Service History 348 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, Virginia 22312

Lloyd B.

Job Details: 07/27/2023

Cx complained there was no cold water. Inspected the unit and found the lines in the rear are reversed. Switched the lines to the correct location. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, Pennsylvania 17403

Bernard M.

Job Details: 07/27/2023

Cx complaint unit doesn't start. Attempted run normal cycle and unit doesn't spin or heat. Removed back panel and found continuity at all components.Found start button not able to be pressed in all the way. Replaced switchand have same result. Checked voltage at terminal block and found 90v. Checked ohms at timer and found 0. Ordering timer and instructed cx to have licensed electrician come and repair outlet . Once part is in contact cx to reschedule; ordrng 1 WPW10185982 (timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near York, Pennsylvania 17402

Bernard M.

Job Details: 07/27/2023

Cx complaint the water filter is stuck in housing. Inspected and found the piece along the side of housing had come off preventing the latch to pull filter out. Placed piece back on and the filter came out. Placed new filter on for cx and charged $165 for service and labor. Unit checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Bowie, Maryland 20721

Leon

Job Details: 07/27/2023

cx complaint was unit was leaking from fc confirmed the issue replaced the gasket and switch but when i went to replace the drain line the water line ran was too short to pull from the wall when to find the line but they cx would need a new line to extend the line cx said they would call back once its fixed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 07/27/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW7600XW0

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 07/27/2023

"cx complaint unit turns off within a couple seconds of starting cycle then comes back on but have to press start again. went over oow pricing with cx and he declined service, would rather buy new considering age of unit. no service provided, no money collected"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 07/27/2023

"Cx complaint is unit not drying properly. Found the blower wheel to be stripped on the motor shaft. Motor shaft was not damaged, replaced blower wheel from Vs and unit is now working as designed. Job is complete.; ordrng 1 WP694089 (wheel TF VAN STOCK), used 1 WP694089 (wheel TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Tysons, Virginia 22102

Simon

Job Details: 07/27/2023

CX complaints range turinig on it self inpected unit found error code F2 E1 .SHORTED KEY PAD SUGGESTE A CX UNIT HAZARD TO USE IT .ordered control board .SZ; ordrng 1 W10894098 (CONTROL BOARD)

We serviced a

MAYTAG DRYER

Model MGD3500FW0

Near Washington, District of Columbia 20016

Brian F.

Job Details: 07/27/2023

"Cx states unit rattling, tested and confirmed very slight rattling, would go away when holding exhaust vent. Cleaned lint from blower wheel, reinstalled exhaust vent, reassembled, tested, rattling noise gone. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW3

Near Edgewater, Maryland 21037

Dustin F.

Job Details: 07/27/2023

cx complaint unit making noise installed motor splutch and belt tested it and run test cycle out of the unit / unit is working fine now .

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Reston, Virginia 20190

Jason A.

Job Details: 07/27/2023

CX complaint DW leaks. Found diverter at sump assym wash motor leaks. See SDpics. Replaced part & ran test wash. Dispenser noisey. CX stated its been replaced 2X already & works a few times then gets loud again. Measured resistance & voltage from control. NO LEAKS > JJ; ordrng 1 W10854215 (Main ACU) and 1 W10861000 (Dispesner)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA00

Near Reston, Virginia 20191

Jason A.

Job Details: 07/27/2023

"CX complaint FRIDGE not cooling - clicks. Found start device discolored & smells burnt. See SDpics. Replaced part & compressor is now running. unplugged unit to allow pressures to drop & plug back in. Repeat over 6X & compressor always starts. Unit pulls 1.1A / 149W. Fans are running & temps in FC are dropping. See SDpics. Called office to issue refund > JJ; ordrng 1 W10873801 (Start device $95.91, JJ/VS)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Barnesville, Maryland 20838

Ricardo S.

