Service History 343 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Millsboro, DE 19966

Michael E.

Job Details: 07/28/2023

Replaced spin basket as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Hedgesville, WV 25427

Ken M.

Job Details: 07/28/2023

Customer complaint is that the unit has tripped two different breakers. Customer could not produce a receipt to put the unit in warranty and does not want to pay out of pocket for repair. Rescheduled customer to give them time to acquire receipt from Lowe's. Customer requested the 8th.; ordrng 1 W11674368 (harness) and 1 look (look)

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HV0

Near Seaford, VA 23696

Orbie

Job Details: 07/28/2023

"cx complaint unit not heating. verified complaint. found thermal event at bake element wire, and found oipen broil element. replaced both elements, got unit running temporarily until we return. unit needs harness. ordering harness to complete repair.; ordrng 1 W11134592 (harns-wire) and 1 W10884842 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/28/2023

Tub ring replaced. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Harrisburg, PA 17109

Cody H.

Job Details: 07/28/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Leesburg, VA 20176

Jason A.

Job Details: 07/28/2023

CX complaint FRIDGE no cool. Found compressor is running but evap has very weak frost pattern & RC evap corrosion indicating leak. See SDpics. Set uit to cool off. 2CountSealSyst > JJ; ordrng 1 LOOK-2CountSealSyst (2CountSealSyst) and 1 W10913906 (coupler) and 1 WPW10643261 (RC evap) and 1 W10143759 (UV drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/28/2023

i opened box and found part was wrong color. ordering correct color and scheduled cx for 8/2/23; ordrng 1 W11423782 (dispenser black)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 07/28/2023

installed control and vent noticed unit had water inside while replacing parts. turned power back on and drianed unit and drains good. checked undersink and drain line has to come all the way to the front and do a 180 and the line can kink very easy is cx grabbed something from under the sink and hit the line. infomred cx to get a plumber to have him move that and cx agreed. ran service cycle and everything is working. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Conestoga, PA 17516

Sal R.

Job Details: 07/28/2023

"CX complai t was that the he is loosing cooling in the FC / RC/FC. I found temps in the RC to be at 52 degrees. I was able to access the evap coil and found the fan motor to not be moving. I was able to test the motot and fou d the propper 120 volts to opperate, but no movement. I am ordering 1 evap fan motor (WPW2315539). Once the part is avalible, please have somoene form the office call toset a return date.; ordrng 1 WPW2315539 (evap fan motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/28/2023

7736963601Breaker would not reset. Then it reset. Uniy is throwing critical control failure. Cx denied service at this point.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HS1

Near Shrewsbury, PA 17361

Bernard M.

Job Details: 07/28/2023

"Replaced all parts, oven preheats to desired temp and burner comes on and adjusts from low to high. Unit checks good"

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, VA 23117

Thomas B.

Job Details: 07/28/2023

Cx Complaint unit is not working properly inspected unit found pan cracked unit will need new pan assyCharged cx on 698859 for this second unit. Cx paid in full By CC; ordrng 1 W11614100 (Pan)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/28/2023

"Conmtrol, encoder, and UI replaced and tested. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Dover, PA 17315

Sal R.

Job Details: 07/28/2023

I was able to access and replace the filler . I advised CX to monitor unit for frost build up over the weekend and into next week. Unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Middletown, PA 17057

Cody H.

Job Details: 07/28/2023

"CX complains unit is not cleaning dishes. CX is within manufacture warranty. Found unit to have f4e3-motor not running, f7e1-no heat errors. Found unit to not be pumping water through unit. Unit motor shows short in winding and control is sending incorrect voltages. Unit will need control and sump for repair. Ordering parts for repair, office to schedule return when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11087226 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Perry Hall, MD 21128

Neil H.

