Service History 347 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near California, MD 20619

Shane B.

Job Details: 07/27/2023

"cx complaint is the displaying being dead. cx said they can hear beeps but display shows nothing and cycles wont run. cx said he pressed the faucet dispensor and it did work. i found outlet is wired correctly. i pressed power and display came on, held start and cycle started. i cancelled cycle and checked for error codes. none were saved. ran service cycle. unit completed cycle with no issues. ran calibration. cx showed me video of him pressing power and start. display is dead but beeping can be heard. ordering UI as its the most likely cause of the issue. schedule when part is available.; ordrng 1 W11478526 (user interface)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Aldie, VA 20105

Daniel J.

Job Details: 07/27/2023

door not staying open found left side hinge clips for braing failed replaced test door now supported and entered diag no errors stored

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near ,

Ezra M.

Job Details: 07/27/2023

"rail glides not attached to drawer properly. reinstalled glides, verified secure and working properly"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HW2

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/27/2023

cx complaint is how hot the door seems when baking and even like 45 min when done and units off door is really hot. heated over to 400 to test temps and feel door. @ pre heat of 400 i read 435 and unit kept heating to 440 and had low of 425 where it hovered till it dropped to 363 very slow then heat kicked back on. will order parts needed and office will schedule.; ordrng 1 W11536793 (Control) and 1 W10833885 (Temperature Sensor)

We serviced a

KITCHENAID FREEZER

Model KRFF707ESS01

Near Clifton, VA 20124

Christian C.

Job Details: 07/27/2023

Installed dataloggers. Set return visit for pickup on 08/03.; schdld next appmnt for 8/3 THU !

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Bel Air, MD 21014

Neil H.

Job Details: 07/27/2023

replaced the stripped hub showed cx all the mold and what ate up the hub unit tested good and has been recalb

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bel Air, MD 21015

Neil H.

Job Details: 07/27/2023

ordering crisper and front and pan tab frayed; ordrng 1 WPW10688114 (front-pan) and 1 W10850377 (pan-crispr)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chantilly, VA 20152

Richard B.

Job Details: 07/27/2023

"CX complant. No water dispensed , Prior diagnosis Inspected unit and found water not dispensing CX RECIENTLY CHANGED WATER FILTER. Found water dispensing fine now. if CX calls back with same issue, Order parts listed 8212547rp and w10786952 . RB; ordrng 1 W10786952 (regulator) and 1 8212547RP (pex line)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Hughesville, MD 20637

Shane B.

Job Details: 07/27/2023

installed ordered part. all lights are now working. unit is workign as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Odenton, MD 21113

Israel R.

Job Details: 07/27/2023

"Customer complaint unit is overcooling in RC the unit is running all the time and freezing thing in the refrigerator. I tested temps and i got 41 in the RC and about 7 in the FC. The unit is not turning on wven with the doors open for about ten min. The unit finally turned on and started cooling temps are good. The custoemr says she sleeps in the living room and the unit never stops for days. Tested heater, compressor and fans and they are testing good. The unit is having run time issues. looks like the control is running too long in between defrost. Did not see a leak. I notice gaps between the liner and body. ORdering control and silicone to put around the door to help it seal.; ordrng 1 W11666427 (COntrol box) and 1 WP482338 (adhesive)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, MD 20602

Shane B.

Job Details: 07/27/2023

"cx complaint is the unit going off balance, banging around. cx says issue hapens most often when washing rugs and floor matts. i advised her not to wash those in this unit. checked for codes. F7E1 tach signal missing, F7E7 unable to reach target RPM. cleared codes and ran service cycle. unit completed it with no issues. inspected under unit. nothing out of place, no damaged. guard looks to have made contact with drain pan. no real damage just scuff marks on the front edge. i raised the feet and leveled the unit. suspension feels fine. calibrated unit and advised cx on loading/cycle selections. unit i working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Purcellville, VA 20132

Ricky E.

Job Details: 07/27/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 07/27/2023

"upper spray arm not stating attached, found couplings worn on both spray arm and manifold. replaced both, verified secure."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bel Air, MD 21015

Neil H.