Job Details: 07/27/2023

"Cx complains that the water dispenser or ice maker works, inspected unit, the valve makes a humming noise, the reservoir is frozen.. also the filter is not working, replaced filter housing now the water pressure with out the filter is good, with filter is too low. alson the freezer evaporator fan motor wotks on low speed. order parts; ordrng 1 WPW10464673 (motor-evap) and 1 WP2163777 (blade-fan) and 1 EDR1RXD1 (water filter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 07/27/2023

"Replaced parts, unit cks and boths doors working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waldorf, Maryland 20601

Shane B.

Job Details: 07/27/2023

"cx complaint is the unit not cooling properly, lights in unit being out and doors not staying closed. when i arrived i found light switch is missing the lever and control has no lights on. temps in unit were 38 in RC, 6 in FC. evap fan is running. ordering switch and control box. scheudle when parts are available.; ordrng 1 W11595220 (control box) and 1 W11384469 (switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 07/27/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Washington, District of Columbia 20011

Sherwood

Job Details: 07/27/2023

cx complaint water leak. arrived asnd found stand pipe where water is drainning into is back up. advised cx to get a plumber to come out for this issue.

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB04

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 07/27/2023

"customer stated that the unit was still freezing. verified issue and fnd unit at-20 on arrival.. the thermister was replaced at last service, the unit will need the control assy...; ordrng 1 W11555875 (control assy)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Harpers Ferry, West Virginia 25425

Ricky E.

Job Details: 07/27/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEW5

Near Chantilly, Virginia 20152

Richard B.

Job Details: 07/27/2023

"CX complant. Water flows slow. Prior diagnosis found unit needs filter head. Installed filter head, Checked for leaks. No leaks , Dispensing as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bel Air, Maryland 21015

Neil H.

Job Details: 07/27/2023

"gearcase leaking oil and the clutch is slipping 2ct needed; ordrng 1 W11449841 (Whirlpool Washer Transmission Gearcase) and 1 W10754448 (clutch), used 2 look (2ct needed gearcase) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Bunker Hill, West Virginia 25413

Ezra M.

Job Details: 07/27/2023

"upper spray arm not stating attached, found couplings worn on both spray arm and manifold. replaced both, verified secure."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Purcellville, Virginia 20132

Ricky E.

Job Details: 07/27/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, Maryland 20602

Shane B.

Job Details: 07/27/2023

"cx complaint is the unit going off balance, banging around. cx says issue hapens most often when washing rugs and floor matts. i advised her not to wash those in this unit. checked for codes. F7E1 tach signal missing, F7E7 unable to reach target RPM. cleared codes and ran service cycle. unit completed it with no issues. inspected under unit. nothing out of place, no damaged. guard looks to have made contact with drain pan. no real damage just scuff marks on the front edge. i raised the feet and leveled the unit. suspension feels fine. calibrated unit and advised cx on loading/cycle selections. unit i working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Odenton, Maryland 21113

Israel R.

Job Details: 07/27/2023

"Customer complaint unit is overcooling in RC the unit is running all the time and freezing thing in the refrigerator. I tested temps and i got 41 in the RC and about 7 in the FC. The unit is not turning on wven with the doors open for about ten min. The unit finally turned on and started cooling temps are good. The custoemr says she sleeps in the living room and the unit never stops for days. Tested heater, compressor and fans and they are testing good. The unit is having run time issues. looks like the control is running too long in between defrost. Did not see a leak. I notice gaps between the liner and body. ORdering control and silicone to put around the door to help it seal.; ordrng 1 W11666427 (COntrol box) and 1 WP482338 (adhesive)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Hughesville, Maryland 20637

Shane B.

Job Details: 07/27/2023

installed ordered part. all lights are now working. unit is workign as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chantilly, Virginia 20152

Richard B.

Job Details: 07/27/2023

"CX complant. No water dispensed , Prior diagnosis Inspected unit and found water not dispensing CX RECIENTLY CHANGED WATER FILTER. Found water dispensing fine now. if CX calls back with same issue, Order parts listed 8212547rp and w10786952 . RB; ordrng 1 W10786952 (regulator) and 1 8212547RP (pex line)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bel Air, Maryland 21015

Neil H.