Job Details: 07/28/2023

cx complaint the faucet not working everytime she pushes the button ordering new faucet switch/button; ordrng 1 W11662334 ( SWITCH)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bowie, MD 20721

Leon

Job Details: 07/28/2023

replaced all the parts in the unit that was order tested everything and removed ice on fc evap everything working as it should

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Brandy Station, VA 22714

Danny R.

Job Details: 07/28/2023

UNIT will not go into fast spin with towels or blanks has erro for door latch . verifty unit needs tub will need two men; ordrng 1 W11460604 (TUB) and 1 W11565030 (DOOR LATCH) and 1 looklook2menneeded (look lokk 2 men needed) and 1 looklokk2callcount (2 call count look lokkk)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Lancaster, PA 17603

Sal R.

Job Details: 07/28/2023

CX complaint is that the unit FC door opens when the RC door is closed leaving a air gap / open door. I inspected the Evap coil and found good frost pattern and took a Amp draw on compressor and found 0.17-.46 amps. UNit is opperating as designed; ordrng 1 LOOK (LOOK)

We serviced a

KITCHENAID COOKTOP

Model KFDC506JSS01

Near Culpeper, VA 22701

Danny R.

Job Details: 07/28/2023

orfic needed replaced . flames ok now .

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/28/2023

"CX complaint odor fro dishwasher.Ran diag, no errors. Ran a test cycle, the unit washed and drained ok. The heater turned on during cycle, dragging 7.5A. Drain loop ok. I was unable to replicate any issue with the unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Henrico, VA 23231

Chris B.

Job Details: 07/28/2023

cxcc omp bottom rack will not travel smotthly and door falls when opening insp unit conf cx c omp found bottom rack rollers not rolling when pulling rack out of tub ordering bottom rack roller also door falls due to bushing not holding spring to door hinge hook ordering spring and bushing to complete repair; ordrng 2 WP8268645 (roller)s and 1 WPW10337934 (spring) and 1 WP8268990 (bushing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Yorktown, VA 23693

Orbie

Job Details: 07/28/2023

"cx complaint unit has moisture ontop of freezer gasket. verified complaint. put unit on mat and pulled unit out, unplugged condenser fan and verified horizontal mullion turning on. called techline, spoke with Sterling. advised to order gasket. and to install two foam gaskets across ridge on freezer door liner itself just under gasket. advised to take pics of door after repair.; ordrng 2 W11159728 (gasket)s"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Timonium, MD 21093

Drew B.

Job Details: 07/28/2023

cx complaint that unit is not closing on the fc door i found the tracks were partiallly frozen when delivered and cleaned them up and now seals and slides tight and checks good.c

We serviced a

WHIRLPOOL RANGE

Model WEC310S0FW4

Near Lancaster, PA 17603

Justin L.

Job Details: 07/28/2023

Cx complaint unit not heating properly. Was able to able to access unit and using thermocoupler verified temps and adjusted accordingly. Unit now checks good no further work needed

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Springfield, VA 22150

Lloyd B.

Job Details: 07/28/2023

"Cx complained the top right of the cooktop would get hot when using upper oven, also that the upper oven did not cook thouroughly and the lower oven would burn. wow. Inspected the unit and found no errors in diagnostics. The temp on the display was 84 for both ovens. There is a pointer for a seal kit for the upper oven which may explain why the cooktop gets hot on the right side and of poor cooking. Tested and the average temp of the upper oven is 365. Didnt bother to calibrate since she said it wasnt cooking. Unit needs new control and upper oven seal kit; ordrng 1 W10836286 (upper oven seal kit) and 1 W10877013 (control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Harrisonburg, VA 22802

Danny R.

Job Details: 07/28/2023

high side is bad making lots of noiose not heattimng; saved tckt

We serviced a

JENN-AIR DISHWASHER

Model JDTSS243GX0

Near West Springfield, VA 22152

Lloyd B.

