Service History 349 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Parkville, MD 21234

Shane M.

Job Details: 07/27/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/27/2023

Main control error. Ordering control.; ordrng 1 W11603810 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf560sehz

Near Upper Marlboro, MD 20772

Leon

Job Details: 07/27/2023

cx complaint was unit didnt make ice confirmed issue tested IM everything worked great but i didnt fill with water then i tested LV no water filled at all put the steamer in the fill tube no change still no water then i omes out the water valve and get a OL cx would need new valve cx said they would call back if they want work done; ordrng 1 WPW10279866 (valve)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Bedford, VA 24523

Kyle A.

Job Details: 07/27/2023

Cx complaint of icemaker issues. Did confirm found hose loose of fill tube. Reseated tube and unit is now as designed

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB00

Near Richmond, VA 23235

Joseph D.

Job Details: 07/27/2023

Replace igniter and module and unit sparking properly no other issue detected and now working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hagerstown, MD 21740

Andrew S.

Job Details: 07/27/2023

Cx complaint is that the unit was making a loud noise when spinning. Upon arrival I found that the nut had come loose from the gearcase allowing the pulley to ride against the cover. I was able to rescure the nut and use blue loctite. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Richmond, VA 23237

John P.

Job Details: 07/27/2023

"Installed control and seal, tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hummelstown, PA 17036

Cody H.

Job Details: 07/27/2023

"CX complains unit FC is getting too cold and has ice forming on shelves, unit FC handle is loose, Icemaker is filling too much and RC is too warm. CX has parts and labor auth # for visit. Found FC set to 0*F and is reading 0*F, Found RC to be set at 37*F and is reading 40*F. Icebin has 2 ice cubes above 'full' line, which CX says it should not do. FC has frost on shelves from opening door and warm air collecting on shelves (normal opperation) was able to tighten FC door handle. called techline and spoke to Andrew SR# 7736959999 who said unit working as designed. No further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Reva, VA 22735

Danny R.

Job Details: 07/27/2023

unit has broken wires at bottom of door not allow poer to icemaker cx didnt wantto do repair; ordrng 1 LW11038915 (freezer door)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Harrisburg, PA 17113

Cody H.

Job Details: 07/27/2023

"Was able to access unit and replace parts per previous visit. FOund unit clutch had built up corrosion during waiting, unit needed clutch replacement as well as other parts ordered. Was able to replace with VS part. Unit now works as designed. No further work needed.; ordrng 1 W10754448 (clutch CH VS), used 1 W10754448 (CH VS CLUTCH) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Midlothian, VA 23112

John P.

Job Details: 07/27/2023

Installed latch and drain pump tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/27/2023

"Collected Data Loggers from RC and FC. CX reported no changes, unit doesnt cool and they have to keep all thier food in coolers. buying 2 bags of ice a day at the LEAST."

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/27/2023

Cx complaint unit is not working properly inspected unit found the water valve assy hot. Removed and replaced the water valve assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS00

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/27/2023

customer stated that the unit wasnt cooling. verified issue and fnd units compressor running but not compressing.. needparts...; ordrng 1 W10779331 (compressor) and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlottesville, VA 22901

Eric F.

Job Details: 07/27/2023

"Confirmed cx complaint unit F7E1, FAE2 error codes. Wash motor failure, vent motor failure. When tested in the diagnostic cycle the wash motor engaged then turned right back off, possible damage to control relay due to moisture buildup from failed vent motor. Ordering control, vent fan. Will use sump on return if necessary.; ordrng 1 W11506011 (control) and 1 W11649995 (vent)"

We serviced a

MAYTAG DRYER

Model medb800vq0

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/27/2023

"unit squeeling during operation. fnd faulty idler. replaced part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Riverdale Park, MD 20737

Sherwood

Job Details: 07/27/2023

CB IM not working. arrived bypassed t & h IM rotated and did not call for ice twice. i checked IM box fan is working temps are good. checked fill tube. put IM back together then it called for water after i put it back together. IM is intermittent and needs to be replaced. so i gave cx quote and they will call back if they wish to proceed with repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Danville, VA 24540

Kyle A.

