Service History 339 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Vienna, VA 22182

Christian C.

Job Details: 07/20/2023

Installed evap harness. Set temps to recommended.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Laurel, MD 20723

Emmanuel R.

Job Details: 07/20/2023

"Replaced sump/motor ,tested unit and checked for leaks.Unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Towson, MD 21204

Shane M.

Job Details: 07/20/2023

cx complaint the unt isnt switching settings on dryness. no error codes stored. unit heats. dryness setttings wont change. heated up for 10 mintues. now settings are switching? ordering control & console.; ordrng 1 W11512515 (control) and 1 w11384511 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near ,

Ezra M.

Job Details: 07/20/2023

"no refrigerant in unit. installed fill tube. pressurized unit with 138 psi nitrogen, unit leaking. cannot hear leak. sprayed evaporator, drier, condenser and all other tubes in unit compartment with soapy water, no leak found. called and spoke with brandon w. techline sr#7736903356 - unit submitted for review."

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ

Near Lexington, VA 24450

Kyle A.

Job Details: 07/20/2023

Informed rtm we do not work on tabletop microwaves.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/20/2023

Unit cooling fine. Rollers wear not seated. Reseated rollers and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Emmanuel R.

Job Details: 07/20/2023

"Cs unit is not cooling, confirmed complaint. Found unit at room temp in both sections. Compressor not running. Start device has failed again.Replaced start device , compressor turned on 1.05 amps 137watts. I notice the third prong on the compressor is corroded from the start device arking and melting. Unit needs a compressor , it sometimes started really slow and tripps the overload.Adviced customer to keep unit unplugged.; ordrng 1 W10309988 (compressor) and 1 WPW10143759VP (drier-uv -) and 1 WP978025 (svc valve)"

We serviced a

WHIRLPOOL OVEN

Model KSGG700ESS3

Near Alexandria, VA 22314

Lloyd B.

Job Details: 07/20/2023

"Cx complained the flames were too high and as a result, using self clean, the glass is broken. Installed new spud to convert from gas to propane. Unit needs new glass panel.; ordrng 1 W11339500 (glass panel)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20005

Sherwood

Job Details: 07/20/2023

cx complaint lid wont lock. arrived and confirm issue. put service diag got error code for lid lock instaklled part ran automatic test and calibration. repair complete.

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Arlington, VA 22201

Davonte

Job Details: 07/20/2023

"cx complained middle burner wasnt lighting. confirmed cx complaint. after inspecting and taking cooktop off, i could see that the middle orifice holder had a bend in its line. installed new cooktop and burner kit. after installing new cooktop the middle burner had a very low flame ,valves were adjusted , flame stayed the same. ordring middle center orifice holder assembly.; ordrng 1 W11557818 (center orifice assembly)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near Ocean City, MD 21842

Michael E.

Job Details: 07/20/2023

CX complaint: no ice and IM shocks if touched. Tested and verified complaint. I found the wrong plug was used in the IM installation. When bailer arm is touched it shocks so i left IM unplugged. Ordering IM kit. Scheduled return visit for 7/27 AM; ordrng 1 W11517113 (IM)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 07/20/2023

CX complaint is dryer no heat. INspected/tested and found unit working properly. Asked CX to start unit for me and she did not know how to start unit and set temps etc. Explained use & care to CX. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 07/20/2023

CX complaint is IM not working. Inspected/tested and found ice frozen in trays. Cleared ice and harvested unit with no problem. Heater was warm to touch but not like it is supposed to be. CX wants to wait to see if work done today resolves issue. If CX calls back please pre-id ice maker WPW10300022. Collected $120 SC by ck#1142; ordrng 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Lewes, DE 19958

Frederick R.

Job Details: 07/20/2023

"CX complaints are no ice, LED lights out and left door popping again. Inspected/tested. Found IM handle up which is why it wasnt working. One of the LED mods that were replaced under Scode last august went bad and hinge is also banging again on left door. Replaced LED module from pre-idSpoke to Derek at WPTL (SR#7736904257) . No updates to Service Pointer and suggested replacing hinge/mylar kit again.Spoke to Rea at WPTC (same SR#)Gave auth(K17VTB0SPL2). Ordering hinge extension and mylar kit per WPTL. Need 2nd tech to pull unit out and received 2 tech auth; ordrng 1 W11171640 (shim-hinge) and 1 2267193 (extension)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Gore, VA 22637

Ezra M.

