We serviced a
UNKNOWN REFRIGERATOR
Model MRT118FFFH01
Near Hampton, VA 23663
Carl A.
Job Details:
11/09/2023
"cx complaint of unit not cooling,checked unit to find no frost pattern and temps at room temp ,pulled evap cover to find no ice ball either ,went ot back side of unit to pull an amp draw of .2 of an amp ordering parts need for seal system work; ordrng 1 W10836706 (evaporator) and 1 W11092625 (Refrigerator Compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Roanoke, VA 24018
Kyle A.
Job Details:
11/09/2023
"Unit is not heating. Units capacitor is in range. Ordering high side diode,magnetron,and transformer.; ordrng 1 W11391712 (Mag) and 1 W11685625 (Trasnformer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/09/2023
"cx complaint unit not making ice , checked unit and found ice maker has lost home postion with a error e5 . also found left leg warped not allowing unit to be leveled . ordering all parts for repair to unit .; ordrng 1 W11658802 (ice maker) and 1 WPW10515763 (Refrigerator Front Left Roller) and 1 WPW10515762 (front right roller)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/09/2023
Unit is not heating at all. Control is sending voltage. Ordering high side due to mag reading out of range.; ordrng 1 W10754299 (Mag) and 1 W11545872 (Trasnformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dover, PA 17315
Bernard M.
Job Details:
11/09/2023
"CX complaint uniit won't complete cycles. Entered diag and found error codes F6E3 miscommunication error and F7E4 basket re-engagment fault. Ran test cycle and found unit wouldn't begin agitation and F6E3 code would display. Erased codes and ran another test, unit got to spin cycle and wouldn't reach max rpms. Gave cx quote for full repair and she'll be purchasing new unit. Cx paid $139 service fee."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Berkeley Springs, WV 25411
Ken M.
Job Details:
11/09/2023
"Customer complaint is that the timer knob is free spinning, making it difficult to start a cycle. Per SP, unit needs a new timer and knob.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB
Near Bear, DE 19701
Taylor F.
Job Details:
11/09/2023
Cx complaint is door seal issues. Found a small air leak in the top left corner of the FC door and was able to correct it with a heat gun. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/09/2023
"cx complaint unit buzzes loudly then clicks not cooling, confirmed issue, compressor seizing up and over load clicks off, ordering compressor, drier and fittings, collected $139 visa, parts and labor CBE, 2 count sealed system; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (fitting 27A) and 1 W11504447 (fitting 27B) and 1 W11542830 (compressor) and 1 W11504416 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506621 (fitting 28C) and 2 W11506621 (fitting 28D)s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23231
Chris B.
Job Details:
11/09/2023
replaced valve tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Beltsville, MD 20705
Emmanuel R.
Job Details:
11/09/2023
"Upon inspection i found oil on the rc evap and oil on the filter drier. Replaced both items and checked for leaks no leaks detected, unit also held a vaccum. Filled 56g r600 and watched for a frost pattern. Unnit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Annapolis, MD 21409
Israel R.
Job Details:
11/09/2023
"cx complained oven was not working and cooktop .pulled unit out and seen that the main terminal bolck has failed .and shorted the harnnes and temnal block .Unit will need new harness .ordering harness told cx about the main plug to order Cx wil need get new plug. Harness is not in stock call cuwtoemr when part is available.; ordrng 1 W11532661 (main harness) and 1 WPW10245259 (block-term IRVS), used 1 WPW10245259 (TERMINAL BLOCK IRVS) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS05
Near Hedgesville, WV 25427
Ken M.
Job Details:
11/09/2023
Customer complaint is that the cooktop labels are fading to the point that they cannot be seen to tell where the burners are set at. Visual inspection confirmed the issue. Ordering cooktop and bezels.; ordrng 1 W10722086 (cooktop) and 5 W11117438 (bezel-knob)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Norfolk, VA 23503
Carl A.