Job Details: 07/27/2023

Changed tub but found two of the wheels have been crushed. Ordering parts for return.; ordrng 1 W11551395 (Mount) and 2 W11561080 (Wheel)s

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Midlothian, VA 23112

John P.

Job Details: 07/27/2023

Upon arrival explained to CX 10-year warranty CX declined service at this time

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Centreville, VA 20121

Richard B.

Job Details: 07/27/2023

"CX complannt. Washer not working , Prior diagnosis found unit needs lid lock and control , sr7736960953. After installing lid lock and control unit did same thing . After calibration the units LID lock started flashing red. Called tech support , SR7736960953 and reported findings. Tech support ran me through resistance checks on several plugs , Had me unplug several things to see if red light would stop flashing , Unit would not respond. Tech support deemed unit non repairable due to control being replaced several times with same issue. Refered CX to customer service .RB"

We serviced a

MAYTAG WASHER

Model WFW5620HW3

Near McLean, VA 22102

Simon

Job Details: 07/27/2023

CX complaints washer dispencer not working properly .inspected unit cleaned dispencer and dispencer hose found console connection loose disconnected .ordered console MODEL NUMBER DID NOT MUCH THE UNIT FRONT LOAD model number isWFW5620HW3.; ordrng 1 W11319991 (CONTROL PANEL)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Ashburn, VA 20148

Richard B.

Job Details: 07/27/2023

"CX complant. Burner not working. Prior diagnosis found unit needs valve assembly. Installed valve assembly and tetsed unit for leaks. Resecured cooktop in place in countertop with CX provided materails. 2x4 block underneath to secure. All burners igniting correctly now. Blower working as well. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Waldorf, MD 20601

Shane B.

Job Details: 07/27/2023

installed both ordered parts. seal is making good contact with ice bin. separator door closes fully. unit is working as designed.

We serviced a

AMANA WASHER

Model NED4655EW1

Near South Boston, VA 24592

Kyle A.

Job Details: 07/27/2023

"Cracked blower, top one stay attached due dent in front panel and top. Ui is also cracked. Ordering parts.; ordrng 1 W10806345 (Front panel) and 1 WP8563663 (Top) and 1 WPW10097039 (Panel) and 1 279827 (Motor) and 1 WP694089 (Blower)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 07/27/2023

"Found bad dispenser, ordering dispenser.; ordrng 1 W11412300 (Dispenser)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Dallastown, PA 17313

Bernard M.

Job Details: 07/27/2023

"Cx complaint the unit doesn't wash. Entered diag and found error code F7E3. Ran test and unit made noise during agitation and during spin but nothing moved. Inspected underneath and found the belt had come off splutch and motor. Found no damage to belt and placed back on. Recalibrated and ran auto test, test completed without any other issues. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Richmond, VA 23236

Joseph D.

Job Details: 07/27/2023

Cx request first appointment. ordering outer door glass inner liner handle and cap to repair faulty door . Cannot presently install handle on broken door; ordrng 1 WP9761344 (Liner) and 1 W11449263 (Cap) and 1 W10894130 (Glass)

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW1

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 07/27/2023

"Replaced parts, unit tested and works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW0

Near Richmond, VA 23231

Chris B.

Job Details: 07/27/2023

cx comp unit will take will not running when cycle should be complete cx satted unity will run for more than 4 hoursand dishes never get dry insp unit found f7e1 no heater f4e3 wash motor not running wash motor running and washing as desighne dand unit drain no problem did find open heater elm unit will not go into auto test ordering heater and control to complete repair; ordrng 1 W11637581 (control) and 1 W10518394 (heater) and 1 W11612309 (control)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM01

Near McLean, VA 22101

Simon

Job Details: 07/27/2023

CX complaints ice maker makes ice over than normal .inspected unit replaced NEW ice maker with shutoff on it .advaced CX to clear the bin when its full of ice as the shut off unable to tilt up and close the ice maker because of the over ice cubes .SZ

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Fort Washington, MD 20744

Leon

Job Details: 07/27/2023

x thought there extended warranty kicked in but i didnt yet cx will back once they have covage

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near York, PA 17402

Fred G.

