We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Manassas, VA 20112
Robert W.
Job Details: 06/07/2023
Replaced IM and tested unit filled with water and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/07/2023
Cx complaint LF error tested the Water valve cold Water Does Nothing and The Hot Water Works Properly Ordering the water valve assy ; ordrng 1 W11165546 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 06/07/2023
unit needs rc door seal and silicone to prevent condensation; ordrng 1 W10838574 (gasket) and 1 W10841140 (silicone)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Richmond, VA 23220
Joseph D.
Job Details: 06/07/2023
Found loose connection at power wire dishwasher working as designed however junction box that dishwasher plugs into has gotten water into it with burnt wires and rusted junction box recommend customer to have a license electrician replace junction box temporarily used a separate outlet to confirm proper function of dishwasher no further problems exist with dishwasher but for safety reasons customer will need to have outlet replaced
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Shady Side, MD 20764
David J.
Job Details: 06/07/2023
CX complaint unit is leaking out front of unit arrive today and verify complaint found in both front corners. Water does leak. Removed inner door and found no water on inside of door removed door brace and found corrosion all over inner door at bottom and water is passing door sill Unit is going to need lower door gasket and vapor gasket. Will bring back clear door if customer decides to do repair to inspect spray arms as well there were some clogs that cannot be removed that possibly needs to be changed as well. Quoted customer for leak repair and will inspect with clear door for spray arms. CX will let us know if they would like to do the repair within 30 days CX paid $120 service call; ordrng 1 W10909089 (Door seal gasket) and 1 W10850371 (Vapor barrier) and 1 Cleardoor (Clear door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/07/2023
Removed and replaced the drain pump still not activating ordering the control board to fix issue; ordrng 1 W11506011 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21045
Robert L.
Job Details: 06/07/2023
"cx complaint PO error and fan stopped, found evap frozen over and fan stuck and when activating fan unit cuts off, steamed clear evap and replaced evap fan motor w/harness, all functions returned, did find water under deli ui, but not effecting control, cx knows to unplug from behind if issues arise, tested all ops ok, collected $379.42 MC cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Richmond, VA 23231
Chris B.
Job Details: 06/07/2023
cx comp unit will not cool insp unit conf cx comp found no frost pattern on evap comp running and evap fan unit will need sealed systme repair unit is in rv unit will need evap WPW10321158 $226.40 and compressor WPW10507886 $493.54 collecetd 120 sc if cx wants repair cx owes 500 albor 15 ship 719.94 parts 43.20 tax total to be collected 1278.14 will need 3 count collected 120 sc cc
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Nellysford, VA 22958
Eric F.
Job Details: 06/07/2023
"Could not confirm cx issues with unit. Unit currently washing, some pod residue remaining at end of cycle but the wash quality is fine as far as the dishes are concerned. Found UI separating from door panel. Possible electrical issue caused by UI separation. Quoted cx for panel, control, sump and dispenser. Cx paid 120 diagnostic, not going to pursue repair.; ordrng 1 W10861000 (detergent dispenser) and 1 W10902370 (panel-cntl) and 1 W10866124 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Richmond, VA 23220
Joseph D.
Job Details: 06/07/2023
Leveled calibrated replace control and unit now working properly no further issues found.working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Shenandoah Junction, WV 25442
Ricky E.
Job Details: 06/07/2023
"customer stated that the unit wasnt cooling.. verified issue and fnd compressor buzzing, but running... unit needs the compressor and fittings...; ordrng 1 w11557671 (compressor) and 2 w11504415 (coupling)s and 2 w11504431 (coupling)s and 2 w11506619 (coupling)s and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Richmond, VA 23226
Joseph D.
Job Details: 06/07/2023
unit with slight rain noise does not have sound deadener on suction tube ordering sound editor; ordrng 1 W11553819 (Sound absorber)
We serviced a
WHIRLPOOL DRYER
Model WGD4800XQ0
Near Enola, PA 17025
Fred G.
Job Details: 06/07/2023
"cx complaint unit is not heating and is noisey. inspected unit and found thermal fuse and idler were faulty. replaced thermal fuse with van stock and replaced idler pulley. unit now checks good.; ordrng 1 wp3392519 (thermal fuse (FG VS)), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Richmond, VA 23229
Joseph D.