Job Details: 07/28/2023

"Cx complained the unit did not wash well. Inspected the unit and found that it fills and runs,but water is having a hard time coming out of the spray arms. Unit needs new spray arms; ordrng 1 WPW10448645 (middle spray arm) and 1 W11101428 (lower spray arm)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ10

Near Madison, VA 22727

Danny R.

Job Details: 07/28/2023

unit will need to be replaced non fixable sr 7736970188 was told to call trafde partner team called was on hold long time they are closed send back monday; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Columbia, MD 21046

Dustin F.

Job Details: 07/28/2023

"Upon ARrival, WAs informed CX had cancelled appointment. They are just going to replace unit. no work done no charges needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Culpeper, VA 22701

Danny R.

Job Details: 07/28/2023

icemaker was jammed agin replced icmaker ran good checks ok

We serviced a

KITCHENAID HOOD

Model KVWB600DSS1

Near Laurel, MD 20723

Dustin F.

Job Details: 07/28/2023

cx complaint control panel working intermittently inspected the unit found out control panel working intermittently sometimes button respond sometimes button not working thererefore part needed control panel .; ordrng 1 WPW10716813 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Silver Spring, MD 20904

Brian F.

Job Details: 07/28/2023

"Installed ice bin, bail arm, and RC door gasket. Saw frost accumulating in FC, large gap in FC gasket, thought I was replacing that gasket, had to cut gasket to remove without separating liner from door, realized it was the wrong gasket. Office was closed, called MM, was told to reinstall gasket as well as possible, order FC gasket.; ordrng 1 W10136735 (door gasket)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Laurel, MD 20723

Dustin F.

Job Details: 07/28/2023

"CX complaint: outer door glass defective upon delivery.Inspected unit, confirmed Unit in warranty (actual goods issue date in entitlements)and outer glass defective. CX cannot locate PoP for cosmetic coverage purposes. CX will contact Lowes to get delivery recipt to confirm Cosmetic warranty coverage before we order parts and continue with repair. Once CX gets PoP she will contact office. Office will need to order W11600222(stainless outer door assembly) to complete repair once proven.; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Waldorf, MD 20603

Shane B.

Job Details: 07/28/2023

"cx complaint is the unit making ice. cx said ice melted in bin and refroze a few times and now it is not working at all. when i arrived unit was set to 35/0. prob shows 34/1. found E3 error code. ran IM havest cycle. i ran the fill test, IM filled properly. i removed IM and found no loose connections or damage. i called techline to docuemnt. they confirmed unit needs a new IM. SR#7736970629. quoted cx for repair they paid for everythign but labor. will pay 110 on return. scheudle when part is available.; ordrng 1 W11577195 (ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Severn, MD 21144

Dustin F.

Job Details: 07/28/2023

"CX complaint: L:eft front element not workingInspected unit, confirmed CX complaint. Found ceramic element coild broke. replaced Element with pre id and tested unit, unit now working as intended."

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 07/28/2023

Wrong part.. order burner head; ordrng 1 W11084064 (burnr-head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf560sehz00

Near Pasadena, MD 21122

Dustin F.

Job Details: 07/28/2023

"CX complaint: unit wasnt making ice and water pooling in ice tray. Inspected unit, confirmed CX complaint. Found Bail arm backed out and not secured, and Fill tube not secured in icemaker. Reseated bail arm and fill tube then tested icemaker, unit now working as intended."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Stafford, VA 22556

Robert W.

Job Details: 07/28/2023

CX Complaint is the unit isnt drying dishes. Inspected unit and found loose connection on heater must have come loose during install. Reseatted and tested unti is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Culpeper, VA 22701

Danny R.

Job Details: 07/28/2023

UNIT has a bad babaffle its grnding its covered under 12 month part warrenty .; ordrng 1 WPW10479155 (baffle)

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Westminster, MD 21158

Brian R.

