Service History 322 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Lusby, MD 20657

Shane B.

Job Details: 08/08/2023

"cx complaint is the unit not running cycles. i checked for codes and found F5E1 lid switch fault, F0E3 overload, F7E0 loss of power. cleared codes and ran service cycle. lid locked, unit completed cycle with no issues. i tried starting a normal cycle and lid locked and unlocked several times. i replaced latch with preIDed part and tested again. locked worked every time. calibrated unit. cx paid in full for repair. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW

Near Rockville, MD 20852

Brian F.

Job Details: 08/08/2023

"Cx states unit was running with door open, now door locked and unit will not start cycle. Door locked and unit in demo mode when I arrived, exited demo mode, entered diagnostic mode, found saved F24 and F11 errors, ran diagnostic test, unit timed out during C03 and gave F03 error, checked drain filter, drain filter was clear. Unit has stacked dryer, returning with second tech to complete diagnosis. Unable to bypass door lock, returning tech will very model/serial; ordrng 1 2tech (2 tech)"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Germantown, MD 20876

Julian H.

Job Details: 08/08/2023

CX complaint about unit not drying well & has moisture build up on door inspected unit on time dry found good temp 165* on high found restricted flex vent went outside & found that a bird is making a nest on damper causing airflow issues CX needs a cleaning vent company & change flex duct to a semi rigid

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/08/2023

i was able to access unit and replace the water tube as per previous visit. tested IM and found it now works as design.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Goochland, VA 23063

Thomas B.

Job Details: 08/08/2023

Wiring clipped at the bottom of the door unit will need new door. Cx paid service call by check in ; ordrng 1 LW11202404 (Stainless door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Stafford, VA 22554

Tanner B.

Job Details: 08/08/2023

Informed cx to fully engage ice paddle to prevent ice from getting stuck inbetwwen ice door and ice chute.. ran payment for svc call and rossware site stated it collected ( pick in sd pics ) didnt get a refference number on sd mobile like i typically do .

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Bowie, MD 20721

Samuel R.

Job Details: 08/08/2023

cx complaint unit is not heating fast enough.inpsetced unit and got no wrror codes.heasted unit to 350 and heaeted in time of 14mins.tested unit to 450 and unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/08/2023

found unit not washing dishes tested slight noise from motor no movement of the water in tub checked connections no change replaced and returning sump showing QRR tested now moving water checked for leaks none present

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Severn, MD 21144

Israel R.

Job Details: 08/08/2023

Customer complaint units left door is not closing correctly. TEsted unit and found the unit mullion is missing the catched. I adjusted the mullion and still the smae. I found the unit is not level correctly. adjusted the levle and unit is closing good now. I found the hinge was coming off on the top aswell. Retighten the screws and tested. Unit is now closing good and is back to normal operations.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/08/2023

turntable not turing checked control tested turned turn table on not turning when in cycle

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Annapolis, MD 21401

Alexander D.

Job Details: 08/08/2023

replaced fascia. ran calibration and autotest. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/08/2023

complaint fridge not cooling freezer is test 121 damper openeing and closing no cold air in damper found frost on outside of evap cover removed steamed out evap coils confirmed cold air entering fridge section inform customer to let the freezer temp go back down from being steamed out and than the fridge sections should be closed to seleced temps

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Baltimore, MD 21207

Shane M.

Job Details: 08/08/2023

installed ignitor. unit working properly.

We serviced a

WHIRLPOOL ICE MAKER

Model WRF535SMBM00

Near Abbottstown, PA 17301

Bernard M.

Job Details: 08/08/2023

"Cx complaint icemaker doesn't make ice. Accessed icemaker and jumped at T&H, the bail arm didn't raise and the dial didn't rotate. Water does comes in when jumped. Ordering icemaker, once part is available contact cx to reschedule. Cx paid $200 and owes $119.27 on return; ordrng 1 W10884390 (icemaker)"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Ellicott City, MD 21043

Justin S.

