Service History 318 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near New Freedom, PA 17349

Bernard M.

Job Details: 08/09/2023

"Replaced pad, water and ice now dispense. unit checks good"

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Sterling, VA 20165

Simon

Job Details: 08/09/2023

"CX complaints dryer not heating up .inspected unit found bad ELEMENT .replaced heating element ,tco kit and thermal fuse.tested unit unit works as designed.SZ"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Mineral, VA 23117

Thomas B.

Job Details: 08/09/2023

Cx complaint unit is not working properly inspected unit ran error codes none listed ram unit for serviceability. Unit heats and drys properly ran diagnostic test no errors unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, VA 20147

Ricky E.

Job Details: 08/09/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 08/09/2023

Replaced control and tested unit. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Falls Church, VA 22046

Jason A.

Job Details: 08/09/2023

CX complaint DW door pops & jumps off hinge. Replaced tub assym & transferred all components. Ran test wash 3X NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/09/2023

Cx complained of frost. Inspectected the unit and found that there is an air leak on the bottom of the freezer door. Tried to correct with heat but it would not correct. Unit needs new gasket; ordrng 1 W10571967 (gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Woodbine, MD 21797

Ricardo S.

Job Details: 08/09/2023

"Cx complains that the ice maker stopped working and unit not cooling properly, isnpected unit, the fc tmep read 21 degrees, Rc temp 48 .. fill tube on the ice mkaer cks ok.. temperatures problem. door seal cks ok, all connecitons on main board cks ok.. p7 connector cks ok.. order main baord and fan assy .. the air flow on ice mkaer section is bad..; ordrng 1 w11394920 (evap/cover fan assy) and 1 w11318270 (thermistor)"

We serviced a

JENN-AIR OVEN

Model JJW2827DS01

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/09/2023

Cx complained of an error. Inspected the unit and found a stuck key error. Checked all connections and they are secure. Unit needs new console; ordrng 1 W11236899 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHW00

Near Woodbridge, VA 22193

Robert W.

Job Details: 08/09/2023

"Cx complaint is the IM not making ice, Inspected unit and found the IM has failed and isnt making ICE. Ordering IM bracket and arm; ordrng 1 4317943 (IM) and 1 W11500948 (Bracket) and 1 WPW10474785 (Arm)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Earlysville, VA 22936

Kyle A.

Job Details: 08/09/2023

Cx complaint of buzzing noise. Did confirm and found harness hitting panel. Adjusted harness and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Stafford, VA 22554

Tanner B.

Job Details: 08/09/2023

Installed new auger and coupler. tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Mineral, VA 23117

Thomas B.

Job Details: 08/09/2023

Cx complaint Ice maker slow and left hand freezer door too low adjusted and removed and replaced the ice maker assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Arlington, VA 22206

Lloyd B.

Job Details: 08/09/2023

Cx complained of low pressure and no ice. Inspected the unit and found the ice maker receives 120v but does not cycle when T to H is jumped. There is slow pressure from the house to the filter head. Unit needs new ice maker and plumber for the pressure. Service declined. Job complete; ordrng 1 W10889233 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/09/2023

CX complaint about ice build up on the bottom of FC followed svc pointer W11397260A s code covers part 100% after 5 yrs replaced drain tube from preid removed ice formation & working

We serviced a

MAYTAG WASHER

Model MHW7000XW2

Near Reston, VA 20194

Simon

Job Details: 08/09/2023

CX complaints machine not operating but lights and power on .Inspected unit and replaced MCU .test unit but door lock not responding unit unable to start CX want to install the orginal control board for next visit ordered door lock CX paid for the parts only.SZ; ordrng 1 WP8183270 (door lock)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Dumfries, VA 22026

Robert W.

Job Details: 08/09/2023

"Replaced lid lock and nothing is happing, Ran diag and found error long fill and lid switch, cleared codes tested unit and unit is filling properly lid locked, Ran normal cycled and lid is locking and working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Alexandria, VA 22304

Jason A.