Job Details: 07/28/2023

cx complaint is unit works and runs great but shakes all over the place on spin cycle. tested and checked unit. no codes in unit. ran auto test. unit runs and fills and drains well. when going into spin empty and a rock and shake side to side. replaced suspention and ran a drain and spin to test. unit seemed a bit more stable. advised cx to try a few loads and see how that does. she said load size didnt matter it did it with everything. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Fallston, MD 21047

Neil H.

Job Details: 07/28/2023

cx complaint condensation found cabinet gaps filled them in with rtv sealant and unit checked good cx will call if any further issues

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Shiremanstown, PA 17011

Fred G.

Job Details: 07/28/2023

i was able to access unit and replace the control as per previous tech. ran auto test and fonud unit finished without issue. started a normal cycle and found unit was working as design. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21213

Alexander D.

Job Details: 07/28/2023

"arrived at cx house to diagnose fridge not making ice. knocked on door, no answer. called office, office called cx and they said unit has been fixed already. was advised to move on."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV01

Near York, PA 17403

Fred G.

Job Details: 07/28/2023

i found evap was not the correct part. part in van was a evap cover. called parts warehouse to inform them. ordering other related parts need to repair unit.; ordrng 1 W11099748 (RC evap) and 1 W11109499 (filter/dryer) and 3 w11506635 (process stub)s and 1 876765 (tubing kit)

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS3

Near Baltimore, MD 21206

Alexander D.

Job Details: 07/28/2023

replaced outer door glass. tested unit. unit is now working properly; ordrng 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Laurel, MD 20707

Brian F.

Job Details: 07/28/2023

"Cx states water dripping from top of fridge, inspected and confirmed, water slowly dripping from led next to filter. Lots of condensation forming around where line for water dispenser routes into liner. Ran water dispenser while watching area around filter and valves, no leaks while dispensing. Used perma gum to seal gaps around water line. Unit is working properly."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 07/28/2023

"CX complaint is scraping noise in dryer. Inspected tested and could not locate issue at first. Sound was coming from blower area. Put absorber pads and tape in several locations. Finally saw that blower wheel was cracked underneath. Replaced blower wheel from VS and found issue was caused by offset housing. Twisted housing so it was straight. Put back together and tested and the dryer is now working properly. Job is complete; ordrng 8 WP8564458 (absorber FRVS)s and 1 WP33002797 (wheel FRVS), used 8 WP8564458 (absorber FRVS), and 1 WP33002797 (wheel FRVS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS3

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/28/2023

CX complaint about a leak from the back found a 5/16 water line going to water reservoir split on above quick connect that I installed last time went to reservoir & move extra water line out to have a better grip from quick connect water tank is NLA let CX know if water line keeps breaking there is nothing else we can do she understands working now no leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 07/28/2023

CX complaint is unit leaking underneath. Inspected unit and found water dripping from left hinge. Unit is a bulit in and requiores 2nd tech. Spoke to RoB at WPTL (SR#7736967688). Sent pics and attempted to send video but woiuldnt go through. ROb wants all water lines replaced on unit. ALso ordering FC door. 2tech 2ct requested; ordrng 1 2198665 (tube) and 1 WP488366 (clamp) and 1 W10833902 (clamp) and 1 W11565275 (tube) and 1 W11533506 (tube) and 1 W10800793 (dor-fip us) and 1 W10388653 (tube)

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL05

Near Stone Ridge, VA 20105

Richard B.

Job Details: 07/28/2023

"CX complamt. Water dispenses after ubnit shuts off. Inspected unit and confermed issue. Water dispenses after paddel is released , Tried lubricating switch and paddel and release got better bur still hangs open on occassion. Ordering switch and cover. Unit will also need a door gasket as original gasket is defective and failing. Not in stock. Further work needed. RB; ordrng 1 W10830046 (gasket) and 1 WP12575502 (limit switch) and 1 W11243624 (cover)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS04

Near Stafford, VA 22554

Robert W.

