Service History 327 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/04/2023

Cx complained the lid would not close. Installed new lid and hinges and tested and it now closes and begins a cycle. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23221

Joseph D.

Job Details: 08/04/2023

unit with failed door latch unable to test capacitor shifter motor etc without latch working must replace latch; schdld next appmnt for 8/18 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Poquoson, VA 23662

Lucas R.

Job Details: 08/04/2023

"cx complaint unit not making ice, checked unit temps at 0 and 37, all loads passed, found e5 thermistor code, thermistor seems ok at 4.5k ohms, cleared code, to reenable, possible glitch in u.i, ordering icemaker for possible thermistor issue.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mineral, VA 23117

Thomas B.

Job Details: 08/04/2023

Cx complaint unit is not working properly inspected unit removed and replaced the sump motor assy tested for proper use unit now functions Normally

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Chesterfield, VA 23838

John P.

Job Details: 08/04/2023

CX complain you did not work found f3 E3 find why not seated on thermistor seated wire tested unit working as design

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Reading, PA 19605

Cody H.

Job Details: 08/04/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, WV 25414

Ken M.

Job Details: 08/04/2023

Customer complaint is that the unit is leaking from the fresh food compartment onto the floor. Inspection of the unit determined that the valve is cracked where the water comes into it. Filter removed to stop the leak until the part can be replaced. Ice maker turned off. Unit needs a new valve.; ordrng 1 W11548535 (valve)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/04/2023

"cx complaint unit unbalanced operation , checked unit and found all componets checked good other then suspension rods on unit , basket has alot of bounce in it when pushed on . ordering new rods for repair .; ordrng 1 W11130359 (Suspension Rod Kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Frederick, MD 21702

Ricky E.

Job Details: 08/04/2023

customer stated that the unit was leaking verified issue and fnd units lower door seal faulty and is starting to bubble... need parts...; ordrng 1 w11664713 (lower door seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QTX02

Near Washington, DC 20016

Brian F.

Job Details: 08/04/2023

"Cx states no water or ice, tested and confirmed, can hear valve activating and water spraying behind. Pulled unit, found holes chewed into reservoir lines. Ordering reservoir, advised cx part is on backorder, unable to provide eta.; ordrng 1 W10645131 (reservoir)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, VA 23505

Carl A.

Job Details: 08/04/2023

"cx complaint of unit not working and water still in unit,checked unit to find no error codes at this time,checked under the unit to find that the wire harness to the drain pump had broke was able to do a temp repairs with wire nut and will need a wire harness to correct the problem; ordrng 1 W11590868 (HARNSWIRE)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Wilmington, DE 19804

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not draining. Found the cx washing items that might not spin out properly. Tested all functions of washer and unit is working as designed. Advised cx proper use and care and loading procedures. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Prince Frederick, MD 20678

Shane B.

Job Details: 08/04/2023

complaint is the unit still beeping and flashing the clean light. found drip pan had water in it again. cx is now using cascade detergent. i found F8E4 saved again. put a detergent pod in unit and started last cycle cx used. after an hours and 20min of running nothing had leaked. i found a lot of soap suds in the unit dispite using cascade. i added some vinegar to clear suds. called techline to document. ordering door gasket.; ordrng 1 W11483553 (tub seal)

We serviced a

MAYTAG WASHER

Model MHWE201YW00

Near Washington, DC 20010

Brian F.

Job Details: 08/04/2023

"Cx states water leaking from torn bellows, inspected and confirmed. Installed new bellows, tested, unit is no longer leaking."

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Paris, VA 20130

Ezra M.

