Service History 349 - VIA Appliance

We serviced a

JENNAIR RANGE

Model JDS9860AAP

Near Alexandria, VA 22314

Jason A.

Job Details: 07/21/2023

CX complaint RANGE cooktop NO IGNITION CLICK. Found pan switch getting 1.3VAC. Traced to 2 left cooktop burner switches. Black wire at switch no voltage. Traced to a bad contact. Hinges are weak & door stays partially open. CX paid in full > JJ; ordrng 1 WP74009874 (Sw harness $123.68) and 2 WP74011140 (Oven hinge $90.43)s

We serviced a

WHIRLPOOL DRYER

Model WED5521SQ0

Near Enola, PA 17025

Fred G.

Job Details: 07/21/2023

"CX COMPLAINT UNIT IS NOT STARTING. INSPECTED UNIT AND FOUND AND THERMAL FUSE WAS FAULTY. I QOUTED CX AND CX ACCPETED. REPLACE FUSE AND FOUND UNIT NOW CHECKS GOOD. CX PAID IN FULL; ordrng 1 WP3392519 (THERMAL FUSE (FG VS)), used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Palmyra, PA 17078

Cody H.

Job Details: 07/21/2023

"CX complains unit fc gasket keeps pulling from track of FC door. Found unit FC gasket was not sealing due to not seating in the door track for the gasket. Was able to replace gasket with pre I.D. part, ensured gasket was going to stay in track and formed gasket to cabinet. Unit now works as designed. No further work needed. CX EMAIL ALTERED."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, PA 17403

Sal R.

Job Details: 07/21/2023

CX complaint was that the unit would not power on. I found that the thermal fuse was OL. I accessed and replace the fuse. UNit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/21/2023

cx complaint unit has 5 lights out. inspected unit and found both FC and one RC light are needed to correct issue. installed both FC and left rear RC led and found unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model lgr4634jq2

Near York, PA 17402

Sal R.

Job Details: 07/21/2023

"CX complaint was that the unti would tumble , but not dry. I found that the thermal fuse was nblown. I accessed and replace the thermal fuse and unit test good. I advised CX to have his dryer venting cleaned by llicensed vent cleaning company. UNit test good. I collected payment for competion of repair via check #5515."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Alexandria, VA 22310

Jason A.

Job Details: 07/21/2023

CX complaint FRIDGE not cooling. Found RC evap UV dye. FC evap checked & no UV. Replaced RC evap & checked for leaks. Run vac & filled with 5.50OZ R134. Good working & equalise pressures. Pulls 160W test 5 100%. Frost & ice building on icebox See SDpics & TSP W10772228 Rev. EW10861900 Control has been replaced but not icebox W10648043 > JJ; ordrng 1 W10648043 (icebox adaptor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Inwood, WV 25428

Ken M.

Job Details: 07/21/2023

Evaporator thawed off again and evaporator cover replaced. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Wilmington, DE 19809

Taylor F.

Job Details: 07/21/2023

"Cx complaint is unit off balance and shaking during spin. Tested inspected and verified complaint. Found the hub to have alot of play allowing the basket to wobble. Replaced hub from VS and unit is now working as designed. Job is complete.; ordrng 1 W10528947 (drive hub kit TF VAN STOCK), used 1 W10528947 (HUB TF VAN STOCK) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Arlington, VA 22206

Jason A.

Job Details: 07/21/2023

CX complaint FRIDGE RC items are freezing. CX set temp to 3 & still freezing. Test thermistor in icewater out of spec 6.94K > JJ; ordrng 1 W11469744 (harness incl Thermistor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Owings Mills, MD 21117

Drew B.

Job Details: 07/21/2023

cx complaint thaty unit is not operating on the buttons just triple beeps and when i disconnected and waited and reconnected the harness to the panel it did repsoind and operate.. they had tried 3 bulbs and ccant get lights to work underneath ordering panel control and bulb for return call to rechd when board is in rest is istock; ordrng 1 W11175577 (control 2@trb) and 1 W11552018 (control) and 1 8206232A (bulb 19@trb)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Harrisburg, PA 17109

Cody H.

