We serviced a
KITCHENAID REFRIGERATOR
Model krmf706ess01
Near Eldersburg, Maryland 21784
Brian R.
Job Details:
07/28/2023
cx complaint is with noisy fan again and ice comes and goes and makes it slow. took temp readings first of 0 in freezer 39 in fridge 22 through ice maker and no fan. test 66 E0 56 E0 36 could not turn fan on. 57 harvest checks 45 what fill checks.15 checks bin not full unit checks and goes throgh all tests. unit need new fan. did power off and shut down unit a bit as well.as soon as part is in office will schedule. 30 day callback as well as reorder on part. cx does not need to pay anything.; ordrng 1 W10846539 (Ice Maker Fan)
We serviced a
KITCHENAID COOKTOP
Model KCED606GSS01
Near Upper Marlboro, Maryland 20772
Shawn D.
Job Details:
07/28/2023
arrived to install part to find cooktop had cracked when using it. cx said she was cooking on it one second it was good then had a pop and crack started. ordering cooktop and 6 bezels for return and marking switch use on return; ordrng 1 W11051487 (top stainless) and 6 W10853046 (bezel knobs)s
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Aldie, Virginia 20105
Richard B.
Job Details:
07/28/2023
CX complant. Gasket falling apart. Inspected unit and found gasket is defective and falling apart. Replaced gasket . Heated to remove wrinkles. . Advised CX to leave door closed for two hours. So gasket gan set. Job completed. RB
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Virginia Beach, Virginia 23452
Zachery R.
Job Details:
07/28/2023
"cx complaint unit displaying loc and cannot start cycle. checked unit, showed cx control loc button, control is no longer locked, checked for faults, unit dispalying f5e3, f9e1, f5e2. cleared faults, ran test 12, door is locking and unlocking as designed. no faults after test cycle, collected $120 advised cx ticket is open for 30 days. check in bag"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Rockville, Maryland 20850
Julian H.
Job Details:
07/28/2023
replaced seal molded with heat gun & working
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near La Plata, Maryland 20646
Shane B.
Job Details:
07/28/2023
cx complaint is the unit running but not heating. confirmed complaint. i inspected back of unit and found a wire backing out of the plastic connector on the fuse. the plastic part was on fully but the wire was not making contact. fixed connector and tested again. unit is now heating. workign as desinged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, Virginia 20147
Jason A.
Job Details:
07/28/2023
CX complaint FRIDGE not dispensing ice. Ice in bin is full. Test paddle works & switch cube to crushed. Found coupler teeth split & sections took out chute parts. Test ice door seals > JJ; ordrng 1 W11347840 (Ice bin) and 1 WP2220458 (Coupler) and 1 W11573761 (Chute assym)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Aldie, Virginia 20105
Richard B.
Job Details:
07/28/2023
"CX complant. Gasket falling apart. Inspected unit and found door gasket defective, Cracked and seperating. Ordering new gasket. In stock , Further work needed. Sceduled. RB; ordrng 1 W10830046 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waynesboro, Pennsylvania 17268
Andrew S.
Job Details:
07/28/2023
Per previous diag I was able to replace the tub ring. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, Pennsylvania 17402
Sal R.
Job Details:
07/28/2023
CX complai t was that the unit wouldeat but the drum would not tumble. I found that the belt tore. I was able to access and replace the belt with out issues. Unit test good.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Airville, Pennsylvania 17302
Bernard M.
Job Details:
07/28/2023
"Replaced panel and fan, set preehat for 350 and unit reached temp without flashing any error codes. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Virginia Beach, Virginia 23452
Zachery R.
Job Details:
07/28/2023
"cx complaint no heat, checked unit, unit displaying f7e1. ran auto test cycle, heater still not responding. come to find heater reading open, quoted cx, office stated steven evans handles maintenance department. tried calling steven, no answer. called office back. was advised they will be reaching out to steven at 1:24 pm waited 10 mins for a response, no luck, called cx back, cx stated they are in warranty. called office, office could not get an answer. was advised cx will be billed."
