We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Stafford, VA 22554
Robert W.
Job Details: 08/04/2023
Replaced interlock unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Columbia, MD 21045
Dustin F.
Job Details: 08/04/2023
"CX complaint: unit wont finish a cycleInspected unit, confirmed CX complaint via test and found F2E1 F6E2 error codes. Unit needs new control. Ordering new control.; ordrng 1 W11200557 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Baltimore, MD 21209
Shane M.
Job Details: 08/04/2023
installed all parts. unit working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near East Riverdale, MD 20737
Samuel R.
Job Details: 08/04/2023
replaced parts and tested unit now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chesterfield, VA 23838
John P.
Job Details: 08/04/2023
Confirm CX complaint of dent on panels change panels and innerr
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Shippensburg, PA 17257
Andrew S.
Job Details: 08/04/2023
Cx complaint is that the FC door is not closing properly and the unit is making a loud noise intermittently. Upon arrival I found that the LH slide Rail is not closing completely and caused the door to bow. I am ordering the FC Door and LH slide rail and will use the RH Slide rail on return visit. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 LW10858419 (FC Door.) and 1 WPW10397636 (LH Slide RAIL)
We serviced a
MAYTAG WASHER
Model MVWB955FC0
Near La Plata, MD 20646
Shane B.
Job Details: 08/04/2023
"cx complaint is the unit displaying DRN dispite it draining the water. i checked for codes and found F0E5 off balance, F9E2 water ring, F9E1 drain system issue, F0E2 oversuds. cleared codes and ran service cycle. drain pump buzzed but no water drained. removed all water and instpected pump. no blockages, ran pump and it spins. still no water flow form drian. i found no blockages in the drain hose or under basket from what i could see. i repalced drian pump with preIDed part and tested. old pump was very hot. new pump drains properly. cx paid in full. working as desiged."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Yorktown, VA 23693
Lucas R.
Job Details: 08/04/2023
"nstalled gaskets, raised door, verrified mullion on full time,advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Washington, DC 20016
Leon
Job Details: 08/04/2023
rcx complaint was unit wasnt cooling confirmed issue cx already had the rc evap fan defrosted all the ice in the unit then replacedpart tested fan everything was coooling off and worked like it should
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Glen Allen, VA 23059
Thomas B.
Job Details: 08/04/2023
Cx complaint unit is not working properly inspected unit found the utility drawer spot wields have broken loose in left hand corner cx states this is how it arrived ordering the utility drawer ; ordrng 1 W10813962 (drawr-util)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Herndon, VA 20171
Christian C.
Job Details: 08/04/2023
Cx complaint unit has moisture on mullion. Inspected unit ran test 129 and 134 software versions are up to date. Ran test 63 getting 12.4VDC to mullion. Ran test 85 and set to 01. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Ricky E.
Job Details: 08/04/2023
"unit still not level from prior services.. the unit had never been adjusted at the front wheel assys.. leveled unit, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Brambleton, VA 20148
Richard B.
Job Details: 08/04/2023
"CX complant. Fridge lost cooling and would not restart . Inspedted unit and found unplugged. Cycled power and unit started up but would not cool. Fans running , compressor running but warm air. Evap drip pan in fresh food warped. Will need evap drip tray . covers labor only, CX paid in full. Will also need compressor , 3 way , dryer and stub Not in stock, RB; ordrng 1 W11457241 (drip pan 77.34) and 1 W10832994 (compressor) and 1 W11506635 (stub) and 1 WPW10143759 (dryer) and 1 W11580434 (3 way valve)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/04/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Point Harbor, NC 27964
Austin D.
Job Details: 08/04/2023
cx complaint unit is not washing. checked the unit and found error code f7e2. replaced the sump and pump and tested again. unit is now running as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Fredericksburg, VA 22407
Robert W.
Job Details: 08/04/2023
"CX Complaint is the unit is giving error, Inspected unit and found error for pressure switch checked switch its good found the hose kinked causing unit to think there is water in unit. Fixed and tested unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near South Bethany, DE 19930
Michael E.
Job Details: 08/04/2023
CX complaint: unit not starting. Tested and verified complaint. UI not powering up. A couple times the door lock indication light lit up but no other LEDs lit up. Power and start buttons unresponsive. We do have 120 vac into control but only getting mV to UI. Ordering ACU and UI (just in case). Cannot reschedule due to SO part; ordrng 1 W11626077 (HMI) and 1 W11627413 (ACU)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fairfax, VA 22032
Christian C.
