We serviced a
WHIRLPOOL DRYER
Model LER4634EQ2
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/21/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS0
Near Ellicott City, MD 21043
Alexander D.
Job Details:
11/21/2023
cx complaint hole melted in cover in ceiling of unit. inspected unit and verified complaint. took pic of hole melted in inlet cover. ran unit for over 3min and didnt see any signs of sparking or any other kind of failuer. unit is still heating. inside of unit is mostly clean so doesnt seem its from grease build up from cx not cleaning unit but there is a few splatters on ceiling. seems one splatter spot may have gotten too hot and melted cover. called safety to document. safety isnt providing additional coverage at this time. quoted 140.47 to replace inlet cover. cx wants to shop around before having us repair unit. advised service call is good for 30days; ordrng 1 W10533497 (inlet cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Sparks Glencoe, MD 21152
Bernard M.
Job Details:
11/21/2023
"Replaced both parts per previous tech, ran test cycle and unit completed cycle without further issues. Unit checks good"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Ellicott City, MD 21042
Alexander D.
Job Details:
11/21/2023
"cx complaint unit wont power on. inspected unit and verified complaint. found unit getting improper power supply. L1-L2:240v, L1-N:2.4v, L2-N:240v, L1-G:120v, N-G:120v, L2-G:120v. cx electricians were here and watched me test power supply and are fixing power supply. advised cx to call back if issues persist after correcting power supply. cx electricians pulled unit out and put unit on milk crate. if cx calls back, send tech with controls and console"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH2
Near Bear, DE 19701
Taylor F.
Job Details:
11/21/2023
Cx complaint is unit not completing cycles. Found the cx recently had a disposal put in and the plug was never punched out for the drain. Removed plug and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Alexander D.
Job Details:
11/21/2023
"unit is in newly built house. cx complaint unit intermittently makes loud screech noise. upon arrival, found serial# different than what was dispatched because builders replaced unit for cx multiple times. updated UIS, cx original move in date should keep unit in warranty but cx said his closing disclosure is in a safety deposit box. cx will have closing disclosure for us on return visit. inspected unit and verified complaint. he also has to keep temp settings on max or else ice cream gets soft and milk spoils. found noise coming from icemaker. temps are good at this time and no overfrosting. ordering icemaker, control and rc thermistor. parts in stock. scheduled return visit for 12/11; ordrng 1 W11546935 (icemaker) and 1 WPW10384183 (rc thermistor) and 1 W11558182 (control)"
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near McLean, VA 22102
Christian C.
Job Details:
11/21/2023
Installed mullion and leds. Left RC door still does not fully close by itself. IM makes too much ice.; ordrng 1 W11215550 (Ice maker arm extension) and 1 W10782236 (left RC door) and 1 W10691145 (top left hinge) and 1 W10828686 (bottom left hinge)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Seven Valleys, PA 17360
Drew B.
Job Details:
11/21/2023
replaced evap and compressor and drier and pulled vac and filled to scale weight and allow time to cool properly collected the ;labor owed.
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Harrisburg, PA 17113
Cody H.
Job Details:
11/21/2023
"cx complains unit is not heating all the time and unit makes loud buzzing during parts of the cycle. Found when unit tries to ignite unit ignitor is making buzzing sound, unit is currently heating but will need new burner assembly and ignitor replaced for repair. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 280119 (burner assembly) and 1 279311 (ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Baltimore, MD 21239
Shane M.
Job Details:
11/21/2023
"cx complaint the rc isnt cooling properly. found completely frozen over evap. found OL thermistor. ordering control box , thermistor, & harness. advised to keep unit off for 24/36 to manually defrost.; ordrng 1 WPW10384183 (thermistor) and 1 W11562214 (harness) and 1 W11666427 (control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2GVEXVD01
Near Thurmont, MD 21788
Brian R.
Job Details:
11/21/2023
cx complaint is he changed the filter and now water is very slow to none out door and now ice is not the same as well. units O-O-W and he knows. tested and checked unit. unit has a leak at the filter housing and leaks out the back. cant turn water on and test without flooding the floor. unit will need filter housing replaced. she said new filter will be here when we come back. husband is out of town and she wants to talk to him first and will call back to schedule. she paid 140 cash for service call.; ordrng 1 WPW10121138 (Filter Housing 78.70)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Timonium, MD 21093
Shane M.
