Service History 342 - VIA Appliance

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW0

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 07/29/2023

"W10721967 28.58 W11213879 16.54W10528947 17.20cx complaint unit is not spinning. checked the unit and found that the gearcase had no oil but the motor grinded aot during the spin cycle. motor is covered by entitlements for 10 years. found the hub teeth worn out and also belt markings on the pulley. therefore, recommend ordering a belt, pulley, and hub. had a hub so i replacedit. need a blet motor and pulley.cx paid in full by check; ordrng 1 W11222082 (motor cbe) and 1 W10721967 (clutch kit) and 1 W11213879 (belt) and 1 W10528947 (hub ar vs), used 1 W10528947 (hub ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Norfolk, Virginia 23518

Austin D.

Job Details: 07/29/2023

cx complaint the unit is not cooling at all. checked the unit and found that the unit was showing the words cooling off. with the wires in the door being broken this can cause the unit to think it has a power outage or a short if two wires make contact with each other. therefore i recommend the cx keeping an eye on the ui while we are waiting for the door to resolve the issue.; saved tckt

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, Virginia 23325

Austin D.

Job Details: 07/29/2023

"no motor was ordered/sent with me. went ahead and tried the harness by itself. the unit will go into a drain and spin but seems as if it overheats and stops spinning. therefore, ordering the mootor to resolve the issue. will return once the parts come in. will return once the motor comes in. motor cbe.; ordrng 1 w11222082 (motor cbe)"

We serviced a

MAYTAG OVEN

Model MGT8800FZ00

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 07/29/2023

"arr at cx and found valve box a little damged founf valve is damaged, reordering valve.; ordrng 1 WPW10546238 (Valve oven)"

We serviced a

MAYTAG OVEN

Model MET8720DS02

Near Springfield, Virginia 22153

Lloyd B.

Job Details: 07/29/2023

Cx complained neither oven heated correctly. Installed new sensor and control and tested and it now works as designed. Job complete

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Vienna, Virginia 22180

Christian C.

Job Details: 07/28/2023

"Installed spark module. Tested all burners. CF, LR, and RR. Spark after flames are iginited. Installed igitor harness. Issue still persists. Called techline. SR#7736964996 Tested voltages all correct. While moving switch harness to spark module CF burner stopped sparking. Advised to replace switch harness. Ordering switch harness; ordrng 1 W10399614 (switch harness)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near West Springfield, Virginia 22152

Tanner B.

Job Details: 07/28/2023

"Found loose connection on cycling thermostat , reseated and tested unit.. Job complete; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 07/28/2023

"cx complaint unit is not making ice. inspected unit and first took a FC temp and found 6 degrees. when trying to get into diag I found user interface switch 5 not sensing touch all the time. test 56 shows E2 (motor lost postion), test 57- I found no movement from IM, unit showed 02 (not complete). i test voltage and found 119.6vac to IM. test 36 I found ice box fan works. unit needs user interface and ice maker to correct issue. once parts are approved and in please reach out to cx and set up a return visit.; ordrng 1 W11330971 (user interface) and 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Hampton, Virginia 23664

Carl A.

Job Details: 07/28/2023

"cx compliant of unit not heating,checkedu nit to find the following error codes F4E1,F6E3,F4E4,found a burning smell comin from unit,open consule to find that the relays on the control board melted with the harness correct voltage comin to the unit 119 vac on L1 ,121 on L2 and 243 across L1 to L2 and found motor to have an open as well as would have to turn drum by hand to get it start ordering all parts needed for repairs Advise cx to leave unit on plug as tech unplugged unit for saftey resaon; ordrng 1 W11124268 (console) and 1 W11104351 ( Main Harness) and 1 WP3406107 (Door Switch) and 1 661570V (belt) and 1 W10837240 (Idler Pulley) and 1 279787 (Drive Motor & Pulley) and 1 WPW10349492 (Blower Wheel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS03

Near Brookeville, Maryland 20833

Julian H.

Job Details: 07/28/2023

Cx complaint about water dripping from dispenser inspected & found that it could be an issue with valve or water line inside door has a pin hole advised Cx that i can try valve because door is NLA made him awared of no refunds if part was used agreed replaced valve leak stopped CX PIF THRU APP

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Baltimore, Maryland 21231

Shane M.

