We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 08/04/2023
"Customer stated that the filter housing is leaking and started leaking the day after i was here. Called techline and they want me to installed new check valve. The customer has a braided line and will need a pex line kit. Ordering filter housing again. Send parts back on return visit i need to installed the other parts to see if that fixed ther rest of the issues. Customer does not like the idea of replacing the water line and she wants kitchen aid to replace the unit. She is calling whirlpool but techline told me to orther the valve and install it. Ordering valve, filter housing and tube water.; ordrng 1 W10786952 (valve) and 1 W11346623 (Filter housing) and 1 8212547RP (tube-water)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 08/04/2023
came out to resolve the issue. disassembled as needed. replaced all parts and tested operation. calibrated as well. tested in a drain and spin and in a normal cycle. unit is good to go. cx paid with cc on rossware
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrb322dmbm02
Near Parkton, MD 21120
Bernard M.
Job Details: 08/04/2023
Cx complaint the RC isn't cooling. Inspected and found the FC evap cover is frosted over. There's no air circulating in RC. Entered service mode adn ran test 6 for the damper and found it stuck in open position. Gave cx quote for repair of $518.31 and cx paid $381.31 and will owe $137 for labor. Set return for 8/10 office will contact cx with time frame; ordrng 1 WPW10594330 (damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Rockville, MD 20850
Marc M.
Job Details: 08/04/2023
"cx complaint unit not cooling after previous sealed system repair. inspected and found both fc and rc to be either room temp or warmer. pulled unit out onto floor mat and using a uv light checked for dye. found dye all over the compressor and filter dryer but do not suspect that to be a leak, but rather the purge that occurs when disconnecting guages (will wipe as much away as possible on return). however also found dye at the discharge tube/pipe to the condenser and do suspect that to be the location of the leak. with the unti to have completely dumped all 134a as well as A LOT of oil, reccomend replacement of the compressor as well as the discharge tube, and of course an updated uv dye drier.; ordrng 1 WPW10233569 (tube (os)) and 1 WPW10143759 (dryer 1yprior) and 1 W10507884 (compressor 1yprior)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Owings Mills, MD 21117
Brian R.
Job Details: 08/04/2023
cx complaint is after microwave runs a few min the F1E5 code comes up for Microwave oven inverter error comes up and unit stops running. tested and checked unit. thats the only code in unit. tried to reset power and clear code and maybe 7 seconds in running unit shut off. door switched and lights check. tested oven as well. will order parts needed and office will schedule when parts are in and everything goes through.; ordrng 1 W11325786 (Control) and 1 W11325604 (Inverter Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Columbia, MD 21044
Dustin F.
Job Details: 08/04/2023
"CX complaint: unit sometimes doesnt make ice.Inspected unit, confirmed CX complaint. Ran test 56 got E0 for no codes. then test 57, unit passed. then 45 and heard valve cease up and not dispense water. took unit apart and confirmed valve reading open. with water line frozen. Checked fill tube heater and its also reading open. Ordering Dual valve and fill tube heater for return visit.; ordrng 1 W11482383 (Dual Valve) and 1 W11087201 (fill tube heater)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Washington, DC 20001
Samuel R.
Job Details: 08/04/2023
"replaced motor and tested unit,wokring properly and no leaks."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 08/04/2023
Per previous diag I was able to access and replace the rooler shaft and the blower wheel. I then tested the unit and found that it is still vibrating when running. I found that the belt is to small and is keeping the Idler out of position. I spoke to the office and they set the return visit for Wednesday 8/9.; ordrng 1 341241 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Steelton, PA 17113
Andrew S.
Job Details: 08/04/2023
Per previous diag I attempted to replace the harness. When removing the old harness I found that the port for the pressure tube was cracked and cause the port to break off inside the pressure tube. I am ordering the outer tube. I informed the cx that the tub will ship directly to them. Cx will inspect and inform the office when the part arrives.; ordrng 1 W11219115 (Outer Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Leesburg, VA 20148
Richard B.
