We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near La Plata, MD 20646
Robert A.
Job Details: 07/20/2022
"Cx complaint that the unit is leaking water from the front. I inspected the unit to confirm the complaint. I found no water in the area or anything wet outside the unit. I removed the kickplate and dispensed water multiple time to identify a leak coming from the tubing. I checked to see if the filter was inserted correctly or if it was leaking. I asked the cx cubes of ice occasionally get stuck in the chute or if water gather in the dispenser area, she said no. At the moment there is no water leaking. The cx said it only happened once, so it's no likely to be a leak from a damaged part. The unit is working as designed.I came out and serviced this unit within 30days of purchase and ordered a nameplate. They never received it. I'm ordering the nameplate again. It can be shipped to the cx.; ordrng 1 W11223753 (nameplate)"
We serviced a
JENNAIR FREEZER
Model JS48PPDUDE01
Near Dayton, MD 21036
Ricardo S.
Job Details: 07/20/2022
"Cx complains about ice accumulating at bottom of freezer, inspected unti, the drain is clogged so i use the steam gun to defrost the drain, water drains fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23223
Chris B.
Job Details: 07/20/2022
cx complaint unit will clump up ice in fc door ice shoot called tech line spoke with steve sr#7733891610 stated to replace ice bin; ordrng 1 WPW10558423 (ice bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Richmond, VA 23238
Jerod R.
Job Details: 07/20/2022
"cubes out of ice maker are too large causing it to make crushed ice unit would need new ice make, customer is contacting manuf. and was a refusal to pay"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ashburn, VA 20147
Ezra M.
Job Details: 07/20/2022
"installed new drain pump after verifying f9e1 was the only error stored, cleared error, ran test cycle, no leaks, draining normally, no errors"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Lancaster, PA 17603
Justin L.
Job Details: 07/20/2022
Cx complaint they went to get icecream and found it soupy and all food in freezer defrosted. Cx stated as of yesterday tue 7/19/22 the unit started to produce ice again. I was able to access unit and using thermocoupler found 38F in fresh food between food and 4F ambient air as he hasnt put anything back in freezer. Found fans and damper to work and compressor was running at time of visit. As of now unit is operating as designed cx will need to keep an eye on unit and we will need to catch it not working as of now no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 07/20/2022
"CX complaint: dented control panel. Inspected and verified complaint. Documented dent in pics. New home that is not yet occupied. Replaced control panel, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model ETW4100SQ0
Near Lebanon, PA 17042
Fred G.
Job Details: 07/20/2022
i was able to access unit and first replace the door switch and the capacitor. test unit and found unit now works as deisgned. unit checks good.
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS
Near Fenwick Island, DE 19944
Andrew W.
Job Details: 07/20/2022
Cx complaint is frost/snowy build up in freezer. inspected and verified complaint. cx stated they had numerous guests in the house and couldn't verify that the freezer wasn't closed all the way. inspected inside the freezer and found an ice pack under the bottom drawer that was impeding the freezer door from being able to close fully but enough that the door switch was being activated to turn the lights off and the door alarm. frost build up was from door not fully being closed. cleared frost and verified no blockages at evap. also leveled unit. unit is working as designed. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Goldsboro, PA 17319
Bernard M.
Job Details: 07/20/2022
"Cx complaint the upper rack drops forward. Inspected rack and found both left and right side rack adjuster are cracked/broken causing rack to sag forward. Ordering left and right adjusters, once parts are in contact cx to reschedule. Cx paid $171.91 for parts,shipping and taxes.; ordrng 1 WPW10740410 (right adjuster)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clarksville, DE 19970
Andrew W.
Job Details: 07/20/2022
"Cx complaint is unit is leaking. tested and inspected and verified complaint. put unit into diag test cycle and unit began to leak at the back. pulled unit out and continued to test to pinpoint the source of the leak and found the top rear corner on the right hand side dented in and water leaking from the seam there. Ordering tub, cannot reschedule due to OS part and none in stock at UM. informed cx to inspect tub when arrives to check for damage and call office to schedule return visit. applied silicone to crack for a temporary fix until tub is replaced so unit can be operational.; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/20/2022
Cx complaint is that when you open the doors and shut them again the unit is making a wierd noise. Upon arrival the cx was able to duplicate the noise. I found that the noise was the evap fan ramping up speed. I informed the cx that the noise was normal operation. Cx also stated that the unit had some moisture on the door seals and in the RC. I found that the RH door seal was not seated against the cabinet securely. I was able to reshape the gasket and it is now sealing correctly. Job complete.