Job Details: 07/27/2023

"gearcase leaking oil and the clutch is slipping 2ct needed; ordrng 1 W11449841 (Whirlpool Washer Transmission Gearcase) and 1 W10754448 (clutch), used 2 look (2ct needed gearcase) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEW5

Near Chantilly, VA 20152

Richard B.

Job Details: 07/27/2023

"CX complant. Water flows slow. Prior diagnosis found unit needs filter head. Installed filter head, Checked for leaks. No leaks , Dispensing as designed. Job completed, RB"

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 07/27/2023

"installed parts, unit cks ok"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB04

Near Lovettsville, VA 20180

Ricky E.

Job Details: 07/27/2023

"customer stated that the unit was still freezing. verified issue and fnd unit at-20 on arrival.. the thermister was replaced at last service, the unit will need the control assy...; ordrng 1 W11555875 (control assy)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Washington, DC 20011

Sherwood

Job Details: 07/27/2023

cx complaint water leak. arrived asnd found stand pipe where water is drainning into is back up. advised cx to get a plumber to come out for this issue.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 07/27/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waldorf, MD 20601

Shane B.

Job Details: 07/27/2023

"cx complaint is the unit not cooling properly, lights in unit being out and doors not staying closed. when i arrived i found light switch is missing the lever and control has no lights on. temps in unit were 38 in RC, 6 in FC. evap fan is running. ordering switch and control box. scheudle when parts are available.; ordrng 1 W11595220 (control box) and 1 W11384469 (switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/27/2023

"Replaced parts, unit cks and boths doors working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Barnesville, MD 20838

Ricardo S.

Job Details: 07/27/2023

"Cx complains that the water dispenser or ice maker works, inspected unit, the valve makes a humming noise, the reservoir is frozen.. also the filter is not working, replaced filter housing now the water pressure with out the filter is good, with filter is too low. alson the freezer evaporator fan motor wotks on low speed. order parts; ordrng 1 WPW10464673 (motor-evap) and 1 WP2163777 (blade-fan) and 1 EDR1RXD1 (water filter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA00

Near Reston, VA 20191

Jason A.

Job Details: 07/27/2023

"CX complaint FRIDGE not cooling - clicks. Found start device discolored & smells burnt. See SDpics. Replaced part & compressor is now running. unplugged unit to allow pressures to drop & plug back in. Repeat over 6X & compressor always starts. Unit pulls 1.1A / 149W. Fans are running & temps in FC are dropping. See SDpics. Called office to issue refund > JJ; ordrng 1 W10873801 (Start device $95.91, JJ/VS)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Reston, VA 20190

Jason A.

Job Details: 07/27/2023

CX complaint DW leaks. Found diverter at sump assym wash motor leaks. See SDpics. Replaced part & ran test wash. Dispenser noisey. CX stated its been replaced 2X already & works a few times then gets loud again. Measured resistance & voltage from control. NO LEAKS > JJ; ordrng 1 W10854215 (Main ACU) and 1 W10861000 (Dispesner)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW3

Near Edgewater, MD 21037

Dustin F.

Job Details: 07/27/2023

cx complaint unit making noise installed motor splutch and belt tested it and run test cycle out of the unit / unit is working fine now .

We serviced a

MAYTAG DRYER

Model MGD3500FW0

Near Washington, DC 20016

Brian F.

Job Details: 07/27/2023

"Cx states unit rattling, tested and confirmed very slight rattling, would go away when holding exhaust vent. Cleaned lint from blower wheel, reinstalled exhaust vent, reassembled, tested, rattling noise gone. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Tysons, VA 22102

Simon

Job Details: 07/27/2023

CX complaints range turinig on it self inpected unit found error code F2 E1 .SHORTED KEY PAD SUGGESTE A CX UNIT HAZARD TO USE IT .ordered control board .SZ; ordrng 1 W10894098 (CONTROL BOARD)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/27/2023

"Cx complaint is unit not drying properly. Found the blower wheel to be stripped on the motor shaft. Motor shaft was not damaged, replaced blower wheel from Vs and unit is now working as designed. Job is complete.; ordrng 1 WP694089 (wheel TF VAN STOCK), used 1 WP694089 (wheel TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7600XW0

Near Pasadena, MD 21122

Alexander D.