Job Details:
11/09/2023
installed parts tested unit works as deisgned
We serviced a
WHIRLPOOL WASHER
Model WTW5700SW0
Near Martinsburg, WV 25403
Ken M.
Job Details:
11/09/2023
"Customer complaint is that they have to hold down the lid to get the unit to run and that it is leaving a gritting material behind at the end of the cycle. Inspection of the drum found no defects that could cause the grit.. Inspection of the door switch found that there is play in the switch assembly that is preventing the lid from toggling it properly. Ordering lid switch. The loose lid switch connection can be interferring with the drain and spin cycle, causing the material build up.; ordrng 1 WP8318084 (switch-lid)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/09/2023
"cx complaint unit not heating checked unit and found high limit thermostat defective causing not vac to element . element reading good , along with all other safetys other then High limit thermostat . ordering tco sense high limit was blown along with element .; ordrng 1 WP3977767 (High Limit Thermostat) and 1 279816 (tco)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Baltimore, MD 21206
Alexander D.
Job Details:
11/09/2023
"cx complaint unit wont start cycle. lid lock light just flashes. inspected unit and verified complaint. found f5e1 lid switch fault error stored. found unit not seeing lid is closed. replaced lid latch. ran calibration and autotest. unit is now working properly. quoted 383.66, cx only has cash, advised i dont have any change. cx paid 385 cash"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Warrenton, VA 20187
Daniel J.
Job Details:
11/09/2023
fridge not making ice test 56 error of e2 test 57 02 not complete timed out no sound from icemake motor nothing blocking icemaker while inspecting unit customer pulled up a standard two year warranty from kitchenaid.com informed customer no way to verify whicn models as its past business hours entitlements showing standard one year customer is aware a fee might be due to being out of warranty; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/09/2023
cx complaint she had unit not cook chicken breast fully explained rack placement in the manual that will explain which rack to use for proper cooking results unit temp accurate.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Norfolk, VA 23518
Carl A.
Job Details:
11/09/2023
"cx complaint of unit filling of water on its own,checked unit oto find the following error code F8E1,found that the water valves are failing and not closing ordering parts needed for repairs; ordrng 1 W11316255 (valve) and 1 W11316256 (Washer Water Inlet Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Finksburg, MD 21048
Brian R.
Job Details:
11/09/2023
cx complaint is she went to do a load of wash and opened lid and pieces broke off lid on lower left corner and when lid closes it doesnt sit down like is should. cx elder and doesnt fling open ao slam lid. unit will need lid replaced. she also stayed when calling in upset whirlpool told her everything is covered and she wont need to pay anything. as soon as lid is in office will schedule.; ordrng 1 W11102314 (Lid)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/09/2023
"upon arrival delivery date not updated in entitlements, cx spoke with costco agent, advised info was sent to tradecare, tradecare and office closed, proceeded to diagnose unit, found left front burner not sparking, ordering electrode and module. parts in stock.; ordrng 1 W11661929 (electrode) and 1 WPW10475149 (spark module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21015
Neil H.
Job Details:
11/09/2023
replaced the pantry doors and found pantry harness broken and the lights now on waiting on the left rc door; ordrng 1 W11330971 (Whirlpool Refrigerator Dispenser Control Board) and 1 W11170612 (harns-wire) and 1 WPW10675033 (Whirlpool Refrigerator Control Board)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/09/2023
"cx complaint unit not washing and making alot of noise , checked unit and found bad pump on unit causing alot of noise when calling for wash . replaced with pre id and tested unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Toano, VA 23168
Orbie
Job Details:
11/09/2023
replaced switch. unit working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Chesapeake, VA 23320
Austin D.