Job Details:
11/21/2023
installed parts. installed new aftermarket filter. flush 3gs of water. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Suffolk, VA 23435
Austin D.
Job Details:
11/21/2023
checked the unit and found that the unit is deemed unrepairable due to the contamination in the system. when i cut the drier out oil was leakign out of it and then i added nitrogen to the system at 140 psi. no flow came out through the cap tube. system is clogged and techline agreed. unit is unrepairable.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV1
Near Timonium, MD 21093
Shane M.
Job Details:
11/21/2023
installed panel. unit working properly.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Potomac, MD 20854
Roberto I.
Job Details:
11/21/2023
"Replaced parts, resumed power and ran a 350F bake cycle on both ovens. Both units preheated and worked ok"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Timonium, MD 21093
Alexander D.
Job Details:
11/21/2023
"cx complaint oven doesnt heat past 250 and cooktop burners only get warm and dont glow red. inspected unit and verified complaint. found improper power supply. L1-L2:120v, should be 240. L1-N:120v, L2-N:240v, N-G:120v, should be 0. L1-G:0v should be 120. seems N and L1 are reversed in power supply. advised cx to call electrician to correct power supply and call back if issues persist"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/21/2023
i was able to access unit and replaced UI as per previous visit. I found once unit was powered back on I found side leds and pantry lights were flickering. i chased all 6 lights and found when spicing the light came back. i called TL and we chased DC circuits at control and found no shorts to ground. I was told to replace FC evap fan and harness. once approved please reach out to cx and set up a return visit.; ordrng 1 W11452196 (FC fan harness)
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS4
Near Timonium, MD 21093
Alexander D.
Job Details:
11/21/2023
replaced main harness. tested unit. at first unit gave f1e1 error. cleared that and tried bake and broil. both are igniting now. then unit started giving f3e1 error for warming drawer temp sensor open. all connections secure. warming drawer temp sensor reads 1084ohms. then noticed the pin in the connector on new harness not seated all the way and i cant get it pushed in far enough. pic saved. reordering harness. also ordering control for f1e1 error. also console and display board because the locking tabs on them are damaged and connector unplugs easily. call cx to schedule return visit once we have eta on parts; ordrng 1 W10911847 (harness(REORDER)) and 1 W10913685 (console) and 1 W11128223 (display board) and 1 W11100100 (control)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Baltimore, MD 21230
Shane M.
Job Details:
11/21/2023
cx complaint the unit isnt getting up to temp. found no glow on ignitor. 120v to ignitor. quote for the repairs $340.31 cx paid in full by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Baltimore, MD 21209
Shane M.
Job Details:
11/21/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Petersburg, VA 23803
John P.
Job Details:
11/21/2023
Found 120 in but once starting unit shuts down with load applied issue in control. Ordering control.; ordrng 1 W11603810 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Bristow, VA 20136
Daniel J.
Job Details:
11/21/2023
washer when starting cylce makes noise and turns off entered diag f7 e5 shifter failed f0 e5 off balance f2 e1 stuck button water left in detergant tray tilted unit back sign of water from gearcase leaking and damage to rotor stator rusting to rotor sugguest gear case cluth shifter and rotor with stator and washplate customer declined paid sc fee by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hagerstown, MD 21742
Andrew S.
Job Details:
11/21/2023
Cx complaint is that the unit has stopped making ice again. Upon arrival I found that the cx had changed the filter recently but did run the recommended amount of water thru on install. I entered test 56 and found that it has an E5. I checked the temps in the FC and found it to be at -2 degrees. I also checked the ice box temp and found it to be at 9-10 degrees. I ran test 57 and 45 and the unit harvested and filled without issue. I also ran test 36 and found that the fan is functioning. I ran test 15 and found that optic sensor is functioning. I called TL to document my findings. I am ordering an ice maker. Unit covered under previous 90days. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Perry Hall, MD 21128
Emmanuel R.
Job Details:
11/21/2023
"Cs unit is making a rattling noise, confirmed complaint. I found the gearcase cover has frayed off and it was rattling around underneath the unit. Also made contact with drive belt. Ordering gearcase cover / might need over sized screws, and belt.; ordrng 1 W11239857 (belt) and 1 W11409708 (gearcase cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Norfolk, VA 23513
Zachery R.
