We serviced a
WHIRLPOOL OVEN
Model WFG520S0FS0
Near Mount Joy, PA 17552
Fred G.
Job Details:
08/08/2023
i was able to access unit and replace the ignitor as per previous tech. tested unit and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near East Petersburg, PA 17520
Justin L.
Job Details:
08/08/2023
As per previous tech was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Germantown, MD 20876
Julian H.
Job Details:
08/08/2023
CX complaint about unit cooling too much on RC & not making enough ice checked temps on arrival Fc1 Rc34 in some parts closed to freezin point found on test 9 that damper is zipping air control is causing temperature to act up & icemaker is not cycling as often need parts; ordrng 1 W11645127 (damper) and 1 WPW10384183 (thermistor) and 1 W11558182 (ctrl elec) and 1 W11546935 (icemaker)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Smithfield, VA 23430
Orbie
Job Details:
08/08/2023
cx complaint knob not turning. checked unit verified complaint. unit needs new switch to complete repair. advised cx part is special order and unsure when part will come in. ordering knob also just to be sure; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Fort Washington, MD 20744
Leon
Job Details:
08/08/2023
"located cut in water resevoir, replaced reservoir and tested unit. everything now working as it should"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Brandywine, MD 20613
Shane B.
Job Details:
08/08/2023
"cx complaint is the unit not washing. cx said dishes come out dirty like it didnt run at all. i checked for codes and found FAE2, F9E1. cleared code and ran service cycle. unit kept powering off as soon as i pressed the key to start the cycle. started normal wash cycle. unit filled and wash motor ran. used clear door to see that the srpay arms have very little pressure and are not spinning. replaced sump with preIDed part and heater with VS part. tested unit. its washing well and not leaking. unit is working as designed.; ordrng 1 W11537778 (heater SB VS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX04
Near Potomac, MD 20854
Roberto I.
Job Details:
08/08/2023
"CX complaint Fc too warm.Found 38F in the Rc and 16F in the Fc. Compressor and fans running ok, no frost patter no evap, just a block of ice around capillary line. Sppke to JH, I was advised to order sealed system parts. Quoted repair $2,178.68 with $1450 labor for evap W10195924, compressor W10841139, drier WPW10143759 and access valve W11506635 replacement. **SEALED SYSTEM TECH**, **3 COUNTS** and **2 TECH**. x needs more time to make a decision. Collected $120 with check; ordrng 1 W10195924 (evaporator) and 1 W10841139 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (access valve) and 1 3 counts and 1 2nd tech and 1 sealed system tech"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Clarksburg, MD 20871
Marc M.
Job Details:
08/07/2023
cx complaint unit not powering on after power outtage at house. inspected unit and found that somehow when power cycled back on the ui engaged the control lock without the cx being aware. was able to simply disable control lock and unit now checks good. cx also noted it 'sounded like dripping' below unit. inspected under unit while running for several minutes and took pics of no water/completely dry floor. cx may be hearing the sound of the sump pressurizing water thruought the tub. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ellicott City, MD 21042
Robert L.
Job Details:
08/07/2023
"cx complaint not locking at start, found no errors stored, ran diagnostics cycle lid locked and unlocked properly, reset power and recalibrated, started several cycles, sense light solid, lid locks and unlocks does slight motor turn, then locks and adds water, cx to monitor and record her issue if it returns, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Arlington, VA 22207
Jason A.
Job Details:
08/07/2023
CX complaint FRIDGE noise. Replaced damper / diffuser & test 3 damper opens / closes. Normal noise level. Level doors. FC evap fan runs & damper open > JJ
We serviced a
MAYTAG OVEN
Model CWG3100AAB25
Near Washington, DC 20017
Samuel R.
Job Details:
08/07/2023
cx complaint unit is not heating.inspected unit and found ignitor getting 120v but not ignitiing.unit will need a new ignitor.74007498 cx pif; ordrng 1 74007498 (iginitor)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Portsmouth, VA 23702
Zachery R.
Job Details:
08/07/2023
"cx complaint unit not igniting. checked unit, come to find defective igniter, quoted cx, cx unsure about repair atm, collected $120."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Sykesville, MD 21784
Brian R.
Job Details:
08/07/2023
cx complaint is unit wont run and flashes lights. unit flashes a F9E1 code. units O-O-W and she knows. tested and hecked unit and found when unit goes to drain the drain pump just humms and wont pump water out. pumped unit out and pulled drain pump to find a nail in pump that would let pump run. removed and ran auto test again and unit now checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Frederick, MD 21702
Ricky E.