Job Details: 07/28/2023

Arr at CX and cx stated they tried cancel appt before arr unit has been working properly.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Felton, PA 17322

Bernard M.

Job Details: 07/28/2023

"Cx complaint unit makes noise. Ran normal cycle and found the rollers makings high pitched sqeaking noise. After riunning for 10min, unit made loud grinding noise coming from the motor. Ordering wheel and motor, once parts are in contact cx to reschedule.; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Stafford, VA 22554

Robert W.

Job Details: 07/28/2023

"Cx Complaint is the unit isnt cooling. Inspected unti and found the FC fan motor not operating cycled unit in diag and FC not working damper is working found broken wire at fan motor, Replaced FC fan motor and unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Reston, VA 20190

Christian C.

Job Details: 07/28/2023

Cx complaint front burners are not igniting. Inspected found igniters cracked. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/28/2023

"F6E3-mcu acu error the agitator only going to the left but in dia it was going right but was stopping and going for a few seconds than stop and control was stuck and than restarted from start of dia again; ordrng 1 W11556725 (Whirlpool Washer Control Board) and 1 W11561182 ( Assembly, Fascia)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westminster, MD 21157

Brian R.

Job Details: 07/28/2023

cx complaint is with a burning smell when using unit. tested and checked unit and unit heats and runs well. had to heat a cup of water longer then 2 min for smell to come. units O-O-W and she know. pulled unit to find wire melting at plug on thermastat and starting to burn and when checking it broke. called safety to report and spoke to Kristina and SR# 7736968644 and Auth# W17ZT60WPL1 will order parts needed and office will schedule and evertything is covered and taken care of.; ordrng 1 W11316032 (Harness) and 1 W11568584 (Thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Woodside East, DE 19943

Frederick R.

Job Details: 07/28/2023

CX complaint is fridge door squeaking. Inspected and lubricated door hinge and resolved issue. Also did use & care for top shelf freezing and measured fill. Unit is working as designed. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL306EPA00

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/28/2023

"CX complaint moisture on Rc evap cover.Confirmed the complaint once again. Fans working ok and found no issues with door gaskets. Called tech line, spoke to Steve (sr # 7736971112). He thinks the moisture comes from the enviroment and is not a refrigerator problem. Cx upset, wanted me to solve the issue. I offered the door gasket replacement, but I explained that we cannot guarantee that this fixes the issue 100%. Quoted the repair $408. 78, with $220 labor for Rc door gasket W10803136 replacement. **2 COUNTS** for time consuming part replacement. Cx declined; ordrng 1 W10803136 (Rc door gasket) and 1 2 counts"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Linthicum Heights, MD 21090

Shane M.

Job Details: 07/28/2023

"cx complaint the unit just beeping n not starting cycles. found F8E4. float switch filled old nasty water, like the water been in float for a while. removed water. tested the unit. found no leaks. unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Sykesville, MD 21784

Ricardo S.

Job Details: 07/28/2023

cx replaced the whole unit

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Nokesville, VA 20181

Daniel J.

Job Details: 07/28/2023

installed control tested broil set to high ignited

We serviced a

AMANA RANGE

Model AGR6303MMB0

Near Finksburg, MD 21048

Brian R.

Job Details: 07/28/2023

cx complaint is with unit and baking and power and tripping the GFI and half the kitchen goes out. seems like units not on its own circuit. went over and he said last unit was fine like this and this unit worked good for a bit then issues. all burners check. pre heated to 350 first. @350 i tested 420 control said 368 and i had high 420 and dropped to 315 before heating up. heated to 425 had 467 and 379. let unit bake a bit and no power issues. ran with microwave on as well as toaster. only issue i found is temp high low range and willl order parts for that. as soon as parts are in office will schedue.; ordrng 1 W11620526 (Control) and 1 WPW10181986 (Temperature Sensor)

We serviced a

JENNAIR OVEN

Model JMW2427LL02

Near Fairfax, VA 22031

Tanner B.