Job Details: 08/09/2023

"CX complaint FRIDGE did not cool after last tech left. Found unoit plugged in, lights & fans & display is working & UI active. Checked error codeds F7E1 bad compressor & FAE1 Refrigeration Compartment or Main Evaporator Fan. Check inverter has 120VAC but only getting 2.1VDC at P8 & at inverter. Measured compressor resistance all 3 points in range. ACU low stock > JJ; ordrng 1 W11455229 (Main control ACU (item12))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Triangle, VA 22172

Robert W.

Job Details: 08/09/2023

"CX Complaint is the unit upper rack falling out not heating . Inspected unit and fund the upper rack rails are bowed and are causing the stops to come off and allwoing upper rack to fall when pulled out. Also found in diag unit isnt running properly unit not heating ohm out element its testing out of range, Ordering Rails,stop,element and control; ordrng 2 WP3385089 (Rail)s and 2 WP8565925 (Stop)s and 2 WPW10082861 (Stop)s and 1 W10518394 (Element) and 1 W11306302 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near York, PA 17406

Fred G.

Job Details: 08/09/2023

"cx complaint both RC and FC are not getting to temp. took a FC temp and found 45 degrees. removed evap cover and found forst ball on cap tube. pulled unit out and did a amp draw on compressor and found .56amps. unit SS has a leak. unit needs evap, compressor, filter/dryer, 3 call count to correct issue. unit has 60 months SS coverage in entitlements. called office to schedule repair due to parts being in stock. schedule for 8/15/23. cx paid $120 serivce call check; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (filter/dryer) and 3 w11506635 (process stub)s and 1 876765 (tube kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/09/2023

frost in freezer section found upper right side of door gasket not sealing heated now making contact informed customer to leave closed long as possible to let gasket reform after being heated

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Dillsburg, PA 17019

Andrew S.

Job Details: 08/09/2023

Cx complaint is that the rack adjuster wheel has separated from the adjuster and the gasket is not staying in place. Upon arrival I was able t oreplace the rack adjusters and the gasket. Unit is now functioning as intended. Job compelte

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manassas, VA 20110

Richard B.

Job Details: 08/09/2023

"CX complant. Washer dosent work. Inspeced unit and found lid locked. Cycled power to unit and found console not responding either by hitting any buttons or trying to put into diagnostics. No blinking led on control. Control that was sent was a open box. Tried that and still no operation . Measured drain pump at drain pump and getting 19.8 ohms . Measured drain pump through harness at control and getting 19.8 ohms. Reinstalled old control since control and console need to be synched . Ordering lid lock , control and console . Further work needed. Not in stock.RB; ordrng 1 W11419171 (control) and 1 W11394572 (lid lock) and 1 W11478526 (facia)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/09/2023

"cx complaint unit not completing cycles, checked unit, come to find drain pump wires not seated to drain pump, reseated wires to drain pump, calibrated and tested, unit working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near ,

Frederick R.

Job Details: 08/09/2023

CX complaint is cooling fan error. F8E0. Inspected tested and could not get error to reoccur but did see stored code. Fan and control replaced on last visit. Cleared error codes and ordering main harness. Did see what might be a defect at connetor on last visit. Returning tech please read sticky note. Needs 2 tech. Cannot reschedule at this time due to FBO part needed; ordrng 1 W11245674 (main harness)

We serviced a

WHIRLPOOL DRYER

Model WED6120HW3

Near Alexandria, VA 22308

Jason A.

Job Details: 08/09/2023

CX complaint DRYER noise. Found blower wheel insert separated from plastic. Parts in stock. Set appointment same day for WASHER 702967 & DRYER 702964 > JJ; ordrng 1 W11549461 (motor) and 1 WP697772 (Blower wheel) and 1 W10888146 (Housing Blower)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Newport News, VA 23608

Lucas R.

