We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20011
Sherwood
Job Details: 08/03/2023
cx complaint f3. arrived today and i did confirm error code. installed both parts tested. range is now working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near McLean, VA 22102
Demonte S.
Job Details: 08/03/2023
Installed Gearcase & Slider. Tested the unit. No leaks. Unit is working as Designed. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL FREEZER
Model MBR1953YES3
Near Washington, DC 20036
Samuel R.
Job Details: 08/03/2023
cx complaint unit is leaking.inspected unit and could confirm.found draintube clogged.cleared drasintube and tested unit and working properly.advised cx if happens again will have to replace drain tube.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near McLean, VA 22102
Demonte S.
Job Details: 08/03/2023
Inspected the unit. Found that the cx is saying that the Microwave / Oven Combo is losing power. Ran Service Diagnostics on the unit. Error Codes are F6E4 = User Interface Appliance Manager Mismatch. Main Control Board was already replaced. Cycles power to the unit. New error code came up. F4E1 = Microwave Cavity Sensor Error. Checked the appliance Manager. No p22 on the unit. Called Whirlpool Techline Ref. Per Techline they don't think that this unit has a connection on the p22. There is only a p21 on the appliance Manager Board. ( Please see Sd Pictures. ) Installed the User Interface. Tested the unit. Unit is working as Designed at this time. ( If the cx calls back per Whirlpool Techline. Cx must have an electrician look at the breaker. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, WV 25405
Daniel J.
Job Details: 08/03/2023
per notes from last vist replaced icemaker test 57 passed test 45 added water to mold reset unit
We serviced a
WHIRLPOOL WASHER
Model MVW655DW2
Near Gloucester, VA 23061
Carl A.
Job Details: 08/03/2023
"cx complaint of unit leaking water on floor on right hand side under unit,checked uni to find no error codes at thsi tme,ran unit in diag and in a normal mode was unable to duplicate the problem at this time;"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near York, PA 17402
Bernard M.
Job Details: 08/03/2023
"Cx complaint unit doesn't heat. Inspected and found the oven doesn't ignite. Attempted to start bake cycle and the igniter didn't click. All burners ignite and heat as designed. Removed bottom panel and found the igniter has fragmented. Ordering igniter, once part is in contact cx to reschedule.; ordrng 1 W11590294 (igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Lanham, MD 20706
Shawn D.
Job Details: 08/03/2023
cx complaint unit is leaking pan under washer has warter in it. inspected unit and then checked for errors and had f8e1. turned water on and ran service cycle and unit leak right away front left. found tub has a hole/crack on front left corner of outer tub.washer needs a new tub left quote here for cx to give to landlord; ordrng 1 W10371566 (tub outer 172.48)
We serviced a
WHIRLPOOL WASHER
Model wtw4955hw2
Near West Springfield, VA 22152
Christian C.
Job Details: 08/03/2023
Installed capacitor. Calibrated unit. Ran through diag cycle no issues. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/03/2023
"replaced encoder, unit still non responsive, found bad connection at belt switch and improper power from ECU. Ordering both ; ordrng 1 W11481107 (Ecu) and 1 279827 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/03/2023
supply line to fridge nicked. Trimmed damaged line and unit no longer leaking
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Port Republic, MD 20676
Shane B.
Job Details: 08/03/2023
cx complaint is the unit making a loud noise. cx had video of the unit making the noise. sounds like a metal on metal rattling noise. cx said once it starts it doesnt stop unit the cycle is over. i found no saved codes. i ran the unit. noise started after a few min. it was coming form the blower wheel. i inspected and found the wheel was cracked. replaced with preIDed part and tested again. unit is quiet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/03/2023
replaced filter housing unit still with no flow reversed hoses to filter housing and unit networking properly hoses installed incorrectly from factory
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clarksville, MD 21029
Robert L.
Job Details: 08/03/2023
"cx complant f9e1 stopped mid cycle, found full oclothes and water with lid locked, removed clothes and drained all water, found pump humming as if jammed, removed pump houding and removed obstruction, impeller spinning in hand, reassembled and added small amount of water but pump could not push, ordering drain pump; ordrng 1 W11396717 (pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near York, PA 17402
Bernard M.
Job Details: 08/03/2023
"Replaced all parts per previous tech, water and ice now dispense from door. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
checked the unit and found no ice forming in the unit at this time. therfore i seald the cabinet anywhere it was needed. unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Odenton, MD 21113
Alexander D.