Job Details: 07/21/2023

CX complains unit is not dispensing fabric softner all the time. CX is within manufacture warranty with POP. Found unit had fabric softner in dispenser but setting was turned off in most cycles. Tested in quick cycle and unit is working as designed. No further work needed.

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Wilmington, DE 19802

Taylor F.

Job Details: 07/21/2023

"Cx complaint is front right burner stuck on. Tested inspected and could not veridy complaint. FOund the unit unplugged on arrival. Cx had unplugged unit to get the sparking to stop. Could not duplicate issue. Switch harness got wet and completed the circuit. Once switch dried, unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/21/2023

"cx complaint unit not dispencing water or making ice ,checked unit to find water coming to unit but not coming out ,removed fliter to find water flowing and making ice with no problem advise cxthat it was a bad fliter tested unit works as designed"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Woodbine, MD 21797

Marc M.

Job Details: 07/21/2023

"cx stated during the first cycle he ran he heard a loud pop and came down to find that the bottom half of the door had bowed open (door is effectively shut and latch, but the bottom side of the door is fairly warped). informed cx that since he is within the 30 day cosmetic coverage we can attempt replacement of the inner and outter door panels, but if issue occurs again then next step would be a call to techline to determine if any further repair actions would be taken.; ordrng 1 WPW10463967 (door) and 1 W10861224 (door)"

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Laurel, MD 20723

Alexander D.

Job Details: 07/21/2023

"cx complaint unit leaking from drain hose because it was rubbing on cinderblock wall and unit makes rubbing and squeaing noise during agitation and spin. inspected unit and verified complaint. cx said landlord already resecured drain hose so it doesnt rub but hose still needs replaced. for rubbing noise found one of the motor bolts fell out so motor pulley and belt are rubbing on pulley shield. cant find the bolt anywhere on the floor or inside unit. ordering drain hose, motor, bolt, belt and splutch. call cx to schedule return visit once we have eta on parts. returning tech may want to put some thread tape on the bolt so it wont fall out again in case theres something wrong with the threads in the gearcase; ordrng 1 W10890624 (motor) and 1 W10094780 (motor bolt) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W11281268 (drain hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, PA 17603

Justin L.

Job Details: 07/21/2023

Cx complaint of gasket issues. Was able to access unit and found gasket loose. Was able to press into grooves and heated gasktet to seal to cabinet. Unit checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Centreville, VA 20121

Christian C.

Job Details: 07/21/2023

Cx complaint upper rail is falling out. Inspected unit found rail stops are defective. Ordering rail stops.; ordrng 2 WPW10508950 (rail stop)s

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Corolla, NC 27927

Austin D.

Job Details: 07/21/2023

checked the unit and found that the hinge is loose to the cabinet. checked the unit by removing it so i can get access to the hinge. got access and noticed one of the threads and screw is missing. therere is no threads inserted into the cabinet and no screw for it to go into. called techline to document my diagnosis. was told the unit is deemed unrepairable due to the thread the screw needs to be screwed into is not in the cabinet. that is a unserviceable part. unit sent over for review.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Ranson, WV 25438

Ken M.

Job Details: 07/21/2023

"Customer complaint is that the oven is causing power issues. With power disconnected from the control, power to the unit returns to normal. The moment the control is plugged in, power to the unit becomes wrong. Cooktop works with the control disconnected. Tried removing all loads from the control and then restoring power to the control, but it still messed up the power into the unit. Elements are not shorted to the frame. Contacted Whirlpool Tech Support with findings. Determined that the unit has a floating neutral. SR # 7736913649. Electricians were unable to determine the issue between the last visit and this visit because the control had been left disconnected, so the neutral could not be tested under load."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Barco, NC 27917

Austin D.

Job Details: 07/21/2023

"cx complaint the unit is not making ice. checked the unit and found that there was ice lodge in the tray not allowing the arm to move freely. found the unit unlevel causing the water to not sit level in the tray. this makes small cubes in the back that get caught in between tray and arm. therefore, i leveled the unit and replaced the ice maker. unit is good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Lovettsville, VA 20180

Ken M.

Job Details: 07/21/2023

Replaced the freezer LED and the fresh food LED stopped flickering. UI and valve replaced and water dispenser retested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Reston, VA 20191

Richard B.