Job Details:
08/07/2023
"tech line sterling, per tech line the unit will need time to heat and cool so metals become more adjusted to the inviroment.. after install the units door was the same.. if the unit doesnt get better we will need to inspect for damage per tech line..."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Oakton, VA 22124
Demonte S.
Job Details:
08/07/2023
Installed User Interface. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
08/07/2023
Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB07
Near Aldie, VA 20105
Richard B.
Job Details:
08/07/2023
"CX complant. No ice. Inspected unit and found ice maker dosent rotate , Found no water in mold.ould ice maker not getting voltage . Ordering ice maker and control board, Further work needed. RB; ordrng 1 W11556912 (control) and 1 W11548540 (ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Silver Spring, MD 20901
Roberto I.
Job Details:
08/07/2023
"Cx complaint F8E4 on display, unit beeping and not working.Ran diag, confirmed error, found water in the drip pan. Tub gasket ok. Ran a test cycle, inlet valve ok, wash ok and drain ok. Quoted repair $506.33 with $125 labor for sump/motor assy W11460945 replacement. Cx wants to call Whirlpool. Collected $120; ordrng 1 W11460945 (sump/motor assy)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
08/07/2023
"not working well. found extra resistance and noise when drum turning. removed drum, and back panel, nothing out of place, no signs of damage, all parts moving normally. reassembled, issue persists. ordering motor, pulley, rollers and blower wheel; ordrng 1 WP694089 (wheel) and 2 WPW10314173 (support)s and 1 279827 (motor!dryer) and 1 WP691366 (pulley-idr)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Laurel, MD 20707
Sherwood
Job Details:
08/07/2023
cx complasint f2e1. arrived today and found inverter board damaged on corner. part had no bubble wrap or anything to protect it. ordering new part and marked the rest will use on return visit.; ordrng 1 W11325604 (inverter board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ
Near La Plata, MD 20646
Shane B.
Job Details:
08/07/2023
installed ordered parts and ran service cycle. unit did not leak. working as designd.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Washington, DC 20018
Samuel R.
Job Details:
08/07/2023
cx complaint unit is displaying f9e1.inspected unit and got error codes.fae4 fae1 and f9e1.ran service test on unit and would not go pass step 5 on service mode.unit will need a new sump assembly W11460945; ordrng 1 W11460945 (sump motor)
We serviced a
MAYTAG WASHER
Model MVWC200XW2
Near Fredericksburg, VA 22406
Robert W.
Job Details:
08/07/2023
Cx cpomplain t is the unit is filling when off. Inspected unit and found the valve is allowing water into unit when unit is off. Replaced valve and tested unit is working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Sinking Spring, PA 19608
Fred G.
Job Details:
08/07/2023
"cx complaint unit is tripping break. once breaker is reset unit does not trip. inspected unit and voltage first and found 238.6vac to unit. L1 to neutral was 119.3vac, L2 to neutral was 119.1vac. polarity was good. took amp draws on L2 and found when element is on it strart around 24.amp and settles to 21.7amps, L1 was 13.37amps and stayed there. i did not once get unit to trip for me. ran unit for about 20 mins with no issues. advised cx to get an electrian. breakers are a older version. unit checks good."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Alexandria, VA 22314
Lloyd B.
Job Details:
08/07/2023
"Cx complained the unit did not power on. Inspected the unit and found that it receives a proper 240vac and when pressing start, the unit makes a thud noise and the display goes blank. Checked the motor circuit at the J9-1 to J8-4 and it has less then 1ohm, in range. Unit needs new control; ordrng 1 W11565020 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Greencastle, PA 17225
Andrew S.
Job Details:
08/07/2023
Per previous tech I was able to access and replace the motor and blower wheel. I was unable to test unit as it was in cx's garage with no power hook up. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA 22305
Lloyd B.
Job Details:
08/07/2023
"Cx complained the unit did not make ice. Inspected the unit and found the fill tube was not fully in the ice maker so when filling, water ran behind and down into the ice bucket. Pulled the sleeve further down and tested and the ice maker can now fill. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Dallastown, PA 17313
Bernard M.