Job Details: 07/20/2023

"noise concern. loud deep vibrating noise from bottom of unit. suspect noise coming from condenser vibrating against condenser cover. adjusted tubing. advised cst if noise recurrs, video recording of unit may help pinpoint location and cause of noise."

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS3

Near Washington, DC 20007

Sherwood

Job Details: 07/20/2023

cx complaint control panel had no lights. arrived today and i did confirm no light to control panel. went to breaker did a hard reset and panel is now working. put this unit into a service diag no error codes after test cycle. this repair is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Lewes, DE 19958

Frederick R.

Job Details: 07/20/2023

CX complaint is unit stops cooling sporatically. During inspection found the pantry harness gouged and kinked.Spoke to Mary at millmans Appliance. Prior parts installed were modules and LED driver board. Spoke to Andrew at WPTL (SR#7736901691). Documented findings Spoke to Deanna at WPTC . They will not offer any concession for repairs. Ordering pantry harness. Adjusted SC fee to $90 per MA. CX paid $261.01 and is paid in full. 11 in stock at Tribles.. Spoke to Shamia and she said I had 3 openings for monday the 24th so I rescheduled CX for 7/24; ordrng 1 W11170612 (harns-wire)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Adamstown, MD 21710

Ricardo S.

Job Details: 07/20/2023

"Cx complains about an error code f8e4 and unti not working omn any cycle, inspected unit, found some error codes f8e4 and f9e1 so i ran normal cycle, i pause the cycle and the water has too much suds, cx need to ran a clean cycle with affresh. dw cks and works fine"

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Rockville, MD 20853

Julian H.

Job Details: 07/20/2023

"CX states after one use has 2 open dryer 7 wait b4 he can use it again insected power correct 242vac went to the back checked heater to ground checked good but when I tried timed dry heater never cycled cycling tsta 7.8ko issue with timer heater & cycling tstat need parts; ordrng 1 WPW10185982 (timer) and 1 279838 (element,heater) and 1 WP3387134 (thrmst-fix cycling)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Reisterstown, MD 21136

Justin S.

Job Details: 07/20/2023

"cx says the unit had drips of water coming from the ice dispenser when trying to get ice out and the bottom of the ice bin had froze in place.the ice maker door above the bin froze and they would hear noises coming from it when trying to dispense ice.the cx got misshapened ice out of the door.this happened once and then has gone back to normal.cx says the ice cream has always been solid.ice in tray now but not fully solid.test 1 and 2 pass.3 is evap fan and damper good. 15, 19, 36 good. test 56 has an e2(lost). replaced the ice maker and tested. the unit is now good"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Bowie, MD 20721

Alexander D.

Job Details: 07/20/2023

"replaced ui, tested unit. screen now comes on but its stuck on a blank white screen and buttons still unresponsive. tried replacing drain pump but now screen wont even come on. needs control and ui replaced at same time. order control and ui. also ordering lid latch because its still stuck locked and ive seen that cause similar issues before. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11478525 (ui(REORDER)) and 1 W11419051 (control(REORDER)) and 1 W11394572 (lid latch)"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Springfield, VA 22150

Jason A.

Job Details: 07/20/2023

CX complaint RANGE fan noise & LF burner front section flame goes out during simmer & when other burners are used. LF burner flickers. Checked for carbon or spills blocking airflow. Measured just over 5WC at cooktop orifices. See SDpics. Checked cooing fan & convection blowers > JJ; ordrng 1 W11443594 (burner head LF) and 1 W11436986 (cap flame spreader LF) and 1 W10861656 (regulator) and 1 W11441001 (Convection assym) and 1 W11107275 (cooling fan)

We serviced a

MAYTAG FREEZER

Model MRT118FFFZ09

Near Norfolk, VA 23502

Carl A.

Job Details: 07/20/2023

"cx complaitn of door gasket falling out of door,reseated gasket for the moment, found that the door was over filled in the building process causeing it to push out the gasket ordering door and gasket for repairs; ordrng 1 LW10852154 (DOR-FIP) and 1 W11574983 (GASKETDORGRAY) and 1 WPW10612925 (Name Plate)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Tappahannock, VA 22560

Thomas B.

Job Details: 07/20/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the control, shifter, and capacitor tested and inspected for proper use unit now functions Normally"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/20/2023

"cx complaint freezer door falls off anf frost in FC, cx had door replaced by Harpers, found top screws not secure resecured door, found left side of gasket not sealing , heat treated to full expansion, now sealing fine, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Winchester, VA 22602

Ezra M.

