We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/10/2023
"cx complaint is the unit displaying an error code when using the oven. when i arrived cooktop was in use. i checked for codes and found F1, F2. cleared code and ran a bake cycle. F1 returned before it preheated. i found outlet is wired properly. ordering control board for return. schedule when part is available.; ordrng 1 W11620481 (control board)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Centreville, VA 20120
Richard B.
Job Details: 05/10/2023
"CX complant. Washer leaking . Inspected unit and found some drip marks on inside of rear of cabinet below the inlet valve. Installed new valve , Leveled unit and tested . Not leaking . Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Mechanicsville, MD 20659
David J.
Job Details: 05/10/2023
Cx complaint oven turns off after getting to temperature. Arrive today inspected unit and could not verify complaint. Asked customer to explain to me what they were noticing. They had stated when the oven comes on and gets to current temperature to bake element cuts off and then comes back on. I explain to her thats how the unit is supposed to work. I explained that it finds an average temperature so the element will cut on and off to save power. Tested all functions of unit. Unit is working as designed job complete
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/10/2023
"Removed and replaced the control, start device, and capacitor also the evaporator fan motor tested for proper use unit now functions Normally"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Alexandria, VA 22310
Robert W.
Job Details: 05/10/2023
CX Complaint is the unit is tripping breaker. Inspected unit and found unit console not responding lights come on but nothing is happing or respionding. Ordering Console and control; ordrng 1 W11230393 (control)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LB1
Near Alexandria, VA 22310
Robert W.
Job Details: 05/10/2023
"Cx Complaint is pitting in cooktop glass and small crack after use. Inspected unit and found pitting in the cooktop glass under side of cooktop caused cooktop to crack, Replaced and unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Woodbridge, VA 22193
Richard B.
Job Details: 05/10/2023
"CX complant. Washer dosent start when starting. Inspected unit and found no error codes in diagnostics. CX stated she holds the power button and then holds the start button and the delay of the unit starting, stops machine. . Ran a test wash , Unit powers on . then when hitting the start button all lights progressively light up and unit starts cycle by sensing , then rotating slightly , then lid locking and then filling and starting rotation . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB00
Near Portsmouth, VA 23701
Zachery R.
Job Details: 05/10/2023
"cx complaint no cool, checked unit, come to find start device not seated to compressor, seated start device, tested, unit is forming a frost pattern. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Severn, MD 21144
Robert L.
Job Details: 05/10/2023
"installed new transmission, recalibrated unit now working fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Baltimore, MD 21224
Emmanuel R.
Job Details: 05/10/2023
"Replaced the locked uo compressor with a new one. Vaccumed down, held a vaccum. Filled with 48oz r600. Unit started buidling a frost pattern. Advised customer allow 24hrs for temps to stabilize. Unit is now working properly."
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Dale City, VA 22193
Tanner B.
Job Details: 05/10/2023
arrived a few minutes before end of time frame and cx answered the door and stated it was too late for her and to reschedule / wants a new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs321sdhw08
Near Virginia Beach, VA 23451
Lucas R.
Job Details: 05/10/2023
"cx complaint intermittent noise, checked unit fc temp at -3, ff 35, unit pulled upon arrival, adjusted condenser, unable to duplicate noise, removed evap cover, per cx noise is from evap fan, possible issue with bushings in fan, insulated evap compartment, ordering fan. expart; ordrng 1 W11559968 (motor evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW03
Near Virginia Beach, VA 23455
Lucas R.
Job Details: 05/10/2023
"replaced drier and installed coupler, pressurized, found leak at evap, replaced evap, vacuumed 20 min. charged, pressures at 10 L, 200 H, flushed system, vacuumed again, pressures at 0 L 125 H, frost forming, advised cx to monitor, unit working as designed.; ordrng 1 WPW10383615 (thermistor lr/vs), used 1 WPW10383615 (THERMISTOR lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Maryland City, MD 20724
Leon
Job Details: 05/10/2023
replaced both rc and fc doors tested unit doors open and closed smoothly IM and water worked as well
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Great Falls, VA 22066
Simon
Job Details: 05/10/2023
Cx complaints door not leveling and unit not cooling .LEFT door gasket replaced door leveled .extension DRIAN pipe replaced as CX REQUESTED .SZ
We serviced a
JENN-AIR OVEN
Model JJW2427IL00
Near Washington, DC 20015
Samuel R.
