We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near New Freedom, PA 17349
Bernard M.
Job Details:
08/09/2023
"Replaced pad, water and ice now dispense. unit checks good"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Sterling, VA 20165
Simon
Job Details:
08/09/2023
"CX complaints dryer not heating up .inspected unit found bad ELEMENT .replaced heating element ,tco kit and thermal fuse.tested unit unit works as designed.SZ"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Mineral, VA 23117
Thomas B.
Job Details:
08/09/2023
Cx complaint unit is not working properly inspected unit ran error codes none listed ram unit for serviceability. Unit heats and drys properly ran diagnostic test no errors unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20147
Ricky E.
Job Details:
08/09/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
08/09/2023
Replaced control and tested unit. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Falls Church, VA 22046
Jason A.
Job Details:
08/09/2023
CX complaint DW door pops & jumps off hinge. Replaced tub assym & transferred all components. Ran test wash 3X NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Arlington, VA 22201
Lloyd B.
Job Details:
08/09/2023
Cx complained of frost. Inspectected the unit and found that there is an air leak on the bottom of the freezer door. Tried to correct with heat but it would not correct. Unit needs new gasket; ordrng 1 W10571967 (gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Woodbine, MD 21797
Ricardo S.
Job Details:
08/09/2023
"Cx complains that the ice maker stopped working and unit not cooling properly, isnpected unit, the fc tmep read 21 degrees, Rc temp 48 .. fill tube on the ice mkaer cks ok.. temperatures problem. door seal cks ok, all connecitons on main board cks ok.. p7 connector cks ok.. order main baord and fan assy .. the air flow on ice mkaer section is bad..; ordrng 1 w11394920 (evap/cover fan assy) and 1 w11318270 (thermistor)"
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Alexandria, VA 22314
Lloyd B.
Job Details:
08/09/2023
Cx complained of an error. Inspected the unit and found a stuck key error. Checked all connections and they are secure. Unit needs new console; ordrng 1 W11236899 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW00
Near Woodbridge, VA 22193
Robert W.
Job Details:
08/09/2023
"Cx complaint is the IM not making ice, Inspected unit and found the IM has failed and isnt making ICE. Ordering IM bracket and arm; ordrng 1 4317943 (IM) and 1 W11500948 (Bracket) and 1 WPW10474785 (Arm)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Earlysville, VA 22936
Kyle A.
Job Details:
08/09/2023
Cx complaint of buzzing noise. Did confirm and found harness hitting panel. Adjusted harness and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details:
08/09/2023
Installed new auger and coupler. tested unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Mineral, VA 23117
Thomas B.
Job Details:
08/09/2023
Cx complaint Ice maker slow and left hand freezer door too low adjusted and removed and replaced the ice maker assy tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Arlington, VA 22206
Lloyd B.
Job Details:
08/09/2023
Cx complained of low pressure and no ice. Inspected the unit and found the ice maker receives 120v but does not cycle when T to H is jumped. There is slow pressure from the house to the filter head. Unit needs new ice maker and plumber for the pressure. Service declined. Job complete; ordrng 1 W10889233 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Gaithersburg, MD 20878
Julian H.
Job Details:
08/09/2023
CX complaint about ice build up on the bottom of FC followed svc pointer W11397260A s code covers part 100% after 5 yrs replaced drain tube from preid removed ice formation & working
We serviced a
MAYTAG WASHER
Model MHW7000XW2
Near Reston, VA 20194
Simon
Job Details:
08/09/2023
CX complaints machine not operating but lights and power on .Inspected unit and replaced MCU .test unit but door lock not responding unit unable to start CX want to install the orginal control board for next visit ordered door lock CX paid for the parts only.SZ; ordrng 1 WP8183270 (door lock)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Dumfries, VA 22026
Robert W.
Job Details:
08/09/2023
"Replaced lid lock and nothing is happing, Ran diag and found error long fill and lid switch, cleared codes tested unit and unit is filling properly lid locked, Ran normal cycled and lid is locking and working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22304
Jason A.
