Service History 323 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cross Junction, VA 22625

Daniel J.

Job Details: 07/26/2023

complaint clothing wet at end of cycle ran diag unit agitated and spun and drained removed cold water line into valve found blocked cleared as much as possible flow better byt still blocked ordering valve 8 in stock *** customer availble after three pm; ordrng 1 W11513255 (valve)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Street, MD 21154

Neil H.

Job Details: 07/26/2023

cx complaint unit not heating found the hi-limit blown replaced and the unit now heating tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Washington, DC 20010

Sherwood

Job Details: 07/26/2023

needs to dispatch under warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Washington, DC 20017

Sherwood

Job Details: 07/26/2023

cx complaint light out. arrive dand found light working. cx said light has been working fine.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bel Air, MD 21014

Neil H.

Job Details: 07/26/2023

replaced the gearcase and slider unit tested good

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/26/2023

Cx complaint is that the unit is making a an intermittent shrill noise when its running. Upon arrival I found that the Idler and rollers have play on the shaft. I was able to replace the rollers and the idler pulley. I then tested the unit and found that the unit was making a new noise when running. i isolated the noise to the RR roller. I found that the shaft is not round and will need replaced as well. I am ordering the Shafts and front rollers. I was able to set the return visit for Monday 7/31 anytime.; ordrng 2 WPW10359271 (Shaft)s and 2 WPW10314173 (Rollers)s

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Fayetteville, PA 17222

Andrew S.

Job Details: 07/26/2023

Cx complaint is that the unit has the F47 error and is not working on the RH side again. Upon arrival I verified the issue. I then called TL and informed them that the module is showing NLA. Per WP i am still ordering the part as it is showing that it is back ordered on their end. We also found that the unit does not have the proper ventilation cutout in the cabinetry. I informed the cx that the venitlation issue will need to be addressed while waiting on the parts. SR is the same number as the previous visit. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10857232 (Module)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Riviera Beach, MD 21226

Alexander D.

Job Details: 07/26/2023

"cx complaint control panel bubbling up. inspected unit and verified complaint. found signs of moisture inside the door coming from the vent. ordering control panel, vent and vent gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11413965 (control panel) and 1 W11414073 (vent) and 1 W11545539 (vent gasket)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM00

Near Baltimore, MD 21231

Shane M.

Job Details: 07/26/2023

cx complaint the unit isnt making ice. found icemaker skipping. 120v to icemaker. gave quote for the repairs. $373.52. cx paid in full by card.

We serviced a

JENNAIR RANGE

Model JDR8895AAS

Near Wilmington, DE 19805

Taylor F.

Job Details: 07/26/2023

Cx complaint is RF and RR burners not igniting. Found switch harness tio be defective. Screws on all burner heads heavily corroded. Informed cx of risk of breaking screws and cx does not want to go through with repair at this time. Cx paid SC by check.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Troy, VA 22974

Eric F.

Job Details: 07/26/2023

"Confirmed cx complaint unit making grinding noise. Found slider slipping when decelerating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Bethesda, MD 20814

Israel R.

Job Details: 07/26/2023

Customer complaint unit is not making ice and found the ice maker has failed and the guide is falling apart. The unit will need new ice maker. Ordering ice maker. Call customer when part is available.; ordrng 1 W11565638 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Harrisburg, PA 17110

Fred G.

Job Details: 07/26/2023

i was able to access unit and replace the damper as per previous tech. I found the door gasket to be part of the door and not able to replace. unit needs both doors to correct gasket issue. I then found unit had ice on bottom liner of FC. i found drain was clogged. removed ice and steamed drain and got unit to drain. ordering both RC door. advised cx doors take 8-10 weeks and ship to them. once in cx will all and set up a retrun visit.; ordrng 1 LW10393587 (Left RC door white) and 1 LW10353181 (right RC door white) and 1 W11178521 (nameplate)

We serviced a

KITCHENAID OVEN

Model KODE500EWH20

Near Bethesda, MD 20814

Israel R.