Job Details: 08/09/2023

"cx complaint unit not heating, checked unit found L2 missing at outlet, advised cx to contact electrician, cx changed breaker on site, oven and cooktop heated, advised cx unit does not have self clean therefore does not have door latch, unit working as designed. within 30 days."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Hyattsville, MD 20783

Davonte

Job Details: 08/09/2023

"cx complained oven portion of unit wouldnt heat up. inspected unit and confirmed cx complaint. checked unit for error codes, didnt have any. further inspected unit could smell gss but unit not iginting. cx will need new iginiter. cx paid for part and service call today. will owe labor on return visit; ordrng 1 W11176454 (igniter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS01

Near Virginia Beach, VA 23454

Branden R.

Job Details: 08/09/2023

cx complaint aig-frig im low ice production checked unit and found all major componets running as designed found e2 ice maker error . all fans running as designed and all temps checked good ordering new ice maker and fill tube heater for repair to unit .; ordrng 1 W11577195 (ice maker) and 1 WPW10554299 (fill tube heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Chesapeake, VA 23321

Carl A.

Job Details: 08/09/2023

replaced railes tested unit works as desinged

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Washington, DC 20011

Sherwood

Job Details: 08/09/2023

cx complaint safety gas smell. arrived and i did not get a gas smell when valve was on or from bubble test on all connections was good. used the leak detector and got alerts when directly on both the gas valve and regulator tried tighen still getting alerts. called safety and they advised ordering both gas valvr and regulator. i unplugged unit and cut gass off.; ordrng 1 WP98014893 (gas valve) and 1 W11346659 (regulator)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Wilmington, DE 19805

Taylor F.

Job Details: 08/09/2023

Cx complaint is unit not starting the cycle. Tested inspected and verified complaint. Found the lid lock trying to lock but failing. Found the lid to have bowed downwards from setting a basket or something heavy on lid. Corrected lid into correct position and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bel Air, MD 21015

Neil H.

Job Details: 08/09/2023

REPLACED THE GEARCASE CLUTCH AND SLIDER UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Bethesda, MD 20815

Sherwood

Job Details: 08/09/2023

cx complaint IM not working. arrived today and found IM in the off position. turned IM on IM rotated and filled with water advised cx to give unit a couple hrs before it starts dropping ice. repair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHz00

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/09/2023

cx complaint of 3 things the first the warm ait looks to be incoming through the ice seperator.. and cuasing ice froming on the underneath of bucket. the unit does also have issues with the toe poanel bowed on right side causing the door not to close and have air gap going in.. the unit.. also makes noise when filling.. getting all parts for possible issue.; ordrng 1 WPW10341320 (valve) and 1 W11098702 (ice seperator) and 1 WPW10713153 (grey toe panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Potomac, MD 20854

Roberto I.

Job Details: 08/09/2023

"eplaced parts and ran a test cycle, found also noisy drain pump. Replaced drain pump using v/s part. Ran a test cycle monitoring the amp draw by using a clamp meter. The cycle ended, the max amp draw was 7.5 A when the heater turned on. The cycle ended ok. Ran also a normal cycle for 30 minutes. The unit worked as designed.; ordrng 1 W11412291 (drain pump RI van stock), used 1 W11412291 (drain pump) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Felton, DE 19943

Frederick R.

Job Details: 08/09/2023

"CX complaint is loud buzzing noise in WM. Inspected/tested and found drain oump stuck. Reset control and tested unit. Found F8E1 code and heard little cold water come into unit. Check cold watter valve and found it caked with well sediment. Replaced valve from VS (also installed inlet screen for CX). During spin I heard loud squealing noise. Checked belt and found excessive wear on pulley, Replaced splutch and belt from VS. Calibrated and retested and WM is now working properly. Job is complete; ordrng 1 W11239857 (belt FRVS) and 1 W11038689 (valve FRVS) and 1 W10721967 (drive pulley FRVS), used 1 W11239857 (BELT FRVS), 1 W11038689 (VALVE FRVS), and 1 W10721967 (CAM FRVS) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/09/2023

"CX complaint no one burner working, clicking but not lighting.Tested all 5 burners by lighting them several times. They all worked perfectly every single time with good spark and goodmflame. The cx is sure the burners didn't work for several days and now she is surprised seeing them working again. I was unable to replicate any issue, the unit is working as designed at the moment."