We serviced a
MAGIC CHEF MICROWAVE
Model MC01655
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
07/28/2023
Cx complaint unit not working. Found unit is a magic chef which we do not service. Closing ticket cx will need to contact their warranty people
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBW00
Near New Cumberland, Pennsylvania 17070
Fred G.
Job Details:
07/28/2023
cx complaint units door gasket are torn. inspected unit and found both RC door gasket are torn. qouted cx for both gaskets and cx accepted. replaced right RC gasket and ordering left RC gasket. once in please call cx and schedule a return visit. cx paid in full; ordrng 1 W10830189 (RC door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Goldsboro, Pennsylvania 17319
Fred G.
Job Details:
07/28/2023
cx complaint top rack is falling. inspected unit and found rack adjusters have failed. was able to access unit and replace the upper rack adjuster kit. I also found found when the upper rack adjuster failed it made the left side rack stopper fail. unit will need the rack stopper to correct issue. part can be installed by cx. please ship to cx house. tested unit and found unit now checks good.; ordrng 1 WPW10508950 (rack stopper) and 1 looklook
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV2
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
07/28/2023
CX complaint about unit making a loud noise when on air fry inspected tested on test mode no errors tested on component activation no noises for either fan then tested on a convection cycle when fan came on made a loud whirling sound need part; ordrng 1 W11441001 (convection asm)
We serviced a
WHIRLPOOL WASHER
Model WDF520PADM9
Near Norfolk, Virginia 23502
Zachery R.
Job Details:
07/28/2023
"cx complaint unit not washing dishes. checked unit, unit displaying f6e1. come to find defective motor. motor receiving 122vac, measuring out of range, ordering sump&pump to complete repair.; ordrng 1 W11025157 (sump&pump)"
We serviced a
AMANA RANGE
Model AGR6303MMB0
Near Finksburg, Maryland 21048
Brian R.
Job Details:
07/28/2023
cx complaint is with unit and baking and power and tripping the GFI and half the kitchen goes out. seems like units not on its own circuit. went over and he said last unit was fine like this and this unit worked good for a bit then issues. all burners check. pre heated to 350 first. @350 i tested 420 control said 368 and i had high 420 and dropped to 315 before heating up. heated to 425 had 467 and 379. let unit bake a bit and no power issues. ran with microwave on as well as toaster. only issue i found is temp high low range and willl order parts for that. as soon as parts are in office will schedue.; ordrng 1 W11620526 (Control) and 1 WPW10181986 (Temperature Sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Sykesville, Maryland 21784
Ricardo S.
Job Details:
07/28/2023
cx replaced the whole unit
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306EPA00
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
07/28/2023
"CX complaint moisture on Rc evap cover.Confirmed the complaint once again. Fans working ok and found no issues with door gaskets. Called tech line, spoke to Steve (sr # 7736971112). He thinks the moisture comes from the enviroment and is not a refrigerator problem. Cx upset, wanted me to solve the issue. I offered the door gasket replacement, but I explained that we cannot guarantee that this fixes the issue 100%. Quoted the repair $408. 78, with $220 labor for Rc door gasket W10803136 replacement. **2 COUNTS** for time consuming part replacement. Cx declined; ordrng 1 W10803136 (Rc door gasket) and 1 2 counts"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Westminster, Maryland 21157
Brian R.
Job Details:
07/28/2023
cx complaint is with a burning smell when using unit. tested and checked unit and unit heats and runs well. had to heat a cup of water longer then 2 min for smell to come. units O-O-W and she know. pulled unit to find wire melting at plug on thermastat and starting to burn and when checking it broke. called safety to report and spoke to Kristina and SR# 7736968644 and Auth# W17ZT60WPL1 will order parts needed and office will schedule and evertything is covered and taken care of.; ordrng 1 W11316032 (Harness) and 1 W11568584 (Thermostat)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Reston, Virginia 20190
Christian C.
Job Details:
07/28/2023
Cx complaint front burners are not igniting. Inspected found igniters cracked. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Felton, Pennsylvania 17322
Bernard M.