Job Details: 07/27/2023

ordering crisper and front and pan tab frayed; ordrng 1 WPW10688114 (front-pan) and 1 W10850377 (pan-crispr)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Bel Air, Maryland 21014

Neil H.

Job Details: 07/27/2023

replaced the stripped hub showed cx all the mold and what ate up the hub unit tested good and has been recalb

We serviced a

KITCHENAID FREEZER

Model KRFF707ESS01

Near Clifton, Virginia 20124

Christian C.

Job Details: 07/27/2023

Installed dataloggers. Set return visit for pickup on 08/03.; schdld next appmnt for 8/3 THU !

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HW2

Near Mount Airy, Maryland 21771

Brian R.

Job Details: 07/27/2023

cx complaint is how hot the door seems when baking and even like 45 min when done and units off door is really hot. heated over to 400 to test temps and feel door. @ pre heat of 400 i read 435 and unit kept heating to 440 and had low of 425 where it hovered till it dropped to 363 very slow then heat kicked back on. will order parts needed and office will schedule.; ordrng 1 W11536793 (Control) and 1 W10833885 (Temperature Sensor)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near ,

Ezra M.

Job Details: 07/27/2023

"rail glides not attached to drawer properly. reinstalled glides, verified secure and working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Aldie, Virginia 20105

Daniel J.

Job Details: 07/27/2023

door not staying open found left side hinge clips for braing failed replaced test door now supported and entered diag no errors stored

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near California, Maryland 20619

Shane B.

Job Details: 07/27/2023

"cx complaint is the displaying being dead. cx said they can hear beeps but display shows nothing and cycles wont run. cx said he pressed the faucet dispensor and it did work. i found outlet is wired correctly. i pressed power and display came on, held start and cycle started. i cancelled cycle and checked for error codes. none were saved. ran service cycle. unit completed cycle with no issues. ran calibration. cx showed me video of him pressing power and start. display is dead but beeping can be heard. ordering UI as its the most likely cause of the issue. schedule when part is available.; ordrng 1 W11478526 (user interface)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, Maryland 21113

Israel R.

Job Details: 07/27/2023

"SR// 7736962662. Installed Rc thermistor and Fc Thermistor was the wrong part ordering the correct thermistor but i notice the door is warping and the gasket is not closing correctly and the adapters may be bent and slider. CAlled techline and they adviced to replace the braket and sliders but i removed the door and the door is not square either. Ordering FC door, brakets and sliders. Adviced customer the door may take 5 to 8 weeks to get. She will be calling if it comes to her house. ORdering parts.; ordrng 1 W10316760 (thermistor) and 1 W10821257 (dor-fip ss) and 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket) and 2 WP13055901 (slide)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Red Lion, Pennsylvania 17356

Bernard M.

Job Details: 07/27/2023

"Cx complaint unit isn't cooling. Inspected and found temps at 15 in FC and 45 in RC. Removed evap cover and found frosted over. Checked and found thermistor OL. Defrosted, and replaced thermistor, restored power and fan came on with evap beginning to develop frost pattern. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Dallastown, Pennsylvania 17313

Bernard M.

Job Details: 07/27/2023

"CX complaint the door won't stay closed. Inspectetd and found the hinges loose internally and the door won't secure when closed. The door comes open enough to have the door switch open. Ordering hinges, once apoproved contact cx to reschedule; ordrng 2 W11551301 (hinge)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 07/27/2023

"customer stated that the unit was leaking from the ff ceiling.. verified issue fnd weld seam on the dual valve gave out.. replaced part, unit xks ok.."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Gaithersburg, Maryland 20882

Ricardo S.

Job Details: 07/27/2023

"Cx complains about an error f0e7 cx need to ran the clean cycle, also she need to upgrade the software in the app, washer machine cks and works fine cX DOES NOT HAVE A SMART PHONE.. .CX WANT A NEW UNIT.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS03

Near Fairfax, Virginia 22030

Demonte S.

