Service History 336 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Virginia Beach, VA 23451

Zachery R.

Job Details: 08/02/2023

"replaced handle, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, MD 20705

Israel R.

Job Details: 08/02/2023

Customer complaint unit is not cooling. I tested the unit and found the unit is not defrosting. I thawed something in the FC and tested thermistor under ice. is reading 24k ohms and the unit is not defrosting. I ran heater test and the heater is turnining on. After thawed we tested 08 connector and thermistor is reading 3.6 . Sensor is reading and sending signal to the board. The board is not putting in into defrost. Called techline and they told mo replace the control. Ordering control.; ordrng 1 W11566851 (Contol)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/02/2023

"came out to replace parts on unit , disassembled and replaced filter housing while replacing parts notice wrong reservoir was sent over . box had proper part number on it . sending part back to PWH . ordering new reservoir also hear loud scrapping noise coming from evap fan in fridge . ordering all parts for proper repair . sending reservoir back .; ordrng 1 W10633627 (fridge evap motor) and 1 W11168758 (reservoir)"

We serviced a

MAYTAG OVEN

Model MGS5770ADC

Near Washington, DC 20036

Samuel R.

Job Details: 08/02/2023

cx complaint unit is not heating.inspected unit and could confirm.found ignitor to be OL.replaced ignitor and its now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Haymarket, VA 20169

Ezra M.

Job Details: 08/02/2023

"ice in bottom of rc. found drain hole frozen over. verified defrost works, drain clear. ordering heat shield due to bowing in bottom. also right door gasket is failing, ordering gasket.; ordrng 1 W11090564 (shield) and 1 W10917313 (gasket-dor) and 1 W11451366 (housing)"

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPDUDB16

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/02/2023

"cx complaint leaking from under left side, found leak from door hinge cover, pouring out end , internal hose failure in door, quoted $1900+ for repair, refered cx to JENNAIR for possible concession, collected $120 amex..............quoted $200 labor ( 2 techs); ordrng 1 LW10292432 (dor-fip us)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Williamsburg, VA 23188

Orbie

Job Details: 08/02/2023

"cx complaint unit leaking air. verified complaint. unit doors are both damaged after being shipped from whirlpool. called techline spoke spoke with robert, supplied him with pictures of unit. advised me that unit is going under review and to inform cx whirlpool will be calling her."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rockville, MD 20852

Roberto I.

Job Details: 08/02/2023

"Cx complaint no wash.Ran test mode, found no errors. Tested spin and agitation, the unit didn't agitate. Found shifter arm out of place. Replaced shifter using v/s part per sp. Ran a cairation cycle, a yrst cycle, and then maulal agitation. The unit worked as desiged. Collected $299.53; ordrng 1 W10913953 (shifter (RI van stock)), used 1 W10913953 (shifter) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Saint James, MD 21740

Ken M.

Job Details: 08/02/2023

Customer complaint is that one of the knobs spins freely and the unit stopped sparking. Found no power to the unit. Power restored to the outlet and the unit is working properly. Customer has one cracked valve knob. Ordering knob to be shipped directly to the customer.; ordrng 1 W11204451 (knob)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 08/02/2023

"leak coming from supply hose connection at water valve. removed, reinstalled, tightened all hoses. tested, no longer leaking."

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/02/2023

"cx complaint unit not turning on , checked unit and found unit and found unit doa . reset unit and go into test mode found unit dont have mod or ser stored to unit . asked cx if we are the only ones who serviced unit and i was advised another company has been out 3 times for unit after out first visit . called WP and was advised unit dont have program anymore and will be not be able to be repaired. left file number with cx and advised they reach out to warrenty company ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 08/02/2023

Replace failed freezer LED and unit now illuminating properly no other issues detected; ordrng 1 W11483116 (Led dj vs)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Williamsburg, VA 23185

Carl A.

Job Details: 08/02/2023

"cx complaint of unit not working checked unit find the follwoing error code F3E3,F9E1,F3E2,F7E4, found the lid lock to be broken,also found clips missing,pressure sensor reaing out of range ordering parts needed for repairs; ordrng 1 W11568984 (HARNS-WIRE) and 2 WP8312709 (clip)s and 1 W11614514 (Appliance Control Unit (acu)) and 1 W11394572 (Door Latch) and 1 W11614515 (Valve, Water Inlet)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Aberdeen, MD 21001

Neil H.