Job Details:
07/28/2023
"Cx complaint unit makes noise. Ran normal cycle and found the rollers makings high pitched sqeaking noise. After riunning for 10min, unit made loud grinding noise coming from the motor. Ordering wheel and motor, once parts are in contact cx to reschedule.; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL05
Near Stone Ridge, Virginia 20105
Richard B.
Job Details:
07/28/2023
"CX complamt. Water dispenses after ubnit shuts off. Inspected unit and confermed issue. Water dispenses after paddel is released , Tried lubricating switch and paddel and release got better bur still hangs open on occassion. Ordering switch and cover. Unit will also need a door gasket as original gasket is defective and failing. Not in stock. Further work needed. RB; ordrng 1 W10830046 (gasket) and 1 WP12575502 (limit switch) and 1 W11243624 (cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS3
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
07/28/2023
CX complaint about a leak from the back found a 5/16 water line going to water reservoir split on above quick connect that I installed last time went to reservoir & move extra water line out to have a better grip from quick connect water tank is NLA let CX know if water line keeps breaking there is nothing else we can do she understands working now no leaks
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Laurel, Maryland 20707
Brian F.
Job Details:
07/28/2023
"Cx states water dripping from top of fridge, inspected and confirmed, water slowly dripping from led next to filter. Lots of condensation forming around where line for water dispenser routes into liner. Ran water dispenser while watching area around filter and valves, no leaks while dispensing. Used perma gum to seal gaps around water line. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV01
Near York, Pennsylvania 17403
Fred G.
Job Details:
07/28/2023
i found evap was not the correct part. part in van was a evap cover. called parts warehouse to inform them. ordering other related parts need to repair unit.; ordrng 1 W11099748 (RC evap) and 1 W11109499 (filter/dryer) and 3 w11506635 (process stub)s and 1 876765 (tubing kit)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Shiremanstown, Pennsylvania 17011
Fred G.
Job Details:
07/28/2023
i was able to access unit and replace the control as per previous tech. ran auto test and fonud unit finished without issue. started a normal cycle and found unit was working as design. unit checks good.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Westminster, Maryland 21158
Brian R.
Job Details:
07/28/2023
cx complaint is unit works and runs great but shakes all over the place on spin cycle. tested and checked unit. no codes in unit. ran auto test. unit runs and fills and drains well. when going into spin empty and a rock and shake side to side. replaced suspention and ran a drain and spin to test. unit seemed a bit more stable. advised cx to try a few loads and see how that does. she said load size didnt matter it did it with everything. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Stafford, Virginia 22556
Robert W.
Job Details:
07/28/2023
CX Complaint is the unit isnt drying dishes. Inspected unit and found loose connection on heater must have come loose during install. Reseatted and tested unti is working properly.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Mount Airy, Maryland 21771
Ricardo S.
Job Details:
07/28/2023
Wrong part.. order burner head; ordrng 1 W11084064 (burnr-head)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, Maryland 20603
Shane B.
Job Details:
07/28/2023
"cx complaint is the unit making ice. cx said ice melted in bin and refroze a few times and now it is not working at all. when i arrived unit was set to 35/0. prob shows 34/1. found E3 error code. ran IM havest cycle. i ran the fill test, IM filled properly. i removed IM and found no loose connections or damage. i called techline to docuemnt. they confirmed unit needs a new IM. SR#7736970629. quoted cx for repair they paid for everythign but labor. will pay 110 on return. scheudle when part is available.; ordrng 1 W11577195 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Silver Spring, Maryland 20904
Brian F.
Job Details:
07/28/2023
"Installed ice bin, bail arm, and RC door gasket. Saw frost accumulating in FC, large gap in FC gasket, thought I was replacing that gasket, had to cut gasket to remove without separating liner from door, realized it was the wrong gasket. Office was closed, called MM, was told to reinstall gasket as well as possible, order FC gasket.; ordrng 1 W10136735 (door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Culpeper, Virginia 22701
Danny R.
