Service History 325 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV01

Near York, PA 17403

Drew B.

Job Details: 08/07/2023

arrived cut into uniit and had huge pressure of the r134a. last tech said needed compressor they (cx had already) i foudn compressor was the issue.. i replaced compressor and filter and pulled vac and filled 4.6 oz 134a. allow time to cool.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Richmond, VA 23235

Joseph D.

Job Details: 08/07/2023

Cx complaint not spinning. Found belt off pulley. Reseated belt and unit working after calibrating.

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Falls Church, VA 22042

Jason A.

Job Details: 08/07/2023

CX complaint DRYER runs for less than a minutew then stops. Replaced control & TCO. & test unit in NORMAL & timed dry. Unit runs w/o stopping > JJ

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Taneytown, MD 21787

Brian R.

Job Details: 08/07/2023

cx complaint is at times unit trips the breaker. said old unit did not do it. they replaced plug at wall and still trips breaker. checked box and units on the arc fault breaker. went over load and amps with her and how unit runs and draws power and advised cx to replace breaker to reg 20 amp square d breaker. no codes found in unit and unit checks and runs as it should while testing. was able to run a drain and spin and didnt trip. cx will change breaker and try a few loads and see how unit does. unit checks. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Williamsburg, VA 23188

Carl A.

Job Details: 08/07/2023

"cx complaint of unit not heating all the time,checked unit to find terminal lose on heating element and at block ,reseated wires and tighten coonectors on block,also advise cx that the vent will need to be clean as well, tested unit works as deisgned"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Springfield, VA 22151

Lloyd B.

Job Details: 08/07/2023

"Cx complained the unit did not dispense ice. Inspected the unit and found when trying to dispense, the ice bucket would flex and not dispense. Unit needs new ice bucket. Please ship part to cx, no tech needed. Job complete; ordrng 1 WPW10558424 (ice bucket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Ashburn, VA 20147

Daniel J.

Job Details: 08/07/2023

repalced both gaskets heated with heat gun made sure all sides sealing informed customer to leave doors closed long as possible

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Severna Park, MD 21146

Israel R.

Job Details: 08/07/2023

Customer stated that the unit is been cooling finbe and no noise anymore. So he said if we can fix the ice problem then the replace the evap cover but if the ice problem is not fix dont worry replaceing the other part. I repalce everything to fix the ice dispensing issue. And still doing it. I called techline and they said that it was probably user error and that is normal. Customer is not happy and they want a new one. They are calling kitchen aid and bray scarff for replacement. Because after we replace a bunch parts now that issue is normal. Door gasket is failing and the water line is leaking. Will need gasket and tube door. Did not installed evap cover because customer wants a replacement. Unit needs gasket and tube water.; ordrng 1 W11518276 (Tube water) and 1 W10917313 (gasket-dor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 08/07/2023

Cx Complaint unit is not working properly inspected unit found ice maker is not cycling during test 57 ordering ice maker assy ; ordrng 1 W11577195 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/07/2023

"Cx states fridge not cooling properly. Measured 45* in RC, no food in FC to get an accurate temp, temp was set one below max cool. Entered diagnostic mode, compressor and evap fan working, heater working properly, main board error flashed at end of testing. Installed new control board, powered on unit, compressor and evap fan turned on and unit began cooling. Ran diagnostic test again, no errors. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Newville, PA 17241

Sal R.

Job Details: 08/07/2023

"CX complain t is that the console is flickering and not always allowing touch prompts. I found venting is not clear causing m,oisture to build and some out the door corrupting the console display. I am ordering 1 new control console(W11315727) and advised CX to have a licensed vent cleaning company inspect the venting from the wa;ll to the outside.; ordrng 1 W11315727 (control console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBL01

Near Washington, DC 20011

Shawn D.

Job Details: 08/07/2023

"arrived plugged starter back in and plugged in and compressor does run. opened system and found low on freon. checked evap and could be leaking the freon here tape covering apoxy spot seems oily. replaced the evaporator,compressor drier used coupler form v/s then vacumed system down and filled ton 5oz and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Herndon, VA 20171

Christian C.