Job Details: 08/04/2023

"frost in freezer. unit still had shipping brackets in place on lid, preventing proper seal. removed brackets."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bowie, MD 20720

Sherwood

Job Details: 08/04/2023

cx complaint is f9e1. arrived today and i did confirm check for error codes and got f9e1 and fae3. cleared codes ran a service diag after good water pressure and spary arm are spinning and unit is draining. checked for error codes again and the f9e1 was gone but unit still given fae3. fan was working in a diag. so checked all connection at acu and fan everything was connected fuse was good. but error code keeps returning. ordering fan and control.; ordrng 1 W11414073 (vent fan) and 1 W11410063 (control)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waterford, VA 20197

Ezra M.

Job Details: 08/04/2023

"installed control and moisture harness, tested unit, working properly"

We serviced a

JENN-AIR RANGE

Model JGRP436HL00

Near Severna Park, MD 21146

Israel R.

Job Details: 08/04/2023

Installed new range and tested. Customer complaint over heating. tested unit after installed the UI control. Unit heated up to 380 and lows 330. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Leesburg, VA 20176

Ezra M.

Job Details: 08/04/2023

"replaced drier and installed coupler. filled with 130 psi nitrogen, and vacuumed sys to -28, both pressures held for 15 minutes filled with 5.75 oz r134a, verified stable pressures, unit cooling."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20009

Leon

Job Details: 08/04/2023

Wrong part was sent out reordering part; ordrng 1 W11035628 (door latch)

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAW3

Near Centreville, VA 20121

Demonte S.

Job Details: 08/04/2023

"Installed the Harness, Ignitor & Clips. Unit is working as Designed."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/04/2023

"replaced convection fan blade. tested unit, preheated unit to 325 on convect bake. no unusual noises. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MVW6500MW0

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/04/2023

"Cx complaint is the unit wont start. Inspected ujnit and found the strike has failed keeping unit from starting, Replaced from van stock and tested unit is working properly.; ordrng 1 W11457841 (Strike), used 1 W11457841 (Strike) from stock"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Potomac, MD 20854

Roberto I.

Job Details: 08/04/2023

"Cx complaint oven burnes food.Ran test mode, found F6E1 error. Noticed that the broil element turns on by itself once the test mode is entered. Issue with control board. Ordering control board W10852104. Cx paid in full ($469.09 with check); ordrng 1 W10852104 (main control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlottesville, VA 22902

Danny R.

Job Details: 08/04/2023

i found the fan blade on condensor fan loose reinstalled checksok

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model Wuw55x24hs01

Near Washington, DC

Leon

Job Details: 08/04/2023

cx complaint was unit wasnt coolin confirmed issue seen the evap was frosten over and the evap fan was not running at all after 5 mins seen the fan wasnt getting any volts tested at the borad still no volts going to it the compressor was hot to the touch the compressor is over working and not cutting off cx would need a new PCB cx said he may buy a new unit all together; ordrng 1 W11407215 (main PCB)

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/04/2023

"Cx complaint washer not spinning properly.Ran test mode, found F0E3, F0E4 and F8E1 errors. Ran a test cycle, found hot and cold reversed. Swapped hoses, cleared errors and ran a new test cycle. The unit worked as designed. Collected $120 with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ocean City, MD 21842

Michael E.

Job Details: 08/04/2023

"CX complaint: RC door gasket coming loose in corner. Tested and verified complaint. I was able to get gasket locked in and it seems strong. If thius problem returns, we will need to order door LW10636410 and direct to CX shipping. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS03

Near Williamsburg, VA 23188

Orbie

Job Details: 08/04/2023

"cx complaint unit not making ice. checked unit. test 16- 9*F, test 79 01, test 28-37*F, test 29-4*F, test 59 fan blowing good. test 120-PA, quoted cx to replace icemaker. replaced icemaker. advised cx to monitor unit. while putting unit back heard humming. called techline spoke with Kurt was advised compressor was noisier than normal. advised to replace compressor. called sealed system tech to verify parts needed. advised cx we will call them when parts come in. cx PIF.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier-tube) and 1 W11548259 (condenser) and 1 W11291123 (evaporator)"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 08/04/2023

Cx complaint is that the bake element is not igniting and the broiler is not staying lit. Upon arrival I found that the bottom drawer has racks and other pans in it and the rack was able to slide against the ignitor and ground it out. I started a bake cycle and found that the bake element is igniting immediately. I tehn started a broil cycle and found that the broiler is igniting but the the flames are uneven. I am ordering the broiler tube. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WP8054078 (Broiler Tube)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Annandale, VA 22003

Christian C.