Job Details: 06/07/2023
"Unit appears to be low on charge , compressor pulling 9 amps and hot. Fridge at 32 degrees freezer at 2. My replace compressor and re-diagnose for leak or blockage.; ordrng 1 W11580057 (Compressor)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Washington, DC 20007
Samuel R.
Job Details: 06/07/2023
replaced parts and tested unit.found cx putting dishes in with lots of big debris as lettuce and corn.advised cx to rinse dishes off from big debris.unit is working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Leesburg, VA 20176
Ken M.
Job Details: 06/07/2023
Drain pan replaced. Unit is working properly. Old pan left with customer.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Annandale, VA 22003
Christian C.
Job Details: 06/07/2023
Installed door gasket. Explained to cx that trim is not covered. Cx will call whirlpool to see if they can get it covered.
We serviced a
AMANA FREEZER
Model ABB2221WEB1
Near Midlothian, VA 23113
John P.
Job Details: 06/07/2023
CX complaint unit leaking water checked unit found drain pan has crack in it ordering drain pan; ordrng 1 WPW10655367 (Drain pan)
We serviced a
WHIRLPOOL WASHER
Model MFW9700sb0
Near Falls Church, VA 22044
Christian C.
Job Details: 06/07/2023
Cx complaint of an FH error. Inspected unit ran through diag cycle. Cold water pressure is good but hot water is weak. Shutoffs are open all the way. Ordering valve. Cx paid in full.; ordrng 1 WP8182862 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Rockville, MD 20850
Julian H.
Job Details: 06/07/2023
"Replaced parts apply silicone from VS to seal cover MUST WAIT 24 HRS TO COOL DOWN; ordrng 1 WP482338 (adhesive FOR RESTOCK JH VS), used 1 WP482338 (ADHESIVE FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/07/2023
"Cx complained of a no cool. Inspected the unit and found the fan was not running. In diagnostics, step 1, the evap fan was barely spinning. Installed new fan motor and tested and it is now spinning at a higher rpm. Job complete"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Perry Hall, MD 21128
Dustin F.
Job Details: 06/07/2023
"CX complaint: takes over an hour to preheat.Inspected unit, confirmed CX complaint. preheated for 15 min and my temp sensor said 165 degrees(wrapped in foil) and ui said 190.Checked voltage comming into unit, got 238v. but was only getting 119 at bake and 118 at broil during preheat. contacted WP TL and spoke to Chris who gave me. WE checked voltage comming into board and got 239v then voltage leaving board to bake got 118v and to broil got 119. Unit needs control, proper voltage isnt leaving the board to the elements.; ordrng 1 W11082269 (control)"
We serviced a
JENNAIR REFRIGERATOR
Model Juwfr242hl01
Near Williamsburg, VA 23185
Orbie
Job Details: 06/07/2023
cx complaint unit not cooling. verified cx complaint. called techline spoke with Rob. advised unit needs compressor as compressor has been running but is room temp and no cooling has taken place inside unit.; ordrng 1 W11360594 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/07/2023
"CX Concern the unit not starting, found belt and pulley failed, as well as the thermisitor open.. qouted cx and cx paid svc call .. cx getting new unit .. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bristow, VA 20136
Daniel J.
Job Details: 06/07/2023
repalced left door switch per notes also customer stated loud hum in theh morming and through out the day sounds like a fan test three fridge fan normal no ice build up on evap fan motor for freezer slight noise reoved ice build up near fan steamed reaced fan with harness customer will keep a eye on noise and temps
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Edgewood, MD 21040
Neil H.
Job Details: 06/07/2023
washer was in safety mode allowed unit to run 10 mins and it stopped and reset itself unit working and tested good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lancaster, PA 17602
Justin L.
Job Details: 06/07/2023
Cx complaint unit leaking. Was able to acces unit and found leak from hot water hose. Removed and found rubber seperating inside. Hose arent covered by warranty so quoted cx for repair which they declined no further work needed
We serviced a
KITCHENAID ICE MAKER
Model KUID508HWH00
Near Phoenix, MD 21131
Bernard M.
Job Details: 06/07/2023
"Replaced both parts, restored power and pump came on and unit began to flow water throughout to produce ice. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20166
Richard B.
