Service History 320 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF770SAFZ1

Near Richmond, VA 23225

Chris B.

Job Details: 08/08/2023

replaced sump tested insp for leaks collected 110 labor cc

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Wilmington, DE 19808

Taylor F.

Job Details: 08/08/2023

Cx complaint is unit not completing cycles. Replaced inlet valve and control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Richmond, VA 23226

Chris B.

Job Details: 08/08/2023

replaced lower harness tested unit wroking as desighned collected 110 labor cc

We serviced a

MAYTAG WASHER

Model MVWC200XW3

Near Chesterfield, VA 23832

John P.

Job Details: 08/08/2023

Inspect unit found weak suspension tub ring not stain on ordering tub ring and suspension ; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED92HEFU2

Near Potomac, MD 20854

Roberto I.

Job Details: 08/08/2023

"CX complaint no heat.Ran the unit, confirmed no heat. Removed front, found open heating element. Rplaced part using pre id. Unit tested ok. Collected $336.42"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Bethesda, MD 20817

Shawn D.

Job Details: 08/08/2023

cx complaint brand new unit door has dent. inspected unit and confimred dent on upper door lower left side. opened door and noticed the hinge is loose and could have caused the dent or was delievered dented. snapped pic of delivery grabbed ore id part door assem and rpelaced it and tested and now looks good. unit is good to go

We serviced a

KITCHENAID OVEN

Model KOST100ESS2

Near York, PA 17403

Drew B.

Job Details: 08/08/2023

when arrived foudn the wrong color console was installed before and needs stainless not black stainless which is on per the sd quic pics.. will use vent replacements after console been correctly replaced and ordering W11600658 (says stainless) can we check?? and also nee 2 tech for return and vent pieces are at house left!!!; ordrng 1 2tech (2 TECH) and 1 W11600658 (SS console)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Akron, PA 17501

Cody H.

Job Details: 08/08/2023

"CX complains unit is not spinning correctly. States unit is banging around alot. Found unit suspension had failed and will need replaced. Parts are in stock, was able to schedule CX in home for following friday. CX EMAIL AND NAME CHANGED.; ordrng 1 W11217817 (suspension)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Kearneysville, WV 25430

Ken M.

Job Details: 08/08/2023

"Rollers and shafts replaced and tested. Unit is working properly, but customer has a collapsed vent. Recommended replacement of the vent before using."

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Hampton, VA 23664

Carl A.

Job Details: 08/08/2023

repalced all parts tested unit works as desgiend

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Charles Town, WV 25414

Ken M.

Job Details: 08/08/2023

"Customer complaint is that the oven does not heat. Unit tested and the broil ignitor is sparking, but bake is not. Inspection of the ignitor found that the wire had falling off of the ignitor. Tightened down the connection and connector reattached. Unit retested and is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW00

Near Frederick, MD 21701

Andrew S.

Job Details: 08/08/2023

"Per previous tech I was able to access, defrost and replace the harness,thermistor and duct. I then plugged the unit in and found that it is now functioning as intended."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/08/2023

"Customer complaint is that the unit is running noisy, had video of the issue. Suspension is weak. Inspection of the drive system found the belt cover eaten up and no longer attached to the unit. Gearcase shaft is shifting. Belt is loose. Only one of the two screws securing the belt cover was recovered, the other one could not be located. Ordering motor, belt, gearcase, splutch, belt cover, screw, and suspension.; ordrng 1 W11449840 (suspension) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11409708 (cover) and 1 W11573574 (screw)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS2

Near Bethesda, MD 20814

Shawn D.

Job Details: 08/08/2023

"arrived ran diag no frost pattern, removed lower panel and noticed compressor has alot of rust on it. pulled unit out and checked compressor to find it has a rust hole on the side and lines above compressor are corroded bad. gave cx quote for repair and shes not happy she said bray and scarf tried fixing before we came to house and should have seen hole/compressor rusted. cx is looking into new unit; ordrng 1 WPW10218037 (evap plate 354.96) and 1 WPW10605286 (compressor 537.23) and 1 W11506635 (coupler 20.50)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/08/2023

"Customer complaint is that the panel is not sitting flush in the door. Inspection of the panel confirmed that one side is raised out of the door compared to the other side, which can allow moisture to get into the UI. Door separated and found that the nut that the panel secures to on the one side was out of position, causing it to be raised. Nut repositioned and door reassembled. Panel is now sitting flush. Unit tested and is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Germantown, MD 20874

Julian H.

