Service History 315 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Washington, DC 20011

Sherwood

Job Details: 08/03/2023

cx complaint f3. arrived today and i did confirm error code. installed both parts tested. range is now working as designed

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near McLean, VA 22102

Demonte S.

Job Details: 08/03/2023

Installed Gearcase & Slider. Tested the unit. No leaks. Unit is working as Designed. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL FREEZER

Model MBR1953YES3

Near Washington, DC 20036

Samuel R.

Job Details: 08/03/2023

cx complaint unit is leaking.inspected unit and could confirm.found draintube clogged.cleared drasintube and tested unit and working properly.advised cx if happens again will have to replace drain tube.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near McLean, VA 22102

Demonte S.

Job Details: 08/03/2023

Inspected the unit. Found that the cx is saying that the Microwave / Oven Combo is losing power. Ran Service Diagnostics on the unit. Error Codes are F6E4 = User Interface Appliance Manager Mismatch. Main Control Board was already replaced. Cycles power to the unit. New error code came up. F4E1 = Microwave Cavity Sensor Error. Checked the appliance Manager. No p22 on the unit. Called Whirlpool Techline Ref. Per Techline they don't think that this unit has a connection on the p22. There is only a p21 on the appliance Manager Board. ( Please see Sd Pictures. ) Installed the User Interface. Tested the unit. Unit is working as Designed at this time. ( If the cx calls back per Whirlpool Techline. Cx must have an electrician look at the breaker. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Martinsburg, WV 25405

Daniel J.

Job Details: 08/03/2023

per notes from last vist replaced icemaker test 57 passed test 45 added water to mold reset unit

We serviced a

WHIRLPOOL WASHER

Model MVW655DW2

Near Gloucester, VA 23061

Carl A.

Job Details: 08/03/2023

"cx complaint of unit leaking water on floor on right hand side under unit,checked uni to find no error codes at thsi tme,ran unit in diag and in a normal mode was unable to duplicate the problem at this time;"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near York, PA 17402

Bernard M.

Job Details: 08/03/2023

"Cx complaint unit doesn't heat. Inspected and found the oven doesn't ignite. Attempted to start bake cycle and the igniter didn't click. All burners ignite and heat as designed. Removed bottom panel and found the igniter has fragmented. Ordering igniter, once part is in contact cx to reschedule.; ordrng 1 W11590294 (igniter)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Lanham, MD 20706

Shawn D.

Job Details: 08/03/2023

cx complaint unit is leaking pan under washer has warter in it. inspected unit and then checked for errors and had f8e1. turned water on and ran service cycle and unit leak right away front left. found tub has a hole/crack on front left corner of outer tub.washer needs a new tub left quote here for cx to give to landlord; ordrng 1 W10371566 (tub outer 172.48)

We serviced a

WHIRLPOOL WASHER

Model wtw4955hw2

Near West Springfield, VA 22152

Christian C.

Job Details: 08/03/2023

Installed capacitor. Calibrated unit. Ran through diag cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/03/2023

"replaced encoder, unit still non responsive, found bad connection at belt switch and improper power from ECU. Ordering both ; ordrng 1 W11481107 (Ecu) and 1 279827 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/03/2023

supply line to fridge nicked. Trimmed damaged line and unit no longer leaking

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Port Republic, MD 20676

Shane B.

Job Details: 08/03/2023

cx complaint is the unit making a loud noise. cx had video of the unit making the noise. sounds like a metal on metal rattling noise. cx said once it starts it doesnt stop unit the cycle is over. i found no saved codes. i ran the unit. noise started after a few min. it was coming form the blower wheel. i inspected and found the wheel was cracked. replaced with preIDed part and tested again. unit is quiet.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/03/2023

replaced filter housing unit still with no flow reversed hoses to filter housing and unit networking properly hoses installed incorrectly from factory

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clarksville, MD 21029

Robert L.

