We serviced a
KITCHENAID RANGE
Model KDRU767VSS00
Near Arnold, MD 21012
Alexander D.
Job Details: 05/05/2023
cx complaint burning plastic smell when using oven. wife doesnt smell it but her husband said hes been smelling it for past month. unit doesnt have the hardwood floor under it so would have to pick unit up 3' to get it on top of floor and unit is big 6burner commercial range with real stainless and too heavy to lift alone and need 2nd tech to pull it out. cx said he usually smells it by the time it finishes preheating. ran unit at 350 for over 30min. dont smell burning plastic just a faint smell of food/hot air. there is come grease build up inside oven. advised cx to try cleaning out oven and see if smell persists before we have to charge extra 90 for a 2nd tech to pull it out and look for something failing or melting. advised SC is covered for 30days. cx paid 120 service call with c/c.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near York Springs, PA 17372
Fred G.
Job Details: 05/05/2023
"cx complaint knobs are falling off, oven take long time to preheat, convect fan isnt coming on. inspected unit and found bezel adhesive no longer allows them to stick to console. also found stems on all 5 knobs to be stripped. I found bake and broil do light. I found convect fan does come on but no voltage to convect element, element tested good. I found cold the temp sensor was reading 954ohms. unit needs bezel kit, (5) knobs, control and temp sensor to correct issue. once approved please reach out to cx and set up return visit.; ordrng 1 W11088878 (control) and 1 W10833885 (temp sensor) and 1 W10814133 (bezel kit) and 5 W11030413 (kn obs)s"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 05/05/2023
i was able to access unit and replace the shifter as per previous tech. tested unit for noise and found unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Stafford, VA 22554
Robert W.
Job Details: 05/05/2023
CX Complaint is the unit isnt heating. Inspected unit and found the bake not working. CX stated unit has warranty
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Fairfax, VA 22032
Lloyd B.
Job Details: 05/05/2023
Cx complained the hood fan did not work. Inspected the unit and found it only worked on speed 1 and not 2. Installed new fan and tested and the fan now works on both speeds. Job complete
We serviced a
WHIRLPOOL FREEZER
Model KSRK25FVMK01
Near Rockville, MD 20852
Roberto I.
Job Details: 05/05/2023
"CX complaint water leak from the freezer, ice dispenser not working.Inspected icemaker, found it leaking, and also some water drop coming down the fill tube. Tested ive dispensed, heard relay clicking, but no power supplied tpo the auger motor. Auger motor 85ohm.Ordering inlet valve W10408179 and control board WPW10356039. Pre id icemaker to be installed on return. Collected $611.72, balance $145. Return visit 5/12/23; ordrng 1 W10408179 (inlet valve) and 1 WPW10356039 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dallastown, PA 17313
Sal R.
Job Details: 05/05/2023
"Per the previouse tech,I was able to access and replace the damper . UNit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Phoenix, MD 21131
Brian R.
Job Details: 05/05/2023
cx complaint is with the lights and there going out. checked unit and he has 2 lights out. per service point and S-code S84638 everything is covered and cx said Kitchen Aid said they were covering everything for him. replaced lights.unit now checks and bright. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dunn Loring, VA 22027
Christian C.
Job Details: 05/05/2023
"Cx complaint of a squeeling noise. Inspected unit found F0E7 load detected while running washing cycle. Ran through diag cycle. While unit was spinning head a loud squeeling noise. Inspected parts underneath found some oil. Ordering gearcase, splutch, and actuator. 2 count gearcase.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch) and 1 W11481722 (actutator)"
We serviced a
JENNAIR RANGE
Model JJW8530DDW
Near Washington, DC 20016
Emmanuel R.
Job Details: 05/05/2023
"Cs unit is showing error code , confirmed complait. Cooling low rpm. replaced cooling fan and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL OVEN
Model KOSE500ess02
Near Severna Park, MD 21146
Alexander D.