Job Details: 08/08/2023

replaced pARTS & working

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Eldersburg, MD 21784

Ricardo S.

Job Details: 08/08/2023

the drum stuck and won't come off.. order more parts; ordrng 1 W10811957 (spin basket) and 1 w11219115 (outer tub) and 1 WPW10215093 (clean out filter) and 1 WP90767 (screw) and 2 countsjob ( 2 counts)s

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Brandywine, MD 20613

Shane B.

Job Details: 08/08/2023

"cx complaint is the unit shutting off in the middle of the cycle. when i arrived lid was locked shut and unit had clothes and water in it. i found outlet is properly wired. control is getting 124vac. no diagnostic LED on control. will not power on or go into diagnostics. drain pump reads 20ohms, in spec. even with all connections unlugged from board control will not power up. ordering control board and lid latch. schedule when apporved and when parts are available.; ordrng 1 W11624943 (control board) and 1 W11394572 (lid latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Virginia Beach, VA 23456

Lucas R.

Job Details: 08/08/2023

"insulated discharge line, to reduce vibration noise in pan, insulated evap cover to reduce vibration from pan, bent drier to slow flow, replaced icemaker, leveled unit, advised cx not to block vent, and set to fixed defrost for minimal run times, tested all functions, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Alexandria, VA 22315

Demonte S.

Job Details: 08/08/2023

Inspected the unit. Found that the cx is saying that the Refrigerator stopped making Ice again. Ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5. I then. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Ice Maker Filled with Water. Ran Service Test 36 - Ice Box Fan Motor. Ice Box Fan Motor is working. Ran Service Test 15 - Emitter Boards Test. Unit is switching from 02 to 01 once finger is covering the hole. Reordering the Ice Maker & Main Control Board. ; ordrng 1 W11224256 (Whirlpool Refrigerator Electronic Control Board) and 1 W11405309 (PANEL-UI) and 1 W11658802 (Whirlpool Refrigerator Ice Maker)

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Virginia Beach, VA 23456

Lucas R.

Job Details: 08/08/2023

"cx complaint moisture on fc gasket, verrified complaint, turned vertical and horizontal mullion heaters on full time, added foam gaskets under fc gasket and raised door, advised cx to monitor, unit working as designed.; ordrng 2 W11159728 (gasket)s, used 2 W11159728 (GASKET LR/VS) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near White Plains, MD 20695

Leon

Job Details: 08/08/2023

"cx complaint washer shaking across floor. tested without a load, and again with added towels pillows and sheets to duplicate issue but no luck. instructed customer on proper usage and how to record a video of her concerns to share with maytag."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Hertford, NC 27944

Branden R.

Job Details: 08/08/2023

"came out and uninstalled oven with help and took proper pic of MS , ordering cooktop for repair . will need 2nd helper for repair .; ordrng 1 W11223301 (cooktop)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Frederick, MD 21701

Andrew S.

Job Details: 08/08/2023

Per previous diag I was able to access and replace the icemaker and emitter boards. i then tested the unit and found it was able to complete a harvest cycle and fill. Unit is functioning as intended. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/08/2023

"Cx complains that the unit makes noises, inspected unit and found a abd idler pulley, replaced part.. reset power, unit tested and works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Wilmington, DE 19807

Taylor F.

Job Details: 08/08/2023

Cx complaint is door falls down. Tested inspected and verifed complaint. Found the right hinge had gotten stuck due to it not having any grease on it and the spring had come unhooked from the hinge. Corrected spring and installed grease on spring so this issue didnt happen again in the future. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lewisberry, PA 17339

Fred G.

Job Details: 08/08/2023

"cx complaint unit is not keeping temps. inspected unit and first took temps and found 2 degrees FC, 46 degrees RC. I found RC evap covered in frost. I found RC evap drip pan is warpped in the middle. unit falls under the Technical Service Pointer. unit also needs RC evap fan harness due to fan not coming on d to correct issue. once parts are in please contact cx and set up a return visit.; ordrng 1 W11457241 (drip pan) and 1 W11087438 (rc fan harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Hampton, VA 23665

Lucas R.

