We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Damascus, MD 20872
Ricardo S.
Job Details: 07/27/2023
"Replaced parts.. reset power, unit tested and works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Severn, MD 21144
Alexander D.
Job Details: 07/27/2023
cx complaint dispenser wall scratched up. inspected unit and verified complaint. cx provided pop to keep unit in 30day cosmetic warranty. ordering dispenser wall. call cx to schedule return visit once we have eta on part; ordrng 1 W10276226 (dispenser wall)
We serviced a
WHIRLPOOL DRYER
Model MDE5500AYW
Near Poquoson, VA 23662
Justin W.
Job Details: 07/27/2023
cx complaint door not closing properly and knocking noise. checked unit to find top door hinge screw not tight. tightened screw and tested door shutting properly. checked to find damper fin missing from inside of drum causing drum to be off balance and causing a knock while using. cx ok with knock was verifying unit safe to use. unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Baltimore, MD 21225
Alexander D.
Job Details: 07/27/2023
found motor just hums when it tried to run. replaced capaictor. ran calibration and autotest. unit is now working properly; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/27/2023
"cx complaint partial display - over-the-range microwave - no display - has power found no errors,fuse checked good found control not properly sending vac to light on unit, Checked out user interface and everything seems fine,and has full display Unit will need main control and light for repair. ordering user interface just in case but a good chance its not needed ordering all parts for repair .; ordrng 1 W11342846 (control) and 1 8206232A (light)"
We serviced a
MAYTAG WASHER
Model mvw6200kw2
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 07/27/2023
"cx complaint unit making strange rubbing/humming noise during agitation, louder with heavier load. inspected unit, unable to recreate noise at this time. no errors stored, test cycle runs fine, no unusual noises. found coin stuck in basket around washplate. removed coin. checked under unit. found motor pulley has been rubbing on a plastic pants hanger(kind with clips on each side), pic saved. removed obstruction. advised cx to monitor and call back if noise persists and try to get it on video for us. advised cx service call is good for 30days. unit is working properly at this time. cx paid 120 service call with c/c"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Urbana, MD 21704
Ken M.
Job Details: 07/27/2023
Customer complaint is that the unit is leaking and the element is not turning on. Unit tested and found that the unit is leaking from the back right corner. Element tested good. Found a hole in the tub. Unit needs a new tub.; ordrng 1 W11513977 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Silver Spring, MD 20910
Brian F.
Job Details: 07/27/2023
"Cx states right crisper drawer not closing fully, tested and confirmed. Looks like left rail is warped, but no obvious source to issue, ordering rails, bin, and shelf.; ordrng 1 WPW10317184 (pan-crispr) and 1 WPW10468557 (track) and 1 WPW10468556 (track) and 1 WPW10486290 (shelf-glas)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Washington, DC 20015
Brian F.
Job Details: 07/27/2023
"Cx states no power to MW, inspected and confirmed. Found unit had blown line fuse, replaced fuse, flipped breaker back on, MW powered on. Tested cook cycle, unit is heating, interlocks working properly. Unit is now working properly. Payment was processed online, not showing in SD mobile."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Fort Washington, MD 20744
Leon
Job Details: 07/27/2023
cx complaint was unit wasnt getting water or ice confirmed issue seen that the water knob connrect to the water line was missing cx found it and re connrect it but stilll no water come out going to RC CX WOULD NEED TO CALL PLUMPER to see why no water was coming out cx water filter housing was defavicted ordering new housing; ordrng 1 W10844267 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/27/2023
"installed right RC door , hinge and cam per previous,no badge ordered, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Middletown, MD 21769
Ken M.
Job Details: 07/27/2023
"Customer complaint is that neither part of the unit will turn on. Found that the display will turn on for the washer and it will try to start a cycle, but the dryer will not run. Checked power to the unit and found with the washer trying to run:L1 - N: 178VL2 - N: 68VL1 - L2: 241VN - G: 0VWith the unit in standby or trying to run the dryer:L1 - N: 137VL2 - N: 104VPower to the unit is unstable, customer needs to have an electrician repair power supply to the unit while the unit is still plugged in.Power to the unit is not stable under load. Customer needs an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near New Cumberland, PA 17070
Fred G.
