Service History 323 - VIA Appliance

We serviced a

WHIRLPOOL OVEN

Model WFG520S0FS0

Near Mount Joy, PA 17552

Fred G.

Job Details: 08/08/2023

i was able to access unit and replace the ignitor as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/08/2023

As per previous tech was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Germantown, MD 20876

Julian H.

Job Details: 08/08/2023

CX complaint about unit cooling too much on RC & not making enough ice checked temps on arrival Fc1 Rc34 in some parts closed to freezin point found on test 9 that damper is zipping air control is causing temperature to act up & icemaker is not cycling as often need parts; ordrng 1 W11645127 (damper) and 1 WPW10384183 (thermistor) and 1 W11558182 (ctrl elec) and 1 W11546935 (icemaker)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Smithfield, VA 23430

Orbie

Job Details: 08/08/2023

cx complaint knob not turning. checked unit verified complaint. unit needs new switch to complete repair. advised cx part is special order and unsure when part will come in. ordering knob also just to be sure; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Fort Washington, MD 20744

Leon

Job Details: 08/08/2023

"located cut in water resevoir, replaced reservoir and tested unit. everything now working as it should"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Brandywine, MD 20613

Shane B.

Job Details: 08/08/2023

"cx complaint is the unit not washing. cx said dishes come out dirty like it didnt run at all. i checked for codes and found FAE2, F9E1. cleared code and ran service cycle. unit kept powering off as soon as i pressed the key to start the cycle. started normal wash cycle. unit filled and wash motor ran. used clear door to see that the srpay arms have very little pressure and are not spinning. replaced sump with preIDed part and heater with VS part. tested unit. its washing well and not leaking. unit is working as designed.; ordrng 1 W11537778 (heater SB VS)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX04

Near Potomac, MD 20854

Roberto I.

Job Details: 08/08/2023

"CX complaint Fc too warm.Found 38F in the Rc and 16F in the Fc. Compressor and fans running ok, no frost patter no evap, just a block of ice around capillary line. Sppke to JH, I was advised to order sealed system parts. Quoted repair $2,178.68 with $1450 labor for evap W10195924, compressor W10841139, drier WPW10143759 and access valve W11506635 replacement. **SEALED SYSTEM TECH**, **3 COUNTS** and **2 TECH**. x needs more time to make a decision. Collected $120 with check; ordrng 1 W10195924 (evaporator) and 1 W10841139 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (access valve) and 1 3 counts and 1 2nd tech and 1 sealed system tech"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Clarksburg, MD 20871

Marc M.

Job Details: 08/07/2023

cx complaint unit not powering on after power outtage at house. inspected unit and found that somehow when power cycled back on the ui engaged the control lock without the cx being aware. was able to simply disable control lock and unit now checks good. cx also noted it 'sounded like dripping' below unit. inspected under unit while running for several minutes and took pics of no water/completely dry floor. cx may be hearing the sound of the sump pressurizing water thruought the tub. unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/07/2023

"cx complaint not locking at start, found no errors stored, ran diagnostics cycle lid locked and unlocked properly, reset power and recalibrated, started several cycles, sense light solid, lid locks and unlocks does slight motor turn, then locks and adds water, cx to monitor and record her issue if it returns, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Arlington, VA 22207

Jason A.

Job Details: 08/07/2023

CX complaint FRIDGE noise. Replaced damper / diffuser & test 3 damper opens / closes. Normal noise level. Level doors. FC evap fan runs & damper open > JJ

We serviced a

MAYTAG OVEN

Model CWG3100AAB25

Near Washington, DC 20017

Samuel R.

Job Details: 08/07/2023

cx complaint unit is not heating.inspected unit and found ignitor getting 120v but not ignitiing.unit will need a new ignitor.74007498 cx pif; ordrng 1 74007498 (iginitor)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Portsmouth, VA 23702

Zachery R.

Job Details: 08/07/2023

"cx complaint unit not igniting. checked unit, come to find defective igniter, quoted cx, cx unsure about repair atm, collected $120."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Sykesville, MD 21784

Brian R.

Job Details: 08/07/2023

cx complaint is unit wont run and flashes lights. unit flashes a F9E1 code. units O-O-W and she knows. tested and hecked unit and found when unit goes to drain the drain pump just humms and wont pump water out. pumped unit out and pulled drain pump to find a nail in pump that would let pump run. removed and ran auto test again and unit now checks. job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Frederick, MD 21702

Ricky E.

