Service History 317 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Severn, MD 21144

Alexander D.

Job Details: 08/09/2023

"upon arrival noticed box for part has a couple big holes and box is retaped. inspected part and found its crushed and broken in several pieces, pic saved. reordering dispenser wall. call cx to schedule return visit once we have eta on part; ordrng 1 W10276226 (dispenser wall(REORDER))"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JB2

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/09/2023

CX complaint about bake not working inspected & found an issue with ignition found ignitor missaligned causing not to produce flame loose ignitor & aligned with burner tested several times with CX & working

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Edgewood, MD 21040

Neil H.

Job Details: 08/09/2023

F7E1CX COMPLAINT THE UNIT NOT AGITAING AND SPINNING NEW MOTOR AND CAP DRAIN HOSE HAS PIN HOLE LEAK; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11244231 (hose)

We serviced a

WHIRLPOOL RANGE

Model WEC310S0FW4

Near Lancaster, PA 17603

Justin L.

Job Details: 08/09/2023

Cx complaint oven too cold and broil not working. Cx had oven preheated to 400F when I arrived watched as cx changed temp to 395 then back to 400 and start then display only showed 340F but temp senser read 392F. Found that she was leaving door open during broil which isnt completing circuit and not heating. Contacted techline and spoke to Andrew. Unit is operating as designed and it is cx error and she has been instructed on the use of it and is aware of future potential charges. No further work needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/09/2023

"Replaced sump and motor, unit working properly no leaks detected and no other issues noted. Cleared f4e3 errors on control board"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/09/2023

"CX Complaint is the unit isnt dispensing ice. Inspected unit and found IM is working pulled bin and tested auger motot and motor is working but the shaft is not rotating auger motor has failed. Ordering Auger motor, bracket and yoke; ordrng 1 W11671282 (Auger motor) and 1 W11307589 (Bracket) and 1 WPW10169511 (Yoke)"

We serviced a

JENN-AIR ICE MAKER

Model JUIFX15HX01

Near Arlington, VA 22207

Lloyd B.

Job Details: 08/09/2023

Cx complained the unit had all the lights on. Inspected the unit and found that the clean light and change filter lights were on. Removed filter and reinstalled and that light went away. Gave cx instructions on how to clean the unit. Cx instruct. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near New Market, MD 21774

Ricardo S.

Job Details: 08/09/2023

"Cx complains about a noise when the unit is on the spin cycle, inspected unit.. the bearing is bad, motor cks ok.. unit needs gearcase asyy.. splutch and belt, 2 counts job.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11454372 (gearcase)"

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Towson, MD 21286

Shane M.

Job Details: 08/09/2023

service pointer for this issue. ALL LEDS need to replaced. including 2 in the FZ. reordering 4x LEDS (12) SM ONLY SM ONLY per cx.; ordrng 4 w11632139 (LEDs)s

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Kensington, MD 20895

Brian F.

Job Details: 08/09/2023

"Cx states start button not working, tested and confirmed. Found start button had broken button holder. Installed new button and button holder, tested, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/09/2023

"cx complaint is the unit not drying. cx is using rinse aid and HE detergent. i found no saved codes. looked under unit and found no damage to the harness, heater is plugged in. ran service cycle. at the end of the cycle the heater hot. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Clear Spring, MD 21722

Ken M.

Job Details: 08/09/2023

"Customer complaint is that the unit is not spinning properly, clothing still wet at the end of the cycle. Cabinet is level and suspension is good. Basket is out of round. Ran test cycle and the rest of the unit is working properly. Ordering basket.; ordrng 1 W11513244 (basket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Dumfries, VA 22025

Demonte S.

Job Details: 08/09/2023

"Installed Compressor, Coupler & Access Valve. Pulled vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Falls Church, VA 22041

Christian C.

Job Details: 08/09/2023

Installed filter housing and end cap kit. Cx complaint unit is not making ice. Cycled IM and it did not fill. Ordering water valve and IM.; ordrng 1 WPW10420083 (water valve) and 1 W10884390 (ice maker)

We serviced a

AMANA RANGE

Model AER6303MFS3

Near Ocean City, MD 21842

Michael E.

Job Details: 08/09/2023

Replaced oven wire harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/09/2023

"installed part, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Manassas, VA 20110

Richard B.

Job Details: 08/09/2023

"CX complant. Washer has error code . Inspected unit and found unit has valve failure error code. Found cold valve measures out of range, 2300 ohms on 1 and 3 connection Quoted CX price to change. both valves. C will decide what they want to do. RB; ordrng 1 W11316256 (cold valve 115.38) and 1 W11316255 (hot 115.38)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Sinking Spring, PA 19608

Cody H.