Job Details: 07/27/2023
cx complaint unit does not make ice. inspected unit and found IM will harvest but when calling for water I found no water entering IM. i removed cover and found fill tub to be frozen. I was able to stream out fill tube and found unit now despenses water to IM. units fill tube heater is faulty. unit needs FC door and a 2tech to correct issue. advised cx door ships to them and takes 8-10 weeks. once in cx will call to set up a return visit.; ordrng 1 LW11026425 (FC door)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Manassas, VA 20112
Daniel J.
Job Details: 07/27/2023
cook top replaced left font burner head due to not lighting adjusted right front informed customer the left front and right front different from the four other burners tested all burners now lighting
We serviced a
MAYTAG RANGE
Model MGR6600FZ6
Near Linthicum Heights, MD 21090
Robert L.
Job Details: 07/27/2023
"installed vent trim per previous, tested all ops ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Warrenton, VA 20187
Daniel J.
Job Details: 07/27/2023
installed evap cover and contorl kit after steaming out fridge evap informed customer will need time to rech set temp after being unplugged and steamed out freezer coolinig back down and than fridge section
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Prince Frederick, MD 20678
Shane B.
Job Details: 07/27/2023
"cx complaint is a grinding noise during spin. i checked for codes and found F9E2 failed to drain all water, F2E1 stuck key. cleared codes, ran service cycle. unit completed cycle with no issues. basket spins smoothly by hand. i pushed the basket down and found the suspension is soft. i inspected under unit and found the rotor has been hitting the ridges on the drain pan causing the noise. everything else on drive motor looks fine. unit will need suspension kit. quoted cx for repair. cx paid for all but labor. will pay 110 on return.; ordrng 1 W11130356 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Warrenton, VA 20187
Daniel J.
Job Details: 07/27/2023
installed freezer door switch all freezer and fridge lights now all working heated freezer door seal customer had moisture building up on top middle of gasket no signs for leaks from above
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Rapidan, VA 22733
Danny R.
Job Details: 07/27/2023
unit has a bad compressor its seized up unti is at room temp 70; ordrng 1 W11574734 (compressor) and 1 W11506635 (comlink) and 1 loomlook (look look seal system 2 caLL COUNT)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Pasadena, MD 21122
Dustin F.
Job Details: 07/27/2023
"Replaced Gearcase,splutch,hub,hubscrew, and shifter. Calibrated and ran test cycle. unit passed cycle and operates as intended. Even loaded unit with full load of towels and started normal cycle, confirmed unit spins,shifts,fills, and drains while under load."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/27/2023
"replaced valve, tested, no signs of any leaks, unit working as designed. secured old valve in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hampton, VA 23661
Justin W.
Job Details: 07/27/2023
cx complaint of leak. checked unit to find temps at 37 fc and 49.1 fc. compressor amd draw was .4 ordering sealed system parts to complete repair.; ordrng 1 look (look) and 1 W11580057 (compressor) and 1 W11546692 (evap) and 1 W11109499 (drier) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL WASHER
Model Wtw5010lw0
Near Virginia Beach, VA 23462
Branden R.
Job Details: 07/27/2023
"cx complaint i don't know. just won't fill with water won't fill with water. just now makes a clicking . . . checked unit and found no errors , found actuator not properly allowing unit to sense and start cycle .replaced with VS actuator and tested unit is now running as designed . ordering new actuator for VSBX VS; ordrng 1 w11481722 (actuator bx VS), used 1 w11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Newport News, VA 23605
Justin W.
Job Details: 07/27/2023
arrived to find cx had something come up and was unable to go through with appointment. cx stated if he wanted service he would call back in.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ashburn, VA 20148
Richard B.
Job Details: 07/27/2023
"CX complant, Dishes not drying , Inspected unit and founsd FAE2 error code for vent wax motor. In teste wash unit i heating but not venting hot air. Ordering control , bezel deflector and vent wax motor. Not in stock , Further work needed. RB; ordrng 1 W11506011 (control) and 1 W11545290 (bezel) and 1 W11649995 (vent motor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Norfolk, VA 23502
Branden R.