Job Details:
08/07/2023
"Replaced hinges, unit starts without pushing in door, unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
08/07/2023
cx complaint units doors arent level. was able to get unit level and door level. unit now checks good.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
08/07/2023
"CX complaint: no ice. Tested and verified complaint. Unit is filling and draining but no recirc. Recirc pump sounds very bad when running and does not move water. Ordering recirc pump. CX paid for service, S&H and part by CC. CX will owe 110.00 for labor on return visit. Cannot reschedule due to CX having to coordinate with property manager.; ordrng 1 W11542867 (recirc pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Millsboro, DE 19966
Michael E.
Job Details:
08/07/2023
Replaced ignitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Saint Charles, MD 20602
Shane B.
Job Details:
08/07/2023
cx complaint is the unit not making ice. when i arrived unit was set to recomended temps and IM was on. FC temp was 0 degrees. i tried cycling IM but it didnt respond. IM is getting 125vac. replaced IM with preIDed part. tested IM and it worked properly and filled. unit is working as designed.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Fort Washington, MD 20744
Leon
Job Details:
08/07/2023
cx complaint freezer not freezing in bottom area. confirmed issue found fan not getting 120v. causing evaporator to have ice build up. reviewed pricing for new control and customer declined repair. collected service call cx will reach out if she changes her mind
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Waldorf, MD 20603
Shane B.
Job Details:
08/07/2023
arrived and cx said unit has still been freezing things. found temps at 30-32 on various shelves. installed both ordered parts and set unit to recomended temps. adviseed cx to give it 24hr to adjust. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Portsmouth, VA 23702
Zachery R.
Job Details:
08/07/2023
"cx complaint no response. checked unit, cx had electrical issue resolved, unit is now reading proper voltage. acu defective due to improper voltage. ordering acu to complete repair.; ordrng 1 W11618916 (acu)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Centreville, VA 20120
Richard B.
Job Details:
08/07/2023
"CX complant. Microwave sometimes dosent work unless you push door. Inspected unit and found microwave dosent start if gently closing door , Sometimes on right side door needs pushed. oor is fully snapped in place . Front fraame is flat. Ordering inner and outer door assembly. Will need second tech.Parts not in stock. RB; ordrng 1 W11684570 (inner door) and 1 W10359769 (foam) and 1 W11600323 (outer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Ellicott City, MD 21042
Robert L.
Job Details:
08/07/2023
"cx complaint mullion soaked and dripping forming ice in Fc top of door, showed cx sticker and set humidity control on , cleared all water , tested all ops ok , if cx calls back pre-id mullion WP12722803AP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chesapeake, VA 23323
Zachery R.
Job Details:
08/07/2023
"cx complaint unit not making ice in fc. checked unit, temps are ideal, come to find defective valves and fill tube, valves have proper voltage but solenoids are not opening, fill tube heater is reading open, ordering parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10865826 (valve) and 1 W11430645 (valve) and 1 W11238340 (tube-water)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
08/07/2023
"CX complaint door falling down. M/s tag missing. Called office, was told me ok with service since we have serviced it before.Tested door, confirmed complaint. Pulled unit out, found right hinge spring out of place. Reinstalled spring, door tested ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
08/07/2023
"CX complaint water leak from the bottom.Pulled unit out and ran a normel cycle. after about 30 minutes, noticed of water leaking from the right bottom joint of the tub. Ordering tub W11409866. **2 COUNTS** per tub replacement; ordrng 1 W11409866 (tub) and 1 2 counts"
We serviced a
JENNAIR OVEN
Model JJW3430LL00
Near Dayton, MD 21036
Robert L.
Job Details:
08/07/2023
"cx complaint fan noise, sligt tinking from convection fan moved blades back, noise gone cx to monitor, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21044
Robert L.
Job Details:
08/07/2023
"cx complaint not dispensing ice, when activated jams and hums, removed bin broke up cubes realigned bin into solenoid, ice dispensed properly, cx switches back and forth from crushed and regular, showed cx how to remove bin and clear if needed, tested all ops ok"
We serviced a
MAYTAG RANGE
Model MGR6600FZ3
Near Silver Spring, MD 20902
Roberto I.
Job Details:
08/07/2023
"CX complaint center burner not lighting.Tested burner, found bad igniter. Replaced igniter using pre id part. Burner tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Trappe, MD 21673
Frederick R.
Job Details:
08/07/2023
"Replaced divider, auger motor and yolk per prior diagnosis. After repair I tested IM and it is now working and dispensing properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Timonium, MD 21093
Justin S.
