Service History 328 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Woodbridge, VA 22193

Tanner B.

Job Details: 08/04/2023

Replaced rollers and idler .. Tested unit. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Alexandria, VA 22309

Lloyd B.

Job Details: 08/04/2023

Cx complained of no lights. Inspected the unit and found some lights were out and some dim. Unit needed updated led's. Installed new led's and there are now all working brighter lights. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, PA 17057

Cody H.

Job Details: 08/04/2023

"CX complains unit is making loud noise during cycle. CX is withinmanufacture warranty per POP. Unit shows f7e1-tachometer missing error. Ran unit through diagnostic test, unit went through diag test with no issues. CX showed technician a video of unit making noise as well as flashing f7e1 error while it was running. Due to saved error code as well as video ordering actuator for return visit. Will also return with pre i.ds in case they suffered premature wear while waiting for return. CX scheduled by technician, cx requests latest appointment as well as same technician to return. CX EMAIL CONFIRMED.; ordrng 1 W11481722 (actuator) and 1 W11395618 (capacitor)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Newport News, VA 23606

Lucas R.

Job Details: 08/04/2023

"cx complaint moisture in unit, checked unit found no error codes, all loads passed, found blower clogged with lint, removed lint, shortened duct, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Vienna, VA 22180

Christian C.

Job Details: 08/04/2023

Called techline. Advised to install console again. Installed console. Tested unit no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Virginia Beach, VA 23464

Carl A.

Job Details: 08/04/2023

"cx complaint of unit not cooling in both compartments ,checked unit to find a clicking noise replaced start device tested unit waited 10 mins for cool down works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Mff2258fez07

Near Reston, VA 20191

Christian C.

Job Details: 08/04/2023

Installed thermistor. Set temps to recommended. Cx paid for labor.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR206EPA01

Near Moyock, NC 27958

Branden R.

Job Details: 08/04/2023

"came out to replace parts on unit , replace all parts and tested unit is still not lighting up , was advised unit has s code and found unit will need 4 sets of 3 for unit , covered by scode , cx just outside of date for s code called trade care and got a p&L for cx to cover parts and labor for repair . ordering 4 sets of 3 LED lights . cx will need to be refunded for parts and labor . uninstalled new lights and will be sending them back to PWH . advised cx office will be reaching out to set up time frame for new apt. cx will need to be refunded $254.12; ordrng 4 W11632139 (LED 3 pack)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newark, DE 19713

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not cooling properly. Tested inspected and verified complaint. Found the evap frozenn over. Defrost heater reading OL. Replaced heater and thermistor and thawed evap. Unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, PA 17403

Justin L.

Job Details: 08/04/2023

"Cx complaint unit not cleaning clothes. Was able to access unit and found F7E4 basket reengagement failure F1E2 motor over voltage F6E3 communication error. Tested and found multiple issue including shorted wire in lower harness, control failure and ui failure. Ordering parts needed for repair and once approved and in office will need to set return; ordrng 1 W11568984 (lower harness) and 1 W10734521 (slider) and 1 W11478526 (ui) and 1 W11419171 (control)"

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near North Potomac, MD 20878

Julian H.

Job Details: 08/04/2023

5 YR WARRANTYCX complaint about washer not giving correct temp no errors confirmed water hooked correctly issue with sensor & control this last one to target ripped on clothes as well; ordrng 1 W11205048 (valve) and 1 W11502823 (ctrl elec)

We serviced a

MAYTAG DRYER

Model MED8200FC1

Near Hockessin, DE 19707

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the unit not getting 240VAC. L1 had 120VAC to ground and neutral but L2 only had 18VAC. Cx needs to contact an electrician to correct voltage issue.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, MD 21117

Brian R.

Job Details: 08/04/2023

"cx complaint is unit washes and runs great it seems when it goes to drain and spin tested and checked unit and went over unit with her as well. no codes in unit, unit ran through tests and drum has a slight rock and bounce when spinning. cx rescheduled for 8/14 for a afternoon per her request if we can.; ordrng 1 W11396716 (Suspension Rod Kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodbridge, VA 22193

Tanner B.

Job Details: 08/04/2023

"CX Concern the unit clogging with ice in ice chute , adjusted ice chute and tested unit .. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Aldie, VA 20105

Demonte S.