Job Details: 07/21/2023

"CX complant. Washer has fill error code even though water is in unit, . Inspected unit and found overload error as well as long fill, Neasured valve resistance and got 1027. 1010. 1036 ohm load . Changed out valve because when checking water supply from wall , Lots of black debris was flushed from supply hoses. Could be interfering with solinoides opening, Advised CX to cut back on load sizes to prevent overload error in future. Tested unit and water flowing good. After test cycle , No error codes, RB"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB04

Near Lovettsville, VA 20180

Ken M.

Job Details: 07/21/2023

Customer complaint is that the unit is freezing everything. Did a quick read of the thermistor and it was reporting 50 degrees. Thermistor removed and tested in ice water and the thermistor settled out at 4.9Kohms(~54 degrees). Unit has a bad thermistor. Thermistor replaced. Customer to give the unit 24 hours to return to normal operating temperatures.

We serviced a

WHIRLPOOL WASHER

Model MVWX700XL2

Near Washington, DC 20002

Samuel R.

Job Details: 07/21/2023

before replacing control got old control to start working. ran a cycle and then ui board failed and certain buttons wouldmnt work.unit needs ui board instead WPW10272638 1 tribles; ordrng 1 WPW10272638 (ui control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Huntingtown, MD 20639

Shane B.

Job Details: 07/21/2023

cx complaint is the unit not cooling properly or making ice. unit is set to coldest settings in both sections. my prob shows 52 in RC and -4 in FC. i found the evap fan is gettign 120vac but not running. replaced with preIDed part and fan is now running. tested IM. it cycled and filled. unit is now working as designed.

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Washington, DC 20009

Samuel R.

Job Details: 07/21/2023

replaced motor got unit to agitate now and wont go into spin mode now.need new actuators W11614637 special order W10883809 1 tribles; ordrng 1 W11614637 (shift actuator) and 1 W10883809 (brake actuator)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/21/2023

replaced motor and blower wheel for issue tested unit works as designed

We serviced a

KITCHENAID ICE MAKER

Model KUIC18PNZS0

Near Washington, DC 20036

Samuel R.

Job Details: 07/21/2023

cx complaint unit is not making ice.inspected unit and found unit to make ice.found ice cutting board to be bad.unit needs new cutting tray.cx pif W10919199 0 tribles; ordrng 1 W10919199 (ice cutter)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Portsmouth, VA 23703

Justin W.

Job Details: 07/21/2023

replaced latch and tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Washington, DC 20007

Samuel R.

Job Details: 07/21/2023

could not access unit as elevator went down and per frodmnt desk is waiting repair man to fix it.no stair access from entrance t get to unit.have tp reschedule; schdld next appmnt for 7/27 THU !

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Bridgeville, DE 19933

Michael E.

Job Details: 07/21/2023

Replaced control and console as per previous diagnosis. Synchronized console and then control. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Washington, DC 20007

Samuel R.

Job Details: 07/21/2023

cannot service unit in home its GE unit

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Salisbury, MD 21804

Michael E.

Job Details: 07/21/2023

"CX complaint: grinding noise. Tested and verified complaint. I found the drive pulley nut had backed up allowing pulley to slip. I replaced drive pulley, tested ujnit and it is now workking properly. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Washington, DC 20007

Samuel R.

Job Details: 07/21/2023

foujd blower wheel broken tried getting blower wheel off and would not come off.will need a motor ans i will have to break blower wheel off.job will not need a 2nd tech as it can can be done with one tech.W11364931 4 tribles; ordrng 1 W11364931 (motor)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Baltimore, MD 21225

Shane M.

Job Details: 07/21/2023

cx complaint the unit washing. found F7E1. found capacitor humming. gonna order additional parts just incase.; ordrng 1 W11283592 and 1 W10721967 and 1 W11239857 and 1 W11395618 and 1 W11481722

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ocean City, MD 21842

Michael E.

Job Details: 07/21/2023

Replaced control and door gasklet as per previous diagnosis. Heated and reshaped gasket. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Laurel, MD 20708

Alexander D.

