried to start a quick wash, unit spun then went into drain, said done. ordering ui board w control board.; ordrng 1 W11481116 (panel console) and 1 W11513246 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNL02
Near Chantilly, VA 20152
Demonte S.
Job Details: 09/05/2023
"Inspected the unit . Found that the cx is saying that the refrigerator isn't cooling. Checked the Evaporator. Frost only coming down to the first coil. Unit will need the Compressor, Coupler & Drier.; ordrng 1 W10309994 (Whirlpool Refrigerator Compressor) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 WPW10143759 (Whirlpool Refrigerator Filter Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Columbia, PA 17512
Justin L.
Job Details: 09/05/2023
Cx complaint unit not cooling properly. Cx had unit unplugged and stated there was ice covering the evap cover. Removed and verified good connections. Removed control and found double stickers in accordance with Technical Service Pointer. ordering control and heater with harness for complete repair. Once in office will need to set return; ordrng 1 W11650659 (heater with harness) and 1 W11546609 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Mercersburg, PA 17236
Drew B.
Job Details: 09/05/2023
replaced panel with ui in already and now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Lancaster, PA 17601
Justin L.
Job Details: 09/05/2023
"Cx complaint not cleaning dishes and showing h2o error. Was able to access unit and found good water pressure to unit. Found h2o, f8e1, and f8e6 errors. Ran diag cycle and went through no issue. Ran quick wash and errors came back. Verified connections and ordering the valves to correct the problem. Parts are in stock so setting return for Thur 9/7/23; ordrng 1 W11535094 (inlet valve w/flow) and 1 W11434044 (inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW
Near Sterling, VA 20164
Richard B.
Job Details: 09/05/2023
CX complant. Washer has error inspected unit and found motor disconnected error code Units are on pedistals . CX is trying to get pulty to swap out machines since only two weeks old. Unable to pull out by myself. Will need two techs. Parts not in stock. Further work needed. RB; ordrng 1 W11449075 (harness) and 1 W11509205 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near East Petersburg, PA 17520
Justin L.
Job Details: 09/05/2023
Cx complaint condensation building in rc. Was able to access unit and found that the right side rc gasket was torn allowing warm air in. Replaced gasket with pre-id and heated to fit. Unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Sterling, VA 20164
Richard B.
Job Details: 09/05/2023
CX complant. Water leaking on floor. Inspected unit and found evap drain on fresh food side filled with foam and drain collapsed . from overfoaming area. Also found linr on left side is underfoamed and cracked and not holding middle shelf support. eCalled techsupport to see what recomended. Techline recomending for review to see if non repairable. RB; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Spring Grove, PA 17362
Sal R.
Job Details: 09/05/2023
"CX complaint was that the unit was not making ice. I found thta the bail arm was jamed. I was able to unjam the arm and unit now test good. I was able to jumo the unit , IM harvested an called for water . Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Doswell, VA 23047
Thomas B.
Job Details: 09/05/2023
Removed and replaced the isolation valve tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fayetteville, PA 17222
Drew B.
Job Details: 09/05/2023
cx complaint that unit is not selaing properly they had several areas of the gasket thats not sealing and on the flaps looks torn even fromthe mullion rail not engaging in the door channels correctly. ordering mullion and replaced 1 gasket needed and call when rail in to reschd.; ordrng 1 W11455378 (rail mulllion)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hanover, VA 23069
Thomas B.
Job Details: 09/05/2023
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near East York, PA 17402
Sal R.
Job Details: 09/05/2023
CX complaint was that the unit was not drying. I found that the unit nis heating and cycling as designed. I advised maintenance have venting fom the wall to the outside once a year to help with air flow. Instruct and install fulfilled .
We serviced a
JENN-AIR OVEN
Model JES1750FS1
Near Carrollton, VA 23314
Lucas R.
Job Details: 09/05/2023
"replaced control fan and element, sensor good at 1800 ohms, tested, unit working as designed.; ordrng 1 W10779716 (elmnt-bake lr/vs), used 1 W10779716 (ELEMENT lrvs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Palmyra, PA 17078
Cody H.
