Service History 329 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Potomac, Maryland 20854

Julian H.

Job Details: 08/04/2023

CX complaint about unit not cooling well all found temps RC 42* FC30* checked evap frost pattern only thick frost formation on top nothing on bottom coils compressor on all the time no signs of dye anywhere went to the back checked pressures low side between -2 & -14 unit has a restriction on sealed system P&L covered per entitlement for 5 &10 yrs 3 COUNTS SEALED SYSTEM TECH ONLY; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11256565 (evaporator) and 1 W11506635 (process stub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Moyock, North Carolina 27958

Austin D.

Job Details: 08/04/2023

came out to resolve the issue. disassemlbed as needed. repalced all parts and tested operation. unit held pressure at 100 psi. held vac as well. unit is good to go. advised cx it will be 24 hours for ice prodcution. cx agreed. advised the cx unit is covered for 30 days and if any issues persists to call the office.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 08/04/2023

"cx complaint of grill element hanging in the microwave,checked unit to find the support clip had cracked and fell out and is unable to put it back in ordering parts needed for repairs; ordrng 2 W10909479 (support)s"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Knotts Island, North Carolina 27950

Branden R.

Job Details: 08/04/2023

"cx complaint unit not spinning clothes out , checked unit and found locked rotor code , checked and found slider seperating from metal ring , replaced and tested found no oil but bearing in gearcase sounds bad when agitating and spinning , ordering full gearcase for repair, also ordering another slider sense cx stated they will une it while waiting just will do smaller loads . ordering all parts for repair .; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Emmitsburg, Maryland 21727

Justin S.

Job Details: 08/04/2023

"unit was off when we arrived. When pierced unit had positive pressure. replaced compressor and vacuumed out unit. Filled to weight and checked for leaks. Unit nis now cooling good; ordrng 1 W10143759 (drier (service)(js vs)) and 1 W11506635 (coupler(js vs)), used 1 WPW10143759 (DRIER(js vs)), and 1 W11506635 (COUPLER(js vs)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Westminster, Maryland 21158

Justin S.

Job Details: 08/04/2023

cx says the unit wont advance past sensing. found a f7e9(rotor) f6e3(communication) in memory. the basket speens freely by hand. ran the diagnostic and the unit is filling draining but not agitating or spinning. spun the rotor by hand and heard noise found drain pump bolt in stator. Removed bolt ran dianose/calibate cycles and cleared fault codes. Machine working good now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newport News, Virginia 23608

Lucas R.

Job Details: 08/04/2023

"cx complaint unit not cooling, checked unit found evap clogged with ice, heater failed in diag. found br wire unseated from heater, reseated wire, heater pulls .9 amps, ordering heater with harness due to arc marks on harness, expart.; ordrng 1 W11650660 (heater)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Rockville, Maryland 20852

Roberto I.

Job Details: 08/04/2023

"Cx complaint cycle not starting.Ra diag, found F7E2 error. Ran test cycle, the wash motor made a hummimg noise and didn't run. Replaced sump/motor assy using pre id part. Clered error and ran a test cycle. The unit worked as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 08/04/2023

Cx complaint unit is not working properly inspected unit found low charge added more refrigerant tested for proper use unit now functions Normally. Allow 24 hrs to reach optimal temperature

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Montclair, Virginia 22025

Tanner B.

Job Details: 08/04/2023

"replaced fc led; ordrng 1 W11601311 (led), used 1 W11601311 (LED) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 08/04/2023

per notes installed icemaker and fill tube heater test 57 passed test 45 added water to mold reset power

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Rockville, Maryland 20850

Marc M.

Job Details: 08/04/2023

"cx complaint unit not producing ice. inspected unit, removed door, and accessed T-H jump at icemaker. icemaker did not advance cycle. pulled shelevs out and tested for voltage to icemaker head. found 124vac on both sides of the icemaker thermal fuse indicating good harness and failed icemaker. quoted cx for repair. cx PIF; ordrng 1 W10884390 (icemaker)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 08/04/2023

"cx complaint of unit tub not turning ,checked unit to find that belt slipped off of ilder pulley and motor reseated belt on pulles tested unit works as designed"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 08/04/2023

"Per previous diag I was able to access and replace the burner head. I then tested the unit,. I found that the unit is still intermittently having the same issue. It will not ignite on the first attmept. I tried several times and it is not always igniting but the igniter is sparking properly. the valve is not turning on at the same volume every time. I quoted the cx for the cost of the valve manifold. Cx is going to contact WP CC and try to get the P&L extended.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/04/2023