Job Details:
08/07/2023
"customer camplains no operation in freezer. Began to remove old compresser. System had possitive pressure. replaced with new compresser. Checked for leaks around joints and amperage draw to new compressor. Top freezer now blows cold.; ordrng 1 WPW10143759VP (drier-uv -) and 1 W11506635 (Coupler (JSVS)), used 1 WPW10143759 (filter(jsvs)), and 1 W11506635 (COUPLER(JSVS)) from stock"
We serviced a
WHIRLPOOL WASHER
Model Wfw94hexw2
Near Mercersburg, PA 17236
Andrew S.
Job Details:
08/07/2023
"Cx complaint is that the unit is not starting cycles. Upon arrival I found that the unit has an F6E1, F9E1 and an F5E2. I found that the unit will not start into a diag cycle. I tested voltage at the control and found that the control is not sending the proper voltage to the UI. I quoted the cx for the cost of the repair. Czx will not be going thru with the repair. I collected the service call. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Millsboro, DE 19966
Michael E.
Job Details:
08/07/2023
Repl;aced rthe drip pan as per previous diagnosis. Additional complaint if ice fusing together and noise. I corrected the noise by securing the refridgeration lines better. IB fan is barely moving air. Ordering IB fan. Cannot reschedule due to AIG; ordrng 1 W10846539 (evaporator fan blade)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Madison, VA 22727
Eric F.
Job Details:
08/07/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG FREEZER
Model MRT118FFFH08
Near Frederick, MD 21702
Ricky E.
Job Details:
08/07/2023
"ck fnd units fzr door leaking air from behind the gasket.. sealed with silicone, unit cks ok.. if issue comes back, and new door, seal and silicone will be needed..door assy, lw10680729gasket, w10861499silicone, w10841140"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Millsboro, DE 19966
Michael E.
Job Details:
08/07/2023
CX complaint: puddles found from under unit. Tested and verified complaint. The only problem i found with the unit is that the legs needed to be adjusted. The water puddling seems to have come from water gathering in the dryer vent line. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Columbia, MD 21044
Robert L.
Job Details:
08/07/2023
"cx complaint RC door not stopping with door closer, found closer spinning in place, found screw hole rounded out not securing bracket, found screw was never reinstalled because metal blocking hole, tried self piercing screw then fatter screw but would not hold need door replaced, ordering RC door black, closer screw, washer and hinge, will use bracket on return...cx aware of time frame , to inspect and no haul away; ordrng 1 W11023687 (dor-fip black) and 1 WP681249 (screw) and 1 WP2254473 (hinge-door) and 2 WP487576 (washer)s"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millsboro, DE 19966
Michael E.
Job Details:
08/07/2023
"CX complaint: not drying. Tested and verified comlaint. I found vent line from back of unit clogged up with water. I cleared the water, tested unit and unit is faling air flow test with an electronic air flow tester. I advised CX to have builder correct the house venting issue. Unit is working proeprly. Job is complete"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Lancaster, PA 17601
Justin L.
Job Details:
08/07/2023
Cx complaint taking longer to dry than normal. Was able to access unit and verify complaint. Found unit to heat and was quiet but humidity build up inside due to clogged vents. Cx will need to have vents cleaned to correct the issue. No further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near East Petersburg, PA 17520
Justin L.
Job Details:
08/07/2023
Was able to access unit and replace door. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Arlington, VA 22209
Lloyd B.
Job Details:
08/07/2023
"Cx complained the door did not close. Inspected the unit and found the threads on the door latch were stripped out and the door latch fell inside of the unit. I was able to use a larger screw which now holds the latch in place and the door can shut. Also, put the dryer back center on the washer for the cx. Job complete"
We serviced a
KITCHENAID HOOD
Model KVWC956KSS
Near Fairfax, VA 22032
Demonte S.
Job Details:
08/07/2023
Installed the Chimney. Unit is working as Designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Richmond, VA 23225
John P.
Job Details:
08/07/2023
Installed switches tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC0
Near McLean, VA 22101
Jason A.
Job Details:
08/07/2023
CX complaint WASHER tub baffle separated. New tub arrived damaged. See SDpics. Ship tub to warehouse. 2nd tech will inspect & bring on day of appointment. CX calling builder & Fergusion for a replacement washer. Washer may not be in the same location > JJ; ordrng 1 W11378552 (TUB) and 1 (- SHIP TO WH for inspection)
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Odenton, MD 21113
Israel R.