Job Details: 08/04/2023
"CX complant. No water dispensed. Inspected unit and found water supply line kinked. Unkinked water line and restored water supply . Lowered leveling feet to secure fridge a little ways away from wall so line dosent get kinked again. Job completed, RB"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Washington, DC 20001
Samuel R.
Job Details: 08/04/2023
replaced motor and tested unit.no leaks and unit is now working well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23323
Branden R.
Job Details: 08/04/2023
"came out to replace parts on unit , disassembled and replace resevoir on unit . tested and unit is now running as designed ."
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Alexandria, VA 22301
Davonte
Job Details: 08/04/2023
cx complained fc wasnt cooling in unit. and also displaying po . confirmed cx complaint. after running service test on unit all thermistor passed. inspected the evap.it was frosted over. defrosted unit installed new fan motor with harness. also installed new control. unit no longer displaying po.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Toano, VA 23168
Orbie
Job Details: 08/04/2023
"put unit into test 6, verified defrost heater came on. steamed evap, tried to remove door switch. was unable to remove switch. called techline spoke with Brandon. brandon deemed unit unrepairable due to switch being foamed in and would likely rip liner upon removal. put unit back together and advised cx to call their warranty company. completing ticket"
We serviced a
JENNAIR DISHWASHER
Model JDB3600AWP5
Near North Potomac, MD 20878
Marc M.
Job Details: 08/04/2023
cx complaint door slams open when unlatched. inspected and found left side string and pulley for door closure is severed and allowing the door to collpase under its weight. replaced with pre id parts and tested unit. unit now checks good. cx PIF
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mitchellville, MD 20721
Shawn D.
Job Details: 08/04/2023
"cx complaint unit is not washing the dishes well said they come out dirty. inspected unit and checked heater and has bad one, then checked for errors and had none. ran service cycle and wash motor is weak. gave cx quote for sum/motor and she agreed. replaced heater first Special Project covers that and then replaced sump assem put unit back together no leaks and motor has good pressure. collected payment unit is good to go"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Chantilly, VA 20152
Demonte S.
Job Details: 08/04/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher has a burning smell. Checked the Terminal Block. No burnet wires found. Checked power to the unit. I'm getting 0.00 Volts. Checked the breaker. Breaker is tripped. Turned the breaker on. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Diverter Valve can't find home position. Ran Service Test on the unit. Unit Filled, Washed, Drained and Heated. Unit didn't trip the circuit. I don't know if someone flipped the breaker. No burning smell. Cx wants to think about the repair. If the cx calls back order the Sump Motor = W11085683. Don't go without parts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Fort Washington, MD 20744
Sherwood
Job Details: 08/04/2023
cx complaint IM not working. installed IM it rotated and called for water. no weird sounds after repair. advised cx to give IM 24 hrs to drop IM. reapir is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Strasburg, PA 17579
Justin L.
Job Details: 08/04/2023
Cx complaint lights not coming on in unit. Was able to access unit and found faulty door switch. Removed and found that the wires arent long enough to reach and unable to get slack from cabinet. Contacted techline and spoke to Steve. Unit is unrepairable and Whirlpool will reach out for the next steps no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near McLean, VA 22102
Jason A.
Job Details: 08/04/2023
CX complaint FRIDGE not cooling. Cut into system & gas escapes but smells not R600. Install drier & compressor. Check for leaks & run vac. Filled with 2.3 OZ R600 Good working & equalise pressures & good amp draw. Good frost pattern both evaps & fans are running. Advised CX wait 48hrs for temps to normalise. Placed a large bowl of water in FC - CX will watch for frozen ice > JJ .; ordrng 1 WPW10434529 (Bin - SHIP TO CX)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Yorktown, VA 23693
Lucas R.
Job Details: 08/04/2023
"cx complaint unit off balance, checked unit found f0e5 off balance code, agitator bolt backed off of gearcase, added small amount of loktite, tightened bolt, leveled unit, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20147
Ezra M.
Job Details: 08/04/2023
"installed and tested diffuser, working properly. also discussed air flow and loading with cust"
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Bowie, MD 20721
Shawn D.