Job Details: 08/07/2023

"tech line sterling, per tech line the unit will need time to heat and cool so metals become more adjusted to the inviroment.. after install the units door was the same.. if the unit doesnt get better we will need to inspect for damage per tech line..."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Oakton, VA 22124

Demonte S.

Job Details: 08/07/2023

Installed User Interface. Tested the unit. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH1

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/07/2023

Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB07

Near Aldie, VA 20105

Richard B.

Job Details: 08/07/2023

"CX complant. No ice. Inspected unit and found ice maker dosent rotate , Found no water in mold.ould ice maker not getting voltage . Ordering ice maker and control board, Further work needed. RB; ordrng 1 W11556912 (control) and 1 W11548540 (ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20901

Roberto I.

Job Details: 08/07/2023

"Cx complaint F8E4 on display, unit beeping and not working.Ran diag, confirmed error, found water in the drip pan. Tub gasket ok. Ran a test cycle, inlet valve ok, wash ok and drain ok. Quoted repair $506.33 with $125 labor for sump/motor assy W11460945 replacement. Cx wants to call Whirlpool. Collected $120; ordrng 1 W11460945 (sump/motor assy)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Front Royal, VA 22630

Ezra M.

Job Details: 08/07/2023

"not working well. found extra resistance and noise when drum turning. removed drum, and back panel, nothing out of place, no signs of damage, all parts moving normally. reassembled, issue persists. ordering motor, pulley, rollers and blower wheel; ordrng 1 WP694089 (wheel) and 2 WPW10314173 (support)s and 1 279827 (motor!dryer) and 1 WP691366 (pulley-idr)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Laurel, MD 20707

Sherwood

Job Details: 08/07/2023

cx complasint f2e1. arrived today and found inverter board damaged on corner. part had no bubble wrap or anything to protect it. ordering new part and marked the rest will use on return visit.; ordrng 1 W11325604 (inverter board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ

Near La Plata, MD 20646

Shane B.

Job Details: 08/07/2023

installed ordered parts and ran service cycle. unit did not leak. working as designd.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Washington, DC 20018

Samuel R.

Job Details: 08/07/2023

cx complaint unit is displaying f9e1.inspected unit and got error codes.fae4 fae1 and f9e1.ran service test on unit and would not go pass step 5 on service mode.unit will need a new sump assembly W11460945; ordrng 1 W11460945 (sump motor)

We serviced a

MAYTAG WASHER

Model MVWC200XW2

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/07/2023

Cx cpomplain t is the unit is filling when off. Inspected unit and found the valve is allowing water into unit when unit is off. Replaced valve and tested unit is working properly.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Sinking Spring, PA 19608

Fred G.

Job Details: 08/07/2023

"cx complaint unit is tripping break. once breaker is reset unit does not trip. inspected unit and voltage first and found 238.6vac to unit. L1 to neutral was 119.3vac, L2 to neutral was 119.1vac. polarity was good. took amp draws on L2 and found when element is on it strart around 24.amp and settles to 21.7amps, L1 was 13.37amps and stayed there. i did not once get unit to trip for me. ran unit for about 20 mins with no issues. advised cx to get an electrian. breakers are a older version. unit checks good."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/07/2023

"Cx complained the unit did not power on. Inspected the unit and found that it receives a proper 240vac and when pressing start, the unit makes a thud noise and the display goes blank. Checked the motor circuit at the J9-1 to J8-4 and it has less then 1ohm, in range. Unit needs new control; ordrng 1 W11565020 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Greencastle, PA 17225

Andrew S.

Job Details: 08/07/2023

Per previous tech I was able to access and replace the motor and blower wheel. I was unable to test unit as it was in cx's garage with no power hook up. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Alexandria, VA 22305

Lloyd B.

Job Details: 08/07/2023

"Cx complained the unit did not make ice. Inspected the unit and found the fill tube was not fully in the ice maker so when filling, water ran behind and down into the ice bucket. Pulled the sleeve further down and tested and the ice maker can now fill. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Dallastown, PA 17313

Bernard M.