Job Details: 07/28/2023

i nstalled control. passed test 12 console not needed. refund 221.36to cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Fairfax, Virginia 22031

Tanner B.

Job Details: 07/28/2023

"CX Concern the units filter not going into housing and getting too cold in the rear center of the deli drawer.. found the unit needs the correct everydrop filter , informed cx what part number was needed for filter.. tested the units dampner assembly in test 3, dampner is operating but not fc fan.. ordering fan, dampner and control ..; ordrng 1 WPW10479155 (dampner) and 1 W11578030 (fc fan) and 1 W11224256 (control) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Pikesville, Maryland

Shane M.

Job Details: 07/28/2023

installed doorlock no action on console. called techline sr7736745722 correct voltage to console. unit needs a console Look (LOOK) 2nd tech on return

We serviced a

WHIRLPOOL UNKNOWN

Model n/a

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 07/28/2023

screening

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Pikesville, Maryland 21208

Shane M.

Job Details: 07/28/2023

cx complaint of a noise complaint took convect fan & bake cover. tighten all screws. push igniotr closer to tube. no sounds.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Baltimore, Maryland 21207

Shane M.

Job Details: 07/28/2023

cx complaint the unit isnt baking. found ignitor barley glowing. unit need a glow ignitor.; ordrng 1 W10918546 (ignitor)

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Baltimore, Maryland 21215

Shane M.

Job Details: 07/28/2023

cx complaint tthe unit cooktop just kept clicking n cooktop. preheated unit to 350F. tried all burners. found no issues. unit reached 350F.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Baltimore, Maryland 21229

Shane M.

Job Details: 07/28/2023

"cx complaint the unit isnt cooking foods proper. found unit to be heating properly.Unit reached 350F, showed 360F test cycle. advised cx of calibration mode +30F _ -30F by holding bake for 3 seconds. called techline SR7736971477"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 07/28/2023

I was able to access and replace bioth the LH and RH hinge. UNit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Aldie, Virginia 20105

Richard B.

Job Details: 07/28/2023

"CX complant. Handle falling off unit. Prior diagnosis found units door handle not secured good. And unit needs control , bezel and vent fan. Installed vent fan , control and bezel. Tested unit and working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 07/28/2023

As per previous tech was able to access unit and replace part. When testing unit locks fills and drains but never stops draining. Made sure pressure hose clear and tested again and same issue. Unit will need control for repair. Spoke to VL and set return for Wed 8/2/23; ordrng 1 W11513246 (control)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 07/28/2023

"cx complaint unit not completing cycles. checked unit, unit displaying f7e1. come to find oil leaking from gearcase, ran auto test cycle, unit would not spin just humming, checked cap, cap is reading out of range, replaced with v/s, calibrated and tested, advised cx to try small loads until return visit. ordering gearcase, clutch, and belt to complete repair.; ordrng 1 W11454734 (gearcase) and 1 WPW10006384 (drive belt) and 1 W11395618 (cap (zr v/s)) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL WASHER

Model WMH32519HZ07

Near Frederick, Maryland 21701

Andrew S.

Job Details: 07/28/2023

Cx complaint is that the unit is not turning on. Upon arrival I found that the unit has power but when the cx attempts to start a cycle it shuttered and shuts off. I found that the interlocks are not making good connections. I am ordering the interlocks. I also found that after I inspected the interlocks the unit began functioning properly but intermittently. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11551558 (Interlock Upper) and 1 W11551761 (Interlock)

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Timonium, Maryland 21093

Drew B.

Job Details: 07/28/2023

cx complaint that unit strong gas smell at the bake and started allowing gas into the oven but wouldnt light. i foudn all cooktop burners are workingcorrectly. i checked broil and lights up no issues. i testeed the igntor. iginter does click (getting power) and after the first 5 clicks stoped.. i waited and tried again and lit up and tried 3 more times nd lit to 350 .. intermitting ignter WPW10324262 and call to reschd with cx. when in to return. unit IS SAFE and can be used.; ordrng 1 WPW10324262 (ignitor 0@trb)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Milton, Delaware 19968

Michael E.