Job Details: 07/20/2023

"not spinning properly. hub stripped out, however washplate is siezed in place, will need washplate and hub.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Winchester, VA 22602

Ezra M.

Job Details: 07/20/2023

"installed fc door switch, verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 07/20/2023

"Found loose conection on valve, reconnected and tested . unit working . Job complete; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Airville, PA 17302

Bernard M.

Job Details: 07/20/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test cycle and found slow flow going into unit. Test completed without any other issues. Ordering inlet valve, once available, contact cx to reschedule; ordrng 1 W11595805 (inlet valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Martinsburg, WV 25404

Daniel J.

Job Details: 07/20/2023

per notes installed new hinges left and right due to glass stuck in hinges

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Norfolk, VA 23502

Carl A.

Job Details: 07/20/2023

"cx complaint of unit leaking water,checked unit to find no error codes at this time,tested unit to find the drain hose on back of cabinet had backed itserlf off a little ways,reseated drain hose on unit tested and calibrated unit works as deisgned"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Ashburn, VA 20147

Simon

Job Details: 07/20/2023

CX complaints not filling or take too long to fill.inspected unit no error code i run on normal wash mode hot and cold water filling up to3inch CX uses a lot of clothes during the cycle in normal mode called tech line advased to use DEEP WATER WASH. SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wyomissing, PA 19610

Cody H.

Job Details: 07/19/2023

"CX complains unit is not cooling. CX is within manufacture warranty. Found unit to have defrost failure, unit will need defrost heater for repair. Called tradecare to get part xparted to CX. SR# 7736852498. part will be xparted to CX. was able to thaw evap and get unit cooling again. CX to call into office to schedule return. CX EMAIL CONFIRMED.; ordrng 1 w11650660 (heater)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

found dent in drawer front cover. ordering new cover.; ordrng 1 WPW10330070 (drawer panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Wilmington, DE 19801

Taylor F.

Job Details: 07/19/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found a loose connection on the control causing the control to not power on. Corrected connection and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

found warped control panel. part on order.; ordrng 1 W11175576 (control panel)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Wilmington, DE 19802

Taylor F.

Job Details: 07/19/2023

"Cx complaint is unit tripping the breaker. Found the lid lock to be shorted causing the breaker to trip every time the lid was closed. Replaced lid lock from VS and unit is now working as designed. Job is complete. Cx paid in full cashSR#7736867485; ordrng 1 W11307244 (latch TF VAN STOCK), used 1 W11307244 (LATCH TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Spring Grove, PA 17362

Sal R.

Job Details: 07/19/2023

"Per the previouse tech , I was abel to access and repalce the heater fill tube . UNit test good."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHZ04

Near Boiling Springs, PA 17007

Bernard M.

Job Details: 07/19/2023

"Replaced all parts per previous tech, water dispenses with good flow, ran test 57 and icemaker harvested, ran test 45 and it filled. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

inner and outer panel damaged. same with ui cover and seal. all parts on order.; ordrng 1 W11460908 (control panel) and 1 W11412696 (seal) and 1 w11559689 (inner panel) and 1 W11461694 (outer door)

We serviced a

WHIRLPOOL WASHER

Model IIII

Near Culpeper, VA 22701

Eric F.

Job Details: 07/19/2023

"Cx thought she had warranty, could not find the receipt. Instructed cx to obtain warranty info and have call dispatched under warranty."

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martinsburg, WV 25401

Ezra M.

Job Details: 07/19/2023

"installed control, capacitor, motor and valves."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

added washers to the doors to that they were not rub. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Dover, DE 19904

Frederick R.

Job Details: 07/19/2023

CX complaint is WM wont stop draining. Inspected/tested and found unit has a faulty control board sending constant voltage to drain. Ordering control and drain pump. Stacked unit. NEED 2ND TECH. Cannot reschedule at this time due to part availability; ordrng 1 W11629601 (control) and 1 W10919003 (drain pump) and 1 look (look)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

found cabinet damaged. part on order.; ordrng 1 w11446916 (cabinet)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martinsburg, WV 25401

Ezra M.

Job Details: 07/19/2023

"ordering drain pump and lower harness, pressure hose damaged at tub connection, harness damaged at drain pump, pump cover damaged.; ordrng 1 W11652038 (lower harness) and 1 W10919003 (pump-water)"

We serviced a

WHIRLPOOL WASHER

Model WETVL27HW

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

unit needs a new top and cabinet due to damge. parts on order. unit in a closet to it will need a second tech to resolve the issue.; ordrng 1 W11176111 (lid white) and 1 W10596395 (cabinet)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hampden Township, PA 17050

Bernard M.