Job Details:
08/07/2023
Customer complaint uni is making loud noises. Custoemr stated they had lowes contract they called the contract while i was here and they sent the dispatch but the office did not get it in time. Unit needs blower wheel and repaair kit. Send blower back and order repair kit and call unit when we get the parts and dispatch with the contrac to retunr and do the repair.; ordrng 1 4392067 (dryer repair kit) and 1 WP697772 (Fan)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Owings Mills, MD 21117
Justin S.
Job Details:
08/07/2023
customer said making clicking noise in cycle. F7E9 rotor code and F0E3 Overload code were found. Ran dianoise cycle and no noise of error codes came up. Began removing rotor and found both water and oil on inside of rotor. Owner wished to not proceed with repair.; ordrng 1 W11449841 (gearcase(263.77))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Cambridge, MD 21613
Frederick R.
Job Details:
08/07/2023
CX complaint is RC not cooling and FC frozen ovwer. Inspected unit and found return cheutes blocked with ice. Pulled evap cover and found no clogged drain tube. Evap had slight frost pattern. Cleared ice out of FC and wiped down. Cleared return chutes. Checked both gasket and all appeared to be lined up properly and had nowhere you could shine a light through. Suggested to CX that she make sure both doors are being closed properly. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Ellicott City, MD 21042
Robert L.
Job Details:
08/07/2023
"installed new icemaker at house, jump started by teeth no movement, found no voltage of j12 conector, ordering main control; ordrng 1 W11580234 (main PCB)"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Manchester, MD 21102
Brian R.
Job Details:
08/07/2023
cx complaint is with door and it opening and cloingand closing tight. checked over unit and pedal is working as it should and door opens as it should and explainted it doesnt fling wide open. door wont stick and seal and close right as bottom door gasket was pulled out and preventing door to close tight as gasket is deformed a bit. magnets dont seem as strong but unit checks and works as it should. will order new door gasket to fix issue and went over unit with her as well. cx rescheduled for 8/10; ordrng 1 W11102846 (Door Gasket Black)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Mercersburg, PA 17236
Andrew S.
Job Details:
08/07/2023
Cx complaint is that the touck panel is lifting and bubbling. Upon arrival I found that the cover panel adhesive has failed and the cover is lifting and separating allowing moisture into the Touch UI. I am ordering the panel and touch UI. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11622631 (Panel) and 1 W11632709 (Touch UI)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Great Falls, VA 22066
Demonte S.
Job Details:
08/07/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water. ( Cx just replaced the Water Filter Head. ) Took Water Filter out. I then tried to Dispense Water. Water is Dispensing. I advised the cx Water Filter can come defective when ordering them on line. Advised the cx to go get one from the store. Unit is working as Designed. Please see Sd Pictures if any questions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Baltimore, MD 21209
Shane M.
Job Details:
08/07/2023
installed door. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS0
Near ,
Eric F.
Job Details:
08/07/2023
"Confirmed cx complaint unit screws malformed, not holding cooktop ignitors in place. Ordering new screws. Please ship parts directly to cx.; ordrng 6 W11241230 (screw)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, VA 23832
John P.
Job Details:
08/07/2023
CX complain unit not working check found code F4 E3 ordering some assembly ; ordrng 1 W11665769 (Sump)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Martinsburg, WV 25401
Ezra M.
Job Details:
08/07/2023
"unit storing error f2e2, all connections good. per tech sheet, ordering console and control panel; ordrng 1 W11413566 (control panel) and 1 W11406678 (console, white)"
We serviced a
IKEA COOKTOP
Model ICI500XB01
Near Alexandria, VA 22312
Lloyd B.
Job Details:
08/07/2023
Cx complained the unit was not operating. Inspected the unit and found that there was a burn mark on the module that caused it not to operate and caused a crack in the cooktop as a result. Installed new module and tested and it now operates but unit needs new cooktop; ordrng 1 W10330287 (cooktop)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Zion Crossroads, VA 22942
Eric F.
Job Details:
08/07/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Petersburg, VA 23803
Chris B.
Job Details:
08/07/2023
cx c comp unit will not wash insp unit found f7e6 motor fault error stored cleared code ran unit in auto test found col valve worked found hot valve worked dp worked found door locked found motor open line unit will need control and motor to complete repair; ordrng 1 W11603811 (control) and 1 W10890624 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, VA 20148
Daniel J.
