Service History 343 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 11/21/2022

cx complaint unit take several cycles to get dry clothes. ran unit and found unit heats. checked air flow and found the paper did not fall off the rack. went outside to find the vent was clogged. was able to clean out vent and retest. units air flow was 100% better. charged cx $120 service call and $45 in labor for cleaning the vent. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Fallston, MD 21047

Neil H.

Job Details: 11/21/2022

CX COMPLAINT ELEMENTS CYCLING STRANGE AND CX SAID THEY WOULD STILL BE EXTREMELY HOT AFTER BEING OFF FOR HOURS LATER REPLACED RIGHT SIDE ELEMENTS AND SWITCHES

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 11/21/2022

"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"

We serviced a

WHIRLPOOL DRYER

Model WED86HEBWO

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 11/21/2022

"Cs unit would stop mid cycle, couldnt confirm complaint but i found error codes f4e4 L2 line volatge , f4e3 restricted air flow. Inspected unit and found L2 wasnt secured at the terminal block. Secured L2 unit is working properly. Advised customer his exhuast vent is restriced and vent outside doesnt open all the way . If issue continues unit will need a acu."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Dover, DE 19904

Andrew W.

Job Details: 11/21/2022

"Cx complaint is unit not baking or broiling. tested and verified complaint. burners are all working correctly in testing. bake clicks to ignite but does not ignite. broil there is no click for igniting at all. checked connections and dsi board. unit is not getting enough voltage from dsi board to ignite. ordering control, dsi, and broil ignitor just in case. cannot reschedule due to cx having to leave for an appt.; ordrng 1 W11162730 (module-spk) and 1 W11159621 (control) and 1 WPW10333842 (igntr-oven)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Reston, VA 20194

Carl R.

Job Details: 11/21/2022

Cx canceled call do to owner purchase a new unit. Didn't verify model or serial number.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS00

Near Norfolk, VA 23507

Carl A.

Job Details: 11/21/2022

cx cancelled at door as unit is work as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near York, PA 17404

Sal R.

Job Details: 11/21/2022

"CX complaint was that the unit was leaking water when the inlet valves opened. I found the valve to be corroded and leaking when opened. I accessed and replace the valve and dispenser housing, Unit test good. I collected $472.40 for service , parts, shipping, labor and taxes via credit card. UNit test good."

We serviced a

KITCHENAID OVEN

Model KOCE507ESS05

Near Keswick, VA 22947

Eric F.

Job Details: 11/21/2022

"Tested unit according to techline instructions. Techline determined unit not getting continuity through switches to noise filter/microwave appliance manager. Reinstalled harness after techline testing, went to demonstrate failure to Cx and explain techline findings and found unit working again. Disconnecting and reconnecting harness for testing restored lost continuity, unit no working as designed. Instructed cx to call back if any further issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Haymarket, VA 20169

Daniel J.

Job Details: 11/21/2022

leveled fridge found left gasket wider than left heated gaskets slight change ordering both door gaskets customer would like ot have both jobs done at once didt want to set up until he is aware of the parts for the combi oven; ordrng 2 W10830055 (gaskets)s

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 11/21/2022

"cx complaint unit making high pitched noise. verified issue. unit displaying fae2. cycled power. come to find ice build on rc evap fan. steamed frost build. come to find defective control not sending proper voltage to rc fan, ordering acu and returning with evap cover.; ordrng 1 W11574770 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 11/21/2022

"Replaced crisper drawer and harness, the door fip came with a new control so i didnt use the one i ordered. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Chesapeake, VA 23322

Zachery R.

Job Details: 11/21/2022

"cx complaint unit not completing cycles. checked unit, come to find defective lower harness, splice connection at drain pump, claibrated and tested, unit shaking excessively. come to find side to side play in shaft, ordering gearcase, clutch, motor, and belt to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (clutch) and 1 W11239857 (belt)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Bel Air, MD 21015

Neil H.

Job Details: 11/21/2022

REPLACED THE GEARCASE AND ROTOR STATOR CLUTCH RECALB UNIT AND TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rochelle, VA 22738

Eric F.