Job Details: 08/03/2023

"cx complant f9e1 stopped mid cycle, found full oclothes and water with lid locked, removed clothes and drained all water, found pump humming as if jammed, removed pump houding and removed obstruction, impeller spinning in hand, reassembled and added small amount of water but pump could not push, ordering drain pump; ordrng 1 W11396717 (pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near York, PA 17402

Bernard M.

Job Details: 08/03/2023

"Replaced all parts per previous tech, water and ice now dispense from door. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/03/2023

checked the unit and found no ice forming in the unit at this time. therfore i seald the cabinet anywhere it was needed. unit is good to go.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Odenton, MD 21113

Alexander D.

Job Details: 08/03/2023

"cx complaint unit not draining and giving f9e1 error. inspected unit and verified complaint. found drain pump vibrates but doesnt run, if i flick the impellar it starts running. nothing caught in it. replaced drain pump. tested unit, no leaks. unit is now working properly. quoted 352.03, paid in full with c/c."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Leesburg, VA 20176

Ken M.

Job Details: 08/03/2023

"Customer complaint is that the oven does not work. Cooktop is working properly, but the oven does not. Have good power to the unit, but the control relays are not closing to supply power to the elements. Cannot enter diagnostics on the control. Ordering control.; ordrng 1 W11567368 (control)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/03/2023

Replaced suspension callibrated and working properly .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moseley, VA 23120

Joseph D.

Job Details: 08/03/2023

"Found unit slightly overcharged due to issues with my scale, vacuumed and recharged. Full frost pattern. Fridge at38 and freezer at 15 upon arrival. Ice maker working"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Brookeville, MD 20833

Israel R.

Job Details: 08/03/2023

Customer complaint unit is not filling with enough water. No error codes. Completed test cycle. I Tested cold water valve and hot water valve. I ran test completed normal wash and filled just over the cloth. In deep water washthe unit filled to the half of the tub. Unit is filling orrectlty. I quoted for suspension and the gearcase is making a lot of noise. Collected 120. Unit is working as designed quoted for suspension but she said she will call back.; ordrng 1 W11130362 (suspension 116.60)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Cockeysville, MD 21030

Justin S.

Job Details: 08/03/2023

cx says the unit has a recall on the drain pump and the first tech wanted to replace it. went over the drain pump doesnt have a recall but replaced the pump for the cx. verified the unit is not leaking and reinstalled. the unit is filling and draining good. the unit is now good

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Dillsburg, PA 17019

Sal R.

Job Details: 08/03/2023

"CX complaint is that the unti is making a noise during opperation. like the previouse tech, I was able to run the unit with a load in it for 20-30 min on a timed dry cycl. I found the unit tobe making noise in relation to normal opperation. I was not able to recreate any noise concerns. Unit test good."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 08/03/2023

"Confirmed cx complaint unit not latching. Found inline power to lid latch unseated. Reseated line, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/03/2023

"cx compaint unit leaking and not washing , checked unit and found no water marks . found unit will need new pump while testing , uninstalled unit and found pre id pump was defective when sent over .rubber boot not properly mounted on pump. i dont think a ziptie will be strong enough to hold it and high chance of leaking ordering new pump for repair to unit . reinstalled and advised cx office will be reaching out for next apt ,; ordrng 1 W11416362 (sump pump)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMW0

Near Hollywood, MD 20636

Shane B.

Job Details: 08/03/2023

installed ordered part and ran service cycle. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Alexandria, VA 22304

Lloyd B.

Job Details: 08/03/2023

"Cx complained of moisture and the freezer door being hard to keep close. inspected the unit and found the moisture on the mullion. Showed cx on the control where it says 'if moisture appears, press here.'. Also the unit was leaning fwd, rasied the front which will help keep freezer door closed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Great Mills, MD 20634

Shane B.

