We serviced a
AMANA WASHER
Model NTW4611BQ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/19/2022
Cx complaint unit is not working properly inspected unit removed and replaced the drain pump went to test unit still will not drain checked power at the pump found only 69 vac went to control and checked again same 69 vac ordering new control board refunded pump charged for control; ordrng 1 W10636059 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Washington, DC 20008
Ricardo S.
Job Details: 07/19/2022
"Cx complains that the Fc not cooling properly, inspected the unit ,, the RC temp 43 degrees, the Fc temp 28 degrees, the frost pattern is bad, the fans working ok. sealed system repair. order parts 3 counts job; ordrng 1 W10309988 (compressor) and 1 w11590197 (valve) and 1 WPW10239732 (evaporator) and 3 countsjob (3 counts)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/19/2022
"cx complaint unit randomly leaking and shutting down, checked unit temps at 2 and 39, cycled icemaker and water, unable to duplicate leak behind and underneath unit dry, called techline spoke with bruce sr7734078591, advisd to check for leak at waterline in door, cx does not use water dispenser, and sa w no evidence of problem with door, outlet checked good, per cx there wre no lights on in unit when it shut down, ordering harness, 5 at tribles, cx contacting customer service.; ordrng 1 W11565110 (harness)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fairfax, VA 22033
Carl R.
Job Details: 07/19/2022
"still not doing wash ccle it just sits. Cleared codes from unit. F7e5, and f0e2. Put unit in a normal cycle. Auto Sensing. Unit will fill, and sense. During a wash cycle the unit stopped f7e5 returned. Ordering splutch, belt, actuator and lower harness, and control ; ordrng 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 W11170317 (Control) and 1 W11448788 (Harness)"
We serviced a
MAYTAG OVEN
Model MGT8885XS01
Near Louisa, VA 23093
Jerod R.
Job Details: 07/19/2022
oven gas supply switch was off turned on and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Washington, DC 20008
Ricardo S.
Job Details: 07/19/2022
"Sr# 7733770281the unit starts and stops after few seconds showing done, i run diagnostic test mode, no error codes, i call tech line, explain what is the issue with the washer machine, per tech line he want me to order the actuator and lower harness also order the capacitor; ordrng 1 W10815026 (actuator) and 1 w11183910 and 1 w11395618 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 07/19/2022
"cx complaint is the unit not cooling in either section. when i arrived cx had already pulled the unit out and had plugged it back in. unit had been running for 20min before i arrived. both sections were at 70degrees, no frost. i found condensor fan running constantly. start device is getting 120vac constantly. compressor comes on, runs for about 20 seconds and pulls 10amps then cycles off for a minute or 2. unit will need new compressor. ordering part. scheduled return visit with office.; ordrng 1 W11209866 (compressor)"
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM01
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/19/2022
"tested unit found unit had warped freezer , customer to replace ref; ordrng 1 LW10547320 (dor-fip ss)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 07/19/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, coupler filled and tested unit now functions normally"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/19/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Mechanicsville, VA 23111
Gill G.
Job Details: 07/19/2022
"verified cx comlaint of unit not filling with cold water. stored fault code F8E1(long fill). found hot and cold water lines reversed. found cold water valve solenoid failed. replaced inlet water valve. corrected water supply hoses. tested. unit is working as designed. collected for total.; ordrng 1 W11165546 (valve), used 1 w11165546 (valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23234
Joseph D.
Job Details: 07/19/2022
cx complaint of no cooling in frdge. confirmed complaint. found fridge at 60 degrees. freezer at 35. freezer fan and condensor fan running. freezer evap frosted over. freezer thermister reading properly at 14 degrees inside ice. found plug to heater pulled out of j connector causing unt to never deforst properly. reinserted into connection and unit working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/19/2022
came out to resolve the issue with the issue with the gearcase. disassembled as needed. repalced all parts needed. put the unit back together. tested operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 07/19/2022
removed line that goes form tub to dran pump and no water came out found clog on tub snapped pic and gearcase oil everywhere. removed clog then replaced suspension leveled unit and ran unit and now drains good. ordering gearcase and slider for return and marking the controls use on return just incase the error return i do not think they are needed.; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 2countjob (2 count job)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD77EC0HS02
Near Hampton, VA 23669
Carl A.