Job Details: 11/21/2022

Confirmed cx complaint unit intermittently restarting. Start device and capacitor or compressor failing. Ordering start device and capacitor.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10448874 (start-dev)

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Prince Frederick, MD 20678

Shane B.

Job Details: 11/21/2022

after declining to have me work on the other unit cx moved on to dishwasher. he was explaining it doesnt was and he turned unit on. it started washing properly. he said he didnt want me to work on it now that its running. didnt work on this unit etiher.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Harrisburg, PA 17113

Drew B.

Job Details: 11/21/2022

replaed both parts unit checks good

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDB02

Near Baltimore, MD 21209

Eric W.

Job Details: 11/21/2022

cx complant of nunit not cooling in fridge and frost in freezer inspected unit found gaskets sealling good but found cabnert tyo liner in bottome right corner not sealed up put tape over the gap to see if the frost goes away

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20882

Marc M.

Job Details: 11/21/2022

cx complaint unit not cooling. inspected unit and upon arrival found room temp in both fc and rc. cx oulled unit out and power was cycled. upon powering unit on for that the compressor start widning will buzz loudly and not begin run. unit has failed compressor and will require SS repair. also while behind unit found water line from filter housing to be substantially damaged. at risk of water leak am ordering new water tubing to correct damage. pics taken. SS tech only on return 3 count; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11504415 (lokring) and 1 W11506621 (lokring) and 5 W11506635 (process stub)s and 1 W11109499 (drier) and 1 W11504445 (lokring) and 1 W11504447 (lokring) and 1 W11598434 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 W11482381 (water tube 1) and 1 WPW10499015 (water tube 2) and 1 W11484604 (water tube 3)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Bel Air, MD 21015

Neil H.

Job Details: 11/21/2022

"REPLACED THE CONTROL AND RF FUSE AND THE UNIT NOT POWERING ON SEEN BURN MARK ON CONTROL ORDERING ALL HIGH VOLTAGE PARTS TO REPLACE AND NEW FILTER BOARD.; ordrng 1 WPW10531156 (filter) and 2 W10138793 (fuse)s and 1 WPW10210878 (housng-lmp) and 1 WPW10693025 (magnetron) and 1 W11493408 ( Transformer, High Voltage) and 1 W11335495 (Capacitor, High Voltage) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Phoenix, MD 21131

Brian R.

Job Details: 11/21/2022

came out to replaced lights cx had sent to her covered by S-code S84638 for Labor and parts. advised cx she will have to pay 120 service call fee. she said she shouldnt have to but will. replaced all lights sent for this unit. cx pleased and said very bright and pleassed. job complete.

We serviced a

WHIRLPOOL COOKTOP

Model MGC9536DS00

Near Gaithersburg, MD 20882

Marc M.

Job Details: 11/21/2022

installed parts and tested unit. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Dustin F.

Job Details: 11/21/2022

"CX Complaint: Filter Door BrokeInspected Unit, confirmed Broken Filter Cover photo in quick pics. attempted to inspect filter head, when removing filter, filterhead ruptured and sprayed water through the kitchen. Got CX to turn off water main while i attempted to control the water. Shutoff valve behind unit failed to turn off water. After main turned off, i reseated filter, turned main on and tested for leaks. no leaks present, CX turned off water main and left off while he left for work, advised cx to get plummer. i cleaned up water in area with shopvac and 1 towel. CX rushed me out of house, said 'he was late for work and had to go' ORdering PArts for repair.; ordrng 1 Look (Look) and 1 W11346623 (Filter head) and 1 WP67006331 (Filter Lid) and 1 W11524655 (Valve)"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Reston, VA 20191

Christian C.

Job Details: 11/21/2022

"Cx complaint of a gas leak from gas valve. Inspected unit and found a connection not secure at all. I could lift the connection with my finger. Secured connection. Waited around 10 minutes and no more gas smell. If cx calls back order W10898290-gas valve, and gas sniffer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20882

Marc M.

