Service History 332 - VIA Appliance

We serviced a

KITCHENAID RANGE

Model KGRS807SSS01

Near Owings Mills, MD 21117

Justin S.

Job Details: 08/03/2023

"cx says the unit is noit working with the oven, the light never goes out on the oven and the cooktop will randomly ignite other burners. the light is not going out in the oven when the door is closed or the light switch is activated. the control is locked. the door switch is not showing closed in diagnostics with the door closed. the unit is starting a bake and broil cycle but is not heating. p1-5 to p1-7 is open with the door closed or open. the cooktop will not ignite the other burners when i have been testing it. cx says they will walk away from the stove and when they come back the cooktop has other burners going when the valves are off but it takes 20-30 minutes the unit needs the door switch and valves. front left valve nla. cx does nto wish to proceed; ordrng 1 WP9760889 (latch(213.91)) and 2 WP4456816 (valve-brnr(176.72))s and 1 WP4456817 (valve-brnr(176.60))"

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/03/2023

cx complaint that unit is burning the cpans and to high i foudn the new cooktop isnt yet converted to LP . i was able to convert and now checks good.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Richmond, VA 23235

Chris B.

Job Details: 08/03/2023

cx comp door ss is rusting insp unit conf cx c comp found door trim rusting around glass unit weill need outer glass to complete repair; ordrng 1 W11051158 (ss glass)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC3

Near Martinsburg, WV 25404

Ricky E.

Job Details: 08/03/2023

customer stated tha the unit was giving a motor error. verified issue and tested unit. fnd units motor seized... need part..; ordrng 1 W11283592 (motor-drve) and 1 w11395618 (cap) and 1 WPW10006384 (drive belt)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23235

Chris B.

Job Details: 08/03/2023

cx comp unit will go threw cycles insp unit found f1e1 main control fault stored calibrated unit tested all components in manaul test dp cold valve hot vale agiate and high spin all worked as desighned and lid lock unit will need control to complete repair; ordrng 1 W11603810 (control)

We serviced a

JENNAIR OVEN

Model JJW2430DP01

Near Vienna, VA 22180

Simon

Job Details: 08/03/2023

"CX complaints error code F2E1 .inspected unit unable to enter in diagnostic mode even i tried many times KITCHEN TIME ,TOOLS AND SELF CLEAN according service matter guide. I RUN UNIT BAKE MODE 350 F no error codes show CX has error code in his phone took pic .orderd control board.SZ; ordrng 1 W11179310 (control board)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/03/2023

Cx complained the unit made noise. Inspected the unit and found that there was some foil tape hitting the motor. Removed tape and tested and it no longer makes noise. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/03/2023

"Cx complaint unit is not working properly inspected unit found the unit is running however no frost pattern on the evaporator believe this to be a Sealed System Leak ordering the compressor, coupler, drier, and Evaporator as needed; ordrng 1 W11578208 (Compressor) and 1 W11506635 (Coupler inlet) and 1 W11109499 (drier-tube) and 1 W11572047 (Evaporator)"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Bowie, MD 20721

Shawn D.

Job Details: 08/03/2023

cx complaint unit came damaged on cooktop dont have delivery recipt but had pop but was not delivered that day was delievered the date on ticket. inspected top and confimred its defective has spots all over it and could cvrack when heat gets to it she has never used it. ordering new top for return; ordrng 1 W10794932 (cooktop)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Haymarket, VA 20169

Ezra M.

Job Details: 08/03/2023

"installed parts, tested unit, working properly, no leaks. valve appears to be closing fully"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Aberdeen, MD 21001

Emmanuel R.

Job Details: 08/03/2023

"Cs unit is freezing food in the rc and frost in the fc. Confirmed complaint.Upon arrival temps are too cold. 32 in rc 2 in the fc. Found damper opens and closes in diagnotics but stay open all the time.Also the door gaskets are torn causing frost. Ordering control,evap harness and 2 door gaskets. Not sealed system. Temps control issue, unit too cold and running all the time.; ordrng 1 WPW10503278 (main control) and 2 W10830162 (gasket-fip)s and 1 W11260592 (harns-wire)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF110PABB2

Near Takoma Park, MD 20912

Brian F.