Job Details: 08/04/2023
Cx complaint of a noise during spin. Inspected unit no errors stored. Ran through diag cycle no issues. Removed wash plate and there was a coin. Removed coin no more noise. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model kuwr214ksb
Near Alexandria, VA 22314
Davonte
Job Details: 08/04/2023
"cx complained unit wouldnt go below 50 degrees, after inspecting unit confirmed cx complaint. unit temp was at 56 degrees when inspecting unit.unit will need new temp fuse. part is on special order.; ordrng 1 W11359415 (fuse temp)"
We serviced a
MAYTAG OVEN
Model MGT8800FZ00
Near Williamsburg, VA 23185
Orbie
Job Details: 08/04/2023
replaced igniter. tested unit. working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Madison, VA 22727
Eric F.
Job Details: 08/04/2023
"Confirmed cx complaint UI non responsive, unit stuck in drain mode. Ordering UI, ACU, and drain pump in the event that it is causing dc voltage feedback to acu.; ordrng 1 W11319991 (cntrl-elec) and 1 W11550656 (acu) and 1 W11458345 (pump)"
We serviced a
WHIRLPOOL COOKTOP
Model KECD807XSS01
Near Gaithersburg, MD 20882
Marc M.
Job Details: 08/04/2023
cx complaint left front element no longer heating. inspected unit and found short at the dual element infinite switch. replaced with pre id parts and quoted and collected for repair from cx. unit now checks good. cx PIF.
We serviced a
WHIRLPOOL COOKTOP
Model SC8720EDB4
Near Walkersville, MD 21793
Justin S.
Job Details: 08/04/2023
exhuast fans turn on when left burners are turned on. Comfirmed left switches were the issue when activating left burners. Looked at wiring and parts diagram. Found pan switch wasnt set right and adjusted. Comfirmed exhuast fans no longer came on with either side left nor right burners.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/04/2023
Confirmed cx complaint unit not advancing cycles. Found inline harness to drain pump broken at connector. Ordering lower harness.; ordrng 1 W11643701 (harness)
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ08
Near Bristow, VA 20136
Daniel J.
Job Details: 08/04/2023
ice production stops at times than comes back went to cycle icemaker no moment from arms while holding door switch ordering icemaker and dual valve unable to verify flow; ordrng 1 W11548540 (icemaker) and 1 W11415785 (fill tube) and 1 W11548535 (dual valve)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Tysons, VA 22102
Jason A.
Job Details: 08/04/2023
CX complaint RANGE F2E1 error code. Error repeats even after CX resets breaker. Test oven bake / broil & all cooktop elements heat. See TSP > JJ; ordrng 1 W10894098 (Control ACU)
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS01
Near Aldie, VA 20105
Daniel J.
Job Details: 08/04/2023
cook top customer stated unit sparked when not in use heard clicking inspected unit debris and spillage on spark harness right side right front burner will not ignite no spark unless one of the other burners is sending signal to spark module ordeing right harness and spark module; ordrng 1 WP74010766 (spark module) and 1 WP74010858 (switch right side) and 1 WP74010857 (left side)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Israel R.
Job Details: 08/03/2023
Customer complaint unit is cooling but is meltiung the ice in the bin. I tested the unit and the unit is cooling the freezer is cold and the refrigerator is good temp. Ran test 36 ice box fan and the fan is turning on but is pulsating. I replce the control and still doing it. After i got out of the test the fan startred blowing fast. Customer stated that works like that fior like two days then stops. Ordering ice box fan.; ordrng 1 W10846539 (evaporator fan blade)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Market, MD 21774
Brian R.
Job Details: 08/03/2023
cx complaint is unit makes a clicking or grinding sound againthen wouldnt drain the other day and units not running like it should. only code found F7E1 ran auto test and unit fills and drains but when going to spin or shift unit just buzzes and does not move pulled unit to find nut on clutch was off and clutch dropped and was cutting into shield and melted to it. when part was replaced may not of been tightened enough. replaced clutch and tightened nut tight and ran auto test again. unit now checks and quiet. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20011
Sherwood
Job Details: 08/03/2023
cx complaint f3. arrived today and i did confirm error code. installed both parts tested. range is now working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near McLean, VA 22102
Demonte S.