Job Details: 07/27/2023

"cx complaint unit turns off within a couple seconds of starting cycle then comes back on but have to press start again. went over oow pricing with cx and he declined service, would rather buy new considering age of unit. no service provided, no money collected"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Harrisburg, PA 17112

Cody H.

Job Details: 07/27/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Bowie, MD 20721

Leon

Job Details: 07/27/2023

cx complaint was unit was leaking from fc confirmed the issue replaced the gasket and switch but when i went to replace the drain line the water line ran was too short to pull from the wall when to find the line but they cx would need a new line to extend the line cx said they would call back once its fixed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near York, PA 17402

Bernard M.

Job Details: 07/27/2023

Cx complaint the water filter is stuck in housing. Inspected and found the piece along the side of housing had come off preventing the latch to pull filter out. Placed piece back on and the filter came out. Placed new filter on for cx and charged $165 for service and labor. Unit checks good

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, PA 17403

Bernard M.

Job Details: 07/27/2023

Cx complaint unit doesn't start. Attempted run normal cycle and unit doesn't spin or heat. Removed back panel and found continuity at all components.Found start button not able to be pressed in all the way. Replaced switchand have same result. Checked voltage at terminal block and found 90v. Checked ohms at timer and found 0. Ordering timer and instructed cx to have licensed electrician come and repair outlet . Once part is in contact cx to reschedule; ordrng 1 WPW10185982 (timer)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, VA 22312

Lloyd B.

Job Details: 07/27/2023

Cx complained there was no cold water. Inspected the unit and found the lines in the rear are reversed. Switched the lines to the correct location. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Centreville, VA 20120

Christian C.

Job Details: 07/27/2023

Cx complaint unit FC door if pulled from the left side comes out. Inspected unit rails normal no defects. Advised cx is normal function of unit. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Washington, DC 20016

Brian F.

Job Details: 07/27/2023

"Cx states IM not working, installed new bucket switch, still getting 23 result from test 44. Inspected wiring at bottom of FC door, found multiple wires cut, unit would need FC door replaced, cx declined further service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Madison Heights, VA 24572

Kyle A.

Job Details: 07/27/2023

Units harness lacks continuity. Ordering harness.; ordrng 1 W11625681 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bel Air, MD 21015

Neil H.

Job Details: 07/27/2023

no errors found cx said 1 out of 10 cycles unit will start and then start clicking than off i recalb tested unit few time and no issues found told cx to use unit and if issue happens again call but unit working fine at the moment

We serviced a

AMANA WASHER

Model NTW4519JW

Near Dickerson, MD 20842

Ricardo S.

Job Details: 07/27/2023

"Cx complains that the unit not working properly, inspected unit adnf ound an error code f8e1 long fill .. the cold valve not working, replaced valve,, unit tested and washer machine works fine"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ-5

Near Hanover, MD 21076

Israel R.

Job Details: 07/27/2023

Installed new control and bulb. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS05

Near Hampton, VA 23669

Justin W.

Job Details: 07/27/2023

cx complaint dispenser not functioning. checked unit in test 16 to find door switch not working when going to remove found water corroding connector. unable to repair connector called techline spoke to Rob sr7736955944 called safety spoke to Lisa unit submitted to PEX due to moisture and corrosion on door switch connector. unrepairable..

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 07/27/2023

CX complaint: not draining. Tested and verified complaint. I( found the drain line was getting kinked. Corrected drain line and established a high loop. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Columbia, MD 21045

Robert L.

Job Details: 07/27/2023

"PEX xchanged 2/28/23....cx complaint cant turn off filter light and filter would not close, found arm had jumped track, reassembled filter hosuing door and inserted filter, showed cx how to reset light on ui, tested all ops ok"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/27/2023

"cx complaint of unit not holding temp,checkedu nit to find no error codes at this time,tested tested unit to find unit never reaching temp even after unit lets you know that it has reached set temp ordering parts needed for repairs 2 tech as unit is in high then normal; ordrng 1 W11448962 (Control Board) and 1 W11598200 (Appliance Manager, Copernicus) and 2 W11598120 (Probe, Sensor)s and 1 W11545804 (Oven Bake Element) and 2 WP4449751 (High Limit Thermostat)s and 1 look/look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Arlington, VA 22201

Lloyd B.