Job Details: 05/10/2023
"replace parts, checked all connections and everything checked out good.unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 05/10/2023
"cx complait is the unit being completly dead, not powering on. confirmed complaint. pressed power and nothing happened, cant enter diagnostics. outlet is wired properly and control is getting 125vac. i have no votage from control to UI. unplugged everythign from board but still no power. ordering control baord. schedule when part is available.; ordrng 1 W11626074 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Manassas, VA 20112
Richard B.
Job Details: 05/10/2023
"CX complant Not cooling. Inspected unit and found heavy frost on evap cover , Found heavy frost on evap , Thawed out both , Found heater connection disconnected and not defrosting. . Reassembled unit and unit is cooling but will need heater aassembly . Not iin stock. Further work needed. RB; ordrng 1 W11650662 (heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Brunswick, MD 21716
Ricky E.
Job Details: 05/10/2023
"w11462458 150.18, w11460962 78.75, labor 120.00, shipping 15.00, tax 13.74... the unit was giving a 6-1 error. this shows as a comm error between the ui and control. the unit wouldnt go into diag.. the customer is unsure about the repair.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20164
Christian C.
Job Details: 05/10/2023
"Cx complaint damage to RC liner, scratch to left door, and missing shelves. Cx says they do not want to get unit fixed. Advised to call whirlpool customer service. If cx calls back to get unit repaired order LW11255360-FC door, W11449890-shelf, W11162443-drawer, and W11368751-drawer holder."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 05/10/2023
"the customer stated that the unit has started to drop cooling at times. on arrival i tested temps and fnd the unit at 7 and 40. this is in spec, but the customer has seen temps as high as 47 in the ff section.. test 56 shows E0, no error... the compressor when turning on is straining... unit needs the compressor; ordrng 1 W10276644 (compressor) and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/10/2023
CX Complaint is the unit is making noise. Inspected unit and found idler making noise also the wheel is making a vibration noise and the compressor fan making a rattle noise. Ordering idler and wheel will use compressor fan on return.; ordrng 1 W10837240 (Idler) and 1 W11573366 (Wheel)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK
Near Washington, DC 20002
Samuel R.
Job Details: 05/10/2023
cx complaint unit bellow is loose.inspected unit and found bellow clamp to be missing found clamp and imstalled clamp.unit is now working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leesburg, VA 20175
Ken M.
Job Details: 05/10/2023
"Customer complaint is that the hood fan does not automatically turn on and the hood light is not working. Customer had already tried replacing the bulb. Found the bulb they had just put in burnt out. Ordering control, socket, and bulb.. Hood fan works when manually started. Sensor that tells the fan to turn on is replaced with a thermistor on the control being ordered.; ordrng 1 W11342846 (control) and 1 W10210871 (holder,lamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newport News, VA 23602
Justin W.
Job Details: 05/10/2023
cx complaint unit not cooling. checked unit to find brown wire arced to evap fin and unit not defrosting. confirmed no ss damage from arced wire. cut off end and mullinex connector added length of wire and wire connectors to bypass mullinex until new part arrives. unit will work until new part arrives.; ordrng 1 W11650662 (heater)
We serviced a
MAYTAG FREEZER
Model MFW2055FRZ00
Near Norfolk, VA
Lucas R.
Job Details: 05/10/2023
"upon arrival cx unit started making ice, temps at 5 and 42, removed ice block, unit has full frost pattern, found evap fan struggling, verrified 120 vac to evap fan, fan intermittently hanging up.; ordrng 1 WPW10464673 (motor-evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Silver Spring, MD 20906
Brian F.
Job Details: 05/10/2023
"Cx states items in RC freezing, inspected and confirmed. Informed cx RC is overloaded, damper and air flow channels blocked with food. Advised cx to store less food in RC, keep items away from damper and back wall. Unit leaning forward, adjusted feet to level. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUB35X24HZ02
Near Silver Spring, MD 20901
Brian F.