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120KPS0
Near Ocean View, DE 19967
Andrew W.
Job Details: 07/20/2022
"Cx complaint is when unit has fan and light turned on the display screen does not stay lit indicating they are on. inspected and verified complaint. went through tech sheets and owners manual to see if it was stated for the cx to be aware of and called another tech to confirm. this is normal operation of this unit. when you press the light or fan on the display will read which setting of the light and fan is activated (high, med, low) cx was under the impression the display stayed lit indicating which setting was active during the entire time it was on. confirmed that the display only shows these settings momentarily and then only displays the set time on the clock. Light and fan work as designed. unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Baltimore, MD 21205
Shane M.
Job Details: 07/20/2022
heater element wrong part. tribles doesnt have dhw06 in system only goes to dhw05. i cant locate defrost sensor also. i need MR to please order correct heater element & defrost sensor. bring back harness. MANDATORY!; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW00
Near Laurel, DE 19956
Michael E.
Job Details: 07/20/2022
"CX complaint: IM intermitantly stops cycling. Tested and verified complaint. I found IM stuck in cycle, not resuming when door switch is depressed. Jumped IM and it did resume cycle. Replaced IM, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Easton, MD 21601
Jonathon C.
Job Details: 07/20/2022
"dropped off part. the builder was purchasing this with the intent to install themselves. ceilings are 14ft, i do not have the equipment to install this. office is issueing a refund for labor and builder stated they would install themselves."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Bethesda, MD 20810
Roberto I.
Job Details: 07/20/2022
Third time I'm getting this job on my route. Maintanance tech insists telling me that the washer is IW and wants me to deal Whirlpool and solve the issue. I explained that they have to call and talk to Whirlpool.
We serviced a
WHIRLPOOL RANGE
Model WEG750HOHZO
Near Baltimore, MD 21202
Emmanuel R.
Job Details: 07/20/2022
"Cx the stove top burners emit a small amount of gas when the knobs are in the closed position. found the feed line entering the manifold wasnt secured, leaking gas . I tighten connection and tested again with bubbles. No more leaks. Unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS04
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/20/2022
"Per prior diagnosis, replaced water filter. tested unit and unit is working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21213
Shane M.
Job Details: 07/20/2022
"cx complaint the isnt powering on & isnt cooling. pullled unit out & found 120v wall outlet. 120v to power cord. went to control box & found broken door switch. pulled switch, broken wire to switch & cant be reached. called techline "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/20/2022
"ref# 7734152216cx complains that the unit not cooling again, inspected the unit, the Fc temp 44 degrees, I call the tech line, explain what's wrong with the fridge,he wants me to check the high and low side, send a sealed system tech with gauges and nitrogen to check for leak.. order parts; ordrng 1 w11536253 (evaporator) and 1 WPW10143759 (dryer) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manassas, VA 20110
Robert W.
Job Details: 07/20/2022
CX Complaint is the unit is making noise. Inspected unit and found the felt seperating from drun reseatted felt and tested unit unit is working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Delmar, DE 19940
Frederick R.
Job Details: 07/20/2022
CX complaint is cooktop cracked. Inspected and verifed CX complaint. Unit had a thermal event with the right front element causing to cooktop to crack from the inside rendering the cooktop useless. Ordering new cooktop. 13 in stock at Tribles. Rescheduled CX for tuesday 7/26/22. Verified MS and POP as 7/28/21; ordrng 1 W11175876 (cooktop)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Greenwood, DE 19950
Michael E.
Job Details: 07/20/2022
"Upon arrival i found the high loop had been created. I replaced the drain pump as per previous diagnosis. Tested unit and it is not filling. Valve under sink is open, we do have water pressure at the inlet valve. Ordering inlet valve WPW10327249. Cannot reschedule due to NW part; ordrng 1 WPW10327249 (water intake valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/20/2022
"the client complains that the left refrigerator door not closing properly, so i adjust the mullion heater, now the door closes fine also i tight the door handle because was loose"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Goldsboro, PA 17319
Bernard M.
Job Details: 07/20/2022
Cx has a Kenmore refrigerator in which we don't service. No M/S number inside unit. Moving on
We serviced a
JENN-AIR REFRIGERATOR
Model JUIFX15HX01
Near McLean, VA 22102
Jason A.