Job Details: 08/08/2023

"replaced drive assembly, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Upper Marlboro, MD 20772

Davonte

Job Details: 08/08/2023

cx complained ice was falling out dispenser on to the floor. installed ice bin and seperator. unit now working as should

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Upper Marlboro, MD 20772

Davonte

Job Details: 08/08/2023

"cx complained middle racks clips had fallen off, confirmed cx complaint. installed new clips, middle rack gaurd and rack pary. unit working as should"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Lancaster, PA 17603

Justin L.

Job Details: 08/08/2023

"As per previous visit dissasembled unit again and when I went to replace part after seeing this on multiple units found that the front left rollers were cause of concern. Contactced techline and spoke to Adrien. Replaced parts with van stock and tested unit now operates as designed no further work needed did not need motor and blower; ordrng 2 WPW10314173 (roller (JL VS))s, used 2 WPW10314173 (roller (JL VS)) from stock"

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Lancaster, PA 17603

Justin L.

Job Details: 08/08/2023

Cx states unit still leaks. Was able to access unit and find signs of water. Cx had hoses replaced and were good. Removed top and found excessive suds build up on tub ring and underside of lid. Found cx was using 2 scoops of powder detergant. Ran rinse and spin with that amount of soap and found showed them what was happening. Also found that unit was leaning to far forward causing water to hit tub ring and splash out. Corrected the issues and ran rinse and spin unit now operates as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Faulkner, MD 20632

Shane B.

Job Details: 08/08/2023

"complaint is the unit making noise and not spinning. i found F7E1 basket speed fault. cleared code, ran service cycle. during agitation and spin motor buzzed but nothing moved. valve and lid latch worked properly. inspected under unit and found cap is OL in both directions, replaced with preIDed part. tested again. motor still buzzes during agitation but if i start spinning it by hand in either direction the motor will run in that direction only. motor windinds in spec 6ohms each. found damage to the harness at the capacitor. unit will need new lower harness. odering part.; ordrng 1 W11665968 (lower hanress.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM02

Near Midlothian, VA 23114

Joseph D.

Job Details: 08/08/2023

"Unit with failed baffle , quoted cx for new fridge damper diffuser aka baffle and cx declined. ; ordrng 1 W10899382 (Baffle)"

We serviced a

WHIRLPOOL FREEZER

Model GS6NHAXVA02

Near Washington, DC

Sherwood

Job Details: 08/08/2023

cx complaint doors not sealing. arrived and i did confirm issue. i notice door cam defective and making noise and when this cx closes rc door fc door pops open. inspected cam tighten up the bolt now loud noise is gone and door i now staying close. cx would still like for me to order part.; ordrng 1 FSPWP2223751 (fc door cam)

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near Aldie, VA 20105

Richard B.

Job Details: 08/08/2023

"CX complant. Dishwasher stopped working. Inspected unit and found F8 error codes for water supply and water electrical , Valve opened once leading me to believe this is a control issue, Ordering control , 2 in stock. Further work needed. RB; ordrng 1 W11632707 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC 20003

Samuel R.

Job Details: 08/08/2023

rep;aced parts and tewsted unit now workimng properly

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Alexandria, VA 22310

Demonte S.

Job Details: 08/08/2023

Inspected the unit. Found that the cx is saying that the Washer / Dryer combo isn't heating & will not shut off. Checked the power to the unit. L1 to N = 120.1 Volts. L2 to N = 120.2 Volts. L1 to L2 = 239.8 Volts. I then. Checked the T.o.d. I'm getting 0.8 Ohms. Heater Element is reading 12.1 Ohms. Cycling Thermostat is reading Open Line. Installed new cycling Thermostat. Started the Dryer Timer isn't moving. Installed new Timer. ( Timer is wrongly packed.) Reordering Timer. Cx paid in full by Card. ; ordrng 1 WP3387134 (Whirlpool Dryer Cycling Thermostat) and 1 W10854240 (Whirlpool Dryer Timer)

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Alexandria, VA 22310

Demonte S.

Job Details: 08/08/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Dover, PA 17315

Sal R.

Job Details: 08/08/2023

"CX complaint was that the unti was dispensing styrofoam. Inspected teh water feed tube , the icemaker , the diospenser at the door and found no signs of styrofoam. i removed the icebin and emptied into the sink. I found no styrofoam. I advised CX to monitor and save styrofoam pices if it happens again."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Alexandria, VA 22310

Demonte S.