Job Details: 05/10/2023
"New door was damaged out of box, reordering door.; ordrng 1 W11369466 (door assy reorder)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Frederick, MD 21701
Ricardo S.
Job Details: 05/10/2023
"the client complains that the dispenser softener leaks because is broken under, inspected unit and confirm issue, the drawer is crack and leaks, replaced part, unti tested and works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chesapeake, VA 23320
Zachery R.
Job Details: 05/10/2023
"cx complaint unit leaking, checked unit, come to find water supplied lines cross threaded. removed and inspected threads, threads are good, secured hor water supply, tested, no signs of any leaks, unit working as designed. advised cx to run a cycle and monitor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Vienna, VA 22181
Tanner B.
Job Details: 05/10/2023
"Inspected the units fc /rc door seal .. the gasket is sealing against cabinet , no air leaks from seal.. there is no frost in fc.. found the im not producing ice in timely manner... measured temp at -2 degrees F.. probably dropping a couple more degrees .. Replaced IM assembly and ran test mode.. harvested and filled..informed cx to let unit make ice for 24hrs and not tio use it to verify opeartion.. and keep in mind using alot of ice it will not keep up sometimes .. leaving door that was shipped to cx on front porch , didnt need to use it ..; ordrng 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23227
Chris B.
Job Details: 05/10/2023
cx comp unit states f8e4 insp unit found water line loose and dripping into drip pan causing f8e4 code seated water line insp for leaks cleared code tested unit no errors stored at end of diag cycle collceted 120 sc cc cx satted she will be calling in with recite within warranty to collcet refund
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Silver Spring, MD 20906
Brian F.
Job Details: 05/10/2023
"Cx states unit won't start cycle, tested and confirmed. Found cycle selector knob defective, knob spins but won't adjust timer. Informed cx knob is temporarily out of stock.; ordrng 1 W11675852 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hanover, PA 17331
Sal R.
Job Details: 05/10/2023
"CX complaint is that the nunti has lost cooling in the FC . I found that the Evap has a leak. I am ordering 1 sealed system repair. I am orderign all SS parts. Unit will need a 3 call count for return visit and LOKRING is requirred. Once the parts are avalible, please ahve someone formt eh office call to set a return date.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupling 4 @ tribs) and 1 W11504430 (coupling 6 @ tribs) and 1 W11506619 (coupling 33 @ tribs) and 1 W11109499 (drier filter) and 1 W11504445 (coupling @8 tribs) and 1 W11504447 (coupling @ 7 tribs) and 1 W11579351 (evap 2 @tribs) and 1 lokring (lokring) and 1 3callcount (3 call count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS
Near Bluemont, VA 20135
Danny R.
Job Details: 05/10/2023
cx states water comes in and icemaker doesnt work and not cooling right found evap cover frozen and icemaker not working i found harness in door open found serive ppointer on icemaker and evap cover .; ordrng 1 W11332011 (control) and 1 W10888882 (icemaker) and 1 W11167902 (evap kit) and 1 W10849516 (door)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 05/10/2023
As per previous tech was able to access unit and replace harness. Lifted feet to give more space. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model KUDI02IRBS1
Near Kensington, MD 20895
Roberto I.
Job Details: 05/10/2023
"Cx complaint at the end of the cycle fresh water overfilled in the tub and leaked on the floor.Ran test mode, no errors. Filled and drained water several times with no issue. Float switch tested ok. Ran a test cycle, no leaks at all. Possible issue with inlet valve or controll board or both. Quoted tepair $477.68 with $125 labor for control board WPW10084141 and inlet valve WPW10158389 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 WPW10084141 (control board) and 1 WPW10158389 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Hampton, VA 23666
Justin W.
Job Details: 05/10/2023
cx complaint ice maker not working. checked unit to find ice maker currently working. found vent in back blocked causing slow to no ice production. advised cx to leave vent unblocked and call us back if unit stops working again. tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Frederick, MD 21702
Ricky E.
Job Details: 05/10/2023
"W10779716 63.68, WPW10586735 297.10, labor 120.00, shipping 15.00, tax 21.65... customer stated that the unit will not hold temps, and takes long time to heat. fnd a blown element and a faulty control.. customer unsure about the repair..."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Baltimore, MD 21229
Emmanuel R.