Job Details:
11/21/2023
"cx complaint gasket not staying seated, tried fluffing gasket, no luck, replaced gasket, fluffed gasket, same results, ordering fc door to complete repair.; ordrng 1 LW10636409 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashland, VA 23005
Thomas B.
Job Details:
11/21/2023
Removed and replaced the coupler and drier filled with r600a and tested unit is holding properly unit now cooling and functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/21/2023
i was able to access unit and replace the fc door as per previous tech. unit now checks good.
We serviced a
JENNAIR OVEN
Model JJW9830DBS
Near Arlington, VA 22204
Jason A.
Job Details:
11/21/2023
CX complaint DBL OVEN doors are not closing & falls. Found both hinges over extended. See SDpics. CX paid in full. 6 sets are WPL > JJ; ordrng 2 12002489 (Hinge kit)s
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Seaford, DE 19973
Michael E.
Job Details:
11/21/2023
Thermal fuse and TCO sensors have continuity. Element at 10.9 holms. I found the door switch has failed and is no longer secure. Ordering door switch and 2 screws. Cannot reschedule due to only few left on system.; ordrng 1 WPW10569603 (switch-dor) and 2 WP3395530 (screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Michael E.
Job Details:
11/21/2023
"CX complaint: banging sound. Tested and verified complaint. I found it was the drain line tapping the back of unit. I secured the drain line, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details:
11/21/2023
"installed part and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SNHM06
Near Millsboro, DE 19966
Michael E.
Job Details:
11/21/2023
CX complaint: no cool both sections. Tested and verified complaint. I found evap frosted over. Defrosted evap and found heater plug failed. I replaced the heater with evap harness. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Petersburg, VA 23803
John P.
Job Details:
11/21/2023
Found water leaking from dispenser ordering dispenser ; ordrng 1 W11550898 (Bezel) and 1 W11569112 (Dispenser) and 1 W11590590 (Tub ring)
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/21/2023
installed all ordered parts and tested all burners. all ignited quickly and flames look good on all burners. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, PA 17603
Justin L.
Job Details:
11/21/2023
As per previous visit was able to access unit and replace parts. Verified operation unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Baltimore, MD 21221
Emmanuel R.
Job Details:
11/21/2023
"Cs rc door not sealing , coinfirmed complaint. I found the Rc door gasket is deformed and not securing to door. I was able to secure it with some adhesive and used heat gun to seal the door but it still wants come out, unit is in the nurses office with temp sesitive meds, Ordering door gasket.; ordrng 1 W10838574 (gasket-dor)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near York Haven, PA 17370
Fred G.
Job Details:
11/21/2023
"cx complaint unit still intermittently no completing cycle. inspected unit, found 0 saved error codes. I called TL unit to be sent for review. TL to get back to me with results.; saved tckt"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Timonium, MD 21093
Alexander D.
Job Details:
11/21/2023
"cx complaint unit takes at least 20min longer than usual to cook food. originally unit kept blowing thermal fuse and another company replaced thermal fuse multiple times before they realized one of the cooling fans wasnt running. they replaced the cooling fan and unit hasnt blown thermal fuse since but cooking performance hasnt been the same since. no errors stored. all 3 elements in both ovens are heating in test mode. both cooling fans are running good on hi and low speeds. unit finished preheating but is 30* lower than set temp. controls must have gotten damaged one of the times the thermal fuse blew. ordering both controls, console and temp sensors. unit is very close to a built-in fridge so need 2nd tech to help pull unit out. call cx to schedule return visit once we have eta on parts; ordrng 1 W11179310 (control) and 1 W10801665 (control) and 1 W11086141 (control panel) and 2 W10859573 (temp sensor)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23513
Zachery R.
Job Details:
11/21/2023
"replaced parts, calibrated and tested, secured splutch in bin. left old parts with cx. unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Ashburn, VA 20147
Richard B.
Job Details:
11/21/2023
CX complant. CX gettin PF error code and shuts off/ Inspected unit and found vent restricted .. card remained on hanger all three times. Found house outlet if plug is jiggled powr is lost. Advised CX change outlet with electrican. job completed. RB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/21/2023
Installed Data Loggers into the unit. One Data Logger in the Freezer & one Data Logger into the Refrigerator Section. I advised the cx not to open the Doors. ; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Greenwood, DE 19950
Michael E.