Job Details: 11/21/2022

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Cockeysville, MD 21030

Brian R.

Job Details: 11/21/2022

came out and replaced board and inverter. mag had damaged terminal. tested both sections. again after about 5 sec unit shuts down and flashes F1E5 code that inverter not responding. unit has proper power. will reorder Inverter as well as add control. as soon as parts are in office will schedule.; ordrng 1 W11346197 (Mag Re Order) and 1 W11325604 (Inverter Re Order) and 1 W11179310 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 11/21/2022

installed new heater . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Richmond, VA 23236

John P.

Job Details: 11/21/2022

"CX complaint unit not working checked unit found error 4-3, 7-1, confirmed bad sump quoted:W11025157 $257.49$110 labor$15 shipping$15.45 tax"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Bear, DE 19701

Andrew W.

Job Details: 11/21/2022

"Per prior tech's diagnosis, replaced infinite switch and tested burner. burner and unit are now working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 11/21/2022

"cx complaint unit not cooling in rc and fz warmer than it should be. inspected unit and verified complaint. found evap overfrosted. inspected control and it only has 1 sticker on it. found element not heating. found bad connection on evap harness to brown heater wire. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, in stock @ tribles. scheduled return visit for 12/2; ordrng 1 W11546681 (evap harness)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Selbyville, DE 19975

Michael E.

Job Details: 11/21/2022

"Upon trying to replace door panel i found the UI insert is incorrect and seems to be glued into place so i was unable to transfer UI inserts. Part number is correct, just the UI insert is incorrect. Reordering door panel and adding nameplate. Cannot reschedule due to NW part.; ordrng 1 W11461693 (door panel) and 1 WPW10612925 (nameplate)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Washington, DC 20004

Shawn D.

Job Details: 11/21/2022

cx complaint had a leak unit stopped working but is working today wants unit inspected and make sure its safe to use. inspected unit and is working good today heating good fan works. cx had vent fixed so more leaks. i did notice rear cabinet is popping out so removed screws and popped back in reinstalled screws and unit is safe to use. unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Brandywine, MD 20613

Robert A.

Job Details: 11/21/2022

I installed the ordered part and tested the unit for the cx. I found that the hot water valve does not opening completely. When turn on to the full no water runs but water comes out at it's highest pressure when the valve is turned half way on. I informed the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, VA 23503

Carl A.

Job Details: 11/21/2022

cx complaint of unit leaking water.checked unit for error codes was unable to get unit to leak at this time fill hose look like that might have been leaking as the cx stated that they are new how ever appears to be rust on threads of fill hoses tightne hose tested unit works as designed

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Pasadena, MD 21122

Alexander D.

Job Details: 11/21/2022

"replaced control and gas valve/regulator. when i took old valve off, noticed switch on regulator turned off. tested unit, gas valve now opening again but still igniting intermittently. have spark and gas coming in. ignites more consistently with bottom panel off and door open. called techline, sr#7735102772. TL said issue must be in bake burner tube or ignitor alignment if we have spark and gas coming in. tried adjusting ignitor, no change. noticed a little soot under bottom panel. ordering bake burner and ignitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W10764654 (bake burner) and 1 WPW10324262 (bake ignitor)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 11/21/2022

"cx needs to call wpol back, cx had ext wty .. having ticket dispacted correctly.. unit needs gearacse and 4- suspension rods .. took a quick glance at unit.. suspension bouncing like a basket ball .. send shop job if ticket is redispacted"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model MH1170XSB6

Near Prince Frederick, MD 20678

Shane B.

Job Details: 11/21/2022

cx decided it would be cheaper to replace the unit than fix it and declined to have me work on the unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Haymarket, VA 20169

Daniel J.

Job Details: 11/21/2022

dishwasher tub seal came off replaced with new made sure racks wasnt catching new tub seal diag checked for leaks none present

We serviced a

KITCHENAID COOKTOP

Model KICU569XSS00

Near Sparks Glencoe, MD 21152

Brian R.