Job Details: 08/08/2023

CX complaint was freezer unit was over frosting from outside air. Found that the inside freezer door seal was not seated against cabinet. Defrosted unit with heat gun and used heat gun to soften inside door seal to seat against cabinet.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, MD 21207

Shane M.

Job Details: 08/08/2023

cx complaint the unit isnt washing proper. found water off to unit. water supply coming from sink. hot water for hott & cold. cx only can use tap cold only.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near ,

Justin S.

Job Details: 08/08/2023

"CX complaint was unit was repaired and still not cooling. CX had unit unplugged upon arrivial. A leak was found at cabinet to filter joint. Leak was fixed while installing a new compressor and UV filter. Unit was plugge back in after repairs. Filled unit with R600(1.7oz) Checked for leaks with bubbles at all joints. Compressor turns on and system is now cooling.; ordrng 1 WPW10143759 (dryer (js vs)) and 1 W11506635 (coupler (js vs)), used 1 WPW10143759 (DRIER (js vs)), and 1 W11506635 (COUPLER (js vs)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Sykesville, MD 21784

Justin S.

Job Details: 08/08/2023

CX complaint was not dispensing soap and lack of water. Ran diagnosis cycle and unit was draining after manually filling with water. Removed hose fitting at dishwasher and there was little to no water flow. Again check at valve under owners sink and there was no water flow. Dish washer has no water supply. Soap dispenser spring was broken. Owner chose to not proceed with repairs at this time.; ordrng 1 W10861000 (detergent dispenser(87.23))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 08/08/2023

Cx complaint unit is not working properly inspected unit found condensation all around freezer liner and pantry drawer called whirlpool TechLine who had Me check seals and liner for gaps none detected had Me turn on the mullion full time for test 34 and test 40. Unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/08/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Chester, VA 23831

Chris B.

Job Details: 08/08/2023

cx comp unit makes loud noises inps unit found splutch slipping replaced splutch tested calibrated unit wroking as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/08/2023

"Replacement tub came with a new tub gasket. Tub replaced. Unable to test at this time, unit is not installed. Also noted that one of the anchor screws for the power connection is missing in the terminal block. Cannot order missing parts, supplied customer with part # for the terminal block."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Midlothian, VA 23112

John P.

Job Details: 08/08/2023

Install control advise CX to monitor temperature

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWP3

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/08/2023

installed parts checksok

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/08/2023

"cx complaint unit too hot making counter top hot. checked unit, unit passed diagnostics. counter top reading 90 degrees, called techline, was advised to replace condenser fan motor. ordering fan motor, advised cx they will be contacted for return visit.; ordrng 1 W11613295 (fanmotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vienna, VA 22180

Jason A.

Job Details: 08/08/2023

"CX complaint FRIDGE RC temps are freezing items & food spoiling. Replaced RC thermistor. See SDpics. Unit is leaning back. Floor has rearward slope & unit has no adjustment on rear wheels. Found frost on copper line return to compressor indicating high fill. Adjust pressure hi side 65psi loside -5. Place 1-FC datalogger, 1-upperRC & 1-lowerRC > JJ; schdld next appmnt for 8/15 TUE !"

We serviced a

WHIRLPOOL WASHER

Model wtw7300xw0

Near Baltimore, MD 21215

Shane M.

Job Details: 08/08/2023

"cx complaint the unit isnt starting. found console no actions. 120v to board. when unplugging console & plugging console back in, console turns on for a second. wont enter test cycle. gave a quote for the console. $525.30 cx paid svc by cash. WPW10297396"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, VA 22153

Demonte S.

Job Details: 08/08/2023

Installed new Control Board. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Odenton, MD 21113

Israel R.