"cx complaint of unit not cooling,took temp reading in rc at 36,temp in fc at 8 degrees, checked evaps all had good frost patterns at this time ,could not re duplicated problem at this time told cxif it happeans again to give us a call back cx owes for service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 08/04/2023

Cx complained the unit did not cool. The unit was working as designed upon arrival. Installed new control and harness and set unit to factory settings. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 08/04/2023

"CX complaint cycle not starting, unit beeping and showing F8E4. Ran diag, confirmed F8E4. Found water in the drip pan. Removed water, cleared error and started a cycle. Fill and drain ok, but noticed of noisy wash motor. Ordering sump/motor assy W11416362; ordrng 1 W11416362 (sump/motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 08/04/2023

"CX complains unit right front roller has failed. CX is within manufacture warranty. Found unit roller axle was not with unit. Unit will need new roller axle to repair unit roller. Unit RC door is being pulled due to the angle of the unit causing moisture buildup on gasket. Ordering roller axle for repair, office to reach out to cx when part arrives. CX EMAIL CONFIRMED.; ordrng 1 W11594405 (roller axle)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Charlottesville, Virginia 22903

Danny R.

Job Details: 08/04/2023

"unit has several issues the mulion is broken , bad gasket , hindge sping set and 4 led lights are out do to mostiore leak from doors the lf foor will need to be ordered gaskets are bad and no longer made and door cames they are popping and not holding other door will need 2 men to change door and hindges; ordrng 1 W10732110 (mulion) and 1 W11673500 (top hindge) and 1 W10782316 (lf side door) and 1 WPW10121046 (door cam) and 1 WP2307857 (door cam) and 4 W11462342 (led light)s"

We serviced a

WHIRLPOOL MICROWAVE

Model KMLS311HSS09

Near Fredericksburg, Virginia 22401

Robert W.

Job Details: 08/04/2023

Replaced fan and tested unit is now working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near York, Pennsylvania 17403

Justin L.

Job Details: 08/04/2023

CX complaint of F1E1 error. Was able to access unit and verify concern. Checked polarity at the outlet and incoming voltage checked good. Disconnected control and reconnected and tested. Error went away. Preheated and unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near York, Pennsylvania 17404

Justin L.

Job Details: 08/04/2023

Cx complaint unit no cool and another company came out and diagnosed sealed system. Was able to access unit and verify concern. Found previous company left cooling off. Turned on and ran test 4 and 5 and unit never built frost pattern. Ordering 3 call count sealed system and spoke to VL and set return for Thur 8/10/23; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11492867 (evaporator) and 3 w11506635 (process stub)s

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Alexandria, Virginia 22302

Davonte

Job Details: 08/04/2023

"cx complained the rc doors werent staying shut, after inspecting unit i confirmed cx complaint. the assembly mullionwould stay flushed so door couldnt close all the way. unit will need need assembly mullion. cx paid in full; ordrng 1 W10732105 (assembly mullion)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Alexandria, Virginia

Simon

Job Details: 08/04/2023

CX complaints refrigrator not cooling .inspected unit icebuilt up in refrigrator evap .steamed evaporator ice and replace evaporator fan and cover thermistor.Tested unit .unit works as designed .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Westminster, Maryland 21157

Justin S.

Job Details: 08/04/2023

upon arrivel receieved the new ice maker from customer. removed old ice maker. installed new ice maker from customer. cycled threw both harvest and fill cycles.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Westminster, Maryland 21157

Justin S.

Job Details: 08/04/2023

"replaced washer agitator, Washplate screw, Hub, gearcase, splutch, and actuator. Calibrated unit, componet is filling, draining, and spinning agitating good"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204EBL1

Near Leesburg, Virginia 20176

Ezra M.

Job Details: 08/04/2023

"installed new heater, ran diag cycle. fills and starts washing, then diverter runs and clicks, never sprays again, finished cycle, heater working, but unit needs diverter and wash motor. ordering pump&motor assy.; ordrng 1 WPW10605058 (pump&motor)"

We serviced a

KITCHENAID RANGE

Model Kxw9748yss0

Near Alexandria, Virginia 22301

Davonte

Job Details: 08/04/2023

"cx complained unit was making loud clicking noises, after inspecting unit i confirmed cx complaint. unit was making loud screeching and rattling noise when unit was turned. noise was coming from blower motor. unit will need new blower assembly; ordrng 1 WPW10294026 (hood blower assembly.)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS3

Near Hummelstown, Pennsylvania 17036

Cody H.