Job Details: 08/08/2023

Inspected the unit. Found that the cx is saying that Freezer Section is Frosting / Icing Over on the Liner. Checked the Freezer Door Gasket. Found that the bottom of the Door Gasket isn't sealing. Removed all Frost / Ice. Heated the Door Gasket with Heat Gun. Door is now sealed. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Lewes, DE 19958

Michael E.

Job Details: 08/08/2023

"Replaced the dual valve and tube as per previous diagnosis. When i tried to harvest IM, it would not try and UI not acting normal. I found broken wires coming out from bottom of door. I documented this in pics. RC is wamr too and the UI having temp control...the door wiring could be why. Ordering FC door and diffuser. Also marking IM for return visit just in case. 2nd tech needed due to needing to run wiring through bottom hinge. CX will contact us when door arrives. Cannot reschedule due to Lowes; ordrng 1 W11645127 (diffuser) and 1 LW11026425 (dor-fip)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Springfield, VA 22151

Demonte S.

Job Details: 08/08/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher will not Drain. Hit the cancel button. Unit Drained. Checked under the sink. No high loop installed. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch reading open. Checked the Float Switch. Found Float Switch is covered in Water. Removed all Water. Plugged Float Switch back in. F7E1 = Single Motor Failure. Motor is locked up and will not run. FAE1 = Dispenser Electric problem. Dispenser will not Open in Service Diagnostics. FAE2 = Vent Wax Motor Electrical Problem. Unit will need the Sump Motor = W11416363, Dispenser = W11412300 , Vent Wax Motor = W11649995 & Heater Element = W11537778. If the cx calls back order the 4 parts. Don't go without parts. Cx paid for service call only by Card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Great Falls, VA 22066

Jason A.

Job Details: 08/08/2023

"CX complaint FRIDGE not cooling. Defrost issue. Install htr assym & harness. Test fan, thermistor & HTR works in diagnostics > JJ"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Norfolk, VA 23505

Carl A.

Job Details: 08/08/2023

"cx complaint of unit not starting,checked unit to find terminal block melted and terminal ordering parts needed for repairs; ordrng 1 279318 (Terminal Block Wire Set) and 1 WP3397659 (Terminal Block)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Norfolk, VA 23502

Carl A.

Job Details: 08/08/2023

"cx complaint of knob broken of of timer,checked unit tofind that the timer shaft and knob of timer had cracked causeing t h shaft of timer to be stripped out ordering parts needed for repaiers; ordrng 1 W11685947 (TIMER) and 1 W11675852 ( KNOB)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23455

Carl A.

Job Details: 08/08/2023

"cx complaint of unit leaking water and temps are slightly wamrer in unit ,took temp readings of 40 in rc , 4 in fc ,pulled evap cover in freezer to find normal frost pattern, advise cx that i needed to pull fresh food evap,cx stated that he did not want to move any further at this time so was unable to find out if unit has a leakin in it"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Wilmington, DE 19807

Taylor F.

Job Details: 08/08/2023

Cx complaint is unit making a loud buzzing noise. Tested inspected and verifed complaint. Found noise coming from condensor line coming out of the compressor. Was able to adjust line and get noise to go away. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Sterling, VA 20164

Jason A.

Job Details: 08/08/2023

CX complaint COOKTOP rust. Found stainless has rust spots. See SDpics. Part OOS. 10+ at WP. CX will inspect part for damage > .JJ; ordrng 1 W11204395 (Cooktop stainless)

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Silver Spring, MD 20906

Roberto I.

Job Details: 08/08/2023

"Replaced parts, ran a calibration cycle and the a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW81HEDW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 08/08/2023

"Cx complaint unit won't shut off and door is locked. Restored power and the drain pump came on. Entered diag and found error code F8E1. Cx stated they started cycle without turning on water. Accessed and manually opened door and erased code. Entered diag and ran test, drain pump shut off and test completed without any further issues. Unit runs as designed. Cx paid $120 service charge via check"

We serviced a

KITCHENAID RANGE

Model KESS907XSP02

Near North Potomac, MD 20878

Julian H.

Job Details: 08/08/2023

CX complaint about unit not working on preheat taing a long time inspected found no errors correct power coming to board240vac checked operation on bake broil gets really hot bake partially working issue with control & bake element; ordrng 1 WPW10181438 (cntrl-elec) and 1 WPW10207398 (elmnt-bake)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Harbeson, DE 19951

Michael E.