Job Details: 07/19/2022
"cx complaint of time not staying correct or date ,unit also not alraming when time has complete ordering part needed forr repairs; ordrng 1 W11428578 (Assembly, Control Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Powhatan, VA 23139
John P.
Job Details: 07/19/2022
Installed mullion and gasket tested working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/19/2022
"Could not locate unit, checked over all stock and unit is not present.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Millville, DE 19967
Andrew W.
Job Details: 07/19/2022
Cx complaint is loud scraping sound coming from unit. inspected and verified complaint. found 2 pennies stuck between wash plate and basket. removed pennies and tested unit. found no error codes and the sound was completely gone. unit is working as designed. cx paid $120 service call by cc. job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near East Petersburg, PA 17520
Justin L.
Job Details: 07/19/2022
cx complaint unit wont start a cycle. Was able to access unit and found when you attempt to start a cycle unit will lock then drain then shut down. Entered diagnostic and found no saved codes. Attempted diag cycle and unit wouldnt do anything but when I attempted to cancel it went through cycle and filled and drained but when it was time to move unit stallled. In accordance with Technical Service Pointer #: W11618678 Rev A and Technical Service Pointer #: W11624962 Rev A theres a known software issue and board will need replaced. Ordering all the necessarry parts for return and once in office will need to contact cx and set return.; ordrng 1 W11519742 (control) and 1 W11283592 (motor) and 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL ICE MAKER
Model ED5PVEXWS06
Near Norfolk, VA 23513
Justin W.
Job Details: 07/19/2022
cx cancelled at door. ice maker started working correctly prior to arrival
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Hampton, VA 23666
Carl A.
Job Details: 07/19/2022
"cx complaint of unit to find the following temps 4 in ff,5 in ice box, found ui display faded unable to read ui icemaker connected to curcit ordering parts needed for repairs; ordrng 1 W11387386 (CNTRLELEC NONWISE) and 1 W11579560 (Refrigerator Ice Maker)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Mechanicsville, VA 23116
Gill G.
Job Details: 07/19/2022
verified cx complaint of unit having scratches on the cooktop and the grating. ordered cooktop and grate kit.; ordrng 1 W11204377 (grate-kit) and 1 W11204395 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/19/2022
Cx complaint unit is not working properly inspected unit removed and replaced the door and hinge pieces tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model Gi6FARXXY08
Near Washington, DC 20016
Roberto I.
Job Details: 07/19/2022
"Replaced icemaker, it cycled and filled immediately. Unit good to go"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Portsmouth, VA 23707
Zachery R.
Job Details: 07/19/2022
"replaced fan motor, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Shepherdstown, WV 25443
Danny R.
Job Details: 07/19/2022
unti is inertmition not drying on sense dry features will need control sensor harness ans run themostat; ordrng 1 W11161899 (harness sensor) and 1 WP8557403 (run thermostst)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Culpeper, VA 22701
Eric F.
Job Details: 07/19/2022
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11513255 (valve)
We serviced a
KITCHENAID DISHWASHER
Model KBFS20ECWH00
Near Shepherdstown, WV 25443
Danny R.
Job Details: 07/19/2022
unit has three issues the light switch is going bad and door gasket is torn willl need three parts ordering them; ordrng 1 W10443221 (gasket fresh) and 1 W10443319 (gasket freezer)
We serviced a
JENN-AIR RANGE
Model JGR8895BDS12
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/19/2022
"cx complaint not all buttons responsiv,e verified complaint, switch memebrane failure, explained 90% change just needs membrane, but there is a change control is needed which is NLA, quoted $450 , cx wanted full refund if part didnt fix, explained cant return part and labor would have been performed, cx to think about , may buy new unit due to age, collected $120 visa; ordrng 1 WP74011883 (switch- me)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Powhatan, VA 23139
John P.