Job Details: 08/03/2023

"Installed new water inlet port and drain hose extension, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Nottingham, MD 21236

Emmanuel R.

Job Details: 08/03/2023

"Cs unit stopped cooling again, confirmed complaint. I found pressure are low, suspecting a leak. charged unit with 150psi nitrigen and soak unit with bubbles. I found im lossing 1 psi per hour. Kept looking and finally found the leak. Spoke with techline. Leak is in a location we cant reach , going into review. Advised customer, whirlpool will be contacting her."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Louisa, VA 23093

Eric F.

Job Details: 08/03/2023

"installed ice maker, tested unit, unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Selbyville, DE 19975

Michael E.

Job Details: 08/03/2023

"CX complaint: no ice. Tested and verified complaint. Unit not getting water. Valve is humming and getting 120 vac but no water flow. Replaced inlet valve and now unit is filling. Unfortunately, the inlet tube now drips at the connection point to valve regulator. Ordering 2 water tube (unsure which is the inlet tube) and reordering inlet valve just in case due to original valve regulator connection point came apart while removing inlet tube. We may not need inlet valve. I had to go into crawlspace to disconnect drain line to get unit out. Very clean crawlspace and is easy to get to. Water valve for house is behind unit. Cannot reschediule due to SO part and AIG; ordrng 1 W10897719 (valve reorder) and 1 WPW10678299 (tube) and 1 W11280543 (tube-water)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Alexandria, VA 22308

Lloyd B.

Job Details: 08/03/2023

"Cx complained the unit wouldn't stop moving. When plugged in, the unit began to start and spin. Installed new control, capacitor, actuator and splutch and when plugged in, it did not start by itself. Ran diagnostics and it completed each test. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Parkville, MD 21234

Emmanuel R.

Job Details: 08/03/2023

"Cs water wont stop dispensing and icebin freezes stuck and ice clumps up. Confirmed complaint, found the ice door is not sealing allowing air to enter and frosting everything stuck. Also found the water dispenser panel,seperator is warped where the springs go also twisted and binding. Ordering ice door , and everything needs to fix the complaint. Meanwhile I tried to straighten the pieces back together and cleaned it up so it doesnt bind everything but needs to be replaced .; ordrng 1 w11204892 (seperator) and 1 W11189145 (door-ice) and 1 W11109505 (spring) and 1 W10672578 (spring) and 1 W11251709 (pad) and 1 W11227946 (shield) and 1 W10809296 (guide)"

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Gordonsville, VA 22942

Eric F.

Job Details: 08/03/2023

"Confirmed cx complaint unit not heating. Found heating element lost continuity. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Selbyville, DE 19975

Michael E.

Job Details: 08/03/2023

CX complaint: clicking sound. Tested and verified complaint. No error codes. Went through diag without problem. Secured lines behind unit and corrected level legs. No problems found other than lines tapping back of unit and level was off. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Stafford, VA 22554

Tanner B.

Job Details: 08/03/2023

Installed new control and fc fan. tested unit

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS05

Near Selbyville, DE 19975

Michael E.

Job Details: 08/03/2023

"CX complaint: upper oven not heating. Tested and verified complaint. Upper oven element tested at 16 olms which is passing. Unplugged element and tested and am only getting 120 vac at element. We do have 240 vac into control but only getting 120 vac from control to upper oven element. Lower oven working properly. Ordering control. Cannot reschedule due to only few left on system. CX paid in full for service, labor, part and S&H. No money owed on repair visit.; ordrng 1 W11032469 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near North, VA 23128

Carl A.