Job Details: 08/03/2023

cx complaint is the unit not dispensing ice. confirmed complaint. bin is full but auger does not turn. no noise at all. i found auger motor getting voltage but i could not force the yoke to turn. auger motor is locked up. replaced parts with preIDed part and tested. unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fulton, MD 20759

Israel R.

Job Details: 08/03/2023

"Custoemr complaint unit is leaking from the ice maker and clumping up the ice. I tested the ice maker and found the ice maker is dripping and overfilling. Also found the filltube had ice build up. and the water is spraying all over the place. I found ice forming on the top of the ice maker. clear it and the water still spraying out of the tube. Water coming out is not slow enough for the tube and the inlet on the ice maker to keep the water from spraying. Ordering Valve, icemaker and fill tube., ordrng 1 W10886939 (icemaker) and 1 W11430645 (Dual valve) and 1 W11238340 (tube-water)"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Silver Spring, MD 20904

Brian F.

Job Details: 08/03/2023

"Cx states dryer timer not advancing after power surge, tested and confirmed. Found timer motor measuring open on contacts, signs of short circuit/thermal event, no damage to connector. Unit needs new timer. Sent safety report; ordrng 1 WPW10185982 (timer)"

We serviced a

WHIRLPOOL STACKABLE

Model WGT4027HW0

Near Silver Spring, MD 20905

Brian F.

Job Details: 08/03/2023

"Cx states washer shakes, drum banging against cabinet during spin. Found suspension extremely worn out, unit is a stacked laundry center, dryer needs to be unstacked to access washer suspension. Called office, scheduled 2 tech for 8/10.;"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Kensington, MD 20895

Roberto I.

Job Details: 08/03/2023

"Cx complaint noise during water dispensing.Tested dispenser, found noisy isolation valve. Ordering isolation valve W11246413.; ordrng 1 W11246413 (isolation valve)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Montclair, VA 22025

Robert W.

Job Details: 08/03/2023

Cx Complaint is the unit isnt operating. Inspected unit and found the timer has failed and had caused knob to fail Ordering Timer and knob.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 08/03/2023

"CX complaint cycle not starting.Ran test mode, found F7E7 error. Test cycle didn't start. Attempted to start a normal cycle, but the unit didn't got stuckon ensing. Capacitor 50nf, motor from control board J6-4 to J6-6 6.5ohm (good), J6-1 to J6-6 6ohm (good). Ordering control board W11513246 and lower harness W11643701.; ordrng 1 W11513246 (control board) and 1 W11643701 (lower harness)"

We serviced a

AMANA REFRIGERATOR

Model ARB2257CSL

Near Potomac, MD 20854

Roberto I.

Job Details: 08/03/2023

"Cx complaint no cool.Found unit unplugged. Powered unit, found the compressor dragging around 11A and tripping the overload. Found also the drip pan full of dye and the start relay making a noise. Unit nneeds sealed system repair. Quoted repair $1392.59 with $500 labor for compressor W10309990, start relay WP12555902, drier W10143759 and evaporator 12001919 replacement. **SEALED SYSTEM TECH** and ** 3 COUNTS**. Cx declined. Cellected $120 with check; ordrng 1 W10309990 (compressor) and 1 WP12555902 (start relay) and 1 W10143759 (drier) and 1 12001919 (evaporator) and 1 sealed system tech and 1 3 counts"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Laurel, MD 20723

Israel R.

Job Details: 08/03/2023

for drain pan labor. Service Pointer. light replacement. Customer complaint unit is leaking from the RC and the unit is freezing the water and freezer light is not turning on. I found the unit is not overfrosting but is leaking. I found drain pan is warping. quoted for pan and collected 120 for trip and parts. Service pointer to cover labor to replace drain pan and service pointer covering the light replacement. Collected in full. Ordering LED module. Call customer when part is available.; ordrng 1 W11601310 (LED module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 08/03/2023

"CX Concern both IM not making ice.. found e5 error on upper IM. tested unit in 57 and unit harvested and filled in 45.. Cycled power and verified error e0, no errors .. Found the lower IM arm stuck in off position.. tested lower IM by rotating dial and verified operation / fill .. Job complete IF CX calls back send me shop job please"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Washington, DC 20005

Samuel R.