Job Details: 06/07/2023
"After installing motor , capaciter and control , Unit starts and agitates but is not draining ,Ordering drain pump. Not in stock , Further work needed. RB; ordrng 1 W11399437 (drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Hyattsville, MD 20785
Leon
Job Details: 06/07/2023
cx complaint was unit was leaking from the bottom confirmed issue went to install new sump soon that the new one had a crack in one of the pipe line ordering new sump called tech line; ordrng 1 w11226878 (sump)
We serviced a
AMANA RANGE
Model ACR4303MMS
Near Harrisonburg, VA 22802
Danny R.
Job Details: 06/07/2023
closed at 4 pm no one here; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Falls Church, VA 22041
Christian C.
Job Details: 06/07/2023
Installed control and thermistor. Set temps to recommended. Left parts with cx.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, VA 23664
Carl A.
Job Details: 06/07/2023
replaced all componets tested and calibrated unit works as deisgned
We serviced a
IKEA REFRIGERATOR
Model IX7HHEXDSM00
Near Alexandria, VA 22305
Christian C.
Job Details: 06/07/2023
Installed filter head. Tested unit water is dispensing normally. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MDX05
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/07/2023
came out to replace parts. melted down evap as it was frozen over to replace heater. upper unit is full of dust and all and was blowing everywhere. advised cx they might want to put a hose in there to clean and clear it up a bit. found blown spot on heater when replacing. turned unit back on and advised cx to give unit the next 12-24 hours to comp temps and get into range and ice will be the last thing made. cx paid 150 labor. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Carl A.
Job Details: 06/07/2023
"cx complaint of unit not cooling pluged unit in for 10 mins got little to no frost pattern spoke with LR was advise the unit falls under the Technical Service Pointer #: W11634348 Rev B, and will need a seal system done ordeirng parts needed for repairs; ordrng 1 W11578004 (Assembly, Evaporator) and 2 W11504419 (FSPW11504419)s and 2 W11504449 (COUPLER)s and 1 W11109499 (drier-tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11676464 (Tube, Process) and 1 W11370574 (Refrigerator Compressor) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/07/2023
"Arr at CX open boxes and found the console ordered is only the housing not the UI, Ordering UI and will use control on return.; ordrng 1 W11478526 (UI)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/07/2023
cx complaint the unit is walking all over the place. pushed on tub and there was a lot of play in the suspension rods. other than that no oil underneath and no issues under unit. rtherefore i repalced the suspension rods and tested operation. unit passed the drain and spin test cycle. passed a normal cycle. unit is running as designed. collected payment from cx.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Richard B.
Job Details: 06/07/2023
"CX complant. Glass broke after clean cycle. Inspected unit and found glass cracked. Replaced inner door glass , Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leisure World, MD 20906
Julian H.
Job Details: 06/07/2023
"replaced parts pulled sys down to vacuum 30 inch filled unit with 62gr of r600a high side pressure not moving compressor locking again 120vac confirmed continuosly to compressor need to return with parts SEALED SYS 3 COUNTS AGAIN CX WILL CALL CX SERVICE SINCE UNIT HASNT OPERATE TO BEGIN WITH; ordrng 1 W11580057 (COMPRESSOR) and 1 W11506635 (process coupler) and 1 W11109499 (drier-tube) and 1 W11506626 (COUPLER FOR RESTOCK JH VS), used 1 W11506626 (COUPLER FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/07/2023
installed striker cam belt inlet calibration cycle than diag water entering unit locking starting cycles spin and agitate with no noise unit working
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Baltimore, MD 21218
Shane M.
Job Details: 06/07/2023
"cxx complaint the unit leaving water in unit. found F8E1 error code stored. found hot water turned off to unit. fix this issue. calibrated the unit. passed. raned test cycle twice, unit passed. cx paid svc by card."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hampton, VA 23651
Carl A.
Job Details: 06/07/2023
replaced bad control tested and calibrated unit works as deisgned
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hopewell, VA 23860
Chris B.
Job Details: 06/07/2023
cxmcomp unit filter is stuck in agiator insp uni9t conf cx comp removed filter advised cx of use and care tested calibibrated unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Frederick, MD 21704
Ricardo S.