Job Details: 08/03/2023

"cx complaint of unit not cooling ,checked unit to find a seal sytem problem ordering parts needed for repirs confrimed issue with LR; ordrng 1 W11572047 (Evaporator) and 2 W11504450 ( 4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 2 W11504420 (Refrigerator Coupler)s and 1 W11578209 (Compressor) and 2 W11504420 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506622 (6.35 Nk Al 00 Charging Tube To Compressor)s and 1 W11506635 (Refrigerator Access Valve Coupler) and 1 W11109499 (Refrigerator Drier Tube) and 2 W11506623 (Refrigerator Coupler)s and 0 ()s"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC

Near Manassas, VA 20111

Richard B.

Job Details: 08/03/2023

CX complant. Washer lid broken. Inspected unit and found lid shattered where hinge attaches . Installed new lid . Checked for error codes and found F0E4 speed limited by water temp. When unit fills with hot water the valve is struggling. And making a whining noise. Will need housing assembly. 2 in stock . AIGG contract. Further work needed. RB; ordrng 1 W11096284 (housing)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Damascus, MD 20872

Ricardo S.

Job Details: 08/03/2023

"Replaced parts, unit cks ok"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Hopewell, VA 23860

John P.

Job Details: 08/03/2023

Install filter assembly still have some minor play in it tested unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Frederick, MD 21702

Brian R.

Job Details: 08/03/2023

cx complaint is they just moved in a few weeks ago and went to use unit for the first time and unit said pre heating for like 45 min and never heated up or did anything. no codes in unit. reset unit and tested both ovens to 350. you can hear the relays click on then click off. after 10 min neither element is hot. still cold to the touch. controls just keep clicking. went into test mode and everything checks. no bake ot broil at att. will order parts needed as well as help o be able to pull unit in new home to save any damage to home or unit as well as might need to move fridge to pull unit. double wall oven and very heavy and tight area. as soon as parts are in office will schedule.; ordrng 1 W11261167 (Control) and 1 W11261169 (Control)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Delta, PA 17314

Bernard M.

Job Details: 08/03/2023

"Cx complaint the unit doesn't come on. When arrived plugged unit in and compressor, lights, fans, etc. came on. Accessed and removed back panel and found the plug not connected. Connected plug harness and unit came on. Fans, lights and compressor all began to run. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0EB0

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/03/2023

Control and element replaced and tested. Unit is working properly. Old element left with customer.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leesburg, VA 20176

Ken M.

Job Details: 08/03/2023

"Customer complaint is that keys on the console do not work. Unit tested and found that the normal and tough keys are not working. Console replaced and unit retested. The unit is working properly, but the replacement console has a chipped corner. Reordering console.; ordrng 1 W11622490 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW00

Near Ruckersville, VA 22968

Eric F.

Job Details: 08/03/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Washington, DC 20017

Sherwood

Job Details: 08/03/2023

cx complaint too warm in rc. arrived today found alot of frost around freezer door. also drain was block with ice. inspected gaskets and frame and found frame damage at bottom of rc. i called TL to see if this could be the problem. whirlpool deemed this unit inot repairable because rivets are defective hot getting into unit.

We serviced a

KITCHENAID OVEN

Model KEBS207SSS04

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/03/2023

Cx complaint upper broil not working properly. Found thermal event on upper broil element. Confirmed 245Vac on both inner and outer ring. Replaced element using pre id part. Unit tested ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDW04

Near Arlington, VA 22207

Jason A.

Job Details: 08/03/2023

CX complaint FRIDGE RC items are freezing. Found FC evap UV dye leak. Changed air damper from MIN to MAX & lowered RC control 1 temp setting. 2CountSealSyst > JJ; ordrng 1 (- 2CountSealSyst) and 1 W11407409 (FC evap)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hyattsville, MD 20783

Brian F.

Job Details: 08/03/2023

"Cx states unit won't start cycle. Entered diagnostic mode, found saved F7E4 (basket re-engagement failure), cleared error. Ran diagnostic cycle, completed with no errors. Put small load of clothes into drum and started normal cycle, unit filled and started cycle as expected. Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8600YW0

Near Severn, MD 21144

Alexander D.