Job Details: 08/04/2023

Cx complaint wants to have adjuster installed. Cx had part. Installed adjuster no issues.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Frederick, MD 21704

Ricky E.

Job Details: 08/04/2023

"WPW10324738 172.31, w10819587 247.25, labor 120, shipping 15.00, tax 25.17.... customer stated that the unit during upper bake blows the breaker, and the ui has melted.. verified issue. the igniter is out of range and is tripping the arc fault at the breaker, and the ui is melted.. the customer is unsure about the repair and may call in to continue..."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near McLean, VA 22101

Jason A.

Job Details: 08/04/2023

CX complaint MW+O oven door shattered. Installed outer door JA sent to CX. Test door for proper operation. Went to turn on breaker & can hear breaker sparking in box. Left breaker turned off & advised CX not to turn it back on. Needs an electrician to replace breaker > JJ

We serviced a

JENNAIR OVEN

Model JJW3830WS02

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/04/2023

f8 e0 on oven found top fan not turning the same as bottom fan replaced and preheated both fans coming on paid by cc screws behind lip of oven had to removed left side than right and reinsstalled straight also no base for oven to sit only supportted fronot side and back wall

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Glen Allen, VA 23060

Thomas B.

Job Details: 08/04/2023

Cx complaint unit is not working properly inspected unit found low charge added refrigerant tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXY03

Near Baltimore, MD 21207

Shane M.

Job Details: 08/04/2023

installed parts. found OL on blue wire for dispense. needs door & UI. 2nd tech needed; ordrng 1 WPW10372206 (control ui) and 1 LW10365674 (door)

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Harrisburg, PA 17110

Cody H.

Job Details: 08/04/2023

"CX complains unit is not heating from center burner as it should. Found unit had wrong orface in outter burner assembly. was able to replace with correct orface. Burner now lights and flames look as they should. CX also complains unit downdraft takes 2 button presses and doesnt seem like its moving enough air. Verified unit is moving air its designed to move, unit does take 2 button pushes to move. Found you need to press button for 2 seconds to get motor to take over, which unit is doing. CX still has concerns about if unit downdraft should pull more air flow. Called techline and spoke to Chris who said unit was working as designed. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Parkton, MD 21120

Brian R.

Job Details: 08/04/2023

cx compaint is with unit and not draining or running as it should. found codes F9E1 F8E4 F8E2 FAE2. cleared codes and ran auto test then started a normal cycle. per sevice pointer for heater and codes and running issues will order parts needed. cx scheduled for 8/8 for return.; ordrng 1 W11535094 (Water Inlet Valve) and 1 W11537778 (Heater) and 1 W11410062 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Reisterstown, MD 21136

Brian R.

Job Details: 08/04/2023

came out and replaced parts. unit now checks and get both settings of ice out. job complete.

We serviced a

WHIRLPOOL OVEN

Model GBD277PDS09

Near Bowie, MD 20721

Shawn D.

Job Details: 08/04/2023

"cx complaint ran self clean and was cleaning upper oven and oven tunred off door locked and wont turn back on. inspected unit confimred door locked and panel not turning on. got door open upper door is messed up from cx changing door glass, removed ui panel and checked fuse and found its open. gave cx quote for new fuse and infomred him unit could have more issue but need to change fuse first to get unit tuning on and understands. cx paid in full part is instock so rescheudled for 8/10/23; ordrng 1 WP4456654 (fuse 23.82)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Edgewater, MD 21037

Shawn D.

