Service History 326 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED9400SU1

Near Lewisberry, PA 17339

Cody H.

Job Details: 08/07/2023

"Was able to access unit and replace parts per previous visit. Unit now latches and holds as designed, no further work needed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near York, PA 17408

Bernard M.

Job Details: 08/07/2023

"Replaced both parts, vent clips in and is secure, light comes on and off by pressing panel. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Potomac, MD 20854

Julian H.

Job Details: 08/07/2023

CX complaint about unit making a loud sound showed me a video couldnt reproduce sound on test mode left it in normal operation went to the back no sounds while I was there found evap fan making noise compressore & condenser fan are quiet need parts; ordrng 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade) and 1 W11305540 (evap harness)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 08/07/2023

Cx complaint valves dripping after cycle. Was able to access unit and found that the valves were sticking. Replaced with pre-id and tested. Found unit unlevel and leveled as well. Unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Bethesda, MD 20816

Brian F.

Job Details: 08/07/2023

"Cx states frost in FC, inspected and confirmed. Found two gaps in gasket, one in top right corner, one at bottom caused by random screw. Removed screw, did not cause damage or tearing. Cleared frost with steamer, adjusted gasket with heat gun, gasket now sealing properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23455

Zachery R.

Job Details: 08/07/2023

"cx complaint unit leaking, checked unit, unit leaking from drain hose, secured drain hose, tested, no signs of any leaks, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Virginia Beach, VA 23451

Zachery R.

Job Details: 08/07/2023

"cx complaint unit time keeps resetting and display will go blank. checked unit, unit displaying f6e4 communication error. cleared faults, replaced ui, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Baltimore, MD 21209

Shane M.

Job Details: 08/07/2023

cx complaint the door falling. found spring popped out of groove. fix this issue. unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Brookeville, MD 20833

Roberto I.

Job Details: 08/07/2023

"CX complaint oven not working.Started a beke cycle, the igniter didn't turn on, found it open. Confirmed 120V supplied to the igniter. Quoted repair $325.98 with $110 labor for bake igniter W11176454 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11176454 (igniter)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Silver Spring, MD 20904

Roberto I.

Job Details: 08/07/2023

"CX complaint RF burner make high flame at the start, Oven makes a puff sound and gass smell.Tested RF burner, found igniter not sparking properly. Removed oven bottom amd shield and cycled the oven on bake for several times without finding any issue, no gas smell amd ignitions ok at the first attemp. Unable to verify any issue with the oven. Ordrring Rf burner WPW10515455. Collected $222.44 with check, balance $110. Return visit 8/10/23; ordrng 1 WPW10515455 (LF burner)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC

Near Silver Spring, MD 20905

Roberto I.

Job Details: 08/07/2023

"CX complaint lid not closing.Inspected unit, found outer and inner parts of the lid separated around the left hinge. Replaced lid using pre id part. Ran a calibration cycle and then a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ

Near Fort Washington, MD 20744

Leon

Job Details: 08/07/2023

cx complaint she wants to increase coin slot price on commercial washer to $5. confirmed complaint and called tech line. they said she will need to buy a seperate coin slot called verticle 15 coin slot from Greenwald.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM

Near Ashburn, VA 20148

Richard B.

Job Details: 08/07/2023

"CX complant. Freeser not making ice. Prior diagnosis found unit needs second door ordered due to door being bent on top after unwrapping. Went to install new door after a quick inspecttion for obvious scratches and after starting to strip plastic, Found top right corner caved in . Reordering door. door needs to be sent to via for inspected prior to sending out second tech with door to prevent damage . further work needed. RB; ordrng 1 lw10744163 (freezer door)"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Fort Washington, MD 20744

Leon

Job Details: 08/07/2023

cx complaint cook top deffective. confirmed issue replaced cook top tested unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Ashburn, VA 20148

Richard B.

Job Details: 08/07/2023

"CX complant. Water very slow to flow. Prior diagnosis found inlet valve slowing water flow down. Installed inlet valve and tested unit. Flowing good now. No leaks. Calibrated unit to dispense correct amounts of water on measured fill. Job completed, RB"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGW00

Near Bethesda, MD 20816

Brian F.