Job Details: 07/27/2023
cx complaint not spinning or wet clothes at the end of the cycle checked unit and found no error codes . while testing didnt see any oil coming from gearcase but gearcase has heavy viberation in it while trying to spin checked over suspension rods and everything seemed good ordering rods just incase also gearcase for repair to unit . cx agreed look look look .; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W11130362 (Suspension Rod kit)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17109
Cody H.
Job Details: 07/27/2023
"Was able to access unit and replace parts per previous visit. Tested unit, and unit now works as designed. No further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, VA 22314
Lloyd B.
Job Details: 07/27/2023
"Cx complained the unit does not make ice. Inspected the unit and found that in step 36, the fan motor is slow is pulsating. Step 56, there was an E5 error. Step 59 for the ice maker motor passed and in step 45, the ice maker filled. Unit needs new fan motor and ice maker; ordrng 1 W10846539 (ice maker fan motor) and 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Springfield, VA 22153
Christian C.
Job Details: 07/27/2023
"Cx complaint unit makes a spark or arc whenever using unit. Usually only happens first time they use the unit of the day and only when starting up unit. MW over oven. 2 tech. Ordering mag, cap, diode.; ordrng 1 W10850446 (capacitor) and 1 W11256462 (diode) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Virginia Beach, VA 23452
Carl A.
Job Details: 07/27/2023
"cx complaint of unit not dispencing water also not cooling took temp readings of 37 in fc, and found ice ball on evap in right hand coner thawed it out needs to be rechecked on return visit with temps, possible seal sytem job, also found ui board sperating,and water vavle not closing ordering parts needed for repairs; ordrng 1 W11346622 (Refrigerator Water Reservior) and 1 W11043013 (Refrigerator Water Inlet Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Burke, VA 22015
Christian C.
Job Details: 07/27/2023
"Cx complaint unit is not working. Inspected unit had F8E6 when I arrived. Stored errors are F7E3 basket engaged during wash, and F8E6 water hazard. Ran through diagnostic cycle. When unit should agitate only heard a tapping noise. Gave F7E3 error again. Tested motor both CW and CCW windings read 4.6ohms. Ordering motor, capacitor, and splutch.; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W10721967 (splutch)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hampton, VA 23669
Carl A.
Job Details: 07/27/2023
"cx complaint of unit putting hot water in when running a cold water cycle checked unit tofind the following error codes F7E9,F0E3,F2E1, test ran unit to find no problmes at this time other then water vales had failed replaced water vavles tested and calibrated unit works as designed SR#7736954049"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Chambersburg, PA 17202
Andrew S.
Job Details: 07/27/2023
Cx complaint is that the door gaskets are torn. Upon arrival I found that the magnetic strip is exposed on both gaskets. I was able to replace both gaskets. I then reshaped the gasket to ensure it is sealing properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Providence Forge, VA 23140
Orbie
Job Details: 07/27/2023
upon arrival unit pulled out already. replaced switch. advised not to plug unit in since electrician coming to repair plug at wall. advised cx to also replace plug going to unit as its corroded and cracked up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Saint Thomas, PA 17252
Andrew S.
Job Details: 07/27/2023
Per previous diag I was able to access and replace the heater/harness and the ice door. I was unable to power the unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Chris B.
Job Details: 07/27/2023
cx comp unit will drip ice and water out of dipencer called tech line sr#7733828050 spoke leon he stated to advise cx to pick ice out of chute with butter knife cx will not sighn ticket due to being very upset leon stated unit is working as desighned
We serviced a
MAYTAG DRYER
Model MET3800XW0
Near Washington, DC 20007
Samuel R.