Job Details: 07/28/2023

"CX complaint: error code and cooling fan keeps running. Tested and verified complaiont. F3E0, F6E4 error codes. Plug connections looked good. Per service pointer, Ordering temp probe and main harness. Cannot reschedule due to SO part.; ordrng 1 W11598120 (probe sensor) and 1 W11245671 (main harness)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lewes, Delaware 19958

Michael E.

Job Details: 07/28/2023

CX complaint: long dry times. Tested and verified complaint. Unit is heating and tumbling but failed the air flow test using and electronic air flow tester. I advised CX to have venting cleaned out or replaced and recommended to shift unit to the right to get the vent to be more staright for better air flow. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hertford, North Carolina 27944

Austin D.

Job Details: 07/28/2023

cx complaint the unit is not cooling. checked the unit and found that the freezer coil was frozen over about 2/3 of the wat. the bottom portion was defrosted so it seems to be going into defrost just getting pulled out too early. found bimetal out of range and also ordering control to replace them as a pair. will return once the parts come in.; ordrng 1 W11595219 (control) and 1 W11566892 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hertford, North Carolina 27944

Austin D.

Job Details: 07/28/2023

"cx under impression had an extended warranty. gave the cx plenty of time to look for the info. advised her regardless if she found the info, the call would need to be sent through the extended warranty company prior to us being able to service the unit. cx agreed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Edenton, North Carolina 27932

Austin D.

Job Details: 07/28/2023

replaced the filter hube heater. tested operation. unit is running as designed.

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Tyner, North Carolina 27980

Austin D.

Job Details: 07/28/2023

"cx complaint the unit is not turning on and tumbling. checked the unti and found that the door switch is not reading like it should open or clsoed. therefore, the unit needs a new swtich. cx did not want to go ahead with repair but instead wanted to replace the switch on his own. left cx with a quote."

We serviced a

KITCHENAID ICE MAKER

Model Kuix535hpa00

Near Timonium, Maryland 21093

Drew B.

Job Details: 07/28/2023

cx complaint that unit is still not cooling mksing ice again after so many ss repair attempts.. arrived foudn unit plugged in but cooling off since never cooled. i foudn when plugged low and high on have sitting 50psi on both... when compressor turns on in test i found 3L 122 H then when comp and hot gas operates had readings of 48L & 98H when hot gas on with comp .. also no signs of nitrogen leaks @140 psi held at 110 on low didnt move.. called TL spoke to Liam sr7736554916 provided info nd deemed NR. gave sr to cx.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Sparrows Point, Maryland 21219

Alexander D.

Job Details: 07/28/2023

"replaced control, control panel and doorskin with ui. tested unit. completed test cycle properly, no errors came back. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dundalk, Maryland 21222

Alexander D.

Job Details: 07/28/2023

"cx complaint pillow case stuck under washplate. inspected unit and verified complaint. unit wasnt overloaded, pillow case is just very thin. advised cx she may want to wash these in a mesh garment bag, cx understands. removed washplate to get out pillow case. ordering washplate and bolt. call cx to schedule return visit once we have eta on parts; ordrng 1 W11510461 (washplate) and 1 W10752187 (screw)"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 07/28/2023

"s191aqcx complaint the unit is not cooling correctly and that the lights are not working. replaced the freezer light per service pinter and all lights came on. temp in freezer is holding around 22 degrees. frdige is at 50. therfore, the unit is not cooling correctly. checked the unit and found that the rc evap was completely frozen. i dont think it is SS due to the unit making ice intermittenly. that tells me it wants to get below 15 degrees but with all the refrigerant being trapped in the rc coil there is not enough going into the freezer coil. quoted cx for replacement fan motor with harness. if fan motor does not fix the issue then a ss issue is going to be the cause. recommend trying the fan motor first.; ordrng 1 W11087438 (fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Martinsburg, West Virginia

Ricky E.

Job Details: 07/28/2023

"installed parts, unit cks ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/28/2023

cx complaint unit leaking i found the gasket was worn replaced and tested the unit no leaking

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Baltimore, Maryland 21224

Alexander D.

