We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near White Plains, MD 20695
Leon
Job Details: 08/10/2023
replaced Lid on the washer and tested the door to make sure it opened and closed with no issue
We serviced a
JENNAIR HOOD
Model JXD7036YS3
Near Bethesda, MD 20816
Shawn D.
Job Details: 08/10/2023
cx complaint unit wont stay up said when it comes up and goes right back down. inspected unit and confimred issue downdraft wont stay up removed blower to find the arm screw loose and stripped some. replaced screw and is nice and tight now. tested unit and downdraft now stays up and is working good. unit is good to go
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20720
Israel R.
Job Details: 08/10/2023
"installed control and vent assembly, unit was getting f9e1 error code prior to install, no longer having problem, no error codes and unit working as designed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Bethesda, MD 20816
Samuel R.
Job Details: 08/10/2023
tried draining water that was in unit and unit would not drain.also unit is filled with lots of thick gun like material advised cx to clean unit before next vist from big debris.unit will need a drain pump and hose.WPW10545278, W10876537; ordrng 1 W10876537 (drain pump) and 1 WPW10545278 (hose with check valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB06
Near Wilmington, DE 19802
Taylor F.
Job Details: 08/10/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit to be 55 in the RC and 40 in the FC. Evap completly frozen over. Found the fuse to be defective on the evap harness causing the heater to not come on. Ordering heater to correct defrost issuse. Cannot rescheudle at this time due to warranty. Cx did not want to pay extra labor for tech to thaw evap so they are unplugging it for 24hrs to restore cooling.; ordrng 1 W11650661 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Washington, DC 20007
Shawn D.
Job Details: 08/10/2023
"noise is freon flowing through evap used some insulation from v/s and wroapped around line but noise is still there. replaced the compressor drier couplers then vacumed system down and filled to recomended and unit now sounds good. unit is good to go; ordrng 1 w11504434 (coupler SD V/S) and 1 w11504415 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S) and 2 w11553819 (insulatioon SD V/S)s, used 1 w11504434 (coupler SD V/S), 1 w11504415 (coupler SD V/S), 1 w10143759 (uv drier SD V/S), and 2 w11553819 (insu;ation SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx986sihz00
Near Germantown, MD 20874
Julian H.
Job Details: 08/10/2023
CX complaint about unit not cooling then after moving pantry wire harness started to work but lights not working inspected & found an issue with FC led scode covers P&L per svc pointer W11460554H CX PIF THRU APP geting wire harness & led; ordrng 1 W11601310 (3 point FC light) and 1 W11170612 (harns-wire pantry)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Bristow, VA 20136
Daniel J.
Job Details: 08/10/2023
dryer noise at times during cycle reoved tub cleaned rollers moving freely pulley tight not turning freely sugguest pulley replaced and tested sounds normal customer paid in full by cc
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/10/2023
"Customer complaint is that the unit keeps forming ice balls that prevent the ice maker from cycling properly. Fill tube is clear. Found a large ice ball close to the motor end, tray is severely deformed. Ice maker replaced and tested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Lusby, MD 20657
Leon
Job Details: 08/10/2023
replaced the parts in unit everything cut back on cx didnt have anything connet to the unit no drain line or water conected but unit did cut back on and tried to start
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 08/10/2023
Removed and replaced the door gasket molded to liner tested and Inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Winchester, VA 22601
Ezra M.
Job Details: 08/10/2023
"tested unit, heating normally, not turning properly. turntable motor coupler not seated on motor. reinstalled, tested, working properly"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 08/10/2023
Cx complaint unit is not working properly inspected unit found 120 can on black 0 on the Nuetral wire and 3.75 can on the red Wire flipped breaker few times and tested again same result cx will need electrician to fix the power supply issue in order for unit to operate properly
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near Gloucester Point, VA 23072
Orbie
Job Details: 08/10/2023
"cx complaint door not closing correctly after removing it to clean. confirmed complaint. adjusted hinge, unit working as designed. cx paid service charge."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/10/2023
"CX Complaint is the unit isnt cooling at all. Cx Complaint is the unit is cooling. Found compressor running no frost patter compressor is very hot and is making noise. Ordering Compressor, Dryer couplers; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Millville, DE 19967
Michael E.