Job Details: 08/04/2023

installed griddle has small scratch in new cx said hes ok with it but not sure if his wife will be. cx said he will call back if wife wants reorder griddle. cx then said cooktop movves all around after repair. mounting brckets and stuff are missing. secured cooktop better and isnt moving now. unit is good

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/04/2023

cx complaint top cracked while cooking on it. inspected unit and confimred cooktop is defective has heat stress cracks under elements. ordering new top for return; ordrng 1 W11178791 (top)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Centreville, VA 20120

Demonte S.

Job Details: 08/04/2023

Inspected the unit. Found that the cx is saying that the Oven / Microwave Combo is saying there is an error code.Tried to run Service Diagnostics on the unit. User Interface is not responding. Turned the power off for 5 mins. Same issue. User Interface is stuck on main power screen and saying Board Disconnected. Unit will need User Interface. ( Advised the cx to leave the Breaker Off so unit will not have power until we can replace the User Interface Board.) ; ordrng 1 W11600634 (PANL-CNTRL)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Bowie, MD 20716

Shawn D.

Job Details: 08/04/2023

"rpelaced harness and element and tested element works on high,medium and low. unit is good to go"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Baltimore, MD 21206

Emmanuel R.

Job Details: 08/04/2023

"Cs unit wont turn on, confirmed complaint.I found the door switch has failed, replaced door switch and unit started heating, blowing and tumbling. unit is now working properly."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/04/2023

"cx complaint unit is making squeeking noise when running. inspected and ran it dryer sounds good. took unit apart to find alot of lint build up inside so had cx bring me vacume cleared lint and found 1 roller in th back tight , 1 on front panel tight and idler wheel wont spin. gave cx quote and he agreed. replaced idler and 2 rollers put unit back together and tested and still sounds good. collected payment unit is good to go"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Hyattsville, MD 20781

Samuel R.

Job Details: 08/04/2023

cx complaint unit womnt start a cycle and dosnt wash.inspected uit and got erro f5e1.checked door switch and switch was good.connections were good.unit door is not sloppy.per tech sheet says change control.unit will need a new control W11250495 special order; ordrng 1 W11250495 (control)

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near New Castle, DE 19720

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the dryer to have a defective element. Replaced element from pre id and unit is now working as designed. Cx paid in full by CC. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model M1TXEGMYS01

Near Baltimore, MD 21218

Shane M.

Job Details: 08/04/2023

cx complaint the unit isnt making ice. found OL valve quote for the repairs $371.60 cx paid in full by check. installed valve. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Frederick, MD 21703

Ricky E.

Job Details: 08/04/2023

"customer stated that the units doors were rusting. customer had cleaned the corrosion off of the doors prior to service. i explained that wpl considers thid as cosmetic and will not replace the doors due to this.. instructed customer on proper care with products that work, unit cks ok."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Newark, DE 19702

Taylor F.

Job Details: 08/04/2023

"Cx complaint is unit leaking water onto floor. Tested inspected and verified complaint. Found the drip tray to be defective causing water to pool under the pantry drawers and then overflow onto the floor. Also found the pantry harness to be defective not allowing the pantry UI to come on and function. Water was also leaking from the bottom of the Left RC door out of the drain hole. This was caused by the ice chute getting stuck just before closing and allowing warm air to melt the ice. The melted ice ran down the auger motor shaft and filled the inside of the door with water. Ordering ice chute, drip tray kit, and pantry harness to resolve all issues. Cx paid for parts and SC. Cx owes 250 labor on return. 2CT ON RETURN; ordrng 1 W11572058 (dispenser) and 1 W11457241 (drip tray) and 1 W11170612 (harns-wire)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Fulton, MD 20759

Dustin F.