Job Details:
07/28/2023
icemaker was jammed agin replced icmaker ran good checks ok
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Madison, Virginia 22727
Danny R.
Job Details:
07/28/2023
unit will need to be replaced non fixable sr 7736970188 was told to call trafde partner team called was on hold long time they are closed send back monday; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Harrisonburg, Virginia 22802
Danny R.
Job Details:
07/28/2023
high side is bad making lots of noiose not heattimng; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FW4
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
07/28/2023
Cx complaint unit not heating properly. Was able to able to access unit and using thermocoupler verified temps and adjusted accordingly. Unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Yorktown, Virginia 23693
Orbie
Job Details:
07/28/2023
"cx complaint unit has moisture ontop of freezer gasket. verified complaint. put unit on mat and pulled unit out, unplugged condenser fan and verified horizontal mullion turning on. called techline, spoke with Sterling. advised to order gasket. and to install two foam gaskets across ridge on freezer door liner itself just under gasket. advised to take pics of door after repair.; ordrng 2 W11159728 (gasket)s"
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL1
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
07/28/2023
"CX complaint odor fro dishwasher.Ran diag, no errors. Ran a test cycle, the unit washed and drained ok. The heater turned on during cycle, dragging 7.5A. Drain loop ok. I was unable to replicate any issue with the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Lancaster, Pennsylvania 17603
Sal R.
Job Details:
07/28/2023
CX complaint is that the unit FC door opens when the RC door is closed leaving a air gap / open door. I inspected the Evap coil and found good frost pattern and took a Amp draw on compressor and found 0.17-.46 amps. UNit is opperating as designed; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bowie, Maryland 20721
Leon
Job Details:
07/28/2023
replaced all the parts in the unit that was order tested everything and removed ice on fc evap everything working as it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Middletown, Pennsylvania 17057
Cody H.
Job Details:
07/28/2023
"CX complains unit is not cleaning dishes. CX is within manufacture warranty. Found unit to have f4e3-motor not running, f7e1-no heat errors. Found unit to not be pumping water through unit. Unit motor shows short in winding and control is sending incorrect voltages. Unit will need control and sump for repair. Ordering parts for repair, office to schedule return when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11087226 (control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martinsburg, West Virginia 25404
Ken M.
Job Details:
07/28/2023
"Conmtrol, encoder, and UI replaced and tested. Unit is working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Shrewsbury, Pennsylvania 17361
Bernard M.
Job Details:
07/28/2023
"Replaced all parts, oven preheats to desired temp and burner comes on and adjusts from low to high. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Conestoga, Pennsylvania 17516
Sal R.
Job Details:
07/28/2023
"CX complai t was that the he is loosing cooling in the FC / RC/FC. I found temps in the RC to be at 52 degrees. I was able to access the evap coil and found the fan motor to not be moving. I was able to test the motot and fou d the propper 120 volts to opperate, but no movement. I am ordering 1 evap fan motor (WPW2315539). Once the part is avalible, please have somoene form the office call toset a return date.; ordrng 1 WPW2315539 (evap fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Mechanicsburg, Pennsylvania 17050
Fred G.
Job Details:
07/28/2023
i opened box and found part was wrong color. ordering correct color and scheduled cx for 8/2/23; ordrng 1 W11423782 (dispenser black)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Harrisburg, Pennsylvania 17109
Cody H.
Job Details:
07/28/2023
Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HV0
Near Seaford, Virginia 23696
Orbie
Job Details:
07/28/2023
"cx complaint unit not heating. verified complaint. found thermal event at bake element wire, and found oipen broil element. replaced both elements, got unit running temporarily until we return. unit needs harness. ordering harness to complete repair.; ordrng 1 W11134592 (harns-wire) and 1 W10884842 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Millsboro, Delaware 19966
Michael E.
Job Details:
07/28/2023
Replaced spin basket as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Harrisburg, Pennsylvania 17110
Cody H.