Job Details: 08/04/2023

CX complains unit is not heating. CX has extended warranty got warranty dispatched to office. Unit will need 2nd technician to remove microwave for repair. Ordering high side parts for repair as well as 2nd tech. Office to reach out to cx when all parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 W11661583 (thermostat) and 1 W10772112 (transformer) and 1 W11256462 (diode) and 1 W10561770 (capacitor)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Aldie, Virginia 20105

Demonte S.

Job Details: 08/04/2023

Installed Door Gasket. Heated Door Gasket with Heat Gun. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodbridge, Virginia 22193

Tanner B.

Job Details: 08/04/2023

"CX Concern the unit clogging with ice in ice chute , adjusted ice chute and tested unit .. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 08/04/2023

"cx complaint is unit washes and runs great it seems when it goes to drain and spin tested and checked unit and went over unit with her as well. no codes in unit, unit ran through tests and drum has a slight rock and bounce when spinning. cx rescheduled for 8/14 for a afternoon per her request if we can.; ordrng 1 W11396716 (Suspension Rod Kit)"

We serviced a

MAYTAG DRYER

Model MED8200FC1

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the unit not getting 240VAC. L1 had 120VAC to ground and neutral but L2 only had 18VAC. Cx needs to contact an electrician to correct voltage issue.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near North Potomac, Maryland 20878

Julian H.

Job Details: 08/04/2023

5 YR WARRANTYCX complaint about washer not giving correct temp no errors confirmed water hooked correctly issue with sensor & control this last one to target ripped on clothes as well; ordrng 1 W11205048 (valve) and 1 W11502823 (ctrl elec)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, Pennsylvania 17403

Justin L.

Job Details: 08/04/2023

"Cx complaint unit not cleaning clothes. Was able to access unit and found F7E4 basket reengagement failure F1E2 motor over voltage F6E3 communication error. Tested and found multiple issue including shorted wire in lower harness, control failure and ui failure. Ordering parts needed for repair and once approved and in office will need to set return; ordrng 1 W11568984 (lower harness) and 1 W10734521 (slider) and 1 W11478526 (ui) and 1 W11419171 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newark, Delaware 19713

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not cooling properly. Tested inspected and verified complaint. Found the evap frozenn over. Defrost heater reading OL. Replaced heater and thermistor and thawed evap. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR206EPA01

Near Moyock, North Carolina 27958

Branden R.

Job Details: 08/04/2023

"came out to replace parts on unit , replace all parts and tested unit is still not lighting up , was advised unit has s code and found unit will need 4 sets of 3 for unit , covered by scode , cx just outside of date for s code called trade care and got a p&L for cx to cover parts and labor for repair . ordering 4 sets of 3 LED lights . cx will need to be refunded for parts and labor . uninstalled new lights and will be sending them back to PWH . advised cx office will be reaching out to set up time frame for new apt. cx will need to be refunded $254.12; ordrng 4 W11632139 (LED 3 pack)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Mff2258fez07

Near Reston, Virginia 20191

Christian C.

Job Details: 08/04/2023

Installed thermistor. Set temps to recommended. Cx paid for labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Virginia Beach, Virginia 23464

Carl A.

Job Details: 08/04/2023

"cx complaint of unit not cooling in both compartments ,checked unit to find a clicking noise replaced start device tested unit waited 10 mins for cool down works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Vienna, Virginia 22180

Christian C.

Job Details: 08/04/2023

Called techline. Advised to install console again. Installed console. Tested unit no issues.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Newport News, Virginia 23606

Lucas R.

Job Details: 08/04/2023

"cx complaint moisture in unit, checked unit found no error codes, all loads passed, found blower clogged with lint, removed lint, shortened duct, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, Pennsylvania 17057

Cody H.

