Service History 345 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS12

Near Damascus, MD 20872

Ricardo S.

Job Details: 07/28/2023

"Cx complains about a leak and error code, inspected unit found an error f8e4 flow switch error, the pan is full of water, unit is uneven.. tub and bottom seal are defective not sealing properly.. unti lekas form left side .. order parts; ordrng 1 w11664713 (bottom seal)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near McLean, VA 22102

Demonte S.

Job Details: 07/28/2023

Inspected the unit. Found that the cx is saying that the Washer is stopping in the middle of the cycles / Washer is walking across the floor. Ran Service Diagnostics on the unit. No error codes. Checked the suspension. Suspension is good. I then. Recalibrated the Washer by running a Service Test on the unit. I then. Ran a Drain and spin cycle on the unit. Unit finished the Drain and Spin cycle but at the end of Drain & Spin cycle the Washer started to squeal really bad .Called Whirlpool Techline Ref # 7736965702. Unit will need a Gearcase. No oil found. ( 2 count Gearcase repair.) ; ordrng 1 W11449841 (Whirlpool Washer Transmission Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Tappahannock, VA 22560

Thomas B.

Job Details: 07/28/2023

Tested compressor is seized ordering parts compressor and drier ; ordrng 1 W11582579 (Compressor) and 2 W11504415 (Coupler A)s and 2 W11504431 (Coupler b)s and 2 W11506619 (Coupler c)s and 2 W11506635 (Coupler inlet)s and 1 W11109499 (Drier) and 2 W11504445 (Coupler A drier)s and 2 W11504449 (Coupler B drier)s

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FTSO4

Near Washington, DC 20007

Samuel R.

Job Details: 07/28/2023

cx complaint unit is not making ice and filter does not come out.removed filter and tested ice maker.ice maker would not rotate and is getting 120v.unit will need a new ice maker.cx will call if they go with repair.

We serviced a

KITCHENAID OVEN

Model Kseg700ess3

Near Fairfax, VA 22033

Tanner B.

Job Details: 07/28/2023

"Installed new bake element , tested unit. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Newark, DE 19711

Taylor F.

Job Details: 07/28/2023

Cx complaint is unit not drying properly. Tested inspected and could not veridy complaint. Found the cx not using rinse aid or heated dry on some cycles. Informed cx on use and care of proper use of machine for the best performance. Unit is working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/28/2023

cx complaint the unit is rattling. checked the unit and found that the exhaust tubing is making contact with the back poanel. this causes intermitten rattling. i leveled the unit and repositioned it until the unit finally stoped making abnormal noises. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Rockville, MD 20853

Julian H.

Job Details: 07/28/2023

replaced parts & working

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bethesda, MD 20816

Roberto I.

Job Details: 07/28/2023

"Replaced part and cleared errors. Ran a test cycle, the unit worked as designed"

We serviced a

AMANA FREEZER

Model ASI2175GRS07

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 07/28/2023

"cx complaint unit overfrosting again. inspected unit and verified complaint. control was already replaced. defrost thermistor is reading 30k ohms while encased in frost, should be good. tugged on brown wire and it didnt pull out of connector but definitely feels like theres play inside it and its coming unplugged without coming out of connector. issue must be bad connection to heater. cleared all frost with steamer. taped wire connector together so unit should work in the meantime. ordering heater, not in stock. call cx to schedule return visit once we have eta on part; ordrng 1 W11650659 (heater)"

We serviced a

KITCHENAID FREEZER

Model Krmf706ebs01

Near Seven Valleys, PA 17360

Bernard M.

Job Details: 07/28/2023

Cx complaint unit makes noise. Inspected and found the npoise coming from FC. Found the evap cover frosted over and the fan is hitting ice creating noise. RC section checks good. Evap will need defrosted. Gave cx quote for FC harness repair and he paid $449.48. Ordering harness which found in stock and set return 8/3. Office will contact cx with time frame; ordrng 1 W11249952 (FC harness)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Manassas, VA 20109

Daniel J.

Job Details: 07/28/2023

dryer not turnig on ohmed out tcos .1ohm found volatage going into motor none out sugguesting motor repalcement safety sr 7736934778 spun basket by hand no rubbing or adnormal sounds or rubbing; ordrng 1 279827 (motor drive) and 1 WPW10185992 (timer) and 1 WP8318268 (thermostat)

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Frederick, MD 21701

Andrew S.