Job Details:
11/09/2023
cx complaint the unit is not dispeninsg ice. freezer door hard to close. checked the unit and found multiple gasket torn. also the auger motor is weak and not dispensing unless ice bin is low not full. also the rails are squeaking and having a hard time moving freely. finally the fc switch has moisture in it not allowing the lgiht to come on. parts on order. sending for approval. office will reach out to reschedule.; ordrng 1 WPW10309864 (divider) and 2 WPW10120018 (slider rails)s and 1 W11445850 (switch) and 1 W10830274 (gasket) and 1 WPW10443326 (drawer gasket) and 1 WP67006341 (damper gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rockville, MD 20850
Julian H.
Job Details:
11/09/2023
CX complaint about unit making a noise from rh side of unit CX took a video noise coming from icebox fan issue with thermistor harness causing unit to cut defrost cycle short found service test 4 thermistor open not making sound right now but need parts; ordrng 1 W11410826 (evap harness) and 1 W11407678 (icebox fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Newark, DE 19702
Taylor F.
Job Details:
11/09/2023
"Cx complaint is unit not cooling properly in the RC. Tested inspected and verified complaint. Found the temps to be 45 on bottom drawer and 55 on top shelf. RC evap was completly frozen. Found SP for unit in regards to issue and has an S code that covers the updated control as well as a new evap cover and 2X labor to install. Thawed frozen evap, installed new evap cover and control. Unit is now working as designed. Job is complete. Cx paid SC by CC.;"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near New Carrollton, MD 20784
Shawn D.
Job Details:
11/09/2023
"cx complaint unit returned to store for not washing said water would go in. inpsected unit cant hook up at this time valve test good all conenction are tight on control wash motor must be bad. unit is alo missing the kick plate and lady said to order that also. dishwasher will need to sump assem,kick plates and 2 screws for return; ordrng 1 W11460946 (sump assem) and 1 W11545318 (toe kick plate) and 1 W11579528 (kick plate panel) and 2 W11551775 (screws)s"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/09/2023
"replaced motor and belt, calibrated and tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bel Air, MD 21015
Neil H.
Job Details:
11/09/2023
replaced both rc door gaskets unit sealing and checked good.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Lititz, PA 17543
Justin L.
Job Details:
11/09/2023
Cx complaint unit not operating efficiently. Was able to access unit and found unplugged. Plugged in and found drain pump kicks in and doesnt shut off. Unable to enter diagnostic and lid locked and wouldnt unlock. Unit is experiencing pressure system fault. Ordering control and harness and once in office will need to set return; ordrng 1 W11627517 (control) and 1 W11435841 (lower harness)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near New Freedom, PA 17349
Sal R.
Job Details:
11/09/2023
On arrivel to the home. I foiund that CX had already pulled unit out of cab. I was able to access and repalce the control panel. CX then reinstalled Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23320
Austin D.
Job Details:
11/09/2023
cx complaint ice is not dispenisng. checked the unit and found that the ice bin was good but the motor had slipped off of the bin. reseated the bin and motor. tested opertation. unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Bel Air, MD 21015
Neil H.
Job Details:
11/09/2023
panel swapped checked good.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/09/2023
"Units timer shaft failed and damaged knob , needs timer and knob .; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/09/2023
cx compliaint unit not cooling found the wire to the compressor back out i secured it back in connector and compressor running and unit cooling
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Falmouth, VA 22405
Tanner B.
Job Details:
11/09/2023
Replaced RH door seal . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Chesterfield, VA 23838
John P.
Job Details:
11/09/2023
Tested unit found damper not always closing all the way replaced damper tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Windsor, MD 21776
Brian R.
Job Details:
11/09/2023
cx complaint is unit was doing good and had good water out door and then slowed down. took filter out and dumped in a cup and there were pieces in cup. replaced and got all ar out to purge and valve is loud and water was out fast and then slowed down. theres plastic pieces in the line thats restricking filter. pressure is good when you clear but then comes back. also valve is louder then it should be. will order parts needed. all parts are in stock. cx rescheduled for 11/17; ordrng 1 EDR4RXD1 (Filter) and 1 W11548535 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Colonial Heights, VA 23834
John P.