Job Details: 06/07/2023
"Cx complains that the unit not drying properly, inspected unit again, heater read 13.4 ohms all connections cks ok, call TL.. ran test mode, step 6 heater circuit cks and works fine, water temp 121 degrees, unit works fine."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Cartersville, VA 23027
Kyle A.
Job Details: 06/07/2023
Unit is not going into defrost due to unit only sending 74ac to heater. Ordering control as per techline.; ordrng 1 W11161172 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/07/2023
cx complaint customer advised the refrigerator is not cooling properly not cooling - both sections - . . . checked unit and found no error codes . went over all tested and all major componets checked good and running as designed . unit temp at 5 in freezer and 38 in fridge . cx stated unit defrosted 2 times and they unplugged it to reset . replaced main control and advised cx to monitor unit for now . main control getting stuck into defrost .
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/07/2023
"Removed blockage from drain pump, unit now draining properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/07/2023
cx complaint unit is still leaking. checked the unit and found that the water line between the valve and the hinge has a pin hole in it causing the unit to leak at the dispenser. part is on order.; ordrng 1 W11666461 (water line)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Williamsburg, VA 23185
Orbie
Job Details: 06/07/2023
replace all 12 LED's within unit. unit working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS-1
Near New Castle, DE 19720
Frederick R.
Job Details: 06/07/2023
CX complaint is MW door will not close. Inspected/tested and found the bottom interlock was pushed back from CX closing door too hard. Removed panel to inspected interlock and saw no damage to lock itself. Snapped it back into place and tested door about 15 times and it now closes properly and interior light goes out when closed. Unit is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Williamsburg, VA 23188
Orbie
Job Details: 06/07/2023
"upon arrival cx stated unit has been working since after calling, but was originally having issues with unit not starting and locking lid. checked unit out anyway for cx, no codes stored. unit completed auto test cycle. advised cx to monitor operation and to call us directly if anything else happens."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Pequea Township, PA 17603
Justin L.
Job Details: 06/07/2023
As per previous tech was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hagerstown, MD 21740
Andrew S.
Job Details: 06/07/2023
Cx complaint is that the unit is intermittently making a loud noise when spinning. Upon arrival I found no error codes. i then ran the manual high speed spin for several minutes. I was unable to replicate the noise. I informed the cx that when the noise occurs to take a video of the unit making the noise. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 06/07/2023
"concerns with venting. verified fan working, vent outside opening"
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Baltimore, MD 21212
Shane M.
Job Details: 06/07/2023
"cx complaint the unit isnt heating. found F4E4 F4E3. unit a stackable. 240v at wall. charged cx svc/2nd tech & labor. cx will owe for part, shipping & taxes. ordering element, hi limit. thermalfuse, tco kit. 2nd tech needed.; ordrng 1 W10909685 and 1 WP8557403 and 1 wp8544771 and 1 279973"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Windsor, PA 17366
Sal R.
Job Details: 06/07/2023
"CX complaint is that the FC has lost cooling. I found that the FC evap is frozen over. I was able to run test 3 and found both the RC & FC evap fan motors opperating. I found that the Ic e box fan motor is funtioning. I inspected the deli UI and fou d no evidance of water or corrotion under the control. I ran a shor defrost in test 38 and found the propper 2.8 V'S DC @ P8 pins 3&4. I am ordering 1 FC evap fan motor with harness (W11249952). Once the part is avalible, please have someone form the office call to set a retun date. I collect $269.48 for service , part, shipping, and taxes. CX owes $120.00 for labor charges once the repair is completed.; ordrng 1 W11249952 (RC evap coil)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/07/2023
"replaced acu, belt, and pulley, calibrated and tested, no faults after test cycle, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Red Lion, PA 17356
Sal R.
Job Details: 06/07/2023
"CX complai t is that the unti is not completing a wash cycle. i found that the unit has a 7-1& 4-3 error code stored in diag . I found no movment of the sump & motor. I also found that when starting a normal cycle the sump and motor runs, but when in diag the motor does not. I inspected the motor oconnection athe motr and the control and found both secure. I am ordering 1 sumpo & motor (W11025157), 1 control board (W10906426), 1 upper spray arm (WPW10317197) , and 1 lower spray arm (WPW10319027Once the parts are avalible, please have somoene form the office call to set a return date.; ordrng 1 WPW10317197 (upper spray arm 24) and 1 W11025157 (sump & motor) and 1 WPW10319027 (lower spray arm) and 1 W10906426 (control board 24)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS 0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/07/2023
Cx complaint unit is not working properly inspected unit found drain pump blown removed and replaced from sump assy tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID RANGE
Model KERA807PSS00
Near Yorkana, PA 17406
Sal R.