Job Details: 08/10/2023
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Frederick, MD 21703
Ricardo S.
Job Details: 08/10/2023
"Cx complains that the upper rack falls down, inspected unit and found that the ajduter on the left side is defective.. replaced adjuster kit. unti cks ok"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Baltimore, MD 21224
Shane M.
Job Details: 08/10/2023
installed all parts. did not correc tthe issue. Unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/10/2023
"installed part, unit stopped leaking. customer stated that the unit is making noise and freezing food at the top of the ff section. verified issue and fnd faulty damper... need parts...; ordrng 1 W11236851 (diffuser)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB00
Near Timonium, MD 21093
Justin S.
Job Details: 08/10/2023
CX complaint aig ref. deli bracket broken. Replaced deli end caps and adjusted/tightened freezer handle.
We serviced a
JENNAIR REFRIGERATOR
Model JBSS48E22L00
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/10/2023
"CX complaint frost in the freezer, no water dispensed.Confirmed frost in the Fc, found gasket not sealing on top right corner. Used heat to mold thre gasket and then tested ok. confirmed no water dispensed. Tested water supply, no water supplied to the unit. Unable to locate any water supply shutoff valve. Cx must contact the builder."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/10/2023
Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly. Ordering inlet valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Middletown, MD 21769
Ricardo S.
Job Details: 08/10/2023
"Cx complains that the dryer not working at all and washer machine make nosies, inspected unit, the lid lock on washer machine is bad .. makes a clicking noise every 3 seconds.. dryer not working at all, cks power 240vac.. fuses cks ok. door switch is good, timer recieves 120vac.. no power on motor.. run capacitor is bad, order parts; ordrng 1 w11371714 (latch) and 1 W11176560 (capacitor) and 1 W10854240 (timer)"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Owings Mills, MD 21117
Justin S.
Job Details: 08/10/2023
CX compliant oven not clicking - cooktop working - gas and dual fuel range - when starting/lighting. Replaced ignitor. check the system was lighting. unit works great
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Aylett, VA 23009
Thomas B.
Job Details: 08/10/2023
Cx complaint squealing and squealing removed and replaced idler pulley and supports tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS04
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 08/10/2023
CX complaint is no ice despense. Inspected/tested and found ice chute completely blocked with ice and ice was frozen halfway into ice bin. Cleared frozen ice and verified auger is working properly as well as ice door. This unit has a tendency of popping FC door open when RC is closed. CX went away for 2 weeks and came back to issue. Tested all function the unit is now working properly. Advised CX to shut IM off when leaving for extended period.Job Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/10/2023
"installed new ui housing and console trim, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Townsend, DE 19734
Taylor F.
Job Details: 08/10/2023
Cx complaint is unit has a burning smell. Tested inspected and verifed complaint. Found the heater had come out of place causing it to go against the styrofoam evap cover and melt it causing smoke inside unit. Was able to correct heater and ordering cover. Cannot rescheudle at this time.; ordrng 1 w11608966 (cover)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Takoma Park, MD 20912
Shawn D.
Job Details: 08/10/2023
"opened system and seemed full of freon. replaced the compressor drier couplers then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10913906 (COUPLER sd v/s) and 1 w11504450 (coupler SD V/S) and 1 W11504415 (coupler SD V/S) and 1 w10143759 (UV DRIER sd v/s), used 1 w10913906 (coupler SD V/S), 1 w11504450 (coupler SD V/S), 1 W11504415 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Baltimore, MD 21224
Shane M.
Job Details: 08/10/2023
installed all parts unit working properly.
We serviced a
KITCHENAID FREEZER
Model KSF26C6XYY04
Near Washington, DC 20015
Shawn D.