Job Details: 08/03/2023

"cx complaint unit keeps giving f2 error, cx said sometimes if they leave it unplugged for a couple days then it will start and complete wash cycle. inspected unit and verified complaint. unit unplugged upon arrival. plugged unit in and it was able to start. ran diagnostics and have several F2 ui errors stored. unit completed test cycle good. after it started givng F2 error. unit needs ui. quoted 451.33, cx paid 120 service call and wants to shop around before continuing with repair. advised cx service call is good for 30days. if cx calls back they will owe 331.33; ordrng 1 WPW10394243 (ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Reading, PA 19610

Cody H.

Job Details: 08/03/2023

"CX complains unit is building frost in FC near seal. Found FC gasket to be warped as well as cabinet to have a large gap in it. Was able to heat gasket to get gasket to seal better as well as seal gap in cabinet. Unit working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

JENN-AIR OVEN

Model JJW3430IL01

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 08/03/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control and the user interface assy tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23320

Branden R.

Job Details: 08/03/2023

"cx complaint lid not latching - top load washer - lid not locked - cycle won't start checked unit and found f7e1 open motor error , tested unit and everything is testing out good . unit is running as designed called techline and was advised to order control and motor . advised i had control and was told to just replace at the same time with motor sense cx will most likely still use unit while waiting for motor . ordering all parts; ordrng 1 W11283592 (motor) and 1 w11543994 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 08/03/2023

"CX Concern the unit not making ice/ slowy making ice.. found water dispenser dispening slow and im filling slow.. IM does rotate and fill but very low water flow.. removed filter and tested dispenser, working as designed now.. IM filling correctly as well .. Unit needs new filter hosuing .; ordrng 1 W11162042 (filter housing)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near King William, VA 23086

Thomas B.

Job Details: 08/03/2023

Cx complaint unit is not working properly inspected unit found unit heats properly found lint line clogged recommended cx get a vent cleaning service to clean the venting tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Waldorf, MD 20601

Shane B.

Job Details: 08/03/2023

"cx complaint is the unit not making ice. cx said it didnt make any ice for 2 weeks but now the IM is working. when i arrived the ice bin was full. unit is set to 35/-2. my prob shows 34/-4. i set unit back to recomended. all thermistors pass, all fans are running. no IM error codes. ran harvest and fill test with no issues. unit is working as designed. advised cx to use ice like normal and call us back if issue returns."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 08/03/2023

CX concern the unit has ice / water forming in the rc section evap area/ floor .. Removed components in rc and found drain pan warped and allowing water to pool on rc floor .. drain hole was also clogged w/ ice.. pulled unit and checked the drain to for debris.. no debris.. checked the thermisitor location.. found previous company damaged the evap housing/ cover tabs .. unit needs new drain pan service kit and silicone to seal around evap housing/ cover .. labor covered by scode; ordrng 1 W11457241 (service kit drain pan) and 1 W10841140 (silicone)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Towson, MD 21286

Emmanuel R.

Job Details: 08/03/2023

"Cs door falls down, confirmed complaint. I found the right side hinge got snapped on something and the spring was loose, i was able to reattach it and tested it pretty aggressively to ensure its still good. Secured screws and hinges. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Bridgeville, DE 19933

Michael E.

Job Details: 08/03/2023

"CX complaiunt: bad sound. Tested and verified complaint. I found 3 of the 4 rollers sounded very bad and back rollers were leaving rub marks on drum. I replaced all 4 rollers, tested unit and it is now working properly. Job is complete; ordrng 1 349241 (roller drum support van stock), used 1 349241T (ROLLER van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Rosedale, MD 21237

Emmanuel R.

Job Details: 08/03/2023

"Cs freezer door not sealing and ice buidling up, confirmed complaint. I found a few gaps on the door gasket and the bottom of of gasket wasnt even attached. Reattached door gasket and used my heatgun to seal off any gaps.Unit is now workin g properly."