Job Details: 08/09/2023

"CX complains unit is building up frost on icemaker chute. Found icemaker chute door to be sealing correctly, was able to put unit into test 19 and test for voltage to facia heater, unit is reciving voltage to heater but heater is not heating. Found heater to show 2.47Kohms, ordering facia for use on return, return to be scheduled by office when parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11504347 (facia (heater))"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Ruckersville, VA 22968

Eric F.

Job Details: 08/09/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Reston, VA 20190

Simon

Job Details: 08/09/2023

CX complaints icemaker not working .inspected unit control not the right one J3 AND J12 CONNECTORS missing and J4 connector the orginal has 3pin and the new control 4pin .unable to install it .unit need new control ordered control box.SZ; ordrng 1 W11690305 (CONTROL BOX)

We serviced a

WHIRLPOOL FREEZER

Model MFT2976AEB00

Near Orrtanna, PA 17353

Drew B.

Job Details: 08/09/2023

rpelaced valve no leaks and tested checks good.

We serviced a

WHIRLPOOL DRYER

Model MEDP575GW0

Near Woodbridge, VA 22193

Robert W.

Job Details: 08/09/2023

"CX Complaint is the unit is making noise and door open easy, Inspected unit and found the rollers making noise front and back also found the latch is a little loose not holding door closed very well. Ordering latch kit and rollers; ordrng 1 279570 (Door latch kit) and 2 WPW10314173 (roller)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Timonium, MD 21093

Shane M.

Job Details: 08/09/2023

cx complaint the unit door isnt shutting proper. found leveling issue causing frame to be twisted. fixed leveling issue. unit now shuts with 1 finger. no issues. no leaks.

We serviced a

JENNAIR MICROWAVE

Model JMW2430IL03

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/09/2023

conbi oven tripping breaker when using bake cycle checked terminsal connections good tested broil noise from lower cooling fan for oven broil element on for 5 mins than tripped breaker sugguesting element and acu also fan microwave working normal; ordrng 1 W11448962 (acu) and 1 W10804429 (broil element) and 1 W11545804 (bale element) and 1 W11248652 (blower)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/09/2023

Replaced Ice level sensor and unit working properly. Reporting bin status correctly. No other issues noted.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/09/2023

"customer stated that after last service the unit didnt cool. verified issue,unit may have a leak.. ordering parts...; ordrng 1 w11546605 (fzr evap) and 1 WPW10643261 (evaporator) and 1 w11590197 (3 way ref valve) and 3 3callcount (3 call count)s and 1 W10779331 (compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, DC 20017

Shawn D.

Job Details: 08/09/2023

"opened system and was full of r600. replaced the compressor coupler drier then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Haymarket, VA 20169

Richard B.

Job Details: 08/09/2023

"CX complant. Ice ain fresh food compartment. Prior diagnosis found unit needs compartment kit. Installed kit and reassembled unit. Collected 110 labor. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, DC 20017

Shawn D.

Job Details: 08/09/2023

building guy had power off to fridge unit defrosted. replaced the heater assem put unit back together plugged back in and unit started cooling. unit is good to go

We serviced a

MAYTAG WASHER

Model MVWB855DC2

Near Hanover, PA 17331

Sal R.

Job Details: 08/09/2023

"Per the previouse tech, I was able to access and replace the lid lock and console. UNit test good."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Washington, DC 20017

Shawn D.

Job Details: 08/09/2023

cx complaint display will go blank white and wont work or will reset the time/date. inspected unit and is working at this time. checked for error codes and had none. tested bake and reached 350 with no issues cooling fans work. ui panel is needed. ordering ui for return; ordrng 1 W11600370 (ui stainless) and 1 W11600370 (ui stainless)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 08/09/2023

"Replaced control and sump, unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 08/09/2023

replaced control. tested unit. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Nokesville, VA 20181

Robert W.

Job Details: 08/09/2023

"CX Complaint is the unit is making noise, Inspected unit and found no error codes ran diag and found the unit is making a squeeking/grinding noise, Coming from gearcase pulled belt from pulley and spun basket and its the gearcase making noise. Ordering Gearcase; ordrng 1 W11449840 (Gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Christian C.