Job Details:
11/09/2023
Tested unit was unable to duplicate issue advised per tech lines recommendation to change valve. Ordering valve.; ordrng 1 W11482383 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Shiloh, PA 17408
Bernard M.
Job Details:
11/09/2023
"Replaced both parts per prebious tech, ran normal cycle and unit spun and heated. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Washington, DC 20011
Sherwood
Job Details:
11/09/2023
cx complaint buzzing sound and freezing food in rc. arrived and confirm cx issue found damper is closing correctly but still feel cold air even when closed also rc thermistor should be 8k in ice water but thermistor reading was not in spec. fc was reading 6 degress and rc is 33 fc thermistor is correct; ordrng 1 W11690896 (thermistor) and 1 WPW10594329 (damper)
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Norfolk, VA 23513
Austin D.
Job Details:
11/09/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. vac the system and pressure held. added r134a to the system. pressure holding at 6 on the low side. unit is good to go.
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Hopewell, VA 23860
John P.
Job Details:
11/09/2023
CX complaint unit not working checked unit found MCU with arc mark.Quoted:WPW10374126 $244.80$110 labor $15 shipping
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Chesapeake, VA 23320
Austin D.
Job Details:
11/09/2023
"cx complaint the unit is not spinning or completeing the cycles. checked the unit and found a defective pulley on the motor and the belt damaged. belt markings on the drive pulley as well. replaced parts and calibrated the unit. unit is running as designed.; ordrng 1 W11239857 (belt ar vs) and 1 W10721967 (pulley ar vs) and 1 W10832724 (motor ar vs), used 1 W11239857 (belt ar vs), 1 W10721967 (pulley ar vs), and 1 W10832724 (motor ar vs) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/09/2023
customer complaint unit not running confirmed complaint found f9 E1 and f7e1 long fill and long drain found sump not running in diagnostic. So kp has power ordering sump motor; ordrng 1 W11414076 (Sump motor)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Westminster, MD 21158
Sal R.
Job Details:
11/09/2023
"CX comoppaint is that the lid is broken . I found that the unit will need 1 lid due to fragmented lid. I am ordering 1 lid (W11256781). Once the part is avalible, please have somoen form teh office call to set a return date. I collected $393.22 via credit card for service , part, shipping, and taxes. CX will owe $120.00 for labor charges once the repair is completed.; ordrng 1 W11256781 (LID)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Richmond, VA 23237
John P.
Job Details:
11/09/2023
"She has complaint unit not working check unit found motor pulley eating belt replaced motor and belt, calibrated tested working as designed.; ordrng 1 W11239857 (Belt JP/vs) and 1 W11283592 (Motor jp/VS), used 1 W11239857 (BELT JP/vs), and 1 W11283592 (MOTOR jp/VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/09/2023
"came out and replace control on unit , tested unit and all major componets checked good unit is now running as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Richmond, VA 23229
Chris B.
Job Details:
11/09/2023
replaced blower wheel motor and rollers tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hampstead, MD 21074
Sal R.
Job Details:
11/09/2023
"Per the perviouse tech , I was able to acess ad repalce all parts. i then jumped the icemaker and motor head turned a IM filled. unit test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Midlothian, VA 23112
John P.
Job Details:
11/09/2023
Cxs complaint unit making noise checked unit found noise coming from evap fan motor adjusted motor tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Halethorpe, MD 21227
Dustin F.