Job Details: 11/21/2022

cx complaint is she was using unit one day and herd a pop then unit stopped working and then started flashing numbers and letters. cx said she has a warrenty but didnt think she had to call them. per service pointer an\'ll parts need to be replaced at the same time as well as i pointer part thats ordered as well. will order up whats needed and cx will call ticket in for coverage as well as call office back she said..; ordrng 1 WPW10396615 (Display Board) and 1 W10607550 (Pointeer Kit)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 11/21/2022

cx complaint rc not cooling properly and frosting in fz. inspected unit and verified complaint. evap overfrosted. found control has 2 stickers on the side meaning it should be replaced. heater is heating and defrost thermistor is reading 28.7kohms while encased in frost. cleared frost with steamer. ordering control. call cx to schedule return visit once we have eta on part; ordrng 1 W11546690 (control box)

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Prince Frederick, MD 20678

Shane B.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23661

Justin W.

Job Details: 11/21/2022

cx complaint unit making grinding noise when it is turning or agitating counterclockewise. checked unit to find slight play in gearcase. ordering gearcase and parts to complete repair. found slight play in gearcase causing issue with splutch grinding. replaced splutch so unit is useable until we return. grinding is occurring with unit empty in quickwash after roughly 5 minutes of use. ordering parts to fix unit. advised scheduled cx for the 28th of november due to parts readily available. advised if we have an issue obtaining parts in time for appointment that she would be called. cx agreed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 look (look) and 1 W10752187 (screw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Laurel, MD 20723

Andrew H.

Job Details: 11/21/2022

And removed door handle. I found that the dowl screw there were loose. I tightened out screws and reinstalled handle. I tightened all other door handles and unit is now working properly. Customer showed me frost on the top of food in the freezer. I advise customer make sure that they didn't have items larger than 2.75 inches in diameter in the pizza storage area cuz this could be hitting the upper drawer and keep in the drawer open allowing warm air to enter. Customer will keep an eye on the frost. I also adjusted defrost setting from adaptive defrost to basic defrost.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 11/21/2022

"Cx complaint unit is not working properly inspected unit found not heating ordering mag, diode, and the capacitor ; ordrng 1 W11391712 (Magnetron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Baltimore, MD 21217

Eric W.

Job Details: 11/21/2022

installed new coupler compressor and filled unit unit now starting to cool

We serviced a

JENN-AIR ICE MAKER

Model JUIFN15HX01

Near Bluemont, VA 20135

Ezra M.

Job Details: 11/21/2022

"door not sealing. leveled unit, adjusted hinges, verified gasket installed properly. still not sealing. ordering hinges and door. unable to test unit due to faulty water supply line.; ordrng 1 W11176752 (hinge assy, top) and 1 W11176753 (hinge assy, bottom) and 1 W11346787 (door, black)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/21/2022

replaced cabinet absorbers and suspension rids reinstalled tested spin and agitate sounds normal ***look look cabinet needs to be picked up

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21211

Keith H.

Job Details: 11/21/2022

landlord is respoinsible for payment however unable to reach landlord before servicing

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, VA 23236

John P.

Job Details: 11/21/2022

found wire not fully seated on TCO seated wire tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Newark, DE 19702

Andrew W.

Job Details: 11/21/2022

"Per prior tech's diag, replaced all parts ordered. checked new gasket seal to make sure it was sealing properly. unit is now working as designed. job complete."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 11/21/2022

"upon arrival, checked unit, unit displaying f7e7 motor unable to reach target rpm, f0e9 off balance. unit is properly installed. ran auto test cycle, unit is shaking excessively. checked gearcase. come to find small amount of oil leaking from bearing onto clutch. advised cx its best if we replace all parts at once, cx agreed. ordering gearcase, belt, washplate, motor, and clutch to complete repair. returning with suspension rods.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10902814 (washplate)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model MH1170XSB6

Near Prince Frederick, MD 20678

Shane B.

Job Details: 11/21/2022

cx decided it would be cheaper to replace the unit than fix it and declined to have me work on the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near North Bethesda, MD 20852

Julian H.