Job Details: 07/26/2023

SR// 7736332103. Got to the unit and the vent is broken. No bubble wrap. no protection only a bag and box. Called trade partners and they said to ordered the parts with parts distributor and ask for more packaging. Reordering vent cover. ORder from whirlpool with more packaging; ordrng 1 W11369885 (Vent Oven)

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Chevy Chase, MD 20815

Israel R.

Job Details: 07/26/2023

Customer complaint unit is not making ice. I found the unit is not filling the reservoir bin. I removed the filter and now the unit is filling. I told them that it was the filter and they saiud they just replaced it and it was still not making ice. I replace it with another filter and water is lower pressure a lot lower that it is not filling the bin completly to make a thick ice bin. Ordering filter housing. Housing not letting correct pressure. Call custoemr when part is available.; ordrng 1 W11266112 (housing)

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Washington, DC 20015

Brian F.

Job Details: 07/26/2023

"Cx states unit not making ice, ice bin empty when I arrived. Ice maker turned on, attempted to jump IM harvest, IM not harvesting, no voltage to IM. Tested voltage at main pcb J2-5 to J2-7, no voltage from board, ordering main pcb, advised cx part is on backorder.; ordrng 1 W11580234 (Main PCB)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Lancaster, PA 17601

Sal R.

Job Details: 07/26/2023

CX complai t wass that the unit would make a sqeeling noise during opperation. I heard the noise during opperation. I was able to access and replace replace the idler pulley due to wear. I then tested teh unti and found no further evidance of noise concerns. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Lititz, PA 17543

Sal R.

Job Details: 07/26/2023

"CX complai t was that the unti was not making ice. I found that when jumping the IM T-H the unit would reotate as well as raise and drop bail arm. I found no water called for. I jumped V-L and found the vlave to opperate , but no water flow. I was able to use a moving matt to access the rear of the unti. I removed the fill tube and found ice in the tub. I turned the supply valve off and removed the supply line , placed it into a bucket and opened the supply. I found no water coming from home side of the supply. CX informed em that there is a addtional supply shut off. cx informed me that this time that he had been on vaca and shut the supply off but did not turn it back on. He turned supply and unit test good. I collected $120.00 for service chaeges via credit card."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Monrovia, MD 21770

Ricardo S.

Job Details: 07/26/2023

Replaced console assy.. unit tested and works fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21702

Ken M.

Job Details: 07/26/2023

Door replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID RANGE

Model KSEG950ESS

Near Middletown, DE 19709

Taylor F.

Job Details: 07/26/2023

Cx complaint is gap between console and cooktop uneven. Was able to loosen console and adjust it so the gap is even. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ

Near Magnolia, DE 19962

Frederick R.

Job Details: 07/26/2023

CX complaint is FC door wont close. Inspected/tested and found ice on rails. CX stated that its much better than the other day when they came home from a week vacation. You can tell CX not opening door properly because the handle was reallyloose on the left side as mell as the handle mounting screw.Cleared ice off railes and lubricated rails and had CX check and he was very happy.Tightened handle and screws for CX. Explained to him the importance of opening and closing FC door properly. Unit working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Manassas, VA 20112

Richard B.

Job Details: 07/26/2023

cx complant.Temp concerns. . Inspected unit and CX states when unit goes into defrost the uniit takes a while to freeze again. Ordering control . Not in stock. Further work needed. RB; ordrng 1 W11642241 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 07/26/2023

"cx complaint new tapping noise and the unit sometimes will drain before starting the cycle and inside will be wet some he said like the soak setting was activated. inspected unit then checked for codes and had none, service cycle sounds good. ran high spin speed and confimred tapping noise. found noise is coming from harness and pressue hose hitting rear panel looks like line had slid down form the amount of times we have service unit. adjusted lines and put back together and tested on drain and spin and sounds good. got loaad of towels got them wet and ran drain and spin and no more nosie unit sounds good and cx agrees. i then looked at dispenser again it dripped 2 times after cycle finished but that is it.. tried calling techline but have no service here. unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM07

Near Falls Church, VA 22042

Demonte S.