Job Details:
11/09/2023
"CX complaint: Unit not cooling RC well.Inspected unit, instantly confirmed fan wasnt running. pulled evap and confirmed frost pattern but had to tap the fan blade to get it to run. confirmed constant voltage. fan keeps stopping Unit needs new fan motor.; ordrng 1 W11608966 (fan motor assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/09/2023
"CX complaint water leak when using water dispenser, no cooling, lights not working.Tested dispenser, water leaked from the freezer door. Found both compartments at room temp, UI not turning on, compressor and fans not running, inverter blinking 2 times, lights not working. Confirmed 120V to the inverter, but 0Vdc from control. Disconnected door from control, and disconnected also led power supply board. Resetted power, but nothing worked. Confirmed 120V supplied to the gemini board (P1/J1). Quoted repair $1,408.02, with $220 labor, $120 2nd tech for Fc door W10800816, gemini board WPW10200659, and 4 led kits W11632139 replacement. Led kits and labor covered. **2 COUNTS** and **2 TECH**. Cx wants to call Jennair. Collected 139; ordrng 1 W10800816 (Fc door) and 1 WPW10200659 (gemini) and 4 W11632139 (led kit)s and 1 2 counts and 1 2 tech"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Warrenton, VA 20187
Daniel J.
Job Details:
11/09/2023
double oven error while heating than heating stops customer per heated oven around 120f error of f8 e1 on screem checked faults mutiple errors for lower fan ordering blower fan; ordrng 2 W11598119 (blower fan)s
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Midlothian, VA 23113
John P.
Job Details:
11/09/2023
Cxs complaint unit not working checked unit found wire not seated on water valve seated wire tested working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/09/2023
"FOUND TCO FAILED AGAIN, FAULTY TCO .. REPLACED TCO AND TESTED UNIT. JOB COMPLETE; ordrng 1 W10900067 (tco VS/BT), used 1 W10900067 (TCO) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Glen Allen, VA 23060
Chris B.
Job Details:
11/09/2023
cx comp unit will not wash dishes insp unit conf cx c omp found sump not pumping water unit will need sump to complete repair; ordrng 1 W11613479 (sump)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Milton, DE 19968
Frederick R.
Job Details:
11/09/2023
CX complaint is ice maker not working. Inspected/tested and fond motor on IM burnt out and not harvesting. Replace IM from pre-id. Power cycled and tested and it is now working properly and filling with water. Job is complete
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ2
Near Richmond, VA 23227
Chris B.
Job Details:
11/09/2023
cx comp unit cook top cracks a little more ever time she cooks on cooktop in unit conf cx comp found thermal crack in cooktop and is slowly running unit will need cook to complete repair; ordrng 1 W11156895 (cook top)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Williamsburg, VA 23188
Orbie
Job Details:
11/09/2023
replaced single LED in freezer. unit working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Midlothian, VA 23112
John P.
Job Details:
11/09/2023
"CX complaint unit randomly flashes up check event for better performance tested unit with air flow tester found poor air flow through dryer. Advised CX of issue with the routing of dryer duct, tested unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Front Royal, VA 22630
Danny R.
Job Details:
11/09/2023
agitator was locked up freed up but needs new one; ordrng 1 W11550891 (agittator)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Williamsburg, VA 23188
Orbie
Job Details:
11/09/2023
"cx complaint unit leaking front left corner of unit. verified complaint. found unit had old style tub ring allowing water toi splash over and onto the floor. replaced tub ring. tested unit. heard squealing at high speed spin. found loose rotor bolt, tightened bolt and tested unit. appears to be working as designed. left cx w/ our phone number and advised him to call back if he experiences any issues."
We serviced a
WHIRLPOOL MICROWAVE
Model WMMF5930PZ00
Near Providence Forge, VA 23140
Orbie
Job Details:
11/09/2023
cx complaint unit not functioning. verified complaint. unit comes on and makes a chattering noise. found holding door up makes unit go through cycle but unit isn't heating. called techline spoke to Chris. advised unit has to be pulled down and opened up to verify. ordering all parts needed on return visit just in case.; ordrng 1 W11662685 (interlock switches) and 1 W11391712 (magnetron) and 1 W11378280 (mag thermostat) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg) and 1 W11575449 (transformer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Williamsburg, VA 23188
Orbie
Job Details:
11/09/2023
cx complaint unit shut off on her again and just started last night. everything appears to be working as it should currently. called techline spoke with Derek. advised unit is unrepairable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22408
Thomas B.