Job Details: 07/27/2023
"cx comlaint unit is making sound.found rollers and pulley to be bad.could not make repair as cx is moving and has stuff around unit to make hard to make repair,cx will like to replace parts and unit will be cleared nect visit.cx pif WPW10314173 100 tribles; ordrng 1 WPW10314173 (roller)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Charles City, VA 23030
Orbie
Job Details: 07/27/2023
"cx complaint unit not functioning. checked unit found F7E5, F7E1, F0E2. lifted unit to find loose cam causing cam to wear a hole in shield. replaced cam from preID and belt from VS. tested unit. completed cycle but making noise from gearcase. ordering all parts needed for repair; ordrng 1 W11239857 (belt OA/VS) and 1 WPW10006384 (drive belt) and 1 W11497303 (motor) and 1 W11454741 (gearcase) and 1 285565 (agitator assy,comp)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Aldie, VA 20105
Richard B.
Job Details: 07/27/2023
"CX complant. Upper rack falling. Inspected unit and found unit needs updated metal adjuster jkit due to wheel failing on old kit, . Installed kit and tested unit Upper rack adjusteing as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Providence Forge, VA 23140
Orbie
Job Details: 07/27/2023
"replace panel after finding scratch on panel that was on unit, nut and screw. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Chantilly, VA 20152
Richard B.
Job Details: 07/27/2023
"CX complant. Fridge leaked water and was off when they returned from a trip. Inspected unit and found fridge is working correctly , Tempss in FF air stream are 34 degrees. Under a bowl second shelf 42 and 3rd shelf 45 under pink container. Advised CX unit has control boards and should be in a surge protector. Ordering power supply and main control board. Not in stock. Further work needed. RB; ordrng 1 W10843055 (control) and 1 W10830278 (power supply) and 1 look (look)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Keedysville, MD 21756
Ken M.
Job Details: 07/27/2023
LED module replaced. Unit is working properly. Old part left with customer.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Washington, DC 20008
Brian F.
Job Details: 07/27/2023
"Cx states RC and FC LED's out, inspected and confirmed. Installed new LED's, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Baltimore, MD 21217
Shane M.
Job Details: 07/27/2023
cx complaint the fz door gasket pulls away from door every time you open. can confirmed. groove of where gasket is too large spaced. ordering door a nameplate.; ordrng 1 LW10636409 (door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20901
Roberto I.
Job Details: 07/27/2023
"CX complaint loud noise during cycle.Removed control panel and metal cover from cabinet. Tested unit, confirmed noise, burning smell and smoke from high voltage side. Unplugged unit immediately and advised cx not to use it until repaired. Ordering diode W11256462, capacitor WPW10574736, magnetron W11391712 and transformer W11391712. **2 TECH**; ordrng 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 WPW10574736 (capacitor) and 1 W11391712 (magnetron) and 1 2nd tech"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/27/2023
"Could not replicate cx complaint of unit banging and walking across, ran wet load of towels through drain and spin, unit spinning out properly. Based on cx description it sounds like she is having load balance issues. Advised her on loading procedures and instructed her to video/photograph load and what it's doing and call back if issue reoccurs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ocean View, DE 19970
Frederick R.
Job Details: 07/27/2023
CX complaint is no ice. Inspected/tested and found arm an IM frozen but would attempt to harvest. Pulled cover off and found block of ice behind cover that was keeping IM from working. Tested harvest 5 times after clearing ice and working each time. Did fill test and that was good also. Unit is now repaired and working properly. Collected $120 for SC by CK#152. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/27/2023
"cx complaint unit displaying f1e0. checked unit, come to find live infestation"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Frederick, MD 21704
Ken M.
Job Details: 07/27/2023
"Customer complaint is that the unit is freezing items on the fresh food side and there is frost on the freezer compartment. Damper tested and is working properly. Fresh food compartment is overloaded, reducing air circulation which is keeping the damper open longer and freezing the food. Gave customer recommendations to improve air circulation in the compartment. Found a small gap in the freezer gasket. Applied heat the gasket to close the gap. Door is now sealing properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW01
Near Dover, DE 19901
Taylor F.
Job Details: 07/27/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the control to have dashes accross the temps. Tried adjustig temps and could not change anything. Went into programming mode and verifed correct program. Unit began to work after exiting program mode but might glitch and go back to dashes. Informed cx not to trust unit and use other units in the meantime. Ordering control, cannot rescheudle at this time.; ordrng 1 WPW10503278 (refer elect cont brd)"
We serviced a
WHIRLPOOL DRYER
Model GEW9260PL0
Near Vienna, VA 22182
Jason A.