Job Details: 08/03/2023

cx complaint unit turns on and off.inspected unit asn got error code f8e1 but unit is getting proper water on cold and hot.upon testing i found temp and spin buttons not responding untill you reset power a couple of times.unit will need a new console and main control.unit is stacked and will need 2nd tech W11319991; ordrng 1 W11319991 (console) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Washington, DC 20010

Sherwood

Job Details: 08/03/2023

cx complaint was range wouldnt push all the way back flush to wall and concerns about boiler. arrived and i did confirm repositioned gas line and was able to push range back a little further. also checked boil function and boil was function as designed. repair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Timonium, MD 21093

Justin S.

Job Details: 08/03/2023

cx showed me the unit is freezing in the refrigerator. the unit is not making the noise and is not leaking from the back anymore. called tech support and spoke with a leon. says to replace the ui after checking the thermistors. the ui comes with the main control; ordrng 1 W10878993 (cntrl-elec)

We serviced a

WHIRLPOOL ICE MAKER

Model WRX986SIHZ03

Near Manassas, VA 20110

Richard B.

Job Details: 08/03/2023

"CX complant. No ice , Inspected unit and found no ice in bin. Found in test 36 ice box fan blows air when ciommanded. Found in test 56 E5 error code for timed ice making. Ice box thermister passes test . Ordering ice maker. Not in stock. Further work needed. RB; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Baltimore, MD 21218

Shane M.

Job Details: 08/03/2023

cx complaint the unit isnt making ice. found icemaker turned off by switch. fix this issue. tested icemaker. icemaker passed test cycle. advised cx icebin takes 48-72hrs for full bin of ice.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Leon

Job Details: 08/03/2023

cx complaint was unit wasnt cooking confirmed issue replaced blower wheel and tested both units for 15 mins fan still did not cut on however it did recieve voltage. ordering new control board and control panel assembly; ordrng 1 W11261167 (control) and 1 W11600355 (stainless control panel assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Hanover, PA 17331

Drew B.

Job Details: 08/03/2023

cx complaint that unit is not washing and has the f4e3 code... repalced sump.. and tested and washes and no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Washington, DC 20010

Sherwood

Job Details: 08/03/2023

cx complaint fc not cooling. arrived today and found block of ice on right side of evap with no frost pattern at all. called sealed system tech and he did confirm ordering ss components; ordrng 1 w10836706 (evap) and 1 wpw10507886 (compressor) and 1 w10843121 (filter drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/03/2023

"Cx complains that the freezer door seal coming off, cks and door seal is good. i use silicona in the door groove so that the door gasket has a better seal. unti cks ok"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Savage, MD 20763

Israel R.

Job Details: 08/03/2023

"cx complaint dryer is not tumbling but heating up. inspected unit and notice belt was broken and pullety disconnected, inspected pulley and pulley was good. replaced belt and tested unit, working as intended"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Harrisburg, PA 17112

Cody H.

Job Details: 08/03/2023

"CX complains unit is still not cooling correctly, states unit gets filled with ice on evap cover. Found unit unplugged and at room temp on arrival. plugged in unit and ran diagnostic testing. Test showed 1=3, 3=3,5=5, ran test 13 and heater did not turn on. Tested heater and heater was not recieving voltage. Was able to replace unit control with pre i.d part, retested test 13 and unit heater now recieves voltage and heats. Defrost thermistor is reading correctly for room temp, but unsure how it reads in freezing temps. Unit will need to cool fully to diagnose any further, cx to call into office if problem persists. No further work needed at this time."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/03/2023

replaced the cabinet and the bottom panel. tested ioperation. unit is good to go

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/03/2023

"cx complaint while cooking loud popping noise then ceiling melted down and caught on fire ( see pic) wave guide cover completely melted and damage to liner and wave guide, called tech line, none repairable sent for review"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Silver Spring, MD 20904

Shawn D.