Job Details:
07/28/2023
"cx complains unit is not cooling at all. Found unit to have both FC and RC room temp. Unit compressor is not currently running on arrival. Evap shows 0 frost pattern. Found unit condenser fan to not be running and unit compressor showing signs of a short. P1.1-p1.2=119vAC, p2.1-p2.5= 50vDC, p2.2-p2.6=9.8vDC, p2.3-p2.7=17vDC. called techline due to short as well as voltages being incorrect. Spoke to Leon SR# 7736967276 who advised to replace pantry ui. Ordering pantry ui, main control, inverter board, and power supply board. Office to schedule with cx when approved and all parts arrive.; ordrng 1 WPW10769076 (pantry ui) and 1 WPW10624574 (power supply board) and 1 WPW10675033 (main control) and 1 W11087200 (inverter board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Ken M.
Job Details:
07/28/2023
"Inner door arrived with the upper left corner bent over. Tried to realign the panel by hand, but could not get it as straight as the rest of the panel and it is part of the panel that is making contact with the door gasket. Reordering panel. Replaced tub seal. Will replace other parts when there is a good panel to install them on. Also noticed that the bottom door seal is warped, ordering seal.; ordrng 1 W11559689 (inner door) and 1 W11664713 (bottom door seal)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waynesboro, Virginia 22980
Eric F.
Job Details:
07/28/2023
"Confirmed cx complaint unit water system 'dirty'. Found screen on valve with dirt from previous line caked against it. Cleared screen, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lancaster, Pennsylvania 17603
Sal R.
Job Details:
07/28/2023
"CX complaint was that the unit was not heating and that the rack was loose. I found that the dispenser door is not opperating and that the tine clips are fragmented. I am orderign 2 tine clips (WPW10082853) and 1 dispenser housing (W10861000). I found that the heating element is opperation with out issues. Once the contract is apoorved, please have somoene ofrm the office call to set return date.; ordrng 2 WPW10082853 (tine piovt clip)s and 1 W10861000 (dispenser housing)"
We serviced a
ASKO - BRAND NS COFFEE-MAKER
Model 9U8JI0JN
Near Crofton, Maryland 21114
Bernard M.
Job Details:
07/28/2023
"1075 george st Hanover, Pa"
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near Harrisburg, Pennsylvania 17112
Cody H.
Job Details:
07/28/2023
"Was able to access unit and replace parts per previous visit. Unit LED display is still flickering. Called wp techline due to repeated repairs.Spoke to derrek SR# 7736969680 who said to replace the user interface again. Ordering user interface, office to schedule return when parts arrive.; ordrng 1 W11381424 (user interface)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Sterling, Virginia 20166
Justin S.
Job Details:
07/28/2023
the unit is leaking fromt he sensor. replaced the sensor and tested. the unit is now good; ordrng 1 W11410464 (sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Gordonsville, Virginia 22942
Kyle A.
Job Details:
07/28/2023
Replaced compressor and drier and pressure tested with nitro. Unit had no leaks. Charged unit with r600 and unit now cools as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Aylett, Virginia 23009
Thomas B.
Job Details:
07/28/2023
Cx complaint unit is not working properly making noise. inspected unit will not do this noise while I'm here ran to 450 degrees trying to duplicate still won't do it. Ran convection mode as well still nothing. Ran for almost an hour still unable to duplicate issues. Cx states when it does do it the noise is louder when door is opened but then goes back on it and says she just not sure. Cx has a recording but is filming the floor. however claims to have no idea where it comes from. Still not enough information to go off. Unable to duplicate.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newport News, Virginia 23603
Orbie
Job Details:
07/28/2023
replaced harness. tested unit. working as designed. secured drain hose.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, West Virginia 25413
Ken M.
Job Details:
07/28/2023
Door arrived with a dented in top corner. Reordering door.; ordrng 1 LW11037738 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Williamsburg, Virginia 23185
Orbie
Job Details:
07/28/2023
"cx complaint squealing. verified complaint. replaced motor, belt and cam. tested unit. appears to be working as designed. advised cx to monitor unit to verify unit has no squealing.; ordrng 1 W11239857 (belt OA/VS)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Waynesboro, Virginia 22980
Eric F.