Job Details: 07/27/2023
"CX complaint DRYER doesnt start. Clicks. Checked door switch, belt switch & thermal fuse. CX did not want to continue with repair > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near ,
Taylor F.
Job Details: 07/27/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit to have multiple air leaks between liner and cabinet. Unit had frost build up in FC and condensation in the RC. Called WPTL and unit is non repairable. Job is complete.
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0LZ1
Near Mechanicsville, VA 23111
Chris B.
Job Details: 07/27/2023
cx comp unit cooktop is cracked insp unit found thermal crack in cooktop directly above element due to heat unit will need cooktop and indicaTOR LIGHT; ordrng 1 W11112610 (cooktop) and 1 WP3196068 (cooktop light)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Laurel, MD 20723
Israel R.
Job Details: 07/27/2023
Got to the unit and the customer called us to clean the vent but we dont do that kind of service. I explained to the customer that all we work on is on the unit. Adviced the customer to call a vent cleaner company. Moved on.
We serviced a
MAYTAG FREEZER
Model MRT311FFFZ02
Near Silver Spring, MD 20902
Roberto I.
Job Details: 07/27/2023
Replaced Fc door and molded gasket. Unit good to go
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Hyattsville, MD 20785
Samuel R.
Job Details: 07/27/2023
"cx complaint isssue is still going on.inspected unit and found a gap in the freezer area cabinet where ice is building up.used silicone from vs and was able to close gap.fridge has some airflow.advised cx give sislcone 24hrs to dry and ,ake sure nothing hits it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Kensington, MD 20895
Roberto I.
Job Details: 07/27/2023
Replaced door and molded gasklet with heat. Unit good to go
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Orbie
Job Details: 07/27/2023
"cx complaint unit unit won't unlock. checked unit found F9E1. lifted unit to find broken wire at drain pump. temporarily wired drain pump to get unit back functional until return. called office as unit was technically out of warranty w/ goods date, was advised to have cx call whirlpool for auth. called tradecare on behalf of cx. one time good faith auth: M17YXQ0APL1. advised cx when we get part we will call her.; ordrng 1 W11590868 (harness) and 1 look (look) and 1 W11399437 (drain pump)"
We serviced a
JENNAIR OVEN
Model JGRP436WP01
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/27/2023
"cx complaint door not staying close , light stays on, found door hinge bend way past 90, replaced both door hinges from pre-id, tested all ops ok, collected $415.amex, cx paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Abbottstown, PA 17301
Drew B.
Job Details: 07/27/2023
replaced sump and tested now checks good.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Frederick, MD 21701
Ken M.
Job Details: 07/27/2023
"Customer complaint is that the oven stopped working. Unit is powered on, but not wanting to accept commands. Cycled breaker to the unit and the unit powered back on. Console is now accepting commands. Bake and broil elements are working properly. Recommended customer run self clean cycle to clean off any residual material from the incident. Unit is otherwise working properly.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WEDC15EW1
Near Gettysburg, PA 17325
Drew B.
Job Details: 07/27/2023
cx complaiont that unitu is running and heatiung but noise is making from wheel housing i found the unit to have a plastic clip hitting the wheel. removed and cleaned and now checks good collected 120.00 via check and now operates good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Fairfax, VA 22031
Lloyd B.
Job Details: 07/27/2023
"Cx complained the unit leaked. Inspected the unit and found that when running, there is a leak from the outside. Pulled the unit out and there is a crack at the top of the tub on the seam. Unit needs new tub. Cx declined for now, waiting to hear back from WP; ordrng 1 W11409866 (tub assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Biglerville, PA 17307
Drew B.
Job Details: 07/27/2023
"CX complaint that unit is not starting the lights coming on but no water is flowing through,, i foudn no codes, was able to get into the diag and ran manual spin etc test and then was able to recalibrate run an auto test and the started a cycle and started cycle appears to be functional at apt of recaliobrating the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23462
Branden R.