Job Details: 08/03/2023
Installed Gearcase & Slider. Tested the unit. No leaks. Unit is working as Designed. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL FREEZER
Model MBR1953YES3
Near Washington, DC 20036
Samuel R.
Job Details: 08/03/2023
cx complaint unit is leaking.inspected unit and could confirm.found draintube clogged.cleared drasintube and tested unit and working properly.advised cx if happens again will have to replace drain tube.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near McLean, VA 22102
Demonte S.
Job Details: 08/03/2023
Inspected the unit. Found that the cx is saying that the Microwave / Oven Combo is losing power. Ran Service Diagnostics on the unit. Error Codes are F6E4 = User Interface Appliance Manager Mismatch. Main Control Board was already replaced. Cycles power to the unit. New error code came up. F4E1 = Microwave Cavity Sensor Error. Checked the appliance Manager. No p22 on the unit. Called Whirlpool Techline Ref. Per Techline they don't think that this unit has a connection on the p22. There is only a p21 on the appliance Manager Board. ( Please see Sd Pictures. ) Installed the User Interface. Tested the unit. Unit is working as Designed at this time. ( If the cx calls back per Whirlpool Techline. Cx must have an electrician look at the breaker. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, WV 25405
Daniel J.
Job Details: 08/03/2023
per notes from last vist replaced icemaker test 57 passed test 45 added water to mold reset unit
We serviced a
WHIRLPOOL WASHER
Model MVW655DW2
Near Gloucester, VA 23061
Carl A.
Job Details: 08/03/2023
"cx complaint of unit leaking water on floor on right hand side under unit,checked uni to find no error codes at thsi tme,ran unit in diag and in a normal mode was unable to duplicate the problem at this time;"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near York, PA 17402
Bernard M.
Job Details: 08/03/2023
"Cx complaint unit doesn't heat. Inspected and found the oven doesn't ignite. Attempted to start bake cycle and the igniter didn't click. All burners ignite and heat as designed. Removed bottom panel and found the igniter has fragmented. Ordering igniter, once part is in contact cx to reschedule.; ordrng 1 W11590294 (igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Lanham, MD 20706
Shawn D.
Job Details: 08/03/2023
cx complaint unit is leaking pan under washer has warter in it. inspected unit and then checked for errors and had f8e1. turned water on and ran service cycle and unit leak right away front left. found tub has a hole/crack on front left corner of outer tub.washer needs a new tub left quote here for cx to give to landlord; ordrng 1 W10371566 (tub outer 172.48)
We serviced a
WHIRLPOOL WASHER
Model wtw4955hw2
Near West Springfield, VA 22152
Christian C.
Job Details: 08/03/2023
Installed capacitor. Calibrated unit. Ran through diag cycle no issues. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/03/2023
"replaced encoder, unit still non responsive, found bad connection at belt switch and improper power from ECU. Ordering both ; ordrng 1 W11481107 (Ecu) and 1 279827 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/03/2023
supply line to fridge nicked. Trimmed damaged line and unit no longer leaking
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Port Republic, MD 20676
Shane B.
Job Details: 08/03/2023
cx complaint is the unit making a loud noise. cx had video of the unit making the noise. sounds like a metal on metal rattling noise. cx said once it starts it doesnt stop unit the cycle is over. i found no saved codes. i ran the unit. noise started after a few min. it was coming form the blower wheel. i inspected and found the wheel was cracked. replaced with preIDed part and tested again. unit is quiet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/03/2023
replaced filter housing unit still with no flow reversed hoses to filter housing and unit networking properly hoses installed incorrectly from factory
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clarksville, MD 21029
Robert L.
Job Details: 08/03/2023
"cx complant f9e1 stopped mid cycle, found full oclothes and water with lid locked, removed clothes and drained all water, found pump humming as if jammed, removed pump houding and removed obstruction, impeller spinning in hand, reassembled and added small amount of water but pump could not push, ordering drain pump; ordrng 1 W11396717 (pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near York, PA 17402
Bernard M.
Job Details: 08/03/2023
"Replaced all parts per previous tech, water and ice now dispense from door. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
checked the unit and found no ice forming in the unit at this time. therfore i seald the cabinet anywhere it was needed. unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Odenton, MD 21113
Alexander D.