Job Details: 09/05/2023
"CX complains unit is building up moisture inside RC. CX is within manufacture warranty according to POP. Found unit FC is reading 20*F and RC is reading 47*F. All door seals appear to be intact and making good seal. Found unit drain tube to be blocked not allowing drainage from defrost. this would cause water to flow into RC from FC through air ducts. Was able to steam ice away and free blockage, also used sturdy stinger to ensure no further blockages were present. Unit now drains as designed, no further work needed. Was able to remove most moisture from FC and RC. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Thurmont, MD 21788
Bernard M.
Job Details: 09/05/2023
"Replaced stopper, upper rack no longer comes out of tracks. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Silver Spring, MD 20906
Brian F.
Job Details: 09/05/2023
"Cx states moisture build up on outside of fridge, inspected and confirmed, moisture on vertical muillion and top of freezer door. Mullion heaters are working properly, used heat gun to seal small gaps on left fridge door gasket. Set vertical and horizontal mullion heaters from sensor mode to heater on 100%. Unit is now working properly."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hyattsville, MD 20785
Davonte
Job Details: 09/05/2023
"not the right part sent with me, box had correct part number on it. but it was a control board inside of the box and not heater; ordrng 1 W11650659 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS0
Near Bowie, MD 20715
Israel R.
Job Details: 09/05/2023
Customer complaint unit is leaking from underneath. Cuztomer had the unit pulled out i removed the rear cover and looked like is leaking from the pan. I filled the pan but is not leaking. I then notice moiture on thebottom of the vavle. I tested water and the water vavle is leaking. Collected in full for repair. Ordering vavle. Paid in full.; ordrng 1 WPW10498990 (valve-inlt 121.15)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Richard B.
Job Details: 09/05/2023
"CX complant .Oven takes too long to get hot. Prior diagnosis found stuck key error code . Installed console , Started a 350 preheat at 2.08 pm .Oven reached temp taking 14 min. Calibrated unit for ofset. Job completed. RB"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near South Riding, VA 20152
Demonte S.
Job Details: 09/05/2023
Inspected the unit. Found that the cx is saying that the Food is still freezing in the refrigerator section. Ran Service Diagnostics on the unit. Ran Service Test 1 - Rc Thermistor I'm getting 23 Degrees. Ran Service Test 2 - Fc Thermistor. I'm getting -15 Degrees. Called Whirlpool Techline. The Compressor will not shut off. Gave a Thermistor reading to Whirlpool Techline . Per Whirlpool Techline to reorder all control Board parts. ( cx wants the unit to be replaced at this time. I advised that the cx will need to call Whirlpool.)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charles Town, WV 25414
Ezra M.
Job Details: 09/05/2023
"door gasket received is a ref door gasket, not fc door gasket, but correct part number was ordered. reordering. also, compressor not staying on , starts running, pulls high amps and kicks off, suspect siezed piston. ordering compressor, couplers and process stub.; ordrng 1 W11370574 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506619 (comp coupler c) and 1 W11506635 (process stub) and 1 W11504416 (process stub coupler) and 1 WPW10136734 (gasket-fip reorder)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hyattsville, MD 20785
Davonte
Job Details: 09/05/2023
"cx complained unit was overfrosting on the fc side, couldnt confirm complaint because cx defrosted unit before i got there. unit was off. installed new control. advised cx that if frosting happens in again in the fc side. un it will need evap harness"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Smithfield, VA 23430
Lucas R.
Job Details: 09/05/2023
"cx complaint unit not completing cycle, checked unit found f0e2, f9e1 codes, debris in drain pump cleared debris tested, found water backing up through didpenser, and small leak from bellow.; ordrng 1 W11314648 (bellow) and 1 W11524103 (dispenser)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Martinsburg, WV 25404
Ken M.
Job Details: 09/05/2023
"Customer complaint is that the unit does not run a cycle, drum does not turn when started. Inspection of the drive system found the belt off the motor and splutch. Belt reseated, but is loose. Unit needs a new motor, belt, belt cover, and splutch.; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11409708 (belt cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dallastown, PA 17313
Sal R.