Job Details: 07/21/2023

cx complaint unit not dispensing ice. inspected unit and verified complaint. inspected unit and verified complaint. found auger motor seized. ice in container is loose and not clumping or in a brick. replaced auger motor and yoke. tested unit. unit is now working properly; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Berlin, MD 21811

Michael E.

Job Details: 07/21/2023

CX complaint: squeeling sound. Tested and verified complaint. I found 2 of the suppoiort riollers and pulley wheel were not turning well. I replaced the 2 rear support rollers and pulley wheel. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Arlington, VA 22207

Davonte

Job Details: 07/21/2023

"cx complained unit was dispening water reeally slow. after inspecting unit i confirmed cx complaint. after further inspection. unit needed new reservior. after replacing reservior, water had stroong flow. cx paid in full with check"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDT03FTPA3

Near Hyattsville, MD 20782

Sherwood

Job Details: 07/21/2023

cx complaint hard to start unit. arrived and i did confirm unit is working but start button is damaged and really hard to press to start dw. the part is the user interface and its unavailable. soap dispenser also is not closing. cx will call in if he would like to go through with repair.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Westminster, MD 21157

Brian R.

Job Details: 07/21/2023

replaced parts ordered and tested unit. ran unit through test cycles as well as tested heat range with wet paper towel and units now in range. unit checks. cx will try a few loads she said and see how unit does. job complete.

We serviced a

ADMIRAL ALL IN ONE W/D

Model n/a

Near Hanover, PA 17331

Drew B.

Job Details: 07/21/2023

ompleted testb

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Winchester, VA 22602

Ezra M.

Job Details: 07/21/2023

"no cool. compressor not running .comes on, hums loudly and shuts off. compressor siezed. will need compressor and couplers. sealed system parts and labor cbe.; ordrng 1 W11370574 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506619 (comp coupler c) and 1 W11504433 (drier coupler a) and 1 W11504447 (drier coupler b)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bowie, MD 20720

Dustin F.

Job Details: 07/21/2023

"cx complaint unit not washing dishes confirmed cx complaint ran test cycle, and pulled F8E1 code for no water at valve.inspected the unit found out unit not washing dishes at all found water turned off from the unit / turn water back on unit start to wash the dishes inform cx water was turned off underneath the cabinet . turn water back on unit start washing dishes unit is working fine now .; ordrng 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/21/2023

"cx complaint normal cycle not working, checked unit found u.i not accepting normal selection, replaced u.i, tested, unit working as designed."

We serviced a

JENNAIR REFRIGERATOR

Model Jffcc72ehl03

Near Leesburg, VA 20176

Simon

Job Details: 07/21/2023

CX complaints water dispenser not dispensing correctly.inspected unit found water valve not working the main water line have good pressure of water .ordered water valve.SZ; ordrng 1 W11567335 (watervalve)

We serviced a

KITCHENAID FREEZER

Model KRFF707ESS01

Near Clifton, VA 20124

Christian C.

Job Details: 07/21/2023

Cx compalint unit is not cooling. Cx says unit stopped cooling 07/15 and started cooling again 07/20. Inspected unit ran test 3 both fans are strong. Thermistors pass. Tested temps in FC section avg 24 and temps in RC section avg 45. Unit is pulling 1.31amps. Called techline. SR#7736912311 Advised to put dataloggers for a week to monitor temps since it started cooling again. Cx paid for service call.; ordrng 2 datalogger (datalogger)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Harrisburg, PA 17111

Cody H.

Job Details: 07/21/2023

"CX complains unit RC and FC lights are not coming on. CX is outside manufacture warranty. CX agreed to service call. Found both FC and RC leds would need replaced for repair. CX agreed for RC led repair but not FC led. Was able to replace RC LED with pre I.D. part, unit now works as designed. No further work needed unless cx wants FC led done as well, cx will have to pay for repair. CX EMAIL ADDED. CX PAID IN FULL WITH CARD."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Red Lion, PA 17356

Sal R.