We serviced a

WHIRLPOOL DISHWASHER

Model WRS321SDHZ08

Near Harrisburg, PA 17111

Fred G.

Job Details: 08/09/2023

cx complaint unit stopped making ice. Inspected unit and found ice in tray but bin was empty. i tried to jump IM and found no movement. i then cycled the power switch and found IM now worked. it harvest and called for water. unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Remington, VA 22734

Eric F.

Job Details: 08/09/2023

"Confirmed cx complaint unit not advancing cycles. Found cold water inlet not actuating properly, unit not fillling enough for final rinse and spin. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near Harrisburg, PA 17112

Fred G.

Job Details: 08/09/2023

I was able to access unit replace the user interface as per previous tech and found same results called TL WP deemed unit unrepairable. unt to be replaced. WP to be in contact with cx in 3-5 days

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shenandoah, VA 22849

Danny R.

Job Details: 08/09/2023

called tech line and found units are having issues with lower harness and cap com issyes alsothe gear case makes a grinding noise when agitor is hand spun will need gear case and shifter and pully set motors pully has issues with pully slipping too; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11481722 (shifter) and 1 W11395618 (cap) and 1 W10721967 (pully) and 1 W11643701 (lower harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near West Hanover Township, PA 17112

Fred G.

Job Details: 08/09/2023

cx complaint unit stopped making ice but then 6 days later it started making ice again. inspected unit and first took FC temp and found -1 degrees. I then jumped IM and found it harvested and called for water. units IM is working as design as of today. charged cx $120 paid in check

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1PHKXPQ06

Near York, PA 17402

Sal R.

Job Details: 08/09/2023

CX complai t was that the unit was leaking out of the FC. I found that the evap drain hole was frozen over. I was able to steam out the drain pan/hole. I found the unit tobe opperaterating as designed. UNit test good.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS3

Near Hummelstown, PA 17036

Fred G.

Job Details: 08/09/2023

"With the help of ch we were able to access unit and replace the capacitor, diode, mag, as per previous tech. Tested unit and found unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dover, DE 19904

Frederick R.

Job Details: 08/09/2023

Replaced diffuser per priuor diagnosis. Tried to initiate forced defrost and would not go. Unit needs heater but it is back ordered. Cannot reschedule at this time.; ordrng 1 W11650660 (heater)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hanover, PA 17331

Drew B.

Job Details: 08/09/2023

cx complaint that unit is not unlocking and and flahsing lid lock code. i got lid unlocked and replaced latch and tested still not locking im ordering the acu W11627413 nd call to reschd .; ordrng 1 W11627413 (acu)

We serviced a

WHIRLPOOL OVEN

Model RBD305PRS02

Near Middletown, DE 19709

Frederick R.

Job Details: 08/09/2023

CX complaint is oven no display. Inspected and verified complaint. CX stated its been coming and going for a few months and flashing F2. Verified 120/120/240 at junction box. Unit needs membrane and control. Quoted CX 610.55 for repair. He paid 500.55 by CC and will owe the 110 labor upon return. Cannot reschedule due to FBO part needed.; ordrng 1 WP8304275 (swtch-memb) and 1 WP8301848 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, PA 17325

Sal R.

Job Details: 08/09/2023

"CX complain t is that the unti has a water hamer when the water dispenser oad is released. I am ordering 1 water inlet valve (W11512399), and 1 dual valve (WPW10341320). Both parts are avalibe and a return date has been set for 8/17.; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)"

We serviced a

KITCHENAID OVEN

Model KODE507EBS20

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 08/09/2023

"Installed Control Boards , User Interface & Latch. Unit is working as Designed. ( Cx will need to replace the light bulb.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Ocean Pines, MD 21811

Michael E.

Job Details: 08/09/2023

"CX complaint: no cool in RC. Tested and verified complaint. I founmd the evap fan has power but not running and is not hung up. Replaced evap fan motor with harness. Tested unit and it is now working properly. CX paid for service, labor, S&H and part by CC. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1.