Job Details: 08/04/2023

Installed Door Gasket. Heated Door Gasket with Heat Gun. Unit is working as Designed.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS3

Near Hummelstown, PA 17036

Cody H.

Job Details: 08/04/2023

CX complains unit is not heating. CX has extended warranty got warranty dispatched to office. Unit will need 2nd technician to remove microwave for repair. Ordering high side parts for repair as well as 2nd tech. Office to reach out to cx when all parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 W11661583 (thermostat) and 1 W10772112 (transformer) and 1 W11256462 (diode) and 1 W10561770 (capacitor)

We serviced a

KITCHENAID RANGE

Model Kxw9748yss0

Near Alexandria, VA 22301

Davonte

Job Details: 08/04/2023

"cx complained unit was making loud clicking noises, after inspecting unit i confirmed cx complaint. unit was making loud screeching and rattling noise when unit was turned. noise was coming from blower motor. unit will need new blower assembly; ordrng 1 WPW10294026 (hood blower assembly.)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204EBL1

Near Leesburg, VA 20176

Ezra M.

Job Details: 08/04/2023

"installed new heater, ran diag cycle. fills and starts washing, then diverter runs and clicks, never sprays again, finished cycle, heater working, but unit needs diverter and wash motor. ordering pump&motor assy.; ordrng 1 WPW10605058 (pump&motor)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Westminster, MD 21157

Justin S.

Job Details: 08/04/2023

"replaced washer agitator, Washplate screw, Hub, gearcase, splutch, and actuator. Calibrated unit, componet is filling, draining, and spinning agitating good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Westminster, MD 21157

Justin S.

Job Details: 08/04/2023

upon arrivel receieved the new ice maker from customer. removed old ice maker. installed new ice maker from customer. cycled threw both harvest and fill cycles.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Alexandria, VA

Simon

Job Details: 08/04/2023

CX complaints refrigrator not cooling .inspected unit icebuilt up in refrigrator evap .steamed evaporator ice and replace evaporator fan and cover thermistor.Tested unit .unit works as designed .SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Alexandria, VA 22302

Davonte

Job Details: 08/04/2023

"cx complained the rc doors werent staying shut, after inspecting unit i confirmed cx complaint. the assembly mullionwould stay flushed so door couldnt close all the way. unit will need need assembly mullion. cx paid in full; ordrng 1 W10732105 (assembly mullion)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near York, PA 17404

Justin L.

Job Details: 08/04/2023

Cx complaint unit no cool and another company came out and diagnosed sealed system. Was able to access unit and verify concern. Found previous company left cooling off. Turned on and ran test 4 and 5 and unit never built frost pattern. Ordering 3 call count sealed system and spoke to VL and set return for Thur 8/10/23; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11492867 (evaporator) and 3 w11506635 (process stub)s

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near York, PA 17403

Justin L.

Job Details: 08/04/2023

CX complaint of F1E1 error. Was able to access unit and verify concern. Checked polarity at the outlet and incoming voltage checked good. Disconnected control and reconnected and tested. Error went away. Preheated and unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KMLS311HSS09

Near Fredericksburg, VA 22401

Robert W.

Job Details: 08/04/2023

Replaced fan and tested unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Charlottesville, VA 22903

Danny R.

Job Details: 08/04/2023

"unit has several issues the mulion is broken , bad gasket , hindge sping set and 4 led lights are out do to mostiore leak from doors the lf foor will need to be ordered gaskets are bad and no longer made and door cames they are popping and not holding other door will need 2 men to change door and hindges; ordrng 1 W10732110 (mulion) and 1 W11673500 (top hindge) and 1 W10782316 (lf side door) and 1 WPW10121046 (door cam) and 1 WP2307857 (door cam) and 4 W11462342 (led light)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lebanon, PA 17042

Cody H.

Job Details: 08/04/2023

"CX complains unit right front roller has failed. CX is within manufacture warranty. Found unit roller axle was not with unit. Unit will need new roller axle to repair unit roller. Unit RC door is being pulled due to the angle of the unit causing moisture buildup on gasket. Ordering roller axle for repair, office to reach out to cx when part arrives. CX EMAIL CONFIRMED.; ordrng 1 W11594405 (roller axle)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Silver Spring, MD 20906

Roberto I.