Job Details: 08/07/2023

"Cx states ice not dispensing, tested and confirmed. Found coupler not fully meshing together, causing it to skip, found layer of ice causing coupler to sit lower than it should. Cleared ice, reinstalled coupler and bin, tested, ice dispenser now working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Damascus, MD 20872

Marc M.

Job Details: 08/07/2023

"cx complaint unit not producing enough ice. inspected unit and found bin to be nearly full as of today. cx demonstrated that they would like to be able to fill a large tea pitcher full of ice and still be able to use icemaker thru ought the day, DAILY. informed cx that is very aggressive usage at a 24 hour rate and unit is only designed to produce 147-252 cubes (or about one bin) per 24 hours. ran diagnostic entry. ran following Tests and their respective results: test 01- 35 degrees, test 02- -4 degrees, test 14-7 degrees, test 16- 29 degrees (after having ice bin area open a few minutes), test 26- 66 degrees (likely from opening ice bin door), test 31- 14 degrees (within spec), test 36- negative11 degrees. after testing unit harvested successfully. operating as designed."

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Columbia, MD 21046

Sherwood

Job Details: 08/07/2023

cx complaint glass broke. arrived and found outer glass broke. unit is under warranty. installed outer glass. repair complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Takoma Park, MD 20912

Davonte

Job Details: 08/07/2023

"installed new harns-wire, tested unit. unit now working as should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW04

Near Wrightsville, PA 17368

Bernard M.

Job Details: 08/07/2023

"Cx complaint unit stop cooling. When arrived cx had unit plugged in and temps were at freezing. Cx stated the evap had frozen over and that they lost food. Exposed evap and it was frosted. Defrosted evap and found the thermistor read OL when ohming out. Replaced thermistor WPW10384183 using pre-id parts, and evap began to develop frost pattern with fans running. Informed cx to give 24-48hrs for unit to reach temp. Unit checks good"

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Willow Street, PA 17584

Justin L.

Job Details: 08/07/2023

Cx complaint unit no heat. Was able to access unit and verify model and serial. Tested and found control not sending voltage and lower thermostat reading OL. Ordering a second tech and once approved will need control and lower thermostat for repair office will need to set return; ordrng 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL RANGE

Model WFI910H0AS0

Near Guilford, PA 17202

Andrew S.

Job Details: 08/07/2023

Cx complaint is that the unit stopped working and had an odor of burning. Upon arrival I verified that the unit is getting the proper voltage. I found that the oven is still functioning as intended. I then removed the cooktop and found that the fuse has blown in the rear of the module. I found that the LH cooling fan has failed an caused the module to heat up and fail. I contacted TL and safety and documented my findings. I qutoed the cx for the cost of the repair. Cx paid in full. I was able to access and replace the module. I then tested the unit and found that it was able to boil a kettle of water in less than 3 minutes. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Woodbridge, VA 22192

Tanner B.

Job Details: 08/07/2023

Roller cabs feet stripped and grille cracked .. within 30 days ..; ordrng 1 WPW10515762 (roller cab) and 1 WPW10515763 (rolle cab) and 1 WPW10534166 (grille)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/07/2023

"cx complaint is the unit going off balance and making noise. cx said the bolt holding the rotor fell out, he put it back in but said its not running right. i checked for codes and found none saved. i ran the service cycle. unit is making a lot of banging noise. floor is shaking as well, not a super sturdy floor. i found rear panel is bent inward causing it to hit the hose for the drian pump. unit is also leaning to the right. i leveled feet. ran calibration. orderign rear panel. 2ct if possible. unit is in a very small room and dryer will have to be removed to get behind the unit. will take extra time.; ordrng 1 W11417171 (rear panel) and 1 2ct (2 ct)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Clarksburg, MD 20871

Marc M.