Job Details: 08/04/2023

"CX complains unit is making loud noise during cycle. CX is withinmanufacture warranty per POP. Unit shows f7e1-tachometer missing error. Ran unit through diagnostic test, unit went through diag test with no issues. CX showed technician a video of unit making noise as well as flashing f7e1 error while it was running. Due to saved error code as well as video ordering actuator for return visit. Will also return with pre i.ds in case they suffered premature wear while waiting for return. CX scheduled by technician, cx requests latest appointment as well as same technician to return. CX EMAIL CONFIRMED.; ordrng 1 W11481722 (actuator) and 1 W11395618 (capacitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 08/04/2023

Cx complained of no lights. Inspected the unit and found some lights were out and some dim. Unit needed updated led's. Installed new led's and there are now all working brighter lights. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Woodbridge, Virginia 22193

Tanner B.

Job Details: 08/04/2023

Replaced rollers and idler .. Tested unit. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE104EWH1

Near Garrett Park, Maryland 20896

Roberto I.

Job Details: 08/04/2023

"Replaced parts, but the door didn't close and popped open. Gasket properly installed and all pushed in. Used hoat to soften it, but didn't work. Reinstalled old one. Ran a test cycle with the clear door, found middle spray arm not spinnig (poor pressure). Inspected spray and removed few cloggs from inside but didn;t work anyway. Reoedering tub gasket W11177741. Unit needs also sump/motor assy WPW10605057, middle spray arm WPW10448645 and door latch WPW10653840; ordrng 1 WPW10605057 (sump/motor assy) and 1 WPW10448645 (middle spray arm) and 1 WPW10653840 (door latch) and 1 W11177741 (tub gasket (re-order))"

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Hampton, Virginia 23669

Lucas R.

Job Details: 08/04/2023

"cx complaint RR burner not working, checked unit found open element, verrified 240 vac to element, element CBE, cx owes $110.00 labor on return visit,; ordrng 1 W11171119 (elmnt-surf)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS0

Near Williamsburg, Virginia 23185

Orbie

Job Details: 08/04/2023

"cx complaint unit not heating. checked unit found seperated bake element, also found crack at bottom pan. called techline to document. spoke with Ed. was advised to replace element and crack not determental to unit. quoted cx for repair. cx agreed. replaced bake element. tested unit to 350*F. unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Reston, Virginia 20190

Richard B.

Job Details: 08/04/2023

"CX complant. Lid broken. Prior diagnosis found unit needs a lid assenmbly due to stress cracks. Installed lid assembly and tested unit for function. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY5

Near Williamsburg, Virginia 23185

Orbie

Job Details: 08/04/2023

"cx complaint icmaker not functioning. pulled icemaker to find ice built up in chute from previous issue cx fixed. unblocked ice chute, tested icemaker. icemaker filled w/ water. advised cx to monitor unit for proper function."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Hyattsville, Maryland 20782

Israel R.

Job Details: 08/04/2023

F6E1 UI Cannot hear ACU. F3E3 Inlet water temp fault. Customer complaint unit is not starting and all light in the UI are lit up. I tested power and the control and UI. Control is getting 120 and is sending 12.6 DC to the UI after reseating the UI the unit did is not lighting up and it was accepting comands. I was able to run the test and found error codes. I quoted for UI but the cx stated they will give it a chance and will call if they need repairs. Collected 120. owes 174.54.; ordrng 1 W11481116 (Control UI 45.79)

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0LZ2

Near Mount Airy, Maryland 21771

Ricky E.

Job Details: 08/04/2023

customer stated that after first use the cooktop had spots on it. verified issue and replaced the cooktop and instructed on proper care...

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 08/04/2023

Cx complaint door not staying closed. Was able to access unit and found hinges seizing causing recievers to fail. Ordering hinges and will use recievers on return. Setting return for Thurs 8/10/23; ordrng 2 W11551301 (hinges)s

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Herndon, Virginia 20171

Richard B.

Job Details: 08/04/2023

"CX complant. Dishes dont get clean. Inspected unit and found no error codes. Found sumpm has no spray pressure. At all. Fills with water , heats and finishes. but dosent wash. Installed new sump assembly and tested unit Working as designed. Advised CX to rinse better , Get water hot at tap before washing and to use a recomended detergent. RB"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 08/04/2023

"Cx complaint unit is not working properly inspected unit found the control cancel button is not responding ordering the control assy called Safety, who states they will cover complete repair ordering control; ordrng 1 W11567368 (Control)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF535SMBM00

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 08/04/2023

"Installed icemaker, jumped T&H, and it harvested and filled with water. Icemaker checks good. Cx paid $120 labor."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Hyattsville, Maryland 20781

Israel R.