Job Details: 07/20/2022
CX omplaint ICEMAKER no ice. Doesnt turn on. Found unit is getting voltage at outlet. Plug at drain pump is loose Secured plug & ran diagnostics. Good fill & good frost pattern & airflow over condenser. Drian tube going into a very narrow PVC elbow on floor & cannot be secured or pushed in far enough not to kink or pull out. Left directions with builder for a plumber to redo the drain opening on the floor. LEft unit turned off > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Solomons, MD 20688
Robert A.
Job Details: 07/20/2022
"Cx complaint that the unit is leaking water from the rear. I inspected the unit and confirmed the complaint. I found the element bushing need to be replaced. I replaced the element and reconnected the water line. I tested the unit and no leaks were found, the unit is working as designed. I called into the office to confirm that no payment needs to be collected since there is a S code for the element replacement."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Washington, NC 27889
Ronnie B.
Job Details: 07/20/2022
cx complaint of unit making a grinding noise. checked unit and no codes stored at this time. Ran test and found gearcase leaking oil and splutch sheared at neck making noise. Removed and replaced splutch so that unit may be used while waiting for gearcase.; ordrng 1 W11449840 (gearcase) and 1 W11239857 (belt)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/20/2022
Per previous diag I was able to access and replace the sump and heating element. I then ran the diag test and found that the unit is functioning as intended without any leaks. Job complete
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Harrington, DE 19952
Frederick R.
Job Details: 07/20/2022
CX rescheduled for tomorrow. Spoke to Keyon. COuldnt diagnose properly but from what I saw the unit needs a control board. RAC needs to install power cord. Spoke to herman the Milford store manager and he is going to do that today. SPoke to haley and ordering control.; ordrng 1 W11536795 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Red Lion, PA 17356
Sal R.
Job Details: 07/20/2022
CX complai t was that the FC door gasket had a warm air leak. I was able to use a heat gun to help relax the gasket and seal the air leak. UNit test good.
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/20/2022
"cx complaint of oven smelling like burning. f1e1.error.f1e1 acu error - as per tech manual states replace both appliance managers. f9e0 product miswire - as per manual check power to unit, power properf6e3lower oven over temp .bake element shorted. please two tech to remove from wall safely. sr7733526680 reported to safety; ordrng 1 W11448962 (copernicus) and 1 WP4449751 (thrmst-fix) and 2 2tech (2 tech)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354EBS3
Near Columbia, PA 17512
Justin L.
Job Details: 07/20/2022
As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed. Collected for labor cx paid in full
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Blades, DE 19973
Michael E.
Job Details: 07/20/2022
"CX complaint: heavy click sound in agitate. Previously replaced control, clutch and slider. The heavy click happens at a specific point in the agitator changing direction. Called WPTL to document SR7734151487.to document. Orderingf rotor W11260238 and stator W11195971 and marking slider for return visit just in case. Scheduled repair for 7/28 any time; ordrng 1 W11260238 (rotor) and 1 W11195971 (stator)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23454
Branden R.
Job Details: 07/20/2022
"cx complaint during service call they noticed it didnt get water and skipped cycles. no physical damage. checked unit unable to test , didnt have proper power for unit and no water hook up . tested all major componets and everything tested good ohm everything out at control to check harness and componet , unable to test UI and control itsself .. ordering new control for repair .; ordrng 1 W11510463 (control)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Rockville, MD 20852
Julian H.
Job Details: 07/20/2022
replaced racks
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near East Berlin, PA 17316
Bernard M.
Job Details: 07/20/2022
"Cx complaint unit doesn't heat and won't stay balanced. Ran unit on normal cycle and unit spun but no heat. Checked and found only 90v at the outlet and instructed cx to have licensed electrician come out repair to have 240v Accessed back of unit and found no continuity at the thermistor. also found the back right leveling leg to be sideways. Removed leg and found threads breaking off and unable to screw back in to level. Ordering thermistor and legs, once parts are in contact cx to reschedule; ordrng 1 W11025920 (leveling legs) and 1 WP8577274 (thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Seaford, DE 19973
Michael E.
Job Details: 07/20/2022
location opens at 10am; saved tckt
We serviced a
AMANA WASHER
Model NED4655EW
Near Virginia Beach, VA 23452
Branden R.
Job Details: 07/20/2022
"cx complaint noisy operation. looks like the drum has dents in it.physical damage exist. checked unit found damaged panels disassembled and found warped blower housing and damaged blower wheel . unable to test operation on unit didnt have hook up for unit , tested all safetys and everything checked good . unit will need major repairs to panel and inside unit . ordering all parts for repair .; ordrng 1 8533643 (cabinet) and 1 W10806345 (front panel) and 1 WP8563663 (top) and 2 3389682 (spacer)s and 1 279827 (motor) and 1 WP694089 (blower) and 1 WP8577230 (blower houseing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Olney, MD 20832
Julian H.