Job Details: 08/08/2023

CX complaint: bad sound. Tested and verified complaint. I found it was the tech sheet hitting the condenser fan blade that was causing the problem. I cleared the tech sheet from fan. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID OVEN

Model KOSE500EWH01

Near Columbia, MD 21044

Israel R.

Job Details: 08/08/2023

Customer complaint unit is making loud noises. I tested the unit and found the unit is making noises from the cooling fan. I found a piece of tape got stuck on the fan. Removed it and tested. Unit is quite now unit is back to normal operations.

We serviced a

JENN-AIR COOKTOP

Model JED3430GS01

Near McLean, VA 22101

Christian C.

Job Details: 08/08/2023

Cx complaint of a cracking noise while they were cooking and cooktop is now defective. Inspected unit found LR burner is defective caused by heat. Ordering cooktop.; ordrng 1 W11476188 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM00

Near Lewes, DE 19958

Frederick R.

Job Details: 08/08/2023

Replaced diffuser per prior diagnosis. Tested after repair and the unit is now working as designed. Showed the CX the difference betwenn the stuck diffuser and the good one. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS1

Near Gettysburg, PA 17325

Bernard M.

Job Details: 08/08/2023

"Replaced seal, ran test cycle and found no leaks. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/08/2023

"CX complaint:unit tripping breaker. Tested and verified complaint. No problems found with plugs or wiring. When compressor tried to activate, it immediately kicked back off...twice. Replaced the inverter board. Callewd WP safety to document. Unit is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHV03

Near Severn, MD 21144

Emmanuel R.

Job Details: 08/08/2023

"Cs unit is over cooling, confirmed complaint. Rc temps 31 degrees thermsitor reading 43degress , fc temps -3 degrees thermistor reading 10 degrees. Ordering baffle and returning with control. and evap harness.; ordrng 1 WPW10196393 (damper control assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Aldie, VA 20105

Richard B.

Job Details: 08/08/2023

"CX complant. Ice clogged fridhge. Inspected unit and no ice found. CX stated they cleared ice and shut off ice maker. Found both paddels binding up due to parts being misshapped in manufacturing , defective. , Will need seperator , paddels , brackets and seperator.Will use other parts on return if needed. Further work needed. RB; ordrng 1 W11251709 (pad) and 1 W10815345 (pad) and 1 W11227946 (shield) and 1 W11222983 (trim) and 1 W10757499 (bracket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Herndon, VA 20171

Jason A.

Job Details: 08/08/2023

CX complaint FRIDGE stopped cooling & noisey. CX had another co & they opened FC & took pic of frost pattern. Record temps & read thermistors. See SDpics. Ran test 38 - 100% Compressor noisey & stopped a about 5X in test. 3CountSealSyst > JJ; ordrng 1 W11592010 (Compr kit incl coupler+drier) and 1 W11548259 (Condenser) and 1 ( - 3CountSealSyst)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Reading, PA 19608

Cody H.

Job Details: 08/08/2023

"CX complains unit will not complete cycle and clothing is soaked. Ran unit through diagnostic test and unit completed test, Unit shows f8e1 long fill error. Found inlet valve to have sediment buildup from cold hose. Was able to clear sediment and restore function. Ran unit through cycle with full load. Unit finished with no issues. No further work needed."

We serviced a

MAYTAG WASHER

Model LAT8714AAM

Near Potomac, MD 20854

Julian H.

Job Details: 08/08/2023

CX complaint about unit not working at all checked power incoming 122vac fuse checks good as well switches called TL Andrew had me check power to timer & from time found not pwr out but also an opening on main harness CX PIF THRU APP; ordrng 1 WP22001252 (timer) and 1 22001322 (main harness)

We serviced a

JENNAIR REFRIGERATOR

Model JS42CSDBDA

Near Woodbine, MD 21797

Ricardo S.

Job Details: 08/08/2023

"Cx complains that the fridge not cooling properly, inspected unit, rc temp read 41 degrees, Fc temp 33 degrees, the evaporator is full of frost, fan not working, defrost problem, unit need bi-metal and fan. parts NOT LONGER AVAILABLE"

We serviced a

WHIRLPOOL WASHER

Model MVWB725BW0

Near Silver Spring, MD 20906

Roberto I.