Job Details: 07/28/2023

cx complaint unit giving f2e1 error. inspected unit and verified complaint. f2e1 stuck key flashing upon arrival. seems cancel button isnt responding correctly. ordering control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11620481 (control)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS1

Near Timonium, Maryland 21093

Drew B.

Job Details: 07/28/2023

cx complaint that unit is leaking on the right side and appears to be on the side of the unit. i foudn no leaks from inlet vlave and floatr switch gasket etc. i foudn the water to be leaking from the 3rd rack tracks lose causing water to drip out. showed cx and tightened no appearent leaks then collected 120.00 service and checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Towson, Maryland 21204

Drew B.

Job Details: 07/28/2023

cx complaint that unit is getting to warm in the rc ection and maybe freezer foudn the doors are very very lsoely sealed where it doesnt feel tight suctioned. the unit is built in and is leveled and does seal but the not tight suction. also complaint that unit is not dispencing ice.. i found shorted out auger replaced and now operates.. but called TL spoke to Butch about the doors sealing tighter.. gaskets could be losing 'mageticism' after chcking everything out. .. informed cx on gaskets with built in just for fyi.. sr#7736966018 cx pif via check..

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 07/28/2023

"cx complaint unit displaying f8e4, checked unit, unit displaying f9e2, f8e4. cleared faults, ran test cycle, no signs of any leaks, secured drain hose along underside of counter, tested, still no signs of any leaks, unit working as designed. advised cx to monitor unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Towson, Maryland 21204

Drew B.

Job Details: 07/28/2023

cx complaint that unit is leaking into the rc section i foudn the drain port is clogged sheet of ice and leaking down into the ports. was able to steama nd drain out obstruction.. and now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 07/28/2023

"CX complaint frost around icebox, moisture in the freezer, water dispenser and measure fill not working properly.Confirmed frost where the icebox adapter joints the liner and also where it joints the icebox. Confirmed moisture in the Fc. Tested water dispenser, it stops during dispensing with measured fill and also with manual dispensing. Unit needs UI W11330971, switch W11087492 and icebox adapter W10864519 per sp W10842568 Rev B.; ordrng 1 W10864519 (adapter kit) and 1 W11330971 (UI) and 1 W11087492 (switch)"

We serviced a

KITCHENAID OVEN

Model KODE507ESS21

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 07/28/2023

concerns with top broil element found splatter on cover and element repalced element tested both ovens informed customer to lower racks when using broil

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Millersville, Maryland 21108

Israel R.

Job Details: 07/28/2023

Customer complaint unit is not turning on the air frier/convection fan. I tested the unit and the air frier fan is not turning on. I ran control relay test and cooling fan and convection fan came on. went back to air frier and the fan is still not turning on. I reset the board. I ran air frier and now after like 5 min of heating the fan turned on and the cooling fan did too The fan does not turn on right away. But is turnin on now. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Millersville, Maryland 21108

Israel R.

Job Details: 07/28/2023

"F6E4 Float switch open, F4E3 motor not running. Customer complaint unit is not washing dishes and not sprying can be heard and detergent is not disolving. I ran test found motor is not turning on but is getting 120vAC. Quoted for new sump collected in full. Installed new sump and tested unit is back to normal operaitions."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, Virginia 23669

Carl A.

Job Details: 07/28/2023

"cx complaint of a clanking noise coming from unit,checked unit to find no error codes at this time,found play in wash plate and on the under side of unit could see where blet was slipping on gear case ,pulled pully down to find little bit of oil leaking from gear case ordeirng parts needed for repairs called trade caare spoke with Dejah aurthization W1ZIH0APL1,email confrimed by tech; ordrng 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (Drive Belt) and 1 LOOK/LOOK"

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 07/28/2023

"replaced latch and tested, latch working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Washington, District of Columbia 20012

Brian F.

Job Details: 07/28/2023

"Cx states humming noise coming from fridge, found noise coming from vibration of condenser lines, repositioned lines to reduce noise, would not go away completely. Contacted MR, recommended mastic tape to dampen condenser line vibration. Cx was able to remove filter, still waiting for new filter to be delivered, may need returning tech to help install.; ordrng 1 WP505587 (sealer)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 07/28/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Richmond, Virginia 23231

John P.