Job Details:
08/09/2023
"CX complaint FRIDGE did not cool after last tech left. Found unoit plugged in, lights & fans & display is working & UI active. Checked error codeds F7E1 bad compressor & FAE1 Refrigeration Compartment or Main Evaporator Fan. Check inverter has 120VAC but only getting 2.1VDC at P8 & at inverter. Measured compressor resistance all 3 points in range. ACU low stock > JJ; ordrng 1 W11455229 (Main control ACU (item12))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Triangle, VA 22172
Robert W.
Job Details:
08/09/2023
"CX Complaint is the unit upper rack falling out not heating . Inspected unit and fund the upper rack rails are bowed and are causing the stops to come off and allwoing upper rack to fall when pulled out. Also found in diag unit isnt running properly unit not heating ohm out element its testing out of range, Ordering Rails,stop,element and control; ordrng 2 WP3385089 (Rail)s and 2 WP8565925 (Stop)s and 2 WPW10082861 (Stop)s and 1 W10518394 (Element) and 1 W11306302 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near York, PA 17406
Fred G.
Job Details:
08/09/2023
"cx complaint both RC and FC are not getting to temp. took a FC temp and found 45 degrees. removed evap cover and found forst ball on cap tube. pulled unit out and did a amp draw on compressor and found .56amps. unit SS has a leak. unit needs evap, compressor, filter/dryer, 3 call count to correct issue. unit has 60 months SS coverage in entitlements. called office to schedule repair due to parts being in stock. schedule for 8/15/23. cx paid $120 serivce call check; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (filter/dryer) and 3 w11506635 (process stub)s and 1 876765 (tube kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Daniel J.
Job Details:
08/09/2023
frost in freezer section found upper right side of door gasket not sealing heated now making contact informed customer to leave closed long as possible to let gasket reform after being heated
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Dillsburg, PA 17019
Andrew S.
Job Details:
08/09/2023
Cx complaint is that the rack adjuster wheel has separated from the adjuster and the gasket is not staying in place. Upon arrival I was able t oreplace the rack adjusters and the gasket. Unit is now functioning as intended. Job compelte
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manassas, VA 20110
Richard B.
Job Details:
08/09/2023
"CX complant. Washer dosent work. Inspeced unit and found lid locked. Cycled power to unit and found console not responding either by hitting any buttons or trying to put into diagnostics. No blinking led on control. Control that was sent was a open box. Tried that and still no operation . Measured drain pump at drain pump and getting 19.8 ohms . Measured drain pump through harness at control and getting 19.8 ohms. Reinstalled old control since control and console need to be synched . Ordering lid lock , control and console . Further work needed. Not in stock.RB; ordrng 1 W11419171 (control) and 1 W11394572 (lid lock) and 1 W11478526 (facia)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Suffolk, VA 23434
Zachery R.
Job Details:
08/09/2023
"cx complaint unit not completing cycles, checked unit, come to find drain pump wires not seated to drain pump, reseated wires to drain pump, calibrated and tested, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Frederick R.
Job Details:
08/09/2023
CX complaint is cooling fan error. F8E0. Inspected tested and could not get error to reoccur but did see stored code. Fan and control replaced on last visit. Cleared error codes and ordering main harness. Did see what might be a defect at connetor on last visit. Returning tech please read sticky note. Needs 2 tech. Cannot reschedule at this time due to FBO part needed; ordrng 1 W11245674 (main harness)
We serviced a
WHIRLPOOL DRYER
Model WED6120HW3
Near Alexandria, VA 22308
Jason A.
Job Details:
08/09/2023
CX complaint DRYER noise. Found blower wheel insert separated from plastic. Parts in stock. Set appointment same day for WASHER 702967 & DRYER 702964 > JJ; ordrng 1 W11549461 (motor) and 1 WP697772 (Blower wheel) and 1 W10888146 (Housing Blower)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Newport News, VA 23608
Lucas R.