Job Details: 07/28/2023

"CX Concern the unit making noise during operation .. found the top broil element making a tinging noise while getting hot, like the metal is expanding .. also the gap inbetween the mw and oven door isnt even .. Contatcted wpl techline on issues .. sr#7736966804 run self clean for the noise from broil element sheild tinging .. wpl considered the gap inbetween doors cosmetic and cx to call cx relations or distributor where they purchased from. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WDF520PADM9

Near Norfolk, VA 23502

Zachery R.

Job Details: 07/28/2023

"cx complaint unit not washing dishes. checked unit, unit displaying f6e1. come to find defective motor. motor receiving 122vac, measuring out of range, ordering sump&pump to complete repair.; ordrng 1 W11025157 (sump&pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Aldie, VA 20105

Richard B.

Job Details: 07/28/2023

"CX complant . Doors uneven , Inspected unit and found doors uneven , Found leveling feet , Left side not touching floor , Right side bent and unusable. Ordering roller and cap leveling foot. Will adjust right door with adjustment underneatth the right door if needed after feet are lowered to stabilize unit. . In stock. Sceduled . RB; ordrng 1 WPW10515762 (foot roller)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/28/2023

CX complaint about unit making a loud noise when on air fry inspected tested on test mode no errors tested on component activation no noises for either fan then tested on a convection cycle when fan came on made a loud whirling sound need part; ordrng 1 W11441001 (convection asm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Frederick, MD 21704

Ricardo S.

Job Details: 07/28/2023

"Cx complains that the rc not cooling properly, inspected unit the rc temp is at 60 degrees, Fc temp 2 degrees, the damper control is close wont open.. connection cks ok, ran test mode and now the damper works .. now i feel air coming into the fresh food compartment.. unit need damper control.. also order fan just in case; ordrng 1 W11236851 (diffuser) and 1 w11670354 (cntrl elec) and 1 WP2315549 (evap fan motor just in case)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Goldsboro, PA 17319

Fred G.

Job Details: 07/28/2023

cx complaint top rack is falling. inspected unit and found rack adjusters have failed. was able to access unit and replace the upper rack adjuster kit. I also found found when the upper rack adjuster failed it made the left side rack stopper fail. unit will need the rack stopper to correct issue. part can be installed by cx. please ship to cx house. tested unit and found unit now checks good.; ordrng 1 WPW10508950 (rack stopper) and 1 looklook

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Baltimore, MD 21206

Alexander D.

Job Details: 07/28/2023

"cx complaint oven not heating. inspected unit and verified complaint. found ignitor not glowing. ignitor is getting 120v, reading 8Mohms, new ignitor reads 73ohms. gas valve tests good. replaced ignitor from v/s. tested unit. unit is now working properly. quoted 325.98, paid in full with c/c; ordrng 1 W11176454 (ignitor(AD V/S)), used 1 W11176454 (IGNITOR(AD V/S)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBW00

Near New Cumberland, PA 17070

Fred G.

Job Details: 07/28/2023

cx complaint units door gasket are torn. inspected unit and found both RC door gasket are torn. qouted cx for both gaskets and cx accepted. replaced right RC gasket and ordering left RC gasket. once in please call cx and schedule a return visit. cx paid in full; ordrng 1 W10830189 (RC door gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near McLean, VA 22101

Davonte

Job Details: 07/28/2023

"cx complained unit was giving f7e2 wash motor failure . ran diag confirmed cx complaint. cx contacted home builder and wants to them to replace dishwasher, if home builder doesnt replace Dw he will be calling offcie to schedule appt"

We serviced a

MAGIC CHEF MICROWAVE

Model MC01655

Near Lancaster, PA 17603

Justin L.