Job Details: 07/28/2023

"Cx complaint is that the unit is still not heating and an electician verified that the voltage was correct at the outlet. Upon arrival I verified that the unit is not heating. I then removed the top and was able to access the terminal block. I Found 93.6 V from L1-L2, 5.6V L2-N and 120V from L1-N. I then unplugged the unit and plugged it back in and found that I had 120,120 and 240. I started a cycle and found that it was now heating. I then moved the unit out to inspect the connections. I started another cycle and it did not heat. I manipulated the cord and the unit began heating again. I informed the cx that the cord is causing the voltage drop. Unit is functioning as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Woodstock, VA 22664

Ezra M.

Job Details: 07/28/2023

"unit already submitted for refund, no longer available to repair."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Winchester, VA 22603

Ezra M.

Job Details: 07/28/2023

damage to console. ordering console and fascia; ordrng 1 W11478525 (fascia) and 1 W11413339 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV01

Near Silver Spring, MD 20901

Brian F.

Job Details: 07/28/2023

"Cx states controls not working, tested and confirmed. Installed new control board, powered on fridge, programmed board, unit is now working properly."

We serviced a

AMANA OVEN

Model AGR5330BAS3

Near Wilmington, DE 19801

Taylor F.

Job Details: 07/28/2023

Cx complaint is unit has a gas smell. Tested inspected and verified complaint. Found the venturi's to be defective allowing gas to leak when the cooktop is in use. Cannot reschedule at this time.; ordrng 1 W11550283 (venturi) and 1 W11213836 (venturi) and 1 W10861724 (venturi) and 1 W11167099 (holder-orf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Wilmington, DE 19802

Taylor F.

Job Details: 07/28/2023

"Cx compalint is unit not cooling. On arrival found the Fc evap frozen solid. Found thermistor reading 40k encased in ice, fans working and heater ohmed 24ohms. Ordering control to resolve defrost issue. Cannot rescheudle at this time. Cx paid 248.00 cash for part and SC. Cx owes labor on return.; ordrng 1 W11449482 (control) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Hanover, PA 17331

Bernard M.

Job Details: 07/28/2023

"When arrived, inspected and found serapartion of the liner at the bottom right corner. The gap is over 1/4in wide and causes air to enter unit creating condensation. Also found gap at the upper right corner of freezer. Contacted TL to report findings and they'll submit for review on replacing unit. SR#7736963379"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Fairfax, VA 22033

Tanner B.

Job Details: 07/28/2023

"Installed new manifold and tested for gas leaks using bubbles and leak detector .. adjusted rf burner ignitor , holder wasnt needed .. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 07/28/2023

"cx complaint no water or ice. checked unit, unit has good water supply, replaced filter housing and valve, same results, come to find defective inlet valve, ordering valve to complete repair.; ordrng 1 W11512399 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Manassas, VA 20110

Daniel J.

Job Details: 07/28/2023

black residue on fridge pulled unit out water marks at valve connections and on floor water near drip pan and on cardboard orering drip pan and inlet valves; ordrng 1 W11546685 (valve) and 1 W11164129 (pan)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near La Plata, MD 20646

Shane B.

Job Details: 07/28/2023

cx complaint is the oven not heating. confirmed complaint. ignitor does not glow at all. i inspected and found the ignitor is getting voltage. also found oven door handle loose. i tightened handle. ordering ignitor.; ordrng 1 W11176454 (igntr-oven)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW4

Near Enola, PA 17025

Fred G.

Job Details: 07/28/2023

"cx complaint they were cooking in unit and unit began to spark and throw flames. inspected unit and found turn table motor has failed and it had a thermal event, thermal event defromed the coupler support and fractured the cook try. I was able to access unit and replace the turntable motor and found unit now works as design. unit also needs cook try and coupler. parts can be shipped to cx and cx can install themselfs. unit checks good.; ordrng 1 W11367904 (cook tray) and 1 W11245707 (coupler support) and 1 looklook"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Bowie, MD 20721

Leon

Job Details: 07/28/2023

cx complaint is that they are smelling gas from the cook top confirmed the issue seen that the installers miss threaded the flex line and the line and a small hole in it cx said they would call back the installers to get a new line and have it reinstalled we cut gas and unit off SR# 7732004967

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs325FDAM02

Near Falls Church, VA 22041

Lloyd B.