Job Details: 07/21/2023

"CX complai t is that the unti is dripping . I found no evidance of leaking form the washer. CX heared a drip coming form the wall in the home . I was able to remopve the drain hose , disconnect power , and turn off the water supply to the unit and rempved the supply lines on the reat of the washer and we can still hear the drip. I advised CX to have a lincesned plumber in spect the plumbing behind the wall . UNit is opperationg as designed CX install and insturct concerns"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fort Washington, MD 20744

Dustin F.

Job Details: 07/21/2023

"CX complaint: RC light outInspected unit, confirmed CX complaint. Door switch reading open. replaced RC door switch with pre id. tested unit, unit working as intended."

We serviced a

JENNAIR COOKTOP

Model JGD8430ADB

Near Fairfax, VA 22030

Christian C.

Job Details: 07/21/2023

Cx complaint left burners do not work and knobs are broken. Inspected unit found both left burners igniter is sparking downward. Screws are corroded and need to replace all screws and oriface holders. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Salisbury, MD 21804

Michael E.

Job Details: 07/21/2023

"CX complaint, clothes wet after cycle. Tested and verified complaint. F0E9 error code. In diag valves, agitate, spin, drain all worked properly but when i try to start a cycle it will not. The LEDs light up accross display but does not start when all 4 are lit. Ordering control and console (just in case). Cannot reschedule due to Lowes.; ordrng 1 W11519742 (control) and 1 W11561182 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesapeake, VA 23322

Branden R.

Job Details: 07/21/2023

came out and replace all parts on unit as needed . tested and unit is now running as designed .

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Frederick, MD 21702

Ricardo S.

Job Details: 07/21/2023

"Cx complains that the oven door not closing properly, inspected unit, the door not clsoing on the left top and middle section.. so i did the paper test and failt.. order parts; ordrng 1 WP9761344 (liner-door j/k) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 2 W10647259 (hinge-recv)s"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Market, MD 21774

Ricardo S.

Job Details: 07/21/2023

Replaced parts. unit tested and works fine

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Upper Marlboro, MD 20772

Dustin F.

Job Details: 07/21/2023

"CX complaint: sheet stuck in agitator.Confirmed CX complaint. also found unit wasnt in range of the SP dispatched. Informed CX. CX did NOT want any parts replaced just wanted us to free his sheet. Pulled agitator and noted cracks and chips around the splines that meet the shaft of gearcase. inspected rotor, stator, and slider. confirmed no gearcase oil present. showed CX. CX still just wanted us to remove sheet. Removed sheet and reinstalled agitator. ran test cycle and confirmed unit working as intended. charged svc fee.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Moyock, NC 27958

Austin D.

Job Details: 07/21/2023

"cx complaint the unit is not cooling. checked the unit and found that the evaporator is leaking and causing the unit to not cool. therefore, the unit needs a new evaporator. ordering compressor too since it was running loud. will return once the parts come in. cx agreed.; ordrng 1 W11507067 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (filter drier)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Annapolis, MD 21403

Israel R.

Job Details: 07/21/2023

"Customer complaint unit door is not closing. I tested the unit and found the unit door is binding on the right side. I found the unit is unlevel and the hinge has come off. I reseated the hinge spring and door is not aligned but is still binding. I level unit and the door is now closing almost by itself. Unit is back to normal operations.; (created new UIS, deleted prior attachment to UisID 168794)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Virginia Beach, VA 23464

Branden R.

Job Details: 07/21/2023

"came out to replace parts on unit , disassembled and replaced all parts needed for repair . unit is now lighting up and has good water flow . unit is running as designed ."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Wyomissing, PA 19610

Justin L.

Job Details: 07/21/2023

Cx complaint unit not cleaning dishes and upper rack hanging. Was able to access unit and found failed adjuster. Entered diag and found f6e4 open float. Found debris had float lifted removed and checked switch and switch wasnt reading properly. found dispenser doesnt close due to failed spring. Ran unit and found it fills but diverter hums but motor never pumps and control doesnt sense. Ordering parts needed for repair and will use sump and adjusters on return. Once approved and in office will need to set return; ordrng 1 W10861000 (dispenser) and 1 WPW10195039 (float) and 1 W10909703 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB5969SDM2

Near Glen Rock, PA 17327

Bernard M.