Job Details: 08/10/2023
cx complaint freezer never got cold enough and fridge side was not working. inspected unit and fridge is 50 freezer is 40. removed evap cover to find fan not plugged in and evap frozen over thermister in wrong spot no uv dye on evap. cleared ice put sensor in correct spot plugged fan and put fridge section back together. pulled unit out and hooked guages upo ran test 4 and we are low on freon no dye anywhere. checked quick pics and notice last techs pressures ar way low fridge pressure is between 10 and 20 and freezer is between 0 and 10 on guages. recoveree freon vacumed system down and refilled unit and we got good heat transfer and good pressures now. fridge side is already colder than when i arrived. unit is good to go
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dundalk, MD 21222
Shane M.
Job Details: 08/10/2023
cx complaint the unit isnt spinning. found 240v to unit. found OL thermal fuse. replaced fuse. found vent clogged. vent cleaning needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Petersburg, VA 23805
Chris B.
Job Details: 08/10/2023
"cx comp unit was very loud then stopped working insp unit found bolt backed out of splutch replaced splutch and belt from vs tested unit working as desighned ; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308ESS2
Near Richmond, VA 23220
Chris B.
Job Details: 08/10/2023
cx comp icemaker no make ice found vaule not flowing ordering vavle sc 120 labor 110 15 shiping part 132.64 tax 7.96 ..cx pof 385.60; ordrng 1 W10897719 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/10/2023
"Customer complaint is that the unit is cooling, not is not cold enough. Items are partiall freezing in the freezer. Inspection of the evaporator found a partial frost pattern. Compressor, drier, and suction tube were recently replaced, possible that a leak has developed at one of these connections. Contacted VIA SS tech line to confirm parts needed for next visit. Ordering drier, lokrings, compressor, and suction tube.; ordrng 1 W11557671 (compressor) and 1 W11504415 (lokring) and 1 W11504431 (lokring) and 1 W11506619 (lokring) and 1 W11109499 (drier-tube) and 1 W11504433 (lokring) and 1 W11504447 (lokring) and 1 W11505003 (suction tube) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Richmond, VA 23235
Joseph D.
Job Details: 08/10/2023
Replaced failed damper in unit now ceiling properly and operating within normal noise limits
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC3
Near Martinsburg, WV 25404
Ken M.
Job Details: 08/10/2023
"During breakdown, found the splutch pulley nut had loosened and lowered the pulley onto the belt cover, which was lightly stuck to it. Parts separated and splutch assembly resecured. Unit tested and is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Richmond, VA 23235
Chris B.
Job Details: 08/10/2023
cx c comp unit leaks water onto floor from fc insp unit conf c x comp found drain hose clogged cleared drain hose thawed fc tested unit working as desighned
We serviced a
MAYTAG DRYER
Model Medx655dw1
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 08/09/2023
Inspected the unit. Found that the cx is saying that the Dryer will not start a cycle. Checked the Door Switch. Found that the Door Switch lever is not there so unit can't see that the Door is closed. Installed new Door Switch. Tested the unit. Unit is heating. Unit is working as Designed. Cx paid in full by check. Check is in the blue money bag.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 08/09/2023
one stop program damage to door cover and kickpanel both parts in stock; ordrng 1 WPW10713153 (grille) and 1 w11661847 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Silver Spring, MD 20901
Davonte
Job Details: 08/09/2023
cx complained there was condensation at the top of rc side. inspected unit confirmed complaint. check unit to see if any air was getting into unit. no air was getting in. fan not blowing strong like it should. replaced fan motor. unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Waldorf, MD 20603
Shane B.
Job Details: 08/09/2023
"cx complaint is the unit still freezing food in the RC section. cx said liquids had ice in them and veggies were frozen. when i arrived liquids were not frozen, carrots were still frozen. unit is set to recomended. my prob shows 29 on top shelf, 31 on middle shelf, 32 in lower bin. FC is at -4. i called techline. they had me check frost pattern. evap had very little frost. techline said unit is at the beginning stages of a SS issue. advised having SS tech inspect unit. ordering compressor and evap. schedule with SS tech when parts are available.; ordrng 1 W11578004 (evaporator) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (comprssor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Waldorf, MD 20601
Shane B.