Job Details: 11/21/2022

CX complaint about unit not giving enough pressure from dispenser checked with filter & without filter & pressure stayed the same went to the back & found that water line was a little kink checked pressure to a bucket & is strong but not at its fullest routed hose differently so it wont kink when refrigerator is pushed back test pressure Cx states is better but if problem persist is going to be an issue with water valve supply at that point Cx will need a plumber

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Hampton, VA 23605

Justin W.

Job Details: 11/21/2022

cx complaint unit leaking and not completing cycles. checked unit to find dispenser leaking. ordering dispenser for leak. unit completing cycles for me. ordering dispesner to complete repair. found sock blocking holes on bellow another point of leaking. removed sock no leak at location once debri removed. found power cord ground no longer on power cord. ordering cord to complete repair.; ordrng 1 W11524105 (dispenser drawer) and 1 W11316254 (power cord)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW1

Near Hampton, VA 23669

Justin W.

Job Details: 11/21/2022

replaced parts ordered. heated unit to 350 unit working as designed.

We serviced a

KITCHENAID COOKTOP

Model KICU569XSS00

Near Sparks Glencoe, MD 21152

Brian R.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 11/21/2022

"CX Concern the units console not responding .. Found the console overlay coming off and not responding .. unit needs new console , unit under ELW program ..; ordrng 1 W11460908 (console) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Dumfries, VA 22026

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Washer is Teeter Tottering. Level the unit. Ran drain and spin on the unit. No more Teeter Tottering. Unit is working as Designed.

We serviced a

AMANA REFRIGERATOR

Model BBI20TPE

Near Bethesda, MD 20817

Roberto I.

Job Details: 11/21/2022

"Cx complaint water leaks from icemaker.Inspected unit, confirmed corroded mold and leak from icemaker. Replaced and tested icemaker using pre id part. Collected"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Portsmouth, VA 23704

Zachery R.

Job Details: 11/21/2022

"upon arrival noticed live infestation, advised cx to contact exterminator then contact via office with receipt."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Roseland, VA 22967

Kyle A.

Job Details: 11/21/2022

Updated heater as per service notice.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Walkersville, MD 21793

Ricardo S.

Job Details: 11/21/2022

"Cx complains that the unit not spining.. inspected unit i ran diagnostic test mode and found an error code f8e1 long fill, the cold valve is bad, unit not filling with water.. then the unit get stuck on rinse cycle; ordrng 1 W11038689 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Zion Crossroads, VA 22942

Eric F.

Job Details: 11/21/2022

"Confirmed cx complaint unit not cooling. Cx states they power cycled unit and cooling function was restored. Found evidence of fresh food UI pantry drawer exposure to water. Instructed cx on unit care, quoted him for new door in the event that the issue reoccurs and cannot be fixed by power cycling. Charged 120 diagnostic.; ordrng 1 W10815674 (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Millersville, MD 21108

Alexander D.

Job Details: 11/21/2022

"cx complaint unit still making big bricks of ice. inspected unit and verified complaint. ice is too big in mold, icemaker is filling with too much water. cycled icemaker and it harvested but when it filled water came shooting in a lot faster than normal. didnt seem icemaker was calling for water too long. issue must be valve or too high of water pressure. ordering valve and water pressure tester to make sure pressure is between 30-120PSI. also ordering icemaker in case this one gets damaged harvesting big bricks of ice. call cx to scheudle return visit once we have eta on parts; ordrng 1 W11546685 (valve) and 1 W11546935 (icemaker) and 1 WATERPRESSURETESTER (WATER PRESSURE TESTER) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Mechanicsville, VA 23116

Jonathon C.

Job Details: 11/21/2022

"cx complaint, poofing during operation. tested unit, unable to replicate. adjusted burners, instructed cx to get a video the next time it happens. job is complete."

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Eldersburg, MD 21784

Ricardo S.

Job Details: 11/21/2022

"Replaced cntrl elec.. i ran diagnostic test mode, test# 12 working ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Madison, VA 22727

Eric F.