Job Details: 07/19/2023

"Cx complaint unit doesn't make ice. Removed and inspected icemaker and found the switch underneath was in the off position. Turned switch to on and pressed the reset button, icemaker harvested and dumped the ice in the tray, then filled with water. Icemaker runs as designed. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

unit needs a new cabinet. part is damaged and will need a 2nd tech to resolve the issue. cannot remove the unit it is in a tight space. 2nd tech required.; ordrng 1 W10596395 (cabinet)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 07/19/2023

"Cx complaint water doesn't dispense. Removed and checked the filter for proper installation. The filter wasn't fully seeded in housing. Pressed on the water paddle and air come through at first, then water began to steadily flow. Dispensed 6 16oz cups of water without air gaps. Instructed cx to replace filter every 6 months and to make sure its secure in the filter housing and door closes and locks. Unit runs as designed."

We serviced a

WHIRLPOOL WASHER

Model WETVL27HW

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

697314 duplicate ticket. added my notes to other ticket.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB06

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 07/19/2023

"Replaced fan per previous tech, restored power and evap began to develop frost pattern with fan running. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

found gasket torn and not staying inside the door. therefore ordering a new rc door to resolve the issue.; ordrng 1 w11575716 (rc door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Greencastle, PA 17225

Andrew S.

Job Details: 07/19/2023

Per previous tech I was able to access and replace the RC LED. I then tested the unit and found that the lights are now functioning as inteded. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

ordering cooktop due to paint chipping at the corner. part on order.; ordrng 1 W11178791 (cooktop)

We serviced a

WHIRLPOOL RANGE

Model KGRS505XSS04

Near Sinking Spring, PA 19608

Cody H.

Job Details: 07/19/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, cx paid in full on previous visit. No further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

had tighten down the handles and made sure they were level with eachother. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/19/2023

model and serial sticker are missing from the unit. i explained that we can not work on the unit without knowing the model and serial. cx says unit is less than a year old. i gave him whirlpool cx care number and advised him to call them and the comany that sold him the unit and get a new sticker. i didnt work on the unit.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"added touch paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17402

Sal R.

Job Details: 07/19/2023

"CX complaint is that the unti is still not cooling. I found temps in the FC to be @ 18 degrees with the use of a thermacoupling. I was able to access the evap and found a poor frost pattern. I called WP Tech Line and explained my findings. TL agrees that the unti will need 1 sealed system repair. i am orderign 1 compressor , 1 drier filter , 1 evap coil, 1 condenssor assm, and all corasponding couplings. Return visit will nned to be 4 call counted due to the time to replace the sealed system with condenssor assm. Once the parts are avalible, please have someone for the office call to set a return date. Please see SR #7736849384; ordrng 1 W11580057 (compresser) and 1 W11504415 (coupling) and 1 W11504431 (coupling) and 1 W11506619 (coupling) and 1 W11546605 (evap coil) and 1 W11504449 (coupling) and 1 W11506619 (coupling) and 1 W11109499 (drier filter) and 1 W11504433 (heat loop) and 1 W11504447 (coupling) and 1 W11632924 (condensor assm) and 1 W11506623 (coupling) and 1 W11504445 (coupling) and 1 4CALLCOUNT (4 CALL COUNT) and 1 LOKRING (LOKRING) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

found damage to the door. part on order. also rust spots on control panel.; ordrng 1 W11173813 (door) and 1 W11175576 (control panel)

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 07/19/2023

Replaced thermal fuse and tested unit unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

added washers so that the doors would not touch. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/19/2023

"Cx Complaint is the unit is making noise. Ran diag and found unit is making a sqeeking noise during spin belt slipping, pulled unit and found the gearcase is leaking oil causing belt to slip on splutch making noise. Ordering Gearcase, belt and splutch.; ordrng 1 W11449840 (Gearcase) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"added touch up paint to the unit. uhit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/19/2023

"Replaced motor, ring and coupler unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW

Near Steelton, PA 17113

Fred G.

Job Details: 07/19/2023

"cx complaint unit isnt cleaning clothes, stated unit did not break down tie pods. inspected unit and entered diag and found 0 saved errror codes. ran test 12 and found unit did finish with out issue. i dispened both cold and hot water and found they were placed on the correct valves. Ran a quick wash and found unit finished with out issue. ran another quick wash with tie pod and found tie pod did break down and finished test with out issue. i found unit was saved on light soil level. I advised cx to run a higher soil level to correct issue. unit checks good."