Job Details:
11/21/2023
"Bake element tested at 24 mholms. Only getting 120vac at element from control. We do have 120vac into control. During diagnosis i lost grip on UI assembly which resulted in damage to UI. I called office and informed them that i messed up on this part W11105615 and CX should not be charged. Ordering UI assembly, and marking control and bake element for return visit. CX will owe 110.00 for labor on return visit.; ordrng 1 W11105615 (UI assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Harrisburg, PA 17113
Cody H.
Job Details:
11/21/2023
Was able to access unit and replace both inf witches per previous visit. tested unit and unit now works as designed. no further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Arlington, VA 22204
Jason A.
Job Details:
11/21/2023
CX complaint DW wont run wash cycle & leaks bottom right corner. CX stated they called a week ago & now unit washes. Found Pan has water & CX recored F8 E4 overflow pan sw. found inner door is warped & gasket is allowing water to leak past the seal. See SDpics. Outer panel stainless is rusting at the bottom. Cleared error code & wiped water from panel. CX is using a bowl under door to catch water. Unit has good wash pressure > JJ; ordrng 1 W11559689 (inner door) and 1 W11483553 (gasket) and 1 W11461694 (outer panel SS)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, PA 17113
Cody H.
Job Details:
11/21/2023
"CX complains unit does not shut off on its own, cx has to rotate the timer to the off position for it to shut off. Safety is covering service fee for diagnostics. Found unit timer had failed and is no longer rotating, unit will need timer replaced for repair, called safety and informed them of findings. spoke to Kent, Safety has agreed to cover parts cx will be responcible for labor. Quoted cx for labor, to which cx has agreed. Was able to replace timer and control with pre i.d parts, unit timer now advances, but found unit door switch to be in process of failing. unit will need door switch replaced in order to avoid issue in near future. Ordering door switch for use on return. CX EMAIL CONFIRMED.; ordrng 1 WPW10569603 (door switch)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LPS00
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/21/2023
installed new control and tested unit. vent working properly
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Thurmont, MD 21788
Brian R.
Job Details:
11/21/2023
cx complaint is unit doesnt get the water it needs and makes noises ans sounds and not runnng like it should. no codes at the time. tested unit and ran a quick wash. unit filled and ran as it should. has a hard shift and valve is louder then normal.she said it was a lot quieter when she got unit. will order parts needed and office will schedule.; ordrng 1 W11481722 (Shift Actuator) and 1 W10721967 (Clutch) and 1 W11513255 (Water Valve)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit found unit is stuck in a drain also lid lock will not engage ordering control and lid latch ; ordrng 1 W11670519 (Lid latch) and 1 W11627413 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/21/2023
replaced part.calibrated unit tested as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Columbia, PA 17512
Justin L.
Job Details:
11/21/2023
Cx complaint unit bangs around and makes noise. Was able to access unit and found no saved codes. Found suspension failed causing excessive shaking and rubbing the absorber on the right side off. Replaced suspension calibrated and tested and found noise from belt and splutch wear. Ordering parts needed and settign return for Tue 11/28/23; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt) and 2 W11611669 (absorber)s
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/21/2023
"replaced timer and knob, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/21/2023
dishwasher dishes not being cleaned and pod still in tub when finished tested found no water entering tub checked valve voltage turn knob now water entering and being moved inside tub informed customer collected 139 by check
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Stuarts Draft, VA 24477
Danny R.
Job Details:
11/21/2023
found sensor open and broil relay stuck on repleced control and sensor checks ok now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Edgewater, MD 21037
Shawn D.
Job Details:
11/21/2023
"cx complaint unti is no longer cooling in both sections. inspected unit and confirmed no longer cooling the lights are on evap fan is running compressor is running no frost pattern and no signs of leak on eavp no oil on the evap fittings. compressor is warm and seems ok so hooked guages up and found 26inch vac on low side and high side was 5 pressures equalized at 1, removed straiters to find really no freon in the system seemed like air filled unit with nitrogen to 140psi and after 10 min or so pressure dropped about 5 psi in about 10 more minutes while i was soapy watering all s.s. tubing to find no leaks. called techline spoke to tj told him whats going and we agreed leak is in cabinet and cant be fixed, left cx with file number;"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Portsmouth, VA 23704
Zachery R.