Job Details: 11/21/2022

"Confirmed cx complaint friction sleeves not holding. Found left friction sleeve worn through, right worn but not broken. Replaced with truck stock, flared hinges out slightly to take some pressure of friction sleeves so that they don't break. Replaced old sleeves with truck stock, tested unit, unit working as designed.; ordrng 2 WP8268961 (EF TS Friction Sleeve)s, used 2 WP8268961 (Friction Sleeve) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Walkersville, MD 21793

Ricardo S.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dumfries, VA 22026

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Dishwasher Detergent Lid will not close. Checked the Detergent Lid. Lid will not stay closed. Installed the Dispenser. Tested the unit. No leaks. Unit is working as Designed. ( Advised to put all pods at the bottom of the Dishwasher Tub.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Midlothian, VA 23112

John P.

Job Details: 11/21/2022

Checked unit found wire not seated on heater seated wire tested working as designed

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Potomac, MD 20854

Julian H.

Job Details: 11/21/2022

CX cokmplaint about unit being loud & squealing a lot causing cycles not to finish sometimes inspected unit on test mode F0E5 unbalance error then put unit on auto test & found squealing from suspension pushed them & not moving back up quickly issue with suspension CX DONT WANT TO MOVE FWD YET PAID SVC CALL ONLY; ordrng 1 W11130356 (suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Stafford, VA 22556

Thomas B.

Job Details: 11/21/2022

Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22554

Robert W.

Job Details: 11/21/2022

CX Complaint is the unit wont drain and lid wont lock. Inspected unit and found unit not working pulled unit out and found the lower harness is damgaged to the drain pump splice wire got unit to drain but lid wont lock. Ordering Lower harness and lid lock.; ordrng 1 W11643701 (Lower harness)

We serviced a

N/A N/A

Model n/a

Near Harrisburg, PA 17110

Fred G.

Job Details: 11/21/2022

"cx complaint all 4 top burners were not lighting, gas smell but no ignition. inspected unit and could not find a model/serial number plate. called MR to see if he could help and together we did not find it. we can not order parts or see if parts are available with out. unit is unrepairable at this point."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hampton, VA 23663

Justin W.

Job Details: 11/21/2022

"replaced gearcase, cap, screw, cam, and belt. calibrated and tested unit working as designed"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 11/21/2022

"Installed new bake and broil LP orfices , verified the regulator cap is LP . Tested bake and broil , both flames look good, except broil lights , bake ignitor clicks and broil goes out.. bake works fine , when just using bake.. inspected ignitors / connections and wires themselves .. Unit needs spark module and broil ignitor; ordrng 1 W10860916 (spark module) and 1 WPW10333842 (broil ignitor) and 1 WPW10324262 (bake ignitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Manassas, VA 20112

Demonte S.

Job Details: 11/21/2022

Installed the Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Oakton, VA 22124

Richard B.

Job Details: 11/21/2022

"CX complant, Need to cycle breaker to shut off machine, Inspected unit and found console assembly responds to turning unit on but not off. Installed new console , Tested unit, Working as designed. Collected 120 and 80 labor. RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS00

Near Norfolk, VA 23507

Carl A.

Job Details: 11/21/2022

cx cancelled at door as unit is work as designed

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 11/21/2022

"upon arrival no answer at door waitied for cx. cx complaint unit not washing. checked unit, unit displaying f4e3. ran auto test cycle. water is not pumping as it should, checked motor, motor is measuring out of range, ordering new sump&pump to complete repair.; ordrng 1 W10888591 (pump and motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 11/21/2022

"Puddling at front left corner . no big signs of tears in hose/ crack in components .. no errors .. fabric softner overflowing, needs new valve and dispenser.. Call techline if cx calls back again , regarding possible splash gaurd tub ring; ordrng 1 W11220230 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Lancaster, PA 17603

Justin L.

Job Details: 11/21/2022

Cx complaint light out in rc. Was able to access unit and found that the rc light had failed. Ordering switch and setting return for Mon 11/28/22; ordrng 1 W11384469 (door switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Centreville, VA 20120

Richard B.