Job Details: 07/28/2023

Installed ring tested working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Hyattsville, Maryland 20785

Leon

Job Details: 07/28/2023

cx complaint was the right side door handle was loose confirmed issue tighten up both handle now they are as tight as they should be

We serviced a

MAYTAG RANGE

Model MGR8800DS0

Near Odenton, Maryland

Leon

Job Details: 07/28/2023

replaced the ui and set clocked and tested all buttons everything is working as it should

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 07/28/2023

"Cx states IM not working, tested and confirmed. Found wires cut at bottom of FC door. Quoted cx for door replacement, repaired damage to harness at request of cx, IM harvested and filled. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Odenton, Maryland 21113

Leon

Job Details: 07/28/2023

cx complaint was a nosie coming from unit confirmed issue was the damper door ordering new damper and cx was having a issue with ice pan not sticking to the door the issue was cx wasnt opening the fc door from the middle; ordrng 1 WPW10594329 (damper)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bel Air, Maryland 21014

Neil H.

Job Details: 07/28/2023

replaced the slider and found the rotor bolt fell out i replaced it with on provided in the slider bag and the other was laying on the floor recalb and tested unit checked good

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS10

Near Towson, Maryland 21204

Drew B.

Job Details: 07/28/2023

cx complaint that unit had ice build up on the icemaker and when she opened the fc door the ice from the icemaker was made and hit her when opened.. and and also had pic of water frzen like a ice cicle spiraling down from the icemaker... when arrived unitg had good temps no ice falling out and also the icemaker had been functioning and has full bin of ice... i am seeing the ice in the bin nd whats cutting from mold isnt really cutting and could be causing the cubes to jhang up then fall out hit cx and or cause double fill to icemaker bc the teeth arent cutting them clean to allow full mold to fill. W11087434 icemaker 7@tribles; ordrng 1 W11087434 (icemaker 7@tribles)

We serviced a

MAYTAG COOKTOP

Model MER6600FZ2

Near Spotsylvania Courthouse, Virginia 22551

Thomas B.

Job Details: 07/28/2023

Removed and replaced the switches tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near McLean, Virginia 22101

Davonte

Job Details: 07/28/2023

"cx complained unit was giving f7e2 wash motor failure . ran diag confirmed cx complaint. cx contacted home builder and wants to them to replace dishwasher, if home builder doesnt replace Dw he will be calling offcie to schedule appt"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Baltimore, Maryland 21206

Alexander D.

Job Details: 07/28/2023

"cx complaint oven not heating. inspected unit and verified complaint. found ignitor not glowing. ignitor is getting 120v, reading 8Mohms, new ignitor reads 73ohms. gas valve tests good. replaced ignitor from v/s. tested unit. unit is now working properly. quoted 325.98, paid in full with c/c; ordrng 1 W11176454 (ignitor(AD V/S)), used 1 W11176454 (IGNITOR(AD V/S)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 07/28/2023

"Cx complains that the rc not cooling properly, inspected unit the rc temp is at 60 degrees, Fc temp 2 degrees, the damper control is close wont open.. connection cks ok, ran test mode and now the damper works .. now i feel air coming into the fresh food compartment.. unit need damper control.. also order fan just in case; ordrng 1 W11236851 (diffuser) and 1 w11670354 (cntrl elec) and 1 WP2315549 (evap fan motor just in case)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Aldie, Virginia 20105

Richard B.

Job Details: 07/28/2023

"CX complant . Doors uneven , Inspected unit and found doors uneven , Found leveling feet , Left side not touching floor , Right side bent and unusable. Ordering roller and cap leveling foot. Will adjust right door with adjustment underneatth the right door if needed after feet are lowered to stabilize unit. . In stock. Sceduled . RB; ordrng 1 WPW10515762 (foot roller)"

We serviced a

JENNAIR OVEN

Model JMW2427LL02

Near Fairfax, Virginia 22031

Tanner B.