We serviced a

WHIRLPOOL DRYER

Model WETVL27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

"added touch up poaint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/19/2023

"CX Complaint is the unit isnt starting and there is oil leaking from under unit. Inspected unit and found the new strike iant staying locked in place and is causing lid not to lock also found the cap is leaking oil, Ordering Strike and will use cap on return.; ordrng 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM03

Near Suffolk, VA 23434

Austin D.

Job Details: 07/19/2023

found damage to rc door. door on order.; ordrng 1 w11575716 (rc door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKV0

Near Delta, PA 17314

Sal R.

Job Details: 07/19/2023

"CX complai t is that the utni is leaking. I found that bwater is coming form the vent assmebly. I found gasket to be worn and the deflector to be fragmented. I am ordering 1 gasket (W11483553) , 1 vent assm (W11649995) and 1 deflector (W11545290). CX will be out of town until 7/24. A return for 7?25 has been set.; ordrng 1 W11545290 (deflector 8 @ tribs)"

We serviced a

WHIRLPOOL DRYER

Model KRFF507ESS01

Near Ashburn, VA 20148

Richard B.

Job Details: 07/19/2023

"CX complant. Water leaking again from fridge, Inspected unit and found evap drip tray is not catching all the water and directing it to the drain. Will need a drip tray kit for the evap tie backs and the permagum sealer for the drain issues. 1 in stock. AIG contract. Further work needed. removed sheet of ice from underneath the drawers . RB; ordrng 1 W11457241 (drip tray.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Wilmington, DE 19806

Taylor F.

Job Details: 07/19/2023

Cx complaint is unit not cooling proeprly. Tested inspected and verifed complaint. Found the compressor not coming on. Unplugged p9 connector and found the unit comes on and starts cooling with the exception of the fan. Ordering FC evap fan. Also found the door liner defective not allowing the switch to be pushed in all the way causing dispenser not to work. Tried installing shim but the liner is to badly defective. Door is needed to complete repair. Spoke to Haley ordering evap fan and left RC door. Cannot rescheudle at this time.; ordrng 1 W11518736 (door fip) and 1 W11578030 (motor)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Locust Grove, VA 22508

Eric F.

Job Details: 07/19/2023

"Installed harness, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHB02

Near York, PA 17406

Sal R.

Job Details: 07/19/2023

I attempted to replace parts . I spoke to Parts orderign amnd found that noe of the ordered parts are covered or apporved under the 1 year manufature warraty. I called trade Care and was denied a Parts Auth. I porovided CX a WP Cust Care phone number for assistanse. I am moving on . No service was provided.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Essex, MD 21221

Alexander D.

Job Details: 07/19/2023

cx complaint unit not making ice and rc door gaskets tearing. inspected unit and verified complaint. found huge frozen puddle of water in container. melted ice out of container. found fill tube it frozen and split at the top. icemaker harvests correctly and calls for water. icemaker isnt leaking. valve is seeping causing fill tube to freeze and split. returing with preid valve and ordering fill tube and both rc door gaskets. call cx to schedule return visit once we have approval from contract and eta on parts.; ordrng 1 W11415785 (fill tube) and 2 W10830274 (rc door gasket)s

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 07/19/2023

was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS2

Near Washington, DC 20011

Leon

Job Details: 07/19/2023

"cx complaint water not coming into dishwasher, confirmed cx issue, ran test to find that inlet valve wasn't getting enough voltage to work properly and control need to be replaced."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Mountville, PA 17554

Justin L.

Job Details: 07/19/2023

Was able to access unit and replace parts. ui flashed then powered off. found control not sending voltage now. reordering ui and ordering control once in office will need to set return; ordrng 1 W11460962 (interface) and 1 w11506011 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Chesterfield, VA 23832

John P.

Job Details: 07/19/2023

Found control disabled heater unable to tell if issue due to unit not filling with enough water or control not bringing on water valve long enough ordering control and valve; ordrng 1 W11175771 (Valve) and 1 W11637581 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chambersburg, PA 17202

Andrew S.

Job Details: 07/19/2023

Cx complaint is that the unit will not start agitating after it fills. Upon arrival I found an F8E1 and an F2E1. I entered diag and manually activated the cold valve and found that it is loud and is just trickling out. I was able to access and repalce the valve. I also found that the pressure hose was not connected to the control. I then manually activate the cold valve agian and found that it is now functioning properly. i then started a normal cycle and the unit progressed into agitation and wash. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model Kdtm354ess3

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/19/2023

Removed blockage from drain pump and unit now working properly. No other issues found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near East York, PA 17402

Sal R.