Job Details: 08/02/2023

"REMOVED THE FC BACK WALL OF THE FC FROST PATTERN STARTED BUT WASN'T FULL IT WOULD BE ENOUGH TO KEEP FC COLD IN THE AREA BUT AIR GOING THROUGH RC AIR TOWER TOOK IT APART NOTHING IN THE TOWER BLOCKING AND THE DAMPER IS OPEN COLD AND GETTING COLDER AFTER WAITING TIME BUT NOT MAINTAINING S.S. NEEDED BACK OUT TO CHECK UNIT S.S. AGAIN WHEN POSSIBLY A PROBLEM THAT CAN'T BE REPAIRED; ordrng 1 W11625643 ( Assembly, Evaporator (also Order The Following Lokring Parts)) and 1 W11580057 (COMPRESSOR), used 3 (3COUNT S.S.) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near West, VA 23140

Orbie

Job Details: 08/02/2023

"cx complaint unit needs knob. verified complaint. replaced knob, unit working as designed."

We serviced a

KITCHENAID HOOD

Model KVWB606DSS2

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 08/02/2023

"had wrong version in system when parts ordered, wrong control. ordering control, after replacing UI with customers part, which did not fix issue. unit is getting 120vac into control; ordrng 1 W11293971 (cntrl-elec)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Westminster, MD 21157

Brian R.

Job Details: 08/02/2023

came out to replace parts and she said no issues with 3 after repair and cleaning and adjusting ribon as well as no sound but didnt use unit much. replaced parts and adjusted and checked over unit. baked on convect to 400 so fan would run and never heard any sounds and temps in range.advised to use unit as well asunit needs to break in so some noises might be normal as home and unit are new. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Washington, DC 20002

Samuel R.

Job Details: 08/02/2023

"cx complaint unit is not making ice and light wont come off.inspected unit and found door to have a indent causing to not make contact with switch.put padding so it will make contact.found ice maker to work properly, unit is now good and working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Westminster, MD 21157

Brian R.

Job Details: 08/02/2023

replaced parts ordered and tested and checked unit as well as straightened vent pit out as well to open as air was restricted as well. unit check. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hampstead, MD 21074

Brian R.

Job Details: 08/02/2023

came out and replaced door. put new door on and everthing and not until last piece of plastic taken off there was a dent. older lady and she said she couldnt take door out to check before we came out. left that door on to correct iccues and will reorder another door. she will call when she gets doo. will also need to pick this door up.; ordrng 1 W11551458 (Freezer Door Re Order)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Falmouth, VA 22405

Robert W.

Job Details: 08/02/2023

"Cx Complaint is the RC door is clicking. Inspected unti and found the RC door is making a clickig noise when opened looking at hinge when opened hinge is popping. Ordering Hinge, Hinge pin and cam; ordrng 1 WP67006642 (Hinge pin) and 1 12607103AP (Hinge) and 1 WP12028505AP (Cam)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hampstead, MD 21074

Brian R.

Job Details: 08/02/2023

cx has multiple issues with unit and running and times and filling and so on.units O-O-W and he knows. found codes F0E3 Over Load F8E1 Long Fill F2E1 UI Stuck Button. tested and checked unit. started a rapid wash to see how unit runs. unit fills slow but runs and shifts and drains well. went over unit and quote with cx to replace control and valve. cx said order parts and he wante to pay in full. office will schedule.; ordrng 1 W11429620 (Control 222.14) and 1 W11165546 (Water Inlet Valve 69.53)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Charlottesville, VA 22902

Kyle A.

Job Details: 08/02/2023

Cx complaint of icemaker leaking. Did confirm icemaker not mounted right. Reseated icemaker and unit is now as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/02/2023

Customer complaint is that the unit stopped heating. Element and thermostats tested good. Checked power to the unit and found only 42VAc on L2. Customer needs an electrician.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Louisa, VA 23093

Kyle A.

Job Details: 08/02/2023

Cx complaint of unit rattling. Did confirm and found condenser hitting the case. Adjusted condenser and unit is now as designed.

We serviced a

WHIRLPOOL OVEN

Model IBS350PYB01

Near Alexandria, VA 22310

Jason A.