Job Details: 07/21/2023

Cx complaint unit makes noise. Entered diag and found no error codes. Ran test cycle and unit made loud buzzing noise when sump came on. Gave cx quote for full sump repair and they'll be purchasing new unit. Cx paid $120 service fee.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204EPA3

Near McLean, VA 22102

Leon

Job Details: 07/21/2023

"CX COMPLAINT DISPENSER NOT OPENING AND water pooling at the bottom of the dishwasher, unclogged dishwasher blades and cleaned out filter, cx needs new blades & control"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/21/2023

I was able to access unit and replace the left RC door and replace handles as per previous visit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Brambleton, VA 20148

Demonte S.

Job Details: 07/21/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Right Door Seal is ripping. ( Went over all Door closing / Opening with the cx.) Checked the Door Seal. Door Seal is ripping. Unit will need the Right Door Seal. ; ordrng 1 W10830055 (Whirlpool Refrigerator Door Gasket)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Laurel, MD 20707

Alexander D.

Job Details: 07/21/2023

"cx complaint unit didnt spin clothes out and left water in unit. cx did get water to drain out. inspected unit and verified complaint. no errors stored. drain pump runs fine. found control cuts out whenever it tries to run motor. tried replacing capacitor but still same issue. unit will need motor and control, in stock @tribels. scheduled return visit for 7/27; ordrng 1 W10890624 (motor) and 1 W11603811 (control) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Reading, PA 19608

Justin L.

Job Details: 07/21/2023

"Cx complaint unit leaving clothes soaked. Was able to access unit and found f8e1. ran auto test and found low water pressure from cold side. Tried adjusting to see if it decreased or increased and shutoff didnt work so unable to get hose off back of unit. Cx will need a plumber to correct issue. Unit fills, drains, agitates, spins and locks. No further work needed"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Reading, PA 19608

Justin L.

Job Details: 07/21/2023

Cx complaint unit not drying clothes. Was able to access unit and found that the unit didnt heat and made noise. Unit is stacked in a closet and will need a second tech to help remove. Ordering second tech and will use pre-id on return along with air flow test kit and parts needed once contract approves; ordrng 1 airflowtester (airflow tester) and 1 661570V (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Annapolis, MD 21403

Israel R.

Job Details: 07/21/2023

Installed new insulation on the evaporator. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near South Mills, NC 27976

Austin D.

Job Details: 07/21/2023

"cx complaint the unit is not cooling. checked the unit and found that the rc evap thermistor was reading OL. therefore, i replaced the fan motor and tested operation. unit is running as designed."

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Dover, DE 19901

Frederick R.

Job Details: 07/21/2023

"CX complaint is loud noise in dryer. Inspected/tesed and could not verify complaint. What I heard was the gas valve opening and closing. CX said it is a constant noise. I did however find some play when you sping the drum. Ordering motor, blower wheel and dryer repair kit. CX is going to take audio of noise when it happens again. All parts in stock except blower wheel. Pulling from OS(Sharita). Rescheduled CX for thursday 7/27 pm preferred; ordrng 1 WP694089 (wheel) and 1 WP8066184 (pulley-mtr) and 1 279827 (motor!dryer) and 1 4392065 (repair kit) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Berlin, MD 21811

Michael E.

Job Details: 07/21/2023

"CX complaint: water dispenser not stopping,. Testeed and verified complaint. When CX dispensed water it stayed on for long time until CX wiggled the spigot. Called WPTL to document. SR7736914878 Ordering ice door kit, water disp switch and swuitch jumper. Cannot reschedule due to SO parts.; ordrng 1 W11087492 (switch) and 1 W11572058 (ice door kit) and 1 W11238426 (harns-wire)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JZ3

Near Townsend, DE 19734

Frederick R.

Job Details: 07/21/2023

Replaced cooktop per prior diagnosis. Unit is now repaired and is working as designed. Job is complete. Left old cooktop with CX

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Smyrna, DE 19977

Frederick R.

Job Details: 07/21/2023

CX complaint is WM leaking from back. Inspected/tested and spoke to CX. This is a bad install by Lowes. Installers never secure the drain hose to unit nor into standpipe. When CX went to use unit it drained all over her floor and through her ceiling downstairs causing considerable damage to home. ****INSTALLATION ISSUE***. I did ziptip drain hose into standpipe for CX so that she could use machine. WM itself is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Clayton, DE 19938

Frederick R.