Job Details:
08/09/2023
"cx complaint unit not heating, checked unit found L2 missing at outlet, advised cx to contact electrician, cx changed breaker on site, oven and cooktop heated, advised cx unit does not have self clean therefore does not have door latch, unit working as designed. within 30 days."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Hyattsville, MD 20783
Davonte
Job Details:
08/09/2023
"cx complained oven portion of unit wouldnt heat up. inspected unit and confirmed cx complaint. checked unit for error codes, didnt have any. further inspected unit could smell gss but unit not iginting. cx will need new iginiter. cx paid for part and service call today. will owe labor on return visit; ordrng 1 W11176454 (igniter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS01
Near Virginia Beach, VA 23454
Branden R.
Job Details:
08/09/2023
cx complaint aig-frig im low ice production checked unit and found all major componets running as designed found e2 ice maker error . all fans running as designed and all temps checked good ordering new ice maker and fill tube heater for repair to unit .; ordrng 1 W11577195 (ice maker) and 1 WPW10554299 (fill tube heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23321
Carl A.
Job Details:
08/09/2023
replaced railes tested unit works as desinged
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Washington, DC 20011
Sherwood
Job Details:
08/09/2023
cx complaint safety gas smell. arrived and i did not get a gas smell when valve was on or from bubble test on all connections was good. used the leak detector and got alerts when directly on both the gas valve and regulator tried tighen still getting alerts. called safety and they advised ordering both gas valvr and regulator. i unplugged unit and cut gass off.; ordrng 1 WP98014893 (gas valve) and 1 W11346659 (regulator)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Wilmington, DE 19805
Taylor F.
Job Details:
08/09/2023
Cx complaint is unit not starting the cycle. Tested inspected and verified complaint. Found the lid lock trying to lock but failing. Found the lid to have bowed downwards from setting a basket or something heavy on lid. Corrected lid into correct position and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bel Air, MD 21015
Neil H.
Job Details:
08/09/2023
REPLACED THE GEARCASE CLUTCH AND SLIDER UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Bethesda, MD 20815
Sherwood
Job Details:
08/09/2023
cx complaint IM not working. arrived today and found IM in the off position. turned IM on IM rotated and filled with water advised cx to give unit a couple hrs before it starts dropping ice. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHz00
Near Gettysburg, PA 17325
Drew B.
Job Details:
08/09/2023
cx complaint of 3 things the first the warm ait looks to be incoming through the ice seperator.. and cuasing ice froming on the underneath of bucket. the unit does also have issues with the toe poanel bowed on right side causing the door not to close and have air gap going in.. the unit.. also makes noise when filling.. getting all parts for possible issue.; ordrng 1 WPW10341320 (valve) and 1 W11098702 (ice seperator) and 1 WPW10713153 (grey toe panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Potomac, MD 20854
Roberto I.
Job Details:
08/09/2023
"eplaced parts and ran a test cycle, found also noisy drain pump. Replaced drain pump using v/s part. Ran a test cycle monitoring the amp draw by using a clamp meter. The cycle ended, the max amp draw was 7.5 A when the heater turned on. The cycle ended ok. Ran also a normal cycle for 30 minutes. The unit worked as designed.; ordrng 1 W11412291 (drain pump RI van stock), used 1 W11412291 (drain pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Felton, DE 19943
Frederick R.
Job Details:
08/09/2023
"CX complaint is loud buzzing noise in WM. Inspected/tested and found drain oump stuck. Reset control and tested unit. Found F8E1 code and heard little cold water come into unit. Check cold watter valve and found it caked with well sediment. Replaced valve from VS (also installed inlet screen for CX). During spin I heard loud squealing noise. Checked belt and found excessive wear on pulley, Replaced splutch and belt from VS. Calibrated and retested and WM is now working properly. Job is complete; ordrng 1 W11239857 (belt FRVS) and 1 W11038689 (valve FRVS) and 1 W10721967 (drive pulley FRVS), used 1 W11239857 (BELT FRVS), 1 W11038689 (VALVE FRVS), and 1 W10721967 (CAM FRVS) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Bethesda, MD 20817
Roberto I.