Job Details: 08/04/2023

"CX complaint cycle not starting, unit beeping and showing F8E4. Ran diag, confirmed F8E4. Found water in the drip pan. Removed water, cleared error and started a cycle. Fill and drain ok, but noticed of noisy wash motor. Ordering sump/motor assy W11416362; ordrng 1 W11416362 (sump/motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Alexandria, VA 22309

Lloyd B.

Job Details: 08/04/2023

Cx complained the unit did not cool. The unit was working as designed upon arrival. Installed new control and harness and set unit to factory settings. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/04/2023

"cx complaint of unit not cooling,took temp reading in rc at 36,temp in fc at 8 degrees, checked evaps all had good frost patterns at this time ,could not re duplicated problem at this time told cxif it happeans again to give us a call back cx owes for service call"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/04/2023

"Per previous diag I was able to access and replace the burner head. I then tested the unit,. I found that the unit is still intermittently having the same issue. It will not ignite on the first attmept. I tried several times and it is not always igniting but the igniter is sparking properly. the valve is not turning on at the same volume every time. I quoted the cx for the cost of the valve manifold. Cx is going to contact WP CC and try to get the P&L extended.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 08/04/2023

"cx complaint of unit tub not turning ,checked unit to find that belt slipped off of ilder pulley and motor reseated belt on pulles tested unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Rockville, MD 20850

Marc M.

Job Details: 08/04/2023

"cx complaint unit not producing ice. inspected unit, removed door, and accessed T-H jump at icemaker. icemaker did not advance cycle. pulled shelevs out and tested for voltage to icemaker head. found 124vac on both sides of the icemaker thermal fuse indicating good harness and failed icemaker. quoted cx for repair. cx PIF; ordrng 1 W10884390 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Warrenton, VA 20187

Daniel J.

Job Details: 08/04/2023

per notes installed icemaker and fill tube heater test 57 passed test 45 added water to mold reset power

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Montclair, VA 22025

Tanner B.

Job Details: 08/04/2023

"replaced fc led; ordrng 1 W11601311 (led), used 1 W11601311 (LED) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Glen Allen, VA 23060

Thomas B.

Job Details: 08/04/2023

Cx complaint unit is not working properly inspected unit found low charge added more refrigerant tested for proper use unit now functions Normally. Allow 24 hrs to reach optimal temperature

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Rockville, MD 20852

Roberto I.

Job Details: 08/04/2023

"Cx complaint cycle not starting.Ra diag, found F7E2 error. Ran test cycle, the wash motor made a hummimg noise and didn't run. Replaced sump/motor assy using pre id part. Clered error and ran a test cycle. The unit worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newport News, VA 23608

Lucas R.

Job Details: 08/04/2023

"cx complaint unit not cooling, checked unit found evap clogged with ice, heater failed in diag. found br wire unseated from heater, reseated wire, heater pulls .9 amps, ordering heater with harness due to arc marks on harness, expart.; ordrng 1 W11650660 (heater)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Westminster, MD 21158

Justin S.

Job Details: 08/04/2023

cx says the unit wont advance past sensing. found a f7e9(rotor) f6e3(communication) in memory. the basket speens freely by hand. ran the diagnostic and the unit is filling draining but not agitating or spinning. spun the rotor by hand and heard noise found drain pump bolt in stator. Removed bolt ran dianose/calibate cycles and cleared fault codes. Machine working good now

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Emmitsburg, MD 21727

Justin S.

Job Details: 08/04/2023

"unit was off when we arrived. When pierced unit had positive pressure. replaced compressor and vacuumed out unit. Filled to weight and checked for leaks. Unit nis now cooling good; ordrng 1 W10143759 (drier (service)(js vs)) and 1 W11506635 (coupler(js vs)), used 1 WPW10143759 (DRIER(js vs)), and 1 W11506635 (COUPLER(js vs)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Knotts Island, NC 27950

Branden R.

Job Details: 08/04/2023

"cx complaint unit not spinning clothes out , checked unit and found locked rotor code , checked and found slider seperating from metal ring , replaced and tested found no oil but bearing in gearcase sounds bad when agitating and spinning , ordering full gearcase for repair, also ordering another slider sense cx stated they will une it while waiting just will do smaller loads . ordering all parts for repair .; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Virginia Beach, VA 23454

Carl A.

Job Details: 08/04/2023

"cx complaint of grill element hanging in the microwave,checked unit to find the support clip had cracked and fell out and is unable to put it back in ordering parts needed for repairs; ordrng 2 W10909479 (support)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Moyock, NC 27958

Austin D.