Job Details: 08/04/2023

"Customer complaint unit is not sealing. I tested the unit and found the unit is not sealing. The gasket is not catching in the door. I adjusted the gasket and applied silicone and now the unit is staying in place. Adjusted the gasket to make sure is sealing. Unit is back to normal operations.; ordrng 1 482338 (adhesive), used 1 482338 (Silicone) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, Maryland 21218

Shane M.

Job Details: 08/04/2023

installed part. uunit working properly.

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEW5

Near Annandale, Virginia 22003

Christian C.

Job Details: 08/04/2023

Cx complaint of leaking at front of unit. Inspected unit no ice at bottom of FC section. Tried to cycle IM but did not work. After pressing door switch a few times light came on and IM cycled. Ordering IM and door switch.; ordrng 1 W10884390 (ice maker) and 1 W11396033 (FC door switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 08/04/2023

cx complaint unit is freezeing in freezer.inspected uniut and found freezer to hve a sheet of ice.found unit drainhole to be clogged.cleared drain hole and unit is now draining.unit is now good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Washington, District of Columbia 20018

Samuel R.

Job Details: 08/04/2023

cx comolaint ice maker keeps melting ice.follwed steps on trouble shot guide and did checks per techlien and per techline advised to replace ice maker chute plate.cx will call kitchen aid about repair

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Upper Marlboro, Maryland 20772

Sherwood

Job Details: 08/04/2023

cx need bezel after recent replacement of glass cooktop. installed new bezel knob. rerpair complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Greenbelt, Maryland 20770

Sherwood

Job Details: 08/04/2023

"cx complaint broken agitator. arrive and confirmed, installed both parts. tested after unit is now working coirrectly. repair complete."

We serviced a

JENN-AIR ICE MAKER

Model JCD2295KES

Near McLean, Virginia 22101

Jason A.

Job Details: 08/04/2023

CX complaint FRIDGE not making ice. Swapped compents to new icemaker & installed. Jumper T & H to start harvest. Good fill. Advised CX wait overnight for ice to produce & throw out 1st few batches. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Bon Air, Virginia 23235

Joseph D.

Job Details: 08/04/2023

replaced filterhead and valve icemaker filling properly. Working properly. No damage noted. Unit not leaking on floor

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hampton, Virginia 23669

Lucas R.

Job Details: 08/04/2023

"cx complaint excessive vibration, checked unit found no error codes, leveled unit, found suspension bushing offset from cabinet, adjusted, ran drain and spin with wet load, advised cx on cycle usage, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Annapolis, Maryland 21409

Shawn D.

Job Details: 08/04/2023

"opened system and was full of r600. replaced the compressor drier coupler then vacumed unit down and filled to recomended and started cooling. down. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier) and 1 w11504434 (coupelr SD V/S), used 1 w10913906 (coupler SD V/S), 1 w10143759 (uv drier SD V/S), and 1 w11504434 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Louisa, Virginia 23093

Eric F.

Job Details: 08/04/2023

"Confirmed cx complaint unit not cooling properly. Found unit not going into defrost mode, evap frozen over. Ordering defrost components, when rescheduling please remind cx that unit must be thawed for us to do work. Unit will have to be turned off with doors open 24 hours before our return to melt ice.; ordrng 1 W11650661 (evap harness and thermal fuse) and 1 W11546690 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Palmyra, Virginia 22963

Eric F.

Job Details: 08/04/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Inwood, West Virginia 25428

Ken M.

Job Details: 08/04/2023

"Customer complaint is that the console melted while using the oven. Visual inspection confirmed the issue. Vent is ran properly, not vented into the console, but the console on this unit does sit forward of the vent and the vent is not far enough forward to prevent heat build up. Unit will need a new switch membrane and upper vent. Recommend replacing the control as well as it was also exposed to the same heat. Contacted Whirlpool Safety with findings.; ordrng 1 W10879587 (swtch-memb) and 1 W10878844 (cntrl-elec) and 1 W10321445 (flue-oven)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 08/04/2023

"Customer complaint is that steam is getting into the console, causing the unit to shut down, throw error codes. Checked for stored error codes and found F9E0. There are some compressed areas on the upper oven door gasket. Vent is running past the console, so steam should not be getting into the console. Ordering console and gasket. Also ordering control to address the error code.; ordrng 1 W11598254 (control) and 1 W11616687 (console) and 1 W11676903 (gasket)"

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ5

Near Woodbridge, Virginia 22191

Tanner B.