Job Details: 07/26/2023

Inspected the unit. Found that the cx is saying that Food is Freezing in the Refrigerator Section is freezing Food. Checked the Freezer. Found items on the lower Freezer Liner is covering the back Vent. I then moved the Items that is covering the Vent. ( Advised the cx that covering the Vent will force air to the refrigerator section and items will freeze.) I then adjusted the Damper Control to Max. So items will not freeze in the refrigerator section. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Millville, DE 19967

Michael E.

Job Details: 07/26/2023

CX complaint: no ice. Tested and verified complaint. IM is stuck in middle of harvest. We do have 120vac to IM on L and N. IM will not harvest or resume when jumped. Ordering IM. Cannot reschedule due to SO part.; ordrng 1 W10884390 (icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Ashburn, VA 20148

Simon

Job Details: 07/26/2023

CX complaints refrigrator sqeaking noise .inspected unit found ref bottom door hinge and cam making noise lubricated and tried several times door opened and closed door hinge and cam defective .ordered refrigrator bottom hinge and cam .SZ; ordrng 1 W11292872 (refrigrator bottom hinge) and 1 W11311687 (cam door)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV

Near Martinsburg, WV 25403

Daniel J.

Job Details: 07/26/2023

microwave clicks and stops when trying to heat inspected unit foiund damage to cavity called tech line submitted pucs through text deemed nonrepairable damage to cavity sr7736950795

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near McLean, VA 22102

Christian C.

Job Details: 07/26/2023

Cx complaint food in RC section is freezing. Inspected unit ran test 121 damper does not close. Installed new damper. Tested 121 and damper now opens and closes. Right RC gasket defective. Ordering rc gasket.; ordrng 1 W10830055 (RC gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Olney, MD 20832

Robert L.

Job Details: 07/26/2023

"cx complaint unit leaked badly causing damage to basement/garage ceiling and mold and floor damage upstairs, found tub crushed, was installed damaged and leaking out back onto wall and thru floor avoiding leak detection system THIS UNIT SHOULD HAVE NEVER BEEN INSTALLED, called tech line sr#7736949351, sent in pics 'STEVE' from techline said unit past 30 days for any damage coverage under warranty, cx responsible forrepair , obviously this unit was installed damaged by installed ,refered cx back to customer care"

We serviced a

WHIRLPOOL FREEZER

Model KSF26C6XYY04

Near Washington, DC 20015

Israel R.

Job Details: 07/26/2023

"Customer complaint unit is not cooling correctly the unit is not making ice. I checked temps and FC is 26 and thawing. 45 in the RC. FAns are working. The RC has silver evaporator still in the unit. The unit looks like is leaking refrigerant. There used to be a service pointer to replace this evaporator on certain models. Ther is weak frost pattern or full. The compressor is noisy and hot. Parts for seal system are covered by entitlement. The RC is leaking the drain tube is clogged with debry. I tried clean it but is stuck. Unit needs drain tube. Ordering evaporator, dryer, coupler, compressor and Drain tube. No covered. Collected for part shipping tax. Customer owes 530 for labor. Call customer when parts are available.; ordrng 1 WPW10643261 (evaporator) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler) and 1 WPW10466675 (compressor) and 1 W11409190 (Tube 35.08)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Richmond, VA 23237

Chris B.

Job Details: 07/26/2023

replaced heater harness tested unit wroking as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Germantown, MD 20874

Julian H.

Job Details: 07/26/2023

CX complaint about light on mw wont turned off or start a cycle found release rod on rh side broken CX PIF THRU APP need part; ordrng 1 WPW10120235 (rod-rel)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shenandoah, VA 22849

Danny R.