Job Details: 07/20/2022
CX complaint about frost formation and ice on the bottom of FC inspected and found that drain was clogged causing water to build on the bottom of FC cleared drain also found that frost formation is caused by cabinet it was a floor model unit was hit on the bottom causing frame to deformed and causing door issues nothing we can fix made CX awared of door seal need to be pushed in from sides in order to made gasket to seal completely around
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Newport News, VA 23602
Lucas R.
Job Details: 07/20/2022
"cx complaint moisture on ice cavity, checkd unit found moiture on fascia, heater good, cycled icmaker and fill, added washer to level doors, and turned mullion heaters on full time, tested, unit working as designed.; ordrng 1 WP489467 (washer), used 1 WP489467 (washer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 07/20/2022
"the unit not making ice, inspected the unit, the drip pan is crooked, i ran test# 56, error e2 motor lost position, test#36 fan works ok, test# 59 ice motor rotate fine test# 45 and valve working ok. .. air flow from freezer is no good, order parts; ordrng 1 w11457241 (service kit) and 1 W11109595 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Norfolk, VA 23523
Lucas R.
Job Details: 07/20/2022
"replaced comressor and drir, vacuumed and charged, new compressor would not start, verrified 120 vac to start device, replaced start device and cap, compressor still would not cut on reordering compressor, sealed system tech needed for return visit.; ordrng 1 W11370574 (compressor) and 1 w11506635 (coupler) and 1 W11109499 (drier-tube)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/20/2022
"cx complint that unit will now run thgru a cycle and has to manually enter drain and spin. confirmed complaint. unit with very slow colf fill. upon entering final rinse, that is always cold, unit hitting 'long fill' errors and starting over. removed blockage from inlet valve and unit now filling properly."
We serviced a
WHIRLPOOL OVEN
Model RBD245PDS15
Near Potomac, MD 20854
Roberto I.
Job Details: 07/20/2022
"CX complaint upper door came out the hinges.Found door on the floor with both hinges closed. Used channelloch to oped the hinges and swing the locks. Installed and tested door, it worked ok. Collected $120 "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Fairfax, VA 22031
Richard B.
Job Details: 07/20/2022
"CX complant.. Food freezing in fresh food compartment, Inspected unit and found temp set to recomended but freezer vents all blocked with food , Found fridge air gaps all blocked as well, Advised CX to move things from back wall and clear all air passages so air can circulate. Reduced temp by one notch advised CX to call back if dosent improve. RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Columbia, MD 21045
Robert L.
Job Details: 07/20/2022
"installed main contorl, console and door pad, cleaned inside door, cx had run marks from dispenser, but sump seemed strong and both spray arms rotating, tested all ops ok"
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near Reston, VA 20190
Ken M.
Job Details: 07/20/2022
"One filter replaced at customer's request, turned the other 3 over to the customer for future use. Ice maker replaced and tested. Ice maker filled without any help. Old part left with customer. Completion of repair pending replacement LEDs."
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Richmond, VA 23238
Jerod R.
Job Details: 07/20/2022
"unit has bad garcase , washplate is siezed to shaft and will more than likely need to be cut off, motor is over heating causing electric burning smell , shifter is stripped; ordrng 1 W11454372 (gear case) and 1 W10832724 (drive motor) and 1 WPW10006355 (actuator) and 1 W10721967 (drive pulley) and 1 WPW10553968 (washplate) and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4EW02
Near Pikesville, MD 21208
Alexander D.
Job Details: 07/20/2022
"cx complaint unit makes vibration noise once cooling fans turn on. inspected unit and verified complaint. turned cooling fans on and heard the noise. cx said its usually 10x louder. found noise coming from door glass vibrating. no screws loose in door. put some pieces of foam in between front door glass and frame of door. tested, no noise when running fans, only have noise when pushing on door handle. advised cx to monitor and call back if issue persists"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/20/2022
"cx complaint is the unit not making ice. cx said unit was worked on once before. when i arrived cleaning complete light was on and unit was empty. pressed power and unit began filling and circulating water. put unit in diagnostic mode and ran through each step. everything worked, all thermistors pass. called techline and ran through steps again. this time left unit running on step 8. unit developed a good frost pattern but did not blink the light confirming it was at the correct temp. fill level sensor also did not work on the second time though all steps. they advised replacing circ pump and evap thermistor. SR#7734158810. ordering parts schedule when parts are available.; ordrng 1 W11542867 (circ pump) and 1 W11126268 (harns-pump)"
We serviced a
MAYTAG DRYER
Model MED6200KW
Near Lorton, VA 22079
Demonte S.