Job Details: 07/28/2023

Cx complaint unit not working. Found unit is a magic chef which we do not service. Closing ticket cx will need to contact their warranty people

We serviced a

MAYTAG COOKTOP

Model MER6600FZ2

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 07/28/2023

Removed and replaced the switches tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 07/28/2023

"cx complaint no heat, checked unit, unit displaying f7e1. ran auto test cycle, heater still not responding. come to find heater reading open, quoted cx, office stated steven evans handles maintenance department. tried calling steven, no answer. called office back. was advised they will be reaching out to steven at 1:24 pm waited 10 mins for a response, no luck, called cx back, cx stated they are in warranty. called office, office could not get an answer. was advised cx will be billed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS10

Near Towson, MD 21204

Drew B.

Job Details: 07/28/2023

cx complaint that unit had ice build up on the icemaker and when she opened the fc door the ice from the icemaker was made and hit her when opened.. and and also had pic of water frzen like a ice cicle spiraling down from the icemaker... when arrived unitg had good temps no ice falling out and also the icemaker had been functioning and has full bin of ice... i am seeing the ice in the bin nd whats cutting from mold isnt really cutting and could be causing the cubes to jhang up then fall out hit cx and or cause double fill to icemaker bc the teeth arent cutting them clean to allow full mold to fill. W11087434 icemaker 7@tribles; ordrng 1 W11087434 (icemaker 7@tribles)

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Airville, PA 17302

Bernard M.

Job Details: 07/28/2023

"Replaced panel and fan, set preehat for 350 and unit reached temp without flashing any error codes. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bel Air, MD 21014

Neil H.

Job Details: 07/28/2023

replaced the slider and found the rotor bolt fell out i replaced it with on provided in the slider bag and the other was laying on the floor recalb and tested unit checked good

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, PA 17402

Sal R.

Job Details: 07/28/2023

CX complai t was that the unit wouldeat but the drum would not tumble. I found that the belt tore. I was able to access and replace the belt with out issues. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Leon

Job Details: 07/28/2023

cx complaint was a nosie coming from unit confirmed issue was the damper door ordering new damper and cx was having a issue with ice pan not sticking to the door the issue was cx wasnt opening the fc door from the middle; ordrng 1 WPW10594329 (damper)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 07/28/2023

Per previous diag I was able to replace the tub ring. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Chevy Chase, MD 20815

Brian F.

Job Details: 07/28/2023

"Cx states IM not working, tested and confirmed. Found wires cut at bottom of FC door. Quoted cx for door replacement, repaired damage to harness at request of cx, IM harvested and filled. Unit is now working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Aldie, VA 20105

Richard B.

Job Details: 07/28/2023

"CX complant. Gasket falling apart. Inspected unit and found door gasket defective, Cracked and seperating. Ordering new gasket. In stock , Further work needed. Sceduled. RB; ordrng 1 W10830046 (gasket)"

We serviced a

MAYTAG RANGE

Model MGR8800DS0

Near Odenton, MD

Leon

Job Details: 07/28/2023

replaced the ui and set clocked and tested all buttons everything is working as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, VA 20147

Jason A.

Job Details: 07/28/2023

CX complaint FRIDGE not dispensing ice. Ice in bin is full. Test paddle works & switch cube to crushed. Found coupler teeth split & sections took out chute parts. Test ice door seals > JJ; ordrng 1 W11347840 (Ice bin) and 1 WP2220458 (Coupler) and 1 W11573761 (Chute assym)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Hyattsville, MD 20785

Leon

Job Details: 07/28/2023

cx complaint was the right side door handle was loose confirmed issue tighten up both handle now they are as tight as they should be

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near La Plata, MD 20646

Shane B.

Job Details: 07/28/2023

cx complaint is the unit running but not heating. confirmed complaint. i inspected back of unit and found a wire backing out of the plastic connector on the fuse. the plastic part was on fully but the wire was not making contact. fixed connector and tested again. unit is now heating. workign as desinged.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Richmond, VA 23231

John P.

Job Details: 07/28/2023

Installed ring tested working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Rockville, MD 20850

Julian H.