Job Details: 07/27/2023

"cx complaint RC section was warm, cx pulled unit out and clean front grill and back of unit and then unit came back to life. inspected unit and first took temps and found 36 degrees RC, FC was pretty empty. I tried getting a temp off an ice pack but i was only getting 29 degrees. i found ice build up on outside of evap cover. i pulled evap cover and found a full frost pattern but also found large ice formation at cap tube. i then amp clamped the cmpressor and found 1.25amps. i think unit is defrosting more often then it should due to ice build up on bimetal. called TL (SR7736958173) TL agreed. steamed ice ball out and cleaned condenser. I also found IM is not calling for water. ordering IM and water valve. once approved please reach out to cx and set up a retrun visit.; ordrng 1 WPW10498976 (valve) and 1 W10884390 (ice maker)"

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near West River, MD 20778

Shane B.

Job Details: 07/27/2023

"cx complaint is the side of the cabinet being very hot whiel unit is in use. cx said right side near the bottom of the cabinet gets very hot when set on the hottest setting, cx doesnt feel safe using unit on high heat. cx says duct has been cleaned recently. i checked for codes and found none saved. my air flow meter shows good air flow for all dryers (green light). ran a timed dry on no heat and heater remained off. i ran a timed dry on high heat. temp prob shows unit reached 197 then element cycled off and it cooled to 133. i found the right side of the cabinet is reaching about 107 at the hottest. i called techline to document, they confirmed unit is working as designed. SR#7736953826. informed cx unit is working as designed and gave him SR#."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Seaford, DE 19973

Michael E.

Job Details: 07/27/2023

"CX complaint: no heat. Tested and verified complaint. I found the high limit thermostat had no continuity. Replaced TCO, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Powhatan, VA 23139

John P.

Job Details: 07/27/2023

Found control not accepting start pressed after performing calibration and test mode power cycled unit now functions

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near Lewes, DE 19958

Michael E.

Job Details: 07/27/2023

"CX complaint: cooktop flames too high. Tested and verified complaint. I found unit had not been converted to LP but the orfices for conversion were here so i went ahaed and converted all orfices and regulator for LP gas. Unit is now working properly. CX was not on site, only neighbor that let me in so i could not get the POP but serial number shows that this is a 23 model. Job is complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Chesterfield, VA 23832

John P.

Job Details: 07/27/2023

Checked unit found lower micro switch not being fully engaged adjusted switch assembly tested working as designed

We serviced a

JENN-AIR COOKTOP

Model JED3536GB01

Near Lewes, DE 19958

Michael E.

Job Details: 07/27/2023

CX complaint: glass not sitting all the way down. Tested and verified complaint. I found glass is mounted properly. The glass is tight to the metal lip under glass. Unit is mounted properly. I documented this in pics. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Richmond, VA 23225

Chris B.

Job Details: 07/27/2023

replaced sump tested unit insp for leaks unit working as desighned

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lewes, DE 19958

Michael E.

Job Details: 07/27/2023

CX complaint: long dry times. Tested and verified complaint. Unit is heating anbd tumbling but failed the airflow test. I informed CX and recommended to have the venting cleaned out or replaced. Unit is working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Powhatan, VA 23139

John P.

Job Details: 07/27/2023

Installed suspension rods calibrated tested working as designed

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/27/2023

Cx complaint unit is not working properly inspected unit found the motor making a noise removed and replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, VA 23236

Chris B.

Job Details: 07/27/2023

cxc comp unit will not send water to im insp unit conf cx comp found 120v at valve when im in test mode im is working but valve will not send water to im found good pressure to valve unit will need valve W11455388 to complete repair; ordrng 1 W11455388 (valve)

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Lititz, PA 17543

Justin L.