Job Details: 07/20/2022
Inspected the unit. Found that the cx is saying that the Dryer is making a rattle noise / buzzing noise. I then checked the Motor Section. Tested the unit. Buzzing / Rattle Noise is coming from the Motor. Installed the Motor & Blower Wheel. Tested the unit. No Noise. Unit is working as Designed. ( Cx must fix the crimp vent issue. I think it's make the Motor over heat at time because air can't be removed properly.) (Any questions please check Sd Pictures.)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Great Mills, MD 20634
Robert A.
Job Details: 07/20/2022
"Cx complaint that the unit is constantly beeping. I inspected the unit and confirmed the complaint. I found a f8e4 error code, I cleared the code and checked the float switch. I found water in the float switch tray, I emptied the water and ran a service cycle. I found no obvious leaks or overflowing from the unit. I checked the gasket and it is in good condition. Cx also said there is a residue that builds on the edge of the door. I told the cx to keep an eye on it and call us if it continues. The unit is working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIS18NNZB0
Near Alexandria, VA 22304
Christian C.
Job Details: 07/20/2022
Cx complaint unit is not making ice and would turn off. Inspected unit ran through manual diag. All thermistors tested good. Water resevoir sensor good. Recirculation pump working. Resevoir drain pump not working. Ran compressor for about 10 minutes no frost pattern on evap plate. Compressor would click to try to start up and click off within 5-10 secs. When compressor would click on unit was pulling 20-21 amps. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Glenn Dale, MD 20769
Israel R.
Job Details: 07/20/2022
SR// 7734158303. Customer complaint unit is overfrosting. I tested the unit and found the unit is full of ice. IUS a block of ice. I thawed everything. When i tested the thermistor under ce is reading 22k under ice about 8k. When put back together and tested at the control i get 8.5 after frost has been develpo in the tube. Called techline and they said that the thermistor is out of range that it needs to be exactly 8.7 ohms iunder ice and anything else is bad. Techline adviced to get the thermistor from whirlpool directly. Ordering thermistor.; ordrng 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL STACKABLE
Model WETLV27HW2
Near Arlington, VA 22204
David J.
Job Details: 07/20/2022
Cx complaint unit continues to fill with water. Removed unit from closet with 2nd tech. Inspected unit and found where previous tech found a cut in pressure hose. Removed old harness and replaced unit with new harness. Reinstalled all panels and placed unit back into closet. Connected all lines and ran diagnostic cycle. Checked for error codes and had none. Ran diagnostic cycle and cycle completed and did not keep over filling. Checked for error codes again and had none. Re calibrated unit and now unit is working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near East Berlin, PA 17316
Bernard M.
Job Details: 07/20/2022
"Cx complaint the lights are out in RC. Inspected unit and found the FC light to be flickering and all tops lights out. Replaced back light on the icemaker assembly using vanstock W10695459, and all lights in RC and FC now illuminate. Unit checks good.; used 1 W10695459 (LED) from stock"
We serviced a
KITCHENAID HOOD
Model KVWB600DSS3
Near Reston, VA 20191
Ken M.
Job Details: 07/20/2022
Found the unit with the UI unresponsive. UI removed and found the mounting plate upside down and reversed. Mounting plate reattached to the UI and UI remounted. Unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/20/2022
"recovered remaining refrigerant, removed and replaced compressor and filter/dryer, installed coupler. Pulled 28 hg of vac, no leaks found during leak down test. Charged with 68 grams of r600a, low side at -1 hg and amp draw is 1.05. Unit is working as designed. Advised cx to give 24 hours before loading with food and if need be call us back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Alexandria, VA 22304
Christian C.
Job Details: 07/20/2022
Installed thermistor. Adjusted control to recommended settings.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near California, MD 20619
Robert A.
Job Details: 07/20/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Alexandria, VA 22304
Christian C.
Job Details: 07/20/2022
Cx complaint of condensation in FC section. Whenever they close the RC door the FC opens and doesnt close. Adjusted front feet and now both doors close even when not being held.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Portsmouth, VA 23703
Carl A.
Job Details: 07/20/2022
"cx complaint of unit making noise,checkedu nit to find the following error codes F8E3,F03,examined unit to find unit leaking oil all over the lower componets ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10902814 (Washplate) and 1 W10915700 (Motor Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Motor Rotor) and 1 W11400681 (Control Panel) and 2 labors"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Virginia Beach, VA 23452
Branden R.