Job Details:
11/09/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the ice maker and the led driver board tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/09/2023
"Cx complaint poor wash.Ran test mode, found F7E6 (motor fault) and shifter arm out of place. Repositioned arm. Ordering shifter W10913953 per sp W11531483 Rev B. Return visit 11/21/23; ordrng 1 W10913953 (shifter)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Front Royal, VA 22630
Danny R.
Job Details:
11/09/2023
"tank is crushed on ,ultiple sides will need new tank but unit is oow per wp cx will replec unit"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Chevy Chase, MD 20815
Sherwood
Job Details:
11/09/2023
cx complaint f8e4 error code. arrived installed new tub and tested no error code found after repair but this tub also leaked at bottom left side seam. will have to reorder tub; ordrng 1 w11409866 (tub reorder)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/09/2023
washer not starting cycles error for stuck button found striker and latch failed replaced both ran diag no errors after
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Alexandria, VA 22307
Lloyd B.
Job Details:
11/09/2023
Cx complained the keypad did not work. Installed new console and tested and it now has all functions. Job completee
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW01
Near Lebanon, PA 17042
Cody H.
Job Details:
11/09/2023
"CX complains unit will not drain. CX is without warranty, explained the service fee to cx and cx agreed. CX had unit partially torn apart on arrival, found unit drain pump had failed and will need replaced. quoted cx for repair to which cx agreed. was able to replace with pre i.d part, tested and unit now works as designed. CX paid in full with card, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Woodbridge, VA 22192
Robert W.
Job Details:
11/09/2023
"CX Complaint is unit isnt heating. Inspected unit and found the unit is working but not heating, Inspected unit and found unit is getting power pulled rear cover and found TCO has failed element is testing good and not shorted to ground. Ordering TCO; ordrng 1 W10900067 (TCO)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near York, PA 17404
Bernard M.
Job Details:
11/09/2023
Cx complaint unit won't power on. Checked and found 120v at the outlet. Entered diag and found error code F6E2 miscommunication between conole and control. Attempted to run test cycle and unit displayed error code without starting cycle. Gave cx quote for repair and they;ll be purchasing new unit. Cx paid $139.00 service fee.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Odenton, MD 21113
Dustin F.
Job Details:
11/09/2023
"CX complaint: all doors finish is bad and ice dispenser paddle is scratched.Inspected unit, confirmed Complaint. ticket is within 30 days for cosmetic. Ordering FC door, RC door(left) UI for Door, ice dispenser paddle. CX had me check temps inside RC just to confirm function. had 36 degrees in bottom drawer. 36 in both middle drawers and middle shelf. top is 37-38. unit is set to 36. everything is working the way. Inspected RH door already on site. That door is also damaged and needs to be reordered.; ordrng 1 W11610988 (Left Door) and 1 W11585971 (inner UI) and 1 W10792149 (Ice dispenser paddle) and 1 W10849519 (FC door) and 1 W10849511 (RH Stainless door (reorder))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Hanover, PA 17331
Drew B.
Job Details:
11/09/2023
cx complaint that unit is leaking from the fc section and sheet of ice is forming and foudn the drain tube has clogged and the unit needs new drain tube W10619951 and in stock schd for the 14th.; ordrng 1 W10619951 (drain tube)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Silver Spring, MD 20906
Julian H.
Job Details:
11/09/2023
"replaced transformer found scorch mark from capacitor replaced with VS tested with CX & working properly; ordrng 1 W11596133 (CAPACITOR JH VS), used 1 W11596133 (CAPACITOR JH VS) from stock"
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWS0
Near Dunn Loring, VA 22027
Jason A.