Job Details: 07/27/2023
"cx complaint unit not dispensing ice - side by side refrigerator - is making ice checked unit and found all major componets checked out good found ice bin fryed also twisted on the back where yoke meets bin to properly dispece ice . unit will need a new bin for repair . also found small air leak coming from separator assembly not holding any water back . ordering all parts for repair .; ordrng 1 WPW10558424 (bin) and 1 W11355294 (Assembly, Separator)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Aspers, PA 17304
Drew B.
Job Details: 07/27/2023
cx complaint that unit is intermitting not locking and also wil; start cycle and then stop and say done. i reset unit checked codes nd tightened the cam pulley nut the unit will need these parts for return .. being intermitting isues that ive seen withg thsis model.; ordrng 1 W11394572 (latch) and 1 W11633362 (acu)
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Wilmington, DE 19805
Taylor F.
Job Details: 07/27/2023
Cx complaint is unit not washing properly. Replaced all parts from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Gettysburg, PA 17325
Drew B.
Job Details: 07/27/2023
helped BM with repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near New Cumberland, PA 17070
Fred G.
Job Details: 07/27/2023
cx complaint unit is not drying dishes. inspected unit and entered diag and found 0 error codes. ran auto test with amp clamp on heater circuit. I found units heater pulled 8amps then settled at around 5amps. I found heater was sizzling when water hits it. I found cx is not using rinseaid. advised cx to use rinseaid. unit checks good.
We serviced a
WHIRLPOOL DRYER
Model MGD6500MBK1
Near Union Bridge, MD 21791
Brian R.
Job Details: 07/27/2023
came out and replaced parts ordered and started unit with everything off but plugged door switch in. unit ran but igniter never started to glow or get hot so gas wont be activated. gas is on to unit as i cracked on off valve while line was off. will need to order parts. as soon as parts are in office will schedule.; ordrng 1 279311 (Igniter) and 1 W11591404 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Leesburg, VA 20175
Ricky E.
Job Details: 07/27/2023
"replaced icebox fan assy and left side bracket assy, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Bowie, MD 20715
Shawn D.
Job Details: 07/27/2023
arrived to cx saying he tried cancling unti is working. checked unit bin is full temp in freezer is 5 and fridge is 37. no need for service last repair must have fixed issue.
We serviced a
MAYTAG COOKTOP
Model Mgc7536ws00
Near Upper Marlboro, MD 20774
Leon
Job Details: 07/27/2023
cx complaint was unit always clicked confirmed issue seen that the harness when the unit was turned off was still reading on with 0.5 ohmes part was NLA cx said he would see if he could find it or just buy a new unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Millersville, MD 21108
Shawn D.
Job Details: 07/27/2023
"cx complaint unit is noisey temps arnt holding gurgling noise. inspected unit and found freezer at 30 evap making alot of gurgling. pulled unit out and checked compressor for uv dye and found condenser line leaking. fixed leak and changed drier then vacumed unit down and filled with freon and unit sounds alot better but still hear gurgling some. took freezer apart and added some insulation to evap lines and sounds better now. told cx to give unit 24 hours to cool down. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S) and 2 w11553819 (insulation SD V/S)s, used 1 w10143759 (uv drier SD V/S), and 2 w11553819 (insulation SD V/S) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM02
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/27/2023
"cx complaint light out in FC, RC intermitten, and leaking from freezer base, found evap drain tube clogged, cleared tube, water drains, replaced FC LED from pre-id all lights returned, tested all ops ok, collected $317.24 visa cx paid in full"
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Herndon, VA 20171
Demonte S.
Job Details: 07/27/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is freezing everything in the Refrigerator. I then checked the Damper Control. Damper is Opening / Closing. I then checked the Thermistor. ( Thermistor has been spliced and a new one has been installed. Please see Sd Pictures if any questions.) Checked the Thermistor. I'm getting 3.95 K Ohms. Unit thinks it's a lot warmer then what it needs to be. Unit will need the correct harness and holder. Cx paid for parts in full by card. ( I advised to the cx that the parts are on back order. Any questions please check Sd Pictures.) ; ordrng 1 WPW10422363 (HARNS-WIRE) and 1 WPW10464769 (HOUSING)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 07/27/2023
"CX complaint is FC door pops open and frost in FC. Inspected and found bot FC and RC doors are off and not sealing properly. Addes 3 washers per door to raise them so that they seat against unit cabinet. CX tested after repair and she is happy and satisfied with it. Job is complete; ordrng 6 WP487576 (washer FRVS)s, used 6 WP487576 (WASHER FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Herndon, VA 20171
Demonte S.