Job Details:
11/21/2023
"cx complaint unit not drying and timer hard to turn, verified issues, tcos and element are reading within range, motor not sending voltage to element. ordering motor and timer to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer) and 1 WPW10185992 (timer)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/21/2023
"cx complaint is the softener dispesor still being full at the end of the cycle. when i arrived dispeor was full of softener. i emptied and cleaned the dispensor tray. checked for codes and found F8E1, F5E2, F0E1. cleared codes, ran service cycle. i have good flow all valves. drain hose is instsalled correctly. cx said they have not had issues with cycles not finishing. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Owings, MD 20736
David J.
Job Details:
11/21/2023
Customer complaint right side RC door gasket was defective arrived today and inspected unit and verified complaint found tabs on right side gasket to be torn off. Removed and replaced door gasket and used heat to form gasket properly to door. That way there were no air leaks. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Arlington, VA 22202
Jason A.
Job Details:
11/21/2023
Replaced compressor & 3way valve. Unit not cooling. Called office to order parts & reschedule for 11/22. Keeping parts not used. 3Count; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Newport News, VA 23608
Orbie
Job Details:
11/21/2023
cx complaint unit vibrating. checked unit found slipped slider causing vibration. replaced slider. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Dumfries, VA 22026
Robert W.
Job Details:
11/21/2023
"CX Complaint is the unit isnt making ice. Inspected unit and found the unit is getting power to IM but IM not wanting to harvest in diag , Replaed IM and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Leonardtown, MD 20650
David J.
Job Details:
11/21/2023
Customers complaints door had physical damage to it when it was purchased. After last visit I had found door that was ordered was damaged and re-ordered a new one arrived today and replaced RC door and reassembled made sure gasket was sealing properly unit is now working as intended job complete
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/21/2023
"cx complaint unit not cooling properly. checked unit, fc at 18 degrees, rc at 33 degrees, thermistor reading open in fc, ordering thermistor and control to complete repair.; ordrng 1 W11438736 (thermistor) and 1 W11562260 (control)"
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near McLean, VA 22101
Christian C.
Job Details:
11/21/2023
Cx complaint console does not work. Inspected unit console is working. Connections secure. Getting 240VAC to unit. Unit is heating. Unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/21/2023
Cx complaint unit showing F4E4. Was able to access unit and verify concern. Cx was making popcorn and F4E4 came up. Replaced control and sensor with pre-id and tested with popcorn and water and code never returned. Unit now checks good no further work needed
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Gaithersburg, MD 20879
Julian H.
Job Details:
11/21/2023
replaced parts & working
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near ,
Lucas R.
Job Details:
11/21/2023
"cx complaint unit not draining, checked unit found f2e1, f2e3 softwarer mismatch codes, ohmed all components, drain pump oor aty 40-60 ohms lbu-bw wires at control, drain pump good atv 21 ohms, reseated connector drain pump solid 21 ohms from control, ordering controls for mismatch code, advised cx to only use HE soap in unit.; ordrng 1 W11626075 (U.I) and 1 W11627413 (control) and 1 W11643701 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dover, PA 17315
Drew B.
Job Details:
11/21/2023
replaced parts and tested no issues cjecls good
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/21/2023
"cx complaint unit not spning. run unit on test mode. found wash plate and hub not gripping. replaced hub and wash plate calibrated and tested unit working as designed.; ordrng 1 W10902814 (washplate lr vs) and 1 W10528947 (drive hub kit lr vs), used 1 W10902814 (WASHPLATE lr vs), and 1 W10528947 (HUB lr vs) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2023
"I was able to access unit and replace the evap, compressor, condensor, gas valve, solenoid, and recirc pump as per previous tech. i was able to pull system into a 30in vacuum that held for 30 mins. I then charged system with 5.75oz of R134A. i advised cx 24hrs for full production of ice. unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Newport News, VA 23602
Orbie
Job Details:
11/21/2023
replaced valve and sump. cx advised me that maintenance still hasn't secured unit but they're aware. also advised cx that I found and documented leak at top of garbage disposal that maintenance needs to fix. unit appears to be working as designed with no leaks from unit or valve.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lancaster, PA 17603
Justin L.
Job Details:
11/21/2023
"Cx complaint unit not agitating. Was able to access unit and verify concern. Entered diag to find no codes. Moved wash plate by hand and found it spun freely. Removed and found the bolt had backed out causing the teeth stripped. Replaced with pre-id, calibrated and tested unit now operates as designed no further work needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Milton, DE 19968
Frederick R.