Job Details: 07/20/2022
"cx complaint heating problem. no physical damage. checked unit , all safetys checked good , highside also checked good , tested unit and unit is heating and running as designed tested on a wet rag and unit is heating up and running like should ."
We serviced a
ROPER DRYER
Model RED4640YQ1
Near Bowie, MD 20721
Israel R.
Job Details: 07/20/2022
Customer complaint unit is not starting. I tested the unit and found the thermal fuse is OL. I replaced it and now the unit is back to normal operations. Adviced the customer to not overload the unit and to clean the vent goinf out if it has not been done in a while. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/20/2022
Cx complaint unit is not working properly inspected unit found no errors listed ran diagnostics no errors or odd noises showed cx in manual mode everything responding normally educated cx on proper loading tips however unit is now functioning normally
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US6DB00
Near Monrovia, MD 21770
Ricky E.
Job Details: 07/20/2022
customer stated that the units lr burner and center burner will not light.. verified issue and fnd units spark module not fully outputting on those burners.. need part...; ordrng 1 WPW10475149 (module-spk)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near McLean, VA 22102
Jason A.
Job Details: 07/20/2022
CX complaint DRYER stops running before load is dry. Has been using timed dry. Checked no error codes. Ra normal cycle & monitored time value display. 59 minutes. Used a wet towel across sensor strips > JJ; ordrng 1 WPW10298258 (harns-mositure sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Red Lion, PA 17356
Sal R.
Job Details: 07/20/2022
"CX complain t is that the utni is not making ice. I found that the IM has a E5 erroro code. I took FC temps (set @ 0) i found a reading of 2 degrees F. I ran test 57 and found a 01 at the end (3 test 57 run). I ran test 45 and found no water to the icemaker . I removed the IM water tube from the valve and found mist to come through , no water. I called WP TL and explained my findings. Please see SR # 7734153103. I am orderign 1 dual valve (W11482383), and 1 icemaker (W11579560). I have set a return date for 7/25; ordrng 1 W11482383 (Dual valve 13 @ tribs) and 1 W11579560 (icemaker 4 @ Tribs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Fairfax, VA 22031
Richard B.
Job Details: 07/20/2022
No model number or serial number on machine. CX will contact builder to find out model and serial number of machine. RB; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Hyattsville, MD 20781
Samuel R.
Job Details: 07/20/2022
"cx complaijt unit ids not cooling.inspected unit and found unit to be very warm.found condensor fan, evap fan and starter working.control is working properly.tried restting unit and seeing if unit would work.compressor would not start.unit will need a new compressor and evap W10836706 22 tribles W11092625 special order; ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Vienna, VA 22182
Ken M.
Job Details: 07/20/2022
"Customer complaint is that the top LEDs and freezer LED are all out. Freezer LED bypassed and the other LEDs turned on. Per service pointer W11460554G, freezer LED needs to be replaced. Bill parts and labor to S191AQ.; ordrng 1 W11601310 (led - fc)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569YEM
Near Falls Church, VA 22046
Jason A.
Job Details: 07/20/2022
CX complaint FRIGE locks up & display scrambled. Unit stops cooling. Replaced control & prg code : 2020. Test compressor & fans run. CX having kitchen reno & will use unit as backup. Did not replace filter housing. unit was in middle of unfinished floor > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Dunn Loring, VA 22027
Ken M.
Job Details: 07/20/2022
Customer complaint is that the unit intermittantly stops mid cycle. Checked for stored error codes and found F8E1 and F0E3. Ran test cycle and found that the unit is grinding in spin. Inspection of the drive system found the gearcase is leaking oil. Unit needs a new gearcase. Water is slow entering the unit. Recommend replacement of the inlet valve as well.; ordrng 1 W11393685 (gearcase) and 1 W11165546 (valve)
We serviced a
WHIRLPOOL OVEN
Model KDRS467VSS04
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/20/2022
"Cx compalint is unit intermittenly not heating. Tested inspected and verified complaint. Found that if the door is lightly closed, the light stays on and unit will not heat. Unit falls under SP W10780875D. If door is closed normally unit works as designed. Informed cx of issue and refunded the cx for the part and labor. Job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Springfield, VA 22150
Christian C.
Job Details: 07/20/2022
Installed thermal fuse. Tested unit. Unit is heating.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Bethesda, MD 20817
Andrew H.
