We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Elizabethtown, PA 17022
Fred G.
Job Details:
07/25/2023
I was able to access unit and replace the heater as per preivous visit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Richmond, VA 23226
Chris B.
Job Details:
07/25/2023
replaced rc door gasket seated with heat gun and installed name plate unit sealed and working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ashburn, VA 20147
Simon
Job Details:
07/25/2023
"CX complaints ice maker not working .inspected unit diad mode test 15 and 36 ,45,56 found error code E5 test 57.found ice maker fan and emmiter not functioning properly.ordered emitter board , reciever board and ice maker fan.SZ; ordrng 1 W10870822 (emitter control board) and 1 W10898445 (reciever control board) and 1 W10846539 (fan ice box)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Petersburg, VA 23803
John P.
Job Details:
07/25/2023
Installed control and water valve tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Gaithersburg, MD 20878
Julian H.
Job Details:
07/25/2023
replaced parts defrosted evap w steamer optimized sensor to suction line
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Richmond, VA 23220
Chris B.
Job Details:
07/25/2023
cx comp unit will not power on insp unit cponf cx comp found no green light on control but 120v at control unit wioll need control and ui unit will need W11519742 control 148.58 and ui 45.79 collected 120 sc cash 331.03 to be collected if cx wants unit repaired
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYBL02
Near Alexandria, VA 22310
Christian C.
Job Details:
07/25/2023
Cx complaint IM is not working. Inspected unit found IM not secure. One of the screw holes for IM is stripped. Called techline. SR#7736942648 Advised to use a different screw for the stripped one. Replaced 1/4in screw with a 5/16in screw. IM now secure.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Richmond, VA 23236
Joseph D.
Job Details:
07/25/2023
Replace TCO terminal block and associated wiring unit now heating properly another other issues detected working as designed
We serviced a
KITCHENAID RANGE
Model KFEG500EWH6
Near New Market, MD 21774
Brian R.
Job Details:
07/25/2023
cx complaint is units temps are way out of range and wont heat to higher temps or hold temps. she started unit to 450 when i was on the way to tests ranges. she has round temp guage in unit. put my didgital in unit as well to match or see temps of all three then check control. after pre heat unit set to 450 and i read 469 her guage was 455 control read 469. she said long bakes and so on unit wont hold or bake like it should and so on. i see all the notes and so on. replaced control and sensor and tested unit again. ranges were closer together. cx will try to bake a few times and see how unit does. job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRW00
Near Richmond, VA 23236
Joseph D.
Job Details:
07/25/2023
Unit with chattering valve does not appear to be filter assembly ordering valve; ordrng 1 WPW10312696 (Water valve)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Virginia Beach, VA 23462
Carl A.
Job Details:
07/25/2023
"replaced all parts ,was unable to tested unit as other work was beening done in the same room,advise cx if they have any problems to call back"
We serviced a
MAYTAG OVEN
Model MER6600FZ2
Near Petersburg, VA 23803
John P.
Job Details:
07/25/2023
Upon arrival explained service call and labor CX declined service at this time
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Frederick, MD 21702
Ricky E.
Job Details:
07/25/2023
"customer stated that the upper adjusters were faulty.. verified issue and replaced parts, unit ks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AH1
Near Sykesville, MD 21784
Justin S.
Job Details:
07/25/2023
replaced the switch and tested. the unit is now heating good and will cycle off and on the switch. the unit is now good
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Monkton, MD 21111
Neil H.
Job Details:
07/25/2023
f9e1found item in the pump removed and unit draining properly now $120 collected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Baltimore, MD 21215
Shane M.
Job Details:
07/25/2023
cx complaint the unit leaking into rc. took fz evap cover off & discovered proper cooling pattern with no signs of blockage or ice built up. verified drainhole was cleared. cx paid svc by card.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Davidsonville, MD 21035
Alexander D.
Job Details:
07/25/2023
"cx within 30days of previous visit. cx complaint unit not powering on. inspected unit and verified complaint. unplugged unit from drain pump and plugged it into wall and it powered on. plugged unit back into drain pump and it stopped powering on again. replaced drain pump, tested unit, no leaks. unit is now working properly. quoted 391.89, paid in full with c/c."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Annandale, VA 22003
Christian C.