Job Details: 07/27/2023
Inspected the unit. Found that the cx is saying after the last repair the unit has made noise and the refrigerator seems to be cooling properly. Checked the Refrigerator Section for Temperatures. I'm getting 38.1 Degrees. I then checked the Freezer Section for Temperatures. I'm getting -1.5 Degrees. Unit is making Ice. No noises coming from the unit after last repair. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Westminster, MD 21158
Brian R.
Job Details: 07/27/2023
cx complaint is lid wont lock so cycle wont finish. found code F5E2 Lid Lock Failure F7E0 Loss Of Power F2E1UI Stuck Button cleared codes and tested unit. tested lid lock and it kept clicking but it was locked then flashes F5E2 will order new lid lock as well as bring control as well. office will schedule.; ordrng 1 W10861642 (Lid Lock) and 1 W11400681 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Fredericksburg, VA 22401
Robert W.
Job Details: 07/27/2023
CX Complaint is the unit isnt cooling. Inspected unit and found the unit is on compressor is running but not frost pattern at all. CX stated whirpoool was covering everything nothing in ticket advise cx to contact whirlpool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs325sdhz08
Near Westminster, MD 21158
Brian R.
Job Details: 07/27/2023
cx complaint is with temps at times but not always and unit doesnt seem right. took temp readings first of 5 in freezer 39 in fridge pulled back cover and evap clear and everything plugged in and tight. control set to norm in both sections. cx said she did unplug unit a bit and turn back on. unit checks. she will pay 120 service for today
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22033
Demonte S.
Job Details: 07/27/2023
Inspected the unit. Found that the cx is saying that the Refrigerator has Condensation on the middle mullion / Outer Cabinet. Checked the Refrigerator & Freezer Doors. They are completely Sealed. Called Whirlpool Techline Ref # 7736954050. Per Whirlpool Techline. Disconnected the Condenser Fan Motor. Checked house hold temperatures um getting 73.5 Degrees. Checked the Temperatures at the mullion. I'm getting 47.5 Degrees at the Top of the Mullion / Cabinet. Middle of the cabinet is reading 88.9 - 117.3 Degrees. Bottom is reading from 103.5 to 110.3 Degrees. Record all information by pictures. Sent all pictures to whirlpool Techline. Per whirlpool the Condenser pipe has pulled away in the middle to keep the unit from sweating and condensation is appearing. Unit is under review. Unit is non repairable at this time. ( Any questions please check Sd Pictures.) ( Cx will need a plumber for the Cooper Water Line. Cx states he knows it has to be changed. I advised that the cx keeps the Water Turned Off because the Cooper Water Line is leaking Water. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 07/27/2023
"Cx complaint unit is leaking. I found supply line to unit was leaking. I was able to use a 1/4 to 1/4 water connector from van stock and get line working as designed, unit checks good.; ordrng 1 WP2198677 (CONNECTOR (FG VS)) and 1 looklook, used 1 WP2198677 (CONNECTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt318fzdb09
Near Stafford, VA 22556
Tanner B.
Job Details: 07/27/2023
Cleared the drain and cleared ice in fc.. Tested unit .. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near McLean, VA 22102
Jason A.
Job Details: 07/27/2023
CX complaint FRIDGE not making ice. Replaced dual valve & test 45 = 1/4cup. Test 45 8X = almost 2cups. Test water dispense * icemaker fill. NO LEAKS. Measured FC items almost 20F & ice cream is soft. Connect gauges & hi side reading 52 psi = too low & only 0.8A indicating low refrigerant. LOOK - 3CountSealSyst+nitrogen leak test > JJ; ordrng 1 LOOK (LOOK - 3CountSealSyst+nitrogen leak test) and 4 W10913906 (couplers)s and 1 W11598434 (Evap) and 1 W11574734 (Compressor kit) and 1 W11504431 (Compressor coupler) and 1 W11504415 (Compressor coupler) and 1 W11506621 (Compressor coupler) and 1 W11506620 (Evap coupler) and 1 W11504450 (Evap coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Marshall, VA 20115
Daniel J.