Job Details: 08/03/2023
"cx complaint unit not draining and giving f9e1 error. inspected unit and verified complaint. found drain pump vibrates but doesnt run, if i flick the impellar it starts running. nothing caught in it. replaced drain pump. tested unit, no leaks. unit is now working properly. quoted 352.03, paid in full with c/c."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Leesburg, VA 20176
Ken M.
Job Details: 08/03/2023
"Customer complaint is that the oven does not work. Cooktop is working properly, but the oven does not. Have good power to the unit, but the control relays are not closing to supply power to the elements. Cannot enter diagnostics on the control. Ordering control.; ordrng 1 W11567368 (control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/03/2023
Replaced suspension callibrated and working properly .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Moseley, VA 23120
Joseph D.
Job Details: 08/03/2023
"Found unit slightly overcharged due to issues with my scale, vacuumed and recharged. Full frost pattern. Fridge at38 and freezer at 15 upon arrival. Ice maker working"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Brookeville, MD 20833
Israel R.
Job Details: 08/03/2023
Customer complaint unit is not filling with enough water. No error codes. Completed test cycle. I Tested cold water valve and hot water valve. I ran test completed normal wash and filled just over the cloth. In deep water washthe unit filled to the half of the tub. Unit is filling orrectlty. I quoted for suspension and the gearcase is making a lot of noise. Collected 120. Unit is working as designed quoted for suspension but she said she will call back.; ordrng 1 W11130362 (suspension 116.60)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cockeysville, MD 21030
Justin S.
Job Details: 08/03/2023
cx says the unit has a recall on the drain pump and the first tech wanted to replace it. went over the drain pump doesnt have a recall but replaced the pump for the cx. verified the unit is not leaking and reinstalled. the unit is filling and draining good. the unit is now good
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Dillsburg, PA 17019
Sal R.
Job Details: 08/03/2023
"CX complaint is that the unti is making a noise during opperation. like the previouse tech, I was able to run the unit with a load in it for 20-30 min on a timed dry cycl. I found the unit tobe making noise in relation to normal opperation. I was not able to recreate any noise concerns. Unit test good."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/03/2023
"Confirmed cx complaint unit not latching. Found inline power to lid latch unseated. Reseated line, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/03/2023
"cx compaint unit leaking and not washing , checked unit and found no water marks . found unit will need new pump while testing , uninstalled unit and found pre id pump was defective when sent over .rubber boot not properly mounted on pump. i dont think a ziptie will be strong enough to hold it and high chance of leaking ordering new pump for repair to unit . reinstalled and advised cx office will be reaching out for next apt ,; ordrng 1 W11416362 (sump pump)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Hollywood, MD 20636
Shane B.
Job Details: 08/03/2023
installed ordered part and ran service cycle. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Alexandria, VA 22304
Lloyd B.
Job Details: 08/03/2023
"Cx complained of moisture and the freezer door being hard to keep close. inspected the unit and found the moisture on the mullion. Showed cx on the control where it says 'if moisture appears, press here.'. Also the unit was leaning fwd, rasied the front which will help keep freezer door closed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Great Mills, MD 20634
Shane B.
Job Details: 08/03/2023
cx complaint is the unit not dispensing ice. confirmed complaint. bin is full but auger does not turn. no noise at all. i found auger motor getting voltage but i could not force the yoke to turn. auger motor is locked up. replaced parts with preIDed part and tested. unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fulton, MD 20759
Israel R.
Job Details: 08/03/2023
"Custoemr complaint unit is leaking from the ice maker and clumping up the ice. I tested the ice maker and found the ice maker is dripping and overfilling. Also found the filltube had ice build up. and the water is spraying all over the place. I found ice forming on the top of the ice maker. clear it and the water still spraying out of the tube. Water coming out is not slow enough for the tube and the inlet on the ice maker to keep the water from spraying. Ordering Valve, icemaker and fill tube., ordrng 1 W10886939 (icemaker) and 1 W11430645 (Dual valve) and 1 W11238340 (tube-water)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Silver Spring, MD 20904
Brian F.
Job Details: 08/03/2023
"Cx states dryer timer not advancing after power surge, tested and confirmed. Found timer motor measuring open on contacts, signs of short circuit/thermal event, no damage to connector. Unit needs new timer. Sent safety report; ordrng 1 WPW10185982 (timer)"
We serviced a
WHIRLPOOL STACKABLE
Model WGT4027HW0
Near Silver Spring, MD 20905
Brian F.