Job Details:
11/21/2023
"Replaced b RC door, gaskets, hinges and damper per prior diagnosis. Used nameplate from VS. Unit is now repaired and is working properly. Job is complete; ordrng 2 W11223753 (nameplate FRVS)s, used 2 W11223753 (NAMEPLATE FRVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Petersburg, VA 23803
John P.
Job Details:
11/21/2023
"CX complaint unit not working checked unit found error code f8e1 no fill long fill CX stated they currently have no water to house advised CX without water unable to test unit at this time, also advised if they were having a low water pressure prior would also cause issue. Advised CX to call us back once water is turned on if still having issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYY00
Near Middletown, DE 19709
Taylor F.
Job Details:
11/21/2023
Cx complaint is unit making a water hammering effect when filter is installed. Tried 2 filters and unit does not do it when filter is installed. Ordering filter housing to resolve issue. Cannot reschedule at this time.; ordrng 1 WPW10238123 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Prince George, VA 23875
John P.
Job Details:
11/21/2023
Found wire for ice maker harness had backed out of connector reseated wiring connector tested working as designed
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chester Gap, VA
Daniel J.
Job Details:
11/21/2023
repalced wash basket calibration cycle and ran diag no errors stored
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB0
Near York, PA 17406
Drew B.
Job Details:
11/21/2023
replaced tested no leaks and powers and checks good but found no upper spray arm movement caleld spoke to mr and walk through test of water pressure possibly not strong enough . will need the following parts.; ordrng 1 WPW10340745 (manifold) and 1 WPW10605345 (upper spray arm) and 1 WPW10571949 (upper manofold spray arm) and 1 cleardoor (clear door) and 1 WPW10327249 (valve)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Pikesville, MD 21208
Alexander D.
Job Details:
11/21/2023
replaced ui and door latch harness. tested unit. unit is now working properly
We serviced a
KITCHENAID OVEN
Model KSGB900Ess1
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/21/2023
"installed part, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/21/2023
"Installed new inlet valve, tested unit . Recommened cx to get a new filter .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW00
Near Mechanicsville, MD 20659
David J.
Job Details:
11/21/2023
"Customer complaint unit just stopped cooling arrived today and inspected unit and verified complaint found unit was unplugged when I arrived plugged unit in and compressor kicked on but sounded very tiny like it is missing Freon removed cover to inspect evaporator and found no frost pattern to be ever built and it ran for about 20 minutes. Compressor got very hot. Within 10 minutes where I could not even touch it. Called SD and after speaking with him and diagnosing, he had stated to order sealed system parts for return visit Ordered parts and will return when all parts arrive; ordrng 1 W11507067 (Evap) and 1 W10750851 (Compressor) and 1 WPW10143759 (Drier)"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
11/21/2023
"F7E4 error , unit not switching from agitation to spin correctly.. can hear slider teeth not engaged fully .. needs slider and clutch; schdld next appmnt for 11/24 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Berryville, VA 22611
Ezra M.
Job Details:
11/21/2023
installed new UI.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
11/21/2023
"Installed new mullion , tested unit.."
We serviced a
WHIRLPOOL DRYER
Model MED5100DW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/21/2023
customer stated that the unit was making noise. verified issue and fnd rollers and the idler are faulty... need parts.. unit is a stacked setup and needs a 2nd man; ordrng 4 WPW10314173 (support)s and 1 2ndman (2 man)
We serviced a
WHIRLPOOL FREEZER
Model KBSN608EBS01
Near Kensington, MD 20895
Israel R.
Job Details:
11/21/2023
Customer complaint unit temp alarm light is on and flasing 70 degrees but the unit is cooling. I found the unit is cooling correctly. Air coming out of the damper but the light was never reset or we coud not reset the light becasue it was still warm. I reset the light and the message never came back and the unit is cooling fine. We just needed to reset the alarm.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, VA 23188
Orbie
Job Details:
11/21/2023
replaced inlet valve. advised cx to monitor unit to verify unit working as designed
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM2
Near McLean, VA 22102
Christian C.
Job Details:
11/21/2023
Cx complaint of an F8E4 error. Inspected unit found F8E4 float switch open. Found water in drip pan. Cleared drip pan. Tested unit x3 in diag cycle no leaks. Raised front feet of unit.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hollywood, MD 20636
David J.