Job Details: 05/10/2023
Found the bolt for the splutch has back off causing pulley to hit the guard.Inturn making a bunch of noise and putting strain on other components. Replaced splutch belt hub and agitator.Test unit.Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW
Near Midlothian, VA 23112
John P.
Job Details: 05/10/2023
Installed shield.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Annandale, VA 22003
Robert W.
Job Details: 05/10/2023
Cx complaint is the finish is peeling. Inspected unit and found the front panel crome piece is peeling the finish away. Door gasket is allowing to much heat out which is taking away the finish on trim. Ordering trim and door gasket; ordrng 1 W11564642 (Trim) and 1 W11562931 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Richmond, VA 23225
Joseph D.
Job Details: 05/10/2023
Replace failed to door switch unit working properly; ordrng 1 W11384469 (Switch van stock)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23223
Chris B.
Job Details: 05/10/2023
opened valve to find wrong part reordering valve; ordrng 1 W11513255 (valve)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Lititz, PA 17543
Justin L.
Job Details: 05/10/2023
As per previous visit was able to access unit and replace part. tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL OVEN
Model KSEG700ESS6
Near Towson, MD 21204
Shane M.
Job Details: 05/10/2023
"cx complaint the unit isnt starting bake cycles. found F2E1, stuck key on bake & 1,2,3. ordering console.; ordrng 1 W10915661 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Hockessin, DE 19707
Frederick R.
Job Details: 05/10/2023
CX complaint is WM wont advance cycles. Inspected/tested and unit works in diagnostic cyles as well as indiviual testing. Based off CX complaint Im ordering control and lid lock. bot parts in stock. Spoke to CE. Scheduled CX for this Friday 5/12. AM APPT; ordrng 1 W11608056 (control) and 1 W11307244 (latch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Potomac, MD 20854
Roberto I.
Job Details: 05/10/2023
"CX complaint upper rack wont stay on upper position.Tested rack, it worked ok to me. Removed and inspected adjuster, found nothing wrong. Unable to replicate any issue, the rack worked as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23608
Justin W.
Job Details: 05/10/2023
cx complaint slight cleaking noise. checked unit to find nothing in blower housing. checked to find motor has metal piece that is coming off causing sound during use. ordering motor and blower wheel to complete repair.; ordrng 1 279827 (motor(4 upper marlbaro)) and 1 WP694089 (blower wheel)
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ02
Near Charlottesville, VA 22911
Kyle A.
Job Details: 05/10/2023
Found cx icemaker jammed. Replaced icemaker but will need to return to replace torn gaskets.; ordrng 2 W10830055 (Gaskets)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Crofton, MD 21114
Dustin F.
Job Details: 05/10/2023
"Replaced all parts then calibrated and tested unit, unit now working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Baltimore, MD 21213
Alexander D.
Job Details: 05/10/2023
"upon arrival cx son said theres nothing wrong with unit, his sister is overloading it so it cant spin all the water out of the clothes. he also mentioned they have extended warranty. advised cx if i didnt get any contract info dispatched to me and if i diagnose unit i would have to charge for everything. cx declined service since unit is working fine for him. advised cx that if we need to come back to service unit, make sure they contact contract company to get warranty info dispatched to us. no service provided, no money collected"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Richmond, VA 23229
John P.
Job Details: 05/10/2023
CX complaint unit not working checked unit found bake element had thermal event and cooling fan making noise.Quoted CX:W11107275 $118.28 fanW11099784 $225.67 control W10779716 $63.68 element $200 labor$15 shipping
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Leesburg, VA 20176
Ken M.
Job Details: 05/10/2023
"Customer complaint is that the ice maker is forming blocks of ice in the ice bin, ice maker is leaking. Ran test 120 and the ice maker cycled properly. Ran test 97 and the ice maker started leaking between the mold and drive assembly. Ice maker mold has failed, ordering ice maker.; ordrng 1 W11646196 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Charlottesville, VA 22902
Kyle A.
Job Details: 05/10/2023
Found leak at ff evap. Replaced drier and added coupler will need to return with second tech and ff evap as it was not with me; ordrng 1 W10552972 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Odenton, MD 21113
Shawn D.