Job Details: 08/07/2023

Cx complaint unit display does not work. Inspected unit and random leds for display are lit and does not change. Power cycled unit no change. Installed console and user interface. Tested unit no issues. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Severna Park, MD 21146

Israel R.

Job Details: 08/07/2023

Customer complaint unit is not turning on at all. I tested the unit and found the unit is plugged in but not starting. I tested power to the board. Found 120 to the main board. This model has a LED module. I disconnected the LEd module and tested. Unit turned on all fans and compressor turned on. Ordering control. Owes 110.; ordrng 1 W10830288 (cntrl-elec 137.50)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB6

Near Newville, PA 17241

Sal R.

Job Details: 08/07/2023

"CX complaint is that the vent fan is making a loud noise. I found that the unit will need 1 new vent fan motor due to the grinding noise coming from the motor. I am ordering 1 VFM (WMH32519HB3). Once the part is avalible, please ahve someone form the office call to set a return date.; ordrng 1 W11441128 (vent fan motor)"

We serviced a

AMANA RANGE

Model ACR2303MFW4

Near Shermans Dale, PA 17090

Cody H.

Job Details: 08/07/2023

"CX complains unit does not cook the way it should. CX requests unit elements are replaced with ones that do not have the safety feature built into the element. Unit got to a boil with high setting and held boil, CX states they dont boil water on high but instead medium. Turned setting down to medium to verify complaint, unit remained boiling after 15 mins at setting. Called techline and spoke to Chris to document findings and concerns. Techline agrees unit is working as designed. No further work needed."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Strasburg, VA 22657

Danny R.

Job Details: 08/07/2023

fopund mullion not heating and making drips on freezer door adjuisted checksok

We serviced a

MAYTAG RANGE

Model MET8820DS03

Near Stevensville, MD 21666

Frederick R.

Job Details: 08/07/2023

CX complaint is LF element not working right. Replaced switch only. Element was not needed. CX due refund for element+tax which is $246.03. Element was CBE anyway and CX should have never been charged. Spoke to HM. Unit is now working properly.. Job is complete;

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Williamsburg, VA 23188

Carl A.

Job Details: 08/07/2023

"cx complaint of a crack in cooktop,checked cooktop to find that a thermal event had a ouccured on the under side of uint cooktop ordering part needed for repairs; ordrng 1 W11178791 (Main Cooktop) and 1 W11517959 (Surface Element)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Spring Grove, PA 17362

Bernard M.

Job Details: 08/07/2023

Cx complaint unit isn't cooling in either section. When arrived unit was running but both sections were at room temp. Ran test 40 and everything would run but no cooling. Contacted TL and they've suggested having SS tech come out and take pressure readings before replacing anymore parts. Rescheduled cx for 8/16 and office will contact cx with time frame; schdld next appmnt for 8/16 WED !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Timonium, MD 21093

Justin S.

Job Details: 08/07/2023

complaint was unit is noisey. Upon arrival heard no noise unit was working properly. Replaced control and terminser. Applied Adhesive around the cabinet to liner and permagum seal to rear to reduce noise.plugged unit back in and no wierd noises

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, DE 19947

Michael E.

Job Details: 08/07/2023

CX complaint: no ice dispense. Tested and verified complaint. Temps are correct and there is ice in the bin. It seems that CX may have been having trouble due to bin not all the way back so it wasnt set into coupler. Unit is now working properly. Johb is complete

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Annapolis, MD 21409

Israel R.

Job Details: 08/07/2023

"Customer complaint unit is not catching lint and they had the pipes redone. I tested the unit found the unit is blowing, lint is catching and the unit seems to be working fine. I revmoed the rear tested heater sensr fues all tesing good. Found blower loose. Reseated the fan tested unit is is blowing strong. Unit is back to normal operations."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Owings Mills, MD 21117

Justin S.

Job Details: 08/07/2023

upon arriveal began disassembling microwave trim and removed old control panel. replaced with new control panel. verified microwave was working with a cup of water. after 30 secs. water was hot. tested bulb working on all light settings.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/07/2023

"arrived to find the unit has not made any ice since having the IM replaced on last visit. unit is set 1 setting colder than recomended. prob shows FC is 0 degrees. pressed test button and it cycled, dumped a batch of ice and refilled. i called techline, they had me check temps and air flow. advised ordering another IM as a cx complaint. installed ordered parts. reordering IM. schedule when part is available.; ordrng 1 W11546935 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hampton, VA 23661

Lucas R.