Job Details: 08/03/2023

"cx complaint unit is leaking asked diaghter from where and not sure room smells like mold. i inspected unit and then checked for errors and had none, ran service cycle and no elaks till unit drained and was over flowing out drain pipe so unplugged right away. found screen on drain hose. i then had daughter call her mom and she came down and told me she had plumber out a week ago due to the drain being clogged and told cx to use the screens and after a week the screen is clogged. i told cx to call the plumber back she needs a better solution. i told her to get a bigger sink and have washer drain into that incase a pipe clogs the sink will hold the water. removed filter off hose and ran washer again and we had no leaks and drains good. calibrated control unit is good to go"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Falls Church, VA 22044

Davonte

Job Details: 08/03/2023

"cx complained unit was leaking water from the left bottom side of unit. after inspecting unit confirmed cx complaint. ran diag wash , could see water dripping from bottom corner. also got error code f9e4 lower spray arm error and f2e1 stuck button key . after quoting cx for repair, they decided not go through with repairs. paid service charge."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mountville, PA 17554

Justin L.

Job Details: 08/03/2023

As per previous visit was able to acess unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/03/2023

"cx complaint edges of RC door yellow and sperated, confirmed issue, excessive foam has pushed out top left corner, right at where hand would go to open (see pic), ordering RC door stainless..........cx aware of time frame, to inspect and no haul away; ordrng 1 LW10803941 (dor-fip RC stainless)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Sparks Glencoe, MD 21152

Neil H.

Job Details: 08/03/2023

REPLACED THE SUMP AND HEATER UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DRYER

Model WED9371YL0

Near Stafford, VA 22556

Robert W.

Job Details: 08/03/2023

"Inspected unit and found the idler pulley and belt have failed, Replaced and tested unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Remington, VA 22734

Danny R.

Job Details: 08/03/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Bel Air, MD 21014

Neil H.

Job Details: 08/03/2023

CX COMPLAINT THE UNIT WAS MAKING NOISE IN THE ALL SEALS WHERE STIFF AND WARM AIR GETTING INTO THE UNIT CX MENTIONED FROST ON THE DAMPER COVER IN RC WHICH WAS FROM AIR GETTING INTO UNIT BLOWING AROUND HEATED THEM UNIT SEALING FULLY AND UNIT SOUNDS NORMAL.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/03/2023

Replaced control and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDB10

Near Aberdeen, MD 21001

Neil H.

Job Details: 08/03/2023

"UNIT RUN FOR A HR ONLY SLIGHT FROST PATTERN ON TOP HALF OF EVAP S.S. REPAIR NEEDED; ordrng 1 W11562258 (EVAPORATOR) and 1 W11582579 ( COMPRESSOR), used 3 LOOK (S.S. REPAIR NEEDED) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model G10FSAXVY011

Near Jefferson, MD 21755

Ricardo S.

Job Details: 08/03/2023

"Cx complains that the unit leaks from underneath, inspected unit, drain porblem.. found a sheet of ice on freezer section, replaced drain tube kit., unit tested and water dirniang fine into the drip pan"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Aberdeen, MD 21001

Neil H.

Job Details: 08/03/2023

CHECKED SEALS NO FORMING TO CABINET; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW

Near Sparrows Point, MD 21219

Emmanuel R.