Job Details: 08/04/2023
"cx complaint unit is not starting display blinks. inspected unit and confimred not starting, opened door and light did not come on. found door switch is bad. gave cx quote and he agreed. replaced switch and tested and unit now starts and heats good. collected payment unit is good"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Reading, PA 19608
Cody H.
Job Details: 08/04/2023
"CX complains unit will not shut off on its own. Diagnostics is being covered by safety call. Found unit timer not advancing as well as control making loud buzzing noise during cycle. Timer is recieving 120 vAC. Unit will need timer for repair. Called techline and spoke to Brandon who documented and agreed unit will need timer for repair. Called safety and spoke to Lashanda who said due to unit being from 2016 they will not provide further auth. CX declined repair, cx owes nothing for diagnostics due to labor auth. No further work needed unless cx wants repair done. CX STATES THEY DO NOT REMEMBER EMAIL."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Tysons, VA 22102
Jason A.
Job Details: 08/04/2023
CX complaint RANGE F2E1 error code. Repeats. Replaced control W10894098 & set clock. Test oven bake / broil & all cooktop elements heat / S-Code > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Saint Leonard, MD 20685
Shane B.
Job Details: 08/04/2023
isntalled all ordered parts. tested and calibreated unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Chesapeake, VA 23322
Branden R.
Job Details: 08/04/2023
"cx complaint aig ref icemaker broken checked unit and found ice maker has lost home postion on unit not allowing it to make ice , replaced with pre id ice maker and tested unit is now filling as designed and waiting to make ice . reset unit and advised cx to allow 24 hours for unit to start dropping ice . cx agreed ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 08/04/2023
Removed and replaced the sump motor assy while doing so noticed the bushings around the heating element have deteriorated ordering the heating element assy covered under S-codeSpecial Project. Parts and labor are covered100% in or out of warranty for the replacement parts (heater element and heater nuts).; ordrng 1 W11537778 (Element heating)
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Washington, DC 20010
Leon
Job Details: 08/04/2023
cx complaint freezer not making ice. confirmed issue put into diagnostic mode and ice maker not responding to commands.tested IM at control unit im should have been working and the fill tube was frozen ordering new IM; ordrng 1 W11515313 (fill tube assembly) and 1 W11646196 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Richmond, VA 23229
Joseph D.
Job Details: 08/04/2023
Fridge at 38 and freezer at 0. Cx states items freezing on top shelf. Techline recommended customer use slightly higher temp setting on snowflake control and install a data logger bc unit appears to be operating properly. ; ordrng 1 Datalogger (Data logger)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Richmond, VA 23238
Joseph D.
Job Details: 08/04/2023
"replaced heater, cleared control. Put in test mode to ensure heat function. Cx instruct on rinse aide"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Abbottstown, PA 17301
Drew B.
Job Details: 08/04/2023
cx complaint that unit upper rack wheel is not engaging the track needed the upper adjusters. and also they had service request for console as well.. for not pressing button working they had adjusters and consoel at home from wp already used their kit and console W11302464 and checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Potomac, MD 20854
Julian H.
Job Details: 08/04/2023
"CX complaint about unit making a noise when dispensing water & frrezing items on RC bypass filter & noise was gone issue with filter head noisy damper causing to no close all the way replaced parts from VS tested & working properly no noises found CX PIF THRU APP; ordrng 1 W11346623 (filter head for restock JH VS) and 1 WPW10594329 (damper for restock JH VS), used 1 W11346623 (filter head for restcok JH VS), and 1 WPW10594329 (DAMPER for restock JH VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Lancaster, PA 17601
Justin L.
Job Details: 08/04/2023
"Was able to access unit and replace part. Cx also concerned of longer cycles. Tested unit and checks good. Went over pre-rinsing dishes, using rinseaid, and extended heat dry. Cycles are estimated time not accurate. no further work needed."
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Henrico, VA 23233
Thomas B.