Job Details: 07/20/2022
Customer complaint is the unit is not cooling. Expected unit found element resting on bottom right corner of evaporator and element has worn a hole through the evaporator. I found compressor and working condition. Did not need to be replaced. I replace the dryer coupler and evaporator I pulled unit into a 30-in vac. And filled unit to 5.00 Oz. Units now working properly. Customer paid for service call and labor total came to $470.00. customer paid with credit card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Great Falls, VA 22066
Jason A.
Job Details: 07/20/2022
CX complaint FRIGE no ice. Found E2 error test 56. Reset breaker to clear error. Test 57 = 02 & no harvest. 59 same. 45 & 46 water fills icemaker & dispense. Icebox fan 36 runs. CX has ice tray in freezer & temps are good. Costco 2yrs > JJ; ordrng 1 W11579560 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/20/2022
upon arrival checked parts and auger is inside mounting plate box. correct part number wrong part. PW please open box to verify correct part in box please. called office to advise.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Leesburg, VA 20175
Ezra M.
Job Details: 07/20/2022
"installed condenser fan motor, fan and bracket. fan working properly, sounds normal."
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Falls Church, VA 22046
Demonte S.
Job Details: 07/20/2022
Inspected the unit. Found that the cx is saying that the Dryer isn't Heating / shutting Off after running the Dryer for 15 Mins. Checked the power to the unit. I'm getting 120.6 Volts. I then disconnected the vent to the unit. Ran times dry cycle and checked the Temperature on the unit. High Temperatures are 173.8 degrees . Low Temperatures are 114.2 degrees. Dryer is cycling. Connected the vent on the unit. Tested the ventilation with Meter. Poor Drying. Advised that the cx had the vents cleaned. Cx paid by Card. Cx paid for Service call only If the cx calls back order the Motor = 279827 & Timer = WPW10185981. Don't go without parts.( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSSA
Near Springfield, VA 22150
Christian C.
Job Details: 07/20/2022
Cx complaint unit had a burning smell and control burned up. Cx had cut harness to control to remove control. Thermal event at P4 connector to control. Called safety.. Advised to have cx call them for next steps .
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20002
Shawn D.
Job Details: 07/20/2022
cx complaint unit is not draining. inspected unit has water inside then checked for errors and had f0e2 f8e1. cleared all water ran unit and pump does run but does not pump anything. removed drain pump nothing blocking it. reinstalled pump and tried again and still not pumping. ordering drain pump and drain lines for return all parts instock for 7/27/22 but cx would like to be added to cancelation list if we have a earlier day we can come.; ordrng 1 W10919003 (drainpump) and 1 W10899966 (hose) and 1 W11244231 (drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF19XXYK01
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/20/2022
"Cx complaint, frost in the freezer, found air gap in the freezer door casing, unit needs washers to shim align the doors. Repair estimate total : $269.00 (paid in full credit card Ref # 4484321315) verified proper door seal, working as designed.; ordrng 2 WP487576 (Washer)s and 2 WP487802 (Washer)s, used 2 WP487576 (Washer), and 2 WP487802 (Washer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details: 07/20/2022
unti had damage on both doord the bottom of one door was creesed and plastic was folded and cracked . the freezer door has dent and icemaker area has damage ordering bith doors boxes had damahe as well . reprdering door; ordrng 1 w11566705 (door) and 1 LW11037738 (dor-fip)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Great Falls, VA 22066
Jason A.
Job Details: 07/20/2022
CX complaint FRIGE RC temps warm + condensation on top evap cover. Found RC evap completely iced up. FC LEDs are not working. Cleared all ice. NO UV DYE. Test RC evap & RC cavity thermistors in ice water. 7.3K 7.6K OHMs. Ran test 10 During step 5 frost still continues to build on RC evap. Used hairdryer to clear but it still builds. Called techline SR 7734152106. 2COUNT2Tech. Unit has to be pulled out. Returning tech must run test 10 & watch step 4 & 5. NO FROST pattern on step 5 > JJ; ordrng 2 W11484836 (LED 2FC)s and 1 W11575001 (3way valve) and 1 W11368839 (LED pwr supply driver) and 1 W10143759 (UV drier) and 2 W10913906 (coupler)s
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Urbana, MD 21704
Ricky E.