Job Details: 07/19/2023

CX complai t is that the unti will not dispense ice. I found that the seperator (icedoor) opens but the auger motor is not running. i inspected the auger and foud harness securly plugged in. I inspected the door harness and found a severed wire in the harness. I am ordering 1 FC door (W11038917). I have informed CX that the door takes ruoghly 6-8 weeks to direct ship to the home. CX will open box inspect door and call office to set a return date.; ordrng 1 W11038917 (FC door.)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Thurmont, MD 21788

Brian R.

Job Details: 07/19/2023

cx complaint is lint screen housing broke. tested and checked unit. unit runs and heats and quiet. part broke and moisture sensors are broke off and why unit wont run and heat. was able to do timed dry and unit heated and ran. will order parts needed and office will schedule. also advised cx to clean area and have unit in the open for return so we can work on it. job noted as well as noted for office.; ordrng 1 W11086603 (Lint Screen Cover) and 1 WPW10298258 (Harness) and 2 WP3387223 (Moisture Sensor)s and 1 Look (Look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Hyattsville, MD 20785

Samuel R.

Job Details: 07/19/2023

cx comp;aint unit is not cooling.inspected unit and cpuld confirm.found unit cabinet in fridge section to have a big gap at the bottom.called techline #7736898419

We serviced a

KITCHENAID RANGE

Model KSEG950ESS0

Near Richmond, VA 23233

Thomas B.

Job Details: 07/19/2023

Cx complaint heard very loud pop inspected unit found bake element blown qouted 299.32 cx paid in full By CC ordering part; ordrng 1 W10779716 (elmnt-bake)

We serviced a

JENNAIR RANGE

Model JGRP548HL01

Near Vienna, VA 22180

Christian C.

Job Details: 07/19/2023

Cx complaint of a gas leak. Inspected unit tested all burners and ovens. Found strong signal from FL burner. Attempted to call safety. Safety closed at 6pm. Ordering left front oriface holder assembly. Will contact safety.; ordrng 1 W11319741 (left front oriface assembly) and 1 W11320029 (left manifold)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/19/2023

Loud grinding from gearcase assy new gearcase has failed ordering new gearcase assy. very loud towards end of cycle; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Elizabethtown, PA 17022

Fred G.

Job Details: 07/19/2023

I was able to access unit and replace the ice bin and RC led as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ0

Near Lanexa, VA 23089

Orbie

Job Details: 07/19/2023

cx advised against having unit repaired after finding only 3mo warranty on labor.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 07/19/2023

Cx complaint is that the unit is leaking from the LF corner of the unit. Upon arrival I found that the unit falls under SP W11651001. I called TL and verified. I am ordering the Tub ring. Please contact cx when the parts are avaiable to schedule the return visit. SR#7736896334; ordrng 1 W11590590 (Tub Ring)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/19/2023

Cx complaint unit is not working properly inspected unit found errors code F5 for thermistor failure on ice maker assy ordering ice maker and will return with valve as needed ; ordrng 1 W11658802 (Ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Millville, DE 19967

Michael E.

Job Details: 07/19/2023

"CX has an extended warranty but was not dispatched properly. Cancelled service today so CX can contact extended warrantty company to dispatch. If this comes back to us, please preID IM W10884390. I could see IM was stuck in middle of harvest. No service done today"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Moseley, VA 23120

Joseph D.

Job Details: 07/19/2023

customer complaint intermittent non-functional user interface confirmed complaint unit with f2e1 stuck key errors replace console and unit now operating properly reesejd@yahoo.com

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Hyattsville, MD 20785

Samuel R.

Job Details: 07/19/2023

cx complaint unit is not filling up properly.inspected unut and found valve not open all the way.tested unit and is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Toano, VA 23168

Orbie

Job Details: 07/19/2023

"cx complaint temps off in unit. checked unit temps. 39.9* RC, 18.9F FC. wall of ice at rear of freezer. called techline to document. test 6 - 03 test 38 - sh. found defrost heater not turning on. advised to check heater for voltage an replace high voltage control if no power going to heater. no power going into heater wires, continuity at heater. 7736894999 also found door switch metal piece sticking out. ordering switch, heater harness and control for return visit, also ordering heater just incase. defrosted evap.; ordrng 1 W11396033 (switch) and 1 WP12729128 (heater) and 1 W11401475 (harness) and 1 WPW10675033 (cntrl-elec)"

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