Job Details: 08/04/2023
Special project. Parts (Only Parts Listed Below) & Labor Est. Completion date: 12/29/2024Removed and replaced LED Assy in freezer tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Falls Church, VA 22046
Simon
Job Details: 08/04/2023
CX cimplaints ice comes randemly from ice maker .inspected unit and CX mentioned two or three cube of ice they comes from ice despensor .replaced the seperator .ice maker works as shoud be unit good to go.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Moseley, VA 23120
John P.
Job Details: 08/04/2023
Found ice maker switch in the off position turned on ice maker cycle and inform CX about the ice maker switch tested unit working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Leonardtown, MD 20650
Shane B.
Job Details: 08/04/2023
cx complaint is black/grey discoloration on interior of unit. confirmed compplaint. unit has smudges or marks all over. cx said discoloration was not there when unit was delivered and she wants unit replaced. marks do not clean off. i inspected FC. found no thermal damag to evap fan or heater. temps are good. i called techline to document and sent them pictures. they gave me an SR# and advised having cx contact whirlpool to resolve the issue. gave SR# to cx. she is very upset and wants unit replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mechanicsville, MD 20659
Shane B.
Job Details: 08/04/2023
"cx complaint is the unit being very loud during spin. i pushed basket down and it sunk easily and bounced, suspension is worn out. basket is also very loose and can be moved side to side. i found no saved codes, ran service cycle. during spin unit shook a lot. i inspected drive hub, it is not stripped. unit is leaning to the right, leveled feet. found unit is leaking oil from gearcase. unit will need gearcase and suspension. quoted cx and he paid in full.; ordrng 1 W11130362 (suspension kit) and 1 W11454734 (gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Dayton, MD 21036
Marc M.
Job Details: 08/04/2023
cx complaint unit uneven door closure at top middle corners. contacted techline to document and was reccomended to fil the left side door gasket with a small filler of perma gum to push the left side door out while still sealing effectively. did so and took pics of before and after to demonstrate clear improvement of the door reveal. unti nwo checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Edenton, NC 27932
Austin D.
Job Details: 08/04/2023
replaced the sump and pump. tested operation. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY04
Near Washington, DC 20015
Julian H.
Job Details: 08/04/2023
"replaced parts when I was replaing evap found a bad sensor for defrost replaced from VS pulled unit to vacuum 30 inch & holding filled unit with 5oz of r134a 7 pressures holding MUST WAIT 24 HRS TO SEE TEMPS TO COOL DOWN CX PIF THRU APP; ordrng 1 W10316760 (thermistor for restock JH VS), used 1 W10316760 (THERMISTOR for restock JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Richmond, VA 23231
Chris B.
Job Details: 08/04/2023
cx comp unit will not make ice insp unit conf cx c comp foun im not moving when test button is hit rpelaced im tested im filled fc at 0 degrres tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Sandston, VA 23150
Chris B.
Job Details: 08/04/2023
cx comp unit will leak from door seal insp unit conf cx comp replaced door seal tested unit working as dersighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Richmond, VA 23294
Joseph D.
Job Details: 08/04/2023
"Fridge evap, freezer icebox fan, main control, UI, drawer slides. First freezer thermister reads as open. Getting 17kohms at sensor yet nothing at rear of cabinet. unit deemed non repairable by Whirlpool techline due to broken harness within units cabinet"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Mechanicsville, VA 23111
Chris B.
Job Details: 08/04/2023
cx comp unit leaks insp unit conf cx comp found leak in sump ordering sump W11416362; ordrng 1 W11416362 (sump)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mechanicsville, VA 23111
Chris B.
Job Details: 08/04/2023
cx c comp unit knob is very hard to turn insp unit conf c x comp found timer not turning and keeping time when unit running ordering timer and knob; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)
We serviced a
KITCHENAID DISHWASHER
Model KUDL03FVSS0
Near Alexandria, VA 22314
Davonte
Job Details: 08/04/2023
cx complained unit door flaps down when opening it. confirmed cx complaint. inspected unit and saw that right side door pulley was broken. installed new pulley unit working as should
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Hertford, NC 27944
Austin D.
Job Details: 08/04/2023
came out to resolve hte issue. disassmebled as needed. repalced the harness and switch. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Rockville, MD 20852
Roberto I.