Job Details:
07/25/2023
Installed lower harness. Ran through diag cycle no issues. Calibrated unit. Ran through diag cycle again no issues.
We serviced a
WHIRLPOOL WASHER
Model mvw7232hw1
Near Monrovia, MD 21770
Brian R.
Job Details:
07/25/2023
cx complaint is unit wont fill like it should and never enough water and did a cleaning cycle and unit maybe filled a 1/4 of the way. tested and checked unit. found F0E3 and thats it. ran dlms and calibration test. went over unit with them and will order parts needed and office will schedule.; ordrng 1 W11624943 (Control) and 1 W11614515 (Water Valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Wilmington, DE 19805
Taylor F.
Job Details:
07/25/2023
"Cx complaint is f2e1 error code. Tested inspected and verified complaint. Found the control to be displaying f2e1. Cx had reset power in the past and it has not resolved issue. It will work for awhile and then pop up again. Verifed all connections are tight. Ordering control, cannot rescheudle at this time.; ordrng 1 W11620481 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Newport News, VA 23608
Justin W.
Job Details:
07/25/2023
cx complaint unit leaking from freezer checked unit to find condensation building on top of unit on fc side. called techline spoke to Chris sr 7736477836 unit submitted for review to replace; ordrng 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wilmington, DE 19810
Taylor F.
Job Details:
07/25/2023
Cx complaint is unit not filling with water. Tested inspected and verifed complaint. Found the cold and hot water to be mostly closed at the wall. Unit had f8e1 error code. Corrected issue and unit is now working as designed. Job is compelte. Cleared error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details:
07/25/2023
Thermistor and damper replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Wilmington, DE 19810
Taylor F.
Job Details:
07/25/2023
"Cx complaint is unit not cooling. On arrival found room temp in both sections. Compressor not coming on. Found compressor drawing 20amps and then clicking off. Ordering compressor, called parts specalist and rescheduled for 7/31/23. 2CT SEALED SYSTEM; ordrng 1 W11574734 (compressor) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Vienna, VA 22180
Jason A.
Job Details:
07/25/2023
CX complaint FRIDGE no cool. Warm temps happened gradually. Replaced compressor & install coupler & UV drier. Checked for leaks and vac. Filled with 5.0 OZ R134a. Unit is beginning to cool. Due to temps getting warm previously likely a slow leak.3CountSealSyst to perform nitrogen test. Schedule in 3Weeks to check for UV dye > JJ; ordrng 4 W10913906 (couplers)s and 1 3CountSealSyst (3CountSealSyst+Nitrogentest) and 1 W11256565 (Evap)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Newark, DE 19713
Taylor F.
Job Details:
07/25/2023
Cx complaint is unit not locking the lid. Tested inspected and verifed complaint. Found the strike to be defective. Replaced strike from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22603
Ezra M.
Job Details:
07/25/2023
"replaced belt and motor, tested, sounds normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Falls Church, VA 22042
Lloyd B.
Job Details:
07/25/2023
"Cx complained her garage fridge, has frost. Inspected the unit and found gaps on the left side of the fc door gasket. Applied heat to the gasket and it softened to the cabinet and there are no longer gaps. Also explained and showed in the manual that the unit is made for indoor use only. Job complete"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB03
Near ,
Justin W.
Job Details:
07/25/2023
cx complaint no cool. checked unit to find control not sending power to compressor and condenser fan. ordering control. possible sealed system issue unable to verify fautl until compressor runs.; ordrng 1 W11580521 (control)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
07/25/2023
Cx complained the lid did not close correctly. Installed new hinges and tested and it now opens and closes as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20016
Sherwood
Job Details:
07/25/2023
only have 1 suspension spoke to cx at the door. explain we will have to reschedule.; ordrng 3 w11316766s
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Pikesville, MD 21208
Shane M.
Job Details:
07/25/2023
cx complaint the unit isnt washing proper. found cam & shifter locked up. gave a quuote for the repairs $384.32 cx wass gonna pay the bill but card declined. W10721967 W11212745
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4636YSS7
Near Davidsonville, MD 21035
Alexander D.