Job Details: 08/02/2023

CX complaint WALL OVEN IKEA door locked. Found thermal fuse open. Measured good voltages at terminal block.. No voltage from hi limit. CX changed their mind last minute not to repair. Left parts in order list if CX calls back. See TY card > JJ; ordrng 1 WP9759243 (HI LIMIT $45.70 ) and 1 W10625528 (Thermal fuse update $162.67)

We serviced a

MAYTAG DRYER

Model med4500mw0

Near Upper Marlboro, MD 20774

Leon

Job Details: 08/02/2023

cx complaint dryer sparking when in use. confirmed issue found burn marks on side panel between washer and dryer. checked outlet and terminal block and got 240v. checked for element grounding and it was not. while moving machine back into its place the water hose connected to the wall and it sparked. immediately stopped touching machine and called whirlpool to document. instructed us to check for resistance between outlet and water and got a reading. customer will need an electrician

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near La Plata, MD 20646

Shane B.

Job Details: 08/02/2023

control board was shipped to cx and when i opened the box i found it broken into 3 pieces. installed door switches and restored power. tested unit sevearl times and it worked properly. unit is working as desinged.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/02/2023

CX Complaint is the display wasnt working. pulled the UI and found loose connection. Unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Clarksville, MD 21029

Robert L.

Job Details: 08/02/2023

"upon arrival opened sump to find factory clamped hose not attached , cx prefered new part, reordering sump assembly ........ cx was having old floor ripped up and new installed starting today she will schedule when done, will need protective devices on return; ordrng 1 w11416362 (sump assy)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/02/2023

"Cx complains that the unit not drying propelry, inspected unit, ran test mode, found an error code 7-1 heater circuit problem, connection cks ok, the water temp at the sink read 121 and inside the dw 117.. the client need to run the hot water at the sink first before running the dishwasher .. heater circuit works fine"

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Aberdeen, MD 21001

Neil H.

Job Details: 08/02/2023

SET UNIT BACK TO ENGLISH FOR CX UNIT TESTED GOOD

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/02/2023

replaced control and latch then tested in diag cycle and unit went through just fine. unit is good to go

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Edgewood, MD 21040

Neil H.

Job Details: 08/02/2023

CX COMPLAINT DRYER NOT HEATING FOUND CYCLING THERMOSTAT BLOWN $262.73 PAID IN FULL CX WILLING IF SOONER APPT. ALSO; ordrng 1 WP3387134 (Whirlpool Dryer Cycling Thermostat)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ01

Near Brunswick, MD 21716

Ricky E.

Job Details: 08/02/2023

"installed part, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Edgewood, MD 21040

Neil H.

Job Details: 08/02/2023

REPLACED THE CONTROL AND PUMP WASHER TESTED GOOD RECALB UNIT

We serviced a

WHIRLPOOL WASHER

Model WTW57ESVW1

Near Martinsburg, WV 25401

Ken M.

Job Details: 08/02/2023

Timer replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near La Plata, MD 20646

Shane B.

Job Details: 08/02/2023

"picked up data loggers. cx said ice cream still gets soft, water dispensor isnt cold. temps were normal when i picked the data loggers up.; saved tckt"

We serviced a

MAYTAG WASHER

Model MHW6630HC

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/02/2023

"unit has sevral erro codes fo e2 fo e5 f5e2 f831 and f9e1 has codes for suds off balnce and lock code will get lock , control and drain pump the drain pump sound funny and is drain slow this could cuase half these codes cx will have dryer removed before call; ordrng 1 W11458345 (drain pump) and 1 W11565030 (control)"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS01

Near Fulton, MD 20759

Robert L.

Job Details: 08/02/2023

"installed console control per previous,tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB02

Near Gardners, PA 17324

Drew B.

Job Details: 08/02/2023

arrived removed drier.. compressor sealed pulled purged niotrogen through and held no leaks at evap and all new joints sealed today.. i pulled 29 in vac.. and held and filled to 3.75oz started cooling.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Newport News, VA 23605

Carl A.

Job Details: 08/02/2023

"cx complaint of unit fosting in back of unit frosting up and fan making noise,checked unit to confrim issue also found that the cabinet pulling away from liner and allowing warm air to migrated in causeing ice to build up on evap and around evap fan called techline spoke with Leon was advise that unit will be put of for review; saved tckt"

We serviced a

WHIRLPOOL UNKNOWN

Model WDF760SADB2

Near York, PA 17408

Bernard M.