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS3

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/03/2023

"Cx complaint oven not cooking properly.Ran test mode, no errors. Ran a 350F bake cycle using thermocouple with end wrapped in aluminum foil. Unit preheated in 14 minutes and out of 3 cycles calculated temp average of 336F. Calibrated temp +15F. Unit good to go"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Washington, DC 20018

Samuel R.

Job Details: 08/03/2023

replaced parts and tested unit and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Stephenson, VA 22656

Daniel J.

Job Details: 08/03/2023

went to install the new gasket and found new gasket longer than old gasket correct part number but incorrect gaskets please check when new gaskets arrive; ordrng 2 w10830162 (gasket)s

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Frankford, DE 19945

Michael E.

Job Details: 08/03/2023

CX complaint: unit sparked against washer. Tested and verified complaint. I documented arc point in pics. At receptacle we have 120 vac on left leg and ground. Right leg is acting as a ground. This was charging the body of unit with 120 vac. Called WP safety to document. This problem may have been here all along but undetected due to everything working but heater may not have been getting hot as it should but was heating. This has not shocked anyone and the only occurance has been the recent arc. Called WP safety to document. CX contacted builder to send a licensed electrician out to resolve issue. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rose Hill, VA 24281

Zachery R.

Job Details: 08/03/2023

"cx complaint unit not draining checked unit, unit displaying f9e1, checked drain pump, wires to pump are defective, spliced connection, advised cx they will be contacted for return visit. ordering harness to complete repair.; ordrng 1 W11643701 (harness)"

We serviced a

JENN-AIR OVEN

Model JMW2427IL03

Near Washington, DC 20012

Brian F.

Job Details: 08/03/2023

"MW inner door gasket splitting. Installed new inner door, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bear, DE 19701

Taylor F.

Job Details: 08/03/2023

"Cx complaint is unit leaking water from bottom of door when using the dispenser. Tested inspected and verifed complaint. Found the line still leaking from the coupler. Line is defective. Ordering water line, Called parts specalist and rescheduled for 8/11/23.; ordrng 1 W11162036 (tube-water)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/03/2023

replaced the cooktop. unit is good to go.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/03/2023

replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Bethesda, MD 20817

Julian H.

Job Details: 08/03/2023

"replaced parts pulled system to deep vacuum 30inch filled unit with 69gr of r600a holding pressures MUST WAIT 24 HRS TO SEE UNIT COOL DOWN; ordrng 1 w11506635 (s stub for restock JH VS), used 1 W11506635 (process stub for restock JH VS) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near York Haven, PA 17370

Sal R.

Job Details: 08/03/2023

CX complaint was that the unti was making cracking sounds. I was able to inspect the unit and foun d no concerns. i was able to test the unit with and with out load. I found the unit to be opperating as desigend. I advised CX to remove extention cord and replace the 3 prong power cord on the unit to match the 4 prong 240V outlet (please see SDQP's). Unit is opperating as designed. I collected 4120.00 for service charges via credit card.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/03/2023

replaced control panel. unit is goodto go.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDE3

Near Goldsboro, PA 17319

Sal R.

Job Details: 08/03/2023

"CX complai t is that the unit starts and then drops time , drain and then powers off. I found that in diag the unuti had 3 error codes to include F8E3, , F6E4, and F3E2. i found no issues with the dain and no opstruction to the float switch., I was able to access and inspect the OWI sensor and harness,. I foun d no issues with the harness. I am ordering 1 OWI sensor (W11084121). i have set a return date for 8/8. i collected $188.51 for service, part, shipping, and taxes. CX owes $120.00 for labor charges on return visit.; ordrng 1 W11084121 (OWI sensor)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hyattsville, MD 20785

Samuel R.

Job Details: 08/03/2023

"unit is now defrosted, checked heaster and heater is and in ohm range and checked thermister and thermister is good.found pink wire in evap harness to be bad.unit will need a new evap harness W11650659; ordrng 1 W11650659 (heater harness)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/03/2023

"Customer complaint is that the unit will not start. Found the door switch arm has failed, so the unit thinks that the door is open. Unit needs a new door switch.; ordrng 1 WPW10237959 (switch-dor)"

We serviced a

WHIRLPOOL OVEN

Model JGRP548WP01

Near Warrenton, VA 20186

Ezra M.