Job Details:
07/28/2023
Confirmed cx complaint damage to cooktop. Found crush damage to unit top and side. Ordering cooktop and side panel.; ordrng 1 W11178791 (cooktop) and 1 WPW10162245 (panel-side)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Chesterfield, Virginia 23832
John P.
Job Details:
07/28/2023
Did not get to; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Aylett, Virginia 23009
Thomas B.
Job Details:
07/28/2023
Found lid lock will not lock removed and replaced tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Harrisburg, Pennsylvania 17112
Cody H.
Job Details:
07/28/2023
"CX complains unit will not drain. Found unit drain pump to be making noise but could not verify opperation due to unit being stacked and will need 2nd tech to diagnose. Will return with 2nd tech and drain pump on return. Called techline due to multiple issues with draining with this unit, spoke to Johnathan SR# 7736970744 who documented the conditons of the unit for further visits. If unit turns out to have clogged drain filter due to CX misuse, tradecare is to be called on following visit.; saved tckt"
We serviced a
MAYTAG WASHER
Model MED5630HC
Near Chesterfield, Virginia 23832
John P.
Job Details:
07/28/2023
Did not get to; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Williamsburg, Virginia 23185
Orbie
Job Details:
07/28/2023
cx complaint unit not chiming after being done. turned off wrinkle shield and tested. heard chime at end of cycle. cx unable to hear octave of chime. chime noise low but able to be heard from next room. advised cx to call whirlpool if she is unhappy with not hearing chime
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Crozet, Virginia 22932
Eric F.
Job Details:
07/28/2023
"Confirmed cx complaint unit not heating. Found bake element lost continuity. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Chesterfield, Virginia 23832
John P.
Job Details:
07/28/2023
Did not get to; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Midlothian, Virginia 23112
Chris B.
Job Details:
07/28/2023
cx comp unit will drop a hole tray of ice and not cubes insp unit conf cxc comp found im over flilling with water unit will need w11533213 to control water flow to im collected 120 sc cx satted will posibly be getting counter top IM
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Midlothian, Virginia 23112
Chris B.
Job Details:
07/28/2023
cxc comp unit will dry clothes insp unit found wire not seated on switch seated wire tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Norfolk, Virginia 23504
Zachery R.
Job Details:
07/28/2023
"replaced acu and harness, calibrated and tested, no faults, unit working as designed. secured acu in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Chesapeake, Virginia 23325
Zachery R.
Job Details:
07/28/2023
"cx complaint icemaker not dispensing. checked unit, icemaker is harvesting and filling, dispenser is good, verified good temps in both fc and rc. everything is checking out good. advised cx to monitor unit"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Dagsboro, Delaware 19939
Frederick R.
Job Details:
07/28/2023
CX complaint is dryer loud noise. Inspected/tested and found both sides of dryer caved in from forklift pads. The bettom of unit also looks to be bent. No telling where it happened. Drum barely moves. Spoke to Steve at WPTL (SR#7736971822). Referred to Teade Partners. Unit is out of cosmetic warranty. Total cost of repair is $901.07. Leaving ticket open to call WPTC on moday; saved tckt
We serviced a
MAYTAG RANGE
Model WFE775H0HZ4
Near Bunker Hill, West Virginia 25413
Ken M.
Job Details:
07/28/2023
Panel arrived damaged on 2 corners. Reordering panel.; ordrng 1 W11291078 (panel-drwr)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Martinsburg, West Virginia 25404
Ken M.
Job Details:
07/28/2023
"Customer complaint is that the unit is running louder now than before the repair. When the basket is spun by hand, there is a rubbing noise. Inspection of the drive system found the splutch nut had fallen off and the splutch pulley was stuck to the belt cover. Splutch replaced and unit retested. Unit is working properly. Old part left with customer.; ordrng 1 W10721967 (Cam(KM VS)), used 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Severna Park, Maryland 21146
Emmanuel R.