Job Details: 08/03/2023
"Cx states washer shakes, drum banging against cabinet during spin. Found suspension extremely worn out, unit is a stacked laundry center, dryer needs to be unstacked to access washer suspension. Called office, scheduled 2 tech for 8/10.;"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Kensington, MD 20895
Roberto I.
Job Details: 08/03/2023
"Cx complaint noise during water dispensing.Tested dispenser, found noisy isolation valve. Ordering isolation valve W11246413.; ordrng 1 W11246413 (isolation valve)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Montclair, VA 22025
Robert W.
Job Details: 08/03/2023
Cx Complaint is the unit isnt operating. Inspected unit and found the timer has failed and had caused knob to fail Ordering Timer and knob.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Silver Spring, MD 20902
Roberto I.
Job Details: 08/03/2023
"CX complaint cycle not starting.Ran test mode, found F7E7 error. Test cycle didn't start. Attempted to start a normal cycle, but the unit didn't got stuckon ensing. Capacitor 50nf, motor from control board J6-4 to J6-6 6.5ohm (good), J6-1 to J6-6 6ohm (good). Ordering control board W11513246 and lower harness W11643701.; ordrng 1 W11513246 (control board) and 1 W11643701 (lower harness)"
We serviced a
AMANA REFRIGERATOR
Model ARB2257CSL
Near Potomac, MD 20854
Roberto I.
Job Details: 08/03/2023
"Cx complaint no cool.Found unit unplugged. Powered unit, found the compressor dragging around 11A and tripping the overload. Found also the drip pan full of dye and the start relay making a noise. Unit nneeds sealed system repair. Quoted repair $1392.59 with $500 labor for compressor W10309990, start relay WP12555902, drier W10143759 and evaporator 12001919 replacement. **SEALED SYSTEM TECH** and ** 3 COUNTS**. Cx declined. Cellected $120 with check; ordrng 1 W10309990 (compressor) and 1 WP12555902 (start relay) and 1 W10143759 (drier) and 1 12001919 (evaporator) and 1 sealed system tech and 1 3 counts"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, MD 20723
Israel R.
Job Details: 08/03/2023
for drain pan labor. Service Pointer. light replacement. Customer complaint unit is leaking from the RC and the unit is freezing the water and freezer light is not turning on. I found the unit is not overfrosting but is leaking. I found drain pan is warping. quoted for pan and collected 120 for trip and parts. Service pointer to cover labor to replace drain pan and service pointer covering the light replacement. Collected in full. Ordering LED module. Call customer when part is available.; ordrng 1 W11601310 (LED module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 08/03/2023
"CX Concern both IM not making ice.. found e5 error on upper IM. tested unit in 57 and unit harvested and filled in 45.. Cycled power and verified error e0, no errors .. Found the lower IM arm stuck in off position.. tested lower IM by rotating dial and verified operation / fill .. Job complete IF CX calls back send me shop job please"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Washington, DC 20005
Samuel R.
Job Details: 08/03/2023
cx complaint unit turns on and off.inspected unit asn got error code f8e1 but unit is getting proper water on cold and hot.upon testing i found temp and spin buttons not responding untill you reset power a couple of times.unit will need a new console and main control.unit is stacked and will need 2nd tech W11319991; ordrng 1 W11319991 (console) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Washington, DC 20010
Sherwood
Job Details: 08/03/2023
cx complaint was range wouldnt push all the way back flush to wall and concerns about boiler. arrived and i did confirm repositioned gas line and was able to push range back a little further. also checked boil function and boil was function as designed. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Timonium, MD 21093
Justin S.
Job Details: 08/03/2023
cx showed me the unit is freezing in the refrigerator. the unit is not making the noise and is not leaking from the back anymore. called tech support and spoke with a leon. says to replace the ui after checking the thermistors. the ui comes with the main control; ordrng 1 W10878993 (cntrl-elec)
We serviced a
WHIRLPOOL ICE MAKER
Model WRX986SIHZ03
Near Manassas, VA 20110
Richard B.
Job Details: 08/03/2023
"CX complant. No ice , Inspected unit and found no ice in bin. Found in test 36 ice box fan blows air when ciommanded. Found in test 56 E5 error code for timed ice making. Ice box thermister passes test . Ordering ice maker. Not in stock. Further work needed. RB; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Baltimore, MD 21218
Shane M.