Job Details: 08/03/2023

"right oven bake not lighting. replaced spark module, working properly"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bear, DE 19701

Taylor F.

Job Details: 08/03/2023

"Cx complaint is unit not spinning. Tested inspected and verified complaint. Found the motor bracket rubbing on belt causing the belt to be defective. Replaced belt from VS and corrected motor bracket. Unit is now working as designed. Job is complete.; ordrng 1 341241 (belt,drive TF VAN STOCK), used 1 341241 (BELT TF VAN STOCK) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ocean View, DE 19967

Frederick R.

Job Details: 08/03/2023

CX complaint is IM not working. Arrived at CX house to them telling me that the IM started working 3 days ago and is now fine. Tested harvest and water fill and both working. Also checked temps and the are both in range. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Charles Town, WV 25414

Ken M.

Job Details: 08/03/2023

"Testing of the water dispenser found that there is good water flow up to the inlet valve, but water pressure through the inlet valve is poor. Unit needs a new inlet valve. Freezer LED replaced, but the other LEDs remained dim. Testing of the remaining LEDs found that the left rear LED is causing the dimming. Ordering LED. Gasket replaced and heated to close air gaps. Door is sealing properly.; ordrng 1 W10865826 (valve) and 1 W10695459 (LED(LR))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lanexa, VA 23089

Lucas R.

Job Details: 08/03/2023

"cx complaint pantry door dented, verrified dent, advised cx to contact office if delivered to home.; ordrng 1 W11435354 (door pantry)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Purcellville, VA 20132

Ken M.

Job Details: 08/03/2023

"Customer complaint is that the unit had stopped dispensing water, but was making ice. Unit tested and is currently working properly. From a prior recommendation by Whirlpool Tech Support, increased the fresh food compartment temperature to 38 degrees. Customer will monitor for any further issues.If issue returns, recommend replacing the evaporator cover(W11608966) and adding gaskets(W11573592)(qty 8) to the rear and top."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Felton, PA 17322

Bernard M.

Job Details: 08/03/2023

"Replaced all parts per previous tech, unit dispenses ice and it runs as designed. Unit checks good"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Lewisberry, PA 17339

Sal R.

Job Details: 08/03/2023

"CX complaint was that the unit was making a loud thumping sound during opperation. I found the left roller support had a flat spot causing the sound. I also found that the door catch was not ckeeping the door closed durign opperation. I was able to replace the 2 rollers and 1 door catch from van stock. Unit test good.; used 1 WPW10610880 (door catch) from stock"

We serviced a

MAYTAG DRYER

Model medb835dc4

Near Severn, MD 21144

Alexander D.

Job Details: 08/03/2023

"cx complaint door not latching shut. inspected unit and verified complaint. found catch broken, strike is still good. ordering catch. quoted 265.27, cx paid 155.25 with c/c and will owe 110 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10610880 (catch)"

We serviced a

AMANA REFRIGERATOR

Model art318ffdw10

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 08/03/2023

"Loose fan connection, reseated and tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Bowie, MD 20721

Shawn D.

Job Details: 08/03/2023

replaced drain tube then cleared ice in freezer and dumped water down drain hole and is draining good. i then found gasket is folded and looks bad. heated gasket and got it to look beter and seal better but front still looks funny. told cx to keep door closed for a while and let the gasket form a better shape and if does not work call us back monday we will reorder the gasket. unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW1

Near Fort Washington, MD 20744

Leon

Job Details: 08/03/2023

cx complaint washer not starting. confirmed issue control board recieving power but not sending. cx declined repair service call collected.; ordrng 1 W10916647 (ctrl board)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Annapolis, MD 21409

Dustin F.