Job Details: 07/27/2023

Installed the Ice Maker. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Vienna, Virginia 22180

Demonte S.

Job Details: 07/27/2023

"Installed the Door Panel, Screws, Studs & Handel. Unit is working as Designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Sterling, Virginia 20164

Jason A.

Job Details: 07/27/2023

CX complaint FRIDGE doesnt dispense water / no ice. Found dual valve connectors loose. Reseat connectors & test water dispense. Cycled icemaker test 56 E0 / 57 harvest complete & test 45 water fills in icemaker > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Great Falls, Virginia 22066

Jason A.

Job Details: 07/27/2023

CX complaint FRIDGE not cooling. Found unit pulled out on wood floors & rear open. Plug unit in to killawatt & ran test 5 100% & test 4 to test fans. Read thermistors thru control. Unit pulls less than 50W & compressor outlet barley warm. 3CountSeal Stys > JJ; ordrng 1 WPW10643261 (RC evap) and 1 W10779331 (Compressor kit incl UV drier) and 1 W10913906 (coupler) and 1 3CountSealStys (3CountSeal Stys)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near McLean, Virginia 22102

Jason A.

Job Details: 07/27/2023

CX complaint FRIDGE not making ice. Replaced dual valve & test 45 = 1/4cup. Test 45 8X = almost 2cups. Test water dispense * icemaker fill. NO LEAKS. Measured FC items almost 20F & ice cream is soft. Connect gauges & hi side reading 52 psi = too low & only 0.8A indicating low refrigerant. LOOK - 3CountSealSyst+nitrogen leak test > JJ; ordrng 1 LOOK (LOOK - 3CountSealSyst+nitrogen leak test) and 4 W10913906 (couplers)s and 1 W11598434 (Evap) and 1 W11574734 (Compressor kit) and 1 W11504431 (Compressor coupler) and 1 W11504415 (Compressor coupler) and 1 W11506621 (Compressor coupler) and 1 W11506620 (Evap coupler) and 1 W11504450 (Evap coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 07/27/2023

"Cx complaint unit is leaking. I found supply line to unit was leaking. I was able to use a 1/4 to 1/4 water connector from van stock and get line working as designed, unit checks good.; ordrng 1 WP2198677 (CONNECTOR (FG VS)) and 1 looklook, used 1 WP2198677 (CONNECTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs325sdhz08

Near Westminster, Maryland 21158

Brian R.

Job Details: 07/27/2023

cx complaint is with temps at times but not always and unit doesnt seem right. took temp readings first of 5 in freezer 39 in fridge pulled back cover and evap clear and everything plugged in and tight. control set to norm in both sections. cx said she did unplug unit a bit and turn back on. unit checks. she will pay 120 service for today

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Westminster, Maryland 21158

Brian R.

Job Details: 07/27/2023

cx complaint is lid wont lock so cycle wont finish. found code F5E2 Lid Lock Failure F7E0 Loss Of Power F2E1UI Stuck Button cleared codes and tested unit. tested lid lock and it kept clicking but it was locked then flashes F5E2 will order new lid lock as well as bring control as well. office will schedule.; ordrng 1 W10861642 (Lid Lock) and 1 W11400681 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 07/27/2023

"CX complaint is FC door pops open and frost in FC. Inspected and found bot FC and RC doors are off and not sealing properly. Addes 3 washers per door to raise them so that they seat against unit cabinet. CX tested after repair and she is happy and satisfied with it. Job is complete; ordrng 6 WP487576 (washer FRVS)s, used 6 WP487576 (WASHER FRVS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRS325FDAM02

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/27/2023

"cx complaint light out in FC, RC intermitten, and leaking from freezer base, found evap drain tube clogged, cleared tube, water drains, replaced FC LED from pre-id all lights returned, tested all ops ok, collected $317.24 visa cx paid in full"