Job Details: 08/04/2023

"Units center burner not igniting fast enough , unit needs burner and cap .. ignitor on standby; ordrng 1 W11662402 (burner kit) and 1 W11605759 (cap kit) and 1 W11453920 (ignitor)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Newark, Delaware 19702

Taylor F.

Job Details: 08/04/2023

"Cx complaint is unit leaking water onto floor. Tested inspected and verified complaint. Found the drip tray to be defective causing water to pool under the pantry drawers and then overflow onto the floor. Also found the pantry harness to be defective not allowing the pantry UI to come on and function. Water was also leaking from the bottom of the Left RC door out of the drain hole. This was caused by the ice chute getting stuck just before closing and allowing warm air to melt the ice. The melted ice ran down the auger motor shaft and filled the inside of the door with water. Ordering ice chute, drip tray kit, and pantry harness to resolve all issues. Cx paid for parts and SC. Cx owes 250 labor on return. 2CT ON RETURN; ordrng 1 W11572058 (dispenser) and 1 W11457241 (drip tray) and 1 W11170612 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model M1TXEGMYS01

Near Baltimore, Maryland 21218

Shane M.

Job Details: 08/04/2023

cx complaint the unit isnt making ice. found OL valve quote for the repairs $371.60 cx paid in full by check. installed valve. unit working properly.

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Hyattsville, Maryland 20781

Samuel R.

Job Details: 08/04/2023

cx complaint unit womnt start a cycle and dosnt wash.inspected uit and got erro f5e1.checked door switch and switch was good.connections were good.unit door is not sloppy.per tech sheet says change control.unit will need a new control W11250495 special order; ordrng 1 W11250495 (control)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Baltimore, Maryland 21206

Emmanuel R.

Job Details: 08/04/2023

"Cs unit wont turn on, confirmed complaint.I found the door switch has failed, replaced door switch and unit started heating, blowing and tumbling. unit is now working properly."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Centreville, Virginia 20120

Demonte S.

Job Details: 08/04/2023

Inspected the unit. Found that the cx is saying that the Oven / Microwave Combo is saying there is an error code.Tried to run Service Diagnostics on the unit. User Interface is not responding. Turned the power off for 5 mins. Same issue. User Interface is stuck on main power screen and saying Board Disconnected. Unit will need User Interface. ( Advised the cx to leave the Breaker Off so unit will not have power until we can replace the User Interface Board.) ; ordrng 1 W11600634 (PANL-CNTRL)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Edgewater, Maryland 21037

Shawn D.

Job Details: 08/04/2023

installed griddle has small scratch in new cx said hes ok with it but not sure if his wife will be. cx said he will call back if wife wants reorder griddle. cx then said cooktop movves all around after repair. mounting brckets and stuff are missing. secured cooktop better and isnt moving now. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 08/04/2023

came out and replaced parts. unit now checks and get both settings of ice out. job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Harrisburg, Pennsylvania 17110

Cody H.

Job Details: 08/04/2023

"CX complains unit is not heating from center burner as it should. Found unit had wrong orface in outter burner assembly. was able to replace with correct orface. Burner now lights and flames look as they should. CX also complains unit downdraft takes 2 button presses and doesnt seem like its moving enough air. Verified unit is moving air its designed to move, unit does take 2 button pushes to move. Found you need to press button for 2 seconds to get motor to take over, which unit is doing. CX still has concerns about if unit downdraft should pull more air flow. Called techline and spoke to Chris who said unit was working as designed. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 08/04/2023

Cx complaint unit is not working properly inspected unit found low charge added refrigerant tested for proper use unit now functions Normally

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near McLean, Virginia 22101

Jason A.

Job Details: 08/04/2023

CX complaint MW+O oven door shattered. Installed outer door JA sent to CX. Test door for proper operation. Went to turn on breaker & can hear breaker sparking in box. Left breaker turned off & advised CX not to turn it back on. Needs an electrician to replace breaker > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Annandale, Virginia 22003

Christian C.