Job Details: 07/27/2023

"Cx complained the unit leaked from the rc and fc. Inspected the unit and found that the drain tubve is clogged. In step 45, filled the ice maker and could not duplicate the leak. Tested step 56 and the ice maker has a code of E2 for lost position. Unit needs new ice maker; ordrng 1 W11497478 (drain) and 1 W11577195 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Severna Park, MD 21146

Alexander D.

Job Details: 07/27/2023

"cx complaint ice dropping out of dispenser when dispensing water after getting ice and unit making a buzzing noise. inspected unit and verified complaint. same issue when dispensing water after getting ice, ice door stays open and auger motor energizes for a split secod and sometimes a cube falls out. ice door wont close until you stop dispensing water but will close normally if you dont dispense water. door already replaced before, gonna try replacing both front ui and side ui at same time and ice container and ice door. found rc evap overfrosted and fan is hitting ice. rc evap thermistor reading 35 while its overfrosted.also noticed frost on ice duct gaskets. ordering both ui, ice door asm, evap cover, ice duct gaskets and ice container.; ordrng 1 W11574764 (ice container) and 1 W11189145 (ice door asm) and 1 W11610999 (evap cover) and 2 W11227369 (ice duct gasket)s and 1 W11574766 (front ui) and 1 W11574767 (side ui) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL COOKTOP

Model JGD3536GS00

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/27/2023

came out to replace parts and now cx said only one that works is center rear. replaced parts and now all burners light but LF and far right burner after lighting still click and LF takes a bit longer to light. should of got spark mod as well when replacing all the wires. will order more parts needed and office will schedule.; ordrng 1 WPW10475150 (Spark Mod) and 1 W11084064 (Burnerhead LF)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 07/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control and tested unit still not draining inspected the pump found it blazing hot and nothing Inside is rotating not working properly ordering new drain pump; ordrng 1 W11412291 (Drain pump)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Lewes, DE 19958

Michael E.

Job Details: 07/27/2023

CX complaint: cooktop light staying on. Tested and verified complaint. WP sent a new bulb to CX. I replaced the control and used the bulb WP sent to CX. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 07/27/2023

"Found unit low on refridgerant, evacuated system and installed coupler/ drier .. verified no restrictions by running nitrogen through system.. i then pressurized low/ high side to 140.. no pressure drop .. vac unit down to 30in vac and held vac.. refilled unit w/ 4.25oz 134a.. pressures held .. no vac .. unit began too cool.. need to return to check system for dye .. 3ct ss; ordrng 1 look (look)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/27/2023

"replaced dispenser, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model Wfw9151yw00

Near Arlington, VA 22209

Davonte

Job Details: 07/27/2023

cx complained bellow was moldy and leaking water. confirmed cx complaint. replaced bellow. cx had already bought one. unit now working as shoukld. charged for labor and service call

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Jessup, MD 20794

Robert L.

Job Details: 07/27/2023

"cx complaint f8e4, found water in front right channel of float, cleared water and tested , ran diagnostcis, at end found large bubbles in sump, cx had used dish soap causing over sudsing , allowing bubbles to overflow into channel system, flushed tub few times with white vinegar and ran quick wash cycle, tested all ops ok"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Great Falls, VA 22066

Simon

Job Details: 07/27/2023

CX complaints after repair multple frost all over the fridge.inspected unit replaced valve and ice maker .ice maker works as should be no leak found.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJB

Near Bel Air, MD 21015

Neil H.

Job Details: 07/27/2023

cx complaint gasket was starting to come off i replaced it tested unit everything checked good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Virginia Beach, VA 23462

Branden R.

Job Details: 07/27/2023

"came out to replace parts on unit , disassembled and replaced all parts needed . tested unit is running as designed ."

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Bethesda, MD 20816

Brian F.