Job Details: 08/03/2023

"Upon arrival, contacted WP safety and got CX visit covered with auth. CX complaint was unit would trip breaker randomly when running on high temp. ran 15 min test cycle and couldnt confirm issue. Checked and confirmed 239v comming into unit. confirmed Thermal fuse good, Exhaust thermistor reading 9k (in range) operating thermostat good. and Element not grounding to anything and reading good.ran unit and confirmed amp draw. noticed Unit had odd wiring and contacted WP TL to confirm. TL confirmed my suspicion. unit had 4 wire connection but was wired at term block as a 3 wire. moved ground from center prong and swapped with white from unit so 2 whites on center block for nuetral. tested unit, everything working good. TL suggested weak breaker. I confirmed unit ext."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW04

Near Huntingtown, MD 20639

Shane B.

Job Details: 08/03/2023

"installed both ordered parts, cleared a little frost, restored power and set unit to recomended temps. unit is working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Annapolis, MD 21409

Dustin F.

Job Details: 08/03/2023

"CX complaint: unit makes ice but it melts quick. and unit doesnt keep ice cold.Inspected unit, found unit overloaded with ice, all ice good shape but wet due to amount of ice in unit and condensation. CX leaves unit running 24/7. Ran test cycle. confirmed operation and went over icemaker operation with CX. CX understands and doesnt like unit. suggested emptying unit of ice. then run unit till full(line in bin) then turning unit off. Cx expects unit to keep ice cold and keep running. CX will call back if he has any issues. unit is working as designed I and I visit."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Hamilton, VA 20158

Ken M.

Job Details: 08/03/2023

Customer complaint is that the lid is cracked. Customer already purchased a replacement lid. Lid replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID FREEZER

Model Krmf706ebs01

Near Seven Valleys, PA 17360

Bernard M.

Job Details: 08/03/2023

"Defrosted evap, replaced harness, restored power and evap began to develop frost pattern with the fan running. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Frederick, MD 21702

Brian R.

Job Details: 08/03/2023

cx said there was a door issue when closing right door the left opens some and closes. thought it was a seal issue but said it seems to be fine now. also said when they installed unit the doors are not level. advised thats a install issue and installers would need to come back and level unit but we would check unit and adjust what we could. hindges and all are tight and unit checks as of now. advised installers need to come back to unitstall and adjust unit to line up doors a bit more. unit checks as of now. job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Union Bridge, MD 21791

Brian R.

Job Details: 08/03/2023

cx complaint is he smells a burning smell when unit goes into spin cycle he believes. he said he changed the belt and unit still smells the same. an a complete drain and spin no smell. belt not burnt and everything is tight and looks good.called tech line and spoke to Chris. tested and checked unit and went over everything. unit checks and in normal running condition with no smells as well. went over everything with them and everything. no parts needed as of now. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model art318ffdw10

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 08/03/2023

"Unit not cooling, loose connection at start device, reseated and unit running .. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Yorktown, VA 23692

Carl A.

Job Details: 08/03/2023

"cx complaint of unit displaying the F9E1 error code ,tested unit to find no problems at ths tiime ohmed out pump at 30 k ohms ,also found the heating element needeing to be replaced pre Technical Service Pointer Special Project code, tested unit a few times and is wroking as designed; ordrng 1 W11537778 (HEATER CA / VS), used 1 W11537778 (HEATER CA / VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Arlington, VA 22207

Davonte

Job Details: 08/03/2023

installed thermistor and control.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Annapolis, MD 21403

Dustin F.

Job Details: 08/03/2023

"CX complaint unit wont work. inspected unit, confirmed CX complaint. Found unit throwing f6E1 for ACU communication error. replaced control and issue persists. Unit needs new ui board and Ui control. Ordering Ui control and leaving console to be installed with board.; ordrng 1 W11460962 (ui control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/03/2023

replaced parts and no issues checks good.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Mayo, MD 21037

Dustin F.

Job Details: 08/03/2023

"Upon ARrival, FOund Simmer Burner Tube defective. Reordering. Leaving rest of parts with CX at thier request. reordering tube; ordrng 1 W10566297 (Tube (Reorder))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gerrardstown, WV 25420

Daniel J.