Job Details: 08/03/2023
cx complaint the unit isnt making ice. found icemaker turned off by switch. fix this issue. tested icemaker. icemaker passed test cycle. advised cx icebin takes 48-72hrs for full bin of ice.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Brandywine, MD 20613
Leon
Job Details: 08/03/2023
cx complaint was unit wasnt cooking confirmed issue replaced blower wheel and tested both units for 15 mins fan still did not cut on however it did recieve voltage. ordering new control board and control panel assembly; ordrng 1 W11261167 (control) and 1 W11600355 (stainless control panel assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hanover, PA 17331
Drew B.
Job Details: 08/03/2023
cx complaint that unit is not washing and has the f4e3 code... repalced sump.. and tested and washes and no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Washington, DC 20010
Sherwood
Job Details: 08/03/2023
cx complaint fc not cooling. arrived today and found block of ice on right side of evap with no frost pattern at all. called sealed system tech and he did confirm ordering ss components; ordrng 1 w10836706 (evap) and 1 wpw10507886 (compressor) and 1 w10843121 (filter drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Frederick, MD 21701
Ricardo S.
Job Details: 08/03/2023
"Cx complains that the freezer door seal coming off, cks and door seal is good. i use silicona in the door groove so that the door gasket has a better seal. unti cks ok"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Savage, MD 20763
Israel R.
Job Details: 08/03/2023
"cx complaint dryer is not tumbling but heating up. inspected unit and notice belt was broken and pullety disconnected, inspected pulley and pulley was good. replaced belt and tested unit, working as intended"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Harrisburg, PA 17112
Cody H.
Job Details: 08/03/2023
"CX complains unit is still not cooling correctly, states unit gets filled with ice on evap cover. Found unit unplugged and at room temp on arrival. plugged in unit and ran diagnostic testing. Test showed 1=3, 3=3,5=5, ran test 13 and heater did not turn on. Tested heater and heater was not recieving voltage. Was able to replace unit control with pre i.d part, retested test 13 and unit heater now recieves voltage and heats. Defrost thermistor is reading correctly for room temp, but unsure how it reads in freezing temps. Unit will need to cool fully to diagnose any further, cx to call into office if problem persists. No further work needed at this time."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
replaced the cabinet and the bottom panel. tested ioperation. unit is good to go
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/03/2023
"cx complaint while cooking loud popping noise then ceiling melted down and caught on fire ( see pic) wave guide cover completely melted and damage to liner and wave guide, called tech line, none repairable sent for review"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Silver Spring, MD 20904
Shawn D.
Job Details: 08/03/2023
"cx complaint unit is leaking asked diaghter from where and not sure room smells like mold. i inspected unit and then checked for errors and had none, ran service cycle and no elaks till unit drained and was over flowing out drain pipe so unplugged right away. found screen on drain hose. i then had daughter call her mom and she came down and told me she had plumber out a week ago due to the drain being clogged and told cx to use the screens and after a week the screen is clogged. i told cx to call the plumber back she needs a better solution. i told her to get a bigger sink and have washer drain into that incase a pipe clogs the sink will hold the water. removed filter off hose and ran washer again and we had no leaks and drains good. calibrated control unit is good to go"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Falls Church, VA 22044
Davonte
Job Details: 08/03/2023
"cx complained unit was leaking water from the left bottom side of unit. after inspecting unit confirmed cx complaint. ran diag wash , could see water dripping from bottom corner. also got error code f9e4 lower spray arm error and f2e1 stuck button key . after quoting cx for repair, they decided not go through with repairs. paid service charge."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mountville, PA 17554
Justin L.
Job Details: 08/03/2023
As per previous visit was able to acess unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/03/2023
"cx complaint edges of RC door yellow and sperated, confirmed issue, excessive foam has pushed out top left corner, right at where hand would go to open (see pic), ordering RC door stainless..........cx aware of time frame, to inspect and no haul away; ordrng 1 LW10803941 (dor-fip RC stainless)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 08/03/2023
REPLACED THE SUMP AND HEATER UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WED9371YL0
Near Stafford, VA 22556
Robert W.
Job Details: 08/03/2023
"Inspected unit and found the idler pulley and belt have failed, Replaced and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Remington, VA 22734
Danny R.