Job Details: 07/28/2023

"CX Concern the unit making noise during operation .. found the top broil element making a tinging noise while getting hot, like the metal is expanding .. also the gap inbetween the mw and oven door isnt even .. Contatcted wpl techline on issues .. sr#7736966804 run self clean for the noise from broil element sheild tinging .. wpl considered the gap inbetween doors cosmetic and cx to call cx relations or distributor where they purchased from. Job complete"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Nokesville, Virginia 20181

Daniel J.

Job Details: 07/28/2023

installed control tested broil set to high ignited

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Linthicum Heights, Maryland 21090

Shane M.

Job Details: 07/28/2023

"cx complaint the unit just beeping n not starting cycles. found F8E4. float switch filled old nasty water, like the water been in float for a while. removed water. tested the unit. found no leaks. unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Woodside East, Delaware 19943

Frederick R.

Job Details: 07/28/2023

CX complaint is fridge door squeaking. Inspected and lubricated door hinge and resolved issue. Also did use & care for top shelf freezing and measured fill. Unit is working as designed. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 07/28/2023

"F6E3-mcu acu error the agitator only going to the left but in dia it was going right but was stopping and going for a few seconds than stop and control was stuck and than restarted from start of dia again; ordrng 1 W11556725 (Whirlpool Washer Control Board) and 1 W11561182 ( Assembly, Fascia)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Stafford, Virginia 22554

Robert W.

Job Details: 07/28/2023

"Cx Complaint is the unit isnt cooling. Inspected unti and found the FC fan motor not operating cycled unit in diag and FC not working damper is working found broken wire at fan motor, Replaced FC fan motor and unit is now working properly."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS04

Near Stafford, Virginia 22554

Robert W.

Job Details: 07/28/2023

Arr at CX and cx stated they tried cancel appt before arr unit has been working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 07/28/2023

CX complaint is unit leaking underneath. Inspected unit and found water dripping from left hinge. Unit is a bulit in and requiores 2nd tech. Spoke to RoB at WPTL (SR#7736967688). Sent pics and attempted to send video but woiuldnt go through. ROb wants all water lines replaced on unit. ALso ordering FC door. 2tech 2ct requested; ordrng 1 2198665 (tube) and 1 WP488366 (clamp) and 1 W10833902 (clamp) and 1 W11565275 (tube) and 1 W11533506 (tube) and 1 W10800793 (dor-fip us) and 1 W10388653 (tube)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 07/28/2023

"CX complaint is scraping noise in dryer. Inspected tested and could not locate issue at first. Sound was coming from blower area. Put absorber pads and tape in several locations. Finally saw that blower wheel was cracked underneath. Replaced blower wheel from VS and found issue was caused by offset housing. Twisted housing so it was straight. Put back together and tested and the dryer is now working properly. Job is complete; ordrng 8 WP8564458 (absorber FRVS)s and 1 WP33002797 (wheel FRVS), used 8 WP8564458 (absorber FRVS), and 1 WP33002797 (wheel FRVS) from stock"

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS3

Near Baltimore, Maryland 21206

Alexander D.

Job Details: 07/28/2023

replaced outer door glass. tested unit. unit is now working properly; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21213

Alexander D.

Job Details: 07/28/2023

"arrived at cx house to diagnose fridge not making ice. knocked on door, no answer. called office, office called cx and they said unit has been fixed already. was advised to move on."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Fallston, Maryland 21047

Neil H.

Job Details: 07/28/2023

cx complaint condensation found cabinet gaps filled them in with rtv sealant and unit checked good cx will call if any further issues

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Culpeper, Virginia 22701

Danny R.

Job Details: 07/28/2023

UNIT has a bad babaffle its grnding its covered under 12 month part warrenty .; ordrng 1 WPW10479155 (baffle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf560sehz00

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 07/28/2023

"CX complaint: unit wasnt making ice and water pooling in ice tray. Inspected unit, confirmed CX complaint. Found Bail arm backed out and not secured, and Fill tube not secured in icemaker. Reseated bail arm and fill tube then tested icemaker, unit now working as intended."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Severn, Maryland 21144

Dustin F.