Job Details: 08/07/2023

"prior to part install or diag, contacted techline per ST note. cx states unit does not produce enough ice. cx states after 4 days without using any ice bin will be only half-full. per icemaker service sheet W11218398 unit '24 HRS ICE MAKER MAKE 56 TO 72 ICE CUBES. THE ICE MAKER REQUIRED 2 - 3 DAYS TO FILL THE ICE BIN CONTAINER.'. inserted thermal coupler and found fc at -6 degrees in fc. cx notes hearing icemaker every 3-4 hours. while on hold with Techline, unit did cycle and bail fully formed ice into bin. Techline did not reccomend any replacement parts at this time as sankyo twist tray is a stand alone unit. Techline instructed cx to empty bin and allow 3 days of NO USE for ice bin to fill up. if ice levels are not a full bin then to contact back and contact techline again"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/07/2023

Cx complaint door gaskets coming off. Was able to access unit and verify concern. Pressed in gaskets then heated to form. unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near York Haven, PA 17370

Cody H.

Job Details: 08/07/2023

"CX complains uniit lid will not latch, thus not running cycle. Found unit lid latch and strike to have failed and will need replaced. Office to reach out to CX when all parts arrive.; ordrng 1 W11457841 (lid strike) and 1 W11394572 (lid latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Lancaster, PA 17603

Justin L.

Job Details: 08/07/2023

Was able to access unit and replace parts. Found control sending out 120.3VAC from J12 to icemaker and watched as icemaker harvested and filled. Unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Sterling, VA 20164

Simon

Job Details: 08/07/2023

CX complaints microwave combo door handle defective .inspected unit door handle has a dent .new door handle found scratch on it see pic.reordered door handle.SZ; ordrng 1 W11110499 (door handle)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near College Park, MD 20740

Davonte

Job Details: 08/07/2023

cx stated that door falls down when opening it. confirmed cx complaint left hunge pin came out . tried to reseat hinge pin but was unable to because pin was bent. unit will need new hinge.; ordrng 1 W11573703 (hinge) and 1 W11573702 (hinge)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Vienna, VA 22182

Demonte S.

Job Details: 08/07/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. I then checked the the Evaporator to the unit. Evaporator is frozen over. Checked the Thermistor at the the Main Control Board. Removed the P5 connector, from white to grey I'm getting 6.64 K Ohms. I then checked the Red to Brown. I'm getting 13.19 K Ohms. ( Cx states that they lost power about 2 months ago.) Unit will need the Drain Pan Kit = WPW10537710 & User Interface with main Control Board = W10878993. Cx doesn't want to pay for the parts. Cx states it cost to much and they will buy another refrigerator. If the cx calls back order both of those parts. Don't go without parts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Krfc400ess01

Near Washington, DC 20009

Samuel R.

Job Details: 08/07/2023

replaced part and tested unit now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Bethesda, MD 20817

Julian H.

Job Details: 08/07/2023

"replaced parts pulled system to 30 inch vacuum filled unit with 5oz of r134a & pressures holding MUST WAIT 24 HRS TO COOL DOWN TO TEMPS; ordrng 1 w11506635 (process stub for restock JH VS), used 1 W11506635 (process stub for restock JH vS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hagerstown, MD 21740

Ezra M.

Job Details: 08/07/2023

"replaced compressor, vacuumed sys to -29, held fr 15 mins, filled with r600a, verified stable pressures and amp draw. unit cooling; ordrng 1 W11506619 (coupler EM VS) and 1 W11504416 (coupler em vs) and 1 W11506635 (access valve em vs) and 1 W11504417 (coupler em vs), used 1 W11504415 (COUPLER), 1 W11504431 (C"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, PA 17403

Drew B.

Job Details: 08/07/2023

cx complaint tht unit gets a f2e2 error code andd will just show up and stop working at times. when arrived i was able to power on unit and run the calibration test and ran through successfully and then tried a auto test and when doing so went through as well no issues. instructed cx they are oow they swear they had purachased extended wrrnty i let her know she might have but when this ticket was vreated it was not dispacthed as so and will need to call correct numbers to get set up correctly. she said she would and not wanting any further testing done after the few mins running claoibration.. moved on and instructed to steps for her to follow.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Berwyn Heights, MD 20740

Davonte

Job Details: 08/07/2023

"cx complaint unit not cooling on both sides. confimred cx complaint. fc temps at 45 and rc temp at 80. inspecterd evap no frost pattern .called techline because we've been here multiple times for the same issue. explained to techline what worked we have done already, techline instisted that we have a SS job done.also when inpecting unit water flows slowly out of dispener, icemaker makes ice but very little. unit will need water valve as well.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11506619 (coupler) and 1 W10806346 (grommet) and 1 W11109499 (drier) and 1 W11504433 (coupler) and 1 W11547180 (relay) and 1 WPW10662129 (capacitor) and 1 W11546685 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Samuel R.