Job Details: 07/20/2022
"customer stated that the units cooktop wasnt working... verified issue and fnd the control was locked out. maybe after a power outage.. reset power and reprogramed the unit, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/20/2022
"Cx complaint, will not spin the clothes at the end of the cycle, error code F7-E5 F7-E7 shifter-motor failure. Verified during manual agitation test, installed parts from truck stock to complete the repair, ran factory diagnostic test to calibrate and verify unit operation... working as designed.; ordrng 1 W10721967 (Cam kit) and 1 W11481722 (Actuator), used 1 W10721967 (Cam kit), and 1 W11481722 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elkridge, MD 21075
Eric W.
Job Details: 07/20/2022
installed new shaft clip and tested door unit now working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Richard B.
Job Details: 07/20/2022
"CX complant. Fridge leaked water , Inspected unit and found unplugged with doors open, Cycled power to unit and when compressor came on the motor was making a strange humming sound almost ear piercing Compressor is humming but unit is not blowing cold air.not in stock , further work needed. RB; ordrng 1 W11592010 (compressor) and 1 w10913906 (stub) and 1 wpw10143759 (dryer) and 1 W11533213 (control)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS0
Near Brambleton, VA 20148
Ezra M.
Job Details: 07/20/2022
"no ice production. customer had just finished running second cleaning cycle when I arrived. turned ice maker on, ice maker did initial test cycle normally, filled, pumped water and drained. normal cycle also proceeded normally, filled, made ice, ice slid to cutting grid, cutting grid activated and dropped ice, new ice forming. no problem found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Arlington, VA 22204
David J.
Job Details: 07/20/2022
Cx complaint unit not heating. Inspected unit and found that the filter was very dirty as well as spray arm. Cleaned parts and sat aside. Pulled unit out and removed heating element. Tested element for continuity and had an OL. Replaced heating element. Reinstalled all parts and reinstalled unit under counter. Tested unit and let run for 15 minutes. Found no leaks and heater still not working. Re checked for error codes and have a F7E1 no heat. Erased error code and tested again. Unit is still not heating. Checked error code and now there is none. Ordering a control board for return visit. ; ordrng 1 W11305308 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Waldorf, MD 20603
Shane B.
Job Details: 07/20/2022
"cx complaint is the lights in the unit being out again and the unit not making ice. cx said it made a couple batches after last repair but not as quickly as it used to. only 1 batch a day. all lights in unit are out. unit is set to 37/-5. prob shows 42/5. entered diagnostics and found i can not get any fans to run, thermistors just show a blank screen, no 01, 02, or 03. pantry UI is dead as well. compressor is not running. cycled power and lights now work, fans started running, pantry UI works. i called techline, they said the pantry UI would cause all those issues. advised replacing it. SR#7734156439. techline said to leave UI unplugged so everything else will run. quoted cx for repair. they said they are going to monitor the unit and see if everything works with the pantry UI unplugged.; ordrng 1 W10807389 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Alexandria, VA 22309
Christian C.
Job Details: 07/20/2022
Installed heater. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Fairfax, VA 22033
Carl R.
Job Details: 07/20/2022
Food Freezing in Refrigeration Section - Top Freezer Refrigerator. Ice cream is getting soft. And food in refrigerator is good bad. Freezer temp is 10 degrees and frige is 42 degrees. Needs sealed system. R 600A. SR#7734159978. Compressor is very hot to touch. No frost Patern. See pics; ordrng 1 W11109499 (Filter) and 1 W11506635 (Coupler) and 2 W11504445 (High side to compressor)s and 2 W11504447 (Cuppler)s and 1 W11580057 (Compressor) and 2 W11506619 (Lock ring)s and 2 W11578570 (Condenser)s and 2 W11506619 (Coupler)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 07/20/2022
"Cx complaint, will not finish a wash cycle, error code F8-E4 float switch, verified during factory diagnostic test. Installed float switch from truck stock, ran factory diagnostic test to calibrate and verify unit operation... working as designed.; ordrng 1 W11545764 (Float Switch), used 1 W11545764 (Float Switch) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Frederick, MD 21704
Ricky E.
Job Details: 07/20/2022
"customer stated that the ui was out.. verified issue and fnd power to the ui, the ui was backlit. the unit will need the ui, and will have the other controls jic; ordrng 1 w11616680 (ui assy) and 1 W11261165 (cntrl-elec) and 1 W11261164 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/20/2022
"Cx complaint, not cooling-freezing properly, found control not cycling defrost properly, also intermittent connection at the thermistor. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11566851 (Control) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDM01
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 07/20/2022
"Cc the unit not making ivce after power outage.. at first the im wasnt getting power to it. checked ice bin sensor, door switch and thermal fuse on IM. cycled power and jumped IM. unit cycled and filled. job complete"