Job Details: 07/28/2023

Cx complained the unit has flickering lights. Cx changed the fc led and the lights still flicker. Unit needs new rc led. Service declined. Job complete; ordrng 1 WPW10515058 (rc led)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/28/2023

CX Complaint is the unit display went out not responding. Inspected unit and found the UI is working no updateds avil UI is kinda responding but not well cycled power UI is still doing the same thing.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Falls Church, VA 22042

Demonte S.

Job Details: 07/28/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. I then. Checked pressures to the unit. Low Side is reading 3 Bars High Side is reading 105 Psi. I then removed all 134 A from the unit. Pulled a deep vacuum. Filled the unit with 4.50 Oz's. Pressures are 2 Bars on the Low Side & High Side is reading 125 Psi. Wattage is reading 157 Watts. ( Refrigerator was cooling / Ice Maker is making Ice. ) ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/28/2023

Cx complaint is unit out of balance. Tested inspected and verified complaint. Found the basket shaking violently when in spin even with basket empty. Verifed agitator is tight and spanner nut is tight. Either gearcase or basket issuse. Ordering both parts. Cannot rescheudle at this time.; ordrng 1 W11178227 (basket) and 1 W11550891 (agiator) and 1 W11449841 (gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PW00

Near Alexandria, VA 22311

Lloyd B.

Job Details: 07/28/2023

Cx complained the unit did not cool. Inspected the unit and found that there is no frost pattern with the compressor running. Unit needs new compressor and drier. Sealed system tech required. 2 job count. Lokring; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 lokring (lokring)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Alexandria, VA 22314

Davonte

Job Details: 07/28/2023

"unit needs new front door. , handle screw is broken off. it not latching on to anything. cx paid service, will be getting new unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Annapolis, MD 21403

Emmanuel R.

Job Details: 07/28/2023

"Cs unit stopped cooling and making a loud noise, Confirmed complaint. Upon arrival customer said she unplugged it for a few day and plugged it back in, unit started cooling again and noise when away. Temps are good, thermistor ohmed out 7.5k 37degrees, good frost pattern. Enetered into diagnostics and found heater not turning on, control is supplying voltage but the thermal fuse is open . I spliced the whit wire that was reading open and heater kicked on. Unit needs a evap harmess with thermal fuse, ordering harness , only 2 in tribbles.; ordrng 1 W11609822 (evap harness/thermal fuse)"

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Westminster, MD 21158

Brian R.

Job Details: 07/28/2023

came out out to replace parts and took top off and home still has roaches. put newe elements in plugged unit in and cooktop on and cooktop hot light came on. then F1E0 code only left 2 and back right burner work. oven works as well. will order parts and office will schedulem when home is clean.; ordrng 1 W11171119 (RF Element) and 1 W11536794 (Control) and 1 WP3148952 (RF Switch)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/28/2023

"cx complaint the unit is not spinning/washing every cycle. checked the unit and found that the errror codes f5e2 and f0e2 were stored in the unit. tested the unit and the unit passed all tests. went ahead and replaced the door lock. no codes came back after i teested again. therefore, the washer is good to go. if issue persists the unit will need a new control to resolve the issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/28/2023

replaced the damper and put the unit back together. unit is running as designed and damper is quiet.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Falls Church, VA 22041

Demonte S.

Job Details: 07/28/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is Dispensing Water Slowly. I then checked the Water supply to the house. House had a quarter of a turn Valve. I then. Checked the Water Filter Head. Water Filter Head has a crack and water is dripping from it. Unit will need the Water Filter Head. Cx paid in full by Card. ; ordrng 1 W11346623 (Whirlpool Refrigerator Water Filter Head)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Staunton, VA 24401

Eric F.

Job Details: 07/28/2023

"Confirmed cx complaint unit making buzzing noise. Found pump engaging when unit turned on. Checked harness, found line pinched at clip on pump causing dc voltage issues. Removed harness from clip, continuity re-established, unit working but will need a new harness. Advise returning tech to leave harness off of clip on pump to avoid another break in continuity.; ordrng 1 W11643701 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Claymont, DE 19703

Taylor F.