Job Details: 09/05/2023
I was able to access and replace all parts and then ran a recalibration and a auto test. Unit test good.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Penhook, VA 24137
Kyle A.
Job Details: 09/05/2023
Replaced control and unit is now as designed.
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/05/2023
"Cx complained the fans would not go off. Inspected the unit and found a stuck relay on the control caused the convect fans to run non stop. Installed new control board and when the power was turned on, the fans did not run. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dallastown, PA 17313
Sal R.
Job Details: 09/05/2023
"Per the previouse tech, I wa able to access and replace the main control board. I tehn plugged the unit back in and enterd diag. I attempted to run a recalibration and a auto test. I found that the unit would not start ether cycle but instead , kick you back out to diag selections. I took a reisitance reading of the lid lock and fopund it to be O.L. . I accessed and replace the lid lock (W11394572) from van stock and unit test good.; used 1 W11394572 (LATCH) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Aldie, VA 20105
Demonte S.
Job Details: 09/05/2023
Installed the Door Ice . Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ05
Near Sterling, VA 20164
Richard B.
Job Details: 09/05/2023
"CX complant. No ice .Inspected unit and found ixce maker making sporadic ice . Installed new ice maker , Advised CX to call back if issue persists . If CX calls back order door assembly due to harness in bottom flexing a lot and possibally broken wire inside. Not in stock. RB; ordrng 1 W11561286 (door)"
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/05/2023
"CX complaint units FC thawed food, ice maker stopped then RC went out. inspected unit test 01=86, 02=85, 03=82, 04=86, 23=86, 28=82, 33=32. I found units compressor, condenser fan, both evap fans were running. I found temps inside were warmer then room temp. called TL they either think its a failed compressor or a leak. unit needs compressor, RC evap, condensor, dryer, 4 count SS to correct issue. cx also stated IM is not working. i found IM is showing bin was full when it was not. unit needs IM, qouted cx for IM and cx accpeted. cx is paid in full. once parts are in please reach out to cx and set up return visit.; ordrng 1 W11592010 (compressor) and 1 W11109499 (filter/dryer) and 1 W11548259 (condensor) and 1 W11291123 (RC evap) and 1 W11506635 (process stub) and 1 876765 (tubing kit) and 1 W11557000 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Inwood, WV 25428
Ezra M.
Job Details: 09/05/2023
"ref door not closing properly due to door failing at hinge, will need new door and nameplate. unit wobbly, unable to level completely, ordering shim to be able to make unit level and stable.; ordrng 1 LW11258450 (dor-fip) and 1 W11223753 (nameplate) and 1 4387828A (shim)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Poquoson, VA 23662
Carl A.
Job Details: 09/05/2023
cx complaint of arm melted on heating element found that the arm was not fully seated on sump and motor ordering parts needed for repairs; schdld next appmnt for 9/12 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Baltimore, MD 21206
Emmanuel R.
Job Details: 09/05/2023
"Cs unit isnt starting a cycle, confirmed complaint. I found the capacitor is very weak and not working properly, Replaced capacitor and tested unitl unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 09/05/2023
"Inspected the unit . Found that the cx is saying that the Refrigerator is freezing Food. Thermistor reading are 5, 053 K Ohms & 1, 760 K ohms. Checked the Temperatures in the Refrigerator Section. I'm getting 45.4 Degrees and Freezer is reading 8.3 Degrees.( Unit is in a defrost . I can hear the Heater Element . ) Called Whirlpool Techline. Per Whirlpool Techline cx needs to put fruits and vegetables in a Ziploc bags or containers. ( please see Sd Pictures. ) Techline had me bump up the Refrigerator temps to 40 Degrees. They said for the cx to allow 48 hours for setting to settle. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lanham, MD 20706
Davonte
Job Details: 09/05/2023
"cx complained unit wouldnt latch, after inspecting unit confirmed cx complaint. lid strike is broken. unit will need new lid strike. cx owes 110 for labor. 0 in stock; ordrng 1 W11457841 (strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gloucester Point, VA 23072
Justin W.