Job Details: 07/27/2023

Cx complaint left front burner has low flame. Was able to access unit and verify concern. Attempted to adjust valve but it was froze. Left front burner only goes 1 size or off. Ordering the manifold and once in office will need to contact cx to set return; ordrng 1 W10806878 (manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Richmond, VA 23234

Chris B.

Job Details: 07/27/2023

cx comp unit will not cool insp unit conf cx comp apon arrival can hear comp locked up and is very hot unit will need comp kit SP W11634348 sealed system repair; ordrng 1 W11370574 (compressor) and 1 W11504420 (lock ring) and 1 W11504419 (lock ring)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Reading, PA 19608

Justin L.

Job Details: 07/27/2023

Cx complaint pantry ui not working. Was able to access unit and verify concern. Checked harness and found no breaks. Found shorted out UI control. Contactced parts and got auth to install pre-id. Installed and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Richmond, VA 23235

Joseph D.

Job Details: 07/27/2023

Receipt connection to UI on control and you are now displaying properly working as designed

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Pasadena, MD 21122

Alexander D.

Job Details: 07/27/2023

"cx complaint unit not powering on. inspected unit and verified complaint. unit unplugged upon arrival. noticed green corrosion inside one of the terminals of outlet, pic saved. plugged unit in and it powered on, ran and heated. no errors stored. unplugged unit to show cx outlet, plugged it back in and it failed to power on. tested power supply at terminal block and L1-N is only getting 20v. if i push plug in outlet to the left it goes back to 120v and drops again when i let go. advised cx to call electrician to correct power supply.; ordrng 1 LOOK (LOOK(email))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Richmond, VA 23237

Chris B.

Job Details: 07/27/2023

replaced sump tested unit insp for leaks unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Ricardo S.

Job Details: 07/27/2023

"Replaced ui board. reset power, unit tested and now the panel works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QMS03

Near Burtonsville, MD 20866

Israel R.

Job Details: 07/27/2023

Installed new ice maekr and the unit is not filling is completing a harvest. I tested vavle and is OL. Unit will need new valve. Collected for valve. Order and call customer when part is available. owes 110.; ordrng 1 2307651 (valve-inlt 117.97)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 07/27/2023

Replaced lower harness ujnit is working properly.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/27/2023

Removed blockage from air vent and unit working properly . No other issues detected.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Westminster, MD 21158

Brian R.

Job Details: 07/27/2023

cx complaint is unit wont power up or do anything. power checks. was able to put code in and only this flashes is F6E2 communication error between UI and ACU and you cant change code or clear or do anything. went over unit and he wants to go ove with wife and might replace. gave quote and he will call us back if they want to repair unit.; ordrng 1 W10861510 (Control panel 259.69)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV02

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/27/2023

Cx complaint drawer center track is not holding the bins removed and replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Randallstown, MD 21133

Sal R.

Job Details: 07/27/2023

CX canceled service . Informed em that service is not needed. I am moving on.

We serviced a

AMANA RANGE

Model ACR4303MFB4

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/27/2023

Cx complaint unit is not working cx states randomly the oven cooktop surface elements would feel like they are on and they were set to off tested all 4 brought them all up to temperature they cut off automatically then reheated properly to maintai. the burners all working properly set to off let them all cool none of them had heated after they were set to occupy and are working properly unable to duplicate unit is working as designed informed cx to keep watch on them over next 30 days however they are functioning properly at this time

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Frederick, MD 21701

Ken M.

Job Details: 07/27/2023

Customer complaint is that the unit is not draining. Unit tested and issue confirmed. Manually drained the unit and inspected the drain pump. Found a toothpick in the impeller. Obstruction removed and unit reassembled. Unit retested and is draining properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 07/27/2023

"Cx complaint unit is not working found leaking oil from capacitor tested and inspected for proper use unit now functions Normally ; ordrng 1 W11395618 (Capacitor replinish VS), ordrd 1 W11395618 (Capacitor used from (VS))"

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GBS0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 07/27/2023

"Cx complains that the lower dishrack not working properly inspected unit and found that the wheels are defective.. replaced parts, unti tested and dishrack works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Midlothian, VA 23112

John P.