Job Details: 05/05/2023
cx complaint unit giving f1e0 error. tech sheet says to make sure ground is connected which it is and to replace ui first then control. found roaches on ui. advised cx she will more than likely need both control and console replaced but will need to email us exterminator receipt before we can service unit. quoted cx 1002.13. cx said she will pay 120 service call fee and more than likely just buy new unit. had bad cell reception so first time i tried to charge 120 it timed out and didnt go thru. 2nd time it went thru but forgot to change charge back to 120. called office and had it changed to 120. if cx calls back she will owe 882.13 and exterminator receipt.; ordrng 1 LOOK (LOOK)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23223
Chris B.
Job Details: 05/05/2023
cx stated she needs to reshedual; schdld next appmnt for 5/12 FRI !
We serviced a
WHIRLPOOL COOKTOP
Model KGCU467VSS00
Near Washington, DC 20003
Sherwood
Job Details: 05/05/2023
cx compliant waas same issue still not using it properly. caps were not on properly. i also explain to cx if ignitor get wet from cleaning they will click until dry and that the caps have to be on correct for the cooktop to function as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Washington, DC 20007
Emmanuel R.
Job Details: 05/05/2023
"Cs right door wont allow you to install shelves, confirmed complaint. I found the door shelves wont go into the slot like the door is warped out of shape, too narrow.I tried applying pressure but it snags and its scratching the liner.The shelves are to tight on door. Unit needs a new right door.Ordering RH door.; ordrng 1 13107887SQ (RH door)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ashland, VA 23005
Thomas B.
Job Details: 05/05/2023
"Removed and replaced the agitator plate, cap, and agitator tested and inspected for proper use unit now functions Normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Severn, MD 21144
Alexander D.
Job Details: 05/05/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Richmond, VA 23220
Joseph D.
Job Details: 05/05/2023
Unit with fan seized to motor. Must replace cracked fan and motor mount and bracket when available; ordrng 1 W11549461 (Motor) and 1 W11596046 (Housing seal) and 1 W10888146 (Housing) and 1 W11481730 (Bracket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Potomac, MD 20854
Roberto I.
Job Details: 05/05/2023
"Cx complaint dw not turning on.Found control panel not responding.Unable to run test mode. Power supply ok. Disconnected and reconnected UI, it turned on and worked normally. Ran diag, no errors. Ran a test cycle, the unit worked as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 05/05/2023
"CX Concern the units upper and lower oven giving f8e0 error. verified error in diag and f6e4.. tested both fans in diag on low and high .. pulled unit and found one of the harness connections in back not fully seated , reseated and tested upper oven, made it through preheat too 350.. cx stated its never done that .. found lower oven relays clicking but no broil operation.. bake appears to be working , bottom of oven really hot .. returing with controls, blower and tco .; ordrng 1 WP4449751 (tco) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 05/05/2023
"Installed new IM and IM fan. ran diag test 56, no errors . 57 cycles and 45 filled . Job complete"
We serviced a
JENNAIR OVEN
Model JJW2430DS01
Near Richmond, VA 23226
Joseph D.
Job Details: 05/05/2023
Replaced customer supplied user interface unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23457
Lucas R.
Job Details: 05/05/2023
"flushed all lines with nitirogen, pelaced compressor and drier, pressurized 140 psi nitrogen,sprayed joints with buibbles. no visible leaks, pressure held 10 min, vacuumed for 20 min. charged 56g r600a, low pressure -5' hg, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB07
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 05/05/2023
"cx complaint items still freezing and spoiling in rc. inspected unit and verified complaint. unit in defrost upon arrival. checked temps fz 15* rc 30-34* colder towards bottom, ohmed out thermistors fz thermistor 15.4k , rc thermistor 6.9k. called techline. techline thinks freezer may not be getting cold enough causing excess cooling in rc. techline wants to send SS techout to check pressures, expose evap and call techline back. checked for uv dye. found dye at process stub and in drip tray, pics saved. dont see any dye in drain tube. ordering compressor, uv dye drier, condensor and evaporator. 3ct SS tech only. call cx to schedule return visit once we have eta on parts; ordrng 1 W11384469 (door switch(AD v/s)) and 1 W11512423 (condensor) and 1 W11504445 (coupler) and 1 W11506623 (coupler) and 1 W11562258 (evaporator) and 1 W11504419 (FSPW11504419) and 1 W11504449 (coupler) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504448 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (process stub) and 1 LOOK (LOOK), used 1 W11384469 (DOOR SWITCH(AD v/s)) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Ephrata, PA 17522
Justin L.