Job Details:
07/25/2023
cx complaint has to hold switch the whole time it moves up and down. inspected unit and verified complaint. made sure cx is pressing switch correctly and he is holding switch long enough. not energizing motor when you let go of switch. issue should be in switch. also noticed that hood fan control switch doesnt work on all settings sometimes but if you slide it all the way up and back down then the setting will work. ordering start switch and hood control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11230930 (switch) and 1 W11088943 (hood control)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20009
Sherwood
Job Details:
07/25/2023
cx complaint door will not lock. arrived and found door lock defective and door will not lock calledc TL just for conformation. file7736936790 ordering door lock.; ordrng 1 W10658184 (door lock)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA0
Near Annapolis, MD 21401
Alexander D.
Job Details:
07/25/2023
"cx complaint unit ran for 10min then gave 3beeps and shut down with unit full of suds. cx said house is newly built and provided certificate of occupancy for move in date. advised cx im not sure if thats a valid pop and called office. checked errors while on hold and have f9e1 error stored. noticed drain hose was routed improperly but doesnt look like its kinked. while office was looking up info cx was talking to someone to get a receipt and told them im checking with office. i said yes im checking with office, he said to whoever hes talking to that its good. i corrected him saying im still checking and he told me to leave."
We serviced a
MAYTAG DRYER
Model MEDB955FW0
Near Stephens City, VA 22655
Ezra M.
Job Details:
07/25/2023
not spinning or heating. thermal fuse failed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Harrisburg, PA 17111
Fred G.
Job Details:
07/25/2023
"I was able to access unit and replace the sump, cover, retainers as per previous tech. I found control was not needed. checked unit for leaks and found unit now checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chester, VA 23831
John P.
Job Details:
07/25/2023
Removed ice from evaporator replaced fan assembly tested currently working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM1
Near Dillsburg, PA 17019
Andrew S.
Job Details:
07/25/2023
Cx complaint is that the upper rack will not slide out. Upon arrival I found that the rack wheels had slid out of the tracks on both sides. I was able to get the rack back in place. The unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Pikesville, MD
Shane M.
Job Details:
07/25/2023
cx complaint the unit isnt making ice & is leaking. found fill tube not in correct place. fix this issue. water entering icemaker. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near Dillsburg, PA 17019
Andrew S.
Job Details:
07/25/2023
Cx complaint is that the unit was sparking and tripped the breaker. Upon arrival I inspected the terminal block and found no issues. I then inspected the control board and found no issues. I then removed the kick plate and found that the element has warped and allowed the element to short out on the housing. I called safety and informed them of my findings. I quoted the cx for the cost of the repair. Cx is speaking with spouse and deciding at a later time.; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB1
Near Lochearn, MD 21207
Shane M.
Job Details:
07/25/2023
cx complaintt he unit isnt turning on. 120v to unit. found some buttons activating on panel but nothng turns on. panel peeling as well. left panel w cx. ordering UI board & control board.; ordrng 1 W11632709 (ui control) and 1 W11632725 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Culpeper, VA 22701
Danny R.
Job Details:
07/25/2023
i ofund ui thinks clean wash cycyle is activated and also keeps telling cx to clean washer installed new ui checksok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details:
07/25/2023
Cx complaint unit is not working properly inspected unit found wiring to the drain pump had separated and broke free of pump connection reseated and tightened. Tested unit now drains proper however unit is stuck in a drain removed pressure tube and cleared this is clear of debris ordering new control board ; ordrng 1 MVW6200KW2 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Lothian, MD 20711
Shane B.
Job Details:
07/25/2023
"cx complaint is the ice having a bad taste and smell and the water dispensor being very slow. confirmed complaint. even with filter removed the water flow is very slow. pulled unit out and looked for shut off valve but its not behind the unit. line goes into the floor and i cant find shut off downstairs or under sink. I inspected unit and found mineral build up and discoloration in filter head and water lines. quoted cx for new resoviour, valve, filter head and lines. cx is going to change filter in house and call a plumber before deciding to go through with repair. cx paid 120 for service call by check.; ordrng 1 W11168758 (reservoir) and 1 WPW10341329 (water valve assy) and 1 W11194438 (housing) and 1 WPW10476833 (tube-water) and 1 W10815476 (tube-water)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Belvidere, NC 27919
Austin D.