Job Details: 07/27/2023

CX complaint unit not working checked unit and found wire not seated on hot valve preventing unit from filling seated wire tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Shillington, PA 19607

Justin L.

Job Details: 07/27/2023

Was able to access unit and hooked up my gauges and found system empty. Charged with nitrogen and found leak from discharge line. Vacuumed down and sealed. Revacuumed and charged with 47 g R600. Watched as evap built a frost pattern unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/27/2023

Replace separator and insured good seal you are not working probably no other issues noted. cleared blockages working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/27/2023

"installed control panel. outer wrap came creased. reordering; ordrng 1 W11446916 (wrap, outer reorder)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Catonsville, MD 21228

Robert L.

Job Details: 07/27/2023

"cx complaint smoke bottom left side underneath unit, this unit has no components on left side of unit, ran 2 minutes, then 8 minutes straight and 2 minutes again and unit heated properly with out and smoke, tested all ops ok , called safety sr#7736917324"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Farmville, VA 23901

Kyle A.

Job Details: 07/27/2023

Cx complaibt if unit not cooling. Did confirm start device not properly seated. Reseated start device and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC378KSS01

Near Baltimore, MD 21214

Shane M.

Job Details: 07/27/2023

cx complaintt he mircowave light isnt working. can confirmed. cx pushed light out of correct spot. gave quote for the light. $306.34 cx paid in full by card. ordering lightbulb.; ordrng 1 WPW10440740 (bulb)

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ2

Near Vienna, VA 22180

Lloyd B.

Job Details: 07/27/2023

"Cx complained of a noise. Inspected the unit and found when the fan was slowing down, made a clicking noise. Installed new fan and tested and there is no longer any noise. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Baltimore, MD 21210

Sal R.

Job Details: 07/27/2023

CX informed me that she has a preior scheduled engagement she can not miss. She asked if we can reschedule for a later date for the refirigerator. Please have somoen form the office call to set a return date for CX . Door is on site .; ordrng 1 LOOK (LOOK)

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Keswick, VA 22947

Eric F.

Job Details: 07/27/2023

"Cx refused service, states unit is currently working."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Baltimore, MD 21213

Shane M.

Job Details: 07/27/2023

cx complaint the gasket keeps peeling out of door. can confirmed. gap that olds gasket too spread apart. ordering door.; ordrng 1 LW10636410 (rc door)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Remington, VA 22734

Danny R.

Job Details: 07/27/2023

unit washers control is restarting and just keeps going over and over control is bad; ordrng 1 W11513246 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Baltimore, MD 21212

Shane M.

Job Details: 07/27/2023

cx complaintt he unit isnt washing dishes. found unit fills w water then sits. sump wasnt in parts bin. ordering sump w control.; ordrng 1 w10805015 (sump) and 1 W11368631 (control)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ

Near Owings, MD 20736

Shane B.

Job Details: 07/27/2023

"cx complaint is the unit not cooling. when i arrived unit seemed cool but not cold. when i arrived the display showed 2 dashes, one in each display and temp could not be changed. nothing was running, only lights were on. i replaced control with preIDed part and restored power. programmed board. all fans and compressor started running. temps are set to recomended. unit is working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Baltimore, MD 21215

Sal R.

Job Details: 07/27/2023

CX complai t was that the unti would display a F2E1 error code. I found that several of the buttons on the consoel would give a double beep and not respond to touch pormpts. Unit is heating in both ovens during cook cycles. I was able to replace the control console . I called WP Saftey team and explained my findings. I was provided A Labor ATUH : K17Z151WL1 to cover labor charges. Part is covered under 60 mounth Limited Warranty form WP and service was covered by safety concerns. I then powered unit back on and unit test good. Please see SR #7736856244; ordrng 1 LaborAuth (K17Z151WL1) and 1 SR#fromSaftey (7736856244) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Baltimore, MD 21229

Robert L.