Job Details:
07/28/2023
"Cs unit stopped making ice and too warm in Fc. Confirmed complaint, I found temps in FC 42degrees, too warm to make ice, icemaker cycled ok. Also the evap was frozen over, defrosted evap, heater will not turning on. Found the brown wire to heater not secured . Secured wire and activated heater manually in diagnotics. Heater now come one but wire doesnt want to stay in place . Ordering evap harness. 5 in tribles in upper marl. Set up next appt 8/3/23; ordrng 1 W11545823 (evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZN
Near Chester, Virginia 23831
Chris B.
Job Details:
07/28/2023
cx comp unit will not dispence water or make ice inps unit conf cx comp found off brand filter installed in unit replaced filter with filter bypass tested unit wroking as desighned advised cx to use everydrop brand filters also gave cx coupons for everydrop filters unit working as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS3
Near Sterling, Virginia 20166
Justin S.
Job Details:
07/28/2023
unit is a countertop model with no parts to replace.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Gordonsville, Virginia 22942
Kyle A.
Job Details:
07/28/2023
Installed ui and tested unit and unit is now as designed.
We serviced a
AMANA WINE CELLAR
Model n/a
Near Midlothian, Virginia 23112
Chris B.
Job Details:
07/28/2023
screening
We serviced a
AMANA DRYER
Model NED4655EW1
Near Martinsburg, West Virginia 25401
Ken M.
Job Details:
07/28/2023
"Customer complaint is that the unit stopped heating. Unit tested and confirmed issue. Element tested good. TCO stuck open. Unit needs a new TCO. TCO replaced and tested. Unit is working properly. Old part left with customer.; ordrng 1 279816 (TCO(TS VS)), used 1 279816 (TCO) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
07/27/2023
"Confirmed cx complaint unit not advancing cycles. Found inline power to actuator unplugged. Reseated line, tested unit, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72DHL04
Near Baltimore, Maryland 21224
Shane M.
Job Details:
07/27/2023
cx complaint the unit was making a loud noise. cx showed a videoo clip but i couldnt duplicate sound complant. unit working properly w correct temps.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
07/27/2023
"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Baltimore, Maryland 21224
Shane M.
Job Details:
07/27/2023
cx complaint the unit isnt drying dishes proper. keeps found water droppets everywhere. found cx using rinse aid. hot water to unit. found no error codes stored. found heater activated in test cycle at phase 6. but ordering control board.; ordrng 1 W11506011 (control board)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Manassas, Virginia 20112
Demonte S.
Job Details:
07/27/2023
Installed Belt & Pulley. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Marshall, Virginia 20115
Daniel J.
Job Details:
07/27/2023
found when ice bin was reinstalled prong on tray slide under solenoid so when switched from cubed to crushed no change removed reinstalled tested now dispesnses both cubed and crushed
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt318fzdb09
Near Stafford, Virginia 22556
Tanner B.
Job Details:
07/27/2023
Cleared the drain and cleared ice in fc.. Tested unit .. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, Virginia 22033
Demonte S.
Job Details:
07/27/2023
Inspected the unit. Found that the cx is saying that the Refrigerator has Condensation on the middle mullion / Outer Cabinet. Checked the Refrigerator & Freezer Doors. They are completely Sealed. Called Whirlpool Techline Ref # 7736954050. Per Whirlpool Techline. Disconnected the Condenser Fan Motor. Checked house hold temperatures um getting 73.5 Degrees. Checked the Temperatures at the mullion. I'm getting 47.5 Degrees at the Top of the Mullion / Cabinet. Middle of the cabinet is reading 88.9 - 117.3 Degrees. Bottom is reading from 103.5 to 110.3 Degrees. Record all information by pictures. Sent all pictures to whirlpool Techline. Per whirlpool the Condenser pipe has pulled away in the middle to keep the unit from sweating and condensation is appearing. Unit is under review. Unit is non repairable at this time. ( Any questions please check Sd Pictures.) ( Cx will need a plumber for the Cooper Water Line. Cx states he knows it has to be changed. I advised that the cx keeps the Water Turned Off because the Cooper Water Line is leaking Water. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Fredericksburg, Virginia 22401
Robert W.