Job Details: 08/07/2023

"pressurized unit 140 psi nitrogen, found no leaks, replaced compressor and evap, flushed all lines with nitrogen, vacuumed and charged, low pressure at -5' hg, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KDTE334GPS0

Near Wilmington, DE 19803

Taylor F.

Job Details: 08/07/2023

"Cx complaint is unit not closing. Tested inspected and verifed complaint. Found a thermal event took place with the element. Upon the FD resolving the issue with the unit, inner door, outer door, element, tub and hinges were defective. Called Whirlpool safety to resolve issue. Cost exceeded the price of a new unit and cx did not want to go through with the repair. Whirlpool safety is reaching out to the cx to resolve issue. Job is complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Springfield, VA 22153

Tanner B.

Job Details: 08/07/2023

Removed unit and inspected the mag antenna for any damage.. no damage .. replaced the diode and capaicator .. tested the unit and no sparking like customer was experiencing .. unit is heating and working as designed . Job complete

We serviced a

WHIRLPOOL FREEZER

Model KBFS20EVMS13

Near Washington, DC 20037

Samuel R.

Job Details: 08/07/2023

cx complaint end cap broke.inspected unt and could confirm.replaced end cap.cx also advised no ice making.checked ice maker jumperd to h and nothing.ice maker is getting 120v need ice maker W10884390; ordrng 1 W10884390 (ice maker)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Centreville, VA 20120

Christian C.

Job Details: 08/07/2023

Cx complaint whenever using unit to heat up there is a rattling noise. Inspected unit whenever unit is on there is a small rattling noise. Screws at top of unit holding it into cabinet were loose. Secured screws. No more rattling nosie. Unit is working as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDB1080AWS

Near North Bethesda, MD 20852

Roberto I.

Job Details: 08/07/2023

"CX complaint unit not responding after a power outage.Found unit not responding, indicator lights randomly blinkingand display stuck on 36. Tried to reset the control and to run diagnistic with no luck. Quoted repair $524.80 with $110 labor for control board 12002710 replacement. Cx declined. Collected $120 with check; ordrng 1 12002710 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/07/2023

Replaced faulty compressor and installed and charged new compressor. Unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Brightwood, VA 22715

Eric F.

Job Details: 08/07/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near Dover, DE 19901

Taylor F.

Job Details: 08/07/2023

Cx complaint is gaskets not staying on FC and RC doors. Verifed complaint. Could not provide service on todays visit. Marking job complete as of now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bel Air, MD 21014

Neil H.

Job Details: 08/07/2023

DISPENSER WAS JUMPING AND WATER WAS STOPPING AND GOING REMOVED THE FILTER AND CX REPLACED UNIT WORKING AND WEATER FLOWING GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greensboro, MD 21639

Frederick R.

Job Details: 08/07/2023

CX complaint is no ice. Inspected/tested and found IM tray locked in twist position and giving code of faulty IM motor. Tried several time to run test 29 and could not get tray untwisted. Rplaced IM and power cycled unit. Ran test 29 and the IM harvested completely and filled with water. Unit is working as designed. Job is complete

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Baltimore, MD 21223

Shane M.

Job Details: 08/07/2023

installed spark module w swith harness. ignitor was incorrect again. same part number? same part number in service matters. please review before setting up an return visit.; ordrng 1 W10209656 and 1 wpw10278150

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23669

Lucas R.

Job Details: 08/07/2023

"replaced drive assembly, and suspension, leveled , calibrated, tested, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Denver, PA 17517

Fred G.

Job Details: 08/07/2023

i was able to access unit and place data loggers in both RC and FC. scheduled cx for 8/14/23; schdld next appmnt for 8/14 MON !

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Fairfax, VA 22030

Christian C.

Job Details: 08/07/2023

"Installed bellow, and dispenser assembly. Tested unit no errors. No leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT02

Near Williamsburg, VA 23188

Carl A.