Job Details: 07/28/2023

"CX complaint: L:eft front element not workingInspected unit, confirmed CX complaint. Found ceramic element coild broke. replaced Element with pre id and tested unit, unit now working as intended."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Laurel, Maryland 20723

Dustin F.

Job Details: 07/28/2023

"CX complaint: outer door glass defective upon delivery.Inspected unit, confirmed Unit in warranty (actual goods issue date in entitlements)and outer glass defective. CX cannot locate PoP for cosmetic coverage purposes. CX will contact Lowes to get delivery recipt to confirm Cosmetic warranty coverage before we order parts and continue with repair. Once CX gets PoP she will contact office. Office will need to order W11600222(stainless outer door assembly) to complete repair once proven.; ordrng 1 look (look)"

We serviced a

KITCHENAID HOOD

Model KVWB600DSS1

Near Laurel, Maryland 20723

Dustin F.

Job Details: 07/28/2023

cx complaint control panel working intermittently inspected the unit found out control panel working intermittently sometimes button respond sometimes button not working thererefore part needed control panel .; ordrng 1 WPW10716813 (control)

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Columbia, Maryland 21046

Dustin F.

Job Details: 07/28/2023

"Upon ARrival, WAs informed CX had cancelled appointment. They are just going to replace unit. no work done no charges needed."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS243GX0

Near West Springfield, Virginia 22152

Lloyd B.

Job Details: 07/28/2023

"Cx complained the unit did not wash well. Inspected the unit and found that it fills and runs,but water is having a hard time coming out of the spray arms. Unit needs new spray arms; ordrng 1 WPW10448645 (middle spray arm) and 1 W11101428 (lower spray arm)"

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Springfield, Virginia 22150

Lloyd B.

Job Details: 07/28/2023

"Cx complained the top right of the cooktop would get hot when using upper oven, also that the upper oven did not cook thouroughly and the lower oven would burn. wow. Inspected the unit and found no errors in diagnostics. The temp on the display was 84 for both ovens. There is a pointer for a seal kit for the upper oven which may explain why the cooktop gets hot on the right side and of poor cooking. Tested and the average temp of the upper oven is 365. Didnt bother to calibrate since she said it wasnt cooking. Unit needs new control and upper oven seal kit; ordrng 1 W10836286 (upper oven seal kit) and 1 W10877013 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Timonium, Maryland 21093

Drew B.

Job Details: 07/28/2023

cx complaint that unit is not closing on the fc door i found the tracks were partiallly frozen when delivered and cleaned them up and now seals and slides tight and checks good.c

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Henrico, Virginia 23231

Chris B.

Job Details: 07/28/2023

cxcc omp bottom rack will not travel smotthly and door falls when opening insp unit conf cx c omp found bottom rack rollers not rolling when pulling rack out of tub ordering bottom rack roller also door falls due to bushing not holding spring to door hinge hook ordering spring and bushing to complete repair; ordrng 2 WP8268645 (roller)s and 1 WPW10337934 (spring) and 1 WP8268990 (bushing)

We serviced a

KITCHENAID COOKTOP

Model KFDC506JSS01

Near Culpeper, Virginia 22701

Danny R.

Job Details: 07/28/2023

orfic needed replaced . flames ok now .

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Brandy Station, Virginia 22714

Danny R.

Job Details: 07/28/2023

UNIT will not go into fast spin with towels or blanks has erro for door latch . verifty unit needs tub will need two men; ordrng 1 W11460604 (TUB) and 1 W11565030 (DOOR LATCH) and 1 looklook2menneeded (look lokk 2 men needed) and 1 looklokk2callcount (2 call count look lokkk)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Perry Hall, Maryland 21128

Neil H.

Job Details: 07/28/2023

cx complaint the faucet not working everytime she pushes the button ordering new faucet switch/button; ordrng 1 W11662334 ( SWITCH)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 07/28/2023

I was able to access and replace the filler . I advised CX to monitor unit for frost build up over the weekend and into next week. Unit test good.

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, Virginia 23117

Thomas B.