Job Details: 07/27/2023

"cx complaint RC ceiling LED out hanging from top, replaced LED module from pre-id tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Franklin, VA 23851

Zachery R.

Job Details: 07/27/2023

upon arrival cx stated they have an extended warranty. advised cx to contact extended services to be dispatched properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Frederick, MD 21701

Ken M.

Job Details: 07/27/2023

"Customer complaint is that the unit is not cooling properly. Customer had the unit unplugged on arrival. Unit plugged in and the compressor and evaporator fan did turn on. Monitored the evaporator to see if it would start to form a frost pattern and cool. Unit started to form a frost pattern. Going to let the unit run over the weekend and will return to see if the how the unit is doing, unable to determine what the issue is at this time.; schdld next appmnt for 8/1 TUE !"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Baltimore, MD 21202

Shane M.

Job Details: 07/27/2023

cx complaint the unit thrwing error code. f6e1 & found console peeled. replaced ui board w console. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Berwyn Heights, MD 20740

Sherwood

Job Details: 07/27/2023

cx complaint still not cooling. arrived temp in both section were good. cx also said IM not working i dont think its due to temp because temp in fc is good test IM and it rotates and calls for water but may not any other time. did notice a bend in fc gsskets ordering new gasket. called tech line to document file 7736960551.; ordrng 1 WPW10136734 (gasket) and 1 W11546935 (ice maker)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/27/2023

"cx complaint of trim on cabinet at bottom left bent,confrimed finds, ordering parts needed for repairs will need 2 techs as unit is a built in and will need to be pulled out a ways to replace trime pice 2 tech as unit is a built in and will need to be pulled out safely; ordrng 1 W11173662 (TRIM-CABNT) and 1 Look/look"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 07/27/2023

"Cx complains that the panel not working on any cycle, inspected unit and panel beeps when i press the start button, i ran test mode, found an error code f5 latch problem, connections cks faulty latch, replaced part from v/s LOOK LOOK reset power, now the panel works fine ..; ordrng 1 W10810403 (latch Rs v/s), used 1 W10810403 (LATCH) from stock"

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/27/2023

Replaced part. Unit tested ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Hagerstown, MD 21742

Andrew S.

Job Details: 07/27/2023

Per previous tech I was able to access and replace the evap fan harness. I then repowered the unit and founs that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Baltimore, MD 21207

Sal R.

Job Details: 07/27/2023

"Per the previouse tech, I was able to access and replace all auger and acompaied parts. I reinstalled ice bin and found that the shft was not rotatingwith the working auger. I found that the coupler on the bin itself was fragmented allowing me to pull the shaft stright up and out of the IB. I am ordering 1 Ice Bin (W11347840). No need to set up a retujrn visit. CX is capable of putting in new icebin. Please have part direct shipped to address attached to PO. I am closing out repair.; ordrng 1 W11347840 (ice bin 9@ tribs) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, MD 21704

Ken M.

Job Details: 07/27/2023

"Customer complaint is that the console will not finish booting up, keeps resetting. Power restored to the unit and issue confirmed, console will not finish booting up. Unit needs a new console. Console replaced. Unit is working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Hampstead, MD 21074

Sal R.

Job Details: 07/27/2023

"CX complaint iis that the RC icemaker is no producing ice. I found that in test 56 the icemaker had a E5 error code. I ran test 57, 45 , and 36 . I found that the IM harvest and the valve sends water to nthe IM. I did not find the icebox fan motor to be running. I also inspected the FC draw slides and found then to be binding when opening and closing. I found no opstructions in then slides. I attempted to lubercate them and found no differance. I am ordering 1 LH draw slide (W10625067), 1 draw slide (W11668671), 1 RC icemaker (W11658802), and 1 icebox fan motor (W10846539). Once the contract is apoorved, please have somoene form teh office call to set a return date.; ordrng 1 W10625067 (FC Draw slide LH) and 1 W11668671 (FC draw slide) and 1 W11658802 (RC icemaker) and 1 W10846539 (icebox fan motor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Sandston, VA 23150

Chris B.