Job Details: 07/19/2022
Upon arrival CX stated unit hadn't made the noise in the last hour or so turn temperature up in unit to come on move shifted was unable to duplicate noise unit currently working as designed advice CX to record noise next time it happens
We serviced a
WHIRLPOOL OVEN
Model JDS9860AAP
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/19/2022
"cx complaint elements not getting hot, checked unit found 120 vac to bake and broil during preheat, l2 missing from auxilary relay at red wire to element. 3 at tribles, cx owes $110.00 labor on return visit.; ordrng 1 WP74003482 (relay)"
We serviced a
WHIRLPOOL COOKTOP
Model KSIB900ESS2
Near Charlottesville, VA 22902
Kyle A.
Job Details: 07/19/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 07/19/2022
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Waldorf, MD 20602
Robert A.
Job Details: 07/19/2022
"Cx complaint that the unit is not cooling in both sections. I inspected the unit and confirmed the complaint. The overall temps are too warm (55/48). The compressor is not running but the evap fan is running. I checked the voltage to the compressor, it's getting 122v. I replaced the start device from VS. It still did not start, it will attempt to start with a buzz then turn off after a few second. I checked the ohms at the compressor (12.3, 6.4, 7.5). The compressor is not starting, the unit will need a new compressor to resolve the issue. I'm ordering the part for the return visit. I consulted with SD about the repair.; ordrng 1 W11370574 (compressor)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Milford Mill, MD 21244
Keith H.
Job Details: 07/19/2022
cx complaint is unit wont wash inspected unit and found f5e2 for lock failure will need new lock; ordrng 1 W10810403 (lid lock assy)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsville, VA 23116
Gill G.
Job Details: 07/19/2022
cx complaint: unit is not getting enough airflow. inspected unit and did not find any obstructions in blower housing or vent line to wall. unit is working as designed and has great air flow. cx could not find vent exhaust on exterior of home to check. I found an exhaust port that had zero airflow and cx stated that there is another exhaust port at another location of home. cx is going to contac a vent cleaning company to have vent line inspected.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMX01
Near Woodlawn, MD 21207
Keith H.
Job Details: 07/19/2022
cx complaint is unit not cooling properly inpsected unit and the fan is cutting off and on repeatedly and making very loud nosie ordering new fan and biemtal cx paid in full; ordrng 1 WP2306462 (bimetl-def) and 1 W10822580 (evap fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/19/2022
Cx complaint unit is not working properly inspected unit installed new connector valve as instructed tested unit now functions normally
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Brandywine, MD 20613
Robert A.
Job Details: 07/19/2022
Cx complaint that the unit is not working. I inspected the unit and confirmed the complaint. I found error codes: f2e1 f1e0. Multiple buttons do not work. I tried to preheat both ovens multiple times and they both gave an f1e0 error a few minutes into the cycle. I called techline as instructed and they recommended replacing the UI console and UI harness according to my findings. I replaced the UI console and tested the unit for the cx. The unit is working as designed. I'm ordering the harness for the return visit as instructed by WP techline.sr7734148803; ordrng 1 16515 (clip harness) and 1 W10655464 (bracket harness)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Waldorf, MD 20601
Robert A.
Job Details: 07/19/2022
"Cx complaint that the unit is making noise and bangs while spinning. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code and ran a service cycle, all components passed and it drained fine. I did notice the skreeching sound during agitate and spin. I checked the clutch and the belt is slipping leaving marks on the clutch. I asked the cx what type of loads does she hear it banging, she said 'when I put blankets or comforters'. I explained to her to correct distribution of the load is essential to have a smooth cycle. I recommended adjust the placement when it violently shakes with large items. She understood. I'm ordering the clutch and belt for the return visit.; ordrng 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ0
Near La Plata, MD 20646
Shane B.