Job Details: 08/03/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Bel Air, MD 21014
Neil H.
Job Details: 08/03/2023
CX COMPLAINT THE UNIT WAS MAKING NOISE IN THE ALL SEALS WHERE STIFF AND WARM AIR GETTING INTO THE UNIT CX MENTIONED FROST ON THE DAMPER COVER IN RC WHICH WAS FROM AIR GETTING INTO UNIT BLOWING AROUND HEATED THEM UNIT SEALING FULLY AND UNIT SOUNDS NORMAL.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 08/03/2023
Replaced control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDB10
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/03/2023
"UNIT RUN FOR A HR ONLY SLIGHT FROST PATTERN ON TOP HALF OF EVAP S.S. REPAIR NEEDED; ordrng 1 W11562258 (EVAPORATOR) and 1 W11582579 ( COMPRESSOR), used 3 LOOK (S.S. REPAIR NEEDED) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model G10FSAXVY011
Near Jefferson, MD 21755
Ricardo S.
Job Details: 08/03/2023
"Cx complains that the unit leaks from underneath, inspected unit, drain porblem.. found a sheet of ice on freezer section, replaced drain tube kit., unit tested and water dirniang fine into the drip pan"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/03/2023
CHECKED SEALS NO FORMING TO CABINET; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Sparrows Point, MD 21219
Emmanuel R.
Job Details: 08/03/2023
"Cs fc door not sealing and icemaker not making ice, confirmed complaint. I found the fc door had a kink in it, so i used my heat gun to reseal gasket, the icemaker was off, turned icemaker on and cycled it. Icemaker cycled and filled . Advised wait 24hrs for icemaker to produce ice, if it doesnt call us back. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 08/03/2023
"tech line rob, normal op ff evap, -5, 155, RCP -12, 160, FCP -15, 150 .. -8 3, 115, nitro 140... ran tests per tech line and fnd a leak at the ff evap... replaced part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Phoenix, MD 21131
Neil H.
Job Details: 08/03/2023
F5E3- LATCH ERRORLATCH NEEDED ERROR OF LATCH NOT LOCKING OR STARTING.; ordrng 1 W11513248 (Whirlpool Washer Lid Lock Latch)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Alexandria, VA 22310
Lloyd B.
Job Details: 08/03/2023
Cx complained of an error. Inspected the unit and found it could not drain because the drain line was in between the dryer and washer and it is stacked. Free'd the line and tested and it can now drain with no error. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 08/03/2023
Cx complaint of f2e1 error as per service notice. Replaced control and test unit and unit is now as designed
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near ,
Israel R.
Job Details: 08/03/2023
Customer complaint unit is not making ice. I tested the unit and found the unit is dead not turning on. I check power and pump is getting power and went to check power from the pump and the pump is giving out 120. I reconnected the unit and the unit turned on. Loose connection at the pump. I notice the unit is overfilling. Bad recirculating pump. I installed new pump and tested. Unit is turning is not overfilling and is recirculating the water. Unit is starting to make a slab. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WGD9400SW0
Near Washington, DC 20015
Sherwood
Job Details: 08/03/2023
cx complaint long drying times. arrived today and found solenoid valve on time dry was intermittent. i put uniy into a timed dry tapped on valve then then ignitor would start to glow. when you pause and start dryer back up the valve would not come back on unless you tapped on the valve. cx will call back if they want to proceed with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 08/03/2023
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Glenelg, MD 21737
Robert L.
Job Details: 08/03/2023
"cx complaint not cooling uphalf of RC, ice clumping in bin, found RC evap frozen over found fan stuck in ice, test 90 can hear relay click but heater not activating, T3 RC evap thermistor read 78 although RC temp 41, ran forced defrost and evap thermistor went down to 66??? control and thermistor not communcating, service pointer for iceclump, needs control kit, cx called whirlpool and was able to get parts autho, ordering control kit, right gasket and will use evap cover on return....cx will defrost , collected $230 visa for service and labor, cx paid in full; ordrng 1 W11533212 (control kit) and 1 W10917313 (gasket-dor)"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/03/2023
Confirmed cx complaint unit missing rear panel. Ordering part.; ordrng 1 W10556829 (panel-rear)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW
Near Culpeper, VA 22701
Danny R.