Job Details: 07/26/2023

"cx states unit wonty start i found pully is bad and cap isnt putting power ot motor replacrd both parts now checks ok; ordrng 1 W10721967 (drive pulley) and 1 look (look look drvs), used 1 W10721967 (CAM), and 1 loomlook (look look drvs) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC0

Near Abingdon, MD 21009

Neil H.

Job Details: 07/26/2023

the wife was home today she explained what was going on with leaking i told her i knew because i brought it to her husbands attention that the boot had a hole i explained it to her and what parts have been exposed to water and now rust they are replacing unit no work performed

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Washington, DC 20018

Samuel R.

Job Details: 07/25/2023

cx complaint unit is not powering on.inspected unit and found thermo block and wire broken.unit will need a new thermoblock and wire extender WPW10281322 0 tribles; ordrng 1 WPW10281322 (wire extender) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Alexandria, VA

Lloyd B.

Job Details: 07/25/2023

"Cx complained of a low cool in the rc. Inspected the unit and found in step 128, the control version is correct. In step 56, the rc fan does come on but there is slight frost building on the evap. Unit needs new evap cover w/sensors; ordrng 1 W11395558 (evap cover)"

We serviced a

AMANA WASHER

Model MVWC565FW3

Near Boonsboro, MD 21713

Ricky E.

Job Details: 07/25/2023

"installed control, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bethesda, MD 20816

Brian F.

Job Details: 07/25/2023

"Cx states unit won't start cycle, tested and confirmed, drain pump runs then unit gives f9e1 (product not draining). Entered diagnostic mode, found saved f9e1, f7e1, f10e2, and f8e4. Ran service test, unit filled, can hear wash motor stuck, canceled service test, unit drained properly, unit needs new sump assembly.; ordrng 1 W11416362 (sump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 07/25/2023

"cx complaint no cool, checked unit, unit only has partial frost pattern, spoke with AR. was advised to ordering evap, drier and compressor. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Fredericksburg, VA 22406

Robert W.

Job Details: 07/25/2023

CX Complaint is the unit display is not responding and acting up.Inspected unit and found the unit display not resonding Called techline and went over everything going on with unit and said unit needed to be updated and if unit didnt respond properly to replace console.SR#7736935609

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Yorktown, VA 23690

Orbie

Job Details: 07/25/2023

"cx complaint unit vibrating heavily enough to knock cap off. checked unit, no codes present. put towels into unit and tested. found cap getting loose on agitator, replaced cap. tested unit. working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hertford, NC 27944

Austin D.

Job Details: 07/25/2023

"cx complaint unit is not cooling. plugged the unit in and it started to short cycle. compressor has failed. reaching 9 amps and then shutting down. therefore, the unit needs a new comrpessor. ordering all SS parts just incase and will rerturn once the parts come in. parts in stock atm.; ordrng 1 W11547313 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter drier) and 1 W11550396 (evaporator)"

We serviced a

JENNAIR RANGE

Model jgs1450ml0

Near Silver Spring, MD 20910

Brian F.

Job Details: 07/25/2023

"Cx states FL burner not lighting properly, broil tripping gfci outlet in kitchen. Tested and confirmed, found power cord tangled under foot and around anti tip bracket, untangled and straightened power cord, reinstalled anti tip bracket, tested broil, gfci outlet no longer tripping. Called tech line to troubleshoot burner, clocked dual burner in both directions, no improvement, tech recommended replacing ignitor (2nd replacement), burner base (2nd replacement), and orifice holder, SR #7736942124.; ordrng 1 W11675301 (Ignitor) and 1 W11186511 (Orifice holder) and 1 W11662377 (Burner head)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near North Bethesda, MD 20852

Roberto I.

Job Details: 07/25/2023

"CX complaint sensor dry cycle not working, not drying properly.Ran test mode, no errors. Ran a high temp timed dry cycle. The temperature at the exhaust cycled between 127F and 162F. Ran a sensor dry cycle with a piece of wet paper towel on the sensor bars. The cycle stopped when the paper was completeliy dry. The unit worked as designed, collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near The Plains, VA 20198

Daniel J.