Job Details: 07/28/2023

Cx complaint is unit making a loud noise in the RC. Tested inspected and verifed complaint. Found the source of the noise coming from the RC evap. On arrival temps were 55 in RC and 12 in FC. Went through all temps in diag and average temps were 30 in FC 31 in ice box and 46 in RC. Called WPTL and went back through diagnostics and all tests were different. Temps were all what they should have been and average temps and max temps were different than they were 30mins prior. Ordering evap cover to resolve sound issue and control to resolve the intermitten cooling per WPTL. Cannot rescheudle at this time. SR#7736965265; ordrng 1 W11610999 (evap cover) and 1 W11664342 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Arlington, VA 22201

Davonte

Job Details: 07/28/2023

cx asked to reschedule appt; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/28/2023

Replaced Heater and fan scroll in RC.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Vienna, VA 22180

Christian C.

Job Details: 07/28/2023

"Cx complaint of heater has markings on it. Inspected unit found F4E3 motor not running, F7E1 no heat. Called safety. SR#7736933263. Quoted cx and they will not be going through with repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Arlington, VA 22203

Davonte

Job Details: 07/28/2023

installed permagum around resevior.

We serviced a

WHIRLPOOL WASHER

Model WDF330PAHB4

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/28/2023

cx complaint the unit is making abnoirmal noises during the cycle. checked the unit and found that the sump and pump had debri in it. removed the debri so that the propellers could move freely with nothing blocking it. after removing the debri i tested operation. unit is good to go. no leaks present and no abnormal noises.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Norfolk, VA 23508

Carl A.

Job Details: 07/28/2023

replaced contorl board tested unit works as deisgned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 07/28/2023

"Replaced comprssor and drier, pulled a vaccum, unit held a vaccum.Filled 40g R600. Evap started building a frost pattern.Advised allow 24hrs for temps to normalize."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hagerstown, MD 21740

Ricky E.

Job Details: 07/28/2023

"tech line chris, SR#7736971289... compressor shipped upside down, unpressurized and had some oil coming out.. installed compressor and the new compressor would only buzz.. contacted tech line and tech line stated to reorder another compressor to have installed.. tech line documented prior services to better help... need part...; ordrng 1 w11580057 (compressor)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Annandale, VA 22003

Demonte S.

Job Details: 07/28/2023

Inspected the unit. Found that the cx is saying that the Washer is shaking really bad / Wet clothes at the end of the cycle . Ran Service Diagnostics on the unit. Error codes are F0E2 = Over Suds Detected. ( Cx is using pods. I advised the cx to switch to liquid soap. Cx has never ran a clean washer cycle. I advised that the cx runs this cycle to knock all build up out. ) F0E5 = Off Balance Load Detected. Unit is rocking back and forth. Unit isn't level. Leveled the unit. Cleared all error codes. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bowie, MD 20721

Leon

Job Details: 07/28/2023

cx complaint is ice falling in FC confirmed issue seen that the ice bin was defective and needs to be replaced; ordrng 1 WPW10558424 (ice-contnr)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Fort Washington, MD 20744

Shawn D.

Job Details: 07/28/2023

cx complaint unit is not making ice sometimes loud noise. inspected unit and found temps are good ice bin empty and is stuck in cycle like its jammed. removed ice maker and no jam so put it back in and it started cycling then started making a loud clicking noise and ice maker wheel wont rotate it jumps like inside is stripped. unit needs a new ice maker. ordering icemaker for return; ordrng 1 WPW10300024 (icemaker)

We serviced a

WHIRLPOOL MICROWAVE

Model KMLS311HSS09

Near Fredericksburg, VA 22401

Robert W.

Job Details: 07/28/2023

"Cx Complaint is the mw sides are getting hot, Inspected unit and found unit is working properly hesating but cooling fan isnt working allowing unit to get hot. Ordering Control and motor; ordrng 1 W11443154 (Cooling fan motor) and 1 W11416373 (Control)"

We serviced a

JENNAIR REFRIGERATOR

Model Jffcc72ehl03

Near Leesburg, VA 20176

Jason A.

Job Details: 07/28/2023

"CX complaint FRIDGE no water dispense, slow ice, frost in FC top right corner. Heated seal & rails. Wiped off rail lube not rated for FC temps.& align doors. Leaned unit back to assist closing Replaced valve & test water dispenses = good flow. Cycleicemaker 120 & fill. Select fast ice. NO LEAKS > JJ"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kensington, MD 20895

Brian F.