Job Details: 08/07/2023

"Replaced hinges, unit starts without pushing in door, unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/07/2023

cx complaint units doors arent level. was able to get unit level and door level. unit now checks good.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/07/2023

"CX complaint: no ice. Tested and verified complaint. Unit is filling and draining but no recirc. Recirc pump sounds very bad when running and does not move water. Ordering recirc pump. CX paid for service, S&H and part by CC. CX will owe 110.00 for labor on return visit. Cannot reschedule due to CX having to coordinate with property manager.; ordrng 1 W11542867 (recirc pump)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Millsboro, DE 19966

Michael E.

Job Details: 08/07/2023

Replaced ignitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Saint Charles, MD 20602

Shane B.

Job Details: 08/07/2023

cx complaint is the unit not making ice. when i arrived unit was set to recomended temps and IM was on. FC temp was 0 degrees. i tried cycling IM but it didnt respond. IM is getting 125vac. replaced IM with preIDed part. tested IM and it worked properly and filled. unit is working as designed.

We serviced a

MAYTAG FREEZER

Model MZF34X16DW00

Near Fort Washington, MD 20744

Leon

Job Details: 08/07/2023

cx complaint freezer not freezing in bottom area. confirmed issue found fan not getting 120v. causing evaporator to have ice build up. reviewed pricing for new control and customer declined repair. collected service call cx will reach out if she changes her mind

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Waldorf, MD 20603

Shane B.

Job Details: 08/07/2023

arrived and cx said unit has still been freezing things. found temps at 30-32 on various shelves. installed both ordered parts and set unit to recomended temps. adviseed cx to give it 24hr to adjust. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Portsmouth, VA 23702

Zachery R.

Job Details: 08/07/2023

"cx complaint no response. checked unit, cx had electrical issue resolved, unit is now reading proper voltage. acu defective due to improper voltage. ordering acu to complete repair.; ordrng 1 W11618916 (acu)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Centreville, VA 20120

Richard B.

Job Details: 08/07/2023

"CX complant. Microwave sometimes dosent work unless you push door. Inspected unit and found microwave dosent start if gently closing door , Sometimes on right side door needs pushed. oor is fully snapped in place . Front fraame is flat. Ordering inner and outer door assembly. Will need second tech.Parts not in stock. RB; ordrng 1 W11684570 (inner door) and 1 W10359769 (foam) and 1 W11600323 (outer door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/07/2023

"cx complaint mullion soaked and dripping forming ice in Fc top of door, showed cx sticker and set humidity control on , cleared all water , tested all ops ok , if cx calls back pre-id mullion WP12722803AP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Chesapeake, VA 23323

Zachery R.

Job Details: 08/07/2023

"cx complaint unit not making ice in fc. checked unit, temps are ideal, come to find defective valves and fill tube, valves have proper voltage but solenoids are not opening, fill tube heater is reading open, ordering parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10865826 (valve) and 1 W11430645 (valve) and 1 W11238340 (tube-water)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 08/07/2023

"CX complaint door falling down. M/s tag missing. Called office, was told me ok with service since we have serviced it before.Tested door, confirmed complaint. Pulled unit out, found right hinge spring out of place. Reinstalled spring, door tested ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 08/07/2023

"CX complaint water leak from the bottom.Pulled unit out and ran a normel cycle. after about 30 minutes, noticed of water leaking from the right bottom joint of the tub. Ordering tub W11409866. **2 COUNTS** per tub replacement; ordrng 1 W11409866 (tub) and 1 2 counts"

We serviced a

JENNAIR OVEN

Model JJW3430LL00

Near Dayton, MD 21036

Robert L.

Job Details: 08/07/2023

"cx complaint fan noise, sligt tinking from convection fan moved blades back, noise gone cx to monitor, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, MD 21044

Robert L.

Job Details: 08/07/2023

"cx complaint not dispensing ice, when activated jams and hums, removed bin broke up cubes realigned bin into solenoid, ice dispensed properly, cx switches back and forth from crushed and regular, showed cx how to remove bin and clear if needed, tested all ops ok"

We serviced a

MAYTAG RANGE

Model MGR6600FZ3

Near Silver Spring, MD 20902

Roberto I.

Job Details: 08/07/2023

"CX complaint center burner not lighting.Tested burner, found bad igniter. Replaced igniter using pre id part. Burner tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Trappe, MD 21673

Frederick R.

Job Details: 08/07/2023

"Replaced divider, auger motor and yolk per prior diagnosis. After repair I tested IM and it is now working and dispensing properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Timonium, MD 21093

Justin S.