Job Details:
11/21/2023
"Cx complaint unit will not work sometimes. Arrived today and disconnected power. Removed console and lid. Replaced main control, console and lid switch. Removed top lid to replace suspension and found back left side of cabinet is separating due to seams that are welded are coming apart. Unit is going to need a new cabinet and support because now the basket is hanging and not straight. After reassembling unit is also found during test cycle the agitator makes a grinding noise like plastic rumbling. Also going to order splotch and stator cover. Found no gear case oil but parts are worn out. Requesting a 2nd tech a double labor due to the amount of work and removing completer inner and outer tub. Will return once parts arrive ; ordrng 1 W10677266 (Chrome shadow cabinet) and 1 W11089573 (Rear brace) and 1 W10724132 (Chrome shadow front brace) and 4 WP8564458 (Impact absorber)s and 1 WPW10612925 (Maytag badge) and 1 2ndtech (2nd tech) and 1 W10734521 (Sputch) and 1 W10915701 (Rotor cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Germantown, MD 20874
Julian H.
Job Details:
11/21/2023
"CX complaint about unit leaking inspected & found water line going to filter housing caught up on frame slowly cracking I was able to cut piece & reconnect water line with 5/16 fitting from VS tested several times with no leaks working fine; ordrng 1 2300868 (fitting JH VS), used 1 2300868 (FITTING JH VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Hamilton, VA 20158
Ricky E.
Job Details:
11/21/2023
"customer stated that the unit wasnt cold enough on the ff side. fnd unit not defrosting.. replaced ff evap fan assy, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Burnie, MD 21060
Davonte
Job Details:
11/21/2023
"cx complained unit was cooling in the fc or rc side of unit. confirmed cx complaint after inspecting unit.. checked evap for frost pattern. no frost pattern. temps in the fc were ar 60, rc68 degrees. checked the compressor, and compressor wasnt running. aftet toggling on some wires to start device unit compressor came back on. then turned off. unit will need start device and ordering control b aord as well.; ordrng 1 W11547180 (start device) and 1 W11566851 (control)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ES00
Near Hanover, MD 21076
Davonte
Job Details:
11/21/2023
"cx complained back right burner wasnt coming on . confirmed cx complaint after inspecting unit. orfice to back burner was clogged with debri, removed debri. tested unit and back burner iginited as should. cx paid for service call. unit working as should"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Potomac, MD 20854
Roberto I.
Job Details:
11/21/2023
"Cx complaint unit not responding again.Found console not turning on again. Confirmed 12.2Vdc supplied by the control board. Seems like the console is bad again. Called tech line, spoke to Chris, he thinks that possible poor ventilation and steam backflow can damage the console. He suggested to replace the console once again, start the unit and check for proper ventilation or steam leaks. Re-ordering console W11351728; ordrng 1 W11351728 (console (Rop1y))"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Potomac, MD 20854
Roberto I.
Job Details:
11/21/2023
Replaced parts and ran a 350F bake cycle on both ovens. Both units preheated and worked ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Glenville, PA 17329
Bernard M.
Job Details:
11/21/2023
"Cx complaint unit moves during spin. Entered diag and found no errors. Ran test cycle and unit runs as designed. Placed several items into unit and ran quick wash cycle and during spin the unit would move away from wall. Unit sits ion pedistal on hard wood floor. Instructed cx to remove unit from pedistal and place traction discs under each leg to prevent from sliding. All suspension checks good, no parts needed at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Winchester, VA 22602
Ezra M.
Job Details:
11/21/2023
"cust states unit smoking. no sign of smoke or burning, did find belt slipping on drive pulley. replaced belt, drive pulley and motor. calibrated and tested unit. no errors, unit working properly. also releveled unit. called safety"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTVB3
Near Wormleysburg, PA 17043
Cody H.
Job Details:
11/21/2023
"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Maidens, VA 23102
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit found ice maker will not cycle properly ordering new ice maker assy; ordrng 1 WPW10300022 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Henrico, VA 23231
Chris B.
Job Details:
11/21/2023
cx comp unit will not cool ionsp unit conf cx c omp found evap in block ice THAWED evap found brown wire not saeted in heater connector repalced heater harness tested unit wroking as desighned