Job Details: 08/07/2023

replaced control and tested unit.now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Windsor, PA 17366

Bernard M.

Job Details: 08/07/2023

Placed touch up paint on the affected area at the bottom left corner. Unit checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Woodbridge, VA 22192

Tanner B.

Job Details: 08/07/2023

"Replaced ui, IM and IM box fan.. tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2070KRS

Near Bethesda, MD 20817

Brian F.

Job Details: 08/07/2023

"Cx states no IM in freezer, confirmed unit is missing IM, need to order the rest IM parts not included with the IM itself; ordrng 1 WPD7813010 (harns-wire) and 1 WP67004028 (arm-shut) and 1 WPW10289690 (cover-frnt) and 1 WP98165 (screw)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Washington, DC 20002

Samuel R.

Job Details: 08/07/2023

cx complaint unit is not going past wash.inspected unit and found unit water valve to be bad not letting much water come through.advised cx unit will need new water valve assembly.gave cx a qoute will call if they go with repair

We serviced a

AMANA DRYER

Model NED4655EW1

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 08/07/2023

"cx complaint no heat. checked unit, incoming voltage is good. air flow is decent. come to find open tco, replaced tco, tested, unit working as designed.; ordrng 1 279816 (thermal cut off hi(zr v/s))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS25EWMS1

Near Catonsville, MD 21228

Robert L.

Job Details: 08/07/2023

"cx complaint not cooling after lightning strike, lights on no fan operation, 120v into main control, main control shorted, ordering main control, collected $514 MC, cx paid in full, cx aware of possible other parts needs but must start with control; ordrng 1 WPW10317076 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, DC 20017

Samuel R.

Job Details: 08/07/2023

cx complaint unit is making loud noise when spinning.inspected unit and found unit to make loud noise from the front.found blower wheel to be bad.blower wheel didnt want to come off.will need a motor to replasce blower wheel W11234001; ordrng 1 W11234001 (motor)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Red Lion, PA 17356

Bernard M.

Job Details: 08/07/2023

Cx complaint unit won't start. Checked for proper voltage at terminal block and unit receives 75v. Instructed cx to contact licensed electrician to repair outlet to get 240v. No parts to replace at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Reading, PA 19608

Fred G.

Job Details: 08/07/2023

"i was able to access unit and replace the compressor, condensor, 3 way valve, filter dryer. i was able to pull unit into a 30 in vacuum and found it to hold for 20 mins. charged system with 4.5oz of R134A. unit began to cool. advised cx 24hrs for cooling, 48hrs for ice. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Milton, DE 19968

Michael E.

Job Details: 08/07/2023

Replaced unit harness and evap harness as per previous diagnosis. Tested unit and it is now working properly. Failed to locate CX after service to obtain a signature. Job is complete

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Vienna, VA 22182

Demonte S.

Job Details: 08/07/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling. Freezer Section is cooling. Ran Service Diagnostics on the unit. Ran Service Test 01 - Rc Thermistor is reading 35 Degrees. Service Test 02 - Fc Thermistor is reading -2 Degrees. Ran Service Test 03 - Rc Evaporator Thermistor is reading 33 Degrees. Ran Service Test 04 - First Evaporator Thermistor is reading -11 Degrees. I then checked the Refrigerator Evaporator. Evaporator is Iced Over again. Called Whirlpool Techline. Per Whirlpool Techline to replace the Refrigerator Evaporator Cover. ; ordrng 1 W11395641 (COVER-EVAP)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Columbia, MD 21044

Sherwood

Job Details: 08/07/2023

cx complaint display control problem and door spring broken. arrived today and did a user interface test all buttons are working and display is function rcorrectly. as i was pull dw out from under counter i notice water was on insulation and brackets behind console. from my inspection i think water from dish rack is running on display and making it act funny when wet but returns to normal operation after drying. i was not able to duplicate the issue in home everything is working correctly. i advised cx to monitor thbe disply. i also reinstalled left side spring and door is noe openimng and closing correctly. repair complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Brogue, PA 17309

Bernard M.