Job Details:
11/09/2023
CX complaint DW leaks - - - update MS. Replaced sump assym. Ran test wash. Clear error codes = completed. Start Sensor wash & unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chesterfield, VA 23832
John P.
Job Details:
11/09/2023
Tested unit found bad lid latch replaced tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Vienna, VA 22181
Christian C.
Job Details:
11/09/2023
Cx complaint unit is making a loud sound. Inspected unit ran through diag cycle and whenever motor would run there is a loud noise. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/09/2023
"Customer complaint is that the unit is not dispensing from the load n go port. Detergent pump tested and it is turning on, but not dispensing any detergent. Ordering dispenser assembly. Ran test cycle to check over the rest of the unit. Unit ran properly.; ordrng 1 W11413407 (dispenser assy)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRS325SDHZ08
Near Palmyra, PA 17078
Cody H.
Job Details:
11/09/2023
"CX complains unit is building up with frost. CX is within manufacture warranty. Found warm air to be entering from both the FC door gasket as well as ice chute door. ice chute door is not closing due to chute being warped, unti will need ice chute door and FC door replaced to correct issue. CX to call into office when door arrives undamaged. CX EMAIL CONFIRMED.; ordrng 1 LW10913113 (door SS)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Finksburg, MD 21048
Brian R.
Job Details:
11/09/2023
replaced parts ordered and tested and checked unit. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Palmyra, PA 17078
Cody H.
Job Details:
11/09/2023
"CX complains unit is not spinning clothing out. CX has ext warranty. Found hub to be stripped out, was able to replace with pre i.d part. Unit gearcase teeth appear stripped out causing wear on hub, basket, wash plate, acturator and splutch. ordering parts for use on return. CX to call into office when spin basket arrives and is undamaged.; ordrng 1 W10902814 (washplate) and 1 W10752719 (spin basket) and 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Baltimore, MD 21239
Alexander D.
Job Details:
11/09/2023
"cx complaint unit got off balance while washiing sheets and was shaking alot and now whole tub is leaning. inspected unit and verified complaint. found front right suspension rod came unhooked. doesnt look damaged. reinstalled suspension rod and its not bouncing. checked under unit found pulley worn from rubbing on shield. no oil leaking but there is a little play in gearcase. no errors stored. ran autotest and hi speed spin. unit shaking during spin. looks like basket is sitting unevenly in tub. no play in basket but ive seen the seams in these baskets open up several times before. ordering suspension, basket, gearcase, splutch and belt. 2ct because spanner nut is seized. advised cx basket willbe shipped to his house and to call office to schedule return visit after inspecting for damages; ordrng 1 W10780045 (suspension) and 1 W10554251 (basket) and 1 WP21366 (spanner nut) and 1 WP389140 (drive block) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/09/2023
"cx complaint steam function not working, checked unit found hoses not installed, advised cx we do not do installations, and to contact home depot, or plumber, cx also complained of panel vibration, added thermal tape in between panel and chasis to alleviate vibration, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Baltimore, MD 21212
Alexander D.
Job Details:
11/09/2023
"cx was sent a new unit since last visit so notes from last time arent for this unit. updated UIS. cx complaint unit not heating. inspected unit and verified complaint. tested unit and can hear transformer energizing but can smell something burning. took shell off and cant find anything burnt. tried replacing magnetron but no change. verified transformer is getting 120v. ordering transformer, capacitor and diode. call cx to schedule return visit once we have eta on parts; ordrng 1 W11545872 (transformer) and 1 W10850446 (capacitor) and 1 W11256462 (diode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mascot, VA 23108
Lucas R.
Job Details:
11/09/2023
"upon arrival cx had pop stating date of delivery 8/7/23, called PO spoke with CT, advised to proceed with repair, cx complaint unit shuts down intermittently, checked unit, all loads passed in diagnostics, all connections secured, left door slightly bowed at door switch, added door pad for better connection, found valve loud when filling icemaker, ordering controls and evap fan for intermittent operatiopn issue.; ordrng 1 W11661931 (evap fan) and 1 W11556911 (control) and 1 W11556912 (control) and 1 W11548535 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Middle River, MD 21220
Alexander D.