Job Details:
08/09/2023
"CX complaint no one burner working, clicking but not lighting.Tested all 5 burners by lighting them several times. They all worked perfectly every single time with good spark and goodmflame. The cx is sure the burners didn't work for several days and now she is surprised seeing them working again. I was unable to replicate any issue, the unit is working as designed at the moment."
We serviced a
WHIRLPOOL DISHWASHER
Model WRS321SDHZ08
Near Harrisburg, PA 17111
Fred G.
Job Details:
08/09/2023
cx complaint unit stopped making ice. Inspected unit and found ice in tray but bin was empty. i tried to jump IM and found no movement. i then cycled the power switch and found IM now worked. it harvest and called for water. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Remington, VA 22734
Eric F.
Job Details:
08/09/2023
"Confirmed cx complaint unit not advancing cycles. Found cold water inlet not actuating properly, unit not fillling enough for final rinse and spin. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near Harrisburg, PA 17112
Fred G.
Job Details:
08/09/2023
I was able to access unit replace the user interface as per previous tech and found same results called TL WP deemed unit unrepairable. unt to be replaced. WP to be in contact with cx in 3-5 days
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Shenandoah, VA 22849
Danny R.
Job Details:
08/09/2023
called tech line and found units are having issues with lower harness and cap com issyes alsothe gear case makes a grinding noise when agitor is hand spun will need gear case and shifter and pully set motors pully has issues with pully slipping too; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11481722 (shifter) and 1 W11395618 (cap) and 1 W10721967 (pully) and 1 W11643701 (lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near West Hanover Township, PA 17112
Fred G.
Job Details:
08/09/2023
cx complaint unit stopped making ice but then 6 days later it started making ice again. inspected unit and first took FC temp and found -1 degrees. I then jumped IM and found it harvested and called for water. units IM is working as design as of today. charged cx $120 paid in check
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1PHKXPQ06
Near York, PA 17402
Sal R.
Job Details:
08/09/2023
CX complai t was that the unit was leaking out of the FC. I found that the evap drain hole was frozen over. I was able to steam out the drain pan/hole. I found the unit tobe opperaterating as designed. UNit test good.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS3
Near Hummelstown, PA 17036
Fred G.
Job Details:
08/09/2023
"With the help of ch we were able to access unit and replace the capacitor, diode, mag, as per previous tech. Tested unit and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dover, DE 19904
Frederick R.
Job Details:
08/09/2023
Replaced diffuser per priuor diagnosis. Tried to initiate forced defrost and would not go. Unit needs heater but it is back ordered. Cannot reschedule at this time.; ordrng 1 W11650660 (heater)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hanover, PA 17331
Drew B.
Job Details:
08/09/2023
cx complaint that unit is not unlocking and and flahsing lid lock code. i got lid unlocked and replaced latch and tested still not locking im ordering the acu W11627413 nd call to reschd .; ordrng 1 W11627413 (acu)
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS02
Near Middletown, DE 19709
Frederick R.
Job Details:
08/09/2023
CX complaint is oven no display. Inspected and verified complaint. CX stated its been coming and going for a few months and flashing F2. Verified 120/120/240 at junction box. Unit needs membrane and control. Quoted CX 610.55 for repair. He paid 500.55 by CC and will owe the 110 labor upon return. Cannot reschedule due to FBO part needed.; ordrng 1 WP8304275 (swtch-memb) and 1 WP8301848 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gettysburg, PA 17325
Sal R.
Job Details:
08/09/2023
"CX complain t is that the unti has a water hamer when the water dispenser oad is released. I am ordering 1 water inlet valve (W11512399), and 1 dual valve (WPW10341320). Both parts are avalibe and a return date has been set for 8/17.; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)"
We serviced a
KITCHENAID OVEN
Model KODE507EBS20
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
08/09/2023
"Installed Control Boards , User Interface & Latch. Unit is working as Designed. ( Cx will need to replace the light bulb.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ocean Pines, MD 21811
Michael E.