We serviced a

MAYTAG COOKTOP

Model Mgc7536ws00

Near Upper Marlboro, Maryland 20774

Leon

Job Details: 07/27/2023

cx complaint was unit always clicked confirmed issue seen that the harness when the unit was turned off was still reading on with 0.5 ohmes part was NLA cx said he would see if he could find it or just buy a new unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 07/27/2023

"replaced icebox fan assy and left side bracket assy, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 07/27/2023

cx complaint unit is not drying dishes. inspected unit and entered diag and found 0 error codes. ran auto test with amp clamp on heater circuit. I found units heater pulled 8amps then settled at around 5amps. I found heater was sizzling when water hits it. I found cx is not using rinseaid. advised cx to use rinseaid. unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Wilmington, Delaware 19805

Taylor F.

Job Details: 07/27/2023

Cx complaint is unit not washing properly. Replaced all parts from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, Virginia 23462

Branden R.

Job Details: 07/27/2023

"cx complaint unit not dispensing ice - side by side refrigerator - is making ice checked unit and found all major componets checked out good found ice bin fryed also twisted on the back where yoke meets bin to properly dispece ice . unit will need a new bin for repair . also found small air leak coming from separator assembly not holding any water back . ordering all parts for repair .; ordrng 1 WPW10558424 (bin) and 1 W11355294 (Assembly, Separator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Fairfax, Virginia 22031

Lloyd B.

Job Details: 07/27/2023

"Cx complained the unit leaked. Inspected the unit and found that when running, there is a leak from the outside. Pulled the unit out and there is a crack at the top of the tub on the seam. Unit needs new tub. Cx declined for now, waiting to hear back from WP; ordrng 1 W11409866 (tub assy)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Frederick, Maryland 21701

Ken M.

Job Details: 07/27/2023

"Customer complaint is that the oven stopped working. Unit is powered on, but not wanting to accept commands. Cycled breaker to the unit and the unit powered back on. Console is now accepting commands. Bake and broil elements are working properly. Recommended customer run self clean cycle to clean off any residual material from the incident. Unit is otherwise working properly.; ordrng 1 look (look)"

We serviced a

JENNAIR OVEN

Model JGRP436WP01

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/27/2023

"cx complaint door not staying close , light stays on, found door hinge bend way past 90, replaced both door hinges from pre-id, tested all ops ok, collected $415.amex, cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Kensington, Maryland 20895

Roberto I.

Job Details: 07/27/2023

Replaced door and molded gasklet with heat. Unit good to go

We serviced a

MAYTAG FREEZER

Model MRT311FFFZ02

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 07/27/2023

Replaced Fc door and molded gasket. Unit good to go

We serviced a

WHIRLPOOL COOKTOP

Model WEE745H0LZ1

Near Mechanicsville, Virginia 23111

Chris B.

Job Details: 07/27/2023

cx comp unit cooktop is cracked insp unit found thermal crack in cooktop directly above element due to heat unit will need cooktop and indicaTOR LIGHT; ordrng 1 W11112610 (cooktop) and 1 WP3196068 (cooktop light)

We serviced a

WHIRLPOOL DRYER

Model GEW9260PL0

Near Vienna, Virginia 22182

Jason A.

Job Details: 07/27/2023

"CX complaint DRYER doesnt start. Clicks. Checked door switch, belt switch & thermal fuse. CX did not want to continue with repair > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB00

Near Frederick, Maryland 21704

Ken M.

Job Details: 07/27/2023

"Customer complaint is that the unit is freezing items on the fresh food side and there is frost on the freezer compartment. Damper tested and is working properly. Fresh food compartment is overloaded, reducing air circulation which is keeping the damper open longer and freezing the food. Gave customer recommendations to improve air circulation in the compartment. Found a small gap in the freezer gasket. Applied heat the gasket to close the gap. Door is now sealing properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ocean View, Delaware 19970

Frederick R.