Job Details: 08/02/2023

"Cx complaint unit won't start. Attempted to enter diag and found the buttons were stuck. The start button is stuck inward and won't allow unit to recognize to start cycle or drain. The buttons on panel are stuck as well. Checked and found proper voltage at the junction box. Ordering panel and housing assembly, will use control on return and the sump for precaution. Once approved contact cx to reschedule; ordrng 1 W10847890 (UI housing assembly) and 1 W10698630 (control panel)"

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Baltimore, MD 21206

Alexander D.

Job Details: 08/02/2023

cx complaint unit making loud rubbing sound. inspected unit and verified complaint. found noise coming from sock caught in the blower wheel. blower wheel isnt stripped out. removed sock. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/02/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found unit is running compressor is running the evap has a ball of ice on cap tube, Compressor pulling low amps, Sealed system issue Ordering Compressor, Dryer, coupler; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Dryer) and 1 W10913906 (Coupler)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Washington, DC 20011

Sherwood

Job Details: 08/02/2023

cx complaint continuously fills / fills and drains.m arrived checked for error codes none were found ran a diag everything checked out. checked for error codes again and none found. ran a quick cycle and this unit will fill with water agitate then drain. its going through the cycles to fast. and still was giving me a error code. everything else is working ordering the control.; ordrng 1 W11627413 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Hyattsville, MD 20782

Sherwood

Job Details: 08/02/2023

cx complaint not draining. arrived and found drain hose laying low under sink. used zip ties to give dw higher loop. dw is now completely drainning water. repair complete.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

checked the unit and found that the unit is not filling. checked the unit and found a loose connection at the vavle. reseated connection and tested all major components in a normal cycle and a drain and spin. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 08/02/2023

Cx complaint unit is not working properly inspected unit found compressor siezed will not come on kicks overload ordering the sealed System Parts; ordrng 1 W11557425 (Compressor) and 2 W11504416 (Coupler A)s and 2 W11504431 (Coupler B)s and 2 W11506621 (Coupler C)s and 2 W11506635 (Coupler inlet)s and 1 W11109499 (Drier tube) and 2 W11504445 (Coupler A Drier)s and 2 W11504447 (Coupler B Drier)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

door seal not staying inside the door. ordering rc door to resolve the issue. will return once the parts come in.; ordrng 1 W11575716 (rc door)

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS03

Near Westminster, MD 21157

Brian R.

Job Details: 08/02/2023

cx complaint is freezer light went out then a few weeks later the 3 top lights to the right and side lights went out and only lights that work are the 2 under ice maker. units O-O-W and she knows. found freezer light bad and shorted other lights out. replaced light and now unit checks job complete. cx paid in full

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

"the gasket is sealing all the way. either the ice is being formed by the door insulation not being filled all the way or the cabinet not being filled all the way with foam. therfore, ordering a new freezer door to resolve the issue. will return once the parts come in.; ordrng 1 LW10638683 (fc door) and 1 W11178521 (nameplate)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Eldersburg, MD 21784

Justin S.

Job Details: 08/02/2023

cx says the unit is making noise and the unit is starting to warm up. says the ice cream has been solid but the water fromt he dispenser is not cold. says the unit will sometimes get a pf or po every 10 seconds. the evaporator fan is stuggling to start when the doors are closed. odd frost pattern on the evaporator. the fan is not starting right away and when it doesnt start the ui gets the po code. replaced the evaporator fan and the fan now starts right up. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

found dent on rc door. door on order.; ordrng 1 W11575716 (door rc)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Clinton, MD 20735

Shane B.

Job Details: 08/02/2023

"cx complaint is the unit not spinning. cx said it stayed on spin for an hour but basket didnt move. when i arrived unit had a soaking wet load of towels in it. unit was set on bulky, fast spin speed. i checked for codes and found none saved. ran a service cycle. unit spun but had a lot of chattering at the beginning and stopped once before spinning up. i inspected under unit. nothing out of place. no signs of wear or damage. i called techline. they had me load wet towels into the unit and run drain and spin. unit completed cycle with no issues. they advised i calibrate the unit. ordering lower harness, stator and clutch.. schedule when all parts are available.; ordrng 1 W11568984 (lower harness) and 1 W11195971 (stator) and 1 W10754448 (clutch)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

replaced the valve and tested operation. no leask found and unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Wilmington, DE 19809

Taylor F.