Job Details: 08/07/2023

"customer camplains no operation in freezer. Began to remove old compresser. System had possitive pressure. replaced with new compresser. Checked for leaks around joints and amperage draw to new compressor. Top freezer now blows cold.; ordrng 1 WPW10143759VP (drier-uv -) and 1 W11506635 (Coupler (JSVS)), used 1 WPW10143759 (filter(jsvs)), and 1 W11506635 (COUPLER(JSVS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model Wfw94hexw2

Near Mercersburg, PA 17236

Andrew S.

Job Details: 08/07/2023

"Cx complaint is that the unit is not starting cycles. Upon arrival I found that the unit has an F6E1, F9E1 and an F5E2. I found that the unit will not start into a diag cycle. I tested voltage at the control and found that the control is not sending the proper voltage to the UI. I quoted the cx for the cost of the repair. Czx will not be going thru with the repair. I collected the service call. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Millsboro, DE 19966

Michael E.

Job Details: 08/07/2023

Repl;aced rthe drip pan as per previous diagnosis. Additional complaint if ice fusing together and noise. I corrected the noise by securing the refridgeration lines better. IB fan is barely moving air. Ordering IB fan. Cannot reschedule due to AIG; ordrng 1 W10846539 (evaporator fan blade)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Madison, VA 22727

Eric F.

Job Details: 08/07/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG FREEZER

Model MRT118FFFH08

Near Frederick, MD 21702

Ricky E.

Job Details: 08/07/2023

"ck fnd units fzr door leaking air from behind the gasket.. sealed with silicone, unit cks ok.. if issue comes back, and new door, seal and silicone will be needed..door assy, lw10680729gasket, w10861499silicone, w10841140"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Millsboro, DE 19966

Michael E.

Job Details: 08/07/2023

CX complaint: puddles found from under unit. Tested and verified complaint. The only problem i found with the unit is that the legs needed to be adjusted. The water puddling seems to have come from water gathering in the dryer vent line. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Columbia, MD 21044

Robert L.

Job Details: 08/07/2023

"cx complaint RC door not stopping with door closer, found closer spinning in place, found screw hole rounded out not securing bracket, found screw was never reinstalled because metal blocking hole, tried self piercing screw then fatter screw but would not hold need door replaced, ordering RC door black, closer screw, washer and hinge, will use bracket on return...cx aware of time frame , to inspect and no haul away; ordrng 1 W11023687 (dor-fip black) and 1 WP681249 (screw) and 1 WP2254473 (hinge-door) and 2 WP487576 (washer)s"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Millsboro, DE 19966

Michael E.

Job Details: 08/07/2023

"CX complaint: not drying. Tested and verified comlaint. I found vent line from back of unit clogged up with water. I cleared the water, tested unit and unit is faling air flow test with an electronic air flow tester. I advised CX to have builder correct the house venting issue. Unit is working proeprly. Job is complete"

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Lancaster, PA 17601

Justin L.

Job Details: 08/07/2023

Cx complaint taking longer to dry than normal. Was able to access unit and verify complaint. Found unit to heat and was quiet but humidity build up inside due to clogged vents. Cx will need to have vents cleaned to correct the issue. No further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/07/2023

Was able to access unit and replace door. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Arlington, VA 22209

Lloyd B.

Job Details: 08/07/2023

"Cx complained the door did not close. Inspected the unit and found the threads on the door latch were stripped out and the door latch fell inside of the unit. I was able to use a larger screw which now holds the latch in place and the door can shut. Also, put the dryer back center on the washer for the cx. Job complete"

We serviced a

KITCHENAID HOOD

Model KVWC956KSS

Near Fairfax, VA 22032

Demonte S.

Job Details: 08/07/2023

Installed the Chimney. Unit is working as Designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS01

Near Richmond, VA 23225

John P.

Job Details: 08/07/2023

Installed switches tested working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC0

Near McLean, VA 22101

Jason A.

Job Details: 08/07/2023

CX complaint WASHER tub baffle separated. New tub arrived damaged. See SDpics. Ship tub to warehouse. 2nd tech will inspect & bring on day of appointment. CX calling builder & Fergusion for a replacement washer. Washer may not be in the same location > JJ; ordrng 1 W11378552 (TUB) and 1 (- SHIP TO WH for inspection)

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Odenton, MD 21113

Israel R.