Job Details: 08/09/2023
"installed ordered part and restored power. ran harvest test, IM completed it. ran fill test and it filled. unit is working as desinged. cx paid 110 for labor."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Locust Grove, VA 22508
Eric F.
Job Details: 08/09/2023
"Confirmed cx complaint unit making weird noise when operating. Found blower wheel separated from motor shaft, making a noise as it accelerates/decelerates to match motor speed. Ordering blower wheel, motor, and housing in the event that it is difficult to remove.; ordrng 1 W10888146 (housing) and 1 WP697772 (blower wheel) and 1 W11549461 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Alexandria, VA 22308
Jason A.
Job Details: 08/09/2023
CX complaint WASHER burning smell. & bad vibration. CX had a load running. Found unit not level. Motor runs very hot. Leveled unit & did a drain & spin. Some selections on UI is very hard to select. CX request last pm appt. JJ to return > JJ; ordrng 1 W11283592 (MOTOR) and 1 W11643702 (Console UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fallston, MD 21047
Bernard M.
Job Details: 08/09/2023
"Cx complaint the RC section is losing cool and icemaker doesn't make ice. Entered diag and ran test 56 and read E0 no errors. Removed pantry drawer and fund the RC evap cover frosted over. Ran test 3 and heard fan run but very little air coming through tower. The themistor had failed. Evap needs defrosted. Ordering evap fan motor, once part is available, contact cx to reschedule. Cx paid $449.48 for full repair.; ordrng 1 W11087438 (RC evap motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bowie, MD 20715
Israel R.
Job Details: 08/09/2023
"Cx complaint pantry door falling off upon opening the door, confirmed complaint being that door was loose, replaced side panels for the pantry drawer and replaced pantry door."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Olney, MD 20832
Brian F.
Job Details: 08/09/2023
"Cx states RC low cool, inspected and confirmed. Found gap in RC gasket at bottom left corner, frost building on evap cover starting on bottom left of cover. Entered diagnostic mode, thermistors passed, found RC evap fan not spinning, checked for power at connection, fan is receiving 14VDC but won't spin. Unable to close gap in gasket. Unit needs new RC evap fan and RC door gasket, ordrng 1 W11098695 (fan-scroll) and 1 W10355582 (gasket-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 08/09/2023
"Cs unit has a bad door gasket and low ice production, confirmed complaint. I found the RH door gasket is frayed and not sealing allow cold air to escape. Replaced idoor gasket, also found the icemaker does make ice but randomly, icemaker cycled great and filled. Temps are a little high due to gasket not sealing. Temps should stabilize now,also lowered temps on UI one degree to help keep icemaker happy. Advised to monitor icemaker, if it still not making alot of ice pre-id icemaker Part# w11548540. Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Frederick, MD 21702
Justin S.
Job Details: 08/09/2023
CX complaint was unit leaking water. Could not dupicate problem. Ran unit threw cycle. No leaks were found
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Alexandria, VA 22309
Jason A.
Job Details: 08/09/2023
CX complaint FRIDGE seals torn. Verified complaint & found condensation on RC walls. Heated gaskets to remove wrinkles. Replaced L & R seals. Test doors for proper operation & good seal. Tighten all 3 door handles > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21223
Alexander D.
Job Details: 08/09/2023
"cx called in complaint within 30days of prior visit. cx complaint after a power outtage unit stopped making ice but started making ice again shortly after calling in complaint and everything seems fine now but he just wants to make sure everything is good. inspected unit. ice container full, temps are good 13 in fz and 37 in rc. no food spoiling. everything checks good at this time. unit is working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Williamsburg, VA 23188
Lucas R.
Job Details: 08/09/2023
"cx complaint fc light out, checked unit found open led in fc, replaced led with tripple ppoint, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Middletown, MD 21769
Justin S.
Job Details: 08/09/2023
CX complaint was vibration/grinding noise. Removed old gear case. placed new shifter on new gear case. Installed new gear case. Basket spins freely by hand. Replace control unit first then replaced facia. Verifed that model number and SN were transfered over to new control. ran diagnosis cycle no codes appeared and ran Calibration cycle. unit now works good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21230
Alexander D.