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 08/09/2023

Removed and replaced the sump assy tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 08/09/2023

Was able to access unit and replace heater. Cx had secondary concern of not dispensing ice. Tested and found failed auger. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM01

Near Lewisberry, PA 17339

Andrew S.

Job Details: 08/09/2023

Cx complaint is that the unit is not cooling in the RC section. Upon arrivla i found that the evap fan is not running. I found that it is getting 120V. I quoted the cx for the cost of the repair. Cx paid in full. I then access and replaced fan. The fan then activated when I repowered the unit. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Richmond, VA 23236

Chris B.

Job Details: 08/09/2023

"cx comp unit is very loud insp unit found bolt not seated on splutch seated bolttested unit found belt slipping replaced belt and splutch from vs tested unit working as desighned; ordrng 1 WPW10006384 (belt) and 1 W10721967 (splutch), used 1 WPW10006384 (belt), and 1 W10721967 (splutch) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Elizabethtown, PA 17022

Fred G.

Job Details: 08/09/2023

"cx complaint unit did not drain out. inspected unit and entered diag and found f9e1. cleared code and found no action from drain pump. lifted unit and found wires severed at harness for pump. I was able to replace the lower harness with van stock. tested unit and found unit now checks good.; ordrng 1 W11417071 (lower harness (FG VS)), used 1 W11417071 (lower harness) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Monkton, MD 21111

Neil H.

Job Details: 08/09/2023

CX COMPLAINT CONSOLE SOME OF THE BUTTONS NOT WORKING AND CAN'T START UNIT I WAS ABLE TO RUN DIA CYCLE UNIT STARTED AND WORKS BUT PANEL HAVING ISSUE REPLACE CONSOLE AND CONTROL; ordrng 1 W11302460 (console) and 1 W11308807 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Stephens City, VA

Ezra M.

Job Details: 08/09/2023

"unit leaked into residence. storing errors f8e3 and f9e1. unit unplugged with water shut off on arrival. turned on cold water, no change. turned on hot water, water immediately started flowing into tub. hot water valve failed plugged in unit, no voltage to valves, no change. replaced valves."

We serviced a

MAYTAG WASHER

Model MVWB757JW0

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/09/2023

washer not turning 120 vac at outlet led on control getting one 120 vac slow blink able to enter diag cycle but once entered no response from key pad f6 e2 error for ui lost comm with acu small corrsion spot on back of console ordering console and control; ordrng 1 W11135391 (console) and 1 W11429620 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Ephrata, PA 17522

Cody H.

Job Details: 08/09/2023

"CX complains unit is not making ice. CX has proof of coverage. Found unit icemaker switch was in the off position. Was able to turn switch on and press reset icemaker. Icemaker rotated and dumped ice, then found home and filled with water. Unit is working as designed, no further work needed. CX EMAIL ADDED."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ashburn, VA 20147

Ricky E.

Job Details: 08/09/2023

"customer stated that the unit wasnt making ice. verified issue and fnd a E5 error. the unit will need the icemaker, verified unit is filling with water and is at temp...; ordrng 1 w11658802 (icemaker)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2067AES9

Near Lititz, PA 17543

Cody H.

Job Details: 08/09/2023

"Was able to access unit, found unit needed control instead of hv box. CX already paid for hv box, cx will only owe difference in cost. Quoted cx for difference in cost, cx agreed to pay. Replace control, unit is now cooling with no issues. CX paid with card for difference in cost. No further work needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near North East, MD 21901

Frederick R.

Job Details: 08/09/2023

"CX complaint is no cool. CX first stated that she had to unplug the unit to defrost it threw me off. Unit has had issue with RC evap freezing over. There was no prior SS work done to this unit. While evacuating refrigerent I found the the unit was indeed full. Replaced compressor, inverter board and installed UV drier.Ordering 3way valve, solenoid and returning with RC evap in case. UV drier will confirm this. 2ct SS on return check presure.. Final pressure was 14 on LS at RC evap..; ordrng 1 WPW10143759 (dryer) and 1 W11429989 (solenoid) and 1 W11575003 (3way)"

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW09

Near New Cumberland, PA 17070

Andrew S.