Job Details: 08/03/2023

"Cs fc door not sealing and icemaker not making ice, confirmed complaint. I found the fc door had a kink in it, so i used my heat gun to reseal gasket, the icemaker was off, turned icemaker on and cycled it. Icemaker cycled and filled . Advised wait 24hrs for icemaker to produce ice, if it doesnt call us back. Unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 08/03/2023

"tech line rob, normal op ff evap, -5, 155, RCP -12, 160, FCP -15, 150 .. -8 3, 115, nitro 140... ran tests per tech line and fnd a leak at the ff evap... replaced part, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Phoenix, MD 21131

Neil H.

Job Details: 08/03/2023

F5E3- LATCH ERRORLATCH NEEDED ERROR OF LATCH NOT LOCKING OR STARTING.; ordrng 1 W11513248 (Whirlpool Washer Lid Lock Latch)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Alexandria, VA 22310

Lloyd B.

Job Details: 08/03/2023

Cx complained of an error. Inspected the unit and found it could not drain because the drain line was in between the dryer and washer and it is stacked. Free'd the line and tested and it can now drain with no error. Job complete

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/03/2023

Cx complaint of f2e1 error as per service notice. Replaced control and test unit and unit is now as designed

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near ,

Israel R.

Job Details: 08/03/2023

Customer complaint unit is not making ice. I tested the unit and found the unit is dead not turning on. I check power and pump is getting power and went to check power from the pump and the pump is giving out 120. I reconnected the unit and the unit turned on. Loose connection at the pump. I notice the unit is overfilling. Bad recirculating pump. I installed new pump and tested. Unit is turning is not overfilling and is recirculating the water. Unit is starting to make a slab. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WGD9400SW0

Near Washington, DC 20015

Sherwood

Job Details: 08/03/2023

cx complaint long drying times. arrived today and found solenoid valve on time dry was intermittent. i put uniy into a timed dry tapped on valve then then ignitor would start to glow. when you pause and start dryer back up the valve would not come back on unless you tapped on the valve. cx will call back if they want to proceed with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 08/03/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Glenelg, MD 21737

Robert L.

Job Details: 08/03/2023

"cx complaint not cooling uphalf of RC, ice clumping in bin, found RC evap frozen over found fan stuck in ice, test 90 can hear relay click but heater not activating, T3 RC evap thermistor read 78 although RC temp 41, ran forced defrost and evap thermistor went down to 66??? control and thermistor not communcating, service pointer for iceclump, needs control kit, cx called whirlpool and was able to get parts autho, ordering control kit, right gasket and will use evap cover on return....cx will defrost , collected $230 visa for service and labor, cx paid in full; ordrng 1 W11533212 (control kit) and 1 W10917313 (gasket-dor)"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 08/03/2023

Confirmed cx complaint unit missing rear panel. Ordering part.; ordrng 1 W10556829 (panel-rear)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW

Near Culpeper, VA 22701

Danny R.

Job Details: 08/03/2023

unit has a new fitting for door thats not listed to line in the door will need repleced as well the liner wontlet the water line through the unit wp said replec the connector and ldoor; ordrng 1 W10271540 (fitting) and 1 LW11038922 (freezer door)

We serviced a

MAYTAG REFRIGERATOR

Model MFT2672AEM11

Near Upper Marlboro, MD 20772

Leon

Job Details: 08/03/2023

cx complaint refrigerator leaking from bottom. confirmed issue found a piece of corn lodged in the drain tube. cleared drain tube and cleared ice build up in freezer. unit now drains properly and is good to go

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Charlottesville, VA 22911

Eric F.

Job Details: 08/03/2023

"Confirmed cx complaint unit not draining. Checked drain, found unit has had long term leak causing extensive rust damage below tub. Cx does not want to repair unit, collected 120 diagnostic."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ09

Near Aberdeen, MD 21001

Neil H.

Job Details: 08/03/2023

"PLUGGED UNIT IN AND I ALLOWED UNIT TO RUN FOR OVER A HR ONLY PART OF THE TOP EVAP WAS BUILDING FROST AND IT WAS GEETING THICK ONLY IN THAT SMALL AREA SEALED SYSTEM NEEDED; ordrng 1 W11562258 (EVAPORATOR) and 1 W11582579 (COMPRESSOR), used 3 (SEALED SYSTEM) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Crozet, VA 22932

Kyle A.