Job Details: 08/08/2023

"CX complaint unbalance load message several times per wash.Ran diag, no errors. Tested suspension, inspected hub and removed and inspected basket, found nothing wrong. Ran a cycle with few bathroom towels, the lod lock didn't work, and dl message popped out on display. Ordering lid lock WPW10619844. Collectred in full ($339.95).; ordrng 1 WPW10619844 (lid lock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Rockville, MD 20853

Roberto I.

Job Details: 08/08/2023

"Cx complaint sometimes the dispenser still closed at the end of the cycle and the detergent stays inside.Ran diag, no errors. Ran a trst cycle, fill wash and drain ok, but the dispenser made an unusual loud noise when it popped open. Ordering dispenser W11412300. Return visit 8/21/23; ordrng 1 W11412300 (dispenser)"

We serviced a

WHIRLPOOL DRYER

Model MGD6500MBK1

Near Union Bridge, MD 21791

Bernard M.

Job Details: 08/08/2023

"When arrived checked found resistance at coils and igniter. Removed back panel and found no continuity at the thermal cut off. Bypassed the connection and ran unit and the igniter glowed. Also found the panel clip at bottom left isn't secure to cabinet. The clip had fragmented. Ordering clip and TCO, both instock and was able to reschedule for 8/14. Office will contact cx with time frame; ordrng 1 W11050897 (TCO kit) and 1 W10854425 (panel clip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Virginia Beach, VA 23451

Carl A.

Job Details: 08/08/2023

"cx complaint of unit making noise,checked unit to find the damper door making noise,replaced damper door tested unit works as designed"

We serviced a

MAYTAG WASHER

Model Mhw5630hw3

Near Sinking Spring, PA 19608

Cody H.

Job Details: 08/08/2023

"CX complains unit will not run full cycle, cx states unit has different issues, sometimes cloths dont get wet at all, sometimes they are too wet, sometimes it takes time off cycle, sometimes it finishes with time left. Unit only shows f5e2-lock failure error. Ran unit through diagnostic testing, unit went through test with no issues. Ran unit through cycle with full load to try to replicate issues, unit went through cycle with no issues. Ordering main control due to erratic behavior of unit. Office to reach out to cx when all parts arrive. CX email confirmed.; ordrng 1 W11550649 (control) and 1 W11316623 (console (white))"

We serviced a

MAYTAG WASHER

Model WTW5000DW3

Near Hampton, VA 23666

Lucas R.

Job Details: 08/08/2023

"cx complaint water not shutting off, checked unit found f7e6 motor code, unit not agitating, found actuator arm offset from pully, unit not seeing resiatance of water fill due to agitator, per cx she shuts unit off, and water stops, replaced actuator, calibrated, ran quick cycle to test, unit working as designed.; ordrng 1 W10913953 (actuator lr/vs), used 1 W10913953 (ACTUATOR lr/vs) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Wilmington, DE 19805

Taylor F.

Job Details: 08/08/2023

Cx complaint is unit giving error code. Replaced control per previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Severn, MD 21144

Emmanuel R.

Job Details: 08/08/2023

"Cs unit doesnt finish a cycle, it shakes and goes off balance. Confirmed complaint.Tried test cycle and it went off balance right away empty. Unit is level. Found off balance error code in the history. Suspension is bouncy not tight, the drum is out of round and gearcase output shaft has excessive play. Its making a clunk noise when you check for play. Orderign drum, suspension,and gearse. Return with hub and a washplate. This has been an ongoing issue with this unit. please replace all parts ordered. 2ct; ordrng 1 W10902814 (washplate) and 1 W10752719 (gearcase) and 1 W10752187 (screw) and 1 W11130362 (suspension) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hampton, VA 23666

Lucas R.

Job Details: 08/08/2023

"cx complaint unit making noise, checked unit found scraping noise internally in motor, also found worn idler and rollers from motor failure, replaced motor idler and pully, cleaned out blower housing, tested, unit working as designed.; ordrng 1 279827 (motor lr/vs), used 1 279827 (motor lr/vs) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS51ES4ES01

Near Virginia Beach, VA 23454

Carl A.

Job Details: 08/08/2023

"cx complaint of unit staying on preheat, checked unit to find to find no error codes at this time,tested unit to verify cxs complaint ,called techline spoke with Kirt confrimed that the unit will display preheating till reaches temp then when door is open will read bake normale operation"

We serviced a

WHIRLPOOL DRYER

Model LE9500XTN1

Near Bryans Road, MD 20616

Leon

Job Details: 08/08/2023

cx complaint was unit didnt start confirmed issue seen the issue was the thermal fuse replaced the fuse and tested the unit again everything worked as it should

We serviced a

WHIRLPOOL FREEZER

Model MFI2570FEZ07

Near Charlottesville, VA 22903

Eric F.