Job Details: 07/27/2023

"Cx states knobs too hot while oven is on. Cx started 450* bake 40 minutes before I arrived. Spoke with Rob at techline, said results are invalid, testing needs to be done on 400* oven according to tech manual w11544031. Previous tech had done testing already, got hot spot of 105*. Tested temps with IR scanner after an hour, even with oven at 450 max temp on knobs was 130* which is still within temp limits of manual, SR#7736875114. Unit is within limits specified by tech manual."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 07/27/2023

"Installed new outer door frame w/ glass .. found rr burner flame not operating correctly, unit needs new converstion kit.. rr needs 073 orfice .. cx owes 110 labor on return; ordrng 1 WPW10619558 (conversion kit) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 07/27/2023

"Unit not spinning out clothes , found gearoil leaking from gearcase. needs new gearacse and slider clutch .. 2ct gearcase; ordrng 1 W11449841 (gearcase) and 1 look (look) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 07/27/2023

"CX Concern thre unit not drying , found loose connection at the heater.. Also informed cx to make sure the water is as hot as it can get before starting unit and use cascade rinse aid for optimal drying .. Reattacthed track stop on upper track.. tested unit. heater is operating . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Ezra M.

Job Details: 07/27/2023

"not drying. no errors stored. ran hot water at sink, water getting hot. started heavy duty high temp cycle, ,waited 10 mins, checked temps in dishwasher. cold. found dishwasher connected to cold water supply line."

We serviced a

IKEA MICROWAVE

Model IMBS104GSS01

Near Darlington, MD 21034

Neil H.

Job Details: 07/27/2023

"cx complaint the unit puts hours instead of mins cooks off and on heating/not at times time randomly changes on display replace control and display and mag first than go from there if unit still having further issue; ordrng 1 W11325604 (Whirlpool Microwave Inverter Board) and 1 W11226475 ( Magnetron) and 1 WP4375079 ( Thermostat, Magnetron) and 1 W11160285 ( Assembly, Control Panel (stainless)) and 1 W11196485 (CNTRLELEC) and 1 W11356974 ( Harness, Interlock Switch) and 1 WPW10623991 (cntrl-elec) and 1 W11160286 (cntrl-elec), used 2 look (2tech needed to remove the unit) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Columbia, MD 21044

Robert L.

Job Details: 07/27/2023

"cx complaint still not advancing on sensing , cx ran with no load and never advanvce, also timer making clicking noises, ordering NTC control board and will use timer on return; ordrng 1 WPW10476828 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/27/2023

"cx complaint of water dripping out of top vent when unit is running,checked unit to find the following error codes F9E2,F10E2,F8E2,found while running unit that the wax vent is not closing fully and aloowing water to seep by and spile out the door causeing an effect on the outside fininsh ording parts needed for repairs; ordrng 1 W11410066 (Dishwasher Control Board) and 1 W11412291 (Drain Pump) and 1 W11416371 ( Front Panel (includes 4, 7 & 11)"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX01

Near Arlington, VA 22201

Davonte

Job Details: 07/27/2023

cx complained unit evap fan was making ;loud noise. after further inspection evap fan wasnt making any noises. took evap cover off to see if there were any ice around the blade. there wasnt any. normal frost patterns. working as should. cx also complained that unit alarm would go off during random times of the middle of the night. unit displayed over temp and reset alarm. cx said temps never changed. once he hit reset unit stopped beeping and worked normal. ordering control display assembly.in; ordrng 1 W11493061 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS04

Near Arlington, VA 22201

Davonte

Job Details: 07/27/2023

cx complained unit wasnt dispening water or making ice. after inspecting the unit i confirmed cx complaint. checked dual valve. getting voltage. changed the dual valve. unit now dispensing water as should. advised cx to wait 24-48hrs solid ice cubes

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Arlington, VA 22207

Davonte

Job Details: 07/27/2023

"cx had an emergency, asked if we could rescheduled.;"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Edgewater, MD 21037

Dustin F.

Job Details: 07/27/2023

"CX complaint: unit leaked from below.Inspected unit, confirmed Complaint. found water marks all over floor and F8E3 and F7E7 for motor fault and flood warningRan several test cycles and could NOT get unit to leak. Put unit into deep fill cycle and filled tub halfway and drained. still no leaks. tilted unit back, Pulled spltuch and inspected gearcase after finding belt rub marks. Found gearcase leaking oil and teeth on shaft rubbed off. Ordering new Agitator, tub hub, belt,splutch,shield, motor, and gearcase.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11409708 (shield) and 1 W11550891 (aggitator) and 1 W11551646 (tub nut) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Gettysburg, PA 17325

Bernard M.