Job Details: 07/27/2023
found when ice bin was reinstalled prong on tray slide under solenoid so when switched from cubed to crushed no change removed reinstalled tested now dispesnses both cubed and crushed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Great Falls, VA 22066
Jason A.
Job Details: 07/27/2023
CX complaint FRIDGE not cooling. Found unit pulled out on wood floors & rear open. Plug unit in to killawatt & ran test 5 100% & test 4 to test fans. Read thermistors thru control. Unit pulls less than 50W & compressor outlet barley warm. 3CountSeal Stys > JJ; ordrng 1 WPW10643261 (RC evap) and 1 W10779331 (Compressor kit incl UV drier) and 1 W10913906 (coupler) and 1 3CountSealStys (3CountSeal Stys)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Manassas, VA 20112
Demonte S.
Job Details: 07/27/2023
Installed Belt & Pulley. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Sterling, VA 20164
Jason A.
Job Details: 07/27/2023
CX complaint FRIDGE doesnt dispense water / no ice. Found dual valve connectors loose. Reseat connectors & test water dispense. Cycled icemaker test 56 E0 / 57 harvest complete & test 45 water fills in icemaker > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Baltimore, MD 21224
Shane M.
Job Details: 07/27/2023
cx complaint the unit isnt drying dishes proper. keeps found water droppets everywhere. found cx using rinse aid. hot water to unit. found no error codes stored. found heater activated in test cycle at phase 6. but ordering control board.; ordrng 1 W11506011 (control board)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Vienna, VA 22180
Demonte S.
Job Details: 07/27/2023
"Installed the Door Panel, Screws, Studs & Handel. Unit is working as Designed."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/27/2023
"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Fairfax, VA 22030
Demonte S.
Job Details: 07/27/2023
Installed the Ice Maker. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72DHL04
Near Baltimore, MD 21224
Shane M.
Job Details: 07/27/2023
cx complaint the unit was making a loud noise. cx showed a videoo clip but i couldnt duplicate sound complant. unit working properly w correct temps.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 07/27/2023
"Cx complains about an error f0e7 cx need to ran the clean cycle, also she need to upgrade the software in the app, washer machine cks and works fine cX DOES NOT HAVE A SMART PHONE.. .CX WANT A NEW UNIT.."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/27/2023
"Confirmed cx complaint unit not advancing cycles. Found inline power to actuator unplugged. Reseated line, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ricky E.
Job Details: 07/27/2023
"customer stated that the unit was leaking from the ff ceiling.. verified issue fnd weld seam on the dual valve gave out.. replaced part, unit xks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Dallastown, PA 17313
Bernard M.
Job Details: 07/27/2023
"CX complaint the door won't stay closed. Inspectetd and found the hinges loose internally and the door won't secure when closed. The door comes open enough to have the door switch open. Ordering hinges, once apoproved contact cx to reschedule; ordrng 2 W11551301 (hinge)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Red Lion, PA 17356
Bernard M.
Job Details: 07/27/2023
"Cx complaint unit isn't cooling. Inspected and found temps at 15 in FC and 45 in RC. Removed evap cover and found frosted over. Checked and found thermistor OL. Defrosted, and replaced thermistor, restored power and fan came on with evap beginning to develop frost pattern. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 07/27/2023
"SR// 7736962662. Installed Rc thermistor and Fc Thermistor was the wrong part ordering the correct thermistor but i notice the door is warping and the gasket is not closing correctly and the adapters may be bent and slider. CAlled techline and they adviced to replace the braket and sliders but i removed the door and the door is not square either. Ordering FC door, brakets and sliders. Adviced customer the door may take 5 to 8 weeks to get. She will be calling if it comes to her house. ORdering parts.; ordrng 1 W10316760 (thermistor) and 1 W10821257 (dor-fip ss) and 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket) and 2 WP13055901 (slide)s"