Job Details: 07/28/2023

replaced seal molded with heat gun & working

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Palmyra, PA 17078

Cody H.

Job Details: 07/28/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 07/28/2023

"cx complaint unit displaying loc and cannot start cycle. checked unit, showed cx control loc button, control is no longer locked, checked for faults, unit dispalying f5e3, f9e1, f5e2. cleared faults, ran test 12, door is locking and unlocking as designed. no faults after test cycle, collected $120 advised cx ticket is open for 30 days. check in bag"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Washington, DC 20012

Brian F.

Job Details: 07/28/2023

"Cx states humming noise coming from fridge, found noise coming from vibration of condenser lines, repositioned lines to reduce noise, would not go away completely. Contacted MR, recommended mastic tape to dampen condenser line vibration. Cx was able to remove filter, still waiting for new filter to be delivered, may need returning tech to help install.; ordrng 1 WP505587 (sealer)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Aldie, VA 20105

Richard B.

Job Details: 07/28/2023

CX complant. Gasket falling apart. Inspected unit and found gasket is defective and falling apart. Replaced gasket . Heated to remove wrinkles. . Advised CX to leave door closed for two hours. So gasket gan set. Job completed. RB

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/28/2023

"replaced latch and tested, latch working properly"

We serviced a

KITCHENAID COOKTOP

Model KCED606GSS01

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 07/28/2023

arrived to install part to find cooktop had cracked when using it. cx said she was cooking on it one second it was good then had a pop and crack started. ordering cooktop and 6 bezels for return and marking switch use on return; ordrng 1 W11051487 (top stainless) and 6 W10853046 (bezel knobs)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23669

Carl A.

Job Details: 07/28/2023

"cx complaint of a clanking noise coming from unit,checked unit to find no error codes at this time,found play in wash plate and on the under side of unit could see where blet was slipping on gear case ,pulled pully down to find little bit of oil leaking from gear case ordeirng parts needed for repairs called trade caare spoke with Dejah aurthization W1ZIH0APL1,email confrimed by tech; ordrng 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (Drive Belt) and 1 LOOK/LOOK"

We serviced a

KITCHENAID REFRIGERATOR

Model krmf706ess01

Near Eldersburg, MD 21784

Brian R.

Job Details: 07/28/2023

cx complaint is with noisy fan again and ice comes and goes and makes it slow. took temp readings first of 0 in freezer 39 in fridge 22 through ice maker and no fan. test 66 E0 56 E0 36 could not turn fan on. 57 harvest checks 45 what fill checks.15 checks bin not full unit checks and goes throgh all tests. unit need new fan. did power off and shut down unit a bit as well.as soon as part is in office will schedule. 30 day callback as well as reorder on part. cx does not need to pay anything.; ordrng 1 W10846539 (Ice Maker Fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Millersville, MD 21108

Israel R.

Job Details: 07/28/2023

"F6E4 Float switch open, F4E3 motor not running. Customer complaint unit is not washing dishes and not sprying can be heard and detergent is not disolving. I ran test found motor is not turning on but is getting 120vAC. Quoted for new sump collected in full. Installed new sump and tested unit is back to normal operaitions."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Sterling, VA 20166

Justin S.

Job Details: 07/28/2023

the unit is not working. found the thermistor is open. replaced the thermistor and tested. the unit is now heating good in cycle. the unit is now good; ordrng 1 W10832024 (thrmst-fix)

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Millersville, MD 21108

Israel R.

Job Details: 07/28/2023

Customer complaint unit is not turning on the air frier/convection fan. I tested the unit and the air frier fan is not turning on. I ran control relay test and cooling fan and convection fan came on. went back to air frier and the fan is still not turning on. I reset the board. I ran air frier and now after like 5 min of heating the fan turned on and the cooling fan did too The fan does not turn on right away. But is turnin on now. Unit is back to normal operations.

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