Job Details: 08/09/2023

Cx complaint water does not stop when pressing paddle. Inspected unit and found when pressing paddle it defaults to measured fill. Power cycled unit and checked connections issue still persists. Ordering display board.; ordrng 1 W11533213 (display)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 08/09/2023

"Installed parts to complete the repair, ran factory diagnostics test # 57 to verify icemaker function, test # 45 icemaker fiil-harvest...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/09/2023

"installed dual valve, tested dispenser, no leaks found. working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS06

Near Severna Park, MD 21146

Emmanuel R.

Job Details: 08/09/2023

"Replaced optic sensor, collected $110 for labor. Advised allow 24hrs for icemaker to produce ice."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Conway, SC 29526

Paul F.

Job Details: 08/09/2023

Customers complaint is unit is still leaking. Found dispenser still dripping a little bit. This unit you cannot test the softner dispenser. NTO parts. ; ordrng 1 W11316256 (cold water valve) and 1 W11524103 (dispenser tray)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Winchester, VA 22602

Ezra M.

Job Details: 08/09/2023

"failed wire harness shorted to frame, shorting out control. replaced harness and control. tested bake and broil and all elements. unit working properly. called safety, spoke with Christina"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lovettsville, VA 20180

Ricky E.

Job Details: 08/09/2023

"customer stated that the unit stopped working at the control. verified issue and fnd power at the main control, but no power out. the acu status led is out as well... the unit will need the control and ui assy. unit may have other issues, but unable to test; ordrng 1 w11478526 (ui assy) and 1 w11419171 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/09/2023

"Cx complaint, no water from the dispenser, no ice production...found water tank frozen, set temps too cold in the fridge causing the water tank to freeze. 37 degrees. Used a steamer to thaw out the ice, verified water from the dispenser, icemaker fill-harvest, ran factory dignostics to verify unit operation, working as designed. Set fridge temp to 40 degrees, freezer at 3 degrees, advised cx on temp settings, cx agreed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Clear Spring, MD 21722

Ken M.

Job Details: 08/09/2023

Customer complaint is that the unit has to run multiple cycles to dry. Unit tested and has good air flow all the way out of the home. Element and thermostats are cycling properly. Issue may be from the washer not spinning the clothing out enough for the dryer to handle in 1 cycle. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY06

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/09/2023

"cx complaint fc door not closing, checked unit, come to find defective rails, gasket, and grille, steamed, frost build, ordering parts needed to complete repair.; ordrng 1 WPW10120018 (slide rail (frz)) and 1 WPW10175909 (grille) and 1 W10571967 (frz door gasket (gr))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/09/2023

"Installed icemaker and inlet valve, ran factory diagnostics, verified water from the dispenser, icemaker fill-harvest...unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 08/09/2023

Console damaged and inlet valve cracked ordering parts ; ordrng 1 W11561182 (Console panel) and 1 W11614515 (Valve inlet)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/09/2023

"Compressor hot to touch, must replace compressor and search for leak. Ordering 4 count ss. ; ordrng 1 W11592010 (Compressor) and 1 W11109499 (Driet) and 1 WP978025 (Valve) and 1 W11548259 (Condenser) and 1 W11099748 (Freezer evap) and 1 W11291123 (Fridge evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/09/2023

"Installed pantry deli lid, leveled the unit, verified all unit functions for proper operation...,working as designed."

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS05

Near Haymarket, VA 20169

Richard B.

Job Details: 08/09/2023

CX complant. RF burner dosent work. Ibnspected uunit and found choke spring missing from RF burner. Ordering choke spring per service pointer W11660286. Not in stock. RB; ordrng 1 W11690598 (choke spring)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fenwick Island, DE 19944

Michael E.

Job Details: 08/09/2023

Replaced control and float switch as per previous diagnosisa. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Conway, SC 29527

Paul F.

Job Details: 08/09/2023

Customers complaint is unit made a strange noise again. She recorded the noise but she said in 2 months she had it fixed it only happened once. Tested the unit and didnt hear any noise and this unit was just rebuilt. Advised customer if the noise happens more often to let us know. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 08/09/2023

installed both parts and restored power. set unit to recomended temps. unit is working as designd.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Laurel, MD 20707

Davonte

Job Details: 08/09/2023

"cx complained unit was shaking and off balance. confirmed cx complaint. cx is overloading unit with towels causing to be off balance. got error code f0e3 overload error and fe05 off balance load. advised cx not to overload unit on towels. unit will need new suspension. quoted cx for repair, paid service fee, will be calling if they want repair done"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 08/09/2023

"Installed UI-Panel, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/09/2023

Cx complaint is that the lid will not open and the unit stopped mid cycle. Upon arrival I was able to cycle power and get the lid to open. I found that the water had drained out but the clothes did not get spun out. I entered diag and found that the unit has an F9E1 and F8E1. I cleared the error code and found that the unit would not go past fill on the diag cycle. i tipped the unit back and found that the cover was separated from the drain pump and the harness connector has come out of the pump. I rescured the harness and cover and tested the unit. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Barhamsville, VA 23011

Lucas R.