Job Details: 07/27/2023

CX complaint is no ice. Inspected/tested and found arm an IM frozen but would attempt to harvest. Pulled cover off and found block of ice behind cover that was keeping IM from working. Tested harvest 5 times after clearing ice and working each time. Did fill test and that was good also. Unit is now repaired and working properly. Collected $120 for SC by CK#152. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Silver Spring, Maryland 20901

Roberto I.

Job Details: 07/27/2023

"CX complaint loud noise during cycle.Removed control panel and metal cover from cabinet. Tested unit, confirmed noise, burning smell and smoke from high voltage side. Unplugged unit immediately and advised cx not to use it until repaired. Ordering diode W11256462, capacitor WPW10574736, magnetron W11391712 and transformer W11391712. **2 TECH**; ordrng 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 WPW10574736 (capacitor) and 1 W11391712 (magnetron) and 1 2nd tech"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Washington, District of Columbia 20008

Brian F.

Job Details: 07/27/2023

"Cx states RC and FC LED's out, inspected and confirmed. Installed new LED's, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Chantilly, Virginia 20152

Richard B.

Job Details: 07/27/2023

"CX complant. Fridge leaked water and was off when they returned from a trip. Inspected unit and found fridge is working correctly , Tempss in FF air stream are 34 degrees. Under a bowl second shelf 42 and 3rd shelf 45 under pink container. Advised CX unit has control boards and should be in a surge protector. Ordering power supply and main control board. Not in stock. Further work needed. RB; ordrng 1 W10843055 (control) and 1 W10830278 (power supply) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Aldie, Virginia 20105

Richard B.

Job Details: 07/27/2023

"CX complant. Upper rack falling. Inspected unit and found unit needs updated metal adjuster jkit due to wheel failing on old kit, . Installed kit and tested unit Upper rack adjusteing as designed. Job completed, RB"

We serviced a

MAYTAG DRYER

Model MET3800XW0

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 07/27/2023

"cx comlaint unit is making sound.found rollers and pulley to be bad.could not make repair as cx is moving and has stuff around unit to make hard to make repair,cx will like to replace parts and unit will be cleared nect visit.cx pif WPW10314173 100 tribles; ordrng 1 WPW10314173 (roller)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Saint Thomas, Pennsylvania 17252

Andrew S.

Job Details: 07/27/2023

Per previous diag I was able to access and replace the heater/harness and the ice door. I was unable to power the unit. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 07/27/2023

Cx complaint is that the door gaskets are torn. Upon arrival I found that the magnetic strip is exposed on both gaskets. I was able to replace both gaskets. I then reshaped the gasket to ensure it is sealing properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Burke, Virginia 22015

Christian C.

Job Details: 07/27/2023

"Cx complaint unit is not working. Inspected unit had F8E6 when I arrived. Stored errors are F7E3 basket engaged during wash, and F8E6 water hazard. Ran through diagnostic cycle. When unit should agitate only heard a tapping noise. Gave F7E3 error again. Tested motor both CW and CCW windings read 4.6ohms. Ordering motor, capacitor, and splutch.; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Springfield, Virginia 22153

Christian C.

Job Details: 07/27/2023

"Cx complaint unit makes a spark or arc whenever using unit. Usually only happens first time they use the unit of the day and only when starting up unit. MW over oven. 2 tech. Ordering mag, cap, diode.; ordrng 1 W10850446 (capacitor) and 1 W11256462 (diode) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, Pennsylvania 17109

Cody H.

Job Details: 07/27/2023

"Was able to access unit and replace parts per previous visit. Tested unit, and unit now works as designed. No further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ashburn, Virginia 20148

Richard B.

Job Details: 07/27/2023

"CX complant, Dishes not drying , Inspected unit and founsd FAE2 error code for vent wax motor. In teste wash unit i heating but not venting hot air. Ordering control , bezel deflector and vent wax motor. Not in stock , Further work needed. RB; ordrng 1 W11506011 (control) and 1 W11545290 (bezel) and 1 W11649995 (vent motor)"

We serviced a

WHIRLPOOL WASHER

Model Wtw5010lw0

Near Virginia Beach, Virginia 23462

Branden R.