Job Details: 08/09/2023

Cx complaint is that the FC door gasket will not stay in place. Upon arrival I found that the Door track has a larger gap in some areas. This is causing the gasket to not seat properly. I am ordering the FC door. I informed the cx that the door will be shipped directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 LW10636409 (FC Door WHite)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Hershey, PA 17033

Cody H.

Job Details: 08/09/2023

CX complains unit door has blemishes and insulation sticking out as well as warped door gasket. CX is within manufacture cosmetic warranty. Ordering door and gasket for use on return. CX to call office when door arrives. CX DECLINED EMAIL DUE TO PHONE BEING ENOUGH.; ordrng 1 W10746783 (door (white)) and 1 W10856583 (gasket (white))

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Bealeton, VA 22712

Eric F.

Job Details: 08/09/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, PA 17602

Justin L.

Job Details: 08/09/2023

Cx complaint shelf comes out with drawer. Was able to access unit and verify concern. Found liner blown out and unrepairable. Contacted techline and spoke to Austin and contacted tradecare. Unit is submitted for an exchange and whirlpool will reach out in 3-5 business days

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Potomac, MD 20854

Julian H.

Job Details: 08/09/2023

"Cx complaint about top rack tilting to one side & unable to close door inspected & found obsolte old adjusters replaced with upadted kit from VS tested & working CX PIF THRU APP; ordrng 1 W10712395 (adjuster kit for restock JH VS), used 1 W10712395 (ADJUSTER kit for restock JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lancaster, PA 17602

Justin L.

Job Details: 08/09/2023

Cx complaint unit not dispensing ice and leaking when dispensing water. Was able to access unit and verify complaint. Found that the water line wasnt fully inserted causing it to spray out. Corrected and tested good. Attempted to dispense ice and found auger recieving voltage but just dully humming. Will need auger and yolk for repair and once in office will need to set return; ordrng 1 W11671282 (auger) and 1 WPW10169511 (yolk)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/09/2023

Replaced and molded gasket. unit good to go

We serviced a

WHIRLPOOL UNKNOWN

Model WRT3L9SZYW00

Near Millersville, PA 17551

Justin L.

Job Details: 08/09/2023

Cx complaint unit lost cooling. Arrived to find full of spoiled food and 0F and 40F in RC. Found when moving thermostat it shuts off and back on. Will need defrost control and thermostat for repair and cx must have food out and unit cleaned prior to return visit or service will be refused; ordrng 1 WPW10352689 (defrost control) and 1 WPW10584888 (thermostat) and 1 WP2196003 (sensor barrier)

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Lancaster, PA 17601

Justin L.

Job Details: 08/09/2023

Cx complaint water entering machine even when off. Was able to access unit and found water off. When turned on water immeadiately fills. Found valve failed in open position. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Holtwood, PA 17532

Justin L.

Job Details: 08/09/2023

"Cx complaint wet clothes at end of cycle. Was able to access unit and verify concern. Found good incoming water pressure. Tipped unit back and found in accordance with Technical Service Pointer the actuator was disconnected. Replaced with van stock, calibrated and tested unit now operates as designed no further work needed; ordrng 1 W10913953 (actuator (JL VS)), used 1 W10913953 (actuator (JL VS)) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/09/2023

Cx complaint is that the cold water is still not coming in and the unit continues to throw the F8E1 error code. Upon arrival I entered diag and verfied the error. I tehn started a quick wash cycle with the temp set to tap cold. I tested the voltage going to the valve when it was attempting to fill and found that the control is only sending 70V to the valve. I am ordering the control board. Please contact cx when the parts are available to scheduke the return visit.; ordrng 1 W11626074 (Control)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Woodbridge, VA 22191

Robert W.