Job Details: 05/05/2023
Cx complaint unit making clicking popping noise at right front switch. Was able to access unit and found failed switch. Ordring switch and setting return for Wed 5/10/23; ordrng 1 wp3149400 (right front switch)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Vienna, VA 22181
Christian C.
Job Details: 05/05/2023
Cx complaint unit is not heating in both ovens. Inspected unit tested both ovens in bake 350 and nothing is heating up. Installed controls. Tested unit on preheat 350. Found thermal even on juntion box connection. Advised cx to contact an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Middle River, MD 21220
Dustin F.
Job Details: 05/05/2023
"cx complaint: heavy frost buildup in FCInspected unit, confirmed CX complaint. Found heavy snowball like frost in FC all over shelves and condensation on roof of FC. NO ice or frost covering or inside evap cover. Found big gap in FC door between door and frame. Adjusted door to make it tight to unit. unit now seals good. also found CX somehow had moisture control turned off. this was allowing extra moisture to drop down onto the gasket and leak into FC then freezing. Fixed Moisture setting and adjusted door. unit now working as intended. even cycled icemaker to confirm function.; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 05/05/2023
"I was able to access unit and replace the sump, wash arm, manifold as per previous visit. tested unit for leaks and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Silver Spring, MD 20902
Roberto I.
Job Details: 05/05/2023
"Cx complaint no ice.Ran test 44, icemaker got stuck during harvesting, showed full bin but it was empty. Replaced icemaker using pre id part (Rop1y). Ran thest 44 and 45, harvesting and water fill ok. Collected $175"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Michael E.
Job Details: 05/05/2023
CX complaiunt: no cool. Tested and verified complaint. I found 1 of the heater wires had backed out of the plug. The harness sent today is missing the adapter for the evap fan so i marked part as defective. Reordering gheater with evap harness and ordering fan motor just in case (adapter may come with the fan motor if not with harness. Cannot rescheddule due to SO part; ordrng 1 W11559968 (fan motor) and 1 W11650660 (heater with evap harness)
We serviced a
KITCHENAID COOKTOP
Model KSDG950ESS3
Near Charlottesville, VA 22911
Kyle A.
Job Details: 05/05/2023
Cx complaint of certain burners being to hot. Did confirm and adjusted burners to customers preferences. Unit is now as designed
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/05/2023
Cx complaint of loud icemaker and baffle. Replaced both and unit is now quite as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 05/05/2023
"cx complaint long dry times, checked unit, come to find open tco and poor airflow, replaced tco, advised cx to have duct work cleaned or replaced. unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Washington, DC 20011
Emmanuel R.
Job Details: 05/05/2023
"Replaced compressor ,ff evap and condesner. Pulled and held -29 vaccum. Filled 4.50oz R134A. Advised customer allow 24hrs for unit to start cooling. Unit is working as deisgned."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bunker Hill, WV 25413
Ken M.
Job Details: 05/05/2023
"Customer complaint is that the unit gets stuck in the wash cycle, sometimes turns itself off in that part of the cycle. Checked for stored error codes and found none. Ran test cycle and the unit did shut off when shifting to agitate. Unit drained and ran manual diagnostics on agitate and spin. Unit shut off again. Inspection of the drive system found no loose connections, Capacitor tested good, 44.1uF, but may have an internal microfracture. Ordering actuator and capacitor.; ordrng 1 W11481722 (actuator) and 1 W11428524 (capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near McLean, VA 22102
Jason A.
Job Details: 05/05/2023
CX complaint WASHER time display skips & doesnt hi spin. Has to run drain&spin. Console buttons non=responsive. Cannot check if error codes. Can run test wash. Water connections correct. Parts OOS > JJ; ordrng 1 W11327395 (Console chrome shadow) and 1 W11550669 (ACU)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near McLean, VA 22102
Jason A.