Job Details: 08/09/2023
cx complaint unit not agitating. inspected unit and verified complaint. ran diagnostics and have f8e1 and f2e1 errors stored. found cold water turned off. turned cold water on and ran test cycle found unit cuts out whenever it tries to run the motor. ordering motor and control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11170317 (control) and 1 W10890624 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 08/09/2023
Installed new damper and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lochearn, MD 21207
Shane M.
Job Details: 08/09/2023
installed door. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLO36FMX00
Near Fulton, MD 20759
Robert L.
Job Details: 08/09/2023
"cx complaint not cooling fans and compresor running, out of refridgerant, since evaporater is NLA, spoke with SS tech line, best option would be to perform a flush and fill to confirm leak not in evap, quoted $610 F/F and would give $300 labor credit to full repair if leak is fixable, quoted $1843 for full repair. cx to way options, collected $120 visa.............. if cx calls back to move forward send RL shop job; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WP2316878 (heater-pan)"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Clinton, MD 20735
Shane B.
Job Details: 08/09/2023
installed ordered part. unit is working as designe.d
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX11
Near Williamsburg, VA 23185
Lucas R.
Job Details: 08/09/2023
"replaced control, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near York, PA
Sal R.
Job Details: 08/09/2023
CX complaint is that thenunit washplate was not secure. I found that the 7/16 bolt was bavked out causing the wash plate to grind. I resecured the plate and unit test good.;
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/09/2023
"cx complaint is the unit not doing anything. when i arrived it was unplugged, i plugged it in and unit started making a rattling/clicking noise. pressed power and it stopped. i found no saved codes. ran service cycle. unit filled, drained, lid locked. then noise returned. F7E3 appeared. noise is from actuator. replaced with VS part and tested again. unit completed cycle with no issues. unit is working as designed.; ordrng 1 W10913953 (actuator VS SB), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Alexandria, VA 22309
Jason A.
Job Details: 08/09/2023
CX complaint Under Counter ICEMAKER leaks. Found unit already pulled out of cabinet. Hose clamp not tight. See SDpics. Tightened & checked all clamps. Performed component test in diagnostics & checked for leaks & good drain. Plate good frost pattern & fan good airflow > JJ
We serviced a
KITCHENAID OVEN
Model KOSE900HSS20
Near Alexandria, VA 22309
Jason A.
Job Details: 08/09/2023
Update MS New home build. Unoccupied 05/02/2023. CX complaint SINGLE WALL OVEN not heating. Checked no error codes. Test elements & fans & bloweres work in component activation.Unit wont heat with powered attachment on basic heat cycles. Will only work on custom preset heat cycles. Removed powered attachment & unit heats > JJ
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEM5
Near Vienna, VA 22181
Christian C.
Job Details: 08/09/2023
Cx complaint of a leak from unit. Inspected unit found water valve is leaking. Tried to secure tubing but still leaking. Ordering water valve. Cx owes 120 on return.; ordrng 1 WP12544124 (water valve)
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Washington, DC 20002
Samuel R.
Job Details: 08/09/2023
cx complaint unit freezer has no lights.inspected unit a coudl confirm.jumped light and foudn top freezer light replaced light from vs w10695459.unit is now working properly; used 1 w10695459 (module) from stock
We serviced a
WHIRLPOOL OVEN
Model GFG461LVS0
Near Alexandria, VA 22315
Demonte S.
Job Details: 08/09/2023
Inspected the unit. Found that the cx is saying that they smelled Gas. Turned the Gas Lines on. Cx thinks that they could had the knob on. Checked for a Gas Lines. No signs of leaks. Tested the unit. Broil is working as Designed. ( Cx wanted us to check unit after another company. Ran Service Diagnostics on the unit. F3E2 = Temperature Sensor Fualt. Checked temperatures. Temperatures are correct. If the cx calls back please Order Temperature Sensor = WPW10181986 & Gas Tester.) Cx paid by check. Check is in the blue money bag.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 08/09/2023
"Replaced both Rc door gaskets , used heat gun to soften the rubber so it seals better. Unit is working properly. Coillected $110 for labor."