Job Details:
08/09/2023
"CX complaint: no cool in RC. Tested and verified complaint. I founmd the evap fan has power but not running and is not hung up. Replaced evap fan motor with harness. Tested unit and it is now working properly. CX paid for service, labor, S&H and part by CC. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1.
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
08/09/2023
Removed and replaced the sump assy tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
08/09/2023
Was able to access unit and replace heater. Cx had secondary concern of not dispensing ice. Tested and found failed auger. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Lewisberry, PA 17339
Andrew S.
Job Details:
08/09/2023
Cx complaint is that the unit is not cooling in the RC section. Upon arrivla i found that the evap fan is not running. I found that it is getting 120V. I quoted the cx for the cost of the repair. Cx paid in full. I then access and replaced fan. The fan then activated when I repowered the unit. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Richmond, VA 23236
Chris B.
Job Details:
08/09/2023
"cx comp unit is very loud insp unit found bolt not seated on splutch seated bolttested unit found belt slipping replaced belt and splutch from vs tested unit working as desighned; ordrng 1 WPW10006384 (belt) and 1 W10721967 (splutch), used 1 WPW10006384 (belt), and 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Elizabethtown, PA 17022
Fred G.
Job Details:
08/09/2023
"cx complaint unit did not drain out. inspected unit and entered diag and found f9e1. cleared code and found no action from drain pump. lifted unit and found wires severed at harness for pump. I was able to replace the lower harness with van stock. tested unit and found unit now checks good.; ordrng 1 W11417071 (lower harness (FG VS)), used 1 W11417071 (lower harness) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Monkton, MD 21111
Neil H.
Job Details:
08/09/2023
CX COMPLAINT CONSOLE SOME OF THE BUTTONS NOT WORKING AND CAN'T START UNIT I WAS ABLE TO RUN DIA CYCLE UNIT STARTED AND WORKS BUT PANEL HAVING ISSUE REPLACE CONSOLE AND CONTROL; ordrng 1 W11302460 (console) and 1 W11308807 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Stephens City, VA
Ezra M.
Job Details:
08/09/2023
"unit leaked into residence. storing errors f8e3 and f9e1. unit unplugged with water shut off on arrival. turned on cold water, no change. turned on hot water, water immediately started flowing into tub. hot water valve failed plugged in unit, no voltage to valves, no change. replaced valves."
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Ashburn, VA 20148
Daniel J.
Job Details:
08/09/2023
washer not turning 120 vac at outlet led on control getting one 120 vac slow blink able to enter diag cycle but once entered no response from key pad f6 e2 error for ui lost comm with acu small corrsion spot on back of console ordering console and control; ordrng 1 W11135391 (console) and 1 W11429620 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Ephrata, PA 17522
Cody H.
Job Details:
08/09/2023
"CX complains unit is not making ice. CX has proof of coverage. Found unit icemaker switch was in the off position. Was able to turn switch on and press reset icemaker. Icemaker rotated and dumped ice, then found home and filled with water. Unit is working as designed, no further work needed. CX EMAIL ADDED."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ashburn, VA 20147
Ricky E.
Job Details:
08/09/2023
"customer stated that the unit wasnt making ice. verified issue and fnd a E5 error. the unit will need the icemaker, verified unit is filling with water and is at temp...; ordrng 1 w11658802 (icemaker)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2067AES9
Near Lititz, PA 17543
Cody H.
Job Details:
08/09/2023
"Was able to access unit, found unit needed control instead of hv box. CX already paid for hv box, cx will only owe difference in cost. Quoted cx for difference in cost, cx agreed to pay. Replace control, unit is now cooling with no issues. CX paid with card for difference in cost. No further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near North East, MD 21901
Frederick R.
Job Details:
08/09/2023
"CX complaint is no cool. CX first stated that she had to unplug the unit to defrost it threw me off. Unit has had issue with RC evap freezing over. There was no prior SS work done to this unit. While evacuating refrigerent I found the the unit was indeed full. Replaced compressor, inverter board and installed UV drier.Ordering 3way valve, solenoid and returning with RC evap in case. UV drier will confirm this. 2ct SS on return check presure.. Final pressure was 14 on LS at RC evap..; ordrng 1 WPW10143759 (dryer) and 1 W11429989 (solenoid) and 1 W11575003 (3way)"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW09
Near New Cumberland, PA 17070
Andrew S.