Job Details: 07/27/2023

"cx complaint i don't know. just won't fill with water won't fill with water. just now makes a clicking . . . checked unit and found no errors , found actuator not properly allowing unit to sense and start cycle .replaced with VS actuator and tested unit is now running as designed . ordering new actuator for VSBX VS; ordrng 1 w11481722 (actuator bx VS), used 1 w11481722 (actuator) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/27/2023

"replaced valve, tested, no signs of any leaks, unit working as designed. secured old valve in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Rapidan, Virginia 22733

Danny R.

Job Details: 07/27/2023

unit has a bad compressor its seized up unti is at room temp 70; ordrng 1 W11574734 (compressor) and 1 W11506635 (comlink) and 1 loomlook (look look seal system 2 caLL COUNT)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Prince Frederick, Maryland 20678

Shane B.

Job Details: 07/27/2023

"cx complaint is a grinding noise during spin. i checked for codes and found F9E2 failed to drain all water, F2E1 stuck key. cleared codes, ran service cycle. unit completed cycle with no issues. basket spins smoothly by hand. i pushed the basket down and found the suspension is soft. i inspected under unit and found the rotor has been hitting the ridges on the drain pan causing the noise. everything else on drive motor looks fine. unit will need suspension kit. quoted cx for repair. cx paid for all but labor. will pay 110 on return.; ordrng 1 W11130356 (suspension)"

We serviced a

MAYTAG RANGE

Model MGR6600FZ6

Near Linthicum Heights, Maryland 21090

Robert L.

Job Details: 07/27/2023

"installed vent trim per previous, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 07/27/2023

cx complaint unit does not make ice. inspected unit and found IM will harvest but when calling for water I found no water entering IM. i removed cover and found fill tub to be frozen. I was able to stream out fill tube and found unit now despenses water to IM. units fill tube heater is faulty. unit needs FC door and a 2tech to correct issue. advised cx door ships to them and takes 8-10 weeks. once in cx will call to set up a return visit.; ordrng 1 LW11026425 (FC door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/27/2023

"installed right RC door , hinge and cam per previous,no badge ordered, tested all ops ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Washington, District of Columbia 20015

Brian F.

Job Details: 07/27/2023

"Cx states no power to MW, inspected and confirmed. Found unit had blown line fuse, replaced fuse, flipped breaker back on, MW powered on. Tested cook cycle, unit is heating, interlocks working properly. Unit is now working properly. Payment was processed online, not showing in SD mobile."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Urbana, Maryland 21704

Ken M.

Job Details: 07/27/2023

Customer complaint is that the unit is leaking and the element is not turning on. Unit tested and found that the unit is leaking from the back right corner. Element tested good. Found a hole in the tub. Unit needs a new tub.; ordrng 1 W11513977 (tub)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 07/27/2023

"cx complaint partial display - over-the-range microwave - no display - has power found no errors,fuse checked good found control not properly sending vac to light on unit, Checked out user interface and everything seems fine,and has full display Unit will need main control and light for repair. ordering user interface just in case but a good chance its not needed ordering all parts for repair .; ordrng 1 W11342846 (control) and 1 8206232A (light)"

We serviced a

WHIRLPOOL DRYER

Model MDE5500AYW

Near Poquoson, Virginia 23662

Justin W.

Job Details: 07/27/2023

cx complaint door not closing properly and knocking noise. checked unit to find top door hinge screw not tight. tightened screw and tested door shutting properly. checked to find damper fin missing from inside of drum causing drum to be off balance and causing a knock while using. cx ok with knock was verifying unit safe to use. unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Damascus, Maryland 20872

Ricardo S.

Job Details: 07/27/2023

"Replaced parts.. reset power, unit tested and works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hagerstown, Maryland 21742

Andrew S.