Job Details: 08/04/2023
"CX complaint unit was spinning too fast, noisy, 'FL' and 'E5' on display.Ran test mode, found F0E1 error. Water valves and drain pump tested ok. Drain filter clean. dampers ok. Ran test 12, the unit worked as designed, no leaks. Unable to repilicate any issue."
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HB0
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 08/04/2023
Cx complaint is that the broiler is coming on during bake cycles and causing the food to get burned. Upon arrival I inspected both elements and found there to be no issues. I tehn started a bake cycle at 350. I let the unit preheat and then cycle several times and was unable to replicate the issue. I then started a cycle at 375 and still the same. I was unable to replicate the issue. I informed the cx that I could not replicate the issue. I quoted the cx for the cost of the control if the issue persists. Cx paid the service charge and will decide on the repair if the unit has the issue again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Richmond, VA 23230
Joseph D.
Job Details: 08/04/2023
Replace control and cover unit with brake and harness only getting 15 volts to board must replace harness; ordrng 1 W10633276 (Harness)
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Midlothian, VA 23112
John P.
Job Details: 08/04/2023
Replace lower cooling fan
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Daniel J.
Job Details: 08/04/2023
temps concerns tested roast meeting temps app showing reached temp setting before unit beeped tested broil again lights but keeps clicking than no more flames ordering maniold and module; ordrng 1 WPW10511278 (module) and 1 W11661180 (broil manifold)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Aylett, VA 23009
Chris B.
Job Details: 08/04/2023
cx comp unit door gap at top isnt straight found dorr not seated into cabinet removed and replaced door tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Elizabeth City, NC 27909
Austin D.
Job Details: 08/04/2023
replaced the fan motor. tested operation. had a full frost pattern in rc coil prior to clsing the unit up. unit is good to go. advised cx if issue persists to please call us back. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Richmond, VA 23230
Joseph D.
Job Details: 08/04/2023
Unit with cracked moonyan doors will not seal ordering flap; ordrng 1 WPW10624450 (Mullion)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hanover, VA 23069
Chris B.
Job Details: 08/04/2023
cx comp unit will unit ui will touch its self similar to problem unit had b4 cx satted ui had been replaced 3 weeks priot to this visit cx had video of unit flashin and changing temps on its own unit will need UI and control W11261167 wall oven; ordrng 1 W11261167 (control) and 1 W11600370 (UI)
We serviced a
JENN-AIR MICROWAVE
Model JMC8130DDB
Near Providence Forge, VA 23140
Orbie
Job Details: 08/04/2023
"cx complaint unit not working at all. checked unit, unit missing screws from previous tech. fuse good, cleaned fuse and tightened terminals, plugged unit in. unit turned on for 2 seconds before blowing fuse. called techline spoke with Robert. found bad diode and bad capacitor, mag and transformer both checked good. put fuse from VS into unit and tested with transformer black and white wire unhooked. unit turned on and could open and close door w/o blowing fuse. door switches good. quoted cx for repair, cx agreed. advised cx we would call when part is available. CX PIF.; ordrng 1 WP59001168 (capacitor-) and 1 WPR9800486 (diode- bla) and 1 W10138793 (fuse OA/VS)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Monrovia, MD 21770
Ricky E.
Job Details: 08/04/2023
"customer stated that the unit had leaked 2 times over a month ago and hasnt leaked since, plus the unit is ran at least once a day.. ckd unit fnd no leaks, ckd the sump, valve and other lines.. unit xks ok.."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Washington, DC 20005
Samuel R.
Job Details: 08/04/2023
cx complaint unit is not working and turns off during mid cycle.inspected unit and could confirm.will start cycle the shut off.unit will need a new control as its not functioning correctly.unit is stacked and will need a 2nd tech W11544680; ordrng 1 W11544680 (control) and 1 2ndtech (2nd tech)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRW00
Near Richmond, VA 23236
John P.
Job Details: 08/04/2023
Install valve check unit unit still pulsating water ordering water reservoir ; ordrng 1 W11346622 (reservoir)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Brambleton, VA 20148
Richard B.