Job Details: 08/03/2023

Units seperator is causing water to form due to it not sealing completely. Also found cold air forming behind divider due to gap between liner and case. Ordering seperator and silicone.; ordrng 1 W11423781 (Seperator) and 1 W10841140 (Silicone)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23222

Chris B.

Job Details: 08/03/2023

"cx comp unit will not heat but will tumble insp unit conf cx c comp found open elm and open therm cut off replaced both tetsed unit wroking as desighned used therm cut off from vs; ordrng 1 W10900067 (therm cut off), used 1 W10900067 (therm cut off) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM00

Near Charlottesville, VA 22902

Eric F.

Job Details: 08/03/2023

"Confirmed cx complaint unit not cooling, lost cooling completely over the past week. Unit has sealed system leak, ordering sealed system repair+charge. Requesting 3 count, sealed system job + 2 components. Cx paid 120 diagnostic. Sealed system labor covered by extended warranty.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 4387444 (evap repar) and 1 W10913906 (coupler)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Petersburg, VA 23803

John P.

Job Details: 08/03/2023

"CX complaint unit not working. Checked unit found error code:F7e5 shifter faultChecked shifter found separated, also found gearcase leaking oil.Quoted CX. $19.94 sliderW11393685 $263.77W10915700 cbeCX decline estimate"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Palmyra, VA 22963

Eric F.

Job Details: 08/03/2023

"Freezer evap completely frozen over. Instructed cx to turn unit off and let it thaw out, checked scheduling and route availability, rescheduling for tomorrow 8/4. Holding parts over night.; schdld next appmnt for 8/4 FRI !"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near DeWitt, VA 23840

John P.

Job Details: 08/03/2023

Inspected unit found spin cycle off informed CX about cycle selection tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Ezra M.

Job Details: 08/03/2023

"food freezing on top shelf. discussed product operation, air flow and loading. unit working properly. adjusted coolant line on rear causing excessive noise."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near McLean, VA 22102

Demonte S.

Job Details: 08/03/2023

Inspected the unit. Found that the cx is saying that the Refrigerator & Freezer Doors are not Sealing / No light is illuminating in the Refrigerator Section. Checked the Doors to the unit. Found Refrigerator Upper left corner isn't sealing. Heated the upper corner to the Door. Freezer Door had a bubble / pinch that the Door Seal wasn't connected to the Door. Heated both Doors. Doors are now Sealed. I then checked the Door Switch. Door Switch lever is broken not allowing the light to turn on / off. Installed new Door Switch. Tested the unit. Units lights are now illuminating. Unit is working as Designed. ( Please see Sd Pictures if any questions.) ; used 1 W11384469 (SWITCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Wilmington, DE 19810

Taylor F.

Job Details: 08/03/2023

Cx complaint is unit making a loud humming noise. Tested inspected and verified complaint. Found where the condensor comes out of the compressor the condensor is vibrating making a loud humming noise. Touching the condensor itself does not change the noise and neither does the compressor. A slight touch on the condensor line makes the vibration go away. Used insulation tape on the line to dampen noise and adjusted line until noise was almost silent. Cx is happy with repair. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Richmond, VA 23227

Chris B.

Job Details: 08/03/2023

replaced inner door and ordered etsted unit and cx tested door agrred closes much better unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Silver Spring, MD 20904

Shawn D.

Job Details: 08/03/2023

cx complaint unit is freezing food in fridge section. inspected unit and found fridge at 32 degrees no top shelf in unit top block the damper door. ran diagnostic and damer door open and closes but is loud snesors pass. checked sensor and is reading 6k thats alot warmer. ordering damper and thermister for return; ordrng 1 W11236851 (damper) and 1 W10316760 (thermister)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Gloucester, VA 23061

Carl A.