We serviced a
AMANA FREEZER
Model ASI2575GRS08
Near Gainesville, VA 20155
Richard B.
Job Details: 08/09/2023
"CX complant. Freezer freezing up . Inspected unit and found CX stated he reciently had to defrost freezer. Will need heater . Sceduled for friday 8.1.23 at request of CX . In stock, Further work needed. RB; ordrng 1 W11650661 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Annapolis, MD 21403
Emmanuel R.
Job Details: 08/09/2023
"Cs unit is not cooling confirmed complaint, found unit unplugged at room temp. Plugged unit in and found low side pressures at a perfect vaccum -30 and 0 pressure on high side. inspected drier and found capline pinch due to the lockring and top lockring leaking and dye is present. Cut out the drier and brazed a new one on. vaccumed down held vaccum. Filled with 68g r600. Let unit run for a while and took pressure . pressures are good now and unit is building a frost pattern. Advised allow 24hrs for temps to normalize. Customer complaint was the temps would rise 10-15degrees every so often. Advised unit will go into defrost and its normal for temps to fluctuate. Customer is opening and closing doors to monitor temps. That will cause temps to rise and fluctuate as well, Be advised."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Springfield, VA 22153
Demonte S.
Job Details: 08/09/2023
"Inspected the unit. Found that the cx is saying that the Washer isn't doing anything in a cycle. Ran Service Diagnostics on the unit. Error Codes are F5E1 = Lid Switch Fualt - Lid is Up. Ran Service Diagnostics Test 51. Lid Lock is not engaging . All Keys are working on the console. The clutch to the unit is not allowing the basket to Spin. Unit will need the Main Control Board, Lid Lock & Clutch. ; ordrng 1 W11130238 (Whirlpool Washer Control Board) and 1 W10861642 (Whirlpool Washer Lid Switch) and 1 W10734521 (Whirlpool Washer Clutch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Halethorpe, MD 21227
Alexander D.
Job Details: 08/09/2023
"cx complaint unit making humming noise nonstop. inspected unit and verified complaint. plugged unit in and drain pump started running. unit in pump out mode. pressed cancel and it stopped. no errors stored. cx said her daughter used unit when it started acting up and she may have used too much detergent. recalibrated unit, autotest completed properly. went over proper detergent dosing with cx. advised cx to run 2 cleaning cycles with affresh before she does any laundry and call back if issue persists. if cx calls back, send tech with control(W11603810)"
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQB
Near Catonsville, MD 21228
Alexander D.
Job Details: 08/09/2023
"cx complaint unit not spinning clothes out. inspected unit and verified complaint. found gearcase leaking oil. motor and coupler are spinning but gearcase is not. ordering gearcase, coupler and clutch. 2ct gearcase. call cx to schedule return visit once we have eta on parts; ordrng 1 3360629 (gearcase) and 1 285753A (coupler) and 1 285785 (clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/09/2023
cx complaint no water dispensing or ice being made water and ice dispensers since installation checked unit and found valve bad on unit not putting water into filter or reservior . replaced and tested unit is running as designed found door wapred on unit also found deli drawer not properly shutting due to being twisted on unit . ordering both doors for repair . sending doors to cx address . unit within 30 days .; ordrng 1 W11435351 (door) and 1 W11435354 (pantry door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Chesapeake, VA 23321
Zachery R.
Job Details: 08/09/2023
"cx complaint unit not cooling, checked unit, thermistor reading out of range, cleared frost pattern with steamer, fan is good, heater is good. ordering thermistor, acu, and harness to complete repair.; ordrng 1 W11449482 (acu) and 1 W11545823 (harness) and 1 WPW10384183 (thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Fulton, MD 20759
Robert L.