Job Details: 08/07/2023

"Cx complaint unit won't drain. Entered into diag and found error code F9E1 drain fault. Inspected underneath unit and found the wires had come out of the connection. The mullex connection was still on the drain pump. Ordering lower harness, once part is available, contact cx to reschedule; ordrng 1 W11643701 (main harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lewes, DE 19958

Michael E.

Job Details: 08/07/2023

CX complaint: slow ice. Tested and verified complaint. CX described IB only having some on bottom after CX was away for a week. did not fill bin. IM seems to be working properly at present and temps are correct. Replaced IM assuming we have an intermitant problem. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Woodbridge, VA 22192

Tanner B.

Job Details: 08/07/2023

"CX Concern the unit not heating , found 120vac to ignitor . no operation. replaced ignitor and tested unit .. preheated to 350. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Bethesda, MD 20814

Brian F.

Job Details: 08/07/2023

"Installed air tower, damper, and damper cover, used provided gaskets and perma gum to seal air gaps. Cx mentioned gasket tearing on mullion, ordering mullion.; ordrng 1 W11455378 (mullion)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Yorkana, PA 17406

Justin L.

Job Details: 08/07/2023

Was able to access unit and replace compressor and drier. Pulled unit into a vacuumm then charged with 47G R600. Unit developed a frost pattern unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Laurel, MD 20723

Sherwood

Job Details: 08/07/2023

cx complaint not powering up. arrived and found unit is powering up. water was off to dw. turned water on tested working correctly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Frederick, MD 21704

Ricky E.

Job Details: 08/07/2023

"customer stated that the unit had been heating but was making a loud buzzing on startup and had a funny smell.. ran unit and the unit has some hard vibration, but the unit didnt have a smell.. the units transformer was buzzing... need parts...; ordrng 1 w10836753 (transformer) and 1 w11493410 (magnetron)"

We serviced a

WHIRLPOOL WASHER

Model WED5620HW2

Near Sterling, VA 20164

Simon

Job Details: 08/07/2023

CX complaints dryer not leveled .inspected unit and replaced dryer front panel .no model and serial number on it .left panel defective i recieved right panel .reoredered left panel CX said there scratch in loundry room MDF door small space to work with machine . see pic . not found left panel SZ; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Falls Church, VA 22044

Jason A.

Job Details: 08/07/2023

"CX complaint FRIDGE cooled for a few days & then temps got warm. Found unit 'COOLING OFF' attacehd gauges & 15 loside / 15 hiside. Ran test 5 100% & loside goes to past 10in/Hg, loside & under 100psi hiside. Unit pulls from 48 to 90W & oscilates. Check for new UVdye & none found. Isolate lines to evaps thru cabinet & & lost pressures fast. Spray all exposed lines all the way to foam donuts where lines go into plastic liners; No bubbles pbserved. Called techline: NON REPAIRABLE > JJ"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Randallstown, MD 21133

Robert L.

Job Details: 08/07/2023

"cx complaint not dispnsing soap, cx said soap level not going down, on arrival 75%, found load and go set for 10x reset to 2x., thru componant testing showed cx soap does pump in, cx washing athletic uniforms, instructed to turn off load and go and free pour for those loads, instructed cycles loading, soap, cleaning of tub, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Vienna, VA 22180

Simon

Job Details: 08/07/2023

CX complaints washer leaking underneath.inspected unit found drian pump hose not connected properly CX mentioned at the end of cycle the unit found water leaks .one of the tap ring clip found loose .soap despencer good condition leveled unit .SZ

We serviced a

WHIRLPOOL WASHER

Model WMH32519HZ07

Near Frederick, MD 21701

Ricky E.