Job Details: 08/08/2023

Customer complaint unit water is working on and off. I tested the unit and the unit is working. The water is dispensing. Cusotmer stated that it comes and goes. Check filter and the filter is not jamming. Water pressure is good. But the filter housing is catching the filter is not going in smooth. rdering valve and filter house send back with ice maker.; ordrng 1 W11579561 (valve) and 1 W11482384 (Housing)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lexington, VA 24450

Kyle A.

Job Details: 08/08/2023

Unit cold valve reading open and will not actuate. Ordering valve; ordrng 1 W11513255 (Valve) and 1 W11513246 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Richmond, VA 23233

Thomas B.

Job Details: 08/08/2023

Cx complaint freezer froze up again 2 weeks ago cx went on vacation came back plugged back in and unit has ran normally since ran diagnostics no error codes ran through thermostats all check good unit is working Normally cx states if it comes back he will call again. Charged 120.00 for service call. Cx paid by CC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Ashburn, VA 20147

Richard B.

Job Details: 08/08/2023

"CX complant. Fresh food not cooling , Inspected unit and found returiS CLOGGED WITH ICE. evap fan hitting ice. Ordering evap fan , CX will leave unplugged with towels to collect the small amount of water. Not in stock, Further work needed. RB; ordrng 1 W11369036 (motor evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Baltimore, MD 21215

Shane M.

Job Details: 08/08/2023

cx complaint the unit is leaking onto floor. found supply line cracked. plumber needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS00

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/08/2023

customer stated that the unit hasnt cooled since last service. ckd pressures in test 4 and fnd -25 ls and 125 hs... the unit has a leak or a restriction.. ckd all joints for dye but didnt find any.. unit will need to be bubble ckd after filled with nitrogen.. will order evaps...; ordrng 1 w11546605 (fzr evap) and 1 WPW10643261 (evaporator) and 1 nitrogen (nitrogen) and 3 3callcount (3 call count)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Baltimore, MD 21218

Shane M.

Job Details: 08/08/2023

cx complaint the unit isnt starting cycles. found F5E4 error code. tried to start calibration mode. no lock on lid. replaced lidlock. calibrated the unit. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Ashburn, VA 20148

Richard B.

Job Details: 08/08/2023

"CX complant. Washer not working. Prior diagnosis found unit neds valve assembly for thermister issue and drain pump. After installing valve assembly found unit also has pressure sensor issue. Will also need control board. CX declining the control, Allpply the refund of the drain pump to the 110 labor charge since only the valve was changed. jOB COMPLETED, rb"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Richmond, VA 23238

Thomas B.

Job Details: 08/08/2023

Cx complaint unit is not working properly inspected unit found isolation valve is not working properly will not allow water through ordering the isolation valve Qouted 373.42 cx paid in full By CC ; ordrng 1 WPW10498990 (valve-inlt)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Murfreesboro, NC 27855

Branden R.

Job Details: 08/08/2023

came out to unit and replace all parts needed for repair . tested and unit is now running as designed .

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Baltimore, MD 21214

Neil H.

Job Details: 08/08/2023

CX COMPLAINT UNIT LOCKED AND WONT OPEN GOT UNIT OPEN BUT NEW LATCH AND CONTROL NEEDED; ordrng 1 W11307244 (latch) and 1 W11608056 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ABB2224WEW1

Near Newark, DE 19713

Taylor F.

Job Details: 08/08/2023

Cx complaint is unit leaking from the IM. Tested inspected and verifed complaint. Found the IM tray to be heavily corroded and leaking. Replaced IM from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PW00

Near Alexandria, VA 22311

Demonte S.

Job Details: 08/08/2023

"Installed the Compressor, Couplers, Drier & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler DS / Vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waynesboro, PA 17268

Andrew S.

Job Details: 08/08/2023

Per previous diag I was able to access and replace the console. i then tested the unit and found that it is functioning as intended. job comlete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Midlothian, VA 23113

Joseph D.