Job Details: 07/19/2022
cx complaint is the RR burner not working. cx said all were working after last repair but she heard a pop when RR was in use and it shut off. confirmed complaint. when knob is turned on cooktop on and cooktop hot lights come on but burner does not heat. i inspected and found thermal damage to the element. ordering element.; ordrng 1 W11171119 (elmnt-surf)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/19/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/19/2022
"cx complaint unit starts as designed, but once unit reaches rinse cycle, unit will only fill for 10 seconds then drain and say wash complete, checked unit, no faults present, ran auto test cycle, no faults after test cycle, called techline, spoke with Butch. was advised to run rinse and spin cycle and monitor, Butch stated unit does not agitate during rinse cycle. unit will fill, drain, then go into high speed spin. ran rinse and spin cycle, unit completed rinse and spin cycle, no faults after cycle, advised cx unit working as designed, and provided sr#. and advised if issue persist contact whirlpool with sr# provided. cx very nice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/19/2022
replaced parts ordered. cycles ice maker and got multiple cups of water out door. no leaks seen by either of us. job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Suffolk, VA 23434
Zachery R.
Job Details: 07/19/2022
"cx complaint rc door not sealing, checked unit, used steamer to fluff gasket, gasket is sealing as designed. leveled doors, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Richmond, VA 23224
Chris B.
Job Details: 07/19/2022
cx complaint unit will biuld up ice on roof of freezer inspecetd unit found gap in fc gasket and cabinet heated gasket with heat gun to seal gasket if cx calls back unit will need ss fc door and badge door LW10803965 and badge W11178521found fc door sagging and rubbing againd cabinet ordering washers to bring up door and to help seal ; ordrng 1 WP489467 (washer) and 1 WP487576 (washer)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Culpeper, VA 22701
Eric F.
Job Details: 07/19/2022
Confirmed cx complaint latch assembley broken. Ordering latch assembley.; ordrng 1 W11513248 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Jefferson, MD 21755
Ricky E.
Job Details: 07/19/2022
customer stated that the units upper leds out.. verified issue and fnd fzr led is out.. the unit will need the fzr led; ordrng 2 W10695459 (module)s
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Greensboro, MD 21639
Jonathon C.
Job Details: 07/19/2022
"cx complaint, felt strip damaged. replaced parts per prior diag, tested unit, job is complete."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 07/19/2022
"Installed new harness , tested unit. job complete"
We serviced a
JENNAIR COOKTOP
Model JGC3115GS
Near Queenstown, MD 21658
Jonathon C.
Job Details: 07/19/2022
"cx complaint, inner burner wont stay lit. inspected unit, verified complaint. found bruner cap off center causing sputtering and going out. adjusted cap. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 07/19/2022
installed new door seal .. tested unit
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Easton, MD 21601
Jonathon C.
Job Details: 07/19/2022
"cx complaint, noise during operation. tested unit, verified complaint. unable to completly identify where noise was coming from. ive heard a similar noise solved with a motor replaced recently. ordering motor and returning with pre id parts just in case.; ordrng 1 W11549461 (motor)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JW0
Near California, MD 20619
Shane B.
Job Details: 07/19/2022
"cx complaint is the unit not heating and making a louder than normal buzzing noise. when i arrived it was unplugged. tested unit and confirmed complaint. unit makes a loud buzzing noise and does not heat at all. called techline, verified voltage to trans and tested diode. they advised replacing mag and diode together. SR#7734140863. documented with safety. they issued parts auth#M13K3K1WP1. ordering parts. quoted cx 120 for labor. she will pay on return but is going to call whirlpool and see if they will cover labor as well. cx asked that the unit be left down so its easier to install parts on return.; ordrng 1 W11391717 (mag) and 1 W11256462 (diode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ER2CHMXPQ06
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/19/2022
"cx complaint unit leaking in fridge , checked unit and found all major componets running as designed , found clogged drain and metal around evap bent allowing water to flow into freezer and not fully down drain , unclogged and bent sheet metal to allow more of a bowl shape for water to drain in the drain line . tested everything and unit is running as designed ."
We serviced a
WHIRLPOOL STACKABLE
Model CGT9100GQ
Near Washington, DC 20007
Ricardo S.