Job Details: 08/02/2023

"Cx complaint is unit not completing cycles, unbalanced when spinning. Tested inspetced and verified complaint. Found the suspension rods to be defective. Basket was very bouncy when you pushed it down and let go it would continue to bounce 3-4 times. Replaced rods from pre id and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

"water is good to go but i noticed the cabinet at the bottom of the fridge is warped and allowing moisture to enter the unit constantly. the damage is caused to the cabinet therefore, i need to call the manufacturer for the next steps. unit will be deemed unrepairable due to the damage to the cabinet."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lovettsville, VA 20180

Ricky E.

Job Details: 08/02/2023

customer stated that the unit makes a loud sound during spin.. verified issue unit has a faulty gearcase...; ordrng 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

found cracked water vallve. replaced with a new one and tested operation. unit is running as designed.

We serviced a

JENNAIR REFRIGERATOR

Model JS48SSDUDE01

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/02/2023

"customer stated that the unit wasnt dispensing ice. verified issue, fnd unit making ice, and when the pad is pushed the icedoor opens.. the auger ohms out, but no info on correct number.. ckd for power and fnd no poer to the auger assy.. unit will need the ui board and control...; ordrng 1 W10836024 (cntrl-elec) and 1 WP2318054 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

the washer has been recently diagnosed. still wating on the parts for the unit.; saved tckt

We serviced a

MAYTAG DRYER

Model MEDB955FW2

Near Virginia Beach, VA 23464

Branden R.

Job Details: 08/02/2023

came out and replace all parts on unit . tested and unit is now running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

found rc door dented and the fc door warped. parts on order.; ordrng 1 LW10638683 (fc door) and 1 W11178521 (nameplate) and 1 W11575716 (rc door)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Brightwood, VA 22715

Danny R.

Job Details: 08/02/2023

cx complaint is unit makes noise i foiund unit dropping down when filled and rubbing pully sheilf and motor all these parts will need repleced bc the rods are weak pully is rubbing sheild and pully came loose on motor; ordrng 1 W11497303 (motor) and 1 WPW10427633 (pully shield) and 1 W10721967 (pully assy) and 1 W11130362 (rods)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

rc door dented. door on order. will return once the parts come in.; ordrng 1 W11575716 (rc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Rapidan, VA 22733

Danny R.

Job Details: 08/02/2023

found in a restrion blew out and still coming back to neg pressure called tech line after a few checks they put unit up for review got sr number

We serviced a

WHIRLPOOL WASHER

Model WETLV2HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

found dryer back panel not seated correclty. this can cause obsessive vibration. tightened all back panel screws and tested operation. unit is alot quiter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Burtonsville, MD 20866

Israel R.

Job Details: 08/02/2023

"Installed defrost heater, tested heater, fan and thermistor. Unit back normal operation"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/02/2023

"checked unit and found loose top panel causing alot of noise when on. therfore, i tightened the panel and added insulation inbetween the two panels. unit is running as deisgend."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Laurel, MD 20707

Israel R.

Job Details: 08/02/2023

Customer complaint unit is sparking repedely even when no body was using it and then it was flipping the breaker. They had the unit unplugged. I plugged the unit in and the unit was fine. I tested burnere and is sparking and the breker is not popping. Microwave and range are in the same circuti and both MW and unit running and brekaer is not flipping. I notice the harness was a little loose on one the valves and may be the issue. The switch harness may be shorting. Ordering switch harness. Call customer when harness is available.; ordrng 1 WPW10548355 (harns-wire)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Edgewood, MD 21040

Neil H.

Job Details: 08/02/2023

CX COMPLAINT UNIT NOT WASHING REPLACED THE GEARCASE RECALB WASHER AND TESTED UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21224

Alexander D.

Job Details: 08/02/2023

"cx complaint unit not washing dishes. inspected unit and verified complaint. f4e3 wash motor not running and f7e1 no heat. ran test cycle wash motor is getting 120v but not running. unit is heating. replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ1

Near Springfield, VA 22151

Lloyd B.