Job Details: 08/04/2023

came out to resolve the issue. disassemlbed as needed. repalced all parts and tested operation. unit held pressure at 100 psi. held vac as well. unit is good to go. advised cx it will be 24 hours for ice prodcution. cx agreed. advised the cx unit is covered for 30 days and if any issues persists to call the office.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Potomac, MD 20854

Julian H.

Job Details: 08/04/2023

CX complaint about unit not cooling well all found temps RC 42* FC30* checked evap frost pattern only thick frost formation on top nothing on bottom coils compressor on all the time no signs of dye anywhere went to the back checked pressures low side between -2 & -14 unit has a restriction on sealed system P&L covered per entitlement for 5 &10 yrs 3 COUNTS SEALED SYSTEM TECH ONLY; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11256565 (evaporator) and 1 W11506635 (process stub)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Silver Spring, MD 20901

Israel R.

Job Details: 08/04/2023

Customer complaint unit is not turning on and if is on is glitching out. I tested unint and found the unit was off. I press power button and nothing. I was ablt to get into diagniostics and ran test cycle and completed. No error codes. Called techline and we did polarity test power test and is working fine. Techline adviced to replace control and UI. Unit is stacked needs 2 tech.; ordrng 1 W11322903 (cntrl-elec) and 1 W11319991 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Washington, DC 20002

Samuel R.

Job Details: 08/04/2023

replaced door and unit is now good.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MW0

Near Ashburn, VA 20147

Richard B.

Job Details: 08/04/2023

"X complant. Everything is too hot. Prior diagnosis found unit needs control , Installed comtrol and did a 350 preheat. Oven reached 380 , But said 350. Calibrated unit 20 degrees lower . Opened door to vent heat and restarted preheat to 350 , Unit cut off at 349 degrees stating 350 . SD pics. RB"

We serviced a

KITCHENAID DISHWASHER

Model kdtm704ess1

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/04/2023

"Cx states unit not washing well. Inspected, found all spray arms clogged, lower spray arm starting to split, lots of debris in filter area. Entered diagnostic mode, found saved f6e1(inlet low/no water), f9e4 (diverter lower spray arm error), and f8e1 (slow drain). Ran service test, unit filled, wash motor sounds good, drained with no issues, lower spray arm did not move. Advised cx unit would need at least lower spray arm and sump assembly, but should also have spray arms and manifold replaced as well. Quoted cx for full repair, they will contact us if they want unit repaired."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 08/04/2023

replaced all parts tested unit works as designed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS06

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/04/2023

"CX Complaint is the oven lights and the fan in oven making noise, Inspected unit and found both light not working properly in oven, also found the convect fan making noise after heating up. Ordering light and will use fan and latch on return; ordrng 1 WPW10519866 (Oven light)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Alexandria, VA 22301

Davonte

Job Details: 08/04/2023

"cx complained unit was making clicking noises, installed new gearcase and slider, tested unit, now working as should"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEM8

Near Rockville, MD 20850

Marc M.

Job Details: 08/04/2023

cx complaint large sheets of ice in ice bin. inspected unit and found crack in base of icemaker mold. replaced icemaker with pre id parts and cycled immediately. unit cycled with no dripping. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Red Lion, PA 17356

Justin L.

Job Details: 08/04/2023

Cx complaint unit stopped working again. Was able to access unit and found 240.2VAC found thermal fuse OL. Verified element wasnt grounding itself out. Checked control and no blow outs but when checking heating circuit from red to ground and black to ground unit is suppluying a continuos 120VAC to element not allowing it to cycle. Control no longer available. Informed cx and moved on no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Dumfries, VA 22026

Tanner B.

Job Details: 08/04/2023

"Replaced the rc evap cover , tested unit .. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Ashburn, VA 20147

Richard B.

Job Details: 08/04/2023

"CX complant. Microwave has scorch mark on top. Inspected unit and confermed issue. Scorch mark ob top , Found wave guide has a burnt area ion it, Ordering wave guide cover. Found microwave heats fine. Heated wet paoper towel several times . Ordering wave guide cover. Further work needed. Control is bright and responsive. RB; ordrng 1 W11193296 (cover)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Millsboro, DE 19966

Michael E.