Job Details: 07/21/2023

CX complaint is WM no power. Inspected/tested and got 120vac at outlet and to control but control light wasnt flashing. No power going to UI. Replaced control from pre-id and plugged every component in and control was working. As soon as I plugged UI in it shut control off. Unplugged the UI and it came back on. . This is a Lowes contract where the dispatch got messed up by Lowes. CX was on phone with them and was on hold for over 30mins and decided to just pay for the repair and then deal with being reimbursed by Lowes. CX paid $669.18 by check#232. Unit is working properly. Job is complete

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WHIRLPOOL FREEZER

Model GB2FHDXWS06

Near Herndon, VA 20171

Richard B.

Job Details: 07/21/2023

"CX complant. Not cooling , Prior diagnosis foundunit needs evap fan . Installed evap fan , Tested unit. Working as designed. Started cooling. Job compketed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near South Mills, NC 27976

Austin D.

Job Details: 07/21/2023

found the low side pressure holding at 0 when i arrived. temp was 6 in the freezer. added r134a to get the system to hold at 5 on low side. unit is good to go.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Simon

Job Details: 07/21/2023

CX compliants frosting freezer section multple location .inspected unit right hand side freezer door not seal properly .replaced bracket and gear .checked both sides level.freezer door seal properly on top and both sides Rand L..SZ

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/21/2023

Cx complaint is that the unit is still leaking. Upon arrival I found that the water was running into the basket at a steady stream. I shut off the hot valve and then the cold valve and determined that it was the cold valve that has failed. I was able to access and replace the valve. I then turned the water back on and manually ran the hot and cold and verified that it is shutting off completely when not activated. Unit is functioning as intended. I called TL to documnet the findings. Job complete SR#7736914033

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KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Crofton, MD 21114

Emmanuel R.

Job Details: 07/21/2023

"Cs unit will not heat intermittenly, confirmed complaint.I found the door switches are not making 100% contact all the time. The unit has not been installed all the at yet so its not secured.The door is snagging on the cabinet.If you adjusted MW to the door doesnt make contact unit will heat everytime.I triede 7 times and it heated everytime.Once you push unit back into cabinet the unit stops heating and door open on it own. Adjusted MW ,advised when the builder install is all the way to be aware of the door snagging. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Ashburn, VA 20147

Simon

Job Details: 07/21/2023

CX compliants freezer door gasket falling off .checked unit frezzer and refrigrator gasket does not seal properly.orderd freezer and refrigrator gasket.SZ; ordrng 1 W11030683 (refrigrator door gasket) and 1 W11574983 (freezer door gasket)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near Ellicott City, MD 21042

Marc M.

Job Details: 07/21/2023

cx complaint that following previous repair the toe panel detached and needed to be resecured. was able to mount and fasten toe panel to correct issue. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Severn, MD 21144

Emmanuel R.

Job Details: 07/21/2023

"Replaced UI and control, couldnt confirm complaint.Unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lothian, MD 20711

Dustin F.

Job Details: 07/21/2023

"Cx complaint: unit not washing clothes properlyInspected unit, confirmed CX complaint. Noticed Hub had ALOT of play to it when testing suspension. Tilted unit back, found belt left marks on splutch wheel and gearcase oil leaking from behind splutch. took pics. Attempted to remove washplate, found oil inside agitator and agitator is ceased to shaft. gonna need to destroy agitator and replace it during repair as well. unit needs gearcase, agitator,belt,hub,screw,agitator screw, and splutch. 2 count gearcase job; ordrng 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11550891 (agitator) and 1 W10752187 (washplate screw) and 1 W10528947 (Hub) and 1 look (look)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Denver, PA 17517

Justin L.

Job Details: 07/21/2023

Cx complaint of items freezing in rc and and too cold in fc. Cx states they change the control then gets too hot. Used thermocoupler to verify but unable to get an accurate temp. Ordering data loggers which will need placed to monitor temps. Once in office will need to set return; ordrng 2 datalogger (data logger)s

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Fairfax, VA 22030

Christian C.