Job Details: 08/04/2023

"CX complaint; ice maker is making ice slowly.Inspected unit, found bail arm was not all the way down. adjusted arm then confirmed 120v going to icemaker and jumped T to H to confirmed it cycles good. checked V to H and confirmed 120v. Unit working as intended. charged cx svc fee."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ5

Near Woodbridge, VA 22191

Tanner B.

Job Details: 08/04/2023

"Units center burner not igniting fast enough , unit needs burner and cap .. ignitor on standby; ordrng 1 W11662402 (burner kit) and 1 W11605759 (cap kit) and 1 W11453920 (ignitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Kensington, MD 20895

Dustin F.

Job Details: 08/04/2023

"Prior to arrival, contacted WP TL and WP safety to document. WP TL docemented and suggested cx or me contact WP since unit is technically now OOW. Called WP Trade care, got everything noted. They stated the unit will now be up for review and gave me to give to Cx.UPon arrival, took pic confirming issue still present. gave CX all the info from WP."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Charles Town, WV 25414

Ken M.

Job Details: 08/04/2023

"Customer complaint is that steam is getting into the console, causing the unit to shut down, throw error codes. Checked for stored error codes and found F9E0. There are some compressed areas on the upper oven door gasket. Vent is running past the console, so steam should not be getting into the console. Ordering console and gasket. Also ordering control to address the error code.; ordrng 1 W11598254 (control) and 1 W11616687 (console) and 1 W11676903 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cross Junction, VA 22625

Ken M.

Job Details: 08/04/2023

Valves replaced and tested. Unit is working properly. Old part returned for quality analysis.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Inwood, WV 25428

Ken M.

Job Details: 08/04/2023

"Customer complaint is that the console melted while using the oven. Visual inspection confirmed the issue. Vent is ran properly, not vented into the console, but the console on this unit does sit forward of the vent and the vent is not far enough forward to prevent heat build up. Unit will need a new switch membrane and upper vent. Recommend replacing the control as well as it was also exposed to the same heat. Contacted Whirlpool Safety with findings.; ordrng 1 W10879587 (swtch-memb) and 1 W10878844 (cntrl-elec) and 1 W10321445 (flue-oven)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near ,

Michael E.

Job Details: 08/04/2023

"CX complaint: not washing. Tested and verified complaint. Started normal cycle and it was making sounds with the pump but not spraying.. In diag, no error codes and unit worked properly in diag. Control board needed. Quoted CX price to replace control W11305297. Saved quote. CX paid 120.00 for service. CX will be looking at new units before deciding on repair. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Palmyra, VA 22963

Eric F.

Job Details: 08/04/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Richmond, VA 23227

Joseph D.

Job Details: 08/04/2023

Replaced hinge. Unit working properly door opening as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Louisa, VA 23093

Eric F.

Job Details: 08/04/2023

"Confirmed cx complaint unit not cooling properly. Found unit not going into defrost mode, evap frozen over. Ordering defrost components, when rescheduling please remind cx that unit must be thawed for us to do work. Unit will have to be turned off with doors open 24 hours before our return to melt ice.; ordrng 1 W11650661 (evap harness and thermal fuse) and 1 W11546690 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM10

Near Hampstead, MD 21074

Brian R.

Job Details: 08/04/2023

cx complaint is ice maker not working right and makes what looks like wet ice and ice is freezing together in bin and drips out doo at times. units O-O-W and he knows. took temp readings of -6 in freezer 36 in fridge 14 through ice maker. ice bin is full and different sizes of ice and stuck together and pieces 2-4 stuck together and frozen ice down front flap as well. unit has 2 issues. not cold enough through icemaker as well as to much or not enough water for ice. units temps were set to 37 n -2. went over unit. cx wants just ice maker and see what that does and call back for IM Fan if needed and is paid in full. office will schedule.; ordrng 1 W11577195 (ce Maker 152.16)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Annapolis, MD 21409

Shawn D.