Job Details: 07/28/2023

"Cx states unit shakes, moves across floor during spin. Found unit had worn suspension. Installed new suspension, leveled washer, ran calibration, ran auto test, completed with no errors, spin cycle balanced. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Fort Washington, MD 20744

Shawn D.

Job Details: 07/28/2023

i dont see notes from diag.. cx complaint lights not working they never worked. inspected the fridge and all lights are out fridge light is defective things are loose inside the bulb and freezer one is frozen. replaced both bulbs and had same issue. checked power at control for lights and had 60v i think it was so ordered the control. installed the ordered control today and tested and all lights work. unit is good to go

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Annapolis, MD 21403

Israel R.

Job Details: 07/28/2023

"F0E3 Overload, F9E2 Water ring detected, F8E6 Water hazard, F7E9 Lock rotor, F2E1Stuck key. Customer complaint unit is making grinding noise and the timer is not working. I ran teste cycle twice did not see any issues and completed test cycle but i found change between the washplate removed them, The drain pump is making a tapping noise. Normal but the drain tube is really high almost 6 feet high. Told custoemr that drain pump is working harder but no way it can be fix that how the pipe are set here. Ran a rapid wash and completed the cycle and normal noises. Ran with cloth rapid wash unit is good. No noises just the normal noises. Unit is working as desinged. I did aviced to watch put for overloading and balance. Collected 120."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2061HEW

Near Washington, DC 20008

Samuel R.

Job Details: 07/28/2023

cx complaint unit is not cooling.inspected unit and found compressor to have failed.advised cx what would be needed and they will just replace unit as that was the plan.cx will not need repair.

We serviced a

WHIRLPOOL HOOD

Model WVI75UC6DS5

Near Washington, DC 20009

Samuel R.

Job Details: 07/28/2023

tried replacing control but could not determien where dark blue wire went as old control did not hav that wire.spoke with techline and nonthing on the diagram matches to the wiring.per techline unit is going under review sr#7736968062

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Arlington, VA 22207

Davonte

Job Details: 07/28/2023

installed new evap harness. unit now working as should

We serviced a

JENN-AIR UNKNOWN

Model JJD3030IL00

Near Potomac, MD 20854

Roberto I.

Job Details: 07/28/2023

"Cx complaint drawer not closing all the way.Inspected unit, confirmed about 1/4' gap between door and chassy frame. Tracks sliding all the way in and touching the bumpers as designed, drawer door sealing ok with the gasket. The unit seems to be working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Crownsville, MD 21032

Israel R.

Job Details: 07/28/2023

Installedparts and tested Unit is back to normal operations.

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Edgewater, MD 21037

Israel R.

Job Details: 07/28/2023

Installed new pump and tested. Unit is back to normal operations.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Arlington, VA 22205

Davonte

Job Details: 07/28/2023

"cx complained unit was getting f8e4 error. float switch. confirmed cx complaint when checking unit for erroe codes. pulled unit out, disconnected and reconnected float switch. theree was no water in pan. ran a rapid cycle to check unit for leaks. didnt find any. ran a diag cycle, and error didnt reappear."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 07/28/2023

Replaced heater as per special project. Could not locate CX after service for signiture. Car no longer in driveway. Unit is now working properly. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Harwood, MD 20776

Israel R.

Job Details: 07/28/2023

Went to installed the evaporator and checked the new one and is the same thing. The harnesses are not the right ones on the evap that match the to the units harneess. The side on the vavle is right. Ordering a different cover from the same model on a different enginiering code to compare. Because this is not the right evap cover. Call customer when parts is available.; ordrng 1 W11610998 (Evap cover)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fort Washington, MD 20744

Shawn D.

Job Details: 07/28/2023

"cx compaint unit leaked last 2 times she tried using it. inispected unit and found dispenseer is clogged with soap and wont open so cleaned that out got it open then checked unit for errrors and had none, let service cycle run with front panel off and cycle completed with no leaks. adjusted door gasket and leved feet better and ran again and still had no leaks. told cx to use pods and to run unit over the weekend and if leaks call us back monday unit is mnot leaking today. unit is good to go"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Reading, PA 19605

Justin L.

Job Details: 07/28/2023

Cx complaint lid closure issues and not draining or spinning. Was able to access unit and found left side hinge failed causing lid failure and due to not being able to close properly unit is getting an F5E2 lid wont lock or unlock error and wont spin. Ordering parts and spoke to parts setting return for Fri 8/4/23; ordrng 1 W11259006 (lid) and 1 WP8563965 (left hinge)

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW0

Near Washington, DC 20001

Samuel R.