Job Details: 05/10/2023
"opened system and seemd full of r600, confimred compressor only buzzes when runs. rpelaced the compressor coupler drier then vacumed unit down and filled to recomended and started cooling. unit is good"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Tysons, VA 22102
Jason A.
Job Details: 05/10/2023
CX complaint WASHER wont start cycles & tub is shaking. Replaced suspension & replaced control & console. Level unit. Calibrate & ran test wash > 305 > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boiling Springs, PA 17007
Fred G.
Job Details: 05/10/2023
"arrived at cx home and found cx said the FC was not cooling as it should. i took FC temp while replacing the IM and ice box fan. I found the FC was 21 degrees. removed FC evap cover and found ice ball at the cap tube. unit has a leak in the SS. unit needs compressor, dryer, RC evap, 3 call count, 3 process stubs. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (filter/dryer) and 1 W11492867 (RC evap) and 3 W1506635 (process stub)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Sterling, VA 20164
Christian C.
Job Details: 05/10/2023
Cx complaint unit lights are dim. Inspected unit jumped FC led and top leds are now working. Jumped top left side led and others lit back up to normal. Ordering 2 led modules. Cx paid in full.; ordrng 2 W11601310 (led module)s
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23608
Justin W.
Job Details: 05/10/2023
cx complaint unit not working. checked unit to find no error codes ran component activation. unit working as designed checked gearcase to find no oil leaks. cx showed video and error code f5e4 showed on video. notified cx to use unit if it happens again unplug unit wait then plug unit back in open lid then close lid and try again if that does not work for her to call us back cx agreed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Tysons, VA 22102
Jason A.
Job Details: 05/10/2023
CX complaint MW+O combo oven door falling. Found OVEN door taped down & left hinge popped off receiver. Reset lock & check bt hinges secure. Test door operates properly. Unit heats > JJ
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Aldie, VA 20105
Daniel J.
Job Details: 05/10/2023
right top side of fridge door pops open when door is closed inspected found that screw that attaches hinge to door broken at hinge point allowing door to shift when closed door sent to customer no screws incluuded called tech line informed number 21 on cabinet parts ordering screw sugguested by tech line only flush mounted screw near hinge point infomred customer of service fees and she wants to speak with jennair due to concerns risk of falling while in use parts and labor screws sent to cx collected 120 for sc and 110 due on return; schdld next appmnt for 5/16 TUE am
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Falls Church, VA 22043
Jason A.
Job Details: 05/10/2023
CX complaint FRIDGE RC items are freezing. Unit stored in shed & plugged in. Lights & LEDs are not working & maintenance took out door sw. Measured thermistors. FC thermistor pink+gry 8.81 OHMs read in FC with good frost pattern = 32F (reading is off!) /// RC thermistor org+blu 6.05 OHMs with RC doors open. Replaced ACU+FC thermistor+harnesses. SeeSDpics. Set temps to recommended. Placed 2 water bottles in RC & maintenance will check for freezing in 48hrs > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mechanicsville, VA 23111
Chris B.
Job Details: 05/10/2023
cx comp unit will not cool insp unit cx had unit unplugged advised cx to run unit till return visit; schdld next appmnt for 5/18 THU !
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Earlysville, VA 22936
Eric F.
Job Details: 05/10/2023
"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stafford, VA 22556
Thomas B.
Job Details: 05/10/2023
Removed and replaced the shifter and capacitor tested for proper use unit now functions Normally
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS2
Near Leesburg, VA 20175
Daniel J.
Job Details: 05/10/2023
while attempting to removed door screw holding door to hinge point black screw head stopped turning attempted to remove inner door but risk of damaging cook top informed customer is screw is broken while trying to remove wouldnt be able to attach door after customer paid for screw by check; ordrng 1 w10143963 (screw)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Towson, MD 21286
Alexander D.
Job Details: 05/10/2023
"cx complaint unit leaking from door on left side, small puddle. inspected unit and verified complaint. inspected vent and the gasket looks good. ran test cycle with front panel removed and unit started dripping from left door hinge within a couple min. pulled unit out and found unit leaking from bottom tub seam on left side. ordering tub. advised cx tub will be shipped here and to call office to schedule return visit after inspecting for damages. cx understands. advised cx to not use unit; ordrng 1 W11409865 (tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20850
Justin S.