Job Details: 09/05/2023
cx complaint unit not freezing food properly. checked unit to find temps at 27fc and 38 rc. found amp draw across 2 red wires to be .5 ss issue. spoke to LR was advised to order sealed system parts to complete repair.; ordrng 1 W11580057 (compressor) and 1 W11546692 (evap) and 1 W11109499 (drier) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Marc M.
Job Details: 09/05/2023
cx complaint unit has a crack at bottom of rc section. took pics to document issue and ordering apoxy based liner repair kit so that crack does not spread as well as to prevent moisture from developing inside of the insulation.; ordrng 1 8201700 (repair kit)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Arlington, VA 22207
Jason A.
Job Details: 09/05/2023
"CX complaint MW+OVEN - oven long heat times after harness was replaced. Found F1E1 error code. Replaced console & APL Mgr. Checked oven sensor, bake & broil & convect elements resistance in spec & harness is good. Test elements get good voltage & heats. Test MW heats. Preheat to 350F & unit reached preset in under 18 minutes. Preheat to 475 & no error codes."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Laytonsville, MD 20882
Julian H.
Job Details: 09/05/2023
"CX complaint that the unit does not work, some lights on the console stay on all the time .. cks unit and found a bad ui board, main board receives 120vac.. connection cks ok, faulty console GAVE CX A QUOTE & PAID FOR SVC CALL ONLY IF CALLS BACK MUST CHARGE FOR EVERYTHING ELSE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bowie, MD 20720
Israel R.
Job Details: 09/05/2023
Customer complaint unit dispener is not openning. I found the unit is not openning the dispenser. Unit needs new dispenser. Installed new dispenser and tet4d. Unit is now openning the door during test cycle. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Rockville, MD 20850
Julian H.
Job Details: 09/05/2023
CX complaint about unit not making ice consistently tested temps on arrival looked fie checked operation of fans tested ok put unit on icemaker filling test didnt work issue with icemaker & valve CX PAID FOR SVC CALL ONLY.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Great Falls, VA 22066
Simon
Job Details: 09/05/2023
CX complaints DW not start cycle will not wash .Inspected unit and found the userinterface normal and express wash mode not responding the rest of cycle works fine .orederd UI /console.SZ; ordrng 1 W11622500 (console)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/05/2023
Cx complained the element was hanging. Inspected the unit and found the clip was not holding the element in place. Unit needs new clip; ordrng 2 W10909479 (clip)s
We serviced a
MAYTAG DRYER
Model MED4200BW0
Near Potomac, MD 20854
Roberto I.
Job Details: 09/05/2023
"Cx complaint noise during cycle.Tested unit, found noisy idler pulley. Teplaced part using pre id. Unit tested ok. Collected $228.09"
We serviced a
MAYTAG DRYER
Model MGD6630HC3
Near Lanham, MD 20706
Davonte
Job Details: 09/05/2023
"cx complained uit was maing loud noises, after imspecting unit confirmed cx complaint. aftet taking unit apart, roller wheel was seized in the back.. replaced wheel, unit no longer making noises"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Millersville, MD 21108
Dustin F.
Job Details: 09/05/2023
"CX complaint: unit leaking all over floor from RC evap panInspected unit, cleared ice and water. tried to clear drain hose but couldnt. contacted WP TL spoke to .Adrian, he advised due to the amount of attempts to fix the problem by replacing drain pans unit is unrepairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near McLean, VA 22101
Jason A.
Job Details: 09/05/2023
CX complaint SXS FRIDGE RC items are freezing. Replace damper & test operation. Set temps tp recommended. CX will monitor temps > JJ
We serviced a
WHIRLPOOL COOKTOP
Model JED8345ADB15
Near Silver Spring, MD 20905
Brian F.