Job Details:
08/07/2023
per notes replaced element sump and control diag cycle and let unit fill with wash motor going checked for leaks none present let unit run longer no leaks no errors
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Abingdon, MD 21009
Neil H.
Job Details:
08/07/2023
REPLACED THE ICE BOX FAN AND ICEMAKER UNIT TESTED AND CHECKED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Yorktown, VA 23692
Lucas R.
Job Details:
08/07/2023
"replaced icemaker and switch, fc led did not come on, other lights in circuit working, also found improper defrost function, heater comes on in test 6 and 38, fc defrost thermistor at 8.6k ohms with frost on it, thawed evap, ordering u.i and harness with thermistors,; ordrng 1 W11249952 (motor-evap) and 1 W11483116 (module) and 1 W11330971 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near White Plains, MD 20695
Shane B.
Job Details:
08/07/2023
"cx complaint is the unit not making ice again. unit is set to 36/-2. prob shows 45/0. found E5 error code. evap fan running, damper works. inspectd evap and found almost no frost. i ran test 4. compressor pulled .77amps. after 15min amperage was 1.3 and evap had not developed a full frost pattern. less than half was frosty. diagnostics timed out. i started test 4 again. compressor pulled 14amps and cycled off. after a few min it came back on, pulled 14amps then dropped to 1.3 and kept running. documented with techline. they had me check temp of condensor, compressor. both very hot. evap is making a gargling/hissing sound. advised replacing compressor and condensor fan. ordering parts. schedule with SS tech when available.; ordrng 1 W11614224 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (stub) and 1 W11127829 (motor-cond) and 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (tube)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Stephens City, VA 22655
Danny R.
Job Details:
08/07/2023
the part is dents and has metal off corner will need to reorder part; ordrng 1 w11446916
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Edgewood, MD 21040
Neil H.
Job Details:
08/07/2023
CX SAID UNIT HAD SHUTDOWN AND DISPLAYED CALL FOR SERVICE F0E5 I TESTED UNIT CLEARED CODE AND RECALB UNIT CHECKED GOOD CX LOADED UNIT AND WORKING NOW
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HV0
Near Seaford, VA 23696
Lucas R.
Job Details:
08/07/2023
while replacing harness found thermal fuse brittle and cracked also connector on new broil element seperated from element.; ordrng 1 W11321472 (elmnt-brol) and 1 WP3196548 (fuse-thrml)
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW
Near Baltimore, MD
Shane M.
Job Details:
08/07/2023
"cx complaint the unit isnt cooling. found drainhose clogged. cleared ice. cleared hose. found tray cracked. advised cx to make his own decision on running unit, cx laid towel down. ordering tray.; ordrng 1 W11559685 (tray)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Washington, DC 20024
Shawn D.
Job Details:
08/07/2023
eplaced sump/motor went into diag unit showed 4-3 5-1 7-1 ran diag cycle and everyhting is working good hater turns on at end and no errors returned and no leaks. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Joppatowne, MD 21085
Neil H.
Job Details:
08/07/2023
CX COMPLAINT LEDS DIM BOTH RC AND FC REPLACED ALL 3 UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Dumfries, VA 22026
Tanner B.
Job Details:
08/07/2023
Installed new vent and screws . Tested unit. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Brandywine, MD 20613
Leon
Job Details:
08/07/2023
cx complaint was a sound coming from the unit confirmed issue hear the sound comimg from the fan took unit down ran fan seen debris fly out ran fan again no sound could be heard everything is working as t should
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Winchester, VA 22602
Danny R.
Job Details:
08/07/2023
i found wash plate is stuck but gear case is bad the wash plate just spins by hand very easy and pully under neith barly moves . also wash basket has lots of play 1.5 inches moved back and forth unit has a bad wash basket bc hub went bad hurting basket will need basket gear case and pully; ordrng 1 W10752719 (basket) and 1 W11454734 (gear case) and 1 W10721967 (pully)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details:
08/07/2023
CX Complaint is the lower oven fan staying on. Inspected unit and found the lower oven sensor is misreading to control thinking the oven is hot when its not on. Ordering sensor; ordrng 1 W11598120 (Sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW2
Near Yorktown, VA 23690
Lucas R.