Job Details: 08/09/2023
"cx complaint water/moisture on top of freezer gasket, stuff freezing in deli drawer, found mullion wet, not heating, and damper leaking air, ordering mullion, damper and permagum to seal air tower base; ordrng 1 W10806457 (rail-mulln) and 1 WPW10479155 (damper) and 1 212643 (sealer-gum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Linthicum Heights, MD 21090
Alexander D.
Job Details: 08/09/2023
"cx complaint fz light out. inspected unit and verified complaint. door switches good, bulb is dead. preid led is for rc. ordering fz bulb. call cx to schedule return visit once we have eta on part; ordrng 1 W11518235 (fz bulb)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fulton, MD
Robert L.
Job Details: 08/09/2023
"cx complaint normal button not responsive, confirmed issue all light illuminate but normal none responsive when pressed, ordering console; ordrng 1 W11622500 (console)"
We serviced a
MAYTAG WASHER
Model LAT2500AAE
Near Laurel, MD 20723
Robert L.
Job Details: 08/09/2023
"cx complaint leaked out front center enough to get rug wet, removed front cover and filled to max, tub and hoses all dry, noticed when basket shift tub can get stuck forward, and when rinse started water would splash over tub ring, snubber slightly worn, 2 hours labor and need specialty tools to replace snubber quoted $400, cx to monitor shifting of basket and load sizes, tested all ops ok, collected $120"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near York, PA 17404
Sal R.
Job Details: 08/09/2023
I was able to access and replace the adjusters. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Portsmouth, VA 23701
Zachery R.
Job Details: 08/09/2023
"replaced harness, advised cx to monitor unit."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HB00
Near Williamsburg, VA 23185
Lucas R.
Job Details: 08/09/2023
"prior to repair found water shut off to unit siezed, advised cx to contact plumber, cx contacted plimber while on site, advised would be out tomorrow, advised cx to contact office with copy of reciept to reschedule.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Chesapeake, VA 23322
Austin D.
Job Details: 08/09/2023
"cx complaint the unit is showing an error code f7e1. checked the unit andf ound that the unit plugged in tries to energize the drain pump for about a second and then it stops. try to canlce the error message and it gets stuck on cancelling cycle. ohhmed oiut the actuator, motor, cap, drain pump, etc. found nothing open. ordering a new control and any part that may have caused the short to the control. also found noise coming from the gearcase when i manually spun the unit. ordering all parts needed to resolve the issue. spoke with parts ordering. was told i can schedule for the 16th wednesday.; ordrng 1 W11543994 (control) and 1 W11394572 (lid latch) and 1 W11399437 (drain pump) and 1 W11449840 (gearcase) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/09/2023
replaced the parts that were ordered. tested operation. unit is running as designed. no abnormal noises heard. if any issues persists. please call the office for a rediagnosis.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Annapolis, MD 21403
Emmanuel R.
Job Details: 08/09/2023
"Replaced UI and console, tested unit. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS
Near Vienna, VA 22182
Simon
Job Details: 08/09/2023
CX complaints DW not filling with water inspected unit and console and control wrong part see pic .reordered new part .SZ; ordrng 1 W11341628 (control board) and 1 W11114745 (console)
We serviced a
WHIRLPOOL RANGE
Model WVU17UC0JS0
Near Baltimore, MD 21209
Shane M.
Job Details: 08/09/2023
cx complaint the fan isnt coming on. found 120v to fan. replaced fan. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23464
Austin D.
Job Details: 08/09/2023
checked the unit and found that the airflow was poor and that the tco had failed. replaced the tco and advised the cx to get the vent cleaned for better dryer performance since the unit itself is working as designed. cx agreed.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MB0
Near Washington, DC 20009
Samuel R.
Job Details: 08/09/2023
cx complaint unit is not working on cooktop and oven.inspected uniut and could confirm.got error f3e0 and f1e2.found board to have failed and also found a sensor to have failed.need snesor and control W11620481 special order WPW10181986; ordrng 1 W11620481 (control) and 1 WPW10181986 (temp sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Forest Hill, MD 21050
Bernard M.