Job Details: 05/05/2023
CX complaint top cover large gap & unit doesnt run at selected time for TIMER dry. Tried to get diagnostics & check operation or error codes. Buttons not responding. Secure lid & test moisture sense harness > JJ; ordrng 1 W11367342 (Console chrome shad) and 1 W11565026 (acu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Culpeper, VA 22701
Eric F.
Job Details: 05/05/2023
"Confirmed cx complaint unit not cooling properly. Unit was plugged in for 48 hours in store, fridge temps held at 50 degrees, freezer at 20 with no drop off. Believe unit has either restriction or low charge in sealed system, fridge and evap thermistors reading in range. Ordering sealed sytem top off/check and primary control. Requesting 2 count sealed system job.; ordrng 1 W11109499 (drier-tube) and 3 W11504433 (coupler)s and 3 W11504447 (coupler)s and 1 look and 1 W11595219 (control) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corapeake, NC 27926
Austin D.
Job Details: 05/05/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. unit is running as designed. temps are good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Aberdeen, MD 21001
Neil H.
Job Details: 05/05/2023
CX COMPLAINT THE ELEMENTS NOT WORKING FOUND THE L1-N-240 L2-N-240 L1-L2.8.2 CX JUST BOUGHT THE HOUSE NEEDS ELECTRIAN TO FIX THE POWER SUPPLY VOLTAGE CX TURNED OFF UNTIL FIXED PROPERLY WILL CALL IF ANY OTHER ISSUE AFTER PROPER VOLTAGE.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/05/2023
"Cx complaint dw not turning on.Confirmed unresponsive control panel. Tested power supply, found 55Vac L1 to N and 110Vac L1 to ground. It seems to be and issue with the neutral. Advised cx to call an electrician. Collected $120"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/05/2023
"Confirmed cx complaint unit leaking water. Found drain pump partially unseated from sump assembley. Reseated pump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Williamsburg, VA 23188
Justin W.
Job Details: 05/05/2023
"cx complaint unit not spinning out clothes and makes random noises. unable to duplicate issue. checked unit to find error code f0e2 advised on correct detergent use cx using correct amount. checked to find gearcase, valves, suspension loogs good. cx to try and capture noise"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/05/2023
cx complaint is the unit not draining. i entered diagnostic mode and ran each feature. drain pump buzzes but no water drains. i found a penny jamming the drain pump. once removed the unit drained fine. valves both fill properly and no water spilled. unit is working as designed. went to main office where i was told the manger went home so i couldnt collect service call.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 05/05/2023
installed control bd. and lock latch. was unable to test due to available to power.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Hampton, VA 23669
Orbie
Job Details: 05/05/2023
"cx complaint freezer making noise and not cooling. checked temps 7.4 unit in defrost, cx advised me had door open previous to me being here to get unit to make noise. called techline spoke with Brandon. advised to check rear of unit and see if anything is rubbing, if not advise cx to put unit on rubber mat to isolate unit from floor. lowered unit back onto wheels and cx pulled unit out for me. pulled rear cover and found 3 lines that could havae potentially cause rubbing noise.advised cx to monitor future operation."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Warrenton, VA 20186
Daniel J.
Job Details: 05/05/2023
noise during wash cycle removed bottom cover markings on pulley from belt replaced splutch and belt diag cyce twice sounds normal parts left with cx
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Winchester, VA 22601
Ezra M.
Job Details: 05/05/2023
run auto test and found no error. cabinet on unit is bent. ordering replacement cabinet.; ordrng 1 W10596395 (cabinet)
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWP2
Near Washington, DC 20007
Samuel R.
Job Details: 05/05/2023
cx complaint unit is leaking.inspected unit and found signs of water.ran a normal cycle and found no leaks.door seal is good.sump had no leaks.advised to keep an eye on unit as it never leaked when i tested it.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Chesapeake, VA 23324
Zachery R.
Job Details: 05/05/2023
"replaced gearcase, clutch, motor, belt and suspension rods, calibrated and tested, gave cx option to run a quick cycle with clothes to verify operation considering history with unit, cx then stated he aint doing all that, pulled down the road called techline documented everything 1ordrng 1 W11396716 (suspension rods (zr v/s))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near McLean, VA 22102
Jason A.