Job Details: 05/10/2023
cx had to break tiles to get the unit to come out. replaced the sump and the heater. ran the diagnostic cycle and the unit is filling washing and draining good. the unit is not leaking. the unit is now good
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WET4027HW2
Near Richmond, VA 23227
Chris B.
Job Details: 05/10/2023
replaced basket tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Palmyra, PA 17078
Cody H.
Job Details: 05/10/2023
"CX complains unit is always out of balance no matter load size or cycle. Cx has extended warranty and contracting company dispatched incorrectly, advised cx they would have to pay for visit if they wanted repair done today or contact their warranty to get dispatched correctly.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Sabillasville, MD 21780
Andrew S.
Job Details: 05/10/2023
Cx complaint is that the unit has a loud humming noise when it running. Upon arrival I that the compressor is causing the noise. It was getting louder the longer it ran in the cooling cycle. I also found that the control is shutting off intermittently when the compressor is running. I called MM and verified the repair. Cx also pointed out that the door Gasket is torn. I quoted the cx for the cost of the SS repair and control/gasket replacement. I am ordering the parts needed for the repair. Cx paid for the service/taxes/shipping and parts. Cx will owe the labor charge on return.; ordrng 1 W10841139 (Compressor) and 1 WPW10143759 (Filter Drier) and 3 w11506635 (Process Stubs)s and 1 W10195924 (Evap) and 1 8201809 (Door Gasket) and 1 LOOK (LOOK) and 1 2tech(builtin) (2 tech (Built IN) SS repair)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Wilmington, DE 19808
Frederick R.
Job Details: 05/10/2023
"CX complaint is WM will not drain. Inspected/tested and found unit full of soaking wet clothes. After CX removed clothes I lifted unit up and found every functioning part completely defective. Gesrcase leaking oil. Unit completely inop. Ordering gearcase, splutch, belt, motor, capacitor, actuator, control and inlet valve. Unit has a manufacture dat of 37th week in 2022. This will be a 2 count gearcase job. Cannot reschedule due to FBO parts needed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11409708 (pulley shield) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11624938 (control) and 1 W11595805 (inlet valve) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21704
Ricardo S.
Job Details: 05/10/2023
"Cx complains that the Fc not cooling and make nosies again, isnpected unit, found a sheet of ice next to the blade faan. the fill tube leaks, the fill tube hosuing is loose causing the leak,, unit tested several times and ice maker works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Owings Mills, MD 21117
Brian R.
Job Details: 05/10/2023
cx has a list on unit. said unit ran and then came home and unit was shut down and off. nothing running and both sides warm and lost everything. said unplugged for awhile and plugged back in and unit started to work again. says ice bin has a crack down center and well as frost or ice in freezer section. unit set to normal temp range. not over packed tested and checked unit. unit not froze over and evap has normal frost pattern. will order parts needed and office will schedule.; ordrng 1 W11566851 (Control) and 1 W11518204 (UI Black) and 1 WPW10558424 (Ice Container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/10/2023
"CX Complaint is the FC and RC lights out. Inspected unit and found the RC light dim and FC light out, Tested FC light and RC light came back on replaced FC light and unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model w10786090a
Near Edgewater, MD 21037
Dustin F.
Job Details: 05/10/2023
"cx complaint: unit wont draininspected unit, confirmed CX complaint. Found F6E4 andF4E3 fault codes. with water in unit. Tested wash motor and have it reading open. Drain pump is also reading 2 ohms. Unit needs new sump assembly and drain motor. Quoted CX for the repair and charged $120.00 svc fee. rn cx doesnt want to repair."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Harrisburg, PA 17111
Cody H.
Job Details: 05/10/2023
CX complains unit is making loud squeeling noise while running. Advised cx they were out of warranty and would have to pay service fee and for parts if installed. Cx declined service at this time due to unit not currently making noise. No work done at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Wormleysburg, PA 17043
Fred G.