Job Details:
07/27/2023
CX Complaint is the unit isnt cooling. Inspected unit and found the unit is on compressor is running but not frost pattern at all. CX stated whirpoool was covering everything nothing in ticket advise cx to contact whirlpool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Herndon, Virginia 20171
Demonte S.
Job Details:
07/27/2023
Inspected the unit. Found that the cx is saying after the last repair the unit has made noise and the refrigerator seems to be cooling properly. Checked the Refrigerator Section for Temperatures. I'm getting 38.1 Degrees. I then checked the Freezer Section for Temperatures. I'm getting -1.5 Degrees. Unit is making Ice. No noises coming from the unit after last repair. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Herndon, Virginia 20171
Demonte S.
Job Details:
07/27/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is freezing everything in the Refrigerator. I then checked the Damper Control. Damper is Opening / Closing. I then checked the Thermistor. ( Thermistor has been spliced and a new one has been installed. Please see Sd Pictures if any questions.) Checked the Thermistor. I'm getting 3.95 K Ohms. Unit thinks it's a lot warmer then what it needs to be. Unit will need the correct harness and holder. Cx paid for parts in full by card. ( I advised to the cx that the parts are on back order. Any questions please check Sd Pictures.) ; ordrng 1 WPW10422363 (HARNS-WIRE) and 1 WPW10464769 (HOUSING)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Millersville, Maryland 21108
Shawn D.
Job Details:
07/27/2023
"cx complaint unit is noisey temps arnt holding gurgling noise. inspected unit and found freezer at 30 evap making alot of gurgling. pulled unit out and checked compressor for uv dye and found condenser line leaking. fixed leak and changed drier then vacumed unit down and filled with freon and unit sounds alot better but still hear gurgling some. took freezer apart and added some insulation to evap lines and sounds better now. told cx to give unit 24 hours to cool down. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S) and 2 w11553819 (insulation SD V/S)s, used 1 w10143759 (uv drier SD V/S), and 2 w11553819 (insulation SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Bowie, Maryland 20715
Shawn D.
Job Details:
07/27/2023
arrived to cx saying he tried cancling unti is working. checked unit bin is full temp in freezer is 5 and fridge is 37. no need for service last repair must have fixed issue.
We serviced a
WHIRLPOOL DRYER
Model MGD6500MBK1
Near Union Bridge, Maryland 21791
Brian R.
Job Details:
07/27/2023
came out and replaced parts ordered and started unit with everything off but plugged door switch in. unit ran but igniter never started to glow or get hot so gas wont be activated. gas is on to unit as i cracked on off valve while line was off. will need to order parts. as soon as parts are in office will schedule.; ordrng 1 279311 (Igniter) and 1 W11591404 (Harness)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Gettysburg, Pennsylvania 17325
Drew B.
Job Details:
07/27/2023
helped BM with repair.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Aspers, Pennsylvania 17304
Drew B.
Job Details:
07/27/2023
cx complaint that unit is intermitting not locking and also wil; start cycle and then stop and say done. i reset unit checked codes nd tightened the cam pulley nut the unit will need these parts for return .. being intermitting isues that ive seen withg thsis model.; ordrng 1 W11394572 (latch) and 1 W11633362 (acu)
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Biglerville, Pennsylvania 17307
Drew B.
Job Details:
07/27/2023
"CX complaint that unit is not starting the lights coming on but no water is flowing through,, i foudn no codes, was able to get into the diag and ran manual spin etc test and then was able to recalibrate run an auto test and the started a cycle and started cycle appears to be functional at apt of recaliobrating the unit."
We serviced a
WHIRLPOOL DRYER
Model WEDC15EW1
Near Gettysburg, Pennsylvania 17325
Drew B.
Job Details:
07/27/2023
cx complaiont that unitu is running and heatiung but noise is making from wheel housing i found the unit to have a plastic clip hitting the wheel. removed and cleaned and now checks good collected 120.00 via check and now operates good.