Job Details: 08/02/2023

Cx complained the units door did not close. Inspected the unit and found the strike was missing. We had an incorrect model so the part was incorrect. Unit needs new strike; ordrng 1 W11545309 (strike)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Germantown, MD 20876

Julian H.

Job Details: 08/02/2023

"GOT HERE I was able to pulled blower wheel out didnt need motor but previous tech only order 1 roller & needed 2 use other from VS tested & working CX WOULD NEED A REFUND OF MOTOR PRICE MINUS ROLLER PRICE $110.19 -$ 11.50 = $98.69; ordrng 1 WPW10314173 (support for restock JH VS), used 1 WPW10314173 (ROLLER for restock JH VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Williamsburg, VA 23188

Orbie

Job Details: 08/02/2023

"cx complaint unit not dispensing water. checked unit. cx had temps in fridge at 45, asked cx about that. she advised me food freezes in fridge, ordering FC evap cover to replace for next visit. bella unit door removal 2 count. cx has very high water pressure causing unit not to dispense water after sitting overnight. advised cx to have water pressure lowered via plumber or handyman.; ordrng 1 W11395558 (evap cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Gaithersburg, MD 20877

Julian H.

Job Details: 08/02/2023

replaced parts & working

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL04

Near Huntingtown, MD 20639

Shane B.

Job Details: 08/02/2023

cx complaint is poor cooling in the RC and ice build up under the drawers. confirmed complaint. unit has frost build up on RC evap cover. unit is set to recomended. prob shows 55/-1. i found RC evap fan is not running. found glass inside the fan keeping it from running. cx said unit was delivered with a broken shelf and they got as much glass out as they could. i found drain tube clogged with glass as well. cleared all ice and glass. replaced evap cover with preIDed part. cx said they are also having water dispensor issues. tested dispensor. it is working. advised issue may have been due to ice around the filterhead. unit is working as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/02/2023

CX complaint about unit leaking inspected unit for erros none found ran an auto test no leaks did a paper test gasket not holding on top as much replaced with preid also level unit properly & adjust door closing to latch properly tested again on test mode & rapid wash no leaks found

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/02/2023

Unit will need refrigerator evaporator customer has warranty sheet that states six year sealed system coverage but entitlements do not indicate this called customer care to confirm that customer is indeed not covered for labor customer declines repair; ordrng 1 WPW10643261 (Fridge evap) and 1 WPW10143759 (Drier) and 1 W10779331 (Compressor)

We serviced a

WHIRLPOOL RANGE

Model Weg745h0fs0

Near Arrington, VA 22922

Kyle A.

Job Details: 08/02/2023

Ordered part for cx and charged them remaining balance.; ordrng 1 W10885068 (Control panel)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, VA 23027

Joseph D.

Job Details: 08/02/2023

"Unit with ball of ice at cap tube, apparent with leak. Pressurized but unable to find leak. Must use nitrogen and determine where leak is at and replace evap.; ordrng 1 W11598434 (Evap kit) and 1 W11506620 (Evap) and 1 Nitrogen (Nitrogen)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Wilmington, DE 19804

Taylor F.

Job Details: 08/02/2023

Cx complaint is unit not starting. tested nspected and verifed complaint. Found the capacitor to be defective. Replaced capacitor from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model KESA907PSS02

Near Davidsonville, MD 21035

Shawn D.

Job Details: 08/02/2023

installed membrane and switch then tested and all buttons work element works good. collected for labor by check unit is good to go

We serviced a

MAYTAG WASHER

Model MAH550BWW

Near Ephrata, PA 17522

Cody H.

Job Details: 08/02/2023

"CX complains unit is leaking from front of unit. CX is covered by TPB. Found unit bellow gasket to have failed in multiple places and found signs of water leaking from some of those failure points. Did not run unit through cycle due to not wanting to cause unit to leak out of failed bellow. Ordering bellow gasket for repair. Bellow is showing NLA, Office to schedule with CX when part can be found and has arrived. CX EMAIL AND 2nd PHONE ADDED.; ordrng 1 12001772 (Door boot with drain (NLA))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/02/2023