Job Details: 07/19/2022
"Cx complains about an error code f70 communication error between Ui and Dryer ccu .. board recieves 120vac, wires cks ok. order cntrl board; ordrng 1 w11475717 (cntrl elec dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Littlestown, PA 17340
Bernard M.
Job Details: 07/19/2022
"Cx complaint the RC section isn't cooling. Cx had all items and shelves taken out upon arrival. Unit was running and the RC evap had frosted over and fan not running. Accessed and defrosted evap, replaced fan using pre-id parts, restored power and evap began to develop frost pattern with the fan running. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Richmond, VA 23226
Chris B.
Job Details: 07/19/2022
cx complaint unit will not cool inspected unit found compressor humming then stopping found compressor to be locked up and very hot ordering compressor and fittings 2 count sealed system job r600a called jp; ordrng 1 W11370574 (compressor) and 1 W11504445 (fitting) and 1 W11506623 (fitting) and 1 W11504415 (fitting) and 1 W11504431 (fitting) and 1 W11504416 (fitting) and 1 W11506635 (tube) and 1 W11109499 (dryer) and 1 W11506623 (fitting) and 1 W11504448 (fitting)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Dagsboro, DE 19939
Andrew W.
Job Details: 07/19/2022
Cx complaint is freezer light and fridge lights out. inspected and verified complaint. found fc and rc lights out. Per special project s191aq - pre-id sp�w11460554 order led modules to return and replace. Cannot reschedule due to not enough inventory in UM.; ordrng 12 W11601311 (LED Modules)s
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Bethesda, MD 20816
Roberto I.
Job Details: 07/19/2022
"Cx complaint wet clothes at the end of the cycle.Ran test mode, found F5 E2 error. Ran an auto test cycle, the unit worked, draind and spinned ok. Shocks seemed to be ok. Unable to check door lock harness since the unit is stacked. Cleared error and replaced door latch using v/s part. Ran a quick cycle with 5 bathroom towels as a load. The unit worked fine, the spin cycle took all the water off from the load and the error didn't come back. If the cx calls back please pre id 4 shocks W11545322 and control board W11550649 (both parts mandatory) and schedule with **2 TECH* per stacked unit.; ordrng 1 W11316250 (door latch (RI van stock)), used 1 W11316250 (door latch) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Millville, DE
Andrew W.
Job Details: 07/19/2022
Per prior diagnosis went to replace the broil fitting and the orifice. upon removal of the fitting in the back of the unit the fitting has to be detatched from the gas line. when i started to loosen the nut off the gas line side the line started to twist which would kink if i continued. this should have broken free but did not. Ordering broil gas tubing to replace the line that now is defective and needs to be removed to complete the repair. cannot reschedule due to SO part.; ordrng 1 W10319002 (tubing-gas)
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Manassas, VA 20110
Demonte S.
Job Details: 07/19/2022
Installed Manifold. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 07/19/2022
"cx complaint unit making intermittent vibrating noise. inspected unit and verified complaint. found bottom of drier touching metal that back cover screws into. put piece of foam between drier and metal to prevent vibration. also noticed unit makes similar noise if you shake it or lean on it, seems its just the frame of unit squeaking and only makes noise while moving whole unit and cx said thats not the noise but the drier vibrating was it. tested unit, no more noise. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Richmond, VA 23234
Joseph D.
Job Details: 07/19/2022
"cx complaint that washer is making noise on spin cycle. confirmed complaint, unit with excessive bounce on spin cycle, replaced failed suspenion/dampers and units movement ceased. working properly. no error codes."
We serviced a
JENN-AIR COOKTOP
Model CVGX2423B
Near Catonsville, MD 21228
Shane M.
Job Details: 07/19/2022
no parts installed. no money collected. burner head seized. cannot get nuts removed. SDPICS.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/19/2022
replaced sensor bars and timer tested on sensor dry times seemed to advance correctly
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Powhatan, VA 23139
John P.