Job Details: 09/05/2023
"Cx states front middle element not heating, right element having intermittent issues. Tested and confirmed front middle element not heating. Element measured 18 ohm, receiving 240 VAC from switch. Found contact terminals that connect burner boxes to rest of cooktop starting to burn out, unable to make full contact with burner box, same issue starting to happen on right side as well. Ordering wiring harnesses for center and right burner box, center harness on backorder. Will need to disconnect downdraft fan and remove cooktop from install to perform repair, requesting 2nd tech and 2 count.; ordrng 1 5170P817-60 (harns-wire) and 1 5170P818-60 (harns-wire) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lewisberry, PA 17339
Andrew S.
Job Details: 09/05/2023
Cx complaint is that not all of the lights are illuminating on the touch panel. Upon arrival I found that the Normal LED is not illuminating. I found that the LED has failed in the control. i was able to access and replace the control with the Pre ID'd one. Unit is now functioning as intended. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Greenbelt, MD 20770
Israel R.
Job Details: 09/05/2023
Customer complaint unit is leaking from the door. I found the unit with signs of leaks on the top and side. I ran test could not see the unit leaking but when i open the door the left side is wet. Unit will need new gasket. Ordering gaket.; ordrng 1 W11483553 (Gasket)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Middletown, VA 22645
Danny R.
Job Details: 09/05/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Marc M.
Job Details: 09/05/2023
installed seperator. did not install door switch as tech notes indicate 'door switch conneciton cks good' as well as neither switch showed issues during todays service? unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gloucester Point, VA 23072
Justin W.
Job Details: 09/05/2023
cx complaint unit not washing clothes properly. checked unit to find agitator bolt was not tightened properly. tightened and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Washington, DC 20007
Samuel R.
Job Details: 09/05/2023
inspected unit and found unit is getting to much water pressure from the hosue.turned water valve down a bit and still had good water flow and unit is no longer making noise.valves were over working trying to regulate the flow of water coming in.tested unit after adjustment and unit fills up properly.unit is good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Vienna, VA 22181
Christian C.
Job Details: 09/05/2023
Cx complaint unit is not working. Inspected unit found heating element bushings dissolved. Installed new heating element. Control is getting 120VAC but no led. Ordering control.; ordrng 1 W11410062 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Vienna, VA 22180
Christian C.
Job Details: 09/05/2023
"Installed RC door, silicone, and washer. RC door still not sealing fully and defective. Reordering RC door.; ordrng 1 W11023679 (RC door (reoder))"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Manassas, VA 20112
Robert W.
Job Details: 09/05/2023
"CX Complaint is the unit is leaking, Inspected unit and found the door gasket in both top coners bowed in tried to fix gasket but couldnt get it to sit properly replaced gasket and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near West Lawn, PA 19609
Cody H.
Job Details: 09/05/2023
"CX complains unit is vibrating excessivly causing unit to walk.Unit shows no error codes, ran unit through test 12, unit had no issues running through diagnostic testing. Found dampers to be responsive but found gearcase to be making noise during spin. Unit will need drum replace for repair. Unit will need 2nd technician for repair. cx to call into office when drum arrives to schedule. CX DECLINED EMAIL.; ordrng 1 W11460604 (drum) and 1 W11354541 (stator) and 1 W11314361 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/05/2023
spoke with customer stated it wasnt happening as much far as freezing explained again and informed customer that blocking wall could cause items to freeze and on thermocoiupler temps reading same as set points found items on each shelf touching back wall
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Richmond, VA 23235
Joseph D.
Job Details: 09/05/2023
Customer with extended warranty receipt through Whirlpool unit with failed harness through freezer door ordering freezer door; ordrng 1 LW11091610 (Door stainless) and 1 LW11091610 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDW03
Near Poquoson, VA 23662
Carl A.
Job Details: 09/05/2023
"cx complaint of door gasket falling out between the liner and gasket,checkedu nit ot find that the gasket not staying in place due to the door insulation foam was not fully filled causeing gasket to contunie to fall out ordering parts needed for repairs; ordrng 1 LW10636410 (DOR-FIP) and 1 W11178521 (Nameplate) and 1 LW10636409 (DOR-FIP)"