Job Details: 08/08/2023

"Confirmed cx complaint unit light flickering, dim. Ordering LED. Checked unit for condensation, did confirm cx complaint light condensation on shelves and in tupperware. Checked seals, previous tech siliconed doors and ensured seal integrity, no air leaking from outside. Condensation is coming off of food in unit. Advised cx that as food slowly decomposes the moisture content evaporates, in the summer the external humidity will make this effect greater. Unit is dissipating internal humidity as fast as it can.; ordrng 1 W11527432 (LED)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/08/2023

installed ordered part and tesetd unit for cx. unit did not leak. working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 08/08/2023

"Cx complained the unit did not wash. Installed new sump and tested in diagnostics where it fills, washes and drains. No leaks. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Dunkirk, MD 20754

Davonte

Job Details: 08/08/2023

"cx complained light under microwave wasnt working. confirmed cx complaint. installed new light bulb, light socket. unit now working as should. control board was sent to be installed but part was defective. old control board was still working as should."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/08/2023

"cx complaint of unit contunulessly draining,was unable to to checked for error codes at this time ohmed out drain pump to find pump open ordering parts needed for repairs; ordrng 1 W11513246 ( CNTRL-ELEC) and 1 W11643701 ( Harness, Lower) and 1 W11399437 (Drain Pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/08/2023

cx complaint of handle no seted fully on unit reseated on with set screws tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 08/08/2023

"cx complaint of unit not filling with water,F8E1,F0E5,F2E1,tested ran unit to find that the unit to find water vavles had an internal blockage internaly also found that the gear case has alot of play in gear case as it was washing break down as follows 1/W11165546,valve,1/W10752187,Washplate Screw,1/W11550891,Washer Agitator,1/W11393685,Transmission,1/W10734521,Clutchservice call break down service call 120.00part438.35shipping 15.00labor 250.00sub total 823.35tax 26.30grand total 849.65deposit 120.00cx will call back if moving forward with repairs; ordrng 1 W11165546 (valve) and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W11393685 (Transmission) and 1 W10734521 (Clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23456

Carl A.

Job Details: 08/08/2023

creplaced freezer door tested unit works as designed

We serviced a

MAYTAG DISHWASHER

Model MDB7959SKZ0

Near Accokeek, MD 20607

Leon

Job Details: 08/08/2023

cx complaint was dw wasnt draining confirmed the issue seen that the control wasnt giving 120v to the drain pump to work ordering new contromkl and pump; ordrng 1 W11410068 (control)

We serviced a

JENNAIR OVEN

Model JJW3830WS02

Near Gainesville, VA 20155

Richard B.

Job Details: 08/08/2023

"CX complant. Door clicking. Inspected unit , Removed both doors . Bottom door hitting screw head when closing due to oven is not in hole square. oven does not have a support base underneath it and only thing supporting right side is front of ove, two screws on right side will not come out , Stuck behind the bracket. aDVISED cx OVEN NEEDS TO BE SUPPORTED UNDERNEATH BASE WITH A SOLID BASE . job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDE3

Near Goldsboro, PA 17319

Sal R.

Job Details: 08/08/2023

I was able to access and replace the OWI sensor . I foun d then unit tobe opperating as designed. I colllected $120.00 via credit card. UNit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/08/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/08/2023

"cx complaint is the lid not locking and unit sometimes leaving clothes soaking wet. i found strike was broken. replaced it with VS part. checked for codes and found F5E4 lid not opened between cycles, F0E7 load in during clean cycle, F0E3 overload. cleared codes and ran service cycle. unit completed the cycle with no issues. basket spins freely by hand and suspension feels fine. inspected under unit. everything looks fine, no leaks, no damage to slider. powered unit on and checked spin speed settings of each cycle. all are set to medium or fast. called techline to document as cx feels the unit is 'a lemon'. they had me go over loading and advised cx run cleaning cycle with nothing in unit every 30 washes. unit is working as designed.; ordrng 1 w11457841 (strike SB VS), used 1 w11457841 (strike) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/08/2023

"replaced all parts, tested, also started quick wash to verify unit works in cx cycle. no faults, unit working as designed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Smithfield, VA 23430

Orbie

Job Details: 08/08/2023

found screw between bearing and seal. removed screw and tested unit. working as designed.