Job Details: 08/03/2023
"cx complaint unit not draining and giving f9e1 error. inspected unit and verified complaint. found drain pump vibrates but doesnt run, if i flick the impellar it starts running. nothing caught in it. replaced drain pump. tested unit, no leaks. unit is now working properly. quoted 352.03, paid in full with c/c."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Leesburg, VA 20176
Ken M.
Job Details: 08/03/2023
"Customer complaint is that the oven does not work. Cooktop is working properly, but the oven does not. Have good power to the unit, but the control relays are not closing to supply power to the elements. Cannot enter diagnostics on the control. Ordering control.; ordrng 1 W11567368 (control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/03/2023
Replaced suspension callibrated and working properly .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Moseley, VA 23120
Joseph D.
Job Details: 08/03/2023
"Found unit slightly overcharged due to issues with my scale, vacuumed and recharged. Full frost pattern. Fridge at38 and freezer at 15 upon arrival. Ice maker working"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Brookeville, MD 20833
Israel R.
Job Details: 08/03/2023
Customer complaint unit is not filling with enough water. No error codes. Completed test cycle. I Tested cold water valve and hot water valve. I ran test completed normal wash and filled just over the cloth. In deep water washthe unit filled to the half of the tub. Unit is filling orrectlty. I quoted for suspension and the gearcase is making a lot of noise. Collected 120. Unit is working as designed quoted for suspension but she said she will call back.; ordrng 1 W11130362 (suspension 116.60)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cockeysville, MD 21030
Justin S.
Job Details: 08/03/2023
cx says the unit has a recall on the drain pump and the first tech wanted to replace it. went over the drain pump doesnt have a recall but replaced the pump for the cx. verified the unit is not leaking and reinstalled. the unit is filling and draining good. the unit is now good
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Dillsburg, PA 17019
Sal R.
Job Details: 08/03/2023
"CX complaint is that the unti is making a noise during opperation. like the previouse tech, I was able to run the unit with a load in it for 20-30 min on a timed dry cycl. I found the unit tobe making noise in relation to normal opperation. I was not able to recreate any noise concerns. Unit test good."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/03/2023
"Confirmed cx complaint unit not latching. Found inline power to lid latch unseated. Reseated line, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/03/2023
"cx compaint unit leaking and not washing , checked unit and found no water marks . found unit will need new pump while testing , uninstalled unit and found pre id pump was defective when sent over .rubber boot not properly mounted on pump. i dont think a ziptie will be strong enough to hold it and high chance of leaking ordering new pump for repair to unit . reinstalled and advised cx office will be reaching out for next apt ,; ordrng 1 W11416362 (sump pump)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Hollywood, MD 20636
Shane B.
Job Details: 08/03/2023
installed ordered part and ran service cycle. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Alexandria, VA 22304
Lloyd B.
Job Details: 08/03/2023
"Cx complained of moisture and the freezer door being hard to keep close. inspected the unit and found the moisture on the mullion. Showed cx on the control where it says 'if moisture appears, press here.'. Also the unit was leaning fwd, rasied the front which will help keep freezer door closed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Great Mills, MD 20634
Shane B.
Job Details: 08/03/2023
cx complaint is the unit not dispensing ice. confirmed complaint. bin is full but auger does not turn. no noise at all. i found auger motor getting voltage but i could not force the yoke to turn. auger motor is locked up. replaced parts with preIDed part and tested. unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fulton, MD 20759
Israel R.
Job Details: 08/03/2023
"Custoemr complaint unit is leaking from the ice maker and clumping up the ice. I tested the ice maker and found the ice maker is dripping and overfilling. Also found the filltube had ice build up. and the water is spraying all over the place. I found ice forming on the top of the ice maker. clear it and the water still spraying out of the tube. Water coming out is not slow enough for the tube and the inlet on the ice maker to keep the water from spraying. Ordering Valve, icemaker and fill tube., ordrng 1 W10886939 (icemaker) and 1 W11430645 (Dual valve) and 1 W11238340 (tube-water)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Silver Spring, MD 20904
Brian F.