Job Details: 08/03/2023
unit has a new fitting for door thats not listed to line in the door will need repleced as well the liner wontlet the water line through the unit wp said replec the connector and ldoor; ordrng 1 W10271540 (fitting) and 1 LW11038922 (freezer door)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2672AEM11
Near Upper Marlboro, MD 20772
Leon
Job Details: 08/03/2023
cx complaint refrigerator leaking from bottom. confirmed issue found a piece of corn lodged in the drain tube. cleared drain tube and cleared ice build up in freezer. unit now drains properly and is good to go
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Charlottesville, VA 22911
Eric F.
Job Details: 08/03/2023
"Confirmed cx complaint unit not draining. Checked drain, found unit has had long term leak causing extensive rust damage below tub. Cx does not want to repair unit, collected 120 diagnostic."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFZ09
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/03/2023
"PLUGGED UNIT IN AND I ALLOWED UNIT TO RUN FOR OVER A HR ONLY PART OF THE TOP EVAP WAS BUILDING FROST AND IT WAS GEETING THICK ONLY IN THAT SMALL AREA SEALED SYSTEM NEEDED; ordrng 1 W11562258 (EVAPORATOR) and 1 W11582579 (COMPRESSOR), used 3 (SEALED SYSTEM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Crozet, VA 22932
Kyle A.
Job Details: 08/03/2023
Units seperator is causing water to form due to it not sealing completely. Also found cold air forming behind divider due to gap between liner and case. Ordering seperator and silicone.; ordrng 1 W11423781 (Seperator) and 1 W10841140 (Silicone)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23222
Chris B.
Job Details: 08/03/2023
"cx comp unit will not heat but will tumble insp unit conf cx c comp found open elm and open therm cut off replaced both tetsed unit wroking as desighned used therm cut off from vs; ordrng 1 W10900067 (therm cut off), used 1 W10900067 (therm cut off) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Charlottesville, VA 22902
Eric F.
Job Details: 08/03/2023
"Confirmed cx complaint unit not cooling, lost cooling completely over the past week. Unit has sealed system leak, ordering sealed system repair+charge. Requesting 3 count, sealed system job + 2 components. Cx paid 120 diagnostic. Sealed system labor covered by extended warranty.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 4387444 (evap repar) and 1 W10913906 (coupler)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Petersburg, VA 23803
John P.
Job Details: 08/03/2023
"CX complaint unit not working. Checked unit found error code:F7e5 shifter faultChecked shifter found separated, also found gearcase leaking oil.Quoted CX. $19.94 sliderW11393685 $263.77W10915700 cbeCX decline estimate"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Palmyra, VA 22963
Eric F.
Job Details: 08/03/2023
"Freezer evap completely frozen over. Instructed cx to turn unit off and let it thaw out, checked scheduling and route availability, rescheduling for tomorrow 8/4. Holding parts over night.; schdld next appmnt for 8/4 FRI !"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near DeWitt, VA 23840
John P.
Job Details: 08/03/2023
Inspected unit found spin cycle off informed CX about cycle selection tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Ezra M.
Job Details: 08/03/2023
"food freezing on top shelf. discussed product operation, air flow and loading. unit working properly. adjusted coolant line on rear causing excessive noise."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near McLean, VA 22102
Demonte S.
Job Details: 08/03/2023
Inspected the unit. Found that the cx is saying that the Refrigerator & Freezer Doors are not Sealing / No light is illuminating in the Refrigerator Section. Checked the Doors to the unit. Found Refrigerator Upper left corner isn't sealing. Heated the upper corner to the Door. Freezer Door had a bubble / pinch that the Door Seal wasn't connected to the Door. Heated both Doors. Doors are now Sealed. I then checked the Door Switch. Door Switch lever is broken not allowing the light to turn on / off. Installed new Door Switch. Tested the unit. Units lights are now illuminating. Unit is working as Designed. ( Please see Sd Pictures if any questions.) ; used 1 W11384469 (SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Wilmington, DE 19810
Taylor F.
Job Details: 08/03/2023
Cx complaint is unit making a loud humming noise. Tested inspected and verified complaint. Found where the condensor comes out of the compressor the condensor is vibrating making a loud humming noise. Touching the condensor itself does not change the noise and neither does the compressor. A slight touch on the condensor line makes the vibration go away. Used insulation tape on the line to dampen noise and adjusted line until noise was almost silent. Cx is happy with repair. Unit is now working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Richmond, VA 23227
Chris B.