Job Details: 07/27/2023

"Replaced all parts per previous tech, ran test cycle and unit completed test without issues. Unit checks good"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Laurel, MD 20707

Israel R.

Job Details: 07/27/2023

Installed new control and washer. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near West Point, VA 23181

Orbie

Job Details: 07/27/2023

"replaced control, harness and element. advised cx to monitor future operation to verify unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHW01

Near North Bethesda, MD 20852

Roberto I.

Job Details: 07/27/2023

"Cx complaint no ice, ice container stuck in place.Temp check with thermocouple showed 42F in the Rc and 17F in the Fc. Ran icemaker self diagnostic, it worked ok. Water fill ok, icebox fan ok, Fc fan ok. Removed Fc evap cover, found no frost patter, just a block of ice around capillary and suction lines. Temp averege in Fc 11F, in the RC 37F, found Fc thermistor out of specs. Confirmed ice container stuck in place, unable to remove it, the mechanism didn't respond. Spoke to JP, he advised to order Rc evap, compressor, condenser and Rc evap cover. Ordering ice container W10911314, ice chute W10682175, compressor W11592010, drier W11109499, Rc evap W11291123, condenser W11548259, Rc evap cover. **SEALED SYSTEM TECH** and **4 COUNTS**; ordrng 1 W10911314 (ice container) and 1 W10682175 (ice chute) and 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11291123 (Rc evap) and 1 W11548259 (condenser) and 1 W11395639 (Rc evep cover) and 1 sealed system tech and 1 4 counts"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/27/2023

Replaced valve and water line turn water on didnt see any leaks.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Unionville, VA 22567

Robert W.

Job Details: 07/27/2023

"CX Complaint is the unit is making noise. Ran unit and found unit not making noise till unit gets hot found blower wheel rubbing, Ordering Blower wheel; ordrng 1 WP697772 (Blower wheel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockville, MD 20852

Roberto I.

Job Details: 07/27/2023

"CX complaint water left in the tub at the end of the cycle. Confirmed water in the tub. Drain loop ok. Ran diag, found 9-1 error. Cancelled, the drain pump started, it drained the water out, but didn't sound normal. Replaced drain pump using pre id part. Cleatred error and ran a test cycle. The unit worked ok."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Selbyville, DE 19975

Frederick R.

Job Details: 07/27/2023

Verified damaged tub. Replaced tub from prior diagnosis. Reinstalled and then tested unit and it is now working properly and no leaks. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 07/27/2023

"SR#7736957434 CX Concern unit not heating, found no ignition to the bake or broil.. f3e0 in diag.. tested temp sensor at 1078ohms at sensor and control, sensor getting 9.8vdc.. tested both coils for valve at 211 and 214ohms .. 120 going to spark module.. after reseating all connections , unit is working bake and broil.. possible loose connection somewhere. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Washington, DC 20036

Samuel R.

Job Details: 07/27/2023

installed damper tested unit and now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Chevy Chase, MD 20815

Brian F.

Job Details: 07/27/2023

"Installed new door switch, cx says they turned on IM about an hour before I arrived, inspected IM valve and surrounding area, no signs of any leaks. Unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Washington, DC 20011

Sherwood

Job Details: 07/27/2023

cx complaint error code 8 4. arrived and could not duplicate that same error code did get error codes f8e4 and f10e2. ran service diag vent fan is working also no leaks found under or on the sides of dw. after service diag. no error codes. dw is now working correctly

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Washington, DC 20010

Samuel R.

Job Details: 07/27/2023

replaced control sent by jennair.set unit to proper temps and advised cx give unit 24hrs to come to temp.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Berryville, VA 22611

Ezra M.

Job Details: 07/27/2023

"not draining, water in unit. pushed cancel, unit drained. checked error, only error stored is f6-e4 for float switch. ran diag cycle, completed normally with no errors."