Job Details: 08/04/2023

"opened system and was full of r600. replaced the compressor drier coupler then vacumed unit down and filled to recomended and started cooling. down. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier) and 1 w11504434 (coupelr SD V/S), used 1 w10913906 (coupler SD V/S), 1 w10143759 (uv drier SD V/S), and 1 w11504434 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/04/2023

Cx complaint unit not making ice. Was able to access unit and verify model and serial and proof of purchase. Attempted to jump and found no rotation. Replaced with pre-id and watched as harvested and filled. Leveled unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hampton, VA 23669

Lucas R.

Job Details: 08/04/2023

"cx complaint excessive vibration, checked unit found no error codes, leveled unit, found suspension bushing offset from cabinet, adjusted, ran drain and spin with wet load, advised cx on cycle usage, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Front Royal, VA 22630

Daniel J.

Job Details: 08/04/2023

washer not agitating and not always spinning checked faults error for tach lost speed replaced agitator calibrated and diag cycle good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Bon Air, VA 23235

Joseph D.

Job Details: 08/04/2023

replaced filterhead and valve icemaker filling properly. Working properly. No damage noted. Unit not leaking on floor

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/04/2023

"cx complaint console not respinding and display segements are going out. inspected unit and verified complaint. found corrosion on ui. vent outlet appears to be sealing but seems the other side isnt. console is starting to bubble also. replaced ui so cx can use unit while waiting on parts, advised cx to turn off heated dry so vent doesnt let steam into door. ordering console, vent and gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11660284 (console) and 1 W11545539 (vent gasket) and 1 W11649995 (vent)"

We serviced a

JENN-AIR ICE MAKER

Model JCD2295KES

Near McLean, VA 22101

Jason A.

Job Details: 08/04/2023

CX complaint FRIDGE not making ice. Swapped compents to new icemaker & installed. Jumper T & H to start harvest. Good fill. Advised CX wait overnight for ice to produce & throw out 1st few batches. NO LEAKS > JJ

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/04/2023

cx doesnt have pop at this time but will get a copy for return visit. can see actual goods issue date of 11/28/22 to keep unit in warranty. cx complaint rear drum seal is falling out. inspected unit and verified complaint. ordering rear drum seal. left a tube of adhesive from my v/s on counter above unit in case seal doesnt come with it. part in stock. scheduled return visit for 8/10; ordrng 1 280114 (rear drum seal)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Greenbelt, MD 20770

Sherwood

Job Details: 08/04/2023

"cx complaint broken agitator. arrive and confirmed, installed both parts. tested after unit is now working coirrectly. repair complete."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Odenton, MD 21113

Alexander D.

Job Details: 08/04/2023

"unit came with newly built house. pic saved of settlement date to keep unit within 30day cosmetic warranty. cx complaint turntable not working and bottom of cavity dented. inspected unit and verified complaint. found right side of cavity bottom dented upward, pic saved. called techline. TL deemed unit unrepairable. left cx with reference number and advised him to call cx service for resolution."

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Upper Marlboro, MD 20772

Sherwood

Job Details: 08/04/2023

cx need bezel after recent replacement of glass cooktop. installed new bezel knob. rerpair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Annapolis, MD 21401

Alexander D.

Job Details: 08/04/2023

"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. found brown wire to heater halfway unplugged, wasnt backed out of connector. defrost thermistor reading 17k ohms, usually reading over 20k when overfrosted. cleared frost with steamer, replaced defrost thermistor. resecured brown wire to heater with tape so unit should work while waiting on part. ordering heater. call cx to schedule return visit once we have eta on part; ordrng 1 W11650662 (heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Washington, DC 20018

Samuel R.

Job Details: 08/04/2023

cx comolaint ice maker keeps melting ice.follwed steps on trouble shot guide and did checks per techlien and per techline advised to replace ice maker chute plate.cx will call kitchen aid about repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Severna Park, MD 21146

Alexander D.