Job Details: 06/07/2023
"CX complaint is that the units left front and right rear burners are not opperating. I found that the switchs failed. Unit will nned 2 of part #9759782 (LF/RR switch) , part is no longer avalible. CX also complaint is that the oven is not getting to temp. I found a broked / no continuity at the bake e;lement (4451175). Once parts are avalible, please have someone form office call to set a return date.; ordrng 2 9759782 (LF and RR switch (N/A))s and 1 4451175 (bake element) and 1 WPW10131825 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Baltimore, MD 21217
Shane M.
Job Details: 06/07/2023
"installed icemaker. no water to icemaker. ordering control box w evap harness. this doesnt fix the issue, contact WPL techline on return.; ordrng 1 W11594670 (control box) and 1 W11618502 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Wyomissing, PA 19610
Cody H.
Job Details: 06/07/2023
"CX complains unit is not draining. Found standing water in unit on arrival. Tried to get unit to drain, could hear pump working but unit would not drain water. Found unit filter to have failed and will need replaced. When running unit without filter to test pump, unit drain pump stopped working and was hot to the touch and also had a smell. Replaced unit drain pump with pre I.D. part, retested unit without filter. Unit is draining fine without filter but is sluggish with filter, unit will need new filter for complete repair. Please ship part to CX. CX EMAIL CONFIRMED; ordrng 1 W10872845 (drain filter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details: 06/07/2023
Replaced frictions sleeves for hinges and tested unit.Unit is now working properly.
We serviced a
WHIRLPOOL FREEZER
Model KBLC36MHS01
Near Harrisburg, PA 17111
Justin L.
Job Details: 06/07/2023
Cx complaint unit intermitttantly not cooling in fc. Was able to access unit and removed evap cover to find partial frost pattern. Removed upper panel and found condensor caked in dust and alot of heat being trapped. Was able to clear part of it but cx will need to clean with compressed air and dust to remove the rest of it. Contacted techline and Spoke to Steve. Instructed cx how to clean better and issues return contact us. Collected for service call only
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Washington, DC 20007
Sherwood
Job Details: 06/07/2023
cx complaint bellow is molded and water remains in bellow. arrived and found debris is stuck in bellow hole and bellow is molded. tried replacing bellow but will need a 2nd tech as this is a stacked unit. gave cx quote and hes wants to think about it before paying for repair.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Harrisburg, PA 17111
Justin L.
Job Details: 06/07/2023
Cx complaint unit making noise. Was able to access unit and verified noise. Removed top to find screw and change in felt causing noise. Removed and tested unit now checks good no further work needed. Collected for service only.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Middletown, DE 19709
Frederick R.
Job Details: 06/07/2023
Replaced PTS switch per prior techs diagnosis. After repair I tested and the dryer is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model LSR8133HQ0
Near Sterling, VA 20165
Richard B.
Job Details: 06/07/2023
"VX cmplant. Washer full of water. Inspected unit and found tub full of water. Timer not responding at all . Removed water from tub and found lid switch parts in tub. Tried timer and it dosent count down at all. tight drain pan , Will need second tech. To remove from pan for drain pump. CX paying the 120 and will let us know. Not in stock. RB; ordrng 1 WP3953146 (timer 246.75) and 1 wp3363394 (drain pump) and 1 3949247v (switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dover, DE 19904
Frederick R.
Job Details: 06/07/2023
CX complaint is filter issue. CX did not know how to reset filter. Went over use and care of unit with CX. Fridge is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/07/2023
"cx complaint unit making strange noise thought it was the condenser but when removed the rear cover and disconnected the fan found it was the compressor .8 amp draw fc solid at the moment cx said the last week unit hutdown but running now sealed system repair needed $120 collected; ordrng 1 W11625643 Assembly, Evaporator (also Order The Following Lokring Parts)) and 1 W11504445 (Whirlpool Refrigerator Coupler) and 1 W11580057 (COMPRESSOR), used 3 look (sealed system) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Bethesda, MD 20816
Sherwood
Job Details: 06/07/2023
cx complaint difficult to pull out. arrived and found top left track broke apart. installed new track dw is now operating as designed to. repair complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Newark, DE 19702
Frederick R.