Job Details: 07/25/2023

sealed cabinet and installed shim leveled doors

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Rockville, MD 20852

Roberto I.

Job Details: 07/25/2023

"Cx complaint control panel blinking not responding.Found control lock on. Removed control lock and ran test mode. found 6-6 error. Ran a test cycle, the unit worked as design. Tested control lock several times, it turned on and off as designed. Collected $120"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Hershey, PA 17033

Cody H.

Job Details: 07/25/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed. No further work needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near McLean, VA 22101

Leon

Job Details: 07/25/2023

c xcomplaint was IM made ice low confirmed issue replaced the IM tested unit everything was working as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/25/2023

Cx complaint unit is not working properly inspected unit found gaskets will not stay in grove both top and bottom pop out of the grove ordering the gaskets for refrigerator section and freezer section ; ordrng 1 W10861499 (gasket-dor freezer) and 1 W10838574 (gasket-dor refrigerator)

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPA4

Near Alexandria, VA 22305

Lloyd B.

Job Details: 07/25/2023

Cx complained the units doior would hang too low and not close correctly. Installed new hinges and tested and the door and unit operate as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21702

Ricky E.

Job Details: 07/25/2023

customer stated that the unit as sparking on the inside of the unit.. verified issue and fnd that the rack was still in the unit.. i removed rack and tested with no issues.. advised customer to cover areas with clear nailpolish due to no touch up paint being avalable and wpl will not cover touch up paint... unit cks ok..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Alexandria, VA 22302

Lloyd B.

Job Details: 07/25/2023

Cx complained the unit leaked in the rc. Inspected the unit and found the drain line was clogged. Removed ice and debris and made sure unit could drain. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Upper Marlboro, MD 20774

Alexander D.

Job Details: 07/25/2023

"cx complaint unit not cooling again in either section, lasted about a week after previous repair then ice cream started getting soft and ice trays melting. inspected unit and verified complaint. both sections room temp at this time. compressor and fans are running. compressor is screaming hot. cant find any dye with uv light but issue must be SS. ordering both evaps, compressor, drier and process stub. 3ct SS tech only. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11492867 (rc evap) and 1 WPW10608485 (fz evap) and 1 WPW10143759 (uv dye drier) and 1 W10276644 (compressor) and 1 W11506635 (process stub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS04

Near Chevy Chase, MD 20815

Brian F.

Job Details: 07/25/2023

"Cx states water leaks from bottom while using water dispenser. Tested and confirmed, found water leaking from line that goes into FC door, called MR, advised repair requires new FC door, door is NLA, unit is unable to be repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVS03

Near Upper Marlboro, MD 20774

Alexander D.

Job Details: 07/25/2023

"cx complaint unit not cooling. inspected unit and verified complaint. found compressor tripping overload and is screaming hot. getting 120v. tried replacing start device and run capacitor from v/s but still same issue, put old start device and run cap back on. unit will need compressor, uv dye drier and process stub. quoted 1,062.52, 2ct for SS repair. cx paid 120 service call with c/c and declined repair. advised cx service call if good for 30days if they change their mind. if cx calls back, they will owe 942.52; ordrng 1 W10233961 (compressor) and 1 WPW10143759 (uv dryer) and 1 W11506635 (process stub) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/25/2023

"installed pump and motor assy, ran diag cycle, no leaks, no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Justin W.

Job Details: 07/25/2023

replaced ice door and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near ,

John P.

Job Details: 07/25/2023

Confirm Dent on door ordering refrigerator door; ordrng 1 LW10642551 (Door shp2cx) and 1 Look (Look)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Mechanicsburg, PA 17055

Sal R.

Job Details: 07/25/2023

CX complaint was that the unti was making a loud vibration soun d. I found that the splutch drive pulley was backed off. I was able to secure the drive pulley and unit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Arlington, VA 22205

Leon

Job Details: 07/25/2023

replaced motor in the DW tested unit no sound or leaks everything working as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Upper Marlboro, MD 20772

Alexander D.