Job Details: 08/09/2023

"cx complaint loud noise after heating, checked unit found warped blower wheel rubbing in housing, replaced wheel, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 08/09/2023

"Cx complaint, no ice production, tested all circuits, found open inlet valve solenoid. Installed triple-valve from van stock, ran factory diagnostics and verified icemaker fill-harvest...working as designed.; ordrng 1 W11579561 (TRIPLE-VALVE JT VS), used 1 W11579561 (TRIPLE-VALVE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS00

Near Manassas, VA 20111

Demonte S.

Job Details: 08/09/2023

"Inspected the unit. Found that the cx is saying after installing seal System parts the unit stopped cooling. Checked the Evaporator no signs of any leaks with black light. Checked the compressor section. Compressor heat can be felt before removing the compressor cover. Compressor is so hot you can't your hand on it and the compressor has a ash spot. Unit will need a new compressor, Access Valve & Evaporator. ; ordrng 1 W10779331 (Whirlpool Refrigerator Compressor) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 WPW10643261 (Whirlpool Refrigerator Evaporator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 08/09/2023

"CX complaint icemaker only make a batch of ice per day.Found ice ready ij the mold, but the icemaker only harvest with T and H jumped. Removed icemaker, noticed that this is an aftermarket part purchased on Amazon.com by the cx, and is not working properly.. Ordering icemaker W10884390. Collected $109.27. Called office to make sure we don't have to charge extra for labor. Was told me no extra charge.; ordrng 1 W10884390 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 08/09/2023

"Installed all parts, working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Chevy Chase, MD 20815

Sherwood

Job Details: 08/09/2023

cx complaint gasket on freezer damaged. arrived todayn and confirm gasket was torn at top. gave cx quote. installed part cleared any ice build up. fc gasket is now completly sealed all around. repair complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Timonium, MD 21093

Shane M.

Job Details: 08/09/2023

"unit was mounted to cabient. fixed this issue. advised to make sure water is hot, rinse aid w pods. unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 08/09/2023

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Lancaster, PA 17602

Justin L.

Job Details: 08/09/2023

Cx complaint leaking from under unit. Was able to access unit and verify concern. Found pin hole in inlet valve causing slow dripping onto cx brand new floors. Shut off water so as to not cause damage and ordering valve for repair. Once in office will need to set return; ordrng 1 W11645245 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/09/2023

"upon arrival cx said fz door didnt come in. i have rc door in my van and its the same as the one on the unit, grain running horizontally and lighter color than fz door. when i replaced the doors the first time i compared the grain of new doors to the ones i replaced and fz door was the one coming in wrong. have also seen wrong fz door come in for other jobs too. reordering fz door. took pics of grains. if grain on fz door is running vertically it is wrong. needs to be running horizontally. ship door to office and inspect before sending out. have shop tech drop off door day before return visit, do not send with tech!; ordrng 1 W11551458 (fz door(REORDER INSPECT)) and 1 W11223753 (nameplate)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/09/2023

"Installed outer-door panel, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Culpeper, VA 22701

Eric F.

Job Details: 08/09/2023

"Previous tech called techline condemned unit. Left SR# and description on work order on back of unit explaining issue, unit non repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Upper Marlboro, MD 20772

Leon

Job Details: 08/09/2023

"cx complaint ice maker not dropping ice. confirmed issue ice maker not recieving voltage. bail arm was hanging loose. jumped ice maker, could hear buzzing but no reaction. ordering cx a new ice maker; ordrng 1 W11510803 (ice maker kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/09/2023

Installed new parts. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 08/09/2023

"Cx complains that the unit stopped making ice again, inspected unit, the fill tube is frozen. valve cks ok, ice maker, the heater on fill tube not working. order part; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Petersburg, VA 23803

Chris B.