Job Details: 08/04/2023

Replaced both controls as per previous diagnopsis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Newark, DE 19711

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Found the drain hose on the floor causing the unit to syphon out as its filling. Unit had f8e1 error code. Tested all other functions of washer. Informed cx to correct drain hose and unit will work properly. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Newport News, VA 23608

Lucas R.

Job Details: 08/04/2023

"cx complaint dispense and ice not not working, door alarm on, checked unit, L ff door switch failed in test 16, removed switch found moisture in cabinet corrosion on wires, switch ohmed good, called techline spoke with Andrew, advised was acceptable amount of corrosion, and to replace switch, dried wires and switch housing, replaced switch and sealed around switch with silicone, tested, unit working as designed.; ordrng 1 W11384469 (switch lr/vs) and 1 8201711 (adhesive lr/vs), used 1 W11384469 (SWITCH lr/vs), and 1 8201711 (ADHESIVE lr/vs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Millsboro, DE 19966

Michael E.

Job Details: 08/04/2023

Replaced freezer door as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS05

Near Washington, DC 20016

Brian F.

Job Details: 08/04/2023

"Cx states water not dispensing, not making ice, tested and confirmed. Installed new filter housing and valve. Unit is now dispensing water, IM filled. Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/04/2023

"C xcomplaint is the hood light not turning off, Inspectedunit and found the control relay not working hood light staying on, Replaced control and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Biglerville, PA 17307

Drew B.

Job Details: 08/04/2023

arrived and went to replaced compress and when i cut the suction tube out the other end up near the cabinet literally just broke off.. which is why this brand new unit never cooled and leaking there the whole time. will need the suction tube and condesner for issues with the line lining up to the discharge port @compressor.. compressor is left there and partially installed.. will need the condesner and suction tube NO evap needed.; ordrng 1 W11518247 (1SUCTION tube) and 1 W11577970 (condenser) and 1 SSTECH (SSTCH)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22306

Lloyd B.

Job Details: 08/04/2023

"Cx complained of a noise. Inspected the unit and found that there is a frost buildup on the evap with the fan running. In diagnostics, activated the heater but it did not come on due to a faulty wire. Unit needs new heater; ordrng 1 W11650660 (heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near McLean, VA 22101

Jason A.

Job Details: 08/04/2023

CX complaint FRIDGE not making ice. FRIDGE was pushed too back & water line pinched. CX corrected water now flows but icemaker did not return. Found E5 error for bad IM thermistor. Reset breaker to clear & test 57 harvest good & 45 fills. NO LEAKS. Leveled doors & leaned unit back. Icemaker FBO > JJ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, DC 20017

Leon

Job Details: 08/04/2023

replaced heater in unit then te4sted unit to maker sure heater worked which it did

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Silver Spring, MD 20901

Israel R.

Job Details: 08/04/2023

"Customer complaint unit display is not turning on. I tested the unit and found the unit is not turning on. I was able to get into diagnostics and no errro codes. Called techline and we tested polarity, power and operations. And adviced to replace control and UI. Ordering parts 3 controls and 19 UI. Needs 2nd tech stacked.; ordrng 1 W11378949 (Control panel) and 1 W11331275 (Control)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Virginia Beach, VA 23455

Carl A.

Job Details: 08/04/2023

replaced open heating element tested unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Arlington, VA 22203

Simon

Job Details: 08/04/2023

Cx complaints ice maker bail arm wont stay up inspected unit shut arm defective .replaced bail arm unit good to go .SZ

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Alexandria, VA 22304

Lloyd B.

Job Details: 08/04/2023

Cx complained of a noise. Could not remove agitator. agitator needs to be broken off; ordrng 1 W10902814 (agitator)

We serviced a

KITCHENAID FREEZER

Model KRFF707ESS01

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/04/2023

"cx complaint unit not cooling , checked unit and found while in test 3 evap fan dosent kick on . tested all other major componets and everything checked good . unit will need a new evap fan along with thermistor replaced on unit to allow unit to properly cool.; ordrng 1 W10846539 (fridge evap fan/thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Upper Marlboro, MD 20772

Sherwood

Job Details: 08/04/2023

cx complaint not making ice. arrived today and could not confirm issue IM bin is full ran IM test and its rotating and calling for water temps in both section are ideal so advised cx to monitor that issue. cx did have issue where ice was not being dispensed from front i notice ice bin was jammed. fixed issue. but this cx pan holder and crisper are both warped and rc handle is showing signs of delamination.; ordrng 1 W10904001 (pan holder) and 1 W11046494 (crisper) and 1 W11045530 (handle)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Aldie, VA 20105

Demonte S.