Job Details: 07/25/2023

cx complaint ice falls out of dispenser onto floor. inspected unit and verified complaint. advised cx that if any ice is left on door then it will eventually melt and slip out. noticed frost under container. poured a little water onto ice door and its not sealing at all. ordering seperator asm and ice container. call cx to schedule return visit once we have eta on parts; ordrng 1 W11423781 (seperator asm) and 1 W11244434 (ice container)

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Abingdon, MD 21009

Neil H.

Job Details: 07/25/2023

cx complaint the dryer wont start found the door switch faulty replaced the door switch unit tested good. $140 collected

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Hampton, VA 23663

Lucas R.

Job Details: 07/25/2023

"cx complaint unit not starting, checked unit found f7e1 motor fault, motor cap readaing 1 uf, replaced cap, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADH2

Near Arlington, VA 22206

Lloyd B.

Job Details: 07/25/2023

Cx declined service

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, MD 21704

Ricardo S.

Job Details: 07/25/2023

Replaced cntrl elec.. unit tested and compressor worsk now

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES0

Near Clinton, MD 20735

Shane B.

Job Details: 07/25/2023

installed all ordered parts. tested all burners all are working. cx says oven light is out. confirmed complaint. orderign new bulb. schedule when part is available.; ordrng 1 8009 (light bulb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/25/2023

"replaced parts, unit tested and air flow is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MZD2752GRB

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/25/2023

cx complaint is the unit leaking water. cx said leak happens every few days. when i arrived undr unit was dry but cx had a small towel in front of the right corner that was damp. i looked in FC and found a sheet of ice on the floor. cleared ice. drian line is clogged. cleared drain line. unit is now working as designed. cx paid 120 by check.

We serviced a

JENNAIR MICROWAVE

Model JMDFS24HM01

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/25/2023

"cx complaint of unit not working,cheked unit to find it not heating ,checked unit to find that the door switches wer not making full contact,reajusted door switches tested unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Palmyra, VA 22963

Kyle A.

Job Details: 07/25/2023

Cx complaint of unit not completing cycle. Found f4e1 error. Found heater connector to board not properly seated. Tested heater circuit and its came out to 17ohms. Reseated heater connector and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesapeake, VA 23325

Zachery R.

Job Details: 07/25/2023

"cx complaint no cool, checked unit, unit unplugged upon arrival, deli board is good, evap fan is good, spoke with AR, was advised to order evap and dryer to complete repair. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WPW10608485 (evaporator) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Crownsville, MD 21032

Israel R.

Job Details: 07/25/2023

"Customer complaint unit is not cooking correctly and pressure drops. Got to the unit and the orifice oredered are natural gas and the unit is LP. Ordering LP conversion. Found the cooktop had a mixture of N orifices and L orifices. I checked the valve and the regulator was set to N swap it to LP. The unit will need LP conversion. The unit lights up but looses pressure. Ordering Lp conversion, regulator, gas pressure tester. Keep with IR Spanish customer.; ordrng 1 W11620555 (Lp conversion) and 1 W11590292 (Regulator) and 1 Gaspressuretester (Gas pressure tester) and 1 look (look)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/25/2023

"Customer complaint is that the unit's blower is not working properly, seems to be affecting ability to heat. Unit tested and the blower is not running properly. Checked power from the control to the blower and confirmed 120VAc through both relays depending on selection. Speed 1 intermittantly works, speed 2 does not work at all. Ordering blower assembly. Unit is heating properly. Unit might be overheating because the blower is not working properly.; ordrng 1 W11441128 (blower)"

We serviced a

WHIRLPOOL WASHER

Model MHW8200FC0

Near Washington, DC 20016

Sherwood

Job Details: 07/25/2023

cx complaint not starting. arrived found unit working all components no error code were found after i ran two diag. cx was more concerned with leaking. did notice leak at water valve and hoses. tighten up hoses water leaked stop. took unit apart did not notice any leaking from bottom of washer no leaking from gasket either. this washber is working correctly no issue found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/25/2023

"cx complaint of unit not making ice,checked unit to find that the harnes on the water vavle was not fully seated,reseated wire harness on water vavles tested unit works as designed"

We serviced a

JENN-AIR WINE CELLAR

Model JUWFR242HL01

Near Adamstown, MD 21710

Ricky E.