Job Details: 06/07/2023
CX not home. Spoke to them by phone. Said they never confirmed appt because of time frame. Both of them work in the afternnon and need an 8 to 12 slot. based off CX description please pre-id latch also. Spoke to ML and she has them scheduled for 6/14 am preferred...; ordrng 1 W11307244 (latch)
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Glenwood, MD 21738
Justin S.
Job Details: 06/07/2023
replaced the motor and blower wheel and tested. the unit is now spinning blowing and heating good. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/07/2023
washer not locking to start cycles inspected striker good lock than unlock replaced latch tested now starting cycles
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Woodbine, MD 21797
Justin S.
Job Details: 06/07/2023
cx says they got an error code. found a f8e4(overfill) error code in memory. no water in the pan. ran the diagnostic and and the unit is filling washing and draining good. no error codes or water in the pan after the test cycle. cannot duplicate the fault
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/07/2023
unit long dry times tco tested out with contii and ohmed out checked heater element black marks on one side replaced heater and tco left space behind the unit so the venting isnt crushed informed customer on parts replaced and allowing room for venting to release the hot air out
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Woodbine, MD 21797
Justin S.
Job Details: 06/07/2023
cx says the unit is not making ice but can hear the ice maker activating through the day. the ice maker and valve have both been replaced for this issue already. no ice or water in the ice maker. the unit has good pressure supplied to the unit but did flush some the line and found stuff(pic). the water filter was replaced last month after this issue was happening. found 120vac at v to l on the ice maker. jumped t and h and the ice maker harvested and activated the valve without filling the ice maker. dont see any ice in the fill tube. called tech support and spoke with a steve. not a good connection. unit needs the isolation valve and control; ordrng 1 W11246413 (valve-inlt) and 1 WPW10739408 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charles Town, WV 25414
Ricky E.
Job Details: 06/07/2023
customer cancled appt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
Chris B.
Job Details: 06/07/2023
cx comp unit will not make ice insp unit conf cx comp found obsrtruction in valve and fill tube ordering valve and fill tube to complete reapir; ordrng 1 2003812 (water fill tube) and 1 WPW10279909 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charles Town, WV 25414
Ricky E.
Job Details: 06/07/2023
"builder stated that the ff doors were damaged and scratched. verified issue, unit will need the ff doors...; ordrng 1 w11435352 (ff door, rh) and 1 w11435353 (ff door, lh)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamsburg, VA 23188
Orbie
Job Details: 06/07/2023
upon arrival cx stated unit was working. advised cx to call back if unit has any other issues and left them with a card.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Dover, DE 19901
Taylor F.
Job Details: 06/07/2023
"Cx complaint is as soon as youn plug in the dryer, the breaker trips. Found the outlet to have 240 L1 to L2. From L1 to ground and neutral 60VAC. From L2 to ground and neutral 60VAC. Cx needs to contact electrician to resolve electrical issue in outlet or panel. Job is complete."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hampton, VA 23666
Justin W.
Job Details: 06/07/2023
cx complaint unit not spinning clothes out. checked unit to see signs of oil from gearcase on drain pump side. ran test 52 to hear grinding from gearcase. ordering parts needed for repair. gearcase also showing play at washplate.; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Portsmouth, VA 23707
Zachery R.
Job Details: 06/07/2023
"cx complaint no heat. checked unit, come to find acu not sending voltage to element, also element is reading open, ordering acu and element to complete repair. acu is in stock, element is not. advised cx they will be contacted for return visit.; ordrng 1 W11158453 (cntrl-elec) and 1 WP3387747 (element)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Suffolk, VA 23437
Branden R.