Job Details: 08/04/2023

Installed the Cab Roller. Unit working as Designed. ( Cx has floor Damages. We didn't do. I even had the cx sign the Tyc Card stating we didn't do this Damages. Pictures are on the Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near East Berlin, PA 17316

Drew B.

Job Details: 08/04/2023

arrived and replaced compressor and drier and ran nitrogen through no leaks and pulled vac 30 in held 25 mins then filled 4.8 oz r134a and full frost pattern started occuring see pics. and allow time to properly cool

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Falls Church, VA 22041

Lloyd B.

Job Details: 08/04/2023

Cx complained of a slow dispense. Installed new filter head assy and tested and it now works as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Great Falls, VA 22066

Jason A.

Job Details: 08/04/2023

CX complaint FRIDGE water drips randpmly from spout. Slow drip. Replaced valve & test water dispense & iceaker harvest & fill. NO LEAKS. Home is on well water. > JJ

We serviced a

MAYTAG WASHER

Model MHW7000XW2

Near Reston, VA 20194

Jason A.

Job Details: 08/04/2023

CXcomplaint WASHER not advancing. Checked & measured U17 5VDC & 13VDC present. Repalced CX provided parts but same issue. Unit clicks - door locks but no tub movement. Returning tech new ACU is in - original left with CX. Replace MCU. CX wants to try the original ACU but advised him it may be faulty also & could damage the new ACU > JJ; ordrng 1 WPW10374126 (MCU)

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, VA 22901

Danny R.

Job Details: 08/04/2023

unit is in negitive suckion -20 low side 325 high side called wp tech line step one in test for 20/110 step 2 40/50 step 3 10/175 step 4 -15 /225 step 5 - 15 /175 spoke with tech line unit is restricted and cant be fixed being put up for review.

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFL30IGX00

Near Potomac, MD 20854

Julian H.

Job Details: 08/04/2023

CX complaint about unit freezing over upon arrival found that unit was overfrosting like heater wasnt working put unit on test mode heater not doing anything defrost unit by hand really bad frost over found connector to harness not sitting all the way replaced with preid harness asm secured thermistor to suction line must wait 24 hrs to cool down

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM04

Near Leesburg, VA 20176

Ezra M.

Job Details: 08/04/2023

"unit leaking when water dispensed. leak coming from dispenser hose connection at bottom of fc door, ordering stepdown connector to replace current one.; ordrng 1 WP4373559 (fitting)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Williamsburg, VA 23188

Orbie

Job Details: 08/04/2023

"replaced tube, tested unit working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Freeland, MD 21053

Bernard M.

Job Details: 08/04/2023

"Cx complaint the top oven isn;t heating. Entered service mode and found error code F9E0 product miswire. Set preheat for 350 and unit reached temp after 45 min. Bothe elements come on during preheat. Per previous checks and conversations with TL, ordering main harness. Gave cx quote to turn into extended warranty, once approved contact cx to reschedule; ordrng 1 W10632452 (harness)"

We serviced a

MAYTAG OVEN

Model MGR8674AS1

Near Ashburn, VA 20147

Ezra M.

Job Details: 08/04/2023

oven not heating properly. bake ignitor intermittently sparking at base near harness connection instead of at element. reordering bake ignitor.; ordrng 1 WPW10324262 (igntr-oven)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Monrovia, MD 21770

Ricky E.

Job Details: 08/04/2023

"customer stated that the unit was vibrating... verified issue fnd higside lines vibrating against the cab. moved lines, unit cks ok.."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Monrovia, MD 21770

Ricky E.

Job Details: 08/04/2023

"customer stated tht the units cavity lamp was out. verified issue, fnd no power to the transformer and the transformer seemed to look overheated and may have blown the bulb and control.. need parts.. will have other parts just in case...; ordrng 1 w11325786 (micro ap board) and 1 W10886919 (lmp-basles)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Beltsville, MD 20705

Israel R.

Job Details: 08/04/2023

Customer complaint unit is not making ice and is leaking. I tested the unit and found the ice maker is not moving at all and the tray is loose. I replaced ice maker and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Chantilly, VA 20152

Demonte S.

Job Details: 08/04/2023

Installed the Control Board & Power supply Control Board. Tested the unit. Unit is working as Designed.