Job Details: 05/10/2023
"Cx complaint unit is making a grinding noise. inspected unit and entered diag and found f3e3, f6e3. cleared codes and ran auto test and found when unit is empty in a spin I can hear the grinding from the gear case. I did check slider and found it to be ok, but i did found gear case oil. unit needs gearcase, slider, console, water valve to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11449841 (gearcase) and 1 W11478526 (UI panel) and 1 W11614513 (inlet valve housing)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0AW03
Near Rockville, MD 20855
Justin S.
Job Details: 05/10/2023
cx says they saw sparking in the microwave and the unit was loud at the time. found the covers are burnt. pulled the covers and dont see any damage to the duct. cx needs the mag inverter and the covers. cx does not wish to proceed at this moment; ordrng 2 W10915651 (cover-plt(51.13))s and 1 W11346197 (mag(221.94)) and 1 W10217711 (inverter(247.17))
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Westminster, MD 21157
Bernard M.
Job Details: 05/10/2023
"Replaced clutch and actuator, inspected suspension and it checks good, ran test cycle and unit completed cycle without further issues."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Williamsburg, VA 23185
Orbie
Job Details: 05/10/2023
"cx complaint unit only showing top leds. verified cx complaint. upon plugging unit in will not start and cannot turn unit off w/ power button. drain pump ohm okay, lidlock good. advised cx she needs control board/encoder. control sent with was wrong part. quoted cx for repair. cx agreed. ordering parts needed for repair.; ordrng 1 W11481116 (encoder) and 1 W11481108 (control) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/10/2023
Per previous diag I was able to access and repalce the heater/harness. I then repowered the unit and verified that the heater was activating. Unit then developed a frost pattern and began cooling. Job complete
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Waldorf, MD 20601
Shane B.
Job Details: 05/10/2023
"cx complaint is poor cooling in the RC section and panrty drawer not clossing. drawer is being pushed open by ice on RC evap. unit set to recomended temps. prob shows 43/6. all thermistors show a pass, both evap fans are running. pantry UI is working. i melted all ice. thermistor reads 8.75k ohms in ice water. called techline. they had me change defrost to timed. advised replacing evap cover due to strange frost pattern and wear marks on back side of evap cover. changed defrost to timed, ordering evap cover. scheudle when availabe.; ordrng 1 W11211387 (cover-evap)"
We serviced a
MAYTAG DRYER
Model MED6230RHW3
Near Toano, VA 23168
Orbie
Job Details: 05/10/2023
"cx complaint unit not heating. verified complaint. checked unit found F3E2,F2E1. pulled unit apart to find faulty element as well as tco. replaced moisture harness due to F3E2 code as well. put unit back together and tested. unit working as designed. advised cx unit will smell for a little while element bakes in."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near McLean, VA 22101
Jason A.
Job Details: 05/10/2023
CX complaint FRIDGE not cooling. Compressor got noisey & locked up. Replaced compressor & install coupler & drier. Check for leaks. Ran vac & filled with 4.50 OZ R134a. Good running / equalise pressures. Test 38 100% 157W & FC is cooling > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DSS0
Near Vienna, VA 22180
Tanner B.
Job Details: 05/10/2023
"1-WPW10455261 sump/ motor if cx calls back.. unit was leaking from diverter , unit needs new sump.. cx paid svc call .. Job complete; ordrng 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model wfw5620hw0
Near Williamsburg, VA 23188
Orbie
Job Details: 05/10/2023
"cx complaint unit leaking. checked unit to find remnants of water leaking but no water currently leaking from anywhere. tested cold valve 1/2 and hot valve. ran through a few cycles to try to get unit to leak. no leaks present currently, but advise cx to call back if unit leaks again. charging cx $120 service charge and completing job unless cx calls back"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 05/10/2023
"Cx complains that the panel not working sometimes, inspected unit, i ran test mode found an error code f6e0 communication error between ui and acu, all connections cks ok, acu receives 120vac, today the panel control works fine, per tech sheet, unit need Acu and Ui .. order parts; ordrng 1 W11261165 (cntrl-elec)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Silver Spring, MD 20910
Brian F.
Job Details: 05/10/2023
"Cx states unit leaking from bottom, inspected and confirmed. Found fill tube and fill cup on IM blocked with ice, cleared ice. Cx declined further service, has decided to stop using IM."