Job Details: 08/08/2023

"Replaced leaking sump motor, unit now working properly and no longer leaking"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20009

Sherwood

Job Details: 08/08/2023

cx complaint door will not lock. arrived today installed part door is now locking but washer wont start a cycle. checked service pointer and motor harness connection j36 at acu and its good. ordering timer/ccu.; ordrng 1 W11334605 (ccu)

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Baltimore, MD 21230

Shane M.

Job Details: 08/08/2023

cx complaint the unit isnt finishing cycles. found error codes F3E1 F4E5 cleared codes. cleared drain filter. unit passed test cycle. raned a quick wash. unit failed half way through cycle. F3E1 for pressure switch. unit a stackable. gave a quote $390.58 cx paid in by card. 2nd tech needed. ordering pressure switch.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near Harrisonburg, VA 22802

Danny R.

Job Details: 08/08/2023

noise is from door not closing and leaking air the rails to door and gears are messed up will need new rails and gears with bar; ordrng 1 WPW10625067 (rt hand brachet) and 1 W11668671 (lf hand brachet) and 1 W10594047 (bin lower)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Odenton, MD 21113

Israel R.

Job Details: 08/08/2023

Installed all parts tested. Unit is not leaking. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Harrisonburg, VA 22802

Danny R.

Job Details: 08/08/2023

found unit was in need of update on soft wear got unit on line ran update checksok it had f0e9 code per spW11681398 did update checks ok

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Baltimore, MD 21206

Neil H.

Job Details: 08/08/2023

CONTROL WAS BLANK REPLACED THE CONTROL UNIT WORKING NOW

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Oakton, VA 22124

Simon

Job Details: 08/08/2023

CX complaints error code f1 e8 .inspected unit user interface not responding .replaced user interface.tested unit .user interface works as shoud be unit good to go.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Richmond, VA 23233

Thomas B.

Job Details: 08/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the fan motor and Harness assy tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Charlottesville, VA 22902

Eric F.

Job Details: 08/08/2023

"Confirmed cx complaint unit lid not latching. Found lid strike non functional. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W11457841 (EF TS Strike), used 1 W11457841 (STRIKE) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Petersburg, VA 23803

Chris B.

Job Details: 08/08/2023

cx c comp unit makes loud thumping sound insp unit conf cx c comp replaced idler and rollers tested unit working as desighned also insp blower wheel

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Schuyler, VA 22969

Eric F.

Job Details: 08/08/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating, water not coming in. Replace with pre-id'd valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charles City, VA 23030

Chris B.

Job Details: 08/08/2023

cx comp unit will not turn on light when door is open insp unit conf cx comp found switch not catching door replaced switch tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near South Boston, VA 24592

Kyle A.

Job Details: 08/08/2023

Cx complaint of unit constantly filling. Did confirm cold valve is reading open. Ordering inlet.; ordrng 1 W11513255 (Inlet)

We serviced a

JENNAIR COOKTOP

Model JIC4430XS0

Near Hedgesville, WV 25427

Ken M.

Job Details: 08/08/2023

Customer complaint is that the unit is giving an F47 error code for the right 2 burners. Unit tested and issue confirmed. Unit needs a new module assembly.; ordrng 1 W10857232 (module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Waynesboro, VA 22980

Eric F.

Job Details: 08/08/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near Midlothian, VA 23112

John P.

Job Details: 08/08/2023

Install UIon testing found console separated ordering console; ordrng 1 W11669197 (Console) and 1 W11632709 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Woodstock, MD 21163

Justin S.

Job Details: 08/08/2023

"Cx complaint was error F9E1, F0e1, F8E3, Suds in drain cycle, slow drain, and valve failure. Appon arrivial heard valve working but very slow drain. Disassembled unit to access drain pump and found/removed obscruction causing flow issues. Ran test cycles no codes came up. However first time running Diagnosis drain was active in all steps. Ran diagnosis second time worked fine. Cx did not wish replace controls at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Hedgesville, WV 25427

Ken M.