Job Details: 08/03/2023

leaking right side ran diag no errors before starting cycle ran cycle no leaks started normal let unit run found after awhile moisture near hinge found right top seal allowing water onto outter door panel ordering tub seal; ordrng 1 W11483553 (tub seal)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Upper Marlboro, MD 20772

Leon

Job Details: 08/03/2023

cx complaint dishwasher not draining completely. cofirmed issue found drain hose hanging low. added 2 zip ties to create a drain loop. tested and unit now drains properly. good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Frederick, MD 21702

Brian R.

Job Details: 08/03/2023

cx complaint is ice maker stopped. says temps seem good and everything works and they tried to reset unit and new filter and still not working. unit set to 38 n 0. took temp readings of 2 in freezer 38 in fridge. tested and checked unit and dial is not turning. will order ice maker and harness. as soon as parts are in office will schedule.; ordrng 1 W11331444 (Ice Maker) and 1 W11309962 (Harness)

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Baltimore, MD 21202

Shane M.

Job Details: 08/03/2023

cx complaint the unit just keeps running non stop. found timer stuck on set time. put timer on timed dry 20 mintues. watch unit for 10 mintues. timer never switch time. replaced timer. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Branden R.

Job Details: 08/03/2023

"came out to replace parts on unit , disassembled and replace all parts needed steamed out unit and tested unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Baltimore, MD 21217

Shane M.

Job Details: 08/03/2023

cx complaint the unit freezing items in RC. can confirmed. found rc set to 2 bars on UI. damper staying open. ordering damper UI board & control board.; ordrng 1 W11518204 (UI board) and 1 W11645127 (damper) and 1 W11558182 (control)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Virginia Beach, VA 23464

Branden R.

Job Details: 08/03/2023

"cx complaint aig washer low flow codes fabric softener and bleach dispenser doesn't dispense. checked unit and found low flow error codes , disassmebled and found cold valve not properly ohming out . replaced with pre id and replaced hot valve with pre id . tested unit , still getting lo fl code , f8e1 vlavle error . ordering control and pressure switch for repair .; ordrng 1 W11322901 (control) and 1 W11316246 (pressure switch)"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 08/03/2023

Cx complaint sensning cycles not working only timed dry. Was able to access unit and found that the moisture sensor read OL. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL FREEZER

Model KBBL306ESS01

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/03/2023

Cx complained the unit did not have lights. Installed new led's and tested and all lights now work. Job complete

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Harrisburg, PA 17112

Justin L.

Job Details: 08/03/2023

CX complaint filters wont go in and wont make ice. Was able to access unit and verify concern. Found with filters in unit wont dispense water even after trying 3 new filters. Found that the housing failed. Unit filled without filter but recirculation pump failed and wont push water. Quoted cx for repair and collected for all but labor which cx will pay on return. Ordering part and once in office will set return; ordrng 1 W11266112 (filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Sinking Spring, PA 19608

Cody H.

Job Details: 08/03/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Severn, MD 21144

Shane M.

Job Details: 08/03/2023

cx complaint of condensation built up on left side of FZ. could confirmed. removed ice. uused hair dryer to fluff out gasket. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model MED6630HC0

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/03/2023

"CX complaint loud noise during cycle.Tested unit, found noisy idler pulley. Replaced part using pre id. Unit tested ok. Collected $263.09"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/03/2023

Cavity light out and unit not counting down/ starting on mw.. Replaced interlock harness and tested unit .. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS17

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/03/2023

"Cx complaint unable to install watr filter, it doesn't click in, and leaks. Cx had 2 new filters. Installed 2 filter, it worked ok to me, it locked and didn't leak. Tested housing with a different filter, and it worked ok, no leaks. Tested watr dispenser, filled few cups of water and inspected area under tuhe unit, no leaks. Unable to replicate any water leak or filter hoising issue. Collected $120"

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