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Lebanon, PA 17042

Cody H.

Job Details: 08/08/2023

"CX complains unit is putting off too much heat and unit 'sounded like a washer' with how fast it was spinning. CX agreed to service fee. Ran unit with full load to try to replicate issue, unit ran as designed with no issues.Unit timer advanced as normal, unit did not put off excessive heat, unit rotated as designed. Exhaust temps went up to 162*F and back down to 158*F. Called techline with findings to document. spoke to Leon SR who said unit is working as designed. No further work needed. CX paid with check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Warrenton, VA 20187

Daniel J.

Job Details: 08/08/2023

on first vist this am no errors stored but customer did lose power last night and unit dropped ice harvest test passed left ticket open returned at end of day now storing e5 error temps in freezer showing 10 f checked frost pattern called tech line test 4 compressor on condenser fan unplugged .8 -.9ampdraw deemed normal coils did frost evenly sugguested ui or harness with thermistors showing sp order; ordrng 1 W11578030 (evap fan motor) and 1 W11579559 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Warrenton, VA 20187

Daniel J.

Job Details: 08/08/2023

moisture on top of freezer gasket repalced mullion checked drain pan no leaks or water build up on bottom of cabinet reheated gasket no top and right side no frost build up n freezer wipes away and after the next rew nights moiosture builds back up no large gaps in cabinet ordering freezer gasket and silicone; ordrng 1 W10407216 (gasket) and 1 WP482338 (silicone)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Lewes, DE 19958

Michael E.

Job Details: 08/08/2023

CX complaint: warm in RC. Tested and verified complaint. The problem is that the unit is in a garage and the temps are getting well over 85 during the afternoon. I explained to CX that this unit is not designed for outdoor use but there are units that are. Unit is working properly. Job is complete

We serviced a

JENNAIR RANGE

Model JIS1450DS3

Near Arlington, VA 22207

Christian C.

Job Details: 08/08/2023

Cx complaint unit is making a beeping noise intermittently. Inspected unit F2E1 shorted key saved. Power cycled unit and issue still persists. Ordering console and display.; ordrng 1 W11043339 (console) and 1 W11120573 (display)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/08/2023

"CX complaint: unit stops. Tested and verified complaint. What i found was the small control board on top back right was only partially into the plug. I corrected this, tested unit and it is now working properly. Unit also passed air flow test. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/08/2023

"cx complaint unit not spinning and just hums, checked unit, come to find defective capacitor, replaced cap, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Bowie, MD 20715

Alexander D.

Job Details: 08/08/2023

"cx complaint icemaker makes a grinding noise right after it fills, also dispenser dispenses crushed ice when set to cubed sometimes and sometimes ice comes out fast and sometimes its coming out slow. inspected unit and verified complaint. cx said she hardly ever uses crushed ice but did 30min before i arrived. it came out crushed for a little then started coming out whole cubes. solenoid and container test good. advised cx that crushed ice will remain in container and have to dispense it to get it all out and sometimes ice may clump together a little and may get crushed when breaking it apart. advised cx dispenser is operating as designed at this time. cycled icemaker and it made grinding noise while valve was closing. ordering valve.; ordrng 1 W11548535 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bowie, MD 20720

Alexander D.

Job Details: 08/08/2023

"cx complaint unit freezing items in rc since she got unit, freezes all throughout rc not just in a certain spot. cx has tried playing with temp settings but nothing has helped. inspected unit and verified complaint. unit isnt overpacked, gap behind shelves are clear. doors sealing good. cx said she set it to 40 and it still freezing. checked temp setting and it was 0C, changed it to switched units and found it was set to 33F. cx said she didnt set it to that so it may be changing setting on its own. rc thermistor reading 8.5k ohms in icewater, a little low. ordering ui and rc thermistor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11566894 (ui) and 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS20

Near Bowie, MD 20716

Alexander D.

Job Details: 08/08/2023

"replaced console and door latch. tested unit. light still wont turn off. tested door switch at control at P3 and its reading open. must be open harness since i just replaced door latch. ordering door latch harness, main harness and control in case needed. call cx to schedule return visit once we have eta on parts; ordrng 1 W11264646 (door latch harness) and 1 W11245671 (main harness) and 1 W11261167 (control(REORDER))"

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