Job Details: 08/07/2023

Customer complaint uni is making loud noises. Custoemr stated they had lowes contract they called the contract while i was here and they sent the dispatch but the office did not get it in time. Unit needs blower wheel and repaair kit. Send blower back and order repair kit and call unit when we get the parts and dispatch with the contrac to retunr and do the repair.; ordrng 1 4392067 (dryer repair kit) and 1 WP697772 (Fan)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Owings Mills, MD 21117

Justin S.

Job Details: 08/07/2023

customer said making clicking noise in cycle. F7E9 rotor code and F0E3 Overload code were found. Ran dianoise cycle and no noise of error codes came up. Began removing rotor and found both water and oil on inside of rotor. Owner wished to not proceed with repair.; ordrng 1 W11449841 (gearcase(263.77))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Cambridge, MD 21613

Frederick R.

Job Details: 08/07/2023

CX complaint is RC not cooling and FC frozen ovwer. Inspected unit and found return cheutes blocked with ice. Pulled evap cover and found no clogged drain tube. Evap had slight frost pattern. Cleared ice out of FC and wiped down. Cleared return chutes. Checked both gasket and all appeared to be lined up properly and had nowhere you could shine a light through. Suggested to CX that she make sure both doors are being closed properly. Unit is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/07/2023

"installed new icemaker at house, jump started by teeth no movement, found no voltage of j12 conector, ordering main control; ordrng 1 W11580234 (main PCB)"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Manchester, MD 21102

Brian R.

Job Details: 08/07/2023

cx complaint is with door and it opening and cloingand closing tight. checked over unit and pedal is working as it should and door opens as it should and explainted it doesnt fling wide open. door wont stick and seal and close right as bottom door gasket was pulled out and preventing door to close tight as gasket is deformed a bit. magnets dont seem as strong but unit checks and works as it should. will order new door gasket to fix issue and went over unit with her as well. cx rescheduled for 8/10; ordrng 1 W11102846 (Door Gasket Black)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Mercersburg, PA 17236

Andrew S.

Job Details: 08/07/2023

Cx complaint is that the touck panel is lifting and bubbling. Upon arrival I found that the cover panel adhesive has failed and the cover is lifting and separating allowing moisture into the Touch UI. I am ordering the panel and touch UI. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11622631 (Panel) and 1 W11632709 (Touch UI)

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Great Falls, VA 22066

Demonte S.

Job Details: 08/07/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water. ( Cx just replaced the Water Filter Head. ) Took Water Filter out. I then tried to Dispense Water. Water is Dispensing. I advised the cx Water Filter can come defective when ordering them on line. Advised the cx to go get one from the store. Unit is working as Designed. Please see Sd Pictures if any questions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Baltimore, MD 21209

Shane M.

Job Details: 08/07/2023

installed door. unit working properly.

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS0

Near ,

Eric F.

Job Details: 08/07/2023

"Confirmed cx complaint unit screws malformed, not holding cooktop ignitors in place. Ordering new screws. Please ship parts directly to cx.; ordrng 6 W11241230 (screw)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chesterfield, VA 23832

John P.

Job Details: 08/07/2023

CX complain unit not working check found code F4 E3 ordering some assembly ; ordrng 1 W11665769 (Sump)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Martinsburg, WV 25401

Ezra M.

Job Details: 08/07/2023

"unit storing error f2e2, all connections good. per tech sheet, ordering console and control panel; ordrng 1 W11413566 (control panel) and 1 W11406678 (console, white)"

We serviced a

IKEA COOKTOP

Model ICI500XB01

Near Alexandria, VA 22312

Lloyd B.

Job Details: 08/07/2023

Cx complained the unit was not operating. Inspected the unit and found that there was a burn mark on the module that caused it not to operate and caused a crack in the cooktop as a result. Installed new module and tested and it now operates but unit needs new cooktop; ordrng 1 W10330287 (cooktop)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Zion Crossroads, VA 22942

Eric F.

Job Details: 08/07/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Petersburg, VA 23803

Chris B.