Job Details: 08/07/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near La Plata, MD 20646

Shane B.

Job Details: 08/07/2023

installed part and tested unit for cx. unit is working as designd.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJB

Near Bel Air, MD 21015

Neil H.

Job Details: 08/07/2023

TUB SEAL CAME OUT BECAUSE THE 3 RACK SNAGGED AND PULLED LOOSE I REMOVED AND RESEATED AND NOW CLEARING TESTED UNIT TWICE NO LEAKS AND WORKING FULLY.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Sterling, VA 20166

Richard B.

Job Details: 08/07/2023

"CX complant. Frost in freezer. Inspected unit and found big piece of ice hanging off ceiling of freezer compartment. Found gap between freezer door and freezer frame allowing air to invade freezer and collect ice . Removed ice chunk and heated freezer door gasket so gasket grabs frame and seals . Advised CX to leave closed for two hours so gasket can set. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/07/2023

Changed out door and thawed drain for cx.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Havre de Grace, MD 21078

Neil H.

Job Details: 08/07/2023

REPLACED THE I/M CX I/M HAS BEEN WORKING SINCE I LEFT BUT REPLACED AND UNIT PASSED TEST AND FILL PROPERLY

We serviced a

JENN-AIR DISHWASHER

Model JDTSS245GX0

Near Arlington, VA 22207

Jason A.

Job Details: 08/07/2023

CX complaint DW leaks.Wood floors damaged. Found F9 error & diverter seams are covered with scale. Test wash water pours out of circular opening in diverter. Replaced wash motor assym & ran test wash. NO LEAKS. Left original part with CX > JJ

We serviced a

MAYTAG WASHER

Model MEDB835DW

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 08/07/2023

"cx complaint unit making loud screeching noise, checked unit, verified issue, come to find defective idler pulley, replaced pulley and greased rollers, tested, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chambersburg, PA 17202

Andrew S.

Job Details: 08/07/2023

Per previous diag I was able to access and replace the inlet valve. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/07/2023

"Cx says she believes the compressor was making noise up until 2 days ago and where now there is no noise. In diagnostics, step 3, the evap fan came on with noise, step 36 ice box fan, no noise. When the compressor came on, there was no noise. Job complete"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Woodsboro, MD 21798

Ricky E.

Job Details: 08/07/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Owings Mills, MD 21117

Drew B.

Job Details: 08/05/2023

replaced UI tested fully functional and checks good when at cx hous.e

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Owings Mills, MD 21117

Drew B.

Job Details: 08/05/2023

cx complaiint that unt is falshing f2e1 and will have to reset power to regain operations. and when replacing console pre id.. the new ''' console is used and ordering new console and call to reschd .; ordrng 1 w11449117 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near New Castle, DE 19720

Frederick R.

Job Details: 08/05/2023

Replaced evap fan harness with thermistors per prior diagnosis.. Problem was a defrost issue. Put unit back together and unit is working properly. Watched unit go into full defrost. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near New Castle, DE 19720

Frederick R.

Job Details: 08/05/2023

"CX complaint was grinding noise. Inspected/tested and found unit had wrong belt from factory and it caused the cam pulley to become defective. Replaced cam and belt from VS. Calibrated and retested after repair and the WM is now working properly. Job is complate; ordrng 1 W10721967 (drive pulley FRVS) and 1 W11239857 (belt FRVS), used 1 W10721967 (CAM FRVS), and 1 W11239857 (BELT FRVS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lansdowne, MD 21227

Robert L.

Job Details: 08/05/2023

"installed new sump and friction pads, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Parkville, MD 21234

Drew B.

Job Details: 08/05/2023

replaced gasket and heated to sealing.. and now checks good. but found mullion rail is snapped on the lower end and causing the door to close issues; ordrng 1 W11455378 (mullion rail)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Baltimore, MD 21212

Drew B.