Job Details: 08/07/2023

"cx complaint of consation in rc, checked unit to find that the doors are sealing well but lower right hand coner were cabinet comes together has seperate causeing a gap allowing warm air to migrated in unit also the lower right side of cabinet bulging out as unit was over filled when buit; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Fairfax, VA 22030

Christian C.

Job Details: 08/07/2023

Inspected door. Found dent on top right of door. Reordering door.; ordrng 1 W11465903 (FC door (reorder))

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS0

Near Laytonsville, MD 20882

Marc M.

Job Details: 08/07/2023

"could not contact techline to confirm, issue is relatvie to resistance draw from sump to control generating the f9e1 error due to failed micro screens. unit needs sump before proceeding with repair.; ordrng 1 W11416362 (sump)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Germantown, MD 20874

Marc M.

Job Details: 08/07/2023

cx complaint unit not responding at console. inspected and found f6e2 error stored in diag. found all connections fully seated at ui. wiht issue having reoccured within a year recommended to cx to replace the Acu as well to ensure no further failure at ui. cx did not want to proceed with cost of repair however. collected only for service call.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, MD 21409

Israel R.

Job Details: 08/07/2023

Installed new drain pan and gasket. Unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Germantown, MD 20874

Marc M.

Job Details: 08/07/2023

cx complaint unit not engaging cycle. inspected unit and found under any cx use cycle the unit will start once door closes but never fill with water. checked and found water supplied to valve. ran diag test and and foudn error f7e2. cleared error and ran diag cycle and immediately valve opened and fill with water where again the sump assembly would not pump. unit also has gap in door to tub closure due to factory defect within the inner door panel. unit will need parts.; ordrng 1 W11460946 (sump) and 1 W11559689 (inner door panel)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Fayetteville, PA 17222

Andrew S.

Job Details: 08/07/2023

"Cx complaint is that the unit is not spinning clothes out at the end of cycles. Upon arrival I found that there was an F7E5 error code. I then ran the diag test and found that the agitator is staying engaged and the spin basket is not engaging. I found that the shifter was not moving the splutch arm and was just clicking. I accessed the shifter and splutch and found that the splutch also has excessive play in it and is jamming up. I was able to replace the shifter with the pre Id'd one and the splutch with one from van stock .I then found that the unit is functioning as intended. Job complete; ordrng 1 W10721967 (Splutch AS/VS), used 1 W10721967 (Splutch AS\'VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ06

Near Woodbine, MD 21797

Marc M.

Job Details: 08/07/2023

prior to insatlling parts contacted Techline since multiple services and issue still persisting. confirmed fascia heater at ui and fill tube heater at fill tube are good. tested voltage to fill tube from control. replaced all parts and documented with techline.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Annapolis, MD 21401

Israel R.

Job Details: 08/07/2023

Installed new control and tested. Unit is back to normal operations.

We serviced a

MAYTAG FREEZER

Model M8RXEGMAS00

Near Wilmington, DE 19802

Taylor F.

Job Details: 08/07/2023

Cx complaint is unit has some frost in the FC. Tested inspected and verifed complaint. Found the FC door sagging causing the door to rub on the liner and FC door does not close all the way unless it is pushed closed. Was able to adjust hinge so door is no longer sagging and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near Ashburn, VA 20147

Daniel J.

Job Details: 08/07/2023

fridge and freezer no cool test 38 set to 99 unit drawing 76.3 watts tested again same never went past 76.3 watts called tech line stated need to fill with nitrogren 140 psi use bubbles on the high side to check for leaks customer stated ongoing issue for the last six weeks and had to throw away food from fridge twice; ordrng 1 nitrogen (nitrogen)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Washington, DC 20003

Shawn D.

Job Details: 08/07/2023

"opened system and is low on freon. cut evap out snapped pic of liner melted from the defrost heater. installed new evap then compressor drier and coupler vacumed unit down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBF2258DEM00

Near Forest Hill, MD 21050

Neil H.