Job Details:
07/25/2023
cx denied service when i advised them of serice call and that the unit is oow. they were under impression unit parts were still covered. advised them it is onlt the basket and motor for 10 years and they denied service at this time.
We serviced a
MAYTAG DRYER
Model MGD8630HW3
Near Gaithersburg, MD 20882
Brian R.
Job Details:
07/25/2023
replaced parts ordered asnd cleaned out unit some as unit was packed with lint. tested unit and unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Williamsburg, VA 23185
Orbie
Job Details:
07/25/2023
cx complaint water sitting inside drum after use. cx spun drum and can audibly hear water sloshing inside. checked unit found F5E2. ran unit through test mode. unit draining as designed. advised by MR that liquid noise during spinning was balancing liquid on inside of drum. cx paid $120 diag. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hampton, VA 23664
Lucas R.
Job Details:
07/25/2023
"cx complaint upper fc drawer not opening, checked unit found icemaker leaning to thr right causing bail arm to get stuck in bucket, added shim to bottom left of icemaker between liner, tested, unit working as designed. unit is making ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Ocean City, MD 21842
Michael E.
Job Details:
07/25/2023
Replaced door panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Berryville, VA 22611
Ezra M.
Job Details:
07/25/2023
"not cooling or closing due to ice buildup from drain tube frozen over due to defrost element ot of place. steamed out all ice, verified drain clear, reset defrost element to proper position."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Ocean City, MD 21842
Michael E.
Job Details:
07/25/2023
Replaced FC and RC doors as well as nameplate as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Gaithersburg, MD 20878
Julian H.
Job Details:
07/25/2023
CX complaint about seals ripping inspected & found that seals are tear alongside causing magnet to come off replaced with preids & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Princess Anne, MD 21853
Michael E.
Job Details:
07/25/2023
Helped FR
We serviced a
MAYTAG WASHER
Model MHW8630HW
Near Gaithersburg, MD 20882
Brian R.
Job Details:
07/25/2023
replaced parts ordered and tested unit. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Princess Anne, MD 21853
Frederick R.
Job Details:
07/25/2023
Replaced freezer door per prior techs diagosis. After replacement we tested water flow and no leaks but dispenser flow is slow. We traced back to reverse osmosis filter system. CX had issue with food freezing in RC so we set shelves and bins according to whirlpool guidelines and explained use & care. Unit is working as designed. Job is complete
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
07/25/2023
"CX Concern the unit not cooling properly, not making ice.. found e1 error for IM... found the fc evap frozen over, no fan operation .. unit needs fanw/ harness , control and heater ..; ordrng 1 W11249952 (fan w/ harness) and 1 WPW10675033 (control) and 1 WP12729128 (heater)"
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Culpeper, VA 22701
Danny R.
Job Details:
07/25/2023
found under side crushed and bent and air flow area callled tech line this is nonrepaible got sr number sr 7736935420 teck line said to try and replace outeer panels first per tech line this will take 2 men and unit will need to be sit on its side to put pieced on the under side of oven 2 men 2 call count; ordrng 1 W11598115 (base bottom of unit) and 1 W11244446 (vent bottom) and 1 W11134657 (back vent) and 1 W11223327 (back vent) and 1 looklook2men (look look 2 men) and 1 looklook2callcount (look look 2 call count)
We serviced a
WHIRLPOOL WASHER
Model LTE6234DQ2
Near Harrisburg, PA 17109
Fred G.
Job Details:
07/25/2023
I was able to assist CH in repairing the unit. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Williamsburg, VA 23185
Orbie
Job Details:
07/25/2023
"cx complaint unit not making ice. test 56 E0, Test 57 01 completed harvest. test 45 unit filled. 48F RC. 7*FC. test 3 both fans running. stealth UI very hard to read. called SS tech and was advised to order control, evap fan and harness.; ordrng 1 WPW10277799 (harness) and 1 W10633627 (motor-evap) and 1 W10861425 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBL00
Near York, PA 17403
Bernard M.