Job Details: 07/19/2022
Installed motor and yoke tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/19/2022
"fridge at 4o degrees, fereezer at 25, some ice build up on evap. replaced control, verified heater functioning. replaced thermister and control. unit has ability to defrost and should begin this process. unit went into defrost cycle upon tunring unit back on. working properly. doors sealing properly."
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Newport News, VA 23602
Lucas R.
Job Details: 07/19/2022
replaced outer door.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Clinton, MD 20735
Mitchell H.
Job Details: 07/19/2022
cx complaint units front left burner not working well. inspected unit and found burner working fine and as desinged. cutting in and out when getting too hot. the knob on the other hand is cracked and will show it to be on but the knob actually didnt turn the switch and seems like its on but its not. cx cpaid shipping and part. pls reschedule when knob gets in; ordrng 1 W10877188 (knob)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bumpass, VA 23024
Jerod R.
Job Details: 07/19/2022
"tested unit found unit door switch was sticking due to plastic bur, removed bur and tested unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT02
Near Waldorf, MD 20603
Robert A.
Job Details: 07/19/2022
"I came to install the ordered parts. Two freezer doors were sent instead of one each. I'm ordering the RC door for the return visit. The new door has a different texture than the old door as well, hopefully the new RC door has the same new texture to match. The RC door sealing has improved since the last visit. But because the texture is different now the new RC door is still needed. I checked on tribles.com and the RC door(W10679333) is listed as no longer available.; ordrng 1 W10679333 (RC door) and 1 W11178521 (nameplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EWH04
Near Delaware City, DE 19706
Taylor F.
Job Details: 07/19/2022
Cx complaint is filter head leaking. Tested inspected and verifed complaint. Replaced filter head from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID OVEN
Model KGRS505XSS03
Near Ashburn, VA 20147
Ezra M.
Job Details: 07/19/2022
top oven not heating on bake. broil working. verified 120vac to top oven bake element.; ordrng 1 WP7432P14360 (bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Wilmington, DE 19802
Taylor F.
Job Details: 07/19/2022
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap to be frozen solid. All fans running, compressor running. Thawed evap and found the brown wire on the harness going to the heater not staying in the connector. Put connector back in plug but i dont think it is going to stay in over time. Ordering harness, cannot reschedule at this time.; ordrng 1 W11581973 (harness)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPA01
Near Leesburg, VA 20176
Ezra M.
Job Details: 07/19/2022
"no power. verified purchase date, unit in warranty. removed plug from pump and plugged into wall, unit working. replaced condensate pump, let unit cycle, verified ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/19/2022
"unit no longer tripping the breaker. the unit would not dispense ice.. fnd dispenser bit bottomed out and held down by factory greese... freed the bit and removed some greese, verified operation, unit cks ok.."
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Chesapeake, VA 23321
Anthony D.
Job Details: 07/19/2022
tested unit with airflow tester tested showed a restricted airflow (poor for all dryers) with vent installed to dryer uninstalled vent from dryer retested test showed (good for all dryers) advised cx to have vent company come back out and check the vents. unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Camp Hill, PA 17011
Fred G.
Job Details: 07/19/2022
"i was able to access unit and replace the shifter, lower harness and control board as per previous tech. ran unit through a calibration cycle and then a auto test. unit now checks good."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Dumfries, VA 22026
Robert W.
Job Details: 07/19/2022
Replaced Console and tested unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/19/2022
"cx complaint dishwasher powers on but does not pull water or start cycle. checked unit found no error codes , during test found inlet valve stuck closed not allowing water into unit , replaced with pre id and tested all major componets tested good and unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Richmond, VA 23227
Chris B.
Job Details: 07/19/2022
cx complaint unit will not work and has power inspecetd unit found green light blinking on control and f6e3 error advised cx unit will need new ui and possibly need control cx stated they will be replacing unit collected 120 cc sc
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Poquoson, VA 23662
Carl A.
Job Details: 07/19/2022
"cx complaint of unit not drying,checkedu nit to find no error codes ,found that hte board was not send voltage to element replaced board tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Franklin, VA 23851
Zachery R.