Job Details: 08/08/2023

"Customer complaint is that the unit is tripping GFCI outlet, but runs on a normal outlet. Checked continuity through the plug and found no shorts. Outlet has proper polarity. Unit plugged in and ran for about a minute before tripping the GFCI outlet. Contacted Whirlpool tech support to document and determined it is normal operation. Recommend unit be plugged into a standard outlet, no GFCI or AFCI outlet."

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Walkersville, MD 21793

Andrew S.

Job Details: 08/08/2023

Cx complaint is that the unit is making a loud grinding type noise when agitating. Upon arrival I verified the noise. i removed the bottom cover and found that the nut on the splutch was tight. I removed the splutch and inspected it and could see that the teeth were showing signs of rubbing against each other. i then found that the inner shaft of the gear case has excessive play up and down. I was able to move the inner shaft. I am ordering the gear case and will use the belt and splutch on return visit.; ordrng 1 W11454734 (Gear case)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Locust Grove, VA 22508

Robert W.

Job Details: 08/08/2023

Ordering filter housing.; ordrng 1 W10844267 (Filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/08/2023

"customer stated that the unit was making noise at the damper, icemaker valve and ff door hinge. verified issues, need parts...; ordrng 1 W11236851 (diffuser) and 1 WP542638 (grease) and 1 WPW10341320 (valve-inlt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 08/08/2023

Cx complaint unit is not working properly inspected unit found adjuster failure removed and replaced the adjusters qouted 293.79 before hand cx agreed removed and replaced tested for proper use unit now functions Normally cx paid by CC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Maurertown, VA 22644

Ezra M.

Job Details: 08/08/2023

replaced ice maker and rh rc door gasket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW01

Near Elizabeth City, NC 27909

Branden R.

Job Details: 08/08/2023

"cx complaint unit not cooling , checked unit and found unit will need new evap fan for unit along with thermistor . ordering all parts for repair to unit .; ordrng 1 WP2315539 (evap motor) and 1 WP2163777 (blade) and 1 WPW10384183 (thermistor) and 1 W11438736 (refrigerator Temperature Sensor)"

We serviced a

WHIRLPOOL DRYER

Model MEDB855DC4

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/08/2023

dry not turing on found240 vac at outlet tested at terminal block 120 vac and 1.18 removed tested without it connected same reading switched black and red leads to terminal block unit powered on and tumbled no heat called mr on phone informed issuse with power cord son paid by cc 120 for serivce fee

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB00

Near Richmond, VA 23235

Joseph D.

Job Details: 08/08/2023

"Cx complaint unit clicking, cannot confirm complaint. Replaced burner head and unit igniting properly. Disconnected from techline 4x."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Corolla, NC 27927

Austin D.

Job Details: 08/08/2023

"called tradecare and spoke to peyton. i was told that no colletion of servcie call, labor, parts, etc. due to service pointer. therfofe, i disassembled as needed. repalced the element and tested operation. unit is tgood to go and no leaks present."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHB0

Near Falls Church, VA 22042

Christian C.

Job Details: 08/08/2023

"Cx complaint upper spray arm does not work. Inspected unit no errors stored. Ran through diag cycle. No issues. Middle arm stayed in place and did not rotate. Found debris in spray arm. Unable to remove all debris ordering middle spray arm, spray manifold. and middle spray manifold.; ordrng 1 WPW10605345 (spray arm) and 1 WPW10340745 (spray manifold) and 1 WPW10571949 (spray manifold middle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/08/2023

per notes installed new right side door due to insulations not allowing bins to sit right repalced installed bins and name plate nolonger hitting top shelf

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Vienna, VA 22182

Christian C.

Job Details: 08/08/2023

"Cx complaint unit does not agitate. Inspected unit found F0E3 overload, and F7E1 tachometer missing signal. Ran through diag cycle. When unit should be agitating it spins. Shifter reading out of spec. Quoted cx and they will not be going through with repair. Cx paid for service call."