We serviced a
JENN-AIR RANGE
Model JGRP536HL05
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/10/2023
CX complaint about unit not heating well on griddle inspected & takes a very long time to get to 200* issue with griddle control also complaint about ovens bottom not staying locked in found a bowed unit under 30 days; ordrng 1 W10496809 (oven bottom)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Parkville, MD 21234
Alexander D.
Job Details: 05/10/2023
"cx complaint still inconsistent temps in fz. sometimes it does get down to 0 but can get up to 20*, rc is usually between 32-40. inspected unit and verified complaint. unit in defrost and fz at 10* upon arrival. left doors open to until fan started running. fan getting steady 120v on any snowflake setting. evap thermistor reading 8.79k ohms in ice water. called techline. techline said control uses rc thermistor to cycle cooling on and off. rc thermistor reading 8.5k ohms in ice water, a little lower than other thermistor. replaced rc thermistor from v/s. advised cx to allow 3days for temps to adjust and call back if issues persist. techline mentioned issue could be the start of SS leak and may want to consider putting data loggers in each section.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (THERMISTOR(AD v/s)) from stock"
We serviced a
WHIRLPOOL OVEN
Model KDSS907SSS01
Near Wilmington, DE 19810
Frederick R.
Job Details: 05/10/2023
CX complaint is oven temps off. Inspected/tested and found oven about 90deg off from set temp. Checked calibration and found it set at -30. Adjusted calibration up unti unit temps were all in range. Final temp was 359deg when unit hit 350deg. All temps taken with thermocoupler device. Collected $120 SC fee from CX by CC. Unit is now working properly. Job is complete.
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Chesapeake, VA 23322
Austin D.
Job Details: 05/10/2023
came out to resolve the issue. replaced the parts and tested operation. unit is running as designed. cx watched me boil a pot of water and agreed the unit is running as desigend.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23451
Branden R.
Job Details: 05/10/2023
came out to replace parts on unit disassembled and replace all parts needed for repair . tested and unit is running as designed .
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bowie, MD 20721
Leon
Job Details: 05/10/2023
"replaced the evap fan in fc defrosted all the ice that buildt up, replaced the ui tested and make sure all buttons and the IM and water worked which it did with the right side rc door i replaced the gasket and the hinge after i used the hair drier to make gaskert seal better"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Virginia Beach, VA 23452
Branden R.
Job Details: 05/10/2023
cx complaint unit not turning on checked unit and found heavy amount of bugs on control . advised cx they will need to contact pest control to have it serviced . and call back with receipt of pest control service .
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chantilly, VA 20151
Richard B.
Job Details: 05/10/2023
"CX complant , Door falls down. Inspected unit and found vent wax electrical motor issue , And hinges sprung. Ordering both hinges , vent wax motor , bezel and control ,unit washes and drains correctly. Further work needed; ordrng 1 W11573702 (hinge) and 1 w11573703 (hinge) and 1 W11462459 (control) and 1 W11649995 (vent) and 1 W11545290 (bezel)"
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW1
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 05/10/2023
"Cx complaint random water leak.Ran diag, no errors. Inspected unit on top and bottom, found no signs of water leak but found oil leak from the gercase. Ran a test cycle, confirmed noisy gearcase. The unit didn't leak any water. Ran a deep water wash cycle and added more water in the tub with a bucket. The unit didn't leak, drained ok, no sign of water overflowing from the standpipe. Possible random water leak from gearcase seal, but the gearcase should be replaced because of the oil leak. Quoted repair $682.44 with $250 labor for gearcase W11393685, slider W10734521, washplate W10902814 and screw W10752187 replacement. **2 COUNTS** per gearcase replacement. Cx declined; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10902814 (washplater) and 1 W10752187 (screw) and 1 W10752187 (dbl lbr)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near East Petersburg, PA 17520
Justin L.
Job Details: 05/10/2023
As per previous visit was able to access unit and when i opened the box found same issue with new part. Contacted techline and spoke to Nate 6370934. Unit will need burner cap to correct issue. Ordering cap and once in office will need to set return; ordrng 1 W10836474 (burner cap)