Job Details: 08/09/2023

cx comp unit lights will not work inp unit conf cx comp apon replacing door switch found wires to be to short to reconect them to switch called tech line spoke with kirk stated unit si non repairable

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/09/2023

Customer having issue with unit staying on after the heating timer has finished in the microwave. Called techline and they advised to replace the appliance manager board.; ordrng 1 W11325786 (mircrowave manager) and 1 W11684570 (inner MW door)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near North Bethesda, MD 20852

Brian F.

Job Details: 08/09/2023

"Cx states unit won't power on, tested and confirmed power button not responding. Attempted to enter diagnostic mode, unit turned on, no saved error codes, ran hmi test, all button presses registered, ran auto test, completed with no errors. Power button now working, unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM00

Near Richmond, VA 23237

Chris B.

Job Details: 08/09/2023

cx comp unit leaks from bottom of rc insp unit conf c cx comp cleared drain line from rc evap to drain tray found UI not illuminateing ordering ui ; ordrng 1 W10864269 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/09/2023

Customers complaint is unit trips the breaker daily. Checked windings on the motor and it seemed fine. Went into diagnostics and ran defrost cycle and it did not trip. NTO compressor and control.; ordrng 1 W11666427 (control) and 1 W11370574 (compressor) and 2 W11504415 (coupler)s and 2 W11504431 (coupler)s and 2 W11506619 (coupler)s

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Dundalk, MD 21222

Alexander D.

Job Details: 08/09/2023

"cx complaint unit intermittently not spinning clothes out, still dripping wet. inspected unit and verified complaint. have f0e5 off balance load and f0e2 oversuds errors stored. test cycle completed properly. suspension tests good, everything under unit checks good. found unit leaning to the left a little. levelled and recalibrated unit. found cx using too much detergent, she may also be overloading unit sometimes and not selecting bulky/sheets cycle for heavier items. instructed cx on proper detergent dosage, loading of unit and cycle selection. advised cx to run clean washer cycle with affresh before she does more laundry. unit operating as designed at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 08/09/2023

Replaced parts and ran a test cycle. The unit worked as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Columbia, MD 21044

Robert L.

Job Details: 08/09/2023

"installed new cams on RC door greased, releveled ujnit, and aligned doors , tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Millersville, MD 21108

Israel R.

Job Details: 08/09/2023

Installed new door and found the top of the door is binding on the top liner. I found the top FC liner is warping down. I called techline and documented the call. They are sending this to review. They will call customer when to let him know the next step. Unit is wroking but the liner is unrepairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/09/2023

unit has failed compressor will need sealed system work . 2 call count .; ordrng 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11506635 (coupler) and 1 sealsystem2callcount (2 call count)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Frankford, DE 19945

Michael E.

Job Details: 08/09/2023

"CX complaint: unit leaking. Tested unit but failed to verify complaint. CX previously had a plumber look at this and he thought the problem was in the unit. However, after many tests runs i was unsuccessful in duplicating the leak. Inlet connection is tight. Unit is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Wyomissing, PA 19610

Cody H.

Job Details: 08/09/2023

"CX complains unit will not fill with water or cycle. Unit shows f3e2, f8e1 f0e4-spin limited by water temp, f2e1-stuck button errors. Ran unit through test 51, unit had no water in step 1, or step 4 this indicates unit not recieving hot water even though you can hear the valve trying. Removed both inlet hoses and found the hot side hose had major corrosion and the inner lining of the hose was delaminated and blocking the flow into the valve. Valve itself also has corrosion built up and will need replaced. Was able to replace valve with pre i.d part, tested unit again through test 51 and unit now works as designed. Advised cx they will want new inlet hoses as well as figure out why so much corrosion is building up with a licensed plumber. No further work needed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/09/2023

"cx complaint unit not spinning. checked unit, ran auto test cycle, unit would not spin, just hums, checked capacitor, capacitor is defective, reading out of range and leaking, replaced capacitor, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Palmyra, VA 22963

Kyle A.

Job Details: 08/09/2023

Cx complaint of unit being unresponsive. Found unit unresponsive. Will need to return with control and ui module.; ordrng 1 W11460962 (Ui) and 1 W11506011 (Control)

We serviced a

MAYTAG WASHER

Model WFW5620HW3

Near McLean, VA 22102

Simon

Job Details: 08/09/2023

CX complaints will not despense fabric softner .inspected unit and replaced console checks unit and run for quick wash mode unit good to go .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Hampton, VA 23669

Carl A.

Job Details: 08/09/2023

"cx complaint of door handle have fallen off of draw of unit ,checked unit to find that set srews have back them selfs out ,reseated the handle and tighen the set screws down tested unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS3

Near Bethesda, MD 20817

Julian H.