Job Details: 05/05/2023
CX complaint FRIDGE made onply 1 batch of ice after icemaker was replaced. Found good temps in unit. Ice cubes are thin & clumping in bin. Ice trays in FC has frozen cubes. Test 56 E5 faulty FC & RC evap fans working icebox fan working; thermistor. Unplagged unit to clear error & test 57 harvest completed.Test 45 water fills to correct level. Select fast ice & maxcold.. Icemaker OOS. JJ TO RETURN > JJ; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Hampton, VA 23666
Lucas R.
Job Details: 05/05/2023
"cx complaint unit not cleaning, checked unit found 4-3 motor code, harness slightly unseated from motor, resated, verrified 120 vac to motor, unable to fully test w.o water supply."
We serviced a
KITCHENAID OVEN
Model KEBS209BSS00
Near Annapolis, MD 21401
Israel R.
Job Details: 05/05/2023
Service Pointer #: W10689408. Got to the home because i could not make sense of the notes. I asked the customer about the issues and they explained that when they change temps the unit does not heat up. Service pointer adviced to hit the cancel button before changing temps. Customer was not hitting cancel before changing temps. Showed them the service pointer and adviced them to cancel cycle before changing temps. With temps i ran test and found the oven was heating but it would not reach 350 on my meter even when the unit beep that it has preheated. I calibrated to 20 up and now im getting temps High 373 Low 323 high 370 lo 326 high 370 low of 326. getting average of 348. as close as i can get. Oven was testing good 1018 ohms when cold. Refund 225.21 for part and partial labor. Keep 45; ordrng 1 look (look)
We serviced a
WHIRLPOOL ICE MAKER
Model Gi15pdxzs1
Near Bethany Beach, DE 19930
Michael E.
Job Details: 05/05/2023
CX complaint: no ice. Tested and found the ice is being made. It took aproximately 45 min for first batch. CX may not have waited long enough. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near New Freedom, PA 17349
Bernard M.
Job Details: 05/05/2023
"Replaced led and all lights niow fully illuminate, Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Frederick, MD 21701
Justin S.
Job Details: 05/05/2023
eplaced the float and the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Carlisle, PA 17015
Fred G.
Job Details: 05/05/2023
"i was able to access unit and first took pressures and fund 20 in vacuum on the low and 0 degrees on the high. I found .59 amp draw from compressor. called TL was told to purge system and charge with nitrogen. I found once charged with 140psi of nitrogen, psi pressure dropped immediately and I could hear a leak from the FC cabinet. I removed evap cover and looked for a leak and could not find one. leak is within cabinet. called TL back and was told product to be set to the exchange program. news about unit will be set to me within 3-5 days for update.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dumfries, VA 22026
Robert W.
Job Details: 05/05/2023
Cx Complaint is the unit isnt cooling in rc. Inspected unit and found the unit is frosted over in the FC the harness has failed. Ordering FC heater harness.; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL DRYER
Model WED7590FW1
Near Hampstead, MD 21074
Brian R.
Job Details: 05/05/2023
cx has a few issues with unit. says wrinkle guard still does not work and signal sound doesnt always work and she has to use timed dry to run unit right she said. checked for codes and tested and checked unit. good vibration in unit while drum turns. took a bunch of tries for unit to take code. will order parts needed and office will schedule. 2 units in home and job will take extra time as well due to working conditions. office will schedule.; ordrng 1 WPW10298258 (Harness) and 4 WPW10314173 (Rollers)s
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Frederick, MD 21703
Ricardo S.
Job Details: 05/05/2023
"Cx complains about an error code f9e1 long drain, inspected unit, the drain pump makes a humming noise, found a screw stuck on drain propeller, unit tested and now the washer draining ok"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Seaford, DE 19973
Michael E.
Job Details: 05/05/2023
CX complaint: not completing cycle. Tested and verified complaint. F8E1 error code. I found cold valve not fully opening. Ordering inlet valve. Scheduled return visit for 5/11 any time; ordrng 1 W11210463 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Berryville, VA 22611
Ken M.