"arrived and i heard noise its the freon expanding going through cap tube. took freezer apart and found no noise reduction tape on the cap tube snapped pic also return line is rubbing fan bracket. grabbed some from v/s and installed i on line then installed new tracks and turned fridge on and started going through defrost. waited for fridge to turn on compressor started running and we have no noise and cx agrees he said new compressor sounds louder than old one but if this the only noise he is fine with it. no s.s. work performed. unit is good to go; ordrng 1 w11553819 (insulation SD V/S), used 1 w11553819 (insulation SD V/S) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/02/2023

"Customer complaint is that the unit is not filling properly, making noise, and leaving black particles on the clothing. Checked for stored error codes and found none. Ran manual valve tests and the valves are working properly. Ran test cycle and the unit started grinding the faster the spin got. Inspection of the drive system found the belt is secure, but the splutch pulley can be raised and lowered, creating a knocking noise in the gearcase. Splutch nut is secure. Unit needs a new gearcase and splutch.; ordrng 1 W11454741 (gearcase)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westminster, MD 21157

Brian R.

Job Details: 08/02/2023

came out to replace parts and took junction box apart to pull harness out and found 2 lugs lose and one that came off and white wire just wrapped and bolt missing to lock in place and just tapped. advised cx there are issues in box that could make things arc of catch fire and that will need to be fixed right before we will do any electrical work. cx vey pleased issue was called out and will call builder to fix the right way then will have us back. electrical issue and repair on hold. will also put in for a 2nd tech not helper for return for this repair like we did before. cx will call when work is done.; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Falling Waters, WV 25419

Ken M.

Job Details: 08/02/2023

"Tub arrived dented, office reordering tub.;"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, VA 23235

Chris B.

Job Details: 08/02/2023

cx comp unit will not dry clothes insp unit found unit will heat and tumble but will not pull paper towards vent advised cx will need to have vent cleaned unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/02/2023

"cx complaint unit not running , checked unit and found drain pump connetion came unseated not allowing unit to cycle. reseated connetion and tested unit found belt making alot of noise . unit will need drive clutch and belt for repair .; ordrng 1 W10721967 (drive clutch) and 1 W11239857 (belt)"

We serviced a

JENNAIR OVEN

Model JDRP436WP02

Near Silver Spring, MD 20906

Robert L.

Job Details: 08/02/2023

"cx complaint display flickers, found display flicking and not showing anything, ordering console display and will control on return; ordrng 1 WPW10464535 (cntrl-elec ui)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Stafford, VA 22556

Tanner B.

Job Details: 08/02/2023

"Replaced sump, heater, seal and dispenser.. tested unit. No leaks . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Brookeville, MD 20833

Robert L.

Job Details: 08/02/2023

"cx complaint RC and FC lights out, found FC shorted, replaced FC LED from pre-id, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBL

Near Upper Marlboro, MD 20774

Leon

Job Details: 08/02/2023

CX complaint was unit wasnt getting any water confirmed the issue seen that the cx water pressure in the home was low we removed the line going into the water fliter to check to see and yes cx pressure was close to none cx would need a plumper to come out and fix water pressure issue first

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC0

Near Olney, MD 20832

Julian H.

Job Details: 08/02/2023

replaced ui tested & working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/02/2023

"cx complaint unit not draining , checked unit and found drain pump not properly pumping water out of unit . also found drainline clogged with debri . replaced drain pump and cleared out line . unit is running as designed ."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Huntingtown, MD 20639

Shane B.

Job Details: 08/02/2023

installed all ordered parts. tested all buttons and ran service cycle. unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE05

Near Mount Joy, PA 17552

Justin L.

Job Details: 08/02/2023

Cx complaint unit leaking from top. Was able to access unit and removed top evap cover to find that the insulation was warped and was causing unit to not drain properly. Ordering part and once in office will need to contact cx for return; ordrng 1 W10555472 (upper evap insolation)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Baltimore, MD 21239

Alexander D.

Job Details: 08/02/2023

"cx complaint unit not running, just makes clicking noise when trying to start. inspected unit and verified complaint. found cam asm didnt shift correctly and is stuck in the middle. actuator is shifting good at this time. replaced cam asm from v/s. ran 2 test cycles to make sure its shifting back and forth good. cycled power then made sure unit will start in normal operations. unit is now working properly.; ordrng 1 W10721967 (splutch(AD v/s)), used 1 W10721967 (CAM(AD v/s)) from stock"

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