Job Details: 08/04/2023
"CX complant. Lights take a while to come on. Inspected unit and confermed issue, Lihts dont light when doors are opened , Sometimes takes a minuet to ignite, Switches are all acting correctly. Ordering main control and LED board. Further work needed. RB; ordrng 1 W10830278 (board) and 1 W10843055 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 08/04/2023
replaced the sump and pump. tested operation. unit is good to go with no leaks present.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Baltimore, MD 21214
Emmanuel R.
Job Details: 08/04/2023
"Cs top rack is sliding all the way out everytime, confirmed complaint. I found the top rack stoppers wont stay secured and keep coming out allowing top rack to slide out. Ordering top rack stoppers; ordrng 2 WPW10508950 (stop)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Baltimore, MD 21210
Shane M.
Job Details: 08/04/2023
cx complaint the unit lights are out. SCODE P/L coverage. cx paid svc by check.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mineral, VA 23117
Thomas B.
Job Details: 08/04/2023
cx Complaint unit is not working properly inspected unit found refrigerator section evaporator frozen over completely ordering the refrigerator section evap fan motor with thermostats also the dampner. Cx states issue with ice maker as well ordering ice maker lower. Called TechLine to document ; ordrng 1 W11087438 (motor-evap) and 1 WPW10389152 (support) and 1 WPW10248595 (control) and 1 W10886931 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Richmond, VA 23223
Chris B.
Job Details: 08/04/2023
cx comp unit will not cool in rc insp unit found fc making ice and at 0 degrees and rc at 38 unit makes ice found heater on apon arrival called tech line spoke with rob stated to advised cx to remove at 1/4 of product from fc unit will well over packed and to turn unit down a click to get unit back together unit is working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Baltimore, MD 21239
Emmanuel R.
Job Details: 08/04/2023
"Cs icemaker stopped making ice, couldnt confirmed complaint. Ice in bin, icemaker cycled and filled , icemaker thermistor is colder then harvest temp. I did notice frost on the bottom of ice bin, ice door sealing good i poured water down it and it held the water. I also notice customer has unit over filled blocking off the vents. Advised to organize and remove some items to free up the vent and the door can close properly. Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 08/04/2023
"Cs unit wont start a cycle, confirmed complaint. Found error codes f7e4 basket reengagement failure. Tested actuator and found it not responding but getting voltage. Replaced actuator form vanstock and tested unit. Unit is now working properly.; used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Towson, MD 21286
Emmanuel R.
Job Details: 08/04/2023
"Upoin arrival i did my owm diagnostics , temps are good, customers complaint is low ice production after repairs.It made on full bin after replacing icemaker then it just slowed down to maybe a tray everyday. Confirmed complaint. I found making is good, ice box fan ok, ice level sensor ok.it fills with water . no error codes. Some condensation coming from air leak. Aslo the fascia door stay open after dumping ice.Verified heater is getting 122v but the heater reads open. If the door stays open the icemaker cant get cold enough to make ice all the time.Ordering fascia heater and used heats gun to reseal door gaskets.; ordrng 1 W11637688 (icemaker fascia)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Baltimore, MD 21286
Emmanuel R.
Job Details: 08/04/2023
Cs long dry times and burning smell. Couldnt confirm complaint because the outlet is dead.The ac unit in the buidling failed and they have a temp. unit inside and its blocking off the breaker box. Customer decided to reschedule when area is clear. PreID heater element part# 279838 and tco part# W10900067; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Owings Mills, MD 21117
Brian R.
Job Details: 08/04/2023
cx says she just moved in and unit is warm and not cooling. took temp readings of 76 in fridge and 77 in freezer. no cold air. lights and fans check. compressor not running. all lines warm. cant get unit to take code. power good. she said unit was getting warmer by the day then lost everything. per service pointer i will order advised ACU for cooling issues as well as new compressor. office will schedule. finialy got F7E1 FAE1; ordrng 1 W11455229 (ACU) and 1 W11455472 (Compressor) and 1 W11506635 (Valve Coupler) and 1 W11504431 (Coupler) and 1 W11504420 (Coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Dunkirk, MD 20754
Shawn D.