Job Details: 08/03/2023

"cx complaint of oven not coming on,checked unit to find the following error codes F6E0, checked vavles reading 217 on both vavles not reciving power,also not hearing relays clicking on or off called tech line was advise to order both dsi and main control break down as follows 1/w10860916 dsi ,1/ W11205353 ,cntrl-elecservice call break down as follows service call 120.00parts431.91shipping 15.00labor110.00 sub total 676.91tax 25.91grand total 702.82deposit 120.00cx will call back if moving forward with repairs ; ordrng 1 W11205353 (cntrl-elec)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Winchester, VA 22602

Daniel J.

Job Details: 08/03/2023

per notes installed panel display and control tested burners all five working tested broil turned off element stopped heating ordering bezels for panel; ordrng 1 W10814133 (bezel kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Havre de Grace, MD 21078

Neil H.

Job Details: 08/03/2023

CX COMPLAINT UNIT NOT DRAINING FOUND THE PLUG WAS STILL IN THE DISPOSAL AND THE PUMP WAS STUCK REMOVED PUMP REINSTALLED UNIT WORKING PROPERLY NOW.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Pylesville, MD 21132

Neil H.

Job Details: 08/03/2023

"BLOWER WHEEL WAS STRIPPED REPLACED ALL THREE PARTS MOTOR,WHEEL,CONSOLE UNIT TESTED GOOD."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gloucester Point, VA 23072

Carl A.

Job Details: 08/03/2023

"cx complaint of unit not wroking checked unit to find no error codes at this time,unit was full of water at time,checked under unit to find that the wire harness broke taken out the control board,lid lock not locking and cap to be leaking as well with the pump ordering parts needed for repairs; ordrng 1 W11590868 ( HARNSWIRE) and 1 W11399437 (Drain Pump) and 1 W11556725 (Control Board)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Haywood, VA 22722

Danny R.

Job Details: 08/03/2023

found cold water to just come it when house water is turned on replaced checkspok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester Point, VA 23062

Carl A.

Job Details: 08/03/2023

"cx complaint of unit not cooling,checked unit to fiind evap cover frost up , went to board to readed thermistor 30.68 k ohms cover in ice ,pulled evap cover to find that the white wire on the heater had a thermal event opeing up the heater ordering parts needed for repairs; ordrng 1 W11650660 ( Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Hampton, VA 23669

Carl A.

Job Details: 08/03/2023

"cx complaint ui not working ,checked unit to find the cousule has curled up and ui being no responsive error code F6E1 ordering parts needed for repairs; ordrng 1 W11660284 (Console Cap (black)) and 1 W11632709 ( Housing, Ui)"

We serviced a

KITCHENAID RANGE

Model KFED500EWH05

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 08/03/2023

Cx complaint unit is not working properly inspected unit removed and replaced the LF Burner Element tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model GEW9250PL0

Near Haywood, VA 22722

Danny R.

Job Details: 08/03/2023

i found ellemnt was out of range and the fuse is out of randge replaced ellemnt and fuse checksok

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Richmond, VA 23294

Chris B.

Job Details: 08/03/2023

cx comp unit will not drain insp unit conf cx comp found obstruction in dp removed obsrtuction tested unit wroking as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Westminster, MD 21157

Justin S.

Job Details: 08/03/2023

replaced the sump and tested. the unit is now washing good but water started flowing out of sink cabinet. the plumbing t for the diswaher has pulled off and is very soft. cx says they have acidic water and no neutralizer. the cx is going to have a plumber look at the sink. the unit is now good.

We serviced a

KITCHENAID HOOD

Model KXD4636YSS7

Near Gainesville, VA 20155

Ezra M.

Job Details: 08/03/2023

"installed new motor assy, tripping gfi. verified no pinched wires, reordering motor.; ordrng 1 W11187731 (motor)"

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