Job Details: 07/25/2023

"tech line kurt, SR7736935445, tech line chris, unit not cooling, tech line strated that there may be a leak and to install a dryer and process valve.. i insted isolated the system, however the unit once the lines were cut started to drip oil from the low side cabinet line, high side at the compressor and some from the cap tube. the oil was brown and stinks. the unit has a contaminated system... wpl to replace the unit.."

We serviced a

KITCHENAID DISPOSERS

Model KCDI075B

Near Williamsburg, VA 23185

Orbie

Job Details: 07/25/2023

"cx complaint disposal not functioning. checked unit found one of teeth fell off. replaced disposal, tested unit. working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/25/2023

cx complaint is the unit not running cycles and the drain pump running with no lights on. i checked for codes and found none saved. i ran service cycle with no issues. I blew through pressure hose. it may have been clogged ran calibration. unit is working as designed. advised cx on cycle selection and detergent.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Seven Valleys, PA 17360

Bernard M.

Job Details: 07/25/2023

"Replaced all parts, ran normal cycle and unit as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Providence Forge, VA 23140

Chris B.

Job Details: 07/25/2023

replaced burner head due to broken screw and swapped orphis aplied pipe dope to fitting tested unit found regulator orphice not flipped and hand tight swapped reg ophice seated reg tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lancaster, PA 17603

Justin L.

Job Details: 07/25/2023

Cx complaint unit freezing items in the rc section. Was able to access unit and found cx had tall items in front of damper and food againts back walls of fridge. Was able to correct the loading of the unit and went over with the cx why it needs to be away from walls and damper. Unit checks good no further work needed

We serviced a

JENNAIR OVEN

Model JMW2427DS01

Near McLean, VA

Jason A.

Job Details: 07/25/2023

CX complaint MW+O F2E1. error. Verified complaint & repalced console. Configure JMW2427 Set time & date. . Preheat oven & test MW works > JJ

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Vienna, VA 22180

Jason A.

Job Details: 07/25/2023

CX complaint RANGE cooktop burners spark after lit. Verfied CENTER FRONT is the issue. All others are working. Refund for valves. Use harness on return. Install spark module & test. Refund for harness if not used > JJ; ordrng 1 WPW10475147 (Spark module $262.06 )

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 07/25/2023

"cx complaint unit knocking while agitating. checked unit, no faults present. checked suspension, suspension is good, come to find oil leaking from bearing onto slider, advised cx to try smaller loads until return visit. documented with techline sr#7736873912; ordrng 1 W11449841 (gearcase(LOOK/LOOK)) and 1 W11195971 (stator) and 1 W10754448 (clutch(LOOK/LOOK)) and 1 W11260238 (rotor)"

We serviced a

AMANA RANGE

Model ACR4303MMS

Near Harrisonburg, VA 22802

Eric F.

Job Details: 07/25/2023

"Spoke with RTM. Units are sold after 20 days, unit is no longer in store."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, VA 22311

Lloyd B.

Job Details: 07/25/2023

"CX complained the unit did not operate correctly. Installed new control and when entering diagnostics, the unit fills thru the enter process. Removed power and the filling stopped. Checked the valve at the control J9 1-4 hot and J4 4-5 cold and they both have 1.2k ohms in range. At the J2 2=3, the drain has 20 ohms, in range. Unit needs new control again; ordrng 1 W11629601 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, PA 17404

Drew B.

Job Details: 07/25/2023

cx complaiunt that unit is not heating... checkd poweer at block nd wall.. only had 98 across legs l1 to l2... called wp tl sr#7736940799 butch 98 across L1 nd L2. with no dryer plugged in. not dryer issue..