We serviced a

WHIRLPOOL DRYER

Model WGD8620HC3

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/08/2023

"As with other units found that the issue was actually from the rollers that only show under load. Replaced rollers with van stock and tested unit now operates as designed no further work needed; ordrng 4 wpw10314173 (ROLLER (JL VS))s, used 4 WPW10314173 (ROLLER (JL VS)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model Kdtm404kps0

Near Vienna, VA 22180

Christian C.

Job Details: 08/08/2023

Installed heater and positioner. Tested unit no errors and no leaks.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Newark, DE 19711

Taylor F.

Job Details: 08/08/2023

Cx complaint is unit not powering on. Found the console is getting voltage from the control but not responding. Quoted cx for console and cx did not want to go through with repair. Cx paid SC by CC. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Martinsburg, WV 25401

Ken M.

Job Details: 08/08/2023

"Customer complaint is that the unit is making a squealing noise when spinning. Basket spun by hand and could hear the dragging noise. Inspection of the drive system found that the splutch nut had backed off and the splutch is eaten up, belt was wedged between the splutch pulley and belt cover. Splutch and belt replaced and calibrated. Unit is working properly. Old parts left with customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Dumfries, VA 22026

Tanner B.

Job Details: 08/08/2023

"Installed new bin, auger and shaft . tested unit. Job complete"

We serviced a

KITCHENAID OVEN

Model KEBS107SSS02

Near Potomac, MD 20854

Roberto I.

Job Details: 08/08/2023

"Cx complaint oven not heating after self clean.Ran a bake cycle, confirmed no heat at all. Unit installed to high for the oven cart, a 2nd tech is needed. Probably the thermal fuse is open. Charging for thermal fuse, svc, shipping and 2nd tech. Collected $353.92 with check, balance $125 (labor). Called office to ask the control board as pre id (charge if installed), was told me ok. Scheduled return trough office with **2 TECH* for the day 8/11/23"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Walkersville, MD 21793

Andrew S.

Job Details: 08/08/2023

Cx complaint is that the unit is not heating. Upon arrival I found that the unit is spinning but not heating. I removed the panel and found that the element is reading OL. I was able to replace the element. Unit is now functioning as itnended.. Job compelte.

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Hertford, NC 27944

Austin D.

Job Details: 08/08/2023

helped Bx retrieve the model and serial tag by removing the oven that was built in underneath. got the photo and ordered the cooktop. will return once part comes in.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/08/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Richmond, VA 23235

Joseph D.

Job Details: 08/08/2023

F1 E4 errors replace failed lacu and unit now perating properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Montclair, VA 22025

Tanner B.

Job Details: 08/08/2023

"mullion on left door not operating correctly, replaced and tested .. cx concerned w/ lh door not closing while rights closed .. the gasket flap on right prevents lh door from closing ' by itself'.. closes fine with rh door slightly open. working as designed . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near Fort Washington, MD 20744

Leon

Job Details: 08/08/2023

cx complaint multiple scratches on fridge and freezer door. confirmed issue and cx says delivery company is aware of damage. ordering new doors; ordrng 1 LW10856289 (RC DOOR) and 1 LW10856291 (FC DOOR)

We serviced a

WHIRLPOOL OVEN

Model WEE745H0FS1

Near Gambrills, MD 21054

Alexander D.

Job Details: 08/08/2023

replaced control. tested unit. unit is now working properly. cx paid remaining balance of 90 labor with check

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Milton, DE 19968

Michael E.

Job Details: 08/08/2023

"CX complaint: unit not running. Tested and verified complaint. I found the problem was the door switch. I replaced door switch, tested unit and it is nos working properly. Job is complete; ordrng 1 WPW10569603 (switch-dor van stock), used 1 WPW10569603 (SWITCH van stock) from stock"

We serviced a

MAYTAG OVEN

Model MGR8674AS1

Near Ashburn, VA 20147

Ricky E.