Job Details: 08/05/2023

"cx complaint that unit had been worked on from landers local company and deemed no power to the compressor, they replaced board and compressor apperently fired up and cx said it never cooled after that. i showed up unit is pluged in etc. no cooling at all.. ran test 40 and unit goes into home postion and could fans operate and foudn grinding then failing out compressor and not cooling what so ever... unit is inside 5 yr wrrnty of entitlements. cx paid 120.00 service today and call to rechd rest is covered.; ordrng 1 W11109499 (drier) and 1 W11592010 (compressor) and 1 3count (3 coutn) and 1 sstch (ss tch) and 1 W11548259 (condenser)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Hanover, MD 21076

Robert L.

Job Details: 08/05/2023

"upon arrival cx had control at house, part number was ld number so used VIA supplied updated control , installed control and display per previous , tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Baltimore, MD 21215

Drew B.

Job Details: 08/05/2023

replaced ignitor and tested unit lights no issues checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21207

Drew B.

Job Details: 08/05/2023

cx complaint that unit is frozen over again and hitting fan this is a call back 2 so week ago from last steam out. i steamed out the evap today and found faulty thermister ordering WPW10384183 and call to reschd.; ordrng 1 WPW10384183 (thermister)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21244

Drew B.

Job Details: 08/05/2023

cx complaint that unit is frosting the fc section and also no lights and the panel on the control inside the rc section is not lit at all and has power and cools though.. i replaced the control with pre id and comes on and cools but still no lights on control . unit does need rc door switch is not working faulty rocker and also the fc section i cant seal its a massive gap allowing frosting ordering the folliwng parts accirdingly. call to reschd.; ordrng 1 LW10803965 (ss fc door) and 1 W11178521 (nameplate) and 1 W11384469 (switch) and 2 WP489467 (washers)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Elkridge, MD 21075

Robert L.

Job Details: 08/05/2023

"installed evap fan motor, optimized thermistor, replaced deli ui harness, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Wilmington, DE 19803

Frederick R.

Job Details: 08/05/2023

"CX complaint is error code . Tested/inspected but could not verify complaint. I hated unit up three times to 350, 400 and 450 and no code came up and UI had full function. Stovetop also working properly. No error codes found. Told CX if this happens again to take a picture so that we can verify complaint. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Wilmington, DE 19807

Frederick R.

Job Details: 08/05/2023

CX complaint is LED out in built in. Inspected and verified. Replaced all LED mods per service pointer that covers P&L within 5 years. After replacement all lights in unit are now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS

Near Wilmington, DE 19808

Frederick R.

Job Details: 08/05/2023

"CX complaint is DW will not wsh dishes. Inspected/tested and found unit fills and drains but does not wash. Unit also has a defective manifuld and spray arm for top rack. Ordering control, arm and manifold and returning with pre-id sump. Lowes contract. Needs auth before ordering parts; ordrng 1 W11305303 (cntrl-elec) and 1 WPW10340542 (manifold) and 1 WPW10448645 (spray arm)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Newark, DE 19713

Frederick R.

Job Details: 08/05/2023

"CX complaint is sheet stuck under agitator. Inspected and verified and found sheet will not come out. It is most likely wrapped around splines of gearcase. Tried to pull agitator but was unsucessful with all attempts. Replaced actuator, splutch and belt from VS hoping to git it enough juice to pull the sheet free but wouldnt. CX was using excessive detergent and fabric softener. CX is aware that she needs to clean inside of agitator out before return and alsk that the sheet stuck is most likely already ruined. Unit needs agitator and gearcase. Agitator needs to be cut out to access gearcase. RTicket needs lowes auth so not reschedule at this time. 2 ct gearcase; ordrng 1 W11239857 (belt FRVS) and 1 W10913953 (actuator FRVS) and 1 W10721967 (drive pulley FRVS) and 1 W11454734 (gearcase) and 1 W11550891 (agitator) and 1 W10752187 (screw), used 1 W10913953 (ACTUATOR FRVS), 1 W11239857 (BELT FRVS), and 1 W10721967 (CAM FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Newark, DE 19702

Frederick R.