Job Details: 07/28/2023

cannot service unit as i cant cofirm unit as m/s number sticker is halway missing.pic in sd mobile

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Chantilly, VA 20151

Tanner B.

Job Details: 07/28/2023

Installed new heater and rc door .. Tested unit .. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Washington, DC 20018

Samuel R.

Job Details: 07/28/2023

cx complaint unit is shaking badly.inspected unit and found wash basket to move alot.ran a couple of test and would spin badly.suspension does not look bent.will need new wash basket and will bring suspension incase.also ordering washplate incase it doesmt come off.W10902814 0 tribles W11513243 2 tribles ; ordrng 1 W11513243 (spin basket) and 1 W10902814 (wash plate) and 1 looklook (look look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Hummelstown, PA 17036

Cody H.

Job Details: 07/28/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Potomac, MD 20854

Roberto I.

Job Details: 07/28/2023

"CX complaint drier not starting.Power supply ok, found bad door switch. Replaced switch using v/s part. Unit tested ok; ordrng 1 WPW10569603 (door switch (RI van stock)), used 1 WPW10569603 (door switch) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Davidsonville, MD 21035

Israel R.

Job Details: 07/28/2023

Installed new ice maker and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Hyattsville, MD 20785

Shawn D.

Job Details: 07/28/2023

installed cover emitter and ice box and tested unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Brambleton, VA 20148

Richard B.

Job Details: 07/28/2023

"CX complant. Gasket falling apart. Prior diagnosis found gasket is defective and splitting. Installed new gasket and heated gasket to soften so it forms to fridge frame. Advised CX to leave door closed for two hours so gasket can set. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Fredericksburg, VA 22405

Robert W.

Job Details: 07/28/2023

"Cx Complaint is the unit isnt making ice in either section. Found error for RC IM and IM wont harnest getting good power, FC IM is getting good power but when jumped the IM is not cycling properly. Ordering FC and RC IM; ordrng 1 W11658802 (RC IM) and 1 W10886939 (FC IM)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WDT730PAHZ0

Near Centreville, VA 20120

Tanner B.

Job Details: 07/28/2023

"Installed new heater and sump, tested unit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 07/28/2023

Replaced timer and knob unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Remington, VA 22734

Danny R.

Job Details: 07/28/2023

installed parts chedcksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newport News, VA 23601

Orbie

Job Details: 07/28/2023

upon arrival door was damaged. installed door just to get cx by to seal unit. advised cx we would reorder door.; ordrng 1 W11023679 (dor-fip)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23606

Orbie

Job Details: 07/28/2023

"cx complaint dial won't spin. checked unit found switch stem dislocated from switch. unit needs a new switch to complete repair. send tech back with thermal fuse just in case, unit wasn't heating but could have been on wrinkle shield.; ordrng 1 WPW10185982 (timer)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Davidsonville, MD 21035

Israel R.

Job Details: 07/28/2023

"Installed new spray arm. Unit is back to norma,l operations."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near La Plata, MD 20646

Shane B.

Job Details: 07/28/2023

installed FC light. FC light is now working as designed. RC lights are still flickerinng. inspected RC module. all LEDs are on and all are flickering. module is getting voltage. connection is tight. unit will need RC light module. quoted cx for repair. he is going to talk it over with his wife and call whirlpool.; ordrng 1 W11527432 (RC light module)

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Ashburn, VA 20148

Richard B.

Job Details: 07/28/2023

"CX complant. Microwave not functioning. Prior diagnosis found unit needs interlock harness. After starting install of new harness , found harness is not correct for this unit, Found a tag on original harness in unit. SD pics, Compared plugs in pictures on line and new harness ordered is wrong. . Per MR , he will check new harness for same plugs in unit. In stock. Further work needed.House is warm. CX dosent use AC, RB; ordrng 1 W11449277 (INTERLOCK HARNESS)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ06

Near Bealeton, VA 22712

Danny R.

Job Details: 07/27/2023

found icemake jammed clearedout checks ok cx just wanted to know how much icemaker is; ordrng 1 WPW10300024 (icmaker)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/27/2023

"cx complaint unit not completing cycles. checked unit, unit displaying f7e7, come to find oil leaking from bearing onto clutch. also weak suspension. ordering all parts needed to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (clutch) and 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vienna, VA 22180

Jason A.