Job Details: 05/05/2023
Customer complaint is that the fresh food compartment is running noisy. Found ice build up at the bottom of the evaporator cover. Ordering cover.; ordrng 1 W11610999 (evap cover - rc)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Martinsburg, WV 25401
Ezra M.
Job Details: 05/05/2023
Errors found: f7e1 f5e4. verified tachometer is working and the lid is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 05/05/2023
wrong rack mount was ordrred.correct parts are W11553484 1 tribles W11580025 5 tribles; ordrng 1 W11553484 (tub mount left) and 1 W11580025 (tub mount right)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Bowie, MD 20716
David J.
Job Details: 05/05/2023
CX complaint unit is not heating. Arrive today and inspected unit using wet paper towel. I tested the heating inside unit and sound as soon as I press start. The transformer is buzzing very loud. Unit will need high side replaced. Ordering all parts for return visit and will repair once we come back. Bringing back pre-IDs just in case that Way unit is completed next visit.; ordrng 1 W11460698 (Transformer) and 1 W10850446 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/05/2023
Replaced water level sensor and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Gaithersburg, MD 20877
Justin S.
Job Details: 05/05/2023
cx showed me the unit has the racks coming out on their own. secured and the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17401
Sal R.
Job Details: 05/05/2023
I was able to access and replace the sump & motor assm. I tehn tested unit and unit test good. CX is paid in full as of 4/24
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Rockville, VA 23146
Thomas B.
Job Details: 05/05/2023
Found hose from inlet valve to the dispenser had came loose was dangling reseated tested unit now no longer leaks awaiting ordered top no water damage took Quickpics of unit and area; O-emld tckt
We serviced a
AMANA RANGE
Model AEP222VAW2
Near Harrisburg, PA 17102
Fred G.
Job Details: 05/05/2023
"cx complaint when turning on broil the bake element turns on, when turning bake on the broil heats up. inspected unit and found wires at switch were wired wrong. switched the blue and yellow and found unit now works as design. called TL to document findings. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Alexandria, VA 22310
Lloyd B.
Job Details: 05/05/2023
Cx complained the water had an odor and bad taste. Installed new water line and tested and there are no floaties in the water. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS
Near Martinsburg, WV 25401
Ezra M.
Job Details: 05/05/2023
found door seal twisted and replaced it.; used 1 W11414078 (seal) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Severna Park, MD 21146
Alexander D.
Job Details: 05/05/2023
"replaced motor. cleared errors, also had f7e7 motor unable to reach target rpm and f7e6 motor circuit open errors stored. tried to run calibration but motor didnt run at all and unit gave f7e1 error again. also gave f7e6 and f7e7 again. tachometer missing and motor unable to reach target rpm because motor isnt moving because circuit is open. ohmed out motor from control, both windings test open at control but have 5.3ohms at motor. neutral wire must have a break in it. ordering lower harness. also ordering control and capacitor in case needed since those 2 are in stock. harness is not in stock, call cx to schedule return visit once we have eta on parts; ordrng 1 W11395618 (capacitor) and 1 W11590868 (lower harness) and 1 W11567712 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Norfolk, VA 23503
Orbie
Job Details: 05/05/2023
"cx complaint unit not functioning. checked unit found F3E2, F8E1, F9E2. F8E3, F2E1. tested unit in test 51. found water valve stuck on, found broken door as well causing f5e3. turning water off at wall to keep water from coming into unit. quoted cx ($580.68) for repair. unit needs lid and water valve at very least to get functional. cx advised me they'll pay ($120) service diag and think about repair versus replace and call back if going forward with repair."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Millersville, MD 21108
Israel R.
Job Details: 05/05/2023
"Installed new control and tested and talking to the customer on what the issues she is experiencing. And the issue is something with the valve. I removed the water lines from the vavle and is clogged up. Replaced water line. Unit is back to normal operations.; ordrng 1 W11038689 (valve), used 1 W11038689 (valve IR vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/05/2023
last vist deemed control this vist replaced control powered on ran calibration cycle and diag cycle after complete no errors stopped unit now working
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Baltimore, MD 21231
Dustin F.