Job Details: 06/07/2023
"cx complaint unit stopping on spin , checked unit and found no error codes stored . found oil coming from gearcase along with actuator . ordering a full gearcase repair sense the mount of oil that go on parts . also found drive clutch teeth a little shaved down causing unit to make alot of noise while trying to change to spin . ordering all parts .; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W11428524 (cap) and 1 W10721967 (drive clutch) and 1 W11397111 (washplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 06/07/2023
"Replaced all parts ordered, tested unit.Unit is not working properly."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Barhamsville, VA 23011
Orbie
Job Details: 06/07/2023
"replaced blower wheel, motor and dryer repair kit. tested unit. working as designed. cx paid labor."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Virginia Beach, VA 23457
Austin D.
Job Details: 06/07/2023
came out to resovle the issue. disassembeld and repalced the pressure switch. unit still having issues. went to replace the ccu and found that the ccu that was ordered is incorrect due to incorrect manufacturer code on file. updated new manufacturer code. ordered control and rescheduled for saturday. will return on saturday.; ordrng 1 w11616491 (ccu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Carl A.
Job Details: 06/07/2023
"cx complaint of unit not coooling,checkedu nit to find unit not plugged in ran for 10 mins little to no frost pattern spoke with LR was advise unit will need seal sytem work done ordering parts needed for repairs as unit falls under Technical Service Pointer #: W11634348 Rev B; ordrng 1 W11578004 ( Assembly, Evaporator) and 2 W11504419 ( FSPW11504419)s and 2 W11504449 (COUPLER)s and 1 W11109499 (drier-tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11676464 (Tube, Process) and 1 W11370574 (Refrigerator Compressor) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Upper Marlboro, MD 20772
David J.
Job Details: 06/07/2023
CX complaint when unit is not being used overnight water leaks into tub and needs to be drained before using unit after previous tech visit he had verified the complaint and found that this unit needs a new water valve with dispenser. Arrived today and disconnected power removed old dispenser assembly with inlet valve. Replaced all parts and tested unit unit completed diagnostic cycle with no error codes re-calibrated unit unit is now working as designed job.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Magnolia, DE 19962
Taylor F.
Job Details: 06/07/2023
Cx complaint is unit not washing. Tested inspected and verified complaint. Found the unit to have a defective wash motor. Replaced sump from pre id and unit isw now working as designed. Job is complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Waldorf, MD 20602
David J.
Job Details: 06/07/2023
CX complaint unit is doing the same thing as before arrived today. Inspected unit and found F6 E1 error code displayed cut power to unit and reset and found error code stays displayed. I am able to touch buttons on Consol and have lights I was able to put unit into diagnostic mode and clear error code but then when I exit diagnostic mode error code comes right back up have 122 V AC at terminal block and same voltage at control call Techline SR number Above . They stated they were going to send it back to the engineers and they will be in contact with next steps, unit is still not working properly.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/07/2023
Cx complaint unit is not working properly. Found temperature set to high 45 in refrigerator and +5 in freezer set these back down to recommend settings unit is cooling properly and no build up of ice unit is working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Winchester, VA 22603
Ezra M.
Job Details: 06/07/2023
"installed led modules, verified all lights working."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS03
Near Takoma Park, MD
Israel R.
Job Details: 06/07/2023
Customer complaint unit is not making ice. I tested the unit and found the unit is barely making ice and is harvesting. But is making ice very slow. The unit is cooling fine. Unit will need ice maker. Call customer when part is availalbe.; ordrng 1 W11592795 (icemaker)
We serviced a
WHIRLPOOL DRYER
Model MEDB850WQ0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/07/2023
"cx complaint squeeling. checked unit, could not duplicate issue. advised cx if issue persist ticket is open for 30 days. cx paid $120 service call."
We serviced a
WHIRLPOOL WASHER
Model wet4027hw1
Near Suffolk, VA 23435
Carl A.
Job Details: 06/07/2023
"cx complaint of unit leaking water,checked unit to find no error codes a this time,found water leaking from drain hose not beening connected on back of unit ,reseated drain hose on unit tested and calibrated unti works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Charles Town, WV 25414
Ricky E.
Job Details: 06/07/2023
ff door damaged during install.. unit will need the ff door; ordrng 1 w11575716 (ff door)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Dover, DE 19904
Frederick R.
Job Details: 06/07/2023
CX complaint is unit not running. Replaced control per prior diagnosis. After repair freezer is now working properly. Job is complete