Job Details: 08/03/2023
"Cx states dryer timer not advancing after power surge, tested and confirmed. Found timer motor measuring open on contacts, signs of short circuit/thermal event, no damage to connector. Unit needs new timer. Sent safety report; ordrng 1 WPW10185982 (timer)"
We serviced a
WHIRLPOOL STACKABLE
Model WGT4027HW0
Near Silver Spring, MD 20905
Brian F.
Job Details: 08/03/2023
"Cx states washer shakes, drum banging against cabinet during spin. Found suspension extremely worn out, unit is a stacked laundry center, dryer needs to be unstacked to access washer suspension. Called office, scheduled 2 tech for 8/10.;"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Kensington, MD 20895
Roberto I.
Job Details: 08/03/2023
"Cx complaint noise during water dispensing.Tested dispenser, found noisy isolation valve. Ordering isolation valve W11246413.; ordrng 1 W11246413 (isolation valve)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Montclair, VA 22025
Robert W.
Job Details: 08/03/2023
Cx Complaint is the unit isnt operating. Inspected unit and found the timer has failed and had caused knob to fail Ordering Timer and knob.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Silver Spring, MD 20902
Roberto I.
Job Details: 08/03/2023
"CX complaint cycle not starting.Ran test mode, found F7E7 error. Test cycle didn't start. Attempted to start a normal cycle, but the unit didn't got stuckon ensing. Capacitor 50nf, motor from control board J6-4 to J6-6 6.5ohm (good), J6-1 to J6-6 6ohm (good). Ordering control board W11513246 and lower harness W11643701.; ordrng 1 W11513246 (control board) and 1 W11643701 (lower harness)"
We serviced a
AMANA REFRIGERATOR
Model ARB2257CSL
Near Potomac, MD 20854
Roberto I.
Job Details: 08/03/2023
"Cx complaint no cool.Found unit unplugged. Powered unit, found the compressor dragging around 11A and tripping the overload. Found also the drip pan full of dye and the start relay making a noise. Unit nneeds sealed system repair. Quoted repair $1392.59 with $500 labor for compressor W10309990, start relay WP12555902, drier W10143759 and evaporator 12001919 replacement. **SEALED SYSTEM TECH** and ** 3 COUNTS**. Cx declined. Cellected $120 with check; ordrng 1 W10309990 (compressor) and 1 WP12555902 (start relay) and 1 W10143759 (drier) and 1 12001919 (evaporator) and 1 sealed system tech and 1 3 counts"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, MD 20723
Israel R.
Job Details: 08/03/2023
for drain pan labor. Service Pointer. light replacement. Customer complaint unit is leaking from the RC and the unit is freezing the water and freezer light is not turning on. I found the unit is not overfrosting but is leaking. I found drain pan is warping. quoted for pan and collected 120 for trip and parts. Service pointer to cover labor to replace drain pan and service pointer covering the light replacement. Collected in full. Ordering LED module. Call customer when part is available.; ordrng 1 W11601310 (LED module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 08/03/2023
"CX Concern both IM not making ice.. found e5 error on upper IM. tested unit in 57 and unit harvested and filled in 45.. Cycled power and verified error e0, no errors .. Found the lower IM arm stuck in off position.. tested lower IM by rotating dial and verified operation / fill .. Job complete IF CX calls back send me shop job please"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Washington, DC 20005
Samuel R.
Job Details: 08/03/2023
cx complaint unit turns on and off.inspected unit asn got error code f8e1 but unit is getting proper water on cold and hot.upon testing i found temp and spin buttons not responding untill you reset power a couple of times.unit will need a new console and main control.unit is stacked and will need 2nd tech W11319991; ordrng 1 W11319991 (console) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Washington, DC 20010
Sherwood
Job Details: 08/03/2023
cx complaint was range wouldnt push all the way back flush to wall and concerns about boiler. arrived and i did confirm repositioned gas line and was able to push range back a little further. also checked boil function and boil was function as designed. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Timonium, MD 21093
Justin S.
Job Details: 08/03/2023
cx showed me the unit is freezing in the refrigerator. the unit is not making the noise and is not leaking from the back anymore. called tech support and spoke with a leon. says to replace the ui after checking the thermistors. the ui comes with the main control; ordrng 1 W10878993 (cntrl-elec)
We serviced a
WHIRLPOOL ICE MAKER
Model WRX986SIHZ03
Near Manassas, VA 20110
Richard B.