Job Details:
08/09/2023
Cx complaint is that the FC door gasket will not stay in place. Upon arrival I found that the Door track has a larger gap in some areas. This is causing the gasket to not seat properly. I am ordering the FC door. I informed the cx that the door will be shipped directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 LW10636409 (FC Door WHite)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Hershey, PA 17033
Cody H.
Job Details:
08/09/2023
CX complains unit door has blemishes and insulation sticking out as well as warped door gasket. CX is within manufacture cosmetic warranty. Ordering door and gasket for use on return. CX to call office when door arrives. CX DECLINED EMAIL DUE TO PHONE BEING ENOUGH.; ordrng 1 W10746783 (door (white)) and 1 W10856583 (gasket (white))
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Bealeton, VA 22712
Eric F.
Job Details:
08/09/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details:
08/09/2023
Cx complaint shelf comes out with drawer. Was able to access unit and verify concern. Found liner blown out and unrepairable. Contacted techline and spoke to Austin and contacted tradecare. Unit is submitted for an exchange and whirlpool will reach out in 3-5 business days
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Potomac, MD 20854
Julian H.
Job Details:
08/09/2023
"Cx complaint about top rack tilting to one side & unable to close door inspected & found obsolte old adjusters replaced with upadted kit from VS tested & working CX PIF THRU APP; ordrng 1 W10712395 (adjuster kit for restock JH VS), used 1 W10712395 (ADJUSTER kit for restock JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details:
08/09/2023
Cx complaint unit not dispensing ice and leaking when dispensing water. Was able to access unit and verify complaint. Found that the water line wasnt fully inserted causing it to spray out. Corrected and tested good. Attempted to dispense ice and found auger recieving voltage but just dully humming. Will need auger and yolk for repair and once in office will need to set return; ordrng 1 W11671282 (auger) and 1 WPW10169511 (yolk)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Bethesda, MD 20817
Roberto I.
Job Details:
08/09/2023
Replaced and molded gasket. unit good to go
We serviced a
WHIRLPOOL UNKNOWN
Model WRT3L9SZYW00
Near Millersville, PA 17551
Justin L.
Job Details:
08/09/2023
Cx complaint unit lost cooling. Arrived to find full of spoiled food and 0F and 40F in RC. Found when moving thermostat it shuts off and back on. Will need defrost control and thermostat for repair and cx must have food out and unit cleaned prior to return visit or service will be refused; ordrng 1 WPW10352689 (defrost control) and 1 WPW10584888 (thermostat) and 1 WP2196003 (sensor barrier)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Lancaster, PA 17601
Justin L.
Job Details:
08/09/2023
Cx complaint water entering machine even when off. Was able to access unit and found water off. When turned on water immeadiately fills. Found valve failed in open position. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Holtwood, PA 17532
Justin L.
Job Details:
08/09/2023
"Cx complaint wet clothes at end of cycle. Was able to access unit and verify concern. Found good incoming water pressure. Tipped unit back and found in accordance with Technical Service Pointer the actuator was disconnected. Replaced with van stock, calibrated and tested unit now operates as designed no further work needed; ordrng 1 W10913953 (actuator (JL VS)), used 1 W10913953 (actuator (JL VS)) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
08/09/2023
Cx complaint is that the cold water is still not coming in and the unit continues to throw the F8E1 error code. Upon arrival I entered diag and verfied the error. I tehn started a quick wash cycle with the temp set to tap cold. I tested the voltage going to the valve when it was attempting to fill and found that the control is only sending 70V to the valve. I am ordering the control board. Please contact cx when the parts are available to scheduke the return visit.; ordrng 1 W11626074 (Control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodbridge, VA 22191
Robert W.