Job Details: 11/21/2022

"CX complant. Dishrack pulling gasket and rack falls. . Inspected unit and found after adjuster replacement the upper rack is pulling on the door gasket when it rides in and out and rail stops are not installed properly. Adjuster upper rack so it no longer rubs on door gasket when riding in and out and installed rail stops correctly so rack dosent fall out, Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 11/21/2022

Informed RTM of the uneconimical issue in ticket rtm understood found someone else tried to sell and it was returned for same issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rochelle, VA 22738

Eric F.

Job Details: 11/21/2022

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Bristow, VA 20136

Demonte S.

Job Details: 11/21/2022

Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Detergent. Ran Service Diagnostics on the unit. No Error Codes. Checked the Load & Go settings. Load & Go is Disabled. Turned Load & Go On. Started a normal Wash Cycle. Soap is Dispensing. Showed the cx. This is a Use & Care Call. Advised that the cx only get one of these type of calls. Referred the cx to read the Use & Care or call whirlpool to ask if they can send a manual by email.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Ashland, VA 23005

Jerod R.

Job Details: 11/21/2022

"tested unit found unit had bad valve do to pinched res. line replaced filterhead assm and valve , tested unit , unit is now fully functional"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Macon, VA 23139

Jerod R.

Job Details: 11/21/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 11/21/2022

"cx complaint no operation, checked unit found open thermal fuse, element shorting to G on this appt. replaced thermal fuse and element, tested, element did not cycle off, tripped fuse, unit heated on air only, indicating failure in controls, cx advised did not want any further repairs, and was purchasing new unit.; ordrng 1 WP3392519 (lr/vs rop1y), used 1 WP3392519 (fuse lr/vs rop1y) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Portsmouth, VA 23701

Anthony D.

Job Details: 11/21/2022

cx complaint unit not making ice checked temps fc at 2 degrees checked ice maker found icemaker to be in the off position turned to on position icemaker cycled and filled unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 11/21/2022

Inspected unit unable to locate any noises unit runs without issue no error codes did a full check found loose connections on motor tightened tested for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20882

Marc M.

Job Details: 11/21/2022

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Harrisburg, PA 17110

Fred G.

Job Details: 11/21/2022

"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near McLean, VA 22101

David J.

Job Details: 11/21/2022

F5E1 Lid switch fault F2E1 Ui stuck key CX complaint unit will sometimes and cycle and leave clothes wet. Arrived to unit and inspected and found that customer just moved in the house with this unit. Put unit into diagnostic mode and check for Error codes. Found two error codes above. Cleared error codes and ran diagnostic cycle. Found unit completed cycle with no issues during cycle. The agitation process was very weak. Checked for error codes after cycle and had none. Lifted unit and inspected clutch clutch needs to be replaced due to ware. Found no oil from gearcase. Ordering lid latch as well. Quoted customer for repair. Customer paid 120.00 service call. They will call and let us know if they want to continue with repair. ; ordrng 1 W10734521 (Clutch) and 1 W10810403 (Lid latch)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Washington, DC 20004

Shawn D.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Stephenson, VA 22656

Danny R.

Job Details: 11/21/2022

this is a rental and landlord thought it was covered bc they got work dont in jan 22 . cx will call wp to get unit covered and cancelled at door no payment

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Oak Hill, VA 20171

Carl R.

Job Details: 11/21/2022

"Cx complaint is, Not Draining - Front Load Washer. From previous technician recommendations. Removed lid and removed hoses from drawer. Installed new deawer. And lid. Unit working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Prince Frederick, MD 20678

Shane B.

Job Details: 11/21/2022

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Damascus, MD 20872

Marc M.

Job Details: 11/21/2022

cx complaint torn door gasket. inspected unit and found abrasive section of gasket ripped at the bottom right side of the door. unti will need new door gasket as well as high temp adhesive to apply gasket and 24 hours to cure.; ordrng 1 WPY055980 (adhesive (high temp))

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