Job Details: 08/03/2023
"CX complant. No ice , Inspected unit and found no ice in bin. Found in test 36 ice box fan blows air when ciommanded. Found in test 56 E5 error code for timed ice making. Ice box thermister passes test . Ordering ice maker. Not in stock. Further work needed. RB; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Baltimore, MD 21218
Shane M.
Job Details: 08/03/2023
cx complaint the unit isnt making ice. found icemaker turned off by switch. fix this issue. tested icemaker. icemaker passed test cycle. advised cx icebin takes 48-72hrs for full bin of ice.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Brandywine, MD 20613
Leon
Job Details: 08/03/2023
cx complaint was unit wasnt cooking confirmed issue replaced blower wheel and tested both units for 15 mins fan still did not cut on however it did recieve voltage. ordering new control board and control panel assembly; ordrng 1 W11261167 (control) and 1 W11600355 (stainless control panel assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hanover, PA 17331
Drew B.
Job Details: 08/03/2023
cx complaint that unit is not washing and has the f4e3 code... repalced sump.. and tested and washes and no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Washington, DC 20010
Sherwood
Job Details: 08/03/2023
cx complaint fc not cooling. arrived today and found block of ice on right side of evap with no frost pattern at all. called sealed system tech and he did confirm ordering ss components; ordrng 1 w10836706 (evap) and 1 wpw10507886 (compressor) and 1 w10843121 (filter drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Frederick, MD 21701
Ricardo S.
Job Details: 08/03/2023
"Cx complains that the freezer door seal coming off, cks and door seal is good. i use silicona in the door groove so that the door gasket has a better seal. unti cks ok"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Savage, MD 20763
Israel R.
Job Details: 08/03/2023
"cx complaint dryer is not tumbling but heating up. inspected unit and notice belt was broken and pullety disconnected, inspected pulley and pulley was good. replaced belt and tested unit, working as intended"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Harrisburg, PA 17112
Cody H.
Job Details: 08/03/2023
"CX complains unit is still not cooling correctly, states unit gets filled with ice on evap cover. Found unit unplugged and at room temp on arrival. plugged in unit and ran diagnostic testing. Test showed 1=3, 3=3,5=5, ran test 13 and heater did not turn on. Tested heater and heater was not recieving voltage. Was able to replace unit control with pre i.d part, retested test 13 and unit heater now recieves voltage and heats. Defrost thermistor is reading correctly for room temp, but unsure how it reads in freezing temps. Unit will need to cool fully to diagnose any further, cx to call into office if problem persists. No further work needed at this time."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
replaced the cabinet and the bottom panel. tested ioperation. unit is good to go
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/03/2023
"cx complaint while cooking loud popping noise then ceiling melted down and caught on fire ( see pic) wave guide cover completely melted and damage to liner and wave guide, called tech line, none repairable sent for review"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Silver Spring, MD 20904
Shawn D.
Job Details: 08/03/2023
"cx complaint unit is leaking asked diaghter from where and not sure room smells like mold. i inspected unit and then checked for errors and had none, ran service cycle and no elaks till unit drained and was over flowing out drain pipe so unplugged right away. found screen on drain hose. i then had daughter call her mom and she came down and told me she had plumber out a week ago due to the drain being clogged and told cx to use the screens and after a week the screen is clogged. i told cx to call the plumber back she needs a better solution. i told her to get a bigger sink and have washer drain into that incase a pipe clogs the sink will hold the water. removed filter off hose and ran washer again and we had no leaks and drains good. calibrated control unit is good to go"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Falls Church, VA 22044
Davonte
Job Details: 08/03/2023
"cx complained unit was leaking water from the left bottom side of unit. after inspecting unit confirmed cx complaint. ran diag wash , could see water dripping from bottom corner. also got error code f9e4 lower spray arm error and f2e1 stuck button key . after quoting cx for repair, they decided not go through with repairs. paid service charge."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mountville, PA 17554
Justin L.
Job Details: 08/03/2023
As per previous visit was able to acess unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/03/2023
"cx complaint edges of RC door yellow and sperated, confirmed issue, excessive foam has pushed out top left corner, right at where hand would go to open (see pic), ordering RC door stainless..........cx aware of time frame, to inspect and no haul away; ordrng 1 LW10803941 (dor-fip RC stainless)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 08/03/2023
REPLACED THE SUMP AND HEATER UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WED9371YL0
Near Stafford, VA 22556
Robert W.