We serviced a

IKEA DISHWASHER

Model IUD7555DS3

Near Chesapeake, VA 23320

Branden R.

Job Details: 08/04/2023

"cx complaint unit not washing , checked unit and found all major componets checked good and running as designed found error code f7e1 no heat tested and found control will need to be replaced on unit to allow unit to properly cycle . ; ordrng 1 W11108143 (control)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/04/2023

"CX Complaijnt is the unit isnt filling, Inspected unit and found the unit isnt filling error for valve ohm out valve and found its testing out of range, 30day"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Triangle, VA 22172

Tanner B.

Job Details: 08/04/2023

"F2e1 error from control, cancel button intermittently unresponsive, took a few trys to enter diag . Unit needs new control ( special order no eta ); ordrng 1 W11620552 (control)"

We serviced a

MAYTAG RANGE

Model MGR6600FW1

Near New Providence, PA 17560

Justin L.

Job Details: 08/04/2023

Cx complaint unit not working. Was able to access unit and verify complaint. Found unit to ignite and go for about 30 seconds shut off. Reordering the control and spark module and office will need to contact cx for return; ordrng 1 W11325559 (white control) and 1 W11162730 (spark board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS04

Near Stafford, VA 22554

Robert W.

Job Details: 08/04/2023

"CX Complaint is the unit isnt making ICE, Inspected unit and and found error for IM cycled power cleared code ran diag and found IM getting power but wont cycle, Fill test is working properly, Ordering IM; ordrng 1 W11658802 (IM)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Silver Spring, MD 20906

Roberto I.

Job Details: 08/04/2023

"CX complaint Rc too warm.Found Rc at 45F and evap not defrosrig. Defrosted avap and ran forced defrost. The bi-metal was closed, the heatr received 120V and turned on. Ordering control board W11670354; ordrng 1 W11670354 (control board)"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Baltimore, MD 21212

Shane M.

Job Details: 08/04/2023

cx complaint the unit wouldnt power on. upon looking over unit. unit powers on n heats. gave a quote for the control panel WP8558755 $616.36 cx paid svc by card. unit a STACKABLE. 2ND TECH needed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Arlington, VA 22203

Simon

Job Details: 08/04/2023

CX complaints refrigrator door gasket not seal properly .inspected unit door gasket worn out .replaced door gasket .unit good to go.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Naxera, VA 23061

Lucas R.

Job Details: 08/04/2023

"replaced hinges and lid, calibrated, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Silver Spring, MD 20906

Roberto I.

Job Details: 08/04/2023

"CX complaint unit not finishing cycles.Ran test mode, found F7E7 error. Ran a yest mode, found shifter not moving and unit not agitating properly. Replaced shifter using pre id part. Ran a calibration cycle, and then a test cycle. The unit worked as designed"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Arlington, VA 22207

Simon

Job Details: 08/04/2023

"CX complaints washer cntrol panel not working properly.inspected unit and replace control board ,console and pressure switch .tested unit rapid wash mode .no error code found .unit works as designed.SZ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Rockville, MD 20853

Roberto I.

Job Details: 08/04/2023

"CX complaint unit not cold enough, Rc door gasket has no suction.Temperature check with thermocouple showed 3F in the Fc and 39F. Temp setting was below the raccomended and unit isinstalled right next to 2 food warmers, and the temperature right outside the Rc door is 91F. Found Rc gasket not sealing on left side. Molded gasket by using heat. The unit is good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Israel R.

Job Details: 08/04/2023

Customer complaint unit is sealing correctly. I tested the unit and found the unit is not sealing the gasket is breaking. I replace the gasket and notice the other gasket is failing too magent is coming out. Ordering gasket for the left side door.; ordrng 1 W10830046 (gasket-fip)

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Norfolk, VA 23518

Carl A.

Job Details: 08/04/2023

"cx complanit of water in unit pior to running a load of clothes in the the unit ,checked unit to find that the water vavles are not fully closeing causeing t he bottom of tub to fill wit hwater and dispencer ordering water valves for repairs break down as follows 1/WPW10212596, cold valve,1/WPW10212598, hot valve,service call 0.00parts 131.33shipping15.00labor 15.00sub total 256.33tax 7.88grand total 264.21deposit 264.21; ordrng 1 WPW10212596 (valve) and 1 WPW10212598 (valve)"

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