Job Details: 07/28/2023

Cx Complaint unit is not working properly inspected unit found pan cracked unit will need new pan assyCharged cx on 698859 for this second unit. Cx paid in full By CC; ordrng 1 W11614100 (Pan)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 07/28/2023

7736963601Breaker would not reset. Then it reset. Uniy is throwing critical control failure. Cx denied service at this point.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Upper Marlboro, Maryland 20774

Shawn D.

Job Details: 07/28/2023

installed control and vent noticed unit had water inside while replacing parts. turned power back on and drianed unit and drains good. checked undersink and drain line has to come all the way to the front and do a 180 and the line can kink very easy is cx grabbed something from under the sink and hit the line. infomred cx to get a plumber to have him move that and cx agreed. ran service cycle and everything is working. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Leesburg, Virginia 20176

Jason A.

Job Details: 07/28/2023

CX complaint FRIDGE no cool. Found compressor is running but evap has very weak frost pattern & RC evap corrosion indicating leak. See SDpics. Set uit to cool off. 2CountSealSyst > JJ; ordrng 1 LOOK-2CountSealSyst (2CountSealSyst) and 1 W10913906 (coupler) and 1 WPW10643261 (RC evap) and 1 W10143759 (UV drier)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Martinsburg, West Virginia 25404

Ken M.

Job Details: 07/28/2023

Tub ring replaced. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Hedgesville, West Virginia 25427

Ken M.

Job Details: 07/28/2023

Customer complaint is that the unit has tripped two different breakers. Customer could not produce a receipt to put the unit in warranty and does not want to pay out of pocket for repair. Rescheduled customer to give them time to acquire receipt from Lowe's. Customer requested the 8th.; ordrng 1 W11674368 (harness) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cherry Run, West Virginia 25427

Ken M.

Job Details: 07/28/2023

"Lower harness, control, and encoder replaced and tested. Unit is working properly. Old parts, except the control, left with customer."

We serviced a

MAYTAG WASHER

Model MHW5630HW

Near Goochland, Virginia 23063

Kyle A.

Job Details: 07/28/2023

Cx complaint of boot not draining and loud noise. Loud noise is drain pump and is fine. Cleared holes for boot to drain but some water is splashing out of the dispenser traym ordering tray.; ordrng 1 W11524103 (Dispenser)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/28/2023

upon arrival cx denied service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ

Near Chesterfield, Virginia 23832

Chris B.

Job Details: 07/28/2023

cx stated unit is at lowes waiting to be repaired there

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Sunderland, Maryland 20689

Shane B.

Job Details: 07/28/2023

isntalled IM. restored power and IM cycled and filled. unit is wowrkign as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Richmond, Virginia 23224

Chris B.

Job Details: 07/28/2023

cx c omp unit states f3e1 pressure sensor fault did remove sensor then did blow on line witch seems clear and shook pressure sensor unit will not go into diag mode just states f3e1 unit will need W11316255 hot valve 115.38 and cold valve W11316256 115.38 and acu W11322903 222.14 and pressure switch W11316246 104.61and hose W11456953 19.97 total to be collected for parts alone is 577.48 plus tax 34.65 total for parts and tax is is 612.13 does not include labor; ordrng 1 W11316255 (hot valve) and 1 W11316256 (cold valve) and 1 W11322903 (acu) and 1 W11456953 (hose) and 1 W11316246 (switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Saint Leonard, Maryland 20685

Shane B.

Job Details: 07/28/2023

"cx complaint is the unit still leaking like before repair and door being difficult to close since gasket was replaced. no saved codes. ran service cycle with clear door in place. found upper spray arm is not spinning, lower spray arm is spraying water from a seam causing a rush of water to go forward toward bottom edge of the door. i cleared debry from the upper spray arm and tested again. sometimes when upper arm was spraying it would turn, other times it would not. cleared debry from manifold. still doesnt spin properly. upper rack is missing 2 clips and the rack sags. manifold may not be sealing to the feed tube. door pops open very easily. gasket is fully inserted into the groove. reordering gasket as well as spray arm and adjusters. cx paid in full.; ordrng 1 W10837249 (spray arm lower) and 1 W10712395 (adjuster) and 1 W11177741 (gasket)"

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