Job Details: 08/07/2023

REPLACED THE ICE MAKER UNIT CHECKED GOOD CYCLED AND FILLED

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 08/07/2023

"cx complaint unit not heating. checked unit, come to find open element, tco and thermostat. replaced all parts, tested, unit has decent airflow. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rockville, MD 20852

Roberto I.

Job Details: 08/07/2023

"Cx received a motor from Whirpool and I installed that one.Replaced all 3 parts, rana calibration cycle and then a test cycle. The unit worked as designed"

We serviced a

MAYTAG REFRIGERATOR

Model MFT2976AEM03

Near North Potomac, MD 20878

Julian H.

Job Details: 08/07/2023

CX complaint about unit not cooling well inspected temps on arrival RC56* FC22* found an overfrost on RCs evap followed svc pointer that talks about this issue scode covers labor only gav CX a quote decided to think about it paid thru app for svc calll only; ordrng 1 W11457241 (drip pan kit) and 1 WPW10501260 (cover-evap) and 1 W10864518 (adapter) and 1 WPW10277799 (harns-wire) and 1 W10847487 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Norfolk, VA 23503

Zachery R.

Job Details: 08/07/2023

"cx complaint unit leaking from bellow. checked unit, come to find defective bellow, seal is not holding water. replaced bellow and clamp, ran test 12, no signs of any leaks, unit working as designed. secured old bellow in bin."

We serviced a

KITCHENAID DISHWASHER

Model KUDI01FLSS6

Near Silver Spring, MD 20906

Julian H.

Job Details: 08/07/2023

CX complaint about door droping hard found link supports broken replaced them from preid & working

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wilmington, DE 19802

Taylor F.

Job Details: 08/07/2023

Cx compalint is unit shut off mid cycle. Tested inspected and could not verify complaint. All functions of the washer are working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model krfc300ess08

Near Zion Crossroads, VA 22942

Kyle A.

Job Details: 08/07/2023

Installed door but gasket was improperly packaged. Order new gasket.; ordrng 1 W10830162 (Gasket)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Spring Grove, PA 17362

Bernard M.

Job Details: 08/07/2023

"Replaced start device per previous tech, restored power and compressor came on along with fans. Unit checks good"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHZ04

Near Palmyra, VA 22963

Kyle A.

Job Details: 08/07/2023

Cx complaint of upper icemaker not maing ice. Did confirm and found unit will randomly not cycle in diagnostic. Ordering icemaker.; ordrng 1 W11658802 (Icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04.

Near Charlottesville, VA 22903

Kyle A.

Job Details: 08/07/2023

Changed fresh food evap after finding the leak. Added port and changed dryer. Pressurized unit to 120 psi. Unit held pressure for 20 minutes. Vacuumed and charged unit with 4.5oz 134 and unit is now as designed.

We serviced a

MAYTAG WASHER

Model mhw5500fw0

Near Biglerville, PA 17307

Andrew S.

Job Details: 08/07/2023

Cx complaint is that the unit is shutting off before the cycle is completed. Upon arrival i found no error codes. I also started a drain and spin and ofund that the unit started and ran that with no issues. I then had the cx throw a load of laundry and and ran the quick wash cycle and found that the unit was able to complete the cycle as intended. I was unable to replicate any issues. Cx will gather as many details as possible if the unit has the issue again. I collected for the service call. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS2

Near Timonium, MD 21093

Justin S.

Job Details: 08/07/2023

complainet was not generating ice. drain pump still attached to pan(pic). Pan is leaking. wrong parts were ordered.; ordrng 1 W11614100 (pan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Silver Spring, MD 20901

Davonte

Job Details: 08/07/2023

cx complained rc door gasket was coming off. inspecting unit confirmed cx complaint. reseated door gasket. door vasket continued to pop off after reseating. door gasket is warped door gasket is on special order.; ordrng 1 W10838574 (gasket)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Little River, SC 29566

Paul F.

Job Details: 08/07/2023

Customers complaint is unit trips the breaker after 5 minutes. Found unit has a bad timer. NTO part.; ordrng 1 W10857612 (timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rockville, MD 20850

Julian H.