Job Details: 08/04/2023

"cx complaint unit not cooling properly in either section. inspected unit and verified complaint. 55 in rc and 22 in fz. rc evap overfrosted, fz evap is not. cleared all frost with steamer. dont see any dye with my uv light. shouldnt be SS issue if rc evap is overfrosted. ordering rc evap fan with harness, ui and control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11033168 (rc evap fan with harness) and 1 W11089931 (ui) and 1 W10843055 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20002

Samuel R.

Job Details: 08/04/2023

cx complaint unit is freezeing in freezer.inspected uniut and found freezer to hve a sheet of ice.found unit drainhole to be clogged.cleared drain hole and unit is now draining.unit is now good.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Bethesda, MD 20816

Brian F.

Job Details: 08/04/2023

"Cx states unit F3E1. Installed new inlet valve assembly and pressure switch, inspected air trap, air trap clear. Ran auto test, completed with no errors. Started normal cycle on cold with load of clothes, cycle started with no issues. Unit is working properly."

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEW5

Near Annandale, VA 22003

Christian C.

Job Details: 08/04/2023

Cx complaint of leaking at front of unit. Inspected unit no ice at bottom of FC section. Tried to cycle IM but did not work. After pressing door switch a few times light came on and IM cycled. Ordering IM and door switch.; ordrng 1 W10884390 (ice maker) and 1 W11396033 (FC door switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/04/2023

"Cx states washer still leaking, can see water stains on floor. Called tech line, ran normal cycle with outer door off, unit did not leak, ran full 1 hour express wash with outer door on, did not see any leaking from unit. Ordering clear door, will run a full express wash cycle with unit loaded and detergent added.; ordrng 1 W11179175 (dw clear door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, MD 21218

Shane M.

Job Details: 08/04/2023

installed part. uunit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Bethesda, MD 20814

Brian F.

Job Details: 08/04/2023

"Cx states dryer starts making noise a few minutes into cycle, tested and confirmed. Found unit has cracked blower wheel. ; ordrng 1 WP697772 (blower wheel) and 1 WP697772 (blower wheel BF VS)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Hyattsville, MD 20781

Israel R.

Job Details: 08/04/2023

"Customer complaint unit is not sealing. I tested the unit and found the unit is not sealing. The gasket is not catching in the door. I adjusted the gasket and applied silicone and now the unit is staying in place. Adjusted the gasket to make sure is sealing. Unit is back to normal operations.; ordrng 1 482338 (adhesive), used 1 482338 (Silicone) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Laurel, MD 20707

Dustin F.

Job Details: 08/04/2023

"CX complaint: unit leaking on first washInspected unit, confirmed complaint. went over proper loading and usage of dishwasher. also advised CX to contact builder to correct an issue with garbage disposal.;"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF535SMBM00

Near Hanover, PA 17331

Bernard M.

Job Details: 08/04/2023

"Installed icemaker, jumped T&H, and it harvested and filled with water. Icemaker checks good. Cx paid $120 labor."

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM00

Near Westminster, MD 21157

Justin S.

Job Details: 08/04/2023

cx says the unit is making a noise on occasion. cx says the unit is cooling good still. cx has not heard the unit make the noise for a couple days. no frost build up on either evaporator. test 3 or test 36 dont make any odd noises. test 56 no error codes. test 4 no odd noises.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Glen Allen, VA 23060

Thomas B.

Job Details: 08/04/2023

"Cx complaint unit is not working properly inspected unit found the control cancel button is not responding ordering the control assy called Safety, who states they will cover complete repair ordering control; ordrng 1 W11567368 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Herndon, VA 20170

Christian C.

Job Details: 08/04/2023

Cx complaint of condensation inside RC section. Inspected unit found gap in gasket. Adjusted gasket and is now sealing all around. Unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Herndon, VA 20171

Richard B.