Job Details:
08/09/2023
"CX Complaint is the unit is making noise. Ran diag and found unit unit is making tones of noise, Pulled uhnit and found everything under unit covered in gearoil. Unit will need gearcase, motor, actuator,cap,belt,splutch. CX paid SVC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
08/09/2023
Cx complaint unit is not draining properly and expelling water ordering the sump and motor with drain pump also front panel damaged ordering ; ordrng 1 W11460945 (Sump motor assy) and 1 W11461694 (Front panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS00
Near Washington, DC 20037
Shawn D.
Job Details:
08/09/2023
cx complaint unit is ni longer coolingsaid its been on and off for a while but now doesnt cool anynmore. inspected unit and found both section room temp everything running but compressor. pulled unit out and checked compressor and found its clicking. maintance guy handed me a new starter i put it on and compressor started running and got good heatransfer off condenser. pushed unit back in and inside of freezer is getting cold. told cx give it 24 hours to cool. collected for service fee unit is good
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Glenarden, MD
Israel R.
Job Details:
08/09/2023
Installed new UI. Tested unit. Unit is back to normal oprations.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Delmar, DE 19940
Michael E.
Job Details:
08/09/2023
"CX complaint: outer door glass shattered. Inspected and verified complaint. I found that one side of the door handle came loose and when CX tried to open door, the handle shattered the outer door glass. I failed to locate the screw that came out. Marking outer door glass and nameplate for return vist. Also ordering screw and screw, one of which should be the handle screw. Cannot reschedule due to AIG; ordrng 1 WP98007225 (screw) and 1 W10850756 (screw)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Stafford, VA 22556
Tanner B.
Job Details:
08/09/2023
Adjuste dthe drain hose to prevent f9e1 error . Tested unit. Job complete
We serviced a
KITCHENAID OVEN
Model KOST100ESS20
Near ,
Ricky E.
Job Details:
08/09/2023
skin glued to the glass overlay... ordering ui assy. ui has a changed part number; ordrng 1 w11600658 (ui assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Market, MD 21774
Justin S.
Job Details:
08/09/2023
gearcase clutch suspension motor. CX complaint was grinding or rubbing noise - top load washer - intermittent sound. Ran Three Diagnosis cycles and no codes came up. Had home owner put a load in washer and could not duplicate noise. Owner had no video of noise
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, VA 23703
Carl A.
Job Details:
08/09/2023
"cx comoplaint of unit walking across the floor,checkedu nit to find the following error code F0E9,checked unit over to find play in gear case on wash plate ordering parts needed for repairs; ordrng 1 W11510461 (WASHPLATE) and 1 W10752187 (Washplate Screw) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Frederick, MD 21701
Justin S.
Job Details:
08/09/2023
"CX complaint was issue not cooling, cutting off and on. Unit was unplugged when we arrived. Found a leak on suction line and leak was repaired. Replaced filter with UV filter. Filled system with 1.5oz of r600.Checked for leaks again and none were found. Plugged unit back in and check for cooling. unit is working fine.; ordrng 2 W11504432 (coupler(JSVS))s and 2 W11504451 (Coupler(JSVS))s and 1 W10143759 (drier (service)), used 2 W11504432 (COUPLER(JSVS)), 2 W11504451 (COUPLER(JSVS)), and 1 w10143759 (drier(JSVS)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Pasadena, MD 21122
Emmanuel R.
Job Details:
08/09/2023
"Cs unit making a grinding noise, confirmed complaint. I found the bolt for the motor has back off so it makes a grinding noise when shifting. I added locktight to the threads and secured bolt. No more grinding noise.Inspected gears and no damage done. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Williamsburg, VA 23185
Lucas R.
Job Details:
08/09/2023
"upon arrival ff eval clogged with ice, thawed evap, replaced fan and thermistor harness, replaced control kit, set to 8 hour defrost, verrified 3 way valve function, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model LG6881XSW1
Near Silver Spring, MD 20901
Davonte
Job Details:
08/09/2023
cx complained unit piping came undone. after inspecting unit confirmed cx complaint. cx piping had a corroded in the side of pipe. explainjed to ccx that she wpuld need to get it replaced. she became upset and refused to pay because it couldnt get fixed today.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Disputanta, VA 23842
Chris B.