Job Details: 08/07/2023

cx c comp unit will not wash insp unit found f7e6 motor fault error stored cleared code ran unit in auto test found col valve worked found hot valve worked dp worked found door locked found motor open line unit will need control and motor to complete repair; ordrng 1 W11603811 (control) and 1 W10890624 (motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/07/2023

per notes replaced element sump and control diag cycle and let unit fill with wash motor going checked for leaks none present let unit run longer no leaks no errors

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Abingdon, MD 21009

Neil H.

Job Details: 08/07/2023

REPLACED THE ICE BOX FAN AND ICEMAKER UNIT TESTED AND CHECKED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Yorktown, VA 23692

Lucas R.

Job Details: 08/07/2023

"replaced icemaker and switch, fc led did not come on, other lights in circuit working, also found improper defrost function, heater comes on in test 6 and 38, fc defrost thermistor at 8.6k ohms with frost on it, thawed evap, ordering u.i and harness with thermistors,; ordrng 1 W11249952 (motor-evap) and 1 W11483116 (module) and 1 W11330971 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near White Plains, MD 20695

Shane B.

Job Details: 08/07/2023

"cx complaint is the unit not making ice again. unit is set to 36/-2. prob shows 45/0. found E5 error code. evap fan running, damper works. inspectd evap and found almost no frost. i ran test 4. compressor pulled .77amps. after 15min amperage was 1.3 and evap had not developed a full frost pattern. less than half was frosty. diagnostics timed out. i started test 4 again. compressor pulled 14amps and cycled off. after a few min it came back on, pulled 14amps then dropped to 1.3 and kept running. documented with techline. they had me check temp of condensor, compressor. both very hot. evap is making a gargling/hissing sound. advised replacing compressor and condensor fan. ordering parts. schedule with SS tech when available.; ordrng 1 W11614224 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (stub) and 1 W11127829 (motor-cond) and 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (tube)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Stephens City, VA 22655

Danny R.

Job Details: 08/07/2023

the part is dents and has metal off corner will need to reorder part; ordrng 1 w11446916

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Edgewood, MD 21040

Neil H.

Job Details: 08/07/2023

CX SAID UNIT HAD SHUTDOWN AND DISPLAYED CALL FOR SERVICE F0E5 I TESTED UNIT CLEARED CODE AND RECALB UNIT CHECKED GOOD CX LOADED UNIT AND WORKING NOW

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HV0

Near Seaford, VA 23696

Lucas R.

Job Details: 08/07/2023

while replacing harness found thermal fuse brittle and cracked also connector on new broil element seperated from element.; ordrng 1 W11321472 (elmnt-brol) and 1 WP3196548 (fuse-thrml)

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW

Near Baltimore, MD

Shane M.

Job Details: 08/07/2023

"cx complaint the unit isnt cooling. found drainhose clogged. cleared ice. cleared hose. found tray cracked. advised cx to make his own decision on running unit, cx laid towel down. ordering tray.; ordrng 1 W11559685 (tray)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Washington, DC 20024

Shawn D.

Job Details: 08/07/2023

eplaced sump/motor went into diag unit showed 4-3 5-1 7-1 ran diag cycle and everyhting is working good hater turns on at end and no errors returned and no leaks. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Joppatowne, MD 21085

Neil H.

Job Details: 08/07/2023

CX COMPLAINT LEDS DIM BOTH RC AND FC REPLACED ALL 3 UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 08/07/2023

Installed new vent and screws . Tested unit. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near Brandywine, MD 20613

Leon

Job Details: 08/07/2023

cx complaint was a sound coming from the unit confirmed issue hear the sound comimg from the fan took unit down ran fan seen debris fly out ran fan again no sound could be heard everything is working as t should

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Winchester, VA 22602

Danny R.

Job Details: 08/07/2023

i found wash plate is stuck but gear case is bad the wash plate just spins by hand very easy and pully under neith barly moves . also wash basket has lots of play 1.5 inches moved back and forth unit has a bad wash basket bc hub went bad hurting basket will need basket gear case and pully; ordrng 1 W10752719 (basket) and 1 W11454734 (gear case) and 1 W10721967 (pully)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/07/2023

CX Complaint is the lower oven fan staying on. Inspected unit and found the lower oven sensor is misreading to control thinking the oven is hot when its not on. Ordering sensor; ordrng 1 W11598120 (Sensor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW2

Near Yorktown, VA 23690

Lucas R.