Job Details: 08/09/2023
"Replaced both parts per previous tech, restored power and unit began to run normally. After 5 min, the unit would shut off and on on its own. Contacted TL, accessed the control and disconnected the evap fan, restored power and unit began to run normal. TL suggests replacing evap fan motor harness. Ordering part, once available, contact cx to reschedule; ordrng 1 W11578030 (evap fan motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Boyds, MD 20841
Ricardo S.
Job Details: 08/09/2023
"Cx complains that the unit stopped in middle of the cycle again, inspected unit, ran test mode found same error codes f9e1 and f8e4 3water problem.. the drip pan cks ok.,no water. the water level inside the unit is good, motor probnlem.. order parts; ordrng 1 w11416362 (pump motor) and 1 w11483553 (tub seal) and 1 w11664713 (bottom seal)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near McLean, VA 22101
Simon
Job Details: 08/09/2023
CX complaints refrigrator not cooling and blinking warning lights.inspected unit measured product temprature is about 43F user interface shows 46F temprature unable to rest it on refrigrater side only. freezer temprature 0F tested refrigrater thermistor in glass of ice reads over 8k ohms.ordered thermistor and control box CXpaid in full.SZ; ordrng 1 WP2302937 (thermistor) and 1 W10798004 (control box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Carson, VA 23830
Chris B.
Job Details: 08/09/2023
cx comp unit will not make ice insp unit found im arm hitting tray apon test cycle removed and adjusted arm under hot water replaced arm tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23464
Austin D.
Job Details: 08/09/2023
"cx complaint the unit is not cooling correctly. checked the unit and found that the ice cubes were different sizes so i leveled the ice maker in the freezer. also that the temp in fridge was at 32 degrees. that can potentionally freeze some products. foudn the temp setting on colder than recommended settings. therefore, ordering a new ice door chute and air damper to resolve the issue. will return once the parts come in.; ordrng 1 W11423781 (ice door) and 1 W11518204 (ui) and 1 W11645127 (air diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Virginia Beach, VA 23453
Branden R.
Job Details: 08/09/2023
"came out and replace ice maker on unit , reset unit and tested no more error codes and ice maker filled as designed , reset unit one more time and advised cx allow 24 hours for unit to start dropping ice . cx agreed ."
We serviced a
WHIRLPOOL OVEN
Model JDS1750ML0
Near Vienna, VA 22181
Christian C.
Job Details: 08/09/2023
Cx complaint oven door does not fully seal. Inspected unit and oven door does not fully seal at top. Adjusted hinges and removed door. Issue still persists. Ordering door hinges.; ordrng 2 W11647009 (hinge)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Elkridge, MD 21075
Robert L.
Job Details: 08/09/2023
"cx complaint never cooled in Rc after repair, found rc evap fan not running, slightly frosted over, replaced fan (prior 1 yr), new fan sputter checked at liner connedctor only getting 6.4 vdc(need 12-14) control not sendint proper voltage, p14-3(yellow) to p14-4(red) should be 12.7vdc only 6.7, ordering main control , will charge if part fixes unit, possible harness issue; ordrng 1 WPW10675033 (cntrl-elec)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Virginia Beach, VA 23464
Austin D.
Job Details: 08/09/2023
cx complaint the unit is not sensing and showing an error code f2. replaced the switch membrane and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Chambersburg, PA 17202
Drew B.
Job Details: 08/09/2023
cx complaint that unit is still doing same thing as previous issue even after lats repair.. i arrived foudn 22 degrees in freezer and bread not froze solid and the rc section isnt spoiling anything but can see its hoovering aroudn that temp line. i hooked guages up and again same reading as last trip with FG and had around 0-1 on the low and 90 ish on high called MM nd advsied per readings seem okay.. same with last trip out advsied with TL i tried to call TL and their system was down and hung upp .. no deforst issue present.. all fans run nd operate.. i belive this to be SS again but please send me this back so i call TL tomorrow so i can get sr and relay info to move forward with vorrect repair steps informed cx on this process being their system was down.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/09/2023
"cx complaint no water , checked unit and found air gap in air tower where water reservoir is. added permagum to seal gap and steamed out reservoir tested and unit is now running as designed ."