Job Details: 08/05/2023

"CX complaint is no cool. During inspection of compressor area I found leak is coming from cabinet , down the steel line to lokring fitting and all the way down the condenser line visible through UV dye. Made the decision Im going to call WPTL on Monday to send them pics and dsicuss what they want to be the next move. . Send shop job on monday; saved tckt"

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWP0

Near Clarksville, MD 21029

Robert L.

Job Details: 08/05/2023

"cx complaint ui flahing wont start, found when buttons pressed control lock flashing, reset control lock and all functions return, tested all ops ok, quoted $486 for console if locking itself.......collected $120 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm09

Near Virginia Beach, VA 23452

Austin D.

Job Details: 08/05/2023

came out to resolve the issue. diassembled as needed. repalced all parts and tested operation. unit is good to go and no leaks present. advised cx to keep it plugged in and let us know if it isnt cooling. unit is good to go. pressure holding at -6 on the low side.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Robert L.

Job Details: 08/05/2023

"cx complaint has to hold door to opeerate, found when door is down whole liner swivels up and rear, service pointer for rails need to call tech line, adding call back on mon 8/7; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Suffolk, VA 23435

Austin D.

Job Details: 08/05/2023

cx complaint that the unit is making noises during the regular operation. checked the unit and ran a test for everything mechanical one at a time to see if the components were making any abnormal noises. the damper motor is chattering when opening and closing. also the ice door is not sealing properly and allowing ice to melt. ordering new ice door and damper motor. office will call to reschedule. cx may want us to call manufacturer on return due to noise in the freezer section. i hear no abnormal noises when unit is running in the fc section.; ordrng 1 W11171728 (assembly ice door) and 1 WPW10479155 (damper motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Randallstown, MD 21133

Drew B.

Job Details: 08/05/2023

arrived replaced the control strike and latch and calibrated and tested and startted cycle and checks good.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Dayton, MD 21036

Robert L.

Job Details: 08/05/2023

"cx complaint unit errors f2e1 middle of night, and hsnt stopped, cleaned glass and reset breaker several times after few seconds errors, buttons onleft side none responsive, display and add30 work, ordering console stainless (expart); ordrng 1 W11451816 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Troy, VA 22974

Eric F.

Job Details: 08/04/2023

"Installed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model GHW9460PL4

Near Woodbine, MD 21797

Marc M.

Job Details: 08/04/2023

cx complaint unit leaking during cycle. inspected unit and foudn multiple tears in the bellow. quoted cx for bellow replacement but with the unit being quite old the cx did not want to proceed with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA71CIHZ00

Near Nellysford, VA 22958

Danny R.

Job Details: 08/04/2023

unit has broken harness at the bottom of door cx wil call wp for help with repair; ordrng 1 LW11089011 (door freezer)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Waldorf, MD 20602

Shane B.

Job Details: 08/04/2023

"cx complaint is poor cooling in both sections. cx said both sections got warm, they cycled power then FC would work but RC wouldnt, cycled power again now RC works but FC doesnt. when i arrived unit was set 1 setting colder then recomended. prob shows 45/27. defrost heater was running and evap had no ice or frost. control has a good sticker on it, not defective per service pointer i put unit in diagnostics and ran cooling. evap and condensor fans are running. compressor is pulling .7amps. diagnostics timed out before evap developed much frost. unit has a SS issue. ordering evap, compressor and couplers. schedule with SS tech when parts are available.; ordrng 1 W11546692 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Williamsburg, VA 23185

Orbie

Job Details: 08/04/2023

replaced icemaker. advised cx to monitor unit to verify operation

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Waldorf, MD 20603

Shane B.

Job Details: 08/04/2023

"cx complaint is the unit leaking. leak is happening at the left corner of the door. when i arrived cx had a small bowl sitting under that corner. i checked for codes and found F10E3 drying fan error. cleared code and ran service cycle. nothing leaked during the cycle. door gasket looks fine. i removed outer door to inspect vent. found no loose connections, no moisture. cant replicate the leak. ordering vent fan to address the F10E3 error and door gasket to be safe. schedule when all parts are aailable.; ordrng 1 W11612315 (vant fan assembly) and 1 W11613487 (deflector) and 1 W11545539 (gasket) and 1 W11498831 (door gasket)"

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