Job Details:
07/25/2023
"Cx complaint unit stopped making ice. Replaced icemaker which was originally ordered on 12/20/22. Ran test 57 it harvested, ran test 45 it filled. Cx paid $120 service. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Washington, DC 20011
Sherwood
Job Details:
07/25/2023
cx complaint IM not working. arrived installed part did IM test. IM rotated and called for water. repair complete
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Hampton, VA 23669
Lucas R.
Job Details:
07/25/2023
"cx complaint uni tnot draining, checked unit found codes, f9e1, f8e1, f0e2, found debris in drain pump, and pressure dome clogged, removed debris and cleared dome, tested, found small leak from bellow.; ordrng 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Rockville, MD 20853
Julian H.
Job Details:
07/25/2023
CX complaint about unit making slow ice inspected temperatures found RC38* FC5 * found condensation on seal FC door not closing all the way remove door to look for possible defect on liner looked fine molded gasket to position with heat gun sealing properly MUST WAIT 48 HRS TO SEE ICE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FD9M04
Near Hampton, VA 23666
Lucas R.
Job Details:
07/25/2023
"cx complaint unit not cooling properly, checked unit found fc temp at 7, ff 43, found heavy moisture buildup, liner breaking down under fc door, called techline spoke with Kurt, liner not servicable, unit non repairable, referred cx to extended warranty co. for resolution sr7736936286"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Yorktown, VA 23693
Orbie
Job Details:
07/25/2023
helped jw
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Takoma Park, MD 20912
Brian F.
Job Details:
07/25/2023
"Cx states ice not dispensing, no sure if making ice. Tested and confirmed auger motor buzzing but not spinning, solenoid not actuating. Water in tray, ice in bin at time of visit. Found solenoid and auger motor frosted stuck, both worked after thawing, locked up again after a few minutes in FC, ordering solenoid and auger motor. Cleared pet hair from condenser coils, leveled unit, lowered temps for both compartments by one bar. Advised cx to keep back wall clear in both compartments.; ordrng 1 W11671282 (auger motor) and 1 WP2152713 (solenoid)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Robert W.
Job Details:
07/25/2023
Replaced rollers and idler unit tested and is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WL10
Near Potomac, MD 20854
Roberto I.
Job Details:
07/25/2023
"Cx complaint washer very loud during spin cycle. Ran drain and spin cycle, confirmed very loud bearing. Quoted repair $1,748.06 with $350 labor and $90 2nd tech, for rear tub W10772619 and basket WPW10283352 replacement (shipping $360). **2 TECH** (stacked unit). Cx declined. Collected $120 with check # 7545; ordrng 1 W10772619 (rear tub) and 1 WPW10283352 (basket) and 1 2nd tech"
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near McLean, VA 22102
Jason A.
Job Details:
07/25/2023
CX complaint WASHER doesnt drain. A10 error code = long drain. Found standing water. Cleared ECO ball clog & ran test wash 4X. Good drain. Motor seems ok but unable to check further stacked WD. NO LEAKS. Start NORMAL cycle with a small load & allow water to soak fabrics. Change to Drain&Spin to test motor & drains. good fast spin > JJ CX paid $180 7/25/23. If CX calls back for motor. charge $140 labor; ordrng 1 WPW10192987 (Main wash motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pasadena, MD 21122
Dustin F.
Job Details:
07/25/2023
"CX complaint: left crisper drawer gets stuck open sometimesInspected unit, confirmed CX complaint. found inside rail on center adjuster warped and has alot of play. when you close the door it gets stuck and pushes right side of door out. Also found Crisper Ui board unresponsive. checked voltage and confirmed 13 vc going to board. Ordering new center adjuster,grey cover, and ui board.; ordrng 1 W11294548 (center adapter) and 1 W10830861 (grey cover) and 1 WPW10769076 (ui board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fairfax, VA 22033
Demonte S.