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Mechanicsville, VA 23111

Orbie

Job Details: 07/27/2023

"replaced filter housing. crisper pan still not on site. called parts warehouse, was advised they would figure it out; saved tckt"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/27/2023

Cx complaint is unit not completing cycles. This is a rent a center unit. Found the washer had a f8e1 error code. Found valve working properly as well as the pressure system. All functions of unit working properly. I believe this to be an issue with the instalation when it was in the cx home. Unit is working as designd. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW4

Near Dover, DE 19901

Taylor F.

Job Details: 07/27/2023

Warranty company sent over info for the fridge instead of the dishwasher. Cx fridge is working and dishwasher is the defective unit. Explained mix up to cx and that they have to reach out to the warranty company to resolve issue. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Washington, DC 20011

Sherwood

Job Details: 07/27/2023

cx complaint leaking. arrived and foiund bellow torn in front. ran a service diag got f0e2 clear code. during the quick test washer started leaking from front. after test no error codes were found. this washer will need a helper to remove dryer as this is a stacked unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Locust Grove, VA 22508

Robert W.

Job Details: 07/27/2023

Cxcomplaiont is the unit isnt dispensing water or making ice very fast. Inspected unit and found the unit is making ice but not very much found the filter housing has failed and isnt allowing water to pass. Ordering Filter housing.; ordrng 1 WPW10394053 (Filter Housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Columbia, MD 21044

Robert L.

Job Details: 07/27/2023

"cx complaint moisture in RC and fan noise, cx had video of RC fan hitting ice, on arrival fan not working in test 3, removed cover found corrosion on harness, cleaned pins and installed new evap fan cover , fan activated in test 3, found rc door doesnt close porperly due to worn out cam, ordering hinge parts.................. any further fan issue may be none repairable due to harness corrosion; ordrng 1 WPW10257203 (cam-door doorside) and 1 W11311687 (cam hinge side) and 1 W11292872 (hinge-door) and 1 542638 (grease)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 07/27/2023

Replaced damper and filter housing tested and unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Biglerville, PA 17307

Drew B.

Job Details: 07/27/2023

cx was no show and no answer when office called left at 10:42am; ordrng 1 sstech (ss tech) and 1 3count (3 count)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lewes, DE 19958

Michael E.

Job Details: 07/27/2023

Replaced ACU as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Roanoke, VA 24018

Kyle A.

Job Details: 07/27/2023

Found glass plate cracked and support is warped. Ordering parts; ordrng 1 W11252182 (Turntable ring) and 1 W11367904 (Plate)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the drain pump and the lid lock tested for proper use unit now functions Normally

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Bedford, VA 24523

Kyle A.

Job Details: 07/27/2023

Cx complaint of unit not completing cycle. Did confirm shifter connection not seated on board. Reseated connector and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model asI2175grs04

Near Ocean City, MD 21842

Frederick R.

Job Details: 07/27/2023

Arrived at CX house and she cancelled appt because she stated that the lady she spoke to at Whirlpool told her this was going to be covered. I pulled up entitlemtn page and found no P&L auth and no SS entitlements. Did not diagnose unit. CX showed me a receipt from another tech from another company stating compressor was bad with high amp draw. I had to explain to her that did not cover our visit. Suggested she contact WP CX service to see if they are willing to help her being unit is under 2yr old. No services rendered. Job is complete

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near South Boston, VA 24592

Kyle A.

Job Details: 07/27/2023

Changed inlet and unit is now as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRT313CZLZ00

Near Washington, DC 20018

Samuel R.

Job Details: 07/27/2023

cx complaint unit is freezing up.inspecteed unut and found evap fan to be spinning slow.causing ice to build up on evap around fan area and give poor cooling.unit will need a new evap fan W11369036 3 tribles; ordrng 1 W11369036 (motor evap)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Madison Heights, VA 24572

Kyle A.

Job Details: 07/27/2023

Installed suspension and unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Millersville, MD 21108

Alexander D.

Job Details: 07/27/2023

"cx complaint unit making loud squeaking sound. inspected unit and verified complaint. found noise coming from one of the rollers. replaced rollers, pulley and belt from preid repair kit. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Roanoke, VA 24018

Kyle A.

Job Details: 07/27/2023

Found washmotor connector not seated. Reseated connector and unit is now as designed.

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