We serviced a

KITCHENAID FREEZER

Model KFXS25RYWH2

Near Falls Church, VA 22041

Lloyd B.

Job Details: 07/25/2023

"Cx complained of a slow noisy dispense. Inspected the unit and found with a filter bypass, the noise went away and the dispencing was with pressure. Unit needs new filter housing.; ordrng 1 W10502642 (filter housing)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/25/2023

"cx complaint unit is displaying a f7e1. inspected unit and entered diag and found F7E1, F5E4, F7E6. cleared codes and ran auto test and found motor was only humming. tested capacitor and found it to show O.L. replaced capacitor and found unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ocean City, MD 21842

Frederick R.

Job Details: 07/25/2023

assisted ME with door replacement

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/25/2023

"cx complaint left front burner does not lit. inspected unit and found units switch harness is the issue. i then found both left and front center orifice screws failed. unit needs LF orifice holder, center front orifice holder, 4 screws, switch harness, bezel kit to correct issue. once parts are in please reach out to cx and set up a retrun visit; ordrng 1 W11679666 (switch harness) and 1 W10826754 (L/F orifice holder) and 1 W10826753 (center front orifice holder) and 4 WP90767 (screw)s and 1 W11240529 (bezal kit)"

We serviced a

JENNAIR MICROWAVE

Model JMC2130WB00

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/25/2023

"Unit with power cord sending power to neutral. Explained to customer, customer to have is swap power cords with another unit on August 8th. I explained that I thought the control board would be affected and unit not repairable. Cx owes 150 labor on return ; rqstng P&A on 1 W10277646 (Power cord)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/25/2023

cx complaint unit sometimes drops ice on floor and it leaks water. I found sometimes ice gets stuck in door and then once melted the cube will fall onto floor. i have called TL many times for this and there is no fix for it. cx also said chute builds with frost. i use water and poured it down chute and found door is not sealing correctly. unit needs dispenser door to correct issue. scheduled cx for 7/28/23; ordrng 1 W11423784 (dispenser door)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Waldorf, MD 20603

Shane B.

Job Details: 07/25/2023

"arrived to install part. tried to check for codes before replacing the board and unit would not go into diagnostics or power on at all. terminal block is wired correctly and supplying 240vac. LED on control is flashing. unplugged UI and found it is getting 13vdc. replaced control with ordered part beings UI was recently replaced. still wont power on. called techline, they checked part numbers of UI and ACU. they had me unplgged J13 and J14 from board and restored power, no changes. they had me verify pins on UI arent damaged and wires are pushed into connector fully, all look good. advised replacing UI and harness at the same time. SR#7736937039. ordering parts. schedule when available.; ordrng 1 W11378949 (user interface) and 1 W11459337 (UI harness)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Lewisberry, PA 17339

Fred G.

Job Details: 07/25/2023

Cx complaint unit makes a clicking noise. inspected unit and found a slight clicking noise when unit was running. removed drum and found some build up of lint on blower wheel. i did removed all drum rollers and clean them. everything inspected good. advised cx if noise comes back to please record it so we can hear it. unit checks good.; ordrng 1 looklook

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Clinton, MD 20735

Shawn D.

Job Details: 07/25/2023

"cx complaint unit never cooled since she moved in. pulled unit out an removed rear cover to find the process stub on the compresor is leaking snaped pic of oil running down rear panel. replaced the compressor coupler uv drier then vacumed unit down and filled to recomended and strated coolling good. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Goldsboro, PA 17319

Fred G.

Job Details: 07/25/2023

I was able to access unit and replace the RC led as per previous tech. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Baltimore, MD 21209

Shane M.

Job Details: 07/25/2023

cx complaint the unit isnt spinning. found OL thermal fuse. replaced fuse. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, PA 17404

Drew B.

Job Details: 07/25/2023

replaced parts and now checks good.

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