Job Details: 05/05/2023
"CX complaint: unit not washing dishesInspected unit, ran test cycle and pulled F4E3 code for bad wash motor, checked motor and it read 'Open'. Replaced Sump assembly with PRe ID. Tested unit for leaks. Not leaks present, passed test cycle. unit now works as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Leesburg, VA 20175
Ricky E.
Job Details: 05/05/2023
"customer stated that the rightside ff door gasket split and isnt sealing. verified issue, unit will need the door gasket. pre id door gasket incorrect in box, but has the correct part number... reordering part...; ordrng 1 W10917313 (gasket-dor)"
We serviced a
KITCHENAID OVEN
Model KEBC171KBL0
Near Bumpass, VA 23024
Eric F.
Job Details: 05/05/2023
"Confirmed cx complaint unit F3E2 error code, cx states it has happened multiple times during self clean but this time it would not clear. Found two service pointers pertaining to issue, service pointers advised updating fan to higher rpm version listed in pointer and replacing thermal fuse. Error pertains to temp sensor, quoting cx for parts listed in pointer and temp sensor. Advised cx that there may be an issue with the control but that it is no longer available due to the age of the unit. Quoted cx, cx going to take 30 days on quote.; ordrng 1 WP9759242 (thrmst-fix) and 1 WPW10176670 (blower)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Manassas, VA 20112
Richard B.
Job Details: 05/05/2023
"CX has a family emergency and needs to rescedule appointment , Something about kid at school . CX will call to scedule... RB; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Hampton, VA 23666
Lucas R.
Job Details: 05/05/2023
"cx complaint no operation, checked unit found unit harness unseated from cabinet, reseated harness, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Upper Marlboro, MD 20774
David J.
Job Details: 05/05/2023
CX complaint lid latch is defective and came off causing unit not to be able to be ran. After previous text visit he had found unit needed a new lid latch. Arrived today and verified complaint removed defective lid latch and replaced with new tested unit and started load for customer unit is now working as designed job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Gettysburg, PA 17325
Drew B.
Job Details: 05/05/2023
"replaced washplate but the unit is very bouncing and shaling everywhere found bad suspenion rods when tested.. ordering call when approved and in to reutnr,; ordrng 1 W11130362 (SUSPENION 24@TRB) and 1 W10752719 (SPIN BASKET 16@TRB)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gambrills, MD 21054
Israel R.
Job Details: 05/05/2023
Customer complaint unit is not draining I tested the unit is not draining. The pump is not turning on. I remvoed the cover and connector is in but one of the metal contacts were bent in. I betn them back and the pump is turning on but still not draining. I removed the hose found some dryed out debry. Customer stated they were without a dishewasher for a while. Clear hose and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ
Near Upper Marlboro, MD 20774
David J.
Job Details: 05/05/2023
CX complaint unit is leaking water into refrigerator section. Arrived today and verified complaint inspected freezer and found drain hole to be clogged. Also found customer has a Lotta ice sitting in a cardboard box that has melted through causing a lot of debris and trash inside the freezer. Explain to customer. He needs to use something plastic and hard that does not leak through if he wants to do that. Removed all trash and debris cleared all ice And ran steam gun through drain hole. Went behind unit and inspected drain line and made sure it was not clogged. Reassembled unit unit is now working as designed job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Vienna, VA 22182
Jason A.
Job Details: 05/05/2023
CX complaint washer doesnt drain. CX stated another company was out to service & order parts but never returned. Found motor pulley stripped off. Washer drains. CX paid in full; ordrng 1 W11283592 (Motor 10yr)
We serviced a
KITCHENAID FREEZER
Model KBFC42FTS02
Near Washington, DC 20016
Samuel R.
Job Details: 05/05/2023
cx complaint unit still having cooling issues at times.will order data loggers per techline.called pwh to order part; schdld next appmnt for 5/10 WED !
We serviced a
AMANA RANGE
Model AER6603SMS0
Near Potomac, MD 20854
Roberto I.
Job Details: 05/05/2023
"Replaced parts, the switch made a spark and didn,t work. Part was defective.Reordering switch WPW10434452; ordrng 1 WPW10434452 (lf switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22153
Lloyd B.