Job Details: 08/04/2023
cx complaint ice door freezes and leaks and cant open the door. inspected fridge and is 42 degreees freezer 6. ice bin door is frozen close got it open cleared ice and door seals fine. floor of fridge is full of water and ice leaking out the front can see frost at bottom of evap but the drain is clogged with ice causing all the water. ran test 128 and we have 6.0.0. the temp has to be off in fridge and is allowing warm air into the ice bin causing ice. S Code cover evap cover and control replacement. freezer led is out also. ordering parts for return needs to be a 2 count job on return; ordrng 1 W11167902 (evap cover) and 1 W10789113 (control) and 1 W11483116 (module 11.76)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 08/04/2023
"cx complaint unit has no power , checked unit and found ui doa but lights flashing on both ui and main control . tryed to replace ui with pre id . unplugged for and plugged unit back in untill it reset and asked about what language set english and unit was good to go . checked ms on ui and nothing was saved . orering new ui and will use main control on return . cant replace main control untill we get MS saved to ui . ; ordrng 1 w11478524 (UI)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Haymarket, VA 20169
Daniel J.
Job Details: 08/04/2023
replaced right side door gasket heated checked seal informed customer to leave closed long as posible no damage to left
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Cockeysville, MD 21030
Brian R.
Job Details: 08/04/2023
cx has multiple issues and running issues and codes on unit. says unit jumps all over the place on screen with times and cycles or shuts off and flashes codes. wont fill or drain right or run. says he unplugs a few days and trys and unit might do first load then do ll the other stuff or lid locks and wont unlock and he has to reach down and unlock. unit took a few trys to take code and go through functions of testing. found codes F3E1 F6E2 tried turning dial and some of the numbers are missing sections or doesnt read or work and you cant do anything unless you turn unit off. called safety and spoke to Cody and claim number of for AIG contract and Eric was name for that. whirlpool is reaching out to cx as far as no safety issue and unit will go through AIG.; ordrng 1 W10903218 (Control Panel White)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Falling Waters, WV 25419
Ken M.
Job Details: 08/04/2023
Ordering dual valve.; ordrng 1 WPW10341320 (dual valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Midlothian, VA 23112
John P.
Job Details: 08/04/2023
Found thermistor out of range and found controller not going in to defrost ; ordrng 1 W10843055 (Control) and 1 W11087438 (fan)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Martinsburg, WV 25404
Ken M.
Job Details: 08/04/2023
New drain hose came with a clamp. Hose replaced and unit tested. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Burke, VA 22015
Lloyd B.
Job Details: 08/04/2023
"Cx complained of wet clothes. Inspected the unit and found an off balance load detected. In diagnostics, the unit agitated but the agitator and inner basket tried to spin but moved by themselves and not together. Checked and it was shifting and the spluch was in tact. Unit needs new gearcase. Service declined. Job complete; ordrng 1 W11454734 (gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near ,
Ken M.
Job Details: 08/04/2023
"Customer complaint is that the water dispenses slowly, ice maker is working properly. Dispenser tested and issue confirmed. Filter removed and pressure returned to normal. Unit needs a new filter head.; ordrng 1 W11482384 (filter head)"
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Crozet, VA 22932
Danny R.
Job Details: 08/04/2023
found harness at door switch came a part reinstalled harness tested unit also the tension pully is going bad it wont spin freely you have to force it to move; ordrng 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYE3
Near Shepherdstown, WV 25443
Ken M.
Job Details: 08/04/2023
"Customer complaint is that the unit is not washing. Unit tested and found error codes 6-6, 7-1, and 6-4. Ran test cycle and the wash motor did not turn on. Confirmed 120VAc from the control. Motor tested open from the control. Motor connector is secure. Unit needs a new sump assembly.; ordrng 1 WPW10605058 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Camden, NC 27921
Austin D.