Job Details:
08/07/2023
"cx complaint unit lleaking, checked unit found f9e1 diverter code, unable to visibly see leak during service, per cx saw leak from diverter, quoted cx part WPW10671942 $270 ,91, labor $110.00, tax $16.25, total $ 532.16, cx unsure if repair or replace at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Easton, MD 21601
Frederick R.
Job Details:
08/07/2023
"CX complaint is intermitent cooling issues. Inspected/tested and found no visible damage to pantry harness. Pulled on wire also to be sure and no effect. 12vdc to pantry UI whixh had no corrosion or issues. CX stated this has been happeneing since the first month he bought it a year ago and prior company told him just to unplug it for an hour when it happens. CX stated also that it is happening more frequently now where before it would take a month. Says unit loses complete power when it goes out. Ordering power board, control board, LED driver board anddrip pan kit to fix warped drip pan at RC evap. Cannot reschedule at thi time. Needs Lowes auth..; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec) and 1 W11457241 (drip tray)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Stephenson, VA 22656
Danny R.
Job Details:
08/07/2023
installed parrts checvksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20707
Sherwood
Job Details:
08/07/2023
cx complaint unit doest not make ice. arrived today installed IM. tested IM rotated and called for water. IM is working correctly
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL2
Near Reston, VA 20190
Simon
Job Details:
08/07/2023
CX complaints DW leaks inspected unit .and replaced despensor and main acu tested unit NO LEAKS .unit works as designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Germantown, MD 20874
Marc M.
Job Details:
08/07/2023
cx complaint unit not cooling properly. inspected unit and found that the fc evap is a completely frozen block of ice. found unit failing to defrost. unit will need parts.; ordrng 1 W11650660 (heater) and 1 W11566851 (control)
We serviced a
GLADIATOR REFRIGERATOR
Model GAFZ21XXRK01
Near Great Falls, VA 22066
Demonte S.
Job Details:
08/07/2023
Inspected the unit. Found that the cx is saying that the Freezer isn't Freezing Items. Checked the Freezer Section. Unit has a good Frost Pattern. Fan Motor is working. Checked the Voltage to the Fan Motor. I'm getting 9.26 - 11.48 Volts Ac. I then tried to Ohm out the Fan Motor. I'm getting Open Line. Checked the Evaporator for Dye. No Dye found. Unit will need a new Thermostat = WP2253228 & Fan Motor = WP2320109. Cx states they will buy the part and call us back. ( Any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, VA 23831
Chris B.
Job Details:
08/07/2023
cx c comp unit will make loud noises insp unit found no errors stored ran unit threw test mode found hoses behind unit hitting wall adjusted hoses tested unit working as desighned
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near York, PA 17408
Drew B.
Job Details:
08/07/2023
"cx complaint that unit sparled by control when they tunred the back right 12in burner on.. i checked and found the switch was completely black and smoked, also checked power at block and power incoming no issues and without using the back right 12in burner tested all other burners and inside bake functions and functional.. will need switches for repair bc of smooked and aslo not reading cooktop on when other switches are turned.. called TL sfty spoke to Lashawnda; ordrng 1 W11536794 (control) and 2 WP3148952 (switch)s and 2 WP3149400 (switch)s"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23234
Chris B.
Job Details:
08/07/2023
replaced control and rr elm tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hanover, PA 17331
Sal R.
Job Details:
08/07/2023
CX complain t is that the unti is not spinning correctly. I was able to determin that the gears on the washplate and the driveshaft are good. UNit will need 1 HUB (W10528947). I quoted CX for the cost of repair. CX wants to speak to husband due to the age of the unit. I collected $120.00 via check. CX will call office if repair is wanted.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Powhatan, VA 23139
Joseph D.
Job Details:
08/07/2023
Cx instruct on levelling of unit. No components missing. Levelled rollers and unit working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW2
Near Annandale, VA 22003
Jason A.
Job Details:
08/07/2023
"CX complaint QASHER doesnt complete cycles, Shakes very bad, Found R R suspension dropped & unit not level. Reseat suspension - parts are all there & intact. Level unit & calibrate. Cold & hot water lines good connections. Got a heavy load wet & did a drain & spin. Normal noise & vibration > JJ"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near White Plains, MD 20695
Shane B.
Job Details:
08/07/2023
cx complaint is the unit not washing dishes. found F4E3 and F7E1 saved. wash motor did nnot run. replaced withpreDIed part and tested . unit is workign as designed. cx paid in full.