Job Details:
07/25/2023
"Installed main Control Board, User Interface, U.i. Harness & Console. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
07/25/2023
cx complaint squealing or squeaking sound - dryer - during the whole cycle checked unit and found bad roller on unit causing alot of noise . replaced rollers and idler on unit tested and unit is now running as designed with normal sound cx agreed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXW01
Near Newark, DE 19702
Taylor F.
Job Details:
07/25/2023
Cx canceled at the door. Cx said they called and canceled earlier today.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB3
Near Virginia Beach, VA 23452
Carl A.
Job Details:
07/25/2023
replaced control board tested unit works as designed
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Elkton, MD 21921
Taylor F.
Job Details:
07/25/2023
"Cx complaint is unit not cooling properly. Tested inspected and verified complaint. Found unit to have defective control per service poainter. Tested thermistor and heater from control and unit is working as designed other than defrost issue. Ordering control, cannot rescheudle at this time.; ordrng 1 W11546609 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Ricardo S.
Job Details:
07/25/2023
"Cx complains that the ice maker not working again, inspected unit, Rc temp 40 degrees, Fcn temp read 11 degrees, found frost build up on each corner of the evaporator,, replaced fan assy.. reset power, good air flow.. now the cx need to wait 24hrs.. for unit cool down."
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HW5
Near Clayton, DE 19938
Taylor F.
Job Details:
07/25/2023
"Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the dual element staying on high and when the control is plugged in, neutral becomes hot. Replaced dual switch to resolve element issue. Called WPTL and went over voltages. Found the issue to be with the home electric. As soon as a load was introduced to the circuit, neutral had 120VAC to ground. Cx needs electrician to resolve issue. Job is complete. SR#7736935288"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
07/25/2023
"Cx complains that the microwave not working at all and oven takes long time to reach temp, inspected unit, the bake element is open.. also the door gasket is bad and leaks air.. the microwave not heating at all. fuses cks ok the yellow wires on am board receives 120vac door switches cks ok, unit needs inverter and magatron.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11346197 (magnatron) and 1 W10217711 (inverter) and 1 WP8304493 (gaskt-door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Aquasco, MD 20608
Shawn D.
Job Details:
07/25/2023
arrivd to fridge section barley working and has lowcharge ice ball on fridge evap now. checked freezer evap and see no signs of leaks. added couple and uv drier to system and vacumed down in home postion and unit was holding vacume. fridge evaporator has to have a pin hole leak. ordering fridge evap for return part is instock so called into office and rescheduled for 8/1/23 for a 3 count job s.s. tech only; ordrng 1 W11492867 (fridge evaporator) and 1 w10913906 (coupler) and 1 look (look)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Greenbelt, MD 20770
Israel R.
Job Details:
07/25/2023
"Installed new burner and stil, the same i tried cleaning the orifice holder and the unit still doing the same. I tried to adjust the valve but this only adjust the main burnre does not adjust the simmer. Unit will need new valve. Ordering valve.; ordrng 1 W11109973 (valve-brnr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Brandywine, MD 20613
Shane B.
Job Details:
07/25/2023
"cx complaint is the unit not cooling for several days at a time. cx said he turned unit on and off several times and checked it every day. it eventurally started working. when i arrived unit was on and temps were 28 in RC, -3 in FC. i called tecline to document. they had me check all connections on board. advised unit will have to be in a failed state to further diagnose. SR#7736692608. checked connections on board. nothing was loose. advised cx to call back if issue returns. unit is currently working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near New Providence, PA 17560
Justin L.
Job Details:
07/25/2023
Cx complaint unit not going through cycle. Was able to access unit and found that the pressure hose was kinked was able to correct and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW97HEXW2
Near Tracys Landing, MD 20779
Shane B.
Job Details:
07/25/2023
"cx complaint is the unit not running cycles and displaying F6E6. when i arrived water in the house was turned off due to a leak in the shower. i checked for codes and found F6E1, F5E2, F3E4. i tried running service cycle. door locked and unit did nothing else. i cancelled cycle and door will not unlock. cycled power but it still will not unlock. called techline to document. they advised ohming motor, check pressure switch, check drain pump. SR#7736932914. will need to return with 2nd tech to further diagnose unit. called office to set up return for 7/31. quoted cx for service call and 200 for labor. cx paid service call and understands labor, parts, shipping, tax will be due once unit is further diagnosed. marking parts for use on return.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Dallastown, PA 17313
Bernard M.