Job Details: 08/03/2023
"Inspected unit and found the idler pulley and belt have failed, Replaced and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Remington, VA 22734
Danny R.
Job Details: 08/03/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Bel Air, MD 21014
Neil H.
Job Details: 08/03/2023
CX COMPLAINT THE UNIT WAS MAKING NOISE IN THE ALL SEALS WHERE STIFF AND WARM AIR GETTING INTO THE UNIT CX MENTIONED FROST ON THE DAMPER COVER IN RC WHICH WAS FROM AIR GETTING INTO UNIT BLOWING AROUND HEATED THEM UNIT SEALING FULLY AND UNIT SOUNDS NORMAL.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 08/03/2023
Replaced control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDB10
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/03/2023
"UNIT RUN FOR A HR ONLY SLIGHT FROST PATTERN ON TOP HALF OF EVAP S.S. REPAIR NEEDED; ordrng 1 W11562258 (EVAPORATOR) and 1 W11582579 ( COMPRESSOR), used 3 LOOK (S.S. REPAIR NEEDED) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model G10FSAXVY011
Near Jefferson, MD 21755
Ricardo S.
Job Details: 08/03/2023
"Cx complains that the unit leaks from underneath, inspected unit, drain porblem.. found a sheet of ice on freezer section, replaced drain tube kit., unit tested and water dirniang fine into the drip pan"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/03/2023
CHECKED SEALS NO FORMING TO CABINET; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Sparrows Point, MD 21219
Emmanuel R.
Job Details: 08/03/2023
"Cs fc door not sealing and icemaker not making ice, confirmed complaint. I found the fc door had a kink in it, so i used my heat gun to reseal gasket, the icemaker was off, turned icemaker on and cycled it. Icemaker cycled and filled . Advised wait 24hrs for icemaker to produce ice, if it doesnt call us back. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 08/03/2023
"tech line rob, normal op ff evap, -5, 155, RCP -12, 160, FCP -15, 150 .. -8 3, 115, nitro 140... ran tests per tech line and fnd a leak at the ff evap... replaced part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Phoenix, MD 21131
Neil H.
Job Details: 08/03/2023
F5E3- LATCH ERRORLATCH NEEDED ERROR OF LATCH NOT LOCKING OR STARTING.; ordrng 1 W11513248 (Whirlpool Washer Lid Lock Latch)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Alexandria, VA 22310
Lloyd B.
Job Details: 08/03/2023
Cx complained of an error. Inspected the unit and found it could not drain because the drain line was in between the dryer and washer and it is stacked. Free'd the line and tested and it can now drain with no error. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 08/03/2023
Cx complaint of f2e1 error as per service notice. Replaced control and test unit and unit is now as designed
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near ,
Israel R.
Job Details: 08/03/2023
Customer complaint unit is not making ice. I tested the unit and found the unit is dead not turning on. I check power and pump is getting power and went to check power from the pump and the pump is giving out 120. I reconnected the unit and the unit turned on. Loose connection at the pump. I notice the unit is overfilling. Bad recirculating pump. I installed new pump and tested. Unit is turning is not overfilling and is recirculating the water. Unit is starting to make a slab. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WGD9400SW0
Near Washington, DC 20015
Sherwood
Job Details: 08/03/2023
cx complaint long drying times. arrived today and found solenoid valve on time dry was intermittent. i put uniy into a timed dry tapped on valve then then ignitor would start to glow. when you pause and start dryer back up the valve would not come back on unless you tapped on the valve. cx will call back if they want to proceed with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 08/03/2023
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Glenelg, MD 21737
Robert L.
Job Details: 08/03/2023
"cx complaint not cooling uphalf of RC, ice clumping in bin, found RC evap frozen over found fan stuck in ice, test 90 can hear relay click but heater not activating, T3 RC evap thermistor read 78 although RC temp 41, ran forced defrost and evap thermistor went down to 66??? control and thermistor not communcating, service pointer for iceclump, needs control kit, cx called whirlpool and was able to get parts autho, ordering control kit, right gasket and will use evap cover on return....cx will defrost , collected $230 visa for service and labor, cx paid in full; ordrng 1 W11533212 (control kit) and 1 W10917313 (gasket-dor)"