Job Details: 08/03/2023
replaced inner door and ordered etsted unit and cx tested door agrred closes much better unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20904
Shawn D.
Job Details: 08/03/2023
cx complaint unit is freezing food in fridge section. inspected unit and found fridge at 32 degrees no top shelf in unit top block the damper door. ran diagnostic and damer door open and closes but is loud snesors pass. checked sensor and is reading 6k thats alot warmer. ordering damper and thermister for return; ordrng 1 W11236851 (damper) and 1 W10316760 (thermister)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Gloucester, VA 23061
Carl A.
Job Details: 08/03/2023
"cx complaint of oven not coming on,checked unit to find the following error codes F6E0, checked vavles reading 217 on both vavles not reciving power,also not hearing relays clicking on or off called tech line was advise to order both dsi and main control break down as follows 1/w10860916 dsi ,1/ W11205353 ,cntrl-elecservice call break down as follows service call 120.00parts431.91shipping 15.00labor110.00 sub total 676.91tax 25.91grand total 702.82deposit 120.00cx will call back if moving forward with repairs ; ordrng 1 W11205353 (cntrl-elec)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Winchester, VA 22602
Daniel J.
Job Details: 08/03/2023
per notes installed panel display and control tested burners all five working tested broil turned off element stopped heating ordering bezels for panel; ordrng 1 W10814133 (bezel kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Havre de Grace, MD 21078
Neil H.
Job Details: 08/03/2023
CX COMPLAINT UNIT NOT DRAINING FOUND THE PLUG WAS STILL IN THE DISPOSAL AND THE PUMP WAS STUCK REMOVED PUMP REINSTALLED UNIT WORKING PROPERLY NOW.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Pylesville, MD 21132
Neil H.
Job Details: 08/03/2023
"BLOWER WHEEL WAS STRIPPED REPLACED ALL THREE PARTS MOTOR,WHEEL,CONSOLE UNIT TESTED GOOD."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gloucester Point, VA 23072
Carl A.
Job Details: 08/03/2023
"cx complaint of unit not wroking checked unit to find no error codes at this time,unit was full of water at time,checked under unit to find that the wire harness broke taken out the control board,lid lock not locking and cap to be leaking as well with the pump ordering parts needed for repairs; ordrng 1 W11590868 ( HARNSWIRE) and 1 W11399437 (Drain Pump) and 1 W11556725 (Control Board)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Haywood, VA 22722
Danny R.
Job Details: 08/03/2023
found cold water to just come it when house water is turned on replaced checkspok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gloucester Point, VA 23062
Carl A.
Job Details: 08/03/2023
"cx complaint of unit not cooling,checked unit to fiind evap cover frost up , went to board to readed thermistor 30.68 k ohms cover in ice ,pulled evap cover to find that the white wire on the heater had a thermal event opeing up the heater ordering parts needed for repairs; ordrng 1 W11650660 ( Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Hampton, VA 23669
Carl A.
Job Details: 08/03/2023
"cx complaint ui not working ,checked unit to find the cousule has curled up and ui being no responsive error code F6E1 ordering parts needed for repairs; ordrng 1 W11660284 (Console Cap (black)) and 1 W11632709 ( Housing, Ui)"
We serviced a
KITCHENAID RANGE
Model KFED500EWH05
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 08/03/2023
Cx complaint unit is not working properly inspected unit removed and replaced the LF Burner Element tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model GEW9250PL0
Near Haywood, VA 22722
Danny R.
Job Details: 08/03/2023
i found ellemnt was out of range and the fuse is out of randge replaced ellemnt and fuse checksok
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23294
Chris B.
Job Details: 08/03/2023
cx comp unit will not drain insp unit conf cx comp found obstruction in dp removed obsrtuction tested unit wroking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Westminster, MD 21157
Justin S.
Job Details: 08/03/2023
replaced the sump and tested. the unit is now washing good but water started flowing out of sink cabinet. the plumbing t for the diswaher has pulled off and is very soft. cx says they have acidic water and no neutralizer. the cx is going to have a plumber look at the sink. the unit is now good.
We serviced a
KITCHENAID HOOD
Model KXD4636YSS7
Near Gainesville, VA 20155
Ezra M.
Job Details: 08/03/2023
"installed new motor assy, tripping gfi. verified no pinched wires, reordering motor.; ordrng 1 W11187731 (motor)"