Job Details: 07/27/2023

"CX complaint FRIDGE is freezing the top section of RC & lower section food is spoiling. FC & RC items are loaded properly - no blocked air vents & fan is running. FC items are all frozen rock hard. Air damper is set to recommended. Replaced control & RC thermistor. Measured RC thermistor at control. Set Control to recommended. Ordering dataloggers 1 for FC, 1 for uppper RC & 1 lower RC. Dataloggers not available unitl 8/5 > JJ; ordrng 1 datalogger1forFC (datalogger 1 for FC) and 1 datalogger1forUprRC (datalogger 1 for Upr RC) and 1 datalogger1forLwrRC (datalogger 1 for Lwr RC) and 1 W10316760 (thermistor, JJ/VS)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/27/2023

"replaced both parts, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model kDTE104ESS2

Near East York, PA 17402

Fred G.

Job Details: 07/27/2023

"cx complaint unit is not washing dishes. i found wash motor has failed. i found 8ohms from pump, 123.4vac to wash motor. i qouted cx for repair and cx accepted. cx paid in full. replaced sump and motor and found unit now checks good."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Manassas, VA 20110

Daniel J.

Job Details: 07/27/2023

dryer not heating replaced open outlet tco tested confirmed now heating

We serviced a

JENNAIR RANGE

Model JES9750CAS02

Near Pasadena, MD 21122

Alexander D.

Job Details: 07/27/2023

replaced control and console. preheated unit to 375 and waited 10min after turning it back off. unit did not try to turn vent fan on. unit is now working properly

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 07/27/2023

CX complains unit is leaking since installed. CX floor wet prior to arrival. CX withing manufacture warranty. Found unit drain hose to be leaking causing unit to drain out onto floor. Ordering drain hose for return. CX claims no damages at this time. Office to schedule return when part arrives. CX EMAIL ADDED.; ordrng 1 W11244231 (drain hose)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near York, PA 17402

Fred G.

Job Details: 07/27/2023

"I was able to access unit and replace the motor, belt, cam, agitator as per previous visit. tested unit and found unit now checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Virginia Beach, VA 23452

Carl A.

Job Details: 07/27/2023

"cx complaint of unit not making ice,and dispencing water slowly,checked unit to find ice maker had failed and water valves as well break down as follows 1/WPW10420083,valve,1/W10884390,Ice Maker Assemblyservice call break down service call 120.00parts 224.51shipping 15.00labor 110.00sub total 469.51tax 13.47grand total 482.98deposit 120.00cx will call back if moving forward with repairs; ordrng 1 WPW10420083 (valve) and 1 W10884390 (Ice Maker Assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23602

Justin W.

Job Details: 07/27/2023

replaced drain pump and went to test unit still not draining. checked to find intermittent continuity on harness. unable to locate break ordering control as precaution.; ordrng 1 W11513246 (control) and 1 W11643701 (harness)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Arrington, VA 22922

Kyle A.

Job Details: 07/27/2023

Replaced valve and tested unit and unit is now as designed.

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Winchester, VA 22602

Ezra M.

Job Details: 07/27/2023

not spinning. found belt failed. will need new belt. installed new belt

We serviced a

AMANA DRYER

Model NDG6800AWW

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/27/2023

"CX complaint noise during cycle.Ran a cycle, confirmed noise from rollers and idler pully. Replaced 2 rollers and the idler pulley using pre id parts. Unit tested ok. Collected $284.80"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Madison Heights, VA 24572

Kyle A.

Job Details: 07/27/2023

Unit has been closed out.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Mount Joy, PA 17552

Justin L.

Job Details: 07/27/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hagerstown, MD 21742

Andrew S.

Job Details: 07/27/2023

Per previous diag I was able to access and replace the suspension and tub ring. I the tested the unit in a drain and spin cycle. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Pasadena, MD 21122

Dustin F.

Job Details: 07/27/2023

"CX complaint: unit making noise when air frying or convect bakeInspected unit, confirmed CX complaint. found blade bent and shaft on motor bent. Replaced convection motor, and used pliers to get the blade into working order in the meantime while we wait for a new blade to be shipped. ordering 1 convection fan blade.; ordrng 1 W11548753 (fan Blade)"

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