Job Details: 08/07/2023

CX complaint about unit not cooling on either section inspected & found that evaporator is overfrosting removed frost formation with steamer & checked connections looked good forced defrost unit & confirmed 114vac to heater this barely cam on issue with heater bringing preid control as just in case leak from dispenser was icecubes melting CX MUST THAW UNIT 24HRS B4 RETURN; ordrng 1 W11650660 (heater asm)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/07/2023

"Cx complaint, vibration noises during the cycles, ran factory diagnostics and found excessive gear case drag during manual agitation test. Ordering all parts needed to complete the repair, advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once all parts are received, cx agreed. 5 parts on order.; ordrng 1 W11449841 (GEAR CASE) and 1 W10734521 (slider) and 1 W10752187 (screw) and 1 W11551646 (SPANNER-NUT) and 1 W10902814 (washplate)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Stafford, VA 22554

Robert W.

Job Details: 08/07/2023

"Replaced basket, gearcase, washplate, cam unit tested and is working properlyh."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/07/2023

"Cx complaint, will not start a wash cycle, humming noise when the basket is trying to spin. Tested all circuits, found capacitor and shifter shorted, also drive motor is slipping on the cam hub. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W10890624 (motor-drve JT VS) and 1 W11481722 (ACTUATOR JT VS) and 1 W11395618 (CAPACITOR JT VS), used 1 W10890624 (DRIVE-MOTOR), 1 W11481722 (ACTUATOR), and 1 W11395618 (CAPACITOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 08/07/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, belt, splutch, and washplate tested and inspected for proper use unit now functions Normally"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/07/2023

"Installed parts to complete the repair, found new recirculation pump chattering during test. Advised cx re-ordering the pump for the return visit, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11542867 (RECIRCULATION PUMP)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Alexandria, VA 22310

Lloyd B.

Job Details: 08/07/2023

Cx complained of frost in the freezer 2 times over the span of 2 months. Could not find any air leaks in either gasket but did see the slight frost on the walls. Put a paper towel inbetween the gasket and cabinet and there was a good amount of resistence when pulling. Could not find any issues at the time. Could not call wp because of a meeting. Job complete

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/07/2023

"Installed outer door assembly, also used qty 4 screws from van stock to complete the repair. Verified all unit functions for proper operation...working as designed.; ordrng 4 W10031790 (screw JT VS)s, used 4 W10031790 (SCREW) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Bethesda, MD 20816

Brian F.

Job Details: 08/07/2023

"Cx states unit not filling, saw sparks and breaker tripped. Inlet hose disconnected, breakers off when I arrived. Connected inlet water, cx turned on breakers, dw powered on, heard pop saw flash next to dw, dw circuit is ok, circuit that powers garbage disposal is shorting to ground, recommend cx contact electrician. Entered diagnostic mode, found saved f4e3, started service test, dw filled, wash motor not running, verified 120VAC at connection to motor. Ordering sump assembly. Emailed safety dispatch report; ordrng 1 W10888591 (pump and motor)"

We serviced a

WHIRLPOOL FREEZER

Model KRSF705HPS04

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/07/2023

"Cx complaint, ice door not closing properly, found during factory test, intermittent control UI-panel operation, also found time delay from the control during dispenser test. Ordering UI-panel for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11608967 (UI-Panel)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Stafford, VA 22554

Robert W.

Job Details: 08/07/2023

Replaced mag control and diode unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 08/07/2023

Installed new parts. All check ok.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/07/2023

Replaced fan with harness oh out element its good. Replaced control unit is starting to cool properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/07/2023

"Cx complaint, no ice production...icemaker error code E5 thermistor shorted, also found ice box fan not running properly during test. Installed icemaker and ice box fan to complete the repair. Ran factory diagnostics to test all unit functions, verified icemaker fill-harvest...unit is working as designed.; ordrng 1 W11658802 (icemaker JT VS) and 1 W10846539 (evaporator fan blade JT VS), used 1 W11658802 (icemaker), and 1 W10846539 (ice box fan) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS537SIAM01

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/07/2023

Replaced water lines and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 08/07/2023

Customers complaint is freezer door gasket does not stay in. Found the freezer door is malformed and does not hold the gasket in place. Need to order door.; ordrng 1 LW10638683 (freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/07/2023

Cx complained the unit did not dispense water. Installed new filter head and tested and it now dispenses water with great pressure. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 08/07/2023

Customers complaint is unit still does not drain. Found loose wires on the drain pump. Reinstalled all check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Wilmington, DE 19802

Taylor F.