Job Details: 07/19/2022
"cx complaint unit doors not sealing, checked unit, come to find fc door not sealing towards bottom of gasket, fluffed both gaskets with steamer, tested, doors are sealing as designed. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Waynesboro, PA 17268
Bernard M.
Job Details: 07/19/2022
"Cx complaint the RC isn't cooling. Inspected unit and found the evap frosted over. Ran test 6 and the damper opens and closes. Ran test 1 and the evap went into defrost. Found the bi-metal to at fault. Defrosted evap and unclogged drain due to ice build up at bottom of FC, replaced harness using pre-id parts, restored power and evap began to develop frost pattern and the RC began to cool. Cx paid $425.80 for full repair. Unit checks good"
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JS0
Near Delmar, DE 19940
Michael E.
Job Details: 07/19/2022
Replaced the right front infinity switch as per previous diagnosis. Tested unit and it is now working properly. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/19/2022
"5-2 8-6 5-3 0-2 customer stated that the unit wasnt competing a cycle.. verified issue and fnd stored errors for a faulty lid latch assy.. tested in diag, and the lock functioned, but made clicks during locking... the unit will need the latch assy...; ordrng 1 W10810403 (lid lock assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/19/2022
Cx compalint is unit condensating on the mulian and dripping onto the FC gasket. Tested inspected and verified complaint. Replaced the mulian from previous diagnsosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS02
Near Keedysville, MD 21756
Ricky E.
Job Details: 07/19/2022
"installed part, verified operation, ice door is sealing.. the units ice bin is cracked from ice build up, and will not hold ice... need part..; ordrng 1 WPW10347093 (ice container)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Head, MD 20640
Robert A.
Job Details: 07/19/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Bridgeville, DE 19933
Frederick R.
Job Details: 07/19/2022
CX complaint is control does work all of the time. Replaced control and bulb per prior diagnosis. Tested unit after repair and it is working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Richmond, VA 23223
Chris B.
Job Details: 07/19/2022
replaced control tested unit working as desighned did not collect old control due to live roaches and eggs on control did collect box
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/19/2022
"came out to replace door on unit , disassembled and replaced with new door , steamed gasket for proper seal and everything is running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Gaithersburg, MD 20878
Andrew H.
Job Details: 07/19/2022
Replace compressor due to sound. Pulled unit into a 30 inch back and filled to 5.5 Oz. Unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 07/19/2022
"Cx complaint is that the dishwasher is not cleaning the dishes and is letting particals and residue on the dishes. Upon arrival I found no error codes. I then ran the diag test and found that the sump is spraying but at very low pressures. I verified that the screen, spray arms and trap were not clogged. I also found that the unit falls in the range for SP W11540964 and will need the element replaced as well. I am ordering the sump and heating element. please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W11460946 (Sump) and 1 W11537778 (Heating element)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Chesterfield, VA 23832
John P.
Job Details: 07/19/2022
Installed gear case wash plate and slider calibrated tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Baltimore, MD 21215
Keith H.
Job Details: 07/19/2022
cx complaint is unit not cooling inspected unit and loose wire at compressor i adjsuted and reconnected wire and unit fired up
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salisbury, MD 21801
Michael E.
Job Details: 07/19/2022
"CX cancelled service so he can call WP to request a concession. Same problem as before and unit is only 2 weeks out of warranty. No service done, job is complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Lititz, PA 17543
Justin L.
Job Details: 07/19/2022
Cx complaint unit runs but doesnt heat. Was able to access unit and after testing found that the magnatron failed. Quoted cx for repair but due to this being the second time they are just going to replace the unit. Collected for service call only no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Moseley, VA 23120
John P.
Job Details: 07/19/2022
"CX complaint unit was smoking could still see a little residual smoke coming from broil tube due to burn off not being completed turned unit to broil, cycled several times cranked up to 500� to finish burning off new oil, oil burnt off smell started to diminish adviced is normal"