Job Details: 07/27/2023

Per previous diag I was able to access and replace the suspension and tub ring. I the tested the unit in a drain and spin cycle. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Madison Heights, Virginia 24572

Kyle A.

Job Details: 07/27/2023

Unit has been closed out.

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Winchester, Virginia 22602

Ezra M.

Job Details: 07/27/2023

not spinning. found belt failed. will need new belt. installed new belt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, Virginia 23602

Justin W.

Job Details: 07/27/2023

replaced drain pump and went to test unit still not draining. checked to find intermittent continuity on harness. unable to locate break ordering control as precaution.; ordrng 1 W11513246 (control) and 1 W11643701 (harness)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near York, Pennsylvania 17402

Fred G.

Job Details: 07/27/2023

"I was able to access unit and replace the motor, belt, cam, agitator as per previous visit. tested unit and found unit now checks good."

We serviced a

JENNAIR RANGE

Model JES9750CAS02

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 07/27/2023

replaced control and console. preheated unit to 375 and waited 10min after turning it back off. unit did not try to turn vent fan on. unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model kDTE104ESS2

Near East York, Pennsylvania 17402

Fred G.

Job Details: 07/27/2023

"cx complaint unit is not washing dishes. i found wash motor has failed. i found 8ohms from pump, 123.4vac to wash motor. i qouted cx for repair and cx accepted. cx paid in full. replaced sump and motor and found unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vienna, Virginia 22180

Jason A.

Job Details: 07/27/2023

"CX complaint FRIDGE is freezing the top section of RC & lower section food is spoiling. FC & RC items are loaded properly - no blocked air vents & fan is running. FC items are all frozen rock hard. Air damper is set to recommended. Replaced control & RC thermistor. Measured RC thermistor at control. Set Control to recommended. Ordering dataloggers 1 for FC, 1 for uppper RC & 1 lower RC. Dataloggers not available unitl 8/5 > JJ; ordrng 1 datalogger1forFC (datalogger 1 for FC) and 1 datalogger1forUprRC (datalogger 1 for Upr RC) and 1 datalogger1forLwrRC (datalogger 1 for Lwr RC) and 1 W10316760 (thermistor, JJ/VS)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ06

Near Bealeton, Virginia 22712

Danny R.

Job Details: 07/27/2023

found icemake jammed clearedout checks ok cx just wanted to know how much icemaker is; ordrng 1 WPW10300024 (icmaker)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bear, Delaware 19701

Taylor F.

Job Details: 07/27/2023

Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the harness OL going to the drain pump. Repaired harness and ordering harness. Cannot rescheudle at this time.; ordrng 1 W11568984 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Severn, Maryland 21144

Justin S.

Job Details: 07/27/2023

the unit is just locking and unlocking the lid when tested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11394572 (lock)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Fairfax, Virginia 22031

Demonte S.

Job Details: 07/27/2023

"Inspected the unit. Found that the cx is saying that the Washer has a sound like rocks are in the unit while in the final Spin cycle. Ran Service Diagnostics on the unit. No error codes. I then checked the suspension to the unit. Suspension is not weak. Pushed the Drum / Basket down. I then let the Basket / Drum go. Drum / Basket is not bouncing after letting it go. Ran a load with towels. After towels hot completely wet. I put it in Drain & Spin. When Drum is slowing down the break is skipping. Unit will need the Gearcase, Splutch, Motor & Actuator. ; ordrng 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11497303 (Whirlpool Washer Drive Motor) and 1 W10913953 (Whirlpool Washer Brake Actuator) and 1 W11454372 (Whirlpool Washer Transmission Gearcase)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near East York, Pennsylvania 17402

Fred G.

Job Details: 07/27/2023

"i was able to access unit and replace the gearcase, motor, belt, splutch as per previous tech. tested unit and found unit now checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Strasburg, Virginia 22657

Ezra M.

Job Details: 07/27/2023

"top rack adjusters failing, replaced with top rack adjuster kit."

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