Job Details: 08/07/2023

Cx complaint is tub not hanging correctly in tub. Tested inspected and verified complaint. Found the front left suspension rod had come off of the cup securing it into the cabinet. Corrected rod and cup and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/07/2023

"Cx complaint, water collectiing on the freezer door gasket, also doors not closing properly. Ran factory diagnostics, test # 34 turned mullion heater 'on 100% of the time, set unit to an 8hr defrost cycle. Adjsuted freezer door for proper cabinet alignment, leveled the unit, verified proper door functions...unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near Wilmington, DE 19809

Taylor F.

Job Details: 08/07/2023

Cx complaint is unit not spinning. Tested inspected and verifed complaint. Found the capacitor to be defective. Ordering capacitor and rescheudled for 8/11/23. Cx owes 110.00 labor on return visit.; ordrng 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Conway, SC 29527

Jason T.

Job Details: 08/07/2023

"Cx complaint, long dry times, tested all circuits and found 120 vac harness backed out at the motor-heater connection, repaired the harness and verified heater operation. Cycle temperatrue tested at 140 degrees, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS04

Near Washington, DC 20007

Samuel R.

Job Details: 08/07/2023

replaced bin and when testing found the button to have failed and upon further testing auger motor failed.cx pif for parts W10271509, WP2252265; ordrng 1 W10271509 (auger motor) and 1 WP2252265 (button)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/07/2023

Customers complaint is unit not working at all. Customer said when they closed the door after taking food out everything went black. Found the door switches blew the fuse. NTo parts.; ordrng 1 W10138793 (fuse) and 1 W11551761 (interlock) and 1 W11551558 (interlock)

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Dundalk, MD 21222

Alexander D.

Job Details: 08/07/2023

cx complaint unit wont start. found cx not pressing start button hard enough and when she can get unit to start shes not patient enough with sensing and thinks its not working. instructed unit on proper start procedure and how it progresses thru sensing. unit is working properly at this time.

We serviced a

WHIRLPOOL FREEZER

Model Wrf767sdhz01

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/07/2023

Customers complaint is FF secti0on not cooling and not makng ice. Found evap fan motor is not working. Found 12v dc going to fan motor. NTO fan motor. Collected everything but the labor.; ordrng 1 W11224591 (evap motor)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Rockville, MD 20851

Julian H.

Job Details: 08/07/2023

CX complaint about washer not running put unit on diagnosis error F7E1 mototr not running followed svc pointer found an issue with cap S Code to cover repair replaced part from preid & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR35X24HZ00

Near Ashburn, VA 20148

Richard B.

Job Details: 08/07/2023

"CX complant. Not cooling again. Inspected unit and found unit not cold. No frost pattern , SD pics. Found compressor running but not overly warm. Ordering sealed system . Ordering UV dryer. Further work needed. In stock.Sceduled with office. RB; ordrng 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL DRYER

Model MED7230HC2

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/07/2023

"CX Complaint is the unit is making noise, Inspected unit and found the unit is making a thumping clicking noise during use, Found the rollers making drum thump and idler is making a clicking rubbing noise. Ordering Rollers and idler; ordrng 3 WPW10314173 (Rollers)s"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 08/07/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested found drain pump will not pump out water ordering the drain pump Assy ; ordrng 1 W11399437 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Rockville, MD 20854

Julian H.

Job Details: 08/07/2023

replaced door looks fine

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Harrisburg, PA 17103

Cody H.

Job Details: 08/07/2023

Was able replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Leesburg, VA 20175

Daniel J.

Job Details: 08/07/2023

washer clothing wet at end of cycle entered diag no errors stored ran diag cycle completed and drained started quick wash with clothing in tub unit drained spoke with customer stated unit does drain but clothing wet sometimes checked pressure tub good connections good informed customer unit will drain than spin possible unblalance stopping machine from spinning water out and informed cusomter to watch the amount of detergant being used during cycles

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