Job Details: 08/09/2023

CX complaint about unit not having a good water circulation on top rack inspected & found chopper blade filled with stuff replaced with preid & working

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Hampton, VA 23666

Carl A.

Job Details: 08/09/2023

"cx complaint of water leaking form under the unit when dispenceing water checked unit to find water leaking from unit and found that the connector fitting that connects the tubes between door and cabinet to be cracked in half ordering parts needed for repairs ,advise cx not to use water dispencer; ordrng 1 WP2300868 (fitting) and 2 WPW10271540 (fitting)s and 1 WP4373559 (Hose Connector)"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Virginia Beach, VA 23455

Branden R.

Job Details: 08/09/2023

"came out to replace parts on unit , disassembled and replace control to unit . tested and unit is now running as designed all major componets checked good ."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Suffolk, VA 23435

Carl A.

Job Details: 08/09/2023

"cx complaint of unit not heating checked unit to find it not heating,checked power coming in have 120 on each leg,243 across the two legs ohmed out all componets checked good but the operating thermastat ordering parts needed for repairs; ordrng 1 WPW10185982 (Timer) and 1 WP3387134 (Cycling Thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 08/09/2023

"Cx complaint unit is not working properly inspected unit found will not dispense ice found the auger motor is not turning at all however the humming noise as it turns can be heard tried to remove the yoke unable to do so ordering the auger, bracket, and will return with yoke.; ordrng 1 W11671282 (Auger motor) and 1 W11307589 (Bracket)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/09/2023

"Customer complaint is that the drain pump is not working properly. Unit tested and found no stored error codes. Drain pump ran properly. Cycle canceled and retested. When the unit spins, there is an underlying whistle and power does not seem to be steady to the splutch. Inspection of the drive system found pieces of white plastic on the floor and the gearcase shaft shifts up and down. Unit also has the motor with the plastic drive pulley, needs the aluminum one. Ordering motor, belt, splutch, and gearcase. Washplate does come off.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Richmond, VA 23236

Chris B.

Job Details: 08/09/2023

"cx c comp unit stike will not engage latch insp unit conf cx comp replaced strike etsted unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Falls Church, VA 22042

Jason A.

Job Details: 08/09/2023

"CX complaint MW no display. Measured line voltage at outlet 120VAC with correct polarity. Fuse is blown. Checked all 4 interlock switches. Both upper sw contacts are loose & not switching from NO to C or NC to O causing unit to blow fuses > JJ; ordrng 1 W11182140 (Interlock Sw UPR (item6)) and 1 W11182141 (Interlock Sw LWR(item16)) and 1 W10138793 (fuse, JJ/VS)"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Gettysburg, PA 17325

Sal R.

Job Details: 08/09/2023

"I was able to access and replace all parts. I ran the unti and found a cherping sound come back. i called WP Tech Line and docunmented . Per WP TL there are no parts to replace at this time, the unit is opperating as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Dumfries, VA

Robert W.

Job Details: 08/09/2023

CX Complaint is the MW turn table not working. Inspected unit and found the turn table isnt spinning found the shaft has failed and is keeping turn table from rotating. Tested all funtiuons and everything is working properly. Ordering shaft; ordrng 1 W11179756 (Shaft)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Jarrettsville, MD 21084

Bernard M.

Job Details: 08/09/2023

"Cx complaint water doesn't have steady flow when dispensing. Dispensed water and found water had slow flow. Removed filter, placed bypass cap inside and moved unit from of wall and water had strong flow. When filter is in housing water dispenses slow and stops. Instructed cx to replace filter and if water flow remains slow to call back and possibly replace filter housing. Cx will keep bypass cap on so water flows steady. Unit runs as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Felton, DE 19943

Frederick R.

Job Details: 08/09/2023

CX complaint is DW will not drain. Inspected/tested and found drain hoise clogged with debris. Cleared hose and the unit is now working as designed. I did however find the unit has an aug 2014 goods issue date and cx was charged over $600 for unit. He did provide a receipt with the model# dated 10/25/22. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5540SQ0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 08/09/2023

"CX WATER LEVEL SWITCH ISN'T TURNING EASY AND NOT ACCURATE ON WATER LEVEL SETTING; ordrng 1 W10339251 (switch,water level)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near North Potomac, MD 20878

Julian H.

Job Details: 08/09/2023

CX complaint about door falling hard found that rh side hinge clip from spring was out of place spring still in good condition hooked spring back & working properly

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