Job Details: 08/04/2023

"CX complant. Dishes dont get clean. Inspected unit and found no error codes. Found sumpm has no spray pressure. At all. Fills with water , heats and finishes. but dosent wash. Installed new sump assembly and tested unit Working as designed. Advised CX to rinse better , Get water hot at tap before washing and to use a recomended detergent. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Baltimore, MD 21224

Emmanuel R.

Job Details: 08/04/2023

"Replaced control and activatd heater , heater came on and its defrosting. evap fan runs great. the other part didnt make it in my bin. Unit is now workin properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 08/04/2023

Cx complaint door not staying closed. Was able to access unit and found hinges seizing causing recievers to fail. Ordering hinges and will use recievers on return. Setting return for Thurs 8/10/23; ordrng 2 W11551301 (hinges)s

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Falls Church, VA 22042

Christian C.

Job Details: 08/04/2023

Cx complaint of an intermittent F9E1 error. Inspected unit found F9E1 not draining. Ran through diag cycle no issues. Tested drain pump reading 31.3ohms. No blockage from drain pump. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0LZ2

Near Mount Airy, MD 21771

Ricky E.

Job Details: 08/04/2023

customer stated that after first use the cooktop had spots on it. verified issue and replaced the cooktop and instructed on proper care...

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/04/2023

"2nd basket arrived with an impact mark on the outside and enamel broken away on the inside, rough surface exposed. Reordering basket.; ordrng 1 W10554251 (spin basket(INSPECT PART))"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Hyattsville, MD 20782

Israel R.

Job Details: 08/04/2023

F6E1 UI Cannot hear ACU. F3E3 Inlet water temp fault. Customer complaint unit is not starting and all light in the UI are lit up. I tested power and the control and UI. Control is getting 120 and is sending 12.6 DC to the UI after reseating the UI the unit did is not lighting up and it was accepting comands. I was able to run the test and found error codes. I quoted for UI but the cx stated they will give it a chance and will call if they need repairs. Collected 120. owes 174.54.; ordrng 1 W11481116 (Control UI 45.79)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY5

Near Williamsburg, VA 23185

Orbie

Job Details: 08/04/2023

"cx complaint icmaker not functioning. pulled icemaker to find ice built up in chute from previous issue cx fixed. unblocked ice chute, tested icemaker. icemaker filled w/ water. advised cx to monitor unit for proper function."

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Reston, VA 20190

Richard B.

Job Details: 08/04/2023

"CX complant. Lid broken. Prior diagnosis found unit needs a lid assenmbly due to stress cracks. Installed lid assembly and tested unit for function. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS0

Near Williamsburg, VA 23185

Orbie

Job Details: 08/04/2023

"cx complaint unit not heating. checked unit found seperated bake element, also found crack at bottom pan. called techline to document. spoke with Ed. was advised to replace element and crack not determental to unit. quoted cx for repair. cx agreed. replaced bake element. tested unit to 350*F. unit working as designed."

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Hampton, VA 23669

Lucas R.

Job Details: 08/04/2023

"cx complaint RR burner not working, checked unit found open element, verrified 240 vac to element, element CBE, cx owes $110.00 labor on return visit,; ordrng 1 W11171119 (elmnt-surf)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104EWH1

Near Garrett Park, MD 20896

Roberto I.

Job Details: 08/04/2023

"Replaced parts, but the door didn't close and popped open. Gasket properly installed and all pushed in. Used hoat to soften it, but didn't work. Reinstalled old one. Ran a test cycle with the clear door, found middle spray arm not spinnig (poor pressure). Inspected spray and removed few cloggs from inside but didn;t work anyway. Reoedering tub gasket W11177741. Unit needs also sump/motor assy WPW10605057, middle spray arm WPW10448645 and door latch WPW10653840; ordrng 1 WPW10605057 (sump/motor assy) and 1 WPW10448645 (middle spray arm) and 1 WPW10653840 (door latch) and 1 W11177741 (tub gasket (re-order))"

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