Job Details: 07/21/2023

"Cx complaint FC section is not cooling, Inspected unit found uv dye at bottom of drier. Inspected RC evap and dye also around evap. Ordering RC evap, compressor, drier, and coupler. SS repair 3 count 2 tech built in fridge. Cx says they have just renewed their contract with aig.; ordrng 1 W11553229 (RC evap) and 1 W10276644 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Kensington, MD 20895

Roberto I.

Job Details: 07/21/2023

"Cx complaint F2E1 message, keys not responding.Confirmed complaint, unable to run diagnostic, no one key responded. Removed control panel, connection ok, confirmed 13.8Vdc supplied ti the UI. Unit needs control panel W11236888. Marked pre id part to be installed on return, I didn't install it since the cost was above the pre authorized amount; saved tckt"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Knoxville, MD 21758

Ken M.

Job Details: 07/21/2023

"Customer complaint is that the unit will not turn on. Found the unit full of water. Aux drain pump is running, but not moving any water. Shifted the unit around to gain access and the unit started draining. Pump is starting to fail. Pump replaced and power restored. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Sparrows Point, MD 21219

Shane M.

Job Details: 07/21/2023

cx complaint the handle keeps coming loose. can confirmed. tighten both handles. unit working properly.

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS20

Near Culpeper, VA 22701

Eric F.

Job Details: 07/21/2023

Confirmed cx complaint unit F8E0 error code. Unit preheated to 280 then cut off due to low rpm error. Ordering blower.; ordrng 1 W11598119 (blower wheel) and 1 look

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/21/2023

"replaced fan switch, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Culpeper, VA 22701

Eric F.

Job Details: 07/21/2023

"Cx states whirlpool offered him extended warranty coverage. Could not verify coverage. Cx to call and have whirlpool dispatch coverage properly. Unit has cracked lid and restricted valve, must order for return visit.; ordrng 1 W11173597 (housing) and 1 W11101059 (lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Culpeper, VA 22701

Eric F.

Job Details: 07/21/2023

"Cx states ice maker is freezing up and that she has to remove it and thaw out the assembley to get it to work. Ice maker is currently working, cx states they cleared it recently and it works for a couple days befor happening again. Advised cx to let ice maker stay in failed state so we can see what is going on, based on description it's a possible fill issue or the ice maker mould heater is having intermittent issues. Rescheduling to rerturn next friday 7/28. Must return with pre-id'd part. Cx paid 120 diagnostic."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Culpeper, VA 22701

Eric F.

Job Details: 07/21/2023

"Confirmed cx complaint unit vibrating excessively. Found wash plate loose, moving freely in wash cycle. Tightened plate, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Owings Mills, MD 21117

Drew B.

Job Details: 07/21/2023

replaced deffrssted and now checks good new icemaker led and harness

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY010

Near Silver Spring, MD 20902

Roberto I.

Job Details: 07/21/2023

"CX complaint yellow sticky liquid leaking from freezer.Inspected unit, confirmed yellow sticky liquid on Rc shelf, pantry lid, liner and left door gasket. Also found the liquid around the Fc door gasket and around the left leg adjuster. The liquid seemed to be from food or drinks, not from the refrigerator. The unit is good and is not leaking. Collected $120"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gaithersburg, MD 20882

Julian H.

Job Details: 07/21/2023

replaced parts tested & working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Silver Spring, MD 20906

Julian H.

Job Details: 07/21/2023

scode S16360 W11092686GCX complaint about unit not defrosting properly causing an ice ball formed on the back of deli drawer followed svc pointer fan was replaced 2 months ago set unit to defrost every 8hrs raised temp to 45* to help with thawing out SCODE COVERS LABOR need parts CX PIF THRU APP; ordrng 1 W11033168 (harns-wire LESS THAN 1 YR) and 1 W11457241 (drip pan kit) and 1 W11211387 (cover-evap)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Norfolk, VA 23518

Carl A.

Job Details: 07/21/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Saint Leonard, MD 20685

Shane B.

Job Details: 07/21/2023

installed ordered part and ran service cycle. nothing leaked during testing. unit is working as designed.

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