Job Details: 08/04/2023

Cx complaint wants to have adjuster installed. Cx had part. Installed adjuster no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS03

Near Williamsburg, Virginia 23188

Orbie

Job Details: 08/04/2023

"cx complaint unit not making ice. checked unit. test 16- 9*F, test 79 01, test 28-37*F, test 29-4*F, test 59 fan blowing good. test 120-PA, quoted cx to replace icemaker. replaced icemaker. advised cx to monitor unit. while putting unit back heard humming. called techline spoke with Kurt was advised compressor was noisier than normal. advised to replace compressor. called sealed system tech to verify parts needed. advised cx we will call them when parts come in. cx PIF.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier-tube) and 1 W11548259 (condenser) and 1 W11291123 (evaporator)"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 08/04/2023

"Cx complaint washer not spinning properly.Ran test mode, found F0E3, F0E4 and F8E1 errors. Ran a test cycle, found hot and cold reversed. Swapped hoses, cleared errors and ran a new test cycle. The unit worked as designed. Collected $120 with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlottesville, Virginia 22902

Danny R.

Job Details: 08/04/2023

i found the fan blade on condensor fan loose reinstalled checksok

We serviced a

MAYTAG DRYER

Model MVW6500MW0

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 08/04/2023

"Cx complaint is the unit wont start. Inspected ujnit and found the strike has failed keeping unit from starting, Replaced from van stock and tested unit is working properly.; ordrng 1 W11457841 (Strike), used 1 W11457841 (Strike) from stock"

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAW3

Near Centreville, Virginia 20121

Demonte S.

Job Details: 08/04/2023

"Installed the Harness, Ignitor & Clips. Unit is working as Designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Leesburg, Virginia 20176

Ezra M.

Job Details: 08/04/2023

"replaced drier and installed coupler. filled with 130 psi nitrogen, and vacuumed sys to -28, both pressures held for 15 minutes filled with 5.75 oz r134a, verified stable pressures, unit cooling."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waterford, Virginia 20197

Ezra M.

Job Details: 08/04/2023

"installed control and moisture harness, tested unit, working properly"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Paris, Virginia 20130

Ezra M.

Job Details: 08/04/2023

"frost in freezer. unit still had shipping brackets in place on lid, preventing proper seal. removed brackets."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Prince Frederick, Maryland 20678

Shane B.

Job Details: 08/04/2023

complaint is the unit still beeping and flashing the clean light. found drip pan had water in it again. cx is now using cascade detergent. i found F8E4 saved again. put a detergent pod in unit and started last cycle cx used. after an hours and 20min of running nothing had leaked. i found a lot of soap suds in the unit dispite using cascade. i added some vinegar to clear suds. called techline to document. ordering door gasket.; ordrng 1 W11483553 (tub seal)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, Virginia 23505

Carl A.

Job Details: 08/04/2023

"cx complaint of unit not working and water still in unit,checked unit to find no error codes at this time,checked under the unit to find that the wire harness to the drain pump had broke was able to do a temp repairs with wire nut and will need a wire harness to correct the problem; ordrng 1 W11590868 (HARNSWIRE)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Frederick, Maryland 21702

Ricky E.

Job Details: 08/04/2023

customer stated that the unit was leaking verified issue and fnd units lower door seal faulty and is starting to bubble... need parts...; ordrng 1 w11664713 (lower door seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 08/04/2023

Customer complaint is that the unit is leaking from the fresh food compartment onto the floor. Inspection of the unit determined that the valve is cracked where the water comes into it. Filter removed to stop the leak until the part can be replaced. Ice maker turned off. Unit needs a new valve.; ordrng 1 W11548535 (valve)

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Chesterfield, Virginia 23838

John P.

Job Details: 08/04/2023

CX complain you did not work found f3 E3 find why not seated on thermistor seated wire tested unit working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Poquoson, Virginia 23662

Lucas R.

Job Details: 08/04/2023

"cx complaint unit not making ice, checked unit temps at 0 and 37, all loads passed, found e5 thermistor code, thermistor seems ok at 4.5k ohms, cleared code, to reenable, possible glitch in u.i, ordering icemaker for possible thermistor issue.; ordrng 1 W11658802 (icemaker)"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 08/04/2023

Cx complained the lid would not close. Installed new lid and hinges and tested and it now closes and begins a cycle. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Williamsburg, Virginia 23185

Orbie

Job Details: 08/04/2023

replaced icemaker. advised cx to monitor unit to verify operation

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA71CIHZ00

Near Nellysford, Virginia 22958

Danny R.

Job Details: 08/04/2023

unit has broken harness at the bottom of door cx wil call wp for help with repair; ordrng 1 LW11089011 (door freezer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Troy, Virginia 22974

Eric F.

Job Details: 08/04/2023

"Installed gasket, tested unit, unit working as designed."

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