Job Details: 08/08/2023

"installed part, unit cks ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Sparrows Point, MD 21219

Shane M.

Job Details: 08/08/2023

cx complaint the unit isnt working proper. found F2E3 raned. calibration mode. unit passed. raned test cycle. unit passed. error code F2E3 appeared.also found improper drain setup. advised cx & showed paperwork of correct drain setup. ordering console w control.; ordrng 1 W11481116 (ui control) and 1 W11513246 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Frederick, MD 21701

Andrew S.

Job Details: 08/08/2023

Cx complaint is that the unit is still not letting hot water in. Upon arrival i ran the water at the sink and found that the it took over a minute for the water to start getting warm. I then started the dishwasher and found that the water was warm entering after priming the line. I explained to the cx that the long run from the heater to the kitchen is going cause them the have this issue. Cx is contacting a plumber to seek a solution to the issue. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frankford, DE 19945

Frederick R.

Job Details: 08/08/2023

CX complaint is DW stops and beeps. Inspected/tested and pulled no error codes. Ran diagnostics with no issues and also began 2 cycles and no problems at all. Based off what CX said it seems unit was having issues draining at times. Inspected drain line and found it improperly installed and no hi loop installed to disposal. Corrected issue. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Fairfax, VA 22030

Simon

Job Details: 08/08/2023

CX complaints control not working top load washer.inspected unit and replaces both suspension tested unit in drain and spin twice unit run smooth .SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Ken M.

Job Details: 08/08/2023

"Inner door, vent assembly, and lower door seal replaced. Found that the rusted screws that are across the top were not the screws ordered, have the screws for the sides. Reordering screws.; ordrng 3 WPW10348408 (screw)s and 1 WPW10213953 (screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Crozet, VA 22932

Eric F.

Job Details: 08/08/2023

"Installed separator, tested unit, unit sealing as good as it can but based on temps/season some condensation is likely to continue. There is buildup on the mullion strip between compartments and some condensation is forming where the air is exchanging between the gap in the separator. Gap is intrinsic to separator design, installed new one and gap remains. Cx only has unit half loaded which is causing it to run more which will increase humidity issues. Advised cx on unit function, seasonal issues with humidity, advised her to load unit fully as well."

We serviced a

MAYTAG OVEN

Model MER7700LZ2

Near Harrisburg, PA 17112

Fred G.

Job Details: 08/08/2023

cx complaint bottom drawer is not centered to unit. inspected unit and found left chassis damage. chassis bent and not allowing drawer to close correctly. called TL asked me to tell the cx to call WP customer service. unit is unrepairable.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/08/2023

"Cx complaint is the unit isnt draing, Inspoected unit and found the uhnit has water in it toggled on drain pump and pump is just humming. cleared all water pulled pump and found nothing clogging pump, Replaced and tested unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Richmond, VA 23236

Joseph D.

Job Details: 08/08/2023

Reppaced panel and handle and glass. Unit sealing properly

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Burke, VA 22015

Simon

Job Details: 08/08/2023

CX complaints error code F8 E4.inspected unit and replaced motor sump control and heater .tested unit no error code found.NO LEAKS unit no model number and serial number .unit works as designed.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Middletown, PA 17057

Fred G.

Job Details: 08/08/2023

I was able to access unit and replace the sump with motor as per previous tech. I found unit did not need control to correct issue. tested unit for leaks and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM2

Near Abbottstown, PA 17301

Bernard M.

Job Details: 08/08/2023

"Cx complaint unit doesn't clean dishes. Entered diag and found no error codes. Ran normal cycle and oufn sump activates but spray arms aren't moving. Inspected and found the bottom spray arm disconnected from sump. Reconnected arm, reran test and arms rotated. Unit checks good. Cx paid $120 service fee"

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