Job Details: 07/27/2023

cxc comp unit wwill not power on insp unit conf cx comp found both green lights on ui and control but ui not responding to touch control then ui unit now working but can hear tub seal wine unit will need geara case to compltete repair; ordrng 1 W11449840 (gear case) and 1 W10721967 (belt) and 1 W10721967 (splutch)

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Taneytown, MD 21787

Brian R.

Job Details: 07/27/2023

came out and replaced parts and unit now checks. have to take door off to install lint bezel. dont know if that was done last time. job complete.

We serviced a

WHIRLPOOL WASHER

Model wtw4955hw2

Near West Springfield, VA 22152

Christian C.

Job Details: 07/27/2023

Cx complaint unit is not working. Inspected unit found F7E1 basket speed fault. Ran through diag cycle whenever unit should agitate or spin it just hums. Cap showing open. Tried to call landlord but goes straight to voicemail. Tenant also tried to call but also no response. Left quote with cx.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDT02

Near Ocean City, MD 21842

Frederick R.

Job Details: 07/27/2023

CX complaint is IM leaking. INspected and saw ice at bottom of FC from under evap cover. Pulled IM and evap cover and found drip pan ond drain hole frozen over. Used steamer and clered ice and blockage from drain line. Reinstalled IM and tested and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Strasburg, VA 22657

Ezra M.

Job Details: 07/27/2023

"top rack adjusters failing, replaced with top rack adjuster kit."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 07/27/2023

Cx complaint unit is not working properly inspected unit found valves are humming very loudly to the point its rattling back panel agitator is moving along nicely and spins properly. Cx states every few washes unit attempts to fill then stops does not proceed ordering parts valve; ordrng 1 W11513255 (Water valve)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near East York, PA 17402

Fred G.

Job Details: 07/27/2023

"i was able to access unit and replace the gearcase, motor, belt, splutch as per previous tech. tested unit and found unit now checks good."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Herndon, VA 20171

Demonte S.

Job Details: 07/27/2023

Inspected the unit. Found that the cx is saying that the Cooktop valves will not turn. I then checked the knobs to the Cooktop. Found that the knobs are cracked. This will not turn the Valves. Checked all valves to the unit. Valves are turning properly. Unit will need the knobs = WPW10594481. Cx paid for the Service Call Only by Card. Cx will order the knobs and put them on. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Fairfax, VA 22031

Demonte S.

Job Details: 07/27/2023

"Inspected the unit. Found that the cx is saying that the Washer has a sound like rocks are in the unit while in the final Spin cycle. Ran Service Diagnostics on the unit. No error codes. I then checked the suspension to the unit. Suspension is not weak. Pushed the Drum / Basket down. I then let the Basket / Drum go. Drum / Basket is not bouncing after letting it go. Ran a load with towels. After towels hot completely wet. I put it in Drain & Spin. When Drum is slowing down the break is skipping. Unit will need the Gearcase, Splutch, Motor & Actuator. ; ordrng 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11497303 (Whirlpool Washer Drive Motor) and 1 W10913953 (Whirlpool Washer Brake Actuator) and 1 W11454372 (Whirlpool Washer Transmission Gearcase)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/27/2023

"Replaced UI and panel, unit now displaying properly . No other issues found"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Severn, MD 21144

Justin S.

Job Details: 07/27/2023

the unit is just locking and unlocking the lid when tested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11394572 (lock)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Fulton, MD 20759

Israel R.

Job Details: 07/27/2023

SR// 7736723163. Customer complaint unit lights are not turning on. The service pointer will not covere for repair the unit is over 5 years old. Collected in full replace lights unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bear, DE 19701

Taylor F.

Job Details: 07/27/2023

Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the harness OL going to the drain pump. Repaired harness and ordering harness. Cannot rescheudle at this time.; ordrng 1 W11568984 (harness)

Contact Us

About Us