Job Details: 08/09/2023

"CX Complaint is the unit is making noise. Ran diag and found unit unit is making tones of noise, Pulled uhnit and found everything under unit covered in gearoil. Unit will need gearcase, motor, actuator,cap,belt,splutch. CX paid SVC"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 08/09/2023

Cx complaint unit is not draining properly and expelling water ordering the sump and motor with drain pump also front panel damaged ordering ; ordrng 1 W11460945 (Sump motor assy) and 1 W11461694 (Front panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS00

Near Washington, DC 20037

Shawn D.

Job Details: 08/09/2023

cx complaint unit is ni longer coolingsaid its been on and off for a while but now doesnt cool anynmore. inspected unit and found both section room temp everything running but compressor. pulled unit out and checked compressor and found its clicking. maintance guy handed me a new starter i put it on and compressor started running and got good heatransfer off condenser. pushed unit back in and inside of freezer is getting cold. told cx give it 24 hours to cool. collected for service fee unit is good

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Glenarden, MD

Israel R.

Job Details: 08/09/2023

Installed new UI. Tested unit. Unit is back to normal oprations.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Delmar, DE 19940

Michael E.

Job Details: 08/09/2023

"CX complaint: outer door glass shattered. Inspected and verified complaint. I found that one side of the door handle came loose and when CX tried to open door, the handle shattered the outer door glass. I failed to locate the screw that came out. Marking outer door glass and nameplate for return vist. Also ordering screw and screw, one of which should be the handle screw. Cannot reschedule due to AIG; ordrng 1 WP98007225 (screw) and 1 W10850756 (screw)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Stafford, VA 22556

Tanner B.

Job Details: 08/09/2023

Adjuste dthe drain hose to prevent f9e1 error . Tested unit. Job complete

We serviced a

KITCHENAID OVEN

Model KOST100ESS20

Near ,

Ricky E.

Job Details: 08/09/2023

skin glued to the glass overlay... ordering ui assy. ui has a changed part number; ordrng 1 w11600658 (ui assy)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Justin S.

Job Details: 08/09/2023

gearcase clutch suspension motor. CX complaint was grinding or rubbing noise - top load washer - intermittent sound. Ran Three Diagnosis cycles and no codes came up. Had home owner put a load in washer and could not duplicate noise. Owner had no video of noise

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Portsmouth, VA 23703

Carl A.

Job Details: 08/09/2023

"cx comoplaint of unit walking across the floor,checkedu nit to find the following error code F0E9,checked unit over to find play in gear case on wash plate ordering parts needed for repairs; ordrng 1 W11510461 (WASHPLATE) and 1 W10752187 (Washplate Screw) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Frederick, MD 21701

Justin S.

Job Details: 08/09/2023

"CX complaint was issue not cooling, cutting off and on. Unit was unplugged when we arrived. Found a leak on suction line and leak was repaired. Replaced filter with UV filter. Filled system with 1.5oz of r600.Checked for leaks again and none were found. Plugged unit back in and check for cooling. unit is working fine.; ordrng 2 W11504432 (coupler(JSVS))s and 2 W11504451 (Coupler(JSVS))s and 1 W10143759 (drier (service)), used 2 W11504432 (COUPLER(JSVS)), 2 W11504451 (COUPLER(JSVS)), and 1 w10143759 (drier(JSVS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 08/09/2023

"Cs unit making a grinding noise, confirmed complaint. I found the bolt for the motor has back off so it makes a grinding noise when shifting. I added locktight to the threads and secured bolt. No more grinding noise.Inspected gears and no damage done. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Williamsburg, VA 23185

Lucas R.

Job Details: 08/09/2023

"upon arrival ff eval clogged with ice, thawed evap, replaced fan and thermistor harness, replaced control kit, set to 8 hour defrost, verrified 3 way valve function, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model LG6881XSW1

Near Silver Spring, MD 20901

Davonte

Job Details: 08/09/2023

cx complained unit piping came undone. after inspecting unit confirmed cx complaint. cx piping had a corroded in the side of pipe. explainjed to ccx that she wpuld need to get it replaced. she became upset and refused to pay because it couldnt get fixed today.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Disputanta, VA 23842

Chris B.