Job Details:
11/09/2023
"cx pop shows delivery date of 11/13/23 but unit came early, so just making the purchase date the day before she called for service. cx complaint unit making a loud pulsing hum the whole time unit is running. inspected unit and verified complaint. hard to tell if noise is coming from evap fan or compressor. noise gets louder when opening fz door. pulled unit out and put my ear next to compressor to be sure. ordering evap fan and fan blade. call cx to schedule return visit once we have eta on parts; ordrng 1 WP2315549 (evap fan) and 1 WP2169142 (fan blade)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/08/2023
Cx complains that the plastci pc ont he back of the dw cracked and dispenser cap wotn stay in place. inspected unit the cap is defective.. also the mainfold also is defective .. water leaks from the side and does not send water to the spray arm..order parts; ordrng 1 w116275532 (tubefeed) and 1 W10518394 (heater) and 2 WPW10082861 (stop)s and 1 WPW10524920 (cap)
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Richmond, VA 23236
Chris B.
Job Details:
11/08/2023
cx comP light will not work and unit latch will only work when pulled on insp unit conf cx comp replaced latch tested unit latch works as desighned ordering led and acu to complete repair; ordrng 1 W11553311 (led) and 1 w10912345 (aCU)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/08/2023
came out and replace pump on unit . unable to fully test unit due to all lines being way to tight when trying to install . VARY HIGH chance of drainline coming unseated from under sink due not enough hose and will drain under cabinets . unable to remove unit to remove drainhose from drain pump . advised cx they will have to gave unit installed once more cx agreed that unit is vary tight .
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Richmond, VA 23225
Chris B.
Job Details:
11/08/2023
"cx comp unit light will not go off insp unit conf cx comp found relay stuck on control replaced control and bulb from vs; ordrng 1 8206232A (lamp 40 watt), used 1 8206232A (bulb) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lewes, DE 19958
Michael E.
Job Details:
11/08/2023
"CX complaint: part of strike stayed in the lock. Tested and verified complaint. F5E4 error code. I found that the strike was defective and the end stayed in lock when door was opened. Replaced strike from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11457841 (strike van stock), used 1 W11457841 (STRIKE van stock) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23237
Chris B.
Job Details:
11/08/2023
cx comp unit will not make ice insp unit conf cx comp found 120v to im and im not moving unit will need im to complete repair collected 140 sc cash cx owes 255.70 im 110 labor 15 ship 15.34 tax cx owes 396.04 im WPW10300024
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/08/2023
"cx complaint loud operation and low ice. checked unit, come to find defective icemaker, icemaker constantly rotating. was able to get icemaker to fill, valve did seem a louder than usual. ordering valve and icemaker to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11548540 (icemaker) and 1 W11548535 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Culpeper, VA 22701
Kyle A.
Job Details:
11/08/2023
Cx complaint of a loud buzz. Did confirm units fan had a bad bearing. Replaced the fan and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Stafford, VA 22554
Tanner B.
Job Details:
11/08/2023
"Concern the unit set off carbon monoxide detectors built into home after using lower oven for 3hrs.. cx states she also has smelt gas when using lower oven only . fire dept came in and didnt red tag it or shut gas off .. per cx, they said it was almost at a level where they wanted to where masks.. cx doesnt recall actual PPM. i did find a very small leak at bake tubing/ gas valve for lower oven.. tightened connection .. contatced saftey and they stated they were going to reach out to cx .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Orange, VA 22960
Kyle A.
Job Details:
11/08/2023
Cx complaint of poor cooling in rc. Found evap frozen over due to failed thermistor. Ordering fan and harness for replacement. Cx to defrost unit before service.; ordrng 1 W11087438 (Fan with thermistor)