Job Details:
08/09/2023
replaced moisture sensor tested unit wroking as desighned
We serviced a
ROPER DRYER
Model RGD4516FW0
Near Hyattsville, MD 20781
Samuel R.
Job Details:
08/09/2023
replaced part and tested unit now good
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Clayton, DE 19938
Frederick R.
Job Details:
08/09/2023
CX complaint is WM no spin. Inspected/tested and found splutch pully loose. Found nut on floor. Belt had come off. No damage to pully or belt. reinstalled both parts and secured tightly. Calibrated and retested. WM is now working properly. Charged CX $120 SC which was paid by CC. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Suffolk, VA 23437
Zachery R.
Job Details:
08/09/2023
"cx complaint unit making grinding sound, checked unit, come to find side to side play in gearcase shaft, ordering gearcase to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Rockville, MD 20853
Brian F.
Job Details:
08/09/2023
"Cx states low cool both compartments, inspected and confirmed. Compressor is running but generating weak frost pattern, installed new start device, frost pattern better, found evap fan receiving 120VAC at connector but fan not spinning. Ordering evap fan motor.; ordrng 1 WP2315539 (motor-evap)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Frederick, MD 21701
Justin S.
Job Details:
08/09/2023
"CX complaint was refrigorator ice maker not making ice after 6/26 repairs. No ice maker codes on test 56. Cx dropped ice night before and upon arrivial ice bin was half full. Rermoved and replaced refrigorator ice maker, fasica heater, and Triple Valve. Ran test cycles and confirmed ice maker bailer was harvesting and filling with water. No error codes appeared after running test cycles."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near Stafford, VA 22554
Tanner B.
Job Details:
08/09/2023
"CX Concern the unit leaking , adjusted the door seal .Tested unit.. JOB Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Bowie, MD 20721
Israel R.
Job Details:
08/09/2023
F7E1 No heat. Customer complaint unit is not washing. Rand test found error code for no heat. I ran test and the unit sump is only humming. Getting 120. Collected in full. replaced sump and tested. Unit is back to normal operations.
We serviced a
KITCHENAID OVEN
Model KEBC278KSS04
Near Accokeek, MD 20607
Leon
Job Details:
08/09/2023
replaced the transformers and tested unit when i tested unit it cut on but the UI didnt work at all but the clocked showe a time cx would need a new assembly membrane cx said he would see if he could find one first
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Gaithersburg, MD
Ricardo S.
Job Details:
08/09/2023
"Cx complains that the unit not cooling at all, inspected unit, the compressor is too hot. unit not cooling at all, the drip pan is broken.. sealed system repair.. the unit has a bad smell.. order compressor kit, evaporator assy. 3 COUNTS JOB SEALED SYSTEM REPAIR; ordrng 1 WPW10630535 (evaporator) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor) and 3 countsjob (3 counts job)s and 1 WPW10626970 (tube)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Washington, DC 20002
Samuel R.
Job Details:
08/09/2023
cx complaint unti is not spinning.inspected unit and got erro code f7e1.further insopection found motor getting 120v but barely spinning.unit will need a new motor.will bring cap in case.W11283592; ordrng 1 W11283592 (motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS03
Near Washington, DC 20002
Samuel R.
Job Details:
08/09/2023
cx complaint unit sparked.inspected unit and found wave cover bad and further inspection found magentron bad.gave cx a qoute and cx pif ordering cx also paid for 2nd tech to pull unit out W11346197; ordrng 1 W11346197 (magentron) and 1 W10915651 (wave guide cover) and 1 2ndtech (2nd tech)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Ricardo S.
Job Details:
08/09/2023
"Replaced fan box. ran test mode, fan cks ok. the Fc temp read 2 degrees, the Rc temp 41 degrees. ice box fan works ok"