Job Details: 08/09/2023

replaced moisture sensor tested unit wroking as desighned

We serviced a

ROPER DRYER

Model RGD4516FW0

Near Hyattsville, MD 20781

Samuel R.

Job Details: 08/09/2023

replaced part and tested unit now good

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Clayton, DE 19938

Frederick R.

Job Details: 08/09/2023

CX complaint is WM no spin. Inspected/tested and found splutch pully loose. Found nut on floor. Belt had come off. No damage to pully or belt. reinstalled both parts and secured tightly. Calibrated and retested. WM is now working properly. Charged CX $120 SC which was paid by CC. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Suffolk, VA 23437

Zachery R.

Job Details: 08/09/2023

"cx complaint unit making grinding sound, checked unit, come to find side to side play in gearcase shaft, ordering gearcase to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10902814 (washplate)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Rockville, MD 20853

Brian F.

Job Details: 08/09/2023

"Cx states low cool both compartments, inspected and confirmed. Compressor is running but generating weak frost pattern, installed new start device, frost pattern better, found evap fan receiving 120VAC at connector but fan not spinning. Ordering evap fan motor.; ordrng 1 WP2315539 (motor-evap)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Frederick, MD 21701

Justin S.

Job Details: 08/09/2023

"CX complaint was refrigorator ice maker not making ice after 6/26 repairs. No ice maker codes on test 56. Cx dropped ice night before and upon arrivial ice bin was half full. Rermoved and replaced refrigorator ice maker, fasica heater, and Triple Valve. Ran test cycles and confirmed ice maker bailer was harvesting and filling with water. No error codes appeared after running test cycles."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Stafford, VA 22554

Tanner B.

Job Details: 08/09/2023

"CX Concern the unit leaking , adjusted the door seal .Tested unit.. JOB Complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Bowie, MD 20721

Israel R.

Job Details: 08/09/2023

F7E1 No heat. Customer complaint unit is not washing. Rand test found error code for no heat. I ran test and the unit sump is only humming. Getting 120. Collected in full. replaced sump and tested. Unit is back to normal operations.

We serviced a

KITCHENAID OVEN

Model KEBC278KSS04

Near Accokeek, MD 20607

Leon

Job Details: 08/09/2023

replaced the transformers and tested unit when i tested unit it cut on but the UI didnt work at all but the clocked showe a time cx would need a new assembly membrane cx said he would see if he could find one first

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Gaithersburg, MD

Ricardo S.

Job Details: 08/09/2023

"Cx complains that the unit not cooling at all, inspected unit, the compressor is too hot. unit not cooling at all, the drip pan is broken.. sealed system repair.. the unit has a bad smell.. order compressor kit, evaporator assy. 3 COUNTS JOB SEALED SYSTEM REPAIR; ordrng 1 WPW10630535 (evaporator) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor) and 3 countsjob (3 counts job)s and 1 WPW10626970 (tube)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Washington, DC 20002

Samuel R.

Job Details: 08/09/2023

cx complaint unti is not spinning.inspected unit and got erro code f7e1.further insopection found motor getting 120v but barely spinning.unit will need a new motor.will bring cap in case.W11283592; ordrng 1 W11283592 (motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS03

Near Washington, DC 20002

Samuel R.

Job Details: 08/09/2023

cx complaint unit sparked.inspected unit and found wave cover bad and further inspection found magentron bad.gave cx a qoute and cx pif ordering cx also paid for 2nd tech to pull unit out W11346197; ordrng 1 W11346197 (magentron) and 1 W10915651 (wave guide cover) and 1 2ndtech (2nd tech)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Montgomery Village, MD 20886

Ricardo S.

Job Details: 08/09/2023

"Replaced fan box. ran test mode, fan cks ok. the Fc temp read 2 degrees, the Rc temp 41 degrees. ice box fan works ok"

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