Job Details: 08/04/2023
came out to resolve the issue. disassembled as needed. tried to remove the gearcase and it is seized to the inner basket. will need inner basker and the outer tub to resolve the issue.; ordrng 1 W11513243 (inner basket) and 1 W11219115 (outer tub) and 1 W11568797 (filter) and 1 W11396716 (suspension rods)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fishersville, VA 22939
Danny R.
Job Details: 08/04/2023
found icemaker not working replaced icamker biut still not working found wires under freezer door broken will need freezer door; ordrng 1 LW11026363 (freezer door)
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Towson, MD 21204
Shane M.
Job Details: 08/04/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hyattsville, MD 20784
Samuel R.
Job Details: 08/04/2023
cx complaimnt unit is not powering on.inspected unit and could confirm cx complaint.found unit getting 240v checked thermofuse and thermo fuse was good.found thermin all bloack to have had thermo event due to loose wire.will need wire kit and therminal block.cx will get power cord.WP3397659, 279318; ordrng 1 WP3397659 (therminal block) and 1 279318 (wires)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Richmond, VA 23219
Chris B.
Job Details: 08/04/2023
cx comp unit will not cool in rc insp unit conf cxc comp found heater elm not seated into evap tray defroisted unit seated heater tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near North Beach, MD 20714
Shane B.
Job Details: 08/04/2023
cx complaint is the broiler not heating. cx said she tried running it several times but it didnt heat at all. i found no saved codes. inspected and found control not sendindg voltage. repalced control and tested. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS02
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 08/04/2023
"CX complaint: compressor shuts off and on frequently. It only cuts out for 1 second or less every few min. Once i got my probes on the wires into orion board, it did not cut off again. Unit is now working properly. Maybe it was just a loose plug. CX paid 120.00 for service by check. Job is complete."
We serviced a
MAYTAG RANGE
Model MGR6600FW6
Near Waynesboro, VA 22980
Danny R.
Job Details: 08/04/2023
unit had a bad igniter will need parts; ordrng 1 W11524031 (ignitor)
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 08/04/2023
Replaced recirc pump as per previuous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/04/2023
"Confirmed cx complaint unit over cooling fridge. Found fridge compartment at 33 degrees, set at warmest temps. Fridge roughty 8 degrees cooler than set. Ordering thermistor and ACU.; ordrng 1 WPW10384183 (thermistor) and 1 W11566891 (control)"
We serviced a
WHIRLPOOL WASHER
Model Mvwx655dw2
Near Ocean View, DE 19970
Michael E.
Job Details: 08/04/2023
F0E5 error code for off balance load. 2.4 kolms on actuator motor J2 1&2. 120vac into control. Only getting 30 vac at actuator when it activates. At J2 1&2 we are not getting our voltage when actuator activates. J2 -1 has 120 vac when i put black probe to ground but not getting voltage through J2 1&2. Control board not completing common... J2-2 is not completing circuit. Quoted CX price to replace control W11654023 and saved quote. CX paid 120.00 for service. CX did not approve repair at this time.Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlottesville, VA 22911
Eric F.
Job Details: 08/04/2023
Replaced inner door.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Airville, PA 17302
Bernard M.
Job Details: 08/04/2023
"Replaced valve, ran test, test completed without issues. Unit checks good"
We serviced a
MAYTAG DRYER
Model MED3100DW1
Near Ashland, VA 23005
Thomas B.
Job Details: 08/04/2023
Removed and replaced inner door panel tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC7HV20
Near Potomac, MD 20854
Roberto I.
Job Details: 08/04/2023
"CX complaint clock changes time by itself, mw light flockering doring cycle.Tested unit by running few cycle, the light worked ok, no flockering. Pulled unit out, power supply ok, connctions ok. Connections on control board and UI ok. Possible issue with power supply frequecy. Unit connected to wifi. reversed L1 and L2 at the connections in the junction box. If the cx calls back, please pre id console W11616686."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/04/2023
"Cx Complaint is the unit is making noise, Inspected unit and found no error codes, Ran diag and found unit is working properly no sounds clutch is good belt looks good no gear oil unit is running properly, With load in unit unit is working properly. Recalibrated unit"