Job Details: 05/05/2023
Cx complained the unit did not cool. Inspected the unit and found that there is a loose wire on the heater wire. Unit needs new heater w/harness; ordrng 1 W11650660 (heater w/harness)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Staunton, VA 24401
Kyle A.
Job Details: 05/05/2023
Unit keeps having off balance loads due to front lip of unit being caved in. Ordering case. In the mean time shimmed case up with 2x4; ordrng 1 W10596395 (Case) and 1 Note (Note)
We serviced a
WHIRLPOOL WASHER
Model WED6620HC1
Near Hampton, VA 23666
Lucas R.
Job Details: 05/05/2023
"cx complaint unit not heating, checked unit doa, verrifed voltage at terminal, and acu, led not flashing, unplugged u.i, led came on, 12 vdc from control, with u.i unplugged, 0 vdc u.i plugged in, ordering both controls to be changed at same time,; ordrng 1 W11351728 (control) and 1 W11388022 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Falls Church, VA 22041
Lloyd B.
Job Details: 05/05/2023
"Cx complained of a noise. Inspected the unit and found when plugged in, the drain pump would run. Cx said she had a medical emergancy and thought she paused the unit but when she came back, it was just draining. Allowed the unit to drain until it was satisfied and tested in diagnostics and it completed each step. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Westminster, MD 21157
Drew B.
Job Details: 05/05/2023
replaced both parts had tested and reset the unit no issues locks and does all test functions checks good.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 05/05/2023
CX complaint is unit isnt heating. Advise CX of SVC and costs CX stated unit is under an extended warranty advise CX to contact the warranty company to have it dispatched properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stephens City, VA 22655
Ezra M.
Job Details: 05/05/2023
found washplate failed causing issue with basket and agitator. ordering all three parts.; ordrng 1 W11614636 (AGITATOR) and 1 W11510461 (WASHPLATE) and 1 W11178227 (Basket Assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FMS02
Near Edgewater, MD 21037
Israel R.
Job Details: 05/05/2023
Customer complaint unit is not cooling correctly. I tested the unit found the FC gasket is ripping. The unit is leaking. TEsted the compressor and is reading about 2.0 amps. and is not hot. The unit still makes ice but is really frosted over. Quoted to replacing the gasket. She said she will talk to her husband. I adviced to turn the unit off and thawed all the ice so it can get clear. Owes 301.89. If they call back.; ordrng 1 2302710 (gasket-fip 166.88)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 05/05/2023
"Customer complaint is that the unit stopped cooling. Customer had the unit unplugged. Unit plugged in and the compressor and fans turned on. While removing the evaporator cover, the compressor and fans turned off. Light switch taped down to see if the unit would kick back over again. Unit will run for about 2-3 minutes and then shuts off. Unit did not form any kind of frost pattern in that time. Evap thermistor is reading around 71 degree(3.1kohm). While inspecting the compressor, it turned on and continued to run this time. Noticed the start relay was not fully seated on the compressor. Relay pushed in to fully seat. Monitored freezer compartment for temperature drop, which did not occur, unit is not cooling down. Sealed system issue. Ordering compressor and evaporator.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11546605 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Alexandria, VA 22304
Simon
Job Details: 05/05/2023
CX compliants DW leaks .unit checkes leveling unit .replaced the mold pads unit tested no leaks.unit workis as designed
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near Rockville, VA 23146
Thomas B.
Job Details: 05/05/2023
Removed and replaced the cooktop and bezels tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Wilmington, DE 19805
Taylor F.
Job Details: 05/05/2023
"Cx complaint is unit making noise during spin. Tested inspected and verifed complaint. Replaced gearcase, splutch, gearcase and hub. Tested unit and unit is now working as designed. Job is complete.; ordrng 1 W11213879 (belt) and 1 W10721967 (drive pulley TF VAN STOCK), used 1 W10721967 (CAM TF VAN STOCK), and 1 W11213879 (belt TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Westminster, MD 21158
Marc M.
Job Details: 05/05/2023
installed compressor and drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with r600a and tested. unti developed frost pattern and now checks good.