Job Details: 08/07/2023

"cx complaint unit lleaking, checked unit found f9e1 diverter code, unable to visibly see leak during service, per cx saw leak from diverter, quoted cx part WPW10671942 $270 ,91, labor $110.00, tax $16.25, total $ 532.16, cx unsure if repair or replace at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Easton, MD 21601

Frederick R.

Job Details: 08/07/2023

"CX complaint is intermitent cooling issues. Inspected/tested and found no visible damage to pantry harness. Pulled on wire also to be sure and no effect. 12vdc to pantry UI whixh had no corrosion or issues. CX stated this has been happeneing since the first month he bought it a year ago and prior company told him just to unplug it for an hour when it happens. CX stated also that it is happening more frequently now where before it would take a month. Says unit loses complete power when it goes out. Ordering power board, control board, LED driver board anddrip pan kit to fix warped drip pan at RC evap. Cannot reschedule at thi time. Needs Lowes auth..; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec) and 1 W11457241 (drip tray)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Stephenson, VA 22656

Danny R.

Job Details: 08/07/2023

installed parrts checvksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, MD 20707

Sherwood

Job Details: 08/07/2023

cx complaint unit doest not make ice. arrived today installed IM. tested IM rotated and called for water. IM is working correctly

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Reston, VA 20190

Simon

Job Details: 08/07/2023

CX complaints DW leaks inspected unit .and replaced despensor and main acu tested unit NO LEAKS .unit works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Germantown, MD 20874

Marc M.

Job Details: 08/07/2023

cx complaint unit not cooling properly. inspected unit and found that the fc evap is a completely frozen block of ice. found unit failing to defrost. unit will need parts.; ordrng 1 W11650660 (heater) and 1 W11566851 (control)

We serviced a

GLADIATOR REFRIGERATOR

Model GAFZ21XXRK01

Near Great Falls, VA 22066

Demonte S.

Job Details: 08/07/2023

Inspected the unit. Found that the cx is saying that the Freezer isn't Freezing Items. Checked the Freezer Section. Unit has a good Frost Pattern. Fan Motor is working. Checked the Voltage to the Fan Motor. I'm getting 9.26 - 11.48 Volts Ac. I then tried to Ohm out the Fan Motor. I'm getting Open Line. Checked the Evaporator for Dye. No Dye found. Unit will need a new Thermostat = WP2253228 & Fan Motor = WP2320109. Cx states they will buy the part and call us back. ( Any questions please check Sd Pictures. )

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23831

Chris B.

Job Details: 08/07/2023

cx c comp unit will make loud noises insp unit found no errors stored ran unit threw test mode found hoses behind unit hitting wall adjusted hoses tested unit working as desighned

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near York, PA 17408

Drew B.

Job Details: 08/07/2023

"cx complaint that unit sparled by control when they tunred the back right 12in burner on.. i checked and found the switch was completely black and smoked, also checked power at block and power incoming no issues and without using the back right 12in burner tested all other burners and inside bake functions and functional.. will need switches for repair bc of smooked and aslo not reading cooktop on when other switches are turned.. called TL sfty spoke to Lashawnda; ordrng 1 W11536794 (control) and 2 WP3148952 (switch)s and 2 WP3149400 (switch)s"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Richmond, VA 23234

Chris B.

Job Details: 08/07/2023

replaced control and rr elm tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hanover, PA 17331

Sal R.

Job Details: 08/07/2023

CX complain t is that the unti is not spinning correctly. I was able to determin that the gears on the washplate and the driveshaft are good. UNit will need 1 HUB (W10528947). I quoted CX for the cost of repair. CX wants to speak to husband due to the age of the unit. I collected $120.00 via check. CX will call office if repair is wanted.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/07/2023

Cx instruct on levelling of unit. No components missing. Levelled rollers and unit working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5700XW2

Near Annandale, VA 22003

Jason A.

Job Details: 08/07/2023

"CX complaint QASHER doesnt complete cycles, Shakes very bad, Found R R suspension dropped & unit not level. Reseat suspension - parts are all there & intact. Level unit & calibrate. Cold & hot water lines good connections. Got a heavy load wet & did a drain & spin. Normal noise & vibration > JJ"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near White Plains, MD 20695

Shane B.

Job Details: 08/07/2023

cx complaint is the unit not washing dishes. found F4E3 and F7E1 saved. wash motor did nnot run. replaced withpreDIed part and tested . unit is workign as designed. cx paid in full.

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