Job Details:
07/25/2023
"Cx complaint unit won't start cycle. Entered diag and found no error codes. Ran test and when attempting to agitate, the unit would make clicking noise and not agitate or go into spin, error code F7E3 flashed. Replaced actuator using vanstock W11481722, ran test and unit completed test without further issues. Unit checks good; used 1 W11481722 (actuator-BM-VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR206EPA00
Near Chevy Chase, MD 20815
Brian F.
Job Details:
07/25/2023
"Installed new control board and ice maker, tested, ice maker jumped and filled correctly, unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Red Lion, PA 17356
Bernard M.
Job Details:
07/25/2023
"Replaced control, recalibrated and ran auto test, test completed without any issues. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Carlisle, PA 17015
Andrew S.
Job Details:
07/25/2023
Cx complaint is that the unit is making vibrating noises and is louder than it has been ever. Upon arrival I verified the noise and found that it was coming from the front of the unit. I removed the front panel and found that the rollers were still functioning as intended. I inspected the blower wheel and found that there were no cracks but it has lint built up in it in all of the fins. I was able to remove all the lint that was stuck in the fins. I then tested the unit and found that it is now running without any vibrations or noises. Job complete. I collected the service fee.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Williamsburg, VA 23188
Orbie
Job Details:
07/25/2023
cx complaint rack won't go in. found rack pushed in with wheel not in track. reseated track. unit working as designed. FX serial but noticed bushings look like they've been updated.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Virginia Beach, VA 23456
Branden R.
Job Details:
07/25/2023
came out to replace parts on unit disassembled and replace all parts needed for repair . tested and found pin hole on water line coming from filter housing Water Reservoir. ordering parts for repair . ordering filter housing just in case; ordrng 1 W11168758 (Water Reservoir) and 1 W11194438 (filter housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Delta, PA 17314
Bernard M.
Job Details:
07/25/2023
"Replaced parts, ran normal cycle, and found no leaks. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
07/25/2023
"units fan not operating, unit needs new fan ..; ordrng 1 WP2315539 (fan) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details:
07/25/2023
Cx complaint gasket not seated. Was able to access unit and verify complaint. Used heat gun to heat gasket to set unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Locust Grove, VA 22508
Tanner B.
Job Details:
07/25/2023
"Installed new contol, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Falls Church, VA 22041
Christian C.
Job Details:
07/25/2023
"Cx complaint IM doesnt stop making ice, filter is leaking, and drawer is not closing properly. Inspected unit found filter housing defective. Found left pantry rail defective. Found bail arm for IM not secure. Secured bail arm. Ordering filter housing, and pantry drawer set.; ordrng 1 WP67001668 (filter housing) and 1 W10874836 (pantry drawer set)"
We serviced a
MAYTAG DRYER
Model MEDB835DW0
Near Stafford, VA 22554
Tanner B.
Job Details:
07/25/2023
1-W10849051 ui if cx calls back.. cx needs ui.. f2e1 error . cx paid svc call only .. getting new unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22312
Christian C.
Job Details:
07/25/2023
Installed heater assembly. Set temps to recommended.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Dumfries, VA 22026
Tanner B.
Job Details:
07/25/2023
"FC door not closing, drain tube caused unit to overflow from fc evap drain pan. replaced the drain tube and cleared ice/ water, units fc door closing now.. found auger shaft seized in auger and stripped the teeth on ice bin. needs auger, shaft and bin; ordrng 1 W11509548 (shaft) and 1 W10822606 (motor -auger) and 1 WPW10347093 (bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hampton, VA 23666
Lucas R.
Job Details:
07/25/2023
"cx complaint unit not cooling, checked unit found evap clogged with ice, w and g wire connection not fullt seated to heater, reseated wires, secured, thawed evap, and cleared drain pan, advised cx to allow 24 hours to normalize, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Triangle, VA 22172
Tanner B.
Job Details:
07/25/2023
"Found icemaker failed, replaced icemaker and tested unit . Job complete"